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Renaissance New York Times Square Hotel in New York, NY

Renaissance New York Times Square Hotel in New York, NY

Specialties

Discover the convenient location and luxury at Renaissance New York Times Square Hotel and rethink everything you know about staying in Times Square, New York. Rising 26 stories above Times Square, this full-service hotel has the soul of a boutique hotel with beautifully crafted interiors by renowned designer Jordan Mozer. Distinct among hotels in New York, we feature completely redesigned guest rooms with hardwood furniture, luxurious bathrooms and state-of-the-art technology.

Guests can enjoy cocktails or a snack at R Lounge, our on-site restaurant and lounge, before venturing out to Rockefeller Center or the Theater District. With a AAA Four-Diamond rating and a prime location on Broadway and Seventh, this luxury hotel is the epitome of urban oasis.

 

Company Info:

Rating: 4.06

Address: Two Times Square, 714 Seventh Avenue at W. 48th Street, New York, NY, 10036
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (86):

1. Eric H.
I stayed here for 3 days the weekend prior to Labor Day.  The room was well appointed, clean and very nice and quiet.   The lobby areas had recently been redecorated, nicely, if a bit whimsically. The doormen, and lobby staff were very nice, but the room service staff needs some work.  We were unable to get a proper late night snack delivery ever, and once was delivered spoiled milk!  (In their defense, they did comp the dessert) Other than that, just fine, and you can't beat the location!

26/08/08 | Link | Rating: 4.0
2. Chris D.
OK, I will start by saying that I was disappointed that the Jr. Suites only go up to the 10th flr, because we like high floors. However, that first sentence is the only complaint I have. The service was excellent from the curve side reception, the front desk, and so on. Previously my wife and I had stayed at the Marriott Marquis a couple of blocks from here and although the hotel is impressive and the location is great, we were disappointed with the size of the rooms, which is typical of NYC hotels unless you spend a lot of money. So we decided to try out the Renaissance and we weren't disappointed. The concierge was great, his name is Eric and helped us find an excellent restaurant and made last minute reservations for us. The manager send us complimentary wine and cheese plate for my wife's birthday and it was excellent. The hotel is more of a Boutique hotel than we expected which is a good thing. We love the decor in the room, lobby and lounges. All and all even though I cannot say it's the best hotel I've ever stayed in, I can say it's definitely one of the best experiences we ever had. And to be fair my wife and I had the fortunes to stay at Ritz Carlton and Le Meridien which are five star hotels. But as far as hotels go, this hotel is definitely a (4.5) four and a half star hotel of it not an actual five. We certainly will be staying here again.

20/06/09 | Link | Rating: 5.0
3. Penny B.
Funky 2 floor lobby. The one off the street is small and really just for check in. "Main" lobby is one floor up and rather spacious. Decor is art deco - very cool lighting, hardware, furniture, etc. Rooms were a nice size. Great bathrooms with walk in showers. Walls a tad thin - could hear more than desired. Great location. Staff were friendly - especially the wait staff at breakfast. Breakfast buffet offerings were standard and a little expensive, even for NYC.

20/01/11 | Link | Rating: 4.0
4. Mabel C.
Pretty good.  It's in the middle of Times Square so it's very convenient, and it has weird decorations/structures from the ceiling that look like Q-tips.  The rooms themselves are clean and the bathroom shower spacious.  It is nice, but not the best hotel I've gone to - I'll reserve that status for the suites I've seen in the Venetian and Wynn (Las Vegas), Twin Farms (Vermont), and this random French Canadian breakfast inn (Montreal), the name of which I've forgotten.

01/12/08 | Link | Rating: 4.0
5. Randall J.
We recently spent 4 nights here and found the hotel to be comfortable, clean and quiet.  The street level lobby is cramped and construction around the front door hides the entrance pretty well.  The check in staff and bell people were very helpful and got us checked in and our bags to our room very quickly.  Taking the elevator to the main lobby opens up to a modest but comfortable lobby by NY standards.  Our room was small but more than adequate for our needs.  The bed was really comfortable.  We did not eat there but had drinks in their lobby bar which has a nice view of Times Square.  We prefer the Renaissance to other mega hotels we have stayed in and for Times Square, it's a nice escape from the insanity in the street.

12/07/11 | Link | Rating: 4.0
6. Patrick G.
Very pleased with my two stays at this hotel. The Renaissance is part of the Marriott family so right off the bat it is starting with a quality reputation. The lobby and check-in area are very swanky yet not too swanky. If you're an elite member they hook you up with some free appetizers at the hotel bar which is nice. The showers I had were nice, no tub, big and modern. Nice HDTV and amazing bed (a bit too many pillows on the bed but just throw them off). Temperature control was good and able to ward off the high 80s outside. The management is very accommodating and was able to easily modify stay dates despite the hotel being "sold out". One thing that kept this hotel from being a five star reveiw is that the doors do not adequately keep out the noise from the hallway. The doors slam fairly loudly and I had to listen to a large argument at 4 AM in some language I do not understand. Other than that I would consider it to be a near perfect hotel. Truly a Renaissance of a hotel.  :P

24/06/10 | Link | Rating: 4.0
7. Julia Z.
I loved this hotel! I stayed here with two friends back in January and was reminded of it when someone asked for a nice hotel to stay at in NYC. I find it ironic that it's called the Renaissance Hotel because it is very modern in design and features. When I saw the big "R" sign outside I was expecting something very different (in a bad way). So happy when we were greeted by the friendly staff, was able to check in early, and just in awe of how nice everything was. My favorite feature was a heater behind the bathroom mirror so when you take a shower there is a circle that doesn't steam up so you can see your clean self after! No need to wipe the mirror with your hands...awesome!

19/12/08 | Link | Rating: 5.0
8. Laura S.
I stay at this hotel regularly.  The staff will make you feel at home while visiting Manhattan.  I highly recommend the Renaissance Times Square.

06/11/11 | Link | Rating: 5.0
9. Premal S.
Love this place. Have stayed here for well over 75 nights over the past three years and they've gotten better and better. After undergoing a huge makeover, their rooms are even more comfortable (excellent beds, TV, and furniture) and the service is excellent. I especially like the staff when you check-in. If you're a platinum member (I am), they'll do whatever it takes to make you happy. The lounge is nice if you're meeting someone for drinks and the restaurant is excellent (asian fusion-like) view a very nice view of Times Square. This is not your typical Marriott/Renaissance. This is as good and better than the W's in the city.

20/01/10 | Link | Rating: 4.0
10. Cristina V.
Great place to stay if you are in the area and want to stay somewhere with a lot of action! Its right in the heart of Times Square..I stayed here a couple years ago for New Years and although I'll never to go Times Square again for New Years.the hotel is still a good pick.

The streets get so packed on NYE that you can't even see the street through all the people. I don't know what we were thinking going here at that time of year. Its definitely ONLY  a touristy crowd..The locals don't step foot here around NYE time. Anyways, since we were staying at the hotel, it was easier for us to get around the streets that were closed off. The police were guarding every street, but we just showed them our room key to the hotel and they let us pass through when we were coming back after having dinner outside the hotel. In any case, if you do happen to come here for NYE, the hotel provides a nice view of the dropping of the ball and the stage area.. However, don't be surprised if you have to squint your eyes to see the ball drop (even if  you're standing right in front of it!) ..Its about as big as a couple basketballs. On TV they make it look huge, but in person it was a total disappointment.
Back to the hotel, it was very clean...The staff is friendly, also they have a great restaurant with a killer view of times square. Great food also..If its a holiday, I would suggest making reservations to eat here, even if you are staying at the hotel.
Also, the concierge is very helpful when it comes to booking tours/sightseeing etc.
Definitely a favorite in NYC.

29/08/08 | Link | Rating: 4.0
11. Patrick L.
Very nice hotel in times square. It was conveniently located amidst various shops restaurants and public transportation. The lobby and check in (both on different floors) have recently been remodeled and the decor is trendy. The rooms are very small but well furnished. The bathroom is absolutely fantastic with a very spacious shower. Bathrooms are also well equipped with excellent soap and shampoo products by aveda. We had a very pleasant stay here at the Renaissance although I would never dream of paying the inflated price to stay. Save up your Marriott points and use them here like we did. 4 stars

28/05/10 | Link | Rating: 4.0
12. Troy D.
The most generous four-star rating in history. Why? The network service is grossly overprices (by which I mean it costs anything at all), and the hotel for some odd reason failed to service my room on two of four nights. Yes, I could have complained, but I was tired and, hell, I don't change my sheets at home every night.

