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Sofitel New York in New York, NY

Sofitel New York in New York, NY


Experience the ultimate in comfort and convenience at Sofitel New York. This brilliant, 30-story midtown Manhattan hotel evokes a contemporary statement in limestone and glass, just a stone's throw from Fifth Avenue. Enjoy the modern amenities at this fine midtown New York hotel, set within easy reach of Manhattan's most celebrated attractions. Sights near our four-diamond midtown Manhattan hotel include Times Square, Broadway theaters, world-famous restaurants, art museums and corporate headquarters


Company Info:

Rating: 4.14

Address: 45 W 44th St, New York, NY, 10036

    Hotels in New York, NY



    Comments (132):

    1. Ron F.
    One of the best hotels in midtown. Nice size rooms, great beds and sheets plus an excellent staff. You won't be sorry if you pick this hotel on your next trip to NYC.

    10/11/06 | Link | Rating: 5.0
    2. Sonia K.
    Great hotel in a great location. The rooms were spacious when compared to other NY hotels I've seen. I booked through Priceline and got a decent rate. The beds are amazingly comfortable - probably the best I've ever seen - and I wanted to steal the pillows. Bathroom was also gorgeous (big plus in my book). The French accents everywhere got to me by the end of the stay, and didn't get a chance to check out the gym - but had a great time.

    24/04/06 | Link | Rating: 4.0
    3. Keoni U.
    This hotel is a very nice place to stay and at a very good price. OnDemand movies are free but it may get cut out so if you are watching a movie you might have to pick it up at another time. The bathrooms have speakers hooked up to the TV so you can listen to what you are watching. The lobby has a nice waiting area with 3 computers hooked up to the Internet but it's very slow. The staff is very nice. This hotel is in a great location. Half a block from fifth avenue and block and a half from times square. If you need a refigerator just call the front desk and they'll send one up. Don't store anything or move the contents in the room refrigerator cause you'll get charged (Bell boy told us this). I'd stay here again and recommend this place to others!

    04/03/07 | Link | Rating: 5.0
    4. Angela N.
    The Sofitel is comfortable and unafraid to express a strong, decadent personality in an industry of pandering, powder-my-ass, reuse-your-towels! hoteliers. I'd be disinclined to stay elsewhere.

    12/07/07 | Link | Rating: 5.0
    5. David A.
    Nothing short of fabulous.  Amazingly comfortable bed, huge bathroom, robe and slippers.  Friendly staff, QUICK check-in.  Smooth easy stay.  The bar is nice, cocktails not cheap.  I've stayed in the Chicago Sofitel, and enjoyed my stay here as much.  This hotel may not be as cool architecturally as the Chicago location, but the location is great!  Close to a nice diner (Red Flame), train stations, walking distance to most places in Midtown you'll want to go.  Our room on the 12th floor had a king bed, the room was roomy.

    17/10/07 | Link | Rating: 5.0
    6. Scoobie D.
    If you like to stay in Midtown but still want to be far enough away from the raucous Times Sq, you'd be pleasantly surprised to find a classy, intimate, comfortable, clean, graciously staffed  hotel right down the street from the famed boutique Algonquin and the Iroquois hotels.   For those who like spa-like marble bathrooms, Sofitel will not disappoint you.  Highly recommended.

    Tip:  For breakfast, go a few doors westward (Red Cafe??) instead of paying $25.  For dinner, check out the Greek restaurant (Kellari Taverna) a few doors down the street--excellent greek cuisine and good wine that won't break the bank.

    20/07/07 | Link | Rating: 5.0
    7. rachel L.
    The location can't be better. 1/2 a block to 5th Ave. and 2 blocks to the theatre district. Our rooms were at the back of the hotel and were extremely quiet. The rooms were decent size for NYC. The only complaint and I must say I am being picky, is that they offered turn down service between 5 and 5:30 pm. Way too early as we were still in the room getting ready to go out. Would stay again in a heartbeat.

    05/06/11 | Link | Rating: 4.0
    8. Susan M.
    We love this hotel. Amazingly quiet rooms, fantastic location (not on a super busy street) great view, no unnecessary noise in the hallways & it was very clean. The concierge are very down to Earth too & helpful with shopping suggestions other than the usual overpriced midtown area. We walked probably blocks or more  over 3 days and I took a nice hot bath every evening before heading out to dinner or a play. It was THAT clean. I'd highly recommend it for a boutique hotel. We walked down the street to see Phantom since it's on the same street... very convenient.  Note: when we were checking out the people next to us had a $14,000 bill. (Gasp!!)

    13/02/08 | Link | Rating: 5.0
    9. Melissa B.
    Stayed here for three weeknights and it was a great experience!  The room was gorgeous and the bed was ridiculously comfortable.  Everyone was incredibly helpful and friendly, the decor was classic, and there were fresh flowers around every corner.  If you're a gym junkie when you travel, the fitness facilities were impressive as well.  Definitely recommend it!

    19/06/09 | Link | Rating: 4.0
    10. Alex D.
    This HOTEL is just simply, OUTSTANDING!!!!!

    I've stayed here twice, and both stays were amazing.  I stayed there last summer on my way to Puerto Rico (three days in NYC then five in san juan).  Unfortunately, my flight to nyc was delayed so my late evening arrival ended up being a really early morning arrival.   DRAT.  I called the Sofitel and got a lovely receptionist on the phone (from Puerto Rico, god I wish I remembered her name because she was a godsend).  I told her my situation, and I was extremely bummed out that I would only be able to get a cat nap for an hour or two given my full day in new york city.  She ended up upgrading me to a suite!!! So that I could get a ready room for my early morning arrival.  Although I got a 3 hour nap, it was the most luxurious nap I ever had in a beautiful suite!!!!  This was a stay I would never forget.  The bathroom was amazing with a shower and nice tub!  The beds are plush.  I also like the free internet in the lobby!  

    Other things I like, the rooms are quite roomy for nyc hotel rooms (even the non-suite room I had on my first visit)!  The gym is nice.  It's a quick run to Central Park and close to everything... shopping, theaters, park, subway lines, bryant park!!!  What a superb hotel  Great service.  I especially love the fresh orchids that they put in the bathrooms!!!  

    It's pricey... but worth every penny if you are seeking solace and tranquility in a hotel in the middle of the most bustling, dazzling, crazy city in the US!

    30/08/08 | Link | Rating: 5.0
    11. Mike V.

    I booked a two night stay beginning on new year's day.  No regrets!  I made reservations on the hotel website to take advantage of the pre-paid discounted rate.  We arrived at the hotel around 1pm after checking out of our previous hotel.  With no one at the check-in desk at the time I thought we would need to have the hotel hold our bags until a room was ready, but we were pleasantly surprised to find our room was ready!  The check-in was smooth and the lady helping was pleasant. With four elevators available we never experienced a problem waiting.

    No complaints about room space as we had enough space to place our luggage against the wall and still walk around. The bed was VERY comfortable, bathroom amenities plentiful, water pressure and temperature great, room spotless, and we never heard housekeeping during our stay.  We didn't need to use the closet space staying only two nights.  The Bose sound system is a nice amenity we enjoyed that I find very few hotels offer.  Our room view on the 17th floor wasn't anything spectacular overlooking a quiet street, but I wasn't specifically looking for a view during this stay.  This made for very quiet nights where I don't recall hearing a sound.  The hotel is within 2 blocks (the short ones lol) of subway lines that will get you anywhere and 2 blocks (the big ones!) from the Imperial Theater where we watched Billy Elliot.  Housekeeping turndown service included coming home to our room with classical music playing. A wonderful way to welcome you back to your cozy room after a long day in The City!

    The Sofitel New York gave us a quiet area within walking distance to Times Square, Broadway shows and subway lines.  With a comfortable bed, spotless room and attentive service added our overall experience was a very solid 4 star hotel stay!  Would definitely stay there again.

    21/01/10 | Link | Rating: 4.0
    12. CourtneyBolton -.
    This is where my parents stay when they're not at the Pierre. I absolutely adore the Roger & Gallet (Paris) Jean Marie Farina bath products.

    01/04/10 | Link | Rating: 4.0
    13. Stephen W.
    This was a great place to stay in Midtown.  The room was nice, very clean and comfortable.  The location is really convenient and close to everything.  Grand Central Station is only three blocks away so it was easy to jump on a train up to CT.  The staff was very accommodating and helpful with anything I needed.  Definitely worth every penny and I would highly recommend this place to anyone planning a visit to NYC.  Enjoy!

    23/01/09 | Link | Rating: 5.0
    14. Adrienne B.
    I stayed here for 3 nights this past weekend and it was a perfect experience. The place is beautiful, service is excellent, and the location is quiet yet convenient. I especially enjoyed the bed, plush towels, and the turndown service - the music was a nice touch! This is my new go-to hotel when I'm in NYC.

    08/09/09 | Link | Rating: 5.0
    15. Andy O.
    Really nice Hotel, with outstanding location for a visitor.  The concierge's were really knowledgeable and helpful.  The rooms were a touch on the small side, but as this was my first time to NYC, a friend who lives there said that they were actually quite big for NY.  Definitely would stay there again, and a pretty competitive price for as nice as the hotel was.

    19/07/10 | Link | Rating: 4.0
    16. Kate F.
    Momma stayed here with a friend for a girl's weekend visiting NYC. Loved it.

    Orchids everywhere. Spacious rooms with good use of mirrors. Big beautiful bathroom with a tub and glass shower. The beds are amazing. I laid down for a minute when we stopped in the room for something and just floated on the cushiony goodness.

    I hear the room prices were not bad either.

    They lose a star because the "American" breakfast of two eggs, sausage, hashbowns and coffee costs... $21.

    Which is just stupid.

    But you can control your own AC, room had a hairdryer and other necessities, and a big book of NY info next to the window overlooking 44th. And slippers.

    22/04/07 | Link | Rating: 4.0
    17. Olive O.
    Great place to stay....the three times I've stayed here this year, I've ended up in a corner suite.  It's very spacious and the views are amazing.  The beds are very comfortable, the rooms are clean, and I like that there's a shower and a separate tub.  

    The staff there are very nice, easy to talk too, accommodating, and the door men are cuties with a great sense of humor.  Love it!  

    Location is great, it's off Fifth so you can do all your shopping, close to the subway so you can hop on a train.  Very convenient.  Looking forward to my next stay here.

    13/05/08 | Link | Rating: 5.0
    18. Colin W.
    This well-appointed hotel has friendly, knowledgeable staff, very clean rooms and common areas, a nice bar with some outdoor seating, and excellent breakfast, all at a price that's very reasonable for midtown.

    31/05/10 | Link | Rating: 5.0
    19. Chris E.
    If you want a great hotel, right in the middle of everything, then Sofitel is the place for you. Everything about the hotel was perfect. We are very picky when it comes to hotels but we couldn't find anything negative about Sofitel. The staff was very friendly and always greeted us with a Bonjour or a Bonsoir. We had the continental breakfast each morning during our stay and there was enough food to feed two. The rooms were kept clean and they didn't fall short on providing supplies we missed (razor, shaving cream, etc...).  I would definitely stay there again.

    26/01/11 | Link | Rating: 5.0
    20. Albert G.
    Excellent property, great location and fantastic room. The staff is very courteous and professional.

    18/01/11 | Link | Rating: 4.0
    21. Kerri M.
    Perfect stay and to this day one of my favorite hotels.
    The staff was incredibly accommodating, super friendly, Not right smack in the middle of Times Square but only a couple blocks away, so it was convenient. The rooms were comfortable, a little on the smaller side but still nice. I got to NYC super early that day and I checked my bags and then went out and about, came back took a nap and went back out again. They made the beds in the few hours i was gone and left these cute little mints on my pillow. Loved it! Loved it!

