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Hilton Garden Inn New York/West 35th Street in New York, NY

Hilton Garden Inn New York/West 35th Street in New York, NY

Specialties

Hilton Garden Inn New York/West 35th Street is a brand new Midtown hotel located just steps from the Empire State Building, Madison Square Garden, Macy's Herald Square, Fifth Avenue shopping and walking distance to Broadway theaters & Times Square. The hotel has an array of complimentary amenities available to their guests including wireless lobby Internet access, guestroom Internet access, morning coffee and tea, business center and fitness center.  Also onsite are a brand new lobby lounge, restaurant and one Boardroom.

History

Established in 2009.

Hilton Garden Inn New York/West 35th Street just opened in February 2009 and is managed by Highgate Hotels.  Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments headquartered in Dallas, Texas, with offices in New York City, London, and Vancouver.

 

Company Info:

Rating: 4.07

Address: 63 W 35th St, New York, NY, 10001
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (122):

1. Eric S.
Stayed here Sept 2nd for the night. was in NY for a softball tournament but the host hotel (Sheraton towers) was not available until the 3rd. The rooms here are small but it very clean and very nice. room comes with a microwave and an empty refrigerator both big plus++++. I stay in hotels 3-4 times a month for work. This is a great hotel and friendly staff. They want the return business and they let you know that we you will get a survey and approval rating of 10 would be appreciated. I like that they want the return business, specially NY being a high tourist destination and return business is taken for granted. In the room there is a letter from management that any kind words on Tripadvisor and Yelp and numerous websites would be greatly appreciated. For people like me who read numerous websites before booking, I like that they are aware of the many avenues people look at before making a decision. The staff here were very friendly. I also had a fedex package delivered to this hotel before i arrived and it was waiting for me upon check in.

14/09/10 | Link | Rating: 5.0
2. Michael A.
I stayed here location is good the service is great, you are loacted next everything, time square, tranis busses staff are nice.

27/10/09 | Link | Rating: 4.0
3. Jill k.
a step up from the hampton inn next door.  equally compact, but slightly more amenitied (that's not a word, is it?) and better service.  if you're using hilton points like we were, choose this option for the area for the midtown area!

31/12/10 | Link | Rating: 4.0
4. Don D.
We stayed at this hotel for four nights in November. Great location right near Herald Square. You are two blocks from Macy's. The subway is literally right outside the front door. You're one stop from Times Square.  It's less than a ten minute walk to Madison Square Garden.

The hotel is less than a year old and has a very modern look. We had a room on the 21st floor. The room was a bit small but was big enough for my wife and I. It was well appointed. It had a nice flat screen TV, and having a fridge and microwave was a real convenience. We heard no noise from the hallway and little from the street.

You could see that the staff is well trained. They were very friendly and quite helpful. There was a concierge in the lobby to answer any questions that we had.

We had a really good experience at this hotel and would definitely return. The price was good and the location can't be beat.

14/11/09 | Link | Rating: 4.0
5. Karen T.
We just returned home after a fantastic trip to Manhattan where we stayed at this Hilton Garden Inn on 35th.  When I made the reservation I mentioned that my son would love a view of the Empire State Building if it existed (I knew the hotel was close to it but I didn't know if there was an actual "view").  After all, the reason we were going to NY in the first place was so my son could visit his beloved skyscrapers.  Upon check-in the lovely girl behind the desk said she was able to accomodate my request for a view!  When we got to the room I told my son to look out the window...I was expecting maybe a view of a part of the ESB...but no, there, in almost all of it's glory was the lit-up Empire State Building.  My son and I freaked!!!  As for the room, it was fairly quiet (we were on the 19th floor and street noise was minimal) and immaculate.  The hues were natural and comforting in the craziness of the city; a nice respite after navigating streets and subways all day.  There was a good size flat panel tv and lots of movies available to purchase. I especially appreciated the microwave/coffeemaker/fridge plus room to store snacks.  Rooms in NY run small and this was no exception but it was a good use of space.  I thought the bathroom was actually pretty large and had a great shower (be careful of little kids so their hands don't get slammed by the glass door).  The housekeeping was perfectly satisfactory and the staff was as nice as could be.  My son burnt his hand on the steam table at the breakfast buffet (actually, the steam just hurt a previous booboo on his thumb) and the staff was falling all over themselves to make him feel better.  The breakfast buffet, btw, was totally yum--good selections to eat.  The omelet was one of the best I've had!  There is a mini-grocery store in the lobby, if you don't feel like walking to DuaneReade around the corner.  And the location of the hotel is, to me, the best.  You can see Macy's from the front of the hotel and the subway entrance is about 200 feet and, as I mentioned, the ESB is a stone's throw away.  Just the best!  This is our go-to hotel in NY from now on.

31/03/10 | Link | Rating: 4.0
6. Meredith E.
We had a 3-day business meeting here. The place is clean, guest rooms quiet (mine was 3rd floor street-side, across from the elevator bank; I heard virtually nothing from outside the room). The staff is attentive and made sure our meeting was a success, responding to every request quickly and pleasantly. Location is great; I walked to and from Penn Station with suitcase. Meeting facilities are good. The room seats 12 comfortably, at the conference table (note if you are using the screen for presentations, the person at that end of the table will need to move aside). The room has enough space for breakfast and lunch to be brought in and the food was very fresh and well-prepared. The staff is what really makes this place shine, though. Every person I dealt with was pleasant and accommodating; the events manager, catering manager were attentive, and the general manager even came by to make sure all was well.

Highly recommend for your next business meeting in NYC, and stay a few days extra to enjoy the city from this comfortable, clean oasis in a great location.

08/10/11 | Link | Rating: 5.0
7. Michael M.
The hotel isn't fancy, but it's brand new, and so the rooms are super clean and nice.  The staff is friendly and competent.  For New York, this is incredible value, as it is usually never over $200/night, and often around $150.  Other perk is the central location.  You can walk to the Village in 20 minutes or hop the F Train (just outside the door) and be on West 4th in 5-10 minutes.  Just off Herald Square, you're also 1 avenue walk to the 7th Ave Subway, and 5 minutes from the Lex to go uptown.  Neighborhood itself isn't great, unless shopping at Macy's and the like is your thing, but you've got great access to any part of the city from the locale.  So I highly recommend if you need central location and want to save $$$.

31/03/10 | Link | Rating: 4.0
8. Rowena C.
We just stayed here on our first visit to Nyc, and were very pleased!! We arrived, and were immediately checked in and given a room on a high floor, just as requested. The room was comfortable, clean, and perfect for myself, my spouse, and my teenage daughter. Although it's smaller than most hotels we have stayed at, it is New York, and it was still enough room to hold us three and was at a great rate...around $200 a night, which is far cheaper than any other place I found after months of looking. The location is perfect. Blocks away from TImes Square and not with the usual TImes Square hotel price! Also close to Macy's,  and the Empire State Building. We were finally able to figure out the subway, which is literally right outside the hotel door, very convenient. The hotel is right in the middle, so very easy to go uptown or downtown...which is exactly what we did, in order to experience all New York had to offer! I did not want our room cleaned each day during our 6 night stay, as we wanted to be able to sleep in on our vacation, but the hotel had no problem sending up fresh towels, toilet paper or anything else I requested, when needed. All the staff was very pleasant and even the housekeeping people who brought the stuff up, were all so nice. Another thing is, they have a little pantry/store near the lobby, for our late night snacks, as well as a great gym on the cellar floor, which we loved, as it provided plenty of equipment, was very clean, water and towels were available, and not busy at all. There is also a tiny bar by the lobby, which we didn't get a chance to check out, but I did notice they still somewhat busy, so must be good drinks. Each day at 5pm, they have fresh baked cookies available to those staying at the hotel. a nice treat for sure! On the day we left, we asked the front desk to hold our luggage while we saw a few last minute places before we headed to the airport...they had no problem keeping our stuff safe, which was very nice of them. All in all, I was impressed, and would stay here again if ever in New York.

21/06/10 | Link | Rating: 5.0
9. Jennifer M.
Very clean rooms, amazingly nice staff, and helpful front desk. They lent me their blackberry charger, gave me a 1pm check out, and was flexible with when they would clean the room. All around nice trip with a great view!

14/09/10 | Link | Rating: 4.0
10. Austin T.
A solid three star because of room size and fair prices for basic food inhouse.

01/07/09 | Link | Rating: 3.0
11. Diane M.
Very nice hotel & location is great.  Beds are AWESOME!!  Staff is very accommodating and friendly.  Was one of the few reasonably priced hotels I could find with 2 double beds...room size large by NY standards I am told.  Shower is amazing.  Wish on site restaurant would be open beyond breakfast, but overall, would definitely recommend this hotel and would stay here again.  Very affordable and Wi-Fi is FREE!!!!   :)

14/04/12 | Link | Rating: 4.0
12. Alex V.
I'm a Marriott guy typically, but I ended up at this Hotel because of a corporate rate. When I come to NYC, this is where I will be staying in the future. Great prices, a fantastic location, and modern clean rooms. Two thumbs up for the gym as well. New Precor machines and it was very clean.

02/09/10 | Link | Rating: 5.0
13. Lauren E.
BEST PLACE EVER! it was clean and modern.. beautiful room with flat screen, open your window there was the Empire State Building! there was fridge,microwave,flat screen, etc etc.. the shower looked like something out of a magazine or maybe a music video?? nice clean sheets, helpful staff...and guess what ? i only paid 109 + tax=$129 a night! however when i tried to book again for the same type room and it was $300+ :-(... i guess i just was lucky then.. i hope to stay here again!

12/06/11 | Link | Rating: 5.0
14. Jennifer C.
Only good things to say about this hotel.  Stayed here for 3 nights and had no problems whatsoever.  Couldn't be any closer to a subway line if it tried.  Air conditioning was perfection in the 90+ degree heat.  Staff was 100% friendly and helpful.  Housekeeping was TREMENDOUS.  Spotless room, spotless bathroom.  Even lined up my shoes that I had lazily kicked off the night before and straighted out all of my bathroom accoutrements that I had scattered around the vanity!  This hotel is in a great central location right by Herald Square and reasonably affordable for mid-town lodging.  I plan to stay here with every trip to NYC.

20/07/11 | Link | Rating: 5.0
15. Rich F.
This is a great place to stay!  The staff is terrific, the rooms very nice and very clean, convenient neighborhood- everything you could want for a trip to New York.  We loved it, and we will be back again soon!

22/10/12 | Link | Rating: 5.0
16. Annie D.
Got this place for a great price on hotels.com when they were opening. Since this place is new, everything in it was nice and new.
The staff was super friendly and helpful.
The hotel has three elevators, a 24 hour pantry, 24 hour gym, and a bar.
The rooms weren't super large but big enough for us. The room had everything you need, from TV, bathroom, fridge and even a microwave.
The beds were comfy for those long days out in the city.
Check out was a breeze and they can hold on to your stuff if you have to check out before you fly out.
Perfect location, right next to the Herald-Square subway, a few blocks from Penn Station, Macy's and the Manhattan Mall. Also close to the Empire State Building and 5th Ave.
A definite stay and hopefully prices stay low like the deal I got for it.

