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Refinery Hotel in New York, NY

Refinery Hotel in New York, NY

Specialties

The Refinery, one of the best boutique Bryant Park hotels in NYC, stands in the heart of the Fashion District, just blocks from the park, the theater district, Times Square, and the Empire State Building.

There are 197 rooms, custom furnished, raw and luxurious all at once building upon its industrial past. All rooms come equipped with WiFi, i-Home docking stations, LCD HD TVs and full cable.

History

Established in 2013.

Refinery Hotel is the opulent reincarnation of the Colony Arcade Building. Constructed in 1912, neo-gothinc façade became the vision that welcomed the workday of the generation's milliners. The decorative early skyscraper model was designed by the prolific New York architect Frederick C. Zobol. Zobol created an inspired variant of the 19th-century "base-shaft-capital" design-in English, that means it had the proportions and aesthetics of a classical Greek Column. The spirit of the undoubtedly dapper and hat-wearing Winifred T. McDonald lives on. Refinery Hotel has carefully stripped, redefined and preserved the building's culture and industrial innards. Gothic arched entries and windows surrounded by sculptural quatrefoils, shields and eagles still greet the hustling neighborhood and the hotel's esteemed guests. Materials from original water tanks and inner fixtures have been reworked into ceilings and furniture and interiors are detailed with tools of the millinery.

 

Company Info:

Rating: 4.18

Address: 63 W 38th Street, New York, NY, 10018
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (67):

1. Andrew P.
Stayed at the refinery a few weekends ago. My initial impression of the place was positive...for a few hours..but soon was treated disrespectfully. Being that it is a new hotel, the staff wanted to make sure that everything is in order/decor isn't damaged. Completely understandable. But I think the staff took it to a whole other level being extremely anal about having a few friends in my room before we went out on the town. A friend could only come up to my room if I called down to the front desk and allowed it...which I appreciated/understood for safety reasons. Well the hotel front desk allowed me to have people up. Then 20 minutes into enjoying a nice evening with some friends, I was immediately bombarded by hotel security in which they began to treat me like a misfit as though I was somehow disrespecting them for having some people in my room (which they allowed!). The head of security was very rude to me and tried to look down on me as a trouble maker. If the hotel had such a problem w me having people in my room why did they allow it in the first place!?! The head of security tried to intimidate me with his threatening language and his big hotel security guard. I felt extremely uncomfortable and disrespected. This is not how you treat a guest. They told me to get my friends out in 10 minutes or they would have to ask me to leave the hotel. Never going back to this hotel. Overly priced, disrespectful staff (minus the doormen!), and boring vibe. Avoid this hotel at all costs!

06/07/13 | Link | Rating: 1.0
2. Ivy K.
awesome!!! i loved it! the service was awesome!!
but some of the wood was chipping from the ground

14/07/13 | Link | Rating: 5.0
3. Katherine F.
My friends and I recently stayed at the Refinery. We had an AMAZING time. The rooms are so clean and stylish. Additionally, they are so quiet. You do not hear any noises from the outside (and we had a street view). The staff is the best part of the hotel. Ronaldo at the front desk was so kind and made sure we had no concerns. Also, Basha made sure we knew how to get to certain destinations in the city. I highly recommend this hotel. It is a gem in the city. The other members of the staff were so sweet as well.

23/09/13 | Link | Rating: 5.0
4. Shelley K.
What a delight the Refinery Hotel was. As soon as we approached the front doors we were greeted with smiles and offers of help. This continued throughout check-in and even at the elevator doors. It was first class service, but a with a casual, low-key feel. We never felt it was being done for a tip or anything other than good customer service. The hotel was also very clean and beautifully decorated. We were pleased and surprised by the creative wall murals, the unusual lighting and even the lovely setting in the hall. And the rooms were very spacious! Especially for a New York hotel. After checking in, Hannah from front reception called up to be sure we were satisfied with the room. Which of course we were! The front desk was always willing to help us with anything, including finding a midnight cookie! I would definitely recommend this hotel. And I would stay there again in a New York minute!read less

16/05/14 | Link | Rating: 5.0
5. Vickie C.
This was a great fine. Have gone to this rooftop twice, brought friends second time they loved it. The atmosphere, music, service is so enjoyable. Beautiful cozy fireplace room, heated lamps in out door area overlooking Empire State Building! Bartenders Jeff & Chris great! Classy place!  definitely be back

02/12/13 | Link | Rating: 4.0
6. Maryn M.
This place is a great boutique hotel in mid-town.  The service is impeccable with literally everyone being gracious, helpful and friendly.  Albert who seems to be in charge is a gem and sets the pace in terms of top of the line, friendly customer care. The rooms are quirky and not perfect but in a "boutique" hotel way, not a way that indicates a lack of care or investment.  The beds are comfortable, the location is great, the atmosphere is perfect and you don't feel like you're in a cut and paste big box hotel.  On the downside (of which there are very few), there are very few drawers in the rooms and little counter space in the bathroom.  They graciously and immediately brought me additional hangers when I inquired about more drawers but more drawer space would have been a plus.  The food was good, the roof top bar fun and all-in-all, I will definitely be back.

12/02/14 | Link | Rating: 5.0
7. Avery M.
I am reviewing the hotel and not the nightclub. The hotel is top class accommodations at surprisingly affordable prices for New York. A relative paid for me and I was under the impression that I was sleeping at a Michelin rated hotel. The rooms are spacious and the decor gives a strong impression of a reused building akin to Chelsea Market. A memorable choice.

21/08/13 | Link | Rating: 5.0
8. Stefan S.
The staff is outstanding, great location, and the rooms are very comfortable. I've stayed in many NYC hotels and would highly recommend The Refinery. Try out the rooftop bar, it's got a amazing ambiance and is a nice way to unwind at the end of the day.

22/09/13 | Link | Rating: 5.0
9. Nora W.
friendly staff & service is fabulous at Refinery and food is amazing at Parker Quinn!!!

21/06/13 | Link | Rating: 5.0
10. Karla T.
We loved our stay here. Wonderful staff, very spacious rooms, and the toiletries were amazing! Their shampoo, conditioner, body lotion, and soap are from Le Labo, and have the best smell.  Refinery has a lot of things going for it and when we return to New York, we plan to stay here again. It is a bit pricy, but after you weight the quality of service, amenities, and location, it is worth the price. I think it is better than the top Luxury Hotel brands out there because they offer the same service, but a more intimate setting, privacy, and they make you feel like you are at home.  Additionally, the restaurant, Parker and Quinn, has great food and surprisingly, they have great prices. The one flaw, although to be honest we didn't really care, we just found it ODD; Our closet had no rod to hang up our clothes ... the front desk said they are working on that, since the hotel has only been opened for 2 months. Overall, you won't be disappointed.

