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Embassy Suites Historic Charleston in Charleston, SC

Embassy Suites Historic Charleston in Charleston, SC

Specialties

The Embassy Suites Charleston - Historic Charleston hotel is located in a historic landmark, in the original Citadel Military College in Charleston, South Carolina. Our hotel is a grand restoration, and our building is even on the National Register of Historic Buildings. The Embassy Suites Charleston - Historic Charleston is adjacent to Marion Square, where there is almost always something fun going on, from the Saturday morning farmer's market, to seasonal movies on the lawn, art sales, and more.

History

Established in 1996.

Embassy Suites Hotels is the nation's largest brand of upscale, all-suite hotels with more total suites than any of its competitors. Embassy Suites Hotels helped create the all-suite segment of the lodging industry and maintains the commanding presence in this segment in terms of system size, geographic distribution, brand-name recognition and operating performance. Created in 1983, Embassy Suites Hotels was a pioneer in the all-suite concept and today is a market share leader with more than 200 locations in the United States, Canada and Latin America. Enjoy their complimentary cooked-to-order breakfast, evening Manager's Reception*, open-air atriums, and two-room suites at every hotel.

 

Company Info:

Rating: 3.64

Address: 337 Meeting St, Charleston, SC, 29403

    Hotels in Charleston, SC

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    Comments (50):

    1. Brian S.
    This Embassy Suites is one of the best that I have stayed at; friendly employees, clean rooms, a wonderful breakfast, and in walking distance from historic Charleston.  Even the parking attendant talked to us about our trip and how we were doing, as well as the bellboy who did the same, telling us about the time he and a friend hitchhiked to San Francisco and lived in the Haite Ash berry and saw all of the hippie actions and things that happen in that neighborhood.  The building was an old citadel and has hard wood floors in the lobby, plus some of the old architecture throughout the hotel.  Breakfast was pretty good with fresh orange juice, fluffy pancakes, and tender sausage and tender, crispy bacon.  I did not go down for happy hour, but it sounded good.  So, for a clean hotel, particularly one of the cleanest Embassy Suites with a friendly staff to mach, the Embassy Suites Historic Charleston cannot be beat.  Keep up the good work guys.!

    03/05/08 | Link | Rating: 5.0
    2. Sebra M.
    Very solid hotel.  The rooms are basic and dont have attention to detail (i.e. none of the clocks are set right or to each other).  But they are large, have a kitchenette, great TVs, comfortable beds and nice coffee service.  The hotel is in a great spot.  We will stay here again.

    01/01/11 | Link | Rating: 4.0
    3. Toni C.
    The staff was very friendly and helpful. The happy hour was a nice bonus. The first room wasn't wonderful. It felt very humid/wet and had an odd smell but we assumed it was because it was hot out and maybe some smells were from the  market. Yes, it was weird that the floor was damp... And then it rained terribly one night... The ceiling started leaking and water dripped onto the carpet and one of the chairs. It started slow then really picked up. We had our answer. This was, obviously, not the first occurrence. They did switch our room for the last night with no issue but never offered anything to make up for the inconvenience. The new room felt better. The style of the building was neat as it is the old Citadel. The breakfast was great and the omlet chef was very nice. Make sure you buy your own bottled soft drinks as they were 2.50 in the hotel concession area. Very close to the main shopping areas of King Street. Short walk to the outdoor market. The Saturday market sets up along the side of the hotel and is full of awesome vendors.

    17/06/12 | Link | Rating: 3.0
    4. Dan C.
    so much better in pictures! I love the fact that this is a converted space and wasn't torn down to make room for some generic thing, but I thought the hotel was kind of creepy. The rooms are as said, very basic, not horrible but not all that great either. Not all that big. The beds are very comfortable, and a few other nice things - breakfast included and there is an evening happy hour thing also included. Location is pretty good, you're near upper king and Marion Square.

    22/02/11 | Link | Rating: 2.0
    5. Leslie F.
    Clean, helpful and courteous staff, comfortable, great amenities, good breakfast, free drinks 5-7PM, and they accommodate smokers. Their food isn't bad for hotel food, but wouldn't go out of my way to eat here with so much other excellent dining in the area.

    24/03/12 | Link | Rating: 5.0
    6. Kirk W.
    Ok, let me start by saying that in the last three years I have spent more nights in a Hilton property than my own home, not necessarily a reccommended accomplishment, but it does give me a good frame of reference. Great interior.  It is actually the original Citadel. Very friendly and attentive staff. The rooms are older but have been remodeld and nicely updated.  There is a nightly manager's special with complementary drinks and a great free breakfast.  The only issue I had was that the work out facility was sub par to some of the other Embassy's I've visited.  Not bad,but almost as an after thought.  It's kinda of hidden in a room off the pool.  If I could have rated it 4 1/2 stars, I would have.  Nice place to stay!

