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The Surrey in New York, NY

The Surrey in New York, NY


The Surrey is New York City's only Relais & Châteaux hotel. An intimate, sophisticated address on Manhattan's Upper East Side, it began as a townhouse to the stars of the 1920s and is now a hot, sophisticated 2015 pied-à-terre. Its location on Madison Avenue, just a block from Central Park, gives cultured guests direct access to top fashion houses, restaurants, world-class museums and iconic landmarks, while its discreet service allows for calm personal space--"Privately New York." The Surrey offers world-class dining by Café Boulud, the atmospheric Bar Pleiades, Cornelia Spa and a Private Roof and Herb Garden featuring seasonal cocktails.  An impressive collection of 31 original modern artworks are dispersed throughout the private and public spaces.  The hotel's 189 contemporary, exquisite salons and suites were created by Lauren Rottet, accommodating celebrities, style-icons and art aficionados the world over.


Company Info:

Rating: 3.98

Address: 20 E 76th St, New York, NY, 10021

    Hotels in New York, NY



    Comments (65):

    1. Rachel R.
    Fabulous Upper East Side hotel, and we got a great deal on Expedia.  When we entered our room, the air was set to 60 degrees, which meant the room was refreshingly cool and we could turn off the noisy machine for several hours before it started to warm up again.  The staff was helpful, though the concierge directed me to a dinky salon when I was looking for a more extravagant place to suit the fact that I was on vacation.  We will certainly be staying here again.

    11/07/06 | Link | Rating: 5.0
    2. T Y.
    Great staff, Fab location and a cool retro decor. I can't comment on the cool showers since our room had only an accessible bath and, the housekeeping was a little uneven (What? No turn-down on a Sat. night? Heaven forbid!). But the beds! Plush Sferra linens and the Dux Bed. After my first night I woke up 3 inches taller and I could speak fluent Swedish! "Tack!" Dux and The Surrey!

    31/03/10 | Link | Rating: 4.0
    3. Jayne Y.
    I have stayed at the Surrey off and on for the past three years.  (My partner/boyfriend has stayed here for 20 years).  I stayed for 10 days in Dec. - 4 nights (then left) and back for 6 nights in a suite.  It was my 50th birthday and I was quite a high profile guest this trip as I was getting lots of flowers and deliveries and calls for my big dinner party that week.  In other words, we are/were VIP clients! (Ha, not bragging!)  When I was flying solo back to London that evening, my 9pm flight was delayed, then delayed more, then canceled at 2am!  I had no luggage and the local hotels were all full.  I called the Surrey to see if they had a room and she said "yes".  I hoped a taxi and arrived at 3am to the hotel - having just checked out at noon that day.  I was set to leave in the am for my new flight the next day at 6:00am.  I had only three hours, and no luggage in tow.  There was one woman and two security guards at the desk.  I told her my plight and that I was a super frequent guest and could I get a room for three hours at a better rate than the $580 rate she quoted.  Not only did she not offer a break on price - she was shockingly rude!!!!!  I asked her to look up my partners name and look at our history as very frequent visitors.  (I have stayed there maybe 5 days every two months for three years?)  She was so rude that now after 3o minutes of this nonsense with her.  I decided to refuse to pay this price for 2 and half hours sleep there and would just sit in lobby to wait for my car service.  (Other guests came and went and the guards offered them water bottles, apples, newspapers etc. . . .  I was offered nothing!!!  I went to the bathroom to brush my teeth in the back of lobby and plugged my Iphone in to charge and sat on the floor in the rear near my phone to chill in privacy.  The guard had the nerve to come to come back to find me and say that I was not allowed to sit on the floor there??? (PS they did not offer to help me charge my phone behind desk so I could not lose it???)  I was ready to go ballistic at this point.  I was treated as a "criminal" while in the midst of this flight debacle.  And don't forget I paid $60 to go to and from JFK three times to get back there?  I asked here to  look up our bills and records.  She said "I have no record or you or you boyfriend".  "I see no sign that you ever have stayed here???".  First of all, she should be fired.  Then the guards should go too.  I am just now getting over the trauma to even write this review.  I will next write the CEO, the marketing manager, the general manager etc.  . .   This place is in need of huge staff overhaul, to say the least.  (PS we had spent around $10,000 there that month alone.)  I have the Amex bills to show it.  Enter at your own risk. . .

    08/07/12 | Link | Rating: 1.0
    4. Pixie S.
    I have stayed at some fabulous hotels around the world, but by far this is the best hotel I have ever had the pleasure of staying in.  The room was ridiculously clean.  Though I knew that other people had stayed there and left behind their various types of human flotsam, there was no trace that anyone had ever been there but us.  It smelled wonderful, like fresh linens, clean and unobtrusive.  The concierge Andrew was a delight and helped us with planning both of our days.  The rest of the staff was also extraordinary.  The bed was a little piece of heaven.  Superb stay.

    25/07/10 | Link | Rating: 5.0
    5. K T.
    My husband and I really enjoyed our stay here, helped of course by the fact that his company was footing the bill.  I would say it is a luxury hotel, but not a 5 star hotel like they claim, more like 4.5.  Yes the staff is wonderful, especially the housekeeping staff and the bellmen.  There are just a few little things that keep it from really being 5 stars.  Things like there is not a bathtub in the regular rooms' bathroom and the water pressure was terrible in our room.  What is awesome is the personal bartender service they offer.  The beds were super comfortable and the lighting controls ( a little thing we know ) were super cool.

