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The Benjamin in New York, NY

The Benjamin in New York, NY

Specialties

Situated in an ideal midtown Manhattan locale near Rockefeller Center, MoMA and Fifth Avenue, The Benjamin is one of the most luxurious boutique-style hotels designed by famed architect Emery Roth. The beaux-arts gem promises to help guests be their best with newly redesigned accommodations by Lauren Rottet and thoughtful wellness services & amenities such as restful solutions by sleep expert, Rebecca Robbins, Winks' Kidzzz Club for families, and SIN Workouts. Room types range from guestrooms with kitchenettes to one-bedroom terrace suites and a premiere suite for honeymoons and entertaining. Noted as "one of the 50 favorite restaurants" by The New York Times, The National by Iron Chef Geoffrey Zakarian is housed on the first floor and showcases modern bistro cuisine in a chic grand café and in-room dining. Known for coiffing the tresses of celebs, stylist Federico Calce presents Federico Hair & Spa at The Benjamin. A renovated fitness center on the 3rd floor is equipped with Technogym equipment and steam rooms.

History

Our story begins with a man named Benjamin Denihan, better known as "Bud." He was a visionary and entrepreneur who oversaw his father's small laundry and dry cleaning storefront in the early 1930s. A first generation American with Irish roots, Bud was motivated by his dream to establish the family business as the best in Manhattan.In 1999, Denihan acquired the Emery Roth-designed building on 50th Street and Lexington, and named the hotel in honor of its founder. It is through the dedication, genuine care and inspired actions of The Benjamin associates that Bud's spirit continues to thrive.

 

Company Info:

Rating: 4.10

Address: 125 E 50th St, New York, NY, 10022
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (116):

1. Joe O.
Great hotel.  Good location.  Decent gym. We've tried a few in NYC and will go back to The Benjamin.  BTW- it's not only women that love those make-up mirrors as another reviewer states.  They are great for shaving.

15/02/06 | Link | Rating: 5.0
2. Thaya K.
This place is a gem, especially for business travelers.  I spent a summer working about 3-4 days a week in New York and stayed in several different midtown hotels -- including the Waldorf (ick).  But The Benjamin was head and shoulders above the others.  There is no big lobby, no tour groups, no noisy bar.  You walk into a small, tasteful foyer with an extremely gracious receptionist behind the desk.  An equally gracious and helpful bellman will come for the luggage.  And any time you call the front desk, you will talk to someone who is simply a model hotel employee -- quietly charming, gracious, efficient, and focused on getting you what you need with the least possible inconvenience to you.  The rooms are terrific, too.  It's midtown Manhattan, so they'll feel cramped to anyone who doesn't live in Manhattan, but they are very well-appointed.  The beds are comfortable.  There is everything you could need.  And best of all -- there are kitchenettes!  I was training for a marathon that summer and needed to eat good, healthy food to keep up with my training.  It's extremely hard to eat healthy if you're not living at home, but with my kitchenette at the Benjamin, I could keep my yogurts cold, make up some pre-run oatmeal, and have my morning coffee while I was getting ready for work.  I would recommend this place to absolutely anyone who wants a quiet, comfortable place to stay and I would recommend it highly to any business travelers.

20/01/10 | Link | Rating: 4.0
3. K S.
One of the great old New York hotels. For business or for fun, if you can get in at a decent rate, grab it. This is not a high-rise see-all-you-can from your room kind of a place. It is a great place, steeped in tradition, and with very good service. Accesssible to anywhere in the New York City.

23/05/09 | Link | Rating: 4.0
4. Hira B.
This is a wonderful hotel for a reasonable price (they often have deals online).  They have luxurious and spacious suites, which is great when I have the family with me and they treat us like royalty.  Clean, exquisitely comfortable beds, the posh pillow menu, fantastic service.  I love the Benjamin.  My daughter and I would like to live there.

07/10/09 | Link | Rating: 5.0
5. Brad R.
I am a business traveler, checked in Sunday night at 7 pm and one hour later received a note under the door that water would be shut off from 9 am to 3  pm. Not told on check in , did not have water to shave and shower for meetings the next day. Poor managment here and not good with dealing with this situation, also shut down elevators for maintainance early in the AM tues during morning rush took long waits to get up and down. AC in room did not work and shower head was hanging losse. Also took 30 min to get ice up to the room. all in all high price and bad management. good location and friendly staff however. Gm would not return my calls.

08/05/10 | Link | Rating: 2.0
6. Audrey B.
Great hotel! I LOVE the pillow service that they have - 10 different kinds of pillows to choose from and they'll bring you any one you want at any time! The room was very spacious, clean and nice, and the bed was big and super cozy. There was a kitchen, and the desk even had a printer/fax, which I thought was very technologically advanced of them. It's a great place to stay when you're traveling for work, especially if you work in finance (it's right near all the firms). I also found everyone there to be really nice and friendly......I'd definitely go back.

26/09/06 | Link | Rating: 5.0
7. Kathy P.
Hubby and I stayed here on a recent trip, and I've got to say I was pleasantly surprised.  Non-pretentious boutique hotel that had all the amenities without all the pomp.  Located on the east side of mid Manhattan, it's within walking distance of so much that we walked nearly everywhere we wanted to go and only took the subway once.  It's located across the street from the W Hotel and Waldorf Astoria so it's in pretty ritzy company.  Even better, I booked on Priceline.com and got the room for $150 a night.  Wish I had  bid even less, but I might have ended up with a lesser hotel.  They even have a pillow menu - ever heard of such a thing?  Your choice of 10 different pillow styles [ we both loved the ones we chose).  I would not hesitate to stay here again on our next visit - all the employees were so nice and courteous that we both felt very comfortable.  I'm subtracting one star because the carpet in the hallways looked like it needed cleaning or to be replaced - only negative I could find.  Oh yeah, and the lighted magnifying mirror in the bathroom is awesome!  We are remodeling our master bath, and I've asked my husband to install one just like it - fabulous for tweezing eyebrows - I might be able to stop paying for it now!

21/08/09 | Link | Rating: 4.0
8. The M.
I came here one time with 2 lady friends on a weekend off from boarding school. The girl, whose father owned some bank in China footed the bill. I happily showed up, and took full advantage of the situation, with no room for remorse.  I think it was about $600 for a 2 bedroom suite at the time. The rooms were huge, and packed with wireless internet connections, Bose stereo systems, and a lot of bathroom knickknacks.

Well...I cracked open every friggin' container that was not glued shut. First we cleared out all the airline bottle of liquor, then we started to pop open these glass jars. The jars had granola, chocolate, gummy bears, and some other stuff. This girl kept talking about her dad's millions, so I just kept popping tops off jars. How could a bridge and tunnel Queens boy miss this event!

The bill was $600 on top of the room rate because of the extra food/drinks. I found the menu at the end of the night, and had a toast to Chinese banking. I would not call this room overpriced. You can slip 4 people into this suite for $150 a head.

12/12/08 | Link | Rating: 5.0
9. Michael C.
We stayed at The Benjamin Hotel this past weekend while attending a wedding in Manhattan. This hotel is right in the center of everything. It is within walking distance of Times Square, and all the big attractions. The lobby is gorgeous and  the staff was very professional and helpful. If not for the hefty pricetag, I would definitely stay here again. The rooms are spacious, and the full sized fridge is a plus. Only negative is the super small bathroom.

07/09/08 | Link | Rating: 4.0
10. Ned R.
Top class. Great service. Will be back

15/05/11 | Link | Rating: 5.0
11. Gfiddy F.
A lot of space for a room in Manhattan, and all the contemporary amenities expected by the contemporary hotel patron.

21/02/09 | Link | Rating: 5.0
12. Mary L.
My son and I just stayed here 3 nights and it was wonderful.  The staff was so friendly and helpful.  The room was very quiet as were the hallways and rest of the hotel.  The bed was very comfie and a nice bathroom and kitchenette.  

We booked on Priceline and got a most reasonable price.  The elevators were just a bit smallish and slow once in a while, but this wasn't a real issue.  

The hotel is in a very desirable location close to many things and taxis and the subway are also close.  Was very pleased and would definitely stay here again.

04/09/09 | Link | Rating: 4.0
13. Happy C.
Its twoo Its twoo.

Very comfortable room, helpful staff etc etc.

25/07/08 | Link | Rating: 5.0
14. Alison H.
I will definitely come back to the Benjamin hotel during my next visit to NYC (especially if I Priceline it again and get a room for $199 for a Friday night--what a deal!).  Our room was amazingly roomy for NYC, and very clean.  The service/staff is top-notch and the pillow service is a fun novelty  (our favorites were the water and magnetic pillows--least favorite were the buckwheat and memory foam).  I probably should give the Benjamin five stars, but I'm holding out because the decor is a bit boring.  The look of the lobby and rooms seems uninspired (in a "stately" kind of way), but certainly, this is not a "boutique" designer hotel, so it doesn't make that much of a difference.

21/04/08 | Link | Rating: 4.0
15. Kristen M.
Truly a 5 star hotel...top notch.  Great staff and beautifully appointed rooms.  Real luxury.

13/02/09 | Link | Rating: 5.0
16. Nilay D.
spent a week here recently and this hotel was great. the entire place is well kept and rooms are nicely appointed and spacious. The staff is literally the best hotel staff I have ever encountered. Incredibly amiable, helpful, and accommodating. Internet is sub par though and pricey

31/03/09 | Link | Rating: 4.0
17. Patrick B.
The small, descrete lobby and friendly staff mark the first signs of good things to come at this hotel.  The quiet rooms, fabulously soft bedding, and superior breakfast room service are three more.  The hotel is literally around the corner from the more famous Waldorf Astoria which is a great place for an afternoon tea or scotch, but the Benjamin knows something about privacy and service that most hotels around the world could take a series of lessons from.  Truly one of the most impressively and professionally run operations in the entire country, I suspect.

24/01/09 | Link | Rating: 5.0
18. Meg W.
Fabulous.  Although I must admit I wouldn't be staying here if The Firm wasn't footing the bill.  The single room is more spacious than other hotels I've stayed at in NYC (San Carlos and Waldorf). Service staff is very friendly and accommodating.  Room service food is great, but, of course pricey (again, The Firm paying soooo)
Great location for my purposes - a few blocks from the NY office and great shopping for my off hours.
I love the Elemis shower gel they give you every day, although the shampoo & conditioner flattens my hair terribly.
The TV clicker leaves a little to be desired - or maybe it's the tv - they don't seem to communicate unless you are standing on  your head and and have your arm at a 45 degree angle when the wind is blowing 25mph from the west.