    13/02/12 | Link | Rating: 4.0
    7. Jay F.
    Refer to Daniel C review on 3/11.
    Staff A++
    location A
    Inside/outside seating A
    Amenities (happy hour,food,breakfast)-A

    Shower B
    Couches in room (mystery stains) D+

    Overall wonderful experience

    23/04/11 | Link | Rating: 4.0
    8. Paulette M.
    Our family stayed here for 3 nights.  Great location for walking to get food and seeing the sights.  The rooms are nice and clean.  Staff was very nice.  The breakfast in the mornings was good.  Something for everyone.  Make sure to try the made to order omelet bar.  Evening drinks and snacks were good.  The pool is ok, I saw a mouse climb up the wall while I was watching the kids play in the pool.  The gym is small but has 2 treadmills and some other type of machine and plenty of free weights.  All in all I enjoyed this hotel.

    12/04/12 | Link | Rating: 4.0
    9. Daniel C.
    Although pricey, as even with my corporate discount it was $179/nite, plus $18/day to park, this is a fine hotel. Rooms are very clean and spacious. Hotel has a nice open, airy feel to it. Staff is helpful and friendly. Hotel is located in a great spot to where you can walk to the tourist hot spots. This used to be an old fort, and my room still had a gun port in it. Cool.
    You do get free breakfast which is pretty robust.They will even cook an omelette to order for you. There's also a happy hour around 5:30 each night where you get free drinks and snacks.

    01/03/11 | Link | Rating: 4.0
    10. Lindsey O.
    The hotel and rooms are very clean. The staff is prompt and friendly. The hotel is walking a short walking distance to King street and a little longer to market street. Perfect place to stay while being a charleston tourist.

    25/06/12 | Link | Rating: 5.0
    11. Dave M.
    Very good hotel choice if staying downtown. Big rooms/suites, excellent service, and daily happy hour. Walking to King Street is easy, and close to some good restaurants and bars. This is my choice when possible. Stayed several times, never had bad experience.

    14/03/13 | Link | Rating: 5.0
    12. Jennifer J.
    This hotel is really great. It's not fancy, but it's clean, economical & well run. The free (cooked to order) breakfast & free drinks & appetizers at 5:30 is a huge savings for a vacation or business trip. It is located well, especially since North King street is up & coming & really close.  We didn't actually discover it until our last night, but still enjoyed all the hip new clubs.  No disappointments here at all!

    22/10/12 | Link | Rating: 5.0
    13. Tim M.
    Stayed here earlier this week for the third time.  The rooms get 1.5 stars - they really did a cheap job when renovating.  And the wireless is slow

    The positives are a good location and nice staff

    Plus, if it's important to you, they have three types of microwavable meatloaf for sale in the pantry off the front desk...

    30/09/11 | Link | Rating: 3.0
    14. Kathleen H.
    Stay here for 2 main reasons: convenience and space. You will get a spacious room and never need a car because you can walk everywhere. Start your day with a breakfast of omelettes cooked to order, and then you can spend your dining budget on the endless options of wonderful cuisine downtown for lunch and dinner. The hotel hosts a daily happy hour that serves mediocre wine (I'd recommend skipping it) and cheap beer, but it's free so one can't really complain.

    Visiting Charleston means eating a lot of great food. So when you are looking for the fitness center at this hotel, you could miss it if you blink. It's in the pool house building. I did not sense that it is used frequently judging by the dust and dirt on the otherwise decent cardio equipment and free weights. You're better off going for a run along Meeting street to the battery.

    Overall, it's a great hotel for the two reasons mentioned above. But for the price point, I'd expect it to be a little bit better.

    21/02/10 | Link | Rating: 3.0
    15. ChannelSeventyProductions I.
    Channel 70 crew arrived in the wee hours in a cold, pounding, rain after six hours in a bouncing rental van. The desk clerk had us checked in mere nano-seconds. Yes! A few hours later, we caught the very end of breakfast. The cook asked us if we wanted seconds as he was getting ready to close the line. Nice.
    The following morning, a garbage truck somewhere below my window substituted for the morning wake up call. Not fun. Also, the desk is sometimes slow to answer calls, but  not enough so to be a game changer.
    Overall, this ES is at the top of its form.
    (now, if they could  just get rid of early AM garbage trucks)

    04/11/11 | Link | Rating: 4.0
    16. Joe T.
    Very nice place.  Stayed four nights - just the wife and I - and had an overall good experience.  Always love the suite so we each have a tv and a place for "alone" time.   Breakfast is, of course, included and was very good.  I had a made-to-order omelet 2 of 4 mornings.  Bacon they prepared was especially tasty.