And I got a very weird voicemail in my room on day two, from a guy complaining about being "charged double for a no-show, which [he] would be happy to explain if only Danielle would call him back." Wonder what they were up to.

But, all that said, the Renaissance is stylish and ideally situated in the middle of Times Square, the beds are exquisitely comfortable, and the staff was very gracious. And the shower was glassed in, which is a damned sight nicer that a slimy nylon curtain.

All in all, a nice place to stay.

12/02/09 | Link | Rating: 4.0
13. Laura M.
This hotel was in a good location, seeing as it was close to public transit.  It is not centrally located right in Times Square, which was nice, especially for those that try to avoid this crazy tourist area!  The staff was friendly and the rooms were clean.  Decent sized rooms and bathroom, especially for NYC.  The accommodations were sufficient for the price, and I would stay here again because of the close proximity to transit and the cleanliness of the property.

12/08/10 | Link | Rating: 3.0
14. Shelley V.
Great location. Right in time square. It was VERY quiet and the beds were extermely comfortable. The staff was a little hard to pin down but once you did they were very helpful. I would stay here again if I got a good deal on the rates.

19/08/10 | Link | Rating: 4.0
15. Jen X.
I'm staying here for work, and have been really underwhelmed. The decor seems extremely tacky, considering the price. (The hallway carpeting should be in a Las Vegas Howard Johnson.) The internet (not included in the price of the hotel - my pet peeve) is excruciatingly slow - so slow that I really couldn't get work done in my hotel room, like I needed to. Positives: good Aveda bath products, nice sheets. I got room service once and it was fine. My stay in New York just got extended, and I'm switching hotels as soon as I finish my stay in this one.

11/06/10 | Link | Rating: 2.0
16. Janice O.
I guess they have gone through a renovation this year as everything is in great shape and very modern. One morning while I was waiting for a friend in a lobby, 2 managers were moving the furniture around to give it a better look?
I ended up staying here because I got it off of PriceLine.
From the moment I walked in the door from my night flight from San Francisco, everyone was very gracious. And I was able to check-in early which was a plus. It took me awhile to figure out the layout - the hotel restaurant is hidden behind the bar, but they have great big windows overlooking Times Square.
It is definitely one of the better hotels to stay at and the double bed room was large. I would definitely stay here again on a rate I can afford.

05/12/08 | Link | Rating: 4.0
17. J I.
The cafe on the lobby floor is the best spot in the world for the New Year's Day.  I want to make a reservation for it now so I can get a spot near the floor size windows overlooking the time square.  The view represents New York city of now.  In fact, it is everything that is America.   If you sit here and watch, you'll understand what I mean. There's no better place. It is worth every penny for me.

The hotel was recently decorated.  It no longer has that stodgy look of the past, and it was tastefully upgraded with whimsical contemporary style of materials and shapes.   Not pretentiously cool like W, but approachable hip.

The room is clean. Spacious.  Well equipped. Unlimited phone and internet costs $17/day extra, which is reasonable in midtown in my experience.  Elevators and AC are little noisy, and voices do echo in the hallway.  I highly recommend you skip the junior suites in the lower floors, because ordinary rooms in the higher floors are equally spaced and much more quiet.  (by the way, avoid room 517, noisy and too much light coming in from outside, like a cheap motel room in Vegas.)

The rooms are much bigger than W and more comfortable.  The lobby staff is pretty good -- but the key system still needed some improvement as I had to deal with several trips downstairs to make sure until the electric key worked for my room.  Bellhops used a lot of foul language when no one was around -- and I happened to listening -- and they weren't overly friendly.  I think that needs to be addressed.

The gym is small, but not any different from all other hotels in midtown.

But the location is fabulous.  If you're over 50 on business trip, this may not be your place.  If you're bringing teenagers on a family trip, this place could gets you some kudos. If you're single, well, Time Square is right outside your door.

19/02/08 | Link | Rating: 4.0
18. Sunny D.
love this hotel.  LOVE. IT.  

head up the escalator to the lobby to check in with the friendly staff, then go up again (elevators this time)  to find your immaculate room and HEAVENLY bed.  these beds are so plush you will wish you could take one home with the toiletries you know you'll steal.  (the toiletries are actually really great too.)  the rooms are large for NYC, and well appointed.  watch TS from the large picture windows or just lounge in the comfy chairs and watch a movie on the generously-sized TV.  oh!  or take a bubble bath in the gorgeous bathroom.  now, i've never, EVER been tempted to take a bubble bath - or any bath for that matter - in a hotel bathroom.  i stick to quick showers with my floppies on b/c i'm just too squeamish about germs.  but this bathroom made me to want to whip out the bath salts and jump in.  the tub was huge and surrounded by marble, and the whole bathroom was just sparkling and beautiful.  

really, the whole hotel was sparkling.  not a speck of dirt to be found.  the lounge was lovely and had tasty food/drinks.  the staff were all top notch customer service focused people.  the only thing that was difficult about the stay was spotting the actual hotel.  the signage is almost nonexistent with just an R in a circle protruding from the side of the building to mark it.  sure, if you're staying there you'll have the address, but i imagine that to a true tourist/first time NYC visitor it'd be hard to find amongst the madness that is NYC and times square.  and if you've gone out partying and need to find that R to get back, forget it.  tell your cabbie or leave some breadcrumbs or something.  in general, the easiest way to get there is to have a cab drop you off b/c there is NO parking @ this property other than valet (for $50+ per day).  nearby public transportation includes the N & R subway lines, or penn station (trains) or port authority (buses).

the renaissance is a marriott property, which i tend to stay in, and this is definitely one of the nicer marriotts.  closer to the edge of times square rather than smack dab in the middle  (if you want to be in the middle of TS, stay @ the marriott marquis),  the location means you'll have nice views and will still be right there by everything (broadway, TS, subways, restaurants, etc), but it's quieter.  no easy feat in the heart of NYC.  when you step inside you'll instantly feel more relaxed and there is a noticable hush.  it's sort of like those car commercials that tout the lack of noise/wind thumping even if you're traveling @ 90 mph.  NY is the 90 mph and the renaissance is the car with the quiet interior.  take it for a test drive...yow will most definitely enjoy the experience.

10/03/10 | Link | Rating: 4.0
19. Larry A.
Nice and clean and spacious room on the 11th floor. It was quiet considering the location near Times Square. A very pleasant experience.

03/01/11 | Link | Rating: 4.0
20. Super S.
Overall our stay at the Renaissance was a good one. I am giving it 3 stars only because it was really loud early in the morning. And I'm not talking street noise. You could not hear anything outside besides an occasional siren. We were woken up probably around 6:00 and constantly from that point on by slamming doors, construction sounds, and other random things. I imagine it was partially housekeeping and partially guests, but the amount of doors slamming was obnoxious. You think they'd be designed better. A good night sleep is key for me, so for this reason I might not stay here again. Other than the noise the hotel was good - nice employees, cool lounge, and great location.

09/03/12 | Link | Rating: 3.0
21. Karma H.
I am a Marriott Rewards Gold Member and upon check-in, I was upgraded to a premium, corner room, on the 25th floor, overlooking 7th Avenue.  After a long day of travel, shopping and dining, my husband and I opted to retreat to our luxurious bedroom!  I quickly fell asleep and was awakened by bouncing club music with a deep base and a rockin' DJ, that sounded like they were right next door, until 4:00 AM!  I called the front desk, several times throughout the night and nobody answered!!  Stay away!  Once you are checked in, you are at your own risk!  Not to mention, you are in the heart of tourist Times Square, so they treat you like a tourist that doesn't know any better!  The hotel rooms are ready for a re-do, as well.

