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The Mills House Wyndham Grand Hotel in Charleston, SC

The Mills House Wyndham Grand Hotel in Charleston, SC


Holiday Inn offers today's business and leisure travellers dependability, friendly service and modern attractive facilities at excellent value. You'll find them throughout the world - in small towns and major cities, along quiet roadways and near bustling airports - because full-service Holiday Inn hotels are always conveniently located. Since 1952 Holiday Inn Hotels and Resorts have provided the services business travelers need, while also offering leisure travelers a comfortable, casual atmosphere where they can relax and enjoy amenities such as restaurants, room service, swimming pools, fitness centers and comfortable lounges.


Established in 1853.

In 1853 Charleston was the wealthiest city in the U.S. and Charleston merchant Otis Mills saw a need for a fine hotel.  Billed as the "finest South of New York" the hotel was one of the first public building with running water and steam heat.

The hotel served as Gen. Robert E. Lee's field headquarters in 1861, and Gen. Lee and his staff were instrumental in saving the Mills House from the Great Fire of 1861.

The hotel survived the War Between the States, but fell victim to the economic devastaton of reconstruction, fire, earthquake and hurricane in the late 1800s..  

In 1901 President Theodore Roosevelt stayed with us, but the hotel was no longer the luxury establishment that defined the ante-bellum South.

The hotel was closed in the 1950's then purchased and restored in 1968.  The current collection of art and antiques were assembled by designer Anthony Hale, who also was responsible for the resotration of the Kennedy White House.

With a complete restoration in 2008.


Company Info:

Rating: 3.60

Address: 115 Meeting St, Charleston, SC, 29401
  • Mon: 6:30 am - 10:00 pm
  • Tue: 6:30 am - 10:00 pm
  • Wed: 6:30 am - 10:00 pm
  • Thu: 6:30 am - 10:00 pm
  • Fri: 6:30 am - 10:00 pm
  • Sat: 6:30 am - 10:00 pm
  • Sun: 6:30 am - 10:00 pm

Hotels in Charleston, SC



Comments (84):

1. Laurel B.
I'm not reviewing the hotel's rooms, and I'm not reviewing the hotel's restaurant.  What I am reviewing is the bar, and the adjacent and lovely courtyard.  My mom's partial to a "restorative" bloody Mary when hungry (oh, in the early afternoon), when we're in "fun" mode (as opposed to business mode), of course.  And the Mills House is a favorite of hers, and rightly so.  There really is nothing like a good Bloody Mary at exactly that time in the courtyard.  Four stars for that.

29/04/07 | Link | Rating: 4.0
2. Aileen B.
Just got back from a 3-night stay at the Holiday Inn Mills House Hotel.  It was absolutely gorgeous!  A lot of antique furniture and period (re-created) furniture.  The hotel is pretty much the most historic hotel in Charleston.  Several tours we took stopped at this hotel and all had stories about it.  Robert E. Lee lived in it for a while also which is pretty cool.

The prices are kinda high (just over $200 per night -  considering it's a Holiday Inn Hotel), but given the gorgeous and historic grounds, it is well worth the stay.  We managed to snag a balcony room that was right outside the pool.  There was a gorgeous patio right outside of our room with rocking chairs, a sofa and a small table.  You could drop down the curtains for privacy or leave them open to catch the warm breeze.  Very cool.  There's also WiFi here.  And it's right in the heart of the downtown/historic district.

My only real concern was that on our last night there, I think there was a ghost haunting our room.  It really made me irritated to no end, since I saw its shadow floating around the room prior to laying down in bed.  As soon as I got in bed, I was laying on my side and felt a pressure like a hand on my left shoulder.  I then turned on my stomach and felt a heavier pressure from my neck to my butt.  I then turned onto my other side and felt what felt like someone grabbing my right bicep with an open hand right in the middle of it.  I gave up trying to move around after that.  Every time I would try to open my eyes though, that shadow was passing in front  of my line of vision.  I seriously thought I was not going to be able to sleep.  I kept telling the ghost or spirit or whatever it was that I was a nice person and to please leave me alone so I can sleep.  Finally, after over and hour of this, I was able to crash hard.

Now, I don't use drugs.  I had two drinks over about two and a half hours prior to this, so it wasn't that either.  I have never before had an encounter with a ghost or spirit, so this kinda freaked me out.  But it was also an interesting experience all the same.

The staff at the hotel are all very pleasant with a real feel for the southern hospitality.  They are really accomodating and I did not have problems with them at any time.  The bar is a little pricey, but they pour good drinks.  Another 5-star rating for a great place!

03/10/07 | Link | Rating: 5.0
3. Denise O.
Really enjoyed  our stay here. We stayed for two days. Front desk staff were extremely helpful and accomodating. They even charged my cell phone for me because I ran off and left my charger at home. Great location. We were able to park and walk everywhere we wanted to go -- the aquarium, for example, and the Old Slave Mart and the historic Market Street market. Our room was clean and cozy. Bathroom was surprisingly small but not a big deal for me. There was some street noise at night but I had expected that. I mean, we were in the middle of downtown Charleston. The free cucumber water and lemonade in the lobby were a nice touch (and quite appreciated after dragging myself in after walking around the city all day!) . The only drawback to staying here was the expensive parking -- $20 a day. I hated having to pay that. But all in all, it was worth it. I will definitely be recommending this place to friends and family.

24/07/12 | Link | Rating: 4.0
4. Joe B.
I have been going to the Mill's House for years and I love the hotel. My wife and I have been going there for our anniversary for 22 years. This year we made our reservation and with confirmation in hand showed up at 4 pm on our arrival date. We were immediately told they had bad news and good news for us. They were overbooked and could not accomdate us, but they were going to pay for a room for us down the street at a Holiday Inn. They gave us no advance warning on this and thought that a standard Holiday Inn would suffice. While the hotel itself is beautiful this type of service ruined it for us. We do not plan on returning. Basically they ruined what was a very special weekend for me and my wife. Thanks Mills House!

11/05/09 | Link | Rating: 1.0
5. Lisa S.
OK - I didn't stay in a balcony room like Aileen B., below, but my co-worker did.  She DID have a ghostly experience in the balcony room!!!  She reported that a washcloth flew across the room all by itself.  This was verified by her Aunt Jenny, who was also in the room at the time.  Her Aunt Jenny does not lie!  Scary!

29/10/08 | Link | Rating: 5.0
6. Cristel B.
Beautiful, beautiful hotel in a great area. It's in walking distance from many of the main attractions. Great outdoor patio for enjoying a cold drink on a hot day.

25/03/10 | Link | Rating: 4.0
7. Rebecca L.
We stayed two nights (Aug. 2010)- location can't be beat-walking distance to everything. Parking was pricey- we found a cheaper lot down the street, and it was a challenge to unload in front of the hotel (we ended up parking in a garage first.) Very comfortable bed. Hotel was recently remodeled, but unfortunately you can still sometimes hear noise from other rooms. The bar was a great place for drinks, and the courtyard was a charming place to relax. We requested a fridge for our room, which was OLD and stunk like cleaning supplies. The pool was good for both adults & kids. All of the staff we encountered were very friendly.

04/11/10 | Link | Rating: 4.0
8. Joe M.
Stayed here for 3 days for our 25th wedding anniversary.  Used my Priority Club points so I made a call to ensure I did not get a standard room because I wanted this to be a special weekend.  The staff was excellent. They upgraded us to a suite on the 7th floor and the conseirge arranged to have a lovely arrangement of flowers waiting for my wife when we arrived.  I can not say enough about the staff.  Did not need to use my car the entire stay since the hotel is within walking distance to everything. When I the valet brought down the car, I got in it and it would not start. Within minutes he was back out with a jumpstart powerpack and we were on our way. This is not your typical Holiday inn

26/09/11 | Link | Rating: 5.0
9. Douglas O.
What an amazing hotel in an incredible location. This hotel boasts some amazing history and charm. They have done an incredible job restoring it, and the renovation they completed not too long ago turned out perfect.