    It's the old Citadel and the windows in the rooms (at least the one we were in) are not at eye level; not a real problem, still plenty of natural light in the bedroom.

    Service was generally very good although housekeeping only left us one bath towel one day but a call to the desk rectified this.

    Great location as long as you like to walk - which we do.  Had no problem walking to Battery etc.  Several nice restaurants a block or two away on Kent (the hotel is on Meeting).

    Definitely recommend.  Sadly this is the end of our New Orleans/Charleston vacation.

    11/03/12 | Link | Rating: 4.0
    17. Craig F.
    Aesthetically, it is a beautiful hotel.  Room is really nice with a separate living room and a bedroom with an exposed brick wall.  Bed was comfortable.  However, the walls are PAPER THIN.  The wall in the bedroom...could totally hear conversations going on in the other room and last night...could totally hear the couple making love (headboard creaking and all)...ewwwwww.  And the doors to all rooms face into a noisy courtyard that makes it impossible to not hear kids screaming and running around in the halls early morning.  Impossible to sleep in.  You can also hear doors slamming.   The location is great and you are paying a premium for that location.  This is a renovated building (used to be part of the Citadel)...a recent one at that. Would have expected that they would have put a little more thought in the construction.

    01/01/12 | Link | Rating: 2.0
    18. Rob B.
    Great rooms with a historic touch. Managers reception, great breakfast. Walking distance to many of Charleston's best attractions and restraunts.

    07/03/13 | Link | Rating: 5.0
    19. Chase W.
    We stayed at this hotel because a block of rooms was reserved there for the wedding we were in town to attend. It's a very historic looking building with an inviting lobby and very friendly staff. The breakfast is top notch for this level of hotel. We enjoyed everything about our stay, except for the paper-thin walls between rooms. If our neighbors were having a conversation in the bedroom, we could hear every single word. This wasn't the case in the living room, probably because the sound of the fountain in the courtyard helped drown it out, but it's odd to hear someone next door so clearly it's as if they're in the room with you. The hotel is in a great location to local attractions, and all things considered, we'd likely stay here again.

    13/02/14 | Link | Rating: 4.0
    20. Clint W.
    I've been here several times and I've finally heard the poops.  Haunted.  Yep, ghosts.  He even has a name, "Half Head".  

    The corner rooms, on the mezz, have had numerous complaints of a teenage boy with only half a head coming and visiting them in their rooms at night.  Apparently he's a friendly bloke, and not out just for mischief.  

    I think the true attraction is how close it is to King Street, where there are lots of restaurants and stores.  Walking distance.

    15/01/11 | Link | Rating: 3.0
    21. Laura C.
    The location is great.  Albeit not too healthy, the breakfast in the morning is great and made to order.  And the staff was nice and knowledgeable.  

    Sorry folks I hate to write a negative review...BUT...I really didn't like the room, we didn't have a single window in our room.  It felt like a prison...I travel a ton for business and I am used to staying in similar hotels and this probably my least favorite ever.   They also had a bird in the lobby that you could hear all the way on the other side of the hotel with the door closed.  I am not sure whose idea it is to have a squawking bird in the lobby.  Also, the pictures i looked really do not represent the experience I had.

    08/05/13 | Link | Rating: 2.0
    22. Cindy I.
    4 stars for the staff but 2.5 for the hotel. The free breakfast was great, be sure to have them make you an omelet to order.

    The room was big but so weird with the windows 6-8 feet above ground. I had to climb up on the ledge to look out. I had small cockroaches in my bathroom each night and when I looked under the sink I understood why. There were big holes into the wall around the pipes. The place had some upgrades but still felt dated. My shower had more water still coming out of the faucet than the shower head but the staff did say they would work to fix it. Just an odd feeling to the place.

    It was in a great location. Walking distance to everything! So a very mixed review.

    06/06/11 | Link | Rating: 3.0
    23. Dion L.
    I've stayed at this hotel 3 separate times...and there's a reason.

    Dated. Super dated. If the location wasn't so great (right on Marion Square) and the staff not so nice, we'd be looking at 3 stars.  But honestly, for a few nights, it's a comfortable place, with traditionally spacious suites and a pool/gym downstairs.  Happy hour each evening for free drinks and light apps is a nice touch. Those who like a hotel breakfast will appreciate the nice free buffet downstairs.

    But again, don't say I didn't warn you.  The fixtures look like they're from the 90's, and the decor is terrible maroon/evergreen and in some places tacky floral.  

    Get out of the room, enjoy your time in Charleston!