08/03/06 | Link | Rating: 5.0
19. Chris D.
Very nice old school NY hotel in a very convenient location, right off Lexington Avenue. I've stayed here 4 times now and the service has been great but one of the 2 elevators has been out of service two of those times. There are plenty of choices in NYC so whether you go to the Benjamin or not may depend on price. The city was on sale in August so a one bedroom suite for under $300 a night was a good deal. If you are a pillow connoisseur you'll enjoy their pillow menu!

29/08/09 | Link | Rating: 4.0
20. Christine M.
I have been staying here consistently over the last 15 months for about one week per month.  After 15 months of disappointing service and grossly overpriced rooms (fortunately work was paying), I won't be back after my most recent experience.  They overcharged me and when I brought it to their attention they made me feel like it was my fault rather than their responsibility for not properly communicating policies and associated costs. The hotel does not seem to value repeat customers the way that a Four Seasons or even a W Hotel does yet they are charging more than my corporate Four Seasons rate!  The front desk staff are consistently rude (particularly the female employees) and the lobby always reeks of the restaurant (which is gross by the way).  If not for location (one block from my office), I would never have returned after my first stay.  The only bright spot at the Benjamin is the bellman named Mohammed -- he truly understands customer service and is friendly, helpful and welcoming.
Water pressure and temperature are inconsistent at best and dangerous at worst (you have to turn the tap in the shower all the way to the highest setting to get any hot water).  The room service menu leaves a lot to be desired and food is often delivered cold and soggy.  The rooms are shabby and tired and in need of a serious update.  Nice sheets and pillows but I've had several shabby towels (i.e., ones with rips and holes) that should be put out to pasture.  
As much I liked the convenience of being right across from my office, I will not be back.

23/08/11 | Link | Rating: 1.0
21. T T.
The staff was extremely friendly, and the rooms are what you would expect for the price.  You cannot beat the great location.  And the kitchenette was also great to have for cold beverages.

24/10/08 | Link | Rating: 5.0
22. Stacey P.
Great place, great location and our room had a kitchenette with a full size refrigerator and microwave.

28/07/09 | Link | Rating: 4.0
23. Robby S.
This place was great! I cannot say enough what a great little hotel this is. Service was amazing beds are extremely comfortable and the price is just right (booked Friday, Saturday and Sunday for $150 a night!).

22/11/11 | Link | Rating: 5.0
24. Jess S.
My boyfriend, toy poodle, and I booked this hotel last minute for New Years Eve. The fee for a pet was only $25-which they didn't even charge us for. The checkin process was quick but wasn't done with a smile. The gentleman at the front desk was very uninterested, but that didn't bother me as much as it would have bothered some. Overall the Benjamin was a nice hotel. We rented a studio with a kitchenette. The size was nice for a NYC hotel (approx 350 sqr feet). The room appeared clean however I was disappointed to find that when my toy poodle came from under the bed he had a choclate ball in his mouth. I immediately threw it away and he came back with another one. I searched the room and found an open package of choclate balls under the bed. If my dog would have eaten the whole pack- I would have been FURIOUS. I didn't have time to complain b/c I had a tight tight schedule and was already late for an appointment. I'm unsure if my boyfriend said something to the front desk as we were in and out of the room and didn't run into each other until late night. The products in the bathroom were standard. Shower pressure good. We were on the 4th floor and didn't hear any outside noice. I would probably stay here again b/c of the convenience and price-but I expect not to find anymore choclate laying around unless its a Godiva gift from Management.

09/01/13 | Link | Rating: 3.0
25. Virginia C.
This place is the BEST boutique hotel I've stayed at--normally, the term "boutique" is synonomous  with "crap".  I was pleasantly surprised.  Staff is fabulous.  I enjoyed my stay so much that I will tell everyone I know about this place!!!

28/02/10 | Link | Rating: 5.0
26. Lawrence L.
Everyone is right about this place being very comfortable, well appointed, with fantastically good employees. But I've stayed here now twice, it is has just about the worst Internet service of any hotel I've been in. I don't know whether the ISP is throttling the speeds, or whether there's a technical problem with the installation, but I constantly get time out errors when at this hotel, and the general download speeds are terrible. If Internet access isn't important to you, then it is a great place to stay. But if it is, then this is not a place for you.

Update: After an unhelpful exchange with technical support for the broadband service The Benjamin had selected (IP3 -- and when will hotels recognize that when they outsource essential services they are outsourcing their brand), I tried switching to the wireless service inside the hotel. It had none of the failure problems that the wired service had, though it again was not impressive in performance. But this clearly indicated that there was a problem in the implementation of the wired service at the hotel. Who knows whether it will be worth it to IP3 to fix it.

18/11/08 | Link | Rating: 2.0
27. Jessica L.
Wonderful hotel for the business traveler. Rooms have a large desk, with printer and fax! What a great touch to have a pillow menu too! One negative  - the gym/Fitness area is very small.

Staff was very helpful and this hotel's location is perfect - walk to Time Square, Rockefeller Center and my office.

If you can afford it I highly recommend it.

25/03/07 | Link | Rating: 4.0
28. Shane L.
I stayed here for my 4 day trip to NYC in August 2009.  The service of the staff was excellent.  Upon checkin, we were upgraded to a mini-suite which consisted of a fairly standard sized room with a very small kitchenette across from the bathroom.  Didn't really use it much, but it was a nice touch.  Furnishings were very nice, and the customized pillows were wonderful.  Like most NYC hotels, the room was a bit small, but certainly adequate.  Downsides includes the construction scaffolding, but it seems like about 20% of NYC has scaffolding at any given time.  Also we were on the 4th floor, and there was an odor that was probably coming from the kitchen.  But it wasn't unpleasant, just consistently there.  I got this place on Priceline, and for what I paid, I was extremely happy.

27/08/09 | Link | Rating: 4.0
29. C T.
The hotel staff is amazing and always make you feel at home with no request not getting their full attention.  The rooms are spacious (for NYC) with comfortable beds and extremely quiet.  A favorite in the city

11/01/12 | Link | Rating: 5.0
30. John Chase M.
This hotel is in a primo location on the east side. When one walks into the lobby, the noise, the heat, the cacophony ends. The staff is amazingly helpful, courteous and efficient. The bar is perfect. The room amenities are top grade. The linens are soft, clean and comfortable. The choice of pillows extensive. The beds totally comfortable. The concierge got us tickets to Billy Elliot with minimal service charge. I'm a raving fan of the Benjamin.

27/07/09 | Link | Rating: 4.0
31. Jim M.
I am about to head back to NYC and i was waffling between heading to the Standard in the meatpacking district or going back to the Benjamin. Ive now booked my rooms with the Benjamin and heres why. The balcony.The most lovely balcony you can imagine.Every morning I would wake up,head to Starbucks and get 2 coffees and pastries for 10 people and then head right back to my room,leave jovanies coffee for him inside on the countertop in the kitchenette and then go sit on the balcony,which had a small wrought iron table and matching chairs. The weather was in the 60s every morning and it was sunny every day. It was on the 23rd floor so we heard barely any noise at all.We had them deliver all 10 of their pillows and i think we used them all.Its centrally located,we never had a problem getting a cab or stumbling out of one no matter how early or late we arrived back at the hotel.Even during our walk of shame saturday morning they just smiled as if we were just about to check in as opposed to pass out. the rooms are huge,i think out hotel room was bigger than my best friends studio who lives there.I think the only thing I didnt like about the hotel was that during the busy times of the day the elevator seemed a bit slow but other than that, i loved it which is why we're going to stay there again.If you can spring for the balcony,do so.Youll feel like Carrie Bradshaw on her balcony when she gets her first glimpse of the Eiffel Tower in Paris.

21/03/10 | Link | Rating: 4.0
32. Meg P.
I don't usually get to stay in hotels in NYC, since I live here and all, but I had a random opportunity to stay here for a few days and it was HEAVEN.

The bathroom is bigger than my living room, almost. The bed, and the pillows amazing.

This place bends over backwards for their guests and I guess they should since this place is a pretty penny.

If you are comparing this place to any of the chains in Times Square, pay a little more to stay here!!

26/09/07 | Link | Rating: 5.0
33. Claire S.
"We promote sleep here"
Direct quote from William upon our arrival.
I knew I'd like the hotel from the get-go.
Staying in NYC will always cost a pretty penny, this hotel is worth every cent.
I absolutely loved the tasteful decor of the room, turndown service, classical/ambient music awaiting us upon our arrival. Bathroom mirror was nifty, I turned out the lights & used the "evening" setting to get beautified. Highly recommend the studio suite, very large for NY hotel room.
I was pleasantly surprised. Great staff & service.
I love dirty pillows. I mean, pillows. The pillow service is enough reason alone to stay here once. I could barely find my beau beneath the body pillows, magnetic, supportive & the other 7 pillows we had brought up.
I will be back to indulge in the spa & more decadence. Fo' sho.
I am patting myself on the back for finding this gem.

28/08/07 | Link | Rating: 5.0
34. will c.
Just finished surprise birthday weekend in NYC for my wife and extremely impressed with our room, service and attention to all the small details.

Room was clean, quiet and on 17th floor.  They even had a small birthday cake and signed cards in our room when arriving in room.  Surprise!

Their recommendation and reservation for dinner was perfect.  

Wish all other hotels were as attentive to helping guests have a great time.  Kudos to Andrew (hotel manager), concierge team (Anya, Sarah, Gina, Christine) and everyone else at Benjamin for 5 star experience!

19/12/10 | Link | Rating: 5.0
35. A A.
This was a pleasant surprise in manhattan. Small, attentive, clean, boutique style hotel. Rooms were well equipped.  I've stayed in mid down many times at larger hotels, well rated chains, but they were all miserably dumpy by comparison to the Benjamin. I will be back again.

28/05/12 | Link | Rating: 4.0
36. Bevy M.
This is my favorite place to stay in NY.  The service is incomparable.  I love the pillow menu, room service is excellent.  The beds are superb.  

The first time I stayed, I'd taken the red-eye from SFO, arriving in midtown at 7:30 a.m., with a noon meeting.  I thought I'd drop my luggage off at the hotel before checking into my office, and they told me my room is ready now -- did I want to go up?  You bet!  

Was able to have a nice breakfast, shower, and nap prior to the meeting.  Plus, they pressed my suit in the meantime!  

It is centrally located, and there are some great restaurants within a 3-block radius.

Value = excellent.  
Comfort = excellent.
Location = excellent.
Room size = excellent.
Business set-up/desk = excellent.
Bathroom = excellent.
Room service = excellent.
Overall service = excellent.  

The Benjamin, I love you!

05/09/07 | Link | Rating: 5.0
37. Luke D.
Our recent trip to NYC was extended by two days for business reasons, and we took the opportunity to move out of the W hotel around the corner (which I was disappointed with) and into the Benjamin. Immediately, we were more comfortable and happy to be staying the extra time in the city. The staff were friendly, the room was much larger (for roughly the same money) and more comfortable, and the atmosphere was all together pleasant.