    25/06/11 | Link | Rating: 4.0
    6. Lucy C.
    My husband and I just returned from a trip to NYC where we stayed at the beautiful Surrey.  We loved everything about it - the location, the room, the rooftop bar, etc....  Yes, the location is away from all the action but it's convenient to subway stations (on Lexington) and it takes all of about 3 seconds to get a cab on Madison Ave. It's quiet and the streets of the UES are pretty. We had a nice room on the 16th floor, at the end. It was super quiet, we didn't hear our neighbors or street noise. We were directly below the bar so once in a while someone would drop something and we would hear a huge crash which was funny to us. This only happened twice while we were there and never at night.  That was the only noise we ever heard from the bar, by the way.  I'm a clean freak and didn't have any issues with the cleanliness of our room at all. It was beautiful and our bed was super comfy. No issues with the bathroom or water pressure as some have stated. The rainhead shower was awesome! The rooftop bar is gorgeous - very intimate with great views. My only complaint about it is the drink prices really are outrageous, I don't care how rich you are, it's ridiculous! We didn't really need the staff for anything but everyone was always friendly & willing, especially Koko at the door. My husband ran out to 3 Guys around the corner (on Madison) for coffee in the mornings and on weekdays there's a cart right across the street with coffee. We loved our stay at the Surrey and hope to come back some day!

    14/07/11 | Link | Rating: 5.0
    7. L N.
    Didn't stay at the hotel but had a facial at the spa.  It was amazing.  Very small and intimate setting.  Great facial with Helen.  Highly recommend and will definitely will be back.

    22/01/12 | Link | Rating: 5.0
    8. R R.
    The hotel is gorgeous and spotlessly clean.

    The staff and management could use a crash course at the Four Seasons, The Ritz Carlton or The St. Regis in mid-town to learn the essence of customer service and care.  Even The Carlyle across the street, in their own snooty way, can give lessons in hotel management to the Surrey staff.  

    The list is too long to mention, but suffice it to say, unless there is an incredible discount offering to return to stay at this property, we shall not. There are too many other great properties (a few listed above) that offer much better and more polished service and a better value.

    That said, the concierge staff here is unbelievably good.

    27/12/10 | Link | Rating: 2.0
    9. Melissa T.
    Fantastic stay, excellent service. I stayed here the night before my wedding and got dressed with all my bridesmaids. The staff was beyond helpful--professional, caring, and genuinely interested in making everything go smoothly. Room was impeccable, beautifully decorated, great bathroom, and wonderful location. Looking forward to coming back sometime soon!

    15/09/11 | Link | Rating: 5.0
    10. JoAnn P.
    Stayed here while on business during Armory Week.  It was fabulous and beautiful.  The staff was tremendously helpful and attentive.

    20/04/10 | Link | Rating: 4.0
    11. justin s.
    Spent 2 nights here in June '10.  Room was cool: spacious, great modern decor, beautiful bathroom and great plasma tv with a zillion channels.  

    Awesome rooftop deck with a cool vibe, stiff cocktails and sweet view. 5 stars on the deck.

    Only downside: my guest and I are newbies in NYC and had asked the concierge 3 separate times for some ideas on things to do, help with broadway tix, restaurant suggestions etc.  Dude could not have been less helpful if he tried.  Usually the concierge Is just gushing with ideas.  Whatever.  He sucked.  

    Oh - we did a couples massage at the spa.   Off the chain (good)

    5 stars for room spa and rooftop lounge. 1 star for concierge.  

    For my money it is well worth it.  Recommend.

    20/06/10 | Link | Rating: 4.0
    12. Seamus M.
    I like the Upper East Side, you can feel the money as if it is in the tap water. The streets are clean and safe and the park is right outside your door. I would live in this neighborhood but I don't have the $500,000 a year job to pull that off.

    The Surrey Suite Hotel allows me to pretend that I live here with the rich and famous of this neighborhood. One piece of advice on the Surrey Suite Hotel. Don't take a room on the second floor, I was awoken on a cold Sunday morning by music from the kitchen. Otherwise this is a nice find in a great area.

    28/01/08 | Link | Rating: 4.0
    13. jay p.
    Great hotel, amazing staff and competitive rates! The rooms are remodeled and very spacious- not to mention the beds are very comfortable.

    11/01/11 | Link | Rating: 5.0
    14. Jo W.
    Great location- walk to Central Park or head the other way to Lexington Avenue for subway stations.

    Rooms are beautiful and the water pressure is great in the shower.

    Only knock is no coffee maker in the room, but there is a great Dean & Deluca at Madison and 85th St.

    05/07/11 | Link | Rating: 4.0
    15. Christopher Scott H.
    My girlfriend and I just spent three days at The Surrey.  Our room was small but really nice...in fact we were quite pleased with it overall.  Very comfortable bed and loved that it had a small window in the shower.  The location and feel of the hotel are really nice as well.  Unfortunately the service we experienced from the bellman the the servers in the bar was pretty lax.  In the bar we really felt as though the servers were making very little effort to stay on top of the most basic details like checking for drink refills and just checking in overall.  I think this would be a really great hotel if the attention to quality service was there.

    17/05/11 | Link | Rating: 3.0
    16. Laurence T.
    If you can afford it, it's a truly great hotel in the upper east side.  Great bed, fancy lighting, nice lcd, big shower and truly great staff.  The Surrey is not much more expensive than what I paid for at other popular hotel chains  in Midtown.  It's a great hotel to take your wife/girlfriend, much more romantic, unique and secluded than other Midtown hotels.

    16/09/10 | Link | Rating: 5.0
    17. Wes B.
    This is one of my two favorite hotels in Manhattan.  We stay in the city quite often and its great to find a place that makes constant travel feel like a luxury at the end of the day.  The rooms are fantastically clean and comfortable, the service is stellar, and if the weather is cooperating the guest-only rooftop deck is unbeatable.