21/05/09 | Link | Rating: 4.0
17. Matt V.
I stayed here with my fiance over Columbus Day weekend 2012.  It's nice enough but there was an awful situation one morning with the elevators.  We left plenty of time to get to our bus only the elevators wouldn't come to our floor, period!  We missed our bus and asked a member of the cleaning staff (who was waiting almost as long as us) if waiting this long was normal and he nonchalantly said "yes."  After going back to our room and calling the front desk we were told that one of the elevators was out of service - though this doesn't explain the endless wait since the cleaning staff said this was normal and several other reviewers have complained about long waits as well.  The hotel has 31 floors and just 3 tiny elevators, which is inexcusable.  To top everything off, when we finally rescheduled our plans for the day and took the stairs down (at which time the guy from the cleaning staff was STILL waiting) we found a teenager on crutches trying to hop UP the stairs.  I was infuriated that someone was put in that situation.  We will definitely not be going back.

12/10/12 | Link | Rating: 1.0
18. E G.
The BF checked in Tues-Fri with a friend.  Then on Fri when I arrived, his friend left + we upgraded to a King room.  Their original room was on the 2nd floor with NO view what so ever.  Not that it really mattered or anything.  When we got our King, we got the 30th floor!  And the view was incredible!  

The maid service was humorous and because I had bought so many stuffed animals for some kiddos back in CA, they decided to put them on our bed.  I thought it was super cute!

Anyways, LOVE the place!  Brand new hotel that was built in early 2009, ask for the $20 upgrade for a higher floor + better view, great staff, I was super sad when I had to check out early Monday morning :(

11/11/09 | Link | Rating: 5.0
19. Tamara S.
Perfect location. Clean rooms. Comfortable beds. Housekeeping never bothered us (honeymooning). I will stay again. My only complaint is that the elevators are slow.

20/09/11 | Link | Rating: 4.0
20. Joan K.
Stayed for pleasure for a long weekend in early November for $190/night. The hotel is clean and newly remodeled. Our King room w/out view was spacious enough, for NY standards anyways. We were happy with teh location- central enough, close to some shopping, close to the subway, close to a pretty good chicken and rice man.

Just a note- the hotel bar closes at 11. There's plenty of places to drink in the city, yes, but it's not the same as being able to enjoy a nightcap in the lobby and just crawl upstairs to your bed.

I would definitely revisit if I could get a good rate.

23/11/09 | Link | Rating: 4.0
21. Philip B.
I stayed here in the summer over the 4th of July weekend...I was able to get a really decent rate and was a little worried...

The hotel is located right off of Broadway near Thee Macy's..Upon my arrival (after a red eye) they had my room ready for check-in..I was greeted promptly and the hotel staff were friendly and prompt, recognizing I was exhausted they got me checked in and to my room immediately...

The rooms are typical New York, a bed a small closet, nice tv, air conditiner and a small restroom with tub and shower..I will say though that the beds and linens were top notch and very comfortable.

Breakfast was included so this helped, not the greates breakfast but good. They have a small business center located near the small front desk and a small snack shop.

They have a bar with limited seating and some outdoors seating..we were lucky we got to know a great bartender by the name of Patrick, who suggested some different restaurants and by the end of the trip he was buying us drinks down the street at the playwright...

Looking for a nice, clean, safe hotel in Mid-town...this is one of my spots...

27/01/10 | Link | Rating: 4.0
22. Emari H.
I may be biased on this opinion because I did not PAY for this hotel and do not know what kind of deal my company got BUT I will review it from my experience at this hotel.  
I stayed for two nights there and it could not have been more perfect for my first (technically) visit to NYC.  It's centrally located to many places on the visitors' check list like Times Square, Central Park, Radio City Music Hall, Bryant Park, Carmaine's, Juniors, Little Pie Company, Broadway shows, etc.
The rooms are comfortable size with a clean bathroom.  The bed is very comfy with three fluffy pillows.  For some reason the A/C kept turning up to 85 degrees but besides that it was a very comfortable and pleasant stay.  There's a cute little lobby bar downstairs where you can hang out if you catch them early enough so they don't close before it's time.  There's a tiny mini mart and heard there's a workout facility but I opted for running at Central Park so not sure how it's set up.
The front desk staff is very friendly but not very organized.  They were supposed to give us a bag of goodies from our company when we checked in but forgot to many of us and though they had names on it they just gave random ones so we all got the wrong names.  The bell desk is the same and though we called ahead to have the bags ready because we were gonna miss our flight but when we arrived 30minutes later they still didn't have them ready and the front desk lady was in NO HURRY AT ALL to assist our situation.  Needless to say, we missed the flight.  Did I say NO SENSE OF URGENCY nor showed that she CARED AT ALL but hey, it's NYC, what could we expect, right?  This hotel supposedly had a free Wi-Fi but my iPod did not catch it and I could not go online the whole time.  The TV signal goes in and out and I assume because it's a very congested concrete jungle...You are not supposed to stay inside anyway when you are there so it really should only be a tiny inconvenience...
I still give this place a 5 star solely on the LOCATION, LOCATION, LOCATION.  If you want to see the heart of NYC, this would be your perfect point.  With my only two night's stay with only about 14 hours of free time, I've seen and done A LOT, believe me ;-)

26/06/09 | Link | Rating: 5.0
23. Scott K.
Location can't be beat.  Booked on Expedia for $99 for one night which was fantastic.  Yet got a bait and switch pulled on my reservation.  They stated I would get a complimentary breakfast but as soon as I hit buy button it disappeared off the confirmation receipt.  Oh well. $99 bucks for a location right off the Herald Station subway stop with free WiFi  and across from Macy's too.  My daughter the Empire State build view out our 25th floor room.  Room was clean and bedding was nice.  Bathrooms couldn't be better.  Very clean and new.  

All in all it was a nice place to stay for Broadway shows, shopping, and dinning. I'd stay again, but only for the right price.  So many people over pay to stay in NYC.  NYC is all about the food, shopping, fashion, shows, and attractions.  Put your money into that I always say.

28/02/12 | Link | Rating: 3.0
24. Neale L.
My girlfriend and I booked a room at this hotel over Memorial Day weekend, based on the reviews we found and a discount rate (although even the regular rate is worth it for this place).  It was nice to see that the reviews did not lie.  Almost everything about this hotel was a genuine pleasure.  The staff members were very nice and accomodating.  The rooms look brand new, are very clean and modern, and sport some very nice amenities (super comfy bed, modern shower, wifi at no extra cost, flat screen TV, digital thermostat, mini microwave and refrigerator, etc.)  Although we did not use the service, having a 24-hour pantry in the lobby was an extremely nice touch.  The only two things I noticed that may bother some travelers would be the smaller-sized room and lack of a bathtub, but these are minor annoyances at best.

There is a subway entrance just outside the main lobby which made getting around a breeze.  Bryant Park is nearby, as are several other places of note (Macy's and the Empire State Building to name a few).

Barring a much better deal on a smiliarly-rated hotel, this will be our hotel of choice for whenever we stay in The Big Apple.

02/06/10 | Link | Rating: 5.0
25. lauralee s.
This newly remodeled Hilton is right in Herald Square near everything.   It's clean, the staff is more or less friendly and helpful, well, more friendly and less helpful, and although the rooms are small they have a fridge and a microwave.

What more could a girl ask for?  Maybe only that her obnoxious brother refrain from keeping them them awake all night.  That's all.

05/04/09 | Link | Rating: 4.0
26. Rad T.
I had such an amazing stay at this Hilton Garden Inn. The location was simply perfect & in the heart of Manhattan for the GF and myself. We enjoyed the staff as they were more than stellar in providing excellent customer service. Such a gorgeous view of the Empire State Building and the most famous Macy's store. Minutes away to venturing out to such a different world than Socal. The rooms were simply beautiful as well but you'd expect that front this hotel. We will NEVER forget this stay as we first  spent a few nights in Boston and stayed here a few nights. I got to sing my GF a happy birthday in the middle of time square at exactly midnight. I know something simple like that weighs quite a lot on her heart. =) We made our way to an Irish bar off a few streets down to enjoy a few adult beverages. We came out to a huge crowd chanting in the heart of time square. We didn't know what the commotion was all about and started walking back to time square.

We soon found that we were there in Time Square where they scrolled the news about the "Death of Osama Bin Ladin".  We were both lost for words as people came pouring in to celebrate. The odds we were to be there on that day to experience history was something we will never forget.

29/04/12 | Link | Rating: 5.0
27. Janice S.
My family and in-laws stayed here the weekend of March 4 for a family life-cycle event in the New York area. My adult son got sick and had to be admitted into the hospital which prolonged the stay another 5 days. The staff could not have been more wonderful. They extended our rate, made sure we had breakfast coupons to start the day before going back to hospital and every night when I came back from the  hospital they asked how my son was doing and if there was anything else they could do for me. They made a bad situation bearable. I can't thank them enough.
The rooms are small but the space is used well, having a microwave and mini-fridge is great. Great showers.
Will definitely recommend to all and wouldn't stay anywhere else in New York City!

18/03/12 | Link | Rating: 5.0
28. Buster W.
Great location, nice people, very helpful.  I stay here everytime in the city.  There is no reason to stay anywhere else.  Rooms are bigger than most NYC hotels.

18/01/12 | Link | Rating: 4.0
29. John M.
Killer location, great views from the upper floor view rooms, great wifi, comfy beds and did I mention I practically fell in the subway station when I walked outside this hotel?  Parking right across the street.  I will return.

02/07/10 | Link | Rating: 4.0
30. Wendell B.
Best value in the city.  Clean, modern rooms.  Very pleasant staff.  Easy check-in.  Great location.

25/03/12 | Link | Rating: 5.0
31. Lee Ann D.
We stay here pretty much every work trip it's clean and very close to our Showrooms! Few complaints would be that the rooms aren't very big because with two women getting ready in the morning its pretty tight closet space is limited also, but were pretty trained on how we organize everything so it works. Other complaint would be the Elevator situation it either is there right away or you find yourself waiting up to 10mins for one, sucks! Again this is very clean and the Shower heads are worth the stay alone!! Best shower EVER!! We did get cold water on our last couple of stays but thankfully we are not ones to stay in the shower too long, but we told the front desk and they said something about it being throughout the city so really out of they're control! All in all a good place to stay and close to everything!!

28/12/11 | Link | Rating: 4.0
32. Polly F.
We stayed here for two nights in February and were most pleased. The room was clean and comfortable. The beds were the usual HGI comfy beds and the bathroom was clean. The shower stall didn't close completely, so there was water all over the floor, but that really was a minor problem.

Like anywhere affordable in NYC, the room was small. I wouldn't want to spend a long visit here with someone else. We were tripping over ourselves most of the time. But, it's NYC, you don't spend a lot of time in your room.

We had an amazing view of the city and the Empire State Building. And other than the usual sound of a bit of traffic, it was fairly quiet here. W. 35th Street is not a busy cross street, so it's about as quiet as you'll get in NYC. The rooms at the back of the hotel might have been a bit quieter, not sure.