Pros: Friendly and welcoming staff, Pillow menu, large room for the money, free (tasty) breakfast.

Cons: We were slightly disappointed that room service refused to take an order off of the all day menu with 10 minutes or so left in their advertised service window. This is understandable though, and I wouldn't have even asked if we weren't so hungry and exhausted.

I visit NYC relatively frequently, and will plan on returning to the Benjamin again next time even though it means not earning the points I receive at the others hotels nearby.

22/12/08 | Link | Rating: 4.0
38. Monica W.
The Benjamin is very accommodating. We stayed in the one bed room suite and it even had a little kitchen area. They also have a pillow menu which made it unique. Overall it was a very relaxing atmosphere and the doorman was very friendly.

02/12/10 | Link | Rating: 4.0
39. Michael E.
I've stayed twice at the Benjamin and was never let down.  Staff is superb - friendly, attentive, and responsive.  Rates are decent for NYC (esp using Priceline), location not bad, and rooms are clean and large enough for two.  We did have a problem with a minor water leak in the room from a room upstairs the the first time we stayed - they insisted they upgrade us to a larger room.

Ask for one of the rooms with a balcony if you aren't staying in the winter.  It is comfortable enough for two to sit out, have a glass of wine, and watch the city in the evening before you hit the town.

25/11/08 | Link | Rating: 4.0
40. Zoe P.
Quiet, comfortable, convenient, exceptionally clean and available at a discount rate on Hotwire. I desire nothing more.

06/04/10 | Link | Rating: 5.0
41. Max S.
So let me tell you about my stay at the Benjamin and why I will come back and recommend that you stay here as well.

Short version
==========
1) Pillow menu
2) Spa services
3) Close enough to everything - central park, theater district, etc.
4) Amazing service

Long version
===========
I booked this shindig as to surprise for my g/f (now my wife) for our 1-year anniversary.  The room that I initially booked was too small.  The mgmt had no problems upgrading me to a balcony suite instantly and it didn't cost me an arm and a leg. The view from the balcony is nice.  

This hotel is known for its menu of 10 pillows.  Buckwheat, Swedish, Water, Magnetic, Full-size body, Memory-foam are just to name a few.  We actually couldn't decide, so they gave us all 10.

As an after-dinner "snack" I ordered chocolate covered strawberries and a bottle of champagne to set the mood.  The concierge was the coolest mofo in helping me out.  To set up the surprise, he had me give him a wink & a nod when we came down for dinner so that the strawberries & champagne could be sent up to the room without her there.  

The spa service on 3rd floor is incredible.  There is a gym and a block of rooms where you get massage.  We got the massage package and it was uplifting.  

When came back into the room, I attempted to open the window to let some breeze in, and lo and behold - it fell on me.  Came out of its hinges and fell right on my shoulder.  I called the manager and she gave us an additional night for free.  (I guess it's better than a lawsuit).

This was right around the time of 9/11 (2005).  I get a call in the morning from the front desk saying they need to move me to another room without a balcony.  WTF I think to myself? I was promised a room because A WINDOW FELL ON ME.  It turns out that our beloved Prezidint was staying across the street and the Secret service took over all of the balcony suites as a security measure.  

I was furious to the point where I was demanding that he himself call me and explain the situation.  (I mean a friggin window fell on me! Have I mentioned that?).  They offered to move me down the street to Affinia 50.  I told them I didn't want to move - I booked the Benjamin for the pillows damn it!  

They ended up compromising with me by giving me all 10 pillows to take with me next door (picture the Bell Boy carrying 10 pillows down 50th st along with our suitcases) and a nice balcony suite.  

As you can see, they are very accommodating and I don't think it was just because of the window thing.  We loved it so much, we spent the night after our wedding reception here, and we are definitely coming back for more.

23/01/08 | Link | Rating: 5.0
42. H. P.
A beautiful, quiet hotel on the East Side.

27/03/11 | Link | Rating: 4.0
43. Becki W.
My parents live in Manhattan, and I would still consider paying to stay here instead of staying there for free.

First off, the first floor is ornate but not ostentatious. High bright ceilings, marbled desks, a poshly dressed valet.  I already knew I made the right choice before I even got in the elevator.

Despite the fact that I booked this hotel through a discount travel place, I was given one of the 2 rooms at the top floor of the hotel.  Penthouse baby!!!!

I brought, as Carrie Bradshaw would say in the final season of SATC, "my luv-ah" upstairs with a pint of decadent chocolate ice cream. I was grateful for the kitchenette for supplying us with real metal spoons.  "My luv-ah", adorned in the soft, comfortable provided bathrobe, dined on the ice cream, intermittently feeding me as I prepared for our night out.

Don't even get me started on the pillow menu.  They have pillows for every occasion. Soft squishy pillows, water filled pillows, pillows with speakers that hooked up to your MP3 players, Swedish contour pillows, etc

In their need to make your stay as restful as possible, they offer sleep-inducing facials, massages, body treatments, as well as snacks (warm turkey sandwiches, PB&J on banana bread, warm cookies and milk).  I did not get the whole resting experience they offered though as "My luv-ah" and I were busy.

I didn't take advantage of the spa treatments, but I walked in to ask a question or two, and the spa seems as wonderful as the rest of the hotel. And if you are not planning on resting while you are there, they also have a workout room that is accessible 24 hours a day.

03/06/08 | Link | Rating: 5.0
44. anne w.
I came in for 5 nights at The Benjamin.  The nightly pricing ranged from $260 to $450.  I went for the Breakfast package deal thinking breakfast at the room would be convenient.

Bed was comfortable.  Sleep pillows and the pillow menu is a nice touch.

The first room I was in smelled like wet dog.  I was moved to another room.  The new room was fine, small but clean.

The food was my biggest issue.  Breakfast on day 1 was room service French Toast.  The french toast was cold and tasted as if it were cooked the day before.  Day 2 I figured a hot breakfast of scrambled eggs, bacon, toast.  The eggs arent made to order. You get a serving from a big batch of already cooked  eggs.  Day 3 I skipped breakfast and decided to eat an early dinner.  I ordered a caesar salad.  It arrived, looked tasty and very presentable but the lettuce was full of aphids.  Small little grey black bugs.  Pretty gross.  The chef apologized and they comp'd my remaining meal items.  Overall Id say the food was lousy.

03/03/11 | Link | Rating: 2.0
45. Mike C.
I've stayed here a few times for business, so i feel i can give a pretty accurate assesment.

The goods: great beds, slept like a baby.

The bads: bathrooms leave much to be desired. poor water flow in the showers.

The great: got a massage at their spa on the 3rd floor. Hands down, one of the BEST massages I've ever had. Get one and ask for Susan. She's awesome.

Overall, pleased with the stay and the service. Not great, not awful, but it works.  That'll do pig.

27/01/10 | Link | Rating: 3.0
46. Elizabeth B.
Caveat emptor.  I've stayed here a few times before, and a it's preferred hotel for my company which sends them a lot of business.  So, imagine my surprise when I arrived at 11 pm for a "guaranteed" late check-in, only to be told that there were no rooms available, but they'd made arrangements with their "sister" hotel down the street.  I get there, the place is a dump, and they tell me the rate is the same.  I'm losing two stars, but the rate is the same? The guy behind the desk tells me, well, that was the rate negotiated.  NOT.  I walked out and using my smartphone Pricelined a nicer hotel for less money.  They (the Benjamin) had the gall to charge my credit card a cancellation fee, which I am fighting.

This is how The Benjamin treats repeat customers from preferred partners.  'Nuff said.

01/10/11 | Link | Rating: 1.0
47. Stevey P.
Amazing service and beautifully appointed room at the Benjamin.   I had the pleasure of staying here during my last visit and was very impressed.  Had several great nights of sleep from their excellent beds and pillow selections (one of their claims to fame).  One of the more under-the-radar hotels in the city, I think.  But that's OK...better for me!  

Nice sofa, and living room area. Great central location, and good for tourists if you want to easily access the city as it's above the Lexington/50th stop - without dealing with the Times Square crap.

Decent sized health-club with steam room, and had an incredible massage at the wellness spa.  Very professional staff.  Room service food was good, but expensive - breakfast was about $50.  Will definitely return...

22/03/07 | Link | Rating: 5.0
48. Barb B.
I read a review of this hotel where they said they replaced their windows to keep out the noise. I was skeptical.... but it was absolutely true!! We have stayed here twice and will come back to this place whenever we come to NYC. I love the pillow menu and the room was super clean, tastefully decorated, and quiet!! Convenient location to the walk to mid town or to the subway. There is a spa in house and restaurant but we hadn't tried them. Maybe next time. Everyone working there was so nice and helpful too.

note:  a few doors away is a breakfast place that serves inexpensive full breakfasts and lunch. We ate here every morning and it was good, fast, and inexpensive.

11/01/07 | Link | Rating: 5.0
49. joyce w.
The trip to NYC was a gift from the bf, and he picked it for me because it is one of the 5 certified organic hotels at the time.  The hotel was nice, I really dig small boutique hotels because it feels much more personal and not overwhelming.  

The staff was really friendly, from the door man to the front desk clerks.  The room was actually quite spacious for New York and so was the bathroom.  The downside was that we had gotten a room that had a view of the back of the hotel - not so pretty.  The room was clean, comfortable, and modern decor.   This hotel is also a sleep hotel, meaning they will do what they can to help you have a great night's sleep!  The 12 choice pillow menu was so awesome, it explained in detail what type of pillow for what type of sleeper.  It also had another menu with items like Cookies & Milk, Lavender bed sprays, hot cocoa, all offered with the goal to help you sleep!

The location of the hotel is walking distance to Times Square and MOMA.  But there isn't much opened late night in the area though, it's pretty quiet so that's probably a good thing.  

Two Thumbs Up: Room, Service, Comfort...sleeepppp
Thumb Down: Narrow hallway and elevator

20/05/10 | Link | Rating: 4.0
50. Teddy D.
I got a clean, well appointed room with quality furnishings, Bose radio, microwave.  The in-room bar was very well-stocked (fees apply, of course).

They have a small but sufficient fitness room, with a great sauna.  

The hotel's atmosphere was astoundingly calm, quiet, and soothing. I appreciated the hot cider in the lobby (this might be a holiday season thing) while waiting for the bellhop, but it would have been even better to not have to wait. The staffing level seemed on the low side. Another example, there was no doorman on duty late at night. Normally this wouldn't be an issue but the front door happens to be unusually large and heavy.

