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Holiday Inn Express CHARLESTON DWTN - ASHLEY RIVER in Charleston, SC

Holiday Inn Express CHARLESTON DWTN - ASHLEY RIVER in Charleston, SC

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Company Info:

Rating: 3.38

Address: 250 Spring St, Charleston, SC, 29403
  • Mon: Open 24 hours
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Comments (29):

1. Stephen T.
Just returned from 5 day vacation in Charleston.  This facility offers very good value.  Nearby trolley stop to downtown.  The staff deserves a five star rating.  Always friendly, and consistently willing to go the extra mile to make our stay enjoyable.

22/05/13 | Link | Rating: 3.0
2. Stacy M.
I had a great stay here last weekend. The staff was so friendly and helped me out on a couple of occasions. I was in a room with 2 beds and it was clean and there was plenty of room in the room, the bathroom was a little small though. There was a fridge in the room which was helpful.
I didn't think much of the hotel until after I left and realized I left an item in the room. Jackie was able to help me out in a professional timely manner, which I am so thankful for.

09/05/13 | Link | Rating: 5.0
3. Pat W.
Similar to many of the other posts, I travel weekly so as a IHG Platinum Member I have seen my fair share of HI's.   This experience was during a family vacation using some rewards points and I was told that our room on the 5th floor had a "view"...of the other hotels maybe...but certainly not a water view.  I can get past that but obviously the hotel was booked solid every night causing many to park on the lawn or in the gravel lot next door that turns into a pond every night when it rains and then finally having to park 2 lots away because we came in later.   I might even look past that but to make things worse, each morning there was a long line for breakfast because they ran out of food several days in a row and even ran out of regular coffee....how does this happen this is your business? The staff was friendly that's why I give at least 2 stars but it seriously makes me reconsider where I stay in the future.  The bathroom was tiny,  the balcony door handle and lock were broken, and they do not offer pay per view family movies.  Very disappointed in a place that I've come to expect a great experience each time.

07/08/14 | Link | Rating: 2.0
4. Laura R.
This hotel opened recently (March 2013) and some things look amazing (clean bedding, fresh paint) but other things look like your average, older, cheaper hotel (shower/bathroom, ac unit) plus there's still paint on door frames/etc. It was previously a Best Western, hence the old stuff. But the staff was very friendly and the lobby inviting and clean.

02/04/13 | Link | Rating: 2.0
5. Jeff M.
Nice hotel, clean.  Close to the medical complex and ball field.  Nice fitness room.  Outside pool, we didn't try it.  Not right in the tourist district but there is a bus a few blocks away.

14/08/13 | Link | Rating: 4.0
6. Adam H.
Stayed here during a recent trip.  It was our first time to Charleston and we were really excited.  The Hotel  had everything you would need at a great price.  The complimentary breakfast every morning was great.  We did have one issue with the room.  However Rebecca the GM handled the situation very quickly and professionally.  She ensured that we will continue to stay at her Hotel whenever we are in Charleston.

Thanks Rebecca

13/09/13 | Link | Rating: 5.0
7. Ian P.
This hotel just opened this year, so it's nice and clean. The breakfast is pretty decent, but the eggs were so salty they were inedible. The staff was super helpful and the rooms were clean and spacious. The only complaint on the rooms was that they use a super noisy A/C unit that looks like it time traveled from the 1980's to get there. It was RIDICULOUSLY noisy! For a Holiday Inn Express it wasn't too bad. There is a nice pool (no stairs into the pool, just ladders, which is kind of weird). I stayed here free using my reward points, but I don't think I'd pay to stay here.

12/07/13 | Link | Rating: 2.0
8. Peter L.
By holiday inn standards this location is inferior. Yes its a quick drive to downtown and you're thinking you'll save some money... But at what point is it worth it. This place isn't cheap but your room certainly feels like it. So small my wife and I bumped into each other and the walls constantly. So dark you can't even get shave or apply makeup in the bathroom. Better off researching other places.

30/04/14 | Link | Rating: 2.0
9. Mark B.
My wife and I stayed here 5 nights as we toured Charleston and made a day trip to Savannah.   Nothing fancy, but clean, safe and well located with a very friendly and helpful staff.   The included breakfast was good enough to get you started with excellent coffee served all day long.

The free downtown trolley stops in front of the hotel every 30 minutes and gets you where you need to be without having to hunt (and pay) for a downtown parking spot.  We used it instead of the rental car for most of the trip.