The staff were very courteous and friendly. Breakfast was the usual HGI fare, ok, but not something I'd pay extra for - especially in a NYC.

Subway was steps from the hotel door. And Penn Station an easy walk away. I'd definitely stay here again.

06/03/11 | Link | Rating: 4.0
33. Alexander M.
Stayed here for only one night, but it was pleasant enough for me to recommend without hesitation.

The most important factor in this was was the bedding- firm and comfortable. Perhaps I was just exhausted, but I slept like a sedated child. While the room wasn't initially prepared the way we requested (no feather pillows), they took care of the problem quickly.

Otherwise, the location was ideal (right by Empire State and Macy's, a short walk from Penn Station, and near a major subway stop), the price was reasonable, and check-in/out was no hassle. Would certainly consider going again.

11/11/10 | Link | Rating: 4.0
34. Emily G.
My friend and I checked into the Hilton Garden Inn on a Thursday night and they were really busy.  They are located on W.35th, right across from Macy's and on the corner is the subway station with N,Q,R, F stops.  What a great location!
When I was checking in the clerk informed me that the King room I had booked from Travelocity wasn't available, they had oversold on King rooms.  To compensate me for the trouble they put us in a double room with, wait for it...a city view.  It was awesome!  We had a great view and couldn't hear the traffic or other city sounds.  
I had to call the front desk the next morning to make sure we didn't have to move, and luckily we didn't.  The guy at the front desk said if we didn't want to move, we didn't have to.  Score!
Our stay was very relaxing and just what we were looking for.  I will definitely look at Hilton when I stay in the city again.

22/02/11 | Link | Rating: 4.0
35. Marina R.
Stayed here for xmas this year and through the blizzard of 2010.  This hotel was clean, staff was friendly..but the best part is they are STEPS from the subway station AND the main shopping district.  There are plenty of restaurants/bars and stores nearby.

We had a double room with a New York view.  The room was spacious, clean and the staff downstairs is super friendly.  They also have free wifi in the rooms AND the lobby and were cool about holding our luggage until we left for the airport.  I'd definitely stay here if I come back to NYC and would recommend it to everyone.  We found a good deal for the room directly on the website too.

29/12/10 | Link | Rating: 5.0
36. Halsie S.
Clean, modern, great service, & great area of New York City near 5th Ave shops & restaurants. There's also a great Korean Restaurant next door that's open 24/7!

22/04/12 | Link | Rating: 5.0
37. Chris R.
Great place...great staff.
This is my third trip up to NYC via the Acela/Amtrak...
I always stay here and the staff is not only attentive, but very good at recomendations and helping your stay be the best it can.

Breakfast is good and quick...service is always with a smile. They have a nice omelette and pancake bar.

I would recomend this place to friends and other business travelers headed into NYC in this area.

Even though the room wasn't super spacious it was nice and very clean. Everything seemed to be in perfect working order.
The bathrooms are great too!! Love the stand up showers.

19/08/10 | Link | Rating: 5.0
38. Mary D.
I have never been done wrong by a Hilton Garden Inn and this location was no different. Great service, great beds, desks, and TVs, and everything was super clean. Free wi-fi too! Top notch!

Also, this location is right near the original Macy's and great shopping and restaurants can be found all over the neighborhood. The subway stop is right on the corner too.  It's so easy to get around from here!

Next time I visit NYC, I'll be staying here again. :)

28/02/11 | Link | Rating: 5.0
39. Lauren W.
Just recently had my 4th stay here on business, and I cannot say enough about the staff here. On the last trip, we had some unusual circumstances come up and (among other things) desperately needed a late check-out. Ryan was extremely understanding and accommodated our needs at the last minute. The entire hotel staff are some of the nicest, genuine people I have ever come had the fortune to meet in the hospitality industry. That, on top of the comfortable, pristine rooms, great showers, free wi-fi, reasonably-priced sundries, phenomenal location, and AMAZING rates continue to keep this hotel at the top of my list. (Thanks for not skimping on the coffee creamer in the rooms too!)

And business travelers, don't let the size of the lobby fool you... it's a great place to get some last minute work done since the layout manages to give you some privacy. (The business center is excellent too... free copies!!) :-)

I can't say enough about this place obviously, and because I am running out of adjectives, I'll just reiterate that for business or pleasure, this is a a phenomenal hotel for those of you that don't need all of the bells & whistles. The room rates can't be beat for everything you get from both the hotel and its wonderful staff.  This is definitely my #1 favorite hotel in NYC, and I hope to be back soon. :-)

10/03/10 | Link | Rating: 5.0
40. Tim M.
OK, let me start with that I really did enjoy my stay at this hotel. The location was near my office so it was easy to walk to, and It was near a lot of the places of the places that I wanted to visit on my trip, unfortunately it got cut short. Now what you are about to read doesn't reflect my four star rating. Why, because I gave myself time to cool off, but what happened still annoyed me so I thought I would post it on Yelp.

Now, let me jut tell you that I had a horror story trying to get my bill resolved. When I changed my trip from 7 nights to 6 nights on Thursday, I thought my bill was all set. When I went Friday night to get my bill, the front desk said "it will be under your door tomorrow" When I got up and it wasn't under my door I asked the front desk and they said "you will get it in an email." At this point on Monday, no email so I called and asked and they FINALLY send me the email of my bill. Obviously, it was incorrect and was charged for 7 nights. Great! So I asked to have them fix it and they said I needed to wait for a call from a manger. Surprise no call, so I called back and finally talked to a manager. He said he needed to talk to the front desk to verify I did leave. Never called back and I had to call again and talk to another manager. So after talking to what I feel is the complete staff at the hotel I actually paid for the appropriate amount of nights. Lesson learned, if they say they will email you the bill (which most hilton gardens do), don't leave without your bill in hand. There, got that off my chest.

16/05/12 | Link | Rating: 4.0
41. Debbie E.
Great location for both business guests and those in town to play.  It is clean.  There is a free business center to print out your boarding passes (and presentations if you are there for work) and free wi-fi.  

I did feel it was small, though.  My room was so small that with a king size bed in it, there was no place in the closet or on the floor to put my carry on suit case to open in.  It ended up on the floor in the bathroom.  The conference rooms down stairs were also small.

Make sure you book early - booking even a day later could cause a $300 per night difference in the room.

17/06/11 | Link | Rating: 3.0
42. Jordan H.
We stayed here Sept 20th to the 24th, and this location was awesome!  It was right next to the B,D,F,M subway station at Herald Square, and practically right across the street from the flagship Macy's store.

Everyone at the hotel was very nice and accommodating, always greeting us and making sure our stay was excellent.

We were put on the 30th floor in a corner room as a complimentary upgrade since I am a Hilton HHonors Gold member, and the view was spectacular!

The room was a decent size for two people, and the bed was splendid. No complaints here what-so-ever.

Will definitely look into staying here on my next visit to NYC.

26/09/11 | Link | Rating: 5.0
43. Lindsay B.
I liked this place. It was up to date, clean and the service was great. They have a good gym, which never seemed to be busy. The location is close to a lot of major tourist attractions and and the price was not bad by NYC standards. Of course the rooms are tiny, but who plans to spend a lot of time in their room when they are in NYC anyway.

05/08/12 | Link | Rating: 4.0
44. Hara K.
Great location near time square and korea town.  However I was not given a room with a king bed instead they gave us a room with two beds...  Im not sure if this happens often but out of all the hotels I have stayed in I was never given two beds when I was told I was getting a King bed.

At check out time they didnt let me do even a 30 minute late check out which I found very disappointing.

19/01/11 | Link | Rating: 3.0
45. Becky J.
This hotel is just far enough off the beaten path so it's quieter than hotels you'd find in Midtown or in the Times Square area, but it's also close enough to transit -- Herald Square is literally steps from the hotel's entrance, and Penn Station is just a few blocks away.

It's a welcome break if you're used to staying in huge hotels that require an extra ten minutes just to walk down long hallways and wait for elevators. This is a smaller hotel, but the rooms themselves are spacious, clean, and with new furniture and fixtures. The workout facilities are good sized with nice equipment.

Service is highly attentive, courteous, and friendly -- from front desk staff to housekeeping to the employees in the restaurant. They wanted to ensure every need of mine was met.

My friends who live in New York asked why I'd stay in that part of town.
If you're a first time visitor to New York, you might want to stay closer to the action. If you're a repeat NYC business traveler visitor who wants a nice, clean, large room with reliable internet access and a quiet place to sleep, and you know the subway system well, check this place out.

23/02/11 | Link | Rating: 5.0
46. Truth D.
As a NY Native and frequent visitor, it is imperative to get away from the family for a few days during long visits! We LOVE this place. The service is great, it has a functional and clean little gym, free wi-fi, and is in a great location. Many people want to stay RIGHT in the center of all the action. However, in Manhattan, it's: A) everywhere and B) close enough to a subway to get wherever you want to go.
This location is fantastic for those who want to get a lot of the Holiday action!!

13/10/11 | Link | Rating: 5.0
47. Joe W.
As HGI properties go, the room was small (cityview room with 2 double beds) and the elevators consistently crowded.  It had Solid HGI quality (clean, new, fresh) and good service.  The exercise room was clean and in good operating condition.  Business center was also fully operative.

The location was very convenient to transit, shopping, restaurants, and tourist attractions.  I will stay here again.

01/01/11 | Link | Rating: 3.0
48. Jen P.
Some Yelpers say the hotel was too small for the price, but what do you expect from the hotel in NYC?!

If their price was a bit lower, it would've been an A+ stay. I paid $312 for one Saturday night at a hypoallergenic room. Besides the price, I enjoyed the clean and well maintained room with the view of Empire State Building at night.

12/09/12 | Link | Rating: 4.0
49. Lourdez T.
This was by far the best hotel I've stayed in in NY.  My cousin and I checked in 1/28/2011 and checked out 1/31/2011.  

They were very accomodating when we checked in, letting us hold the charge for the room on one card and hold the incidentals charge on another.

We got a cityview room on the 29th floor which i didn't request but accepted gladly.  Normally i don't care about the view but wow!  It was great, especially at night.  The location was perfect for everything we wanted to do.  It wasn't far from time square and not too far from 7th which is where i like to do my shopping.

The room was very clean and comfortable.  The beds, OMG, the beds were so soft.  So bad that Saturday night, the party animal that I am, ended up staying in and sleeping the night away.  The bathroom was also very clean and had more than enough towels and amenities including a shower cap, which i needed.  We black girls don't like to get our hair wet!!  

I have to give a shout out to Tom, the concierge, who knew just about everything there is to know about the city.  I found out where to buy my liquor, where the best places to eat, drink and party at, and where the best cheesecake in NY is!  Great guy and I wished i would've seen him when we left.  I would've gave him a tip.  He stands right at the door whre you checkin and is very friendly and helpful.

Checkout was fairly easy and since we wanted to eat at a little spot around the corner, they held our bags for us in the lobby.