05/12/10 | Link | Rating: 1.0
22. Tanner B.
Awesome Hotel.  Stayed here on a Saturday night in February.  Great location in the city in Times Square with easy access to everywhere.  The hotel is modern and has a really cool vibe to it.  The staff are extremely helpful and friendly.  They allowed us to check in early and even upgraded us to a Junior Suite room since I'm a Marriott Gold member.  The only downside was that the lounge is closed on the weekend so we didn't have access to it or the free breakfast.  But the price was great so can't complain too much.  I would definitely recommend the Renaissance to anyone visiting NYC.

12/02/11 | Link | Rating: 4.0
23. John G.
Located just north of Times Square, this hotel is right in the middle of the great electronic billboards and sights. Close to the theater district also, and easy walks to the subway, this hotel is well situated.

Very pleasant and knowledgeable staff.  The Concierge was especially helpful.

Rooms were on the small size for a Marriott, but were spotless with new modern furniture and a comfy bed. The hotel just recently completed a $26M renovation, and it shows nice.  Lobby is small by Marriott standards.  It's dining room overlooks Times Square for some great views.

21/09/08 | Link | Rating: 4.0
24. Joanne V.
I've stayed at this hotel on a few different occasions - usually when I am attending business in NY but once or twice for a quick getaway and have never been let down - they are always very helpful and friendly.

Even though at least a few months went by until I returned, they remembered me (not by name but by face) and made it a point to let me know.  That means alot to me - god knows at the local CVS around here you can go in there 100 times and the same person behind the counter will only ask "do you have your extra care card" so going to the city with so many people it blows my mind that they did remember.  They're good at business and good with people.  They always have great recommendations for dining - not matter what type of place we are looking for.  

The rooms are always spotless and everything is in working order.  The only downside to this place is that it's tough to find - I always just search for the large "R" but at night it's tough to spot.  The lobby is tiny.   I'm not that great driving in the city - too many things I want to look at so I lose focus....Also, once in you need to take an elevator to go up to their "main" lobby.  Once there, there are always at least 2 or 3 staffers ready and waiting to assist you.  Then you need to take another elevator up to the rooms.  

They used to have an absolutely awesome restaurant (which I cannot think of the name) about a year and a half ago - I mean it was to die for - and then when I recently was back there in the Summer, they had a new one - that is a chinese restaurant I believe - name freeze again - sorry - ate there once - disliked it and would not go back.  Very small menu and not at all what one would expect.

Besides that, I love the place and now start to feel at "home" when I arrive.  Worth the money and worth staying at whether its for one night or a few nights.

20/10/08 | Link | Rating: 4.0
25. Anita C.
We used priceline and bid $225 per night for a 4 star hotel in Times Square (I know I know, but I'm not going to pretend I'm anything other than a shameless tourist) and were placed at the Renaisance New York Hotel Times Square.  Decent price for a NY hotel during the 08/09 holiday season.  

I cannot rave enough about this hotel.  We arrived to the hotel after a red-eye flight.  it was 4:30am.  The kind girl at the front desk let us check in...immediately.  What joy the early check-in brought to the bleary eyed and exhausted. She was an angel.  and the doorman kept on greeting us with Welcome Back, which i was flattered by until I realized he said it to everyone who entered without carrying luggage.  still a nice touch.

The location was PERFECT (for us).  Next to the subway station and TKTS Discount Booth, within  walking distance to...well at least half of the places we wanted to venture, from Central Park to Rockefeller Center to the theaters to  the oh-so-satisfying chicken and rice stand.  

Our wonderful room overlooked the hustle and bustle of 7th Avenue.  The bathroom amenities were from Lather, a shop that I've always passed by in Old Town Pasadena and wondered about (after using the products, I wouldn't buy them from the store, but you can believe I eagerly hoarded them during our stay).  Oh, and for some reason and perhaps because we were technologically incompetent, the sound for the TV only blasted out in the bathroom...trippy.

21/04/09 | Link | Rating: 5.0
26. Amy M.
I recently had a business meeting at the restaurant in the Renaissance and the experience was OUTSTANDING! Laura and her team were so helpful.

In a nutshell... we flew in specifically for a meeting and had planned on meeting in their R lounge on the 2nd floor. When we got there, we found out they were closed for a photo shoot. WHAT?!? Panic immediatley set in as we were meeting with a celebrity VIP and we had 15 minutes til they arrived!! The hostess called the event manager down and Laura and her team quickly set us up at a private table in the lobby and assured us they would have a table at R lounge in 15 minutes for us. They did and everything worked out.

A truly great experience! We didn't stay there... but I can tell you from the brief experience that we had.. the service was fantastic.. the decor was funky and cool... and you are right in the middle of everything....

Hopefully next time I'm there, I'll be staying there... not just having a meeting.

25/04/11 | Link | Rating: 5.0
27. Julie S.
LOVED this hotel! Everybody from the front desk to the folks stationed around the hotel to simply greet you were delightful! The beds were super comfortable. The room was very spacious and clean. it's in the heart of Time Square and I didn't hear a sound from the outside! AWESOME! I got a special deal from Priceline.com and feel like I was spoiled rotten for a price better than a much weaker hotel that we transferred from!

26/12/12 | Link | Rating: 5.0
28. James D.
This has the ability to be a great hotel.  My only requests for the future is that they consider that toilet paper should not equate to the same served in public restrooms.  The single ply sandpaper type are fine for public restrooms but not for hotels.  

Next, the Club service should be indicated to being not quite a club.  Rather its just a free breakfast.  Most clubs have beer, soda, drinks.  When we searched for a club we found none.  We were directed to the very fine room above Times Square, but then informed that as they did not have a special club room all drinks were cash bar.  Now think of this...it is apparently true there is no separate room, but how does that relate to the free drinks for club members?  When I pointed out the disconnect the manager then repeated the statement like I didn't understand English and therefore saying it louder would make me understand.  I was like Tom Hanks in BIG and said "I don't get it."  So this idea of paying more for the CLUB.... by the time you actually wake up having had a great time the night before...the free breakfast is over.  Also there is no free wifi or water or really other amenities at the hotel other than a good location for Time's Square.  Other than the quick "free" breakfast, there were no special hours for club members only and no CLUB amenities or  discounts...other than some free food tickets that we never actually used and would have preferred free martini tickets.  With so many hotel options that offer a real club, including other Marriott Hotels, we would have liked to have known before we paid more for a club level room that the club they offer was really more like a free Denny's breakfast without the bacon or fresh squeeze OJ.

Oh, one more thing, the curtains don't close on the ends so that they leave light to shine in when you need extra sleep, but that really won't matter too much as every morning like clock work a siren goes off right beneath the hotel where a fire truck is trying to get through the constant, 24/7, traffic jam.  So while the place is nice for Times Square if you can take the single ply toilet paper and the lack of true blackout curtains and even the no club, club.....you are also stuck there if you need a cab.  Not that you cannot get a cab either.  They are all right outside the door - STOPPED for the picking.  However, you spend 10 to 15 dollars if you take a cab outside the hotel....since the traffic is jammed there is no way go anywhere when you need to get out.  (Maybe that's why people say there is a subway right out of the hotel as you dare not take a cab.)  Subways are really only 75% scary when you first use them. Given the rain it may be your only option, so you might want to learn how before you stay at the Renaissance New York Times Square Hotel.

My suggestion however is that you sign up for UBER. uber.com   We did right before going to NY.  That saved us when we needed to get to the airport.  They always give you a town car or better and you never have to transact business with them.  This was my best find in NY.

As for dinner.... Jean George is the best...if choosing between Daniel and Jean George take Jean George.  We tried both and Jean George was better for both food and service.  

Cheers.

09/06/13 | Link | Rating: 2.0
29. Amanda J.
holy comfortable beds.  seriously wish i could have taken that bed home with me.  I stay in a lot of hotels and i was totally impressed with the cloud of comfiness i slept in!  

besides the bed, this hotel has been totally renovated.  while i hadn't seen it before the renovations, my parents had stayed there before so they were able to tell me how much it had changed.  The staff was super friendly, we checked in and out easily and our valet was really fast in bringing our car around.  the bathroom was really large as was the room and we had three people staying in one double bed room.  the bathroom had a speaker that was linked to the tv so you could listen to the tv while showering in the pretty tiled shower.  we had a great view from our wall of windows too.  we had drinks in the bar and they even had games of checkers to entertain yourself with.  My parents had breakfast in the restaurant (i just couldn't get out of that bed!) and my mom said the banana pancakes (while pricey) were delicious!
Looking forward to staying here again!