    06/11/08 | Link | Rating: 5.0
    22. Sarah C.
    I stayed here on the final leg of my honeymoon in July 2007 and it was very nice. The room was tiny but very clean and comfortable. While the room was tiny, the bathroom was quite spacious with a great shower and bathtub.

    The concierge was very helpful, they hooked us up with reservations at a truly memorable Italian restaurant down the street.

    The Sofitel is also in a great location, a few blocks east of Times Square and a few more south of Central Park. We were able to get around very easily.

    18/01/08 | Link | Rating: 4.0
    23. Brandon L.
    As nice as any hotel I've stayed in.  The staff is very nice and helpful, there's plenty of them to answer any question.  I'm enjoying my staff very much

    09/04/11 | Link | Rating: 5.0
    24. Vianne S.
    Beautiful room and very modern and clean.  It's so close to everything.  Don't need a car, jut take the metro.

    23/08/11 | Link | Rating: 4.0
    25. Amy W.
    I recommend this hotel to anyone visiting New York City. It's a perfect location close to Times Square, shopping, dining, theatre, etc. The rooms are big and the bed is amazing. The restaurant, Gaby, has a terrific menu and is worth a visit even if you aren't staying at the hotel. We sprung for the breakfast-included package and it was very much worth it. Staff are friendly and knowledgeable and go out of their way to make your stay as pleasant and comfortable as possible. When we arrived I had a special "happy birthday" dessert waiting in the room, which was a nice added touch! The hotel is lovely and has a definite French feel, minus the tiny guest rooms.

    03/05/11 | Link | Rating: 5.0
    26. ernesto s.
    I really don't have anything bad to say about this place.

    The staff is friendly and attentive, rooms are comfortable and so are the beds, and their location is fantastic.  Oh and if you're fan of custards, try out their creme bruelee that thing was mind blowing.

    This place has it all, location, good customer service, comfy rooms, and great desserts.

    14/02/10 | Link | Rating: 5.0
    27. David J.
    I have just completed a three-night stay at the Sofitel New York. After staying at several other NYC hotels, I can truly give this hotel the award as my favorite NYC hotel. The hotel is very conveniently located and only a few blocks from Times Square. Since I was forced to attend meetings in a Times Square hotel, this property was a perfect blend of 'close enough' but not too close to the tourist masses.

    The hotel itself is very lovely. All of the common areas look recently updated but keeping the feel of a classic European decor. Check-in was smooth and friendly, and all of the staff members I encountered during my stay were very pleasant. The gym was also well equipped and large enough to be usable with multiple guests using the facilities.

    My room on the 12th floor was surprisingly large for a NYC hotel. Luxuriously appointed in right browns, golds and reds, all of the now-standard amenities were present (Bose alarm, in room safe, LCD tv, sitting area). The queen bed was very comfortable and only made better by the excellent fabric fittings. In the bath, a glass walk-in shower, large tub, and marble floors and counter made the luxury experience complete. The room was also VERY clean and very well kept, showing no signs of hard wear.

    Again, this hotel holds the gold standard for NYC in my book. There may be bigger (hello, Waldorf) and more glamorous (W Hotel, can you hear me?) but the blend of luxury, relaxation and pampering here are unmatched!

    09/03/10 | Link | Rating: 4.0
    28. Jeff T.
    Stayed here on business and was really surprised by how much I enjoyed it considering I picked it pretty much just because of its location... and the location is great. Easy walking distance from Times Square and Rockefeller and hundreds of stores, restaurants and bars.

    The room was spacious by Manhattan standards and at least the view from my room was more than the usual air shaft. I had three others in my little room working on a work project and we had plenty of room to move around. The bathrooms were nice too with both a luxury tub and a shower. Lots of the extras too that my wife loves for me to bring home. These were from L'Occitane.

    A room is a room though, and what sets some places like this one apart is the people. The staff was great. Very helpful and friendly and they helped with a variety of special projects I had. This is my new fave place in Manhattan (fair warning that I've only stayed at about 6 other places here).

    09/01/10 | Link | Rating: 4.0
    29. Jack S.
    Home base when visiting my hometown -NYFC!
    Got to love a hotel right in the middle of everything that seems miles away. "Very "classy, wonderful lobby area and Gaby Bar.
    Walking distance to tons of restaurants and bars.
    Walking distance to tons of shopping.
    Walking distance to the tree at Rockefeller Center at Christmas.
    Nice rooms, yes smallish, but it is NYFC, so appropriate for sleeping and playing. If too small get a suite or stay somewhere else. Staff is very French so prepare for zee attitude (LOL) but the rest of the staff is great. Remember, it's NYFC so everyone needs to be taken care of if you want to be taken care of, wink-wink.

    25/12/08 | Link | Rating: 5.0
    30. Andrew D.
    I have returned and had an equally nice experience.  The rooms are very clean and the hotel is within walking distance of most everything you need.  Great experience and wonderful hotel!!!

    16/07/11 | Link | Rating: 5.0
    31. Food C.
    hmmm. not sure on this place. i was very happy when priceline said they upgraded me to this location. i was thinking wow!!!! there's a sofitel in l.a. and it's really nice and upscale looking so i was thinking this would be the same.

    when i told someone i was staying there they said they actually had stayed there before and they were not too impressed. i couldn't understand why but i soon could see why they said that.

    the lobby is very nice and the stairs that go up to whereever are really pretty. the staff was very very very professional at the front desk and you actually felt like you were going to stay somewhere very nice.

    the room was just ok in my opinion. looked a little dated and the furnishing seemed a little old and in need of repair/renovation. i kinda felt like i was staying in a room from the 1990s. when you think of sofitel, you're expecting really something nice but this just wasn't it. i remembered thinking "gee i could have stayed at club quarters nearby and would have been quite fine with that as the room level was seemingly the same". the rooms are large for new york, so if you like space, this is it. the bathroom seemed large too. their seemed to be a lack of usingt he space wisely though in the room. hard to explain. again, they need to upgrade the rooms/decor/furnishing to match the prices they are charging.

    would i be made if i had to stay here again.....no. but would i go out of my way to stay here again....no.

    30/10/12 | Link | Rating: 3.0
    32. Jennifer S.
    Love this hotel.  Beautiful rooms and centrally located.  Wonderful service.

    14/09/11 | Link | Rating: 4.0
    33. Kajal A.
    Just stayed here for four days and had a great experience!  The hotel is beautifully decorated and has a great ambiance.  Our flights arrived early, so we thought we would go to the hotel, check in and leave our bags with the concierge.  When we checked in, we were told that our room was not ready (as expected, because we arrived before check-in), but they would move us to another room, on a higher floor, but with a smaller bed (king to queen).  We agreed, as the room provided had a view of the Empire State building. The concierge then told us that since they had downgraded our bed size, they would offer us a free breakfast for two, each morning of our stay (40 dollar value, per day).  We were very pleased with this - as the complimentary breakfast was valued greater than the refund we would have received if we were compensated for the difference.  

    This really set the tone for our stay at the hotel.  Breakfast every morning was impeccable.  The gym was well equipped and airy (hard to do in a hotel gym, which tend to be really stuffy).  We were provided with free bottles of water every day - which is rare.  And every night when we came back into the room we had soothing classical music playing in our room.  I actually really liked this touch because I am not originally from NYC, and spending all day in the city can be really overwhelming and over stimulating.  The music immediately helped me calm down and relax. Also, the beds were like clouds! It was so amazing to nestle into a comfortable bed after walking all over the city for a full day, in sweltering heat!

    The rooms were always clean.  They had L'Occtaine products in their bathrooms.  The location was amazing - just a couple blocks from Times Square.  Lots of food and shopping options right out the front door.  And super easy to get a cab!

    All in all, this is a great place to stay.  Oh - and many of the staff speak French (I assume, since they said 'bonjour' & 'merci' all the time) - so if you want to brush up on your French stay here!

    My one criticism of this hotel is that the rooms are quite small.  We were told that while they had downgraded the size of our bed, the actual room size would be comparable.  I found the room to be too small with a queen sized bed in it, I imagine we would have been trapped if we had received the original king sized bed.

    06/07/10 | Link | Rating: 5.0
    34. Christopher Z.
    It's OK, not great.  I wouldn't stay there again.

    I think that the Sofitels outside the United States are MUCH nicer than the ones in the United States.

    23/12/09 | Link | Rating: 3.0
    35. Jenny L.
    Comfy beds!!!!

    Super close to Times Square.

    Big plus = L'occitane products!


    17/02/10 | Link | Rating: 5.0
    36. Alden G.
    I love this place and have been a customer since they opened. The Sofitel is a great place to stay if you want to be near midtown and catch Broadway shows. It's only several blocks from Times Square, yet in a very quiet location on 44th. Everything about it is excellent; you can tell from the moment you leave the bustle of the street and enter the serene lobby that you are entering a good customer experience! The restaurant is also excellent. It's so good you may end up eating here often, just because its easy and appealing.

    17/08/09 | Link | Rating: 4.0
    37. Heather S.
    My boyfriend and I stayed here for a long weekend in January.  One word impressive.  I am a flight attendant, so I spend half of my time in hotels, so it's hard to impress me.  Hotels are hotels...

    Well not this one.  There are hotels, then there is the SOFITEL!  I like the fact that you are in the center of Manhattan, yet the street that it's on feels like it's off the beaten track.  You can escape from the chaos of it all to the comfort of your room.  The bathroom is impressive.  Candles and fresh flowers in the room were a nice touch.

    The concierge  was very helpful in trying to find Greg and I cool spots to try in New York.  The entire staff was very professional and helpful.

    If you want to splurge and treat yourself, this is the place where you get what you pay for!

    08/05/09 | Link | Rating: 5.0
    38. Bethany T.
    Stayed here with my husband for our anniversary. The room was small but not cramped and the bathroom was both very large and very beautiful. I adore the glass-enclosed shower, and the tub was nice to have as well.  There was a votive candle and a sprig of fresh flowers in the bathroom, which were very nice touches! I was also very happy that their products (shampoo, etc.) were L'Occitane, on of my favorite brands. The towels were HUGE (probably what Shaq's towels are like, lol) but not quite as soft as I'd like. The complimentary slippers and cushy robe made up for that though!

    The artwork in the room was tasteful and the TV nice and large. The bed was by far the best part. a feather blanket under the fitted sheet with a feather duvet on top and 4 king size feather pillows (of different firmness) all surrounded in dreamy soft sheets. I almost didn't want to leave the bed to actually go DO anything.

    The only detraction from my stay was that you had to pay $8 for Wi-Fi. No, its not much money, but given what you are already paying to stay in the room, you think they'd throw it in.

    The room was little pricey, but you definitely get what you pay for! A wonderful stay!

    11/10/09 | Link | Rating: 5.0
    39. Crystal K.
    Worth every shiny penny.

    The service was excellent. The doormen were always courteous and friendly. I stayed here in February when it was insanely cold. The doorman would tell me to wait inside until he hailed a cab. I love being treated like a princess. ;) The concierge was extremely helpful and recommended some of the best restaurants. The room was a good size and extremely clean. The bathroom had double sinks, a shower and a tub (hard to find in new york). I love how housekeeping turns on classical music after they clean. I enjoyed coming back to calm relaxing room after a long day at work. I always appreciate the small gestures and details.

    I will definitely be coming back whenever I'm in town.

    25/09/09 | Link | Rating: 5.0
    40. Heather G.
    Solid hotel, really.

    As The London is always our go-to, I was a bit nervous coming here instead (though for the price, I couldn't not-try it once!), though it turned out to be a worthwhile endeavor.

    For under $300 a night, my companion and I got free breakfasts in the reastaurant every day, and one free 3-course dinner for the two of us.  We also got a complimentary Zagat Guide 2010, a box of french chocolates, a bottle of Evian, and a nice metal bottle opener (I only mention this because, of all the items, this was the one my companion was the most excited to receive!).

