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The Muse Hotel, a Kimpton Hotel in New York, NY

The Muse Hotel, a Kimpton Hotel in New York, NY

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Company Info:

Rating: 4.07

Address: 130 W 46th St, New York, NY, 10036

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    Comments (130):

    1. Mark D.
    I didn't want to like the Muse when I saw a bed overtaken by pillows of all shapes and sizes, but it has to be one of the best hotels in New York. The rooms border on gaudy, but the amenities like a flat screen tv, ipod dock, top notch toiletries and a helpful concierge service won me over. I didn't get a chance to go to the nightly wine receptions, but the staff from the front desk clerks to the bellhop made me feel more than welcome. Shout out to the guy who went around the corner to grab me a cab during rush hour.

    09/12/07 | Link | Rating: 5.0
    2. Melissa W.
    A few years ago I traveled with my husband on a business trip and the Muse was one option for lodging but unfortunately he went with another. We stayed in a teeny tiny room not far from the Muse on that trip. I recently traveled with a friend and was shocked by the size of our room at the Muse. It was huge, especially for Time Square. The beds were comfy. The service friendly. I'd be interested to know what kind of discounted rates people have scored here though. I don't think I'd pay that kind of money to stay in Time Square myself. One nitpick: the wine service from 5 to 6 is a nice touch, but they should offer some crackers with that rather full glass of wine (aren't I picky?). Okay, two more, they need new towels, the dull, frayed ones just didn't fit and the gym's elliptical machines are a bit old and clunky, I'd rather have a pass to a nearby gym.

    16/01/07 | Link | Rating: 4.0
    3. Joyce S.
    If you're considering staying at The Muse, go to the Hotel Roger William instead! I didn't have bad service at this hotel, but it was just so dark, dim and kinda depressing. The room was really small and cramped, and it's located in the most awful neighborhood -- Times Square...aaaaaahhh!

    19/07/07 | Link | Rating: 2.0
    4. Jean W.
    Don't let the fact that it's a corporate hotel throw you off... How else are you going to run into Auren Hoffman looking true blue Repub? Incredible staff. That if you ask nicely and wear a suit, will give you a free glass of wine. You can also get a room with a decent view

    04/10/06 | Link | Rating: 5.0
    5. jj b.
    I came to New York to propose to my gf.  I got in after a red eye flight and no rooms were available except for a 2nd floor room facing 46 street.  The receptionist said if I wait a few hours she'll reserve me a higher floor away from the busy street so I went and grabbed breakfast and went to the MET.  I returned at 3pm and the original receptionist was no longer there and they ended up giving me a room on the corner of the third floor that was supposed to be less noisy.  When I got to my room it was still facing 46th street and lo and behold each night was loud.  We locked our small belongings in the security safe almost every day when we left the hotel except one time we accidentally left our show tickets on the night stand. As we got ready for our show I realized  the tickets were missing.  I filed a complaint and reported them stolen and they never followed up nor took any responsibility. I left all my receipts on the night stand and none were missing yet the tickets were gone?  Obviously stolen by house keeping.  The manager on shift when I filed the complaint was useless and rude.  Also the gym is awfully small and is very misleading in the pictures of the website. Rooms are small too.  From now on when I visit NYC I stay away from the boutique hotels and stay at the larger franchises who thrive on customer service rather than snooty and dishonest employees.

    07/05/11 | Link | Rating: 1.0
    6. Christopher T.
    I don't know where all these other reviewers had stayed, but it couldn't have been at The Muse. The only friendly and attentive staff members were the bellman, and the rest were yuck. I asked the concierge one morning how to get to an address on wall street, and she said ' i dont know where that is.' So i went onto pulling out a map and asking her to point it out on a map and help me that way, still clueless. Is it possible that i encountered the rare species of person who has never heard of Google maps? So extremely unhelpful when all she needed to do was punch in the address that i wanted to go to and give me the best subway line to take.
    The rooms are of nice size, though the hallway layouts are odd at best - very maze. They could film rat race 2 in this hotel if need be, Whoopi get ready ! I could go on and on about the loose shower head, metal luggage rack (so so tacky), curtains from a '86 winnebago, but i wouldn't want to hurt anyones feelings.
    On a promising note, my friend Erica has just been appointed GM of this property and i wish her all the best to take this Times Sq. masacre to something more UES.

    07/05/07 | Link | Rating: 2.0
    7. Jamie P.
    This place is great- great location, great staff and great service. The rooms were very nice and a good size for NYC hotel rooms. They also offer free happy hour so you can get to know their staff, which  you do! Very nice people who remember your name every time you leave/ come back. The hotel is very close to central park, and has a nice bar in the back with excellent food.

    08/07/07 | Link | Rating: 5.0
    8. Minga b.
    I booked a room at The Muse sight-unseen basing my selection on the information they provided on their Web site, which can be risky (did anyone see the Golden Girls episode where they did that-?? disastrous). But to my relief and delight, the photos and descriptions were spot on. This boutique hotel was clean (top priority) and had good bath products (second priority). The rooms remind me of the W with pretty plush beds and minimal decor. They arent' very large, but there's enough space to spread out a bit. I had dinner at the attached restaurant, District and while I was only one of three patrons eating that night, the food was still very good and while not Chili's prices, it wasn't a terrifying bill either. I wouldnt advocate staying in Times Square if given a choice, but if you had to (like me) I would definitely recommend this place to come in from the cold.

    30/01/07 | Link | Rating: 4.0
    9. karen p.
    as i was just making reservations for the hubby and me at a san francisco kimpton hotel, i realized i never wrote a review for my beloved Muse in new york city. The Muse is great for many reasons -- one big one being that it is a small, boutique hotel (which i prefer to large monstrosities) and the location is KICK ASS. the hubby and i are into seeing broadway plays -- the Muse is smack dab in the middle of all the Times Square/Broadway excitement, but it's also quiet and feels like home. hell, i think i've found heaven. we walked just about 8 or so blocks to central park -- which was lovely and not too cold while we were there in february. the beds are super-comfy. i LOVE the Muse's bath robes (mine was a leopard print -- so much fun) and the Aveda bath products. the wine in the lobby was nice. the restaurant is a bit too pricey for what it offers -- but there are so many great options nearby that it doesn't matter. there's even an irish pub next door! the hotel doorman was the nicest guy -- he gave us restaurant tips, hailed us a taxi twice, just chatted while we were checking in. i mean, dude, we felt like royalty... all while not breaking bank. an amazing value for nyc.

    also, something i really really like about the kimpton hotels is that they are LGBT, environment, and pet friendly -- which is just very very cool.

    really, i'd like to give the Muse 4 1/2 stars, if it were technically possible here. only 1/2 star off because there were no computers available for the guests to use and i didn't bring my laptop -- so i had to walk to Kinko's to check my email. i believe there is wifi though.

    that said, i'm sporting the 5 stars for the Muse anyway -- just because i've got so much love for it. you will, too.

    08/06/08 | Link | Rating: 5.0
    10. Joe A.
    i love this place great staff and i mean we got upgraded to a suite that tops the cake. great location  close to things you need.

    26/09/10 | Link | Rating: 5.0
    11. David U.
    The Muse is another great Kimpton hotel.  Great staff,  central location (minus the whole Times Square aspect), and social hour.  The rooms are good size for NYC.  There are multiple lines just within a block or two, so if you are venturing towards Queens or Brooklyn, you should be good to go.  Next time I am back that way, I'm  there.

    07/11/07 | Link | Rating: 5.0
    12. Heather H.
    You know, it's the little things that make hotels great.  Like the high end bath products, the comfy sheets, and the two-ply toilet paper.  The fact that it's a centrally located hotel with a great concierge service just makes it all the better.

    27/01/06 | Link | Rating: 4.0
    13. kate P.
    My office is in Times Sqaure and since I'm there a lot (think at least two to three times a month), I used to stay in The Muse.

    Never again.

    I am a self described Kimpton Whore.  Kimpton Hotels are my first choice no matter where I travel.  Kimpton allows you to bring your dog, and I like to take Eddie with me on all my travels.  But I digress.

    On my last trip to The Muse, this horrific event happened:

    -- My husband and I were travelling together (for once) and arrived to check in at 7:00 p.m.  I had booked my room 10 days in advance, had a copy of my itinerary and confirmation number. When I arrive I am told that they oversold the hotel and they do not have a room for us.  I remain calm, remind them that this really wasn't my problem, that they had already charged my credit card, that I had a dog with me, and the chance of me finding a dog friendly hotel at that time for a five night stay was between slim and none.  And that they better find a room.  STAT.
    -- They did find a room.  On the second floor, right above the Muse sign, with an air conditioner/heating unit that was so loud, we had to go by ear plugs at Duane Reade to sleep (as they had no one on staff who could fix it).  And the room STUNK to high heaven of cigarette smoke and was so loud that it was impossible to sleep.
    -- The next day they put us in a room that was more acceptable.
    -- When we checked out, my husband realized half way home that he had left his $500+ watch in the room.  We called the hotel immediately  and guess what?  The watch never turned up.  

    I will never, EVER stay there again.

    26/11/07 | Link | Rating: 1.0
    14. Todd W.
    Once again, Kimpton shows why they are a cut above!!  To begin, the room was beautiful and very comfortable.  I grabbed a room with a balcony, which just adds to the greatness.  Nothing better than being in the heart of it with your own private balcony.  The TV in the bedroom was not getting movies (problem with the cable company).  Not only did the staff deliver a DVD player; they insisted on reimbursing my rental fees for any movies.  Then they sent up a beautiful fruit and cheese tray and lovely note to apologize for the inconvenience.  The attentive staff is such a cut above that I will make this the one hotel for my future NYC visits.  OUTSTANDING!!!  And enjoy the free cocktails at happy hour!!

    16/06/11 | Link | Rating: 5.0
    15. Andrea S.
    Don't Stay Here if You Value Good Service - only one star as you can't give zero.

    I recently stayed at The Muse Hotel and I really wish I hadn't.  The hotel itself is nice - the rooms are a good size, the lobby is contemporary and nicely decorated.  However, that only gets you so far.  As soon as I interacted with the front desk staff, my opinion was entirely changed.  I've never before met such an unhelpful group of people who work in a customer service role.  I had just flown in from London and had trouble checking in - the manager's response was 'there's nothing I can do'.....only to find that, after three hours on the rainy streets, she just hadn't given me all of the options available to solve my problem.  
    This set the tone for the entire stay - the hotel is directly next to a construction site with a 7.00am permit to begin works - we were not told about this.  Every time we stopped by the front desk to enquire about anything, we were left standing there, waiting, while at least 2 members of staff ignored us to continue with their conversations or typing.  We routinely hailed our own taxis (in the rain) as the doormen were, again, too busy chatting to help.  
    I am normally a pretty forgiving hotel guest - I understand they have a hundred people there asking for everything under the sun - but, surely the idea of being in a customer service role means that you do what's in your power to help each customer?  It's the "there's nothing I can do" attitude that I can't abide - especially at almost $500 a night.

    18/11/09 | Link | Rating: 1.0
    16. Kelly W.
    Really great location, right off Time Square. Very stylish decor, rooms were smallish, but lovely and comfortable. I think the decor is a relief from the blah typical Hilton whatever. Also, the room rate was pretty great - a smidgen over $200 a night. I stayed at the Marriott a couple blocks away in November - more money and really, I would prefer to stay at the Muse. I like the scale better than the behemoth conference hotel. I will definitely stay here again if I am conferencing nearby or just visiting in the area.

