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The Ritz-Carlton New York, Central Park in New York, NY

The Ritz-Carlton New York, Central Park in New York, NY

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Company Info:

Rating: 4.30

Address: 50 Central Park South, New York, NY, 10019
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (71):

1. Jade B.
meh food is wayy to expensive i've been to other ritzs that are more responsible. internet is 195 a night?! bleh i saw the main star of spiderman in the breakfast area though so that was cool.

12/06/11 | Link | Rating: 2.0
2. Christie W.
Though I have unfortunately never been an overnight guest in this beautiful establishment, I have been lucky enough to breeze by the lobby bar for some cocktails with my Mom. My Mom worked for Marriott International and Ritz Carlton for 27 years so I always trust her on where to go and where to stay, as she traveled probably close to six months out of the year on business. I was visiting her in NYC one weekend, and after we had walked around a bit, and had lunch at the boathouse, a drink at the Ritz sounded perfect. The drinks are expensive, but one thing my Mom has always taught me is you are paying for an experience, not just the drink itself. She has always said its better to pay a little more for the good wine so you can enjoy it, then save a few dollars on the cheap wine, while struggling to gulp it down. Needless to say the bill was on her, and we had the best time sipping Martini's and hoping a celebrity would sit down close by. She herself has seen a few while traveling and staying at the Ritz Central Park. It's a tourist dream. The staff treats you as royalty, and the atmosphere is definitely high class to say the least, but overall I throughly enjoy stopping in here for a drink. Hopefully one day I might be luck enough to stay here for a night or three!!

18/06/09 | Link | Rating: 5.0
3. Austin V.
I second Mel's Star Lounge experience.  Being local I don't stay in the hotels, just experience the extremities of the hotelier.  Ritz takes care of it's clientel and Norman at the bar has been there 20+ years can pour a drink right, blind and one handed.  Definitely a great lounge to hang with clients, family or your ritzfriends.  Expect avg pour ~ $18.

19/03/08 | Link | Rating: 4.0
4. O O.
On my last visit at the Ritz, I had to wait approximately 30 seconds to be greeted by the receptionist who was diligently helping another guest. After she finished assisting the other guest, she promptly turned to me and apologized for the wait. She offered me a glass of champagne for my trouble and quickly helped me check in. This is the world-class service that distinguishes the Ritz.

There are so many wonderful things about this hotel. First, there is the beautiful lobby characterized by its understated elegance. It is always a pleasure to enjoy a pre-dinner drink or a night cap here. Second, the rooms - each tastefully decorated with full soaking bathtubs and luxurious beds. If you can, go for a suite where you can enjoy a beautiful view of Central Park from the bedroom or living room. The fitness center is a wonderful alternative when it rains but given its prime location, opt for a jog in Central Park before starting your day.

27/02/06 | Link | Rating: 5.0
5. Eunice P.
Beautiful bar and great service!!

02/02/09 | Link | Rating: 5.0
6. Dena S.
My girlfriend and I stopped in here to grab a drink before going to a show at Carnegie Hall.  I thought the space was beautiful and the drinks were good, but the atmosphere was a bit too buttoned up for my liking.

08/03/09 | Link | Rating: 3.0
7. Heidi B.
Not because I am affiliated with the hotel :)BUT The Ritz is hands down one of the nicest hotels in the city. From the rooms to the service the Ritz-Carlton offers top notch service.  I do have one word..NORMAN!! He is the man behind the bar and has been featured in over 300 publications including the cover of the New Yorker! he is friendly, personable and will remember you and the drink you order ten years from now!  Even if you are not staying at the Ritz I highly recommend grabbing a drink from Norman!  The bar is beautiful and he is one of the nicest people you will ever meet!

26/04/08 | Link | Rating: 5.0
8. Lola P.
If you can't afford to stay you should at least have drinks in the bar. It's oppulant, rich and will make you feel like a million bucks.

17/10/09 | Link | Rating: 5.0
9. Michael L.
If you are visiting NY, well when I am visiting NY I want to feel like I am in the City and that means Central Park for me. This is the hotel in which one wants to stay for great views even if like me you do not like heights but am willing to get over it for a great room, I am also a traditional kind of guy and this hotel fits that bill too. Almost all of the Ritz Carlton hotels are my choice when available. The employees seem so concerned with you and your stay and this goes no matter who you are. IT is just a great place to stay.

27/11/08 | Link | Rating: 5.0
10. Laine A.
Was fortunate enough to spend the weekend in a suite at the Central Park South location. Very nice of course. A few service fumbles, like not remembering we had requested (twice) late check out, and forgetting to turn down the pull out bed as requested, but both were quickly recovered. Very helpful concierge, friendly doorman, great location. I see comments about the stink from horses across the street at the park, but it was so cold that weekend that odors were at a minimum. You can't beat the park views.

02/02/10 | Link | Rating: 4.0
11. Connie C.
This Ritz Carlton is a very well known and from the moment you walk up you can see that there are plenty of staff waiting to cater to your every need.  The hotel Lobby is beautiful (currently with festive decorations for Christmas).  I was able to check in quickly and then one of the staff members walked showed us around the hotel and walked us up to our room to show us where everything was.  

The room is very tastefully decorated and just what you would expect for this type of establishment.  I stayed in the Avenue Suite and would definently recommend the suites, they are extremely spacious.  The Avenue Suite had 2 bathrooms, a King bedroom suite and a living room area with desk.  The sofa is a pull-out sofa for additional guests.  

Overall I would say this hotel lives up to its expecations.  And it is in a wonderful location close to many things and right across from beautiful Central Park!

15/12/06 | Link | Rating: 5.0
12. deaner b.
Great atmosphere - our bartender was a very dapper, professional, kind, fellow - it was pretty pricey for what we're used to, I had a glass of wine and my dh had a mixed drink (yes, one each) and our bill was around $36 without a tip.  A little much for me - but the wine and service were delightful.  We had planned to have dinner at BLT the hotel restaurant - but since it was last minute we didn' t make reservations - and would have had an hour and a half wait - too hungry for that, so we found a pub around the corner - review to follow!
Oh and.... bar snacks get a 10!  a tray of shelled pistachios, cashews and flavored almonds......yum!

13/11/07 | Link | Rating: 4.0
13. Aaron M.
Twas Ritzy indeed.  

I was sent to NY for work staying at the Ritz on the company dollar, as that was the only reason I could swing a $700+ a night hotel room.  Three nights, three wifi usage charges and a continental breakfast  later, my bill was over $2,500.  For that your dirty clothes are folded while you are out, your toiletries are rearranged and laid out on a cloth for you, and you get you choice of bagel, toast or English muffin with your $30 continental breakfast.  Oh, and when you arrive, there is a complementary nut tray with dried fruit and nuts.  I got in from the airport late in the evening, so that was a godsend.