22/05/10 | Link | Rating: 4.0
30. Ms T.
After the nightmare at The Barclay, Hotel Intercontinental, this was a refreshing and welcome respite.   When I checked in, they told me they were running a little late on the check ins but that was okay as that I just didn't want to spend another night at that other hotel (see my review).

Now mind you, I'm a Marriott Rewards Platinum member so I get taken care of but there is a reason why I am a Marriott Platinum member and that is because frankly, I have never had better service from another chain as I learned from staying a that "other" hotel.  And I have elite status with them too...

Anyway, took a walk, came back, and the guy walked up to me with my room key in hand, without me even asking for it and with a SMILE.  Already, I was feeling much more relaxed and cheerful.  Took the elevator to the real lobby of the hotel. Wow... the decor was very classy and modern (not that I don't like traditional), and it was very welcoming.  I even ended up getting an idea for my Christmas Decor in my home next year.

My room was a tad on the small side and I was worried that it would be loud and bright being in the middle of Times Square.  I needed have worried- it was quiet and dark and had that famous Marriott Bed (really, they are that good, this isn't a lie.  I am actually going to buy one for my home).  The decor in the room was updated, clean, not beat up (like the OTHER hotel), and the bathroom was big enough to be comfortable in, instead of feeling like you were using the toilet IN the shower/bath.

I also ordered room service.  The breakfast was awesome but I wasn't sold on my dinner- a Caesar salad and french onion soup.  The soup seemed very greasy and I hate cold chicken in my Caesar however breakfast did make up for that.

Again, my only complaint is the room size, everything else was outstanding.  Even though I abhor being around tourists and loud noise and lights, I would stay here again in an instant and plan to make this one of my hotels and drop that terrible Hotel Intercontinental.

Highly recommended! =)

23/12/10 | Link | Rating: 5.0
31. Shaun L.
I stayed at this hotel on my most recent trip to New York. The room was clean and comfortable, and I had a nice view of Times Square. The service at the front desk was very accommodating too. The only criticism I had was that the restaurant prices in the lobby were outrageous! But as far as convenience and value is concerned, this is an easy hotel to recommend.

03/10/12 | Link | Rating: 4.0
32. Shari W.
I have stayed at this hotel twice in the last two months and I can't say enough about this place. It has a GREAT staff, AMAZING bar that over looks Times Square. The rooms are clean, beds are comfortable and its small enough to be a boutique but has the money as a chain hotel to back up the vibe style it has. Free wifi in the lobby lounge, it makes you want to sit there all day and chill. I cannot wait to go back!

20/10/12 | Link | Rating: 5.0
33. Glenn C.
Contrary to what most reviews are saying, the hotel is not in the heart of Times Square, not in the middle of all the bright billboards and jumbo-trons, not between all the main shops and theatres, and just outside where most of the camera wielding tourist like to hang at, and I admit, I was one of them.

Don't get me wrong, the Renaissance is just a few steps away from all this but for the purpose of being in the middle of all the action, I recommend staying at the Marriott Marquis.

The location of the Renaissance Hotel is at the North end of Broadway & 7th, at the outskirts of Times Square. None of the hotel's rooms really have the best view of everything Times Square has to offer, with the front of the hotel facing SE and the other end facing NW.  All the activity is towards the SW side of the hotel, where no hotel rooms are facing.  My room in particular was a corner room facing North which unfortunately didn't have the greatest view. Looking out my window were 2 huge corona bottles looking back at me.

The best view of everything from the hotel is only from its restaurant. It is located on the 2nd floor and faces the opposite end towards the jumbo tron, where the New Years Ball is dropped. One of the best views of Times Square no doubt! I didn't get a chance to eat at the restaurant but did marvel at the sight it had to offer, which I personally thought was the centerpiece of the hotel.

21/10/09 | Link | Rating: 5.0
34. Alex N.
I am not a tourist.  I stayed here for work, but actually live nearby.  Having the choice to stay at either the Marriott Marquis or the Renaissance, I choose R... and now it has become my mainstay if I can find one while traveling.  This brand has the right mix of luxury, comfort, and price.  

Unfortunately, this particular property is located in Times Square, and gives off that nasty touristy vibe.  It also doesn't help the price (thank you employer).  Rooms are relatively spacious given the city's stigma for closet-sized rooms and awful views of the next building.  Most times I had nice views Times Square.

One annoyance is the entrance.  You have to take an elevator to the 2nd floor and then another to get to your room.

Words of advice..  Never get room service.  It's waaaayyyy too expensive.  With all the restaurants in NYC, you must have lost your mind to eat in your room.  

3 and 1/2 stars for decent room and cleanliness, 1 off for the stupidly expensive food, and 1/2 off for the location.  I'll stay here next time, but only if I'm not paying.

16/04/10 | Link | Rating: 4.0
35. Jenny F.
Nice hotel with a great view of times sq. situated a little bit away from the main action which is a plus.  Check out the bar a few floors up for a fantastic view!

However the rates here are ridiculous NYC we can charge you whatever obscene amount we want and you will pay!  We had to pay the rate on the web because the Saturday night we were staying there were absolutely no rooms anywhere in the city, so we bit the bullet.

Definitely join the free Marriott rewards club. It is worth it.  One night here gets a bunch of points.

Staff at checkin were nice and gave us a room with a great view. Room was average NYC, a bit small but comfortable and clean.

22/03/12 | Link | Rating: 4.0
36. Alex S.
This review is for a Company party...not for a stay.

The view of Times Square is incredible. So close you almost feel like you're standing in it. The ambiance is nice and the decor is fresh and modern.

Food? Wasn't blown away. But it wasn't bad either.

Would I come again? Yes...as long as I'm not the one footing the bill.

28/12/10 | Link | Rating: 4.0
37. L A H.
If you're ever in New York I would propose staying here. The location of the hotel is amazing. You walk out the front doors from the lobby and, "Hello Time Square."
The decorations of the hotel are unique and impressive. The staff does a great job in making sure your stay is comfortable and memorable. Our room was very nice and the view was fantastic. It makes want to constantly be out touring Time Square.
I can't recommend this hotel enough.

12/11/11 | Link | Rating: 5.0
38. AngryYoungMan X.
Expensive but decent. About 15min walk from Penn Station.

Rooms are clean, fairly spacious (for Times Sq standards) and well maintained. Wi-Fi is available for a charge. This always saddens me. For $400/night, they can atleast include a free wifi connection.

Check-in desk was courteous and allowed me to check-in 5hrs ahead of time. Big plus if they keep this up! No complaints with any aspects of their service. It has a fairly nice lobby and hotel restaurant with a view of Times Sq. Although food itself is nothing to boast about.... mediocre, hotel food. However this is NY, so there are only million other options if you step out of the hotel!

$ will vary hugely based on season and day of the week but if your trip is based around Times SQ area, this is a good place to stay.

12/01/12 | Link | Rating: 3.0
39. Anna K.
Best location in times square. You're literally in the center of everything. Many shops and eats in walking distance.

My flight landed 4 hours early and they let me check in early. The concierge was great, he set up a car service to pick me up to and from the airport.

The best part was room service- They brought up buffalo wings at 6am. Nuff said.

04/06/12 | Link | Rating: 5.0
40. Wendy B.
4 Weary travelers arrived at 9am hoping for a miracle and Gina gave it to us. Quick nap and off we went for 4 days of fun in NYC. Rooms are spacious and well appointed. Wifi and comped breakfast was great. Gina was a delight, pulling a double shift and handling each guest patiently and with good humor. Everyone that worked there was friendly and seemed glad we were there from curbside umbrella service as we arrived back from shopping to multilingual bellman. Great stay in a great Times Square location.

30/12/13 | Link | Rating: 5.0
41. Amelia B.
I hate Times Square. More than anything.

So I was extremely apprehensive when I had to stay here for work (unfortunately our office is in Times Square as well).

