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The Lowell Hotel in New York, NY

The Lowell Hotel in New York, NY

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Company Info:

Rating: 4.05

Address: 28 East 63rd Street, New York, NY, 10065
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Comments (20):

1. ayan g.
The best service in what must be among the most discreet hotels in America, and perhaps even the Western world.  The feel of a wonderful European boutique hotel: Swiss precision and Iberian warmth.  Few could ever compare.  My perennial first choice among places to stay in Manhattan.

28/08/07 | Link | Rating: 5.0
2. Howard B.
Vastly over-rated!  Rooms are caves and the vaunted service often brain-dead...e.g. On one occasion the room was cleaned but the dirty table and dishes left from breakfast until we returned in the afternoon and called room service to clean up.  We stayed 5 days, sadly, and had several similar challenges.  The mini-bar was poorly stocked and serviced, the doormen challenged in getting cabs and the location convenient only to shopping on Madison Ave.  You can do much better on all fronts staying in the lower to mid-fifties.

15/10/10 | Link | Rating: 2.0
3. Kelly D.
I would give this place 4 stars but the service they gave us bumped it up to 5!
We stayed in a reg. room, which was very nice but the AC wasn't working well so they moved us to a suite!! Sweet!!
Very nice suite!  
Next morning, we left for the airport only to have our flight cancelled. Stuck another night we went back to Lowell sure they would just give us a regular room this time but... they put us in the 2nd largest suite in the whole hotel!! At the regular price of course. They in no way had to do that.
The only food I ate was breakfast, which was delicious both times and served in the most beautiful little room.
The only reason I would have given 4 stars is because the hallways and elevators are so hot and stuffy that on a 90+ degree day, I felt like I needed a shower again just from riding down to the lobby.
The location can't be beat and they have a great little French place across the street called Le Bilboquet. This restaurant is amazing itself- look it up.
Hotel is highly recommended.

24/08/10 | Link | Rating: 5.0
4. Kate F.
The staff here did an over-the-top/wonderful/exquisite job handling what could of been a disaster ... best friend booked an afternoon tea for 5 on a sunday afternoon. when we arrive, they tell us an event booked the entire tea room for the day, but instead of showing us the door, they let us have tea in a $3000/night suite! a really great selection of tea (to go with adorable little sandwiches, petifores and the like) and the room was beautiful! Hope to take my mom when she's in town!

09/07/11 | Link | Rating: 5.0
5. Paolo B.
Thanks to my wife's workplace, we were able to stay at the very expensive ($1200 per night) Lowell for two nights in the Upper East Side.  Very lovely European elegance and charm, and unsurpassed customer service.

Great, great location - between Park and Madison Avenues with excellent shopping nearby.   Fifth Avenue is only 5 blocks away, and Central Park is only 2 blocks east.  Our one bedroom suite was wonderful, spacious,  and comfortable. Two TVs (one flatscreen) and a king bed.  Also marbled bathroom with Bulgari bath products.  

The suite also came with a kitchenette with china and minibar with the fridge stocked with nice goodies.  Free Fiji water at turndown and free welcome bowl of fresh fruit.

Complimentary wireless Internet as well as two excellent restaurants on site.  Must give thanks to Pierre and the staff as they were very attentive to our needs (and also were very friendly to my 16 month old son).  Glad we were able to experience the ultra high end Lowell hotel.

20/08/08 | Link | Rating: 5.0
6. Keith K.
This is a great little hotel on the upper east side.  The lobby is tiny so I was expecting a small room, but was surprised to have a quite large room with a sitting area/couch, one work area with room for a laptop, and a vanity.  The bathroom was large with a separate tub and shower.  Great bath products, large comfy bed - 2 flat screen TVs.

It is expensive.

I only had a short stay - one night with an early departure in the morning, but I will be back!

19/07/12 | Link | Rating: 5.0
7. Nyah C.
It's a beautiful hotel boutique hotel with great staff. The rooms are beautiful and cozy. If I had an apartment, it would be like this place. I stayed here often and my car is always waiting for me from valet. Never had any problems here and the rooms are just very comfortable.

The Post House Restaurant is amazing. Location of the hotel is adequate for shopping, sightseeing, and from public transportation.

16/02/11 | Link | Rating: 5.0
8. Lilee N.
You might miss this hotel if you were walking around in the area. It blends in with the homes and the surroundings very well. If you're like me and prefer to stay out of the limelight without skimping on the luxe, this is your place!

The staff is nice, though they don't seem to go out of their way to make you feel comfortable and at home. Actually, they make you feel a little uncomfortable, which is unfortunate given the price per night. However, if you minimize interaction, your stay will be just fine.

Minus the interaction with the staff, staying at The Lowell is great for a quick getaway/retreat. Room is elegant and beautiful. Bed is luxurious and the decor is clean, modern and chic. Fresh flowers and plants in the room really make the place homey and you don't feel like you are in NYC. Amenities like the workout facilities and dining services are very nice.