Stay at the Ritz to feel like you have old money, to feel like you're in NY and you're somebody, and to be treated like royalty.  If money at all maters to you, as in you want to keep it, this isn't the place for you.  It isn't the place for me either but I'm happy to have had a chance to experience it on someone else's dime.  

The only problem is coming back to reality as it is hard to transition from the Ritz to hotels with rooms I can rent by the hour.

25/05/07 | Link | Rating: 5.0
14. Marissa M.
I travel a lot and love hotels, but this just may be my favorite hotel *anywhere*.  I stay here whenever I'm in New York and this hotel is one of the reasons I make excuses to be in New York as often as I can.

The location is great - views of Central Park (the park view rooms are worth the higher rates) about 100 yards from Bergdorf and 2 blocks to 5th Avenue and Madison Avenue shopping.  The rooms are really traditional in decor and have an old New York feel to them, but still feel fresh and updated.

The hotel has a 24-hour fitness center and wireless access through out the hotel, which are two of my biggest amenities/asks.

The service is outstanding, room service is good, the spa has great masseuses - I could go on and on.

One tip: You can pay an upcharge on your room for "Club Access" which gets you into the really nice lounge on the 2nd floor, where they serve 5 mini-meals through out the day - breakfast, lunch sandwiches, afternoon tea, evening hors d'oeuvres, and dessert.  So, if you don't want to spend a lot of time or money eating out, you can eat really well just by visiting the club (great gourmet food).  I find it's worth the Club Access charge for this.

Only issue I've found:  The hotel doesn't seem to have a great system for deliveries, so if you're going to buy theatre tickets, etc. you either need to let the concierge know you're expecting a package or just arrange to pick them up at Will Call.

11/10/07 | Link | Rating: 5.0
15. Melanie Rose P.
This review is for the Lobby Bar.

Boy, was I glad I had worn my sleek black shirt dress with my highest black heels to work. Otherwise I would have felt extremely sub par sipping my martini here. The seating area is extremely elegant, and is more like someone's Park Avenue living room than a bar.

We were greeted immediately by a properly friendly server who promptly took our order and gave us the light fare menu. Off of that, we ordered the "sliders" (these are awfully trendy nowadays!), and even though they were "just" burgers, they were delicious.

My Grey Goose dirty martini was perfect, the atmosphere was surprisingly NOT overly stuffy feeling, instead beautiful and relaxing (but maybe it was because I was wrapped up in good conversation), and the service was rhythmic. Who could complain?

If you can afford the heftier price tag of EVERYTHING on the menu, I highly recommend this place for an after work cocktail and/or snack.

14/02/08 | Link | Rating: 5.0
16. Jordan C.
Impeccable service and wonderful rooms.  And it goes without saying the location is ideal.  The only knock I have is bar area too small ... there is a nice comfortable lounge area but the bar itself is not inviting.

06/02/11 | Link | Rating: 4.0
17. Miho K.
When I made a reservation on a phone, the lady (reservation specialist or something) helped me. She was just rude and I was very disappointed with that service.
I never stay this hotel since that lady was very rude. If you would like to stay here, please do not call to the hotel directly because she does not treat you well. Please make a reservation through online.

I thought Ritz Carlton has better service...so disappointed.

01/06/11 | Link | Rating: 1.0
18. Emily M.
I'm in NY quite a bit, and have stayed at many places in the city.  I've also been to numerous Ritz's around the world. I thought that the Central Park Ritz would be unbelievable b/c (a) the location (old St. Moritz) on CPS in unrivaled (b) NY is the center of the universe, and I expected the Ritz to pull all the stops out for a property with that location, in the center of the universe. Not so much.

The bellmen were always very friendly and helpful... held the door, offered gatorade and an apple when I got back from running, etc. Other staff were cordial but not friendly, per se. The lobby is very small, very dark, and BLT Market is pretty unaccommodating to hotel guests (only time I've gotten in is when I had reservations independent of being a hotel guest...even for breakfast).  Rooms are tiny, and slightly awkward.  My view was awesome, and major props for the Fekkai bathroom products.  In summary, I think there's better value to be had elsewhere for, essentially, a commensurate experience (CPS or CPW, luxury) - Trump International, Essex House, Mandarin Oriental.

04/08/09 | Link | Rating: 3.0
19. Caitlin R.

We went to Star Lounge to have high tea. For $55 per person, not only was the food generally mediocre, but they brought us STALE devonshire cream. Do you wanna see the yellow, butter-like devonshire cream, then Come to Star Lounge.

Let's also talk about the service. Despite the room being nearly empty, the service was very inattentive. The teapot was placed far away from the table, so we would have to wait for their service every single time our cups were empty.

27/05/09 | Link | Rating: 1.0
20. Leighann F.
When ya know some people and you have a business account, you can get a lot of cool stuff in life. And for that, I am thankful.

Case in point, I am not exactly in the appropriate tax bracket to be chillin' at the Ritz. But, through a family friend, I was able to sneak in a night's stay for a business trip at this fabulous fairy tale establishment.

Upon arrival, they pour it on. No matter who you are, it seems the staff at the Ritz treats you like royalty. The front desk was so eternally apologetic about my room not being ready when I arrived, that they upgraded me to a superior suite overlooking the park. W.H.A.T?!

Upon finally getting to my room, there was soft jazz playing on the room's sound system. On the table next to a plush armchair, a bottle of champagne was on ice and a bowl of giant chocolate-covered strawberries awaited me. A note, from my family friend, sat next to this set up, welcoming me back to New York and wishing me a wonderful stay.

From out of the two giant windows that reached up to the ceiling, you could sit on the window seat and enjoy the 15th floor, dead-center view of Central Park. They even provide you with a telescope to spy, er, view the park at greater distances.

In the morning, a call from room service asked me what I wanted for breakfast and shortly thereafter, a cart with a breakfast fir for a small horse arrived, compete with coffee, juice, pancakes, fruit, eggs, bacon and sausage.

The bathroom was completely marble, the minibar was stocked with Johnny Walker Blue and the bed...oh that bed. Like a giant, fluffy cloud with just the right amount of firmness, the sheets were probably had a thread count close to a million and there were so many pillow I hardly knew what to do with them! (imagine the scene in Pretty Woman when Julia Roberts runs into the bedroom of the the penthouse and jumps, kind of trips and leaps into the bed...yep, that was me...save for the whole hooker thing.)

Now I am sure the question comes to mind, had I not been there on the account of a family friend...would I have been given such exquisite treatment? Who knows. I am sure they regularly upgrade people when things go wrong. And the only extras I am sure I was privy to above regular guests were the champagne and strawberries, and frankly, my stay was so wonderful, I would not have noticed their absence.

