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Chattanooga Choo Choo in Chattanooga, TN

Chattanooga Choo Choo in Chattanooga, TN

Specialties

The Chattanooga Choo Choo is the only Historic Hotels of America resort in Chattanooga, TN.  The Terminal Station in Downtown Chattanooga has been converted into the most fun and beautiful of all Chattanooga hotels!  Whether you stay in one of our Victorian Train Cars, Hotel Suites or Standard Rooms, as one of the top Tennessee resorts, you can enjoy our indoor and outdoor pools, tennis courts, gardens and on-site shopping.

There are many wonderful Chattanooga Restaurants at the Chattanooga Choo Choo Hotel or within a short walk or free electric shuttle ride away.  Check out our Chattanooga Hotel Packages for the best deals on Chattanooga Attractions, such as the Tennessee Aquarium, and accommodations at the Chattanooga Choo Choo Hotel.

History

Established in 1973.

The Terminal Station seemed destined for the similar fate of Union Station (parts of which were built before the Civil War) at the center of town, which was demolished in 1973. But Terminal Station was saved from the wrecking ball by a group of local businessmen who were inspired by the theme of the "Chattanooga Choo Choo." They invested $4 million before its new grand opening on April 11, 1973, and the beautiful Terminal Station once again opened its doors to welcome visitors to Chattanooga - this time as a unique vacation complex. With its listing on the National Register of Historic Places in 1974, the Chattanooga Choo Choo Historic Hotel is considered one of the city's first historic preservation projects.

 

Company Info:

Rating: 2.64

Address: 1400 Market St, Chattanooga, TN, 37402
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

Hotels in Chattanooga, TN

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Comments (118):

1. Mike M.
The lobby is gorgeous.  Normal rooms are so-so, not terribly new or distinguished rooms.  Haven't stayed in the train cars, but they looked nice.  It's close to the office buildings,  but you probably need to drive if you're heading down toward the waterfront.

23/07/10 | Link | Rating: 4.0
2. Candace Z.
The hotel is a fabulous piece of history! A must STAY if you will be crashing in the area! Cool architecture, friendly staff made me feel soo welcome during my stay. Definitely an experience and nice accommodations! Will certainly stay again next time I'm traveling through!

16/02/09 | Link | Rating: 5.0
3. Chris H.
Do not be fooled by this hotel.  We checked in went to our room and took our kids right back out.  The room was dirty (stains on the carpet etc.) with tape on the wall and a phone that did not work.  There was no way our kids were sleeping in this room.  Glad we walked out and got our money back.  We left and went to another hotel and paid $7 more and got a nice room with a river view.  This place is not worth the money.

16/07/11 | Link | Rating: 1.0
4. Cordelia S.
The beds in the train cars are awful! The staff was great and did everything possible to find us another train car and room that didn't have a bed from motel 6. I would not recommend the train car thing.

14/01/12 | Link | Rating: 2.0
5. Abby G.
This place needs a complete overhaul. It's dated and doesn't look like it's been updated since the 1970s. The hotel lobby is admittedly beautiful--but that's because it's in the beautiful old rail terminal building. Would be hard to mess that up.

Beyond that, the shops and restaurants are very dated. The rooms were EXTREMELY dated and kind of noisy (we were on the pool side). I suppose kids would like this place, but I certainly didn't. If you're with kids, stay closer to the aquarium at the Courtyard or Hilton. If you're an adult and want to stay in the southside of town, stay at the beautiful Chattanoogan Hotel.

21/08/09 | Link | Rating: 2.0
6. Stephanie S.
We stayed in Building 1 with the indoor pool.  Yes, it's a bit dated, and yes there are some things that could use some TLC.  But our room was clean, it was quiet, and my son loved the train stuff.  The gardens and fountains were quaint....and I love the idea of staying in a train car on another trip.  We had breakfast at the hotel, and that was overpriced and average at best.  At least our kids ate free, though there was very little on the buffet that I wanted them to eat.  More anemic looking apples and oranges would be hard to find.  The lobby is beautiful and informative...and I can attest to the women's bathroom being gorgeous as well.  Glad I paid the priceline name your price instead of the posted price!

20/08/11 | Link | Rating: 3.0
7. amy s.
I stayed here for a girl's weekend about a year ago. I'll be upfront and say it was a yucky weekend: cold and rainy, not fun. Also, I'm not really into old places; depending on the type of old, I find most of them a tad creepy. That may have had something to do with the experience. Also, we didn't stay in a train car. I may have had a totally different experience in the train car.

