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Residence Inn Manhattan Midtown East in New York, NY

Residence Inn Manhattan Midtown East in New York, NY

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Company Info:

Rating: 3.95

Address: 148 E 48th St, New York, NY, 10017
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Comments (21):

1. J S.
It was clean and spacious (by New York City standards), reasonable priced, and close to a lot of New York tourist attractions without being in the middle of it all (not having to deal with all night honking and the like).   The breakfast was hot and had a variety of choices, plus they had plenty of staff to keep things clean.  Front Desk staff were polite and  responsive and they also offered a treat for our anniversary.  This is my new New York City Hotel!

31/08/13 | Link | Rating: 5.0
2. Kirun M.
Really great hotel staff.  They remember your name, even when you've been away for a while.  This was a brand new property when I stayed here.  Great kitchen.  The only downside is that the air conditioner is loud and is an under-window unit.  I never partook in the food situation in the mornings or the evenings, but I heard it was always decent.  When I was staying there, they didn't have wine or beer in the evenings, but I think that's changed.  The laundry room is very convenient when you're living in NYC and you don't want those fluff and fold places to shrink all of your clothes that need to be hung dry.  The most annoying part of this hotel is that you need to change rooms every 25 days.  So annoying when you're at a long term stay hotel.  It's a NYC thing, I know.  The rooms that face south have really great views of the Chrysler Building.  If you're really lucky, some rooms on the south side have balconies, which is great when the weather is good.

28/12/13 | Link | Rating: 4.0
3. Paige G.
I honestly did not mean to leave two stars. I intentionally meant to leave ONE. well , when I booked this hotel through Priceline, though before I booked it I contacted the RESIDENCE INN NEW YORK to make sure there would be a room available. The associate whom I spoke with clearly stated "YES ma'am, your room will be available. However you book your room, the room will be available afterward." I then immediately told her it was through Priceline and she clearly stated "oh ma'am that is no problem at all, book it and come in." With this information from an associate who works FOR the hotel, I booked it, then proceeding to the hotel. When I arrived to the hotel with 2 friends and all of our luggage, the woman behind the desk wasn't very helpful at all. I told her the situation and the phone call I made to the hotel prior to arriving and she was very nonchalant; stating: "oh, well, sorry but there are no rooms available, there are other hotels in the area, try the one next door or the one of 51st street , they're pretty good too." We stood in front of her with shock and dismay because of her nonchalant attitude about the situation. I repeated the situation again because I spent $423.39 on rooms for one night and this was the treatment I was getting. The rooms that were booked were not used because I was lied to by one of the associates about having a hotel room. We did not use the rooms at ALL, yet they did not want to refund me my money that I paid for it, even after I explained to them the situation and how one of their associates mislead a customer. They were extremely nonchalant and rude about it. For this to be a "great hotel", their customer service sure said  otherwise and to take money for customers is so ridiculous. I've gone through a process of contacting my bank , the hotel again [which the woman brushed the situation aside] saying "look , I'm sorry but maybe you should have booked a different hotel" there is no way I am taking my services back to them!! I honestly want a refund of the money I spent with the rooms I did not utilize and If you want great customer service, do as the two associates told me and "GO FIND A DIFFERENT HOTEL TO STAY IN"

02/09/14 | Link | Rating: 2.0
4. Autumn G.
If you are travelling for business be careful with this one.  They most definitely will charge you the cancellation fee if you don't cancel within 24hrs.  There are other Marriott locations close by that I have found to be more flexible with business travel cancellations such as the Marquis and Essex House

26/03/14 | Link | Rating: 1.0
5. Christie H.
My husband and I stayed at the Residence Inn one night last weekend. We were in the area for a wedding and decided to make the most of our trip and head into the city. This hotel has been beautifully renovated- the old brick building is beautiful and the inside has been done in a very modern style. The staff was incredibly friendly and really wanted to make our stay the best possible.

We booked a king room on the 10th floor and our window looked out on the Chrysler Building. The room was beautiful, perfectly sized, not too big and full of useless things. I really liked the idea of having a kitchenette in our room! If we had been staying longer, I would have certainly taken advantage of it.

For us, the location was really key in our booking a room here. We didnt have plans to really stay in our room, as I had never been to the city before and really wanted to take in as much as possible.

I think the only downfall to this hotel was how incredibly slow their elevators are. We waited on average 6 minutes by the elevators! I realize that this is an old building, so its not a deal breaker.

All in all- we would absolutely stay here again!