If you've got the green, I'd highly recommend a stay at the Ritz. You get what you pay for and the Ritz delivers on every single penny spent. For me, I got way more than I paid for, but that's neither here nor there! An absolute treat!

02/11/08 | Link | Rating: 5.0
21. Katja V.
I love this place because of how quiet and private it is despite being in one of the most touristy areas in Manhattan. It's classic Ritz exclusivity at it's best. While this is my favorite Ritz in Manhattan, I think I still prefer to party at the Four Seasons. I'm not complaining though - I'm always down for a girl's night at the Ritz. The spa uses La Prairie (love, love, love the facials), they concierge has a plethora of movies to watch (Wizard of Oz),  and if you feel like ordering ice cream sundaes to your room at 3am, this is the place to be. The staff is amazing, always so pleasant and helpful.  I once ordered a martini  with star fruit at the bar, and they apparently ran out of star fruit. When I expressed my dissatisfaction, fifteen minutes later a star fruit appeared. Also, high tea is a lovely experience here. I often stop here in the winter after skating at Wolland rink just across the street.

03/02/13 | Link | Rating: 5.0
22. Wendee M.
Staff excellent and seemingly genuine! Can't beat the location. The rooms are so well insulated there was a thunder and lighting storm outside and we did not here a thing!!! The only drawback is the beds are so comfortable you don't want to get out!!!!
Upon checkout we were told we had a $200 credit and that we should check out the gift shop which is about 4 foot by 4 foot! It would have been nice to know earlier....not cool!

09/05/10 | Link | Rating: 5.0
23. Vivienne L.
This is definitely my second choice to stay if my first is all booked up... It close to my favorite shopping places ( 5th Avenue Baby! ) but the one major downside about staying here has got to be the horse drawn carriages that are out side to take you for a romantic stroll through the park. I love the history of it all but the nasty smell of horse poop gets me every time... I find myself holding my breath and gasping for fresh air whenever I come even close to one.

But other than that I absolutely love the hotel and the bathroom amenities are fantastic... they use Frederic Fekkai products, that's what I use at home so if I know I'm staying here I know I don't need to pack those!

Love the Ritz! But my heart belongs to another...

14/01/10 | Link | Rating: 4.0
24. Krystyn P.
So, the hotel is fabulous. The rooms are super comfortable and the bathrooms are beyond luxurious. The concierge is one of the most helpful concierges ever and can get you hooked up with anything. So I love the hotel.

Then - there's the Star Lounge. Last year, I had a delightful ham and brie sandwich there and I wanted to try to recreate the moment. So I went there with my husband, and the sandwich was just as good. My husband liked his burger. But the service was poor and slow. And then we got the bill and realized we paid $80 for two sandwiches. So, if you stay, just don't bother with the lounge. Maybe if we had better service by the waitress we wouldn't have felt quite as ripped off.

08/05/11 | Link | Rating: 4.0
25. Jack K.
Stayed here for business a few months ago.  Great location, clean, modern rooms.  I had a suite which had 2 bathrooms and 2 rooms.  Magnificent.  Excellent location, across from Central Park, a Whole Foods within a few blocks for good eating, and close to Madison Ave shopping and the Apple Store.  Would definitely stay here again!

22/08/12 | Link | Rating: 5.0
26. Sophia L.
I visit the Lobby Lounge often. They have a really good high tea menu, which I strongly recommend to anyone who is looking to indulge. I think it's a really good location if you are looking for a high quality place to have a quiet conversation with someone or if you are looking to impress a date. I've come here with a good friend a few times and for each time, I've gotten wonderful service and extremely well prepared food and tea.

21/02/11 | Link | Rating: 5.0
27. Sam G.
You will definitely be made to feel like a King and Queen (or at least a Prince and Princess) at this Ritz Carlton! As soon as we arrived in taxi, the bellhop was opening the door to the taxi before I even reached for my wallet to pay the driver. Once inside, the front desk clerk was extremely friendly and helpful and gave us a wonderful room. Since it wasn't quite ready we walked around Central Park and she called me on my cell phone as soon as it was ready. She said they would transport our luggage to our room for us and we would just need to stop by the front desk for the key! That's pretty great service!

The room itself was a suite and was beautiful, luxurious, and huge! Our stay here couldn't have been more perfect and for the money we paid, that is definitely an important thing! All the employees made me feel super comfortable and I thoroughly enjoyed the experience... an experience that is for only very special occasions!

28/03/11 | Link | Rating: 5.0
28. Lisa A.
I love to hit  NY around Labor Day and get in a little US Open tennis.  The Ritz is a great hotel.  Expensive of course, but it's NYC, The Ritz and it's across from Central Park so what else would you expect ? The lobby is nothing really special or glamorous.  

The last stay, we got the average sized with a large bathroom, sometimes we get a suite. I love staying here because of the bed, sheets and most of all the PILLOWS !  They have the most comfortable pillows I've ever rested my head on-total dream heaven !!!  I must find out where I can purchase some for my own bed.  

The service is always great.  Wonderful staff.  We always get the Club access were you can get into the lounge with the food, breakfast, lunch, afternoon tea and alcohol included.

Unfortunately, can't make it to New York this summer, but hopefully next year.  Still dreaming about the pillows...

07/07/11 | Link | Rating: 4.0
29. Brandi W.
Stayed here one of the last time I went to NYC. It's literally right across from Central Park too! The bathrooms are marble and they have these large soaking tubs.. It was raining and they gave us complimentary "fancy" umbrellas, which is a small gesture but I thought it was great. This was a pleasurable experience and in a good location since we literally walked everywhere. The hotel reminds me of the one that was in Home Alone 2, Lost in New York because of how fancy and polite everyone is.  You can walk to Times Square also. The whole stay was pure Awesomeness.

17/10/12 | Link | Rating: 5.0
30. Miranda B.
Is it worth $800+ per night?  Nope.  That gets you a comfy room, a view of an air shaft, and some robes.  Great service from everyone, but you're paying big bucks for  the NY "tax" (i.e. staying in NYC), location (across from Central Park), and that's really it.  Plenty of moderately-priced hotels in other cities are comparable to this place at 25% of the cost.   The $150 add-on of club access gets you 7am to 11pm goodies on the 2nd floor - smoked salmon and chocolate croissants for lunch, free booze, and a big bowl of Smarties and other candies on the way out.  

Nice place, but not worth the tariff.

01/09/10 | Link | Rating: 4.0
31. L R.
This review is for the SPA only. I did not stay at the Ritz this time.  