Pros: friendly, helpful staff. They weren't able to actually help us that weekend (they had some bizarre Anime conference filling up the place) (the Anime conference actually made this a pro, though, because really: 40 year old Caucasian men dressed as 19th century Samurai warriors...or, worse, in red pleatherette space suits? Really??), but they really tried hard to help us.

Also...free shuttle service, all over Chattanooga. There's a station located right next door.

The rooms were clean. They were average, regular hotel rooms. That looked clean. No bugs, no smells, no strange objects left behind by previous room guests. And that's fine with me.

Cons: if you don't stay in a train car, there are 3 buildings of rooms. Who builds a hotel with THREE buildings? None of them connected. To get to the lobby/check in desk, god help you if it's pouring rain...and you're booked into Building 3 (I speak from experience).

The area...is it safe? They said it was, but that's not how it felt driving in. It may have been the run-down crackhouse-looking building down the street...or the unshaven man walking down the street drunkenly, jeans hanging down to his calves, beer can in hand. I don't know. It probably is safe...it just didn't LOOK safe. Is all I'm saying.

Also: I highly recommend you do not make eye contact with the people at the shuttle station who are barely lucid, and cursing wildly...to no one.

Last con (and then I'm back to positive): the restaurant. Stick to breakfast, stick to the breakfast buffet. HORRIBLE service if you order from the menu. There was a funny smell in the lobby. The breakfast buffet nicely covers it up each morning, though.

However! The shops on the grounds are seriously cute. We were goofs and got dressed up for a silly group picture in their old timey photo shop. The dining cars (we went to the pizza one) were cool. There was an older guy tending bar the afternoon we arrived--I forget his name, but he was great. Very helpful, informative, entertaining, and friendly.

I won't stay there again, unless my 3 year old nephew (a lover of all things trains) begs me to go with him. But if you've never been, I'd say give it a shot and see what you think. If  you don't care about staying in a train car (and you don't mind a possible long hike through a cold rain), book your room through hotwire.com ...I think they come up as the 4 star hotel in chattanooga (I totally disagree with this 4 star rating, by the way...3 stars, maybe. But 4? Hotwire, please).

Just bring an umbrella and good walking shoes. A can do attitude always helps. Maybe a can of mace too, just in case.

16/04/09 | Link | Rating: 3.0
8. Josh C.
Beautiful place to see at least once if you are in chattanooga. I love the old train cars that you can stay in. The dining carts are also a neat experience that you should give a shot. All in all it is a cool place to visit and walk through to see the history of the train industry in chattanooga.

08/07/11 | Link | Rating: 4.0
9. Tara R.
I've never stayed at the Choo Choo. I actually live in the neighborhood and find it to be a very fun, free-to-cheap place to bring visiting friends and family. This former railroad terminal might be the city's loveliest historic building. I especially love roaming around the railroad cars and elegantly landscaped gardens in the back. There's a weird little gift shop that sells Chattanooga's own Moon Pies and paper thin Confederate flag bikinis (ewwww). Yeah, this place is creepy in a lot of ways, sometimes seeming less like a great piece of historic preservation and more like it's frozen in time. Also, I just get the feeling that the cafe and restaurants are lame and tourist trappy (go across the street to The Terminal for excellent food). However, the bar next to the lobby is a hidden gem - a rather snazzy venue for a pre-night on the town cocktail.

01/01/11 | Link | Rating: 4.0
10. Becky M.
We stayed at the Chattanooga Choo Choo Historic Hotel for one night in the middle of August, although I am just getting around to writing a review.  We love "everything trains," so our anticipation was great.  Even though the rate was high, we wanted to stay in one of the Victorian train cars.  Our package included  buffet breakfast for two as well.  There were quite a few train cars on tracks, connected to each other as if they were in a train station. Each car was divided into two guest rooms. Our room had a queen bed and a day bed with trundle. Although there were three of us, it could easily accommodate a family  of four.  It was fun staying in the train car, and all the furniture and fixtures were clean and in good condition.  The bathroom was the only area that could use some work. Tile, moldings, floors, etc needed some work to remove the "yuck" factor. The garden-like grounds were really lovely, and we enjoyed the wonderful working model railroad while we were there, ate dinner in the Station House Restaurant, and had a delicious breakfast buffet. The indoor swimming pool looked lovely, but we didn't swim. I felt that the price for the breakfast was excessive for our third family member. We loved the location of this hotel. Chattanooga's public transportation station for the free electric buses was just next door.  That was really convenient.  We will return to the Chattanooga Choo Choo Hotel when we can.