I stayed on the 5th floor with a few of the building next door, and a view of the church steeple.

The staff is extremely kind and some have been there for 10-30 years, some are several generations. They have pictures where Robert E Lee stood at the hotel on the balcony. It is a very historic hotel in a prime spot. The restaurant and bar are perfect for the hotel, and the courtyard with the fountain is beautiful.

This hotel adorns classic elegance combined with employees that really cared.

09/03/09 | Link | Rating: 5.0
10. Kala V.
We enjoyed our stay at the Mills House. When we arrived our room wasn't ready so the staff upgraded us to a city view room. That in itself was amazing!!! The location was perfect for our first trip into Charleston. My only complaint is that the bathrooms are small and they have no counter space.'ll have to do your makeup on the desk. The restaurant downstairs is pretty good, the service isn't quite up to the standard of what you would expect from the hotel.
Check this place out when you head to Charleston, and you can get great rates through Priceline.

07/02/10 | Link | Rating: 4.0
11. Marnie S.
Awesome hotel.  This is NOT Days Inn and I'n not sure why 'Holiday Inn Hotel' is in the name of this hotel.  It's just the Mills House.  If you're going to stay in Charleston, this is a great location, off the busy streets, but close enough to lots of great restaurants and some of the fun tourist stops.  While you stay here, be sure to have brunch or lunch across the street at Poogan's Porch.

22/05/10 | Link | Rating: 5.0
12. Tiffany M.
The hotel is no longer a Holiday Inn, and the new owners are planning a remodel later in the year.  The common areas downstairs are in great shape but the rooms are showing their age.  However, it was quiet and comfortable.  It's within walking distance to many great restaurants.

02/04/13 | Link | Rating: 3.0
13. Celena S.
- friendly staff, they upgraded us because we mentioned it was our anniversary. So nice!
- The water pressure is great!!
- Location is superb, right in the middle of the historic district.
- bath and body works shampoo that smells delish
- lobby is beautiful, very grand and ornate
- they have a nice bar downstairs themed after the famous train in charleston

- Parking is $25 per night. Here's a tip, just drive your car to the garage behind the hotel and you will pay half that.
- Carpet was ripped in the room.
- They accidentally double charged us for parking, and if I didn't look at the bill; which I usually don't. I never would have known. The front desk guy says it happens all the time. Weird.
- the rooms are kinda small, not updated, and really nothing special
- it's true, the lobby smells a little funky; I'm pretty sure that this is a charleston thing. You can smell it in other places in the city too. I'm not sure if it's  due to the gas lanterns or a sewer issue, but it's not a pleasant smell. That said, my boyfriend didn't even notice it, so I guess it depends on how sensitive you are to smells. It's typically something I notice.

Other reviewers were unhappy with the noise, but we were poolside and didn't experience this problem.

28/04/12 | Link | Rating: 4.0
14. Kirsten P.
Great place to stay - right in the middle of downtown - everything easy walking distance.  Very friendly staff - breakfast was included in my room which was quite reasonable and the room was great - parking was also included in an underground private lot -

I was there for 4 nights in July 2010 - did not move my car once - I walked and walked everywhere and did a whole day a/c bus tour of a plantation and then local downtown historic Charleston - they pick up and d/o and the hotel arranged it for me!

They also have a happy hour each evening - cheap drinks/wine/beer and free cheese/crackers/fruit to snack on -

I would stay there again, anytime.

11/05/11 | Link | Rating: 4.0
15. Kimber L.
while trying to escape being snowed in we got last minute rooms here and one was upgraded to a suite which was appreciated.  We weren't ablt to get our rooms on the same floor but since it was Christmas weekend I understand that.
The beds were very comfy and we had plenty of pillows.  The concierge, bell, and valet did a great job!
The bathroom sink was VERY slow to drain and we had some noise even on the 6th floor from construction on a building next door by 9:00.
I love the locale and would be very willing to stay here in the future

29/12/10 | Link | Rating: 4.0
16. Victoria R.
Great hotel!! Amazing staff willing to do anything for you from valet, housekeeping to front desk. Just because it has a Holiday Inn flag does not mean anything!

19/01/12 | Link | Rating: 4.0
17. Mark L.
My review is based on the entertainment aspect of the hotel.  I attended a wedding and I have to first and foremost say huge kudos to the bar staff and the wedding planner.  They smiled all night and did not miss a beat.  They were friendly and on top of their game all night.  The food was out of this world.  Not healthy buy any means but the spinach ravioli in the creamy pesto was yummmmmy!  A very nice experience.

15/07/10 | Link | Rating: 4.0
18. Doug S.
This is the BEST Holiday Inn you'll stay at. It's not your father's Holiday Inn.

This is a historic hotel with remodeled rooms, so your bathroom is gonna be a little cramped, and your room a little on the small side. But what this room lacks in size it greatly makes up for in class and style.

The hotel advertises a few bars: I only tried the main bar in the lobby. It's a beautiful bar, offering full service, with big comfy chairs and and all around peaceful ambiance.

There is full room service (limited hours, though) and a well prepared concierge -- thumb through the "book of restaurants" in the lobby off the concierge desk. This book has all the menus of the restaurants you might want to visit.....(and then follow your "Yelp instincts" and read the reviews!).

Good experience at this hotel, and you're in the thick of where you want to be for dining, drinking & shopping.

11/03/11 | Link | Rating: 4.0
19. Ato T.
For the $$ this is the best value for staying downtown. Trust me, I have high standards and I'm super cheap LOL seriously you won't be disappointed

31/07/13 | Link | Rating: 5.0
20. Evan R.
At Best, Aspirational Mediocrity.

Let's start with the good parts: The location is great, the bed was comfortable and the porters and valets were really on top of everything.

To get a sense of the overall quality of the hotel, remove those factos and set everything else do dismal. The back office is either idiotic or completely apathetic, I'm not sure which is worse. There is no tact or plan whatsoever in the execution of even the most basic tasks.

The rooms are tiny and in desperate need of rennovation. The drains in the bathroom are slow to the point of near unusability. Whatever request you may have, rest assured the answer will be no.

09/09/10 | Link | Rating: 1.0
21. Hannah G.
This hotel is just ok.  The rooms are small and out dated.  The bathroom is ridiculously small.  Bed soft and room crammed full of furniture.  Would not stay here again.

09/08/13 | Link | Rating: 2.0
22. Courtney O.
When we booked a stay at the Mills House, we were not told that it was undergoing extensive renovation.  On our first full day staying there, I called the front desk to ask what floor the gym was on, as the hotel website indicates a fitness center on premises, and was told it was under renovation and we could go to a gym a few blocks away (a 10-minute walk) that the hotel would pay for.  There was also a letter in the room indicating loud noise from 9am-5pm due to construction.  Separate from the renovation issues, every time we left our room there were a number of housekeeping carts in the hallway that we had to dodge to get to the elevator -- at all times of the day.  The room was very small and the bathroom had no counter space for toiletries or other items.  Finally, when we checked out, no one asked us how our stay was (we would have told them!) and they billed us the wrong amount.  It took 15 minutes for them to find the priceline booking, correct the rates, and refund our credit card.  The hotel is incredibly convenient to restaurants and nightlife, but that is about all it has going for it.  Perhaps when the renovation is done it will be better, but they could still use some better customer service training.

20/02/14 | Link | Rating: 1.0
23. Johnny V.
This is the second time we have been here and is just as memorable as the first time we were here almost 5-6 years ago.

This time we were on the 7th floor in a bigger suite.  The complimentary soda dispenser on the 7th floor is a nice touch.  The maid service were very polite and went out of their way to see if we needed our rooms restocked with water.

