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Fairfield Inn & Suites New York Manhattan/Fifth Avenue in New York, NY

Fairfield Inn & Suites New York Manhattan/Fifth Avenue in New York, NY

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Company Info:

Rating: 3.85

Address: 21 West 37th Street, New York, NY, 10018
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Comments (20):

1. susan m.
I've been a loyal Marriott customer for years, and this is my first disappointment on several fronts:  
1) I booked a king room and found that there was barely enough room to walk around the bed, definitely no room to set up 2 suitcases, and no dresser or rack to put them on either. I had to pay an additional $50/night (ouch!) for a bigger room with 2 beds. There was still nothing to place our bags on, but at least they brought us a luggage rack.
2) We noticed that the room was too warm and kept turning the thermostat down, but it kept blowing warm air (it was winter). When I inquired they told me that they can't have both heat and cooling, it's one or the other. The only solution was to turn off the thermostat, open the window until the room cooled off, and then close the window.
3)  On my last evening there I bought a bottle of beer to have in the room after walking all over the city, and I asked the front desk if they had a bottle opener I could use. I was told that they didn't have one - all the openers had been borrowed and not returned. They didn't even have one that I could use at the desk without taking it away! I had just gotten out of the shower; my hair was wet and my feet were sore, but I had to bundle up (winter!) and go out to a souvenir shop to buy a bottle opener! Guess I could have just left the beer, but I was looking forward to it, and I'm stubborn! This is one of those basic items that all hotel desks should have available for guests.
My only other gripe, though minor, is lack of wireless internet. So many hotels have wi-fi now that it seems odd to have to use wired internet.

On the positive side, the location is fairly central for transportation (Penn Station) and night life.  Breakfast buffet is good, especially when they have waffles. But there are so many other hotels in NYC at the same price point - next time I'll choose a different one.

01/03/11 | Link | Rating: 2.0
2. Calvin Y.
I don't understand why the reviews are so mixed for this hotel. The skinny: great hotel, friendly easy-to-talk-to staff, clean newly redesigned rooms, quiet even though on a busy street, FREE breakfast buffet with fruits, waffle maker, breads, muffins, juice, coffee. Location is great; a Duane Reade is within 2 blocks away, Herald Square within 3-4 blocks, subway stations within 3-4 blocks. Street carts selling pretzels, hotdogs, and gyros are also within walking distance. The rooms were very clean. The morning breakfast has a variety of choices and always replenished. Also, they can store away your luggage whether you arrived early and the room is not ready or leaving late after checking out (we were both). Will definitely consider staying here again.

22/04/11 | Link | Rating: 5.0
3. Michael R.
Very efficient. Clean room. Good service. Reasonable price. Will stay here again.

28/01/12 | Link | Rating: 4.0
4. Richard K.
Yikes...makes me want to give up my status with Marriott and stay in another chain.  Wouldn't stay here again if it were free.  Rooms were tiny...smaller than I have stayed in in 20+ stays in NYC.  Like barely enough room to turn around in type of space.  Construction going on next door was very loud and disruptive.  There is no fitness center or any sort of shop to pick up soda or water like most Fairfields have.  There was some confusion with my reservation type upon check in and the person who checked me in assured me that it could be resolved upon checkout.  At checkout, that person was not available but the person at the front desk was very rude and unhelpful.  I insisted she call her manager.  When she called her manager, she spoke about me condescendingly and rudely in Spanish.  I guess she assumed I didn't understand Spanish.  When she put her manager on the phone (manager wouldn't leave office to speak to me directly) she seemed disinterested in helping me and told me I could discuss/resolve with Marriott Rewards since I am a gold member who stays 50+ nights per year.  Well, it appears that she was telling me an untruth to get rid of me because Marriott Rewards told me that all billing issues had to be dealt with directly with billing department of the hotel.  The verbiage on the Marriott reservation confirmation was inconsistent and misleading...but I should have caught it.  So I have some culpability in this.  However, if I had been advised correctly upon check in, if they at least acted sympathetic or like they valued my continued business with Marriott or not "mislead" me by telling me that Marriott Rewards could resolve the billing issue I might not be as upset.  I could go on, but I won't.