We were a bit confused about how and whether to use the trolley until Caroline -- one of the hotel staffers we met at breakfast -- walked us out to the stop and explained the schedule and connections.   She was at the end of her shift and taking the same trolley home, so we ended up riding together to the downtown visitors center where she showed us where to make the connection for the trolley going down King St.   Thanks Caroline!

We are from Texas and we take a lot of pride in the friendliness of our state.  But I have got to admit, the folks in Charleston take friendliness to a whole other level!  We will definitely return and would stay here again.

23/11/13 | Link | Rating: 4.0
10. Shannon S.
Throw your GPS out the window.
No matter what, it is hard to find the entrance to this place. Very poorly marked.
The parking lot is small, and the front desk will warn you not to park in certain areas or else you'll get your car towed.

Forget swimming in the pool before 1 or 2 o'clock, because the sun is blocked by the building until then.

The beds are comfortable and the rest of the room is adequate. Not the fanciest hotel I've been to.
The breakfast they serve is great. Good coffee, delicious cinnamon rolls, (not tried: cereal, pancakes, biscuits, fruit, orange juice, etc). Nice selection.  
Very friendly and helpful staff.

Wish they had a bar!

02/07/13 | Link | Rating: 3.0
11. Chef D.
Front desk staff has been great..room..great..pool great.. My only complaint is not all the TV stations work other than that the room is  clean the staff is professional.. And went beyond the norm to satisfy my needs can't wait to stay here again

03/09/14 | Link | Rating: 4.0
12. Marian H.
Stayed last night, Memorial weekend...nice decor & colors in lobby with wood floor/carpet combo....combination of earthy browns and cool aqua tones, in rooms as well.   Enjoyed front patio with chairs and tables, didn't get to the pool..as the sun doesn't hit that side until maybe noon.  There's a fitness center and business center as well.   Breakfast selection was just right and neatly arranged.  I loved the cute little  petite omelets neatly stacked in upright position.

Staff was friendly, comfortable bedding and pillows..fyi..room with two queen beds have fridge/microwave combo...the kings do not.  Pay a little more and get the rooms with view which will have a balcony with Ashley River view.  I had a room with a limited view from the balcony and view of a roof next door and Mcdonalds...not pretty.

What I noticed most was how soundproof the rooms are compared to most hotels I stayed in the past.  My room was close to the elevator, but it was not noisy and people walking by was barely a muffle.  I could not hear anything from the rooms beside me and the hotel was sold out this weekend.

Holiday Inn Expresses include breakfast, but no restaurant or bar.  The kiosk in the lobby directs you to dining options in the area  and attractions.  We chose to drive a short distance away to the Holiday Inn Riverview atop the Ashley River and have dinner in their rooftop restaurant and bar which offers great food and a view of the Ashley River.

Forgot my toothbrush and they gave me a complimentary one at the front desk.

Good convenient location in the downtown area and fresh new look, clean...plush bedding and pillows.   A step up for an economy brand....oh and FREE parking...a rare thing in downtown Charleston!

27/05/13 | Link | Rating: 5.0
13. Amanda F.
We were planning a last minute trip to Charleston for the weekend and every hotel downtown was wayyy out of budget - high season prices!

We decided to take the Hotwire route and got this 3-star hotel for a good price. The location is convenient, maybe 5-10 minutes to drive into downtown or a 15 minute trolley ride. You can walk through the parking lot to catch the free city trolley (DASH). I believe they run every 20 minutes or so, but the hotel has maps at the front desk. This hotel also has free parking, so that's a big savings compared to downtown hotels.  

The hotel is recently renovated, so everything is clean and modern. We were impressed that every staff member was so friendly and welcoming - everyone we saw throughout the hotel was smiling and saying hello to us. Very refreshing!

Our room was also clean and modern, the bed was comfy and there was a new TV and a hairdryer in the bathroom (shower was also great, very hot, good pressure). There is safe in the room, but if the previous guest did not clear the code, you have to call to get it reset. The person who came to reset it for us was just as friendly as the rest of the staff and took care of it for us.

Breakfast was included with our stay, it included: cereal, pancakes, eggs, biscuits, bacon, toast/muffins, yogurt, juice/coffee/milk. They also had bowls of fresh fruit throughout the eating area. It got really busy around 9-10, so make sure you go a little early to beat the rush. They were trying to keep up with everyone coming down at once, but they kept running out of the "hot food." We just went earlier the second day and it was fine.

There isn't a bar or restaurant on site, but we checked out the rooftop bar next door at the Marriott one night - it was really nice (but pricey). Something for you to check out if you want to stay pretty close to your room.