    The hotel offers L'Occitaine products in the bathrooms, which i LOVED, and the bed was very comfortable (especially the duvet).   We had a brief snafu with the television, but when we called for help, it was fixed within minutes.

    I found the concierge staff to sometimes be a bit stuffy and condescending, but not so much that it even ruined my mood.  

    The lobby area is elegantly decorated with comfy leather chairs, large flower arrangements, and an always-full bowl of granny smith apples to munch on.

    The waitstaff at the restaurant (which we dined at for our 2 free breakfasts and 1 free dinner) was worlds more helpful and friendly than they needed to be (or than I was used to at other places), but more on that in my review of Gaby.

    I did not go into the gym but from the outside peering in, it looked small but nice.  

    Rooms are small but very neat, and while the bathroom was gorgeous with both a standing shower and a bathtub, my one complaint would be that it would have been better with dual sinks.

    The place is elegant and understated, but certainly very comfortable.  It was tough getting a cab at that location, and on Saturday night we waited an unreal amount of time while the hotel staff tried to flag one down.  In fairness, it was partly because of the driving rain, though.

    I would certainly come back if the hotel were to offer the same freebies as they did this weekend, but probably not without them or a bit of a price-discount.

    Overall, great stay.

    14/03/10 | Link | Rating: 4.0
    41. Jen Y.
    Love this hotel!  Great location near tons of great little places to eat.  The room is nice and cozy.  I felt like it was more like a house, with great closet space, cool modern decor and fresh orchids.  

    Front desk staff is very helpful, concierge is great with recommendations/reservations.  On check out day they were great.  They stowded my bags after I checked out so I could shop and then I could even drop my bags off so I didn't have to carry them around the city (ok, I was doing some serious fabric shopping, it got heavy!).  I highly recommend this place!

    24/03/08 | Link | Rating: 5.0
    42. Sandy M.
    Fantastic hotel ! Beautiful, modern, super clean, spacious rooms, nice bathrooms with seperate soaking tub and glass enclosed showers, quiet location but  close walking proximity to Times Square & theater district. Fast, curteous service, and the staff is super thoughtful as we were welcomed with luscious chocolate cake and chocolate covered strawberries for our anniversary.
    Highly recommend this hotel !!!

    12/10/11 | Link | Rating: 5.0
    43. Rebecca A.
    This hotel is in a great location. The rooms are a good size by new york standards, but you are definitely paying for that.

    For the amount we paid, I expected far better customer service.  

    Mainly, the reason for 3  stars is that the room doors are so thin and light, you can hear everything thats going on in the hallway.  Everytime the other doors shut, our room doors shook.  This was particularly annoying in the am when housekeeping was going in and out of the rooms.  We even went as far as switching rooms, and it was still a problem.

    18/10/11 | Link | Rating: 3.0
    44. Caroline A.
    It was charming and nice, but has nothing on the Sofitel Chicago.

    This Sofitel has more of an old world charm to it, but not in a Ritz Carlton type of way.  The rooms are very similar to the ones in Chicago, but a little smaller and not quite as modern.  The marble bathroom was identical with seperate shower and full soaking tub.  NO FRETTE TOWELS or BATHROBE!  But they did have that French bath product that smells so great.  The beds are super comfortable and I slept like a baby (which is rare).  

    Room service is pleasant.  The fresh fruit plate was a nice snack and came promptly.

    Nice staff, friendly doormen.  Oh this hotel is under renovation right now, so there are many cosmetic flaws all over the place.

    Overall, I think there are much better options in the city, but not a bad choice.

    14/09/07 | Link | Rating: 4.0
    45. Sheru H.
    It's fabulous!  Have been staying here for years.  Many consistent long-time staffers who go out of their way to be helpful and friendly.  Can be pricey but it's possible to get special rates at times.  Great location, good vibe.

    23/02/12 | Link | Rating: 5.0
    46. Darren B.
    New York is my absolute favorite city in the US.  I've stayed at numerous Ws there when in town as I've DJd often at W Times Square but one visit with a good friend at Sofitel near Broadway sealed it for me.

    This was my absolute best hotel experience ever in New York.  Of course it's expensive but they treat you like your worth a million bucks, even if your only worth a hundred. I had the best breakfast there and didn't want to get out of our bed.


    01/03/11 | Link | Rating: 5.0
    47. Ben K.
    The luxury of having somebody else pay for your accomodations means that you can evaluate your experience in a context free of price tags.  As this is the only context in which I have been priveleged to experience the Sofitel, I have to say it is an absolute first rate facility.  What stood out?

    The bed in my room was quite possibly the most comfortable bed I have ever slept in.  The rooms, while modestly sized are well laid out, and the bathrooms are huge.  AWESOME shower.  Concierge handing out umbrellas at the front door while it was raining.  Fantastic central location.  Free computers in the lobby with internet.

    They do pretty much everything right here.

    31/08/09 | Link | Rating: 5.0
    48. Maria B.
    Pros:  Stayed here for 4 nights last week and it was a pretty hotel in a nice location.  The staff is really friendly and attentive too.  The flat screen tv was quite large and the bathroom had a nice seperate shower and tub - very roomy.  The bed was comfortable, the curtains kept the room dark in the morning and  the room was very quiet.

    Here is my weird con, which prevents me from giving it four stars:  I hated the bathroom door (so did my husband).  They were two wood double doors, so you can't lock them and they never close all the way (so you never really have complete privacy).  I know - it's a weird thing to be bothered by - but we were.  If I was staying by myself I wouldn't have cared that much I guess, but I like a real door that closes and locks.  

    Bottom line - this is probably a 4-star to everyone else on the planet but me.   :)

    22/01/11 | Link | Rating: 3.0
    49. B B.
    Our experience was pretty poor. Management is extremely poor and the rooms need updating. The location is good for the theatre district and Times Square but we had major problems with pre-arranged requests that the hotel agreed to but totally failed to follow through on. Completely ruined our group of 30 trip to NCY. I would not recommend this hotel to anyone.

    13/06/13 | Link | Rating: 2.0
    50. Jon L.
    My favorite New York hotel.  Everyone knows New York is noisy and hectic.  This hotel is an oasis of calm and civility.  Big, luxurious guest rooms and superb service.  Check in was a breeze and strangely enough, the front desk has never charged my credit card for the deposit.  The best part of my stay?  Quiet, yes not a peep, not a noise from the hallway.  You pay a premium to stay here but it is worth the expense.  The hotel is well located on Club Row (West 44th Street between Fifth and Sixth Avenues).

    24/05/13 | Link | Rating: 5.0
    51. Vivienne L.
    I've stayed here over the years and I still love coming here from time to time when I need some quiet time. I love that they are walking distance to Bryant Park. It's definitely not as fancy or as upscale as the other hotels but the service is still top notch.

    My favorite things about this hotel has to be that they have Voss Water for their guests and they have Frette towels and Bathrobes. Frette has to be the best towels in the world!

    FYI, Girls ask for a room with a large closet, they have them available for us...

    14/01/10 | Link | Rating: 4.0
    52. Valery C.
    I stayed for two nights at Sofitel New York in February 2011.  Its an excellent hotel, of a quality on par with its price, and a great deal for location.  I'm a native New Yorker (and staying here only because I'm too lazy to deal with weekend train schedules to attend a work conference that started at 7 AM) and can confidently say that its location is fantastic for a tourist.  Located within a 10 minute walk to Times Square, Grand Central, Rockefeller Center, and Herald Square, and most of the major subway lines.  Its really right in the middle of Manhattan.

    Doorman at hand, the concierge/bag check right when you enter, followed by small lobby area with comfy leather seating, a small room on the side (entrance visible when you leave, not when you enter) with three computer terminals offering free internet access, and at the end, the main counter to the left.  Decor is classy and simple, leathers and warm woods.

    Service was ubiquitous, friendly, and attentive; some spoke French and/or with a French accent, which was a pleasant touch if not really necessary.  Check-in was efficient.

    I stayed in a 6th floor king bed room, which was large, of similar decor theme as the rest of the hotel, with good quality furniture, fixtures, and linens.  The set-up around the bed was beautifully designed, including the lighting, artwork above the bed, and side tables.  Bed was firm and very comfortable.  The bathroom has a double door entry without locks.  There is a separate glass-enclosed shower stall in addition to a tub.  It was roomy and good quality, with an adjustable magnifying mirror and large, frame-lit vanity mirror.  L'Occitane bath products were a plus.  Mirrored closet space with lights inside, flat screen television, chair with side table, and work desk completed the room.  Wi-fi in the rooms is an extra cost per night; the lobby terminals help but that's an outdated method of providing internet access.

    I enjoyed my stay here and would highly recommend it for out of town guests.

    06/03/11 | Link | Rating: 4.0
    53. Lynn C.
    I loved every aspect of Sofitel. It was at a prime location, hidden between the major streets. It was walking distance to Times Square and 5th Ave (talk about dangerous for your wallet), and right across the street was a fabulous little cafe (Gregory's).

    This hotel staff was incredibly accommodating, letting us Californians check into the hotel three hours early since we took the red eye the night before. They were even kind enough to call us The rooms were beautiful, clean, and the bed was incredibly comfortable.

    And the big plus was their little gym which is accessible 24 hours. The gym had the basic equipment and fresh fruit, water bottles, and those awesome Evian water mist bottles for your dehydrated skin. Talk about classy. To me the gym is so important for any kind of vacation/business trips. For a place like NYC, it's essential because there are so many good eats around the area that if you don't hit the gym at least a couple of times, you'd notice the number go up on that scale.

    Thank you Sofitel for an amazing stay. I'll be returning soon.

    22/11/10 | Link | Rating: 4.0
    54. J M.
    I have stayed at this hotel twice... once in 2009 and then again in July for 1 week.  It is definitely beautiful and classy.  It is the perfect location for Times Square.  It's not exactly in the middle of all the action, but it is about 2-3 blocks away which is perfect so you don't get the 24/7 noise on the streets.

    The beds are amazing and comfortable, average sized rooms, and L'Occtaine products which are great.  The Housekeeping staff is so professional and kind.  The Front Desk was great - they were able to get us a room after we had taken the red eye in and we didn't have to wait 4 hours til check-in time.  It was definitely a life saver after a long flight.

    The first time I had stayed here, the Concierge was so sweet and helpful.  They told us great places to go, gave us directions, and anything we needed.  This time however, I was FURIOUS with their Concierge.  It practically ruined my trip.  I happened to ask the same lady twice for help.  Her name is Javae (pronounced Javah).  She was condescending, didn't provide any maps or directions, and did not even write down her "suggestions" for restaurants (which she said so quickly and which streets they're on.  I'm not a local, why would I know or remember where these things are?  WRITE IT DOWN FOR ME!)  I've worked in a number of hotels and wasn't even concierge, but when a guest needed advice, I wrote down directions, got maps for them, made them reservations, engaged in conversation, anything I could do.  With the amount of money we spent on this place for 1 week and 2 rooms, this lady should know her job and not only go 1 extra mile, but more like 100 extra miles for us.

    I do recommend this hotel despite the terrible concierge (which a non-local really needs).  It has a restaurant and work out room but I did not use any.  When you are in New York, you want to go out!  This hotel's location is perfect for anything you need.

    26/08/12 | Link | Rating: 3.0
    55. Sean G.
    Rooms: 4.5 stars
    Service/Staff: 4 stars
    Food/Drinks: N/A (didn't see a restaurant or bar in the lobby)
    Location: 5 stars
    Ambiance: 4 stars

    Recommendations:  Sofitel NYC is a beautiful hotel in a great location. The staff is nice and attentive, although I'd prefer that they'd tone down speaking in French. The decor is nice but almost bordering on gaudy. The beds are the jackpot, so comfortable and clean. The room was beautiful and cozy. Definitely a great hotel to stay at in Manhattan.

