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Fairfield Inn & Suites New York Manhattan/Chelsea in New York, NY

Fairfield Inn & Suites New York Manhattan/Chelsea in New York, NY

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Company Info:

Rating: 4.03

Address: 116 West 28th Street, New York, NY, 10001
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Comments (31):

1. Elena S.
Myself and three other colleagues stayed at the hotel for fashion week. The location is great with affordable eateries all around, very close to the subways and within reasonable distance from tourist spots such as the Empire State building/Time Square.

The staff is very accommodating and sent us extra info on fashion week events. Andrew, the front desk personnel was quick to fix our minor internet issue and he was very affable and professional. In short, I had a wonderful customer experience. Oh, per previous comment  our room did have a tub/shower.

17/09/11 | Link | Rating: 5.0
2. Glen J.
Excellent, this hotel is reasonably priced and the location is outstanding.  Rooms are reasonably sized for Manhattan; however, the baths have showers instead of tubs.  The staff was extremely friendly and helpful.  My stay could not have been better.

13/08/11 | Link | Rating: 4.0
3. Mariza B.
This hotel truly is as good as it gets. Brand new building, modern furnishing, and a delicious assortment of free breakfast to get your day started right. Oh, and complimentary freshly brewed Starbucks all day! One of the most unique features is its location. Whether summer or winter (I've visited several times in the last year) you can count on a beautiful walk to and from your stay. The hotel is located in the flower district. It's one of the only blocks in NYC where you'll have to walk through what looks like a pathway garden to get to it. Very unique in that aspect.

The staff here is also truly exceptional. Daniel at the front desk was extraordinarily helpful from making my stay comfortable to researching restaurants and activities based on my interest so that I got the best out of my NYC experience. So friendly and polite. Thank you Daniel!

27/12/11 | Link | Rating: 5.0
4. Samantha B.
My husband and I stayed here for our honeymoon from December 23rd-28th. Our room was big (by New York standards) and very clean. It looked exactly like the pictures by David P. in the slideshow above. The bed was insanely comfortable - we took so many accidental naps because it was just too easy to fall asleep in the big mountain of blankets and pillows. We had a great view of the Empire State building, though I assume some rooms face back to the buildings behind the hotel. The staff were very friendly and welcomed us back every time we came in. The complimentary breakfast was impressive, with more offerings than many other hotels I've stayed at. They had these microwavable Jimmy Dean breakfast sandwiches that were so yummy. It's also one of the only hotels in New York that offers free wi-fi. We booked through hotels.com and the rates were very reasonable, especially for what we got. (We didn't stay through New Year's, though, because the rates more than doubled starting on the 29th, but that seemed pretty standard around the city.) There are several subway lines within walking distance, including the 1 at the end of the block. We didn't experience any of the bothersome noise mentioned by some other reviewers. Our only complaint would be that housekeeping tended to come rather early (9:00am on Christmas morning!), but they were just doing their job and it's hard to be too mad about that. Next time we're in NYC, we'll definitely be staying here again!

08/01/13 | Link | Rating: 5.0
5. Tara B.
Great hotel! Check in is at three. I got here at one and they were able to check me in immediately. They also switched my previous reservation of a queen to two doubles without any hassle. I stay in the city several times a year, and before today, I've never been able to get an early check in! There is also free wifi and a great work area downstairs.

Finally, the location is great. The hotel is on a block with decretive flower stores and a great sushi restaurant (did takeout).