But I like Marriott in general, and this is a solid hotel. It's not the luxury of the W or the Ritz, but the beds are amazingly comfortable, the rooms & bathrooms are large, and the pull-out desks are HUGE--perfect for business travelers.

I was surprised by how quiet the hotel was even being in Times Square, and the rooms have room-darkening shades to block out the bright lights of NYC.

The hotel bar and restaurant are pretty decent--great ambiance. Drinks are pretty standard-price for NYC, but the food was overpriced and underwhelming.

The place where I take away a star is the fitness center. Ok, I know that's not the most important part, but when I have to stay in a place for a week, I need a gym. The equipment is adequate, but they NEED to work on the temperature control in there. It is unacceptable to keep the gym at 78 degrees in the dead of winter.

29/01/11 | Link | Rating: 4.0
42. Liz R.
3.5 from a Platinum Marriott member, so not sure how this place would fare for a regular tourist or business traveler.

I requested an early check in and two beds for my Mom and my short trip to New York.  Our room was ready when we arrived at noon (nice).  We were upgraded to a higher floor.  The view was alright, but not spectacular.  No chance of a suite because, among other things, we didn't want the King bed to share (mostly because I was already sick and coughing).

The Navigator (concierge) desk, located on the 2nd floor (lobby), was always staffed with friendly, helpful people.  I recommend using them to answer any questions.

Gorgeous lobby - very hip and modern.  Tons of lounging areas, pillows and cool art objects to look at.  Didn't use the bar (even though I received free app coupons), but it was popular.  There is an area to eat breakfast, but it is pricey ($25 for buffet, $18 for eggs benedict).  There is also an elite lounge where breakfast is free.  Killer view of Times Square.  Also very swanky seating.  Mom and I liked this area alot.  Anna manned this lounge very well and treated us right.

19/02/11 | Link | Rating: 4.0
43. Arnaud S.
This is a try cool hotel. Location is amazing however if you know NYC like I do, you almost wish to be few blocks off Times Square so you don't have to deal with tourist who do not know where to go and stop to take picture every minutes.

Surprisingly the prices are pretty good for the location and the room are nice as well. This place is however missing a pool, gym and a concierge lounge (this is for the travel expert like me). I was lucky to score a corner room however it would be nice to have an actual view on TS...

Overall, this is a good hotel, especially if you are a tourist.

24/07/12 | Link | Rating: 3.0
44. Ji Y.
The location of this hotel is fantastic. It is in the heart of TImes Square and walking distances to many restaurants and theaters. Love Jamba Juice which is located right downstairs! That was big plus!

The rooms are pretty big compared to a lot of the NYC hotels. I had three adults and an infant with a portable crib in the room. We all fit comfortably in a double bed room. The rooms are modern but had quite a bit of HUGE dust bunnies on the edges of their carpet. Although we were on the 8th floor, the noise level from the streets was not bad. It was quite entertaining to people watch and seeing all the things going on in the streets of NYC through my hotel room.

Check out their R Lounge there. It has one of the most beautiful views of the city at night! You won't be disappointed.

FYI- They do not have a garage. Just valet. The valet is located by the side of where Jamba Juice was (between 7th and 8th street). You park the car and go into the hotel to get a valet person to take your car. The parking fee is $58 for regular sized cars and oversized cars were $68.

26/09/11 | Link | Rating: 4.0
45. Tim V.
Awesome hotel!

My son and I stayed over Father's Day weekend and couldn't have enjoyed ourselves  more.

The thing I appreciated the most is that there were no surprises - Check-in was fast and friendly, service and product quality in the bar and restaurant were great, housekeeping services were very good. Our room had the two queen beds that we requested, not easy to find in NYC from my limited experience. Free in-room safe gave piece of mind. Mini-bar (never cheap) was convenient - although I bought M&M's from the mini-bar the first night and wake up to find out we are right next to the M&M store with a zillion pounds of M&M's in all colors.

We requested and received, without the typical negotiating, an extended (2PM) late check out on Monday.

The location was perfect for our purposes.

19/06/12 | Link | Rating: 5.0
46. Dan R.
Anyone ever heard of New York City?  This is it.

What makes this place unique is its location.  It is literally in the middle of Times Square, and all the rooms look out over the amazing streets and yet somehow block all the noise and craziness.  It's immaculately decorated, trendy, clean, and has a totally friendly and professional staff.

The other thing worth mentioning is the lounge that has a panoramic view of the Square.  It's worth checking out, even if just for a minute.  

Beware of drinking the water bottles in the room- at $8 each, check your bill when you are leaving to be sure none got "tacked" on by mistake either (they were happy to remove the incorrect charge in my case).

So if you're in the neighborhood and feel like spending $470+ a night on a sweet hotel right smack in the middle of Times Square, you know where to go.

21/11/11 | Link | Rating: 4.0
47. Tracy S.
One of my favorite Marriott properties in NY. Great service. Quaint. Great views of Times Square.

23/10/13 | Link | Rating: 4.0
48. Faisal L.
This is a fantastic hotel in Times Square, and despite its location, has some level of seclusion. Unlike the Marriott Marquis, this hotel does not have a flock of tourists walking through, so it's quieter, less crowded and much posher. The rooms are roomy and views staggering,

20/03/13 | Link | Rating: 4.0
49. Kevin H.
Great hotel and glad we stayed!  In the middle of Times Square made most everything convenient.  Staff was nice and the rooms were great.  Bed was comfortable and we always had quick hot water!

03/12/13 | Link | Rating: 5.0
50. Kay P.
Very nice rooms, and they were honest about our view--we were unable to get a view of Times Square, but their breakfast lounge has a phenomenal view.

I was supposed to get free breakfast and a complimentary appetizer, which was not offered to me upon check-in. When I called down to ask about it, they apologized and gave me two complimentary appetizers. I was very impressed with their service and kindness.

02/01/14 | Link | Rating: 5.0
51. William C.
Stayed here for 2 nights, very good location! only 2 blocks away from time square and you almost walk to anywhere from this location: NBC studio, 5th ave shopping area, Intrepid air and sea, Korean town...etc.

Great rooms, clean and nice. Staff were courteous and helpful. great restaurants and bar at night. I will stay here again when I come back next time.

05/05/12 | Link | Rating: 5.0
52. Beto D.
This is my preferred hotel in NYC. I stay here whenever I can get in as many of my trips our last minute to NY, which is not good for booking hotels.

Location - Excellent
Times Square, ummm - right out your hotel front door
Subway system, ummmm - right out your hotel front door
Restaurants, ummmm- right out your hotel front door
Shopping/Shows - ummmm-right out your hotel front door

Service - Excellent
Navigator - check
Forgot something - check
Need more towels - check

Hotel Room - Excellent
Clean - check
Comfortable bed - check
Clean bathroom - check

Platinum Folks - Top Notch
Concierge lounge - Wow...awesome, awesome, awesome view...
All the perks

Enjoy!

24/05/13 | Link | Rating: 5.0
53. Ron D.
Mixed reviews for this hotel. Room was pleasant; clean; not large but not small; quiet and did not hear Times Square on our side of building.  The bar had a great view of TS. Food was average. The two lobbies with having to take two elevators to enter was funky.  But the real negative was the location. The entrance was right on TS and it is a zoo and mass of tourist humanity sprinkled every few feet with tour bus hawkers. We could not get away from the area fast enough. We will never, ever, ever stay there again.  Plus despite getting a discounted room rate, it was a $100 more expensive/night than a much more upscale Sofitel just a few blocks away. This hotel is over-priced for its quality and location.

07/10/14 | Link | Rating: 2.0
54. Lauren M.
We stayed here before two years ago and absolutely loved it and decided to come back.  There are many things we enjoy about this hotel and the view is amazing.  The rooms are quiet for being in Times Square which was a plus.  Now onto the issue.  We prepaid for two rooms prior to arrival.  A few hours before check out my mom and I went to the lobby for coffee.  We received a $56 bill under the door for various phone calls to NYC numbers.  I explained to the front desk we were not even in the room on the day in question (we only stayed one day) and asked her for the time of the calls.  She only said they were on Jan 31.  I again told her we were at a matinee show, lunch, etc and had proof of not being in the room to make calls.  She acted very annoyed and said she would remove the charges.  Two hours later we went downstairs to check out and there was a $16.95 charge for internet.  Again we did not attempt to or access the internet in the last two hours of our stay.  We all have cell phones and did not need data.  We again brought this to her attention and she claimed it wouldn't have just showed up if we didn't use it.  If we used it, or tried, we would have no problems paying.  She then said she would remove the charge.  I think the Marriott is running a scam because they tried to charge us for almost $80 worth of calls and internet we did not use.  If you go here, check your bills and credit card because they are running some kind of scam.  The front desk woman is named Glenda and she was quite rude.