24/09/11 | Link | Rating: 3.0
11. Mark H.
We checked in and checked out within 20 minutes. For reference we were in the building 2 on the 2nd floor

In list form:
-Filthy carpets in hallways and rooms
-Peeling wallpaper in hallways
-Broken radiator in hallway with pieces scattered about
-Crumbs(?) or some sort granular dirt on the floor in the room
-Tape all over the patio door handle
-Poor lighting in hallways and rooms
-Stairwell reminiscent of a state penitentiary
-Although we didn't see any bed bugs, tell tale signs of recent extermination attempts
-Not their fault, but a tour bus parked in the lot made the whole area smell like a wastewater treatment plant

On the plus side the lobby is really nice and the people at the desk were understanding when we checked out.

It's laughable that this place is considered a three star hotel. I would write a bad review if this place was a 15$ a nite hostel, let alone a purportedly 3* hotel.

Edit:
Don't let the overall score for this place mislead you, there are alot of high reviews for people that clearly state they never actually stayed in the hotel. Be sure to look for reviews of people who stayed there.

06/07/11 | Link | Rating: 1.0
12. Fred D.
Ehhhh...... if you have kids, it's fine.

If you don't have kids, don't bother.

The entire facility is just marginal.  Everything is pretty old.  Some things poorly maintained.  

The restaurant is marginal.  Breakfast was ok (but you can' t screw that up).  

One benefit is one "hub" of the Chatt transit buses is located here.  

Again... if you have kids and want some stuff to keep them occupied, pools (2 outdoor, 1 indoor) .... it's fine. But If you don't have children, I would choose to stay elsewhere ... probably the Sheraton or Courtyard by Marriott.... which are both closer to the attractions downtown.

05/07/09 | Link | Rating: 3.0
13. Mike M.
Great place to reconnect with our train history. We purchased the package deal for a night at the hotel, the aquarium, IMAX, model train museum, and brekky. Everything was wonderful! The free electric bus is a nice way to get around downtown Chattanooga. We also brought our bikes and toured downtown and the Tennessee Riverpark. Excellent.

16/10/11 | Link | Rating: 5.0
14. Patrick G.
The internet is a joke. If you need the internet for anything beyond a 15 minute stretch, this is the wrong hotel for you.

The rooms are dark and the halls are musty.

The elevator is like a horror movie.

The singing waiter restaurant is overrated.

The TV has neither in-room moves nor Disney channel.

Room service is 4 hours in the evening and has a disappointing selection.

Motel 6 quality at Holiday Inn prices.

19/02/11 | Link | Rating: 2.0
15. Aaron E.
A great value on Hotwire and Beth at the front desk made our stay!  This is not your typical chain hotel but is interesting and well located. Room was clean and large and Beth was beyond helpful in meeting our needs. We would stay here again in a instant!

27/12/11 | Link | Rating: 4.0
16. james w.
The train has left the station. I was really surprised what management has allowed this once lovely hotel to slip into disrepair. I think the last time the hotel saw a renovation was during the Carter administration. Our room was not really dirty, just slightly. All of the fixtures in the bathroom had a significant amount of rust on them, the table and chairs in the room was actually meant to be used outdoors, and the tv stand was a bedside dresser placed there as an afterthought. oh yeah, the towels are really scratchy.

25/02/12 | Link | Rating: 2.0
17. Yonnie B.
We wanted to see the giant model railway. It is giant. But none of the trains actually work. You pay three bucks to get in. What do you see? A giant railway where none of the trains work.

You be the judge of whether that is worth three bucks (and a detour to Chattanooga).

As for the hotel - lovely old building, but it has the feeling of an old-people's home.

29/06/10 | Link | Rating: 1.0
18. Kevin W.
I visited the former Chattanooga terminal as a tourist rather than an actual hotel guest.  Historical plaques abound telling the story of the terminal.  Besides the train cars as a restaurant and hotel rooms, there's a locomotive to climb into for pictures as the conductor.  There's also an electric trolley that circles the premises.  The gardens were abloom with beautiful roses and other flowers.  The hotel lobby was the most impressive - gorgeous glasswork in the central dome and antiques from the glory days of the railroads. Be sure to look up and around to admire the inside of the building.

As for the hotel itself, I can't really comment - staying in the actual train cars seems cool, although there would always be annoying tourists like myself gawking and taking pictures.  Otherwise, the other hotel rooms in the regular buildings looked old.