All in all, a great hotel.  I'd definitely recommend it to anyone.  It's definitely worth whatever rate you can get there.

04/02/11 | Link | Rating: 5.0
50. Nicole B.
Charged us extra for an upgrade we didn't receive. Had that charge removed..

20/08/12 | Link | Rating: 3.0
51. Anna Y.
Wow. This hotel is a dream-come-true for a traveler to NYC.

- CONVENIENT LOCATION
  - Steps away from subway stations
  - One block away from Empire State Building and fashion district, a few blocks away from Time Square
  - One block away from Korean town, which means cheap asian food and bars
  - Surrounded by grocery and drug stores

- FRIENDLY SERVICE
  - Everyone in the lobby is down to earth and extremely accommodating. They made me feel right at home. No expected for New York!
  - Home service is great. The room is pretty small, but it has everything you'd expect to find. They have splenda for making coffee!  

- REASONABLE PRICE
  - Given the location and quality of service, the price is insane. Go to their website for detailed pricing.

I hate to sound almost like an ad, but I sincerely recommend this hotel if you are traveling to NYC and would like to live it large and comfortable at a decent price!

08/01/11 | Link | Rating: 5.0
52. Peter V.
Great location.  Reasonable price and room size for NYC.  Very clean, and nice bathroom.

04/12/12 | Link | Rating: 4.0
53. Timothy H.
My BFF and I stayed here for his birthday over a weekend in May and I have to give this first-hand review.

For starters, the hotel is in a good location.  It's right off of 35th and 6th Avenue near Times Square.  The subway (N, R, Q) stops about 100 yards from the front door, and Times Square is nearby.

The rooms are very clean, the hotel is very clean and modern, and the staff (for the most part) is very professional.

Now that we've gotton that out of the way....

For starters, I do NOT recommend driving and parking at this hotel.  You see, the hotel has an agreement with the parking garage across the street to let their guests park there.  HOWEVER, what they do NOT tell you (and we didn't find out until the SECOND DAY) is that it is $35 for 24-hours, BUT IT DOES NOT INCLUDE IN AND OUT PRIVILEGES.  That's right; each time you park you either pay the posted rate or (what they prefer) you pay ANOTHER $35.  We complained about this to the front desk, and all we got was an "I'm sorry".  So instead of paying $70 for parking, we paid nearly $100.  Interesting.

Then, make sure your credit cards on your profiles and reservations are current.  The credit card that was on my profile did not have enough money to cover the charge and incidentials because I had to use it for an emergency reason (I planned to use another card upon check-in).  The hotel cancelled my reservation, gave away my room, and sent an e-mail.  Now if I'm 38,000 feet in the air on a plane with NO WI-FI, how am I supposed to know?  A phone call and a voice mail would have been much better; at least when I turned my phone back on I would have received that notification.  After arriving at the hotel and then being notified that the reservation had been cancelled, they said it was a "Hilton Policy".  Uh...I'm a diamond member and this has heppened before at other Hilton hotels but the reservation has NEVER been cancelled.  And on top of that instead of giving me the room we requested, they give us a room with two twin beds...but charge us the same rate.  Not cool.  After reminding the manager that I'm a diamond member and didn't appreciate this type of treatment, we got our original room.

I had mixed reviews about this hotel, but after the lack of notification and the reservation snafu, I don't think I'll be here again.  They may seem like small problems, but communication with your guests, especially frequent guests (Gold and Diamond members) is absolutely key.

09/05/11 | Link | Rating: 3.0
54. Patrick K.
I stayed at this hotel for 3 nights (between 6/12 and 6/15, 2009) and was very pleasantly surprised by the condition of the hotel (well, it is practically brand new) as well as the amenities in the guest room.  Room was large for NY standards, and my view of the Empire State Building (I was on 19) is something hard to get used to.

Although I was only 2 doors away from elevator, I rarely heard the in and out traffic, heard no guests around me (and they were there).   My check in was very pleasant (room was ready earlier than expected, Alexandra from front desk, made this process smooth).

I did use the fitness facility once, it was fine, albeit small, but for someone staying in Manhattan, I opted to run in Central Park primarily.

The location to the 34th street subway was a huge plus, as I literally could take the subway uptown for coffee, return, then go about my day.  Location was far enough from the Ave. of the Americas that it wasn't a swarm of humanity, and there are several good Korean/Chinese/Pubs right on the block.

Great hotel, I will be back!

17/06/09 | Link | Rating: 4.0
55. Steven M.
Great location, clean (although really small!) rooms.  Friendly staff.

13/10/12 | Link | Rating: 3.0
56. Virgo M.
-Great location - quick walk to Times Square
-Friendly service
-Late housekeeping calls for days you sleep in
-Affordable, under 200 per night
-One long block to starbucks
-about 100 yards from MACYS
-Concierge ROCKS!

--and--

CLEAN!

10/04/11 | Link | Rating: 5.0
57. John T.
We really enjoyed staying in this hotel. Like everyone else says, it's location is perfect for walking everywhere, and the subway is literally steps away. The rooms are small, but thats to be expected in NYC. The front desk was really friendly, and were quick to send anything up that we needed. The microwave and fridge made it possible to take  leftovers from restaurants and have them later. We were up in the top floors and never heard much noise from the street level. Coffee and tea was available in the mornings, and that was a nice touch. Free wifi thank god, I hate it when hotels charge extra for that.  The only drawback was that the shower leaked onto the floor, this must be a common problem because I overheard another person talking about it to the front desk.

14/08/12 | Link | Rating: 4.0
58. Elisabeth C.
Wow!  This was a great find in NYC.  The price was not necessarily the cheapest around, but the accommodations were fantastic.  I'm a hilton honors member so I received a free breakfast each day and free wifi.  in NYC this is hard to come by.  The room was spacious enough for me, quiet and clean.  It was a perfect stay and I'll plan to stay here on my future trips!

24/03/13 | Link | Rating: 4.0
59. Kelly I.
Great service, nice rooms, best location! Only complaint was they forgot one of our bags the front desk was holding for us.....then charged to send it to us.

14/10/12 | Link | Rating: 4.0
60. L M.
I agree with other reviewers who mentioned that it was very clean & nice. When we checked in with our 2 kids, they brought up a crib/playpen right away, along with extra towels & sheets.

I didn't find the room to be small, especially for New York. The weekday rates were very reasonable, though the weekend rates definitely were higher.

07/11/12 | Link | Rating: 4.0
61. Xinmiao L.
Small but really really nice!
Extremely clean.
Toiletries are Neutrogena.
One of best shower I have been to.
Adjustable bed. to hard or soft.
Friendly service.
Expensive but lucky my bf's company paid for it.
Good area. Between Empire State Building and Macy's.

Our plane leaves late at night but we had to checkout by 12:00pm. They can hold your bags for free.
There is a bar on the 1st floor.

25/07/10 | Link | Rating: 5.0
62. Crystal K.
While trying to check in around 3pm, the guy at the front desk was rude and acted like he was doing me a favor. Last time I check, he was BEHIND the counter, that's his job. So 3pm is the check in time but he didn't have any rooms available and told me to leave my suitcase and they'll call me. I was tired from a 6 hour flight, the last thing I wanted to do was wander aimlessly around the city. Thankfully its NYC so there was plenty for me to do. Around 6pm, I still didn't receive a phone call so I went back to the hotel to see what was going on. I tried calling but no one answered. The same guy said my room had been ready for an hour but never did I receive a phone call or missed call. Instead, he blamed my phone reception. Hello? That's what voicemail's for.

On top of that, I was paying $400+ a night since there was something going on while I was in town. Seriously, avoid this place.... There's a million hotels in NYC, there's no reason why you should stay here.

03/11/11 | Link | Rating: 1.0
63. Anne H.
It's sad when the only avenue for getting a wrong righted is by going to social media, but after having no success, with three of us attempting to sort a problem out, and none of us succeeding.  I am also writing to NY Newspapers and consumer advocates, all because Hilton Garden Inn 35th Street has gouged us for a nights stay at their hotel that we attempted to cancel.
Long story short, we booked 2 nights in August, we attempted to change it to one night, we have a severely handicapped daughter and could only get away for one night for a wedding.  Hilton says that we have "a contract" that cannot be changed - can you believe this?  We stayed one night and they still took 2 nights from our credit card anyway.
We've tried to get it rectified, but NO ONE in their organization will sort this out.  They have offered a one night voucher, which is not what we want.  We can't afford to throw money away (husband doesn't have a job) and with the way they have treated us, we would never stay in their hotel again anyway.
So, if you make a reservation, or in their words, a contract, be careful folks.

29/08/13 | Link | Rating: 1.0
64. Renee M.
This is the best location, right next to Macy's, and walking distance to everything. The rooms are super small, but clean. Each room has a mini fridge and microwave. Breakfast down stairs is good, but not cheap. The "bar" is pretty lame.

I prefer this location to the 26th st one.

25/01/12 | Link | Rating: 3.0
65. Michelle S.
I've stayed here a couple times and for the  location, it's the best hotel for me.  I appreciate this hotel and actually look for it specifically when booking in NY.  I was a little bothered that someone said they'd call when my room was ready (got there really early) but when I came back for check-in, not a soul called and my room seemed to have been ready, uhh, what was the purpose of taking my number and telling me you'd call?!  Nonetheless, service here is nice, concierge (I think is was Tom) was wonderful everytime we needed something.  I do appreciate they hold your bags all day, such a plus!  Price is decent and the rooms and view (had a 24th floor room) are just wonderful.  I'm staying here again.

15/03/12 | Link | Rating: 4.0
66. Michael F.
Nice hotel but elevators totally suck!
If the elevators weren't so small and slow then the hotel would have gotten a 4star...Believe it or not I am actually still waiting to get on one....My wife and son had to jump on one before me.  Wait time about 28 minutes. What a joke!

31/12/11 | Link | Rating: 3.0
67. Sophie C.
Stayed here to celebrate my mom's bday. Ryan took great care of us!!! He treated us like rock stars. Rooms are small but clean. Try to stay on upper floors; the location means lots of horn honking in the morning. Location is w/ in walking distance of Times Square and Broadway. Parking is in a lot on the next block -- a short walk but matters when unloading. Price was reasonabl for location. We would stay here again.

27/07/13 | Link | Rating: 4.0
68. MJ A.
Whenever I am in town for business or vacation, i always stay at this HGI.  All HGI's are a really good value for the price, and I have never had an issue with the rooms or service.  

This particular HGI is amazing for two main reasons.  

First, it has an amazing location in terms of the public transportation.  Penn station is 1 block away, making the commute from JFK on the LIRR about 13 dollars and 35 minutes.  This trumps any cab or subway ride.  For this reason, it is incredibly easy to get to any point in the city, or head off to Long Island.  

Second, the price for a stay in Manhattan is--for the most part--reasonable.  I had a last minute change in plans recently, anticipated coming back into Manhattan early, and the hotel was able to give me a room for 159.  Not bad considering i stayed in a smut hotel earlier that week in Brooklyn for 119.  

Highly recommended-- just stay away from the pretentious youth sometimes working the front desk.