The spa was surprisingly small. The staff at the front desk seem to have their own social circle going when we checked in.  My husband received a pedicure which he said was very nice.  He laid down in a private room for the pedicure, which I thought might be a tad too intimate for a pedicure. But he enjoyed it.  I had a facial. Not so great for being the Ritz. I've had better facials.  In both the facial and the waiting room the staff would not stop talking to me. I was trying to relax in the waiting room which is so small the staff are literally on top of you while they wait outside of the private rooms for their guests to get ready for their service.  I wanted to enjoy my cup of tea and read my book on my i-pad. That was not the case. The service person wanted to have conversations with me. At one point she was so involved in what I was doing that she came over to give me a towel to prop my i-pad on because she couldn't stand the way it affects the posture. ?? (None of her business how I hold my iPad, leave me alone)

The lady's locker room is only separated by a curtain. The men pass directly in front of that curtain to get to the treatment rooms / waiting room. The locker room is soooo small we were all bumping into each other. It was apparent that we all felt uncomfortable with the space and lack of privacy.

18/06/13 | Link | Rating: 2.0
32. Jae Z.
I was hoping a non-vday vday would involve a hotel room, but due to schedules and all of life's etcs., we had greasy Chinese instead. And but when I mentioned that I thought that he'd book a hotel room for vday a few days later, I was suddenly spending the night at the Ritz Carlton.

This is my life.

I love hotels. Like, in my spare time, I browse Tablet and fantasize about recklessly lounging in overpriced hotel rooms and doing nothing.  

The lobby at the Ritz is a little anti-climactic. Situated on hotel row, across from the park, there is little to distinguish it other than the name. Minus points for the pseudo rotary dial phone in the hallway. But who cares right? You know who hangs in the lobby? Touristy tourists who are not attractive, I'm not spending my time there anyway.

The room wasn't especially luxurious (neither were the bathrobes, but i'm being finnicky), but we had a view of the park and a ginormous bathroom, which is EVERYTHING.

The towels were a little rough and the sheets were averagey - felt like the sheets I had at home, which are some standard Egyptian cotton jawnz. But the giant bed was beyond comfortable.

Minibar was stocked with blue label and I don't remember/care what else.

So I spent Sunday morning watching Spongebob Squarepants at the Ritz Carlton. Everyone should take a hotel staycation.

21/02/11 | Link | Rating: 4.0
33. Robert S.
This hotel is fantastic! My wife and I were in the city for a weekend overnight with another couple. From the time you arrive, everything from the doorman, bellman, and front desk experience is completely top notch. The staff is truly outstanding! Our friends were there for their anniversary and the staff upgraded them to a Central Park view room.

The rooms were elegantly appointed and a pretty good size for Manhattan. The bathroom is all marble and decor is really the best of any hotel we have stayed at...We usually stay at Marriott or Renaissance hotels so this is our point of reference.

We did go to the bar area and had a few drinks. It is quite nice and they brought over a tray of nuts to munch on. The menu was limited, but they did have some nice appetizers and entrees. We did not end up ordering food as we had dinner reservations elsewhere. Our waiter was very personable and took the time to talk to us when it was not so busy.

The best part is the location. It is right on Central Park South. It was a beautiful weekend and we walked the park both days. The park was extremely clean and really great place for a stroll. There are horse drawn carriages right outside the hotel if you care to go for a romantic ride. Columbus circle is only a couple of blocks away and you can walk a bit down 7th avenue to get to Times Square. Rockefeller Center is not far either. Lots of shops and restaurants in the area. It is a very upscale area compared to the Times Square locations we have been in the past.

It reminds me of the old saying "you get what you pay for". It is certainly not cheap, but we will definitely return to stay again.

09/04/13 | Link | Rating: 5.0
34. Two Y.
I stayed at this hotel several times and always had a good experience although others have had some issues at times. Excellent service and professional staff although it is a bit pricy. The spa and ammenities are excellent and the views spectacular.

13/05/14 | Link | Rating: 5.0
35. Mike H.
Superb. Everything you would expect from the Ritz. Friendly staff, impeccable service. Norman at the bar is a fixture and a wealth of knowledge. Fitness center is top notch, but a run through the park is even better.

14/12/13 | Link | Rating: 5.0
36. Kathy H.
Thanks to Kerri, Regena, Brian, Felix and so many more Ritz associates for helping to make our recent Sept. stay a delight. Yes, let's admit at the top of this review, staying at a Ritz property costs $$$$. Whether you're booking with points or paying with hard-earned cash, this is a five-star property. Having said that, those Ritz associates have no idea who or what you have. To them (our experience), they treat everyone the same...and that's with lots of special care. Every experience we encountered, from checking in and out, requesting help from the concierge, doors being opened and greeted when coming and going from the hotel, the club lounge servers, the domestic staff, the bellman, etc. All, top notch. We had the pleasure of being at the Ritz during the UN mtgs., which in many cases, meant crazy traffic and more then normal activity at the hotel. We found the excitement of meeting people from many countries, hearing foreign languages and seeing unique dress only added to our NY experience. It's not every day you meet and share an elevator with someone from Kenya. Our room was a deluxe king with a Central Park view. Gorgeous, comfortable, inviting and a welcome sight every night when we climbed into comfort and luxury. Upon entering our room the first day, the radio was on and tuned into a great station. That was a welcome touch that we continued throughout our five-day stay. On another note, we opted to enjoy the club lounge for breakfast, a few lunches, and often cocktails. Yes, it's an added daily expense. Given the cost of NY restaurants and bars, I do believe we saved money by dining in the club lounge. Great service, good food and a wonderful meeting place when traveling with friends or business associates. Note to the Ritz: There were guests who did not honor the "no cell phone" request. It would be helpful if the staff enforced the rule for the pleasure of everyone's experience. As you enter and exit the lounge, they have these glass containers filled with at least four different cookies, and the likes of Tootsie Rolls, caramels and other fun "child like" assorted candies. Nice touch. Three out of four of our party enjoyed a massage and/or facials at La Praire at the Ritz Carlton Spa, located on the same floor as the club lounge. My experience was excellent. Again, it's more then you would pay at your favorite spa at home, but well worth the extravagance.
The location of this Ritz is smack in the middle of great people watching across from Central Park, a hop/skip to two convenient subway stops, and amazing restaurants and shopping.
Horse carriages across from the hotel entrance...we did hear that they could be on the way out. Yes, there is a smell, however, we were more concerned about the well-being of the animals. That alone, hopefully, will motivate the city powers to do what's right. The smell never bothered us. We were forewarned. The amazing experience at the Ritz outweighs that small inconvenience. If you get to the Ritz at Central Park So., please say Hi to Felix (at the door) and Kerri, Regena and Brian...the best concierge staff we've ever encountered.

30/09/13 | Link | Rating: 5.0
37. Jaqueline C.