30/04/11 | Link | Rating: 3.0
19. Amanda B.
We took our 3 year old here last month and thought it was great!  The lobby is really cool and the staff was very nice. There was a lot to look at on-site including a model train museum, shops, and the actual Chattanooga Choo Choo!  We decided to stay in one of the main building rooms and it was immaculate (I had seen some negetive reviews)  There was a view of the pool and the waterfall from the balcony.  We chose a package deal from their website and got tickets to Ruby Falls, Rock City, and the Incline Railway, as well as breakfast and the Garden Restaurant. We quickly realized that this was a fantastic deal after seeing the outrageous prices of most of these attractions.  The breakfast was nothing exciting.  But if like us, you have a young child completely obsessed with trains,  this is the ultimate vacation.

07/12/11 | Link | Rating: 4.0
20. Brandon B.
We just visited to check it out, didn't rent a room. There were leaks in the walkways, wood rot, and leaks in some of the pipes under the car-rooms. We went into the candy shop and the two teenagers working there came out of the back room like they'd been fooling around. They didn't greet us, just stood there impatiently waiting on us to buy something or leave. The Johnny Cash Tribute band in the Victorian Lounge was just a dude who sounded nothing like Johnny (but he was a good musician and singer).

15/07/12 | Link | Rating: 1.0
21. Russ M.
It was ok...rooms could stand a bit of updating, property has an unusual lay out...but, The kids loved all of the train themed stuff, the restaurant with the singing waiters/waitresses was a BLAST! the ability to do lots of stuff without leaving the property was a plus for us.
All in all, a good experience.

18/05/09 | Link | Rating: 3.0
22. glenn s.
Hotel is really dated.  You can get some good deals though and it is interesting.  More of a tourist trap than a hotel.  Its someplace you will enjoy your first stay but wouldnt stay there again as a hotel.

19/04/13 | Link | Rating: 3.0
23. Christina M. R.
Yeah, that's right--I stayed in a train car.  I stayed on the Chattanooga Choo Choo.  

Pros: I was on a train car!!!!  On tracks!!!  It's got beds and dressers and a television and a bathroom.  It's a hotel room but really, it's a train car!!!!

Cons: 30 gallons of hot water.  Then, well, you take a cold shower or wait a few hours.  The car sort of sways and shakes very slightly when the wind blows.  But that's because it's a train car!!!!!  

The hotel is gorgeous.  The main lobby is the terminal with gorgeous architecture.  The gift shop and restaurant have lots of choices and are staffed by some of the nicest people (ooh, cute boy in the gift shop too!  I sang the ballad of cute boy until he overheard me and I ran out and ate a moonpie,  for shame for shame).

Staying on a train car instead of in one of the buildings is pretty costly, but that's because it's a, say it with me, TRAIN CAR!!!!

Truly a unique experience.

12/08/08 | Link | Rating: 5.0
24. Christina C.
Good location, comfy, and free wi-fi!

They've got 3 buildings plus the train cars. Each building has a pool; building 1 has an indoor pool and buildings 2 & 3 have an outdoor pool. Even in the middle of a hot and muggy summer, the outdoor pools were FREEZING cold. Too cold for my tastes.

Rooms are comfy and clean and big. Some are nicer than others. I stayed in a regular room, not the train car.

The lobby is big. The "gardens" around the train cars are nice. They have a couple restaurants on site, a cafe, and also a couple bars. 1 bar is open late night which is located next to building 2's pool. Security is friendly too.

For an unknown reason, the fire alarm in my building went off around 1:30am one night for 10 min. It was LOUD. Hey, at least you know the fire alarms work.

27/08/08 | Link | Rating: 4.0
25. S W.
Take a trip back to the mid 20th century, when trains were the primary means of long distance travel. Your kids will love the trains, you will enjoy the architecture and the throw back feel to this place.
The rooms are older and a little worn, but the hotel is entertaining, and it's a short shuttle ride to downtown Chattanooga.

14/09/11 | Link | Rating: 5.0
26. Rachel W.
Pretty building, we stopped by for a potty break and to see what the cool sign was for. It was decorated for Christmas, which was gorgeous. Loved peeking around at the old train station. Played some games at the arcade and got a mocha from the shop. Nice little historical information set up around the grounds. A good hour or so stop.

31/12/10 | Link | Rating: 4.0
27. Ally W.
This is a charming venue...for children and adults alike.  Stroll through the gardens, take a trolley ride or enjoy a dining experience in Victorian- embellished dining car. And if you know the song...it does make it much more fun.  This historic venue is beautiful.