03/02/15 | Link | Rating: 2.0
55. Mickey A.
So you want to stay right smack dab in the middle of Times Square? Um, this might be the place for ya. Want a quick access to the subway? This is the place for you. Want to be within walking distance to almost all the theaters? Want to stay right next to an Olive Garden, in of all places, New York? This is the place for you. (No, really, there is an Olive Garden steps away from the hotel entrance.).

I stayed here for a week long work trip and don't really have bad things to say about this place other than the crowds outside. I guess I don't have the patience to deal with the madness, but hey, it's an experience, right? I can only imagine this place New Year's Eve.

Rooms are pretty spacious for NY hotels. I had a double bed room and felt like my family of four could work with this. The hotel did seem family friendly as I learned from screaming children staying across the hall. Fridge is one of those empty ones so you can add whatever you want to it. The built-in closet was huge. I'm a short gal and could literally stand in the closet and open my arms wide. My last NY hotel closet was like the size of a high school locker, so this to me was a treat. It's not like I really needed it since I was only here a week. Beds were fine, though one of my beds has seen better days if you know what I mean. Thankfully, the other one was nice and cozy and didn't make as much noise. I didn't visit the restaurant or lounge located in the upper lobby so I can't comment on those. I heard the view of Times Square from the lounge is pretty awesome, so maybe next time I'll have to check it out. But seriously, there are tons of restaurants and stores to choose from. It's like a 5-10 minute walk to Radio City Music Hall, 30 Rockafeller, and other touristy stops. If location is on your list of must have's for hotels, this probably would be a good fit.

07/05/13 | Link | Rating: 4.0
56. Justine L.
I came to this Renaissance in March 2010. I thought it was a nice hotel - welcoming lobby, lounge, etc., rooms were comfy, remodeled but small and tight. Service was as you would expect for this tier of hotel. The lounge/breakfast room was great because it overlooked Times Square so that you'd have a panoramic view of everything, including the NYE ball.

After my stay, I thought it was pleasant and comfortable, but a bit cramped. Apparently, this is the spoiled Chicagoan perspective because everything in NYC is small. And I only learned this because this month, I stayed in a crummy crummy, more realistic NYC hotel - the Milford (yuck).

If you want a nice stay, central to Broadway theaters, enjoy Times Square without the hustle and bustle, and close to trains, this is the place for you (and me!).

09/07/13 | Link | Rating: 5.0
57. Al G.
A great place to stay.. I was in the city for a work trip and stayed there.. The place is clean and the staff always make sure that I had what I needed.. The hotel is in the middle of Time square .. If you want to see time square and all it wonder .. this would be a great place to stay.

12/02/14 | Link | Rating: 5.0
58. Jenny A.
Definitely a nice hotel on Times Square. Awesome location! However, Bar & lounge service are not attentive. It was a perfect price & location for the New York experience considering I was there at a convention. Room service menu needs work, especially the late night menu. The movies offered for pay per view were all OLD. The 'W' is right across the street so we went there to drink. Easy to get a taxi standing in front of this place! It is right next to the discount tickets stand for killer deals on Broadway shows. Concierge was not there at all hours and didn't really give us much for 'most popular' restaurants... Not much help really. No waitstaff ever came to us in bar lounge to offer a drink so you have to walk up to the bar. But they have chess in this lounge and it's really fun playing after a long day on time square.... This hotel is close to all the major hot spots in New York.

27/03/14 | Link | Rating: 3.0
59. Shaneisa D.
I stayed at The Marriott Marquis (horrible) and the Algonquin (eh...) this past weekend and ended up spending my last day at The Renaissance. Overall, this was my favorite hotel. Though it took a while for them to check us into our room (it wasn't ready), the staff was really nice, the rooms were clean and our view of the city was great. They concierge also recommended us eat at Buddakan in the meat packing district which was amazing. I would definitely stay here again.

02/12/14 | Link | Rating: 5.0
60. Sam C.
Very mixed. Parts of this place are absolutely incredible and others are very much lacking. The goods: The service from the sales representative was amazing. She reached out before my stay to welcome me. She sent me wine and cheese to my room on the house. The bed was incredibly comfortable. The R Lounge has one of the most amazing views of Times Square I have ever seen (pictures included). The showers were enormous (literally, throw yourself a party in there). The rooms were silent, even those facing Times Square. The bad: Besides the sales representative I found the staff to be either cold or very lukewarm. The elevator situation is terrible I understand space is very limited, but you have to take two elevators to just get to the rooms. The elevators are incredibly slow too. And there are no signs telling anyone where to go. The other thing that bothered me - and this is the main reason for the review - they have a relatively small lobby on the second floor. But virtually every night there was a private party, which means you can't use the lobby. In fact, one night I got off the elevator and an employee accosted me demanding to ask where I was going. After I was done laughing and brushing her off, I thought to myself, for $600 a night, I can do cartwheels through the kitchen if I so much feel like it. Room service food was bad - but that is to be expected. And I would have liked a bathtub. Another service thing I remember was going up to the concierge asking where the Gold Member free breakfast was, after looking at me like I was crazy, she finally came to reality and said "Oh on the other side but it is closed over the weekend". So I spent $30 on a very small breakfast buffet with scrambled eggs and a bagel.

Overall, I absolutely hate staying in Times Square. Not just because of the tourists but because of hotels like this that charge $600 - $1,000 a night in December and give you the level of quality you would expect at a airport Marriott. If the price was closer to $150, I would have been pleasant as can be.

10/12/14 | Link | Rating: 2.0
61. Krystal C.
AMAZE BALLS!!! After a loooonnng drive from VT to NYC we arrived to this gorgeous hotel - exhausted and in need of sleep. Upon arrival we were treated with the absolute best customer service! Everyone from the Valet, Front Desk, Bell Stand, Bartender and even the concierge made an effort to make sure we were happy:)

The hotel is right in the middle of Times Square and directly next door to the M&M store:) TONS of tourist all over the place which makes for super high energy the second you step out of the hotel (this can be a + or a - depending on your purpose of travel). Once you get inside of the hotel it's nice and serene oasis. I also found the room to be super spacious, at least by NYC standards.

We didn't get a chance to lounge in the bar/restaurant, but it had a sick view overlooking Times Square. If in need of a TS hotel this is definitely As Good As It Gets!

13/03/13 | Link | Rating: 5.0
62. MIk W.
Love the Renaissance brand. Enjoyed our stay here. Rooms were nice, beds extremely comfortable. Upscale decor, bathrooms and room amenities.

Ate in the lobby bar. Generous quantity of the serving (no small bites). Cocktails were prepared fast and were delicious.

Staff was extremely accommodating and helpful. Gym was a little small but sufficient.

22/02/14 | Link | Rating: 5.0
63. Butters L.
The location is great, the staff is friendly, and the hotel is very nice. However, I stayed on the 10th floor, and it was significantly louder than any hotel I stayed at in years.  taxis honking all night, drilling early in the morning, police sirens. I barely got any sleep, and for that reason I likely will not return. I much prefer staying a few blocks away from all the action to have a decent chance at getting some sleep.  I learned it is important to get the highest floor possible, as even the 10th floor was not nearly high enough in Times Square.

17/10/14 | Link | Rating: 3.0
64. Susan M.
Stayed here on February 8th and 9th with my husband, daughter and her roommate. We were in the city for the Mercedes Benz Fashion Week.  Love this hotel! Cannot say enough about it. The hotel staff is top notch as at most Marriott properties.  The vew in the lounge is magnificent.  It is as if you are in the inner sanctums looking to the outside.  (Actually, you are). I highly recommned this property. It is a good location to get to 30 Roc and local attactions. It is not overwhelmingly large (like the Marquis across the street). Highly recommend.