18/11/11 | Link | Rating: 5.0
6. L K.
To begin, I am not the traveller in our family, my husband is. That being said, I notice things for rookies that perhaps others would not, so bear with me. I just spent a WONDERFUL week at this hotel with my teenage daughter and promised them I would say so.
Hands down, this is the most helpful and cheerful hotel staff I have ever dealt with. I was at the front desk with a question or request about 4 times a day - which subway to use; where to eat; can I get water; a well lighted room; etc. They responded positively every time. At check out, I was having some doubt about a hotel I had booked neat LaGuardia for one night - they took at least 30 minutes finding me a better deal at Fairfield.
The rooms are small - really small. Its funny, though, how quickly you develop a routine when you are in a place for more than one or two nights. Instead of eating on our beds, my daughter and I usually bought dinner and ate in the breakfast area. There is also a rooftop patio and a few tables out in front. More about that later...
The hotel is very clean. Cookies were available at the front desk some afternoons.  Breakfast for me is not so important, but my daughter enjoyed eggs, sausage, cereals, yogurt, etc. in the mornings. Our room didn't really have a view - we were in 1403, which faces the rear of the building and a few old properties. We spent very little time in the room, however. The soundproofing on the windows is excellent, by the way - we closed it and ran the fan and had no noise issues at night.  I would recommend hanging a shelf or a few hooks on the wall for more storage - an easy thing to do. We were upgraded to 2 double beds without asking for it or paying for it. THANK YOU!
The neighborhood is not dangerous - its a working wholesale district with flower and jewelry merchants, with a design college (Fashion Institute of Technology) around the corner and many restaurants and stores within walking distance.I never felt unsafe or threatened, even at night.  Macy's at Herald Square is 5 blocks away - there is a small laundromat 2 blocks away - many churches within about 6-8 blocks. We got small meals to go from Whole Foods (2 blocks) and there are some nice sandwich and pizza places in the neighborhood. There are also 2 VERY nice restaurants 2 blocks away - Tre Dici and Raw. Ate at Tre Dici our last night - outstanding food and lovely service. There are crowds of people almost anywhere you go in New York - they are on this street also. It is lovely to see the plants and flowers set up next to the hotel every morning.
The only recommendations I would make would have to come from higher up - to make better use of the front patio and rooftop area. Both could include more seating and decoration to provide additional gathering space for guests. The rooftop is wonderful - clear views in three directions of the city. The other thing is to paint the rooms in brighter colors - they are very dark and it makes them seem smaller.
I would recommend this hotel to anyone visiting New York - thank you for a lovely and memorable time!

03/07/13 | Link | Rating: 5.0
7. california w.
This is a newer hotel, located W. 26th street, in the heart of the flower district in Chelsea. The rooms are nice, with coffeemaker, hairdryers, flat screen TV, and nice King Size bed with Marriott linens. No tub, but a very nice shower with all the amenities. The housekeeper was friendly and efficient. The closet space is to be expected in NYC --small. However, there was plenty of drawer space, as well as shelves in the bathroom for all our stuff.  Noise levels in NYC are an issue most places. The noise outside --garbage trucks, sirens, delivery trucks, is consistent all night. If you're a light sleeper, run the fan.

Our room had a fabulous view of the Empire State building.  The building is new, and everything appears well maintained. The lobby area is small, but brightly decorated. More a place for waiting, than to converse or hang.  There is however, a very good breakfast area, which can even be used for meeting area for guests, or just to haul the laptop downstairs and work. There are two computers there for guests with printers. Coffee and tea are kept down there as well, if they run out toward the end of the day, they will make new. But you do have to tell them.

The front desk is first rate. They are neat in appearance, smile, know the area, and can tell you how to get places. They remember names and faces, and it makes for a friendly experience. The days we were there, we had several friends drop by, and they extended courtesy to them as well.

The real bonus is that it's located in the flower district. Each morning we walked outside and saw rows and rows of flowers and plants. This beauty was a nice touch to a city that can be all stone and brick. Across the street is a small Japanese place with good food. (I don't recommend the one on the same side of the street). Down the street is a Duane Reed pharmacy, and a pizza place across the street from that. Access to the subway is easy. If you want a cab, just walk over to one of the main streets nearby.  Loads of good shopping, and if you want to take a 10-block stroll, Cafeteria is a nice walk.

07/07/11 | Link | Rating: 5.0
8. Chanda T.
Great hotel and location. Beautiful rooftop deck view of Empire State building. Free breakfast, close to Penn station and two subway stations.

08/09/12 | Link | Rating: 5.0
9. Sybil K.
This hotel is smack in the middle of the NYC flower market. If you blink you will miss it ( as I did). Very nice ambiance, the room is super small which is fine since we spent all our time out. Free wifi, parking discount, and free complimentary breakfast. Not to mention all the Starbuck coffee you can drink.

15/04/12 | Link | Rating: 4.0
10. David P.
This is our first visit to this hotel, we arrived on a very rainy afternoon. The staff greeting us are super friendly and very accommodating. The front desk person loaned me an umbrella, walked me out to the curb and directed me to the parking garage. The hotel is new and has great furnishings. I have uploaded some pics to help.

