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The Ritz-Carlton New York, Battery Park in New York, NY

The Ritz-Carlton New York, Battery Park in New York, NY

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Company Info:

Rating: 4.14

Address: Two West Street, New York, NY, 10004
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Comments (135):

1. Kate K.
The Ritz Carlton at Battery Park is fabulous.  I think the Battery Park location is one of its best features.  For those wishing to go uptown, the subway is directly across the street and cabs are plentiful in front of the Hotel.  It is a gorgeous, clean, and exclusive respite from the noise and crowds of 57th street and 5th avenue.   It also has two bars -- a beautiful lobby lounge with attentive service and strong cocktails, and then another bar called Rise on the 14th Floor, which has a view of the Hudson River and the Statute of Liberty.  The concierge and housekeeping staff are very polite and extremely attentive.  The Hotel is also relatively new and is well kept.  Bvlgari products are in the bathroom.  I will always stay here when visiting New York.

13/03/07 | Link | Rating: 5.0
2. Frank K.
Rise the bar on the 14th floor of the Ritz has one of the best views in NYC.       The drinks are pricey, but the views make it worth while.   They don't compare to the views in SF, but they're as good as they get for the city.

29/01/06 | Link | Rating: 4.0
3. Jay H.
I've stayed at a number of hotels in New York, and this would have to be the best. The room had a stunning view of the statue of liberty and even came with a telescope to get a closer view. The service was fantastic, with everyone there being extremely friendly and helpful. Not a single bad experience with any staff at the hotel. The bar on the 14th floor was also very nice. The buffet breakfast was OK, but nothing special.

31/12/06 | Link | Rating: 5.0
4. Amanda A.
Let's just say that I could get used to this kind of living.  A special part of my birthday gift (and to my boyfriend's good fortune at a discount through his company's insurance program) I stayed here on my first visit to the Big Apple. From the moment we got out of the cab we had first class treatment.  Our room was a luxurious 850 sq. foot apartment complete with a guest bathroom off of the foyer, a sitting room, master bedroom and bath, and walk in closet - not to mention silk pajama sets, heavy weight terry cloth robes, and bulgari products in every corner.  Each evening when we entered our room after our long day trekking the streets of NYC, the lights were dimmed, our bed turned down, ice bucket filled, and soft music playing on our Bose alarm clock.  We had breakfast delivered to our room, which was wheeled in on a table and set up with chairs next to our window with a city view.  One night when we returned, I was craving just a simple bubble bath, and when the concierge did not have any available, he sent up a Bath Butler to draw me a candlelit bath of foaming salts and accompanied it with a bottle of wine.  The service was impeccable and the accommodations easy to rave about.  It's enough to say that for my first visit to this city - the hotel was indeed the highlight of the trip!

09/04/07 | Link | Rating: 5.0
5. Andi L.
Fabulous! Seriously, they took great care of us. Granted, we were only there one night on a layover. I called from JFK's customs to ask if they could upgrade our room to a Harbor View room and arrange a Romantic Bath...all in one hour. The romantic bath usually takes a day or so to prepare as there are flowers to be ordered, etc. I was in a huge hurry because my husband was collecting the luggage and thought I was calling the car service (MD Limos in case you were curious. They kick a$$) to confirm.
Mike at the front desk coordinated with various people (whose names I do not remember! I'm sorry!!) to get this all taken care of while I was, well, to put it mildly hastily asking them what I wanted and just to "take care of it". I just wanted some sort of bath that entailed bubbles and a split of champagne. This is not my normal state of affairs as I used to work in the service industry, so I honestly did not expect much when we got to the hotel.
Instead, we were offered champagne at the door, told our room would be ready momentarily (they were finishing putting the bath together). Not two minutes later, we were whisked to our upgraded room with a lovely view of Lady Liberty (my husband as much as he's travelled has never seen the Statue of Liberty -- go figure) and a gorgeous bath complete with rose petals, bubbles, delicious chocolates, and a split of champagne.

I almost shed a tear when I saw how much they had done on the short ride from JFK to the hotel (in no traffic).

I can't wait for another excuse to stay there. They were tremendous in meeting my needs.

Apart from their fabulous service, the shrimp sandwich was delicous, too. The decor was tasteful, elegant and very comfortable. I only wish we didn't have a one night layover, but rather a one week layover. Another time I suppose.... :)

12/01/08 | Link | Rating: 5.0
6. Lynda C.
Went to a wedding here at The Rise and the view is just amazing.  Their terrace is nice too... you have a feel of a garden with the view of the Statue of Liberty.  Service at the hotel is also great.  I've stayed here a couple of times and I think it is a nice getaway from the "city" feeling.  On nice days you can walk around Battery Park and feel like you are away from home.

01/07/09 | Link | Rating: 5.0
7. A M.
We regularly stay at Ritz Battery Park, specifically BECAUSE it's away from all that Midtown mess,noise & craziness! We love the quieter, saner, more civilized downtown Manhattan & access to it's many charms & conveniences. When we want Midtown or above services, we have those too, on our terms, because we use a private car service & driver. We don't want to bother looking for cabs because one of us is physically challenged. But the excellent & thoroughly charming Doormen are professional & cheerfully will get a cab for you! The rooms are excellent & the best maintained of any Ritz we've stayed in & we've stayed in quite a few! If I have one complaint, it's the nasty attitude of the daytime dining room hostess,(Ms.Goldmaid?) who acts like she's angry she has to work because "Mr.Gorgeous Wall Sreet Moneybags" has YET to show up, & sweep her away to a life of endless luxury.When we asked her WHERE we might BUY a little creamer pitcher,  like the one at our table, she actually had the NERVE! to say:"you aren't thinking of STEALING it, are you?" What a complete moron!!!!!!
Other than that one, the staff here is most genuinely  accommodating professional,congenial, charming & competent!
The chefs here are VERY professional & the food is right up there with the finest Manhattan has to offer!!! The highly regarded restaurant regularly gets customers that could eat anywhere they please, & they ARE pleased to be dining right HERE,because it's,YES...
T-H-A-T G-O-O-D !!!!!!

23/02/10 | Link | Rating: 5.0
8. Nadia F.
Some may say that the location is less than ideal - I say that's the best part!!  I live in the city and I feel that this spot has an understated charm.  It is peaceful and commotion-free.  Most tourists tend to stay in the midtown area, so here you can relax, enjoy the water view, enjoy the amazing service and wander through Battery Park.  Not to mention it lives up to the standards of a world-class hotel.  I guess its no wonder I chose this venue for my fall wedding - I have no doubt that it will be an elegant affair with great food and ritz-quality service.

15/02/09 | Link | Rating: 5.0
9. Mike P.
Attended a wedding reception here last month. The reception and food were perfectly orchestrated and prepared. Most impressive cocktail hour and entrees I've ever encountered in my 20+ years of begrudgingly going to weddings. Beautiful view from the 14th floor lounge, but I didn't feel like paying $40 for a glass of wine. Not much to do in this part of town, unless you're there for a work or family-related thing, I'd save a few bucks and get a room a bit further uptown.

20/11/08 | Link | Rating: 3.0
10. Jane T.
Stayed at the RC Battery Park last weekend for one night.  It was just as i had expected(which is good!).  I checked in at 11am, and they had a room ready for me....what a relief!  Front desk was VERY nice and they were super helpful.  Ditto for the door men.....very nice and helpful with directions.  My room was standard......definitely nothing special(compared to other RC's).  Room was on the smallish side(expected for nyc), but well appointed.  Nice big bathtub, impeccably clean room.  I would highly recommend paying the xtra cash, and booking a statue of liberty room. Our view was AMAZING!  It was the best part!  I only gave 4 stars because the room was pretty non descript.  But again, the view made up for any shortcomings.  Also recommend if you are looking for a "quiet" area of the city.  It was a short walk to the subway, but well worth the hassle....

14/11/10 | Link | Rating: 4.0
11. Jeff C.
Was here for a company meeting from 6-8pm yesterday. We reserved the Skyline Vista room on the 2FL. They passed out whores devours (risotto balls, tuna maki - super cold hard rice ack! (MINUS ONE STAR), lamb chops, quesadillas, goat cheese balls, etc), laid out a bread basket, and Ritz (yes, their own) bottled water. It was open bar. The food was OK. The decor is a bit outdated now albeit the great view. The service was attentive and friendly though. The closest station is the 4,5 @ Bowling Green.

12/08/08 | Link | Rating: 4.0
12. shelly p.
The 14th floor bar at the top of the Ritz Carlton, Battery Park is romantic and fun and a classic New York experience not to be missed.

The view is just amazing. Between ground zero and the statue of Liberty, if this doesn't create a stir then you have no pulse. All gravity aside, it is a sexy experience.

I seem to be drinking alot of champagne, however, I did sample a friends dirty martini and it was filthy good!

This is my idea of bar hopping.

21/09/07 | Link | Rating: 4.0
13. Iain B.
We started a weekend In New York here at their rooftop bar on the 14th floor. The view overlooking the river was gorgeous. especially as we hit the deck just before sunset. The drinks are typical NYC prices. $18 for a cocktail, $15 for a glass of wine, but it's worth it just for the view.

21/09/08 | Link | Rating: 4.0
14. Shannon D.
gorgeous views, great area, well trained staff, clean and fresh room

04/07/12 | Link | Rating: 5.0
15. vince g.
FOOOD REVIEW not HOTEL...but the hotel and bar are great, too.

I eat Breakfast here once in a while and it is out of control, especially when I lived down in Battery Park. The eggs, orange juice, the EVERYTHING is amazing. Real real real chill vibe. You can either sit in the comfy dining area and read the Times with a glass of fresh squeezed OJ and hella good coffee or do the buffet thing which is really high end. The Chef's cooking you whatever you want, completed with savory deserts. Peep this!

14/05/07 | Link | Rating: 5.0
16. spiff e.
Not much to complain about except maybe that they couldn't let me check in early unless I chose to upgrade.  But then again, it was 7AM and check-in is 3PM.  Anyway, since they didn't have my room ready, they let me use the spa locker room to shower and stuff.  And that's pretty much all I would have done in my own room anyway, so that worked out.

New York Times each morning, bed turndown service with chocolates each evening.  Pretty standard stuff.  The bed was awesome though.  Sunk right into it.  Was comfortable enough that I got a decent 1 hour nap between a late night and an early morning flight.  Can't think of any other great highlights since I literally did not spend any time in my room except for sleeping.

Complaints: The doormen didn't always hold the door open for me.  They'd say "good morning" or "good evening" and smile, but wouldn't necessarily open the door.  Minus points.  The hotel is far away from everything else other than Wall Street, but it is fairly close to the subway.  Minus half a point.  One of the towels ripped while I was using it in a completely normal fashion.  Another point deduction.  And lastly, it was a little difficult getting a cab back to the hotel.  Seemed like all but one of the drivers knew about the hotel and didn't have to ask me for directions.  How can a Ritz be so low profile?