    17/01/10 | Link | Rating: 4.0
    17. Nine N.
    this hotel was quite nice.  although i'm not too into the whole urban/modern decor, the thing i remember most about staying here is how hospitable hotel staff were.  they were very sincere and friendly.  when i first walked into this hotel, i was a bit intimidated by the ambiance because the overall decor seemed "cold" (to me).  it seemed very dark (but not gloomy-dark), just...different (but a nice different).  can't explain!!  it was not your typical westin, marriott suites, etc. stay.  as soon as we checked in, however, everything felt like home.  i just couldn't believe how hospitable front lobby staff were - and everyone was extremely cheerful and helpful in how to see the main attractions within a week, and which places to go first and why (and where to eat the most delcious food at prices that wouldn't hurt your vacation fund ;P)

    *we should have listened to them thoroughly and not gone to tavern on the green!  aaahhhhhh!!*

    anyway, the rooms were exquisite:  clean, linens fresh, i wasn't afraid to jump in bed and just doze away like a baby.  the bathroom was okay, i just found the set up a bit more for show n' looks than traveler's convenience - but still - everything was nicely placed.  lOVED it!

    another great PLUS of staying here as well?  location is central to everywhere you want to see and be at.  i highly recommend this hotel, it's well worth it :)

    11/10/09 | Link | Rating: 4.0
    18. Allison G.
    Me? Stay in a hotel -- in Manhattan?! Why would I do such a thing?!

    Yes, yes, I did such a thing for my friend's bachelorette party! She wanted the Plaza -- we gave her the Muse. Still, it did not disappoint! The beds and bedding were extremely soft and comfortable. The location was perfect for all of the things we had planned to do -- see a play, dine out, photograph the bride-to-be with the Naked Cowboy, and, of course, venture out all night to bar hop.

    We felt very luxurious, indeed. We donned the fancy robes that were provided for our use. (The staff kindly brought us an extra one so that all four of us could have one.) We enjoyed the beautiful lobby. The room lived  up to our expectations, and was not small or cramped at all. It was a great place to stay. It was costly, but to be in midtown, we definitely got our money's worth!

    03/11/06 | Link | Rating: 4.0
    19. Lauren S.
    Posh, gorgeous, simple, artsy, hip, and very clean. Loved this place. Too bad I was so devastated about losing my camera in the NY Taxi cab that I spent the night crying into the most comfy pillow and soft bed I'd ever been in. Small bathroom, but fantastic bed and decor.

    Expensive, but super beautiful.

    26/03/07 | Link | Rating: 5.0
    20. Kim D.
    The Muse Hotel has great location just a few steps from Time Square. Walking into the Muse Hotel I noticed right away the beauty of the lobby. Very nice and welcoming. However the two ladies at the desk were not so welcoming. I asked for a room with a few she said they didn't offer any rooms with views. Once to our room it was beautiful and spacious.
    After leaving for a bit and returning later, we were welcomed in our room with a bottle of wine and a cheese tray. Super nice touch As we were getting ready to go out for the evening I was going thru my luggage and I noticed something on our white bedding, it was BEDBUGS! I called the front desk and within minutes the manager and another man were knocking at our door. They came right in and looked at the bugs and were ready to do whatever they could to make the situation better. This was in the midst of the bed bug outbreak in New York but no one ever wants to see bugs in their bed! The manager moved us to a new room higher up, with a view (one they didn't offer before), bigger room and discounted our stay, as well as giving us vouchers for free breakfast for the rest of our stay. We never had another issue the rest of our stay. Breakfast was good, overpriced if we had paid, beds and pillows were the BEST! I would recommend to everyone! Just if staying in New York check your beds!!

    25/09/10 | Link | Rating: 4.0
    21. Cindy F.
    The muse hotel is a solid competitor in NYC. The rooms are large by NY standards and the complimentary wine reception is a plus.  Its a boutique style hotel which I like, not too large and the crowds arent too bad in the lobby. Very modern and plush feel. The location cant be beat, its right smack in the middle of times square and its a great place if you want to be where all the action and turists are. The hotel is expensive and rates have gone up significantly since the renovations. I would stay there again if I did a girls weekend trip and the rate was right. I wouldnt go there with my family as it seems to be more appropriate for adults.

    10/05/10 | Link | Rating: 4.0
    22. Josh V.
    Hotel itself and rooms were very nice and spacious- especially for NYC. However, be prepared for a lot of noise- quiet rooms are not at the Muse.  They must not have much insulation or double reinforced windows(have stayed in NYC before and haven't had this loud of street noise before).  
    Also, staff wasn't exactly friendly- no door man(hotel needs a revolving door as lobby is cold as hell when cold outside) and noone to flag down taxis for you as Hilton, Marriott, Sheraton, etc..do.  Also, staff mis-labeled a bottle of wine that our friends sent to us with the completely wrong names- not even close.  We had to inetrrogate the front desk to get the correct names of the sendors. Overall nice place, but staff and service were lacking at best.

    19/12/10 | Link | Rating: 3.0
    23. L L.
    This is a nice hotel. As it is a boutique hotel and as it lacks conformity, accommodations are not uniform. We decided to spend an extra $50 per night to upgrade to a suite. We have a great amount of space. There is a nice sizable closet. There is not 24 hour room service nor coffee makers in rooms. That is a drawback for us. The front desk staff is uniformly aloof and unhelpful.

    23/12/10 | Link | Rating: 3.0
    24. Missy W.
    I recently stayed at the Muse Hotel for a weekend of fun with a few friends of mine. We all enjoyed our stay...the hotel was comfortable, accommodating, and had a very cool decorating scheme. The whole staff was very welcoming and helpful. The rooms were pretty big for New York, and so was the bathroom. Our room looked right over into Times Square, which may not sound all that enticing, but it's actually a pretty interesting place to watch (and it's even better when you can't hear any of its noise -- which we couldn't!) The location was perfect for our weekend-long stay, as the hotel is in the Theater District and we went out for a nice dinner and saw a show in the area. Overall, it was a great place to be in New York for a theater-going weekend!

    29/05/10 | Link | Rating: 4.0
    25. Jeremy B.
    Great choice for being near Times Square. Seems like this was recently remodeled, everything felt new. The finishes feel quality from the marble floors in the bathroom to the details like the towels and bedding. Great service, the staff just finds a solution. Nice small lobby up front, ambient music but quite enough to talk. Very cool little bar, just wish they offered more non-alcoholic drinks in the day like coffee, espresso, tea etc. Overall a very good choice for its price bracket, would definitely stay there again, would and have recommended this to a friend.

    17/05/10 | Link | Rating: 4.0
    26. Elisabeth S.
    This is where I always stay when in NYC. Centrally located. Boutique hotel. The rooms are spacious by NYC standards and impecciably decorated. The bar/restaurant, NIOS, is amazing. Get an appetizer if you have dinner reservations elsewhere. You need a sampling! The wine menu is superior!

    25/01/11 | Link | Rating: 5.0
    27. Debbie D.
    Loved this hotel, the rooms were clean and spacious compared to other NY hotels. the location was right near Times Square! The best thing was the customer service, very attentive and genuine.

    01/09/10 | Link | Rating: 4.0
    28. Priscilla k.
    I recently visited NYC for a conference, and the conference hotel was the Marriott Marquis. Lucky for me, that hotel was all booked, and I ended up at the Muse.

    Of course, all Times Square hotels are pricey, so that's not worth talking about too much. The conference rate was under $300/night, and I'm guessing that's a pretty good price for the area.

    The Muse is a boutique hotel, and some of the rooms have been recently redone. They upgraded me to one of the upper floors, in one of the revamped rooms.

    Slick black and white decor, with a leopard print chaise!  Nice bathroom. Comfortable bed, with a variety of blankets and pillows. Plush robes. L'Occitane toiletries. Flat panel TV.  Though it was August in New York, I managed to hit rainy weather--no worries, the Muse provides an umbrella to use during your stay. They even have one of those things for your iPod, so you can listen to it via speakers.

    Wine in the afternoon, coffee in the morning. Great service. Walking distance to everything in Times Square. Comfy loungy chairs in the lobby. I always felt relaxed when I got back to the Muse after my conference sessions.

    I didn't go to the restaurant, nor did I order room service. But I thought the staffpersons were very friendly and helpful.

    Thumbs up!

    22/10/07 | Link | Rating: 4.0
    29. Mike C.
    I spend about a week a month in NY on business, and have been forced to stay at hotels that 'fit within company policy.' Of course, every hotel that I've tried has been a huge disappointment. I won't mention any names...Algonquin...The Omni...so you can imagine how excited I was when I found out there was a Kimpton hotel a block and a half away from our office! woo hoo!

    Now, I typically love Kimpton hotels, but there's a few things about the Muse that forced me to give it a 3+1=4 rating.

    3 Rating = room is great, clean, comfortable, just modern enough. but, no DVD player, no HD TV, and the in-room dining just hasn't wowed me yet...and I've tried 4 different entrees to date.

    1 Rating = block and a half away from my office. cant go wrong with that.

    So overall, I give it a '4'. I will definitely stay here for my next business trip to NY, and most likely there on after.

    Oh yeah, and I just found out that the concierge can get me 24 hour in-room spa service. for that, i add another .5 rating. Total - 4.5 out of 5.

    31/01/08 | Link | Rating: 4.0
    30. Jeff M.
    I spent 3 days in the spa suite of the Muse Hotel and speaking for this suite, man, was it fantastic. First off, it's a really well kept property right in the heart of Midtown. Can't beat the location. Everything was within walking distance, whether its major landmarks or restaurants. Nearby subway stops. The suite itself was huge: living room, large balcony, king-sized biscuit, two large flat screen TVs, and a monstrous bathroom with a really generous jacuzzi.  Considering it decide to snow on my birthday in late October, it was a very pleasant experience for us being able to watch the snow fall from the comfort of the jacuzzi and really just relax in this suite. It's hard to find a reasonably-priced hotel in Manhattan anyway, let alone one with a great location, huge and ample with its perks, and an in-room jacuzzi. Too bad the balcony wasn't put to better use, though it was amusing seeing a few inches of snow on the lounge chairs. I'll definitely be back.

    02/11/11 | Link | Rating: 5.0
    31. Masha B.
    Went there to the BAR for drinks with my friend... long story short - drinks were ok, but service was kinda lousy. It wasn't busy at all, few people here few people there, so finally we ordered the drinks and 10 min later the bartender asked what did we order ... what...?:)

    07/01/10 | Link | Rating: 3.0
    32. Stephen M.
    Great location and good service.  Small intimate hotel with very nice rooms of average to small size.  Zero views because of the hotels location on 45th.  Good hotel if you don't care about room size and/or views. Good value especially considering the location.

    15/06/11 | Link | Rating: 3.0
    33. Ro D.
    Room on the small side but it didn't feel that way.  Well appointed with a big very comfy bed and marble bath   Nice and quiet perfect place to stay in NYC

    02/06/11 | Link | Rating: 4.0
    34. Karin V.
    Had a great stay at the Muse, super location just off Times Square, nice interior and great service. We had a Junior suite and it was spacious and well decorated. Ohh and the lobby bathrooms are fabulous, I know its kind of weird to rave about that, but go and see for yourself and then you'll understand ;-)

    11/08/11 | Link | Rating: 4.0
    35. J D.
    For NYC, it's great: relatively inexpensive ($300), so-so location especially coming in and out by train, and pleasant enough rooms. Downsides: small rooms, unpredictable plumbing (shower wouldn't drain), and pricey wifi.

    16/09/11 | Link | Rating: 4.0
    36. Angel S.
    I didn't even realize The Muse was a Kimpton Hotel until I arrived for check-in.  When booking a group of 28 people, I was looking for something trendy and boutique like near Times Square and after looking a the photos online and doing a site check, I was sold!