    16/06/12 | Link | Rating: 4.0
    24. Daniel A.
    Always a good stay here. We stay here when family is in town and we want to bar hop for the night. Can't beat the managers special (warm up for the night) and free breakfast in the morning. This hotel is dated but that adds to the historical charm. Definitely not your typical Embassy. Staff are very friendly and helpful.

    26/08/13 | Link | Rating: 4.0
    25. Brittiany M.
    Great staff! Excellent service and in a very great location. The price was affordable for our suite top notch service. Although check in was at 3pm, the Manager allowed us to check in at 10 am!!! Now that is service :)

    Highly recommended and while the pool wasn't the best and the food wasn't the best, who stays at their hotel at all when you are in Charleston???? Go explore some of the best restaurants in the nation !!!!!

    12/06/12 | Link | Rating: 4.0
    26. Austin K.
    Really nice place.

    The rooms are very large with a living room space and a bedroom. My room had two televisions and I really liked the granite counters for the dry bar area and bathroom. Complimentary breakfast in the morning was hot and tasty and they do customizable omelettes which were very good.

    There is also 2 complimentary beverages offered to guests at the hotel bar every night. Sweet.

    I forgot my tooth brush, tooth paste, and shaving cream at home and the concierge at the front gave me complimentary replacements, so that's great.

    I would have given it 5 stars but the fact that I only had one window in the entire suite was a small drawback. I guess that's the price you pay for repurposing a historic citadel building

    The staff was great. When you valet your car they place three major newspapers in your car for the morning.

    Overall, I would say that it is the perfect balance between a corporate hotel and a historic building. It is owned by Hilton but there was minimal corporate signage and advertising which is nice when you're staying in the historical district.

    01/06/13 | Link | Rating: 4.0
    27. J M.
    Walk through to see the place, but keep on walking... Very cool that it is the old Citadel restored but other than that, stay somewhere else honestly.  The location is great but there are some other kick-butt hotels nearby for $200 a night...

    26/12/13 | Link | Rating: 3.0
    28. Kathy M.
    Stayed here for 2 nights while visiting Charleston for the first time. We thought it was closer to the heart of all the activities so we were a little disappointed with the location. We would recommend self park and not valet just because you probably will not need your car until you leave. Frank the concierge was not very friendly to me and that was disappointing. He had more of a do what I say or you might as well go home kind of philosophy and wasn't that forthcoming about the things I was interested in. The rest of the staff seemed friendly enough, but know that if you're having an omelet made to order it will take some time. They are not as quick as most Embassy Suites. I was impressed with the sweet potato chips and fresh veggies though that we had the first night during happy hour.

    20/03/13 | Link | Rating: 3.0
    29. David P.
    I stayed here for 2 out of 3 nights for buisness.  The hotel was the Citadel at one time from what the front desk told me although they had no pictures to prove the story.  The room was large and gave me more than enough room to relax and do my work.  The breakfast was free and it filled the tank for my day on the job.  Starting at 1730 they had drinks in the lobby and that was a good way to end a long day of work.  I really like this hotel after spending a night accross the street at the Hampton Inn.  I will stay here again when I return for work or pleasure.

    25/06/13 | Link | Rating: 4.0
    30. Afshin B.
    It's all good,,, I've stayed at several embassy suites. This one is cool because it used to be an old armory. The guest rooms are smaller than typical for embassy suites, but what they lack in size is made up for by the uniqueness of the property.
    It is an old building,,,, like the revolutionary war old!!! But again, it's very unique.
    I'll definitely stay here again.

    20/08/13 | Link | Rating: 4.0
    31. Caroline M.
    What's not to like!
    I am writing this from the hotel room, on our second and last night. My 2 year old son is asleep in a crib (provided by hotel) in the separate living room, and my husband and I can watch tv without disturbing the little one. A 2-room suite is a must when travelling with kids, and this was the only hotel I could find that had this, at that price, with this prime location. We walked everywhere from the hotel, they lent us an umbrella, had our room ready before the regular check-in time, provide a drink reception every night in the lobby, and free hot breakfast. The staff is super nice, the hotel is a historic building and looks amazing, I wouldn't think of going anywhere else if I ever come back, and will recommend this hotel.

    06/01/14 | Link | Rating: 5.0
    32. Claude S.
    Stayed the weekend of 10/23 - 10/26.

    As a Diamond HHonors member, I prefer to stay at Hilton hotels, so as usual I booked this hotel. This was a tremendous stay for me, everyone from the bell-caps to housekeeping were outstanding. I drove my car and used the valet, I was able to call down for my car whenever I needed it. I didn't participate in the breakfast buffet or evening social as we were more interested in dining out at the many top choices in Charleston. We'll be staying here the next time we come to Charleston, its central location to almost everything and the proximity to High Street where many restaurants and clubs makes it an advantage. I have to add something, whenever I walked by the front desk I got a hello from both Rachel and Hanna, I found it odd that these two young ladies were working during each time I walked by the front desk from morning to evening, I found it nice that they were always pleasant regardless of how many hours they actually work.