08/09/06 | Link | Rating: 4.0
17. Tamara N.
The best thing about this hotel is the view.  Our room faced the Statue of Liberty and there were NO buildings between our room and the statue!  That's amazing!  There was a telescope in the room, but it was of surprisingly poor quality.  The room was big by New York City standards, but not as spacious as most Ritz-Carltons.  The restaurant  was good, but not especially memorable.  The weak point of this hotel is the personnel.  Some were the high caliber you encounter at other Ritz properties, but many were not.  Prepare yourself for sticker shock--our room was $755 a night and it was not a suite.

21/10/08 | Link | Rating: 4.0
18. Blake W.
So this place was amazing... everything Amanda said was true.  I was really impressed with the fresh ice in the room when we arrived.  The room was massive, everyone on the staff was extremely friendly.  The bed was rediculously comfortable.  I loved that it was in a quiter part of town (atleast this weekend).  They had an amzaing chocolate easter display and apparently a great brunch becuase it was booked solid.  

They do get bad marks for internet service though.  After paying the price for one of these rooms they want another $13.95 a day to access the internet.  I hate to see that when your basic courtyard marriott gives it away for free.

10/04/07 | Link | Rating: 5.0
19. Mark Anthony B.
Maybe because I sat ten feet away from Elie Wiesel as he spoke during a women's benefit social celebration when I went here that I'm giving the Ritz-Carlton 5 stars. Maybe I was drunk about halfway through the night, but the venue for such events is perfect. Intimate and grand both gave this place a sense of transcendence as I found myself being lifted up by the greatness of a man speaking at the podium while my wine kept me up there.

15/03/09 | Link | Rating: 5.0
20. Vic C.
My family stayed here (free, due to a meeting)
... and being my freeloader self, I decided to hop on board.
Hey, my cheap Asian butt is not one to pass up a free weekend at the Ritz.

Even better? The family left Saturday, allowing me to indulge in the room all by my self for the remainder of the weekend.
Because I was not going to let that $550/night room go to waste.
Think of the starving children in Africa!

Honestly, I wasn't wowed.
It's a hotel room.
We checked in early but couldn't get a harbor view. Our relatives checked in at 11:30 at night the same day and got a spectacular view of the Statue of Liberty.
Their beds were nice, but honestly, it felt just as comfortable as DoubleTree's.
There are too many people trying to cater to your every move.
... I laughed at the woman in the fitness center in the 4 inch heels wiping down the treadmills. Oh, and the woman who walked over to open the door to the gym for me. Yeah, because that was necessary.  
... And the cardio machines were old.

And the restaurant food was mediocre.

Really, you pay for the name.
But really... I confirmed my thoughts. People with too much money tend to be really rude.

31/03/08 | Link | Rating: 3.0
21. Melanie L.
Wonderful view. Great service.

28/08/10 | Link | Rating: 5.0
22. Debbie W.
Our stay was lovely:))

08/12/10 | Link | Rating: 5.0
23. Monis R.

The nicest toilet in the financial district.  If you can hold it after seeing the statue of liberty, this is the place to take a load off and have a nice rest-bit.  Sturdy John, dark mahogany doors and dividers from floor to ceiling, and plush Egyptian cotton towels.  This bathroom has the best insulation by far.  You don't have to worry about outside conversation.  It's just you and Mother Nature working together and taking its course in the daily cycle of excretion.  


I don't know if it's nerves or it's because I'm a high maintenance when it comes to toilets, but I prefer to do my thinking in a first class establishment than a cesspool.  Sometimes, you don't have a choice and when "you got to go, you got to go", but when you do have a choice, I highly recommend doing your business in the nicer establishments.  I have not personally stayed at these fine hotels, but when I had to use the bathroom I walked in pretending that I owned the place and fully observing, experiencing, and appreciating their fine clean-up amenities.
In many NYC hotels, the bathroom may not be on the ground floor or nearby the front desk either.  Go to the second floor, climb the staircase, head towards the hotel restaurant or café.  If you still can't find the bathroom, head to wear the conference and banquet rooms are as well where the pool and gym areas are.  There's bound to be bathrooms there.

27/09/09 | Link | Rating: 5.0
24. Joshua R.
I've worked in quite a few NYC hotels and this was probably my favorite from a guest standpoint.  It's out of the way so it's quiet, but it's still very convenient to the subway lines and anything in lower Manhattan.  The staff is respectful and polite, even to someone like me who clearly isn't as well-to-do as their regular clientele.  The rooms are nicely appointed, roomy, and have a nice view of of the bay and the Statue of Liberty.  Considering all this, the nightly rates are very reasonable and competitive with other hotels in Manhattan.

08/01/10 | Link | Rating: 4.0
25. Jessica H.
This is my favorite hotel in the city. The rooms are beautiful, with gorgeous views of the water. The staff is super nice. They made a special room service meal for my pugs. They are probably the most pet friendly hotel I have ever found. I live right in the neighborhood and eat at the restaurant all the time, the food is great and they are open late. I wish I could move in!

30/05/12 | Link | Rating: 5.0
26. Joseph C.
My tenth or eleventh time staying at this hotel.  It is my first choice every time I go into the city.  It would be hard to find a better level of non-pretentious service then what you get at this hotel.  Couple that with the the rooms that are beautiful and spacious...you can not ask for more.  But that's the thing...there is more.  For instance, while checking in last Saturday for the night, the attendant at check-in asked about our plans for the day.  I told her we were going to do the tourist thing for the day and that we had tickets for 'the book of mormon' for the evening.  She got excited telling me she had just seen the show two weeks before and that I was going to love it.  Well she was correct, my two guest and I laughed for three hours straight during the show. By far the funniest thing I have ever seen on Broadway.  We went out for some NYC nightlife but kept talking about the show.  On the subway back to the hotel we were trying to remember the songs.  We made it back at about 2:30.  We open the door to our room...the bit of a mess we had made from earlier was cleaned up, the beds were turned down but best of all and to our amazement was a greeting card and the soundtrack to "the Book of Mormon" as a thank you for the Ladies and Gentlemen of the Ritz-Carlton, Battery Park.  Wow! We could not get it open fast enough.  We popped it in the Bose Wave radio (sounded amazing).  We ordered a very late dinner and more wine from room service  (the best chicken sandwich I ever had @ 3:00 am) and listened to our new CD as we relived the show and laughed all over again.  It is those special touches that sets the Ritz-Carlton apart.

I know the location it not great especially if you are just going in for a show.  The hotel is way downtown.  I go into the city fairly often and know my way around the subway and there are two uptown train stations within walking distance.  The Central Park location is ideal if you want to be closer to midtown and the park, but you pay a lot more.  I have stayed there twice but did not get the same feeling of personal attention.  But as far as the location goes for me, I like to explore other parts of the city so I will be riding the subway regardless.

26/04/12 | Link | Rating: 5.0
27. Cameron T.
I'm a Four Seasons girl.

No, I'm not pretentious, or spoiled! Ok, sometimes I am spoiled. However, I've stayed in almost every type of hotel....Sleep Inn, Hampton Inns, Hyatt, W, Four Seasons, Ritz, Westin....close to everything.

I was never impressed with Ritz Carltons. I always felt like they missed the mark on things that the Four Seasons managed to pull off so effortlessly. So needless to say, I wasn't expecting much at this RC hotel. I was pleasantly surprised.

Since the UN is in session this week, security at the hotel was crazy. There were a zillion cops, & other government agencies posted in and around the hotel. They had a security tent with a xray machine set up on the street. So my experience was probably not your norm.

The Good
Great location if you want some peace & quiet away from the tourists.
The best thing about this hotel is the bed. I could have slept for a whole week. A mountain of pillows and down comforter goodness! Harbor view rooms had a beautiful view of the water, Ms. Liberty & Ellis Island. The marble bathrooms were tastefully decorated & had Bulgari bath products. Most of the staff were very nice.

The Bad
Towels were super rough. The bathtub is way too narrow! I'm not a big girl and I can't imagine anyone who is a little wider being able to fit. Bulgari is nice but the bath products stunk BAD! Holy CHEAP Street Walker!!! Also, room service was a rip off.

More Good
My husband had called a few days in advance to arrange for a few special items for our anniversary. They executed everything perfectly. Beautiful floral arrangement in the room, chocolate covered strawberries (the best I've ever had) and a trail of rose petals from the door to the bed. They did a great job.

More Bad
I spoke to a front desk manager about having a picnic lunch packed for us . He was super nice & assured me he would take care of everything. I was very specific. 1 sandwich & 1 salad of any kind, 2 bottled waters, cheese & fruit. We had to leave the hotel at 5pm for a sailboat cruise, so he told me it would be ready at 4:30. I called down at 4:35 and the front desk had no idea what I was talking about. After speaking with 3 people, a giant bag was delivered to our room at 4:58. Talk about cutting it close! We got 2 sandwiches, no salad, no cheese, juice & like 4 bags of chips. We didn't bother complaining since we were running late. Oh, and don't EVER order their continental breakfast. 2 coffees, 2 OJ, and 6 pieces of plain old toast is $76!!!!! no pastries just bread! We got it for free but were still irritated that they had the balls to charge that much for 2 drinks & bread.

Also, when you pay $400+ for a room per night, they should give you free internet. I mean charging $76 for toast should cover the internet costs, don't you think?

24/09/07 | Link | Rating: 4.0
28. David M.
Team Spider Monkey was VERY well taken care of at the Ritz at Battery Park. We were upgraded to a beautiful suite, gratis, and they comped our mini bar trashings, which took place nightly. AND they never mocked us as we rolled up at 8:00 AM every morning, stumbling out of cabs/limos/jitneys/rickshaws/paddywagons etc. We will be back, be forewarned!

Oh, the bar on the 14th floor is gorgeous as well.


23/10/07 | Link | Rating: 5.0
29. Larry R.
I stayed at the ritz for one night with my wife.  The room was very comfortable, people were very nice, room service was great and super helpful, but I was surprised at one thing.  When I walked up to the front door with my bags, there was no doorman.  I was holding a bag for me and one for my wife and was very surprised by this.  There was a great guy at the taxi stand, helpful crew behind the front desk, but nobody even lent a hand with the front door.  This was my first time staying here and I thought that was very odd for a hotel noted for its service that I had to struggle to open the front door to the hotel.

18/03/12 | Link | Rating: 3.0
30. S. M. S.
Nice hotel--at the end of the earth.  Great if you have business downtown, but it's still at an odd location to cover Wall Street area for meetings.  Restaurant is uninviting, food is just average.  Not even in the same league as the Ritz on Central Park.

08/03/11 | Link | Rating: 3.0
31. Jeff P.
My sister and I put our parents up for the night here as part of the celebration of their birthdays.  They got a Harborview Room which comes equipped with a telescope for checking out Lady Liberty, Ellis Island, the Verazzano and that place known as Jersey.  The room was beautiful and the bathroom was immense and loved every minute of it.  

PS.  If you have a Platinum AMEX book your stay through them for extra perks.

12/09/09 | Link | Rating: 5.0
32. Duponter F.
I loved our room. It was amazing.  I think there have been enough reviews written about them and the pictures are all up online.

My only gripe was that after using the Club Lounges at the Ritz in Palm Beach and the Ritz in Key Biscayne, I'd say this location's food is quite *blah*. From my previous experience I was expecting it to be pretty amazing especially since it was New York, but honestly, besides the breakfast, the rest of the food serving were a real let-down.