There was one positive and that was the very helpful, friendly, engaging bellman/front desk clerk who checked me in.  When he was onsite, he made me feel much better about my stay.  I wish I could remember his name.  He could teach the rest of the crew there about customer service.  

Upon returning home, I discovered that they overcharged my card by over $250.  Fortunately, when I called, they admitted that error and said they credited my account already.  I expect that I will be  will be contacting Starwood and Hilton to see if they can match my status so that I can begin redirecting my stays and my associates' stays to another chain.

21/07/12 | Link | Rating: 1.0
5. George C.
Stayed here recently with my wife and my adult son.  The price of two rooms is a bit shocking, but that's what you get when you stay near midtown Manhattan.  The rooms were small, but very nice.  HD TV, great shower.  Some inconveniences that are a function of how small the building is: you have to go to the basement for ice or vending machines and wifi only works on the first floor.  Excellent staff!  Every person we came in contact with was helpful and had a great attitude.  Easy walk to the theater district and to Penn Station.  There is a good deli/convenience store across the street that has pretty good food and snacks.  All-in-all, we had a great experience.

01/10/12 | Link | Rating: 4.0
6. Joy L.
Quaint and sophisticated.  When travelling on a budget, but don't want to sacrifice luxury and comfort, this Fairfield Inn Marriott is a great place to stay.  You do compromise space for price, but being the middle of everything is key which makes the location of this hotel one of the best parts about it.  

I never made it to the free breakfast here, but just outside the restaurant is an internet cafe that has free coffe & internet for guests of the hotel.  I was able to log in and print my outgoing tickets for my upcoming flight.  

The hotel staff here is amazing.  They helped us with dinner and shopping selections and directions on how to get to the airport and other places when we asked them.   The maid service is not open early in the morning, but don't worry just ask the front desk and they will send you fresh towels ASAP.

19/10/10 | Link | Rating: 4.0
7. Maya C.
I was put in a room the size of a full size bed. No space to move.
The atmosphere was horrible and the room was dirty, too.
I was asked to be transferred to a different location as I couldn't sleep all night - Just felt claustrophobic - But was told it wasn't 'feasible' - as they are franchised.
The rooms are totally not 'Marriott' quality - more like a LaQuinta Inn - Not even that!
When I have asked to check out early on my reservation - I was denied that request as well and was told by manager, Tracey, that I will be charged for the nights not stayed if I chose to leave. Extremely disappointed.

25/04/13 | Link | Rating: 1.0
8. John R.
I've had very good experienes with Marriott and was expecting the same here. I was very excited to see that they had a balcony room. Though pricey, the idea of sitting on the balcony, having a drink, and looking at the city while listeing to music seemed a great way to end a series of busy days in New York.

The reservation screen had a note that construction was ongoing next door, which made me think "OK, it will be noisy during the day, but that's OK since I won't be in the room anyway".

Big mistake. I walk into the room and pull the curtains open and the entire balcony view is blocked by a gigantic piece of wood saying "Construction Area: Keep out". Not only that, but the window is covered with spackle and looks hideous. For $500 a night for a balcony room, this is beyond the pale.

The room itself is poorly designed. It's comfortable enough, but there is *no* storage...no dresser, nothing but a few hangers.  No safe either.

The breakfast is halfway decent: fruit, waffles, hard boiled eggs, bagels, coffee.

The reason I'm giving it two stars instead of one is that that staff it really outstanding. They are VERY nice, helpful and friendly and work very hard and are extremely responsive.

However, like other reviewers, I'm going to reconsider staying at Marriott again. I've had really good experiences at their other hotels but it is deceptive to rent a "balcony suite" where you can't use the balcony.

UPDATE: I sent Marriott Corporate an e-mail about this and they gave me a $1,000 credit for the room, so I'm upgrading them to four stars because they made things right.

16/09/12 | Link | Rating: 4.0
9. Ashley C.
Stayed here with my mom for a few nights. My mom had stayed here a few years ago so we decided to stay here again. It has definitely gone down hill since then. Desk told us they were all booked because we wanted 2 queens and not just a king and never once did I see any one else in that hotel while I was there. The breakfast was terrible as all the bagel were stale. Elevators are extremely slow. And my favorite part is the gentleman's club located a few doors down. There were a few of the front desk staff who were very friendly and helpful though, so that was nice. It's a decent hotel is you just need somewhere to sleep but there are better places for the same price elsewhere.