06/08/13 | Link | Rating: 5.0
11. W S.
The Refinery totally impressed us.  The staff were super friendly and eager, and they actually seemed to like their jobs.  The public spaces were handsomely decorated and well maintained.  We splurged on an executive room, which was not even all that costly.  The room was spotless and gigantic by any standards let alone NYC standards.  The bathroom was also sprawling and well appointed with marble mosaics, brass fixtures, and high end toiletries.   The bed was extremely comfortable, causing my partner to complain about our pillows for days after we got back home.  I have read some comments suggesting that the rooftop bar, which is kind of clubby, was off limits to guests.  The opposite is true, we were encouraged to go and told that guests can cut the line.  Unfortunately we got busy and never made it up there. Finally, my partner left his coat in the closet when we checked out.  They found the coat and arranged to ship it to us for only $11!  I really cannot praise this hotel enough.

13/11/14 | Link | Rating: 5.0
12. Sara M.
It's hard to find a good hotel in NYC that isn't crazy expensive. This is a truly great hotel. Great service and concierge staff. Rooms are well sized (especially for NYC), very clean, with a great design. The hotel restaurant has amazing food and a great vibe which is a nice perk.

16/11/13 | Link | Rating: 5.0
13. Cathy G.
My husband & I just stayed here this past Saturday night.  After reading all reviews I made sure we had an interior room so it would be less noisy.  The staff were wonderful!!!  The rooms were narrow but comfortable.  The bathrooms are very small.  No hooks to hang wet towels or robes or shower caps.  The air conditioner was fine in the afternoon but by 5-6pm, I could definitely tell the AC was not up to par.  We put the air on 63 but temp said 74.  Had to call for the electrician to come up around midnight.  Never got cool enough for me again.  In the morning I took a shower but too hot in room to blow out hair or put on make-up. Had to get my hair blown out for $50.00 at Jean Pierre because we had a party to go to.

But again, the staff was amazing!!!!

30/09/13 | Link | Rating: 3.0
14. B R.
This could be a great hotel but right now it is only good.  The rooms are huge and quiet.  The staff is friendly but they need to work in device overall.   Our room was not cleaned without asking 2 out of 4 days.  Really?   A cart with minibar supplies was parked in our hallway all day.  The concierge had fair recommendations for dining but then either did not make us a reservation or one night she did do it but never told us or left a message and we only found our by asking her.  Had drinks in the lobby bar but were never offered a price list even though the adjacent restaurant has one.  Especially shocking when we were charged $38.00 for what is listed as a $22.00 drink.   It is all about the details.

06/04/14 | Link | Rating: 4.0
15. Lisa W.
Damm good hotel. 4.5 stars.. not open to long and a few little things to work out, and if done right , should be all 5 stars soon.
First off, the all staff is outstanding, great doormen.. will risk life and limb to hail a cab off of 6th Ave.
Fun bar just off the entrance, about 8 tall chairs at the bar and then some comfy chairs and sofa's at the front window.
the rooms are modern with the dark wood look, with hardwood floors, low beds and all marble bathroom, mine did not have a tub :(
House keeping was great and the room always made when I got back.
From the lobby there is a cut thru to the attached Parker and Quinn restaurant.
Room service comes from here, good food, but interesting how they deliver it. all the food is packed into individual plastic carry out containers and delivered on a tray in a large paper bag..... worked out great except for the breakfast toast... a little soggy.
Being a converted building , some noise from above, shower/walking in heels,
one downside was there is not ice on the floors, you have to call the service desk, then it is a small bucket that sweats on the wooden desk.
The frig is not wired to charge if you move anything , a good thing.
One downside to the room, is there is limited space to hang things and even less drawer space, When I stay somewhere for one than one day, I like to empty my suitcase.
I thought the midtown location was good, close to the touristy action, but not to close.
and a short taxi ride to Central Park or Soho.

So all in all a fun smaller hotel, great staff and for now , priced pretty good for midtown.

09/09/13 | Link | Rating: 4.0
16. Anni M.
I stayed here for 2 nights last week.  The concept of the hotel itself is different and interesting, albiet a bit too hipster-y for my taste and sometimes it felt like the designers were just trying to hard and the ambiance seems a bit forced.

Check in, along with anything else you might want to do at the front desk,  was unbelievably slow.

Rooms were a decent size (for NYC), and overall nice and modern.  The showers are massive, but I would have preferred having a bathrub.

Very friendly staff (especially the doormen), although the uniforms are terribly unflattering!

Room service was just so-so - pretty pricey but decent quality food.

I would stay here again if only for the location and room size, but I dont see anything that special about it otherwise.

21/10/13 | Link | Rating: 3.0
17. Nick S.
Just returned from NYC on 1/20 after staying three nights at the Refinery.  The hotel is at 38th and 6th.  Walking distance to Herald Square (shopping), the Empire State Building and Times Square.  It was a daddy/daughter getaway for my five year old and I.  We had an awesome trip.  We loved every minute of it.  The staff at the Refinery made it that much more memorable.  Great service, great staff. I really couldn't change anything. I'd definitely recommend this hotel. We will be back in May and will definitely consider the Refinery once again.

21/01/14 | Link | Rating: 4.0
18. Katy D.
Best Hotel in New York. Best Rooftop in New York - Best everything. Worth every penny!!!!

24/12/13 | Link | Rating: 5.0
19. Edward d.
This hotel is amazing!

What a great concept. Really! I have just started to stay here and my experience has been awesome.

I am a business man who travels all over the world and I have to add their staff are super friendly, hotel is impeccably clean, centrally located, awesome roof top bar and well what else can I say.

Just exquisite

Mr. Edward De Valle II
CEO
3A Worldwide/AMGW Agency

11/08/13 | Link | Rating: 5.0
20. Barrie O.
Fantastic service!  Starting with a glass of wine at check in....

I was visiting with my 9-year-old daughter, who is a big fan of Project Runway and saw the hotel when it was featured.

We wanted to go up to the roof deck one night but they would not let us because it was packed and she was underage. The staff went out of their way to organize a private tour for her the next day. Someone even offered to come to work early so they could take her up before the bar opened.

Also, she was interested in the pins that the staff wear and I asked if they were for sale. The woman at the front desk mumbled something and went to the back. She came back with a Refinery necklace for my daughter, who was thrilled beyond words.  

Everyone at the hotel went out of their way to help a little girl's dreams come true...

24/03/14 | Link | Rating: 5.0
21. Tammy K.
I stayed here for a short weekend Friday through Monday...I really love this hotel. Wood floors and a decent sized restroom. Perfect placement of mirrors and just enough space to stay for the weekend. The rooftop bar had a really nice view of the top of the Empire State Building. The hotel itself is sort of tucked away and not too noticeable from the street except for the window that says "Smile it will make people wonder where you been..." The hotel staff were friendly and extremely helpful when it came to answering my questions or concerns. If I come back I definitely want to stay here again. Thanks for a great experience!

31/01/14 | Link | Rating: 5.0
22. Adam D.
Fine place, staff is very friendly and helpful, which is always a relief for me as a southerner in New York City. Price is pretty typical for a luxury hotel in Manhattan, but the rooms are bigger than you typically find in the City. That's actually why we picked this place over other we've stayed at in Midtown (Eventi, etc). The rooftop bar is lovely, and October is the perfect time of year to enjoy it.
The lights in the room were a bit of a pain; it was hard to get a comfortable level of lighting, and the modern switches were not very useful. We settled for unplugging one of the lamps, which solved the issue.