04/11/09 | Link | Rating: 4.0
33. Katie C.
The Ritz Carlton stands up to its name here at the Battery Park location. Certain rooms have a wonderful view of the Statue of Liberty and the staff will bend over backwards to ensure you have a pleasant stay. The rooms are immaculate and the suites are to die for- from the master bathroom down to the pillows! If you have one night to stay in NYC, splurge and stay here!!

16/08/11 | Link | Rating: 5.0
34. Dara A.
I've stayed at this hotel two or three times and I highly recommend it. The rooms are spacious. The bathrooms are excellent and have deep bathtubs. The bath products are top notch. The service is also wonderful. The last time I stayed, I had the flu, and having such excellent accommodations made me feel better. The staff kept bringing pots of hot water to my room at no charge, so I could make tea. The restaurant was nice, but not excellent. I found the steaks to be undercooked and the tuna too spicy. However, overall, this was one of the best hotel stays I've ever had.

18/02/11 | Link | Rating: 5.0
35. Dee P.
This is my home away from home when doing business in NYC. Staying on the club level is worth the price. I can enjoy light meals there in between meetings and the personalized attention is unsurpassed. Yolanda during the day and Max in the evenings are expert servers in the club and Carlos is a dream concierge. The rooms are well appointed and much larger than most NYC hotel rooms. Always request the statue view, complete with your own telescope!

03/08/11 | Link | Rating: 5.0
36. Ava C.
The room and amenities were great, but the service was really lacking.  

A few examples:
- We took a red-eye and arrived to JFK at ~5am.  We called the hotel to ask for directions via subway (we had time to kill obviously).  The woman we spoke to said "That would take 2-3 hours!  Take a cab!"  After we said again that we wanted to take the subway, she said "Take a cab and get off at XX street!"  Well, it ended up taking us just an hour and if we ask for directions for the subway that's what we should get - right?

- When we arrived at the hotel, of course our room was not ready for check-in since it was early.  We wandered around a bit and wound up just sitting on a couch on the 2nd floor, waiting for our room.  A woman came by to ask if we were waiting for someone.  I can understand that since she has the security of the hotel in her interest - but after we said we were guests and gave her our name, she said she would go and check on our room for us.  Then she never came back.  She probably realized we were legit... but didn't bother to provide the status of our room.  

- The next day we went to the concierge and asked for a bus map.  The gentleman was extremely curt and said "There is only one bus on this block."  Well, that is true - but he failed to mention that if we walk one block over there is quite a selection of bus routes.  The bus map was 5 years old.  

We paid the same rates as everyone else for our room for 2 evenings over Labor Day weekend, but perhaps b/c we look young or weren't dressed to the nines the hotel felt they could treat us differently from other guests.  Maybe it's that people who stay at the Ritz don't typically ask for subway or bus information?

When we asked for late checkout, the woman was actually courteous and helpful about it - and we were totally shocked.  Isn't that how we should have been treated from the beginning?

Probably wouldn't return.

08/09/11 | Link | Rating: 3.0
37. W V.
Very nice ritz experience with nice gym. Fewer amenities then other RC's but more of city hotel anyway. Cell service poor in rooms.

25/12/11 | Link | Rating: 4.0
38. Vikas T.
The Ritz Carlton in Battery Park is my preferred hotel when I come to NY on business.  I have stayed there several times over the last couple of years and have never been disappointed with the hotel or service.

The rooms are large by any standard and absolutely huge by typical New York room standards.  The rooms come with a king size bed and a nice desk for working.  If you have a view of the river, then you will likely be able to see the Statue of Liberty (many rooms have telescopes so one can get a better view of the statue).  The room decor is contemporary and many of the finishes and materials are luxurious.  

The Ritz is in lower Manhattan, near Wall Street.  The location is kind of suburban - without the hustle and bustle that one sees in Midtown.  As a result, the rooms are typically quiet and are absent of street noise.  The hotel is very convenient if one is working near Wall Street or the World Financial Center.  If one has business in Midtown, then one is probably better off in other parts of the city to minimize commute.

The hotel restaurant is pretty good, but expensive (it is a Ritz after all).  The hotel gym is on the top floor and has some treadmills and elliptical machines with city views.  There are some weight machines and free weights for use.

21/08/10 | Link | Rating: 4.0
39. Mister Chris C.
If there were a 3.5 star option I would have gone with that.

The Ritz is always a top of the line option for lodging wherever you go. Nothing different here but I was surprised that there was no doorman whenever we went in or out. I have no problem opening the door myself but it would have been nice considering we were carrying a few bags. If I'm paying this much for a room someone should hold the door for us. The staff was very nice and accommodating. The telescope at the window overlooking the statue of liberty was a nice touch. I did notice that the window curtain was stained and the pillow cases were ripped which was surprising. The bed was reasonably comfortable but felt like it was ready for a replacement. I'll probably stay somewhere else next time.

Lost 1.5 stars for the details.

16/02/12 | Link | Rating: 3.0
40. Joe K.
We had a 5 day/4 night stay at this Ritz property. The staff was superb front desk personnel, the cocktail lounge staff, the door men and car porters were super friendly to me and my dog. We had club floor privileges and thoroughly enjoyed the food, drink, fruit, breakfasts and desserts provided. All of it was quality and beautifully displayed. The staff in the club lounge is simply the best. They made the atmosphere conducive to meet others and have good conversations and mingle. It was our favorite place to be.

The gym looked very nice but we didn't use it, instead we walked the city as the hotel is close to so many restaurants, parks, and site-seeing.

The 2 West restaurant is over-priced with unimaginative dishes. They sound good in description but are quite simple, flavorless and disappointing once they arrive at the table.

Our hotel room was a decent size for two people and a dog. Our dog was so well received and taken care of, which made our stay that much more relaxing. It was a pleasure to enjoy our vacation with our dog and not leave her behind. The best thing is it didn't cost extra to have her with us. Pets are welcome and there was no extra fee. The bathrooms are a very nice size with a huge comfy tub. My only complaint is that the separate shower stall is quite small. Comfortable for only one, and you'd better not be a big person either in height or girth. Oh and they could stand to add a lot more padding under the carpet; the floors are very hard.

There are lots of nice extras at the hotel--turn down service incl. chocolate, the club room, the state of the art gym, the M&M stand in the lobby in the evenings, the coffee, tea, and/or cider service with snacks daily near the elevators and so much more. The hotel may be pricey but you get a lot.

The downside is parking. It's $50 and you have to pay each time you come and go. So we didn't take the car out often. We walked to places or took a cab to other areas of town, which was still cheaper than re-paying the parking

29/07/10 | Link | Rating: 5.0
41. Anthony B.
During check in the staff was friendly and helpful. We upgraded our room to have a view of the statue of liberty, and out room came with a telescope for viewing it (which is a nice added bonus). The room was clean and the bed was comfortable. We did use many other facilities in the the hotel, but when you go Ritz you expect everything to be great. Some of the room is out of date, compared to other Ritz hotels I have been to. Other than that it was comfortable and without incident.

12/08/12 | Link | Rating: 4.0
42. Andy S.
Overall a very good hotel in an interesting part of NYC- walking distance to Wall St, 911 memorial, and much more.  It just barely deserves a 4 star rating overall- the restaurant drags down my overall opinion, but I won't punish the overall experience for the crappy food.  But on the grand scale of Ritz Carlton hotels which I have stayed at (5 or 6 different properties in the US and Japan), this is very mediocre however, call it a 'Ritz Lite', if you will- and maybe should be a 3 on the Ritz scale.  The service was great top to bottom, and the facilities are nice but not amazing.  The view of the Statue of Liberty is pretty cool, and our room had a telescope in it for viewing, which was a nice touch.  Food was actually quite disappointing for a Ritz Carlton- we had a dicey dessert in the restaurant and one in-room dinner and the pizza was terrible.  The Central Park location blows this place away, but also costs nearly double, so pick your poison.  In summary, we enjoyed our stay, and would return, but we would avoid the restaurant and stick to breakfasts only at the hotel.

31/12/11 | Link | Rating: 4.0
43. Steph P.
Number one on my sister's friend's bucket list is Fashion Week in NYC. They finally had the opportunity to go and the second day there my sister's friend fell sick. In the morning when our room service arrived the woman delivering it noticed how sick our friend was and offered not only to bring tea, but to send someone across the street for medicine if needed. This sums up our stay. Service, service, service.

I had to dock the star because of the terrible plumbing, a story I will not go into. You can fix a problem, but some problems just shouldn't happen, let alone twice.

13/02/11 | Link | Rating: 4.0
44. Sheldor C.
hands down the best hotel in NYC.

stayed on the 12th floor with club access and the room had really good views of statue of liberty.room service was excellent and the staff were really polite.

my only complaint would be the room wasnt ready till 4:30pm and we ended up waiting in the club lounge.

30/06/13 | Link | Rating: 5.0
45. Clarence A.
one word to describe this place "EXCELLENCE" when visiting NY for 5 days 3 nights were spent here, so far this is my measuring stick for all hotels, when I went all the staff referred to me and my then girlfriend now wife as Mr A******* and my wife as Mrs A******* which was a nice touch checking in was a breeze even though we did not want the bus boy to take up our bags they proceeded to take it up for us

all the staff from the maids, butlers, waiters, concierge, even the attendants that got us taxi's referred to us mr and mrs *******

in the morning after goin out for some breakfast no more then an hour we came back to change our room was already cleaned, and turned out for more of a day setting we left again coming back to drop off some of the souveiners again everything was cleaned and put to more of a midday setting, finally went out for more shopping with the wife and dinner came back the setting of the room was more of the go to sleep setting haha everything prepped even the bathrobes were out with slippers

got to say place was killing us with there service definitely a spot I would visit again

ok here are the only things I did not like, it was very far from everything closest was the meat district as I was told by the staff and the price but the price can be waved simply because of there customer service which literally they make you feel like a king or queen

service ***** EXCELLENCE in every way
ambiance ***** super modern, excellent views, super clean, super neat
price $$$ ballin prices

can't stress the service is EXCELLENT here definitely would go back

30/01/10 | Link | Rating: 5.0
46. Dayna A.
It is certainly Ritz but also distinctively New York.  Classic over-the-top, client centered service and comfortable room with an amazing spa bathroom filled with Bulgari sundries.  I sent a dress over a day before my arrival that they graciously and courteously put in stow and provided a steamer for when the need arose.  We had breakfast in the room overlooking the statue.  

Every hotel should be like this.

09/05/11 | Link | Rating: 5.0
47. Charles G.
This is the worst Ritz Carlton in the chain! The management is ineffective and the service is awful. Avoid it! The $845.00 per night suite had more stains than we could count on the walls, furniture and drapes.

13/05/12 | Link | Rating: 1.0
48. Kai-Michelle C.
Gorgeous view of Statue of Liberty. Loved the telescope in my room. Bar was pretty good but kinda needed the bar tenders to be a little more lively and knowledgable. Loved my complimentary umbrella.

13/06/12 | Link | Rating: 4.0
49. Raza E.
AMAZING VIEWS!!! Excellent Service! Concierge was extremely helpful! The largest hotel rooms in NYC! Comfortable ambiance. Lobby Restaurant was comfortable and clean, Bartender was knowledgeable about the food and helped us get the must haves on the menu! The staff on Club Lounge could not be anymore generous and accommodating!
Absolutely amazing!