24/12/10 | Link | Rating: 4.0
28. Jeremia F.
Unfortunately my experience here was not great. The location of this hotel is okay, If you are looking for a hotel for location in the downtown area you can probably find a better one for a little bit more in this area. I stayed in the regular rooms at this hotel and they are really poor rooms, actually this hotel rooms are like a dump. Apparently they got a lot of water damage from Hurricane Irene so there is already a lot of mold and mildew through out the hotel and you can smell it in the rooms although not that bad in mine but outside was bad. Some areas of the hotel are worse than others. I guess if you want to sleep in one of the train car rooms go for it but I am not familiar with those rooms.

12/09/11 | Link | Rating: 2.0
29. Chris N.
My wife and i stayed here for 2 nights, in one of the train car rooms and while it was very nice it did need a bit of renovation. The hotel looks like it would be a great place to stay... 20 years ago. Today it looks a little run down. My wife says it's "a place time forgot"

The train car room itself was a unique experience however the AC was lacking (i enjoy a room at 65). If your looking for a luxury room this might not be the place for you. But if your looking for a unique experience then i would recommend it at least the one time

30/08/11 | Link | Rating: 3.0
30. Christine W.
This was a beautiful station house that was saved and turned into a beautiful hotel.  The grounds are lovely.  

They have a courtyard of roses and other plants.

They have several old train cars that have been converted into hotel rooms where you can stay.  Which is lots of fun.  They have an old dining car that was turned into a restaurant.

The trolley located on site takes you around the old tracks/station and the guide gives you a historical accounting.

The lobby is as grand as any major train station.

There really was never a Chatanooga train but was the actual line that ran from Ohio to Tennessee

Lots os antique fountains and ponds.

There is a huge model railroad museum with model trains.  Well done.

I can only say the food in the Station House was average.  We were in a group so it would be hard to make a fair judgement.  They did not even know we were coming!  So they did mess that up.  The fun thing about the Station House Restaurant is that your waiters and waitresses are the entertainment and they are good.  they do a wonderful stage show all through dinner.  Some solo and some in a group.  Not a bad one in the bunch.

They have another restaurant which I believe was the "Rose Garden".
the buffet breakfast was excellent.

Recommend

13/05/11 | Link | Rating: 4.0
31. David C.
We wanted an interesting place to stay on our weekend family vacation.  Picked the Choo Choo for it's history.   Although the desk staff was pleasant, the rooms and facilities were very tired and overpriced.  The biggest issue for us was the theft of our ipad from the (locked) room.  We left on Sunday morning for our next destination.  2 hours into the car ride we realized we failed to pack up the ipad.  We immediately called to have it retrieved from the (locked) room.  They reported back that they couldn't find it, even though the room was locked and the only way in was with a key .  The responsiveness to my requests to better understand how this might of happened left plenty to be desired.  It took them 4 days and many of my calls for them to call back, only to report minimal information. I still haven't had a response to the email I sent the General Manager.  I got the feeling they just wanted me to go away.

Needless to say, our family won't be back.  The cost of the two rooms and an ipad made it a $900 weekend instead of the $300 I planned to pay.  More so, having my personal property stolen left me feeling violated and angry, especially when I paid good money to stay in what I assumed to be a safe an honest environment.

10/10/13 | Link | Rating: 1.0
32. Don H.
My wife and I stayed a couple of nights and attended their New Years Eve 2013 party also. This was a package deal they offered. We stayed in a wonderful room overlooking the courtyard. It was clean and comfortable. The heat works great thank goodness! The buffet dinner prior to the party was delicious. The wait staff was very attentive. There was a large crowd at the party and everyone danced all night to a live band called the Beaters. Those guys rock! All in all, everything was well thought out and came off flawless. We'll be back next year!

01/01/13 | Link | Rating: 5.0
33. Joshua R.
First off, I'll state that I haven't stayed in the hotel.  I would give this location two stars as an attraction, but gave back a star because I thought that was unfair to the hotel itself, which might be great.

As a place to visit, if you go make sure to check out the lobby restrooms during daylight hours.  I can't comment on the ladies room, but with its high ceiling, huge frosted window, and classic fixtures it was all I could do not to start taking pictures in the men's room.  In the unlikely event I ever shoot a movie, and there's a men's room scene, I will shoot it there.  Amazing light, amazing room.  The lobby and lobby bar also had great visual atmosphere.  

Unfortunately, this probably best sums up my visit to the ChooChoo.  Highlight: using the restroom.  

I did also enjoy standing in the Station House entrance with my young daughters listening to a spirited rendition of Carrie Underwood's Undo It.  I can't speak fr the food there (though, I hate to say, it probably shares a kitchen with the bland "Gardens" restaurant), but the quality of the show (even from the lobby) exceeded my expectations.