The real surprise was Parker & Quinn. I'll post a separate review, but it's worth mentioning here. We ate there the first night because we were lazy from travelling, and had a great meal. The lamb tagliatelle was *fantastic*!  We went back the next night so my fiancee could get herself an order.

21/10/13 | Link | Rating: 4.0
23. Andy R.
I agree with the other comments. While the Refinery Hotel (the bar and rooftop) has potential, its overcome by delusions of grandeur. Given its odd location near the diamond district, and a clientele that's mostly single 40-somethings, you'll find yourself perplexed as the prickly bouncer asks if you're on the self proclaimed "exclusive" guest list (even at 5pm).  Furthermore, menu prices are somewhat shocking with Hoegarden beers costing close to $10 and cocktails approaching $20. It took my friend and I about 3 minutes to determine that this wasn't our type of place. We high tailed it out of there as soon as we saw the bottom of our glass.

I will say the inside lobby is very nice, reminiscent of the Ace Hotel. I also enjoyed the live jazz music.

Given the fact that it's only been open a few weeks, I'd consider giving it another shot. But, it'll need to get over its desire to be a swanky meatpacking hotspot and recognize that its just another bar in drab midtown.

12/07/13 | Link | Rating: 2.0
24. Eve A.
Give me your tired (after long day in the office) , your poor (overspending on standard hotel rooftop),
Your huddled masses yearning to breathe free,(after crowded scene at Ace or Nomad)
The wretched refuse of your teeming shore.(after waiting for snobby hostess of Le Bain say "guest list only!")
Send these, the homeless, tempest-tost to me,
I lift my lamp beside the golden door!"
That's refinery. Not too crowded (for now), solid business clientele and easy going ambiance this is the my go to after work fuel spot.

28/08/13 | Link | Rating: 4.0
25. Barry-carolynne B.
Can't get better in NYC. From bellmen to front desk staff, could'nt ask for more professional congenial service. Our dog was treated like a bill paying guest. The bellman were  insistent on telling us the best areas to take FIFO in the city . We felt like royalty from everyone.  Being in the service industry myself, these guys really know how to service their guests.You can see why Project Runway uses this groovy cool hotel. They are so kind & generous w/ all they provide in the rooms. Even hallways smell as good as the soaps in the rooms. Mmmm is all I remember of my stay

03/12/13 | Link | Rating: 5.0
26. Daniel M.
This is the quintessential douche bar except when you get to the top and expect it to be full of hotties it it full of Arab men . I honestly do not understand the point of going to this location. The service is poor and arrogant and the drinks sub par.

03/05/14 | Link | Rating: 1.0
27. Seammala S.
I stayed here for business and pretty much enjoyed my stay minus a few things. If you are requesting anything like an extra duvet or slippers, you may be waiting for a while or not getting it at all. When I received the duvet, it came without a cover and it had some stains on it. Otherwise, nice experience!

Pros:
Lobby space is nice
Rooftop space is nice and the cocktails are standard. Their is a great view of the empire state building at night.
Decor
Fairly new hotel, so everything is in great condition
Friendly service, great staff
Great Location for anyone commuting to garment district/mid town. Plenty of trains nearby
Restaurant decor and food is pretty good. FYI, I've only had breakfast there.
Next to a Pret A Manger

Cons:
No luggage rack
Rooms are small and not soundproof. You can hear your neighbors and people in the hallway
Rooms don't have nice views. I stayed in a king studio and asked the front desk for any rooms avail. w/ a view. I guess this has to do with the location and their building only having 12 floors.

18/11/13 | Link | Rating: 4.0
28. Roger L.
We have stayed in many hotels in NYC both big and small. I found this hotel on Hotel Tonight and we decided to give it a try. The location is great close to everything in midtown and quick walk to the subway. Check in was fast and easy with a beautiful lobby. The room was Great! The room was very big the beds were very comfortable. This is not a European sized room. The bathroom was full sized and everything was well kept. The room had a few full sized pieces of art on the wall that made it that much more interesting. It even had a full bar lol. The room earned all five stars but then when you go to the rooftop bar you could easily add a 6th star. It was outstanding, so much that most of the people there were from other hotels in the area. The Only problem we had ( I didn't because I'm a hard sleeper) was that it was noisy outside the hotel all night with trucks, so I'd recommend staying higher or toward the back for a quieter stay. You won't go wrong here, and if you have stayed at other places you will see what I'm talking about.

05/01/15 | Link | Rating: 5.0
29. Ben C.
I haven't stayed at the Refinery, but stopped in drinks/dinner in the lobby bar and had a great experience.

The Refinery has 3 F&B options to choose from - a lobby bar, Parker & Quinn which is a full-service restaurant/bar in the rear of the building, and a rooftop bar.  

The lobby bar is small but very charming.  They have live music from Tuesdays til Saturdays.  I stopped in here on my way home from work with a friend for drinks, and we ended up staying for dinner.  

We sat at the bar and had great service.  Our bartender was super-friendly and gave some great recommendations on the menu.  For food, we split one of their flatbreads as an appetizer, and I had a mushroom pasta dish which was delicious.  My friend had a steak which he also enjoyed.  Halfway through dinner, a jazz band began playing in the corner which was quite enjoyable.

After dinner we decided to check out the rooftop bar for drinks and had perhaps the best surprise of the evening.  So often these bars on the roofs of hotels in NYC aren't much more than a small service bar, overpriced and watered-down drinks in plastic cups, and maybe a plastic awning to shield you from the elements.  

This wasn't the case at all for the Refinery - they have a proper drinking establishment on their roof, with plenty of seating, a large bar with a good selection of beers and spirits, and food options to choose from as well.  

Overall I had a great experience and will definitely be back.

12/02/14 | Link | Rating: 5.0
30. Jordan Bennett S.
Checking in was great, they were very friendly. The suite had a few issues, it has two TVs but only one remote, if you only one to turn one on your kinda screwed, they will both come on and then only one will change channels. you need to walk up and turn on off manually. Another thing that kinds sucks is the lights, they only have 3 settings, all on, all off, all dim. you can't just have the night stand lights on to read you need to have the entire room on. Very inconvenient if you like to read in bed. The maids did a poor job if cleaning the room, the floors were dusty and the nightstand was very dirty. They only refreshed the bathroom supplies once the entire week.

I ended up leaving two nights early after getting into an argument with the man i was staying with in the hotel, i went to the front desk and asked for security to help me and come to the room with me because i didn't not feel face going alone, they both came up with me but as soon as i was in the room they left me and went back downstairs. leaving me alone with the man i was having the issue with. That is what made me decide to leave the hotel instead of getting another room by myself.  I asked for assistance and SECURITY and did not get it.

20/11/13 | Link | Rating: 1.0
31. John G.
Stayed one night at the Refinery and very much enjoyed our stay in a king room.  We did not have any problems so I don't have much of a review of the service, and I would say that's a great thing.  Everything worked in the room, we had gloriously hot water.  My main gripe is that they don't get NBCSN so I had to miss the Russia-USA hockey game.  Oh well.  Unfortunately, also, the room location we requested was not available and there were no reservations open at the rooftop bar, but we still had a great time.  I felt right at home with my beard at this place - very cool decor and everything smelled good and manly.