The rooms were plush with canopy beds, plush carpeting and thick curtains on the windows.  The ambiance of the place made it seem more expensive than it really is!  

Spoke with the Concierge and she was very helpful in trying to make recommendations on where to go for certain things.  Spent an hour at the hotel bar one night and the place was nice and relaxing.  We also had breakfast the last day we were there. The portions were small for what you paid for, but the fruit was fresh and what you would expect at a place like this.

This place has a lot of history and character. You can stay at other places, but this hotel has a some great history and is located to everywhere you want to be.

The next time we stay in Charleston we will stay here and recommend this place to our friends.

15/07/11 | Link | Rating: 5.0
24. B. D.
For the money, worst hotel i've stayed in.  Mold in bathroom, light and toilet paper dispenser falling out of wall, wallpaper peeling off.  What you would expect for a $60 hotel but priced at over $300 during holiday weekend.  Much better options in same area of town, which i've stayed in.

26/05/12 | Link | Rating: 1.0
25. Charles S.
Location is everything when you're a tourist and you can't beat the Mills House location and great rates.  It is within easy walking distance of all the attractions and restaurants south of Marion Square.

This is no Ritz or Four Seasons.  But the staff was helpful, the bar was hospitable, and the rooms were large, clean and had good views -- and did I mention the location and the rates?

We had a mini-family reunion with four rooms for four nights and people ranging from teenagers to octogenarian.  And we were all pretty happy.  I'll stay here again when I visit Charleston.

Only minor irritants:
1.   The amount of time it took to get the car from the valet parking.  When they tell you to call 20 minutes in advance, they are serious.
2.  The wireless connection is painfully slow.

Hint:  with the Holiday Inn frequent flier card you get a free drink per night per occupant at the bar.

30/12/09 | Link | Rating: 4.0
26. Jeannine P.
We have stayed three times now. I like this place a lot. The rooms are clean and quiet, the common areas very pretty,  the location is wonderful.  Perfect for touring around and walking to most places downtown. The parking garage (city run) is pricey and they do not let you come and go meaning you can pay a lot to park there if you take your car at any point.

03/04/13 | Link | Rating: 4.0
27. Meredith H.
Just finished an enjoyable stay at The Mills House Wyndam Grand. Fabulous service - we were given a lovely poolside room upon arrival at 11am. Bellmen were friendly and helpful, room was well appointed. Pool was well maintained and decor was charming. Breakfast in the Barbados room was good and wait staff helped us get our food and get out quickly to start our drive home. Would absolutely stay here again!

15/06/13 | Link | Rating: 5.0
28. Anne J.
I find the positive reviews about this place to be shocking.  My husband and I stayed here on a recent trip to Charleston, and we could not have been more disappointed. This is a rare example of Yelp pointing me in the wrong direction. We arrived late in the evening on a Sunday night. The place was dead. No one there except for the girl behind the desk. I'm not sure if its because I got a great deal on Priceline or what, but we got the absolute worst room in the place. It had two double beds (which proved to be super uncomfortable) and a walk-in shower. The bathroom was small and dingy. We did not have a need for the walk-in shower and prefer a king-size bed. We went to ask for a different room, but were told that there were no rooms available. This hotel was definitely not full. We could hear the crickets chirping as we made our way back to our sad little bed. There are much better places to stay in Charleston.

06/02/13 | Link | Rating: 1.0
29. Emily P.
I stayed here because I was traveling for business.  The entrance is beautiful and engaging.  However, the service at the registration was rude.  The lady was getting defensive when I asked her questions.  And the operator on the phone sounded bothered by my calls.
The location is great, walking distance to everything.
The carpets were all stained and dirty.  Looked like it's in need of a revamp.
Would stay here again if I had to, but if other hotels are around, I'd explore my options.

18/04/13 | Link | Rating: 2.0
30. Ryan T.
My stay here was great!  Could not be in a better location.

09/07/13 | Link | Rating: 5.0
31. Phil Y.
Nice rooms. Friendly staff. Historic charm. Southern hospitality. Conveniently located. Great base camp for a days walking.

24/03/13 | Link | Rating: 5.0
32. Natasha U.
I cannot believe this is a Holiday Inn.  Thank you Hotwire for giving us this hotel and at a discounted price!  I was amazed.  This is a first-class hotel in every way.  It's charming and just beautiful.  I only wish I had more than one night here!   It's also very centrally located to everything downtown.  Just use their valet and leave your car parked and you can walk around or use the free trolley to get anywhere around the Downtown area.  It's really just a beautiful hotel, you won't want to leave your room or your bed!

Highly recommended!

And MSNBC's "Morning Joe" is broadcasting LIVE there in the few days before the South Carolina Republican primaries! Go over and say hi to Willie for me!

16/01/12 | Link | Rating: 5.0
33. Annie L.
Great location!

The downstairs is beautiful but the rooms are a little outdated with poor lighting and the bathroom was small.

The bellhops were GREAT and very friendly. The concierge was so helpful and got the younger bell staff to tell us about the local bars... Like Tsunami has $1 Blue Moons every Thursday! My friends and I loved the staff.

We booked this hotel through Hotwire.

20/07/13 | Link | Rating: 3.0
34. Avis F.
In town from San Francisco & wanted a historic hotel, but with some music in the evenings & had read this hotel had a piano bar.  When I called to book I asked about the piano bar & the front desk clerk said "we have a piano, but you can't play it" so we decided to try the Charleston Place Hotel instead.  Perhaps, the staff at The Mills House could use a tad more training or at least be supplied with the definition of piano bar.

30/11/13 | Link | Rating: 2.0
35. Stephen H.
Please do not connect "Holiday Inn" with the Historic Mills House Hotel.  This jewel of Charleston history was where John C. Calhoun met with some friends to help draft the articles of secession.  It happens to be administered by the Holiday Inn, but is more of an Inn that you would holiday at rather than a commercial experience of any kind.

A nice restaurant, bar, lovely seating area, and conveniently located in the heart of Charleston.  Walking distance from everything that matters.

03/05/11 | Link | Rating: 5.0
36. Bryan B.
The location of the Mills House is great - very accessible to lots of places.  The room was nice - nothing too fancy, fairly standard, but that was good enough.  It did a nice, large king bed at least.  Nothing too negative about it - the only things are:  the bathroom door kept getting stuck and once my girlfriend couldn't get out...but I came to the rescue!  and the shower drain backed up with water as soon as the shower was turned on, so had to stand in a few inches of water while showering.

The courtyard dining area was very nice.  We had a drink there in the evening and breakfast there in the morning.   The food was great and the service great, as well.

The front desk left a little to be desired.  They weren't rude or anything, but didn't encompass that Charleston hospitality we got everywhere else.  I guess I could say they were efficient.  To their credit, they called us the minute we got to our room to alert us we left a cell phone at the front desk.  That was very much appreciated.

I'd stay there again!

27/09/12 | Link | Rating: 4.0
37. Jim U.
I think my heart sank when I saw my Hotwire choice for a 4-star hotel in the historic area of Charleston was a Holiday Inn.  Let me assure you though, that this is nothing like any Holiday Inn I have ever stayed at.  They may lend their name to this property, but the influence ends there.  The Mills House is a bona fide, first rate, international class hotel.  It is absolutely beautiful and a really lovely place to stay.  

Our room had a super comfortable bed replete with luxurious linens.  Every and all amenities were provided.  This extended to valet car service and even complimentary umbrellas to use during our rainy stay.  I didn't get a chance to try the restaurant at the hotel, but it is quite a popular spot in its own right.  This was precisely the kind of place where you want to have a long stay.  To compare it with other hotels, I would say this hotel was in line with Sofitel.  Very charming place that I highly recommend.  