So that was all the good stuff. I only have one gripe about this place. The air conditioning unit was unbelievably loud. It woke me up every time it started to run. It sounds like a plane is taking off! If the management doesn't believe this complaint, they should try sleeping in room 810 one night. We were there with family and they said their air conditioning unit was just as loud as ours.

So, if everything else convinces you to go here and you're a light sleeper - bring your ear plugs!!! I was wishing I had some every time that beast came on!

25/06/13 | Link | Rating: 3.0
14. Ken G.
After we booked this room through an online service we realized that is was on the outer edge of their "downtown" envelope.  I doubt that many visitors would consider this hotel to be "downtown."  It is a good 1.5 miles from the visitor center and another mile from the area around, and north of, the battery.  There is very little that you can walk to from the hotel except for a McDonalds.  Charleston does run a free shuttle bus down to the visitor center from this area.  I understand that the trip takes about a half an hour.  We intended to take the shuttle, but the day was cold and damp, with a misty rain, and when the shuttle did not arrive within ten minutes of the scheduled time, we decided to get out of the rain and drive to the visitors center, which took less than ten minutes, but then we had to pay for parking.

The rooms and bathrooms are not very large and are very tight.  We ran out of tissues in the bathroom and they left a new box sitting on the sink rather than in the dispenser.  Toiletries that were used were not replaced, and the used tea bags were not replaced.  The bed was very comfortable.

One of the benefits listed for this venue is free parking, but the lot is not large enough for a busy night, and many of us had to be creative one evening in carving out spots for our cars.  The hotel is also situated next to a busy highway, so there is a lot of highway noise at all hours of the day and night.  

When we asked at the desk for restaurant recommendations nearby, they were less than useful and did not come up with anything except the nearby fast-food establishments.  There are some good restaurants less than a mile from the hotel, but with bad weather we needed to drive.  The local neighborhoods have very little parking, so you need to be prepared to drive around for a bit.

The free breakfast is typical of this sort of hotel and is not bad.  The breakfast food staff were excellent in insuring they did not run out of food, and in clearing tables as people finished their breakfasts.

Needless to say, I would not stay there again and would not recommend the Holiday Inn Express Charleston "Downtown" - Ashley River.

17/02/14 | Link | Rating: 2.0
15. Teri R.
Made my reservation by phone so I could be sure there would be a refrigerator in the room (because of medications) and to ask about leaving car there while going on a cruise. When I arrived there was a problem with the parking answer I'd been given. Wouldn't have been a problem at all except that the manager told me the conversation when I made the reservation "never happened," constantly interrupted me, and yelled at me. There was no refrigerator, and when I asked for one, instead of just getting one, the desk clerk started lecturing me that rooms with king beds don't have them. The worst service, and rudest treatment I've ever received at a hotel. Choose a different Holiday Inn Express.

20/10/14 | Link | Rating: 1.0
16. Nate H.
We stayed here for one night on a getaway to Charleston. My wife got a deal with an online booking, and off we went.

Aside from the standard issue hotel stuff, this place doesn't really have anything revolutionary, which I didn't expect, but just worth noting. They offer free breakfast which is pretty extensive, cinnamon rolls, biscuits, eggs, bacon, gravy, fruit, yogurt, cereal, juice, bagels, the works. The bacon looked a little scary, but everything else was reasonable quality for free.

The rooms are nice, clean, and have reasonable sized bathrooms, some even have small balconies.

Location was nice, it's almost exactly 1 mile from "downtown". If it weren't for the terrible rainy/cold weather we likely would have just walked, since parking is a huge inconvenience in Charleston.

Only reason I gave this place 4/5 is because while everything is fairly new, it just seemed like they rushed the construction, so they cut some corners on the way. Just small stuff like uneven caulking, rough edges on trim, and some cheap appliances. But hey, it's just a hotel, nothing worth getting upset over.

If I stay overnight in Charleston again, I wouldn't be opposed to here. It's nice to not be all the way downtown, and it's reasonably priced.

19/03/14 | Link | Rating: 4.0
17. Jaycie H.
This place is great! Super easy check in with friendly employees. This isn't a "fancy" hotel but being a moderate price it was what I was expecting. It's updated and modern. The ceilings are LOW but that's ok. There wasn't a refrigerator in our room (not sure if that goes for all rooms or what). Free wi-fi and free parking. This hotel is technically located "downtown" but it's not in the heart of the action so you'll probably have to drive to the downtown area (no sidewalks or anything). The pool is small and underwhelming but I can't imagine many people going there for the pool so you know.