16/10/11 | Link | Rating: 5.0
50. Shelly A.
Fabulous stay at the Ritz Carlton a couple of nights ago! The service is easily the thing that stands out in my mind. Everyone from the receptionist, the waiters, to the bartenders were friendly and accommodating in every possible way. The room was comfy and big, with a beautiful view of the statue.

I would've given this 5 stars, but I had to knock one off. At the end of the day, this is the Ritz we're talking about, and honestly, I expect things to be amazing. While everything was great, there was really nothing tremendously unique or spectacular about the visit. I didn't see anything that I had never seen before - it was basically a really great version of a normal hotel.

07/02/11 | Link | Rating: 4.0
51. Nicki R.
We won't stay anywhere else. Period.  It was that good.

OK I really wanted to stop there, but I will elaborate a little more.

The Ritz has the best service around.  I love the view of the water & lady liberty.  After years of staying in midtown, it was really nice being away from it all .  I liked that it was closer to Soho/Little Italy/Chinatown for shopping and restaurants. The Rise Bar is on the roof overlooking the water and the Statue of Liberty with the most beautiful sunsets.  The food and drinks are great up there too.   It was just a short walk to Wall Street and the South Street Seaport.  We actually got our room at a very reasonable price too compared to other hotels in the same category.

Like I said, it doesn't get much better than this & we won't stay anywhere else!  Love it!

05/03/09 | Link | Rating: 5.0
52. Dusty W.
This hotel is absolutely beautiful. The staff is so friendly and accommodating. But our best experience here was having the pleasure to meet Kevin, their bartender. I have never been provided with such amazing customer service.  He is a pleasure to speak with and he makes a mean mojito! If you ever get the chance to stay here stop by and tell him hello from the wade-byrd's!

12/09/12 | Link | Rating: 5.0
53. Liz M.
It's Ritz-Carlton, so I don't think it needs my good review, but here it is.. My husband and I booked our wedding night there. It was probably the best hotel we could have chosen in downtown. Great view of the river. It's a beautiful, modern hotel in a clean neighborhood.

15/08/13 | Link | Rating: 5.0
54. T R.
I don't know how you get so many employees to give such great service. From the door man to the made the staff was solicitous, friendly and very competent. An employee did not pass us in the hotel anywhere with out a "good morning" and a smile.

The rooms are beautiful the views of the harbor and Statue of Liberty are amazing they even had a telescope in our room to see the Statue of Liberty up close.

24/01/13 | Link | Rating: 5.0
55. H. Deborah S.
The location was great. I've always stayed uptown and this was a great change of pace. Bowling Green subway stop was one block away, and 1/2/3 line was another block. We had 4 days of glorious weather so not a big deal. The view from the room was excellent. Really was worth the price of the room, especially telescope. Bed was comfy. Bathroom was large and functional. A bidet would have been nice. Only complaint in the room was the dust. Just tons of dust, and with sun coming in it looked even worse. The hotel itself is not worth 575 per night (that doesn't include 80 dollars in taxes). I rather stay at St. Regis, Soho Grand or London NYC for that price. We had Amex Luxury Property program and got breakfast included, along with 100 credit, and internet...that made it bearable. The hotel itself is due for a rehab. It looks and feels luxurious, but when you start looking behind the magic you notice the furniture is dinked, the carpets are dated, and the paneling in restaurant really needs re-doing. I would stay there again just to be in another part of NYC. Ferry rides to Dumbo and Williamsburg, Statue of Liberty, Ellis Island. We also did a lot of Brooklyn be-bopping...well worth it. And walked to Tribeca...Century 21 Department Store. All in all a good place, but needs updating. Room was clean...other than the dust.

15/10/12 | Link | Rating: 3.0
56. Sarah H.
Awesome hotel for a great price. I love Ritz Carltons and I love New York City.

From when we stepped out of our taxi until we left 4 days later, we were treated with the finest hospitality.  The bellmen, valet, front desk, concierge were unbelievable.

My husband and I were there for our anniversary and were treated very special.

We loved the Hot Chocolate or Hot Apple Cider in the lobby in the afternoons.

The room was a beautiful 7th floor Statue of Liberty Room.

The Spa could use an upgrade...During our couples massage, the room was too small for both tables to fit comfortably, our massage therapists were banging into each other. I could hear street traffic and kids playing at the school next door.

The spa was not worth the money paid.

Walking into the hotel felt like you were walking out of New York City and that's something that we loved.

29/12/11 | Link | Rating: 5.0
57. Shara C.
This place is amazing.  Beautiful space, convenient location (if you are going to be downtown or in Brooklyn), and amazing staff.  My husband and I just got married in DUMBO, BK and had two wedding blocks - one in Brooklyn and one at the Ritz-Carlton in Battery Park.  We worked with Brianna Callahan leading up to the event and she was incredible at every step along the way.  She was responsive, helpful, and accommodating.  I ended up needing a few rooms in early August for my bridal shower and she helped make those reservations and got us a special rate because I had booked our wedding block with them.  When we checked in for our wedding, our family and friends all had incredible rooms.  Brianna and her staff went above and beyond for us the entire trip, including but not limited to rose petals and chocolate covered strawberries the night of our wedding. We couldn't have asked for a better experience.  Stay here, and if you are planning a wedding, ask for Brianna!!!  They will take good care of you and pamper you - thanks so much.

13/09/13 | Link | Rating: 5.0
58. Jill F.
Why would anyone want to stay in Manhattan at the absolute bottom of the island? Maybe if you need to stay nearby this is good, but go uptown people! Sure, the view is beautiful, but it's no-mans-land down here! Wait, I take that back, there is a Century 21 down the street. Maybe the only reason to come down this far.

And plus, this hotel was nothing magical to rave about. I've had better bath products and towels in a smaller hotel chain. Oh, and the room service? Generic and over-priced. Oh and the Wi-Fi? 10 dollars a day. Really?! Do all hotels do this now?!

Look elsewhere.

29/07/11 | Link | Rating: 3.0
59. Mary L.
Just stayed here for 2 nights--cut our stay short to avoid the hurricane coming.  Booked through AMEX & was given the option to upgrade when we arrived, but we wanted 2 double beds so we just kept the room we booked, but was nice to be given the upgrade option.  We arrived at 10 am & were able to check right in to our room.  This is a plus & not able to do this in Manhattan!  

The Ritz are nice hotels & I've stayed in others.  This one was a slight step down due to location, but still very nice & the staff were warm & welcoming.  I've been to NYC 6 times or so & always stayed in midtown Manhattan, but this Ritz in Battery Park is my new fav location as there are not the huge crowds here.  It is very quiet here & the subway stops are only a few minutes away on foot.  

The restaurant was very nice with good service & great breakfasts.  Didn't eat other meals here.  The fitness center was adequate & clean & a nice view & not an extra charge.  Would def stay here again.  Very nice.

29/10/12 | Link | Rating: 4.0
60. Bryan W.
I go to NYC for work and am usually working in the financial district. It is within walking distance of Wall Street and most of the big investment banks. This is a huge plus to be this close and be staying in a high end hotel.

30/03/13 | Link | Rating: 5.0
61. Eric A.
By far one of the best experiences from start to finish.  The customer service is second to none!  From the doorman, check in, house staff, wait staff and managers, all of whom seem to be well trained in 5 star service.  We had a view of the Statue of Liberty and the room was well decorated.  Amenities were all high end and the bed was like sleeping on a cloud.  We had room service and the food was exceptional, living up to the 5 star level of service.  If you're coming to NYC and want to be away from the the bedlam of midtown and Time Square I would highly recommend staying here!

09/03/13 | Link | Rating: 5.0
62. Scott S.
There are things you come to expect when you start paying this type of rate for a hotel room even in New York City.  From the moment we got out of the car to the the moment we left the Ritz was absolutely terrific.   Every single staff member was cordial and helpful.  It's been some time since we've traveled in this manner and the rustiness was evident but the staff was more than understanding and helpful.

The location is incredible.  Sunday we got up and had breakfast and then made the 75 yard walk to buy tickets for the Statue of Liberty and Ellis Island.  Fifteen minutes later we were on the ferry.  Advice here is to do these things early, get in line about 9am and you'll be on the first ferry at 930.  Wait a few hours and the wait becomes a few hours.  

We visited the 9/11 Memorial in the afternoon.  My advice is to walk versus taking a cab as the cabs end up leaving you with about the same walk anyway.  It's a short walk - 5-10 minutes.  Great location for seeing these two spots.  The telescope and great views of the harbor and Statue of Liberty were also wonderful.  

The rooms are five star.  The beds are five star.  Housekeeping the same as was everyone else.  They were all polite and smiling.  We enjoyed one dinner on location and two breakfast.  All were as expected and are a viable option.  

We had no problems getting a cab or flagging down a stray car service.  In reality unless you are going to stay in the middle of everything you are going to take a cab anyway.  At $500+ a night the $20-25 a day extra in cab fares more than pays for itself by staying at a hotel so quiet you can leave your room window open in NYC.  Try that uptown!

14/11/11 | Link | Rating: 5.0
63. marissa k.
We just stayed here, and had a fine stay. I was put in the not enviable position of having concert tickets for 2 nights for 4 people during the weekend before new years, and having a private residence where we were meant to stay fall through.

I have huge hesitation to stay in NY hotels because of bed bugs. So, I wanted to go as upscale as possible. This Ritz offered rooms for the same price as less quality hotels in midtown. So, I went for it. Got a "city view room" AKA not lady liberty view room, AKA cheapest room. However, I called the hotel a couple days before and mentioned wanting a statue of liberty view room but needing double beds. Lo and behold, when we checked in, I got a free upgrade to a statue of liberty view room on one of the highest floors, delighting the 30-something toddlers with whom I was traveling (you really have no idea how exciting a telescope is). It might have been the karmic wheel turning, OR my little phone call to the sales rep. did me a favor. I will never know, but free upgrades rock da' house.

Pros: excellent service, courteous, CLEAN hotel, adequate beds (PS some hilton, marriott and westin actually have more comfy beds to me), and high-end features you pay for. Location is great for tourists really into the 9/11 memorial and statue of liberty. Otherwise, it's a $20 cab ride to midtown, not ideal. 25 mins walking to little italy or tribeca. So, location would be better for financial district business travelers.

One weird thing that happened. We got out of a concert late, went to a bar and went back to the hotel room, put some low music on and were talking. Nothing crazy loud, we're respectful. However, a security guard doing rounds was sort of peeping in our room through the peephole. We opened the door thinking it was room service. but it was a little intrusive. It was weird, and I think he was overstepping his bounds because he shouldn't be peering in peepholes!!

Stay here if you have business downtown or don't mind protracted subways rides/walks/cab rides uptown. The hotel will comp rides but not all the time.

30/12/12 | Link | Rating: 5.0
64. David B.
I must say that from the moment my wife and I walked in the door we were impressed. Great communication from the valet to the front desk to the bell hop.

When asked why we were staying for the weekend my wife explained that we were celebrating our anniversary. Amazing how everyone knew and how we were treated. Upon walking into our room, with a view of the Statue of Liberty, I saw a bottle of Champagne with a wonderful note.