    My stay did not disappoint!  I was at The Muse for 6 days and the bed gives the heavenly bed (Westin) a run for the money.  There was plenty of closet space, a very large nice bathroom and an iPod alarm clock docking station to make it feel like you are at home.  

    The only thing that I wouldn't give 5 stars is the room service, but I don't normally pick a hotel for that, so who cares!  Plenty of places to eat within a blocks radius.

    Highly recommend this hotel.

    03/05/08 | Link | Rating: 5.0
    37. Chigusa M.
    For NY, the room is spacious, I had a corner room and had two windows + foyer.  Bathroom is really spacious, and very comfortable overall for long stay.  I also enjoyed complementary wine tasting every evening from 5-6pm.  Centrally located, 1/2 block in from the Times Square.  Free Wi-Fi if you sigh up for Kempton Hotel member.

    07/05/11 | Link | Rating: 4.0
    38. Yulree C.
    The Muse Hotel is one of the most polished hotels I've stayed at. It's perfectly nestled in the busy Theatre District with plenty of restaurants nearby, and you can still get a quiet night's rest.

    The room was comfortable - nice bedding, flat screen tv, ipod dock, mini fridge, a lot of cabinet/closet space, and spacious bath/shower.
    The only thing I would have liked is to have complimentary wireless internet. One thing I didn't mind but amusingly thought as ridiculous was their pricing for the room service menu. They had homemade guacamole for $30 and homemade chips for $20. I'm curious as to who would order that.

    I really appreciated the attention to detail. In the bathroom, they had a list of available items travelers might have forgotten. There were also heaters right outside the front door of the hotel so travelers wouldn't be cold while waiting for their rides. The concierge also remembered our faces and would welcome us back every time we passed by.

    12/05/08 | Link | Rating: 4.0
    39. Madeleine T.
    This is a great hotel! Perfectly located, and not in the center of Times Square. It's quite trendy, clean, and quite spacious for a NYC hotel. I love boutique hotels, and I especially loved the aesthetic atmosphere here. Great rooms, the service is nice, and its, like i said, centrally located.

    05/01/11 | Link | Rating: 4.0
    40. Tatum T.
    Vanity Fair booked our room at The Muse when we flew in for the premier of Sex & The City 2 last spring.
    New York is one of my favorite cities - I would move there in a heartbeat. The Muse Hotel further fueled my obsession with its swanky boutique vibe and eye catching decor. The downstairs bathrooms are too stinking cool and I will admit I took a picture of each. It is coed, so be warned when you walk in and see a gentleman washing his hands! We didn't spend much time in our room, but it was very clean and the bathroom was very large for the size of the suite.
    The Muse is located in the heart of Times Square and you can walk pretty much everywhere. We were able to walk to Central Park (10 minutes) Rockefeller Center (10 minutes)  multiple museums (10 minutes) and more restaurants than I can name.
    The only reason I am not giving 5 stars is because they messed up our car service when we had a very very important appointment to be at.
    I would stay at The Muse anytime, it was a wonderful trip!

    09/08/11 | Link | Rating: 4.0
    41. Kat I.
    Very warm reception.
    The decor is greco-roman inspired while maintaining a streamlined New York effect. It's kinda like a haven on that street so close to Times square and all the craziness.
    The bed was extremely comfy, the room had enough space, considering it's New York and the bathroom was pretty too.
    I'd totally go here again!!

    12/01/09 | Link | Rating: 5.0
    42. Liz L.
    As far as the rooms go for NYC it is a pretty good size for your standard room. They just redid the interior the lobby and guest rooms....unfortunately they did not change the bathrooms they are still from the pre remodeled rooms...There are reasons I would prefer not to stay there.

    1. There was fecal matter on the tank of the toilet....it was gross...yes you heard me poop. The housekeeping staff seemed annoyed that I asked them to come clean it.
    2. Service is mediocre at best
    3. The restaurant staff is SLOW....
    4. The room service menu is pretty bad. and if you ask them for any substitutions the answer is typically no.

    Why I would stay there

    1. My Corp. has a corp. rate there and generally being the on site host I get an executive suite which are pretty nice.
    2. The rooms are pretty large for an NYC room
    3. The remodeled rooms are so much nicer than they used to be
    4. Really close to NBC Studios (My Corp. has space at the ROCK) nice short walk, if you are visiting the ROCK
    5. Really close to Times Square without actually being it in.

    Better than most worst than others...

    24/04/09 | Link | Rating: 2.0
    43. Jeff M.
    I am a bit of a Starwood whore - looking for the SPG points wherever I go. In Manhattan, I can usually be found at the W Times Square or the Westin. Kimpton is usually my second chain choice if I can't find a good Starwood hotel.

    On my last trip to NYC, I decided to shop around a bit (travel expenses are getting a little more attention than usual for obvious reasons) and found some great reviews for The Muse. My rate for a King Premier room was about $100/night cheaper than anything I could get at the Westin or W, so I decided to go for it. Boy, am I glad I did.

    From the moment the doorman opened the door of my car and walked me to the check-in desk to the morning that I checked out, my stay was on par with some of the nicest hotels I've stayed in around the world. My room seemed large for New York, though this was partially due to some nice usage of mirrors. The bed was more comfortable than my favorite Westin Heavenly Bed, and there was plenty of room to work. Free Wi-Fi as well! The view wasn't anything to write home about, but it wasn't awful either.

    I will definitely be back.

    15/11/08 | Link | Rating: 4.0
    44. Deborah M.
    Our home is in Los Angeles however, my husband also has an office at Rockefeller Plaza. Needless to say, we are in Manhattan quite a bit throughout the year. My husband usually always books a room at the Muse. The rooms are spacious, for NY standards, quiet and conveniently located. The hotel is nicely decorated and I love the beds! They are so plush and comfortable, which is important when you are away from home as often as we are. The staff are courteous, professional, and always wonderful! We enjoy the coffee bar in the morning and the wine hour in the afternoon. Overall the  Muse is a great place to stay when you visit the big apple.

    10/08/11 | Link | Rating: 4.0
    45. Angel R.
    LOVED IT HERE!!!

    From the minute you pull up outside and valet takes your car you ARE treated with some of the best customer service I've seen in New York.  

    The room was terrific.  Fun decor, spacious, comfy bedding, soft towels, and more.  

    VERY convenient to Times Square and all that New York has to offer tourists.  

    What's a review without a bit of a critique?  If I had to find something I would say the walls were thin.  But so what!  Have a night on the town and you can sleep through anything!

    Would return in a heartbeat.  Truly loved it.

    01/12/08 | Link | Rating: 5.0
    46. Melissa A.
    I tend to stay in Kimpton hotels when I am in a city that has one and  have always had great experiences.  The Muse is no exception.

    Why I love the Muse:
    ** I got a great rate with AAA
    ** The location is amazing if you are a theater geek like me and wants easy access to TKTS and Broadway theaters
    ** The level of service is top notch, everyone we encountered was very friendly and extremely helpful
    ** Room was large by NYC standards, bigger than more expensive places I've stayed.
    ** Wine reception, coffee in the morning, hot chocolate in the afternoon.  Free wi-fi for being a Kimpton Intouch member and I even got a $15 credit for the mini-bar for being cute (ok, maybe not that, I think it was for being a Kimpton in touch member.

    My only complaint was the restaurant for breakfast.  We only ate their once and they WERE OUT OF BAGELS.  Seriously, OUT OF BAGELS in NYC?  How does that happen?

    17/02/10 | Link | Rating: 5.0
    47. Valencia W.
    I had the choice of staying at the Sofitel or the Muse. I chose the Muse and was very happy I did. When I arrived it was pouring down and I was wet. The folks tried to keep me dry as my normal umbrella didn't seem to do the trick. I walked in thinking my room would be available since I let them know earlier that I would have an early arrival which meant prior to 3PM. I was told my room would be ready in "a little bit". Seeing as I'm hungry I had to ask how long a "little bit" was - well, I'd be there until 3 just waiting. I tried to fight off the hunger as I wanted my room to be perfect especially for the price I paid for. They noticed that I was getting a little annoyed and they offered me a few drinks from the bar. I appreciated the gesture but realized I had learned something from my drinking experiences in college and that was -- no drinking if you haven't had a good meal. I went off in the pouring rain, a Dominican parade, and found a Chipotle. When I came back I asked if my room was ready and it STILL wasn't ready. Pretty ridiculous if I might ask. They switched my room to another suite and I finally was able to relax as I had business to take care of. The room was very spacious by New York standards and the suite was very modern with a chair and a loveseat (so to speak). The bedroom was great. The bed was as everyone raves about - amazing. I saw on my bed a card that had a $15 Raid the Minibar card. I thought it was a nice gesture, but seriously nearly 2 hours of my time is worth MORE than $15. I enjoyed my time but do believe it would've been much better had I not had to wait 2 hours for my room. Between the Muse and the Sofitel - I would have to say the next time I would probably stay at the Sofitel.

    21/08/11 | Link | Rating: 4.0
    48. Chris B.
    I would highly recommend staying at The Muse if you're planning a trip Manhattan and want to be centrally located. A Kimpton property, The Muse has all of the required boutique hotel features, including a cozy lobby and hip looking bar/restaurant. The room itself was large by Manhattan standards, with a bathroom that was larger than most 4-star chain hotels that I typically stay at while traveling for work. All in all, The Muse delivered on the goods and made my four day stay a very enjoyable one. Bonus star for the nightly wine reception in the lobby - it was going on when I arrived and made for a nice entrance.

    19/02/11 | Link | Rating: 5.0
    49. James C.
    This was my first time at The Muse as well as my first stay with a Kimpton Hotel. I can say without a doubt they've earned two more loyal customer. The Muse was awesome from the moment we got there till the moment we left. The staff was very courteous. The room was very clean and pretty badass.

    If I would recommend any improvement, it would be a 24 hour coffee/tea service. Being the addict I am I drink coffee all hours of the day. That is a minor complaint not worthy of docking a star for sure though.

    Overall I'm highly impressed with how they ran their 'S' there. The adjoining bar/restaurant was very nice as well. Had two bottles of wine there as well as a cheese plate that was delicious.

    12/04/10 | Link | Rating: 5.0
    50. Erin S.
    As a premise, I go to New York a few times a month on business, and I've stayed at just about every hotel (worth mentioning) in Manhattan.  The Muse is my second home in the city, and I highly recommend it to everyone.  

    I cannot say enough wonderful things about this hotel, and now I stay at the Muse every time I go to New York.  The staff is fantastic, and Barbara is a definite standout as an above and beyond concierge.  Every single thing I have ever asked for has been delivered...quickly.  Their sense of urgency is very impressive.  The renovation hasn't affected the service negatively at all, and if anything, they have overcompensated as a result.  

    The rooms are beautiful and immaculately clean.  Unlike most of the hotels in New York, I can't hear any of the street traffic from the hotel room.  The beds and pillows are incredible, and I have a hard time sleeping in most hotels.  That being said, you should get yourself a wake-up call because you won't even know it's morning.  

    Even though Times Square is not my favorite neighborhood, I go out of my way to stay at the Muse regardless of my meeting location.  I have been here at least 25 times in the past year, and I've had a 5-star experience every single time.  It's the best kept secret in New York.

