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Hotel Chandler in New York, NY

Hotel Chandler in New York, NY

Specialties

Discover a secret gem of New York City hotels with a stay at Hotel Chandler. Housed in a classic 1905 Beaux-Arts building, this Midtown boutique hotel offers charming accommodations and upscale amenities just steps from the best of New York City. Enjoy the stately elegance of a historic hotel at Hotel Chandler.  Visit unforgettable NYC landmarks such as Madison Avenue, Fifth Avenue, the Empire State Building, Rockefeller Center, and more just minutes the hotel. See New York City by day and indulge in comforting amenities by night, including Frette bed linens, rainfall showerheads, Aveda bath products, complimentary wireless Internet access, fine dining, and a state-of-the-art fitness center.   Bringing a crowd? Group travel is simple with Hotel Chandler. The experienced staff can help accommodate every step of the travel planning process, from room blocks to theater tickets and more. Hotel Chandler is ideal for out-of-town guests attending area weddings, conferences, and more.  Immerse yourself in a taste of classic New York with a stay at Hotel Chandler.

History

Established in 2001.

Hotel Chandler is a member of Triumph Hotels, which also includes Iroquois New York, Washington Jefferson Hotel and Hotel Belleclaire. Triumph Hotels stands for personalized luxury and service at its best.

    Built in 1907, the newly remodeled Hotel Chandler brings the understated elegance of hotels from another era to the Murray Hill neighborhood of Manhattan.

    The building's limestone façade has been restored to its original splendor, boasting many spectacular architectural details of the Beaux Arts period. One can easily view the refurbished iron spiral staircase that leads up to an airy flight of 12 floors.

 

Company Info:

Rating: 4.10

Address: 12 East 31st Street, New York, NY, 10016

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    Comments (77):

    1. RO A.
    This is my favorite NYC hotel & I'm a frequent visitor to NYC! The rooms & bathrooms are clean w/newer European style fixtures. The rooms are small, its a typical NY sized room. Its conveniently located. Close to the Herald Sq. subway station.

    16/04/10 | Link | Rating: 5.0
    2. Jason S.
    My parents stayed here last weekend and LOVED it!  My wife and I stopped in for wine and snacks in my parents room and saw immediately what they were raving about.  The hotel had a very European feel and the beds and bathrooms and flat screen tv made you forget that you are in the middle of a steel jungle.  They turn down your bed every night and change your towels several times a day.  If you book in advance through hotel.com or that kind of site you can get a nice room for less than $275 per night.  A good deal for a place like this in NY.

    25/05/07 | Link | Rating: 4.0
    3. Julie H.
    After staying in a string of New York hotel rooms that ranged from "insufferable" to "god awful", Hotel Chandler (Bing) is a breath of fresh air.  Located in Murray Hill, it is quite easy to get uptown or downtown.  The staff could not be nicer.  The rates are reasonable.  The rooms are decent sized (by New York standards), with Aveda products in the shower and Frette robes hanging behind the bathroom door.  Nice.  I'll definitely be back.

    30/05/07 | Link | Rating: 5.0
    4. Susan L.
    Beautiful hotel rooms with all the trimmings--flat screen TV, work station, comfy beds, two full sized armoires, mint on the pillow, fantastic tiled shower.  Just imagine your ideal room compacted into a 10x10 square and you've got the Hotel Chandler.  Definitely a good option for visitors--just a few blocks from Penn Station.  The best deal we could find!

    20/06/07 | Link | Rating: 5.0
    5. Kirstin M.
    I went there at the worst possible time, while the hotel was still in the middle of renovations so no restaurant, bar or meeting rooms available. Still, I loved this hotel and will go back and for one main reason...the staff, from the reception people all the way to the manager in charge.  They are superb!  Super friendly, efficient and you feel like they have known you already from the first conversation.  The breakfast room they are using right now is a bit dark and a bit worn and the rooms are tiny in some cases, in others big enough but nothing impressive (I know because I switched from a room to a suite and they gave me a good deal since they had no meeting rooms and I needed one).  But This may seem funny to say but the toiletries are awesome--Aveda products-- and the rooms are very clean. When you are running around in NYC on business or for fun, you probably are not going to be spending loads of time in your room anyway. For the price you get an excellent value, the location is good and you are treated like royalty.  I highly recommend this place to anyone!

    26/10/11 | Link | Rating: 5.0
    6. shawn g.
    The lady and I spent a few hours here sleeping on a whirlwind trip to NY during a torrential downpour.  The desk staff were friendly and accommodating.  They provided some good recommendations, but surprisingly few Korean places considering they are in the middle of Koreatown.  It's just a few blocks from the 33rd St park ave local stop and generally good location.  The surrounding blocks are quite safe.  The room was 200 sq ft, which was about what I expected in a Manhattan hotel, and we got a good deal on the room.  I'd have been a bit annoyed if we paid what other reviewers here quoted.  Our room felt plenty clean, and I loved the all-tile bathroom with glass wall.  The shower design is off though, the water control should be on the opposite end of the shower.  As it stands now, you need to reach through to turn it on.  I'd stay here again for the price, but I'm also curious about the other boutique hotels nearby.

    15/03/10 | Link | Rating: 4.0
    7. J. Edward K.
    stayed here once
    it's really just a block away from Manhattan's "Koreatown"
    the room is realllllly small, felt cramped
    but the room was nice and clean... bed was very comfortable  
    the bathroom was very nice
    had one of those rainfall showerhead thing in an all glass enclosure shower

    my one concern about this hotel though... seemed like there was hardly any soundproofing ... i could hear everything in the hallway .. people walking by ... people talking way down the hallway etc.
    so makes you wonder.. if people can hear what's going on in the room ... hmmm

    01/01/09 | Link | Rating: 4.0
    8. Aaron S.
    Stayed here for two nights.  It was a busy week up here with few hotel options available.  I was pleasantly surprised.  It's a decent location.  Hotel room was very clean and well done.  I checked in early and expected not to have the room available... but instead was upgraded to a suite.  I can see some might comment the rooms being small, based on the size of the main part of the suite, but that is just part of the deal in NYC.

    I'd certainly stay here again for a trip to midtown.

    23/07/08 | Link | Rating: 4.0
    9. Q S.
    A little on the expensive side, but for New York, the prices are pretty standard with decent hotels.  Clean, contemporary and in a great location right next to Koreatown.  Although the standard guest rooms may be a little small, everything comes with quality.  The service, the furnishings and the amenities are all excellent.  Plus, my room has huge flat screen TV.  Housekeepers come around and hands you a card that has the next day's weather.  It doesn't get much better than that.

    Paking is available but cost around $35 a night.  There is also a bar that is connected to the hotel.  They have great lychee martinis and the bartendars are very friendly.  Drinks are a bit expensive, but nothing unusual for NYC.

    05/04/07 | Link | Rating: 4.0
    10. Krys G.
    I stayed in this hotel during summer 2006 on business and I was really pleased.  I've stayed all over the city on press tours mostly, but this place, as others have pointed out was clean, comfortable, modern and reasonable.

    The hands-down best feature though was the shower.  And I'm tellin' ya, if you have a good shower and a comfortable bed sans any kind of bedspread (duvet over comforter = ok, some kind of polyester bodily fluid receptacle = not ok) and I'm a happy girl.

    The shower takes up half the tiny bathroom (which is fine, I mean, what else am I doing in there?) and is one of those that is more like strong rain - the shower head positioned directly above you - and it was strong, hot and just fabulous.  I was 6 mos pregnant on that trip and just couldn't wait to get back to that shower after a long day of dragging me and all my baby weight around.

    Great staff, well priced.  A bit further downtown than ideal for Midtown meetings (and more on the East Side) but worth any kind of trek.

