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Planter’s Inn in Charleston, SC

Planter’s Inn in Charleston, SC


The Planters Inn, located in the very heart of Charleston's famed Historic District, has been named the #1 Best U.S. Small City Hotel by the Travel + Leisure 2014 World's Best Awards.  Planters Inn has also been named to Conde Nast Traveler's Gold List of the world's best hotels.


Established in 1994.

Situated on the recently restored Charleston City Market, one of the oldest public markets in America, Planters Inn welcomes well-heeled guests from around the world to the very heart and soul of Charleston's famed Historic District. The Inn is housed in a meticulously restored 1844 building that is tastefully appointed with furnishings from the Baker Historic Charleston Collection, including a stunning four poster bed in every guest room.

With sweeping piazzas, a palmetto-shaded courtyard, and distinctively residential details, Planters Inn is a polished homage to an authentic antebellum Charleston mansion.


Company Info:

Rating: 4.08

Address: 112 N Market St, Charleston, SC, 29401

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    Comments (36):

    1. Jaime G.
    I agree pretty much with the previous reviewer.  For anyone who knows real quality this is not the level of luxury you'd expect for this class of hotel and at this price point.  The location is excellent.  The lobby area is somewhat charming.  But we were housed in the rooms in the adjacent annex which (except for the four-post bed) were on par with an architecturally uninteresting mid-level hotel.  The room was odd and the hallways and stairwells were ropey.  I probably would not go back as it wasn't a good value for the money.  The staff were fine but definitely not a cut above.  The one request we made of the concierge (to arrange tickets to a house and garden tour) was that we'd have to do that ourselves. They were also too apt to recommend the other restaurants in Charleston that are owned by the same company that owns the hotel, as opposed to what they personally liked.  Overall good but not great.  For the money we paid it was a disappointment.

    01/04/08 | Link | Rating: 3.0
    2. Andrew S.
    The staff knocks this place up a notch. It's right across from the Market in downtown Charleston - great location. The valet parking costs $18. Not sure what other choices are available. The room w/ king size bed is large w/ desk, loveseat style bench/couch, cushy bedding, huge bathroom.
    There's a nice sitting room on the street level w/ water, lemonade, etc. The bar was a great place for a cocktail and some oysters.

    12/09/08 | Link | Rating: 4.0
    3. Ryan W.
    I rarely take the time to write a complaint about a poor experience, but after a recent stay at Planters Inn, I did.  This is not a four-star hotel.  I've had better service at a Hilton Garden Inn.  It's certainly not up to Relais & Chateaux standards.  The staff was nice enough, but clearly too inexperienced and not thoroughly trained enough to provide first-rate guest service.  They had limited knowledge of nearby restaurants ("check out the menu book in our parlor"), persistent calls to our room which woke our infant daughter despite a "do not disturb" sign on the door, and LOUD noise from cars roaring by until 3AM on Saturday night.  I guess for noise reasons, their location is a blessing and a curse.  Location and nice room sizes are about the only thing this hotel has going for it - there are many other better options in Charleston.  I would never stay there again, but if it's the last room in town, ask to stay in room away from the street.

    PS - My written complaint was never really followed up by management - which for me is confirmation they really don't care.

    06/02/08 | Link | Rating: 2.0
    4. Lynnzy L.
    I found this hotel utterly charming and quaint.  The service by the bellman Eric was outstanding, he just wanted us to love the hotel as much as he did and made us feel welcomed and relaxed.  The room was plush, gorgeous bedding and I just love the 4 poster bed with the pineapple motif.  Not the normal stuff we get where I live by any means!  It's a small lobby with a wonderful staff.  I did hear noises that added to the 'ghost' experience but only on our first night.  The bathroom was luxurious - jetted tub and lighting was fabulous.  Would love to spend more time there.

    05/01/09 | Link | Rating: 4.0
    5. Norman R.
    This unassuming hotel is exceptional. The staff is attentive and inviting, but not intrusive. The rooms are spacious and well-appointed. I would absolutely recommend this hotel to other travelers.