    09/03/09 | Link | Rating: 5.0
    51. Carole S.
    Super hotel in a quite little street very near from Times Square (200m? ). The employees are very helpful and professional. All the hotel is decorated with modern / design furnitures. Don't miss to go the restrooms during your stay. You will be surprised. There are so many attentions as well all the day : free hot drinks (coffee tea. ..), newspapers, iced tea on the afternoon and lemonade and choice of wines at 5:00pm. Ambiance really friendly. Bedrooms are enough large with big bathroom and all commodities. We were 4 in our bedroom and no problem with space. Beds are a little small. Breakfast, "quick start" buffet, for 16$ is  very good including orange juice, hot drink (coffee is good), milk, choice of mini danish pastries, toasts, jams, butter and 2 large bowls of fresh fruits. All you need to start with vitality. To conclude I recommand this hotel for everybody: family, couple, professionals. A very good hotel for the location, services ans the price. If I go to NY in the future I will go there for sure.

    07/08/11 | Link | Rating: 4.0
    52. Ellis J.
    I've had the pleasure of staying in a few nice places in NY.  While this hotel isn't a scene like some place like the W, it is NICE, it is CLEAN, the service is FRIENDLY, and the room was huge for Manhattan standards.  I had a great room with a large bathroom and a nice view straight down 46th and of Rockefeller.

    It's a great location, and when I say great location, it's not right on the Times Square Madness, but tucked back a bit.  To make things even better, it was also reasonable for Manhattan standards.  More perks: nice bar, free internet access to loyal Kimpton customers, and a wine reception every afternoon.  

    I highly recommend this place, and I will certainly be back.

    19/08/10 | Link | Rating: 4.0
    53. Tom K.
    This was our second visit to a Kimpton Hotel and both stays have been literally perfect! The Muse is a fun hotel in a great location with truly outstanding customer service.

    Every single staff encounter we had was positive. And some were downright unbelievable. I had forgotten to add my InTouch number to the reservation, but the hotel staff spotted it in advance and had me all set.

    We had a superior king, which was just a bit more than a standard room. It was huge for New York and completely spotless.

    What was especially nice was getting a totally quiet room, that actually had a view and was as close as we were to Times Square and Rockefeller Center.

    We're sold on Kimptons!

    01/11/09 | Link | Rating: 5.0
    54. Leslie G.
    This was my first trip to NYC.  My first trip in a Kimpton hotel.  This place rocks!  Every single person working here was wonderful!  The room was beautiful!  Clean, great view, and just great.  I would recommend this beautiful place that is only steps from Times Square to any and everyone that is planning a trip.

    Beds were super comfy, and loved the chaise lounge in my room.  Flat screen tv with way too many channels. (lol)  I just loved this place, and I plan to come here again.

    Only "complaint" was that there was no business center with a computer, we did not bring our lap top, but the front desk were so gracious and printed out our boarding passes for our flights for us without a blink!  I love the muse!!!

    20/01/10 | Link | Rating: 5.0
    55. Jeanne B.
    I have stayed here twice now.  The hotel is very well located near Times Square.  The rooms tend to be small but clean and well appointed.  I found the staff to be a bit stuffy and non-responsive.  The restaurant has limited choices and the times are somewhat limited.  I would stay here again.

    12/02/12 | Link | Rating: 3.0
    56. John I.
    Probably one of the best theater/Broadway hotels in NY. It is close to TKTS (the half price outlet for shows) and of course all the major theaters are walking distance. The staff was courteous, but seemed a bit rushed and had only average knowledge about certain questions I had (e.g. connecting to their wifi network).

    The rooms were clean and spacious. Kimpton seemed to invest the right amount of capital to support a comfortable experience. Bathrooms are clean possessing large counters and shower areas. There is enough steam from the shower (depending on how long you shower for) to press a shirt. This is good!

    Unfortunately, the bed was not comfortable. There appeared to be a bend down the middle which caused the sleeper to turn more into one side of the bed than sleep directly in the center. This caused some discomfort and should be noted for those sleepers who are used to a certain level of "bed luxury".

    The TV was excellent. A clear, large (say 42 inch roughly) set with more channels than I could count. There should have been a hard copy guide positioned in the room for quick reference.

    The linens were soft and fresh. I did not notice any material stains or scents. The towels were of good quality and size.

    I didn't try the wine hour or food. So can't really comment on that.

    One last thing....plan extra time to order a cab. Few cabs go down the street.

    Enjoy NY and enjoy the MUSE!

    06/02/10 | Link | Rating: 3.0
    57. Tesheca L.
    Had a 2 day stay with a friend. Very posh and reminscent of renaissance meets ultra modern zen decor. Stayed on the 19th floor. The room is on the small side but nicely decorated. Large king bed, large window overlooking times square, spacious bathroom, central air, flatscreen tv, fridge, safe, lots of towels in the bathroom. The only con is there are no paper towels/napkins. Staff is readily helpful and thorough in their job. Nearby Nios restaurant has an extensive wine selection and gives guests free wine 5-6pm. Lobby restroom is surprisingly coed-not use to that. I'd recommend a stay. Prices range up to $600/night.

    01/11/11 | Link | Rating: 4.0
    58. Pam G.
    This is a great hotel in a great location in NYC. We were really pleased with our entire stay. The rooms are well appointed and how can you not love a zebra striped bathrobe?! The location is excellent. One block off Times Square, but no issues with street noise that you can sometimes get in a big city. We were able to get everywhere by walking or taking the subway.
    We were happy to see that we had wine glasses and a corkscrew in the room, but when they cleaned the room they took our dirty wine glasses without replacing them. It was no big deal though to call and get fresh glasses delivered to our door. The staff was helpful and courteous, although we didn't really ask them for much. It was a bit of a bummer that the coffee service doesn't start until 7:00 on Sunday, but we were only up that early since we had a morning flight.
    Another thing that folks should be aware of it that they are pet friendly. We didn't see any pets while we were there, but they did have a cute little doggie chalk board in the lobby welcoming their furry guests.
    We got a pretty good rate during a black friday special that they were running, but it looks like there are special sales running on a regular basis. OH, and I need to mention that the bed and the pillows were extremely comfortable, as was the nice chaise lounge at the end of the bed.

    25/02/12 | Link | Rating: 4.0
    59. Felix T.
    Very nice hotel, central location, clean room.  We had our nephew and niece with us, 11 and 14, the suite was great, separated by full wall and door.  Staff is great.

    07/01/13 | Link | Rating: 4.0
    60. Chunnu B.
    3.25 - Offering us a complimentary drink and continental breakfast isn't going to cut it for walking into a room with (1) unmade beds, (2) used glasses with drinks someone clearly left behind, (3) a bathroom with hair and towels all over the floor and urine in the potty. Welcome to Muse - a hotel where they clearly are not on top of things. How disgusting! "Welcome to NYC, we know you've had a long flight, please have this completely trashed room we neglected to clean!" Thankfully they didn't really say that and switched us to a larger, cleaner room after which everything was good. The service here was pretty good despite the initial room situation and the location was great! In theater district only a block away from Times Square.

    22/09/10 | Link | Rating: 3.0
    61. Frank L.
    I'm a bit surprised at the 4 and 5 star reviews on this place. I can unfortunately give it 3 stars for several reasons. First and foremost I may be spoiled by having first experienced another Kimpton hotel called the Hotel Palomar in San Fran, which is clearly 5 star. I was disappointed by the unenthusiastic and blasé attitude of the staff. The room had a bedside stand on only one side of the bed leaving me with the floor to place my ipad on at bedtime. The building is old-not Kimpton's fault, one out of the two elevators was not working the 4 days we were there. Went to the restaurant on morning of our departure and had 2 coffee, 1 milk, and a croissant for $27. Wow. Now the good points---nice size clean room, good coffee in lobby in the morning, nice location, boutique type hotel with nice small lobby, and in touch is useful.

    09/08/13 | Link | Rating: 3.0
    62. Are M.
    Great boutique option right near Times Square.  Went to an event here and it was great.  The staff was extraordinarily helpful and friendly. The in-house chef was catering the event and he was awesome with attention to detail.  It's pet friendly and if you get to see Ginger, the Director of Pet Relations, you will die of cuteness.  

    No idea how the rooms are but Kimpton does a really cool job at interiors.  Small things like even the water pitchers for the conference room are executed nicely.

    09/05/11 | Link | Rating: 4.0
    63. Kenneth R.
    This Kimpton hotel served us well.  The room was extremely comfortable and well appointed.  The staff downstairs were pleasant and efficient.  If you can get in with a favorable rate, just go for it!

    As far as the location goes, you're close to just about everything in midtown, which means in particular that you'll have no trouble finding a nearby Starbucks if you're in to that kind of thing.

    30/06/09 | Link | Rating: 4.0
    64. Robert K.
    During the second week of March 2012, we spent five days at the Muse Hotel. We have stayed at other hotels within the Times Square core area in past years and have the following comments about the Muse:

    + Very nice and polite staff.
    + Small and quiet hotel that is in a convenient location.
    + Clean hotel with nice and comfortable rooms
    + We had two side-by-side rooms with a common area and door
    + Coffee and tea available every morning in the lobby area
    + Wall Street Journal delivered each morning under the door and New York Times and USA Today newspapers were available at the lobby counter area.
    + Easy walking distance to subway stations and MTA buses.
    + Wine available each evening
    + Bathrooms supplied with Etro shampoo and conditioner
    + Rates were very reasonable for a 4 star hotel near Time Square
    + Free Internet. Other hotels please note - FREE INTERNET.
    + Other hotels I have stayed at tack on all these miscellaneous and ridiculous charges while the Muse employee made certain I did not have any stray charges. Thank you.
    + Because I signed up to be a Kimpton member, we were given a $15 credit for anything taken from the room refrigerator that was packed with goodies and drinks.
    + This is the first hotel within Times Square where the shower water pressure and volume was strong and constant. Last year, we stayed at the W-Hotel and barely had any water pressure on the top floors. Since water pressure is related to the floor elevation, we got water pressure but no view.

    Observations and Issues:
    1) We took a red eye flight from the SF Bay Area and arrived early in the morning into Manhattan. Last year, we stayed at the W-Hotel and were given access to our rooms immediately after our early morning flight, which allowed us to freshen up and rest. The Muse informed us that our two rooms would be available at 3pm, which is quite understandable and an industry standard. We stored our baggage at the hotel and came back at 3pm. Unfortunately the rooms were not ready, which was not an issue with me but others were not too happy about waiting in the lobby area. We got to our 7th floor rooms at 3:15pm. No big deal (for me).

    2) We had two rooms next to each other. To get to each room, we had to open a common door that lead a small area and a door to each room. Although we really liked this layout feature, which allowed us to keep the two room doors open while the common door was locked, our card keys either did not open the common door or the room door. We went to the registration area twice to have card keys reissued. We were informed that placing a card key next to a smartphone can demagnetize the card. We never kept the cards near our cell phones so it has to related to another electronic issue.

    2) I read a number of earlier TripAdvisor comments about construction noise during their stay at the Muse but I did not hear any daytime or nighttime noise on the 7th floor (which is one their lower floors).

    3) I went down to the registration area to request an extra towel and shampoo and by the time I got back to my room, they had someone handing me the extra set. At other hotels where I made similar requests, it took forever.

    4) We had tickets to the Lion King and it was such an easy walk from the hotel to the theatre.

    4) As we frequent Manhattan, I'm getting to a point of not wanting to be too close to Times Square. Since we stay at a different hotel each year, I'll put Hotel Sofitel and Andaz 5th on the top of the list for future NYC trips but will still consider the Muse.

    5) When we checked out of the hotel and requested a taxi to take us to JFK, it took a long time because the hotel is located where less number of cabs pass by and the cab drivers apparently had a shift change and did not want to take us to the airport. No big deal and next time, I'll just take a taxi to Grand Central which is only two blocks away and take the JFK Shuttle bus.