We came and stayed here just for one night. If $ isn't an issue and you want a peaceful and elegant place to stay where you feel like royalty just doing your own thing, this is the place. Privacy is definitely respected here. Just don't expect the staff to be as attentive as they could be for the price you pay.

13/04/12 | Link | Rating: 4.0
9. Are M.
My aunt threw me a fancy bridal shower in their Pembroke Room.  The room itself was lovely, just not a lot of natural light.  Besides that, the food was SO good and the service was top notch.  According to my aunt, she couldn't have been happier with the people there who helped her plan it.  It was a really great brunch.

09/10/12 | Link | Rating: 5.0
10. Jonathan D.
The Lowell is a smaller hotel on the upper east side and a good spot if you want great service in a smaller environment.

There isnt a spa here which is about the only downside.  The main restaurant is also under renovation so other than breakfast really you need to look elsewhere, which isnt hard in a city like NY.

07/08/13 | Link | Rating: 4.0
11. Cristine W.
They have Tea & Lemonade & cookies in the gorgeous lobby that has beautiful guilded paintings and the Wall Street Journal to read--a place with these amenities has to be stellar !

13/05/14 | Link | Rating: 5.0
12. E. S.
I have had many wonderful stays in NYC, but The Lowell has put my expectations on a whole new level. The location is quaint and somewhat removed from the hustle and bustle, yet in walking (short) distance of 5th Ave., Central Park, etc. The staff was very kind and eager to help make our stay as wonderful as possible. Great room service and wonderful restaurant. Each room has a different design- sophisticated and transitional with an elegant approach. We actually landed on The Lowell after a dreadful night's stay at The London. So happy to have found this gem!

03/10/14 | Link | Rating: 5.0
13. Alessia E.
This hotel has no regard for it's neighbors. Demolition of it's Post House has been waking the whole block at 8am for weeks, as well as WEEKENDS. They are rude and don't have any respect for the upper east side. I suggest you don't stay there unless you want to listen to garbage truck honking, demolition dumping, and constant fumes & dust. Absolutely a let-down.

07/06/14 | Link | Rating: 1.0
14. William J.
A timeless hidden secret in the heart of Manhatten.  The Lowell is an elegant small hotel with every appointment time has forgotten. The staff is sophisticated, discreet, and poised. A brilliant establishment!

19/09/14 | Link | Rating: 4.0
15. Maudie L.
Terrible to its neighbors!

14/03/15 | Link | Rating: 1.0
16. Kasey R.
My parents are from NC and aren't necessarily in love with NYC and the hustle of city life, but after staying at the Lowell, they are already planning their next trip to visit me!

This is the place that knows you by name when you enter the door, and is happy to address all of your needs. They actually ended up accidentally double billing my parents when the Expedia reservation was entered into the system incorrectly, which they promptly fixed - whike also comping our afternoon tea at The Pembroke Room. The level of service is unbeatable. Also unique for a NYC hotel? No noise. It's a cute residential neighborhood far enough away to be out of the throngs, but close enough to everything to get around via public transportation.

17/08/14 | Link | Rating: 5.0
17. Runyuan W.
Very good hotel. I went to have the breakfast. Actually I heard that Lowell's afternoon tea is very nice, but I do not have time to go. It's a small door on Madison Ave, I enjoyed this prominent meal so much!

10/11/14 | Link | Rating: 5.0
18. TinoX T.
Nice Place in the heart of Manhatten,Clean rooms and friendly staff.
The Brunch is Awesome you Need to Try It

07/04/15 | Link | Rating: 4.0
19. Michiyo Y.
No no no to this hotel!!

I had a birthday gathering a week ago at the dining. It was a bit overpriced but good afternoon tea to celebrate my friend. Each of us got charge $66. It was supposed to a good experience even though I never like hanging out on upper east side. I am such a Brooklyner.

Well a week later I checked my credit card statement, accidentally the hotel charged me the full amount $530 for a party of 8. I called the hotel immediately and asked the manager "Megan". What she told me was unbelievable. She told me to figure out myself with a rest of attendees. I was shocked. Even worse, she was supposed to call me to follow up, she NEVER did. I ended up my credit company deal with this issue!! But don't they have any hospitality or customer service??!! This is not acceptable with japanese standard.

I highly recommend not go there, anyone!! Never!! There r so many good hotels out there in New York!!

22/03/15 | Link | Rating: 1.0
20. Samantha B.
The hotel is beautiful. The rooms are all redone and maintained exquisitely. The housekeeping service is beyond wonderful and the staff is really exceptional. It is small - 64 rooms, intimate. They have a fantastic gym. They offer an excellent trainer to come in to work with you, for a fee.

26/01/15 | Link | Rating: 5.0