18/02/14 | Link | Rating: 4.0
32. Tom E.
Belated review, but I was here in February when the snow storm hit. It had been awhile since I was last in NYC so I was starting my search from scratch.

I have to say the Refinery is the best hotel I've stayed in by a country mile. The service from the moment I got out of the cab to being led to my hotel room was excellent. Not too pushy, but attentive.

The room was perfect for my needs. In fact I ended up doing a lot of the work in my hotel room because it was so nice. The bathroom was really well designed with a lot of attention such as a selection of excellent Le Labo products (which I appropriated when I checked out)

The bar next to the Lobby is cosy and well stocked - with some excellent and informed bar staff. My only gripe is that service can be sluggish when busy - but that is only to be expected.

The first night there, I was still in the grips of jetlag and got talking to a fellow englishman who advised me to go up to the roof terrace. What a gem of a place with a fantastic view of the Empire State Building you will ever see.

Overall I could not get enough of this place. I'll definitely be back to the Refinery hotel

08/03/14 | Link | Rating: 5.0
33. Chris C.
My partner and i took advantage of a Groupon for a stay at the recently opened Refinery hotel over the last weekend in July on a Friday and Saturday night.

The Refinery Hotel is an old millinery (hat making) factory right near Bryant Park and NYC's famous Fashion District. If you are a "Project Runway" fan, you'll know that it's this season's hotel for the contestants (which had nothing to do with our booking -- we booked before this season premiered) -- and no, we didn't see anyone from the show, but we did go to Mood and "meet" Swatch).

HOTEL

First a note about the name: The hotel's PR folks say "The name is a play on the words refinery and refined," but a refinery refines oil - what's that got to do with hats? Anyway, despite the stretch on the name, I kind of love this hotel!

In summary: Stylish but comfortable with a superbly welcoming and helpful staff. The location, just a block or two from Bryant Park, and just a few blocks from Penn Station is great, and easy walking to 42nd street and the theater district, or 5th avenue and Rockefeller center.

The checkin process was efficient and friendly, and though our room wasn't ready when we arrived at noon, they stored our bags for us and asked us to come back at 3pm checkin.

ROOM

We stayed in room 1009, which had a great layout even though it was typically small as most boutique NYC hotels are, but the high ceilings and huge windows which made the space feel bigger than it was.

The bed was comfortable with nice linens, and built in reading lights that turn on when pulled out, built-in side tables.

Walnut floors and a grey fabric textured walls added a distinctly masculine feel, while the custom sewing table desk (with "Refinery" molded in the supports) were a nod to the hotels millinery factory origins. In the desk was a cute newspaper-style guest services guide, and there was ample room on it for your wallet, change, ipad, etc.

There was also the standard flat screen TV, iPod-compatible radio, and in-room safe. They also offer a mini fridge on request, which was good since the honor bar has sensors so you can't really use it for storage.

Other pluses are the free WiFi. Huge leaning mirror by the door, and customized dinner switches for "bright", "relax" and of course "off" in both the bedroom and bath.

The only downside was a lack of storage. The are no dressers, only only a small 12" wide tower with two small cubbies and 2 small drawers in the closet. It might be enough for one person, which is what the room was clearly geared for, it was really not enough storage for two, or for a longer than 2 night stay.

BATHROOM

The bathroom is big, and gorgeous. With an inlaid marble "R" logo, lots of counter space, a nice big shower with an adjustable (messaging) shower head and dual-flush toilet. A big window lets in light and there's a full height reeded glass & steel pocket door. Nice and abundant towels, and big 3 oz bottles of Santal products (i LOVE not having to worry about running out of shampoo or body wash!)

The only big issue was really nowhere to hang towels, and lesser  thin cheap toilet tissue and a box of Kleenex would be nice.

OTHER AMENITIES
Winnie's Lobby Bar (named after a speakeasy that once served cocktails in teacups) is small and fairly low key with interesting furnishings (hello big gold rock for a coffee table!), and warm mahogany paneling. The "prohibition style tea house," affectation aside, it's a nice space with drinks that are not quite up to the $14-18 Manhattan price, but i've had worse, and the server was friendly and unobtrusive.

Parker & Quinn is the excellent if a bit hipster restaurant. My partner said it looked like a "high-end Fridays," and i does have that slightly cluttery feel, but with much nicer wall paper. (But newspaper boy type get ups for the male waiters. Really?) The food was quite good, and the service friendly.

There is a 24-hour fitness center and a rooftop bar we didn't visit, so i can't comment on it.

There is free open WiFi thorough the property which worked perfectly (NICE to see a boutique properly with free WiFi!)
STAFF
The staff could not have been nicer or more helpful from check-in to checkout, always there to open doors with a friendly "hello, sir, how as your day." The only issue i really needed help with is the ice machines were not installed yet, but they brought me a bucket of ice quickly. There are nightly room turn-downs, a nice touch. The night before our departure, they left a voice mail message asking us if we needed help with transportation. Finally at checkout, the bellman literally ran down the street to get us a cab, earning that expected tip by going beyond the call of duty. Very nice service all around.

As I told the bellman, "I'll be back for sure."

29/07/13 | Link | Rating: 4.0
34. Leo K.
Really great rooftop.

I am really over the whole waiting in line to get into a place, paying cover and/or obnoxious bouncers and going to pretensions places that need to prove something, but I got lucky that a buddy of mine lives near by and we ended up not having to go through any of the things I hate about these places and had an awesome time

The atmosphere of the rooftop took both my GF and I aback, because it is half open air and half closed, with a mix of old and new industrial design with a plenty of seating around the bar, communal seating around large tables and more intimate seating all around. The music was the perfect volume to allow people to actually hear each other talk and to get to know others
There was a very small crowd here on this Saturday night which was the epitome of a perfect situation for me as huge crowds full of pretentious douches is what I hate most.

The bouncers and staff were all very nice and attentive.
While the prices were a bit steep, I guess as a New Yorker I have come to accept them as the norm in these places and was not at all shocked by them
My buddy and I both ended up drinking about 4 of their specialty drinks which were a mix of gin, cucumber and some sort of light fruit juice, which were amazing and got me pretty wasted (so it was not a total waste of money)

If my experience this time is consistent next time I come, I may have to make this my goto for the time being

13/08/13 | Link | Rating: 4.0
35. Christine V.
We went my husband and me to new york for business reason .
We had a amazing experience , all the details in term of services or decoration are perfect.
The room are very pretty , and spacious .
The bar on the roof top a must !
We will definitly go back to this place next time .

16/04/14 | Link | Rating: 5.0
36. Molly G.
The Refinery is an excellent hotel.  Hotel staff was completely accommodating and friendly from the gentleman who opened the front door for me to the front desk who checked me in.  We had to have a suit pressed and they took care of it perfectly.  The decor is beautiful and not too over-done.  It's a comfortable cool that suits the needs of a business or leisure traveller.  We have a friend who lives in Brooklyn friend; he came to meet us in the city and we all chose to have drinks at The Refinery bar.  Odd to be in a city that offers so much and stay put at your hotel!  Beds and linens are top notch.  Shower pressure is perfect.  The in-room toiletries are exceptional.
On a Sunday morning when we needed to find a great place for brunch, the concierge called a place and got us in!