22/07/11 | Link | Rating: 4.0
11. Allan K.
The check-in staff simply amazing!  Super friendly and check-in took less then 2 minutes.  Marriott always does a good and consistent job, so you always know what to expect.  The rooms here are very very small, but the layout good.  Even though this location is small they have a workout room on the LL and has a good selection of workout machine and weights.  The rooms were recently remodeled and clean.

02/09/12 | Link | Rating: 4.0
12. Lisa S.
The location is a little sketchy at night. But the staff are friendly. The rooms are really small, but clean and simple decor (big plus- their toiletries are Pantene!). The walls are really thin, I could hear everything going on in the hallway. And in the morning you can hear the housekeepers knocking on people's doors saying "housekeeping!" It got old really quick.

Biggest downside is that there's a bar across the street blasting music at night. It was very hard to fall asleep. The complimentary breakfast and free wifi make up for it, though. If you want a cheap place to stay but don't want to stay in a hostel or motel, this is the next best option.

18/11/12 | Link | Rating: 2.0
13. Rish P.
I've stayed here a couple times over the past 5 years.  The first time it was a regular king room, which was larger than I expected for NYC.  The second time was a couple weeks ago, and they were kind enough to upgrade me to a suite which was much larger and nicer than I expected.  The hotel staff is the always very friendly and incredibly accommodating.  Furthermore the reason I've stayed here as much as I have is because of their prices.  This property is always a hundred less than other similar properties in the city.  It's the perfect hotel for a quick night in the city!

07/02/13 | Link | Rating: 4.0
14. Vinson L.
As a frequent traveler, I'd say this hotel is a solid 3.5 stars. It's your standard hotel with the usual amenities, but definitely for NY the size of the room is actually pretty decent. I was looking for a hotel that was within a reasonable walking distance to Penn Station and a Marriott brand, and settled on the Fairfield Inn. The area is not as sketchy as some of the reviews suggest. It's definitely within walking distance to a lot of restaurants and the subway station. It was a comfortable stay and they do serve breakfast in the morning (complimentary) and have hot tea and coffee all day long (which is great after a long day out in the winter). I would definitely add this to my list of hotels to stay at when I am in the NY area.

24/02/13 | Link | Rating: 3.0
15. Kate L.
Disclaimer:  I am a loyal Marriott girl.  And I only stay in Marriott hotels - however, they are not all the same.

That being said, I always stay at some brand of Marriott hotel.  However, the experience is not always the same.  Each bran,d has their own sort of perks, amenities, and attributes.  For this particular location, the perks are: free wi-fi, renovated rooms, and location.

The biggest drawbacks, I think, would only be noticed by someone that has expectations based on other brands in the chain.  Maybe even other hotel chains, but to make an "apples to apples" comparison, it should be within the same chain.  For example, there are a couple of Marriott chains that offer breakfast.  Since I am on the road a lot and it is easy to eat crap, I am pretty sensitive about the breakfast menu.  And at every other brand, they always serve scrambled eggs.  Except this one.  Nothing but bread, muffins, fruit, juice, milk and frozen breakfast sandwiches.  While I have no problem with this selection if this was vacation - I just can't afford to eat nothing but carbs for breakfast.

The other thing I found frustrating was the size of the bathroom.  The pedestal sink barely held space for my toothbrush and the toilet (with the lid down) had to double as additional counter space. Ladies, you know that counter space is INVALUABLE.  There is none here.

My final complaint, and this one sounds most elitist, is that there was no standard elite checkin.  Usually I get 500 extra points or a some sort of special amenity.  Maybe I was particularly sensitive because I had spent the entire day on an airplane, and then a car, and just glad to be done for the day.  It would have been super if someone thanked me for staying loyal to the brand......there was a hotel at Newark airport.

Otherwise, I would definitely say that this is a good location if you are on vacation, don't need too much counter space in the bathroom, and love a carb-laden breakfast.  The flower district is great and it close to the subway which makes it easy to get around.