20/02/14 | Link | Rating: 5.0
65. Ali C.
Great location!!  They are in the middle of Times Sq.  The R Lounge looks right over the action.  The rooms are more spacious then others I've stayed at in NYC.  I love Renaissance and they fit the bill, trendy and cool.  The bath amenities are awesome!

The staff is wonderful.  The navigator was helpful in suggesting restaurants as was the front desk.

16/06/13 | Link | Rating: 4.0
66. Beth S.
Wasn't sure what to expect from a hotel in Times Square, but this is a great place to stay. It's a short walk from Rockefeller Center and convenient to theaters. We didn't spend much time in Times Square itself, as it's so touristy, but the location is easy to get to and close to a lot that we wanted to do.

The room was modern, well-decorated and larger than other NYC hotel rooms I've stayed in. Beds were comfortable and the bathroom was relatively roomy.

The R Lounge bar is a nice place to unwind and rest tired feet at the end of a long day walking - especially if you can get a seat on the wall next to the huge windows overlooking Times Square.

The staff was friendly and helpful, and my only complaint was that it's a Pepsi facility, so there wasn't a Diet Coke to be found.

25/06/13 | Link | Rating: 4.0
67. Mark W.
What good fortune that I happened to stay in your hotel this week.  Normally, I would stay in W but for some unknown reason, all Times Square hotels were full and for a while, I thought that I wasn't going to find anywhere to stay at all.  However, Lady Luck smiled on me and guided me to your revolving door.  Little did I realise how unfortunate I had been.

It was a little unusual to be asked to pay the room rate in advance.  Normally, a credit card authorisation would be taken and the bill settled the following morning.  Could it be that your guests were less inclined to pay their bill after they had seen their room?  That was a little worrying.

During the week I was there I don't think I ever saw your concierge/s stand once, instead every time guests walked past they, sat and started at their screens (must be a generation thing). You can imagine how relieved I was therefore when, arriving at my bedroom.

The maintenance team deserves my heartfelt thanks for disconnecting the bathroom extract system.  I hate to see myself in the mirror when I'm shaving and I like it when a bathroom gets all steamy and water runs down the walls.  I think that all that the black mould growing on the ceiling over the bath was a small price to pay for all that lovely humidity.

Given the current economy, it was so good to see that your maintenance department hadn't spoiled things by making unnecessary repairs.  With digital clocks everywhere these days, I really miss the steady ticking of an old fashioned alarm clock when I'm going to sleep so the incessant drum beat of the toilet running was a most welcome substitute.

Back in the bedroom, I also loved the way that the wifi did not allow us to connect more than one device, despite promising us the ability to connect six on payment. The addition of the constant drop outs and slow speeds was a stroke of genius and succeeded in transforming the otherwise banal service into a thing of beauty and surprise.

Finally, I must say that I really enjoyed the breakfast, cooked fresh on Wednesday morning.  Of course, by the time I actually ate it on Friday, it was perhaps a little past its absolute best and the brown and crispy fried eggs were probably a bit 'nouvelle cuisine' for my unsophisticated tastes.  I can say however that following the breakfast, I was passing so much wind that I could have farted the national anthem and that is usually a sign of a damn fine breakfast.

I managed to contact the W and they found me a room and I was able to check out early. I am still waiting for that refund since you made us pay upfront on check in.

Please be good enough to let me know when you're next putting your prices up so I can come back and experience even more of your extraordinary good value.

Yours etc,

Mark

PS.  I apologise for the very poor quality of the photographs.  These were taken using my mobile phone and  uploaded using your wifi so the constant dropouts have caused my photos to turn out somewhat impaired.

28/12/13 | Link | Rating: 2.0
68. Weijia L.
This review is for the LOUNGE.

Great view. Drink was kinda expensive. Intimate atmosphere.

It was weird to see kids there :p

03/09/14 | Link | Rating: 4.0
69. Craig M.
Actually pretty solid place to stay.  Great lobby, nice large rooms. Perfect views, location, location, location.  Well worth the cost especially if you can grab a good deal.
We stayed in a double room and there was a ton of room, a decent sized bathroom and a fridge to store drinks etc. great place.

26/09/13 | Link | Rating: 5.0
70. KK M.
Nice hotel with a very friendly staff. Room is spacious and clean. The lobby area is nice with a great view of Time Square from the restaurant. The sitting area is great in the lobby with checkers and chess for the kids. You can't beat the location. They have valet parking but it takes forever to drive to the hotel because of the (car and foot) traffic nearby. But, with such a prime location, that is to be expected.

29/12/14 | Link | Rating: 4.0
71. Bob G.
This is a great lobby  bar to have a cocktail, use the restroom and charge phone   Overlooking Times Square. The downstairs  lobby is deceiving and appears to be well guarded  I needed to use a restroom and look for a phone electrical socket. I took elevator to lobby and was instant transformed into a beautiful  well appointed lobby/ bar with view onto the street. The long bar tables have electrical sockets  the lighting is exquisite. Very very sexy place

26/12/14 | Link | Rating: 5.0
72. Jenna C.
My husband and I are here in NYC for a conference through his work and decided to stay a few extra days.  They (his company) put us up in what was supposed to be an amazing hotel and let me just say, the Trump in SoHo could learn a thing or two from the Renaissance.

Check in: A
Today we called ahead for early check-in and upon arrival the room was ready! :)

The Lounge: A++
They prompted me to write this review. I just went down for a late breakfast. Even though they were cleaning up they sat me. The Lounge staff were very friendly, didn't rush and the food was wonderful. I ordered the same meal as at the trump; a latte and eggs Benedict with potatoes. It was better quality, included the HAM and was a much better price - about $20 including tip. They even sent me off with a free latte to go.

The Rooms: B+
The rooms are clean and a decent size. They have a walk in shower, a work station, a good size closet and ironing board. The noise level is a bit louder than I would like but then again the hotel is right on time square. The decor could use some updating but that's really last on my list.

Anyway, I look forward to the rest our stay.

16/09/14 | Link | Rating: 5.0
73. Hong P.
loved it.
especially the bar that overlooks times square- best view of the lights!!
yes, this place is a little pricey, but u get your monies worth!
located smack bang right in the centre of times square- a tourists heaven.
this hotel offers free wifi and also free access to computers in the lobby, 24/7.
the most helpful and friendly staff ever- they've kept in contact with me since my stay last year.
theres broadway venues right across the road and a pretty decent diner called Evergreen Diner just ahead on 47th if you're keen on a massive, delicious breakfast! Renaissance offers a great breakfast within itself, though!
My only pickle with Renaissance was with their accessible guest room.
Bed was very low in height and it was quite a small bathroom. Rails and benches all in the right places but was quite tight in space, but do-able... if you are a very small person.

11/05/14 | Link | Rating: 4.0
74. Beau H.
We have stayed here on other occasions and been very pleased. This stay was not so great, and so will book a different hotel for our next NYC trip.
Pros: location, friendly staff, Aveda bath products, nice sheets,
Cons: glass bathroom door, expensive WiFi  
(19.00/day) no minibar!?, terrible beds!, no concierge.

03/08/14 | Link | Rating: 3.0
75. Kerry B.
I stayed for Business this week I really liked the front desk staff the were very helpful and check-in was quick. The room itself was a decent size and overlooked time square. There was a little bit of traffic noise, but nothing that I couldn't sleep through. The bar area and the lounge area were really nice there was a good mix of people there and was quiet enough to actually do a little bit of work, but fun enough to actually be able to talk to some people and make some new networking connections. A+ for security. I forgot my iPad in the room and called right away. They were able to retrieve it and hold it for me until I could get back to the hotel to pick it up. A lot of integrity there and I really appreciate it.

11/09/14 | Link | Rating: 4.0
76. Mike W.
Very nice hotel. The rooms are spacious by NYC standards and nicely decorated.  The lobby has a very cool feel without being overdone and the front desk/concierge staff were wonderful.  The bell hop staff, less so.

My two negative points are really minor. I'm not a fan of the split elevator setup where you have to take an elevator from street level to the lobby and then use another bank of elevators to get to your room.  One of the elevators was broken while I was there which exacerbated this pet peeve for me.