Note: We lucked in to a $250/night rate for this place and it was a steal!  When I return to NYC again, I will definitely stay here again and would say that this place is worth $350+ per night!

Didn't make it to the rooftop bar but looking forward to that on my next stay.

08/11/14 | Link | Rating: 5.0
37. Maggie W.
Best bed I've ever slept on and the staff is very nice.  Plus they use Le Lebo products for the bathroom...good choice. Highly recommended.

21/10/14 | Link | Rating: 5.0
38. Mike B.
My wife and I made our third trip to NYC this past weekend.  In the past we've stayed at the Waldorf and we've also rented an apt in Little Italy on VRBO.  This time we decided to look for a smaller hotel in midtown and after reading some reviews on Yelp and other sites, we decided to book at the Refinery.  We were not disappointed, the hotel is awesome!

The hotel is centered in midtown between 5th and 6th aves so it's a perfect spot to get everywhere.  Bryant Park, one of our favorite spots is just a few blocks north.  The hotel is very clean, spotless actually.  From the minute we got there the staff as others have said were top notch professional.  No matter when you come or go there is someone to open the door for you and greet you with a friendly hello.  When we arrived, we were barely out of the cab when Harvey (hope I got that right man!) was there to greet us, take our bags, and help us in.  While we were checking in he went and got us bottled water and then took us up to our room.  Special props to Dante at the front desk who was super friendly while checking us in.

The room was perfect.  VERY comfortable bed with awesome pillows and comforter, nice sitting chair and a desk for some minor work we had to do.  Big flat screen tv was nice as well.  The bathroom was spotless.

We went up to the roof top bar on Thursday night and it was completely mobbed.  My wife doesn't do well in tight crowds but we got lucky and found a just emptied couch on the outside patio.  We hung out for a bit enjoying the evening and the great view of the Empire State Building.

Our entire stay was perfect and when it came time to check out on Sunday, the staff held our bags while we went out for breakfast and had a cab waiting when we walked out the door.

i would recommend The Refinery for anyone of any age.  We're late 50's and there were young families and all ages.

The ONLY things I'll suggest to the hotel and make any future guests aware of are this: When we got to the room I wanted to get ice.  I went out to the hallway and walked the entire floor and didn't see an ice machine. I came back and called the desk and they told me the ice machines are only on odd numbered floors.  Not sure why that is but a suggestion for the hotel would be to have a note in the ice bucket for all new arrivals notifying them of this.  Lastly, the housekeeping could pick it up JUST a touch.  Nothing major but when we checked in, the bathroom was spotless but there was no hand soap.  We had to shower anyway so it was no big deal but there should have been hand soap.  The second day we were there we had been out all day, got back to the room  at about 4:00 to rest for a  bit and housekeeping was just then cleaning our room.  When she was done, we had our soap but didn't have wash cloths.  The third day everything was fine.

These are minor things but worth mentioning.  Overall however this place is AWESOME and we would certainly book again.

I checked the price range as moderate but that has to be viewed through the lens that this is Manhattan.  $300 per night is very expensive to me but I understand that in midtown Manhattan it's not "pricey".

19/08/14 | Link | Rating: 4.0
39. Vincent V.
Unbelievable hospitality I've received from the second I walked in. I was booked to DJ at Libation nightclub LES. John T. And Will C,have extended such class and gratitude for my stay it's been a blessing to work with them! Great operations and detail over here.

15/06/14 | Link | Rating: 5.0
40. Terry C.
First, it's sad to see the overall rating for the Refinery low based on people's view of the rooftop bar.

I just returned from a weekend stay at The Refinery Hotel and I must echo the other reviewers on how amazing the staff is at the hotel.

I have always been a strong proponent of smaller hotels and The Refinery just reinforces why - there is no possible way you can experience this type of personal service at the larger hotels in NYC that have a couple thousand rooms.

You are greeted at the door by staff dressed in nice jeans, button down shirts and suspenders. The staff is friendly and welcoming. They are certainly not stuffy or pushy. One of the things that really stood out with the staff working the door and at the front desk is that they really go out of their way to assist the guests. I saw on a couple of occasions the door staff running to 6th Ave to hail a cab for guests. Perhaps it is the unorthodox uniform policy or the management team but you really sense a relaxed and happy atmosphere amongst the staff throughout the hotel. I think it makes it easier for guests to approach the staff with questions as well because of that relaxed and positive vibe they put out.

The hotel is brand new and has a simple, modern feel - not uppity or over the top gaudy. It does not feel "institutionalized" like some corporate hotels.

I stayed in an "Atelier Suite" on the 10th floor with a view facing north (away from W 38th Street). I found the room to be quite enough until Sunday morning when the Dominican Day Parade passed by the hotel going north on 6th Ave. Other than that I had no problems with outside noises nor did I have any problems with noises from neighboring rooms.

The design of the rooms with the dark wooden floors, the artwork and themed furniture makes this hotel very unique, almost like you are staying in a friend's apartment while in the city. Furniture in many hotels, especially new ones that try to be hip and modern give up comfort for that look. The Refinery did not - the couch and sitting chairs were certainly ones you would put in your apartment or house any day. The coffee table was on wheels so you were able to move it easily if needed.

The bed is very comfortable with a sheet, blanket and comforter so you are able to decide how warm or cold you want to be while you sleep. I enjoyed the fact that the A/C thermostat allowed you to take it down to 59. I like a chill in the room.

The shower is quite large and the water pressure was great. If you're into extremely hot showers you'll love it there. Some hotels are afraid to allow guests to have a really hot shower so they adjust settings to only allow it to get so hot.

We did make our way up to the Rooftop Bar on Saturday night and like everyone says, it's pretty awesome. They had a DJ that night but the music was not overpowering to where you couldn't have a conversation with your friends. The view was great and also gives you a photo op with the Empire State Building. They closed the outside section at midnight but the inside was almost better, a very cozy atmosphere. I was able to sneak up there during the daytime to get some better pictures and to look around.

Couple Shout Outs: To each and every one of the guys working the front door from Sami to Felix, all were amazing. They welcome you back during your stay, most remembered our names and they were very genuine.

To Hanna and everyone working the front desk: friendly and extremely helpful. On Sunday night Alice & Meredith were helpful with suggestions on a Pizza Shop suggestion. I don't think I can mention the name of the pizza place on Yelp but I will say "No Slices" are sold there.  

To Housekeeping: outstanding job, quick and thorough. I only saw housekeeping in the hallway twice and they were very friendly.  

Management: If you read these reviews you will see people complimenting Albert one of the managers and these people are all 100% right about him. This guy is all over the place and like other staff members he goes way above and beyond to make people feel at home. A true asset to the Refinery. I was also fortunate enough to meet the Director of Operations, Bassim, while I was checking out. He inquired about my stay and like others he seemed very genuine in hearing feedback.