I asked for some extra toiletries at about 8pm; they didn't come till probably 11pm. But I asked for extra pillows at 3am and they came pretty quick. For some reason, a bill was shoved under the door during the night even though I had prepaid, but they apologized at checkout and I was not charged again.

My only other "complaint" is that I was told there's a fee for the WiFi, but I found that I could get free WiFi through Boingo. They should have told me that. A month of Boingo is cheaper than the $12.95 the hotel charges per day.

All in all, it was a good experience. The location is in a pretty upscale area. This is different from being in the tourist area of the city. Not better or worse, just a matter of taste, but expect to pay a premium at local grocery stores for example. However, those stores carry high end products so this could be a plus.

02/02/10 | Link | Rating: 4.0
51. Midnight B.
I just stayed at this hotel this last Labor Day weekend and I was extremely disappointed. The lobby area of this hotel is very nice but honestly its really small and there's no bar area, so you're not going to be sitting around in the lobby and having a drink. They have a pillow menu as mentioned in other reviews, but I never really got to experience it because they were always out of what I wanted and would suggest alternative pillows that were not what I wanted.

When requesting things from room service they either never came or took so long to come that they were useless. We got such horrible service that I took out the bitch in me and us a comped dinner and breakfast.

Also, I got this hotel as a winning bid on priceline, if I had payed their actual regular rate I would have been fuming, so the only reason this review isn't 1 star is because I payed significantly less than their actual room rate (high b/c of Labor day Weekend).

The only good thing about this hotel is that the location is great, its right in the center of midtown near the W, and Waldorf, there's subway lines etc... The room was not bad either although we got a queen sized bed and I wanted king.

In conclusion only stay here if you get it at a phenomenally low rate through priceline or someother bidding third party website.

07/09/11 | Link | Rating: 3.0
52. Jacqueline M.
I have stayed tons of places in NYC, mostly around the Midtown and Upper East and West Sides.  I like to try new hotels each time I visit and have stayed mostly in smaller boutique-y type places that are known for being smaller and more personalized than your standard Hyatt and Hilton type places.

I admit (with some pride, actually) that I have turned into a bit of a hotel snob since I started traveling for business about four years ago. I can't help it. The more nice places you stay, the more you learn what constitutes a good versus "flea bag" dive.

The Benjamin, in a few words, is a really likable well appointed hotel that will satisfy almost all traveler types (well, probably not families that much or maybe I am just saying that so unwieldy whippersnappers stay away from my new-found favorite NYC haunt.)
 
So what makes this hotel so special you ask?

Service. They sincerly have SERVICE DOWN TO A TEE.  What's more, their beds are like a puffy marshmallows of slumber-y goodness.  The pillow menu and sleep menus are perfect accompaniments as well.  Yum.  And Zzzzzzzzzzzzzzzzzz.

SHHHHHH!  Let's keep this a secret, OK? I don't want to tell everyone about this hotel, selfishly, because I don't want anyone to know about it.  Did I tell you about that GREAT hotel down the street? Yeah... THAT one. It's fantastic... cheap rates, too.  *wink*

10/03/10 | Link | Rating: 5.0
53. Debbie W.
More than ever, im convinced that its a mistake to head for the name brand hotels in New York.  Boutiques are undoubtably the way to go, and The Benjamin is a perfect example-- a refreshing change from standardized rooms and services.  

They've chosen to focus on giving guests an amazing sleep experience and they do a brilliant job of it, and then go above and beyond by giving some of the most enthusiastic service I've ever experienced.  They truly encourage you to use their services many of which are available at no additional charge.

Prior to arrival, we were emailed by concierges eager to make our stay as perfect and individualized as possible.  I wasnt sure which pillows to select from their extensive pillow menu, so instead I just told our concierge about our sleep habits and problems, and let her make suggestions.  When we arrived, several pillow options were waiting for us including a down pillow, a water pillow, a five foot body pillow and a buckwheat pillow.  

The room was much larger than you'd expect in manhattan, and everything about it whispered-- relax, sleep well-- from the muted white tones to the fluffy linens and towels.  Even the lighting bose stereo was tuned to play restful music when we arrived.

A sleep assistance menu let us know we could order milk and cookies or hot cocoa before bed (and we did!) and they had lots of spa services geared toward helping you unwind.

The room was spacious, and included a pretty large kitchenette with a well stocked fridge (not minifridge), china, glasses, mugs, and silverware, as well as a great desk area.  The only drawback?   How can any hotel still not offer free internet?  The idea of paying 15 bucks a day on top of NY prices for something that should be standard astounds me, and the internet service is never good, even when you do give in and pay for it.  

But aside from the lack of free wifi, I highly recommend the unique services of The Benjamin.

15/07/09 | Link | Rating: 5.0
54. Eris A.
I booked Benjamin hotel for my parents visit. It was a reasonable, roomy ,Nice layout and pretty comfortable.
It is a cute unique hotel.

25/07/10 | Link | Rating: 4.0
55. Ted C.
The pillow menu is fantastic, allowing me to explore my inner diva. The rooms are well appointed; we had a fantastic balcony on the 22nd floor. Also, great location if you like Midtown. Finally, the staff was terrific. So why three stars? The hotel seemed understaffed as there were a few loose ends that surprised us for a hotel of this calibre.

15/04/12 | Link | Rating: 3.0
56. Brian N.
After one of those good long football workouts you sometimes just need a steak.  I went here with my buddy Sidney Rice in his Maserati.  

The food here was excellent, the steak is far above average, and the creamed spinach is just amazing.

The drinks aren't overly great and they could give me some more alcohol for my hard earned money.

The service is where they lost the last stare.  I had reservations and yet they had me wait a good 15 minutes. (who's ever heard of a professional mvp such as myself waiting?)  Plus my drinks were empty a couple of times.

Overall I wouldn't return as there are so man other choices in NY that would treat me like a MVP should be treated.

27/12/09 | Link | Rating: 4.0
57. Sarah B.
Chosen by my bosses for a work trip, but it turns out they have great taste.  Very comfortable, and (crucial) very, very quiet.  The one-bedroom suites have a galley kitchen, which is really convenient.  And the staff are LOVELY.  I stayed here for two weeks straight, and was so happy to be here rather than any of the other nearby hotels.

I should point out, though, that I wouldn't stay here as a tourist -- though only because I wouldn't stay anywhere in midtown as a tourist.  It's so far from the fun!  But for a business traveler who needs to be in midtown, The Benjamin can't be beat.

18/11/10 | Link | Rating: 5.0
58. Maxwell K.
This is not a five star hotel. If it had four stars in a reasonable guide, it would be in danger of losing the fourth.

Enough dust to to perceptibly darken the room on the outside of the windows.Air Conditioner scuffed, but powerful.
ten-inch black scuff above door handle on closet
Enough dust to to perceptibly darken the room on the outside of the windows.
Mold, but not heavy, in the shower vent.
Dark carpet stains.
Many scuff marks on lower walls.

Pillows and sheets were fine but no better than any Four Seasons.
Mattress was clearly expensive, but not firm, apparently  by choice., and the edge of the mattress had collapsed in the spot where people sit while on business calls.

Do i really care about the above stuff--not really, but it bugs me when a hotel makes only the effort of a three and a half star, and then claims five star status.  Five Star hotels are a unique experience, and it is rude to claim equal service with the people who work so hard to make a five star hotel truly remarkable.

12/07/10 | Link | Rating: 3.0
59. La S.
When a hotel is rated from a 4-star to a 4.5 star hotel, expectations should be met easily.  At going rate for The Benjamin, I could have stayed at other hotels and had a much more pampered and pleasant experience without question.

Let me walk you through my stay.

When first approaching the property, there were two doormen, and one had completely disregarded me and let a door close on my face.  I have never had that happen to me in all the hotels I have stayed at, and I have been staying at high-end hotels traveling solo since I was 15.  Even when I was a teenager and checking into such exclusive establishments, I had never experienced such disregard.  Odd looks since I was a kid, yes.  But, never a door closed on my face.

The lobby left a bit much to be desired, but it is never something I really care much about.  The rooms and service are what matter to me.

While I was happily upgraded to a room with a king bed, the room absolutely failed to meet a few of my basic expectations.  If I was not in such a hurry to get ready and be out the door, I would have complained to management and asked for a different room.

Why?

There were stains on the carpet.  The grout in the bathroom had huge cracks and gaps.  The shower head fixture was very, very loose.  The fixture to turn on the shower was about to fall off.

After leaving and coming back for the night, I decided to take advantage of the pillow menu -- which, mind you, is what is supposed to set this hotel apart from others.  I was met with disappointment as they informed me that they were out of the pillow I had requested.  Okay.  Fine.  I asked for a different one.  Now, guess how long it took for them to send up the pillow? 25 minutes.  I don't think I've ever had to wait almost 30 minutes for pillows.

While the front desk staff were courteous, their efforts could not make up for all the negatives of this stay.  If this was rated a 3 star, I wouldn't be disappointed.  It's what I would expect.  As a 4 star, I could find better.

13/06/10 | Link | Rating: 3.0
60. Miss Foxy O.
We have been staying at the Benjamin for around 15 years on our twice or thrice annual trips to the Big Apple. It's a reliable, semi-luxurious (not the Ritz, but also not the Marriott), pleasant, well located hotel with competent, friendly service.
This trip was quite nice-no surprises, no changes for better or worse. It's very quiet for its location (quick walk to the theatre district, easy to catch an M bus up Mad). The views are not good, even when you're in a room supposedly with one, but the suites are spacious and well laid out.
For some reason we got an upgrade upon arrival, not sure why, but wasn't going to complain :) It's worthwhile checking around on different media for pricing options here; the same room can go for way different price, depending on how/who you book it through.
Another pleasant stay. We'll be back next trip. No complaints.

09/02/11 | Link | Rating: 4.0
61. Katie W.
Loved this hotel. They were extremely accommodating and nice. The bedrooms were clean, comfortable, and spacious. The restaurant connected to the lobby was fantastic too. Definitely coming back here!

28/06/12 | Link | Rating: 5.0
62. Cortney G.
There's something about the Benjamin that keeps me coming back for more.

The place itself just feels historic, the bathrooms are gorgeous, the pillow menu is divine. Love that they offer a pet program. The staff is uber friendly. LOVED my room with a view (read: balcony) when I was there last week.

My new destination hotel in midtown.

20/01/11 | Link | Rating: 5.0
63. Crystal W.
I found The Benjamin by accident, but I'm so glad I did. Whenever I go to the city I usually stay at the W or another franchise hotel, but a friend suggested a boutique hotel. I thought she said The Benjamin (she didn't, but who cares... it worked out)!