Hotwire Summary

$107 + $21.34 = $128.34 / night

Rack rate:  $374/night + tax

Obviously book through Hotwire if you can; but if you can't, it's definitely worth the much higher price per night.

08/04/11 | Link | Rating: 5.0
38. Lindsey D.
What a fabulous hotel - probably the nicest I have ever stayed in!  Fancy and comfortable and located right in the heart of historic Charleston.  We had a great view of Chucktown.  The Gibbes Museum of Art was right outside my window.  Lovely bathroom, plush beds.  Free fountain pop machines right on our floor.  The decor was very fancy and classy... chandeliers everywhere.  We did the valet parking.  Checking in and out was fast and efficient and staff was friendly.  We stayed on the 7th floor, which required a key card in the elevator.  There was an outdoor pool on the second floor, so we enjoyed a very refreshing night swim one night after a busy day touring the city.  There was a very beautiful courtyard with a fountain... we took lots of pictures here because we were just so impressed.  

We ate breakfast in the hotel restaurant, the Barbadoes Room, one morning.  It was good and convenient, but again... in a hotel restaurant, you pay for the convenience.

The Mills House Hotel is one of the many spots in historic Charleston rumored to be haunted - and let's just say - after staying there, I concur.  However, this wouldn't keep me from coming back.  The location is a dream!

11/07/12 | Link | Rating: 5.0
39. Bryan P.
A very nice historic hotel with great service. The location was awesome.

04/08/13 | Link | Rating: 3.0
40. Lori H.
Loved the hotel because of the location. The room was a good size and it was very clean. When we called down for extra pillows they were up within ten minutes. Every time we left the room, when we return it had been tidied up. Everyone was helpful with sight seeing and evening told us about a really cool pub that the locals go to. It was very goth...if you are a grits lover try to hit up all the diners and do a grit crawl before you start the pub crawl.

07/08/13 | Link | Rating: 5.0
41. Andrew R.
I tried to like this hotel - I really did... I am forced to up my zero star to 1 because the staff was very upbeat and friendly & it is a nice hotel on the surface.  The breakfast is very good (not earth shattering) but good & a good value for hotel breakfasts.  Now, peel away the surface and discover the grit underneath......  We had made our reservation a full month in advance of our stay.  Our flight was delayed coming in to Charleston (unfortunate - but it happens) & when we arrived we were directed to our room (612) = (stay away) on the 1 working elevator.  What should have been an easy 1.5 hr. flight & check in turned into a nightmare.  Because we were the last to check in, we were given the adjoining room to a suite with a PULL OUT SOFA BED as our king bed (that I confirmed a month prior).  When we tried calling down, our phone was not working either.  The manager, Alfonce, indicated how sorry he was & that he would make it right, unfortunately after numerous attempts to contact him & have him rectify our $280 per night bill, he never made good on his promise.  Nights 2 & 3 were somewhat better in a different room (I can only imagine some other slob typing the same letter I am now about being the last one to arrive after they gave them room 612) - In any case our new room had drainage issues in bathtub (felt like I was back in my college dorm with my pre-balding roommates & a clogged bathtub) and a non-working in room movie service.  Once again, @ $280/night I kind of expected more.  I'm totally fine with the $19 Caesar Salad, the buffet breakfast and the desk staff.  I just wish Wyndham would have a room that has a bed when they say they will.  I don't think it is much to ask at all.  I'm done.  I also disputed the charge on my credit card - so I can leave it to the big boys to fight in the sandbox to see if I get any green back.  The city of Charleston was awesome......very friendly peole, great food & great vibe.  I'll be back, just staying & spending my hotel money elsewhere.

16/04/14 | Link | Rating: 1.0
42. Edgar S.
This place is AWESOME......said no one ever. If you plan to hold an event here or have already booked this place, cancel now you wont regret it. If you want to be told no to every request you have and pay a huge price for poor service, this is the place for you. I gave it one star because there wasn't a negative scale. The hotel is outdated, service is horrible, food is decent, and prices are outrages.

19/11/13 | Link | Rating: 1.0
43. Leslie G.
I stayed here for four nights on a recent vacation to Charleston and had mixed feelings about this hotel. On the plus side, it's in an excellent location and is within walking distance of tons of historic sites. My room was small, but I wasn't expecting anything huge in a historic building. Also, I didn't hear any noise from adjoining rooms, which was good.

That said, my room was on the second floor and overlooked Queen Street. There was a HUGE amount of street noise every night and morning because of this (even though I requested a quiet room). For one thing, there are two restaurants directly across the street, so you hear people from there--patrons talking as well as workers throwing out trash, etc. Then the garbage trucks come by at the crack of dawn and are deafeningly loud. Ditto for food delivery trucks delivering to the hotel restaurant. It's possible the noise might have been deadened a bit had I been on a higher floor, but I kind of doubt it since the hotel isn't that many stories. I was able to soldier through using a white noise app on my phone, but this hotel is definitely not made for light sleepers.

My room was clean when I checked in, but I noticed that the cleaning of it while I was staying there was pretty slipshod. No vacuuming occurred at all and they never changed my sheets. I don't necessarily have a problem with that, but most hotels leave a little card or something explaining that they will not change the sheets unless you request it--something of that nature. No such card existed here.

Other random observations: The decor in the lobby is very nice, but I noticed that the lobby area had a sickening smell pretty much continuously--kind of like perfume that was covering up something disgusting. I ate breakfast at the hotel restaurant one morning. It was adequate but certainly nothing special. As another reviewer mentioned, the valet service is very slow. They do warn you to give them a 20-minute heads-up, however.

I wavered between 2 and 3 stars for this hotel, but ended up giving it three because of location. But beyond the amazing location, it's not so great. Next time I visit Charleston, I plan to stay somewhere a little more off the beaten track to avoid so much noise.

22/02/12 | Link | Rating: 3.0
44. Tesla X.
Nice hotel in a really convenient location.  For the $149 rate I paid, the room was clean and decent.  Free wifi was fast, but the $25 valet parking was a punch to the gut.  Staff was very friendly and attentive at the front desk and the bar / restaurant.  Would stay there again for the value.

11/08/14 | Link | Rating: 4.0
45. Linda P.
This is a great hotel. Beautiful old-style Charleston feel, but still clean and updated inside. The bed was huge and the room was spacious and comfortable. The lobby and outside courtyard were very beautiful and romantic.Cute little pool and restaurant if you just want to relax.

You couldn't' ask for a better location. A block away from shopping on King Street in one direction and a block away from some of the best restaurants in the other direction. I will definitely stay here again.

30/05/13 | Link | Rating: 5.0
46. Paula J.
Very beautiful historic hotel. The location itself deserves five stars. A little pricey, but very nice overall.

04/04/14 | Link | Rating: 4.0
47. Kleshia B.
Worst hotel stay ever. $150 single King bed. Construction in room across hall from my room. Nothing mentioned at front desk. A note in room said construction from 9-5. Lucky me construction started 7:30. Fitness room was under construction.  No amenities.  Beautiful small room & hotel & great location. Thank goodness for Hyman's seafood being within walking distance or my night would have been terrible.

12/02/14 | Link | Rating: 1.0
48. Stephen D.
Great clean and affordable hotel. Near enough to the water, 1 block from King Street, and tons of good restaurants (Husk, 82 Queen) and bars (Bin 152). The hotel bar stays open for a decent time, great selection of bourbons and brown spirits.

The staff is friendly and helpful, the concierge won't suggest very far or uniquely out of the way places for food or fun, so do your own research. It's worth befriending a local for more unique ideas for Charleston fun. The Valet attendants are very nice, *give them a solid 20 minute notice in the morning if you need your car ready by the time you get downstairs.

The hotel is quiet, but our room was on the outside corner and we heard trucks every morning, not a great location if you are a light sleeper. The pool is a good size and very warm (in July). Also recommend a room on a higher floor if in the back, otherwise you have a balcony, but on the same level as the pool.