    23/08/07 | Link | Rating: 5.0
    11. Karen R.
    Fantasic location, great price, clean, comfortable.  Would definately go back.

    29/03/11 | Link | Rating: 5.0
    12. Robert J.
    I stayed at Hotel Chander in December 2009.  I would give Hotel Chandler three stars if I felt it were a bit cleaner of a place.  My main criticism was stems from the fact that the bathroom seemed to be somewhat poorly maintained.  The mildew on the grout was off-putting.  This was particularly problematic when the entire shower area was done with small tiles.  It was just more places for the mildew to grow.  My other main criticism of the hotel is that the room was very small.  There was no closet--only an armoire.  Admittedly, it was pretty much enough for my things, but I felt if I had a closet, I would have had more room to hang my long, wool coat.  I would have also felt more comfortable putting my shoes on a floor than inside the armoire, but it probably represents the best compromise/solution for a small room.  Even the elevators are tiny at Hotel Chandler.

    High points include location.  The location was conveniently close to my friends' apartments and attractions in Midtown and downtown.  As I used hotels.com , I was able to check in and check out with a minimum of hassle.  The service at the front desk was friendly.   My "Superior Room" (actually the base no-frills room) was nicely furnished.  The Frette linens were nice, but the bed was a bit soft, but comfortable.  I liked the rain shower head.  I didn't like the fact that reaching to turn on the water inevitably put me in the line of fire when the cold water first came out of the shower head.  It seems like a bit of a goofy design for one to have to reach through the line of fire to turn on the water, but I suppose one can't have everything.  There isn't a lot of counter space in the bathroom, leaving me to place my toiletries on the admittedly ample window ledge.  

    One more annoying thing.  I thought that the phones were unnecessarily complicated to use.  Generally, I used my cellphone, but on the few occasions that I needed to use the in-room phones, I had problems.  One of the cordless phones had what I assumed was a dead battery in the handset.  It was useless.  Room Service tried to call me for clarification of my breakfast order, which I had put outside my door the night before.  Awakened from my slumber, early in the morning, It took me a couple of tries to figure out what button to press to answer the damn phone IN THE DARK WITH BUTTONS THAT DON'T LIGHT UP, and I'm generally not inept at such things.  I had to turn the room lights on just to answer the phone.  Silly.  Just give me a regular phone with a cord.  Please don't make the phone so complicated.  Besides, I'm not going to use it much anyway.  I've got a cell phone for crying out loud.  Why make me figure out the phone for the one or two times that I'm going to need it?  Why spend all that money on a complicated pair of phones that most people aren't going to use anyway, because they're probably going to get a better deal using their cell phones?

    I would prefer to stay somewhere else if possible.  It's not terrible, but it could be cleaner.  Things in the room could have been better thought out/planned.  The problem for Hotel Chandler is that with similarly priced boutique/luxury hotels nearby like The Carlton carltonhotelny.com (with rooms offering a cleaner alternative, a place where I have stayed) and Hotel Roger Williams hotelrogerwilliams.com (a place I have considered staying), Hotel Chandler had better improve its game by at least cleaning the bathrooms better.  Perhaps, it was a mistake to do the bathroom with all tile.  Marble would seem like it would have been easier to maintain.

    07/01/10 | Link | Rating: 2.0
    13. stephanie h.
    i am pleased to be continually editing my review of this hotel, and continually upgrading my own evaluation.

    After a bit of a shaky start, I am happy to report that my issues with my room at the Hotel Chandler seem to have been resolved entirely, but I will share the story as it might be helpful to other guests.  

    We had checked in very late, and ended up in a noisy room across from the elevators and open stairwell.

    The staff made a sincere and expeditious effort to resolve the problem and we are now in a very pleasant room in a quiet corner of the hotel.

    The general manager even phoned me to make sure we were pleased with the changed accommodations! How nice is that?!

    The big piece of advice I have is this: be aware that there is construction going on in this hotel on the 12th floor and on the 4th floor.  You should avoid the floors directly below those floors and you should also avoid rooms directly across from the elevator as the staff uses them as well as the hotel guests -- so there is traffic at all hours..  

    That being said, I think it's pretty tough to beat the combination of location, quality, and value for the money.

    21/06/11 | Link | Rating: 4.0
    14. Misse D.
    I stayed here for one night on business.  I like boutique hotels but I am always a bit hesitant.  They can be fabulous or they can be terrible.  Luckily, the Hotel Chandler fell right down in the middle.

    The amenities were nice:  Aveda products, Frette linens, flat screen TV.  The room itself was good but not outstanding.  It was a little dark.  But the room and bathroom were clean so I didn't mind too much.

    The work-out room was a little lackluster.  It was fine for one night but I wouldn't want to stay here for an entire week.  I try to stay fit while on the road!

    I also ordered room service.  They forgot sugar with me tea.  It started me off on a grumpy foot but all is forgiven.

    16/10/08 | Link | Rating: 4.0
    15. Jesse R.
    I stayed here for a few days over the Thanksgiving holiday weekend with visiting family, and enjoyed a very nice stay.  All staff were extremely helpful, one example of which was a doorman running down to 5th Ave to  hail a taxi around the corner.  The rooms and corridors looked fresh and relatively modern, I think the hotel went under refurbishment a few years ago. The bathroom, though nicely stocked with Aveda products, seemed cramped.  We did not try out the breakfast buffet, which was quite expensive (~$20), especially when there were very reasonable breakfast spots within close proximity. I would definitely stay at the Chandler again! Great location, nice rooms and friendly staff.

    28/11/10 | Link | Rating: 4.0
    16. Britty H.
    We stayed here last weekend and were very pleased! The staff is so darn nice and the rooms are very cute and clean. Overall, I liked the feeling of the hotel and it felt like home as much as a hotel can feel like home. My only gripe with it, is that is was a pretty far walk to most places I wanted to go (Central Park, ect.). That's not exactly a huge deal for me though. I would definitely stay here again!

    30/09/11 | Link | Rating: 4.0
    17. Paul B.
    Closely situated to Fifth Ave, the subway, and the train, Hotel Chandler is a decently located place to stay in New York, if a little expensive and small for my tastes.

    Fortunately, my company put me up there for three nights. Unfortunately, the bill came out of my pocket, to be reimbursed, so that nine hundred dollars for three nights and a crappy breakfast is a definite ding against them.

    The room was small; on the border of cramped, but passable. Two people might have felt a little crowded. The in-room LCD TV was very nice, but they are still using an ancient, clunky cable system whose remote control takes seconds to respond to something as simple as a channel change. The shower arrangement is odd, in that it's impossible to turn on the shower without stepping into or reaching across the stream of water, which can be a shocker if the water is set hot or cold.

    But there is an abundance of hot water, on the upside. And the NY Times at the room's doorstep every morning is nice. The iPod hookup for the alarm clock was also a nice touch, at least for you iPod owners. The sheets were clean and turned down every night, as one would expect in a business-class hotel.

    Ah, but back to the hotel's breakfast. Maybe I caught it at the wrong time, but it was god-awfully slow, expensive, and not all that tasty. It wasn't bad food, but for almost eighteen dollars, I'd expect something a good cut above greasy spoon quality. I think it's only really there because hotels are expected to have some kind of breakfast option. The coffee was decent, though.

    On the upside again, the hotel's staff was nothing but quick, mindful, and courteous. I rarely had to open the door for myself, going in or out, even after midnight. And upon my first arrival, my luggage was quickly whisked into the hotel to safety... which had me in a panic for a short second, before I realized what happened.

    Would I stay here again? Frankly, I don't know. I'd have to price out other hotel options in the area. Because after this trip, I know there's some good scotch and deli food to be had... and if I'm paying for a place to lay my head and do little else, I don't want it to cut into my budget.