    Overall: 4 stars

    17/04/11 | Link | Rating: 4.0
    56. Sarah G.
    great place , no bed bugs , clean under the bed
    and close to where my friend lives
    I was only here for 2 days so I could afford it
    for longer stay ?  
    maybe not

    15/05/11 | Link | Rating: 5.0
    57. Micky S.
    Hmmm, maybe we had been spoilt by having come straight from the Ritz Carlton experience at Battery Park (we just had our final night at Sofitel prior to going to JFK for an early flight) but this was not much cheaper at $230+, so one should be able to expect a standard somewhere in the same ballpark, particularly as I am an A-Club Silver member and so would expect to be allocated one of the better rooms available.

    Anyway, the room we got was fairly tired, with a disconcerting (mouse or small rat-sized....) hole in the bottom of the door (looked like someone had kicked it - glad I wasn't around THAT night!).  We like fresh air so were delighted to see they had a window we could open.  However, marginally less delighted when we did so and were overwhelmed by the smell of cooking (despite being on a high floor), forcing us to close it quickly!  Finally (and only a minor point), when we checked out at 6am, there was no-one in sight around the entrance and concierge desk, so we got our own taxi.

    But on the plus side:
    * Great central location
    * Very comfortable bed (they ALWAYS get this right at Sofitel)
    * Very good entertainment system - lots of choice, plus HD if that floats your boat?
    * Good air-conditioning (but no fans available - we like both when we can get it - I told you we like fresh air!)
    * Good gym, with water, towels, headsets and plenty of equipment
    * Room service came promptly (albeit with the customary massive tray charge) and the salads were delicious
    * Nice L'Occitane toiletries
    * Evian facial mist in bathroom & gym - v refreshing!
    * Bathrobes and slippers

    05/01/11 | Link | Rating: 3.0
    58. Terri Y.
    Love the staff but BAHHH the design of this hotel SUCKS!!! I can hear people next door talking, I can hear them their water running while showering. Our door moves when people next door shuts their room door. Did we pay $300 to live in a shack????? -2 stars for poor design!!!

    07/08/12 | Link | Rating: 3.0
    59. Liana L.
    So, like, everyone who stays here is French or speaks French. It's kind of weird.

    The bathroom is small and doesn't have a normal door on it which I disliked. For over $500 a night you want some deluxe amenities. Maybe just a travel sized toothpaste? Yeah. That would have been nice. I really didn't need the 30 cotton facial pads. Also, we were provided with 2 large towels, 2 hand towels, and 1 wash cloth. Great! I wish I got the shower first so I didn't have to wash myself with a 300 pound sopping wet hand towel.

    It's clean. It's bedbug free (as far as I know) and it's comfortable. Nice L'Occitaine showergel and such. It's an OK hotel. I really don't have much more to say about it, unfortunately. Thanks for the 7 dollar "Evian" water? (it was really Fiji but showed up on the bill as Evian.)

    Side note: we found clear tape on our ceiling... it looked like someone was suspending something? Maybe a bad acid trip? I tried to figure it out but could only came up with a lot of weird situations. Eh.

    08/10/10 | Link | Rating: 3.0
    60. M R.
    We went here because we had no power or water from Hurricane Sandy and did not want to go home. We did not stay at the hotel (I have stayed here numerous times on business in the past before moving to NYC) but went to the bar. After having a couple glasses of wine each we tried to pay with the points coupons from all of our previous visits. We were told they would not honor them. So points are useless at Sofitel.

    03/11/12 | Link | Rating: 1.0
    61. Jim E.
    I've stayed here twice, each time for three nights.

    The location is great. It's just above Bryant Park, putting it easy walking distance to Times Square, Grand Central Station, and the 5th Ave shops. Despite the central location, it's tucked away enough on 44th to break from the frenzy and give you a little room to breathe. The effect on the rooms is that they are quiet and dark at night, unlike what you might find closer to the bright lights of Broadway.

    The staff is great: very friendly and helpful.

    06/12/11 | Link | Rating: 5.0
    62. Shannon G.
    Good location, reasonably close to the subway and all the midtown highlights.  Valet parking is somewhere around $50/night for those driving in.  The room actually was the 400 sqft that I had incredulously read from their website.  Really big for a NY hotel, it felt good to stretch out.  The room itself was decorated kind of blandly, and the extra space felt a bit awkward.  However the bathrooms are really nice with all the marble and separate shower with a rainfall head.

    The hotel seems to be popular with French tourists.  Some of the staff is also French, which actually made it extremely difficult for me to find out if there was a small cafe / market / vending machine where I could buy a drink when we first arrived.  I think "cafe" threw her for a loop from which the conversation never recovered, it was kind of frustrating.  Either way I was thrown to the mini-bar wolves instead for a $5.50 can of diet coke.  Internet is also not free.  Surprisingly I dislike being nickel and dimed.  Especially at a luxury hotel.  

    Not a bad place at all, but with the sheer volume of hotels in midtown we'll be going elsewhere next time.

    15/08/11 | Link | Rating: 3.0
    63. T M.
    We stayed there for 2 nights close to Christmas. The staff was friendly, the rooms were nice, and the room service was delicious and excellent. Check-in and check-out were a breeze. It is also conveniently located within a couple blocks of some metro stations. Hopefully, we can come back again soon!

    08/01/13 | Link | Rating: 5.0
    64. Paris S.
    Nice and clean room and bathroom. The room was larger than what i expected in nyc. Staff was exceptionally helpful, they were always trying to make sure we felt comfortable. Turn down service every night was a great touch. Close to Times Square craziness but far enough away where there are not throngs of people everywhere you look. I'd definitely stay here again.

    17/09/13 | Link | Rating: 4.0
    65. Mark B.
    Room is very nice, bathroom I'd like to take home. Close to much, subway( if you are so inclined),  times square and shows. An easy walk, we even ran late only 15 min to curtain and still made it no problem. Staff was understated but very helpful. Couldn't ask for much more this close to the action.

    11/12/12 | Link | Rating: 4.0
    66. Roberta B.
    Worst hotel ever. Room not ready at check in, paid $75 extra per day for king bed on high floor was given 12th floor with two twins pushed together. Management argued with us that two twin beds were the same  size as a king. It is but dies not sleep like king.  Ice machine broken.  Bedding like rice paper and no top sheet.  Stay at the Westin for heavenly beds.

    02/10/13 | Link | Rating: 1.0
    67. Pinky And The B.
    I want to start off by saying in general I do not give 5 stars to  city hotels any where. I would if there was an amazing extraordinary spa or pool  but my criteria for 5 stars is the best of it's kind. It would be impossible to award 5 stars to a NYC hotel unless you have stayed in them all. If you are used to my reveiws you know that I am a bit germ a phobic. I am a clean freak. The Sofitel is really clean and it seems all of the Sofitel's especially this one in NYC have the best security anywhere.
    We are doing our renovations and for some parts of the renovations we can not be home. So we are just staying at where ever we can get discounts and whoever has rooms available when we need it. The Sofitel is a great choice for anyone concerned about cleanliness or security.

    05/05/11 | Link | Rating: 4.0
    68. Alan M.
    This is a good place to stay if you can get a good rate.  The rooms are quiet and comfortable.  Service is good.  Housekeeping didn't bother us much-- they seem to know to come as soon as you leave.  They allowed a late checkout which was very helpful.  Location-wise, you're right in the center of it all.  This part of 44th street between 5th & 6th is perhaps slightly quieter than the adjacent streets (but only slightly).  There is Gregory's Coffee and a diner nearby.You're within easy walking distance to Rockefeller center, 5th ave shopping, and Times Square.  Only negatives were: furniture seemed a bit worn, and slippers only in one size (that size being too small for me), slow drain in the shower.

    12/07/11 | Link | Rating: 4.0
    69. Shawn S.
    My first trip to the Big Apple started here at the Sofitel New York. It's so close to everything that we did that weekend. Seriously, it's walking distance to the theatres, Times Square, Central Park...the list goes on and on.

    The rooms are big, clean, and quiet. The bathrooms are huge, which is awesome. Love the separate tub and big shower. The robes and slippers are totally an added bonus (and you know I still have those slippers with me, okay?!). The staff is very friendly and accommodating, check-in was a breeze.  The house keeping staff is also very personable and cheery. They bring fresh waters to your room every afternoon. Honestly, these kind of things might not seem like much, but for someone who doesn't get to travel as much as he would like to, it's defiantly a big deal.

    Love New York, love this hotel, would return in an instant.

    05/04/11 | Link | Rating: 5.0
    70. Jim U.
    I just love this hotel!  It's the French's answer to the Waldorf=Astoria, but unlike the Waldorf, I really enjoyed staying here.  

    This is an upscale hotel that offers all of the amenities. The entry is gorgeous, the concierge is Cle D'or certified, and the doorman will hail a cab for you in the morning and take your bags to the car.  Those extra touches just mean so much.  

    The room was beautiful.  The bathroom had a marble floor, a bath tub, and a separate shower stall.  I detest tubs, so I was very excited to see the private stall with the glass door.  The bathroom was stocked daily with generous portions of Roger and Gallet oat milk soap bars, shower gel, shampoo, conditioner, and body lotion -- these are great products that I would actually use away from a hotel.  

    The bed was very comfortable too.  And I loved the Bose radio in my room -- Andrea Bocelli never sounded so good.  Also they offer 4 romantic upgrade packages to make the room even more spectacular should the occasion arise.  

    Fabulous hotel, highly recommend.  Rack rates were $285/night during my stay -- a bargain for Manhattan.

    15/04/09 | Link | Rating: 5.0
    71. Henrique C.
    Excellent service, roomy for NYC standards, great location, nice decor, great food.  Only negative was the slow valet service for our car, but I blame NYC for that.  Highly recommended.

    08/03/13 | Link | Rating: 5.0
    72. Aces O.
    At first my wife and I were skeptical about staying at this hotel but after reading other reviews I decided to pull the trigger.  I must say the best thing about the hotel is that it is located close to time square, Broadway, Central Park and 5th Ave shopping.  The hotel has a beautiful lobby and the manager at the front desk was very accommodating to our requests.  

    The one negative part is that every time a neighbors door is shut the walls in our room vibrated...

    Also there is a great diner a few doors down that has great diner food whenever you feel like a snack...

    18/10/11 | Link | Rating: 4.0
    73. Becky N.
    We came for the holidays in December 2011.  It was barely raining when we arrived, but the Bellman quickly came to my side as we pulled up with an open umbrella waiting to protect me from getting wet.  It was a much appreciated and a good start to our stay here.  I thought it was really funny when the bellman greeted me by saying, "Hola mommy, welcome to the Sofitel" in a Puerto Rican (or some sort of Latino accent).
    Check in was fast and easy.  We stayed in one of their suites which were beautifully furnished and spacious.  We got a separate suite for my In-Laws as well which had a great view of the Empire State Building.  When I made my way to the bathroom, I was pleased to see how spotless it was and was shocked when I saw that they have Hermes bath products for you to use.  Hermes?!  Really??!  So bougie!  The bed was comfy with a nice warm down comforter.  It's in a great location.  We were in walking distance of everywhere we wanted to visit (Theatre district, Time Square, Shopping, etc.).  The last time we visited Manhattan, we stay at The London which didn't hold a candle to this place.  I definitely would recommend anyone to stay here!

    18/01/12 | Link | Rating: 5.0
    74. Nikki C.
    Whether on business or just in need to see the city lights the world envies and adores considering location, attention to detail, value, pricing, amenities, ...the sofitel NYC is a mighty fine choice.