We ate dinner in The Gardens, and while we enjoyed the service, the food was utterly unremarkable.  The space, while impressive overall (I mean it was an awesome train station once), has all its grandeur sucked out of it by cheap-looking decorations and a massive white-lattice-enclosed wait station in the middle of the room. There's an all you can eat buffet there, but the sad sad selection of salad fixings should be enough to convince you that it's no vegas-style buffet.  The kids had mini pizzas that were too bland for them and ended up eating off of our steaks and prime rib, which were admittedly pretty tasty.  Anyway, mostly straight off the Sysco truck, but super friendly, helpful service made it a passable experience.

And I almost forgot about the train itself, the reason we went there.  Yes, it's there.  Yes, you can take a picture on it.  Then you can move on, secure in the knowledge that you've been there.  And hopefully you bought a t-shirt or paper weight instead of a meal.

03/06/11 | Link | Rating: 3.0
34. Cindy W.
I can't write about the rooms. In fact, I can't comment on anything about the Chattanooga Choo Choo except the front desk team on 7/29/11 in the late afternoon -- especially Austin.

I came to the hotel in a cab from A-1 Towing after an accident. I was in route from Nashville to North Georgia for a weekend of bike riding. My car accident on I-24 squashed that plan, and the damage to my car required that I basically "unload" it completely. Not a pretty sight.

My dear spouse was driving from Nashville to Chattanooga to pick me up -- but I needed a place to roost for a few hours. I walked into the Choo Choo, explained why I'd deposited some dozen+ random bags in the lobby, and asked for help. Austin was quick on the draw. "We'll just keep 'em back here," he said. "And just come see us when your husband arrives. No problem."

I know. It seems simple. But when you've just walked away from a scary interstate accident, your car's a wreck, your bike riding adventure is for naught, and it's a broiling hot afternoon in the sunny South, someone who quickly figures it all for you is a huge gift.

That front desk crew at the Chattanooga Choo Choo this afternoon were ace -- the epitome of customer service and Southern kindness.

29/07/11 | Link | Rating: 4.0
35. Christopher L.
Maybe after the original renovations, this was a nice place.  That was a Looooooooooooooong time ago.

The place is falling apart.  The main lobby area (very historic) needs a big renovation.  From top to bottom its old and falling apart.  The rooms... oh the rooms... *sigh*  where do I start.

I stay here a couple times a month due to work conferences, that for some reason, book us here.  I've stayed in many rooms.  I'll give you a run down:  Water doesn't get hot for about 20 minutes, there are cracks on tile, stains on carpets, the beds suck suck oh the suck, the walls are PAPER thin, there is dust and nasty hairs on things, the sinks and toilets aren't cleaned very well... get the idea?

Don't stay here.  Go elsewhere.  I wish someone would buy this place and renovate it to something more grand.

08/03/13 | Link | Rating: 1.0
36. Matthew K.
I've been twice. Last time was in August. It's a neat little place to look around. Might have been cool to spend the night in one if the train cars. There's a free bus that will take you there from downtown. Though I think we were on the bus longer then we were at the attraction. It's nothing special, but if you like trains or looking for something to do for a half hour, this is the place for you.

09/02/13 | Link | Rating: 3.0
37. Neil G.
If by historic you seek old, dingy, unkempt, and uncomfortable conditions, this is the place for you. I have lost all faith in I prefer hotel members. What a dump and a pricey one at that.

13/08/12 | Link | Rating: 1.0
38. Amber G.
The Roaring Twenties are roaring into the 21 century! This is a historic landmark that is known around the world. This station was one of the grandest of it's day, and renovations are always on-going. The coffee house and quaint bar were college hang-outs of mine. And you can't go wrong at a place where you can sleep in a train car and have your fortune told by Estrella (a mannequin behind glass). The on-site sweet shop sells the best cherry cordials. And if you walk the gas-lighted paths between the train chairs at night, you just may feel the 1920s around you.

27/03/12 | Link | Rating: 5.0
39. Luke T.
I resent the opinion that a hotel somehow has to be new to be nice. I would consider constantly remodeling a bit wasteful, personally. I saw no problem with the rooms as they currently look, design-wise. My issues come elsewhere. I'll get to those after the praise though.

The lobby is really sweet. It's huge! I actually really liked the grounds of the hotel. There are three separate hotels, three pools, a hot tub, five or so restaurants, and a handful of other retail and specialty shops on the grounds, as well as tennis courts, a garden, courtyard, small train-car tour, the obvious train-car rooms, fountains, ample parking, etc. etc. You could probably spend your whole visit here without leaving the hotel, which would be a huge mistake, of course, but you could do it.