    31/10/14 | Link | Rating: 5.0
    33. Mary S.
    Our FAVORITE place to stay in Charleston. My fiancee proposed down in the battery while we were staying here. The staff was amazing!! He let them know what he was planning and while we were out, they placed roses, champagne and chocolates in our room. All complimentary! Outstanding customer service!! Also, we really enjoy their breakfast and welcome reception. Everyone we encountered was as pleasant and friendly as they could be. Can't wait to stay again this c

    11/03/14 | Link | Rating: 5.0
    34. Mrs. A.
    Hotel is an epic FAIL!! Very noisy from surrounding bars, and you can hear your neighbors since building construction is old and outdated. Rooms are blah, bathrooms have that dirty feel, and the staff from the bar served wine in lipstick stained glasses. If you can afford better, go to a different hotel.

    23/03/14 | Link | Rating: 1.0
    35. Robert S.
    From the outside, the silhouette of an old fort/castle (formerly the Citadel) is amazing and inviting....once you walk inside, the hotel itself is not as cozy nor inviting as other Embassy Suites.    The atrium is basic and bare....the first day we walked by the atrium on our way to breakfast we saw someone sleeping on one of the couches....this person seemed like a homeless guy, not a patron of the hotel... that was a big turnoff.   Location is on the north end of the Historic District, which makes it a bit of a walk to the Battery and the City Market...

    The breakfast is the basic Embassy suites fare, but the fruit was bland (cantaloupe and melons tasted like nothing)...Breakfast area is very small and even though they let guests sit in other areas, it is not very convenient.  

    Room was again...basic.    It felt a bit dated.    Overall an OK Embassy Suites, if it wasn't for the exterior, I would have given it 2 stars...

    04/04/13 | Link | Rating: 3.0
    36. Heidi K.
    Sabrina is the best. We would NOT of stayed here if it wasn't for her. She gives exceptional customer service, and should consider working for one of the more customer focused hotels. We were pleasantly surprised, because we didn't have much expectation for an embassy suite hotel. The room was fine, the pool was cool, location was amazing, but the other staff were not up to par. Sadly we will not come back.

    30/08/14 | Link | Rating: 3.0
    37. John H.
    Just spent 3days at the Hotel and room was spacious, staff was helpful, great breakfast. Location was close to everything and walking distance to shopping food and shopping.

    09/10/14 | Link | Rating: 4.0
    38. Maisha R.
    Having stayed in a number of Embassy Suites over the years, including several in the last year, I've come to expect a great hotel experience. This specific hotel is known for the fact that it is the renovated Citadel but the accolades stop there. The decorations are not as grand as the other locations throughout the lobby or in the rooms, the rooms are small and the furniture is old. The first night that I pulled out the sofa bed I nearly thought that I was going to fall through the mattress because of the huge dent in it and the air conditioner only blew cold air. The staff thankfully was quite responsive and our thermostat was promptly repaired.

    Like all Embassy Suites, they had a hot breakfast and I must say that the egg white omelets that they served up were better than others that I've had. The Krispy Kreme doughnuts were a nice addition to their breakfast selection. We didn't rush back to make it to the happy hour so I can't comment on that experience.

    As other reviewers have mentioned, the location was excellent. Next door in the park was the farmers market, the visitor's center was down the street, King's street was a block away and a nice selection of restaurants and bars were within walking distance.

    Hopefully in the near future more can be said of this place beyond the fact that it is the former Citadel because right now, the hotel is just that - historical. I think that overall, the hotel was decent and for the discount that we got, it was well worth it but this location struck me as being one of the neglected hotels in the chain.

    11/06/13 | Link | Rating: 3.0
    39. Adrienne S.
    I checked in at 10:30 PM, so I didn't have a chance to enjoy the happy hour.  As a Hilton Honors Member, I was greeted with a welcome bag and water bottles. There was no bellman available, so I helped myself to the many luggage carts in the lobby.  When the bellman/valet appeared he offered to help.  At that point, I figured I was 85% there in loading my luggage.  So as a bellman not so great, but he was a helpful concierge.  He directed me to the 24 hour Walgreens across the park.  The park is a bit dark.  He claimed it was safe (that night it was).  Lily at the front desk was kind during my check in and gave helpful tips.  The rooms could use and update and a really good cleaning.  Luckily, I had a double bed room, or I would've enjoyed the DNA and hair of the prior room occupants in one of the beds.  The rooms are large, for a centrally located hotel, that is a plus.  My room was on the "construction" side of the hotel.  They don't start that early thankfully, bit I was greeted at 5:40 AM with the hum of machinery somewhere in very near vicinity. Staff was nice, but for the price and the room cleanliness/DNA issues, I give a solid, "meh".