The bed, food service etc is top notch.

03/10/11 | Link | Rating: 4.0
65. Lori S.
We love the Ritz in general.  Battery Park was our first stay and we were excited with the entire experience.  The location is as far downtown as you can get, but that made it perfect for us - as our entire trip was planned in lower manhattan.   We were greeted by the bellman like we were friends and were upgraded to a 'statue of liberty room' with a telescope.  Which was definitely worth it.    The room sizes are larger than norm in NYC and the hotel had all the amenities.  I would say my largest disappointment was the restaurant - on site.  Not the typical Ritz standard, but was nice for drinks.   The bar was smaller than normal.   For us, the location was perfect to stroll and take advantage of the beautiful financial district in NY.   Lots of locations which are WALKABLE - but do use UBER car for you real distance needs.  Cabs are tough to get - but the Ritz bellmen will acquire one quickly for you when needed.    We love the Ritz - and we will be back.  Want to stay at the central park location also !!

26/05/14 | Link | Rating: 5.0
66. Christine H.
WOW. WOW. WOW.  Stayed the weekend with family, to include 3 children under 6.  We were welcomed like royalty.  They greeted me by name, treats in the club lounge all day...service with a smile from every single person .   The views are amazing, the room was comfy, yet elegant.   I am a fan!

02/10/12 | Link | Rating: 5.0
67. Kelly T.
Life is so much better when you're doing it at a Ritz.  Eating, drinking, sleeping, working, ahem, you name it.  It's simply better  at a Ritz.

Who cares if you have to retrieve a lost mobile in Battery Park when it gives you an excuse to drink at the Ritz (at 3:30 pm on a Sunday).  We had hot toddys and, for me, a French 75.  Except the French 75 was made as a martini.  Except that French 75 knocked me right on my booty.

The service is delightful, the drinks are divine and the atmosphere is refined.  This Ritz is not as interesting or historic as others that I've stayed at, but it is still delightful.  

Ooops! Time to go for dinner.  In the pouring rain.  Head out to hail a cab, procure a souvenir Ritz Carlton umbrella in the process.

Drinks + *free* Ritz umbrella = lovely.

20/12/10 | Link | Rating: 4.0
68. James H.
Fantastic views, impeccable service and beautiful rooms. Great running/ walking path along the river as well. Battery Park can be a bit sterile but it is so nice to come back here after venturing out to explore New York.

21/01/13 | Link | Rating: 5.0
69. Bernadette S.
Spectacular hotel with incredible service.  The view from the rooms of the Lady Liberty is amazing.  If you can afford it, go for the Club Lounge where it's basically all you can eat and drink.  We were there one night and never left the hotel!  

Truly spectacular service with staff who remember your name and care about giving you personal touches to make you feel really special at their property.

30/04/12 | Link | Rating: 5.0
70. La H.
Great for conferences!  Decent prices and a great staff.  Very accommodating.  Fantastic view.

24/02/12 | Link | Rating: 5.0
71. Heather R.
Beautiful hotel with gorgeous views of the Statue of Liberty.  However, it is enormously difficult to get a taxi from this location, at it is literally at the southernmost tip of Manhattan.

Based on that alone - I'd consider an alternate location.

23/06/12 | Link | Rating: 4.0
72. Rick W.
Hotel was okay - a step down from the average Ritz Carlton - Room was clean and the staff was very friendly. Front desk staff was helpful and the hotel operators were great. When the front desk was busy the concierge desk was unhelpful... Seemed more like a Marriott than a Ritz..

18/08/13 | Link | Rating: 3.0
73. Karin G.
I've been here for several functions. The real downside is the elevator situation. They should have an elevator that goes to the top floor only. You end up waiting and sharing the elevator with guests which is okay unless there are 500 people trying to get to the ballroom. Views to die for.

26/05/12 | Link | Rating: 3.0
74. Chris M.
Pros -

1. View (Statue of liberty and some of the city A+) *Bonus for the telescope in room!
2. The room itself is immaculate and the bathroom is amazing!
3. The hotel is very nicely laid out and 100ft away from battery park itself!
4. Community around the hotel is a great walk, site see!

Cons -

1. The hotel restaurant leaves much to be desired - the menu is terrible and the food equally bland .. *(On a positive note the specialty mixed drinks are pretty good)

2. The in - room dining was a huge rip off - $100+ for two burgers (not worth the lack of going out for dinner for the sake of being lazy!)

3. The price for the room itself is very steep! You are paying for the view more or less and the room materials - goes both ways i guess.

Summary -

For a great view and a great room go for the statue of liberty room with city views, but be prepared to eat somewhere else besides the hotel restaurant and don't opt for the in-room dining unless you want the price of food to match your one night stay! **Also as a tip you can park on the street overnight instead of paying a garage or going for the hotels garage at $60 in which you can't come and go as you please) -

13/08/12 | Link | Rating: 3.0
75. Alasdair R.
It is an ok hotel but you can do better in the area. the view is nice and you can spend time with your telescope looking at the view.

The cons - the restaurant is terrible and there are not too many other options close by. It is also a little off the beaten path and there is not much here. You cannot even make coffee in your room (which I hate) and there are no starbucks in the area!

Prefer the Conrad or the Millenium, cheaper and better in my mind.

15/08/12 | Link | Rating: 2.0
76. Jeff T.
You know what you get at this chain of high end hotels, slick lobby, friendly staff , clean luxurious rooms at a price that isn't bananas.

No exception here. Fantastic location on the edge of Battery Park opposite the water. I'd advise to get the harbor view which gives you unconstructed views of The Statue of Liberty. Rooms have a telescope, mini bar ( not too expensive ) and super high count thread linens.

If you stay here it is worth walking the neighborhood, nice families, parks and views to die for....

My favorite area of Manhattan.

11/06/12 | Link | Rating: 5.0
77. Kimberly L.
Came here for drinks and appetizers after work at the bar. We tried the cheese platters, salami and prosciutto and some dips. It was good but not outstanding.

The ambiance was nice but definitely not like the old Ritz Carlton - it reminds me of a mix between a W and a Marriott or something much more modernized. I would be curious to come here for a meal or see what the rooms look like.

22/12/09 | Link | Rating: 3.0
78. Sabrina D.
The hotel and location is great but the guy at the front desk so unhelpful will not stay here again

31/08/13 | Link | Rating: 2.0
79. James B.
Located on the edge of Battery Park with the best view of the Statue of Liberty.  If you're looking for a hotel that prides itself on quality customer service and high standards, The Ritz is the hotel for you. From the bellboys, to the desk agents to the random employees roaming about the hotel, everyone wants to help make your stay the best experience possible - no matter what.  Everyone knows your name, where you're visiting from and wants you to have a great time.

I've never felt so welcomed at a hotel.  It's the uncompromised quality that sets this hotel apart from others, and competing hotels should take note.

The rooms were perfectly sized, clean, lots of room to walk around and stunning views. The decor is traditional and luxurious, great sheets on the bed, and did I mention the unobstructed views of the water and Statue of Liberty? Haha.

Overall, one of my favorite hotels that I've stayed in.

09/07/12 | Link | Rating: 4.0
80. Cynthia G.
Located at the edge of Battery Park, this Ritz Carlton offers great views and even better service.  This location seems a bit more hip/cosmopolitan than the other locations in terms of decor.

Oh yeah, they put out quite the spread for Easter Brunch and their regular breakfasts are yummy too!

09/07/12 | Link | Rating: 4.0
81. Ronald T.
Stayed here for 4 nights with my girlfriend for Valentine's day. The hotel kept in touch with me via email and helped us celebrate our stay with arranging a small picture frame of my girlfriend and i in the room. They also delivered us complimentary chocolate dipped strawberries which was extremely nice. The suite i had was very spacious. It had a living room and bedroom with a TV in each. Check-in was nice and easy. Johnathan Ong was very accommodating and impressed me with remembering my name 2 days later as he greeted me in the lobby. The location is calm. Being 25 years old, i did wish it had more stores that were walking distance with a bigger restaurant selection open or more things to do in general in the vicinity. The hotel is right at the water where you have a view of Jersey, the Statute of Liberty and Ellis Island. It is also a few minute walk to the 9/11 Memorial. It was definitely a fantastic experience staying at the Ritz Carlton in Battery Park. My only bad experiences was with a rude neighbor on my floor that asked me if i'm a guest. I'd rather not get into detail about what happen. I may look quite young and i don't have white hair yet like most guests but i'm not a punk. Another bad time was with somebody in room service. I had placed an order the night before for breakfast delivered in the morning. When my ordered arrive, i was mistakenly charged for a bowl of berries when i have asked for a side of berries. I informed her and she kept insisting that i should have said a SIDE of berries.. in which i did! Anyways, she told me she'll fix it. Later she calls me and gives me my new total. Before she hangs up she tells me, "next time you order, make sure you say SIDE." Instead of persistently pushing the blame on me, i don't understand why she just doesn't say sorry. That was extremely irritating. Goodjob to everyone else.

19/02/14 | Link | Rating: 4.0
82. Thomas B.
My first stay at a Ritz Carlton and I was very unpleasantly underwhelmed.

We were visiting my college daughter interning in the city and requested a double room (long in advance) but didn't get it.  My daughter had to sleep on a cot!  That sure was magical!  Nor did a single double room open on the next day.  Amazing! Our reservations at the Microtel hotel at St. Bonaventure have always kept our double bed requests but the Ritz Carlton couldn't.

The front desk seemed genuinely unconcerned and I never did see a manager during the discussion!

Additionally, housekeeping didn't refresh our bathroom amenities the second day nor were we granted a two O'clock check out (when our car was arriving) meaning we spent an hour sitting in the lobby.  Really?

My daughter was a nationally ranked junior tennis player and we stayed at many,  many nice hotels over those years and I can say that Hilton never treated me with such a cavalier attitude.  I guess I'm just not Ritz material???

01/07/13 | Link | Rating: 3.0
83. Tom W.
Warmest greetings at the Ritz.
Having travelled to NYC many times, I was stunned by the very warm welcome from everyone at the lobby.  Feels like I was in a resort in Bali or that I was a Billionaire (which I am not!).  
Ask for the view rooms.  It is worth it.  You an see the Statue of Liberty from the hotel room! Telescope is also provided.  During the day, the different hues reflected off the copper skin of the Lady is quite amazing.  
The workout facility on the 14th floor is moderate in size but has all the equipment you need.  Free head sets are provided.
Tip: The complimentary bottled water is kept at the gym.
Sunday brunch was quiet but the quality of the cold seafood platter was Tops.  They served a very fresh corn bread (I think) that went well with the spicy Chipotle sauce - all complimentary.
Overall, a nice place to stay

11/02/13 | Link | Rating: 4.0
84. Dasha B.
My family stayed at the Ritz Carlton Battery park for 5 nights. Lee at the front desk was exceptional!!! Outstanding service and very friendly and made my family feel welcome. Thank you so much Lee for every thing because of you Axainia we will definitely return to this location!! Thanks again for outstanding Customer service!!