30/06/14 | Link | Rating: 3.0
10. Alannah M.
This hotel is awesome! Great location! Walking distance to Macy's and Bryant Park. Rooms are small, but normal for New York. Construction is done next door. If you are lucky enough to get one of the two  rooms with balconies, they are great! Balcony is huge! Ask for room facing street and you will get view of Empire State. I try to book this hotel every time I'm in town.

30/06/13 | Link | Rating: 5.0
11. Megs T.
Newly-designed modern rooms, VERY clean, practical, cozy and great location. Can't ask too much more of a moderately-priced room in NYC! Of course the room is not huge--it's NYC. I've seen far smaller rooms!

So why 5 stars?

The fifth star comes because of an encounter I had with a manager before checking out. We were heading to brunch and preparing to haul our luggage to our car to store it while we ate.

A manager approached us and OFFERED to store our luggage. He went out of his way to organize and tag it all and put it away in a secure room in the lobby. He was extremely friendly and I found his service here to be going the extra mile. I do not expect this kind of above average service from a Fairfield Inn (in NYC no less)--so for me--this is as good as it gets for a hotel of this class!

08/04/12 | Link | Rating: 5.0
12. Ryan M.
Can't beat a last minute $116 rate on a hotel on a Friday night!

Extra friendly staff, free breakfast, and no hassle about the fact I threw up all over the sidewalk outside the entrance at 3AM.

18/08/13 | Link | Rating: 5.0
13. Muy S.
This was my 2nd time in NY and first time staying in a hotel.  I don't know if hotel rooms are usually so cramped in NY??  It was a tiny room.. but if you're visiting, you're not gonna spend much time in the room anyway.

It's in a good location, close to Times Square, subway, Duane Reade pharmacy for last minute errands.

The guy at the front desk was super nice!  I think his name was Daniel.  He took the time to give us recommendations of places to visit and made himself available if we had any questions.  He checked in our luggage because our plane landed wayyyy way early before check in time, and he told us we could go grab some complimentary breakfast before heading back out to explore.

Speaking of breakfast.. I think that was probably the best part... it's not super delicious tasting, but hey it's complimentary and there were so many items!  Variety of bagels, breads, pastries, muffins.  There's a bagel slicer and a toaster.  Different kinds of Jimmy Dean breakfast sandwiches that you can microwave yourself.  Hard boiled eggs, yogurt, fresh fruit, fruit cups, fruit juices, milk, coffee, hot chocolate, tea, cereal boxes, oatmeal and a waffle maker! Butter, cream cheese, jams, peanut butter, pancake syrup... I felt like I was in a college dorm cafeteria again  O_O

Here's my one little complaint though..  I don't like to get room service if I'm only staying a couple of nights... We did not have a Do Not Disturb card, so on our way out, I told a lady at the front desk that we didn't need any room service and that we didn't have a Do Not Disturb card to put on the door.  She wrote a note and said it would be taken care of.  When we got back, room service had gone into our room -__-  They did leave the DND card on the door though haha

Overall it's definitely not a 4 star hotel... but on Yelp scale I rate it a 4 because I was pleased with the experience.  it was a good stay, clean and very convenient.

15/11/12 | Link | Rating: 4.0
14. Kimberly O.
Nice hotel. Clean and not too bad to walk to NYU. Daniel at front desk very helpful. Staff friendly. Room small but has desk, wardrobe and private shower/bath. Price is great for New York. No Resturant or parking on site both both are just a block or two away. Several restaurants deliver. Worth staying here to not drive over from Long Island or Brooklyn.

24/11/14 | Link | Rating: 4.0
15. Jay I.
I thought this was one of the best mid-level hotels you can get from Manhattan, especially in one of the more expensive areas.  First of all the service from check in to check out to lugguage service everything was very smooth and everyone I worked with was very nice.  Room was spacious by Manhattan standard, and clean.  