    20/04/15 | Link | Rating: 2.0
    40. C O.
    This hotel is above and beyond the average downtown hotel. The staff was very good. During the evening turn down service the staff left me wonderful chocolates and a nice note about the next day's weather. I haven't received this kind of customer service in a long time.

    19/03/15 | Link | Rating: 4.0
    41. Amy L.
    Everything about this place is amazing! The spacious rooms, the free happy hour with snacks, they even put a complimentary makeup remover wipe in the bathroom. That to me, is genius! It came in handy and I was impressed! The bathroom is huge and super clean! It looked like it was scrubbed down and really is very pristine! The only reason not 4 stars is the parking is expensive and not connected to the hotel, it is charleston so I understand but a perfect hotel would have free parking. Also there was no fan in the bedroom and I have trouble without sleeping with one bc I need the white noise. Other than that. This place is DIVINE!

    09/06/14 | Link | Rating: 4.0
    42. Frances C.
    We won't be back.

    We got in mid-afternoon and were told our room wasn't ready because we'd requested no air freshener or perfume sprayed in it. Told us to come back in 30 minutes. Got back in an hour, spoke to a new clerk. Room not ready, she wasn't very patient and finally told us to go sit somewhere and not stand there. (!)

    We waited and waited, there was a coffee setup in the lobby but the coffee was cold. We asked the concierge for some hot and after an hour finally gave up. Even with a big urn it doesn't take an hour to make coffee. We timed it, it was over an hour and a half. They were baking cookies to go with said coffee, but no coffee and nobody had bothered to check. Pitiful.

    Got to our room eventually, after a two-hour wait from when we first arrived. It was on the far end of the hotel, and it stunk of air freshener so much that we could taste it. We propped the door open with a chair to air it out but that didn't do much, so we called and complained. We did use the coffee maker, there was still no coffee in the lobby and we were tired and out of sorts by then. About a half hour later the night housekeeping supervisor called very apologetic, her boss had gotten the message but instead of dealing with it passed it to her and left for the day. She apologized and said she didn't know how that could happen etc.

    By then we were so unhappy we insisted on speaking to a manager. Some time later the Guest Services Manager came by and said he had a couple of other rooms we could look at. The first one we were shown was not perfumey in the least, why we couldn't have had it to begin with is anybody's guess. He apollogized but had no answers (and didn't seem to care that we'd gotten such a runaround).

    The room was older. There was a small window next to the bed, up high, and it leaked icy air all night. The carpet had stains. The tile in the shower could have stood a good scrubbing.

    Given all these deficiencies, we were highly amused when the guest manager said we would get turndown service, consisiting of two bottles of water and a snack (pretzels or chocolate) at 5:30 because we are Hhonors Silver members. Most hotels, the water is in the room. Some time later closer to 6 there was a knock at the door and the maid handed us to bottles of wter and one fun-size Hershey bar like you give out at Halloween. We declined it. It's like they're trying to be grand and haven't got a clue.

    Next morning we packed up and had breakfast, it was OK. The grits were excellent but the rest was just so-so. The cheap pastries were tired and had no taste, no donuts (they had bagels) and the bread for toast was airloaf. The orange juice had about twice as much water in it as it should have. I imagine the omelets would have been better than the premade eggs but at that point we just wanted to eat and leave.

    We won't go back. For what they charged plus $20+ for valet parking) we should have had a much better room, meal, and service.

    One positive note: The concierge was helpful, he directed us to a soul food restaurant around the corner where we had supper. That was the high spot of this visit.

    12/02/15 | Link | Rating: 2.0
    43. Blake J.
    **1.5 Stars**

    Booked a room here for Thursday (8/7) and Friday (8/8) of this week - a suite with 2 double beds.  The place certainly was NOT inexpensive - $229 for Thursday night, $379 for Friday night, plus another $82 for taxes - adding up to nearly $700 for a two night stay.  Spoiler alert: we only ended up staying one of the two nights...

    As noted by other reviewers, the hotel felt pretty dated.  This was somewhat offset by the historical significance of the building, being housed within the "Old Citadel," which was actually pretty neat.

    The room itself was spacious, but again, felt very dated and was quite dark as the only windows were those looking out to the main interior of the hotel (i.e. no natural light) and having those curtains open meant forgoing any sort of privacy, as anyone walking down the hallway would be able to see directly into your room.