Someone mentioned you'd have to drive to get to the waterfront....Interesting, because besides the free shuttle actually provided by the hotel, Chattanooga's free, downtown electric shuttle service also has its hub literally right next door. So I suppose if you're a gas-guzzling neanderthal you could drive, but there is absolutely no reason to do so. Shuttle service ends at 11pm, so if you're going out late you might have to cab back, but a cab from any point downtown to another point downtown is only $6, ever. Like, by law.

The Choo Choo is also right beside an awesome, unassociated restaurant called The Terminal. It's a brewhouse, although their selections are limited to about five. I'll be reviewing it separately.

The grounds around hotel one and the lobby/restaurants are really pretty and romantic at night. There are lots of different plants, paths and fountains, as well as a fire-lit walkway. A very cozy atmosphere.

As for the negatives, there are some worth mentioning. While the decor, furniture and what have you of the rooms were just fine, housecleaning could do a much better job of maintaining them. Our toilet had that mold line forming around the edge of the bowl. Wouldn't have taken but thirty seconds to clean, but would have made a huge difference. There was standing water in the tub when we arrived, and again when we came back to the hotel later our second day there. So apparently part of their cleaning regimen includes leaving standing water in the tub.

There are no flat screens, which unlike the furniture, I do think should be updated at pretty much every hotel by now. It's a fairly low cost update to increase the value of a room rental, and now that everything is digital by law, it's a good idea that pays extra dividends in customer satisfaction.

We stayed in Hotel three, which has the most interesting pool of the bunch. It's a circular mini lazy river type of thing with a hot tub in the middle, accessible by a short bridge over part of the pool. This would have been really cool, had the entire area not been completely over ran with hideous little redneck kids and their obese parents the entire length of our stay. Aren't children under the age of like 12 supposed to stay out of hot tubs for health reasons? Well, not in Bubba's book.

Finally, the front desk staff were unable to make eye contact with us. I found that very strange. I watched them handle other incoming guests as well and same deal. Hey dudes, we ain't gonna bite. Not yet, anyway.

Overall, I really enjoyed our stay. You get a LOT of bang for your buck, as the hotel is not overly expensive by any means. It's a national historic landmark, and worth a visit, even if you aren't staying here.

30/08/10 | Link | Rating: 3.0
40. Cynthia T.
Two-Point-Take:
1.  Good for families with children.
2.  Don't eat on site - over priced and not tasty.

For it being my first time in a train car, it wasn't that bad!  Granted it was a stationary refurbished one and it had a nice big bed...but hey, a train car nonetheless!  

My husband and I stayed two nights at the Choo Choo hotel. The first night, we were in a train car room.  As creative and well made as the room was, it wasn't very comfortable.  I think the novelty of the fact that we were sleeping in a train car helped me get over the musty-ness of the room and the mushy-ness of the bed.  Oh and if you're looking for privacy, you won't get much with the wooden blinds and the NOT 100% soundproof metal car walls.  Just sayin'. ;)

The next morning I woke up looking forward to the breakfast buffet they served on site.  Let's just say that my taste buds were NOT impressed at all!

The second night we stayed in one of the regular hotel rooms with a king sized bed.  It was more comfortable of a space but the bed was equally lumpy, I had to use pillows to prop my back up to make sure I didn't keep rolling into the middle!

Customer service was a hit or miss - the first evening we had someone really nice and welcoming.  The next day, we got a cranky employee with attitude.  So, I guess it depends on who you get!

They have 24-hour security so we were sure to rest easy even though we didn't rest well.

But hey, it's the HISTORIC CHOO-CHOO! There are a few cute little shops and a train display.  If I had a kid who loved trains, I wouldn't mind returning.  Until then, my hubs and I will choose other locations that are more suited for a young couple.

02/12/11 | Link | Rating: 2.0
41. Layton C.
Good and not so good . . . We were hoping for more out of this hotel than what others have said about it. Service everywhere was great, but the hotel itself - like you've heard before - needs serious help.

Chattanooga is such a great place to visit, and this hotel should be on the same level. With the exception of the main lobby, the hotel needs an all around renovation.

Very dissapointed that we paid as much as we did to stay here - we won't be back.