    28/07/11 | Link | Rating: 4.0
    18. J Y.
    This is a great place to stay if you like the Upper East Side. Rooms are fairly large. Cute rooftop bar. Great location near the park and Madison Ave. Staff is friendly, helpful and professional. Note that this isn't quite a 5 star hotel, so if  you're expecting the Mandarin or the Four Seasons, you're not getting it. BUT -- it is a great little high-end boutique hotel with personalized service.

    When I arrived, my room literally didn't have even one bar of soap. No biggie -- I asked housekeeping to restock the room and guess what I got...? Service with a SMILE.

    I don't expect perfection, but what does impress me is any hotel that seems happy to help and accommodate its guests. I got tons of smiles, courtesy and helpfulness at the Surrey. For the price and size of the room, it's quite the deal already -- but add the pleasant professional staff into the mix and you've got a real winner.

    09/08/11 | Link | Rating: 4.0
    19. David F.
    Amazing service, amazing accommodations, amazing location. They literally come by to service the room about 8 times a day. Can't really ask for much more from a hotel stay.

    30/11/10 | Link | Rating: 5.0
    20. John I.
    The Surrey is a quality hotel with an understated lobby and very nicely appointed rooms. As I walked in from a very long trip, I was welcomed into the lobby quickly and without issue. The room was ready plus they offered me a nice warm facial cloth to refresh. That being said, I was shocked to see no personnel at the front door (to open) and to carry my bags. This was a major let down as a hotel within this class should have the right level of personnel to work with guests at the major hours of the day/night.

    I went up to my room (bags clinging to my body) and was nicely surprised with the size and features of the room. Carpets were new and there were no major smell to speak of. The lightening system is worth mentioning as there are at least three or four settings to set the mood (e.g. evening, day or dimmer). Good electrical outlets and desk were embedded in the suite. I was very disappointed with the phone systems (hard drive issues) and bed. The bed was firm and uncomfortable (contrary to some of the reviews). The TV was a good size for the room and had numerous channels. The wake up call system was A-OK too. The concierge was excellent and the female professional worked diligently with me to develop my NY plan. Bathrooms were very nice with a special mention of the exceptional shower. Maid services were poor overall. Although the room wasn't messy, they shed their respective hair in the bathroom and misplaced some of my belongings during their clean-up.

    I would also advise you not to eat/drink at the hotel pub/bar. It is very expensive relative to the quality of the items served. Very limited menu plus the drink menu was absolutely disgusting. No thought went into that establishment plus the service was rude.

    The hotel is in a nice location (overall) and close to some subways.

    The Surrey was A-OK, but they must correct some of these issues before the rating can be increased.

    Thank you.

    16/03/11 | Link | Rating: 3.0
    21. Kim D.
    After coming highly recommended I decided to leave my old city faithful the Four Seasons and give The Surrey a try.  We booked and paid additional for an early check in.  After the red eye from California we arrived at the hotel around 9:30 a.m.  I was looking forward to a hot shower and breakfast before my meetings which started at noon and 2:30 downtown.  Upon being greeted my a very unfriendly and unhelpful front desk person I was told that they were fully committed and early check in was unavailable.  I am welcome to check in at 3:00 like everyone else and they would not charge me the early check in fee.  So as I sit here in the lobby I was not given any solution to my having to attend both my meetings in travel clothes.  No suggestion to have breakfast while I wait.  I don't even know if they have restaurant  because the front desk person was so rude.  Might I suggest never ever visiting this hotel!!!!

    27/09/13 | Link | Rating: 1.0
    22. Nikki R.
    A close friend tipped me off to this quiet little gem located in the UES. Seeing as it shares a name with my favorite celebrity toddler, i had to check it out.

    Wow - was i impressed.

    The colors, the lines, the decor, all so classic & cool yet hip. A large black & white photo of Kate Moss hung in the lobby which managed to add class where it could have come off  tacky & overtly trendy.

    When we arrived our room i was in heaven!! Everything from grey printed carpet to the monogramed "S" towels in the bathroom refreshed my senses.  And the bed - divine!  I have never slept in a more comfortable cloud of soft linens.  

    I had to opportunity to check out the a larger suite a friend was staying in and it was just as lovely.. a large balcony, a full bar and fridge w/ a stovetop range!

    But the best part is the staff. Everyone is helpful with out being too robotic and forward. The concierge to the bartendar was relaxed and helpful... they honestly felt like friends.

    If you have the cash, skip the old st regis or ritz and head up town to the surrey.  You wont be surrey, ehh, sorry :)

    18/03/10 | Link | Rating: 5.0
    23. Michael B.
    Such a wonderful hotel. Chic interiors, formal feel, but a comfortable atmosphere and very pleasant and attentive staff. Beautiful, well-appointed rooms with nice location near Met, Whitney. Room service is less than quick and routinely forgets things, but otherwise great food. Terrific hotel bar. Good for both business or pleasure.

    24/07/11 | Link | Rating: 5.0
    24. M H.
    Spectacular location and great services are just two of the reasons you should stay at The Surrey Hotel.

    25/02/12 | Link | Rating: 5.0
    25. Jim P.
    Great place to stay. Not cheap, of course, but fully lives up to the standards of Relais & Chateau. Three wonderful days in a clean, beautifully appointed room, with a staff that can't do enough for you. WiFi was a bit weak in our corner room, but not really important with so much else to do.

    17/05/12 | Link | Rating: 5.0
    26. Blair N.
    We just checked in and the manager was extremely rude, did not have one of our rooms available by 4 pm.  Very disappointed and would not stay here again.  Wish we we were somewhere else.