21/08/13 | Link | Rating: 4.0
6. Louis B.
What a wonderful place to stay. Tucked in a step away from Grand Central, the Met Building, Lexington Avenue, three blocks from the Lexington Ave. subway, and smack in the middle of the East Side.

Staff was superb, friendly, knowledgeable and well versed with the attractions, schedules and points of interest.

Rooms were magnificent. Brand new steel appliances and quartz counters.  Although it is obviously an older building, it has been painstakingly refurbished and modernized. The rooms are smaller than a comparative Residence Inn outside NYC, but after all, this is Manhattan, and I know many people have smaller places to live in permanently than we did for three days. We also had an 11th floor balcony with good views of the Chrysler Building and the old Panam  building.

For a convenient and well-located place that caters to customers without costing a fortune, this is a great place.

12/04/13 | Link | Rating: 4.0
7. Miko E.
My husband and I stayed there for 4 nights and truly enjoyed the stay. We didn't get to work out as we walked everywhere daily. Everything was clean and I loved the hotel. The breakfast provided a lot of options including yogurt with granola & they change the menu daily from breakfast burritos to biscuit with gravy etc.

Third night I had to do laundry and Anthony assisted me getting change for the coin laundry, detergent & softener.

We will stay again. Bathroom was very comfy and brand new tubs.

07/01/14 | Link | Rating: 5.0
8. Brian R.
Best place to stay in Midtown. Huge rooms, relatively quiet, great breakfast, great service, very clean wonderful stay

11/11/14 | Link | Rating: 5.0
9. Joshua R.
Stayed here off of hotel tonight. Great location right near grand central station and pretty sizable rooms for NYC (was able to get 2 queens). Definitely recommend for anyone visiting the city, if you are able to get a decent rate.

31/05/14 | Link | Rating: 4.0
10. Victoria C.
The five stars are for Josue, Peter, and Paul. They were incredibly friendly, and hospitable. They are the reason I would recommend this hotel and return. Very warm welcome, and helpful with my reservation and room choice! These guys deserve a promotion and a raise!!

25/02/15 | Link | Rating: 5.0
11. Christina K.
LOVE this hotel! I booked three nights with my points, but I didn't have enough for a fourth, so we stayed our first night in the Doubletree on 51 and Lexington, which sucked.

I booked a room with two queen beds, and unfortunately my gold status didn't get me an upgrade. Sad. But the room was HUGE - very very spacious and gigantic by NYC standards. There is a small kitchen, with two burners, a dishwasher, and a fridge/freezer combo. All the dishware was really modern. It was a beautiful place! They even provide ear plugs, which I definitely used staying with my snoring family.

Breakfast was awesome - eggs, breakfast sandwiches, potatoes, french toast, and maybe three other items in the hot bar. Not to mention a waffle station, fruit, yogurt, milk (including chocolate!!), coffee, oatmeal and yogurt/granola parfaits. I used the exercise room, which was small but well-equipped and there are ear buds if you forget your own.

The staff was amazing. Everyone was so friendly - the front desk was very helpful and another staffer showed up up the service elevator on a busy morning. We had a great stay. Another front desk staffer called their private car service to get my family to the airport, $65, tax tolls and tip included. They even left a cupcake for my brother because I had told them it was his birthday! Those unnecessary, but thoughtful touches are what send this place over the top.

16/11/13 | Link | Rating: 5.0
12. Dan R.
Beautiful and brand new, just a few steps from Grand Central Station.

Gorgeous lobby area with tons of comfy chairs.

Our room was really nice, much larger than I expected. Very comfortable bed, large bathroom, all new and sparkling. The only gripe we had with the room was although the glass shower was large, it had the worst water pressure I have experienced in a long time.  

The breakfast buffet boasted a big variety of items- Canadian Turkey Bacon, French Toast, eggs, potato pancakes, a waffle station, cereal, juice, etc. Unfortunately, the food wasn't very hot- to be honest, it was barely warm. A tray of French Toast came whisked out of the kitchen, it was popped into the warming tray -we were the first ones to take a few pieces out, and honest to God it was luke warm.

I can't skip commenting about the taxes on the bill -$43 a day for Occupancy, State, and City taxes. Let's all sing "I'm in a New York State of Mind".

Despite the shower and the less than stellar breakfast, there were enough plusses here to make this a great place to stay in Manhattan

29/04/13 | Link | Rating: 4.0
13. Shawn S.
The rooms were clean and neat.  The staff was friendly.  The breakfast was good, but very crowded.  We had to sit on the floor.  The halls smelled like chicken soup.  The gym is there, but it is tiny.  On the other hand, the location is good, the price was right, and the breakfast was good.  So, not a bad choice.  