02/07/12 | Link | Rating: 3.0
16. Michele G.
Love this hotel! The reviews complaining about the size of the rooms are not well acquainted with NYC, and for the price of the room the size is perfect. We only spend time in the room to sleep and the beds were clean and comfortable, and the rooms are quiet. We are elite Marriott status so our room was on the 18th floor so our view was of the new world trade center, and it was a beautiful view to wake up to. Will be going back as soon as possible. Chelsea is in my opinion the best section of NY.

19/11/13 | Link | Rating: 5.0
17. Lia P.
Clean, great location, cookies. Reasonable rates. Go for it!

01/11/12 | Link | Rating: 4.0
18. Michael B.
2nd year in a row I have stayed here. Love this Hotel. The staff rocks totally attentive. The rooms are great for NYC.Great location too!

30/06/14 | Link | Rating: 5.0
19. Ilknur K.
This place was in Brooklyn and if you want to go to the Manhattan you need to walk min 10 to 15 minutes to the nearest metro . Also the neighbourhood was not looking safe for walking in the night. I think this place might be interesting for the people who works around not for the visitors who comes first time to the NYC. There was nothing to do around only the car repair  shops. Breakfast was ok and the rooms were clean. Can not complain about staff they were nice and helpful. If you come from JFK to this hotel by taxi it costs around 50 bucks+tip of course...

02/02/14 | Link | Rating: 2.0
20. Chris H.
A reliable friend recommended this hotel and we were so happy with our choice.  The central location, in the flower district, is perfect.  The staff is "at your service" for most any need you could possibly have.  Our room was sparkling clean, updated and sported a view of the Empire State Building.  We experienced a little trouble with the air conditioner  and it was taken care of immediately.  Upon entering this hotel, the City noise ceases, so quiet both in the lobby and in our room.  We stayed five nights and enjoyed this hotel immensely.  It was a good value as NYC hotels go and also included breakfast.  We'll definitely stay here again.

23/06/14 | Link | Rating: 5.0
21. Francisco M.
Staff: friendly and responsive to your requests.  I pointed out that coffee had run out and they replaced it in less than 2 minutes.

Rooms: clean if a bit small; the restrooms are not only small, but the door opens into the restroom.  In Room 803, you have to almost push yourself against the shower door in order to get the door open and get out.  I strongly recommend adjusting the door to open outward or replacing the bathroom door with the sliding type.

Food: Starbucks coffee. The muffins are very tasty.  The sausage leaves something to be desired and the shake n' bake eggs look absolutely terrible.  

Terrace: Great view of the Empire State building. Could use some more sturdy chairs.

Overall: Great value for your money in NYC, walking distance from Penn Station.

20/05/13 | Link | Rating: 4.0
22. Jennifer K.
Visited New York for the weekend and booked this place through travelocity. I think it was a pretty good deal considering the location and cleanliness of the place. We had a room with a queen size bed, and there wasn't much room for anything else, but when you're visiting Manhattan, you're not gonna spend much time in your hotel room anyway. The room and bathroom were very clean as well.

PRO: Complimentary breakfast. We didn't stick around for breakfast on most days, but there was a cool faux outdoor seating area (indoor with a glass roof/walls). The tables and chairs there definitely showed some wear and tear, but it seemed otherwise well maintained.

PRO: It is within walking distance of the 1, N, and R lines on the Metro.

PRO: The staff were very nice, and even had a storage area to keep our luggage after we checked out on our last day. Definitely a cherry on top of our experience.

CON: Room was a bit tight, but what else do you expect in Manhattan? It also lacked a mini-fridge and safe. I overheard that you can request a fridge from them or something, but I usually don't use either of them, so I was okay with that.

CON: Noisy neighbors. During our stay, someone in one of the buildings nearby decided to have garage band practice in the middle of the night. Since the buildings are so close together, it just echoed all the way up to our room.

Overall, I had a great experience staying here, especially for the price that we paid. The cons are notable, but I'm sure they are similar for all other hotels that you can book in the area. I'm definitely bookmarking this place for the next time I need to stay in Manhattan.

24/01/14 | Link | Rating: 4.0
23. Chris B.
Excellent, excellent hotel. On 28th St in Chelsea, between 6th and 7th, you are close to pretty much everything, but away from most of the touristy crap. Sure, the room is small, but not uncomfortably so...plus, you're staying in Manhattan...how much time are you going to spend in your room?