    17/03/12 | Link | Rating: 4.0
    65. Lauren M.
    What a fabulous stay this weekend!  We booked 2 suites for an epic girl's weekend birthday celebration ~ Staff could not have been more attentive and friendly, rooms were beautiful, comfortable and VERY clean, and the location was perfect for our activities (off b'way show, great dining, morning run in Central Park, shopping, walking the Highline...)  just steps from Times Square, but still away from the noise and crowds.  We will be back in the Fall!

    30/04/12 | Link | Rating: 5.0
    66. Sammakai R.
    The hotel and its staff were AMAZING!!!!!!  I used this hotel to help stage my engagement and everything went on without any issues.  From the planning of the Guest Service to the valet, everyone at the hotel made our stay memorable.  
    The room was breath taking and designed to capture a truly POSH feel.  The view of city from the balcony of the King Deluxe room was awesome.  
    They even allowed the coordinator and photographer to setup while we were away from the room to make our engagement "One for the Ages"

    10/03/12 | Link | Rating: 5.0
    67. Sean S.
    I came here a week ago for a private event.  It turned out there was all sorts of drama and they tried to toss my friends out on the street.  In retrospect that may well have been a "stunt" thrown together by the organizers, but nevertheless it left a sour taste in my mouth.  

    As always with pricey midtown establishments, you pay more for your margarita, and it doesn't do anything.  Weak drinks!  They tasted ok, I guess.

    As far as hotel bars go, this one is glitzy and flashy, but with little style, and warmth.  

    Maybe I'm just a b-low 14 snob... though I'd rather say that it is just harder to feel "at home" in many midtown and times square places.

    19/06/10 | Link | Rating: 2.0
    68. Tina C.
    Spent 4 nights there just recently. Excellent location, very pleasant staff. We used their car service from JFK. Driver was waiting for us inside the terminal. He was not friendly and tried to insist that we pay in cash. We did not want to part with so much cash at the start of our trip. at the hotel, the bellman informed us it was OK to use a cc for the car. Be prepared to pay an additional fee for the use of a credit card. Once  inside, the reception was excellent, we were quickly checked in and given thorough explanations of our rooms, etc. Complimentary cocktails in the evening. We had 3 rooms, all Kings. One was very spacious, had terrific natural light, another was less spacious but had two large windows for good light and the third (all the same rate) was smaller and had just one window. Ask to see the rooms first. There is a small, clean gym on the premises. overall, an excellent stay. Despite the difference in the rooms, we will stay at the Muse on our next visit to NYC.

    11/09/13 | Link | Rating: 4.0
    69. David M.
    Kimpton  hotels rock.  Love their business model: Take an older property and do a high end remake, using an interesting twist for a theme.  The Muse, being a 1/2 block from Times Square and the Theatre District, has focused on the theme of artistic inspiration, and it works.

    The price is very low for the area--under $200 a night, and we got what was essentially a suite; a huuuuuge room for the money in NYC, with a view up 7th Ave. and all the higher end touches, including a granite 5 piece bathroom, flat screen TV, wifi, turn-down service, great pillow-topped king with stiff high count sheets, etc.  

    A neat thing about all the Kimptons is that every afternoon they do a free wine bar. Coffee and bagels appear during the morning. And the staff couldn't be nicer.  Attached to reception area is a neat bar that serves small plates that was always rockin' after theatre hours.

    All in all, the best deal and most fun place we've found to stay when hitting some Broadway shows in the City.

    06/03/10 | Link | Rating: 4.0
    70. Mike S.
    The rooms were very innovative and clean.  Close to everything you need in Times Square, local restaurants and bars. Highly recommended, just a little loud at night with the old windows.

    11/05/13 | Link | Rating: 4.0
    71. Elle A.
    I really didn't want to stay here, as I'm more of a Marriott person, but got talked into it... Anyway... wow! This hotel is great. From the friendliness of the staff, to the funky leopard-print robes in the room, oh! and the free happy hour in the lobby, everything was perfect.

    25/01/14 | Link | Rating: 5.0
    72. Nish N.
    Gotham is known for many things, but not spacious hotel rooms, at least for a reasonable price. But then again, there I was, staying at The Muse for an incredible rate, king size bed and separate seating area. The room was well-appointed, as are all the Kimpton hotels I've stayed at around the country, and if I had to complain about something, it would probably just be that I was in Times Square (hey, there's the TGI Friday's ( yelp.com/biz/tgi-fridays… ) up the block!)!

    I found the staff to be mostly helpful (except sad to say one of the front desk ladies), and as with any Kimpton property, their complimentary wine hour in the lobby area was just the thing to start off the evening.

    *In a completely unrelated note, I find nothing a-mus-ing about the band called Muse ( muse.mu ) and find their music to be a downward reflection on our earful society.

    21/04/10 | Link | Rating: 4.0
    73. Jeff M.
    Stayed here again this past weekend and we have really come to enjoy the Muse.
    Great service, friendly staff and perfect central location.

    ...my only knock is I still wish we had a coffee machine in the room...I'm just an addict that must have a cup as soon as I wake up...I can't wait 30 minutes.

    17/07/12 | Link | Rating: 5.0
    74. Jewels P.
    Everyone was so kind and helpful.  I love the rooms and the lobby was gorgeous.  On a hot day, that ice cold lemonade was perfect.   Thanks to all the staff for such a wonderful stay.

    26/06/13 | Link | Rating: 5.0
    75. M D.
    I am a BIG fan of the Kimptons, big fan! The Muse was no exception. My room was awesome and very affordable (got a great 20% off deal). The location is awesome! My one sadness was the awful bed in my room (lumpy). I let them know on the way out.

    Definitely consider joining Kimpton InTouch. Great little program!

    15/07/13 | Link | Rating: 4.0
    76. Shannon G.
    Stayed here right after the renovation and it was great.  Rooms were well decorated and new, price was awesome, wine reception included, and convenient location.

    Returned this past summer, and the shine was definitely wearing off.  Our mattress was pretty beat, should have been replaced a while ago.  We were facing the street this time, and the soundproofing is not adequate.

    Still has that boutique feel and the price is right, but we won't stay here again.

    06/04/12 | Link | Rating: 2.0
    77. Tziporah S.
    Love this hotel!! My husband and I have stayed here a few times, the most recent time we stayed in the Spa Suite for our anniversary and the concierge sent up complimentary sparkling wine and chocolate dipped fruits. The decor is stunning, the hotel itself is super clean and the bar is beautifully designed with a huge wine fridge and sparkling lights.

    Not to mention that the service here is top notch! After check out the next morning we wanted to stay in Manhattan for a while but it was raining. They held our bags and loaned us umbrellas with no pressure to return by a certain time.

    Kimptons are the best.

    13/08/12 | Link | Rating: 5.0
    78. David R.
    A half block off the chaos of Times Square, the Muse offers a welcome hideout from the noise.  The rooms show a bit too much whimsy for some tastes -- probably this isn't a great place for business meetings, for instance -- while at the same time being a bit too fragile for families with kids -- not sure how my 3-yr old would treat the in-room statuary.  But the Muse is the perfect spot for a couple or a couple of adult friends heading in NYC for a weekend of theater, galleries, and quasi-debauchery.

    By the way - the restaurant is a great place for a quality breakfast, including a very good edge of midtown business breakfast.

    11/06/12 | Link | Rating: 4.0
    79. Mel D.
    The Muse has become my go-to hotel for Manhattan.  Not crazy about the Times Square locale, but I'm sure that's a plus for others.  You can't beat the service and the rooms are nice for a moderately priced hotel in the city.  The rates are usually reasonable, but can fluctuate, so if you're concerned about price, you'd be smart to keep an eye on the price.  

    Bottom line:  clean, sizeable room in a desireable location with an accomodating staff.

    26/09/12 | Link | Rating: 4.0
    80. jackie p.
    Best hotel in NYC, wish I could move in. The staff was extremely friendly and helpful. I visited this hotel for a girl's weekend and we were so pleased. The wine happy hour was a special enjoyed addition. The fruit & herb infused water should not be missed, everyday a new flavor. I liked this so much I am now doing it at home. I will suggest this hotel highly to anyone staying in NYC. Also great location.

    12/06/13 | Link | Rating: 5.0
    81. Olivia C.
    I've stayed at the Kimpton Muse several times and always had a great stay.Like other Kimpton Hotels, this one is an upscale boutique hotel and has a great location just off Times Square.I often stay here when I'm staying in a The City to see a show because it's so convenient .Great front desk,bell service and valet parking.They have a nightly complementary wine tasting which can't be beat.Usually the room rate is reasonable for a Mid-town location.If you join the Kimpton In Touch loyalty program you can usually get a special rate as well as free Wifi and a raid the minibar coupon. They also have a pretty good bar,try the Red Paloma Special,it's fantastic!

    06/11/13 | Link | Rating: 5.0
    82. Chris L.
    The Muse is right off of Times Square in a great location.  The staff out in the front and desk are friendly and efficient.  The Nios restaurant downstairs is convenient and the front lobby decor is awesome - it was comfortable hanging out there for some alone time while surfing on my iPhone.  The bathrooms on the ground floor are so nice that I saw cops walk in to use it.  The elevators are a bit slow though and depending on where your room is, it's kind of like a maze once you get on your floor.

    Other than that, the rooms are amazing and the decor is high end.  You could seriously bring your yoga mat and do yoga in the bathroom and still have room - it was that big.  I liked all the details - high mirrors in the bathrooms that made the ceiling look so tall, linen blend shower curtain, Etro Milan bathroom amenities, high headboard, soft throws along the foot of the bed, etc.

    No free wifi here.  And to print out your boarding pass, you have to log on to their Mac with this app that only lets you check-in for that purpose so you can't check your emails real quick or what not.  If they had free wifi, this place would be perfect!

    05/03/12 | Link | Rating: 4.0
    83. E T.
    This is a nice hotel and well located.  The one star rating is for customer service only - which is horrible (yes, even at the concierge level).  Their motto must be "to each his own."  No one takes ownership when an issue arises.  I have stayed here three times and there is no improvement.  This is the last time.

    02/05/14 | Link | Rating: 1.0
    84. Lobe J.
    Absolutely amazing staff. I wish I could remember everyone's name. But from the manager, to the  people at check in, to the bellman, to the bartender... I couldn't ask for a better experience or group of people.

    09/09/14 | Link | Rating: 5.0
    85. Kar-mun W.
    This boutique style hotel has a great location, just a short half-block off Time Square. Really convenient location.

    The lobby is upscale and trendy looking. Free coffee in the morning, which is a big plus point for me. Bar and restaurant by the side of the lobby; did not try it though. There is supposed to be an smiling Einstein image hiding somewhere in the lobby according to some blogs/tips, but sadly I could not find it.

    The room! One of the best looking rooms in New York, among the number of hotels that I stayed on business trips over the last few months. Really fancy room, with a comfy lounger in front of the bed. Very fine bedsheets and the bed was really comfy. Nice bathroom with fine details. Ergonomic modern-chic chair at the desk. TV with a full cable selection including HBO. Free wifi when you join the hotel chain (Kimpton) membership which is also free. Funky leopard print coat and socks in the closet (didn't try it on though!). Nicely sized room with plenty of room to spare, which is a rare thing in NY hotels.

    The only thing that I found strange was the Grecian head sculpture facing straight at the bed! A little too creepy for me, so I turned the head around!

    On the minus side, not much of a view at my room, looking across the business building across. Not a biggie for me, because the room is fantastic!