One night my niece and her friends stopped for a visit to the Rooftop bar. I had given her a gift but didn't know they were heading out to other clubs. Patrick the overnight manager checked her items and made sure they were taken care of until she returned later on her way home. Thanks Patrick.

Thanks to everyone at the Refinery for a great weekend.

14/08/13 | Link | Rating: 5.0
41. Niki C.
Technically I have not been a guest of this hotel itself, but I have sauntered through here on several occasions now to dine in their restaurant - Parker & Quinn (very good) as well as to go to their indoor/outdoor Rooftop Lounge (pricey, but fantastic).  See my separate reviews for those venues...

The hotel has been opened only a few months now so everything is new and nicely designed as it should be considering it is in the heart of the fashion district in NYC!  The location is great and central to everything in Manhattan.  Very close to Bryant Park as well as the best shopping on Fifth Avenue and every form of transit that you could desire.  

I would highly recommend this hotel for any of my friends looking for a great new place to stay in NYC!!

03/09/13 | Link | Rating: 4.0
42. Stephanie B.
I stayed at this hotel in September for a business trip and was surprised to get such a warm and welcome greeting upon check in. The entire staff was extremely nice, bringing things to my room quickly when I called for extra shampoo or breakfast. The hotel also has a couple bars and a restaurant on site, which was very convenient. The room were clean and had character, as well as some really cool modern design touches. I would suggest requesting a room that is not facing the street if you are a light sleeper. Overall, this hotel provided me everything I needed and more, I would definitely stay here again for business or pleasure.

01/12/14 | Link | Rating: 5.0
43. Violet B.
Just stayed here for the first time. Over-rated. Just ordered room service, food arrived cold and instead of a plate and silverware like any other hotel, it came in plastic to-go containers with a plastic fork.  I also asked for a glass of water with my room service meal, and "they don't do that." Additionally, when I asked for  receipt when I signed the bill, they couldn't provide one. Apparently it's something I would have had to request in advance?! The front desk service also was not very helpful... I asked to check out an hour late when I checked in, and instead of noting this on my account, they told me to call them later. This is supposed to be a 5 star hotel, but it was a one-star experience with lackluster service. There are much better options for boutique hotels with the same kind of ambience, but better service.

22/03/15 | Link | Rating: 1.0
44. Priscilla N.
hello views....my boss stayed here, so we meet up for drink in the upstairs patio. Let me just say....what a view, wow! Place is great to start the night, grab drinks, maybe an app and then move it along to the next.

Upstairs is pretty cold at night and there are not enough heaters to go around, but we made it work. Place is adorable, great spot.

11/12/13 | Link | Rating: 5.0
45. KJ W.
We love it! Wow, the staff is amazing. The ambiance is amazing! We arrived for our anniversary and found a magnolias cookie - which was DELICIOUS and we didn't even have to wait in line! Plus a bottle of wine and water! Wow, this will definitely be our hot of choice in NYC. Oh, btw, it is situated in the heart of everything!!

19/12/14 | Link | Rating: 5.0
46. Danielle M.
I recently grabbed drinks in the lobby lounge on a Thursday night.  The hotel has a great ambiance, drinks are tasty, and the servers are super attentive.  Another plus- live music with an exceptionally smooth guitarist.  I will definitely be sipping Manhattans at their Rooftop Lounge this summer!

12/04/14 | Link | Rating: 4.0
47. Kelly M.
Beautiful, beautiful, beautiful! The room, the rooftop bar, the service...all spot on! We arrived early before check-in time just to see if we could leave our bags while we went out to explore the city.  We were told that our room was actually ready and could check in! Wonderful! We got the run down of the bar, restaurant, and the must see rooftop bar.  There is complimentary wine in the lobby at 5pm and a jazz singer at 6. Perfect!

We walked into our room and were blown away.  The ceilings were extremely high, the room was spacious, clean, and refreshing.  The bathroom was spotless with a huge shower. The bed was incredibly comfortable (so much so we took a nap before the night out). The next day we were checking out but wanted to walk around the city more. They held our bags for us without hesitation.  

Overall, the service was exceptional, the room was beautiful and clean, and we felt very welcome. We would definitely stay again.

29/12/13 | Link | Rating: 4.0
48. Jaclyn C.
I stayed at the Refinery and booked a queen studio. When I checked in, everyone I worked with was extremely friendly and professional. I confusingly had two different reservations because my plans changed right when I landed in New York, so although they could keep me in the same room to make it easier, I asked that my second reservation be moved to a higher floor since staying in midtown can be noisy. They not only moved my room up near the top, they also upgraded me to a king room.

Throughout the four days I stayed there, every employee was extremely helpful whenever I needed anything. It is less than five minutes walking to Bryant Park. I would recommend staying here to a friend or stay again.

Also, the rooftop bar is beautiful. They have a great bar menu, full wine/beer list, and awesome cocktails. I went there once with friends and later the week by myself just to enjoy the view and read on the outdoor rooftop. It is a busier atmosphere right around 6 when work gets out, which gives it a fun vibe if that is what you are expecting. After about an hour and a half, it got a lot less crowded and more of a private rooftop feel instead of a party.

01/06/14 | Link | Rating: 5.0
49. shauna h.
The staff here is amazing. The hotel is beautiful, the amenities are great, the location is awesome, but the staff is what really puts sets this hotel apart. Every single person here is genuinely nice and very friendly. I've stayed here now 3 times and they treat me like family. The doormen, the concierge, the front desk, the management, everyone I have encountered greets you and they seem very happy to be there to help you.
The rooftop bar is gorgeous, Parker & Quinn is delicious and the downstairs bar always has something going on.
I found the location to be ideal for getting to all of the places up and downtown that I needed to go.
I can't wait to stay there again!

11/01/15 | Link | Rating: 5.0
50. Gribblin G.
To be honest, I was very disappointed with my stay.  I was traveling for business.  Though my check in experience was fine, my boss had to book 2 rooms and there was a lot of confusion with getting his rooms taken care of and his check-in process took at least 20 minutes.  

Upon arrival to my room, I thought it was lovely and tastefully decorated.  The size, decor and lighting were all top notch.  As I had been traveling, I wanted to take a quick shower before meeting up with my colleagues for dinner.  When I got out of the shower, I went to put on the robe provided and upon opening it, found fecal matter in the robe.  There was NO WAY it had been poorly washed and was left over.  The robe had clearly not been cleaned since the previous guest used it.  I was shocked and disgusted.  I called the front desk and got a new robe in about 10 minutes, but I thoroughly inspected it and all the other hotel linens before using them.

That evening when I returned to my room, I found that the curtains would not go down on one side.  The pull shade was half stuck up on one side.  I called the front desk and someone came to check them, then had to leave to get a ladder and then come back to finally fix them.  The gentleman who fixed the curtains was very nice, but the whole thing took about 20-30 minutes.  After a long day, I had just wanted to go to bed and the extra time I had to take to have the facility fixed was disappointing.  Not at all what I would expect of a hotel like this.