Also, I'm not a fan of being this close in to Times Square and all of the noise and crush that goes with it, so I normally stay down by Bryant Park.  That said, if you're coming to NYC with the desire of staying in Times Square, then this hotel is perfect.

01/11/14 | Link | Rating: 4.0
77. Fist F.
We have stayed at this property several times over the years and it always delivers! The people that work here do a terrific job and really make you feel valued as a guest and go the extra mile!  One young lady in particular that I want to call out at the front is named Fleridana and she is a pleasure to deal with! She knew that my wife and I were celebrating an anniversary and recognized my Platinum Premier Status and upgraded our room to a Junior suite and the front office Mgr then sent up Champagne and strawberries and a nice note congratulating us on our special day! This is a group of people that go the extra mile! Stay here - You will love this place and the team!

26/04/15 | Link | Rating: 5.0
78. Jamie E.
We stayed on points. The young lady at the check-in desk indicated at 3pm that our room wouldn't be ready till 4pm, but that it would be worth the wait since we were being upgraded to an executive suite. Score! Perhaps bc they were slow, or bc we were silver members or bc it was noted that we were celebrating my birthday.

Added bonus, complimentary presecco and strawberries! Room wasn't ready till 4:00 on the dot. The lounge was fine to wait in and charge my phone and enjoy a well-made vodka-lemonade concoction. Homemade chips and dip only .99 cents!!!!? But cocktails were $16 a pop so there ya go.

Doorman was very cool, too. He was good to us. Didn't use the gym or dine in the restaurant.

Rooms and hallways were immaculate. Hotel is very small and very quiet compared to sister hotel (marriott marquis) next door. Privacy is good bc there's no real true lobby. Tiny ground level check-in area w elevator to lounge/restaurant. Elevators at this level go to rooms where there are maybe only a dozen rooms per floor. Much more of a boutique hotel feel for Times Square. Ideal location for shows.

Decor for rooms/lounge/etc trying VERRRRY hard for a "W" vibe. Mellow clubby music and extremely avant guard art work down to the lighting and even drawer pulls on the furniture. Like modern melted looking body sculptures. Really strange and I am an artsy person/interior designer!! Just seems a bit contrived and honestly not attractive. Wasn't ugly and everything is very clean and new so I'm not going to complain.

Room was great, tidy and clean. Our suite had no great view but two nice size full baths, living room, fairly comfy bed.

Very impressed and luxurious for Times Square. A solid choice for sure. No free wifi though has got to change. We shall be back! For more excitement visit Marriott Marquis next door and for more luxury visit the Chatwal down a couple of blocks. Otherwise this Renaissance is definitely in my top 5 Times Square hotels. Good job.

09/05/14 | Link | Rating: 4.0
79. Patrick F.
It's sort of a secret in midtown. Few people seem to know that you can go up to the lounge, have drinks, and hang out. It's not a thur night kinda thing but an excellent business meeting opp in the area when a coffee shop just doesn't cut it.

18/03/15 | Link | Rating: 3.0
80. Tajira M.
I love this location, though I will say that it's an extremely congested area. You can expect traffic and sirens, but. Think the hotel does a good job of preparing you.

Coming in, you receive a warm welcome, and your bags are transported to your room. After check-in, you take the elevator up to the lobby. You can access the restaurant, the lounge, and the elevators to the guest rooms from here.

Up in the rooms, you can hear some of the street noise, but the hotel provides you with ear plugs if you are sensitive to noise. It didn't bother me, and I didn't have trouble getting to sleep. Room service was quick and delicious, and the lounge had a nice list of cocktails.

Times Square is literally right outside. The shops, the street vendors, hot dog stands, and lights make from great photo opportunities and the concierge gives some good restaurant recommendations.  If the traffic is busy, walk down a side street to get toward Lexington -- you'll have an easier time hailing a cab.

30/12/13 | Link | Rating: 4.0
81. Ryan Z.
I've stayed here many times on business, and it's one of the better hotel options in the Midtown/Times Square area, especially if you want to stay in the Marriott family. I love that this hotel is intimate by NYC standards and is very easy to navigate. Yes, the elevators can be a tad bit slow, but that's a small price to pay to not deal with the complicated elevator system over at the Marriott Marquis. The location is stellar and the view of Times Square from the bar/lounge is simply breathtaking. The public areas and rooms are all very nice and up-to-date (especially as compared to the aging Marquis). Service has always been very friendly and attentive.

20/03/15 | Link | Rating: 4.0
82. Emily R.
This Marriott is clean and comfortable as expected at the Marriott brand. The room. Is very spacious for New York City. The bathroom is clean and contemporary and super clean. They offer the Aveda line which I appreciate. The club room served a beautiful array of  fresh high quality options for breakfast. It's we worth the upgrade price for this club room breakfast. They offered eggs,sausage,oatmeal, yogurt, fresh fruit etc. the very best part is the view of Times Square. The floor to ceiling windows  offer probably the best view anywhere of Times Square.

05/01/15 | Link | Rating: 4.0
83. Pjai M.
This was my first time back in New York in over 40 years.  I was a kid when I visited years ago,  and I vowed not to go back.  So on a trip to Jamaica we decided to layover In Times Square for a few days.  We booked a three day stay at the Renaissance.  The room was a bit small but nice after all this was New York.  OK, foundation of my review is Mr. Omar Bennett at the Concierge desk.  Omar was amazing he knew something about everything we talked about was able to recommend a few good places for dining, shows, sights and how to get there by train.  I did not want to drive in that city traffic at all.  I had a fear of the train and getting lost.  Omar made it very easy for us to get around the city.  Took in two great Broadway Shows and Ground Zero.  Thanks to Omar we had a wonderful time and I can not wait to go back.   Thank you Mr. Omar Bennett. Job well done.

18/05/15 | Link | Rating: 4.0
84. Melissa P.
The two elevator thing is weird (one up to the lobby from reception; one to your room) and the room service is overpriced, but that's to be expected. The room was much larger than our room at the Ameritania last year (almost half again as large); the staff was super friendly; the lounge area is very nice. The location can't be beat if you're seeing Broadway shows, and there's a Q train just steps from the front door. I would absolutely stay there again.

Bonus for the eight year old: free stuffed animal at check-in.

01/04/15 | Link | Rating: 4.0
85. Norm J.
The Renaissance New York Times Square Hotel is a great hotel with a friendly staff. The decor of the general hotel area is blob chic. By that I mean there are random blob like (don't know what else to call it) artwork and sculptures in the main lobby and lobby bathrooms. The king size room is spacious with great views up and down Times Square (at least the room we were in did). The bed was ultra comfortable and the bathroom shower had bench seating which came in handy with the hangover I had. I'd definitely recommend this hotel to anyone visiting NYC.

The only reason why I'm giving this hotel 4 stars instead of 5 is because of the lack of security. With the hotel being in Times Square, there are people walking around at any given time of the day and that means they can wander into the hotels. Each night of our stay we'd come back from enjoying the bars and each time we made it up to our room without any security person or system checking to confirm we were guests of the hotel. There was a guard on the street level entrance who just sat there as we stumbled into the hotel and didn't ask to see our room key. Once we made it up to the main lobby level, where the guest room elevators are, we didn't have to put our key card in to access our floor (even though there was a key card slot in the elevator that said insert key to access floors). Beef up the security Mr. Marriott if you want 5 stars.

12/04/15 | Link | Rating: 4.0
86. Melissa S.
We checked in yesterday and the woman at the counter told us that she upgraded us to a suite! I was using reward points to pay for the room so that was a nice surprise and really makes me feel appreciated as a Marriott elite member. You usually never get anything extra when you use reward points for airlines or hotels. The room was gorgeous, huge,  2 bathrooms,  separate living and bedrooms,  modern decor, very clean.  The staff is so friendly. The concierge recommended a great little Italian restaurant away from the chains around Times Square.  Breakfast was great and the views from the R Lounge are spectacular. I booked a few nights at another hotel chain for the rest of the weekend and am so disappointed. I'm definitely staying at the Renaissance in the future.

12/12/14 | Link | Rating: 5.0