    02/05/08 | Link | Rating: 3.0
    18. wendy c.
    Stayed three nights for business.   Room was teeny teeny tiny, even for NYC standards.  You walk in, take one step and are at the bed.  But since it was just me, that was just fine.  Had free wireless access, comfortable bed, nice toiletries, flat screens, and good water pressure.  Liked also that the bathroom had shower doors instead of those disgusting curtains you see at other places sometimes.

    Only complaints - its in Murray Hill so not as many subway options, and room service ends quite early.  Having arrived in NY very late, would have liked a snack but kitchen was closed.

    Very reasonably priced for NY as well, would definitely stay here again.

    07/10/09 | Link | Rating: 4.0
    19. Matt R.
    Stayed here five nights on vacation.  Pros: very comfortable bed, 3-4 blocks from the subway (6, N, W, R), high quality linens, Aveda products in the bathroom, very heavy large cozy towels & robes, rainfall shower, tasteful decor, and no problems with service (asked for ice - got it within 2-3 minutes). Cons: rooms are very small (about 10x10), shower is awkward - you have to reach across the water to turn it on, not a large selection of TV stations, no soda machines.  Overall, a good stay. Would probably consider staying here again considering the price.

    17/08/09 | Link | Rating: 4.0
    20. Laura S.
    So we started out a little shaky, but it ended up fine....

    Check-in: We were there at 2, they were very adamant that we couldn't check in until 3. Fine, we leave, go eat and come back.

    Room #1: They tell us we are upgraded to the Junior suite... which was REALLY nice... but we walk in and it WREAKS of cigarette smoke and as if they tried to heavily cover it with cleaning supplies. Well, that was never going to fly with me...

    Room #2: A 10x10 box that was directly over the lobby, across from the stairs and elevator, and all you heard were the phone ringing down in the lobby (which was about 5 steps down), the elevator dinging, people yelling, etc...

    Finally my boyfriend goes down and politely tells them the situation (we aren't normally like this), and they see what they can do.

    Finally, 20 mins later, another room becomes available and this time it was a handicapped room, so there was more space altogether.
    The room was great but then the neighbor's shower next to us started making a tapping noise on the wall at 6:30am and didn't stop for about an hour. Nothing we could do about that one.

    All in all, the room was very nice, VERY comfy beds,  pretty good location- (although be advised that you are in Korean town), and very nice staff. If I am still giving it 4 stars after all that went down, they are def doing something right  :)

    16/03/09 | Link | Rating: 4.0
    21. D R E.
    Everything was perfect --  location, rooms, amenities -- but especially the staff including  but not limited to housekeeping, engineering, George and Nancy (front desk), Mark and Matt (bellman), and most of all Charlie (Chief Concierge).   They are all -- each and every one --  FABULOUS!!!!!

    15/04/13 | Link | Rating: 5.0
    22. Alanna D.
    My boyfriend and I are in the midst of a four-day stay here. Things started off a bit rocky, but did improve as our stay continued.

    While check-in was seamless, there was an immediate issue with the room -- the bedlinens were ripped. Both the fitted and flat sheets had gaping holes at the head of the bed, which I find totally unacceptable in a ~$400/night hotel room.

    We brought this to the attention of the woman at the front desk. Fresh sheets were delivered to our room (albeit a mismatched set) for us to put on ourselves. Again, for $400/night, I am a bit surprised to be changing my own sheets when the first set was flawed...

    There is also pink and black mold growing in the grout of the tile inside the shower... A good round of bleach would fix the problem, but no one seems to have bothered.

    Perhaps it is just the price that is skewing my view. However, I would expect far more from ANY hotel, let alone the Hotel Chandler.

    Service, aside from the sheets issue, has been lovely. The man at the front desk is charming, room service met expectations, and a 3am plumbing issue was promptly and politely addressed. This is why I am giving the hotel 2.5 stars and rounding up to 3.

    30/12/09 | Link | Rating: 3.0
    23. Fred P.
    Great location right in the heart of the City. The room was comfortable, clean and very nice.

    If I had one complaint, it would only be that the shower head didn't have a ton of pressure, but that is being very picky.

    Staff was pleasant and very attentive.

    Did not use room service or eat at the breakfast nook.

    30/03/11 | Link | Rating: 5.0
    24. Sam T.
    This hotel is unique.  It offers modern combined beautifully with historic charm.  I would agree with others in that the room is small but I tend to expect that in NYC. THe staff is professional and the room was clean.  The only downsides are that it is a little off the beaten path so walking to restaurants/points of interest is a little challenging, but the subway is not far.  In addition, the room seemed to be humid for some reason and so a comfortable temperature was a little difficult to maintain.

    Overall, I would stay here for the price which was quite reasonable for a weekend stay!

    12/05/12 | Link | Rating: 4.0
    25. Andrew N.
    My wife and I spent two nights at Hotel Chandler in April 2012. Everything was great, from the lobby and reception to the room and to the checkout process. Neighborhood is amazing, within two blocks: K-town with its 24/7 BBQ joints, Murray Hill with trendy bars, Herald Sq shopping, subway stations and much more. They had complimentary wireless internet and the signal was strong in our 7th floor room as well as in the lobby. The room was small, like in most hotels in Manhattan, but the bathroom was decent size with nice walk-in shower, but no tub. There was a safe, an iron with full size board, and mini fridge in the room. The A/C unit was somewhat loud but not too bad. The hotel staff was courteous and helpful, we had to ask them for somewhat unusual kind of assistance and they went the extra mile to help us. Next time I'm in NYC this hotel will be my first choice.

    15/04/12 | Link | Rating: 5.0
    26. Hazel R.
    Considering the location of the Hotel, this is a pretty good deal.

    I booked a trip with expedia for the Christmas holiday. I was not disappointed.

    The room we got was a double deluxe. It was a little small, but had everything we needed. Except a refrigerator, but if needed you could order one in your room (which I found out later).

    Like most hotels the minibar was insanely expensive, did not grab any goodies from there. Room service took a while, and my pasta was cold. Disappointing. My room service dinner totaled about $50 for one.

    The staff was EXCELLENT! Really helpful, and gave us very much needed information on restaurants and shows.

    The bar in the hotel, was great. Great for a quick drink and relaxation after running around in NYC.

    Overall good hotel for reasonable price, at a great location.

    02/01/11 | Link | Rating: 3.0
    27. Erik J.
    We went with the understanding that any reasonably priced hotel room in midtown is going to be small.  And our room was indeed small.  But what was lacking in room size was more than made up for by the outstanding service and excellent location.

    The hotel was a little off the beaten path, which was great since it limited the congestion getting to and from the hotel during the stay. But, it was still a short cab ride or healthy walk to most of the items on our itinerary.  Our family (including a 9-year-old and 12-year-old) had no problem walking to Times Square, Central Park and the shops of 5th Avenue from the hotel

    The best part was the service. From reception to bell to housekeeping, everyone was amazing friendly and attentive.  We never once felt either unsafe or a bother.  The room was clean and comfortable.

    The only thing I can think of that the hotel didn't have was a full-service concierge.  We didn't need one (had our trip planned out before we got there), but if you require a concierge, this might be an issue.

    03/01/11 | Link | Rating: 5.0
    28. Angie T.
    This hotel is one of the nicest hotels I've stayed at in NYC.  The staff is friendly and the room is clean and absolutely gorgeous.  The offer Free WiFi, an iPod dock, and Aveda amenities.

    08/09/10 | Link | Rating: 4.0
    29. Christie S.
    Everything you need in a Manhattan hotel and nothing you don't.