The next eventing, my colleagues and I visited the rooftop bar for a quick nightcap.  They ordered Old Fashioned and I ordered a 7&7.  The Old Fashioneds were accidentally made with salt instead of sugar and the syrup had run out in the 7up.  All of the drinks were terrible.  The bartender made it up to us by giving us some shots on the house, which was a nice gesture.  I realize people make mistakes and maybe he was having an off night, but again, very disappointing and not what I would expect from a hotel like this.

There was also confusion at checkout.  I thought the room had been covered by my company, but a credit card was needed.  I was not able to receive my travel & expense card before I left for this trip, so we needed to transfer the cost of the room to my boss's tab so he could pay the bill with his card.  This also ended up being an ordeal that involved a fair amount of paperwork.  The front desk gal seemed annoyed with my obvious confusion and kind of made me feel like she thought I was a deadbeat and trying to get out of paying for the room.  While I doubt this was her intention and I don't think she understood why I was confused, I can only say how the interaction made me feel.

On the whole, I will say that most of the staff were nice.  The bellboy & the chap on the night time facilities team that fixed my curtains were both particularly nice and friendly.  I also realize that in the big picture, the inconveniences I experienced are very much first world problems.  That being said, those inconveniences coupled with the cost of the room, puts me in a frame of mind where I would not rush to stay again.

22/05/14 | Link | Rating: 2.0
51. Lyd M.
We enjoyed our stay here.

The front desk was very friendly and efficient, and there were nice gentlemen around to hold the door, carry bags, and grab us cabs.

The hotel itself was very nice looking. It had a real cool vibe, very tastefully decorated, with nice attention to detail.

The room was great! The bathroom was awesome...I loved the huge shower. The bed was wicked comfy. The ceilings were high, the floors were dark, the TV was big and close enough to the end of the bed to make for nice movie viewing.  Free, easy to access wifi!

The location is convenient, and they gave us a complimentary keychain at checkout :)

Cons included that the lights didn't have much flexibility...they were all on the switch and the "dimmer" was either on or off, no middle ground. I wish we could have had more options there. The shower temperature wasn't easy to control, either. It was just kind of "really hot" or "off." We mentioned it before we left, probably just needed some adjustment. The walls/door weren't soundproofed, it seemed. It was easy to hear people in other rooms and in the hallway throughout the night. And last but not least, the sexy booze display on the desk was ridiculously overpriced, on a sensor, and taking up a good portion of the main surface in the room. What a tease.

But all-in-all a nice experience!

04/01/14 | Link | Rating: 3.0
52. Kelly W.
I am on way home from a 2 night stay at the Refinery Hotel as had to write a review. I stayed with 3 friends/colleagues and upon checkin we were upgraded to a larger room to accommodate us.

I was already blown away by the service and the decor (I love the industrial/glam vibe) but when we went to our room our jaws may have dropped open a bit.

I have stayed in many hotels in NYC over the past several years for both business and pleasure, but none compare.

While the photos of the rooms and hotel are gorgeous they do not do it justice. Every detail of the rooms and decor was so well thought out.

The room itself was comfortable and the beds and bathroom felt downright luxurious.

In addition to the stellar service and amazing rooms the rooftop bar, Parker & Quinn, and the piano bar downstairs were all amazing. The rooftop bar in particular was a treat after a long day we ordered a carafe of margaritas and lots of snacks. With the gorgeous views of the Empire State Building and a beautiful setting it couldn't get any better. Kudos to the bar staff for playing music at a level where we could actually converse!

I will be back and I will be recommending it to everyone I know who visits NYC.

19/07/14 | Link | Rating: 5.0
53. Althea A.
Best boutique hotel experience ever! Every person we encountered was helpful & friendly. The hotel itself was flawless - sexy, classy but in an unpretentious way. And their toiletries (Le Labo's Santal 33) - exquisite!

28/09/14 | Link | Rating: 5.0
54. Huy T.
This is a pretty typical luxury hotel.  My stay here was for approximately 8-9 days.

Fluffy Blankets? Check.
Big comfy bed? Check.
Clean showers? Check.
Relentless Room Service? Check.
Expensive and completely unnecessary minibar? Check.
A laundry service that only a ZImbabwan King can afford? Check.

The special thing about this hotel is that it is located right smack dab where you want to be.  Want to go shopping? Exit  the hotel, continue to 5th ave and walk down towards rockafella.  BAM Shopping.

Want to people watch?  Exit to the left of the hotel and heads towards broadway and BAM Times Square.

Want some nature?  Head down to the end of 6th and BAM Central park.

Want a view?.... BAM Empire state building.

You get the point.

If you can afford the luxury hotel? This is a good place to stay.  Grab some complementary coffee and a paper in the morning and start your day well at the Refinery.

03/09/13 | Link | Rating: 4.0
55. Angela B.
We stayed at The Refinery in late June.  I must admit I can't wait to return.  Everything was just above my expectations.  The room size was perfect.  I have read many horror stories about small rooms in the city but The Refinery had more than enough living space Unlike most travelers I enjoy spending time in my hotel room ordering room service on my vacations so a comfortable area is very important to me. Nice mini bar in the room as well.

All the staff at the hotel were just wonderful.  Livingston stands out the most.  Always had a smile and welcoming on our return to the hotel.
Another perk was the wine hour. A generous portion of red or white wine.  One afternoon they ran out of glasses and the manager  sent a bottle to our room .
Smooth check in and check out.  The door men were always helpful getting my party cabs and one night a car service.
The bar down stairs has a very nice atmosphere and cozy very comfortable chairs. I like the masculine feel of the entire property.
We did venture to The Rooftop which was wall to wall with people.  I should have made reservations for a table.  Outstanding views of the city and Empire State building.  On our departure day we were allowed upstairs for some photos and just to look around without the crowd .
The hotel is a perfect location for anything you want to do. Each day I couldn't wait to return to the hotel for cocktails at the bar.
Lastly,  the shower products are wonderful.  Very clean smell and nice size. Try to snag some extra bottles before you leave.

26/09/14 | Link | Rating: 5.0
56. Jared B.
Stayed at this gorgeous, boutique hotel in January 2015.

From the moment my wife and I walked in, we were greeted by a tremendously swift and helpful staff who truly made our stay relaxing and worthwhile.

The common areas of the hotel are immaculate. It is readily apparent that the hotel was decorated with great care yielding a perfect combination of a trendy yet "old school" cozy ambience.

Our room had an Art Deco, urban feel with wooden plank floors, cool art work, zany lighting fixtures and a super comfortable bed. The bathroom was similarly exquisite with marble tile and brass appurtenances. The state of the art "mood" lighting settings was a great unexpected touch.

Of course, with the delicious Parker & Quinn restaurant and the coolest Rooftop bar in town just elevator rides away, you're never scratching your head for something to do. And you don't even have to walk outside!

Would definitely stay here again. In fact, cannot wait to stay here again.

05/01/15 | Link | Rating: 5.0
57. Charlotte W.
This is a great hotel with a great price.  Spacious room that is very well appointed.  Great details at every turn - even the wet bar had great thought put into it.  Would stay here again in a heartbeat.