    26/07/12 | Link | Rating: 1.0
    27. NWB T.
    The Surrey is an experience! It is so beautiful and detailed in design.
    We stayed in a corner room with views of the city. Every night was turn-down service in which they left some good cookies. During the day they left green apples and bottled water. By far this hotel has changed me life. I now want to design my house just like this! They even have a sound system in the room and in the bathroom. All you need to do is hook up your mp3 player or play music through the TV.
    The bed is comfortable and plush. The staff was great.
    We did get shoes shinned and when they came back they were in a really nice brown leather box. Great service!

    The rooftop bar is cool, just pricey.
    The bar downstairs is also pricey but they have good choices as far as unique drinks.
    I want to go back now!

    11/01/11 | Link | Rating: 5.0
    28. michael d.
    Went to Cafe Boulud for drinks.  Classy, cool, ambiance..suave  Bartenders in costume (suits) cool...drinks were excellent. Apps inventive,tasty and well executed. Wait staff as classy as can be expected.  Price?  If it bothers you next time hit Fridays. It ain't Arkansas, its THE CITY.j

    26/06/13 | Link | Rating: 4.0
    29. Superfly T.
    I don't think I've given a 5 to any establishment the first time I tried it, but the Surrey totally exceeded our expectations.    On arrival, we were upgraded to a larger mini suite room that was impeccably clean and beautifully decorated.    The room's best features are the bed comfort and great soundproofed windows for silence, and the bathroom which had one of the best showers I've ever stepped in.  The staff will do anything to assure comfort and greets you with a smile all the time.  Everything about this place is perfect, everything.

    I do agree with some of the other yelpsters, the coffee puzzle in the morning leads you on to the street or into the neighboring restaurant.  As it turns out, the restaurant next door is Cafe Boulud and their coffee and breakfast was very good.

    07/07/11 | Link | Rating: 5.0
    30. Clifford R.
    I really enjoyed my stay at the Surrey.  

    Booked a 2 bedroom suite for the weekend, and it was huge!  Granted the connected bedroom was average sized at best, but the one bedroom suite had ample living & dining room.  Couch with return, a few arm chairs, and a table for 4.  The bedroom was great, but the bathroom was amazing.  Loved the tub, the sink, the shower, everything.  Really first class bathroom.  (no TV in the mirror ala Trump though).

    Anyway, when we had first checked in we were offered some Champagne, which is awesome.  Some places offer a bottle of water, or to send up some tea, but some Champagne while signing away a few thousand dollars is always welcome.  We got escorted up to the room, which I usually find awkward, especially since this was a weekend trip and we had no luggage.  But the gentelman who took us up (sadly I cannot remember his name) was very friendly and had the perfect amount of small talk.  He gave us a quick tour of the room, and then left.  

    Now the elevators all have key cards, and we were planning on having a bunch of people stop by for just a laid back evening in the hotel.  Each time a person came, they had someone escort them up the elevator, which was great.  By the end of the evening, we had a good 10 or 12 people there, and they didn't mind!  Even when we ordered room service for everyone, they didn't seem to care.  Very welcome, in the past I've been given attitude for having more than the allowed 4 or 6 people handing out in a hotel suite.    

    The room had a great view down Madison, with the Whitney right there (the Whitney building, like the art, doesn't blow me away).  

    Didn't make it to Bar Pleiades, we opted instead to go across the street to Bemelmans Bar at the Carlyle (read my review, top notch place!)

    All in all, the surrey is a really great.  Maybe not as fancy as the mid-town park view places, but still a treat to stay at.  A little odd to be staying on UES, but you've got good food, shopping, the park, museums, all right there.  Definitely give it a try if you can.  Keep an eye on the website, they have pretty good deals on occasion.

    08/07/11 | Link | Rating: 5.0
    31. Kassy M.
    I had a friend staying at the Surrey, so I got to check the place out. The hotel is extremely beautiful and luxurious, which is evident from the moment you walk in. I could've spent a couple hours sitting in the lobby...everything from the couch cushions to the lighting was beautiful.

    18/11/10 | Link | Rating: 5.0
    32. Julia C.
    Gripes: water that kept hiccuping. It would reappear again in a split second but both the shower and the sink had this problem. Managers of the Surrey, please check room 1511 (I think?).

    Front desk staff vary, some are nice and manage to pretend how much they like you very well and some are terrible actors. Though, I am not blaming them per se. I would pretend also in any customer service industry because, let's face it, customers are annoying overall (not to mention that there is a never-ending parade of them).

    Some highlights: the service at the hotel stretches pretty far. Even the cafe. I was wearing jeans and a t-shirt. I was tired and sick and totally forgot the hotel universe has this wonderful thing called room service. I think I was running a fever. They let me in for dinner without even a dirty look. Good stress test for how you get treated though (they passed!) Like most places in NY, there is always that unspoken dress code so it was nice to feel welcomed by the staff.

    Rooftop bar is great, a bit awkward when I went since too many people + too few chairs = me sitting very close to two women and getting the evil eye from one of them when I asked if it was ok to sit at their table. My husband was working in our room so I just went for a quick nightcap alone and really wished I had brought my laptop at least.

    I actually liked the location. I thought it would be unusual to stay here since it's definitely a quieter residential area, which makes sense if you actually live here but less so when you are there on a short stay. But at least you are close to the Met, Whitney, etc. if that is part of your plan. I have now stayed pretty much all over and this is a newly discovered favorite for when you do want some peace.

    I will be back. And that is perhaps the best recommendation anyone can ever give when they review a place.

    24/08/11 | Link | Rating: 5.0
    33. Sam S.
    There are A LOT of hotels in NYC so finding the perfect one was no small task. Although my first call to the Surrey wasn't great (call center reservation agent), I called the hotel directly and spoke to a very nice woman named Opal. I let her know that I was flying to NYC to propose to my girlfriend. Upon hearing that I was arriving on the "red eye" flight, she was kind enough to give me an early check-in so I could get a couple hours of sleep before I popped the question. When I checked in, the front desk staff was very willing to help make my engagement a memorable experience. Not only did they help me surprise my finance, they also sent us champagne and strawberries with a congratulatory card. We were very touched by the personal level of service and everyone's eagerness to make our stay comfortable and special.