Would definitely recommend this hotel.

03/08/12 | Link | Rating: 4.0
49. Emily S.
Wonderful service! Hospitality was a dream. Rooms were adequately clean. And if you ever need a thing the concierge is a phone call away. And will make sure that you are pleased 100%

01/12/14 | Link | Rating: 5.0
50. Drew W.
The staff is very friendly, but won't let you make very many choices. The hotel itself looks good on the outside but on the inside Its rough. The rooms are small and not sound proof, the rooms are very expensive, and the elevators are slow. The hotel is also exposing, the storage room was wide open with no staff near and if I was the manager I wouldn't want the guests to see the storage room. It just made it look bad. It does have a good location, but bad and hard to find parking.

16/04/14 | Link | Rating: 2.0
51. Will H.
An historic hotel with a few signs of its age, but in a fantastic location for access to all the best food, shopping, and historic sights in downtown Charleston.

You'll feel right at home in the seat of the deep south as you walk past the well manicured courtyard, complete with fountain, and into the hotel with its large chandeliers, dramatic staircase, and heavy use of patterned upholstery on the furniture and window treatments.  

Bellhop staff will greet you at your car during normal business hours and usher you into reception.  I found all of the hotel staff, from the front desk to the housekeepers, to be quickly kind and genuinely excited to help.  The bell staff, however, stands out for their continuous morning greetings and quickness to lend a helping hand.  This team of guys never uttered the word "No" during my recent 3 day stay and were always willing to work within my crazy schedule.  

I do agree with other Yelpers, however, that the concierge staff was rather conservative and traditional with their advice- not likely to appeal to a younger, hipper crowd looking for options outside of the mainstream or off the well beaten path.  I was also a little taken aback with their use OpenTable to find reservations.  There's an app for that.  No special calls direct to the vendor?  At least the advice always comes with a smile!

The absolute best amenity, however, is the location.  One block from all the shopping on King Street, an easy walk down Meeting to the Battery and the waterfront, 3 short blocks from all the best restaurants on East Bay Street, and a quick walk to the open air Market and all the accouterment that comes with it.  You are literally surrounded by history and it it all just a few blocks from you.  The city just begs for a daily stroll from the front door here.

Rooms are pretty standard, though most I have seen do have furniture that echoes the downstairs with very traditional pieces that tend to clash with the modern flat screen TVs throughout.  Bathrooms, though, are on the small side with a slow draining tub-shower combo and little counter space for spreading out.  This, however, is expected of older hotels.  They have been updated and my most recent room was perfectly clean, so it comes with the territory.  

Another common worry with older hotels were electrical outlets: hard to find and weirdly controlled by wall switches.  Not great for working in the room, but again, somewhat expected in an older hotel.  Same for lighting, lamps are great but the lack of overhead or wall lighting was a slight let down.  Again, however, I found everything to be clean and it was clear these old bones were given the best makeover possible the last time renovated.

My best insider tip: valet parking currently runs $22 a day, but just off Queen Street is a public parking garage for a fraction of the price that connects directly into the hotel via the 2nd floor!

In all, this hotel has the feel of a grand old classic that has been cared for and fixed up for modern times.  It's location and staff make it a go to when I'm in town and I'll gladly return soon.

18/09/12 | Link | Rating: 4.0
52. Cheryl M.
This is a very beautiful hotel in a great location!  Convenient to many great restaurants in downtown.  The rooms are a little small but very nice.  The service was fantastic from the valet, bell hop, etc.  The breakfast buffet had some really good food, including personalized omelets.  The outdoor patio with fountain was beautiful in the evenings with the lights.  Their key lime pie is fantastic!  My only complaint would be that the bathrooms are small with only a pedestal sink which makes getting ready a little challenging.  Overall, we had a great stay and loved this hotel!

14/06/14 | Link | Rating: 5.0
53. Sean D.
This hotel has a great location for people that like to leave the car behind and walk on their vacations. The room and breakfast were about what was expected. We came here for our 1 year wedding anniversary so we knew it would be a special trip. Our first night there was Saturday 07/12. Apparently they were hosting a wedding in the ballroom and decided to not put the wedding party on the floor above the wedding. Instead of doing that and having nobody disturbed deep into the night by pounding music, they put people that were not at the wedding on the floor directly above it. It seemed like the whole floor had people that weren't at this wedding.

I went down to the front desk to see if we could switch rooms because we needed to wake up early but they told me all rooms were booked. I asked why they woudnt put the wedding guests directly above the wedding so that they wouldn't have people trying to sleep that are stuck hearing the noise. He told me ideally it would work that way but it didn't happen...

He gave us vouchers for breakfast the next few days which was really nice and also said he would talk to him manager about giving a partial refund for Saturday night since it costs over $300 just to sleep there but we weren't able to sleep, so why were we paying that much?

I didn't get a refund but I did have a $600 hold on my credit card for an entire week after leaving. I'm not sure what that was about but at least it is gone now.

We also reserved a room with a king bed. Maybe they have different definitions in the hotel industry like how different stores have different clothing sizes, but we did not have a king bed.

26/07/14 | Link | Rating: 3.0
54. Vern A.
Okay, seems like my original review was deleted (somehow). So, here I go again. Overbooked. We checked-in and were greeted with rather "cool" reception by a mediocre front desk agent who didn't explain anything .. parking ... how to get my room ... nothing. We were place in a room that seemed unusually small for the price we paid. After not sleeping well, the first night, I woke up at 5:00AM and inquired about our room. At that point, I learned that the hotel was overbooked and we were placed in a smaller room without knowing that we were flagged to be moved the next day. Not only were we charged that first night for the larger room, but if I had not asked about the room, we would have been charged the full price of a larger room while being placed in a smaller room for our entire stay. Next ... construction. We didn't know that the hotel was being renovated and there were workers moving up the side of the building where we were placed (smaller room). It would have been ok had they told us, but no one told us and I learned of the construction/renovation the next day by hearing voices outside our 7th(?) floor window.  Now ... ants. When we were finally moved to our new room, we found a nice little colony of ants on our office area desktop (by the lamp). I killed several and left the bodies where they were so that maintenance could see them as this type of thing is very unusual for a high-end hotel.  Next .. late room service. We ordered early morning breakfast room service to be delivered between 9:00 and 9:30. The food arrived at 10:00 AM and the deliver charge was not removed and the order was wrong. I wanted to give the delivery person a tip, but I was so disturbed by the late delivery that I didn't. I'm glad that I didn't because I saw that the order was wrong after looking at the food. Next ... shoddy phones. At least one phone in each room didn't work. So, when I needed to confirm something with the front desk, in the original room, I had to walk back to the front desk. Very annoying. In addition to all of these issues, the hotel decided that Saturday morning, during check out time and breakfast, was the PERFECT opportunity to take down decorations and dismantle the lobby Christmas tree. NOT! This was definitely a poor management decision as the sound of noisy guests and power drills was rather unsettling. Personally, I would have scheduled this work to occur in the afternoon ... maybe after lunch and before dinner. So, overall, I would say that this place has only managed to stay in business because of its location. Move this same operation to some less notable location and I would predict that they would be out of business or under new management within a few years. Oh .. did I mention that all of this occurred during our honeymoon (New Years Day/Weekend). Therefore, unfortunately, we have the Mills House to thank for a jacked-up honeymoon. Some of the staff were really nice, but that aspect alone is not or was not enough to eradicate the memories of a less than stellar experience at a high-end hotel. We probably won't be back.

15/03/15 | Link | Rating: 2.0
55. Alison K.
Nice, clean, classy hotel within walking distance to tons of great food, shopping and sightseeing. Staff was very kind and accommodating. Only two complaints: no refrigerator in the room & a very small bathroom with limited counter space. Other than than those two very small things, neither of which are deal breakers, it is a lovely hotel. I would definitely stay here again.