    24/06/10 | Link | Rating: 5.0
    6. Molly D.
    This hotel is walking distance from everything worth seeing in Charleston.  It is right outside of the market and just on the other side of that is the waterfront. If you exit out of the hotel in the other direction you are right next to Charleston's response to Rodeo Dr.  

    Our room was beautiful and the toiletries in the bathroom are worthy of packing up with your luggage, but save some to use in the luxorious bathtub while you're there.  The beds were so comfortable and the decor was beautiful and frilly and antique.    

    There is a lot of history in this hotel which makes it fun to explore. The service at the hotel is outstanding.  Unfortunately we did not get to eat  at the world class restaurant downstairs but it smelled delicious and the courtyard seating looked so cute.    Guess I will just have to go back.  We went in January and it was great because the weather wasn't too bad and since it was the off season the city was pleasantly buzzing rather than annoyingly.  Check what's open during this tile thought because we weren't able to go on a boat because the company we chose wasn't running during this time.

    16/07/07 | Link | Rating: 5.0
    7. F. A.
    A great place to stay.  My wife and I stayed there after one night at the Doubletree down the street.  The Planter's Inn offered top notch service with southern hospitality.  Great location and remarkable rooms makes this a place to return.  The next time in Chucktown we are staying here.  The breakfast was outstanding and the wait staff offered the best service of our trip.

    01/08/10 | Link | Rating: 4.0
    8. Chris A.
    The Planter's Inn of Charleston is, as are many others, a historic hotel.  It has been around for God knows how long.  I first discovered it while looking for a nice, established hotel for my wife and I to stay on a weekend venture into the historic area of Charleston.

    The biggest plus Planter's has going for it is location.  It sits on the corner of Market St. and is adjacent to King Street--some of the finest shopping areas you are likely to find in downtown Charleston.  Everything is within walking distance.

    On the negative, the facility was under renovation of the exterior which was not mentioned on any of the pamphlets, booking sites, or when a call was placed to the front desk for reservation verification.  While this eyesore didn't affect the interior, it certainly limited the view my wife and I would have enjoyed from within our suite.  Additionally, upon arrival, it was discovered that the desk staff or booking agent had withheld incorrect dates for our stay.  They weren't expecting us for 2 more days apparently.  After some chat, they apologized and placed us in an upgraded suite (still, with limited to no visibility out of the rooms windows).

    The beds were fantastic 4-poster, the service (overall) was wonderful, and our stay was good.  I would certainly consider returning -- but it is doubtful that I would pay the same rates.  Overpriced for what you get in my opinion.

    Note: Our stay was from Aug. 16-19th 2007.  Construction is completed at this time (or seemed to be when we recently passed by the hotel around the first of August 2008).

    28/08/08 | Link | Rating: 3.0
    9. Ethan H.
    This Inn was great and in the heart of downtown. Nightlife is waking distance, the market is across the street, the food is great and the rooms are amazing. My wife loved this inn. I highly recommend it.

    23/08/11 | Link | Rating: 5.0
    10. Nicole F.
    I really enjoyed my stay at the Planter's Inn. What sticks out the most is the service. Everyone who worked their was really friendly & helpful. They gave us some great tips on where to eat (and they weren't all restaurants the hotel owns, though they did that too). The room & the bathroom were large. The location of this hotel is also great. It was close to everything we did practically. We had a rental car but only needed to use it when we drove to the plantations. Two thumbs up!

    21/09/08 | Link | Rating: 4.0
    11. Anne B.
    The Planter's Inn is a gem of a small inn in a central location. Our large room facing the courtyard was beautifully decorated with a fireplace and a large bathroom. Our comfortable four-poster bed came with its own welcoming teddy bear. The bathroom was large and there were nice bathrobes and toiletries.
    To get the most out of the inn it is best to make use of the fabulous associated restaurant, the Peninsula Grill. (Remember to make dinner reservations when you book your room.) In addition to dinner, when the weather is fine the lovely courtyard is a wonderful place for breakfast and for sipping drinks bought at the bar.
    The amenities would get the Planter's Inn four stars; the fifth star is because of the staff. The employees of both the inn and the restaurant are charming, exquisitely polite and helpful.