Booked a Central Park view suite for the weekend literally a couple of days before I was supposed to arrive in NY (I'm a huge procrastinator). When I got to the Ritz Carlton to check in there was an issue with my hotel confirmation and they didn't have it or something like that and they tried their best to get me that Central Park view room that I requested and 15 minutes later I got it!

Went up to my hotel room and a woman who worked there greeted me with chocolates. How sweet! I had a great view of the park and the room was great. The bed was super comfy- the sheets felt like they were 492803483 thread count and the bedsheets+pillows were so so white and fluffy. The bathroom was elegantly designed with marble and had a large amount of space, I felt like I could live in there.

And even though I would get back to the hotel really late at night (like 3am) there would always be someone at the door to greet me. Such great customer service!
This experience was totally worth $750 per night.

Well, just one con- The TV in my room only played Middle Eastern stations...all the channels were in Arabic and I couldn't really watch TV. But hey, who needs TV when you're in Manhattan?!

And be careful if you're planning on staying here in the Spring- I brought my friend and his allergies started acting up since the hotel was right across the street from Central Park. So make sure to bring your Benadryl!

14/05/13 | Link | Rating: 5.0
38. Jason H.
Wonderful high tea. Excellent tea selection, great service, very tasty sandwiches and sweets.

06/10/14 | Link | Rating: 5.0
39. Kimberly N.
Ritz is by far my fave place to stay when in need for a quick escape !! The spa, amenities and customer service are all excellent . I love everything about this place from the bedding, location and decor ! Pricey but it's def an experience .

11/03/14 | Link | Rating: 5.0
40. Tina C.
If you stay using rewards points, be prepared for steerage service.

From the reviews, you would think this was the only Tier 5 property in North America, and it is, for those paying full price!

We called the platinum elite member line and made reservations. The lovely reservation specialist was able to book the room, and even went as far as to contact the hotel for upgrade requests. if you are platinum elite, you are given a complementary upgrade (not a suite or club), and with the Ritz Carlton Black card, you get another complementary upgrade.

Because of our business, we are almost always given a club suite upgrade, and if not a club suite, a suite with club access. We know this is not guaranteed, and based on availability, and at the discretion of the property. Therefore, we called first to see what their load was like and if we could be accommodated.

Actually, our platinum elite reservation specialist called on our behalf, and confirmed guaranteed club access, guaranteed room upgrade, and a request (i.e., not guaranteed) upgrade to suite, based on availability.

After a morning of being referred to the hotel, back to platinum line, to customer care, to RC customer care to corporate, I was back to George.  I told George, look, just let us know if you can do it or not---we can come another time. he said no, you should just come up and we will do our best to accommodate you upon your arrival. I said, actually, I would just prefer to know so that we don't show up and get disappointed. We still could not get a straight answer.

corporate contacts the hotel to figure out what is going on. She said that they are now saying that no suites or club access are available. She then notes that, actually, they are selling club access and suites and rooms in almost every category online. And by the way, we have a regional sales rep who can access their loads, so someone was not being truthful, and this really put me over the edge.

It is your property. if you don't want to accommodate an upgrade, then fine---just say so. Don't tell me to go ahead and come and "we will see what we can do." I have small kids and it is everything to have club access, and there are plenty of choices in Manhattan. Second, don't LIE to me. manager Brian finally took the line, and said, well, there myst have been cancellations. Fine. still unlikely, and now they want to charge us $100 for club access after all of this. Fine. We were offered a high park view or a low, city view suite.

When we arrived, we were greeted warmly and enthusiastically by the professional doormen, greeted genuinely and kindly by the front desk staff, who bestowed small, stuffed horses upon each of my kids, which made them both very happy. Interesting to note, Manager Brian was standing right at the desk and never made eye contact or greeted us. Awkward.

We had arrived early, and our room was not available, which was fine. We were told that no suites were available (another change in Brian's story), but a park view room would be ready in an hour or so.  When our room was ready, we walked into a closet of 812, which was a park view, but not a high floor, so we had the view of the street and a bunch of sidewalks, row of trees, replete with the sounds of traffic---hazards of staying on lower floors.

Not only did Brian fail to deliver on either of his promises, the room was tiny.  our daughter slept in a crib in the bathroom, and our son on a roll away in the center of the room. It was almost comical. Except that it was slightly humiliating. The TV was broken, the phone was broken and one of the lamps was broken. Turn down skipped us somehow the first night, and all calls for repairs went unanswered.

As far as the club, it was mediocre. The food was on target, but not spectacular. The service was uneven and unpredictable. You had servers working so hard, and other standing around or playing games on the computer. We had been in the club 5-6 times before the only club concierge, a lovely woman, who happened to be pregnant, carried over a high chair for our 12 month old. Why not one had thought to offer this before is beyond me, but what a lovely thought from this concierge.

On another note, there were never enough doormen. I struggled with those double doors and the stroller+kids on a few occasions. Overall, my recommendations
1) Pay. if you use points, you clearly are not valued
2) Come alone. This is not an environment for kids.
3) Get a HIGH floor, park view.
4) Be prepared for the smell of horses in the lobby and in the low floors
5) Actually, go downtown and stay at the Ritz Carlton Battery park. The service, food and ambiance is amazing. Yes, it is downtown, but it doesn't matter who you are---the doors will be opened for you, the food will be amazing, and people will be kind to you in the truest sense from the ladies and gentlemen at Battery park. If you must be at Central Park, try Essex house.  Pluses:  Housekeeping and concierges superb.

28/05/13 | Link | Rating: 1.0
41. Kelly S.
Attended afternoon tea on a Friday with my family (their first trip to NYC!) and had a wonderful time. Service was impeccable, food was amazing, tea was perfect. The "sweets" portion had some interesting choices of "sweet", but everything was great to try. Ambiance was great, right down to the china and place settings. Everyone seemed relaxed and having a wonderful time.

24/05/14 | Link | Rating: 5.0
42. Alayne H.
My daughter and I stayed here and although I have stayed at other Ritz-Carlton properties, this was her first time and she was impressed. We loved the location and were fortunate to have a room on a high floor with a beautiful view of Central Park. There was even a telescope in the room - nice touch.

Our room was spacious with a full closet in the entry way and his and her closets in the main bedroom. The oversized marble bathroom was impressive and I love that there were drawers in the vanity so we didn't have to spread out our toiletries on the counter.

Turn down service with a dark chocolate and bottled water was appreciated at the end of a long day. The bed and linens were so comfortable it was hard to get up in the morning to start the day.

A full service spa and afternoon tea are a couple of the amenities.

Customer service is what you expect from the Ritz-Carlton brand - outstanding. The bellman, concierge and front desk staff were attentive and ready to assist however needed.

If you are vacationing in New York, this is a great property to hang your hat after a long day .