    13/06/12 | Link | Rating: 5.0
    86. Ashley K.
    Kimpton tends to be a reliable hotel chain, and The Muse was no exception. It's not an inexpensive hotel, but if you can afford it, it's well worth it. The location is excellent. Tucked onto a side street in the theater district, but only a block away from the heart of Times Square. Also very close to plenty of public transportation, although we didn't even need to use it all weekend as we walked pretty much everywhere we went.

    Check-in was fairly seamless. They had our room ready for us about an hour prior to check in, which was nice, and the staff was very helpful and accommodating. I had noted in my reservation that I was in NYC celebrating my birthday with my mother, and they sent up a bottle of champagne on our first night!

    The Kimpton freebies are great. Got a $15 mini-bar credit for being an In Touch Member. Also got free WiFi. Free wine reception every day 5-6. Coffee in the lobby every morning. And every day, there was a fashion truck parked out front. That was NOT free, but it was really fun getting to shop out of a truck every afternoon when we returned to the hotel.

    We had a great stay at The Muse. Our room was clean and comfortable (nothing matches Kimpton beds!) and the staff was excellent. We will definitely stay here again on our next trip.

    12/09/13 | Link | Rating: 5.0
    87. Christian H.
    I booked the Spa Suite at the Muse Hotel to cap off a celebration of me and my girlfriend's anniversary and as a location to ask her to marry me and the staff delivered in a big way.  Not only was the room absolutely awesome (big comfortable bed, huge bathroom with a luxurious hot tub and big glass-doored shower, leopard-print bathrobes), but they met each of my requests perfectly and it was actually reasonably-priced considering it's in the heart of midtown, just off Times Square.  I requested the Spa Suite with the balcony (there's only one of these in the entire hotel) and I wanted champagne waiting for us when we checked in and they not only gave me both, but they also spread rose petals around the room, which was a nice touch.  It was the perfect location to make a memory that me and my new fiancee will remember forever.  Thank you Kimpton Hotels, we will definitely be coming back.

    23/03/14 | Link | Rating: 5.0
    88. Sarah G.
    I LOVED this hotel!

    When I think about hotels in NYC I usually think about a hotel room that is the size of a shoebox, super expensive and zero extras including with the room price. Not with The Muse! Our room was pretty large for New York standards (with a hallway and a sitting area!!) and was relatively quiet especially with its close proximity to time square.

    Everyone was very friendly and welcoming and if you join their Kimpton rewards program you get free wifi and money to "raid the minibar". Bonus!

    Oh...did I mention they also have a wine reception every night and coffee in the morning? Yeah...they do. Awesome.

    Its close to everything and pretty much in the center of the city. Only negative that I could see is that its basically impossible to catch a cab on the street. Otherwise...pretty close to perfect!

    p.s...don't miss the bathrooms in the lobby.

    17/11/12 | Link | Rating: 4.0
    89. Diane D.
    I travel to NYC with work monthly, and always stay at the Muse Hotel.  Not only are the rooms a decent size,  clean and very comfortable, but the staff is amazing.  They are friendly, sincere and willing to assist in any way they can.  The hotel is also quiet, which is a nice break when you are in the middle of all the excitement and craziness of NYC.  The Nios bar and restaurant at the hotel is fantastic as well.  Good wine selection, excellent small bites and a knowledable and friendly bartender.  I recommend this hotel for business travel or a date night away.  Easy walk to shops on 5th Ave, Times Square and Central Park.  Moderate prices for NYC.  You won't be disappointed if you decide to give the Muse a try.

    17/12/14 | Link | Rating: 5.0
    90. Christine S.
    Love Kimptons and The Muse has an awesome location - near the theatre district but not overtaken by the noise of Times Square. The rooms are New York sized but not too small - nice baths. The front desk staff is great and knowledgeable.

    13/06/14 | Link | Rating: 4.0
    91. Vincent H.
    Thanks for the great visit, my mother and grandma came to visit me in DC and we decided to do a weekend trip to NY.  The hotel was great and really accommodated any and all our needs.  Literally a 1 min walk right off Times Square without all the traffic/people so you can enjoy the outside area. Great location if your looking for something in/near Times Square with easy access to your hotel, valet and check in was a breeze. The look and feel of the hotel was very nice, boutique and stylish without sacrificing the comforting aspects of a place to come relax after the hustle and bustle of NY.  Great place. Will stay again if in the area.

    13/07/14 | Link | Rating: 4.0
    92. Piyush H.
    An overpriced 2-star inn with a great location and pet-friendly policy. Don't be fooled. There is no luxury here at all. Window shutters (and there knobs) were broken, bathroom had ugly grout and broken caulk, red wine served free in happy hour is the worst I ever had and if you turn on the shower. water will drip of of the bottom tap too. Oh, and bikes that they advertise as complimentary have part missing and thus can't be ridden for safety reasons. What a scam! Who gave this hotel 4 stars?

    I will also like to add a few other points :

    1. Guest Service in the second shift (after 5 pm I guess) were helpful,  friendly and nice. The two blonde ladies in the morning did not appear friendly or helpful. Perhaps, they are there for their face value.

    2. The doorman in the second shift (white clean shaven guy) was good and I tipped him well for helping us load/unload our luggage. The ones in the morning (one with the beard , another tall guy) shift were loose-mouth and slackers.

    3. Nicole - I believe - from House Keeping (she looked chinese) did an excellent job.

    27/11/13 | Link | Rating: 2.0
    93. T C.
    Great location. Right by Times Square. We were on the 10th floor and didn't hear noise. Very quiet. Front desk staff was nice especially Esprit. She printed up directions and was very helpful.  When you come in there is a guy outside welcoming you in. I can't remember his name. Something with a W..Wilson??  Sign up for free with Kimpton rewards and you get a $10 bar credit. Free wine hour from 5-6 but we missed it every time. They should put filtered water in the lobby so we can fill up water bottles. They just had a pitcher of water.
    Check out the lobby bathrooms. Very neat! We had to pay for the breaktfast buffet which wasn't good. Just some fruit, cereal, toast, muffins and danishes. Room decor is nice. Our room had small beds so next time I would get the king and not double beds.
    Right next door is an English pub we also ate at. TGI Fridays is across the street but is double the price. Save money and get food from all the food carts in the same block. The subway is a couple blocks away so buy the 7 day pass for $30. They didn't have anything for a couple days. Get the City pass too..don't do the hop on off bus with the subway so close by. We went to Empire State Building and Top of the rock which were a couple blocks away.
    If you have a birthday tell the front desk and they will give you cupcakes. It was my son's bday but they thought it was mine and gave me a card . Instead of my son's name on it, it was my name. Wish they would have looked at the the survey they sent the night before which I wrote all the info on. I also called the week before too and they asked for his name. Still nice they did something though.

    27/07/14 | Link | Rating: 4.0
    94. Benay K.
    LOVE this hotel. Their pet policy is insane..."If you can fit it in the elevator, you can have it in your room"...no sh*#t. That is their motto.  So, if you are traveling with a pet, this is the place to be. In fact, after I checked in with my two large parrots, there were special cookies made for my birds left on the night stand! How crazy is that!

    And the front desk staff are wonderful. And the hotel is lovely. And the rooms are big, and well decorated and CLEAN. Great location...I can go on and on.

    21/02/13 | Link | Rating: 5.0
    95. Missy S.
    Love Times Square and the Broadway theater district. And we love the Kimpton Hotel experience. The Muse gives us the best of both...a respite from the craziest of the street with an upscale urban vibe. We will be back and look forward to staying in one of the balconied rooms. Quiet, great staff, wonderful lounge!

    26/07/14 | Link | Rating: 5.0
    96. Louis C.
    Stayed here before. Great place. Fab room. Can't beat the location. Front desk staff exceptional especially Esprit. She goes way beyond. Only negative was the less than pleasant bar greeter Ryan who was very snappy.

    29/01/15 | Link | Rating: 4.0
    97. Hira B.
    I was pretty disappointed in my stay at this hotel, given the great reviews here on Yelp.  I have stayed at Kimpton hotels in Seattle, Portland, and New York (the Eventi) prior to this stay, so my expectations were pretty high, however...

    Location was fine, right in Times Square if you like that sort of thing.  Check in and customer service at checkin was also fine.  I was "upgraded" for free to a bigger room on a higher floor.  Hallelujah!  I realized that this was no upgrade.  The first night there was intermittent BANGing from the elevator every time it was used.  Roughly every 1-5 minutes at night, every 10 seconds in the early morning.  I called to see if we could move the second night, but there wasn't anything else available.   Go figure.

    The second morning, right before checkout, the shower stopped working.  I mean, it stopped.  In the middle of my shower.  I called down to let them know and they would have sent someone up, but I had to check out anyway.  

    Other mildly annoying things:  the mini bar fridge didn't work.  Yum, warm soda.  There is no fan in the bathroom and it takes a REALLY long time to dehumidify following a shower (when the shower works).  There is NO COFFEE in the room!!  You can ask for them to bring a coffee maker for you (which i did - and incidentally it took 2 hours for it to arrive) and then they bring Maxwell House!!  I was really surprised at that. I mean, I drank it  - it was still coffee - but ew.  We ordered room service, which was shockingly expensive.  With an added for-no-reason fee of $4.00.

    So, it was affordable, but after not sleeping for two nights due to banging elevator noises, no shower, no working fridge, and no decent coffee... it was not even worth it.  I won't be staying here again.  I'll go back to the Eventi, thank you very much.

    23/06/14 | Link | Rating: 2.0
    98. Tom S.
    Overly friendly staff.  Great accommodations.  Nice bar and restaurant with interesting menu and very good food.  In my experience (Boston-NY-San Fran) Kimpton does not disappoint.

    23/02/15 | Link | Rating: 5.0
    99. Markus P.
    Another fabulous Kimpton!!! Great location...despite being off an alley--but Times Square is LITERALLY a block away. You don't have all the noise/lights to contend with and you still get the amazing Kimpton experience!

    We stayed here around Halloween last fall and absolutely loved the ultra-creepy decor they set out in the lobby. They even had a trick-or-treat candy bar for guests to grab from and during their wine hour had a pumpkin carving contest that the entire staff participated in (my favorite was from Housekeeping...it was a zombie bride pumpkin #awesome).

    Our room was eye level with the cathedral windows across the street and being In-Touch members we were upgraded to a very nice suite. The room was amazing...duh...all Kimpton rooms are very nice--even if you don't get a suite.

    I loved being able to access any subway line from the Times Square terminal, and it was also fabulous because they were able to schlep our luggage to our next hotel the next day--which of course was another Kimpton.

    We ended up abusing the wine hour the next day since we happened to be in Times Square around 5pm and the staff was totally fine with it since we had just been there and were currently staying at The Eventi.

    LOVED bouncing around from Kimpton to Kimpton during our four days in NY. I will never stay at any other brand if I can help--now if they can just get a hotel in Hawaii I'd be even happier :)

    18/04/14 | Link | Rating: 4.0
    100. M.E. M.
    I would recommend The Muse to anyone looking to be near all the midtown attractions. It's steps from Rockefeller center and Times Square. Midtown isn't my thing, but that's a whole different review.

    Pros: The Muse is beautifully decorated. They have hot chocolate in the afternoon, which is perfect for when it's snowing in March. They do allow pets for no extra cost, which I'm sure is huge for some people. The rooms are a nice size for New York. The staff was super friendly and helpful.

    Cons: Only one elevator was working when we were there. I wish there were in room coffee pots! I just feel like that is becoming standard..

    Overall, I recommend.