As for amenities they offer one of the best options, too.  They have free breakfast and wifi.  Then for fitness club, you can use the Crunch gym a block away.  Basically you go to the gym with a 1-day-free pass given from the hotel.  It could be a bit weird when you get to the gym because they might treat you as anyone else with the free pass and the staffers there might ask you if you had any interest joining the gym.  

The only caveat was I had to pay more than 300 bucks a night ( Hotel.com ) including tax, but that night I stayed happened to be the night of tree lighting show at the Rockfeller.  So you should almost definitely get a room from this place at a much cheaper rate most of the time.  Just to clarify this was one of the cheapest deals I was able to get at that time.

23/12/13 | Link | Rating: 4.0
16. Nancy O.
Ok, this is the "mother" of all reviews!! Spent four nights this week at this property.  Daniel is an awesome front desk guys, person and locator!!! I stayed here b/c I read other Yelper's reviews.  I flight into LaGuardia and leave my purse on the bus!  I'm checking in and Daniel is already on the phone with the MTA bus system, he was sympathetic to my needs and got the job done!  Got a call that evening the purse was found and returned.  The hotel is great for it's size, breakfast is perfect and always kept up.  Like other reviews, rooms are small...but it's NY city.  I will be back

13/01/15 | Link | Rating: 5.0
17. Bill P.
I spent two nights here on a weekend visit to NYC. The hotel has a great location in Manhattan. The hotel has a small footprint but has 18 floors. The rooms were small but adequate. The bed took up nearly the entire room and the bathroom had a shower stall instead of a bath tub. The location was up to the Marriott standards; rooms were clean and the staff was exceptionally helpful. The front desk clerk provided us with very detail instructions on how to take the subway to locations in Brooklyn and the Bronx. The complimentary breakfast was typical for a Fairfield. Items were kept well-stocked. I definitely recommend this location and would consider it when I next visit NYC.

26/11/14 | Link | Rating: 4.0
18. Wendy B.
Our room was the size of a large closet, but hey it's NYC so what do you expect.   The accommodations were standard comfy & nice.  But here is the nitty gritty of 5 stars -- one word "Daniel".   This gentleman at the front desk is a bonafide rock star!  

Seriously, Marriott management --- a bonafide rock star!  He should be at corporate teaching customer care!   I am platinum member with 130+ stays in 14, I have encountered a lot of Marriott employees, this dude is sheer awesomeness!

Also, the maintenance/engineer deserves a huge Kudos for going out of his way to make sure we were comfortable last week during our stay.  

Pssstttt -- See Daniel for hot chocolate he keeps a stash, lol!  Great when it's 20 degrees outside.

19/01/15 | Link | Rating: 5.0
19. Brian D.
Normally I stay at a Courtyard in Manhattan but they were sold out.  So I was directed to stay at this Fairfield.   This isn't the biggest hotel around.  Each floor only has about 8-10 rooms on it.  

There were several positives about the hotel.
- The staff was very friendly and more than willing to help.
- The room was suprisingly noise free from the outside.  This was probably because the room I got was on the back side of the hotel.  
- The bed was pretty comfortable.  

But my stay did have some challenges.
- Some of the cable channels were out.  The front desk did jump on this and got the one channel that I wanted back.  (Hockey playoffs - needed USA back!)
- The room was small.   This was probably one of the smallest rooms that I ever stayed at in NYC.  

Overall, the hotel was nice and they have good people working there.   I'd prefer a bigger room but in a pinch this place works.

25/04/15 | Link | Rating: 3.0
20. Lucy M.
Spent five nights at this hotel. The room was the size of a large closet, but we weren't hanging in the room much. Bed was comfy and the hot breakfast was perfect with eggs, sausage (one day was bacon), toast, cereal, oatmeal, yogurt, hard boiled eggs, juice and coffee.

Took the Newark Liberty Airport express bus for $16 each way and was dropped off about 5 blocks from hotel. Location was excellent! Walked to most places.

The highlight of our stay was Daniel. He was AWESOME! He helped us navigate around town via subway and was a wealth of information on where and what to see.

Would stay here again most definitely!

09/04/15 | Link | Rating: 5.0