    What they offer: Free WiFi, an iPod dock, a safe, and a well stocked mini bar in room. Shower stall roomy enough for two ;). Very courteous staff. Tiny but adequate gym. Aveda amenities. Cute bar with a decent happy hour. Breakfast lounge. Great midtown location. Reasonable prices.

    What they don't offer: inexpensive breakfast (it's $18 per person and room service will cost at least $20). Go to Starbucks for breakfast and coffee instead.

    19/07/10 | Link | Rating: 4.0
    30. Cindy D.
    Booked 3 nights - Queen sized bed.
    1st night - got stuck with full size bed - Uncomfortable, small, and bad lighting.  Also, the fire alarm went off at 9 am!!!

    2nd and 3rd night - complained about the room and got upgraded to king deluxe room.  GREAT ROOM!!!!

    Overall - it's a great hotel for its location, service - but hopefully you get the right room.

    07/09/10 | Link | Rating: 3.0
    31. Jennette B.
    I requested a high room away from the elevator and that is what I got - 10th floor room 1023. Great Price and value.  The rooms are small - okay really small but it was just fine cause we were out and about all day and spent little time in the room.  We had everything we needed:
    Robe
    serious water pressure
    quiet
    bright and well lit yet dark with the blinds closed
    comfy bed
    great bedding fabric
    nice pillows and lots of them
    clean
    courteous service

    the only flaws were the shower kept backing up so standing in a pool of water was gross - Hotel Chandler Please Fix**  I won't dock any stars cause the price was so good and I think the drain just couldn't take so much water at once with the awesome pressure.  Maybe if they went to a water saving nozzle instead of the wonderful downpour nozzle it would fix the problem.
    but other than that it was awesome!

    17/05/09 | Link | Rating: 5.0
    32. Courtney T.
    I found a great deal on Expedia for this place, and decided to try it (celebrating a belated Valentine's weekend in the city).  I cannot tell you how pleased we were with Hotel Chandler!!

    Location:  So convenient.  My bf and I took the train in to Penn Station from Denville after work on Friday.  It was only a 10 min walk, from terminal to hotel, had no problems with my luggage on wheels.  From the hotel, we were easily able to walk to Flatiron/Gramercy and Union Square.  We even huffed to down to Chelsea and the Village.  Also, take advantage of the subways (access to B,D,N,Q,R and the 6 train downtown).

    Service:  Great.  Friendly staff at check-in, check-out, pleasant and helpful doorman and bellhop.  We asked for red wine glasses as soon as we checked in, and they were brought to our room in less than 5 minutes.  Only snafu (not their fault) was we realized on the first night that the shower wasn't draining properly, we told the front desk about it the next day, maintenance came immediately to fix it.  Problem solved.

    The room:  Its NYC, of course the room was small.  But it was so nice, clean, and tastefully decorated.  I loved how there was a window (which opened fully) in both the room and the bathroom.  Reason I'm saying this is because it was a little hard to control the heat in the room, so I had to open windows when I was blowdrying my hair and putting on makeup.  The bathroom was beautiful.  Nice tile work, huge shower, Aveda toiletries, robes on the back of the door.  The bed was comfortable.  A little too firm for my liking but my bf liked it.

    I would most definitely recommend this place to anyone who is looking for a little weekend getaway, I'd love to stay here again.

    28/02/11 | Link | Rating: 5.0
    33. Pedro C.
    This review is mainly about the bar.  I've been going there for years.  It was quite a popular place for the average after-work crowd: happy hour, small bites, good burgers.  No more.  The renovation, which took quite a while,  yielded a soulless, expensive place only saved by the regular bartender dutifully chatting with and pouring for the clientele.   The regulars are gone, the newbies leave after sticker shock, and the hotel management doesn't seem to care.  Shame to see a neighborhood joint in a non-neighborhood disappear and have some afterwork camaraderie go with it.

    13/11/12 | Link | Rating: 2.0
    34. Mandy L.
    We stayed here last summer and it was fabulous!

    The room was small but really comfortable with lux amenities provided by Aveda. Their service by all the staff was courteous and quick and it was a great deal to be able to stay so central within the city.

    It is like 5 blocks from MSG and Penn station.

    The bed was really comfortable with deluxe linens and not that scratchy crap some hotels call bedding. I loved this place and look forward to a return visit.

    14/01/09 | Link | Rating: 5.0
    35. Isa M.
    This is my last night at Hotel Chandler and I am going to miss it, so I thought I should write a review while still in bed here.

    Location: I had appointments all over the city, so this was a great starting point. Easily walkable to downtown or uptown, and near all forms of transportation.

    Noise: I had a street facing room, so there was some street noise, but nothing crazy. It was actually nice and comforting. As far as noise from other rooms, nada. Totally peaceful.

    Comfort: The bed is so comfy! As I said, I'm in it right now. And there are TONS of pillows with all manner of soft/firmness, so you'll definitely get one that suits you.

    Style: Small but totally cute and boutiquey. Hip little chairs, cool headboard, tiled bathroom. I felt cooler than I am. The room is also laid out in a very smart way, making the best use of the space.

    Cleanliness: No problems here. Besides the mess I made myself.

    Service: Really awesome! Wake up calls, the doormen open the doors for you and will hail you a cab, and most importantly, everyone was super pleasant. They were also super helpful when I needed to book extra nights and gave me a great deal.

    Amenities & Stuff : Aveda stuff, free wi-fi, flat screen TV, fridge available upon request, iPod dock. The heat was a little difficult to control, but I was able to crack the window a bit to make it the perfect temperature for me.

    All in all, I will definitely be back next time I need a hotel in the city. If you aren't super fancy but like things to be nice, comfy and modern, then this is the place for you, too.

    24/02/11 | Link | Rating: 5.0
    36. Charlene G.
    We selected Hotel Chandler for our trip to NYC over labor day weekend and I'm very glad we did.   We traveled w/ a friend and she also enjoyed the stay.  I'd called ahead and talked to someone at the front desk to request a room on a high floor and away from the elevator and when we arrived, we were taken care of.  Our room was on 12 and our friend was on 10.  Shortly after checking in, we got a call in our room.  It was the manager checking in to make sure we were happy w/ the location of our rooms.

    That personalized service was continued for our 4 day, 3 night stay.   We didn't eat or order drinks at the hotel, but every other staff person was very friendly and did a great  job.  We especially appreciated the guys at the front door who hailed cabs for us and provided directions several times.

    There was one unfortunate problem we experienced on our last night.  We had an issue w/ our AC on the last day- it stopped working in the AM and we let the front desk know as we left for the day.  When we returned in the afternoon, it was fixed and working again- with a chocolate left 'for our inconvenience'.  Unfortunately, though that wasn't the end of it.   When we got back after dinner that night it was not working - again.  To be fair, the front desk tried to give us a new room right then and there, but we were on our last night and didn't want to move our stuff. So, they reset it again and it started working.  But- not for long- at 1am, it stopped again.  We called downstairs and the front desk immediately send up another room key- right next door so we wouldn't have to move all our stuff.   But, that room had a problem too. There was a weird knocking noise in the wall which definitely wasn't helpful for sleep.  Called downstairs and we were switched to a suite- which was very nice, but would have been more enjoyable if we hadn't been sleep deprived.  

    Despite this bumpy night, we were both very impressed with the response and level of service we received.  All of the staff seemed sincere in their apologies and when I checked out, the manager came out to speak w/ me.  She took 25% off the price of the room for that last nigh.  I understand that problems happen from time to time in the service industry and how the staff handles it makes all the difference.  That's why we'll come back to Hotel Chandler the next time we visit NYC.

    24/09/12 | Link | Rating: 4.0
    37. Patrik D.
    Its a a nice hotel with a very boring lobby(same style as their other hotel Iroquois), the room are very nice and spacious.