31/07/14 | Link | Rating: 5.0
85. Taylor B.
As I write this review, I am propped up in bed looking out over the water with the Statue of Liberty directly in front of me. While the in-room telescope (yes, you read that correctly) is certainly a nice touch, it is not needed; I can even see the torch from here!  

If you're coming to New York with the intention of spending every waking hour shopping, catching shows, and taking in the sights, stay somewhere else. Located at the southernmost tip of Manhattan, this hotel is not in the thick of things. IF, however, you hope to a) avoid crowds b) avoid kids and, especially, c) come to the city for meetings in the Financial District, this is THE place to stay. Same goes for you New Yorkers who appreciate a relaxing staycation every now and then. I was joking with my mom yesterday over breakfast that we must be the only two women staying at the hotel - it seemed like every other guest was a man in a suit. Not that I'm complaining ...

The rooms are spacious (with lots of natural light), as are the bathrooms; the bed is very comfortable; the staff is professional. The doormen are great and every meal I've had here (3 breakfasts in the dining room, one room service dinner) has been spot on. I also appreciated that I could call the spa at 4pm yesterday and get in for a massage by 6. (Note: I got an amazing deep tissue massage at the "spa," but do not go there expecting a relaxation room, steam room, etc).

My only complaint is the business center. First of all, in-room Internet is $12 / day. Using the Internet in the business center will cost you a fee based on the time, and sending faxes / printing documents will also result in fees (which, btw, requires a credit card not your room card). I understand that Internet does not always come standard, but at $400+ per night, this practice seems second rate.

Extra note: if you book through Amex, you get a complimentary room upgrade, 4th night free, and complimentary breakfast every morning as well as a $100 hotel credit (which can be used at the spa).

13/01/12 | Link | Rating: 4.0
86. Amy J.
I spend about 250 nights a year in hotels and this is hands down one of the best.  Just completed a five-night stay there and everyone on staff was so attentive, genuinely friendly and on-point.  I follow a predominantly vegan diet and this is the only hotel downtown that will literally make whatever I ask them to if they have the ingredients.  If not, they will get them and have it for me the next day.  This is the number one reason I switched from the Conrad even though I am Hilton Honors.  This Ritz nails five-star service.  It has become my preferred NYC hotel for business and I will likely switch my personal NYC travel to this property as well.

10/02/14 | Link | Rating: 5.0
87. Jack H.
Great hotel. I stayed here a few weeks ago on a mini vacation with a couple of friends from my company softball team and we had a blast. My friend Derrick always brings the party and we were not kicked out or even charged a fee for damage to the room which was pretty minimal anyway.

Great views if you are on a higher floor. We were not, but had a good time anyway. It's  in a great neighborhood and there are dozens of places that deliver food nearby.

10/08/13 | Link | Rating: 4.0
88. Bill B.
The restaurant was ok, but the hotel borders on amazing! Right on the waterfront, amazing views of everything, yet surprisingly quiet since it's right on the edge of Manhattan. This place is certainly a bucket list item and the staff treats you better than family (I should hope so!). Returning is a foregone conclusion.

20/12/13 | Link | Rating: 5.0
89. Sam W.
Love. Suites are beautiful.

14/10/14 | Link | Rating: 5.0
90. F D.
We had a 1 bedroom suite that was 800 sq ft. Club level is the way to go and is truly a value for the gourmet food offerings and complimentary drinks.

Chef Dave came by and greeted our kids and even gave them a tour of the kitchen! Max is the ultimate host as well as Wendy showing everyone what exemplary service looks like.

This is among the best run Ritz's I've been to.

12/04/14 | Link | Rating: 5.0
91. Dasha B.
We stayed at the Ritz Carlton for a week (from San Diego)  and my daughter got a chance to cook with Chef Paolo Buffa! He was amazing!!! Thank you so much for making our stay here at the Ritz extra special. He even gave her a personalized apron and a hat!!! He was Fun and very patient with her this is a experience she will never forget!!! THANK YOU so much Chef Paolo Buffa so much for an awesome experience. Also thanks to Chef Allen :) it's people like the both of you is why we will continue to return to the Ritz Battery Park   when we visit New York!!  See you next year!!

28/07/14 | Link | Rating: 5.0
92. Sam E.
Hotel service is fantastic.  Restaurant service abysmal.  For multiple meals (breakfast, lunch and dinner) service is almost nonexistent sand slow. I'm sitting here for breakfast now.  A latte from order to delivery, 20+ minutes.  A simple breakfast has now been over a half hour to the pint where I have to leave now.  Happened yesterday as well, no apology and no recognition that service is so inept.  We are crossing this hotel off our list.

03/11/14 | Link | Rating: 1.0
93. Sashimi W.
OMG!   Gasp. This place is just beautiful. One of my many luxury hotel love at first sight!!!  Convenient location to all of NYC latest and greatest.

22/04/14 | Link | Rating: 5.0
94. NewYorker C.
We live on Long Island now, but consider the RC our home in the city. The entire staff is exceptional, but the creme de la creme are Lee and Young at the front desk. They have become like old friends.
Get a liberty view room/suite the club level floor if you can.

09/11/13 | Link | Rating: 5.0
95. Jenn S.
I love the Ritz Carlton hotel chains.  Always immaculate, staff is always warm and inviting and views are never bad no matter which location you are staying at.

The one thing I LOVE about this particular location in the city is their restaurant.  They offer a $20 tasting menu for lunch and for dinner!  nice selectons and the portions are great too!

14/08/12 | Link | Rating: 4.0
96. Justin A.
This is a "meh" RC. There is really nothing special about this location, but it is competing against RCCP (which is hard to top as far as RC's go).

The outside reminds me of an office building. Its kind of funny driving up and not being able to recognize a hotel from the other buildings nearby. The service? Nothing special. The bar area? Nothing special. The rooms? Nothing special, besides a telescope. Also, the rooftop bar is now closed , for reasons that I don't understand.

If you need a hotel close to FiDi, this will do the trick. But don't expect impeccable RC service here.

27/09/12 | Link | Rating: 3.0
97. Al D.
All of our previous NYC vacays have been further north: Mandarin Oriental, Essex House, Plaza, Ritz Carlton Central Park. I was a bit concerned that the Battery Park location woulld be a problem and it was--slightly. There is very little within easy walking distance, especially at night. We still loved the Staue of Liberty views and the people watching in Battery Park. Also, there are several subway lines within 1/4 mile walk, so if you are willing to deal with 4-5 extra stops on that, or fight traffic in a taxi I recommend you stronly consider R-C BP.

We stayed in a Statue View Club Suite booked via AmEx Fine Hotels and Resorts, 4 nights for price of 3. The price was very reasonable. Service is on par with the other places we have stayed. There were a couple of minor mixups on check in and checkout that were quickly remedied with typical R-C aplomb. The propery is beautiful and well-maintained.
The club level here was terrific, as good as any I have seen anywhere. Lots of great small bites, snacks, drinls, and very relaxing. We had breakfast there each morning.It's a good thing, because we found the restaurant to be utterly lacking in selection, flavor, and efficiency. The bar is cozy and friendly though. Concierge knowledgeable abd helpful.

Our suite was roomy and very well appointed. Typical R-C bed and bathroom appointments. Very comfortable and luxurious. Separate bathtub and shower areas not quite on par with other R-C as far as size but still very nice.

You will know without doubt that you are staying at the Ritz. The staff is well trained and helpful. Somehow it does seem a bit...muted? compared to their sister property on Centrl Park. Didn't bother us one bit.

We told them we were celebrating our wedding aniversary and they went over the top to help us celebrate. Rose petals on the bed and in the bathroom, flowers, and a different little gift each night definitely scored points with my wife and me. Very thoughtful and appreciated. SO would we stay again? I think so!

29/09/12 | Link | Rating: 4.0
98. S P.
I did not stay here, however I waited for a friend in the hotel bar. I was immediately greeted by Manny. The service was absolutely fabulous . He was attentive providing  me the tea  I needed. I think he is the only one in town who knew what a hot toddy is! He  was very engaging and provided excellent recommendations for restaurants throughout the area. During my trip to New York City, this is the only positive review on yelp I wrote.

20/08/14 | Link | Rating: 5.0
99. Christina D.
Beautiful hotel, exactly what you'd expect from a Ritz property. Lovely lobby, restaurant, and public rooms, guest rooms spacious, functional, and very comfortable. The view of the Statue of Liberty is stunning.

The concierge was not as helpful as I would have expected - did not give great recommendations, and provided incorrect directions at one point. In all honesty, the doormen (who were awesome) were more helpful and reliable.

Also, I often buy yogurt, fruit, etc at a nearby market and stash in the minibar for breakfast or snacks. (This saves the time and money from ordering room service.) The hotel removed its minibars, and because neighborhood dining is limited, your only real option it the hotel. This increased my total tab, which I suspect was the hotel's idea.

28/12/13 | Link | Rating: 4.0
100. Jennifer N.
Been here enough times that this is my favorite hotel in NYC. It's always clean, the rooms are a nice size (especially the suites) and the staff are genuinely nice and wonderful with our children. Finally a luxury hotel with out the pretentiousness.

Looking forward to our next stay!

28/03/13 | Link | Rating: 5.0
101. Jay G.
I give The Ritz-Carlton New York, Battery Park 5 stars.  First off, the staff are very friendly and accomodating when you are at the hotel.  The hotel gives an upscale experience for half the price of the other high end hotels in New York City.  The rooms are very clean and the Statue of Liberty view rooms are very nice to stay at in at this hotel.  The only disappointment I have is the removal of the mini bar, but it is obviously cheaper to buy these items elsewhere.  I have stayed at this hotel many times and plan to do so in all of my future stays in New York City.  Also, I received a free room upgrade by booking through American Express, so I would recommend this to anybody staying at the hotel.

17/09/13 | Link | Rating: 5.0
102. Travelling O.
We travel frequently and have stayed in hotels all over the world. This was one of our most pleasant hotel stays. Service superb. Comfort excellent. Location perfect. Easy access to expressway to avoid traffic to get to midtown. We walked across street and rented bikes- it was lovely. Also walking distance to financial district to see 9-11 memorial.

We rented a club room with view of Statue of Liberty. The club access was amazing- drinks, delicious meals all day. It's a great deal if you want to eat in the hotel.

05/10/13 | Link | Rating: 5.0
103. Annie G.
There aren't enough words to describe our six day, five night stay at The Ritz Carlton New York in Battery Park.  I booked the hotel as part of a travel package through SWA.  This was my BF's first time to NYC so we decided to indulge and do it up right.  I booked the city view but changed my mind a couple of weeks before the trip and called to upgrade to a harbor view room.  Unfortunately, they were sold out.  

Upon our arrival on August 6, Kevin took our bags and Salvador checked us in.  I asked to be put on a waiting list for a harbor view room and would be amenable to moving any time during our six day stay.  He promised to let us know.  I can't remember the name of the concierge who recommended Merchant's South Side restaurant on our first night, but it was a total home run.

Our city view room was on the third floor, and we were happy with how quiet it was.  Fortunately, Salvador was true to his word and called the next day to let us know that a harbor view room had opened up on the 12th floor.  We were on our way out the door for a dinner reservation but threw everything into our bags and when we returned the staff had moved us into our new room.  The harbor view room was worth every penny of the upgrade.