    04/03/14 | Link | Rating: 4.0
    101. Deb G.
    I love the Kimpton chain, and the Muse is no exception! My friend and I planned a girls' weekend here to use up two of our free Kimpton rewards nights, and I'm so glad we did. The Muse is located right at Times Square, which was a good (if loud) location to see the sights. The room was way bigger than we expected for the middle of NYC, with plenty of space between the beds and a huge bathroom. The staff were nice and really responsive. We had a little delay at check-in, but they treated us to a round of drinks at the bar and it was all good (btw - try the King's County!). Loved every minute of it!

    31/03/14 | Link | Rating: 5.0
    102. Melanie D.
    I've stayed at a lot of hotels in NYC, and this one was by far the best. The room was clean and good-sized, the lobby and bar were fun and modern, and the location was absolutely perfect. They even offered free wine at happy hour every evening - which was a much-needed surprise after coming back from a long day of work in the city!

    I have two small complaints about this hotel. 1 is that the bathroom needs a fan. The mirror is right up against the shower (which is fine, except it gets super foggy super quickly!) and there is no way to get rid of the fog other than simply to wait (quite a long time). The other issue I had is the maid service, which tended to not show up until 3 or 4pm each day. This may have been based on where my room was located, but it would be nice if all rooms were done by 3-4pm as that is when people tend to return from being out for the day and get ready for dinner/evening activities.

    Despite my very minor complaints, I'd highly recommend this hotel and will likely be back to stay there again!

    05/11/13 | Link | Rating: 4.0
    103. H P.
    The hotel was very clean and updated. Cool bathrooms in the lobby. Staff was very pleasant and always helpful. Room looked nice but lacked any sort of view. But that was ok, because we don't come to NY to sit in the room.

    Room was very quiet and we slept well. Bathroom was a great size, both of us were able to stand in there and get ready at the same time.  And it was clean, which is super important in my book.

    When we complained about the mini bar being too full and not cold enough, they promptly brought up another refrigerator for us to put our own items in.  Thank you for the fantastic response on that!!

    Love the free wine in the lobby at happy hour!!! Keep that up, what a great little treat!

    My only complaint is the street it was on. Not too nice to walk down. Adjacent businesses were seedy and run down in my opinion. And we had to walk past trash bags being thrown out on to the sidewalk everyday by the other businesses.  But it has a subway stop only a block and a half in either direction which was convenient.

    Overall happy with my stay.

    28/04/14 | Link | Rating: 4.0
    104. Dylan B.
    If you want to stay in the heart of Times Square; this is the place. On 46th and 7th just a half a block from the square. Nice hotel. Staff was super friendly. Nios restaurant was good for room service but just ok for dining in the restaurant.  No coffee in the room which was a bit annoying. The rooms are starting to show there age, but it was comfortable and clean.

    28/12/14 | Link | Rating: 4.0
    105. Janice M.
    Meet up with friends in the city for a get together and wanted a place to stay ,so I didn't have to drive home depending on my drinking condition lol. I chose the Muse out of a dozen other hotels I looked at.  When we arrived the lobby was quite posh elegant colors. The staff was very polite! As soon as we got  to our room I was a tad disappointed looked a lot smaller than what I saw in the pics, but it was still beautiful and cozy. Loved the bust on top of the open bar, they have a wine hour in the lobby which was cool! and they do allow pets. Loved their bed so comfy I slept like a baby. If I'm in the city again I definitely will come back.

    31/08/14 | Link | Rating: 4.0
    106. Leslie T.
    Wow! We stay at Kimpton a LOT and I have to say that this was our favorite one yet!! The decor is a bit more posh at this property than their others.

    To start, we were warmly greeted by Barbara at the front desk and were notified that we had been upgraded to a suite. Our room was very spacious and included a separate living area and bedroom that were all nicely furnished. The bathroom was tiled in a beautiful green marble and accommodated tall people well. The bathroom also had a bidet.

    Our favorite treats and a nice note were waiting for us when we walked in.

    Extremely clean, comfortable and well situated.... I highly recommend this hotel!  You are right next to Times Square, Rockefeller center, and radio city music hall.

    Thanks Kimpton for another great stay!

    25/06/14 | Link | Rating: 5.0
    107. Mrs D.
    This is the place in the theatre district for us.
    Kimpton always does it right. We spent my birthday weekend during one of the coldest days this winter

    The room was spacious, water pressure in the shower was fantastic and the staff is the best in town!  All the standard items you expect from Kimpton.  Great decor, lovely robes and super comfy beds.  Thanks to all for the thoughtful birthday chocolates and bottle of Prosecco.
    Bravo....

    01/02/15 | Link | Rating: 5.0
    108. Steve G.
    Great boutique hotel in the middle of the theater district that knows how to earn your business. The staff, especially Esprit, made this visit to NY easy and enjoyable.  With people like Esprit on staff, your stay goes from great to amazing very quickly. Don't think about it, just book and go.

    06/02/15 | Link | Rating: 5.0
    109. Rick L.
    Once again Kimpton Hotels delivers.  The Muse is one of 4 Kimpton locations in NYC and it doesn't disappoint. I'm not a huge Midtown fan, but this is my favorite Kimpton property in NYC.  The location is great for my business appointments, but if I want to hit a more hipper area for restaurants it's just a short cab ride away.  

    As always the staff are truly amazing. I would expect nothing less from Kimpton Hotels.  Previous Yelpers have mentioned small rooms....I don't see that as a problem we are in NYC.  I would like a bit of an upgrade on The Fitness Center..but other than that zero complaints!

    07/01/14 | Link | Rating: 5.0
    110. Irina K.
    Yet another amazing Kimpton Hotel. They do not disappoint with their elegance and style.
    If you are driving, like I was, getting to the hotel was rather tricky. It is situated in the busiest area of Manhattan, right in the middle of Times Square. Amazing location for any tourist looking to walk out of the door and explore, but rather awful for a person who is staying for one night and driving. Parking was rather expensive, at $55 / night. Valet will probably be your only option.
    The hotel itself was magnificent! Stylish lobby, boutique feel and cool ambiance that comes with almost every Kimpton hotel that I have ever stayed at.
    This was a girl trip and the four of us shared a room with two beds. The room was enormous, by NYC hotels standards anyway. I was pleasantly surprised. The four of us girls were getting ready to go out and never got in each others way. The bathroom was very spacious with a very large counter, also a pleasant surprise which allowed us to spread out.
    The beds were comfy and perfect size for two girls to share. We got in well after 6am and the blackout curtains did the trick of eliminating the light, soundproof windows did the trick of eliminating the noise.
    I can't comment on the value, as the room was booked by another person, but my understanding that this hotel is not cheap. You do get amazing atmosphere and service.

    17/06/14 | Link | Rating: 5.0
    111. Mark X.
    Best lobby bathrooms in the city!

    21/02/15 | Link | Rating: 5.0
    112. Lindy H.
    I stay at Kimpton hotels frequently (company mandate) and find most, if not all, to be quite satisfactory. The Muse is very conveniently located in midtown - service is typical of all Kimptons - attention to detail and great customer service. The rooms here are typical NYC - on the small side, but you really don't get the feeling that you are in a chain hotel. I love the fact that the windows in my room actually open!  The free vino in the afternoon is also a great attraction!!

    06/01/15 | Link | Rating: 5.0
    113. Sarah M.
    Fantastic service, nice big rooms, good ac, quiet, convenient to Times Square and Rockefeller center.  I have been twice and very impressed both times.

    03/05/15 | Link | Rating: 5.0
    114. Paul N.
    Stayed two nights and my room and service by the staff were great. Excellent location near Times Square and shopping. Thanks again Kimpton!

    13/03/15 | Link | Rating: 5.0
    115. Mia K.
    I am only reviewing Muse for the bar. This is a sexy spot, great design but a little stuffy for my taste. Came in on a Wed evening for a drink and it was very light in terms of patrons. This was fine as a friend and I wanted to actually hear each other speak.

    The bartender was cute and friendly. It's a pricey spot so don't expect happy hour specials. There seemed to be a few business meetings going on and folks with white hair having dinner.

    The popcorn here is delicious! It's made with sea salt and truffle oil and melts in your mouth. There are muted tv's hanging in front of the bar if you happen to need to a visual distraction.

    I was mistaken by another patron as someone who works there as I wandered to find the bathroom. I won't judge Muse on that just a typical pompous nyker.

    Overall it will do for grabbing drinks alongside a beautiful atmosphere.

    22/04/14 | Link | Rating: 3.0
    116. Selina B.
    Stayed here one night for a night in the city ... Dinner and a show. Booked double room .. Ended up in rm 301 .. Very nice , clean and staff is super friendly .. Only problem with this room is since we are on the third floor the cigarette smoke from the outside is being sucked into my room thru the vents! Felt like I was in a club ... They offered to move us but it was like 2am and kids were sleeping. Guy who came to fix heat was really nice ...would come again and ask for higher up room ...
    Great wine reception in lobby too !

    11/01/15 | Link | Rating: 4.0
    117. Ama K.
    Valentine's Day getaway trip to NYC and I must say the bf picked the right hotel. Service was great! Very attentive to their guests.
    Best parts- 1. Cocktail hour  2. Great room(nicely and eclectically decorated) 3. The cheetah print bathrobes were EVERYTHING. All in all, I'm glad we switched to this hotel.

    07/03/15 | Link | Rating: 5.0
    118. Shemille B.
    Had a wonderful stay! Celebrated my birthday and the Muse staff helped me feel special during my stay. Upon arrival my room on the top floor had a balloon, card, and bottle of champagne! Would if given it 5 stars except that housekeeping came knocking on the door at 9am when checkout wasn't until noon!

    15/03/15 | Link | Rating: 4.0
    119. Laurie N.
    Stayed here for a couple of nights when we were in town for a show. Excellent choice, if I do say so myself. Our 7th floor King Deluxe room was comfortable, clean, and quiet, the staff were great, and the location was perfect. We also spent a good deal of time in the bar throwing back whiskey and beer, as well as having breakfast on the day we left the city.

    The amazing staff were the cherry on top of the sundae -- from check-in to bellman to bartender to the guy who brought us room service three times in a two-day period (does he ever sleep?), we were blown away by the hard-working folks at the Muse.

    We'll be back!

    02/03/15 | Link | Rating: 5.0
    120. Gigi L.
    I have stayed at Kipton Hotels countless times when I do media hits because it is so central to the major news networks.  This time, I brought my entire team and they all stayed there.  We were on my book tour and had to be all over NYC so we could have stayed anywhere.

    But when I asked if we could switch out one night because we ended up being called to DC for a hit, there was "nothing they could do because of policy."  

    I am outraged.  What does loyalty mean to this company?  It would have cost them nothing to do this for us, but it wasn't policy.  So we literally had to leave our rooms all empty for a night, go to DC, find rooms there, then come back and check out and get another NYC hotel because there was no way I was staying there another night after they demonstrated their complete lack of regard for their loyal customers.

    I never liked that they don't have coffee in the rooms, either.  I do early morning media hits and they don't even offer coffee until 7 (after I am long gone).  I also don't like that there are no good views and you can't see out of the windows (they can't help that, but it is just an observation).

    I am sad to part ways with this hotel after so many great times there, but loyalty should mean something, I think.  If I wanted to be treated like a number, I could stay at the Marriott.  Better views.

    10/09/14 | Link | Rating: 2.0
    121. Melanie P.
    I am from NY and love the city. This hotel is a half block from Times Square and the new giant TV screen etc. (Not my preference in location). That combined with the street being no left from Broadway makes taxis by the hotel very difficult to come by although the bellmen will do the work for you. (Uber drivers took extra time to arrive with the no left turn so I advise to let them know ahead of time about that so they can take a different route)

    My family and I recently stayed here during thanksgiving. The Muse was offering a special for thanksgiving and had cookies, milk and fruit sent to the room when we got there. We had a king suite with separate living room that closed with a sliding door which is where we put the kids. The space was all quite small but it's NYC.