    The hotel is a charming, 11 story building right near Central Park. Our room had a nice view of 76th street and was comfortable, roomy (by NYC standards), and very upscale. Great water pressure, a heavenly mattress, and the chic decor made the room a true urban sanctuary. Our only complaints: Even on the 10th floor, there was some noise from the street which made sleeping in more challenging (New Yorkers like to honk!), and the TV and complex remote could be easier to use (it took me about 5 minutes to figure out how to get the iPod dock to play). However, these are insignificant blemishes compared to the fantastic experience that we had. We'll definitely be back next time we're in NYC.

    15/06/11 | Link | Rating: 5.0
    34. Frank W.
    Thanks so much. Jose was amazing and treated us like royalty. She even sent a treat to my room with a card wishing me a lovely birthday. Thanks again and see you soon!!!

    11/09/13 | Link | Rating: 5.0
    35. Mike G.
    Great location in Upper West Side-convenient to the Met, the park and the Lexington Ave subway.  If you are seeking a fully modernized classic hotel with impeccable service and standards, the Surrey is a great choice.  Don't miss Bar Pleiades.

    08/12/12 | Link | Rating: 5.0
    36. Anne H.
    Friends recommended this hotel to me, they have good taste, so I stayed two nights on a recent visit to NY.  The room was nice, large, nice marble bathroom, two sinks.  I had an amazing lunch in the restaurant and would highly recommend it.
    However, the hotel left me with a so so feeling.  There is coffee in the lobby in the morning, but NO decaf?
    I went down to get said coffee and forgot my key, it's about 6.30 a.m. and I'm in my robe, when I asked for another key, the lady at the desk asked me for an i.d.!
    There was work being done on the building, something they had not told me when I booked, so any ideas of having a rest during the day, forgetaboutit.
    Not sure if I would return.  There are too many choices in NYC.  Nothing stood out to want to bring me back.

    13/10/12 | Link | Rating: 2.0
    37. Kelly J.
    This is a great hotel on the UES.  I have stayed here many times over the years and I highly recommend it.  Ask for a room in the front so you can have a view of Madison Ave.

    10/06/13 | Link | Rating: 4.0
    38. Cary W.
    Went to the Surrey Hotel Saturday night for cocktails. To my horror and surprise I saw a mouse approaching our table. A five star hotel with a Michelin restaurant we were given a complimentary drink and the rest of our bill arrived later. They should be embarrassed.

    06/01/14 | Link | Rating: 1.0
    39. Ash C.
    Spa review.

    Small spa - really only treatment rooms and one spot for a mani/pedi.  I wandered in here to try it out and also because I wasn't in the mood to go to one of those hectic dime a dozen places.  I wanted to be the only person in there and be surrounded by peace and quiet.  That was definitely accomplished!

    The mani pedi came to 124 - really expensive!  The attention and quality was definitely better than the standard place, but still only lasted a week so I was a bit disappointed.  My pedicure still looks brilliant though, so at least that's good news!  I probably won't ever go back, but some of the treatment rooms did look divine - especially the one with the infinity tub!

    08/04/12 | Link | Rating: 3.0
    40. Janine C.
    Mom, sis and I spent a girls weekend at the Surrey to relax and reboot. Instead, this was the most horrendous stay I've had in a New York hotel in a very long time.

    Although the decor is modern, sleek and beautiful, the service borders on incompetent. Our reservation was made for a King Suite. Upon our arrival, however, management asked that we give up our room to accommodate a handicapped guest. Of course, we agreed and management promised to send a bottle of champagne to our room. The champagne two several hours to arrive and the room was significantly smaller than the suite we had signed up for.

    The next day, we had to pack up our bags and move to our suite. We were told that check out is at noon and that, as such, our suite would be ready soon after as it would be expedited. We left the hotel around noon and I returned at 2:30 p.m. to nap a quick cat nap. Unfortunately, I was told that the suite was not yet ready and would not be for another hour and a half. I had no choice but to leave and to wander around the city for an hour and a half. No apology was made. No special accommodations were offered. It was absurd.

    To make matters worse, my sister called the hotel to check if I had been able to make it to the room. The receptionist LIED to her and told her that I was in the room! I was appalled.

    Upon returning several hours later, the suite was beautiful and we were given a complimentary bottle of wine, but the cot we had requested was not in the room. We called downstairs and asked that it be sent up given that it was already 11 p.m. and we wanted to go to sleep. Thirty minutes later, we still had no cot. My mother called again and the receptionist stated that she had been told that we had turned down the cot, which was another blatant lie!

    This was such terrible service, I couldn't even enjoy the beautiful hotel. They need to clean house and hire an entirely new, non-idiotic staff.

    23/10/11 | Link | Rating: 1.0
    41. Steph C.
    When I hear "Surrey" I immediately think of the adorable spawn of Tom Cruise and Katie Holmes.  No matter, spelled like an English word, The Surrey is a lovely hotel on the Upper East Side.

    I stayed at The Surrey with my parents when they came to New York for my graduation in New Haven.  They weren't about to fly all the way to the east coast to hang out there, so they had a New York vacation with a half day's sojourn in New Haven.  My mom got a good deal for a room here on Jetsetter, and I crashed with them for two nights.