08/04/11 | Link | Rating: 5.0
69. Edith T.
The hotel itself was good but the conceirge service of Hilton Gdn Inn, City Experts, led us astray in three areas: 1) Jersey Boys tickets at August WilsonTheater, tickets were not ready for pick up despite advance booking and follow up the day before. What a sinking feeling seeing all others pick up their tickets while your on a cell phone calling conceirge. 2) City Sightseeing 4th of july fireworks cruise, no queue management of lines, people pushing and cutting in lines, sitting outside for over an hour in the hot sun. Boat itself, dirty, dirty restrooms, too loud music blasting, and long lines for hot dogs. 3) All day city tour....the group was left out in the rain at Little Italy with the bus door closed, dropped off at the top of the rock with no tickets....had to wait an extra two hours past tour ending time to see the observation deck.

Tried to remedy with the hotel and Hilton honors....over a week has passed with no results. One would expect that the conceirge service would not fail and if they did to make good....apparently Hilton Gdn Inn views us as dixie cup customers. Use them once and throw them away. The hotel is the prime and city experts is the sub....the prime should answer for their subs.

16/07/13 | Link | Rating: 2.0
70. Chip R.
By far my best hotel experience in NYC, I'd give them 4.5 stars if possible. From beginning to end, a very good experience and I will likely be using this property again in the future.

First they had a great rate for Midtown West area of the city, near Herald Square, even more so with a AAA rate. They are positioned well on W 35th between 5th/6th Ave, so you can get most anywhere easily. They were so close to Penn Station I walked in after I arrived by Amtrak around 820p, I encountered no problem. Upon arriving I found a nice new facade and a very clean new facility awaited me. The staff were very positive and efficient, and check in was non-eventful, in a good way. The lobby is good size with two distinct separate sitting areas, a small bar, and small store. We were also treated to coffee/juice available in the a.m. and lemonade/cookies in the afternoon to evening. I read that some people had problems with slow elevators and waiting for long extended times...I did not have that but once the whole four days there. At that time, it was Saturday a.m. during checkout, room cleaning, and one elevator was down for service so I can see the delay that one time (and it was a long one, but definitely was not the norm during the whole stay at all).

The room itself was nice as far as NYC hotels go with in a fair price range, some say small but I think it is not bad sized for the room range in this city. I had a corner city view room (above 10th floor is city view, I was 21st) and it was clean, nicely decorated and perfect for a one man visit to the Big Apple. Mini fridge, microwave, and in room coffee maker were provided. Adequate size bathroom with walk in shower with glass door (no tub combo), very clean. Good sized business desk and of course the now almost prerequisite flat screen TV.

The ground floor offers a breakfast but a charge applies, how much depending on if you go with continental vs. full breakfast, at The Great American Grill (apparently only open to people staying at the hotel for b'fast only). I had the full breakfast a couple of mornings, great omelets made to order, you can make waffles, have eggs/bacon/sausage or if you just want to go the muffins, danish, breads only you can. It was very good but a bit on the costly side for full breakfast as you would expect at a hotel (around 18 bucks for me). But it was good.

Bottom line: I had a great stay here, and as I said before, will most likely be back at some point. I enjoyed the hotel and the location relative to other places. Thumbs up definitely.

31/05/12 | Link | Rating: 4.0
71. ClassicGirl Z.
This is a good hotel for the price. The rooms are clean and a decent amount of space. It was clean and quite - the two most important things. Had a crappy view directly next to an office. I bet those people have seen some nakedness before from their desks! Pull the blinds!

In a good neighborhood - lots of good eats near. Many Irish bars. And close to 35th which has everything.

The only 2 things I didn't like were minor ;
The toilet flushed fine but it always was a 2 flush try. There seemed to be some weird backup. And the main draw back was no doorman - hence no one grabbing cabs for you. Might not sound like much but when you are running off to meetings, it helps to save 10 min when someone else can get you a cab. Also didnt help that it was snowing and high winds.

Bottom line: you will like it but your on your own.

23/03/13 | Link | Rating: 4.0
72. Jaire Q.
We stayed at this hotel Labor Day Weekend 2011 and had a very nice stay. The hotel was very clean and comfortable. The staff was very nice and helpful. I thought the room was a little small, but it was definitely a good size for NY standards. It is close to everything! We went shopping at Macy's and even walked to Grand Central Station and the public library. The D train is right at the corner and if you walk to 42nd you can catch any train you want. This hotel offers free wi-fi, if you can't find your password just ask the front desk.

One thing I learned is that they lock the doors after midnight and if you don't happen to have your key, you are pretty much SOL (so out of luck). Liked this hotel and would recommend it if you want a central location in NYC. It's a little pricey but for the location it is definitely worth it.

15/09/11 | Link | Rating: 5.0
73. Mike M.
What an amazing experience!  This hotel really knows what customers want and expect.  First off, the hotel itself is in an ideal location next to the subway and right in the heart of midtown Manhattan.  It is very clean and the staff are all wonderful and very helpful.  Every request that I made was granted, and they even had chocolates sent up to me and my wife as I had informed them that it was our anniversary.  I highly recommend this hotel to anyone staying in New York and will definitely return in the future.

27/08/13 | Link | Rating: 5.0
74. Kerri M.
AMAZING HOTEL!!!!
(fabulous location, A+ for  cleanliness, professional staff)

I made a solo trip to New York & stayed in the HGI on West 35th street; Fri-Sun.  Although early check-in isn't guaranteed,  I was lucky enough to  check in at 11:30am rather than 3pm. (bonus!)

My room was on the 28th floor.  I had a PERFECT (this is definitely an understatement) view of the Empire State Building, Macy's, as well as city buildings. (I requested a high floor, free of charge).  

Staff was exceptionally pleasant,  accommodating  & even humorous.  At one point, I called Guest Services for extra towels & a friendly gentleman was at my door within 2 minutes.

**Also, past a certain time in the evening, security is present outside the building & you can only enter HGI with a Room Key swipe (same for the elevators after 8pm).  I definitely felt protected.

Room - The room was spotless. The bed itself made me almost NOT want to leave my room. (hands down, the most comfortable pillows  I have ever laid my head on - you practically melt in them)  I was actually expecting a much smaller room size (it's NY), but it was spacious & manageable.

Bathroom - pretty (yes, I just called a bathroom pretty), hot water,  glass shower with high pressured shower head (I'm picky) & a nice treat of Neutrogena products on the counter.

Location- Believe it when I say, EVERYTHING was practically walking distance & minutes away.  I swear I walked everywhere the majority of my trip. Midtown is just a wonderful area to stay in! Macy's, Manhattan Mall, & several cute boutiques were all within a few block radius. There were a number of pubs/restaurants on my street, but no distracting noises or folly, even during late hours.  In addition, I was blocks from Bryant Park, Times Sq, MSG, & Penn Station.

Overall, I cannot put into words how satisfied I was with this hotel!!  Check out was a breeze. I even took advantage of the luggage hold option.  I was told my luggage would be held until 11pm that night. This was very convenient due to the fact that I wasn't leaving New York until later in the evening.

I would recommend Hilton Garden Inn (W 35th street) to anyone that was curious where to stay for a reasonable price.  Obviously prices will vary with season, but you're paying for the VIEW & location as well. (reminder- NY isn't cheap- so $250/night was practical)

I had a WONDERFUL time in New York City during my vacation & knowing I had a lovely hotel room to come back to whenever I wanted, made my stay that much more enjoyable. Thankyou!

07/08/13 | Link | Rating: 5.0
75. Danielle F.
Spent 4 days here and I have to bring in some Facebook language.....

I'm a fan!

It was clean, spacious.  The staff were friendly and well-trained.  The cleaning lady was not trying to push into the room at 9am.  They put me on a high floor like I requested and even handed me a goody bag of waters and treats whenI checked in with my Hilton Gold status.

The metro line is literally just outside the door, a major station where you can catch several different lines.  Convenient and cute shopping down the street at Uniqlo.

Starbucks, Duane Read and a McDonalds are nearby in case you need a quick drink.

Empty fridge in the room to keep waters and snacks cold.  

Dude.  A gem in the city.

11/09/12 | Link | Rating: 4.0
76. Marissa M.
Great location.  Small but comfortable & clean rooms. And free cookies!

The location is pretty good and Times Square was still walking distance in my book.  The big Macy's is like a block away and the staff was friendly.

I would stay here again for the right price.

20/02/12 | Link | Rating: 3.0
77. Diana N.
Great place to stay if you ever decide to visit New York City and stay within the Manhattan area. Luckily for me, a friend treated a friend and me out to this place. Sweet! It was a few streets south of Central Park, midway between uptown and downtown area of Manhattan Island, so it had a great location.

First of all, it was a great hotel with a SMALL GYM on the Lower Level (there were only a few ellipticals, a few treadmills, and a few weights. My friend tried a couple of mornings to go and work out but the machines would all be taken (and she even woke up around 5-6am!).

The reception area is great. Every morning, they would offer COMPLIMENTARY TEA/COFFEE. Sometime in the late afternoon/evening, they would offer COMPLIMENTARY ICED WATER WITH LEMNO AND SNACKS (i.e. cookies or candy). For the water and snacks, you would have to be quick or lucky with that because once they're out, they're out.

Our view was great. We were able to see the Empire State Building from our room window. :)

As for their CONTINENTAL BREAKFAST, it took place in their reception area called THE GREAT AMERICAN GRILL (which you would have to purchase - quite pricey - I remember it being around $12-$13 per person?). Even though it was buffet style, each person is entitled to only one omelette per breakfast. For the omelette, you were able to choose what you would like to have in it and a personal chef would cook it for you nice and fresh. I usually got vegetarian omelettes (red bell peppers, onions, mushrooms, and spinach). Their omelettes are amazing! And what's even more amazing? Their sausages!!! OMG! Their sausages are so fatty but sooooo delicious. Other items available at the continental breakfast were cereals, all kinds of breads with butter and a wide variety of jam, french toast with syrup, fruits and cottage cheese, small breakfast pastries, oatmeal, bacon, potatoes, quiche, and all kinds of juices.

The service is also great. Check out is 12pm everyday but if you're planning on leaving sometime in the afternoon, you're able to have them hold your luggage for that (they have a special room for that); they even have a safe room for important items such as laptops, tablets, etc.

And if you're in need of stamps to mail postcards, you can buy them up front as well. They are also happy to be sending the postcards for you so you don't have to make a stop at the post office.

Would love to stay at this place again someday!!!

24/04/12 | Link | Rating: 4.0
78. Dave K.
Good location and clean/nice rooms. Small, but its NYC. Drawbacks: elevators are slow. Cleaning staff ties them up  doing their work and be prepared to wait a long time. Try to get a low floor so you can use the stairs. 4.5 stars if the elevators took less time.

29/08/14 | Link | Rating: 3.0
79. Rich R.
Had an excellent stay at this great property. I am already a fan of the HGI brand, this is a super hotel in a great location.

Friendly and helpful staff. Views of the Empire State Building were amazing. Subway station right in front of the hotel. Short walk or subway ride to everything.