    I loved the happy hour in the lobby daily with wine for the adults and juice for the kids. There is flavored water in the lobby all day like a spa which is a refreshing touch.

    The staff was very responsive when called for assistance to the room for whatever issues. They have a lot extras such as chargers, nail care, hair irons etc at no extra cost that can be brought to your room.

    We also brought our dog. There was no extra charge for the dog which was a big plus.

    10/12/14 | Link | Rating: 4.0
    122. Jim M.
    We spent a week at the Muse with our teenage daughters for Spring Break. All in all, it was a very good experience.

    The rooms were clean and comfortable except that we could not control the temperature and it kept getting too warm in the evenings. This was disappointing, and the only real complaint that I have. I asked for them to turn down the heat 3-4 times over the week, and sometimes it would seem to make a difference, but by the next evening it was warm again.

    The staff were all very helpful, accommodating and friendly. The front desk had very good recommendations for transportation and dining.

    We enjoyed complimentary hot chocolate at 4 and wine at 5 each day, which was generally the time we returned from our daily excursions and rested up before heading back out on the town.

    Which brings me to the final comment on the hotel: it's excellent location. It is right off Times Square and not more than a ten-minute walk to the nearest metro. Very convenient for seeing the heart of NYC and still easy to get in and out.

    15/03/15 | Link | Rating: 4.0
    123. Starla W.
    I enjoyed my stay at the Muse, the room was clean, the staff was professional. My only complaint is that the room had a slight musty odor. Everything else was great.

    05/04/15 | Link | Rating: 4.0
    124. Lee K.
    I stayed in one of their middle-teir rooms, not the most expensive, not the cheapest.  It felt luxurious.  Plenty of space, nicely appointed, clean, and well maintained.  The lights all had dimmers and the windows could all be opened.  What little contact I had with the staff was excellent.

    The hotel is quiet and a great refuge from the insanity of Times Square.  You walk thorough the front doors and --- ahhh.

    My NYC office is on the same block so I stay in the neighborhood a lot - this is my new favorite.  I worked most nights and really appreciated the excellent desk chair and good work-desk with lamp.

    For the folks who wrote about the neighborhood feeling seedy and complained about garbage on the sidewalks: Welcome to New York.  For the first-time visitor those things can be disconcerting, but this is a good neighborhood by NYC standards.  Hey, there's a high-end high-school next door!  (Former High School for the Performing Arts of "Fame" fame.)

    Minor negatives: No refrigerator, just one of those electronic mini-bars where you're automatically charged.

    P.S. Don't miss the lobby restrooms.

    29/06/14 | Link | Rating: 5.0
    125. Pasquale R.
    My wife and I love going to boutique hotels when traveling. We always look for Kimpton Hotels because of their service and prices. Seriously it's like getting a 5 Star hotel at 3 star prices. We really liked, not loved the Muse.  Don't get me wrong, the hotel is great. Staff is outstanding. Their prices are reasonable except for parking which is outrageous but understandable...it's NYC!
    We happened to stay during the coldest weekend of the year. I mean brutally cold. No fault of The Muse, they were a byproduct of cold weather. Lack of hot water and heat was devastating. We slept  with hats and sweaters on. We couldn't shower but that's ok, we stayed one night and headed back home anyway.
    We did notify the staff but what can they do. They can't control the weather.
    There are some advantages of staying here:
    *stones throw from Times Square
    *staff is always outstanding
    *prices are great
    *comfy beds and being a Karma member you get a $15 credit to "raid the bar".
    ***side note, the GM did reach out to me after I filled out the survey. Seriously Kimpton does it right. We will be returning soon...

    01/03/15 | Link | Rating: 4.0
    126. Danielle M.
    I loved everything about the muse. Only spent one night with my fiancé. We stayed in the spa suite. The bathtub was amazing, bed was super comfortable, great selection in the mini bar. They brought us a bottle of wine (nothing fancy) and a tray of assorted fruit (delicious).

    We also parked valet. It was about $50 for the night. Room was perfectly clean, towels were a little rough but not a big deal. Over all I enjoyed my stay and would definitely return. Best hotel I have been to so far.

    09/01/15 | Link | Rating: 5.0
    127. Graham K.
    So far this is my favorite Kimpton Hotel in NYC, I have not stayed at Eventi.

    When I checked in it was wine hour. The desk clerk pointed that out and I gave my standard answer -  "when i can get a scotch there i am IN!" that I give at all Kimpton's and to my utter surprise I was given a coupon for a free cocktail at the in-house bar. That has never happened to me at ANY Kimpton - so I have to give them a shout out for that.

    What I remember mostly about this location is that it is in a great neighborhood with a lot of fun places to eat and drink very conveniently located. I also had a really good experience at the hotel bar/restaurant.  What I will also say - perhaps to their detriment, is that I felt inclined to try other Kimpton properties since staying at The Muse because the room didn't really knock my socks off.  After trips to Park70 and Ink48 I'm thinking maybe I had it right the first time. But I am surprised, because I thought that Kimpton's in NYC would be the best of the best, but they just kind of aren't.

    17/03/15 | Link | Rating: 4.0
    128. Lee N.
    WORST Hotel Stay of my Life!

    I booked a room at the Muse for 4 nights, the first 2 on business by myself, the second 2 with my wife on vacation. It was a complete and utter disaster.

    My room was an upgraded suite and very nice. Large, 2 TVs, whirlpool back (more on that later). My only comment was that for such a big room it had only a few small rooms for storage and there was plenty of room for a bureau. But still, especially for NYC it was quite a room.

    If only looks were everything.

    My first night at the Muse was lovely - quiet, peaceful, comfortable bed. If I'd have only stayed that one night this would be my go-to hotel in Manhattan. My second night I was awakened around 2 am by a repeated noise I couldn't quite identify. Turns out water was running through the ceiling in my bathroom, coming out of a light socket, and splashing all over the floor. It seemed strange because it was spurting out intermittently, not steadily. I quickly called the front desk and said, "you have to send someone up right away - there is water coming out of my ceiling!"

    I waited a number of minutes and no one came. No one called. Nada. So I went down to the front desk and spoke with the manager on duty. Turns out they went to the room above mine to resolve the leak - a sensible approach - but never offered to come to my room to clean the mess. So there I was, around 3 am, on my hands and knees cleaning up someone else's dirty bath water from my floor. When I complained about that later, the manager on duty claimed that I turned down his offer to send someone up to clean, and that I told him, "no, that would wake up my wife." The problem is that (a) they didn't send someone up when I called, (b) he never offered at the front desk, and (c) my wife wasn't even in town yet! That would be a rather absurd thing of me to say.

    I thought that was about as bad as it gets. Turns out I was wrong.

    My wife woke me up Saturday morning with news that she couldn't shower because our room had no water. I called the front desk and they said much of the hotel had no water. I spoke with the general manager, who was not aware that he had hotel guests who couldn't bathe or brush their teeth.

    I think the general manager had enough of my complaining from the water-coming-thru-the-ceiling incident and didn't want a repeat, so he moved us to another hotel. That was good of him, but really not much more than should be expected.

    The next day I called the hotel about something and spoke with the assistant GM. He said the problem happened "because the city turned off our water." I told him that wasn't true and he insisted it was. Finally I revealed that I ran into one of the plumbers working on the problem - he was carrying a 3-foot pipe wrench - and he told me there was a clog in the hotel's pipes and they were having a hard time clearing it. The Assistant GM said, "well...okay...the city was doing work a few blocks away and something broke loose and got stuck in our pipes." I asked him, "why do you shade things like that...something breaking loose and getting stuck in your pipes is NOT the same thing as the city turning off your water."

    The Assistant GM also told me that, later that weekend after we left, one of their elevators broke. Wow.

    This hotel looks lovely, but it seems to me the good stuff is on the surface and that there must be problems with the underlying physical plant.

    In all fairness to them, they didn't charge me the two nights I was there on business (the weekend was on gift certificates). I didn't ask them to comp those two nights; the GM did that of his own accord, which shows he did take the multiple problems seriously. My hat's off to him for that.

    Some Kimptons are awesome. This is not one of them.

    10/04/15 | Link | Rating: 1.0
    129. Hannah H.
    I was unimpressed with this hotel.
    Two stars but the bar in Nios got it to three.

    I stayed at 70 Park Avenue in Murray Hill a few weeks ago and loved it so when I heard back to the City, I decided to stay with Kimpton again. The rate was high but after staying in 70 Park Ave, I thought 'ehh, it's worth paying the extra to have a great stay.'

    The lobby was fabulous. I had to push my way through hordes of tourists to get here so it was a welcome sight to see a classy lobby. The front desk employees were professional and friendly.

    After I got to my floor (5), things went down hill. The set up of the floors is weird. Doors are in clusters and in corners unlike most hotels where doors are opposite each other in hallways. There are signs to navigate you to your room but when you head back towards the elevator, there are no signs so you have to try around all the corners.

    The room was dark and kind of dingy. One light comes on with a switch and the rest are lamps. Totally okay except that it was dark when I checked in and my window overlooked a brick wall that had no light coming through so I'm dropping my bags on the floor to be able to flip on a lamp and find my way around the room.

    The room itself is less than impressive. Nothing that stood out to me. One small window that like I said was facing a brick wall about four feet away so literally no sunlight,coming through.

    The lamps by the bed had no plug in ports for phone chargers. The only lamp with plug ports was the lamp across the room from the bed. Wasn't able to charge my phone or iPad that night while I was sleeping.

    Let's revisit the comment about the hotel room doors being clustered together. The hotel was rather quiet until 6am. My neighbor closed their door and BAM it rattled through my room. I am not a light sleeper in NY. I used to have a street level apartment with my room at the front of the building and I never woke up from street noise. I put in ear plugs and went back to sleep. BAM! Another door in my cluster shuts. Absurd the amount of noise inside the rooms. The air conditioner was louder than I had expected it to be but it still wasn't enough to drown out other people's showers and doors. Never fell back asleep after that. I paid a ton of money for a room at that hotel so it was a major disappointment to not be able to get more than 5.5hrs of sleep.

    Other than that, I didn't dislike the room. The bed was comfy and the mattress + pillows were perfect. The bathroom was larger than any other one in Manhattan. The lobby was very upscale and the elevators were quick.

    I will not stay here again regardless of price. The rates they charge are absurd for older rooms, thinner walls, and no charging ports near the bed. Waste of my time and money. Two stars. Bar was nice and bartender was good which is the third star. Very unimpressed.

    15/05/15 | Link | Rating: 3.0
    130. Daniel M.
    We made a trip to NYC on one of the last nice weather weekends last fall and stayed a The Muse.  

    The Spa Suite is well worth the money.  It's a boutique hotel in NYC, so even this suite was a bit small, but we enjoyed it immensely.  We felt is was cozy while keeping that same luxury feeling.   The tub, which I like to call a human sink was fantastic and a great way to relax after exploring around NYC all day.  We love the his and her leopard print and zebra print robes.  Funky and cool!  This room also had rooftop access and it was nice to enjoy the lights of New York up there while having some wine.  Perfect Autumn Night!

    Barbara L. and Espirit (sp) and the front desk staff went out of their way and were very accomodating to any request.  They even gave us complimentary chardonnay on ice.

    I love all the different themes that Kimpton hotels have.  The Muse is Greek inspired in it's aesthetics and decor.  We are Kimpton fans all the way!

    Note:  Kimpton properties are all pet friendly for those with furry friends they like to travel with.

    05/03/15 | Link | Rating: 5.0