    The hotel is elegant and comfortable, but without grandiosity.  The lobby is small and pretty, tastefully decorated without too much overt opulence.  My parents' room had one king bed, and all three of us slept in it without a problem.  One of the nights, I even slept in the middle.  The bed was huge and very comfortable, with lots of fluffy pillows and a light comforter.  The room was pretty spacious, with a few other places to sit and a coffee table bearing giant books, including a fetching one about Lanvin.

    If I had acted years in advance, I could have booked my parents a hotel room in New Haven for something like $400.  As I dropped the ball, they decided to stay in a much better hotel in a much more exciting city.  It was only right that they let me crash and enjoy The Surrey too.

    10/07/10 | Link | Rating: 4.0
    42. Candace I.
    Stayed for here 3 nights for my recent NYC trip and LOVED IT!
    The service and amenities are excellent at this hotel.  

    *Nicely decorated, clean, comfortable rooms.  
    *Large beds
    *Heated vanity for cold winter days  
    *Turn- down service
    *Wonderful service staff
    *Great Location near Central Park and the MET

    Will definitely stay there again and again.  If you want to be pampered, stay at the Surrey.  They really know how to treat a guest!

    13/12/10 | Link | Rating: 5.0
    43. E B.
    Let's start out on the positives............... Great location, great bed and bedding ,,,,,,,, um that's about it. I booked a special American Express deal directly through the  hotels reservation number. The gal helping me was amazing, detailed and helpful......... Checking in was fine , I confirmed that our stay included continental breakfast and was told that it could be either room service or in the restaurant, Great . We handed over our luggage and hit the streets for a few hours before our room was ready. Once back we were shown to our room which was nicely proportioned and in a good 76th street location ............. let's do the negatives in a way that won't bore the reader.

    Room was a nice size with trendy decorating;  trendy decorating shows wear very quickly, so a Little shabby chic is creeping in the place. the TV armoire was a mess of swing doors that did not stay in it's place due to broken magnets etc. ( who uses armoires these days anyway ) wood coffee table and desk look well used. the bed was great. blackout shade did not black out very well .

    Bathroom is classic white marble , nickel fixtures , an awkward sink set-up that requires banging your head on a glass shelf if you try to wash your face. ( I really think they drilled the wrong side of the marble slab)  and the worst scratchy towels I've used. They  really were like towels in a Motel Six.

    First night we were left two bottled waters.

    Ordered breakfast to the room the next morning , they had no idea what we were talking about when we said continental so they brought a variety of things and one single bowl of instant oatmeal for two............We also received our paper which was from the day before.  As we left I brought this up to someone at the front desk , I was assured it was taken care of.

    Day two both room keys were deactivated for some reason but taken care of in the lobby. A note from management welcoming us to The Surrey with a complimentary continental breakfast in the restaurant.......... Nice touch, but again a reminder they did not read their reservation details.  No waters this time and one pair of slippers left by the bed.

    Day three , we decided to eat our breakfast in the restaurant  after once again clarifying what was included in the rate. We were assured everything was taken care of ... Arrived  back at the room that evening to two waters one pair of slippers and two packaged cookies Ala coach on Airtran . Weird.

    Final day. Ordered breakfast to the room. coffee for two, fruit, and some pastries. 50 minutes later I opened the door and saw the poor waiter standing in the hall without the correct room number. our tray included silverware and plate for one, one napkin, and no cream.

    Moral of the story. The  Surrey is in a great location. You will rarely see the same person behind the desk twice, and they are so clueless as to details in service that in no way are they a  4 or 5 star hotel. Get a great deal or rate on the place and it might be an option , but if you are looking for quality detailed and attentive staff, I would look elsewhere .

    26/03/12 | Link | Rating: 2.0
    44. Steve G.
    This place is great. We were upgraded to the larger double queen room which added another 200 sf for just 100 more per night (ask for room 1505). Totally worth it and then some.  The room is clean and comfortable and the service is above and beyond expectations. I would gladly stay here again and highly recommend.  Water pressure in the shower was unbelievable. Like taking a shower in a tropical rainstorm. awesome. They left cookies in the room for us from a local baker and when my 8 year old called down to the lobby to thank them and tell them they were great, the staff went out and got him extra cookies for the night. Nice touch .  First class service and top notch room. Couldn't ask for more.

    27/03/14 | Link | Rating: 5.0
    45. Laith A.
    Great rooms with excellent cleanliness, high standards and nice personal touches. Staff is friendly and personal, location just by the park and the roof top... Well, find our yourself!

    16/08/13 | Link | Rating: 5.0
    46. Patrik D.
    This is one of the best hotel I stayed in, it's one of the best hotels in New York.

    Best possible service, helpful and truly happy employees, not falsely faked smiles as it often is in US. The lobby so nice decorated with candles etc.

    Large and lovely, super friendly, hotel corridor was very nice furnishings. Very nice shower shampo and soap in exclusive touch and sense of figs

    Rooftop really nice and the best service, the bar in the lobby, we tried to but it was nicely decorated.

    The hotel gave us an incredible fine experience of how to deal with customers in a pro-way.

    In the area around 76th street is mighty cozy if you like UES, are nice breakfast places nearby that such Sarabeth and Alice teacup chapter 111th

    Will recommend this to anyone who wants to stay good in NY

    21/08/12 | Link | Rating: 5.0
    47. Caesar R.
    I spent one night here the weekend before Thanksgiving.  

    I really enjoyed the comforts of this place.  The standard room was spacious, the king bed was amazingly comfortable.  Both my nap during the day and the overnight was one of the most restful sleeps I've had at a hotel.  The appointments in the room are well thought out from the lighting 'menu' to the sitting area to the bathroom.  The towels and robes were perfect.  The marble in the bathroom was beautiful and the shower was just delightful.  The maid service had turned down the room and drawn the black out shade which worked like a charm.  They also refreshed the towels in the bathroom.  That is such a nice touch that other hotels tend to miss that detail.  