    The beds f8cking rock yo ass to sleep.
    .. Are supportive enough to handle all of the alternates for the 2000 rhythmic gymnastics team and them some, have the most perfectly textured clean duvet and pillows and such a warm energy.

    this room became a place I enjoyed to call home.

    the smiles from the front lobby resonated throughout the building.
    the clean, smart decorating. subtle, tasty, comforting.

    the towels plush, the slippers and robes easy to fall into.

    the marble bathroom floor. the separate shower stall and tub.

    the lgc lcd with hboD

    the bose wave alarm clock.

    good price off Orbitz.

    location to some late night lounging.

    quiet. safe. secure in my mind.

    ...really, nobody hears me screaming?  thankmuchos for the phone extension next to the holey de shittes.

    ooh. free evian on the nightstand.

    how much is a burger from room service???? shut yo mouth! ;p

    15/07/09 | Link | Rating: 5.0
    75. Hip Hot Mama B.
    My husband and I took a romantic weekend here just to get out of the house. I loved the view, loved the service,  and especially loved the champagne by the glass list ! I felt it was well worth the price, although we were there during "downtime".

    21/12/13 | Link | Rating: 4.0
    76. Mary H.
    Simply luxurious! I booked this hotel on expedia without knowing much about it at all and I was pleasantly surpised on how nice it was. The location is great for tourists. It is sandwiched between Rockelfeller Center and Times Square. The rooms are beuatifully decorated and the bathrooms feature a seperate tub and shower. Also- there are L'Occitance products in the bathrooms.
    When we got back to the room from a long day of touring, I soaked my feet in the tub and put on the provided robe. The towles were huge and fluffy and the bed so very comfortable.
    I will definitely stay here agian on another trip to NYC.

    30/05/12 | Link | Rating: 5.0
    77. Chrissy C.
    We had our three-week work orientation program at the Sofitel over the summer. While those of us based in NYC didn't stay for the three weeks in the hotel, those base din other cities did, so needless to say I crashed here quite a few times.

    First of all, the rooms are spotless. They aren't huge, but they are definitely a nice size for Manhattan--especially for a hotel located in the Theater District. The bathrooms are really, REALLY nice...with oversize showers and marble everywhere. I also visited one of the roofs with a rooftop terrace--how awesome! The view was great (the weather was gorgeous too, and the room faced the Chrysler building) and we had a few nights of partying out there.

    The staff were incredibly friendly. Our entire orientation had around 120 people, so keeping all of us happy probably wasn't the easiest feat. We had our lectures and activities in their large conference room on the second floor (up the winding staircase off the lobby). They fed us breakfast and lunch every day and the food was serve buffet-style. They also kept tables stocked with Coke, Diet Coke, Perrier and Sprite, as well as coffee and tea for us throughout the morning and afternoon (which was appreciated...and the Diet Coke and Perrier were hoarded by us all!). Three weeks of buffet style dining on fairly good food certainly was fun. but horrible for my waistline. Thanks for the extra 7lbs and pants size that took me til Christmas to work off :)

    I'm really impressed with the way this hotel is not only run, but also the people tat they employ. Honestly, some of my peers were hooligans (myself included, at times) and they were nothing but courteous to us. They honestly made every effort to accommodate us. Not to mention that we called down around 11pm one night for a few pizzas and 6 bottles of wine...and they appeared!

    I cannot comment on price for anything, since the entire experience was funded by the firm. I will say that the clientele is decidedly French (I chatted with a few guests randomly, and met a lot of French-Canadians as well as Parisians) and can be a bit snooty. But I suppose that's to be expected...who is really all that friendly to a throng of young professionals gallivanting around every day?

    I would definitely stay here out of my own accord, and on my own dime. The hotel is huge and in a phenomenal location, with super close proximity to our NYC-headquarters, Bryant Park, Grand Central, theaters, a myriad of restaurants and Times Square. Well, done Sofitel. Thanks for dealing with us during the day, and more importantly, post-Happy Hour and beyond!

    09/03/11 | Link | Rating: 4.0
    78. Ottawa F.
    OK check-in experience. Took a long time as the clerk actually went upstairs to see if the room was ready - there has to be a better way.

    Room was small, well equipped with the exception of not having a coffee-maker.

    Internet described as free is pathetic. Get ready to pay big bucks if you want acceptable service. I found this to be particularly offensive given the 350/night cost and the trivial incremental cost of even a 1 MB download speed - speed test showed 0.02 MB speed. Barely there.

    We are staying for a week - I will update if it gets any better. And if Sofitel monitors this site then you may contact me in room 2106.

    18/08/13 | Link | Rating: 3.0
    79. Claire V.
    Oh Sofitel, to the world you may be just the "DSK scandal hotel", but to us you were 'home' for a lovely New York weekend. How can I describe you to the world? "French" perhaps. Initially I didn't notice, as I walked in with a French colleague who initiated the dialogue, in French, so we just continued speaking French. Only later did I realized that everyone here greets you with bonjour/bonsoir, and the entire staff seems uncommonly multilingual. Let me resort to a pro/con though, to explain my mere three stars.

    - Beautiful interior
    - Extensive toiletries
    - Candle and matches in the bathroom, so you can bathe or shower by candle light
    - Nice quality TV
    - Exceptionally friendly staff: Multilingual, warm, welcoming, and above all: sincere!
    - Great location: on a quiet street but only a minute from Times Square, Fifth Avenue, Grand Central. Couple minutes to the MOMA and other museums.
    - Impeccably clean
    - Turn down service includes water bottles.

    - Small bed (queen size). A king size would have fit in the room, and for the price, there should have been one!
    - Only one type of pillow, which was too flat/insubstantial (though fluffy in appearance)
    - Uncomfortable mattress: So soft I slept poorly and woke up with backpain. This is a MAJOR con, since ultimately: I'm here to sleep, not for the ear dewaxing kits and bonsoirs.
    - Only free WiFi is slow (capped at 40k)

    Conclusion: I really want to give this hotel four stars, because I loved the staff, the design and the little touches like the bathroom candle. Bad beds are simply a dealbreaker for me though. I cannot knowingly put down a large amount of money for a hotelroom with a small bed that leaves me in pain.

    So until the beds improve, I bid you adieu, Sofitel!

    02/03/12 | Link | Rating: 3.0
    80. Jeff S.
    Highly recommended hotel! Best I've stayed at in NYC. Was a guest for 5 nights not too long ago and was very pleased with the service. The room was spacious, clean and comfortable. Though, of course, the price was (nearly) astronomical.

    Pros - Amazingly comfortable bedding, huge flat screen TV with actual HD channels (unlike most properties who give you the flatscreen with crappy standard definition channels), tons of closet space, awesome walk in shower, top class service and staff.

    Cons - Pricey rates, ludicrously overpriced breakfast ($30),  the cleaning staff will berate you to vacate the premises so they can clean even if you post a do not disturb sign on the door, expensive and slow internet (less than 1 meg speeds).

    29/10/10 | Link | Rating: 4.0
    81. Rich E.
    Despite our poor luck with Hotwire in Florida, we have very good results with it in New York City.  The Sofitel is no exception.  One of the nicest hotels in which I've ever stayed, the room was clean and comfortable, the incense-infused lobby was warm and inviting, and check-in was quick and efficient.  Our bathroom had over-sized towels, candles, a tub, and a rainshower showerhead.  Our room had a comfy king bed, and we had our own private terrace.  I would stay here again in a heartbeat.

    18/06/13 | Link | Rating: 5.0
    82. John L.
    Visited on 8/10/13. Proposed to my now fiancée. The hotel snapped into awesome mode for the entire duration of our stay. Incredibly responsive, extremely friendly -- one of the very best hotel and dining experiences I have had. Highly recommended.

    24/08/13 | Link | Rating: 5.0
    83. David M.
    Beautiful room, Excellent Service, Friendly Staff and AWESOME location. Check in is a breeze, room was immaculate, all staff warm and friendly. The price, for NYC was also right on point. Times square, Starbucks, restaurant, subway, all within a few block walk. You REALLY cannot go wrong here. GREAT job Sofitel NYC!!

    09/09/12 | Link | Rating: 5.0
    84. Mark B.
    I will start by saying I am pretty stingy with rating any hotel 5 stars.  I stayed in a suite, so perhaps some of the amenities I mention are not available in a regular room.  We stayed at Sofitel for 6 days and departed on July 4, 2012.  Our room was very luxurious with down comforters and very nice down pillows.  Note:  If you prefer sheets under your comforter, request them when you check in.  This is a very French place.  In fact, the only annoying thing for me was all the bon jour and merci the staff made at me.  I can understand if you are one of the many French who visit this hotel, but I am about as French as Dolly Parton.

    The room had a nice Bose stereo system in the bedroom and living room area.  Abundant closet space with many drawers.  Decor is very sophistocated and what you would expect of a 4 star hotel in Manhattan.  The bathroom was very nice with one of the deepest tubs I've ever seen.  I don't usually use a tub, but NYC was very hot that week and a relaxing soak was just what I wanted.  Both the shower and the tub had hand held sprinklers and the shower had a nice rain head shower as well.  Bathroom scales were very welcome since I was trying to stick to my diet.  

    I made several requests of the consierge, room service and had a last minute request for a shoe shine and the hotel staff was very attentive to all my needs.  My only complaint was the recommendation the consierge made for a seafood restaurant which turned out to be somewhat underwhelming.  

    If you are staying in the Times Square area, I would highly recommend this place.  I found Times Square to be pretty tacky.  Can't imagine what it looked like before it got cleaned up.

    06/07/12 | Link | Rating: 4.0
    85. Lori P.
    Loved this hotel!  I found it on Expedia and it had the best rating for the price.  So I decided to stay there.  Well, I am so glad that I did.  The location was perfect and so close to Times Square and the theater district and a short walk from Central Park and the Empire State Building.

    But everything about this hotel was stellar.  Check in went smoothly and my room was gorgeous.  It was a nice size as I have heard hotel rooms in NYC are usually very small.  The bed was incredibly comfortable and I loved the soft sheets and comforter.  

    The bathroom was gorgeous and had a separate tub and shower.  There were fresh flowers in the bathroom as well as a candle for an added touch of elegance.  They even included bath amenities from L'Occitane which is my favorite.  The room was equipped with bathrobes and slippers, as well as a mini bar.

    The service was spectacular and everyone was very helpful and friendly.  The concierge was knowledgeable and gave us great directions everywhere we needed to go.

    I can't say enough good things about this hotel.  And the price was reasonable compared to others in the area.  You can't beat the Hotel Sofitel for value and luxury.

    26/06/12 | Link | Rating: 5.0
    86. Kat B.
    this review is for the service i received through in house reservations - not for a stay at the hotel - cus that hasnt happened yet

    Didi helped me book 9 reservations just now. the process probably took an hour, because i kept asking her to hold on to answer other phone calls and talk to all my colleagues.

    Didi, despite the fact that i kept putting her on hold, was incredibly gracious and patient with me the entire process. She answered all my inane questions and made everything for me as seamless as could be. I'm also excited for my colleagues to stay at this hotel, because lets face it, it looks fan-freaking-tastic

    thank you Didi, your service is stellar!!

    31/08/12 | Link | Rating: 5.0
    87. Jennifer N.
    Awesome hotel - close to many attractions, beautiful, so clean, and love that the staff greets you with "bonjour" everytime.

    The check-in/check-out speed was uber fast.

    What amazes me is that everytime we leave the room, housekeeping stops by. How do they know? And they're like ninjas - you never see housekeeping creeping through the halls.

    23/06/11 | Link | Rating: 5.0
    88. James D.
    This place is really nice.  Great location, nice rooms, and most importantly the rooms are always very clean. It's pricey but everything is in this part of Manhattan.  You can walk to Rockefeller Center and Times Square from here but it's not right in the middle of all that action which is nice.  It's just close enough.  Overall, this hotel is awesome and my wife and I usually try to stay here when we go to NYC.