29/03/15 | Link | Rating: 5.0
58. Michael E.
This just may be my new go to hotel in NYC. I like everything about it especially the service. Every single person I encountered who works at this hotel could not be nicer.
The pricing is really a bargain for what you get. If you're looking for as seen the club on the roof appears to be that location.
Your hotel room will offer you a very comfortable bed are gorgeous bathroom and beautiful amenities. I will definitely return to the refinery.
If you are looking for a delicious breakfast Parker and Quinn right in the hotel is the place to go.

29/11/14 | Link | Rating: 5.0
59. Jon C.
I stayed at the Refinery Hotel on Valentines day of this year, the concierge was more than helpful, I wish I got to meet him but it was his day off. The prices were overall fair, aside from the rooftop bar drinks. My wife and I would definitely return to this hotel in the future!

21/04/15 | Link | Rating: 5.0
60. Lucy B.
I really enjoyed myself at this hotel. I usually stay at hotels that cater to the business crowd, but this was so much better. It had a great young vibe.  The staff was really friendly and fun. The rooms were nice, hip and comfortable. Everything worked as expected.

They had a great jazz bar downstairs off the lobby that was busy, but not too busy. You could sit, eat, listen to a live singer and jazz ensemble. The rooftop bar was a zoo and I was there on a Wednesday and Thursday. They had a 2 hr wait for a table. The attached restaurant had a great bar scene as well. This entire place was alive.

I couldn't find a gym or business center, but I didn't ask. I had so much more fun staying here than at any other comparable hotel.  I'm sure I will be back.

19/04/15 | Link | Rating: 5.0
61. Mark M.
Work took me to NYC once again and I had the opportunity to give Refinery a second try. I'm glad I did.

As a frequent traveler, I sometimes find it hard to justify NOT staying with one of the larger chains as I hate missing out on the vast points-earning that occurs. However, my stay at The Refinery was pleasant enough to where I did not once think about the SPG, HHonors, etc, points I wasn't earning.....

The immediate location (meaning the surrounding block) leaves a lot to be desired, but more broadly you have super easy access to so many areas of town (walking and Subway).

The lobby is rather ethereal. Spectacular ceilings with the type of furnishings that cause you to stop and say, "why does my home not look like this?". Winnie's Lobby Bar is comfy and quiet; the perfect place to sit with a co-worker, or even sit solo and people watch. Beware of the somewhat annoying throngs of folks waiting in line for Refinery Rooftop in the late evening hours.

My Executive Room was incredibly well appointed. The furnishings here are modern rustic. The lines are clean and the color palette is "industrial warm". If you love Restoration Hardware's look and feel, you'll be pleased with Refinery. This particular room in insanely spacious for NYC. The high ceilings and large windows give are welcomed departure from other NYC hotels. You could easily spend an entire night "staying in" with the comfortable couch and huge TV.

The bed is insanely comfy (on the firm side) with luxurious linens. The ample of availability of power outlets and well-designed light switches are appreciated. The bathroom is fit for a king (again, spacious for NYC standards). The tile design on the floor is spectacular. This particular room had a large walk in shower...and by large, I mean enough room for a small entourage. Love the Le Labo bath amenities--truly luxurious. You'll want to take an extra set home with you.

The room/bathroom were immaculately clean and well-kept. The free WiFi is strong and stays connected. The service was solid. I wish they would have in-room coffee as the free coffee in the lobby (while delicious) ends at 10am.

Would definitely stay again.

19/01/14 | Link | Rating: 4.0
62. David L.
S'okay. Not worth five stars - a low four. Mediocre service that elevates to five-star service when prompted (but true five-star requires no prompting).

Bathroom lighting was rough. I felt like Harrison Ford shaving his beard in a gas station bathroom in "The Fugutive".

Mini bar was Spartan.

One slight positive -- hotel guests go to the front of the line for the currently-very-popular hotel bar.

Overall -- if you're looking for five-star service, look elsewhere.

19/12/14 | Link | Rating: 4.0
63. Justina C.
I think what blew me away the most about this luxurious hotel was the great care that was taken in the design and décor.  It's got a masculine vibe that's part industrial, part ultra-modern, ultra-contemporary and still NY glam. The details are impeccable: from the clipboards/stationary and pens in the rooms, the iron base of the desks, the art on the walls...the designed had a great vision and in my opinion, nailed it.

The staff are friendly and very helpful - the doormen really know how to make you feel welcome. The Concierge was helpful and quick.

I'd go back again, that's for sure.

06/08/14 | Link | Rating: 4.0
64. Patrick M.
Over priced, rude, pomposity. The staff is the definition of people who lack grace or hospitality in an obvious and desperate search for self esteem and personal worth. Being rude and arrogant won't fill that empty void in your vapid soul. Have some professionalism and pride in your chosen line of work. You're in the hospitality business. Did you not know that when taking the job?

22/05/15 | Link | Rating: 1.0
65. Dada B.
This review will be updated based on the promise that they would return my phone call. I stayed here with work a few days ago. I agreed to have a credit card on file for "damages and check out" although everything was paid for in advance.  Well I just looked at my credit card bill and I was charged for an umbrella fee and phone charger. I understand the umbrella fee as they probably want to have new umbrellas avail for their guest. Only problem was I left the umbrella there. I'd be glad to go pick it up being that I was charged for it. If they can't grant that then I would  still have a slight understanding. What is pissing me off is the fee for the phone charger. NOT ONLY DID I NOT USE THEIR CHARGER...but it was not taken out of the room AND my personal charger was accidently left in the room as well. So they have a total of 3 chargers in the room and still charging me a fee. I'm upset that I am getting charged for something I did not use nor take.

What was also upsetting was upon arrival, a woman came by and stated the room wasn't inspected. She quickly glimpsed around and said ok have a nice stay. If that's how they're checking out the rooms then that's probably the problem.

So I've learned my lesson, check out will be done in front of me going forward. It will be demanded! Otherwise, happy bill opening and realizing you've been scammed with miscellaneous, frivolous, and undeserving charges.

Avoid At All Cost.

27/04/15 | Link | Rating: 1.0
66. Shannon S.
I came here with a couple friends on a Saturday night to hang out at the rooftop bar. There was a line to get in, but it moved pretty quickly. The bouncers and staff were very friendly. Once upstairs, the patio space was trendy yet cozy. It was an indoor/outdoor space with the covered terrace which was nice! The view of the Empire State Building was amazing!

The place was pretty packed, but we were able to order drinks at the bar pretty easily. The drinks are expensive but strong (so it's worth it) , but I suppose you are paying for the experience, right?

I would come here again for a night out with friends or to celebrate! It's definitely a hot spot for young (and wannabe-young-again) adults.

29/04/15 | Link | Rating: 4.0
67. Deidra B.
Stayed here in March 2015.

We had a large queen room, and it was very nicely appointed. We had an extra seating area with a sofa  which came in very handy. (I certainly did miss the bathroom products we had, the last time we stayed in June 2014 though).

This Hotel is super clean and friendly staff willing to go above and beyond every time we needed anything.  This place also has the VERY BEST location you are near the subway, and any and everything else!    
Love this place!

02/04/15 | Link | Rating: 5.0