19/03/14 | Link | Rating: 5.0
18. Angelica M.
First time in Charleston.  Booked the hotel online, rates less pricey than the expensive historic district.   Ok, so the good:

Very friendly, accommodating staff!
Free breakfast, saves the cost of one meal per day.

Again, cheaper rates.

Could be better:

Not convenient to the downtown Charleston . You have to take a shuttle or cab.  Shuttle runs erratic, none after 8:30pm. You can't walk, it's too far.

The room we booked did not have a refrigerator.  The room was small and AC unit is very loud.

Located near highways, so noisy all the time.

After visiting Charleston next time will stay in the downtown area, just easier.

11/04/14 | Link | Rating: 3.0
19. Jim D.
I am HI platinum elite, so I know something about Holiday Inns. 90 room nites in 2013 at the IHG hotel chain. This HI Express is well above the average and exceeded only by the one in Beckley WVA, near Tamarak. Free parking is so rare in Charleston as to rate one extra star all by itself. The breakfast was exactly the same menu as at all the rest, but extra attention was paid to detail. The biscuits were always fresh, I suspect they cook multiple small batches all morning rather than just a few big batches. The bed was quite comfortable, the AC worked fine, and the coffee was good.

Special tips: get an odd numbered room on a floor above 5, and you can actually see the river.

Set the AC fan to ON, rather than AUTO, and it will not cycle off and on all night. The compressor still cycles, but it's not as noisy.

09/05/14 | Link | Rating: 4.0
20. Jessica G.
I stayed here while on a business trip. I didn't do any of the booking so I can't comment on that or the pricing, but as a hotel I was very pleased and would aim to stay here again in the future.
I was given a room with two queen beds. This also included a small table with two chairs, a coffee maker, a microwave, and fridge. Others I was staying with were given a king room that didn't have a fridge or microwave and commented that the room was small, so depending on what you want, be careful which room type you book. The main reason I was impressed with this hotel was the beds. I do not sleep well ever, and I REALLY don't sleep well in hotels, but the beds here were comfortable enough to rival mine at home, and each bed had soft and firm pillows (with soft and firm embroidered on the pillowcase) so you could chose what you like best.
Wifi passwords were written on the hotel key envelops but I didn't use it at all. Others in my group mentioned watching netflix at night so they were obviously using the wifi no problem. The gym here had one elliptical, two treadmills, a rowing machine, some free weights, and some yoga mats and was very clean.
The staff here was very friendly and the front desk provides extra amenities at no charge if you ask. I had forgotten toothpaste and they were able to provide me with a cute travel colgate.
A continental breakfast was included in the price of the room which had your basic fruit, bagels, toast, cereal, as well as some "higher end" breakfast items such as pancakes, eggs, sausage, and cinnamon buns. I only ever ate the bananas so I can't comment on the food much. A word of advice for breakfast is to get there early. It begins at 6:30 am and I was there at that time most days; however, our last day checking out we walked through the lobby at 9 and breakfast was an absolute zoo.

09/05/14 | Link | Rating: 4.0
21. Zebulon N.
All Smoke and Mirrors. I stay in a lot of hotels, this one may have been remodeled recently, but feels like some time ago. As in 20yrs ago. Its beat up, next to the highway and tucked into a changing neighborhood thats still very seedy around it.

If you do not want to spend money and be a ways from where all the action is happening in Charleston, this is where you go. We booked it based off reviews looking to save money on our last night. Wished we hadn't

27/09/14 | Link | Rating: 2.0
22. Tina T.
We stayed here on an overnight to Charleston. It took less than 5 minutes to drive into downtown Charleston making this WELL worth the cost savings at not staying downtown. The room was very nice, modern, and bed very comfortable. We had a hard time regulating the temp though. Nothing would happen when I used the electronic gauge and only did something happen when my husband messed with the wall unit. Weird. The breakfast was basic but a nice to have. The parking lot was a bit of a cluster on a Sat night. We came back to the hotel around midnight and we got the last spot on the far other side close to the road. There were people parked at curbs.

Other than that, great value and comfortable place to stay.

19/01/14 | Link | Rating: 4.0
23. Jarred P.
Nothing special about this hotel. We had a pretty good rate through Hotwire, so no complaints there. The parking is free and plentiful which is nice. We didn't try to walk downtown or take the free trolley. Driving isn't bad at all to downtown. Meters don't run after 6 or on Sundays.

The free breakfast was decent, but the healthy options might have been a bit lacking. This area did not have excessive noise at any time of the day. We did have an issue at midday on a Tuesday. We were trying to get ready for a wedding, but the front desk said a city water pipe broke and we were without water for over an hour. Nothing to really fault the hotel for, but I'm not sure if it will be an ongoing issue.