As far as convenience, you can't get much better...take a left out of the hotel and go to the corner of 28th and 7th. There you have a Starbucks, a Duane Reede, and the 28th Street station for the 1 train. I'd grab a coffee and hop on the train and be in Times Square in about 10 minutes.

The bed was one of the most comfortable beds I've ever slept in...I wish I had that bed at home.

Get a room with a city view...it's worth the extra $$$...had a perfect, close-up view of the Empire State Building.

Will definitely stay here next time I'm in NYC...will recommend to anyone who'll listen.

04/07/12 | Link | Rating: 5.0
24. Brian C.
I had a horrible experience at this Fairfield Inn and will try my luck elsewhere. They're too cheap to provide proper heat!  Room was freezing, I turned on the heat and it never adequately kicked in. I raised it to 77 just to get some heat pumping, but it never rose above 65, and I'm being generous on that. I asked for help, the maintenance guy came in and told me that it was 77 in there because the thermostat said so. I complained an hr later, and the front desk told me that they cap the heat to save energy costs. Nice in the fall, bad when it's 20 degrees outside with snow on the ground.

Worse, my room didn't even have an extra blanket. As is, the comforter on the bed was way too thin for a winter day, even with heat. There's no way I could have spent the night there without the extra blanket. And even then, there's no way it ever warmed up above 65. So for $250, I had the privilege to sleep in thermals. Lucky I brought them on the trip for other reasons.

Beyond that, the free WiFi was horribly slow and unusable. Even the wired Internet connection cut in and out constantly. Horrible for a business traveler. Second, someone on my floor was smoking weed at 4pm on a Monday. When I asked to change rooms to a non-smoking floor, they informed me that the whole building was non-smoking. I don't think they ever caught the guy because my room smelled again when I returned to the room later that night.

So no, never staying here again. I'll only give it a 2 star because it was relatively clean and surprisingly quiet.

11/12/13 | Link | Rating: 2.0
25. Jessica W.
My husband, one-year-old son, and I stayed at this location from December 22nd-24th. This is, by far, the most spacious and comfortable hotel we've ever stayed at in New York City. The complimentary breakfast was a perfect way to start our day. It included yogurt, fruit, bagels, and a microwave to heat up pancakes and breakfast sandwiches. They brew Starbucks coffee in the lobby 24/7 which is incredible after a long day. The check-in staff is friendly and always tells us good morning and helped find the nearest subway.

In the three days we were there, we took the subway once and never a cab. WALKING DISTANCE from Times Square, 5th Ave and all the stores, and extremely (4 blocks maybe?) close to Penn Station.

We absolutely enjoyed our stay and will be staying again soon. I'll post a picture of our view-it was incredible. From laying in bed, we had a perfect view of the gorgeous Empire State Building.

02/01/13 | Link | Rating: 5.0
26. Jennifer N.
I am a Marriott junkie, and not to brag, I have been Platinum for as long as I can remember, because I travel that much.  So, I think I am in the right place to judge the Fairfield Marriott.

Strike One: The sheets were stained.  I know sometimes hotels wrap the comforter in sheets to save time on washing, but the comforter was barely wrapped, and stains on both the comforter and sheets were quickly exposed after laying down.  So gross.

Strike Two: There is NO room in the bathroom.  You cannot even walk in and use the sink without squeezing behind the door, and shutting it.  I get that it's the city, but this seems like a design flaw.  Stick with a stall shower to save room - I doubt many people are laying down for a bath.

Strike Three: The parking was advertised as $25.  But, this is not valet.  The parking is not even on site.  We had to drive a block and a half and park our own car, and pay a seperate bill there.  Very annoying, and made the whole check-in and check-out a huge hassle.

Fairfield Inn & Suites, you are out.

Blah, will not be on my list of NYC hotels I will return to.

12/11/13 | Link | Rating: 2.0
27. Kat R.
We stayed here Halloween weekend for $250 the first night and $350 the second. It was our anniversary and the hotel gifted us a bottle of wine - how sweet!

We are Marriot junkies and this one was pretty standard to their lines. The room had a bed, armoire, tv, a desk, and FREE WIFI! I saw someone mentioned their linens were stained. So I will make note that, as a matter of practice, we check our bed for stains or bugs. Our bed looked very clean.