Parking is across the street and is billed by the hotel.

12/07/11 | Link | Rating: 5.0
80. Cyndy K.
Cyndy's Bottom Line:  Great location and clean!

Friendly staff, good service.
Slow elevator.

26/05/13 | Link | Rating: 3.0
81. Steven W.
Better than Average Hotel in NYC

--Friendly and attentive front desk
--CLEAN, LARGE rooms (by NYC standards)
--Convenient location for getting anywhere in the city
--Good Value for the amenities

I'm really starting to be a fan of the Hilton group

04/08/12 | Link | Rating: 4.0
82. Ida G.
I only needed to be in New York on my own for one night, which happened to be Easter Sunday, and in terms of location and value, $99 for a Hilton right by the subway, Macy's, and Penn Station really couldn't be beat.

I was hoping for a morning check-in, but they didn't have a clean room available until around 2, which was mildly inconvenient but nothing to complain about. Checking in and out were both very quick and uncomplicated.

The room was supposed to have city views, which technically it did, but mostly overlooked the water towers of the building across the street. It was a little more impressive by night, and at least we weren't directly in front of an office building.

My king bed was comfortable, but I'll happily sleep on anything, so don't take my word for it.

The bathroom was shiny and new, but I disliked how you had to lean all the way into the shower to turn on the water, and there was no way to achieve this without getting blasted with cold water. The Neutrogena toiletries were a nice touch.

I appreciated having a microwave and empty mini-fridge in the room, but spoiled-by-Keurig idiot that I am, I could not figure out the coffee maker. Luckily, there's complimentary coffee and tea in the lobby each morning that you can dispense into a to-go up, and I can tell you the coffee was pretty damn good.

My biggest complaint would be the minuscule closet, which wasn't even two feet wide and had an ironing board and luggage rack. I had just enough room for my coat and a change of clothes. Since I was just staying for one night, I didn't have any luggage, but I don't even know where in that small room I would have put my suitcase, or where a second person would have hung their clothes even for one night.

In all, I felt like this room met my basic needs, but I would only come back for a very short stay on my own.

04/04/13 | Link | Rating: 3.0
83. Beth R.
Automatic four stars for having Jelly Bellys in the lobby.  Free ones.  Just turn the crank and scoop up your bean booty from the old fashioned gumball machine.  I noticed a slight disproportion of cinnamon ones, but seriously, I will not complain. Again: free Jelly Bellys.  

Otherwise, this was a pretty comfortable home base for a weekend in the city.  The shower was above average for pressure, the staff were very service-oriented, and the location was perfect for our ped-adventures (pedestrian adventures, Daniel-san).  My only complaint is that the three elevators are small and there is no explanation of how to get them moving once inside.  Word to the wise: it needs a key card inserted for each floor you want it stopping on.    

When we visit again (soon! soon!) we will consider this hotel again.  Assuming I didn't leave a bad impression with my Jelly Belly greed...

31/03/12 | Link | Rating: 4.0
84. Ada C.
Stayed here for just a night, but loved every moment of it. We arrived and went to check-in, and were helped immediately by the friendly staff at the front desk. The check-in process was very quick and then we were off to our room. The room that we had (two double beds for $179 a night) wasn't incredible roomy, but they had the MOST COMFORTABLE beds I have ever slept on. We had already spent two full sleep-deprived days in NY, and the moment my friends started to unpack and such, they passed out on the beds. The rooms were clean and seemed to keep noise out very well.

Incredibly convenient location since the 34th and Herald station is 5 steps away which provides you with almost any subway line that you would need. You don't even need to take the subway to stay entertained, though, since there are tons of stores (H&M, Uniqlo, Forever 21, Gap, etc) right down the next block, Koreatown is just a 5 minute walk away, and Time Square is also a short distance walk.

Would definitely consider staying here again!

23/06/12 | Link | Rating: 4.0
85. David R.
I am really starting to like this chain.  Both the facilities and service are well done here.

Our first room smelled of mildew, so we returned immediately to the front desk.  The evening manager was absolutely gracious, saying "I'm so sorry about that.  Thank you for letting me know."  Of course they assigned us a new room, equivalent to the previous one.  I interacted with several other hotel staff over the long weekend, from front desk to security to concierge, and all were warm and eminently helpful.  Big thumbs up for service at this HGI.

I don't usually care much about the hotel-room view when I travel, but it's hard not to notice the Empire State Building right outside one's window.  I would never choose a hotel for a factor like that, but it's a pretty nice touch.

Everything is clean and well maintained, but sometimes it's the little things that pushes a hotel over the line from merely serviceable to satisfying.  For example, real glasses instead of plastic cups and real hangars instead of those annoying ones with that anti-theft ball-and-socket system.  Some other details worth knowing:

+  Comfortable bed and linens
+  Plenty of outlets, including three-prongers, not hidden behind furniture
+  Mini-fridge
+  Microwave
+  Free wi-fi which connects using nothing but your last name and room number
+  A high shower head.  As a tall-ish person, I hate finding hotel shower heads which are mounted so low on the wall that I have to duck under them.  This one was nice and high.
+  Not only were there cookies at the front desk, on the first night there was lemon-limeade, and the entire weekend, there was a Jelly Belly dispenser!  My wife is a huge fan of JBs...consequently, so am I.
+  34th Street/Herald Square MTA station is mere steps from the front door--lines B/D/F/M/N/Q/R

+/-  The window opens a few inches, which is great for fresh air...and also because the room has a tendency to retain moisture.  There is no exhaust fan in the bathroom, and after only the first shower of our stay, it seemed rather too damp.

-  On the second and third nights, the fitted sheet kept coming disengaged on my two corners of the bed
-  For some reason, on the second day, the housekeeper turned down the air in our room from 72 to 70 so that it was blowing cold when we came back into the hotel from the cold outdoors.  That was kind of harsh.  Leave our microclimate alone, please.
-  Several times, the elevators took f-o-r-e-v-e-r, causing long waits and cramped cars

27/03/12 | Link | Rating: 4.0
86. Pat C.
Great location. Terrific staff. Rooms are very nice, clean and great views of the city.  All the staff is very friendly and more than willing to please. We'll run. Kudos to staff and management.

24/09/14 | Link | Rating: 4.0
87. Dave W.
I stayed for one night and I have no complaints. I checked in a got my room number. As I arrived on my floor, I found the phone in the hallway was ringing. I'm like, what the heck? I'll answer! It was the front desk clerk telling me they'd transposed two numbers on my room and giving me the correct number. I was glad I answered!

The room was properly-Hilton-comfy and the internet worked just fine. All I needed. I'll be back!

16/09/12 | Link | Rating: 4.0
88. Ashley P.
Stayed in this hotel for several evenings over an expensive and busy New Years weekend in NYC.  Our lodging was "alright" as the 3-star review entails...

Having transferred to this hotel from another (as we were sort of hotel-hopping in an attempt to save money) my friends and I were looking for an early check-in.  We checked with the hotel to be sure this was possible and were assured it would be fine.  Arriving at the hotel at 1 pm, we were dismayed to find out that a room was not yet available.  Understanding that this was not wholly unexpected given the circumstances of the weekend, we were more than happy to leave our bags with an appointed hotel staff member and went on our merry way to kill some time.  In an unfortunate turn of events, it was raining/sleeting/snowy so we ended up at a local bar to pass the afternoon.  We departed the hotel with instructions that we would be called as soon as a room was available, with a quoted time within the next hour.  

After an hour and a half of sipping, chatting, and hiding from the cold outdoors, we called the hotel having not heard anything yet.  We were told. . . probably another hour.  As the time ticked by, we ended up having dinner out.  With still no call, and having grown tired of the pub we were shelling out money at, we decided to simply head back to the hotel and wait in the lobby.  On arriving to the main desk, they miraculously had a room available.  But wait, where was our call?  Yea, about that.  Happy at least to finally be able to settle in and shower before the evening's pre-planned events, we took our room keys and departed.  

The room itself was quite nice.  The space was very large for an NYC hotel (looking at the fire escape map it was clear we received one of the larger rooms on the floor).  Everything was clean, the sheets and bed sufficiently comfortable.  The microwave, mini fridge, and safe added a nice touch of convenience to our stay.  As another reviewer mentioned, the bathroom did not have a venting system, so the window that opened a couple inches was nice to have to remove the dampness that quickly accumulated in the room.  There was quick turn around for housekeeping which was great during our short trips out mid-day.

One downside?  The elevators are sooooo slow to arrive.  They travel quickly, but we'd always consider sending someone out in the am to get us an elevator from the room down... and checked our watches each time we needed one back up.  Painful.

Overall though, this hotel did the trick.  It is quite close in fact to Macy's, and a short walk to Madison Square Garden (the whole reason we were in the city).  The staff were very helpful in arranging payment on a credit card with a specific limit, were attentive to our needs for extra towels and such, and were very friendly.  I would consider staying here again if the price was right.

04/01/13 | Link | Rating: 3.0
89. Claude F.
basic kind of hotel with really nice staff.

15/10/14 | Link | Rating: 3.0
90. Ariel M.
Stayed here for two nights in mid September. Although we arrived early from a train in Boston we were not given early check-in which would've been nice but we did hang out in the lobby area and drinks lots of free fruit-flavored water.
While we waited, we asked the concierge lots of questions about which attractions to go to, sights to see, etc. and he was EXTREMELY helpful.

Our room appeared to be of typical NY-size and it was very clean. My favorite thing about this hotel is that it's completely non-smoking, something you can't always get and was a unexpected for NY.

We were only here a couple of nights but the service at the front desk was great, I didn't have any problems, and I would definitely stay here again. I booked with a discount through AAA.

05/11/12 | Link | Rating: 4.0
91. Yen A.
My wife and I traveled to New York to celebrate our one year wedding anniversary. We had done research for several weeks on determining what hotel we should stay at during our vacation. At first we wanted to stay right in the heart of Time Square, but reconsidered after reading several reviews on how noisy it can get in the middle of the night. We eventually narrowed our selection down to Hilton Garden Inn, not solely based on what other people had reviewed about the hotel, but also how close in proximity it was to Time Square.

The hotel was conveniently located right near the subway station (literally 20 feet from the stairs to the subway), restaurants and bars, and as mentioned earlier also to Time Square. The staff at this hotel were very friendly and despite having some construction in the lower lobby take place, the hotel was clean and very modern looking.

Our room located on the 31st floor (highest floor at the hotel), had a great view of the city with the Empire State Building to the left of us. The room you can tell was renovated so everything inside was very modern. We also noticed the windows were doubled paned preventing the inpatient cab drivers horn from trickling into your nest. Also, each floor has about only 7-8 rooms on each floor so you won't have to worry about the constant barrage people passing in and out of there rooms.

A refrigerator, flat screen TV, free Wi-Fi, and centralized air conditioning were all part of the amenities for the room. As a heads up however, the sheets are only replaced after the third day as the hotel is taking a more green approach from replacing the sheets on a daily basis. It didn't bother us since we knew would be the only ones sleeping on it for a consistent number of days.