We had free wifi as Marriott gold members.

25/01/14 | Link | Rating: 3.0
14. Kara S.
This is now my go-to hotel in Mid Town.  My first stay was a Sunday and Monday in early July.  We booked a king studio with a terrace.  I called on the morning of our scheduled arrival and asked if there was a possiblity of an early check in, as I'm never truly comfortable with leaving my luggage at a hotel and taking off for the day.  The guy (Antonio, I believe) said he would see what he could do.  We arrived around 12:30pm (check in is at 4) and they were ready for us.  We were very pleased that they accomodated our request.  My wife said "so far, this is the best birthday!" at the front desk (we were in the city to celebrate her 46th) and they noted that she said that.  We went to our room, chilled out for a few and headed out for the day.  When we returned, there was a birthday card with two Crumbs cupcakes waiting for us in the little kitchen of the room.  Super sweet.  
The lobby is very nice and they have a huge jug of water with stuff like lemon and cuke slices for your refreshment.  They said that it changes weekly.  It was a nice treat to have a free, cold drink right there.
Our room didn't have a great view but the terrace was AWESOME!  So worth it!  It had 2 huge comfy chairs, two bistro chairs and 2 little end tables.  It was great for a nice, breezy summer night and a couple of cocktails.  
The free breakfast is really cool but we only partook of coffee and tea.  They have DIY waffles, eggs, eggs with cheese, bacon, breakfast sammies, cereal...pretty much anything one could want.  The space that it's in is very welcoming and comfortable with couches, tvs and free newspapers.
My only complaints, which I relayed to the front desk upon checkout, were that the toilet paper holder in our bathroom was hanging by a prayer and the shower fixture was super loose....though still provided an excellent and powerful shower.

I highly recommend this hotel.  It's replacing Le Parker Meridien for me, which I've been enjoying for over a decade.

02/07/14 | Link | Rating: 4.0
15. Leslie T.
Rooms were clean despite I did find hair in the shower yuck! The kitchen was full loaded big plus. Comfy bed I'm extremely big on beds and despite the room being a tad bit small I was happy. It's new York what do u expect. Nice price. Good breakfast and pretty decent gym.
Would go back.

12/08/14 | Link | Rating: 4.0
16. Andrea S.
Food Allergy Friendly staff! Christian is in charge of the breakfast / brunch. He made sure a special order was ready for us every morning. He made dairy free eggs and cooked bacon separately to avoid contamination. Zuzu waitress) was so helpful and accomodating as well. Clean room and the kitchen is a must with kids.

08/05/15 | Link | Rating: 5.0
17. Nuke L.
Very modern hotel. Guessing it was fairly new construction. Room was very nice and modern and simple.  Free breakfast was solid as well.  Service was fine.
Only snags were the elevators which took forever. 2 of them are not enough for the volume of people that stay here. God help you if one breaks.
Also, if anyone is walking around above your room, you WILL hear it, especially if they have heels. Although I doubt there are many hotels in NYC that aren't like that.

25/03/15 | Link | Rating: 3.0
18. Pam M.
I've stayed here twice since they opened a few years ago. I enjoyed my first stay in May 2013 more then my second, which was last year. My first stay, service was great, friendly& prompt. Secure & clean environment is a basic requirement and there was personnel guarding  & monitoring their front door in the late evening/early morning, hours when guests return from a late night out. My last visit, there was no personnel monitoring the front door late night, so anyone could wander in, take the elevator (doesn't required card key to access floors) and possibly be up to no good. Call me paranoid but I'm originally from NYC & spent the majority of my life there, so I'm always concerned about safety. In addition to the missing security on a late night, I was charged for a water bottle that I didn't drink. I usually get my water bottles from Duane Reade, which is a block away. They didn't give me a printed receipt when I left & said they'd e-mail it to my email address on file. I checked my email & didn't receive it after 24 hours so I called them to request an email copy, which I received after another day. After reviewing the receipt, I saw a charge for a bottle of water from the room that I didn't drink, so I had to call them again to get it corrected via credit to my card. After about a week, I still didn't see the credit so I called them AGAIN for the correction & credit. They finally processed it, but I had to chase them down for a credit of about $10. Not a good second experience for me, so I'm not sure if I will stay here again.