    09/04/12 | Link | Rating: 5.0
    12. Daniel R.
    The Planter's Inn is a great small hotel. The decor in the room was fantastic; simple and classic southern. Everyone on staff was very hospitable and they greeted you with a Mr. and Mrs. every time. They even had standing reservations for us at the Peninsula downstairs (a true treat). The beds and linens were top notch, but the bathrooms could use an update. The tub was an early 90's jet.... I felt that a claw foot tub would have been more appropriate considering the rest of the decor.  

    We were able to walk to all of the restaurants and visit all of the attraction within minutes. Very good location if you plan to take in a lot of the scenery in old Charleston.

    If you are going to stay for multiple nights, be aware of the valet charges.

    The concierge got my wife a hair appointment in minutes at a top-notch salon before we had dinner at the Peninsula Grill downstairs.

    01/10/10 | Link | Rating: 5.0
    13. Joe S.
    Wonderful Staff, Beautiful rooms. VERY nice place to stay. Will certainly make a return visit.

    21/08/12 | Link | Rating: 5.0
    14. Crystal H.
    Stayed at the inn for a long weekend and had a really nice stay here.  The hotel was in the perfect location, right across from the Market and within walking distance to King Street.  

    I thought our room was great and the bed was extremely comfortable.  If we ever travel back to Charleston, I would stay here again.

    05/09/11 | Link | Rating: 4.0
    15. Sandy F.
    We were late by 7 hours getting in due to an accident and emergency medical treatment.  Could have been the worst day, but they had everything ready including a pedicab to get us to Circa 1886 for dinner.  I appreciated the feeling that they were taking care of us.  Given what we went through, it was truly appreciated.  Beautiful room, great location next to everything, and excellent service.

    30/09/12 | Link | Rating: 5.0
    16. Kelli P.
    This place was very charming!!

    The front door man (Allan) quickly befriended us and made our experience in Charleston a great one! The hospitality of this small hotel was amazing and really one of a kind.

    The room was beautiful! It had a jacuzzi tub which I mysteriously found myself drawn to every single night! The bathrobes were amazing as well! I cannot find one as soft or as warm and I am trying!

    The room service was great! Everyday we would come back from our adventures and find gifts of pralines and chocolate and nice comforting music.

    The location is perfect. You are right in the middle of all the hustle and bustle of the markets in South Carolina but it is quiet enough to be restful.

    I loved the fact that we did not have to worry about parking at all. The valet took care of everything for us and they were as nice and speedy and could be!

    24/08/11 | Link | Rating: 4.0
    17. Monkee C.
    Planter's Inn and the Peninsula Grill have both gotten a (rare) 5 star review from me. From the room, to the service, to the location I can't say enough good things (thus a 5 star review it is).

    We got a package deal for a "deluxe king" in their "piazza" wing, which in addition to the room included valet parking and continental breakfast (or half off full service breakfast) at the Peninsula Grill. First, the room - I want the room in my house - it was filled with furniture that had touches of southern detail, especially a four poster bed and luxurious linens that I wanted to pack up in my luggage and take with me. The room didn't skimp on modern conveniences either, with central HVAC, noise insulating windows, a jacuzzi tub, and complimentary wifi throughout the hotel.

    Service was top notch, from the (cute-to-boot) valet to the concierge to the room service (we came back to find the results of the evening turndown service - two bottles of water, a filled ice, drawn curtains, two creme cookies and a teddy bear perched on the bed pillows).

    Location was great, about a 10-15 minute walk to the battery and the shops of city market and king street are right outside the door (personal plus, Ben & Jerry's a couple of storefronts down on Market!).

    Without a doubt one of the best hotel stays I've had.

    14/09/09 | Link | Rating: 5.0
    18. Louise L.
    We stayed at the Planter's Inn for our wedding night. The room was beautiful and charming. The bed was so comfortable we actually fell right to sleep! The only thing I regret is not buying that teddy bear they place on the bed or the extra soft robes. I wasn't to thrilled about the room service food in the morning but all in all it was wonderful.