For starters, I arrived a 10 after taking the red-eye from San Francisco and connecting in Atlanta. I was bleary-eyed and so worried I wouldn't be able to get into a room to rest for several hours. The sweet lady at check in saw I looked like hell and upgraded my room so that I could check in immediately. If I'd gotten her name, I'd name my first born after her.

The room was well appointed and I loved the pillow menu. I've stayed in lots of hotels as a consultant but that was a first. I tried the water pillow and a memory foam pillow. Made for a good night's sleep!

For the minuses... each room is equipped with a Bose system. In theory it's awesome, but my neighbors played there's so loud that it interrupted my nap. When walking down the hall, all you hear is music. Also, someone on all hall was smoking pot. If that's your thing, awesome but I was annoyed by the smell drifting in my room. Lastly, I wasn't digging the queen sized bed. Not sure if that's standard but it was awfully annoying to share.

I'd absolutely go back to the Benjamin!

25/08/10 | Link | Rating: 4.0
64. Doron R.
Nice place.  Pillow menu is a little over the top, but whatever... it is a nice perk.  I dug the water pillow.  Small kitchenette was nice for a NYC hotel, and a very comfortable, large bed.  I would stay here again if I got a really good rate, but with so many hotels in NYC that are worth staying at, I don't feel like it is a place I have to stay at again.  The staff was friendly, and overall experience was nice.  If you are considering it, and have never stayed there, it is a good option.  Check it out.

14/04/12 | Link | Rating: 4.0
65. Lucy D.
This is a nice hotel, one of the nicer hotels in the Manhattan area for those who don't want to spend anywhere from $500-$1,000 a night for what you'd call a decent night's sleep elsewhere. I'm not sure what rooms everyone else seemed to be getting, but my room was TINY. For the price of almost $400 a night ($330 + tax) the hotel was not what I expected. The hallways were cramped and had that old worn-in look that many other buildings in this area have. The staff were unbelievably kind, but I also paid them to be. I am what you'd call an extravagant tipper. (I've worked in so many jobs where I've gotten shit tips that I know that extra can go a long way for someone else.) The luggage hold is great for when your flight leaves late at night and you want to do some exploring instead of sitting at the airport. It's very close to the subway which is easy to take and also plenty of cabs around. No staff remembered my name at all, and the lobby was small. There were never people really out and about and those that I did see were extremely rude and pompous. The room was clean however, and the sleep menu is nice. (Turn down service with lavender bed spray, a free 12 pillow menu - I enjoyed the maternity pillow and the water pillow - and also cookies/milk/pb&j if you want it.)

If I stay here again, I'll definitely have to pay at least half what I paid for it to seem worth it. The Hilton is a bit closer to shops/Central Park, and has a much nicer environment. New extremely large rooms as well.

30/01/12 | Link | Rating: 3.0
66. Wendy M.
Just got back from a 2 night stay. Would not have booked this at the regular rate of $400+/night but found a great deal at $275/night. The room was clean and comfortable but the bathroom was a bit tight and could use a few shelves for personal items. Location is great and everything worth seeing is within walking distance, if you have comfortable shoes and don't mind walking. The hotel restaurant/bar was just OK for us, but we are on the more plain side when it come to what we like to eat. With that said, there are plenty of options in the area. Valet parking is a bit expensive but we did it anyway for the convenience of it.

Had I paid the higher rate, I would have been far less happy with our stay.

10/11/12 | Link | Rating: 3.0
67. Laurie C.
This is in my top 5 NYC hotels. It's in a beautiful old building and we ended up with a pretty great view of the city. This last time, I had my whole crew. My husband, daughter, son-in-law, son, his gf and my youngest son who turned 4 on this particular trip were all along. I reserved us all suites, but I got a deluxe suite for my hubby, myself and the little one. They ended up upgrading the adult kids' rooms to the deluxe which was really very nice.

We loved the pillow menu and we all tried out several different kinds. The beds were very comfortable as well. The kitchenette was very useful to have snacks and our own little cocktail hour. The staff was very attentive and friendly. They sent up a cake to celebrate our little guy turning 4. The only con that comes to mind is a couple of times it took reminder calls to housekeeping to get assorted things.

I enjoy staying in this area as well because it's not in the middle of tourist central yet within walking distance to most anything.

I will definitely be a return customer here!

22/01/11 | Link | Rating: 5.0
68. Michelle C.
Wow-e! I love this hotel!

I work in "the industry", meaning, I have lots of experience in the hospitality industry and work for an online travel agency, but I didn't pull any strings to stay at this hotel the last night I was in town on business, mostly because the rate was so awesome that I didn't need to ($179 on a Friday night in October!).

When I walked in The Benjamin, I immediately felt like a VIP. The staff of The Benjamin are exceptional; a PERFECT blend of professional and friendly. I ended up not needing anything from the front desk during my stay, but I got the distinct impression that had I needed a toothbrush, extra pillow, or instructions on how to work the remote, I'd have been met with a smile.

The room was a wonderful size, and large by NYC standards. I LOVED the bathroom decor, and got an old timey vibe from the room overall (trendy old timey, not "we need a serious reno" kinda old timey).

Super comfy bed, awesome pillows (they offer pillow service, hello?!) and just a great night's rest after a long week of work.

Side note: I opened their in-room dining menu to find that Geoffrey Zakarian is the head chef of the restaurant on the main floor of the hotel. As a HUGE fan of the show, 'Chopped' I was SO super excited about this tidbit.

19/10/11 | Link | Rating: 5.0
69. MeiMei F.
My husband and I booked an impromptu night on hotels.com at the Benjamin when we decided that we didn't want to return to a friend's house in Brooklyn after a wedding in Manhattan. It was FANTASTIC. We got the hotel for a ridiculously cheap rate of $188/night, $220 with taxes. Unheard of in Manhattan.  

We showed up with no bags, and asked for everything. We were cheerfully delivered toothbrushes, toothpaste, razors, shaving cream, mouthwash, all at no charge. We told the staff we'd just gotten married, and they gave us 2 free drink coupons for the hotel bar, which is very nice. Our room was on the 19th floors with partial views - amazing.

The room was HUGE by New York standards. It even had a separate closet area and plenty of space to walk around. There was free coffee in the room.

I can't recommend this place highly enough!

02/10/11 | Link | Rating: 5.0
70. Ksenia B.
I don't get why this place gets such good reviews and I have no idea how it can possibly qualify as a 4 star hotel. And what is boutique about this place?
Small lobby, tiny somewhat untidy rooms where everything seems super old. Horrific shower where I just couldn't get the right water pressure. Soap and shampoos seem to be the same as in some cheap motel. $7 for a bottled water that sits on a bedside table (really? I feel like a 4 star hotel should just provide complimentary water). There is absolutely nothing about staying at this place made me feel special.
And don't get me started on elevators. First if all, even when all 3 elevators are working (there is one for the staff), it takes you forever to get to/from your floor because the elevators seem to stop on every single floor. Besides that, when we were staying someone had a "wonderful" idea to do maintenance on 2 elevators at once, which means we had to wait for the one tat was working for 25 mins only to find out that it was full. Finally I couldn't take it anymore and walked 19 floors up. I also felt bad for the staff because it was impossible for them to go up or down.
It is possible that we just got unlucky during our stay, but the hotel definitely needs some renovations and updating.

26/12/12 | Link | Rating: 1.0
71. C J.
I looked at some of the negative reviews and I am guessing that people might have just had unrealistic expectations of what hotels and amenities are like in NYC.  We travel as a family of 4 people and for the price  you just cant beat the location, friendliness, cleanliness and size of rooms in this hotel.  We have only stayed in the one bedroom terrace suites so I can't speak of a regular rooms.  The suites are fantastic. We have stayed there 3 times now. The furniture is a little "odd" but fine and comfortable.

I appreciate the black out curtains in the bedroom (they work), the king beds seem larger than average bc we ended up sleeping with two adults and a 5 year old in the middle and it was spacious.  The bed is not "amazing" but I think comfortable. The pillow menu is fun and the kid club thing was a big hit for our kids.

The water next to the bed is expensive (as are all items in any hotel i have ever stayed in), the room service is expensive but fabulous and the staff delivering it is friendly.  It comes from the restaurant downstairs and while the menu is very limited and unhealthy it is worth the calories (at least we thought so). We dined at the restaurant one night too and it was great.

Another perk is that the hotel is half a block from starbucks, one block from a large duane reade, and has a tiny (cash only) connivence store next door (they dont have much but they have enough). Also a very close walk to two restaurants that we enjoy that dont hate kids: dos cominos and pescatore.

Honestly, I am note sure that we could get better for the price than this place.  It is not perfect but it feels that way when you price check against the St. Regis and Four Seasons:) (we have paid $370-650/night for the suite there)

13/03/13 | Link | Rating: 4.0
72. Cat M.
Really surprised at how funky my stay was with being a 4 star hotel. There was NO hot water ... it only got warm ... and at $389 per night, I expect more. The room service attitude was awful and overpriced. Rooms were small and bathrooms even smaller and more unimpressive. Gym was kind of funky and not very clean and at 8am one morning, a maid was in the hallway half way shouting on her radio for a long period of time. Just really unprofessional all the way around and NOT a 4 start hotel! The sleep menu was nice but literally just a choice in pillows ... the sleep menu and the front desk trying to be understanding to the lack of a hot shower brought this review up to a 2 instead of a 1.

30/03/13 | Link | Rating: 2.0
73. Danica W.
If you want to stay classy in NY, you will stay here!

I love the Benjamin. It is beautifully decorated and the staff is super friendly. Out room was spacious, so spacious that we were able to invite two friends to come stay the night with us.

We stayed her a little over a year ago because I was taking my husband to a Cirque de Soleil show, and the hotel was conveniently located about 10 minutes from Randalls Island. We spent the night at Nikki Beach, just 3 doors down, which was also convenient. Therefore we met afternoon, late night and morning staff and ALL were accommodating.

I love the pillow bar, i could not decide which I wanted because frankly i wanted them all. Service was kind on the phone, they let us order 4 pillows! :)  

Also Geoffrey Zakarian, from Chopped and the new IRON Chef, is their head chef. HELLO! Cannot get any better than that!!