For best prices, check travel discount sites and compare to their site.

Overall, here are the pros & cons:


Great location in midtown east, 6 blocks to Grand Central station, 3 blocks to closest subway on 51st & Lex.

Big, comfy bed & quality linens.

Free breakfast including fruit, yogurt, pastries, bagels, bread scrambled eggs, waffles (you make your own), juice, tea, coffee.

Kitchette in every unit, good for quick snacks, has a micro dishwasher, 2 electric burners, sink, dishes & flatware for 4 people.

Doorman on the weekend (Sat morning) was super nice & helpful both times I stayed there. He called a car service to bring us to the airport & he driver rolled up in an Escalade. Lots of room for luggage & comfy ride, but was pricey vs. normal cab to JFK.


Water pressure in shower was lacking.

Inconsistent service & security

Mysterious charges on your bill. Make sure you check all line items on your invoice before you leave.

I paid for a room with outdoor space but the space was a little bigger than a "Juliette" balcony. Not wo h the higher price. We did have more natural light though.

31/01/15 | Link | Rating: 2.0
19. Aria S.
Had a fabulous experience here this last weekend!

1. Close to subway stops (51&Lex and 53&Lex)
2. Great location! We were walking distance to some eating spots, a Duane Reade, Sbux, and bars/clubs.
3. Very affordable
4. Amazing front desk service. Always cheerful and helpful throughout the stay. I was using a friends&family discount and forgot the necessary paperwork. No worries, they said I can use the business center before I checked out to print it out and it was seamless.
5. My friend Alexis C. accidentally took an cab to another Residence Inn across town and they helped her at that location to find our reservation here, and help her come "home" safely.
6. Spacious room, with kitchenette. Definitely helpful for storing food, using the wine glasses, etc.

My favorite was the hugee lobby with tons of modern seating, a fireplace,  and free hot chocolate WITH fresh MARSHMALLOWS and cinnamon sticks :)

Wish we coulda taken advantage of the free breakfast but my body refused to get up at 10am.

Will definitely stay here again during my next NYC visit with friends.

09/02/15 | Link | Rating: 5.0
20. Donna D.
This hotel is in a great location when I come to NYC for work.  Close to many things, and subway options if you need them.

The lobby is fine, and there's room to sit and wait for your cab/car, unlike many NYC hotels.  The dining area has plenty of seating.

The breakfast is decent.  Mostly typical items, but I really appreciate spinach salad fixings and cold cuts out there.  They were very popular items! I sure wish more hotels did this for breakfast.  Not everyone wants a sugar crash from the first meal of the day.

The rooms are nice.  Most are pretty spacious.  Amenities are good as far as RI goes.

The staff is pretty friendly, although they can be a little slow to assist at times when they are busy talking to each other.

Cabs can be a pain here, so plan accordingly.  It is probably easier to just Uber.

18/02/15 | Link | Rating: 4.0
21. Lynn R.
I don't know where these people got these awful pictures from but the suite I was in was nothing like those small rooms it was modern and beautiful.

After a fire in my bldg. last year this is a bit late but none the less I lived here well over a month. I had a suite with a kitchen 2 big flat screen TV's a VERY comfortable bed and a pull out sofa. To be honest I didn't want to come back home! There is a small gym, laundry room and a computer and office center that no one really uses. That was a charm as I had a ton of research for my ins company and a lot of printing and copies, all free!

The location is key to me one of the best in the heart of midtown, right by all the big hotels and not far from the action if you are a tourist. There is no room service but free breakfast, snacks at cocktail hour with soda and maybe wine not sure, fruit etc. You are a half a block from all the stores that carry any and all food and travel notions everything I had smelled of smoke I had to by even a night gown.  

The staff was beyond excellent, I usually have something that needs an adjustment here it was my insurance company no my land lord so I had to extend way beyond what we thought was going to be two weeks. At holiday time all of  NYC was sold out, Anthony the manager at the time did a lot of extra work for me to make sure I wasn't out in the cold for Christmas as they were of course sold out. I got so used to the service and the comfort of the "hotel living" I really didn't want to come back. There are different rooms the price determines the room, the view the bathroom some have just a shower.

I have no complaints loved it here and the staff was MORE then kind knowing I was going through a hard time, coming in I smelled the entire front desk of smoke and was a bundle if nerves. I was very happy my insurance company chose them in an emergency they put all my fears to rest but when the clock stopped ticking I had to move on a sad day.

12/05/15 | Link | Rating: 5.0