    04/09/11 | Link | Rating: 4.0
    19. Kristina R.
    My boyfriend brought me here for Valentine's Day, and we had an AMAAAZING experience. The Planter's Inn is small, but very nice and quaint. From your first step on the property, the staff here definitely shows you what Southern hospitality is all about.

    The rooms are very classy and comfortable. Through the hotel, my boyfriend was able to have home-made chocolates and roses waiting inside. Actually, my boyfriend asked for a room with a jacuzzi tub, but we were first taken to a room without one. He called in, and staff graciously showed us to the appropriate room. Both rooms were equally beautiful. And again, staff was very courteous and hospitable.

    Location is great and very central to many great places downtown. Overall, we had a great time in a very beautiful and relaxing setting.

    18/10/10 | Link | Rating: 5.0
    20. Dale B.
    This hotel is amazing. One of the nicest luxury historic hotels I've been in. The room furnishings are top notch and the location is perfect for exploring downtown Charleston. The staff attend to every need without being obtrusive.

    29/07/13 | Link | Rating: 5.0
    21. John S.
    Great location but nothing particularly memorable about the hotel. It's good quality yet nothing stands out.

    23/05/13 | Link | Rating: 4.0
    22. Susan D.
    Actually I would give this establishment 3 1/2 stars.  First off,  Planter's Inn was a lovely and charming place.  However, upon arriving, the front desk clerk was alone and trying her best to take care of 5 people at once.  She called for help but did not get any until a third try.  The clerk was wonderful and was certainly apologetic  to everyone.  Not her fault in any way.  We were disappointed in our room as the toilet 'ran' for about 30 seconds every 20 minutes.  Also, there was 'something red' on the drapery (looked like blood) and the underside of our  cream colored bedspread had green stains on it. I did take pictures and showed it to the front desk upon leaving.  The only reason for even saying anything was so that the drapes could be changed before the next occupants. As we were getting into our car the desk clerk came running out telling us the manager said "this is unacceptable" and a credit would be given...didn't really expect anything...good thing as it has been  over two weeks and have not seen any credits thus far.  For the amount of money this room cost ($350/night), one would think the maid would catch this.  Morning coffee. $8.50 for room service plus tax and gratuity. Enough for 1 person. Complimentary coffee was in their guest salon...however, we had to go down 3 floors and out in the rain into the main building to get it. I suppose it would have been better if the weather had been sunny.   Perhaps 'in room' coffee service would be something for Planter's Inn to consider in the future.  The valet parking attendants were spectacular !  The young men that helped us with our luggage were fantastic.  Very knowledgeable  of area.  They were a great help.  Exceptional staff but other offerings were none better than any $150 dollar room.

    02/04/14 | Link | Rating: 3.0
    23. Stefanie V.
    We had a wonderful stay at the Planter's Inn, which can be expected of a Relaîs et Chateaux Hotel.

    The hotel is located right in the heart of the historic Old Town, and is the perfect location to explore that part of town on foot.  The high-end shops are one block away, the horse-drawn carriages are around the block (the hotel gave us tickets as part of our package) and the Market is right in front of the hotel.  The hotel is surrounded by the nicest little stores, not touristy at all.

    The hospitality and friendliness commences as soon as you pull up in front of the hotel.  There is only standing room in front of the hotel, but the valet immediately opens your door, takes care of the luggage and then parks your car.

    The hotel feels very safe as a key is needed to operate the elevator to go to the rooms.  The room we had was very spacious and felt like home.  It was very clean, was quiet despite being on a busy street and it looked good as well.  The whole hotel had an old charm feel.  Free wi-fi was available throughout the hotel, including the rooms.  It was a little slow and spotty, but it did the trick for me.

    Breakfast was delicious, and can be a la carte or a $10 buffet.  The buffet selection is not big, but it is of the highest quality.  They have some amazing grits and sausage gravy, so definitely splurge on the a la carte choices.  All the staff was extremely friendly and helpful, and checkout was a breeze.  