    The living room area and bathroom were both fine, but the bedroom layout was a bit awkward as the furniture was all off centered, leaving a large open space with nothing to fill it.  Bedding left much to be desired and was super uncomfortable. The mattress springs could easily be felt pressing into the side of your body and oddly there were no standard size pillows, only small square ones like those you would find on a couch.  Sadly, the pull out couch proved to be more comfortable than the actual beds.

    Aside from the lackluster room conditions:

    The hotel was LOUD with kids sprinting around the halls until 10:30PM.  With the rooms all situated around one large common area everything going outside of the rooms is amplified.

    The bedding was also ITCHY!  We didn't see any signs of bed bugs, but when we spoke to the person at the front desk they informed us that they had received complaints of bed bugs, ants, roaches, and fleas - so, it was quite possible that something was biting us.

    Needless to say, we checked out after the first night and found a different hotel!

    The hotel staff were all very friendly and helpful, and the fresh cookies at check-in were delicious - but unfortunately that does not make up for the expensive, uncomfortable, and itchy hotel stay.

    09/08/14 | Link | Rating: 1.0
    44. Alanna M.
    Not your typical Embassy Suites.  Very historical looking.  They brought us waters and popcorn mid day and later cake.  Really nice & goes to show the southern hospitality I'm always hearing about.

    The rooms were clean and spacious.  Free wifi and plenty of cable channels.  Had a suite so bedroom was separate.  

    They serve breakfast every morning and omelette made to order which are tasty -- made with real eggs vs. carton eggs.  In the early evening they serve complimentary wine and snacks.  Had a few nibbles while waiting for our cab before dinner.

    We went to lunch and walked around to explore the town some upon arrival... it started pouring rain on our way back... when we returned to the hotel there were fresh towels waiting in the lobby for us to use to dry off with.  Another nice well thought out perk!

    I found people who worked in service were over the top exemplary, but the Southern guests or people in general were rude and obnoxious.  One woman couldn't open the door from the patio to the breakfast area... I watched the whole incident where she walked around and started to yell at one of the staff.  He asked if she tried the other door and she was offended and said "I'm not that ignorant", which she was because she didn't try the other door!  Anyway, the hotel may want to consider putting a sign up on that other door.  I hate seeing innocent working people getting chewed out for issues that are not their fault.

    07/06/13 | Link | Rating: 4.0
    45. Stacy P.
    2.5 Stars

    To be fair, I have to note that I used points during my stay because rates were ridiculous high during the week of my stay.

    Pros:

    + Location- You are within walking distance of tons of restaurants and shops as well within a block of a stop for the free trolley.

    + Suites- They did offer separate living/working/sleeping spaces

    + Room amenities-  They did have a microwave and small fridge

    + Lobby- Nice and comfortable couch and chairs to lounge

    + Free cooked-to-order breakfast and a nightly happy hour with snacks (if you can eat the food)

    Cons:

    - This place is old and the rooms need a make over. It looks like they did work on the bathroom and counter top with sink and holds the fridge and microwave, but forgot about the rest of the room.

    - The furniture was dated and stained

    - A/C - it didn't seem to work correctly. It wouldn't cool the rooms with the beds without having the door that separated it and the living space

    30/07/14 | Link | Rating: 2.0
    46. Robert Q.
    Our first hour in Charleston led us straight here. Thanks yelpers.  The fried chicken biscuit is insane.  Get it. Just do it. And get it the way they serve it, at least the first the. Its assumed that the chicken and the biscuit would be top notch, and they were.  The real surprise is the pairing with the pickle and siracha mayo.  The pickle is wonderfully tangy while the spice of the siracha adds another layer of flavor and the creaminess of the mayo ties everything together. Super good.

    16/01/15 | Link | Rating: 5.0
    47. Michelle A.
    Yup, pricey hotel.  For the cost, the room and bathroom were just ok.  I've stayed in nicer, but I've certainly stayed in worse... and we saw no signs of bugs or anything dirty in our room.  The beds were comfortable, the pull out couch was fine, the pillows were nice... it was certainly sufficient.  The common areas were also nice, the fountain in the middle is classy for sure.

    But its the location that likely drives up the price- it's next to a beautiful park that has a huge farmers market on Saturday mornings, plus it's behind a bustling part of King Street, so you are literally steps away from some of the best shopping in Charleston.  

    Besides the location, there are two really delightful things about this hotel that make it stand out for me:

    1. Happy Hour.  Every night from 5:30pm-7:30pm, there's a free happy hour at the hotel.  They put out light refreshments, usually veggies and ranch dressing, and then a rotating selection of cheese and crackers, freshly made sweet potato chips, etc.  But the stand out is the bar.  It's a real, fully stocked bar.  And the drinks are good, strong drinks.  We made dinner reservations every evening for 8:30pm, so we could enjoy happy hour out on the patio, and then get dressed and head out for the night... it was the ultimate pre-party.