22/08/14 | Link | Rating: 5.0
56. Josh Z.
My fiancé and I spent the night in Charleston and it was between this hotel and another one, we opted for the Mills House and were very pleased with our experience. The hotel is lovely inside and the hotel staff was a pleasure to work with, they were very sweet and had southern charm.

There is a deck with a pool and plenty places to sit. After a night of going out, my fiancé and I decided to have one last drink out there (which was still open).

The king sized bed was AMAZING! I think I have a pretty comfy bed at home, but this felt like sleeping on a cloud and it was quiet (sorry no ghosts when we stayed). We did not have a view, but to be honest, I did not care because we did not spend time in the room and we weren't there for a view anyway. This was a great experience and will def stay here again.

You are in walking distance from the main attractions. We walked everywhere.

29/08/14 | Link | Rating: 5.0
57. Michael C.
The entire staff was outstanding. Seeing Clarence the Bellman was always an extra treat as he brimmed with happiness that lights up the place. The only area of improvement is the waitstaff at the hotel bar. All 3 nights we had different servers that seemed indifferent (not rude or unfriendly) but just didn't seem to care that we were there. The rooms and common areas were beautiful and the decor was amazing. The gym was lacking and pool area very nice. We would definitely stay here again.

02/08/14 | Link | Rating: 4.0
58. Genevieve B.
Location is what it's all about! Walking distance to the waterfront, Battery Park, tons of museums, shopping and restaurants is the plus with the Mills House. Rooms were a tad dated and walls were paper thin but we were only there to sleep, really. Staff is GREAT. One suggestion, bring earplugs and the thin walls won't be an issue.

19/03/14 | Link | Rating: 4.0
59. P H.
Staying here right now ... wouldn't recommend if you're traveling with anyone. The room bathroom doors are on sliding wheels, don't fully close ... Not a romantic / comfortable setup. Walk away ... Just walk away. It's almost laughable ... Walk a. way.

05/02/15 | Link | Rating: 2.0
60. Michael P.
Really 3-1/2 stars; it should be better than OK; because of some service issues, I'm not a fan.  We were in town for a small-group business meeting, and experienced the hotel proper, their meeting rooms, catered breakfasts, and bar.

The rooms are smaller than in other properties, but so what.  You're one block from the center of Charleston, right on Meeting Street.  The rooms are quiet the décor is quietly charming, and the lobby is marvelous and bright.  The meeting room we used fronted on Meeting Street, with large bright French doors, that we could open.  Very few hotels boast such an experience.  There's a beautiful courtyard on the ground floor, and a terrace with pool on the second floor.  Both are great!

On the flip side, the ventilation system in the meeting room on our first day had a noisy buzz.  The staff tried various adjustments to the thermostats, but couldn't make the room quiet.  Fortunately, they fixed the problem overnight, so our second day of meetings was quiet.  Good marks for the fix, but why was the noise there in the first place?

Second service concern was the courtyard adjoining the bar.  We were a group of approximately 20 persons, meeting for a planned hour-long "drink before dinner."  The early arrivals had adult beverages in hand.  Those arriving a few minutes later had to find the wait staff to place an order.  Then we waited some more.  Some went into the bar to re-order; the bartender was harried and surly.  Those waiting outside asked  the manager for assistance.  Finally, the rest of the drinks arrived, 10 minutes before we needed to depart.  

One comment about reservations; it's a popular place, so book early.

04/05/14 | Link | Rating: 3.0
61. Mark S.
Good location. Nicely renovated. Reasonable price for the area. Avoid any rooms in the center of the building, along Queen street. The AC units on the roof make significant noise on every floor!!  Very annoyed that we had to ask to be moved when other less noisy room options were available. Front desk had to know about the noise, since the made service recognized it as a continuous noise that is always there. Would stay again, but only if staying at the Meeting Street end of the building.

03/03/15 | Link | Rating: 3.0
62. Melissa T.
Absolutely the best spot to stay in Charleston if you like to walk in the historic district and shop on King Street.

My family has been coming here for decades and, admittedly, the accommodations have declined through the years. Wyndham took it over from Holiday Inn and recently renovated all of the rooms. We despise change, but the rooms were overdue for an update.

The saddest part of the redo is the Barbados Room restaurant. The menu is uninspired and quite abbreviated. The modern decor in the hotel and restaurant makes it difficult to remember that you are in one of the most important cities in the American Revolution and Colonial America rather than on South Beach, Miami.

They are repainting to the old Mills House pink on the exterior as I write this. Hopefully, they will continue their efforts to be more historically accurate on the interior as well.

Other reviews mention a lack of cleanliness. That has certainly not been my experience on this or other visits. We have been impressed with all of the staff--especially the housekeeping and restaurant staff.

If you are like me and you love find that the soaps and lotion make staying in a nice hotel even more enjoyable, I can assure you that you won't be disappointed! They smell good enough to eat!

29/12/14 | Link | Rating: 4.0
63. Lauren L.
Just got back from a 4 night stay and truly enjoyed this hotel. Sure, the hotel isn't the newest but it's been maintained well and we found it to very charming. We stayed on 4th floor on the Queen Street side of the hotel overlooking Poogan's Porch and found the hotel to be quite quiet, with the exception of the morning trash pick up but really didn't find noise to be an issue. After checking in and getting settled we learned that our shower was draining very slowly and told the front desk on our way out to dinner. They stopped by while we were out and fixed the problem that evening, we never had any issues for the remained of our stay -- great service to rectify an issue.

We also enjoyed the complimentary in-room water bottles and took them with us while we explored and they were always restocked up on our return at the days end. The free wi-fi was also helpful as were the concierge and business center (stamps to mail our postcards, ability to print a tour Groupon). We enjoyed an afternoon at the pool, which although small is well maintained and relaxing (poolside drink service was a added bonus).

The hotel is extremely convenient to all of the areas we explored (King Street, the Battery, and many restaurants). I'd definitely parking in the Queen Street parking deck adjacent to the hotel, we took our car out a few times over the trip and never had any issues finding a spot.

Overall, I'd recommend this hotel to anyone visiting Charleston. It has great service mixed with old southern charm!

15/08/14 | Link | Rating: 4.0
64. Deb L.
We stayed in the Hotel for 4 nights from December 27-30.
We had a corner room with many windows which would have allowed a fabulous view of the city. However, this was not to be.  From the day we checked in the entire Hotel was under construction with scaffolds and painters everywhere.  We had to keep drapes closed constantly due to the workers outside our windows.
They would begin work very early in the morning, so there was never a chance to sleep in.

The bathroom was very small and absolutely no space for personal items.  

The breakfast buffet was just bad. Rubbery scrambled eggs, greasy cold sausage, bacon.
The courtyard might have been an nice place to sit and have a drink, but with all the ladders, scaffolds, and workers yelling at each other it wasn't.
There are so many lovely Hotels in Charleston to choose from and this is NOT ONE  of those.

We will return to either Charleston Place or Planters Inn.
Was never offered a construction discount. This work should never have been done at the Christmas Holiday busy season.

05/01/15 | Link | Rating: 1.0
65. Joseph W.
Fantastic place to stay. Only negative was no fridge in the room. Other than that, it's location is central to everything in Charleston. The staff working there were incredible. The courtesy and friendliness of everyone working is something everyone desires when they stay somewhere. The interior is very classy and old fashion. The rooms were clean and cleaned daily. There were ample towels. The pillows were also amazing. Soft, yet dense and heavy. I slept like a baby and would stay here again, no question.

25/06/14 | Link | Rating: 4.0
66. Jamie L.
We've stayed here twice now and I think it has become our go-to Charleston hotel. The price is decent and the location can't be beat. The hotel itself is upscale and I really have no complaints. The parking situation. Could be better though. I tell all my friends coming to Charleston to stay at Mills House.