    The best part of the hotel is the restaurant,The Peninsula Grill.  Be sure to make a reservation because this restaurant is the best in town, and you can tell by the fact that it is very busy.  The food is delicious; and they serve the best Coconut Cake in the US.  Often statements like those prove not to be true, but in this case it certainly was.

    Charleston is one of the nicest cities I have been to recently, and I would love to go back.  I would not hesitate to stay at the Planter's Inn again.

    02/09/12 | Link | Rating: 5.0
    24. Richard T.
    Along with death and taxes, one of the sure things in life -- at least to this point -- had been the flawless pampering, albeit at a price, you could expect at a hotel or restaurant affiliated with Relais & Châteaux. In the last couple of years we've dined at Per Se, Daniel, and Eleven Madison. We've stayed and dined at The Inn at Little Washington, The Surrey, and Blantyre. The quality of product and service at each has been exemplary. Few, if any, nits to pick. So little did I expect to be doing my own troubleshooting for the Internet service at Planter's Inn in Charleston.

    Let me back up a bit. We just got back from a three-night stay at the Planter's Inn. On the whole, the experience was satisfactory. Our suite, #201, was nicely appointed and spacious. The hotel restaurant, The Peninsula Grill, provided us with one of the better meals of our trip and the housekeeping services were friendly and efficient. The bathroom was a bit under-appointed and the television remote baffling, but these shortcomings were too trivial to rise even to the level of annoyances.

    I'm not a good complainer. I'm just not good a being a squeaky wheel. When a hotel provides good service, very little squeaking elicits an adequate and immediate dose of grease. The first night at Planter's Inn, I noticed that the wireless Internet in our room was all but useless. When I mentioned this to the front desk, they sent up a bellman (the same one who had parked our car and handled our luggage) who simply turned the wireless off then on again. When this did not improve things, he apologized, suggested I try the business center, took my $5 tip, and left.

    Using the business center entailed going to the front desk, getting the key, going to the 4th floor, doing the work, then returning the key back down to the front desk. Not a big deal, but not quite up to my R & C expectations. The hotel, after all, had done nothing to lessen the inconvenience of the experience. Perhaps the bellman could have offered to fetch the key for me, particularly as I had tipped him for a service that he shouldn't have had to provide (one expects the wireless to work, after all) and that he had failed to repair.

    When I returned the key to the front desk, I mentioned that the wireless on my laptop had worked just fine in the business center. In fact, all my devices seemed to work well everywhere in the hotel except in our room. I asked about the possibility of changing rooms. The receptionist to whom I spoke said he'd "look into availability." I hesitated long enough to be sure that he wasn't going to take care of this then and there and went back to the room expecting to hear from him. I'll save you the suspense -- the call never came. I didn't ask again; remember, I just don't do the squeaky wheel thing.

    By our third night at the hotel, the amount of work I had to do online had accumulated to the point that this reluctant wheel was forced to squeak just a bit. I called the front desk and reminded them of the problem. They responded by giving me the toll-free number of their Internet provider! Mind you, they didn't volunteer to call the service themselves -- they expected me to do it!

    I wasn't pleased, but I placed the call. Turns out, the number they gave me was the cell phone of an employee of the ISP. He gave me the correct number to call. I was on hold for exactly 17 minutes when we had to leave for our dinner reservation, so I left a message to call me back after 9:00. Of course that call never came. And had it come, I wouldn't have expected it to do much good.

    I really did find the service lapses shocking, given that this is a Relais & Chåteaux hotel. The staff was young and seemed inexperienced. For example, entering the hotel, the doormen would often be engaged in such intense conversation with each other I felt I was imposing by expecting them to open the door.

    The next day we were off to a lovely B&B in Raleigh that I'll review when I get the time. The wireless there worked flawlessly, even from our private hot tub! Ahhhhhh!