The only real downside of this hotel in my opinion were the elevators. They are very SLOW moving. If you request to stay on the higher floors or happen to be placed there be prepared to make a lot of stops on your way up and down. At one point we had made 7 stops before making it down to the lobby. It was grueling.

Overall I would definitely would stay at this hotel again on our next New York trip (whenever that maybe).

28/08/13 | Link | Rating: 5.0
92. Paul H.
I usually only give 4 stars when I really like something, and well deserved for this wonderful hotel located just blocks from Times Square.  This time however I throw down a five star because of the delicious buffet served in the hotels restaurant.  Deliciously made to order omelets highlight the offerings that also included apple cinnamon pancakes, perfectly made red potatoes and a variety of cereal, yogurts and fresh fruit.  The kicker that differentiated this buffer from any I've been to before was the pecan butter, I don't even like butter on my pancakes but it was so cool to see it that I had to try it.  What made the visit even better was we're given our breakfast free as part of a check in comp.  Most people come here for a good nights sleep to prepare for an active day exploring one of the worlds greatest cities, I'll be coming back for what has to be the best buffer breakfast ever.  #tastelikedelicious #yumyum

02/12/14 | Link | Rating: 5.0
93. Sandra M.
Where do I even begin with this review? Let me start by saying, that everything, was amazing! From start to finish. We got to NY around 615 in the morning, and unfortunately for us, they were sold out the night before. Since they were, we were unable to check in early as planned. However, they did offer to hold our bags for us. Let me just be the first to say, I was a little leery about this. However, after seeing how they handled it, I felt very comfortable. When we came back around 3 to check in, they were extremely quick and helpful. The luggage attendant especially. I just wish I could remember his name :-( When we got to our room, we were beyond thrilled and surprised. My husband and I were under the impression that we would be getting a city view, since that was what we had reserved. But when my husband looked out the window and saw the Empire State Building, we realized that they had upgraded us to the beautiful ESB view...for free! Normally, this room would have been an additional $75 a night. It was offered to us during the reservation process, but we thought the price was a little high and decided to pass. I wish I could describe how much we appreciated being given that room and view. Not to mention the mini fridge and microwave that we weren't supposed to have, as it wasn't included in the room we had originally made our reservation for. Everything in the room was extremely clean and well functioning. Housekeeping staff was very friendly and helpful. I swear, this is a rarity for me, but I honestly cannot think of one issue that we had during our stay if I wanted to...which is impressive! I think after this visit we will be booking all of our future stays in NY at the Hilton Garden Inn :-) Thank you for making my husband and I's 2nd anniversary such a memorable one!

What a great place. They made our anniversary trip absolutely perfect!

07/09/13 | Link | Rating: 5.0
94. Maureen W.
Hence, my NY reviews from March will commence.

The hotel that I didn't really want to stay at.  But I did, begrudgingly.  And it wasn't that bad!  My friend called it "a nice midwestern hotel."  The one good thing about the HGI, is they are all the same, where ever you go. Clean, comfortable, serviceable.

My queen room was rather small, but I'm use to that in NYC.  It had a comfy bed, a small flat screen, small desk and an ok bathroom.  You know me, I have to have good water pressure and a place to put my toiletries or else I'm going to be a cranky sumbitch.  This one was fine.  

The location really can't be beat.  Right across from Macys and walking distance to Penn Station so you can get pretty much anywhere in the city.  Walk to Central park if you are adventurous.  Go around the corner to the Empire State Building.  It's all good.

There are also decent restaurants around and three, yes THREE, Irish pubs within a one block radius.  So you can get your drink on and then stumble home.  Lucky for you, this HGI actually has a little bar where you can get a beer or glass of wine and take it up and dial up a "movie." *ahem*

Enjoy your stay!

24/04/13 | Link | Rating: 3.0
95. Sarah D.
This hotel was great. right where we wanted to be in a safe area.
It was my birthday and my husband told them. They treated us especially well.
Next time we go to NY we will be staying here FOR SURE!

The price we paid and for what we got it was a great value and thats why i say its two dollar signs. in another area in the world i would give it three dollar signs but it was a great deal for what we got and where we were.

19/09/13 | Link | Rating: 5.0
96. Joel S.
This hotel might deserve 4 stars based on comfort, accessibility, staff, location, and service but I'm giving it 3 stars for several reasons: there was always at least one elevator that was not in service, my card key never worked right even after I brought it to the attention of the front desk and the concierge was not very willing to assist you with information. Would I stay here again?? In a heartbeat. This place was near the subway, so you could go almost anywhere and you were in walking distance to time square.

21/08/14 | Link | Rating: 3.0
97. Solace C.
One of the best hotels in NYC if you are on a budget. When  I travel to NYC, this is the first on my list, if it's available. This last time I was here, I celebrated my anniversary with my heartie. The location is in the heart of the city. Its close to the subways, big name store fronts. The rates are a bargain for what you get. You dont get short change here. The concierge here is on point. Never, do they ever get short or stiff with you. They are courteous from the entire duration of your stay. Whatever you need, they will do there best to accommodate your needs. You need more towels? no problem! Need more toiletries no problem! My room was first on the fifth floor, I asked for the highest floor possible.... Did they scoff?! Nope. No problem. I have a major OCD and phobias of hotels in the past, but not here. They are squeaky clean. You always here the horror stories of some hotel chains never launder their cover sheets right? here its crispy clean. My sheets have hospital corners! I just cant stress enough how cleanthis place is. I can sight see out my window. I had a beautiful view of the Empire State building. I felt like I was a celebrity here without breaking bank. I suggest to go and book your stay via like Travelocity etc for great bargains. The best place to stay in the city that never sleeps...Stop and see for yourself!

30/03/14 | Link | Rating: 5.0
98. Lyn P.
I stayed here with my sister and nephew for a few days. It was their first time in NY and the first comment I got out of them was "This room is really small."  I told them for NY standards it was actually fine. LOL.

Pros: great location near Herald Square and super close access to both 34th Street and Penn station subways, better than average breakfast (free with your Diamond/Gold coupons), super helpful staff and concierge.

Cons: Slowest elevators ever. Smoking area in front of the hotel was a bit off putting for a non-smoker like myself. No coin laundry, a standard in HGIs.

Overall, we had a good experience and I would consider staying here again. I booked with HHonors points so it was really reasonable points-wise. I usually stay at the Hilton near Rockefeller Center but it was an extra 10000 points a night. Glad to know that this HGI is now an option for me when in NY.

29/04/13 | Link | Rating: 4.0
99. Anjali A.
Pillows are lumpy. Check in was fast. Good location. Not in Times Square but not far either. Fast elevators.

Water was not draining in the bathtub after the first person took shower.  Called the front desk, they said someone will be there soon.  Soon turned to 30 minutes with no one showing up.  Called the front desk and said we needed to leave asap - could they send someone "soon".  She checked and called back and said there was no one in the maintenance and she could offer us breakfast instead.  Well, we wanted to take shower before checking out.  NYC has plenty of places for breakfast and we had a breakfast meeting scheduled.  Imagine, reaching for a breakfast meeting after eating breakfast and without shower!!  We politely declined.  Few minutes later they called and said the manager of maintenance would be coming up soon.  Ok!  Meanwhile, someone in the group was trying their hand to open the drain.  By the time manager came up, the water was draining.  

They should upgrade their pillows, for sure.

22/09/14 | Link | Rating: 4.0
100. Sabrina D.
I really loved my stay at this Hilton. A friend and I spent the weekend here and the staff was incredibly friendly, everyone from those at the front desk to the housekeeping staff was so kind. The hotel itself was also very clean and I suppose because it is a non-smoking hotel it smelled nice too. My friend and I were totally comfortable and felt "at home" during our stay. The location is nice if you're into shopping and tourist attractions in Manhattan. There are restaurants and bars that share the street with the hotel and there are always cabs right outside, it's also only a few steps from the subway. We were on one of the highest floors so I had no issue with street noise. I have zero complaints and would totally stay here again if I needed a room in the Midtown area.

28/07/14 | Link | Rating: 5.0
101. J D.
I really like this hotel, having stayed here multiple times.  It's clean, new, and in a great location.  The staff is responsive.  It's not too far from Times Square, about a 15 minute walk.  The subway is just a few feet from the entrance, so that's also convenient.  

If you like clothes shopping, you're right next to Herald Square, Macy's, and tons of other mainstream clothes shops like H&M.  It's also right in the middle of the garment district.

Sometimes I wish there were more in-room dining options, but that's the only real complaint.  You can take a quick walk around the corner to a great deli to get most anything you need 24 hours a day, and with the hotel being in Koreatown there's several good restaurants next door.

New York City is always noisy at night, so you'll hear sirens, garbage pickup, and other sounds at night.  But, compared to other hotels, this one isn't too bad.

06/04/14 | Link | Rating: 4.0
102. Miwako S.
I am glad that I finally found a perfect hotel for me in NYC. The location is convenient for me as it is close to Penn Station and sits right at a subway station. The room was comparable to a four star hotel in NY with a microwave, a coffee maker and a fridge. The staff was very nice and friendly. The room charge is reasonable. I recommend this hotel to those who travel to NY for business or pleasure.

21/11/14 | Link | Rating: 5.0
103. Crisgel A.
Stayed at this hotel for 7 days during my first trip to NY and overall had a great experience.

Location is a big plus! Close to practically everything: subway, restaurants, drugstores, bars, Macy*s, Herald Square, a subway stop from Times Square, Empire State Building and the list goes on. Easily got to and from JFK using the Airtrain/LIRR from Penn Station. Oh, by the way there's a subway entrance right at the corner of the hotel so convenient!

Checkin was a breeze. Staff was very attentive and polite!

Rooms were clean and although it was a bit on the smaller side it was actually bigger than what I expected doing my research on other hotels. Comfy beds. Fridge/microwave was also a plus. Bathroom was well lit and good water pressure. We had a nice city view on the 29th floor:)

Skipped breakfast buffet throughout our stay since we were on the go, but did enjoy the free cookies, coffee, tea and other refreshments offered at the lobby. Elevators were on the slower side but I guess that's what all the refreshments were there for ha!

Would recommend this place for its location and although it's not the fanciest of hotels it certainly got the job done. Afterall, we weren't even in our room for majority of our stay! I'd def stay here again.

17/03/14 | Link | Rating: 4.0
104. Aldo D.
Excellent location with a very helpful staff.  Great breakfast in the morning and awesome views of the Empire State Building.  You really can't get a better Midtown location.  You can easily walk to Central Park or down to Chelsea.  Very comfortable and clean hotel.

10/01/15 | Link | Rating: 5.0
105. Liz L.
I stay at this hotel when I need to stay near a Herald Square...I come here for work-it's clean and relatively modern. I'm not crazy about the hotel staff but when I stay in NYC at this location I need somewhere to put my stuff and sleep at night.

The rooms are a bit small but I guess that shouldn't be surprising for NYC. There is plenty of shopping nearby as well as places to eat.

I've stayed here 3 times so I will be back.