    A big minus is the boring neighborhood, its most boring part of N.Y midtown, its not close to anything except excellent restaurant Keens and Empire state.

    If you choose this hotel at a reasonable price i quiet sure you will have a happy stay.

    04/10/11 | Link | Rating: 3.0
    38. Greg F.
    Queen size bed = two twin mattresses pushed together with a thin mattress cover.  Location, room size, decor are all excellent.   Bad mattress makes it all not worth it.

    30/10/13 | Link | Rating: 1.0
    39. David C.
    There are a lot of nice NYC hotels.  The hard part is finding a good deal.  

    I got an under $300 price and it feels okay for that rate.  $250 would have been better.  Some of the rack rates for basic rooms are $400 and up depending on when you go.  That would have been a disappointment.  

    It's well situated.  The bed was great.  The service was very, very good.  

    Bathroom made me feel like a giant.  I couldn't even towel off in there.  Elevators were slow.

    You could do a lot worse in NYC as long as you got a decent rate here.

    08/05/12 | Link | Rating: 4.0
    40. Alessandra L.
    What can I say? I'm just happy to be here. I love New York.

    15/12/12 | Link | Rating: 5.0
    41. Natalie Y.
    We stayed here in March of 2011 and really ended our stay.  We were on NYC for the half. Marathon on which happened to fall on St. Patrick's Day weekend.  After reading reviews of the hotel on tripadvisor, we went ahead and booked, but requested a room on an upper floor.   They did accommodate that request and noise was not an issue.

    The location was very convenient, while the is not a ton righ there, we had easy access to get downtown or uptown.  They also offered a complimentary happy hour since the bar was not open.  While is was in a guest room emptied of normal furniture, it was a little awkward.  But we met and spoke with several guests, and the complimentary wine was a nice offering.

    We got a discounted rate of 159/night for a king.  For the price, it was a GREAT deal!

    10/07/12 | Link | Rating: 4.0
    42. Ken R.
    Renovation update:  All public area of Hotel Chandler are currently under renovation (Summer 2011).  To pacify guests, they have complimentary morning breakfasts and evening wine & cheese receptions in the "new" Guest Suite located on the second floor. (see photo)

    On a different note, the hotel Internet portal is slow going....but free for guests.

    29/07/11 | Link | Rating: 4.0
    43. Sarah J.
    Got an awesome deal for a Labor Day stay at the Hotel Chandler. Would book again at normal price.

    Pros: Location could not have been better, close to great restaurants and the Empire State Building but on a quiet enough street that it didn't feel like we were in the middle of Midtown. Staff was (mostly) courteous and extremely helpful.

    Cons: Our AC kept breaking, they finally moved us to a different room (last night) but the woman who was working the desk when we came to pick up our keys was awful and rude. It was a little jarring considering how pleasant everyone else had been.

    05/09/12 | Link | Rating: 4.0
    44. Ksenja T.
    Great little hotel off of fifth avenue.

    The rooms are a bit smaller but very quaint, clean with a spacious bathroom.
    The shower was big, could definitely fit two people.
    The decor was also very nice with a beautiful headboard and nice pillows.

    What I liked most about this hotel was that it was like a peaceful oasis--never crowded or busy.

    I would definitely go back again.

    17/06/11 | Link | Rating: 4.0
    45. Sarah R.
    So, my wallet can't really support frivolous trips and 5 star hotels, but when priceline landed me a sweet deal for a 4 night stay in New York City at the Hotel Chandler.

    September of 2011 was my girlfriend's and my first visit ever to the Big Apple. The hotel was under construction so we didn't get to see what the actual lobby looked like. The hotel was offering free continental breakfast and wine & cheese in the evening for the inconvenience. I can't say I was bothered by any of the construction though. The location of the hotel was right in the middle of Korean town which was pretty cool. I'd say it was probably 3 to 4 blocks from the Empire state building

    Our room was tiny, but I heard that this was common for NYC. It was certainly a beautiful room. The blue leather headboard and even a king size bed? Cable flat screenTV? A gorgeous walk in shower and the decor was almost art deco.

    Our window did face another building so it wasn't easy for sun to get in. This caused a problem with getting up on time. We slept in pretty late each day even with our alarms set. We were on vacation so it was no biggie.

    All in all I had a great time at this hotel. Great location and was very clean and quiet.
    I may stay there again when I visit New York again.

    04/06/12 | Link | Rating: 5.0
    46. Shellie E.
    Beautiful hotel, great location, wonderful staff.  Not giving 5 stars because we had NO view, the room was really small, and not enough space for toiletries in bathroom.  But I would definitely stay here again, just because it was so clean and the staff was so nice.

    27/09/13 | Link | Rating: 4.0
    47. John H.
    I'll make this quick because I find that telling you my vacation details and how we came to find this hotel is irrelevant. Although I will tell you that we stayed for 3 nights and I would absolutely stay at this hotel again.

    Hotel Staff:
    Everyone we dealt were all terrific, kind and attentive. Bellmen were friendly and helpful, Front Desk, Housekeeping and Maintenance {had a toilet clog so we called Maint}.

    Hotel design and cleanliness:
    Nice, very clean boutique hotel with classic design and upscale furnishings. Lobby has a nice seating area towards the back of the lobby. Hotel bar is cute and close off from the lobby, which is nice. Keeps the lobby quite.

    My room:
    Was very clean (including the bathroom). The room was a bit on the small size but this is a Manhattan hotel so you should expect that. The bed was very comfortable and they do a turndown service at night. Nice touch. FREE WI-FI in the room was very nice also. The only reason I did not give them 5 stars is because the shower from the room upstairs was a bit louder than expected. The folks in the upstairs room at the time happened to like to shower late so I had to hear the noise.

    Location:
    Mid-town (Flatiron District), very close to the Empire State Building, 5th Avenue. Easy to get around by walking and or public transportation (trains, buses, taxes). -- Good, cozy restaurant close by called The Crooked Knife thecrookedknife.com

    03/01/13 | Link | Rating: 4.0
    48. Jillian F.
    Former New Yorkers back for a Visit
    Visit was in June for 6 nights

    Location was fantastic for us, easy walking to all of our favorites.  Easy access to the 6 train for the locations that were a bit further out.  The Hotel itself was modern, tastefully decorated, and clean!  The Hotel Staff was professional and very helpful with all aspects of our stay.

    We had one small issue with our room the 1st night and the whole thing was handled quickly and professionally.  We really could not have asked for better service from the entire staff (thank you Michel, George & Millie)  We would definitely stay with you again!

    Travelers Note: Remember to tip your Housecleaning staff...whatever is in your budget...we had fantastic ladies tidying up our room and making sure we always had fresh towels and amenities.  We made sure to leave her an obvious tip each day (I wrote "thank you" on a note pad and placed it on the bed)  You should all ready be in the habit of tipping when you come to this city...DON'T forget these people!

    15/06/13 | Link | Rating: 4.0
    49. j k.
    It's a good find; small boutique hotel, very clean, reasonably sized modern room in Manhattan. Service is prompt and attentative. Oh and did I mention that it is in a great location as well? ;) I will definitely consider staying here again when I'm in the city.

    Book well ahead of time to get a good deal here. Price can go up quite high depending on when you go I think.

    01/05/13 | Link | Rating: 4.0
    50. Mister O.
    Unremarkable property in an unremarkable location with minimal aesthetic appeal, but Jesus!  Their *people!"

    Everybody I dealt with at the Chandler must have worked in the hotel trade in Korea at some time, because they made the excellent treatment I've gotten in other New York hotels seem wrongheaded and derpish in comparison. For my stay to have been any better, they'd have needed to have stocked the minibar fridge with complimentary drunken lingerie models.

    Service, service, service.