We were out late every night and Salvador seemed to be working every one of those late nights.  He always asked how our day/evening was and was so pleasant.  

This trip was a big splurge for us, and I'm so glad we didn't cut corners on lodging.  Waking up every morning with the beautiful view of Lady Liberty and watching the activity in the harbor was magical.  The evening and night views were breath-taking.  I'd stay here again in a heartbeat.  Big thanks to Salvador for making our trip extra-special!

17/08/14 | Link | Rating: 5.0
104. Caroline A.
If you've stayed at one Ritz Carlton, you've stayed at them all.

However, the views out of this property are simply stunning. If you're a runner, you have direct access to a great running/bike path just outside the hotel.

15/01/13 | Link | Rating: 4.0
105. Jessica N.
We had an amazing time at this great hotel.  I was so surprised at how warm and welcoming the front desk staff was.  They were so kind to my two children (aged 3 and 16).  They had a welcome package for my daughter and suggestions for places to eat for my son (who has severe food allergies).  The front desk manager even came around the desk to get on my daughter's level to speak to her.  They made the beginning of our trip magical!

Our rooms were very comfortable and our view was amazing.  We had an incident where I thought that I saw a bug.  I called the front desk and it seemed like within a couple of seconds they sent four people up to deal with the issue.  The "bug" was actually a piece of dust up high on the wall.  But they didn't make me feel like I had wasted their time.  (I felt pretty dumb after this incident, but they tried to reassure me that I shouldn't feel that way at all.)  All four of them were professional and warm.  It really made me feel like I was a billionaire (which I AM NOT!!!!)

We also ordered room service.  When I told the lady who was taking the orders that we had food allergies, she had the head chef speak to us about our options.  WOW!!! Talk about making someone feel special!  He told us all of the things he could do for us and I was impressed that he would take the time to care so much.  We ordered our food and it was fabulous!  My favorite was the creamed spinach!  It tasted like a warm hug on a plate.  Everything was served piping hot and the care taken with each item was evident.

In short, I will definitely stay here again.  I heard so many times that New Yorkers are mean...but that was definitely NOT TRUE from our treatment at this hotel!  I went from being scared to visit this city to feeling like it was a home away from home!

26/11/13 | Link | Rating: 5.0
106. Troy E.
We are very happy with our room. We didn't get a view of battery park, but the view of the street was fine. The room was clean. The staff was friendly and helpful. The location was great. One of the things we liked was that this hotel is pretty close to the subway entrance so the rest of the city is very accessible without having to pay for cabs all of the time.

28/06/14 | Link | Rating: 4.0
107. Mike C.
Nice hotel but the service was not great. Waited 45 minutes for the food to be served.

08/12/13 | Link | Rating: 2.0
108. MA C.
We were very happy with this property, especially the club level lounge.  

We had a lovely room and kept our food & drink bill low by using the Club Lounge, which added to our hotel bill, but kept down our overall travel costs.  

We started here while adjusting to the NY weather and time zone, then moved to Midtown.  Suddenly we were in NYC when we moved, but before that, it was lovely and quiet, with lots of walking to do, without the noise of a city, and the shadows for tall buildings.  We were glad we had both experiences. There's lots to do on this side of town--more than we did, in fact!

I wouldn't recommend you try to explore midtown & beyond from here if you're reliant on taxis or you will pay a huge price.  Just focus on this end while you're here.  Or take the subway.  This is a quiet refuge from noisier parts of the city.  We liked our Midtown hotel, but I swear they were putting cars that were parked illegally through wood chippers throughout the night.

Battery Park area is lovely and quiet; a little water-front neighborhood on the edge of a Metropolis.  
A great spot for visiting that part of town, but not particularly central otherwise.

The staff were very nice, and the folks in the lounge made us feel at home with every visit.  

As always, if you like this  type of hotel, you must consider the Fine Hotels and Resorts program with Amex's Platinum card.  With free breakfast for two, 4pm guaranteed check out, and amenity during your stay ($100 property credit here), and an  upgrade if available, it doesn't take too many stays to justify the $450 annual fee.  In fact, we got the Ritz Card before the trip, but Amex had the 3rd night free, so it was still the better deal.  Surprising, but true!

24/04/14 | Link | Rating: 5.0
109. Bill H.
Really nice service, excellent room with a view of Lady Liberty. We'll go back.

25/07/14 | Link | Rating: 5.0
110. Melody M.
I've had mostly a wonderful experience at the Ritz. Had a phone attendant that was just excruciatingly rude when I ordered breakfast, but the manager on call...steve....was very responsive and helpful. Great, quiet rooms and the beds are so so so so comfortable.

27/07/14 | Link | Rating: 4.0
111. Morrissey J.
Great hotel with terrific service in a wonderful downtown location.  Visitors can see the Statue of Liberty, Battery Park, Ellis Island, Governor's Island and even New Jersey. The Jewish Heritage museum is just across the street.
Good restaurant, but pricey. Staff is very helpful and attentive. Nicely decorated with a small bar area. Can be rented for events such as weddings. Community bus stops right outside and it is quite convenient.  Sometimes difficult to get a cab.

21/03/14 | Link | Rating: 5.0
112. Wendi X.
Was here for the weekend. to celebrate my daughters 15th birthday and my mother came as well..
When we arrived the hotel staff was pleasant, friendly, and very helpful. The room and the hotel service was outstanding.
However, the restaurant is another story. The service was painfully slow for everything - taking our drink order, to delivering the order, to check up on us to make sure everything was ok. The food was just ok - I had scrambled eggs, bacon, hash browns, and toast for breakfast. Not only the eggs come out cold but it was not fresh scrambled eggs it was the buffet scrambled eggs. This was 2 days in a row. Ya if they can mess up eggs mm ya not going to spend my money nor time for lunch or dinner here, when I can go someplace else for warm flavorful food.

03/03/14 | Link | Rating: 4.0
113. Tyler R.
Had a breakfast meeting here the other day and it was everything you come to expect when you hear the name. Food was great, service was attentive, nothing more to ask for.

17/11/14 | Link | Rating: 5.0
114. Alicia H.
As a lover of Battery Park in general, it's no surprise that the Ritz Battery Park ranks high on my list of places to stay in NYC. On this recent visit, my third, I was welcomed back with an upgraded room. The room was generously sized with an oversized bathroom and bed dressed with plush linens. The fitness center is truly one of the nicest I've used among 5 star hotels I've frequented.

My only gripe with this property is the lack of dining options. The one and only restaurant, 2West, underwelms. While the service was spot on, the menu lacks in variety and creativity.

*** When staying at a five star property, I hate being nickel and dimed for extras such as Wifi. I would prefer such extras would just be added to the rate. I've never paid for internet at the Four Seasons... Just sayin'.

06/07/13 | Link | Rating: 4.0
115. Tina P.
Service was wonderful.  Food was good but I'm not sure I'd go out of the way for it.  That said, it might be the best Manhattan Clam Chowder I ever had.  Crab cake was good but not worth the price for the amount of crab in it though it was quite tasty on the quinoa. Steaks were cooked perfectly. The branzino was also good but, again. not the best I've ever had. Desserts were good but not great.   I certainly wouldn't hesitate to try it if you're in the area but I came down from the UES to meet friends and, unless I was meeting friends, I wouldn't make the trip again.  But I will say this for them....you can't complain about service from the Ritz.  They will treat you the way you should be treated and that goes for every member of the staff you meet there.

27/09/14 | Link | Rating: 4.0
116. Jane A.
We stopped here for drinks after a Sunday in the city. We wanted to go to the 14th floor but it's now been converted and is for private parties, so we went to the bar on the first floor.

The drinks were good. I actually ordered one of their non-alcoholic drinks and added rum because it just sounded delicious.

We shared the calamari, ahi tuna, and the lamb meatballs. The food was great.

4 stars is due to the service. The waitress was rough around the edges and less than attentive. It took a long time for empty drinks to be cleared. It just wasn't up to par.

26/12/13 | Link | Rating: 4.0
117. Ralph T.
This location can't compare with any other ritz Carlton.  Me and three other friends decided to stay here for two nights on our Manhattan trip. We figured we can't go wrong with a ritz Carlton.  They allowed us to check-in early which was nice. But we got the accessibility room (not so nice).

The room was really small. We were supposed to get two queen beds (for quadruple occupancy) but they seemed like double beds.  Not very comfortable for 4 adults. We were supposed to have a city view but there want much of a view.

On the bright side the staff were nice even though they couldn't better our situation. We got a complimentary bottle of champagne (better than nothing I guess).  I would never stay here again. At this price point we could have stayed somewhere closer to times square.

26/04/14 | Link | Rating: 2.0
118. An P.
I was really surprised that for a Ritz Carlton AND in NYC that it was just ok.  The hotel restaurant's menu was a complete disappointment.  And the food that came out, was just ok.  The prices though were very much RC standard, so I expected more.  

The hotel itself though was great.  Great staff, great service, no complaints there.  But seriously, the food and drinks were seriously lacking.  And at times the service was really slow.  I stayed for a week and was just amazed that the restaurant wasn't better.

Oh, and the fitness room was definitely great.  Beautiful view as you can run on the treadmill.

20/02/14 | Link | Rating: 3.0
119. Carey M.
I am very pleased to say that I was not disappointed with The Ritz-Carlton New York in Battery Park.

I knew this hotel had a great location but what I didn't expect was how nice, friendly and helpful the staff would be. This hotel had high reviews, so I came with high expectations...This place is an absolute gem! Yes, the reviews are very true.

I stayed in the 1-bedroom suite... and boy was is huge! Great for the price. It had large windows, high ceilings, decor of the room is chic, classy and truly amazing. Very clean too. The beds are very comfy, and the bathroom was gorgeous, spacious and clean.

The staff, and especially the front desk were all outstanding, they were genuinely pleasant. They make every effort to make everyone feel comfortable and happy during their stay.  

I had a wonderful experience here, I loved it...if you can afford to stay here, than highly recommended!

Would 100% stay here again, so worth it.

20/07/14 | Link | Rating: 5.0
120. Michael B.
Although I am not of the means to be staying here frequently, I did splurge for a special occasion and it was well worth it. First class treatment, classy service, and not phony like many places. Had a suite overlooking the harbor, with a telescope to peep interesting things. Not a place to stay every trip, but every now and then.

30/09/14 | Link | Rating: 5.0
121. Julie C.
I have mixed feelings about this place. Came here for a beautiful wedding and service was great.

The valet parking is a rip off, we were told $45 and when we arrived they up to $50. After the wedding,  we picked up the car and got charged $55.

My coworker went to pick up her car after us and was charged $75.

I would recommend to park at a nearby garage for $30.

13/12/14 | Link | Rating: 3.0
122. Nadine C.
I really, really enjoyed my 3-night stay here. Perhaps that's because 2 weeks prior, I stayed in an equally expensive yet far less comfortable place. Perhaps it's because everyone who worked here was very friendly and approachable, even when I showed up schvitzing after hauling luggage from the subway stop on a hot rainy day.

The beds and pillows were darned comfortable, and there was hardly any noise from outside or from our neighbors. The bathroom was the size of a NYC studio, and the water pressure was excellent. I loved the abundance of towels and toiletries, refilled every day.