    01/12/13 | Link | Rating: 5.0
    89. Clara S.
    Stayed at the Sofitel from Feb. 2-5 for our 10 year wedding anniversary. We got a great package deal through Gilt Group for a luxury king room with views of the city. They were able to honor my request for a high room (24th floor) and away from the elevator (my husband is a light sleeper and the constant "ding" of an elevator drives him nutty).

    We arrived late and our room was ready and had a special Happy Anniversary chocolate treat, which was a special touch that I only find in smaller or boutique hotel chains.

    The room was a good size for NYC and the bathroom was nicely laid out (rectangle) with a separate shower and tub. It had a in-room safe, bathrobes and slippers, and two complimentary bottles of water.  Each floor had an ice machine so that was convenient.

    We didn't check out the gym or roof, so I can't attest to those, but it was a very cute hotel that was conveniently located to the theater district and many good places to eat. I can't wait to come back!

    06/02/12 | Link | Rating: 5.0
    90. Dominique D.
    Wonderfully located between Broadway and the 5th avenue.  Really comfortable bed, quiet room (including the ventilation), and friendly service ("Bonjour!").  Would definitely come back (if I can still afford it ;)

    12/10/13 | Link | Rating: 5.0
    91. Bianca U.
    I was impressed with this gorgeous hotel!

    Everything seemed finely tailored, clean and shiny. Yes, this is a French hotel. IDK why so many people seem disturbed by this--the French know what they're doing at this hotel.

    I love a good hotel. Not Holiday Inn suite good, but OH SHIT HOW MUCH DID THIS COST good. The Sofitel lived up to my expectations.

    I had heard so many different things that would scare a girl traveling on her own to New York, and hotels were on that list. Namely, bed bugs and price. The short of it: NO bed bugs and pricey.

    However, I got what I paid for--the Sofitel is in the heart of midtown. The room was beautiful and very clean. Finer hotels seem to make cleanliness it's top priority, and this place is no different. My linens were changed daily, never found a speck of dirt on my floors after coming in from a day of sightseeing or night or rebel rousing. Staff was always very helpful and greeted me. All of my needs were met quickly when I had to call for toiletries or towels. Nobody likes to wait in New York!

    Though I have heard NY hotel rooms tend to be small, my room seemed compact but spacious. I wouldn't come here if I had a family or was on a budget, but I was traveling solo, so it was perfect for me. It would be ideal for a couple (intimate, comfortable, classy).

    The best parts: the bed and the bathroom. The bed was like a dream (HA!). Soft yet firm all at once. The linens were high quality. One of my favorite parts of the day/night was spreading out in my bed and letting the covers engulf me (especially after the hustle and bustle of Fifth Avenue). I do miss that bed, and isn't the bed one of the things you enjoy most about a fine hotel? The television was high end, too (I think it was all HD).

    The bathroom was beautiful and relaxing. Marble everywhere. They offer candles, slippers and robes, an orchid AND Hermes toiletries. HERMES. I nearly died when I saw Hermes bath product (yes, I took some home). The separate shower and tub were an ingenious touch. The bathtub was deep and perfect for long, hot baths.

    I have no complaints about this hotel, aside from that it was in no way cheap. The restaurant downstairs, Gaby, was good, but expensive. The hotel is quiet and the windows open. It's close to everything. The little perks included really make this place shine. However, it's a splurge if you want to go to NY in style.

    I would definitely suggest this hotel and I have already made a reservation to go back.

    25/03/12 | Link | Rating: 4.0
    92. Paula V.
    Nearly everything about the experience during our recent 2 night stay was perfect but what really impressed me was the fact that they station a hotel employee at the lobby level near the elevators to assist guests or field any potential problem. In my mind that is the way to solve an issue before it becomes a problem. Seriously impressive customer service.

    18/09/13 | Link | Rating: 5.0
    93. Wonder W.
    I cannot speak highly enough about this hotel. I have stayed in SO many hotels in NYC and this one is the best. A few blocks from Bryant Park/Public Library. Close to Times Square but far enough away from it, and a stroll to the Rockefeller Center and the main area of 5th Ave.

    The staff on Check-in and Concierge are so gracious and helpful - nothing was too much trouble. My suite was clean and ready on time and the bed was like lying on a fluffy pillow :)

    When my daughter checked in, the staff made quite a fuss over her, taking a picture of her and inserting into a special kid's 'Travel Diary' for her to keep.

    MOST IMPORTANT. This hotel is QUIET. I heard not one sound below, above or beside my room over 3 days. I would highly recommend staying here!!!

    24/06/13 | Link | Rating: 5.0
    94. Elnaz S.
    Stayed here for my boyfriends bday... For the price we paid I was hoping for something more extravagant...

    16/12/13 | Link | Rating: 3.0
    95. Miranda L.
    I've stayed at this hotel every time I'm in New York. Why? Because it's that awesome.

    The location is spectacular.  I'm only a couple of streets away from Times Square, Empire State Building, the Theater District, and Fifth Avenue. If I ever want to venture out to the Financial District or Soho, Grand Central Station is literally only two blocks away.  

    Since you're in the heart of Manhattan, what about the noise, you might ask.  Well, my friend, that has never been a problem.  The rooms face away from the streets and the walls are thick enough where you don't hear a peep. Yes, not even the crickets.  

    Besides the location, the hotel is extremely clean, they provide great amenities (free 24 hour gym, free slippers, L'Occitane products), and the service is spectacular.  One night I ordered some food to be delivered to me from an outside restaurant. Before the delivery boy arrived at my door, the concierge called me to verify and inform me that they were on the way up so I wouldn't be surprised.  The size of their rooms are pretty good as well.  You would think the limited real estate in NY would mean their rooms are smaller but in fact, their rooms are comparable to the size of other hotel rooms in other states.  

    Honestly, I think every time I decide to visit NY, I'd stay here. It can't get any better than this. No complaints.

    18/05/12 | Link | Rating: 5.0
    96. Mike R.
    Stayed here in an upper floor suite for one night on a Saturday and it was very nice.
    The Haves:
    * Great decor
    * Fresh flowers in lobby were just amazingly beautiful
    * Staff was fantastic and extremely helpful
    * Room was appointed quite well (bathroom was exceptional)
    * Close to Time Square and yet far enough away (you know what I mean).
    * Views of Empire State Bldg from room.
    * Room was very quiet

    The Have Nots:
    * Although room was nice, the walls were heavily scraped and had black marks on them in almost every room.

    The Afterglow: Restful, beautiful, friendly (and gay friendly as well).

    13/08/13 | Link | Rating: 4.0
    97. DH N.
    Excellent location.  This hotel was central to everything yet tucked away in other ways.  It was on a quieter street.  The hotel is also soundproof which I really appreciate being a light sleeper in a city that never sleeps like NY.  

    I loved the Parisian hospitality.  Not an oxymoron!  Louis at the front desk was very kind and helpful.  Doesn't hurt for us to practice our French.  Louis - let's swap the Paris Sofitel with the Saigon Sofitel, ok?!?

    Accommodations were comfortable and chic.  I loved the room size and the coziness of it all.  A great place to return to after long days of shopping, eating, and sightseeing.

    08/04/13 | Link | Rating: 5.0
    98. Stephen S.
    What a bad stay, we paid regular price and where put on the 24th floor in one of their old rooms. We had stayed there a number of times before because it is close to Broadway. We where there for 3 nights and complain about the air conditioning with its high pitch- they did nothing. The sink in the small bathroom did not drain- they did nothing. The king size bed slanted backwards towards the headboard so that you legs where higher then you head- they did nothing.
    We spoke to the front desk and anyone we could to solve our problem and they seem to look the other way.  The only thing they where good at was taking our money- I asked for the general mangers card when we check out and I was told he did not work there anymore.

    04/10/13 | Link | Rating: 1.0
    99. Rachel H.
    This hotel is yummy.

    Between the L'Occitaine bath products, the Bose Stereo system and the enormous (by NY standards) bathroom complete with bathtub, this Sofitel NY is a nice spot to hang your hat on your visit to NYC.  The bed was fantastically comfortable, and made more heavenly with its high quality down down comforter, its down pillows and its high thread count sheets.  

    The Sofitel is a full-service hotel just a block from Times Square.  I would pick this place over many in town because it really benefits those who want a great location and having access to good service and amenities.

    It's a little dated in parts, but overall its a top-notch spot.  Both Room Service and the Gym operate 24 hours and this spot is just a block or so from Times Square & Bryant Park.  

    We ended up being upgraded here after a glitch lead to an overbooking at their budget-friendly sister hotel up the street, the Mansfield.  Oh how I wished we had booked in here instead for the entire week and despite all the great upgrades we were offered, I think maybe I should have put my foot down to stay at the Sofitel.  

    The upside of the Mansfield (sister hotel) was the much larger suite, which had an apartment like feel, but I'm pretty sure quite a bit of he square footage we upgraded to at the older Mansfield, came directly from our cushy bathroom at the Sofitel NY, which will be missed and the full-service aspect of this hotel, makes it a great option.

    24/11/12 | Link | Rating: 4.0
    100. Mina H.
    Stayed for 2 nights (Fri & Sat) over Veterans Day weekend...
    Nice hotel, but didn't love it... appreciated fluffy robes and the toiletries, bed was fluffy and comfy.... but no flat sheet seemed odd.

    Big for NYC, but small for midwest standards... maybe there are better ones but my friend forgot to try and get an upgrade. These might have been the base ones... maybe 25 x 15... including the bathroom.

    View was mediocre, again maybe an upgrade would have made a difference.

    Convenience is that there are entrances on both 44th and 45th street sides.
    Central Park and Times Square are 10min walks.

    Bridget Bardot decor in the lounge and stairway, meh - took the class factor down a bit IMHO. Call me cliche if you must, but prefer impressionistic canvases then b&w prints framed in an otherwise fancy french decor themed room.

    Breakfast place nearby, didn't get to explore the hotel restaurants too much, but imagine they're a bit pricey, given the room rates.

    Service was acceptable, unobtrusive...

    Wonder what the Iroquois is like, its next door. I think I would try for another place next time...

    02/12/12 | Link | Rating: 3.0
    101. Patrizia C.
    I had the pleasure of staying at the Sofitel New York for a week to provide coverage at my NYC office.
    Everything about the hotel is impeccable: the concierge is always eager to help, the turn down service is sweet, the gentleman who delivered my room service was on time and extremely polite. The room was clean and I always had everything I needed.
    The only negative about my stay was the experiences with a lady at the front desk. Stupidly I did not get her name but I dealt with her both at check in and at check out. She was not helpful and almost argumentative. At check in, I attempted to explain what I had arranged with my company about the bill. She was stubborn and rude. When I finally spoke to a different lady at the front desk, she was much sweeter and helped me get what I wanted.
    At checkout I had the misfortune of getting the same lady and yet again she was unhelpful and almost argumentative. I asked for a copy of my invoice so I could have it for my records and to submit my expenses to my superior, she told me my invoice had been sent "elsewhere", could not specify where and refused to give me a copy. Later that day I reached out to the Sofitel Accounting department and was able to receive a copy of my invoice without any issues. I am still confused as to why she wanted to give me such a hard time.
    It's quite a shame when such an amazing establishment places employees with such poor attitudes at the front desk. The next time I will stay here I will definitely be avoiding the rude lady and wait in line to speak to anyone else!
    (I would have gladly given this 5 stars, but the negative experience impaced my rating)

    06/09/13 | Link | Rating: 3.0
    102. Ameena D.
    My family and I just returned home from a 4 night stay at the Sofitel in NYC. To be clear, this review is for the Prestige Suite and not a standard room.

    The Good:

    The staff at the Sofitel is amazing. Albert (who may be a manager) is particularly helpful, thoughtful, and is just one of the nicest people I've ever met. There was some confusion in the system as we had two reservations but Albert quickly resolved things and apologized many times for the error (which I don't even think was Sofitel's fault).