    14/09/12 | Link | Rating: 2.0
    25. Beatriz M.
    GREAT STAY...location couldn't be better...we were across the street from the market.  Location was so convenient, that it allowed us to go back to the hotel to put away purchases or rest without being a drag to return to the room.  STAFF WAS WONDERFUL! !! The rooms were very spacious and EXTRA clean ! Complimentary bottled water in the room at all times. Definitely a place to stay :) We did not have a problem with noise despite the "busy" intersection.  No need for updating as we had all necessary amenities and commodities.  Great local shopping as well as upscale shops within blocks, walking distance.

    09/08/14 | Link | Rating: 5.0
    26. S L.
    The best location in Charleston across the street from the marketplace on Market and Meeting. Gorgeous, quiet, spacious, well-appointed room. Exceptional service, very comfortable beds with turn down service (#217) and the coconut cake at the Peninsula Grill is a must if you're a coconut cake fan!

    20/08/14 | Link | Rating: 5.0
    27. Brian M.
    Definitely pricey at $300+ a night but this is a fantastic little gem right in the heart of historic Charleston.  Only a block away from shopping on Kings Street and immediately adjacent to the Market Street shops on Meeting Street, the hotel has it all.  Home to the fabulous Peninsula Grill (you have to eat there, no ifs, ands, or you know whats).  Also home to the Mercato next door (Italian and a nice bar).  Just one block away from Toast, the best breakfast place in town and home to a fabulous tiny bar with a master mixologist as the bartender - Matt).

    The service at the Planters Inn was impeccable.  From the cleanliness of the rooms to the turndowns at night and the fluffy robes.  Large bathrooms and oh so quiet.  The bed was firm and perfect.  A great place to spend three nights.  The front end staff in this large inn were also responsive to every single wish.  Couldn't ask for more.

    26/05/13 | Link | Rating: 5.0
    28. Tim M.
    Stayed here in November 2012 for a couple of days. Our company hosted our incentive trip in Charleston last year and we stayed at the Planter's Inn - we had to have at least 15-20 rooms so I don't even want to imagine what the bill looked like, but one can imagine.

    The rooms themselves are fantastic - large, comfortable beds, nice TVs, decent bathrooms (some have jet tubs, which mine did), and uber-comfortable robes. As it was 50 and raining when we were there, coming back after a few hours of walking and soaking in a hot tub and wrapping up in a giant robe was pretty nice, let me tell you. And yeah, I'm a guy. ¿Problemo?

    Location has to be pretty perfect. Right next to the market and down the street from a ton of food and shopping. If you're looking for more finer dining, Planters Inn has the Peninsula Grill as well. Apparently the coconut pie is world famous, and better be for $11 a slice!

    Anywho, I would love to stay here again but it's a bit out of my price range. Need to travel on the company's dime again!

    17/06/13 | Link | Rating: 5.0
    29. Andy C.
    Second stay in 3 years and again very enjoyable.  Great staff and large rooms and bathrooms.   Had breakfast in the room this morning with the family and it was perfect.  Courtyard rooms may provide a little extra privacy but I did not find the outer room a problem.  Close to market and high end shopping as well a number of very good restaurants. Will definitely stay here again in the future.

    21/07/14 | Link | Rating: 4.0
    30. Jonathan E.
    Nice hotel in great location but for some reason charleston hotels feel no need to conduct any updates. Rooms have a great old school feel but could use some refresh in the actual room (new toilets and showers might be nice). Wallpaper and everything else could also use an update. Service is nice but most of staff has yet to graduate college.

    23/04/14 | Link | Rating: 4.0
    31. M H.
    Although the hotel has nice lobby and helpful staff the location of the hotel is at a busy intersection.  ask for a room overlooking courtyard, otherwise expect a noisy room.  Even with earplugs I was up all night hearing people, cars, and trucks go by. Not the cleanest room found extra pillows in closet with a drool spot and the other had hair on it. Needless to say I will not be recommending this to friends.