03/11/11 | Link | Rating: 5.0
74. Vannaluck H.
My first experience for The Benjamin was through a travel site that rhymes with schmeckspedia, booking through travel sites is always hit or miss because the pictures are always the most flattering but may not be the most truthful. So I went forward in a glass errr mixed case of emotions. The really cool art deco outside on the corner was very inviting with fun colors, so far so good. The lobby is just ab fab. Wheels on fire, whoops sorry. The lobby was absolutely fabulous. Lots of marble and shiny metal surfaces. My opinion so far is still on par with my first impression. After checking in after the room key/money exchange I head up to my room and with a giddiness that's reminiscent of Christmas morning. Into the room we go and a huge king sized bed is waiting in all it's glory with a pillow menu. PILLOW MENU. Let the soak in for a sec. My wife enjoys the pillow menu because of the snore no more pillow so we make our selections and call it in. As we wait we explore our home away from home for the night. The bathroom is very bright with fragrant soaps, shampoos and lotions. A jar with q-tips! That was really neat. Also the clean lines in the bathroom itself was great. The shower has great water pressure and an endless supply of hot water it seemed. Our pillows arrive within 15 minutes of the call made to the front desk. So we go out and have our night on the town, yadda yadda yadda. We come back to our room which we left the AC blasting before we left  so it would be very very cold  which it was. Thank goodness for the duvet! We froze no more! It was a great nights sleep with the removal of my snoringness and a large king bed to ourselves we were in dreamland in no time. *Side note: Ladies, whats up with pushing your man on the edge of the bed even when it's a king sized bed? Make some room for cripes sake! End side note* We really didn't want to wake up but check out was soon approaching and sadly we had to go back to the reality of the suburbs. Our in room coffee maker was a breeze to use and brewed a kick ass cup of java. Suddenly while having our coffee the front desk called and asked if we wanted a late checkout at no extra charge. Hell yes. So we laid back in bed, drank coffee, ate some leftovers from the night out and enjoyed our extended stay if only a couple hours more. So we packed our stuff begrudgingly and made our way downstairs and checked out. Overall a really pleasant experience, all from one certain internet travel booking site.

A testament to our love of The Benjamin we have been here a total of 10 times over the last two years. Also I know the 5* rating seems grandiose but we really do enjoy it on a 5 star level.

12/08/12 | Link | Rating: 5.0
75. Heather H.
Wowwweeeee! This place was certainly the most lovely stay I had while visiting NY! The hotel rooms are certainly worth its space. You get a lovely little kitchenette (for storing those NY food souvenirs) with wine glasses n' all.

The bed - total comfiness! Although it was lacking in pillows.

The bathroom - lovely marbled, plenty of space for your stuff, towels, and nice clean shower.

The rest of the space - its clean, upon entering they leave classical music playing and turnover the rooms quite often. There is even a large desk so you can hook up all your gear.

Location - perfect!!! +++ I was in walking distance of 5th ave, all the major stores. Loved! Clean safe area as far I was concerned.

Side Note: My boyfriend did one amazing job at picking this hotel for us ;) props to him for that!

24/09/10 | Link | Rating: 5.0
76. Mitzi L.
I'll begin with the the Bottom Line: If almost $400 per night doesn't break the bank, then by all means consider this hotel. The location is great and the rooms are spacious and clean. The Benjamin is a lovely old Midtown hotel. We stayed on the 15th floor, which is the first to be renovated. Our room boasted a small kitchenette and a small walk-in closet, both of which are a luxury when traveling with children, especially in NYC. The kitchenette has a refrigerator, microwave, and pod style coffee maker, replete with dishes and cutlery. The only thing missing is a bin. I relocated the one under the desk to the space underneath the sink. I'm seriously not making a mess at the desk. The bigger problem with the kitchenette is lack of paper towels or any towel. A roll of paper towels under the sink would have been a game changer.  The room itself was ample, spacious even, given its locale. Location is perfect for all the touristy doings in Midtown. We went to visit NYU and found the subway to be very convenient. As for the not so great there were a few besides the lack of paper towels (for a self-proclaimed environmentalist I am abnormally obsessed with paper towels).  First, the remote didn't work. I'm traveling with kids ages 11 and 17. Enough said. Of course they had their own electronics, but not the point. It took two calls over as many days to rectify the issue. The upside: the man that fixed it was a gem. So sweet! Next not so great thing: room service. We only ordered breakfast twice, but it didn't go smoothly both times. I abhor wheat,  but my kids don't, so how 'bout some jam or butter for that toast? Inquired about Nutella, but that was a no go. Who doesn't have Nutella on hand these days?  I asked for plain pancakes on Day Two because Day One pancakes were soaked with compote. Okay, arrived kinda plain, no compote, but swimming in sugar-laden butter. Not plain in my book. Steak and eggs are covered in Béarnaise. On the side would have been better. Again, those pesky kids! The toilet wasn't fond of flushing. Could have been bad, but remained acceptable. I almost forgot! The Windows open all the way! This was awesome for taking photos of crowded streets; however, if I had young children there is no way I could have slept at night. One of the windows didn't latch. Someone is going to go splat. Maybe it's some NYC fire code. Overall, given the price, it was adequate, but not the kind of hotel where you feel pampered and in turn don't mind handing out your hard-earned dollars hand over fist. Just this minute a woman knocks on the door asking when we'll check out and says she'd like to do a minibar check. What?! That's just weird.

30/06/13 | Link | Rating: 3.0
77. Sarah L.
4/4.5 Stars

I recently spent my birthday weekend here at the Benjamin (August 6-8th). At first, I was worried that we would not be able to get a good rate through Priceline, but our bid was accepted for $140/night. It was centrally located in Midtown, and we had no trouble walking there after our bus dropped us off in Times Square.

Upon entering through their doors, the bellman asked if we were checking in and then, without our asking, whisked our bags all of fifty feet to the front desk. As I work in hospitality myself, of course I felt obligated to tip him, but I really didn't want to give him any money. I don't like to tip people for minimal work that I can easily do myself (like the doorman opening the door for me). And he was hovering around, waiting for his two dollah. Thus, my initial impression of this hotel wasn't great.

Anyway, we checked in, and the front desk agent upgraded our reservation to an executive king on the ninth floor. For this upgrade we only had to pay $4 extra dollars and some change in taxes. We were assigned room 907. Our room was located near the elevator. As the hotel is pretty small, most of the rooms will be located near the elevator. When we entered our room, I was pleasantly surprised that it was fairly spacious. There is even a little kitchenette, with coffeemaker, microwave, sink, and refrigerator that doubled as their mini bar. Some hotels offer their own brand of complimentary bottled water but be aware that the Voss water here will cost you $7. Luckily there is a label on the bottle itself that warns you before you open it up.

We found the bed to be extremely comfortable during our stay. The hotel is known for their "pillow menu" that offers a variety of pillows for people who sleep on their side, backs, and even pillows for expectant guests. The default pillows in our room served us well, so we did not try the other pillows out. The hotel was extremely quiet--we didn't even hear construction or traffic outside, which is typical of NY. We didn't even hear our neighbors or people walking in the hallways. I sleep like a rock anywhere, but my boyfriend is prone to waking up at night and even he slept pretty well, which says a lot about the bed.

The radio player is Bose, which is a nice touch (even if that brand is like the Rolex of electronics) but I wish it had an iPod charger. We watched some TV during our stay (Shark Week!) but they don't carry the channels I like to watch so we didn't use it much. I found the remote to be quirky and you had to hold it a certain angle and distance to even get it to communicate with the TV.

Internet is available for about $13.95 per 24 hours per computer. We didn't get to utilize this as my boyfriend has a smart phone with data plan. The desk, however, was great. It rolls out so you can get additional desk space if needed. We loved the abundance of outlets at this desk. Typically you have to send outlet sniffing dogs to find the elusive outlet in NY hotel rooms. Not so here--enough for us to both charge our phones at the same time and keep my netbook plugged and then some!

The bathroom is nice--not too big or small. Counter space could be bigger, but at least there is room to stash your cosmetic bags, unlike the Grand Hyatt. The shower has good water pressure. The tub itself was clean, and I used it for baths, but the grout along the edge of the tub needs more Magic Eraser. Bathroom amenities are Elemis, unusual as most hotels use Gilchrist and Soames, Aveda, or L'Occitane. Not unusual because they have an Elemis spa here at the hotel. I usually don't take or use bathroom products at hotels but as Elemis is a high quality spa brand I stashed them in my bag.

My boyfriend thought the iron was crappy and spent some time cursing at it. Since he does all the ironing, I will take his word for it.

We didn't use housekeeping or room service during our stay so I wasn't able to vouch for their level of service.

Checkout is at noon and on Sunday we were able to check out with no issues. The bellman held our bags for several hours for free. As the lobby itself is very small, there is no place to lounge. I saw some guests who were waiting sit on the marble steps, while others stood around. I usually saw at least one front desk agent and one concierge in the lobby at all times. There is a side table where they offer lemonade and the daily paper for guests.

Overall, it was a very pleasant stay, and I would highly recommend it to anyone looking for a quiet hotel in Midtown. I felt very fortunate to get an excellent rate, especially since the guy who checked out before us was paying $230/night for his stay. Two thumbs up!

09/08/10 | Link | Rating: 4.0
78. Lifes G.
Okay I admit I can be a tough customer. I'm in hospitality and worked in hotel management for both Four Seasons and Fairmont Hotels for a number of years, so I can be a bit picky, but I'm also realistic for what I'm paying for. I also find that treating the staff with a little respect back doesn't hurt either.

For me this has all the makings of a great hotel experience without the sky high rates. First of all the location is great, you can walk to Central Park, Times Square, Rockefeller Center, 5th Avenue etc. Check in was warm and courteous without being stiff. Sarah, the concierge, made it a truly memorable weekend for me and my family, upgrading my two sister's room and sending me an amenity for my birthday. Again, charming without pretention (if you are looking for pretention, look somewhere else as this hotel is not for you).

The rooms have an old style New York feel with modern amenities and they range in sizes. Ours was a corner with a great street view and my sisters were higher up with an unobstructed city view. Other than cleanliness and service the most important thing to me is the bed....and these are amazingly comfortable!

Equally impressive was their restaurant, The National. Robin, our server was top notch and the food was outstanding! The oysters, sea bass and short rib were fantastic and the dessert was delicious. A big thumbs up to the chef and culinary team. If a good restaurant is a reflection of the management then Nobel deserves a promotion. He was attentive, gracious and went above and beyond to ensure that we have a great experience. Being in hospitality I couldn't help but notice how attentive he was for all the guests around us.

I also want to give a shout out to housekeeping and front desk staff. Extra sheets....no problem, extra pillow...no problem, late checkout...no problem. Bottom line, this is a great little hotel with outstanding service, comfortable rooms and amazing food. Since my partners new business is around the corner we will no doubt be regulars during business and pleasure trips.

My hat is off to the General Manager and his staff.....well done!

26/02/13 | Link | Rating: 5.0
79. D V.
Great hotel for a great price!  Stayed for 2 nights, $154 per night.  
Queen-size bed - very comfortable and clean
Kitchenette w/ a small fridge you can actually store your meals.
Good size bathroom w/ heated marble tile floor.  
Had no problem with water pressure w/c was amazing since we were at the 19th floor.  
Large enough desk where you can actually work and/or eat your meal
Reclining, rotating, oversize leather chair
Flat screen TV
Bose radio w/ remote
Wi-Fi but you'll have to pay $10 a night
Phone but you'll be charge for it if you use it.  
Pillow menu
Table-top Ironing board, iron, hairdryer, coffee maker, mini-size shampoo, conditioner, lotion.
Hotel staff - friendly, helpful, informative.  I would consider staying at this hotel again.