03/01/15 | Link | Rating: 4.0
67. Barbie C.
This Hotel is Perfect !!! We loved everything !!! Gorgeous Hotel in best spot in town , close to everything , walking distance to everything. Friendly Staff and great service , the Architecture is beautiful and it has such a great feel : so Southern and Charming! Delicious Coffee (free) every morning in Lobby. Loved the Bar and Terrace Patio with Fountain. Loved the Pool with towels ! Loved the view from our Room 6th floor. Right across the Street from Husk restaurant. Bed was sooooooo comfortable !!! Bathroom is CLEAN , dont' know what that other person is talking about ??? In fact, they clean room twice a day ! My only small negative is the gym: it needs a makeover, the doors to the pool don't open - what a shame, i had a great workout on Treadmill then wanted to step out onto lovely terrace at Pool but door was locked , would be great if Doors opened - like, go for a run , when jump in pool without having to walk all the way out and around. Gym needs music piped in, and a jump rope would be great too .
If you are looking for a casual , inexpensive Brunch/ or Lunch- i highly recommend Brown Dog Deli on Broad Street , very close to Hotel . Thank you . We loved this Hotel!

23/09/14 | Link | Rating: 4.0
68. Adrian G.
A good hotel in a great location. I really enjoyed my stay here. The staff was very friendly and the rates are pretty good.

12/01/15 | Link | Rating: 4.0
69. Ashley R.
I'm livid right now. I spent most of my time in Charleston at a lovely bed and breakfast that was more than accommodating. Our final night was at The Mills House Wyndham Grand Hotel. It was fine. The staff was standoffish to us...borderline rude when we checked in. Check out was the same way. Our stay was nothing to write home about. We were out and about mostly, but the one thing that would have been nice, our room didn't provide us. A small refrigerator to keep our leftovers. For such an expensive hotel, you'd assume they'd provide the basics.

The reason I'm so ticked off is because I discovered a $50 charge on my account from the hotel. I paid for our room in advance via and didn't do anything at the hotel to incur these charges. When we checked out the woman said, "you have no charges so you're good to go." Now a $50 charge? So, I call the hotel to figure out the mistake. The woman who answers the phone is unbelievably rude and sends me to someone's voicemail, doesn't even tell me she is transferring me. One of the options is to press zero for personal assistance. I do so and am redirected to this gem of a human being who is now QUITE frustrated that I am bothering her at her job and tells me, "if she didn't answer then she's in a meeting. Leave a message." She transfers me again. What service!! If you're going to be unhelpful at least be POLITE while doing so.

03/09/14 | Link | Rating: 1.0
70. Nickie G.
For my first visit to Charleston I wanted to stay where I could walk to lots of things.  Since the Mills House Wyndham was one of the cheaper ones for the 4th of July weekend, I went with that.

Our room was on the 7th floor and from the window we had a good view of a parking garage!  Also to the side you could see the water.  But I wasn't there for the view anyway.... Other things about the room:
- nice big comfy king bed.  I had reserved two beds as my friend and I were staying together and we are strictly platonic, but they were out of those rooms for at least one night of the stay.  So whatever, the king bed was big enough that it wasn't a problem.
- Flat screen HD TV
- Decent hair dryer, not one of those attached to the wall hair dryers
- Coffee maker in room with Wolfgang Puck coffee
- Small bathroom without a lot of counter space to put your makeup and other items - I'm sure I freaked my friend out with all the accoutrements I brought with me
- no fridge
Overall it was pretty good place to crash at night.  Room was always cleaned after we left and plenty of towels were left behind and plenty of TP.  What more can you want?

As for the rest of the hotel, the lobby was gorgeous and I was in love with the chandeliers throughout the lobby area.  Plus the lighting fixture in the elevators had me transfixed.  It was modern in some areas but kept some of the old school feel since this is a historical property.  There's a bar in the lobby and it is beside a nice outdoor courtyard where you can enjoy the nice weather.

This place was nice and was conveniently located walking distance to almost everything we wanted to do.  Thus it was great!

07/07/14 | Link | Rating: 4.0
71. Lynn W.
If having a clean bathroom is important to you...DO NOT STAY HERE.  When we arrived, I checked the room which was small, but very pretty and clean.  Then I checked the shower/bathtub.  The grout was mildewed and the tub was streaked.   Also, the area at the bottom of the toilet wasn't clean, nor the area on the floor behind the toilet.  

I called the front desk and they sent someone from housecleaning right up.  She went to work in the bathroom, and after 10-15 minutes, came out and let me know it wouldn't get any cleaner.

Now here's the thing, I live in a great, old apt that was built around 1950.  It has all the original tile in the bathroom.  I admit that I do have to use Tilex and scrubbing bubbles, and I really work at it, but I GET MY GROUT CLEAN!!!  

This hotel needs to do one of three things:
1) Provide their cleaning staff with the proper cleaning products and training, or
2)  Replace the tile, grout and tub in the bathrooms (because apparently they all are this way) or
3) Charge no more than $70/night for these rooms, because a room with a nasty bathroom SHOULD NOT COST ANYWHERE CLOSE TO $300.00

I won't be back, and I will never recommend this hotel to anyone.

06/07/14 | Link | Rating: 1.0
72. Bruce W.
Good location and staff.
Bad- most everything else.
Classic bait and switch with room category. Booked poolside, website said only three of these special rooms available. When I realized I was in a different category room, I was moved to a poolside room, (day 2) there were 5-8 of these. Placed next to loudest ice machine in Charleston. Noises started daily between 6 and 6:30 am. Banquet people moving furniture, floor polishers, etc. (they claimed it was a truck outside, but I beg to differ)
Over $400/ night with taxes for 6 nights.
Pillows smelled like smoke, paper thin walls, vibration from a/c , trickling water sounds in bathroom all night. No fridge, etc.
Don't waste your money on this place unless you are deaf.

17/03/15 | Link | Rating: 1.0
73. Cat P.
This is a stunning hotel with a haunted past. Supposedly you can sight a woman from the nineteenth century in a purple dress between 11 PM and 1 AM in the rear lobby area. Burn victims were nursed to health in this very location in the 1800s after a major fire consumed much of the city. This female phantom is believed to be one of the burn victims from that time period.

Whether or not there is a ghost inhabiting the premises, the Mills House is worth checking out for its grandeur and charm. It's quite lavish and everything you'd come to expect of a beautiful, older hotel. It makes a perfect backdrop for pictures.

I can definitely see why The Mills House makes a great wedding ceremony and/or reception site. It's just beautiful.

If you have the cash to burn, consider booking a room here. But you've been forewarned that you may meet an undead guest.

29/05/14 | Link | Rating: 5.0
74. Gab G.
This review is for the key lime pie ($7) in the lounge. I have eaten my fair share of key line pie in the south (mostly Florida) but this has got to be the best I've ever had. More tart than sweet, which is just the way I like it, and a perfectly chewy crust. It's made by their pastry chef, who in my opinion deserves the title of Key Lime Pie God. Fun fact: key lime juices are really bright yellow, not green. Makes you think about the usage of food dye in most pies.

14/04/14 | Link | Rating: 5.0
75. Jay R.
Second time in Charleston and second time at this great hotel.
Staff extremely friendly especially the concierge who was there the last time
we were in town. She was extremely helpful in making dinner reservations even
though it was Easter Week and the town was packed.
The room was great and do not let some of the reviews fool you.  Just ask for
a refrigerator and one is sent to your room - no charge.  Once you park your
vehicle you do not need to retrieve it until you leave.  Everything is within
walking distance. This has to be the quietest hotel I have ever stayed in.
Being built in the mid 1850's the walls are solid. Housekeeping was excellent
Next time we go to Charleston - The Mills House is our place to stay.