    2. Breakfast Buffet.  Every morning, they serve a full breakfast buffet for guests.  Made to order omlets, pancakes, sausage and bacon and fruit and cereal and pastries and  yogurt and grits and coffee and juice... everything you could possibly think of for breakfast.  This breakfast was worth paying for, but in fact was free each morning.

    I would stay here again in a heartbeat.

    13/10/14 | Link | Rating: 4.0
    48. Scotty C.
    I've stayed in a handful of hotels in downtown and I must say that I love staying here. The rooms are huge, as expected because they're all suites, but there really is a lot of space between the private bedroom and separate living space. Every morning they have a full hot breakfast with choices like cereal, oatmeal, fresh fruit, yogurt, bagels, toast, bacon, eggs, sausage, pancakes, and yes... even made to order omelets! I made sure to catch breakfast every morning but if you go at the last minute, like everyone else, you might have to wait a bit or won't find a seat anywhere.

    In the evenings they also include a free happy hour although I was only able to take advantage once. The staff were excellent and helped me with a few things throughout the week including getting a couple packages delivered and making sure I received them in time. I also needed to spend most of my day in the room and then heading out for ours in the evening for an event. Every day when I left, I would call down and let them know I was heading out and that the room was available to be made up. No matter how quickly I came back, they had already sneaked through like ninjas to put everything back in order, make the beds, and replenish the towel supply.

    The location couldn't be better being that you're in Marion Square Park when you walk out the side door. You can walk to anything you might need in Charleston including all the bars and restaurants of the Upper King St area or all the shopping and dining of the Lower King area. Most of the historical and more tourist based activities are down by the Market which is very walkable but a rickshaw (bike taxi) or cab would do just fine for the true lazy vacationer.

    21/04/14 | Link | Rating: 4.0
    49. Tieren S.
    Hmmm... I was a little skeptical by some of the mixed reviews, but I decided to give this hotel a shot anyway. If you're reading this review, don't be discouraged by the 3 star rating.. it's just that this is an older hotel and I'm used to a little more.... class. I mean honestly, when riding up the elevator... the inside interior made me think of the movie Scarface... like any minute some assassins were going to come thru and shoot the place up... it's just really outdated. BUT!

    This place is decent. The bed was aight, nothing great. And if you are viewing the pics I took, well we were pretty much staying in the equivalent of a 1 bedroom apt. I mean you can't really get any better than this as far as space. I liked it, because my dude and I need to regroup sometimes... alone. So it was great.

    The hotel was quiet and the staff were friendly enough. Oddly enough there was water in our room when we stepped out for a bit. Didn't expect this as we had all of our things laid out. Not sure where this came from. Any "extras" I receive (because I'm a Hilton Honors guest) are normally given when I arrive. Going into my room unannounced is not really cool, but luckily all of our electronics were still in place.

    Parking is $16 if you park yourself and $22 for using the valet for 24 hours. The parking deck is barely down the street, and I was told you get to come and go as you please in the 24 hours. Perhaps we'll scope out street parking next time.

    Now I've seen reviews about the breakfast aaaaand again maybe it's because I have stayed in pretty dope hotels (Home 2 in Charlotte)... I mean the breakfast ain't all that! However, it is better than the usual. My omelet was juicy and seasoned well and my potatoes were good but probably because we were there right when they opened for breakfast. The service was good tho. Nice touch with the staff cleaning off tables immediately after a guest left and picking up our plates when it looked like we were finished. Pretty much like a regular restaurant.

    They serve snacks mid-afternoon: broccoli, carrots and ranch dressing. Warm meatballs. And some sort of trail mix. Also wine... which I was unable to participate in.

    Now the location of the hotel was what was happening. We were right next to the Food and Wine Festival, and our hotel was not even a block away from Kings street. Hence the prices of this room.

    So why just 3 stars? I mean I don't want to get your hopes up, leading you to believe you're staying in a bomb hotel. I mean the prices are justified only because of the location... location, location, location. That's really all that matters...well and a clean hotel and it was clean... and quiet. Question is will I stay there again (because we're going back... only 2 1/2 hour drive). Yep, we would stay there again.

    10/03/15 | Link | Rating: 3.0
    50. John L.
    This place is really nice!

    They serve breakfast, complimentary afternoon happy hour drinks, and have coffee out all the time!

    The atrium area is very pretty.

    The rooms are nice and the beds are comfortable.

    One quibble:  the rooms are numbered weirdly.  I get there's a mezzanine floor, but why does it share similar numbers to the first regular floor?  That's silly.  

    Overall, if you're looking to stay in a place that's convenient to all the cool places in Charleston, this is a place you should stay at.

    19/01/15 | Link | Rating: 5.0