02/10/11 | Link | Rating: 5.0
43. Jackie B.
Ricardo in housekeeping was so great! He went above and beyond for me when I had a bad fever, helped me with my blankets and was so accommodating throughout the whole ordeal. Very impressed!

10/04/14 | Link | Rating: 4.0
44. Tracy D.
Oasis in a sea of chaos!  The busiest weekend I have ever seen in NYC.  Concierge set us up with delicious dinner reservations.  Staying in a beautiful City View Suite (can see the park).  Love the lounge on the 2nd floor. This is the only place I will stay in NYC !

28/05/14 | Link | Rating: 5.0
45. David E.
I had an issue with a reservation but it was handled exceptionally well.  Jenny at the front desk was fantastic.  My daughter went to see a show and when she got back to her room the cd from the show was playing in her room as a gift from the hotel.  That was a very nice touch.  We will be back.  Thanks

28/07/14 | Link | Rating: 5.0
46. Steve T.
What makes the Ritz such a top notch hotel is the staff.  Professional, knowledgeable, and courteous, they will do everything in their power to make your stay as pleasant as possible.  Our hostess at the club lounge, Gaby, helped us with bar selections, dining, and directions, and her pick, Beauty and Essex, a cool and hip speakeasy in the East Village, made the night.

Located right on Central Park South, the Ritz affords you access to the park as well as a short walk to everything good in midtown.  Two different subway lines are within a block, so you can get to just about anywhere on the island in 10 minutes and a $2.50 fare.  

My only small quibbles about this particular visit were the loud banging that occured on our first night (the front desk moved us to another room with central park view) and the construction taking place on the front, obscuring some of the wonderful view of the park.  I also would've liked more variety of food offerings at the club lounge.

27/01/13 | Link | Rating: 4.0
47. Jenée P.
I love the location of this awesome hotel. The customer service is amazing, room service is perfect, and the beds are heavenly. I stay here on every trip to NYC and they remember me each and every time. What more can you ask for?!?

22/06/14 | Link | Rating: 5.0
48. Grace C.
Everything you would expect from a 5 star Hotel, you can expect here and you shall receive. We had the pleasure of staying 5 nights in this establishment and loved every moment of it. We arrived very early as we had taken the red eye from LA and expected to just have our bags checked while we walked around, but instead we got to check into our room right away. I'm sure this was because it was January and they were not completely booked. Either way it was awesome because I was unable to sleep on the plane ride there.

The rooms themselves are very cozy, but by no means small by NY standards. I felt very welcomed as soon as I stepped inside. From sheer exhaustion the first thing I did was plop down on the bed as if I were in some cheesy movie, but boy was that bed comfy. I surrounded myself with the fluffy covers and just slowly exhaled allowing every muscle in my body to relax. That moment was worth the cost of the room for me.

The bedroom included the bed along with nightstands and a dresser with a tv set. Plus a table and a chair. The bathroom wasn't as big as I had hoped, but again this is NY, space is limited here. You still get everything you need with small touches here and there to make it feel luxurious.

The doormen somehow knew our names when opening the doors for us every time we walked in and out of the Hotel. They will help you hail a taxi if you need one, but the Hotel also has a few cars at your disposal on a first come first serve basis. We have taken their SUV just to go down the street and also their Maserati to a dinner reservation. Everyone was very nice and helpful. We were never made to feel like we didn't belong there even though we're young. We didn't feel as though anyone was pretentious or condescending in any way. We genuinely felt welcomed and wanted.

04/02/13 | Link | Rating: 5.0
49. Nick W.
Overall I was disappointed with this Ritz.  Check in was at 3pm however they couldn't get me in my room until after 4.  I had dinner reservations that were very difficult to get and couldn't be pushed so time was short to get ready and get downtown.  What really got me was the quality and selection of the club level lounge.  It was extremely disappointing.  All finger sandwiches and cheese and just two bottles of rather inexpensive wine.  For $100/person it was ridiculous.  Now don't get me wrong, I didn't expect a gourmet dinner however the Ritz Carlton at Battery Park in lower Manhattan has an AMAZING selection of foods including hot items.  Also they have champagne available in the evenings.  The breakfast items there were significantly better (sorry Ritz Central Park, not everyone eats salmon and cold cuts for breakfast...yuck!, this is America, give me something with eggs or bacon please). Next time I'll book the JW Marriott down the street also on Central Park.  Their club offerings were amazing and their breakfast was unreal!  Overall this isn't a bad Ritz by any means but you have to know what you are doing to avoid spending money on luxury that just doesn't exist.

15/12/14 | Link | Rating: 2.0
50. Mylyne S.
Excellent service!!! Rooms are smaller than a typical Ritz hotel but service made up for it. Location is close to everything.

28/09/14 | Link | Rating: 4.0
51. Simon L.
A most wonderful place.

Six of us at the bar.

The bartender prepared exquisite libations ranging from a fluid vesper martini with Plymouth gin to a 15 year Barbancourt with tonic and club soda.

The vesper arrived with two parts gin to one part lillet and one part vodka with a sheen of ice floating on top of the super chilled liquid. Served with an orange peel by request, the beverage mixes sharp spices with syrupy vodka and orange.

The Barbancourt is meshed with organic soda and crisp, bubbly tonic. The rum speaks for itself.

Several grey goose martinis poured perfectly.

Almonds, salted pecans and spicy peanuts for the fingers. Crisp and buttery pretzels and potato chips.

Service begins with warm greetings and ends with warm farewells.


28/06/13 | Link | Rating: 5.0
52. Carlos A.
This is a great place to have a drink. Our bartender chatted with us and provided exceptional service. I like their mold cider on a cold day. I would definitely go back for the drinks and service.

01/01/14 | Link | Rating: 5.0
53. D. R.
Best Ritz Carlton we've ever stayed at.

29/11/14 | Link | Rating: 5.0
54. Dani B.
Before I moved into the area, I stayed here for weeks at a time. I got to know nearly everyone at the hotel by name, and when they saw my name pop into the computer they knew exactly which suite I wanted. Often it was a free upgrade. They really get to know their guests. There are some rooms at the end of each hall better super quiet if you're like me and struggle with insomnia.

The one star deduction is because of the price... There were times I paid $800 or more per night for an average room. Room service is very expensive as well. They have a lot of service and a lot of amenities which are super helpful. It is nice to be so close to the park! This is a beautiful place during the winter time.

I have used the spa dozens of times, and always had a great experience although it is also quite pricey. The restaurants are as well. I enjoyed the club level... Nice selection of teas and refreshments during the day.

If you can afford to stay here, it is a very nice location.

15/04/14 | Link | Rating: 4.0
55. Michelle P.
We always look forward to staying here when we visit the East Coast!  From the minute you arrive it is excellent service!  The doormen are always very kind and helpful.  They will send you in the right direction and tell you the best spots to eat at!  