12/04/15 | Link | Rating: 4.0
76. Laura S.
My boyfriend and I had a fabulous stay at The Mills House! The location was perfect- just close enough to dining on E Bay and shopping on King. The staff was prompt and polite every time we encountered them, and they were always willing to give us suggestions of where to go and what to do.
The only (emphasis: ONLY) thing I would have changed about our stay was the sliding bathroom door in our room. It didn't close completely every time, and there was no lock on it. Not a huge deal when you are traveling with someone you're close with, but it was annoying nonetheless.

15/02/15 | Link | Rating: 5.0
77. Maria P.
I recently stayed here one night as a wedding I was attending was held downstairs.

The venue was a typical ballroom- sunset cocktails on the terrace were cancelled due to inclement weather.  I must say the food was tasty from the cocktail hour apps to the entrees. Service from catering staff was professional and friendly.

Location wise this is perfect for a venue such as a wedding. We walked steps away to the church and many shops and restaurants are located close by.

There is of course valet at the hotel or self parking which leads directly into the hotel (separate cost and not affiliated with the hotel).

The room itself was a standard suite with a King sized bed, flat screen tv, iHome charging station and gilchrist and soames toiletries.

Slight annoyance, there wasn't a towel rack in the bathroom so you have to drape towels above bath tub/shower.

I would consider staying here again only if bed and breakfast options were sold out.

Price was $ 226 a night with special wedding block pricing.

Room service the next morning was prompt and tasty. We ordered the American breakfast and pancakes. All the accoutrement accompanied our meals which I found pleasing.

03/11/14 | Link | Rating: 4.0
78. Elaine N.
Great hotel! What a perfect location to explore the city. The exterior of the hotel is lovely and the lobby is in perfect and updated condition. Check-in is smooth and professional as was service in the bar and on the patio. Rooms were nicely updated but as mentioned in prior reviews...small. The bathroom shower needs updating. Otherwise everything else was wonderful. Thanks for a memorable stay!

11/04/15 | Link | Rating: 4.0
79. Amanda F.
Location, location, location! We scored this hotel for $159 a night, so from that price perspective we were very happy. I would be much more critical if we'd paid a high season price.

Parking: Valet is $29/day and gives you in/out privileges. The public garage next door is $2/hour or $20/max with no in/out privileges. There was also street parking and a 30 minute loading area.

Room Service: We decided to splurge on room service for breakfast one day. Who doesn't love breakfast in bed? It was a steal in my book - $13.95 for: Eggs, choice of meat, bread, juice, coffee, hash browns. Couldn't even finish it all! 2 people could definitely share.

Staff: We didn't interact with the staff much, but they were friendly on check in and explained our parking options to us.

Room: Pretty decor and the bed was really comfy. The bathroom was just ok, they could use some deep cleaning as mentioned in other posts. The strange thing was all the noises we kept hearing in our room - could it be ghosts? Yes the hotel is haunted!

Room Tip: try and stay away from a street side room - not sure if it would help, but we were street side and heard the garbage trucks super early every morning.

Overall I would definitely stay here again for a bargain price like we got this time! You can't beat walking everywhere and having great restaurants across the street!

30/12/14 | Link | Rating: 4.0
80. Jody B.
I recently stayed here for a business meeting and was impressed with the all areas of the hotel - the sleeping rooms, suites, public areas and meeting rooms.

The facade of the hotel was currently under renovation or repair but that didn't detract from the experience.  I'm sure it will be beautiful when completed.  The lobby was very grand and staff was very helpful - front desk, concierge, manager,  valet and convention sales staff.  I dealt with all of them and all very good at their jobs.  

The sleeping rooms are a bit small,  but for a 2 night stay I wasn't in the room enough to really affect me.  The only complaint I had was that the bathroom door was a pocket door (on a track that slides open) and it kept sliding open.  It was very cold outside and I was relying on the steam from the shower to keep it warm in there.  I was able to rig the trash can to hold it closed and advised the front desk so they could have maintenance look at it when I checked out.  

The Robert E. Lee meeting room on the second floor had French doors that opened to a private balcony.  That allowed us to let some fresh air in and take our breaks on our private balcony, which was a nice touch.  

My favorite part of the hotel is the courtyard off the main bar and the pool and patio area above it with the wrought iron work on the balconies.  Being a New Orleans native,  it reminded me very much of the courtyards in the French Quarter back home.  

I'd stay here again, hopefully when I have more time to visit the city and just be a tourist.

19/11/14 | Link | Rating: 5.0
81. Justin L.
The look,
Of the hotel.
Sliding bathroom doors makes little sense though.

22/02/15 | Link | Rating: 3.0
82. Shabba R.
This is a pretty decent hotel in a fantastic location.  Only two bad things to say so I'll get them out of the way first:

1) The rooms have barn door style doors for the bathroom; those are the type that hang on a bar on the wall with visible hardware and don't actually fit flush against the wall.  I have no idea why anyone would ever want to put one of these on a bathroom, but that's what the designer for this building did.  What it means to you as the guest, is any sounds created in the bathroom are going to be heard by anyone in the hotel room, which is really fun if you have a guest hanging out in your room, or you're doing your morning business with your wife sitting right outside the door.  Really stupid; all I can say.  I'm giving them three stars instead of four because these doors made it awkward when I had friends in my room that were on vacation with us.

2) The woman who appears to own and operate the hotel gift shop independently of Wyndham is extremely grumpy.  My wife had one item in her hand, and before picking up more (which she'd have not had enough cash for), she asked if they take credit cards.  The woman's response, in a terse manner, was "Not for that amount" referring to the one item she was holding.  We decided to put the item back and not give her any business.

Now, the good.  The rooms are very nice and clean.  They're well lit and the bed was very comfortable.  The regular guest room has a desk with top-mounted outlets, two chairs, table, dresser and nigh stands.  There's a steaming iron in the closet and hair dryer in the bathroom.  The TV had a decent number of channels.  If you're a light and late sleeper, I'd request a high floor or a room not on the west side of the building.  We were woken up around 8:30am on a Saturday by someone dumping a large quantity of recycling bins with glass bottles on the back side of the hotel; we were on floor 7.

Every staff member we encountered was very courteous.  We requested a fridge for the room and it was there five minutes after we got to the room.  They gave us a free late checkout without even having to argue.  There is valet parking available for a fee.

The on-site restaurant and bar are not much more expensive than places you can walk to, so that was a nice feature; normally we stay at Hyatt where I'm used to getting fleeced if I dare try the on-site dining.  However, no reason to eat on site, right out the back door are two restaurants (Husk and Poogan's Porch) that have managed to maintain four and five stars on Yelp even with hundreds of reviews, they're simply that good.  We ate at both and loved them.

In addition to those two out the back door, there are a very large number of bars, restaurants and historical features in easy walking distance, including the huge outdoor/indoor market Charleston is known for.  It was my first trip there; I left thinking it was like a clean version of New Orleans with more history and less smell of garbage and piss.

22/04/15 | Link | Rating: 3.0
83. Jennifer G.
great location for downtown charleston.
Very close to great shopping and sights.
The room was a little small for the price.

22/05/15 | Link | Rating: 3.0
84. Chris S.
Stayed here this week and enjoyed the hotel overall. It was winter and cold so I didn't get to enjoy the outside areas of the hotel. It's centrally located for Husk and Poogan's Porch restaurants which are right across the street.

I got a deal on the room, $161 for a king. The room was small but enough for a one night business trip. Parking is $28 through the hotel I think, there is a parking lot next to Poogan's Porch that costs $20 overnight.

Overall I would pay $200 a night in the spring/summer. I think there rack rate average is $259 so I may not stay here unless I get a deal.

21/02/15 | Link | Rating: 4.0