    18/11/12 | Link | Rating: 5.0
    51. Cindy W.
    What a nice boutique place to stay in NYC.  A little off the beaten path but a great place if you are starving for some Korean food.  This is a great place to stay if you don't want to go in the trendy chains of your normal hotels.  The rooms are a little on the tight side but they are dressed to the 9's in décor, service and also product.  When we went (Summer of 2013) we were there for about 1.5 wks.  They made us feel like home and we were very happy with our stay.  Because the hotel is on the smaller side, catching the elevator can be a little tricky. Great location and service.  Will go back!

    03/12/13 | Link | Rating: 4.0
    52. Miklos P.
    I stayed at this hotel for two nights during a business trip to Manhattan. Pricey, this hotel may seem kind of quality on the outside, but there are a lot of problems on the inside.  First of all, it's in a pretty bleak neighborhood of Midtown Manhattan, called Murray Hill. There is nothing much around here except office buildings and a few coffee shops and restaurants here and there, but generally speaking a rather "soulless" neighborhood with not much life. There are many more lively and exciting neighborhoods in Manhattan to stay in much bigger rooms and for much less.

    The room I was staying in was tiny.  Kind of nicely appointed, but tiny. The work desk is tiny to work on, which for a biz traveller is a major pain. They loaded it with overpriced bottles of stuff, water, drinks, etc. they want you to buy at exorbitant prices. On the desk! I could barely put my laptop on it to check my email. And here we get to the Wi-Fi. Atrocious. Yes, it's free, but one has to log in every time you either let the laptop sleep or you leave the hotel with your iPhone and come back. This gets annoying very fast. Never had to really do this at any other hotel for a stupid internet connection. This is basic stuff.

    Being in midtown Manhattan the hotel is surrounded by loud industrial machine noises. For someone who is sensitive to that, like I am, this is pretty much a nightmare place to try to sleep.When I arrived I was put into a really noisy room on the 7th floor, even though at the time I made the reservation I made it clear I would like to be put into a quiet room away from any noise. Clearly no one is listening or they just don't care. Outside my window was a giant restaurant exhaust not only was it as loud as a jet engine but it spewed out nasty frying smells so I couldn't open my window to get some fresh air. Luckily I was able to get another room on the third floor which was less noisy but it still had some kind of a compressor or machine noise constantly humming and vibrating when it's dead quiet in the room.

    I don't know about other rooms, but in my bathroom I found the most idiotic shower design. Not a conventional shower, the large shower head is mounted directly above on the ceiling in a small cubicle. The knob to turn on the water was on the other side of the wall when stepping in through the glass door. So, there is no way to turn on the water unless standing directly underneath the shower head! I tried it every which way, squeezing myself into a corner next to the knob for example trying to stay dry, but when turning on the water you get a nice freezing cold spray of gallons of water coming down on you before it turns hot. Trying to control the temperature of the water is a nightmare as well. The knob is really sticky with just one little fine line between freezing cold and burning hot--and nothing in between--so one is struggling with trying to find a workable temperature. This is a deeply flawed stupid design. I guess what sets hotels apart is  attention to detail and comfort. The bathroom here and the noise level in general is a deal killer for me. I shall not return.

    22/02/14 | Link | Rating: 1.0
    53. C W.
    This was our first stay at Hotel Chandler -- we stayed for 3 nights while visiting our son who lives in NYC (but whose apt is too small to accommodate guests!!). We had such a GREAT experience that we will DEFINITELY stay here again!! I've already recommended it to other family members that frequent NYC!!! There were so MANY good "things" about it that I'm not even sure where to start...!

    First off, it's very conveniently located on E. 31st St between Madison & 5th Avenues -- only a few blocks from the 6 and N/R trains (one is northeast, one is southwest from hotel). And of course, you're close enough to walk to TONS of stuff -- like the Empire State bldg on 34th, Park Avenue, Madison Square Park (for a Shake Shack) etc... Right around the corner from the hotel there was a very good, reasonably priced Italian restaurant called Bella Napoli (I believe).

    Next "biggie" in my opinion is the SPACIOUS room -- by NYC standards!! We were extremely impressed! We stayed in what was considered a "Superior Queen". We had a desk & desk chair, two nightstands, a HUGE armoire with drawers and hangers, an additional more "comfy" chair as well as a large bathroom -- oh and a full length mirror cabinet thing that held an ironing board unit. AND we still had room to WALK around the bed etc!!!! No doors hitting the bed...which we HAVE had happen in previous NYC visits at other hotels!

    Other nice amenities include free WiFi (once again RARE in NYC), an outstanding hotel/local area information guide/booklet, easy to reach light switches and easily accessible outlets to be able to charge your cell phone (HOW many times have YOU had to stand on your HEAD to reach an outlet in a hotel room??!! Usually to reach one that's located BEHIND the table/nightstand and or to have NO outlets even available once they've plugged your lamps and clock in?!!), as well as chocolates on your pillow each night, robes in the bathroom, a rainfall shower head in a HUGE shower, and last but not least, the Hotel Chandler is VERY reasonably priced (again - for NYC)!!! You can't beat it in my opinion....

    The staff is exemplary -- they are very attentive without being intrusive and are extremely friendly. They actually seem to CARE if you have a pleasant stay! We were greeted quickly, allowed to check in early (our flight arrived around 1 p.m. so we got to the hotel prior to the "standard" 3 p.m. check in time), and after being in the room for a bit, got a call from the front desk to check if all was OK with the room. Later that night I called down to the front desk to see about obtaining a complimentary mini-frig -- the room had a stocked mini-bar, but I wanted to keep my own water/pop in our room and one of the hotel info cards (on the desk) had said that we could request a mini-frig if desired. They were extremely pleasant in responding to our request and within minutes we had a mini-frig installed in the corner of our room!! Another example of the outstanding service was when the "management" left a note in our room one night informing us that the housekeeping staff had gone ahead and reset our clocks since it was time to switch to Daylight Savings Time...which I thought was a nice "touch"...

    The lobby of the hotel is very comfortable and spacious with multiple little "sitting areas", a fireplace and is stocked with complimentary coffee and tea 24 hours a day which helped alot when we went walking around NYC in the early spring "chill"...

    The ONLY downside was the "view" from our room....which consisted of a fire escape and the building right next door (we were in room 729)! I'm guessing if we had requested a change, they probably would have accommodated us -- given how service friendly the hotel was -- but we weren't planning to spend much time in our room -- so we opted not to worry about it. Never know -- maybe our "room type" only has inside rooms or something too...?? Guess I'd just recommend that if a view is important to you, make sure to request one!

    Overall, I would HIGHLY recommend Hotel Chandler!!

    12/03/14 | Link | Rating: 5.0
    54. Mickey Z.
    Great pricing for good location and great staff. 40 for valet on 24 hour basis. Would stay here again.

    19/08/14 | Link | Rating: 4.0
    55. Josh A.
    My wife and I stayed here two nights earlier this year. We both though the staff was friendly and helpful. The rooms were tastefully decorated and clean. I think the only downside for some is that the rooms are on the smaller side.

    Would definitely recommend staying here.

    23/05/14 | Link | Rating: 5.0
    56. Melissa F.
    Ok, this is my first time in a "boutique hotel".  I personally don't like boutique hotels very much because I enjoy my accommodation to be more modern.  but hell, the hotel was free and as if I am going to complain about that in midtown New York.

    The service was some of the best I have had but, to be honest, the service at any 3+ star hotel, especially in NY is always top notch.  The service industry in NY is impeccable.

    The rooms are dark, but furnished very comfortably.  
    The bathrooms are the stunner of these rooms.  they have rainshower heads in a massive shower stall that will make you feel like it's made for a baby elephant.  
    The beautiful blue tiling in our room was NOTHING like how I want my home to ever look but extremely cool to stay a week in a hotel.