    We received, as a welcome gift, a beautiful presentation of a bottle of champagne, Evian, a box of chocolates, and an array of pastry featuring a giant chocolate Statue of Liberty. Talk about going above and beyond!

    The location of the hotel is fantastic - close to shopping, Radio City, Times Square, and all the subways. The park is in walkable distance, as is Time Warner Center.

    The room itself is showing some wear and tear but it is clean and the gigantic balcony attached to the Prestige Suite is extraordinary. Not sure if we'll ever find such a view again.

    The Bad:

    My main issue with this hotel is that it is showing it's age. The carpets are in need of a serious clean/replacement, the furniture is scuffed, and some of the common areas are frankly just dirty. Some upgrades need to be made sooner, rather than later. That being said, the bed is one of the most comfortable I've ever stayed in and I slept amazingly well.

    Overall I would likely stay at this hotel again. Not sure if the standard rooms are worth the price but I'm willing to check them out, simply because of the great service.

    27/11/12 | Link | Rating: 4.0
    103. Lena D.
    This hotel is wonderful.
    Truly huge bathroom, with full tub and wonderful shower.
    Excellent gym, with all the boss balls, weight bars, and cardio machines you could want.
    Quiet block next to the Harvard club, short walk to everything in midtown.
    Anything we asked for we were given immediately.
    The only down side I would say is the free Internet is somewhat slow, but perhaps the paid version is faster.
    The rooms are truly soundproof which is rare in a midtown hotel.

    17/05/13 | Link | Rating: 5.0
    104. Dean Y.
    Best hotel for the value.  Location was great - near times square, grand central station and Fifth Ave.

    Rooms were nice and cozy for NY.  Doorman was very polite and they give you loaner umbrellas when it rains.  

    I paid for the upgraded King room which has nice Hermes toiletries and a large shower room.  

    Definitely return.

    17/05/13 | Link | Rating: 5.0
    105. Linda M.
    My husband and I stayed for a week at the Hotel Sofitel in late April, 2014.  From the luxuriously appointed lobby to the spacious, comfortable room, the ambiance was glamorous and cosmopolitan.  The staff was attentive and made us feel special.  Room service was prompt and the food delicious.  Joy, a front desk staffer, sent a lovely dessert to our room for my birthday.  A beautiful, top-notch establishment; we'll certainly stay again when we return to Manhattan.

    04/05/14 | Link | Rating: 5.0
    106. Jeremy P.
    Great amenities as well as personal guest services. Love the free wifi as well as top-notch amenities from the bar to the bathroom. Room service is relatively prompt but the location is amazing, close to shopping, dining, and other various activities. I would definitely stay here again!

    05/08/14 | Link | Rating: 5.0
    107. Julien D.
    My experience at the Sofitel New York started on the wrong foot. My first advise would be for you not to arrive at the hotel on a Sunday.

    Apparently Sundays are not for the bell service to be fully operational. After waiting 5 minutes in temps of 20 F at about a 7car length passed the main door, I couldn't manage to get any attention form the Bellmen. 7 Car length away as the driver had no where to stop closer.
    The reason for not finding bellmen was that no one was there. After asking one of the two concierge inside the hotel, I was informed that they only had one on sight that day and that he was probably parking a car. I got a bit confused, bellman, valet, concierge, cant they all work together to solve these type of problems when they occur.

    After quite a long trip, about 12 hours, I ended up taking my 5 luggages myself to the front-desk in order to properly checkin.

    Front desk which is actually in the back of the hotel. Finally I was granted different options towards getting my room. Choices between a low floor one with no king size, or a smaller higher floor one with a king size too.  NYC being the place where you don't spend your life in your room I opted for the second option.

    It was 11am, and I was told that my room would be ready by 3pm. Fine with me, even so I had a long trip, the high floor in NYC is often the good idea if you don't want to be facing a wall.

    The rooms where pretty similar to other Sofitel's, quite similar to the one in Chicago indeed. A bit smaller, it being NYC makes sense; the room was quite comfortable.

    The rest of my stay was flawless, and the staff at the front desk was very nice. Didn't use any service in the hotel, not even tried neither of the restaurants or room service.

    The lobby was kind of cold and airport lounge like, but I guess that's often the case in NYC. However, the rates for the type of room I got  where a bit prohibitive, but agin this is NYC, Xmas time may come into play, and the Hotel is quite central.

    20/12/13 | Link | Rating: 3.0
    108. Jason B.

    I am actually staying at the hotel now and will be here for 2 more nights. We checked in last night - floor 29 which was nice but after entering the room, we noticed a weird/unusual noice coming from inside one of the walls (like a drilling noice) - I called front desk and they said that they will send the engineer. The lady told me that they are completely booked and they wont be able to give me a diffferent room. After 10 mins I decided to leave our room so I went down to front desk and spoke with another girl who informed me that she spoke with the engineer who said that the noise is coming from floor 30th because something broke there couple of days ago and it has now come donw to our floor. She apologized and moved us to another room on the 24th floor. (not sure why the first girl said they were booked)

    Today, I wanted to order room service. Called front desk and room service MANAY TIMES and got the busy signal everytime. In addition, the menu they had in our room is all in French. I called front desk to get an "english" one and the lady told me they don't have any and that since this is a french restaurant their menus are in french, reallly?

    I called room service again and told them that I read an english menu when I was on the 29th floor. They brough the menu (ENGLISH VERSION) and then when i tried calling room service again (three times) no one picked up. I had to call front desk and ask them to have someone call me.

    So far the experience has been horrible. I am paying $500 per night for this? Seems like that they need to train their staff better and higher more people to answer the phones faster. I will not be staying at this hotel again and don't recommend them.

    22/12/13 | Link | Rating: 2.0
    109. Emmy M.
    What a great place to stay in New York City- luxurious, comfortable, clean, quiet, and close to everything. And when you come in the door, they greet you in French. Oh la-la!

    My boyfriend and I recently came to New York for a quick getaway and I made reservations through Hotwire. I called the front desk one day beforehand to arrange for an early check-in, and while they informed me that it depended on availability and there was no guarantee, upon arriving at noon the next day they were indeed able to accommodate our request. The service was impeccable- the young man who checked us in was very professional and knowledgeable about the hotel, and even stepped around the desk to hand us our keys and escort us to the elevators. It's these kinds of touches that really make you feel welcome and treated at the Sofitel.

    Our single queen room was incredibly spacious (especially for New York!) and tastefully decorated, with floor to ceiling windows. It was also the cleanest hotel room I can recall having the pleasure of staying in. The bathroom had very nice lighting, a full bathtub separate from the shower, and soaps made by Lanvin- and hanging in the front hall closet were two fluffy white bathrobes! Divine.

    In the evening we enjoyed watching HBO on our room's television, and when it came time to fall asleep we couldn't hear any traffic noise or sounds coming from the other rooms- it was perfectly quiet. Had we stayed longer than one night we may have also taken advantage of additional perks, like the continental breakfast you can order through room service. We looked through the menu and definitely wished we could have sampled the basket of French pastries and coffee, or maybe even pancakes and omelets. They were quite pricey, but alas, next time we may have to splurge on them!

    Finally, the location really couldn't be beat. We were a 4-5 minute walk away from Grand Central Station, right down the street (but also far enough away) from Times Square, and a couple of blocks south of Rockefeller Plaza.

    The next time I plan a trip to New York, I will definitely return to the Sofitel.

    18/07/13 | Link | Rating: 5.0
    110. Roxanne V.
    I would like to start off by saying this hotel has amazing customer service and extremely friendly and classy hotel staff.

    We arrived very early at 7am after a red eye flight. To our surprise they not only allowed us to check in early but upgraded our room to a deluxe because that was the only room available for check in. The only downside was the room smelled like stale cigs and strong male cologne. However we were so thankful to have somewhere to sleep for a few hours that we never complained and just opened a window which aired the room out perfectly after a few hours.

    The location is perfect for first time tourists to NYC. A few blocks from time square without being directly in the middle of all the crowds of time square. There is also a diner called Red Flame a few stores down with quick cheap breakfast.

    Lastly, when we checked out they allowed us to extend our check out by 2 hours to accommodate our pick up time from the hotel.

    Can't wait to go back!

    19/08/14 | Link | Rating: 5.0
    111. Greg D.
    The rooms are great so is the location, staff very good, a great stay, with only two problems,
    1: they had no coffee or tea facility in the suite. Called up and asked for it and was offered coffee or tea. Took the tea option and 30 minutes later they turned up with a kettle. No milk, no teabags.
    2: the fridge has no room except for their auto charge stuff.
    Otherwise a nice stay so far

    15/09/14 | Link | Rating: 3.0
    112. Brandon C.
    The Sofitel is a great place to stay. I am giving four stars instead of five because the housekeeper for my room came into the room without knocking twice. By her third attempt at this, I had wised up and used the extra security latch.

    Another mild gripe was that my room backed up to the elevator, and I could hear it beeping on occasion through the wall.

    On to the plusses....

    1. Great location a couple of blocks from Times Square. Away from the mass crowds and noise, but close to the action.
    2. Easy and friendly check in. I have stayed at larger places in NYC before and had real nightmare check-ins. Not here.
    3. Cosy, modern rooms. The shower was great and the oversized towels were a nice touch. The bed was sooooo comfortable.
    4. The lobby has a nice area for waiting and meeting others. It is classy without being ostentatious.

    My experience with the hotel (barging maid aside ) pretty well convinced me to always look for a Sofitel or stay at this location when in NYC.

    16/10/13 | Link | Rating: 4.0
    113. Haleh K.
    Overpriced- lack of any sense of hospitality or customer service -  if you are spending this money to hear the French accents, you are in a good place - otherwise spend the money at a 4-5 star hotel who treats you right with out the fake accents

    18/10/14 | Link | Rating: 1.0
    114. Elaine Y.
    This is a review for their private events function, world class all the way!!  I must have been living under a rock all these years to not ever even notice or venture into this gem of an oasis smack in the middle of mud town and so close to the Broadway haven  of Time Square.  Tonight I attended a private cocktail party at the Paris Ballroom on the 2nd floor,  and I can not be more impressed!! One is immediately transported into a different world just walking into the lobby.  The ballroom is a blend of luxurious country and homey comfort.  The passed hor's deuvres were simply scrumptious and superbly presented on artistically crafted platters or trays.  The staff was gracious and attentive and the attention to details simply second to none!

    23/03/15 | Link | Rating: 5.0
    115. Kristin F.
    We stayed here during an impromptu trip to NYC (we're talking booking same-day flights and the hotel hours prior to arrival)- so, for not knowing much, it was an amazing shot-in-the-dark. Of course, it looks lovely and there are positive reviews, but I can't imagine staying at a much nicer place with a more ideal location than Sofitel. Along 44th and 5th Avenue, we were just a few short blocks from Times Square, The Rockefeller Center, 5th Avenue shopping, restaurants, coffee, shops and bars galore.

    The hotel itself was beautiful and the room- particularly the bathroom- was spacious. I was able to comfortably put my clothes in the closet, hang everything, curl up in a robe and wear a pair of slippers provided. Room aside, when we would leave the hotel it was easy to get a cab thanks to the doormen, who also had umbrellas at the door so we didn't get stuck in the rain. We actually happened to visit during record high temperatures- 71 degrees on December 22! (my birthday) Talk about perfect timing.

    I have reached 4 stars for a few reasons. One strange thing was that there was no coffee in the room. There is, however, a coffee station downstairs near the restaurant. There is also no hotel bar, and the bathroom door didn't want to stay open- it slammed shut a lot which was a little bizarre. I can't be TOO picky, because all in all it was a lovely weekend experience.

    07/01/14 | Link | Rating: 4.0
    116. Jim K.
    I stay in Manhattan one night nearly each week so I've seen my share of hotels. While being mindful of my budget (I own the business so it's MY money) I try to get the best value in top tier hotels.