08/08/14 | Link | Rating: 4.0
106. Samantha O.
SO SO TINY!!!! So tiny that the bedroom doesn't even have its own light, it depends solely on the bedside lamps. The bed looks right into the toilet, Beds smell funny and caused me a rash on the first day.

Staff is ok,not friendly, not helpful, but not rude either. Be careful with everything they charge you, as there are a lot of hidden extras involved.

Location is excellent! Very close to Times Square, Empire State Building, subway, Macy's, Victoria Secrets etc.

15/10/14 | Link | Rating: 3.0
107. CT N.
Stayed here on a 1-night business trip. The room is clean and looks newly-renovated. The view wasn't all there but maybe because I didn't choose that option. Great location, and would definitely recommend everyone to say here during your visit.

13/10/14 | Link | Rating: 4.0
108. Ann T.
Fairly inexpensive (room was $159), clean, safe hotel in a very central location. Short walk to Grand Central and Maison Kayser (great croissants!). Subway around the corner. Nothing fancy (comforter could be replaced and marks on some of the walls). Overall, good option at this price.

01/03/15 | Link | Rating: 4.0
109. Michele L.
Had a great 3 night stay at the Hilton Garden Inn on 35th. The hotel and room were exceptionally clean. Our room was on the 3rd floor but still had a great view of the Empire State Building. The staff at the front desk were always helpful. This was a great location. Macy's just across 6th Ave, Empire State Building just around the corner and Times Square a short walk away. Very pleased with our stay and would definitely stay here again!!

30/03/15 | Link | Rating: 5.0
110. Matthew L.
I really wanted to like this hotel, especially reading about the raving reviews on Yelp.  Granted, most of what other Yelpers reviewed were right, such as it being brand new, clean, and pretty spacious for NY standards.  The location is also perfect - right by Herald Square/Penn Station/Koreatown, so public transportion is nearby for out-of-towners, and there is plenty to do and eat in the area at all times of the day.

Anyhow, I stayed here this past Sunday night and the hotel must have been pretty booked that night because the lobby was crazy with all the people trying to check in and get up the elevators (which, are slow as was mentioned in previous reviews). I am a Hilton Honors Gold member, so I usually get perks like free breakfast & free upgrades.  I requested a high floor room, since there would be a lot of street noise from the lower ground floors.  Got the free breakfast but no high floor room (I stayed on the 10th floor) or upgrade.  As you might imagine, it was plenty noisy and I didn't sleep all that well (even with ear plugs jammed in).  So as a Hilton Honors Gold member, I was a little disappointed in that my room requests (e.g. high floor) were not honored, but what can you do?

This Hilton Garden Inn is one of the cheapest options in the city, especially on Sunday nights.  My nightly rate was $89 (before taxes), so I am fairly satisfied that the hotel did its job providing me a bed to sleep on (albeit not too well) at a reasonable price.  My recommendations for those of you who plan to stay here are to:
(1) Bring ear plugs because the front desk might not have them.  They almost ran out and suggested that I go to Duane Reade to buy them.  I would think that as a hotel in a busy, congested area...they should have more available for their lower-floor-staying patrons.  It'll be safer for you to bring your own.
(2) Ask for a high floor room (i.e. to minimize street noise).  Book your room earlier, to ensure that your request is honored.

Overall. this hotel gets a solid 3 star rating in my books, as it is an economical option that's conveniently located near public transportation, shopping, and eateries. I would have liked to give this hotel a 4 star rating, but the street noise was a bit problematic for me.

09/04/14 | Link | Rating: 3.0
111. James S.
This is a fairly new hotel near 35th & Avenue of Americas in Manhattan.  I needed a hotel near Penn Station (3 block walk) and the prices here were the lowest in the area.

The rooms and lobby are small but that is to be expected in New York.

I would say this is a fairly-priced hotel (with no real frills) in a great location in Manhattan.

19/06/14 | Link | Rating: 3.0
112. Vicki L.
I plan to stay here again! Great rate and in a fabulous location. A 2-minute walk to the Empire State Building and Macy's. The fitness center does that trick. For NYC, the rooms are new and spacious. Friendly staff.

01/03/15 | Link | Rating: 4.0
113. Jana S.
This is one of the better hotels I've stayed in NYC without breaking the bank! The rates I got were some of the lowest and the location of this hotel can't be beat!

The subway access is pretty much right in front of the door.
Herald Square is right there and Times Square is just a short walk away.

The room wasn't that big, but who needs a big room in NY anyway?  Everything is updated and new and the rooms are clean.  Keurig coffee maker in the room and Neutrogena bath products.

I didn't think this was a noisy hotel.  Not nearly as noisy as it gets around the Times Square area.  We were staying on the 12th floor and I only heard honking once or twice during our 3-night stay.  Anyone who travels regularly to New York knows to pack ear plugs just in case, right?

For the items you forgot, Duane Reed is also right across the street.  Also, lots of little coffee shops and delis that serve breakfast, if you don't want to spring for the hotel breakfast.

I would definitely recommend this hotel to anyone traveling to New York!

01/05/14 | Link | Rating: 5.0
114. Ana L.
I love this grand hotel. It is what NY is all about. You can feel the hustle and bustle from the moment you enter. The hotel is full of business travelers, conventioneers, wedding parties, sports fans and celebs. Upgrade to the concierge floor for cocktail hour and breakfast as it is good VIP treatment. The location is good for walking or short taxi to wonderful restaurants and nightlife. My favorite hotel for business or pleasure in NY.

09/04/15 | Link | Rating: 5.0
115. Angela H.
Our go to hotel in NYC because of its proximity to everything we need and want.  Pretty much smack dab in the middle of the city.  Super duper close to Macy's, Herald Square and Subway.  In our mirror in our room we could see the reflection of the Empire State building it's that close.  

Standard rooms-not huge not small but adequate for a  short stay in the city.  

Breakfast is decent and includes eggs made to order,
Fruit, cereal, pastries etc at $16.95 but of course is included if you are a Hhonors member of high standing! (Uh not me).

Will keep staying here as it works for us!

15/10/14 | Link | Rating: 4.0
116. Imran N.
3.5

Nice location, good friendly service, small and adequate rooms - no frills and high value. Not quite the Hilton standard you might be used to, but more in line with double tree standards.

09/09/14 | Link | Rating: 4.0
117. Di H.
This is the second time I'm staying at this hotel for my visit in NYC. The hotel it's fairly nondescript and the lobby isn't big at all, but I guess in NY, space is a premium.

The room is not too big but well equipped. The furnitures are new and look nice. The view is pretty good as well looking at various other buildings. The bathroom is nice as well. The shower is behind a full 1/2" enclosure and the entire room is well lit.

The best thing is their new mattress with adjustable firmness.I need the mattress to be extra firm for my back, and this is the only hotel I ever stayed in with a firm mattress.

Highly recommended hotel for anyone who needs to stay in mid town.

22/11/14 | Link | Rating: 4.0
118. M B.
I'm happy with my stay, especially considering the price point.  I normally stay in nicer hotels in the city but forgot to make a reservation this week and ended up staying here.  First off, my room is quiet.  It is also clean.  My only complaint would be there is a bedspread instead of a duvet...GROSS.  I'm not a huge fan of the location but I can see how it would be a good location for a tourist.  I do have a nice view from my room but I have been here, done that when it comes to NY and really don't care.  

For a tip, try some of the Korean BBQ nearby.  Just stay away from a lot of the other restaurants as this is not a great part of town in which to dine.  I feel bad when I see tourists checking out menus.

07/05/15 | Link | Rating: 5.0
119. Tony M.
This is the elevator decoration. They came right out of a bad dream.  The hallways are very thin, single file in case of emergency.  Check in at 11pm and the front desk did not know of anything that was open. So much for the city that does not sleep. Rooms are tight but no one is ever in NY because of the room size.

10/05/15 | Link | Rating: 3.0
120. Rho L.
On a positive note, the hotel's location is great. Right smack in the middle of everywhere you'd want to go on foot.

We had numerous rooms reserved well ahead of time and those had been confirmed. We had also made sire to request king beds instead of the double full. Oddly, upon check in, they couldn't find the reservations for a few of us, so they had to "make accommodations" yes like they were doing us a favor. We were finally given a room and of course, double full beds. This was the same issue with several of us. We called front desk who basically said nothing was available. They said they would check again and call us back.  As expected, no call back so we called to follow up. We spoke to the same girl who said she didnt call back because her upper wasnt around. If that were the case a courtesy FYI would have been appreciated. We had to request our guy talk to their guy and lo and behold a room had miraculously opened up.  Go figure.

So we finally moved to the a setup as originally confirmed. The room was fine and had the appropriate amenities. Unfortunately, the smell of urine emanated from the restroom walls. Not the toilet. Shower walls.

Other than location and the room being somewhat upkept, we were disappointed in this particular Hilton hotel.

21/12/14 | Link | Rating: 2.0
121. Brittany M.
The price isn't the cheapest but it was the best price we've found for a decent room in a good part of Manhattan, and only $20-$40 more than I've paid for rooms in Queens- Woodside and Long Island City.

The lobby is small-- concierge is to your right, front desk it out of sight around the posts to the left. Their system and Hotels.com system had not been in sync because we'd shortened our stay by one night with Hotels.com and the hotel system was not showing it. (Not a big deal, because we paid through Hotels.com )

Other Yelpers are saying the room is small. Yes, smaller than you'd get probably elsewhere in the US. Much to my happy surprise, rooms were larger than ones in other hotels in Queens that I'd mentioned. There is actually a desk, a dresser, a fridge and microwave area, and room on both sides of the bed. This is New York. This is a large room, believe it or not.

Room was nice and while they accommodated the part of my request for a hypo-allergenic room to get rid of feather/down pillows and bedding, the room so overwhelmingly smelled of harsh cleaning products that my allergies went sky-high and luckily I was able to take a ton of medicine plus open up the slightly open-able window there. (Was surprised a window opened on the 20th floor, but not enough for anyone to fit through, thankfully.)

Our room had a great view of the Empire State Building, but even on that floor, ambulances and extremely loud road noise could still be heard. No escaping that, but I'm sure it was better to stay in a higher room than lower. The walls were also super thin but honestly I haven't found a hotel room without that feature to date.

As for the neighborhood, it's perfectly fine, but I found myself limited by the food options in walking distance. It's right on top of Penn Station, but not the entrance you need to go to for Amtrak... that's about a 10 minute walk away.

I'd definitely stay here again.

13/01/15 | Link | Rating: 4.0
122. Ashley K.
The hotel is in a great location - close to shopping, subway stops and all that midtown west has to offer. The room was a normal hotel room size which was surprising since usually NYC rooms are on the small side. I also loved that the room had a mini fridge. The staff was friendly from start to finish and the room was modern and spotless. I would recommend this hotel to anyone looking for a centrally located, comfortable place to stay in NYC.

Side note - they have a room for baggage in case your schedule does not fit the check in / check out times perfectly. It was very easy to drop off my bags early in the day before my room was ready and pick them up at check in.

22/05/15 | Link | Rating: 5.0