    I'm not sure how expensive the rooms are but I am fairly sure their reg price is pretty up there.

    I don't imagine this hotel getting "mixed reviews" as it is just a really nice place to stay and such a small hotel that you are going to get consistently good service from all the staff.

    07/02/13 | Link | Rating: 4.0
    57. Nicole T.
    Very nice and close to my office when I travel to NYC for work.  Front desk staff is nice and bathrooms are nice.

    21/07/14 | Link | Rating: 4.0
    58. C P.
    Great location for midtown/downtown . Staff is attentive, but somewhat forgetful. We asked for a recommendation for a restaurant and the concierge never called back to let us know where we were booked.  The rooms are small, but nice.  Very comfortable beds. Very quiet. Overall, this place is a pretty good value. I have stayed in numerous hotels in NYC and I would stay here again. Perfect for business travel.

    03/04/14 | Link | Rating: 4.0
    59. J C.
    I stayed at Hotel Chandler for 3 nights this past week and the entire stay was exemplary!  I was traveling with my 7 year old son and could not have chosen a better hotel.  The location was perfect for us -- a quiet street by NYC standards, but close to plenty of restaurants and the Empire State Building.  There is a Bread and Butter open 24 hours/day on the corner that has great breakfast selections and even a small grocery.  

    Our room was beautiful and very comfortable.  The turn down service each evening was also nice.

    I think the most outstanding feature of this hotel was its staff.  Every, and I mean every, person we came in contact with exerted effort to ensure our needs were met and we were comfortable.  They truly went above and beyond to ensure our stay was perfect.  I am recommending this hotel to anyone traveling to NYC and we will definitely stay here again when we return.  

    Fantastic hotel!!

    15/04/14 | Link | Rating: 5.0
    60. Ron L.
    My wife and I are former NYers who were back for a holiday visit with our family. I got a very good rate for a one-week stay on Hotels.com and, based on our experience, we would definitely stay here again.

    The Chandler is a small, boutique hotel, just off 5th Avenue. The location is wonderful, with Turtle Bay just a couple blocks away, and excellent shopping on 5th Avenue. It's a shot walk to Grand Central and the 6 train is just two blocks away.

    The room is a bit smallish, but very comfortable. I slept very soundly on their bed, which I thought was excellent. The room was spotless, and well appointed. As an example, the towels are thick and absorbent, and the linens soft. And I'd like to stress, clean!

    The Internet access was excellent. We had my computer, iPhone, iPad and my wife's iPhone and iPad all connected and we had excellent bandwidth. So-o important today! There were also plenty of outlets for charging our devices!

    If I had any complaint, it was a bit hard to get the room heated/cooled to the right temperature. We got here during a very cold stretch of weather and found that we actually had to use the AC rather than the heat to get the room comfortable.

    The only other comment would be that the room safe was too small for a 15" MacBook Pro, so we left it out during the day rather than putting it in the safe. We didn't experience a problem with any of our belongings during our stay, but it's always better to lock this stuff away if you can. For the record, a 13" computer would have fit just fine.

    The staff is very courteous and inviting and makes you feel like a guest from the minute you step into the lobby. This really is an excellent hotel, and I'd like to be a guest here in the future!

    26/11/13 | Link | Rating: 4.0
    61. Katie A.
    Hotel Chandler has gone through some major renovations - I have stayed before the upgrades and recently stayed again. I always find the staff to be very helpful and attentive - they know us now that we have stayed a few times. When I had a flight cancellation at the last minute, they were able to accommodate me for an extra night in the same room - even letting me stay at the same rate that I had for the previous nights. That was very kind!
    The hotel is small - boutique - but very clean with lots of great little restaurants within walking distance. I've read some of the reviews that seem to nit-pick details, but I have always had a good stay here even during times of construction.
    It seems to be best suited for those traveling alone or with one guest. The standard room has a comfortable bed, a sitting chair, and a desk area. The bathroom really can only accommodate one person at a time. The shower is large and the shower head is a little strangely positioned, but the water temp and pressure are fine. I also like the added touch of nice bath items like shampoo and conditioner, and a plush robe. The rooms also have umbrellas inside the armoire which I thought was a lovely gesture since it has rained twice during our visits. If you take it with you, you will need to purchase it.
    The hotel restaurant looks very lovely though I have never dined there. During the week, I have found that the hotel bar closes a bit early but that could be due to demand. We found a nice spot for a nightcap and some sweets right down the street.
    All in All, I would happily stay at Hotel Chandler during any visit to Manhattan!

    26/06/14 | Link | Rating: 4.0
    62. V W.
    Hotel Chandler is a great stay, located just off 31st and Madison. It's on a side street, so you don't get all the loud traffic noise. We stayed as part of a group. Rooms were clean, but small, and bathrooms were impressive. Perfect for our two night stay. Any longer you will need a larger room (we had a queen size room for two).  The bed was quite comfortable!
    Our first evening, while getting ready for dinner, the fire alarms went off. We were told it was a false alarm and to stay put. However, the elevators did not work and we ended up having to take the stairs, was a bit of an inconvenience especially for my 90 year old grandmother on the 8th floor.
    The restaurant for breakfast opens at 8. We arrived at 7:58 and told we had to wait as it was not open yet. Would likely go elsewhere for breakfast if it wasn't complimentary.  Coffee was too strong for my liking, but my husband enjoyed. We had the complimentary continental breakfast. There was about 5 waiters serving our table, we found to be a bit excessive.
    The doormen were always efficient and happy and ready to assist when needed. It made the visit exceptional.
    Concierge was helpful in setting up a hair appointment at the Magnolia Spa. I highly recommended that spa for any of your pampering needs.
    Overall, would return to HC in the future.

    22/09/14 | Link | Rating: 4.0
    63. Aimi W.
    Small but cozy boutique hotel that I got a good deal for on hotwire. I got to check in at 10am which is so nice since I was just on an overnight bus and desperately needed to wash up and rest. The rooms are definitely small but updated. I never understand why I would need a huge amount of empty space anyways. The staff are nice and not long after settling in the maitre'd called and asked if the room was alright. As for the location, it is one block away from koreatown, empire state building, and many shops so it was so convenient.

    Some negatives are no coffee machine and I couldn't seem to locate an ice machine. The bar also closed early on sunday (10pm). Still everything else about this hotel made up for it.

    04/09/13 | Link | Rating: 5.0
    64. Isa N.
    My husband and I stayed at the Chandler on the last week of May and we enjoyed our stay very much. The room was tiny but the comfy clean bed made up for the size of the room. The staff was great especially the really young doorman, (so sorry I don't remember his name), super attentive and always hustled to get us a cab from around the corner as they don't seem to drive across this street, he went above and beyond. We also requested a mini fridge and they were able to provide it which was really convenient.

    We would definitely stay hear again.

    P.S. Saw some ppl complain in the reviews about the rain shower not being placed in a good spot to access the faucets before getting wet but you can tilt it before entering to adjust the water temp without getting wet.

    20/07/14 | Link | Rating: 4.0
    65. Channon R.
    This hotel was awful! They didn't have my room ready when I got there which was well over time to check in. I had to wait over an hour to check in. Don't let the pictures fool you. The pictures look WAY nicer than actual rooms do. I have no clue how this hotel has such good reviews. They must all be from hotel. The rooms were stuffy and smaller than other rooms in NY hotel rooms that cost half the price. The mattress was hard as a rock. The showers are so small and if you are a girl who doesn't wash your hair everyday good luck not getting your hair soaked with the shower head at top of the shower. They wouldn't allow a late checkout, for 519.00 a night I expect much better rooms, bathrooms and service. I ended up changing hotel rooms I was annoyed with this hotel. Moved to the rooselvelt which I would reccomend  anyday over this hotel and it's half the price. Don't waste your $ here.