    19/07/14 | Link | Rating: 1.0
    32. Karen V.
    I had the pleasure to stay at the Planters Inn for three days in the beginning of July.  This was my first visit to South Carolina and I must say I loved it.  The Planters Inn is a lovely and quaint hotel oozing in southern charm.  I have to tell you ladies that the Planters has the best looking male staff I have ever seen.  Not only are they great to look at but they were so accommodating .  The room was spacious, the bed large(I have to admit I have never slept in a bed so high off the ground),the sheets soft and inviting after a day exploring lovely Charleston.  We enjoyed the continental breakfast during our stay which was elegant,no gas station muffins here. The service was top notch,everyone was pleasant,southern hospitality at its best.

    22/07/14 | Link | Rating: 5.0
    33. Devika R.
    Great location to most of the sites in the downtown area.  The room service was not good.  requested hot water and tea bags delivered to the room.  water was not hot.  No decaf coffee available in the lobby in the morning.  Tried to use hot water instead no one seems to be checking to make sure it was replenished.  Asked the person at front desk to have some tea in the lobby during the day after 20 mins no one showed up.
    Attention to detail is lacking for the prices charged for a room.

    01/04/15 | Link | Rating: 2.0
    34. Jack C.
    I hate to be picky, but I was really expecting more. Front staff was welcoming, and I commend the inn on their attentive hospitality. The room is where I felt disappointed, though. Unfortunately, I did not try their restaurant.

    I stayed in a double queen room. The beds were turned down in the evening, and the sleep was impeccable. The armchairs were comfortable, but there was only one footrest. It also would have been nice to have slippers provided to wear down to the parlor, which is stately and stocked with cider, coffee, and "Carolina apples." The apples are meh, like red delicious quality.

    As for my nitty gritty complaints: There was a single window in the bedroom, which couldn't sufficiently light the room naturally. The bathroom didn't boast a luxurious bathtub as depicted on their website; it was a standard tub/shower combo built into the wall. I honestly expected to be enjoying a bubble bath in a marble tub, as suggested by their distinguished reputation. The hand towel rack kept falling off the wall. And the full length mirror on the door clattered whenever it was opened. Moreover, the bathroom door hit anyone who was using the sink, which was illogically placed adjacent to the door despite a wide counter space.

    Oh, and there were no orchids in the room as advertised in their pictures.

    29/01/15 | Link | Rating: 3.0
    35. Pamela J.
    Took me awhile to sit down and write a review for this Relais & Chateaux property.

    Shout out to the Manager who is FIVE stars.  What a nice lovely gentleman who went above and beyond.  He is an asset to this hotel and deserves whatever accolades can be bestowed upon him.

    Shout in to the Owners who get negative stars for pulling the pet friendly policy the prior owners offered.  In this day and age, there are those of us upscale travelers who enjoy traveling avec chien.  Why in the world would you be so anti pets?  It simply doesn't make sense.  The Carlyle in NYC welcomes them, for Heaven's sake, as do many other upscale hotels around the country.

    I did not like my room one bit.  It was most definitely not like staying in a standard Relais & Chateaux.  I could go on and on about it but I won't.  My initial bell man was also a joke.  Again, not in line with the Relais & Chateaux ambiance.  

    Items that were in line with what Relais & Chateaux stands for, however, aside from the Manager, included the overnight desk clerk.  This lovely lady had great energy and kindly found me some soy milk early in the morning with a pleasant, welcoming Southern charm.  The afternoon tea/coffee and cookies were delicious and made you feel as if you were being entertained in the parlor of an old charming southern plantation.  And, the coconut cake found in the restaurant is actually trademarked and is A+++.  You can easily take some to go and enjoy on the road.  

    The manager is most definitely THE standout of the hotel but if you are traveling with le chien, then try the Wentworth Mansion or the new Kimpton being built downtown.

    It would not surprise me in the least bit if this place loses their Relais & Chateaux designation.

    28/02/15 | Link | Rating: 3.0
    36. Dan M.
    went here late April '15 for Mariana's BD and our 1 year anniversary. Room was beautiful and staff was extremely helpful. Centrally located in the heart of the historic district and within walking distance of everything we wanted to see in the downtown area

    06/05/15 | Link | Rating: 5.0