We always stay in the park view suite and it's always very comfortable.  Comfy beds and very clean rooms!  We always get access to the lounge on the 2nd floor and after many years of visiting, the staff is always the same great people year after year and they are always a pleasure to chat with.  Room Service is very good and they were very accommodating to our picky 9 year old.  After ordering, our food was delivered in less than 30 minutes.  We tried many items off the menu (fruit plate, mango dessert, peach cobbler, filet mignon entree, asparagus soup, French onion soup, mac & cheese) they were all excellent!

Home away from home!

26/07/14 | Link | Rating: 5.0
56. James T.
If you're going to the Ritz, you must know reservations are required, dress-code while not strictly enforced, is extremely encouraged, and you will be spoiled. The beautiful Star Lounge of the Central Park Ritz does two seatings: one at 2:30pm, the other at 3pm. They offer tasty and creative finger sandwiches, sweet scones with the cream and fruit preserves, and a wide selection of their specialty teas blended by the famous "T" company. Upgrade your experience with some champagne to truly live the life of luxury.

06/12/14 | Link | Rating: 5.0
57. Keira R.
This was my second visit and I was not quite as impressed at the first time. Both times we went for afternoon tea and the food was delicious. We requested changes in the first course due to fish allergies and they happily obliged. Tea was replenished consistently and the atmosphere was luxurious and beautiful. The only reason I gave it 4 stars instead of 5 was due to the second visit. We went during the busy christmas season and the service was just not as attentive as it had been the first time. There was also a loud party acting like they were in a bar on a Friday night. The manager spoke to them, but she really should have asked them to move to the bar. It kind of ruined the experience a bit. All in all, it is a beautiful place with wonderful service and a must-visit for afternoon tea, which is one of the few that offer champagne as well!

11/01/15 | Link | Rating: 4.0
58. Christina A.
I have been a hotel guest here a few times and just a few other occasions just hung out at their bar. Beautiful establishment, luxury rooms, although their regular King size rooms a bit on the small side. I did find the rooms a bit dusty. Friendly staff, an amazing nabe and view of Central Park.. A bit pricey, but lovely NYC landmark.

31/01/15 | Link | Rating: 4.0
59. Henry J.
Have stayed at Ritz Carlton hotels all over the US, and the worst experience to date was at the RC Central Park on a recent trip to the city. It is not an inexpensive hotel, and expected top notch service. To be given a room near an elevator that smelled like smoke, was basically less than thrilled to have to request a move. A service letdown.

16/02/15 | Link | Rating: 1.0
60. Ben W.
I love to go to the bar at the ritz carlton. The bartender is one of the best in the city! The hotel is truly first class. I have stayed there several times and have been more than pleased with the rooms and staff.

18/11/14 | Link | Rating: 5.0
61. E T.
The Ritz Carlton brand seems to be hit or miss for me lately ... probably due to their rapid expansion. It seems like lately you either get a top of the line experience like no other hotel can give you ... or a hotel that is pretty much a regular corporate Marriott with nicer shampoo and a better pool. Thankfully, The Ritz Central Park is one of the top of the line experiences.

This actually wasn't a Ritz Carlton until 2000 when The Saint Moritz Hotel was purchased and rennovated by Ritz. It opened in 2002, although walking inside you never would believe it wasn't a Ritz since the 1920s. Everything is very classy in that Ritz Carlton sort of way. (classy luxury of the past with a slightly modern spin.)

The lobby is the size of a postage stamp. The small gift shop has a small selection. Beyond that, it is a smaller and less crowded version of The Plaza. I was surprised that most of the guests didn't seem stuffy and well heeled. It kind of looked like a Disney hotel ... more families than businessmen.

I am giving this a 5 star rating with the caveat that I was upgraded to a suite. I walked by one of the standard rooms and it looked nicely decorated but very small. My suite was extremely spacious and felt more like an apartment than a hotel room. I loved it. I had a partial park view (the hotel does not upgrade guests to full park view rooms for free ... it will be a $200 upcharge at check in to get a park view room.) In the actual park view rooms there are binoculars in the room so you can look out into the park.

There are some partial park view rooms with street views and then the interior view rooms which basically overlook other rooms and air conditioning ducts. Again, had I been assigned one of those rooms, my review would be significantly different.

All of the staff was top notch. Maybe not the best I've ever experienced but even during very busy times in the lobby they were cheerful and helpful. I was a bit surprised that a majority of the staff at the front desk and in the lobby seemed to be recent college graduates. I didn't see too many older workers aside from the famous Norman at The Star Lounge who is known for his photographic memory of guests.

The Ritz might not be the most historic hotel in NYC ... and it may not be the most luxurious (St. Regis?) but it is comfortable in a 90s style luxury way. The decor in the rooms feels what you'd expect a Ritz Carlton Hotel to feel like ... classic, yes. Modern, no.

The bathrooms are marble and very well appointed ... although the lack of jets in the shower was surprising. The glass shower/separate bathtub is something that I require at a luxury property. I stayed at The Waldorff Towers and it was a regular old bathtub/shower combo. Never again will I stay there. I loved the bathroom at The Ritz. (soap/shampoo/lotion were pretty cheap feeling though.)

If I had my choice of places to stay in NYC and money was no object, honestly The Ritz would not be #1 ... but it would be in the top 5. It is not over the top luxury ... but it is comfortable luxury. You will enjoy it ... only steps from Central Park and Broadway. This is where the elite residents of NY live ... and you'll feel like part of that crowd when you stay here. Great for families.

Sure, you will pay triple what you'd pay at a decent hotel in NYC ... valet parking is $70 ... candy bars in the rooms are $10 and the drinks in the lobby are $20 ... but you probably shouldn't be looking at price tags if you are staying at a Ritz Carlton. It's more about the overall experience than the pricetag.