I wish there were mini-refrigerators and coffee-makers or tea kettles in the room. I do enjoy keeping a cold beverage or two and steeping my own tea. I would gladly order room service - shell out $10 and wait 20 minutes for a pot of tea - but they were consistently out of oolong and green tea, so I had to get my beverages outside, which isn't convenient when I'm exhausted from lack of sleep or a long day at work and too tired to find what I want.

The rooms are $500/night (cheap for NY, I know) and wifi is $12.95/day. Really though? This is why I'm spending the evening at Starbucks rather than in my cushy pillow-covered bed? Because you are out of green tea and don't offer free wifi? Jeez. I won't hold it against you, I'll just dock you a star.

16/06/14 | Link | Rating: 4.0
123. J. Christopher E.
Not centrally located, but if you don't mind taking the subway I think better to stay here than midtown or uptown hotels - you likely get a much better room for the same price. Over the few days I was there I found closer and closer subway entrances and so easier and easier to get around town.

Great rooms and great staff.  

The Ritz TV channel notes they will move mountains to make your stay memorable. What I would like to see them do is on rainy/cloudy days get rid of the clouds so I can see the statue of liberty.

17/05/14 | Link | Rating: 4.0
124. Shay F.
For the name and the reputation of Ritz, this place did not come close to my expectations.

First of all, when the taxi pulled up to the hotel, I thought we were entering through the side/back door since it wasn't anything special. Apparently, it WAS the main entrance.

Then, when we checked in, the lady said we had a Statue of Liberty view. I was excited. But when I got to the room, I couldn't see the Statue of Liberty... After looking REAL hard, I found it! It was all of 1 inch tall from our view. No wonder they had a telescope in the room. Lame.

I wanted to work out, so I asked where the pool was, and guess what... no pool. Lame.

Oh, and mom needed a fridge to keep her eye medication cool, but there was no fridge in our room. Just an empty cabinet where it looked like there once was a fridge.

And to top it off, it's located SUPER far from all the cool places in town. It's ALL the way at the bottom of Manhattan! We had to take the Subway/Taxi all the time, just to get to where all the happening places are!

I will never stay here again.

Oh, and if you wanted to know, it was $500/$600 a night. TOTALLY not worth it.

13/05/14 | Link | Rating: 2.0
125. Joe F.
I can't believe Ritz would be associated with this.  Terrible location.  Nothing within blocks to do.  Almost no restaurants.  No stores of any kind.  I'd stay anywhere else in the city before staying here again.

And they still charge for internet?  What is this, 1995?

13/04/15 | Link | Rating: 1.0
126. Satnam B.
The staff here are very friendly, they will greet you coming in, wish you a great day going out and greet you in the elevator or hallways. I stayed here for 8 nights on my first new york trip. They do offer complementary spring water and fruit in the lobby in the mornings. A newspaper is available near the elevators. We booked a standard room with statue of liberty room, this includes a telescope to get a closer look. I loved the view, the rooms is quiet, no street noise even on 3rd floor and I could not hear neighbors either. They give you free chocolate each day in the afternoon in your room.

Free wifi in lobby, but not in room, boo! Cell phone reception is room is non existent, may be one bar near the window, lobby near windows is ok. They have a nice fitness center on 14th floor with complementary towels and spring water. Treadmills, ellipticals, some weight machines, mats and free weights. Its not great but decent to keep your muscle memory even on vacation.

Rooms are well furnished, two queen beds that were comfortable, lots of pillows, tv, alarm clock/ radio, safe, all the toiletries you need. Hair dryer, weigh scale. Iron, slippers and ice cream on your pillow was a nice touch. I kept the ac on even at night at 68 and slept well. They also have a desk with telephones and a lounger with foot rest. Local calls are chargeable, 1-800 are free. The staff does leave complementary spring water each day which comes in handy in summer months. They were kind enough to put a mini refrigerator in my room, requested and booked thru Expedia. They are pricey but worth it in my opinion. No swimming pool though

The bathrooms are great, separate toilet with door, separate tub and shower stall. Shower had great water pressure, they supply shampoo, conditioner, body lotion and shower gel. Lots of towels, tissues, shower cap, etc. they could supply tooth brush, razor on request. There is a pharmacy (Duane reade/ Walgreens) just down the street on Broadway.

All the family had a great time, special mention to Alexis (front desk) and Jay (concierge) who really responded to any question I had. They do provide complementary subway maps and aim to delight their customers.

Highly recommend this hotel if your looking for a bit of flair, great service, great view centrally located in Batter park near the ferries and subway station. 4 stars

03/07/14 | Link | Rating: 4.0
127. Dos T.
Full disclosure: This review has been written after staying in a minimum of 10 similarly priced hotels in NYC & with a fair amount of 'I live here' snark. With that, I'm surprised the reviews are so happy with this hotel. It's fine, but not four star or +

Pros: Nice rooms, biggish tv, ice down the hall, big bathrooms with separated toilet, nicely appointed work out room, fancy-ish restaurant, views of Statute of Liberty. Saw them loading in new mattresses.

Downs: blah entry & halls, small showers, no mini bar, you have to ask for everything (coffee maker (kureg) was brought up when asked as well as a tea pot, but no tea), way down at the bottom of the island, ate at the late menu restaurant late & sever was obviously less than thrilled (ie. brought out soup without spoon, cheese plate no bread, etc. so we had to keep saying excuse me, can you please bring us ___).

IDEAL IF: you are are lady Liberty buff, are here to work & want to be close to the Financial District, are a Brooklyn Bridge buff, want to be in the first settled section (see various other species of history buff), are a WTC Memorial mourner/gawker, you want to stay in your hotel & take baths & watch tv (bathrooms are huge & have tubs), or need to take the Staten Island Ferry.  This is all based on proximity.

A special tip for Maps app users: it is NOT on the side of the road where the NY Film School is (corner of Battery & West/ 2 West) - it's on the other side of the West Side Highway.

If you want to feel stylish & NYCish in the city, stay at a similar priced place in Midtown.  If you like business basic that skews toward luxury but is more show than know, or you fit into one of the above groups, this will be convenient & comfortable, and you'll probably give it four stars.

03/07/14 | Link | Rating: 3.0
128. Frank O.
Superb hotel. Fancy and comfortable. Best of both worlds. My room overlooked the harbor and I could see the Statue of Liberty from my room. There was a telescope for better viewing of the harbor. Loved waking up to the windows open and watching the waves and boats go passed. The hotel has evening turndown services (bottle of water at the bed, lights dimmed, sheets pulled down) and free wifi for Marriott Gold Members. Perfect location if you're reporting downtown on business, just a walk away from wall st.

14/02/15 | Link | Rating: 5.0
129. K D.
We stayed on a Saturday night for a wedding in Battery Park. We had an excellent time. Our room was on the 11 th floor and had a nice view, including some of the harbor. The room was clean, comfortable, and the bathroom was huge! The 11th floor had a concierge club with free food, drinks, coffee and cocktail and was open 24hrs. I read some negative reviews on yelp, but did not have any issues. Great location, the price was a splurge but with some many items included it felt worth it.

17/05/15 | Link | Rating: 5.0
130. S Z.
Usually a fan of Ritz Carlton properties. In this case I'll keep it simple.

- restaurant, spa, housekeeping staff were great.

- erroneous charges. It's been 3 weeks and still not rectified. Seems to be poor front and back office communication. Please fix this.
- No mini-bar in room. To their credit, hotel sent up an empty fridge in relative short time.
- did not appreciate cool service at front desk and concierge desk. It seemed to me like if you were pegged as a wall-street type guy, you got the full ritz treatment. But if like me you are a) female and b) young-looking, you get some really snotty staff. Appreciate the compliment but asking whether I am a teenager is not ok. If you really suspect at least be discreet per your service charter.

To management - appreciate if the charges can be fixed ASAP. Thanks.

18/05/15 | Link | Rating: 2.0
131. Rebecca G.
I just called to see if there were any views of the statue , if there was a bar, if there was a restaurant-- I got 3 very rude and short "NO, NO, and NO" and hung up on me. Not what I was expecting of the Ritz Carlton..
NO, thank you!

17/05/15 | Link | Rating: 1.0
132. Lauren L.
This is a reliable, go-to hotel and is business focused. However, I have always traveled there with my young daughter and they have always been accommodating from the kids menu, plastic cups in room service and crayons, rubber ducks and a scavenger hunt coring set.

Definitely go here if you have American Express Platunim Card privileges and book their Leading hotels benefits (3rd night free, room upgrade, noon checkin, 4 pm checkout, breakfast for 2 and $100 dining by/spa credit). It was a fabulous deal over the Christmas holidays!

I got room 709 which was a 1 be suite with 1.5 bathrooms and sofabed which was fabulous sinc my 5 ur old and I were sharing the room with a friend and her 3 year old. Very private and spacious. Excellent views of Freedom Tower and Statue odnLiberty. The telescope was great too.

25/12/14 | Link | Rating: 4.0
133. Michelle D.
One of my best friends got married over the summer and they wanted to do drinks at the Ritz (since we were staying there that night anyway). The first round of drinks were fine, service was acceptable, but after that it was just a shit-show. We had no servers coming to check in or ask if we needed anything else. We had to flag down a waiter TWICE (before someone else came over and took the order

We were only about 10 people total and the bride and groom were still in their wedding outfits - you would think the staff would try to understand that it was a special day. It was not like the place was buzzing or anything - maybe a total of another 10 people in the bar/eating area. The service got so bad, we had to walk out of there and went to a nice tavern down the road for dinner and drinks instead.

The only redeeming factor here for a 2 star review was that their room was quite nice - with a view of the Statue of Liberty - even then - we had to call the front desk and ask for everything to be brought up (including lotion and toothpaste - REALLY? you are the Ritz - I think you can afford to leave a small tube of toothpaste in the rooms).

I would not recommend staying, eating or drinking at this Ritz location - the one at Central Park is a million times better - that was one of my best hotel stays EVERY. This one was definitely not - maybe for a normal run-of-the-mill hotel, but not the Ritz, thats for sure.

14/01/15 | Link | Rating: 2.0
134. Erin D.
I booked a room there via hotels.com Monday January 26, the night of a snowstorm. When I arrive they didn't see that reservation, even though I have a printed out confirmation. So instead of following up on that, the front desk just goes ahead and books a room for me in their own system.

Lo and behold, I have been charged by the Ritz and hotels.com for a one night stay. When I call the hotel, I get the run around, saying they will follow up with their finance office. I practically have to launch a campaign to get a response from corporate. And when I finally do, they have the same man who checked me in call me and say there is "nothing they can do".

They still don't see that hotels.com reservation, even though the charge has been processed. They have no plans on helping me get this matter resolved.

It's one thing to have to deal with some confusion over reservations and booking but this hotel, which prides itself on customer service, has left me out in the cold and missing $400.

04/02/15 | Link | Rating: 1.0
135. Jamie D.
The great thing about staying at any Ritz Carlton is that you pretty much know what to expect.

Excellent service and a clean room is in order at this location.  I stayed for work before moving to NYC and I haven't a single negative thing to say about my stay.  

5 stars all the way.

24/11/14 | Link | Rating: 5.0