Oh I was asked if I wanted to upgrade to a junior suite for an additional $50.00  I opt out since we were going to be out most of the time.

11/04/11 | Link | Rating: 5.0
80. Wendy H.
Hotel itself was beautiful and my room was very spacious but I wonder if the phrase the city never sleeps was coined here. Most hotels have windows or drapes to protect their hotel from the city sounds and this one has nothing! It truly ruined my experience. I asked for a quiet room so I can't imagine the poor people who did not request this. I lived in NYC and stay at many different hotels in the city so I'm speaking as a New Yorker- not someone here for the first time. I unfortunately will never stay here again because of this.

07/03/14 | Link | Rating: 3.0
81. Moe W.
Very nice place to stay!  Great location.  The thermostats in the rooms were a bit off.  It was cold out - had to set the thermometers to 80 degrees to get it comfortable.  There was a double charge for internet - the desk staff doesn't understand the whole procedure of signing up for internet on multiple devices.  There was NO iPhone port/radio/music machine as stated in the advertisements in my room.  And some small bugs in the bathroom (but it is NYC...)  Still, it's a great deal for the $$$.

24/03/14 | Link | Rating: 4.0
82. Richard T.
The Benjamin claims to be a fine hotel. Yet, in fact, it is not up to the Holiday Inn Express I stayed in two weeks ago.  The 12 by 12 room was made even smaller by a huge desk which took up one wall and the large bed.  No room for a comfortable chair.  It had a noisy  air conditioning unit that cycled on and off all night, keeping us awake.  The bathroom was maybe one and a half  as big as an airplane bathroom.  To Pee, I had to hold up the seat with one hand so it didn't fall down , and the toilet paper had to be tucked away and was hard to reach (other users complained).  In the shower were three pump bottles fastened to the wall (tacky)for gel, shampoo and conditioner, with pumps that had to be pulled up for each stroke.  Tiny amounts dribbled out.

Two small elevators were available  for a huge building and were slow to come and often crowded.  A classic case of trying to make a silk purse from a sow's ear.

02/06/13 | Link | Rating: 2.0
83. Amy O.
I am so impressed with the level of customer service here. They recognize you as you pull up and greet you at your cab. Just like many other higher end places, they call the taxis for you. However, the difference is that they do it with a smile and remember your name.
As for the rooms, they are sophisticated but comfortable. The bed...excellent. And have you heard of a "sleep menu"? You get a choice of your pillow...like 10 of them. Seriously.

06/10/11 | Link | Rating: 5.0
84. Tziporah S.
I stayed here for one night and thought that it was okay. It was clean, the lobby was contemporary enough (although those tall mirrors were streaked and need some attention). The room was on the 15th floor and it was clean and the temperature was ok when we came in.

The pillow menu was kind-of cool so I'm giving the place four stars, but without that bit of creativity, I would say that it's more of a three star boutique. I've stayed at a few boutique hotels in the city and the concierge here is pretty slow, also the room was clean and big enough but they only gave us one wash cloth (I don't wanna share that!). The little coffee maker only was stocked with enough to make one coffee each and I like two cups in the morning.

The thing that really annoyed me is that the shampoo and shower gel are locked to the wall so you have to stand up to keep getting gel if your'e taking a bath or bathing a child.

Bottom line: It's a mediocre boutique hotel that specializes in sleep engineering. I was able to order a special pillow for the night, and that was fun, but the novelty wears off if you're looking for more in a hotel than just a good nights sleep.

22/01/13 | Link | Rating: 4.0
85. Marielle Q.
Stayed there recently for a birthday trip to NY and was underwhelmed by our stay.  I usually stay at either the Maritime or one of the Kimpton Hotels and am usually very pleased but just decided to try something new and while nothing was awful, I have stayed at better 4 star NY hotels before.

Our suite was large and comfortable but the service was just a little...OFF!  Had room service bring up "warm milk and cookies" and everything was cold and taken straight from the refrigerator.  Also the room service attendant was wearing jeans, Nike running shoes and just did not exude the level of service I expected.  

I also went to the spa for a massage since we had a $100 credit.  That was possibly the worst massage I have ever had!  The sheets on the table were cheap and scratchy...instead of kneading into my muscles all I got was a rapid rub up and down on my limbs...and did I mention the obscene amount of BABY OIL that was used??  It made me feel a bit like I had just participated in a college oil wrestling competition.  

Anyhow...there were nice elements (pillow menu) but overall I won't be going back.

17/12/12 | Link | Rating: 3.0
86. Mary T.
Stayed here for a night in August, my boyfriend told them we were celebrating a special occasion and they were nice enough to send us champagne and strawberries .  The beds were amazingly comfortable, they rooms were very spacious (especially by NY standards), and everyone was very friendly and accommodating!  Thanks for making our stay so special!

13/11/13 | Link | Rating: 5.0
87. Stephanie M.
We stayed here last weekend and this is what I have to say about that.

The suit was very spacious, great balcony!  
The bed was not comfortable at all.
The shower was way too small.
The pricing for the room was excellent!
The restaurant, not so good.

I am giving this place 4 stars because of location, price, and room size.  Everything else is 3 Stars.  

But if you don't frequent Manhattan then I feel this is a must try for a hotel, especially if you are a family and need space.

12/02/13 | Link | Rating: 4.0
88. L K.
After a weeklong stay in the Benjamin in a King-bed suite (checking out tomorrow), my experience was marred by poor service--the hotel put a $2000 plus $100/day hold on my credit card, which the front desk employee acknowledged was not supposed to happen.  That was the full amount I had on the card (I'm a foreigner and don't ordinarily use my American card unless I'm on the East Coast), which meant I couldn't actually purchase anything with it during the end of my stay in New York.  I didn't bring another card with me this time, so it's been rather difficult.

I'm staying here at the expense of a terrific and generous company that I am considering joining.  Rather than putting the $2000 hold on the company's expense account (the hotel was booked through their travel agency) as things should've gone, the hotel put the hold on my card. Fine, I pointed out the error--everyone makes mistakes, I was fine with that as long as they'd resolve it immediately.  After going downstairs, they couldn't resolve it and asked for an extension to Monday morning (today).  They assured me that the hold would be resolve this morning but after I spent $40 (cash) for a cab to catch the end of  the last day of a sample sale (plus to visit a department store so that I could pick up a much-needed extra piece of luggage), I found out that I couldn't use the card after all (evening).  $40 (cash) back to the hotel empty-handed... I'm not really sure what I will do tomorrow when I am slated to go to Laguardia without the extra piece of luggage.  To this point, my card is probably still on hold.  I've been going on fairly tiring day-long interviews and meetings through the week and this evening was the only time I could afford to actually shop and enjoy New York.  Thanks, the Benjamin, for being a hotel I won't rely on in future.

Also: there is oftentimes no reception for the televisions in either room in the suite.

09/09/13 | Link | Rating: 2.0
89. Desmond E.
I loved my stay @The Benjamin. Was very memorable.

Everything was fresh and clean. Staff was exemplary! No complaints here!

Just be careful with the room service, it is costly if you don't watch it...

You can order from neighboring restaurants/food spots etc so do that instead, plenty of good places to choose from, and they have a huge stack of menus to choose from at the front desk.

18/06/13 | Link | Rating: 5.0
90. Khansah J.
As soon you come in you will feel welcomed the staff is welcoming and helpful! Plus, this hotel has that old New York glam that I as a tourists look for. The suites here are great, with a useful kitchen, and most importantly a great location! The only problem I faced is the bathrooms are a bit outdated unlike the rest of the room! Overall you will have a wonderful stay in The Benjamin hotel!

10/08/14 | Link | Rating: 4.0
91. Pomander B.
I would give this hotel 3.5 stars. Room was spacious and comfortable, service was great. I have a pet peeve about the Wi-Fi, though. I expected it to be complimentary and recall it being promoted as such. Turns out it is complimentary if you are in the lobby or restaurant; if you are in your room, it is $15/day. I feel a hotel at this level should offer good, free internet...especially as they seem to cater to the business class. I would return, but would absolutely check out other options beforehand.

08/08/14 | Link | Rating: 3.0
92. Sangu G.
Let me first begin with the positives: The National restaurant attached to the hotel, kitchenette in room, prompt room service and comfortable bed.

Downsides- we were on the 21st floor and they only have two small elevators. We had to wait for quite some time to get down to the lobby. There isn't a separate extension for the valet parking or room service. You have to dial 0 and go through the front desk to get anything done. Also, it takes a minimum of 20 minutes for the valet to get your car- so make sure to call in advance with the claim number.

19/08/13 | Link | Rating: 3.0
93. Jae P.
The hotel was very clean and the staff polite. They went through a renovation in the last year and it looks great. My only complaint, and it's a big one- the valet damaged my new car in three separate places on three sides of my car. It's unbelievable. Busted the taillight in and everything. Of course the garage is saying the damage was already there (the car was spotless and scratch free) so we will look into what our options are. I basically paid a very hefty parking fee $65/night for my car to be damaged and for someone to blame me. DO NOT PARK YOUR CAR HERE.

16/03/14 | Link | Rating: 3.0
94. Brian C.
Stayed at The Benjamin last weekend for my first weekend in NYC. Really great from start to finish--walked in and the gentleman at the door, Angelo, was absolutely brilliant. I was quite keen on the restaurants he recommended and it was a wonderful start to our stay. Can't rave enough about the hotel--an absolute gem in the city that doesn't have the best reputation for a proper vacation.

11/10/14 | Link | Rating: 5.0
95. Stephanie P.
The place was GrEAT!! The room had windows that opened. Great kitchen, spacious room-- yes spacious! Nice lighting- huge beautiful mirrors. Nice workout room and very helpful staff. I will stay here agian.  The pillow selection was a great added plus too.

20/02/14 | Link | Rating: 5.0
96. Normal P.
WE loved this hotel. Great space, access to subway, and restaurants around. Nice service and very clean.

14/11/14 | Link | Rating: 5.0
97. Eric F.
This is by far the best experience I've ever had with a hotel in NYC. Location is wonderful. The staff is courteous, prompt, and insanely helpful. And those pillows? Damn, that's some good stuff.
Pet Friendly. Food is great. And is very quiet
First time my fiance and I stayed there they upgraded our room(from a queen to a king), no charge. Will definitely be staying there again.