30/06/14 | Link | Rating: 5.0
62. Claire F.
afternoon tea at the Star Lounge

I had the most professional and courteous dealings with Ana, the Food & Beverage manager, who responded promptly at each exchange and reminded me to ask my guests about allergies/dietary restrictions, so the kitchen could prepare something to accommodate them, which they did.

when we arrived, however,  there were some issues, and since it was a Sunday, Ana wasn't there. the staff had put my party of 10 at two tables of different heights (a low couch and a proper dining table, quite a difference) about four feet away... which was odd. After about half an hour of the staff running around (while one staff member gestured to tables in the corner that they would set for us to take over, I noticed another one seat some rather roughly dressed tourists there; I think this is partially why it took more than half an hour to sort out) so much for carefully making a reservation.

once things were all settled, the tea service ($55/per person; $68 with champagne) began -- 45 minutes late -- and picked up from there. the servers were a touch absentminded but mostly attentive. the tea sandwiches were a decent variety, but a bit too cold all around. the sweets were much better (I guess everything was taken from the fridge at the same time and the savory items should have been taken out earlier to come closer to room temperature), and the huge-sized warm scone was delicious. the tea was perfectly brewed and I only had to ask for more once, the rest of the time the server was keeping tabs.

the ambiance is perfect. from the Wedgwood china that matched the brocade on the chairs and stools, to the decor all in warm earthy sunset-like tones to the mood lighting, it's a gorgeous space. and the reason I chose the Ritz over the other options, was that they don't close the Star Lounge, so we could stay there as long as we wanted. some guests required a cocktail (or three) and there was no problem with them popping over to the bar to get one and rejoining our group. as guests had to take their leave, the waiters seamlessly broke off their sections of the tab and our group consolidated, circling our chairs around one of the two tables. we lingered until about 6pm and although tea was no longer continually brought to us, the dessert trays remained in front of us in case any of use still wanted to graze (we were all stuffed). this is the reason that I forgive the reservation issue.

I found in my research that for a smaller group, particularly smaller than 3 people, there were more appealing options, pricewise and foodwise, but for a larger group, the Ritz delivered the service that a hostess requires when having a birthday tea.

20/01/14 | Link | Rating: 4.0
63. Carrie Y.
Amazing breakfast/brunch.

I had:

- French toast- I never thought I would pay $28 for 2 slices of french toast, but I have to say it was well worth the calories and taste. Best I've had to date. The caramelized bananas adds a nice touch.

- Eggs Benedict- $26 again, a bit pricy but hey its NY and its the Ritz. Fresh and full of flavor.

- Side of potatoes- Yum!

- Tea- I was hoping for full tea service, but they do offer full service in their lounge and $11 for a bag of tea put into a pot? Really???

Overall, one of the best brunches with the bonus of a view, but our group tab for breakfast was a few hundred dollars which is pretty silly for breakfast.

24/09/14 | Link | Rating: 5.0
64. M R.
We stayed at this Ritz while in town to attend the NCAA Big East Championship games.  It was our third stay here.  There is nothing even close to the quality, friendliness, cleanliness and professionalism this property provides for their guests.  From the moment the doorman greets you, to your check-in, dining accommodations and cocktails, you are made to feel welcome and appreciated.  Even housekeeping thanked us for staying here!  
Norman is a delight in the bar lounge and Zaheer in the dining room are two very valued members of the Ritz organization.  Thank you for making us feel special!

14/03/15 | Link | Rating: 5.0
65. Jennifer C. L.
YELP 365 CHALLENGE - 2014: 24/365

Do you have a Father's Day gift yet?

Have you and your husband or the whole family stayed here to share a special weekend together before?

My sister and I just learned that you can buy their Ritz Carlton robes for $150.

We're here waiting in the lobby to purchase  one now.

Pretty darn good idea for a Father's Day gift that is tied to a memorable moment of the past.

15/06/14 | Link | Rating: 5.0
66. Peter J.
Just about one of the best hotels I've ever stayed at, I stayed here many years ago when I was younger with my parents. I ordered room service and remember how exspensive it was even back then. The Ritz Carlton are very class sophisticated hotels, I know that I thoroughly enjoyed my stay there and I'm sure you will to.

12/03/15 | Link | Rating: 5.0
67. Abby S.
I been here for Tea twice and gotta say, its not worth it unless you dont want to have an experience.  1st and 2nd course is not bountiful,..meaning the food is spare so unless you brought great conversation to the table you and your girlfriend will be fighting over a nasty open face cucumber sandwich.  Do you really want this to happen?.

The dessert were awful they need a new pastry chef. Also don't ask for extra sandwiches. they make a fixed amount and would not bring out seconds.

I hate this place for tea...

listen Ritz, aristocrats eat too.  They just get drunk first.

20/08/14 | Link | Rating: 1.0
68. sophie l.
This review is for Eric in the lounge. We were referred by a long time customer who had told us to ask for Norman. He was off for the night, but we feel we got way more lucky! Eric is perfect at his job. My boyfriend's Birthday was the night we were there and treated him to dessert and it was very special. His drinks were amazing and he was so attentive to all the guests. Many return clients were there and he knew everyone's names and likes. Can't wait to go back and stay there along with sitting at the best bar in NYC. Thank you Eric!

19/02/15 | Link | Rating: 5.0
69. Ria B.
I had Afternoon Tea at the Star lounge. It was magical and the food was delicious. The service was amazing as well.  I would definitely recommend it.

02/04/15 | Link | Rating: 5.0
70. L T.
My room was on the smaller side. The bathroom is wonderful, a must to see. Over stuffed minibar, geesh. In the age of technology, where are the outlets to charge my things? Not cool.

Staff is great, so hospitable.

Fitness center is clean and so much equipment.  I like the separate areas they have to work out.

Didn't get an opportunity have a dining experience.

5 stars if they caught up with technology and added more outlets. I had to unplug the lamps so that we can charge our stuff, luckily  we had a flashlight to use with the blackout curtains to see.

02/02/15 | Link | Rating: 4.0
71. teena y.
I scheduled the High Tea a few months ago as we were planning our trip to NYC.

I checked in with Cathleen who is amazing. I asked her where the Afternoon Tea Room was and she mentioned it was in the Star Lounge. I asked her if it had a view of Central Park as I told her I remembered having afternoon tea with a view. She mentioned that I may have been thinking of The Plaza. She asked if I wanted to cancel my reservation and I said it's ok since I made the appointment in advance. She sat us in the Star Lounge and we enjoyed a nice Afternoon Tea.

Tea Sandwiches: Egg Salad w/black truffle, Chicken Salad w/tarragon (Our favorite!! We want the recipe! :), Lobster & Caviar, Rosemary Ham w/dijon, and Cucumber & Dill. They were all delicious. I can't wait to eat the chicken salad again.


A few minutes later, Cathleen came back to our table and mentioned that there was a Lounge which has a view of Central Park, but the tables by the windows were all taken. I told her it was fine, we don't mind staying at the Star Lounge. I thought that was sweet that she checked other options for me and I didn't even ask her to.. I then told her I would like to talk to her manager to let her know how amazing she was. Gabriela, Cathleen's manager stopped by our table and I told her about the amazing service Cathleen provided and although it's the Ritz and service is always their priority, Cathleen went above and beyond what I expected. Gabriela was so nice and showed us a view of Central Park for a few minutes.


She should get credit for having such a wonderful team. JP our server was also great. The service is better here than the Ritz at Half Moon Bay in California.

Overall, we enjoyed our Afternoon Tea and my girlfriend had her first amazing experience with the Ritz and Afternoon Tea. Thanks for the great memories!

29/04/15 | Link | Rating: 5.0