On a positive note, the receptionists were very pleasant and helpful. It was in a convenient part of town and parking was just up the block. And we had a nice view of the Empire State Building. It was a lovely sight! And the shades completely blocked out light.

For anyone eating breakfast, I suggest arriving early. The eating area had a dozen tables YET we had trouble finding seating. The hotel must have been booked solid because both days the breakfast area was packed. I guess that's NYC for you!

A few cons: I hate the bathroom door. The bathroom was updated - nice counter tops and a huge shower. The shower easily accommodated 2 people.  But you have to hide behind the toilet to open the door! I'M NOT JOKING! I stubbed my toe the first time. From then on, I hid my feet behind the toilet.

We were in room 838. And that heater needed a little grease. Just saying.

Overall, we both were happy with the experience. I would stay again. :)

08/11/14 | Link | Rating: 4.0
28. David N.
On my most recent trip to NYC, I finally decided to stay in the city.  The trip before this trip I was somewhere in NJ!!!

This location is small but right in the heart of everything. I had a great view of the Empire State Building.  We had came into town earlier than we expected and lucky for us they had available early check in so we were able to drop off our bags before exploring.  

For being in the city this particular location was much more affordable than comparable Marriott locations in town.  I liked how it was in the heart of the flower district so each morning when you left you were surrounded by beautiful and fresh scents.  It's really close to the subway stop too.

They had a pretty patio with free breakfast every morning too.  Overall, it made this trip to NYC a lot more enjoyable.

22/01/15 | Link | Rating: 4.0
29. Caitlin C.
This is the go-to spot for the parentals when they're in town, since my teensy studio apartment is "less that hospitable."

Being a local, I haven't officially "stayed the night" here.  I have, however, enjoyed many of their amenities including the extensive free breakfast, the evening cookie selection (Otis Spunkmeyer, you 'da man) and catnaps on the relatively comfy beds.

The front desk staff is always friendly, and the breakfast attendant offers an only *slightly* judgmental look when you implore her for more Fruit Loops.

They also have these nifty little cinnamon muffins of mysterious origins that are great to hoard as midday snacks.  You can thank me later.

30/01/15 | Link | Rating: 4.0
30. Anthony G.
Room was damaged and not cleaned right as me and my guest walked in:

- Mirrot Dent
- TV smudges
- Bed headboard dust
- Light broken (had to call front desk service to fix).

Felt as if I was lied to about the type of room I would be getting. I was given a handicap room, as I am not at all handicap. This made it quite difficult to shower as there was no stationary shower head. Not a big deal although I do wish they had this note written on the reservation details in general.

The thing that really bothered me was that the VIP parking wasn't really "VIP" at all. I had to wait an extra hour after checkout just for my car to arrive. The only answer the front desk gave me was the fact that there was a high volume of cars. Why do they have "VIP" parking and pickup if they cannot handle that traffic. Sure, they let me wait in my room until my car arrived, but that's not the point. Paying $90 for valet you should really get "valet." In addition, I had the cleaning ladies annoy me twice about when I would be leaving when it was not at all in my control.

First time staying at a Hilton. Would never do it again.

29/03/15 | Link | Rating: 2.0
31. Isaac B.
I booked this hotel as I was on my way to NYC from Philadelphia. When I showed up (about an hour after booking), I was greeted by Keshia and Brittany. They were super cheerful and came off as long lost friends instead of your typical front desk staff. The check in process was seamless, it took about 5 minutes and I was presented with two room keys.

The hotel has a lounge area stocked with fresh Starbucks that I hung out in with a few friends. If you're not a java junkie, they also have hot chocolate. There's a large TV you can watch if you need time away from your room.

The room was clean, the bathroom was modern and classy. I had a nice view of the empire state building. Overall the halls were quiet and I did not hear any noise from my neighbors. I called the front desk for toothpaste and it arrived in no time. When I checked out, I asked the front desk to hold my bags while I toured the city and they took them in without reservation.

This hotel was such a pleasant surprise. It will be on the top of my list of places to stay the next time i'm back in New York.

P.S. They have FREE WiFi

13/01/15 | Link | Rating: 5.0