    The Sofitel has certainly earned its ***** five star rating.

    Staff extremely well trained and polished. The best I've ever encountered.  If you ask for directions they don't point you - they escort you.  The lobby is gorgeous.  To give you an ideal of their attention to detail i watched a man dusting the marble around the edges and corners of the floor on his hands and knees.  The property is impeccably kept and the room is squeaky clean

    Beautifully appointed and spacious room. Free wifi, free coffee & tea.

    Huge, beautiful bathroom. Full tub and separate spacious shower. Bath towels soft and nearly 6' long. Concierge is great. Couldn't hear the heat or AC running - very quiet. Room safe easily takes a 17" laptop and is at eye level. Bose stereo. The bath towels are soft and nearly 6' long.  Wonderful.

    Complimentary umbrellas and AC adapters for our friends across the pond.

    Once when I arrived very early, 7:30AM I expected to check my bag.  Instead the person at the front desk said they had a room available and checked me in. It's so nice to have a home base while traveling rather than have your bag sitting in some locked room.  The front desk person asked if I would like a daily newspaper and which one.  Instead of leaving it on the floor in front of your door they leave it hanging on the know in a brown cloth bag.  Very classy.

    The restaurant is beautiful and the food delicious. Their executive chef is very talented and I recommend you dine there at least once per stay.  It is as good as or better than some of the finest restaurants in town.

    Their locations is excellent.  Five minute walk to:  Radio City/Rockerfeller Center, Grand Central Terminal, all the hot shopping spots on Fifth Avenue plus dozens of restaurants form $$$$ to $.  Nice diner next door if you want a quick, cheap breakfast.

    I'm trying to find something negative to say but can't think of a single thing.  I would stay here again in a NY second.

    02/04/14 | Link | Rating: 5.0
    117. vijayta b.
    This hotel was not representative of other sofitel hotels. It was very very dirty. The carpet was nasty all through the hotel and torn in certain places.  The air freshener was overkill in the lobby. The rooms were dirty too and felt disgusting to sleep under the sheets. The only reason i even gave it two stars was because of its name!  No way I am ever staying at this Sofitel location again.  Truthfully, while classified as a 4-star hotel, it should be a 2-star at best.

    20/12/14 | Link | Rating: 2.0
    118. Mark H.
    Had a horrible experience ...
    When we checked in, the reservation was misspelled and they couldnt find us, 15 minutes later...

    When we checked out they said 20 minutes to get my car, an hour later still waiting!!!  I asked to see the manager, she just said there is nothing we can do it's a third party valet service...  Nothing you can do, seriously?!?

    12/07/14 | Link | Rating: 1.0
    119. Jackie O.
    Hotel was ok and the staff was friendly, glad it wasn't spent with my own money. My company sent me here on business, twice the hotel said they never received payment which I don't believe. My company uses a travel agency and they're pretty good with bookings -It's their job. Out of three keys to my room only one worked. I went the next day to get new keys and out of the three again only one worked. Their office/conference room is a tiny room in the lobby with no door so I wasn't able to take my meeting there. The wifi is very slow and spotty for $300/$400 a night I would expect better quality. Cleanliness not so great either, I found a water bottle that was there previously under the bed.

    15/01/15 | Link | Rating: 2.0
    120. Jason J.
    I stayed here for a weekend get away, place was very nice, and the decorum was very good as well. only think i didn't like was the overpriced food they had for room service.  other that it was one of the best hotel's i've stayed in.

    04/03/15 | Link | Rating: 4.0
    121. Kevin R.
    The hotel is beautiful but falls short in a few ways.  The rooms although nicely appointed have small bathrooms.   The shower is adequate but not what you would expect in a luxury hotel.  They offer complementary coffee as long as you don't want decaf.  The staff did not seem to keep up with done of the little things like making sure there was hot water for tea.
    I think there are better options for luxury hotels in NY but if they are all full use the Sofitel as a last resort.

    01/02/15 | Link | Rating: 2.0
    122. Lisa M.
    I got a great deal for this hotel through hotwire. Everything from the moment I was helped out of my cab upon arrival was first class. The lobby is gorgeous and smells amazing. The room was beautiful and the bathroom was huge! The bed was one of the most comfortable I've ever slept on in a hotel. Free wifi was also a plus.

    The location was perfect, a little off the crowded streets of time square but still within walking distance to theatres and shopping. I will most definitely be back.

    19/08/14 | Link | Rating: 5.0
    123. Steve S.
    I can't think of a single flaw. Our experience here was great - perfect location, easy check-in, super-friendly staff, clean room that was spacious by NY standards and priced fairly relative to the competition.

    We were a quick walk to Times Square, Rockefeller Plaza, St. Patrick's Cathedral, Central Park and obviously hundreds of restaurants and bars. Uber and taxi'd to lower Manhattan and village areas which was inexpensive.

    I would (will) definitely stay here again!

    02/09/14 | Link | Rating: 5.0
    124. Janet G.
    From the moment you walk in the entire lobby smells amazing. In the room though, it was a different story. There was a funky smell coming from the carpet. Gross. One of the canvas was peeling off the frame. When calling the concierge the phone just rings and rings then it transferred over to who knows where. I asked how far the Lyric Theater was from there and got transferred again without notice. Again just rings with no answer. I gave up. The "free wifi" was just for one day and very bad connection. We asked for an extra comforter because it was cold.  Housekeeping brought us an old blanket that was hard and scratchy and not warm at all. It's just no the quality service that we expected. Sofitel is known for luxury and that we did not get. We were thinking of staying at the Sofitel in Dubai in a few months but after our experience in NYC, I think we will take our business somewhere else.

    28/04/15 | Link | Rating: 1.0
    125. Alex G.
    Sofitel, one of my favorite hotel brands, is awesome. First time in NYC Sofitel, and it didn't disappoint. Hard to find faults without looking too hard. From excellent front desk reception staff and fast check in process to upgrade to luxury king room on high floor and everything afterwards was a breeze. Common areas and rooms are as good as advertised. Liked decor in the room and large tastefully appointed bathroom. The room is not huge, but adequate size. Excellent location on 44th between 5th and 6th, still relatively quiet. The value was unexpectedly good. For this money you normally end up in lower end chain hotel in Manhattan, not favulous Sofitel

    08/12/14 | Link | Rating: 5.0
    126. Alice W.
    Chouette, my first hotel review! While I certainly have heard of Sofitel before, I never stayed at one until this past weekend trip to NYC. My boyfriend booked the hotel for only $200/night which is not bad at all for NYC especially in the Times Square/Midtown area.

    We decided to drop off our bags/see if we could check in early around 8 in the morning. To my amazement, they did have a room available and let us check in. When we went up to the room however, there was clear evidence the previous occupant had smoked. We called down to the front desk, primarily because we didn't want to be charged for a room that was smoked in and because they have a strict no-smoking policy. The front desk receptionist was very apologetic and said they would get housekeeping on it immediately. We went back down to the front desk, where she told us that she would be upgrading us to a king bed room for the inconvenience. Honestly, it wasn't inconvenient at all; we just wanted to bring it up to their attention and not get extraneously charged. It was very, very nice of them to upgrade us at all.

    Service is top notch. Everyone speaks both English and French and are extremely helpful and polite. This kind of service is on a whole other level when it comes to hotel service.

    Later in the day, we came back after they had called and said our room was ready. The room was very spacious and clean. There were complimentary waters, free wifi, robes, slippers, glasses/tumblers, a Bose stereo/alarm clock, and other amenities. The bathroom was enormous with a full tub and separate shower with one of those waterfall showerheads. There were even fresh flowers and a candle and matches. They have oversized body towels, which I appreciate since I dislike the small body towels some hotels offer.

    It rained the weekend we stayed, so we received complimentary umbrellas from concierge. The lobby is beautiful, with plenty of fresh cut flowers and cushy sofas/chairs. There's a restaurant downstairs called Gaby. I had a pretty good French onion soup and a pot of Darjeeling tea there.

    Location is fantastic. Right in the heart of Midtown close to Times Square, Fifth Avenue, Grand Central Station.

    04/04/14 | Link | Rating: 4.0
    127. Stephan Y.
    -Free wifi access throughout the whole building
    -Very prompt and quick room service
    -Staff members were all very welcoming
    -Beautiful decor and arrangements
    -Great location for tourist
    -Upgraded amenities and toiletries
    -Great hotel prices all year long
    -Complimentary water bottles

    I had absolutely NO COMPLAINTS at all during my stay here. I will definitely recommended SOFITEL to all my friends and will return whenever I plan on visiting NYC in the the near future.

    UNTIL THEN!! ^-^

    29/04/14 | Link | Rating: 5.0
    128. Diana D.
    I first heard about the Sofitel a few years ago when then-chief of the IMF Dominique Strauss Kahn allegedly raped a maid here a few days before I stayed next door at the Algonquin Hotel. What a crazy ass story I thought. And so when it came time to book a hotel in NYC again, I thought, "Why not the Sofitel?" Because you know they make sure their shit is super safe now.

    My boyfriend found super good rates for sub-$300/night for a weekend in October. For such a great location and quality services, I was very satisfied with our stay. We were on the 7th floor and couldn't hear any street traffic, so don't be worried about staying in the cheaper lower floors for that reason. Beds and pillows were super duper comfy. I slept so well I didn't wanna wake up to go eat and that does not happen ever. The rooms were updated and clean and modern. They have Lanvin bath products! Free wifi for up to 3 devices, too. The Sofitel isn't that expensive and looks more luxurious than its price point. I'm definitely going to stay here again.

    Lots of guests were legit Frenchmen so this place had a very European feel to it, which was cool and unique. Service was top notch! Good job Sofitel!!

    12/10/14 | Link | Rating: 5.0
    129. Diana R.
    So disappointing! The pictures for this hotel are so deceiving! It was probably photographed many years ago. Their white couches on the photographs are more like beige from how old they are. I've stayed at the Sofitel in LA and this is nothing like that one. If you are looking for a young and hip hotel do not stay here!

    24/04/15 | Link | Rating: 1.0
    130. Nermis R.
    I recently came to Gaby Bar with a few coworkers and was very happy with the place. It works great if you are trying to catch up without having to yell across the room the or bump into other customers the entire night. The staff was friendly and their Rheingau Riesling was of the best I've had.

    12/04/15 | Link | Rating: 4.0
    131. Robert M.
    Everything about this hotel is welcoming, the Staff are second to none and the rooms are extremely large with excellent views. The hotel is centrally located within minutes of Fifth Av, Time Sq, Broadway and Madison Sq Garden. Will be back soon

    20/05/15 | Link | Rating: 5.0
    132. Jessica R.
    The best hotel I've ever stayed in. Hands down.

    Okay so I had no idea this was a French hotel when I booked it. Neither good or bad to me and everyone seemed to speak French (and English too).

    The room was quiet, did not hear the traffic nor the other people in the hotel which is a huge plus in my book. I am a light sleeper! Also the curtains were real blackout curtains and not a hint of light could escape them. Loved it.

    The room was also very roomy and spacious. The desk was just right. The beds were super comfortable. I requested a refrigerator and that came up promptly. The bathroom was super nice too. I loved, loved, loved the shampoo and body wash. The conditioner actually felt like it made my hair dry.

    The room thermostat worked really well. I mean, it did what it said it was doing which is unusual. I like to sleep in 66 degree F and when I'm awake I like 78 degree F. It was on point.

    The customer service was always pleasant and very helpful. Concierge was great. Location was close to a lot of stuff but honestly it was so cold we didn't make good use of the location because we couldn't stand to be outside for more than 2 minutes.

    The lobby was beautiful and the downstairs bathroom was amazing. It provided a vanity area and this super wonderful lotion I couldn't get enough of.

    Will definitely be going back every chance I have.

    20/02/15 | Link | Rating: 5.0