The staff was always very friendly and the room was clean and comfortable. Wifi was slow but free.

07/11/14 | Link | Rating: 3.0
24. Jaclyn L.
Great hotel! Rooms were clean and there was a nice mini-fridge to keep any food or drinks we wanted to keep. There was a great pool area with lounge chairs and tables for relaxing as well as a great patio on the front of the hotel to hang with friends after a long day out exploring.

31/01/15 | Link | Rating: 4.0
25. P H.
My wife and I stayed here for 2 nights and found it a perfect base for visiting the Charleston area. The hotel is 5-15 minutes from pretty much any place you might want to visit in the city as a tourist and 20-25 minutes to the beach, etc.  The hotel staff were very friendly and provided some great food recommendations. The room was clean and the beds were comfortable.

The main parking lot gets difficult in the evenings, though you could always park in an adjacent lot of another business; not ideal but it's the only option given the lack of street parking.

09/03/15 | Link | Rating: 5.0
26. Samantha S.
My friend and I recently took a trip down to Charleston for a long weekend vacation. This hotel was one of the few not sold out and we thought it was close enough to downtown so why not. The hotel website boosts that the free trolley to downtown stops right there - it does not. The trolley stop is across the parking lot and around the corner, not awful, but the trolley rarely showed up! The schedule was unreliable and we often had to call Uber when it didn't show up. We chose that hotel because they spoke very highly of the easy transportation - we would've paid more for a better location if we knew we were going to be spending so much on Ubers.

The staff was overall friendly and very helpful.... for the most part. The first day our shower was broken and we called for maintenance and they took over an hour to arrive! We missed our reservation we made in town and put money out for. The woman at the front desk suggested we "sponge off" since the shower was broken.. SPONGE OFF?! We were paying $200 a night, we expected a working shower.

The only benefit was the "free" breakfast, I put free in quotes because it was clearly part of the room price. They were a lot of options and it was very convenient.

Overall, when I visit Charleston again I will definitely be staying elsewhere.

24/04/15 | Link | Rating: 2.0
27. Fido D.
Good enough for the price. Good view facing the Ashley River. Room itself is alright: clean enough, roomy, adequate. A/C is rather noisy. The little Juliet balcony is a nice touch. Breakfast also adequate. Good free parking.

In contrast to many reviews that say not convenient to downtown, I say it is convenient. Many Americans are no longer used to walking more than a few blocks and rely on motorized transport -- unhealthy loving. If you're used to living in a walking place like Tokyo, Paris, Hong Kong, this type of walking is absolutely normal. We liked it.

08/01/15 | Link | Rating: 3.0
28. Danielle W.
Great value for the price and location.

While it's not "downtown", it is about 1.5 miles (pretty walkable) or accessible by free trolly that picks up right outside the parking lot. It also has free parking and a great breakfast spread (fruits, juices, coffee, cinnamon buns, eggs, meats, yogurts, cereals, grits, oatmeals, and biscuits and gravy). They also have coffee/tea 24/7 as well as cookies they bring out mid-afternoon.

You could tell it was recently renovated. The common areas and rooms were all a very modern Ikea-like style with dark wood, bold green colors, and patterns. The staff were very friendly and courteous. They didn't hesitate to explain to us about the free trolley, give us suggestions for dinner, and other sightseeing tips. They even gave us toiletries when the cleaning ladies seemed to have forgotten them.

Don't, however, expect a very good view from the windows (unless you are above floor 5 on the odd side). You'll see a parking lot or construction or the highway. No biggie - we were just sleeping here.

Well the heat was a bit noisy which woke me up at night and made it hard to watch TV. But other than that, I couldn't really pinpoint any major problems. I think we'd stay here again if we were in the area and didn't want to shell out $300+ for the Old Town 'quaint' experience.

17/02/15 | Link | Rating: 4.0
29. Flory W.
Parking far, far away to the other side of the building!  

The light in our bathroom, too noisy, since it also turns on the fan.  Bathroom too small, I don't like the tiny counter space, I'm using my desk to put my bathroom stuff, afraid they'd fall down the toilet!

Tub no longer, updated to shower with 2 glass doors, a plus!

I'll update tomorrow, after breakfast!

Update: While we're the last ones to eat breakfast, before closing, I've come to observe the busboy.  He sprayed cleansers to the table, wipe them, with a rag, then he used the same rag to 'dust' the dirt or crumbs off the rug, to the floor.  Then use  the same rug, to clean the table.  They also do not have hot cocoa!

29/04/15 | Link | Rating: 4.0