    27/09/14 | Link | Rating: 1.0
    66. Vanessa K.
    We booked Hotel Chander via a very affordable Expedia deal for about 8 nights.

    We had a deluxe queen sized room, which was a slight upgrade from what we had booked, which was nice. The room had complimentary wi-fi which did tend to drop out quite regularly, but it was nice to have it free of charge (part of the comp upgrade I believe). The staff were nice, really helpful and even printed off some attractions tickets we had emailed through.

    The room, whilst small, was clean, the bed really comfortable and the bathroom very modern. Absolutely loved the Aveda toiletries and the shower head. (No bath in bathroom).

    There's a nice little bar downstairs, and tea/coffee making facilities and places to sit.

    Really conveniently located in mid town, so easy walks to 5th Ave, Macy's, Empire State Building (although the journey up the Empire State was a nightmare - save yourself the hassle and go to Top of the Rock instead - the view's better and you don't line up for hours even with one of those stupid "fast track" passes that have you queuing forever anyway!).

    Any Aussies visiting hoping for a decent coffee - the Dunkin Donuts across the road does a very passable latte :)

    28/08/14 | Link | Rating: 4.0
    67. Andre W.
    Stayed in Hotel Chandler for 4 nights. Great location if you plan to go to downtown or midtown. Small and cozy. Yes, its kinda tight for space, but compared to other NYC hotels it's not bad! and the bathroom is fabulous! HUGE shower, and lovely little shampoos etc (not scummy ones that leave your hair dry!) A block from the Empire State and 3 handy metro stations - I'd definitely stay again! A truly boutique hotel.

    07/05/14 | Link | Rating: 4.0
    68. John W.
    This is a great boutique hotel. I travel to NY for business 4+ times a year and my wife found this hotel on-line.  This will be my new "go to".  It is centrally located on 31st so easy to get to midtown and downtown.  Close enough to catch a cab to great restaurants in Chelsea, Tribecca or Soho.

    The hotel was recently renovated so everything is clean and new. The rooms are typical NY size, but feel roomy. The bed was very comfortable. No Views!

    The staff could not have been more accommodating. Weekend rates were very competitive - look into the rates for a suite.

    28/07/14 | Link | Rating: 5.0
    69. Bob B.
    The location of Hotel Chandler is absolutely perfect.  Smack dab in the middle of Midtown.  My room was a tad on the small side, but I assume that is what should be expected in NYC.  My room was non-smoking, but had hints of cigarette smell. There was construction across the street that was super noisy, but I can't hold that against the Hotel Chandler.  Location! Location! Location!

    15/02/15 | Link | Rating: 4.0
    70. Audrey C.
    My sister and I stayed at Hotel Chandler for a couple nights during our recent trip to NYC. I randomly found the hotel on Hotels.com and was happy with the find. Good location. Friendly staff. Updated rooms. Nice public area space, with plenty of lounge seating. Our room was clean and decently sized. Although, we originally had reserved a Queen room, but were upgraded to a "larger" King room. It does make me wonder what our original room looked like. Our experience may not have been as good in a smaller room. But for two of us, it was just the right size.

    I wouldn't mind staying here again, although with last minute hotel price drops, I would probably have preferred staying elsewhere (i.e. Waldorf-Astoria) for a couple bucks more. But there's definitely an appeal to being in a boutique hotel.

    28/05/14 | Link | Rating: 4.0
    71. Miss Vanessa T.
    I really enjoyed my stay at this small but cute boutique hotel.  The staff were really friendly and the rooms offered everything we needed.

    The rooms are small but pretty much NY standard. The bed was comfortable, the decor was cute and the free coffee/tea in the lobby was definitely welcome after walking around during the winter snow storm.

    04/11/14 | Link | Rating: 4.0
    72. Matt W.
    Great shower and comfy room.  Will be back when i come to NY.

    12/03/15 | Link | Rating: 5.0
    73. Stephanie R.
    I recently stayed here between march 5 to 9th with my boyfriend . The room is fairly small but I guess that's the norm for New York hotel rooms. Although it was small it was very clean and the ac/heater unit in the room is not loud at all I've read in other reviews that it was loud and it wasn't . Anyways I was so impressed with there costumer service , everyday we were greeted with smiles and given great advice on were to eat and drink . When I go back to new York I will definitely stay here again!

    17/03/15 | Link | Rating: 5.0
    74. Liz H.
    My experience here was awesome! The room (Executive Suite) was beautiful and the customer service was impeccable. From the minute you walk in til the time you check out. The only reason I am taking off s star is because of the car garage that they do business with. The hotel provides you with valet parking for $40/day. While checking out the gentleman called the car garage to tell them to bring the car around to the hotel. He spent over 5 mins trying to reach someone ....he finally got someone and they told him it will take 15-20 mins. Though I felt like that was a long wait I tried to remain patient and take into consideration that this is NYC and there is a lot of traffic.

    ... 20 mins later no one comes to us to provide an update. I walk out of the waiting area and another young man who knew I've been waiting for a while decided to take initiative and ask the man at the front desk for an update. He told me that I have to wait another 20 mins!!! You have got to be kidding me?!?! At this point we are checked out, I'm tired, and all I want to do is go home. Now 45 mins later I still don't have my car.

    ... So guess what happens next? We ended up picking up our car at the garage. Valet service huh ?? I might as well had taken $40 and ripped it into pieces and threw it in the water.

    Advice to Hotel Chandler: drop this garage company and find a more reliable one. It's not good for YOUR business.

    Will I be back again? Yes... Will I use your valet service again? Not even if it was free.

    08/11/14 | Link | Rating: 4.0
    75. Alison C.
    Had a great stay at HC. Fuss-free, charming hotel with friendly attentive staff. Rooms are small, but well appointed. If you travel with a truckload of toiletries you will struggle for surface/storage space in the bathroom!
    Nice touches include Molton Brown toiletries in the bathrooms and tea/coffee in reception area.

    04/05/15 | Link | Rating: 4.0
    76. Erica J.
    This is a lovely small luxury hotel. A great place for business travelers or weekend visitors who want touches of a high-end experience (Frette robes, Molton Brown shower products) without the bustle of Midtown or snob factor of Meatpacking district. The rooms are well appointed and comfortable. Room service is a bit pricey, but the meal is well worth the price (had the Chicken Club). There is a lovely and cozy bar to the right of the lobby area that has a wide range of craft cocktails, wines and craft beers. Perfect place for a night cap. I will definitely return again!

    15/05/15 | Link | Rating: 5.0
    77. Genevieve R.
    I stayed here after have a bad experience with an Airbnb apartment while I was in NYC. I called in the middle of the night to check-in to the hotel and they were extremely accommodating to my situation. The place I was formerly residing in was extremely noisy, so they made sure to put me in a room that was high up and not facing the street. The rooms were beautiful and the turn down service every night was lovely (they even do the old school thing of leaving a chocolate on your pillow). The showers were also gorgeous and had a waterfall shower head, which made for an AMAZING shower every morning. Customer service overall was wonderful and they have complimentary coffee and tea downstairs 24/7. There's a great little bar across from the now Michelin star-rated restaurant, Juni in the hotel lobby as well. Great location, as there are many subways located just a few blocks away. Really central to a lot of things in NYC, including Penn Station.

    They also had a great discount rate on rooms while I was there and even applied it to the first night (which was not technically covered) for me. I would definitely stay here again. Just make sure to not stay in the smallest size room if you're more than 1 person. Otherwise, everything was great!

    17/04/15 | Link | Rating: 5.0