    All in all, you can certainly feel the luxury of this place from the time you walk through the lobby and ride the elevator to your room.  They have their own luxury brand products for hair and bodywash as well as body cream.  

    It was a wonderful overnight stay.  Looking forward to my next chance to stay here.

    25/11/12 | Link | Rating: 5.0
    48. David A.
    This Relais & Chateaux property is one of the best hotels I've experienced in NYC.  Design is modern but still classic and comfortable.  Rooms are large for New York as are the bathrooms.  Service is outstanding.  Room service, bar and restaurant were all delicious but share the same kitchen.  The location on the Upper East Side is either a plus or a minus depending on where one needs to be.

    Of note, we stayed with a dog for which we got a $100 charge regardless of the length our stay (so it was cheap for our 5 nights but would have been expensive for one).  The dog did get a special bed brought in for him though.  

    Only complaint: the internet isn't free.  For the price of the room it feels a bit like being nickled and dimed...

    18/03/13 | Link | Rating: 5.0
    49. Lena T.
    Spa.  The massage was great but the facilities were disappointing.   The so called library relaxation area is just a few chairs and ottomans right near the reception desk so you hear everything.  You also don't get to hang out in a plush robe before your massage so it was more of a come for service and leave place vs a day spa hang out here.

    But service was good and the masseuse was excellent.

    18/12/13 | Link | Rating: 3.0
    50. Tree H.
    Staff were friendly and genuinely wanted to make suggestions for our stay in NYC.  There was clearly a lot of emphasis on talking with clients in an uncommonly classy and helpful way.  That was nice.  There was a heatwave when we were here, and one of the guys downstairs actually held our room for us for part of the afternoon-- unasked for by us, at no cost-- so we could come back and take a shower before our flight.

    Great location if you want to spend time in Central Park, do the museums, etc  Also close to Candle 79, a pretty fun high-end vegan eatery.  

    In terms of our room... It was very quiet.  The decor was contemporary, very black-and-white NYC, but still relaxing.  The bathroom was FABULOUS with a shower that was its own form of physical and mental therapy.  Soothing white marble.  A mini-bar with really fun options.  

    Be aware: no pool, as far as I am aware.  Not a problem for us, but something to know.

    01/08/13 | Link | Rating: 5.0
    51. Melissa F.
    i did not stay at The Surrey, but i live in the neighborhood and dropped in last night for some drinks on the rooftop with a friend. NOTE: in order to access the rooftop, you either have to be a hotel guest, a "member" (not sure what that means), or just charming--i was the latter, and thus we were granted access.

    the view (facing downtown) is superb, the atmosphere is cozy, and the waitstaff was attentive and friendly. seeing as how it rained earlier in the evening, they offered guests towels/covers to put on top of the damp seat cushions, though my friend and i scored a spot at a table that had been covered by an awning. while the atmosphere is generally laid back, i would probably not suggest this place if you're rocking a t-shirt and sneakers.

    drinks were pricey (two glasses of wine and two vodka-based drinks came out to $80--ouch) and service charge/tip is included on your bill. but for a splurge on a quiet holiday weekend, it was worth it!

    27/05/12 | Link | Rating: 4.0
    52. Blair G.
    Best Hotel on the Upper East Side!

    The Surrey is an oasis in the chaos of NYC!  I stayed for a week, and at the end of each day, after walking the streets of Manhattan, taking the subway & dirty taxi cabs, The Surrey was like walking into a cloud of luxury and calm. I stayed here about 15 years ago, before the major remodel, and the improvements are really amazing.  

    The location is so convenient if you're going to the Museums, or for walking in Central Park.  Park entrance is at the end of the block.  There are several great restaurants within walking distance.  The restaurant in the hotel is Daniel Boloud, enough said!  There is a spa on-site and last but not least, the private roof-top, which is really amazing and rare!  The views from the roof are great, and on a nice day, you really feel like you're breathing different air up there!  

    The staff is wonderful, the beds are very comfortable and have beautiful duvet covers that are switched out EVERY day.  The turn down service is for everyone, every night.  I really can't say enough about this hotel.  A real treat for sure.

    04/06/14 | Link | Rating: 5.0
    53. Troy C.
    Favorite hotel in NY.

    25/06/14 | Link | Rating: 5.0
    54. Josephine Z.
    Very small space, but the luxury really shows. I disliked how they crowded the appointments so close together, we were able to see the people before and then those after us, like a doctor's office. They put me and my boyfriend in the couple's room which looked amazing! Very spacious with a bathroom, tub and shower! The masseuses were great; very attentive to all the knots in my back. They offer you a spoonful of honey in the beginning and really try to relax you. The only negative about my massage was that my masseuse really neglected my feet, but my boyfriend said his gave a great foot rub. Mine barely touched my feet; very disappointing!
    I am an avid supporter of showering after massages, and afterwards I asked if I could use the shower. They refused because they had (again) booked the next appointment so closely together, they needed the room. But if I really wanted to shower, I could use the shower in the room next door. Another disappointment, but I agreed. At the end, they didn't rush us out and let us relax in the lobby chairs. Overall, a positive experience with a few negatives. I recommend if you are looking to splurge on a good massage!

    11/09/13 | Link | Rating: 4.0
    55. Davis S.
    From the welcome to the farewell.........The Surrey is top shelf.
    Best in class in NYC
    Try it

    13/12/13 | Link | Rating: 5.0
    56. Nick M.
    Our family has stayed here VERY frequently over the last 10 years and a couple months ago my sister's $9,000 Rolex was stolen out of the room.  They're response to this has been ATROCIOUS, despite having admitted to complaints of recent room thefts.