12/08/13 | Link | Rating: 5.0
98. Mark W.
Great hotel located midtown. Room was a good size, service is excellent. A few downfalls 1st, Elemis products in the bath GREAT EXECPT the body wash and conditioner was empty. 2nd, you need to pay for wifi. The wifi really gets us and we probably won't stay again due to this fact.

17/05/14 | Link | Rating: 3.0
99. Jack E.
Great hotel, reasonably priced and huge rooms. Really friendly staff, no attitude at all despite us not looking like their typical client. Forgot to put soap in our room, but quickly brought it up when we asked. Would recommended to anyone in the area.

14/08/14 | Link | Rating: 4.0
100. R F.
Fell in love with this hotel on my last visit to NYC. Great price for the room sizes, amenities and location. Loved the decor and the staff was all excellent. Can't wait to return to "confirm" my newly found love for this NYC hotel.

22/06/14 | Link | Rating: 4.0
101. Catherine S.
Great hotel!  My husband and I brought our son to NYC for his 13th birthday and so we were looking for a good location and large room.  We found it at the Benjamin.  Very updated and clean rooms with a little kitchenette. It was perfect for us!  Great service and nice touches for my son's birthday including a delicious chocolate mousse left in our room with a "happy birthday" for him!  Definitely recommend!

24/08/14 | Link | Rating: 5.0
102. Aimee B.
I wanted to share my sincere gratitude for the impeccable experience I had yesterday at the Benjamin Hotel.  Everything was exceptional from the accommodations, to the staff, food and customer service.  Not only do I plan to return in the future, I am very enthusiastic and eager to recommend future customers your way.

19/05/14 | Link | Rating: 5.0
103. Chrissie R.
Really excellent. Just stayed here for the second time and it did not disappoint. The hotel staff are friendly, helpful, and accommodating, the rooms are spacious (by NYC standards) and the beds are luxurious. I just stayed here with my family to celebrate my daughter's 9th birthday and while this is advertised as "executive suites," it was a wonderful experience. We will definitely be staying here in the future.

28/09/14 | Link | Rating: 5.0
104. Jennie D.
Pure luxury..I had the pleasure of staying in a suite here, and was thinking about moving in (haha!)

17/02/15 | Link | Rating: 5.0
105. Bob J.
Great location, walking distance to tons of attractions. Room was clean and spacious for NYC. That's all the positives, service was terrible, the heat/AC unit did not work, spend my first night sweating in a 75 degree room. We had paid extra for the "iron chef" package and we had to request every item that was included. Had we not gone out of our way, they would have overlooked everything we paid for. Ordered room service the first night and it was not only outrageously priced but was food was awful. Not impressed with the 12 dollar bottle of water or the food from an "iron chef" owned restaurant. I won't be staying at the Benjamin during my next trip to NYC.

21/02/15 | Link | Rating: 2.0
106. Stephanie B.
Best hotel I've ever encountered on Hotwire.  It felt like we hit the jackpot on our three day weekend stay in mid September.  Pillow menu was cool, decor was fresh, loved the robes on hand, and service was great.  

It was especially nice being up on the 21st floor--we really couldn't hear the city and had great natural light.  I've stayed in the Marriott San Francisco and the Sheraton Austin, TX this year and the Benjamin was much, much nicer.

23/09/13 | Link | Rating: 5.0
107. Michelle C.
Stayed in a queen room in mid August.

Check-in process was smooth, however, the Rooms bathroom is quite small, especially the shower! It's not tall enough for people above 6 foot!

Other than that... Great stay overall!

18/08/14 | Link | Rating: 4.0
108. Bill T.
Meh...stayed here a few years ago for a planning session for work.  It was okay but very cramped.  Service was fine.

Went back for a training session which started at noon.  Again, the space we had was terribly cramped and not situated properly to deliver a presentation.  If you have awkward space, you shouldn't sell it to unknowing companies like that.

Also, the lunch was sitting out on the table but there were no serving utensils.  The session started at noon, there were dozens of people there and when I asked one of the serving staff if they had anything to serve the salad with, he huffed and then went back to the kitchen, emerging a few minutes later with something to serve it with, while making sure to tell me "The reason there were no serving utensils out was because this wasn't supposed to start until noon".   This was at 11:57 when he said this.   So you've had the food sitting out for 15 minutes but you won't let people serve themselves until the clock strikes noon?   Yeah, makes perfect sense.

Great business model, bro!

Terrific location though!

14/11/13 | Link | Rating: 3.0
109. Melanie B.
I was quite satisfied with my stay at the Benjamin. Every staff member we came into contact with was helpful and friendly. The rooms are spacious for NY standards and in a great location. Meaning: far removed from Times Square and close to shopping and restaurants. Having The National downstairs was an added bonus.

The thermostat did seen screwed up though. Our room was either boiling hot or freezing from having run the AC in 35* weather. It's an old building and while it was a little annoying, it didn't truly bug me.

I would definitely return.

07/04/14 | Link | Rating: 4.0
110. Rebecca C.
Drawn in by the "pillow menu," I booked a stay at The Benjamin last month. Given its reputation and price point I was expecting quality, but the overall experience surpassed my high expectations. I have stayed in several high-quality Midtown hotels, usually comped by the company I work for-- but none have been quite this great. From the moment I walked in-- the inner door swings open as you approach-- I felt welcomed. The desk staff was friendly and helpful, and the room I received-- just exceptional.

I had booked a one-bedroom suite, but given that this is Manhattan I was not expecting it to be very large. Instead, the room was bigger than my aunt's NYC apartment (see photos!) and even had a little kitchenette with a fridge-- I mean an EMPTY one that I could actually put things in (and did). The king-sized bed was extremely comfortable-- especially with those special pillows-- and they even think of special details like a comfy afghan, extra outlets in convenient places, and a robe that felt brand-new. The rooms are modern but "warm" and very new-looking-- and *clean*. (I am really uptight about bathroom and bed cleanliness in hotels and am rarely 100% happy, but in this case I was.) Note: ask for a street view (which is what I got). They told me some of the rooms face an air shaft, and the view is really nice so I was glad I got one that didn't.

The rest of the hotel has a really nice, non-corporate, "old New York" luxury feel. I liked that aspect of it MUCH better than any of the cookie-cutter Marriotts etc. In terms of convenience, the location is excellent-- a subway station is within two blocks, and there's a Duane Reade pharmacy/convenience store around the corner and lots of great restaurant choices nearby. I walked there from Penn Station.

I will definitely stay there again. It was a fantastic stay. Also, I had thought the one-bedroom suite was going to be a onetime indulgence, but I am really tempted to go that route next time as well. How many times do you end a trip feeling like you didn't get to spend enough time in your hotel room?!

29/04/14 | Link | Rating: 5.0
111. Pourio L.
There definitely is some of the old NYC charm when you first walk through the glass doors leading into the main floor desk. The staff is very friendly and answer your questions and help you check-in/out smoothly.

But you're paying for the location and really that's most of it. Everything from the front lobby, the elevators, the hallways, the room, the bathroom is smaller than what you're probably used to paying at these prices (unless you're from NYC, Tokyo, or Seoul) and the amenities are nothing outside the norm.

Assuming you're coming to NYC (as a visitor) to see the city, and you don't have a car (or parked it in the lot), and don't want to commute in, then this location is pretty good. It's about a 15 min walk to Time Square, a block or two away from the subway, and close to Rockefeller Center, Grand Central Station, shopping, sites, etc.

If you're flying in, then this is not close to the airport so expect quite a long ride to get to this location by car if you're cabbing it.

If you want to save money or want a bigger room and don't mind exploring a bit of the subway system yet by close enough to see the city, I'd suggest finding a hotel in the Jersey City area (north Jersey) and taking Path into NYC (30-40 min ride).

21/11/14 | Link | Rating: 3.0
112. Grace L.
This review is for the staff and their friendly service but I did not stay here and cannot speak for the facilities.

I was walking by and wanted to take a picture next to their sign. The doorman spotted me and handed me an umbrella to go along with my "Benjamin" themed picture and told me to keep it as a souvenir. What a treat!

06/10/14 | Link | Rating: 5.0
113. Tiffany C.
Love this hotel! Located in midtown with public transportation all around.

The Benjamin Suite is amazing. I could definitely see myself living here forever (if only ^_^). The terrace and patios in the room were stunning. The view and height of the city was really captivating. I can stay out there all day. The en-suite bathroom were spacious and modern. I really like the kitchen (albeit small) - it has all the amenities you need. Downstairs you have famous The National Restaurant by Geoffrey Zakarian. Love the little bites that I had and amazing drinks.

And also the lobby is stunning!

10/06/14 | Link | Rating: 5.0
114. John B.
Location is great. A short walk to just about anything and the 6 train is right around the corner. Ess-A-Bagel is right around the corner as well so head there for a great breakfast. Room was spacious and clean, front desk, valet, and door men were great! I saw lots of complaints about the elevators but in all honesty it's not that bad. I think the longest wait I had was about 3 minutes. They have two working out of three.

Couple of tips.
17th Precinct and Engine Co 8 are a block away on 51st. So you hear lots of sirens if you have a street view room. Never bothered me but might for others.

Keep and eye on your minibar. Someone dropped the ball and we got charged for a 22 dollar bottle of wine we didn't drink. I never use the minibar so if you're the same as me you may want to have them lock it before you arrive. The Benjamin did refund us, so good on them.

24/01/15 | Link | Rating: 4.0
115. Fiona L.
Benjamin has a unique and memorable style. Unlike many popular, upscale, modern hotels, Benjamin has a more contemporary, historic, quaint style in its decors, carpet patterns, lights, and door designs. I enjoyed the different yet comfortable ambiance!

Also, the room was very clean, comfortable, and spacious! I only stayed for a night, and I was very well-rested. It was conveniently located by a subway station and closely by 5th avenue (SHOPPING) and Grand Central! It offered a pretty night view of the brightly lit city, but the curtains got stuck the next day when we tried to open the blinds.

By the way, their breakfast ends at 11am and has a transition break to lunch between 11 and 12pm (just an FYI, if you want breakfast here!). We checked out too late and missed their breakfast, so we went out for breakfast instead, which wasn't bad at all because NYC has so many delicious spots for breakfast and brunch!

Great location, great ambiance, great hotel!

07/03/15 | Link | Rating: 4.0
116. L.K M.
I've stayed at this hotel twice over the last few months. Mr. Sasso and his team provide excellent services and hospitality. From the concierge and bellman to housekeeping and the bartenders, everyone is very friendly and helpful. The Midtown East location is very convenient and the rooms are very modern/elegant and spacious. I enjoyed having a kitchenette. My only hope is that the third elevator is fixed before my next trip.

31/03/15 | Link | Rating: 5.0