    We spoke first to the manager on duty and despite having been apologetic, had ZERO follow up, no accountability.  When we filed the police report, after having to drive back into the city and rent a room again, the officer informed us that just one week before they had filled another room theft report out there.  We have been absolutely astonished that after having been regular guests for OVER 10 years they're response to this has been so shameful.  The best they've done is "sent it over to their insurance" company which allegedly turned down the claim.

    Suffice it to say that they have lost our business now which between the hotel and restaurant amounted to way more than the watch's value.

    There are so many great places to stay in this city that value your business, it's not worth staying at a place like this where you and your belongings are unsafe in and where you're value is not appreciated as a customer.

    06/10/13 | Link | Rating: 1.0
    57. david p.
    My favorite hotel in NYC that I always stay at.
    Staff are well trained and greet you by name, beds are super comfortable with quality bedding, close to the train station and shopping. Not the cheapest hotel in town, but what is cheap in upper east side anyways.

    23/01/14 | Link | Rating: 5.0
    58. Michael T.
    What's the difference between a $600 hotel room and a $100 hotel room? $500 and the following:

    - Room service adds an additional $7 to order food that is already priced for 'room service'
    - No morning coffee in room or in lobby
    - No free wi-fi: $15 per day
    - Lots of channels on TV but no guide/info button to tell you what you are watching
    - A room heating unit that you need a college degree to work
    - Foam pillows that are bad for your neck
    - Too much bedding that did not feel (as they said it would) like 400 count Egyptian cotton

    The only thing worth the money was the staff. Opening doors, they remembered my name, my dog Max, and handed me an umbrella for the rain.

    And that, as they say, is that.

    04/12/13 | Link | Rating: 2.0
    59. Mindy M.
    Can I really tell you about the bar here and risk having you take my seat? No. I'm not going to tell you any more about it. Shhhhh......

    12/06/14 | Link | Rating: 4.0
    60. Angela R.
    My favorite place to stay in NY. In a little quieter neighborhood, but so close to the park and museums. The food is amazing as well.

    01/02/15 | Link | Rating: 5.0
    61. Richard T.
    Your stay also includes a very nice new lap swimming pool with two hot tubs.  Includes a full hot breakfast buffet. Right on 76th St NY. Highly recommend this! :)

    09/04/15 | Link | Rating: 5.0
    62. Marisa B.
    My husband and I stayed at The Surrey a couple years back during a short trip to NYC. We stayed three nights and took advantage of an online deal that gave us three nights for the price of two, making The Surrey a reasonably priced upscale hotel option in the Upper East Side.

    In my opinion, there's no better place to stay while in the Big Apple than the Upper East Side. The bar and restaurant downstairs are top notch and absolutely amazing. The atmosphere can't be beat in either of them, and although they are pricey, the bartenders, waiters, and quality of drinks/food make them worth a try.

    Our room was fairly small at The Surrey, but everything was pristine. We still talk about our stay there to this day. It's beautifully decorated without the cliche feel that typically accompanies a hotel room. The bed and bed linens were comfortable and luxurious. The bathroom was spacious with a shower that I dream of to this day.

    The entire hotel staff makes it a point to call guests by name at all times. We enjoyed dinner in the room on our first night due to being tired from traveling, and although the portions were small, the dishes were perfectly executed. Pricey, yes. But again, Upper East Side living comes at a price.

    Highly recommend. We will definitely be back next time we make it to NYC!

    14/08/14 | Link | Rating: 5.0
    63. Brad M.
    Whatever you do - DO NOT DO NOT DO NOT stay at the Surrey in New York.  Other than the pillows being terrible and the wireless being super slow, the walls between the rooms are so thin you can hear everything the people next to you are doing. It is so bad, you can here the clink of the cutlery when they are eating dinner.  You might was well not worry about having a TV in your own room as you can just listen to whatever is playing on the TV next door and hear it completely fine. You also know exactly how clean the people next door are because you can hear when the flush and/or when they take a shower.  Save yourself a lot of sleepless nights and stay somewhere else.

    19/05/15 | Link | Rating: 1.0
    64. Philip L.
    The Surrey is an elegant, top flight hotel. The rooms are well appointed. The employees are attentive to a fault. The dining room has a nice, first class atmosphere and the food is wonderfully prepared and presented.

    The question then, based on the above statements, is how I could could give this establishment such a poor rating. It's simple really. Trying to get in and out of the front entrance, invariably involves having to wind through groups of guests hanging out directly in front of the main doors smoking cigarettes.

    The Surrey's first impression is akin to a typical high school scene, with a pack of "cool" kids blocking your way in while foul smoke billows everywhere from the cigarettes. I understand that these people have to have someplace to indulge their addiction, but seriously, do we all have to walk through it every time we come and go?

    28/03/15 | Link | Rating: 1.0
    65. Opal T.
    One of my favorites places for a staycation. The rooms are crisp, elegant, and modern. My boyfriend and I have been lucky enough to stay in one of the suites with a kitchen, living room with fireplace, and full spa bathroom. Even the smaller rooms share the same type of grandeur.
    The housekeeping is great - seeing my makeup and beauty supplies arranged for me on the bathroom counter just warms my heart.
    Wait. The bed. I haven't mentioned the bed yet. OMFG. The best. You literally melt into the sheets.
    The bar is also great. It's dark and sexy. I only drink Manhattans there (long story), so I can't speak on any other cocktails. But they do have Dutch gin, which made the bf very happy. The food is good too, great for small bites. There's a lot of hotel bars that suck. This isn't one of them.
    Overall this place is great. Yes, it's pretentious but it's the UES, so that's to be expected. But there's enough "cool" and "trendiness" to balance that out.

    30/04/15 | Link | Rating: 5.0