05/04/12 | Link | Rating: 2.0
42. Chris S.
This place is very cool for kids and older adults. I just stopped in for one night on my honeymoon. I checked in and asked for the best rate and was quoted a great rate for a great room. We went to our room what a nice space. We went to dinner at live entertainment restaurant very cool ( watch out 18% added to check for singers ) ok with that. In the morn went to check out found out the rate on the room was different I got railroaded. In closing check all paper work get everything in writing and read it :-)  ps 6.00 to park come on get real thats just tacky

15/08/13 | Link | Rating: 2.0
43. Marianne S.
My boyfriend, my son, and I stayed the the CCC from the 17th to the 18th. First off, the front lobby smelt like a urinal. The room we stayed in was no better. It was empty and dated. I can't believe people actually spend money there. I probably would've had better luck at a motel 6! The food at the Garden tasted like soap and the chicken was dry. I'm not a picky person but when I pay 13$ for my dinner, I expect it not to taste like it came out of a dumpster. My son's FREE meal tasted better than mine. There were so many other issues involving room service and the quality of the hotel that i cant believe I paid for. I'm glad I stayed there though. Now I can warn people to run away!

18/08/13 | Link | Rating: 1.0
44. Michelle P.
Over the past years, Chattanooga, TN has become a destination on the map with it's renovation of their downtown area by bringing in fantastic restaurants, quaint shops and area attractions for all types of visitors.  The Chattanooga Choo Choo is one of these area attractions, however; I  don't think this place has too much to boast about.

I know that sounds a bit harsh....

We, alongside some of our friends decided to take advantage of a Living Social deal that featured a two night stay in a standard room, tickets to the model train museum with breakfast included....

To summarize our stay, it was a great little trip overall.  The purpose of the hotel is to reminisce about  the time period that it was built in.   You are easily transported back to those good old days, but how can you not be...that's the last time this place has been updated.  You are greeted or assaulted by the smell of gosh only knows when you walk into the terminal station to check in.  I'm not sure if it's leaky pipes,  poor plumbing, something dead or the zombies, I mean employees (I'll get to that in a bit), but it seriously needs to be addressed.

Because we stayed in standard rooms and not the train cars, our accommodations were located across the compound in building 3.  Very clever naming of that by the way.  Perhaps they could have come up with  something like Penn Station or the Reading Railroad, who knows....  It was a grim and bleak building with an elevator that was questionably working at times.  The rooms were large and adequate, but our room was near the outdoor exit so anytime anyone came in or out that door to the floor, our door made noise.  The heating unit also sounded like a nuclear power plant every time it went on which was very distracting.  The wi-fi service was very spotty and unreliable.  The housekeeping service leaves a lot to be desired.  I by habit always keep the room straightened, so I really don't even think they came by except to remove trash.

The grounds are laid out ok...there are cute little shops to visit and buy knick knacky type things.  The model train museum, while extremely impressive to see (very detailed) unfortunately is housed in a building that was leaky and also bleak and in need of some help.  I have to say at least those tickets were included in our overall stay, otherwise it wouldn't have been worth while.   The gal that tended the museum desk was friendly, but she was one of only 2 people.

The other very nice gentleman was the driver of the trolley that went back in forth from the Choo Choo to the downtown area.  We did not utilize this service but we noticed him on the grounds and he was friendly to our little one.  Everyone else....well....wouldn't make any eye contact.   Checking in our out, the desk attendants seemed absent...eerily so.  

We dined at the Gardens Restaurant each morning of our visit since we had a voucher.  Each morning we encountered extremes of personalities serving us.  The first day, was a snippy gal but quick to bring us what we requested and the second day a gentleman that was slow and sometimes outright rude.  My daughter spilled a drink and it took us 4 linen napkins to clean up the said spill.  I asked for more napkins and was told I could only have paper ones which was fine.  I had to ask him 3 other times to bring napkins and when he finally did, he threw small cocktail napkins at our table.  Suffice to say, I helped myself to the linen table service on another table.  The food there was also unimpressive at best.  The rest of our stay we dined elsewhere within the downtown area.  

I think what they are trying to do as an attraction is commendable.  It really is an iconic place.  I just wish that they could keep it up a bit to improve the overall quality of stay.  I'm not sure if we'll venture here again or not.

11/02/12 | Link | Rating: 2.0
45. Amanda D.
I've never stayed at the hotel. I haven't heard anything that would make me stay there, ability to stay in a train car or not. I've wandered through the shops outside, I've been forced into taking ~Western~ pictures, and I've looked at the train. It's one of those once is enough kind of things if you live in Chattanooga.

I came here today for the Easter buffet. I was a bit alarmed by the menu, it felt like way too many different kinds of food to work. I was right.

Despite saying "reservations required," there were people waiting for tables without them. I think they just had too many people for each time of actual reservations anyway, and we had to wait for our 1pm reservation. It was worth it though because we got our own room almost, until they put another big party at another table.

Water for some reason was not served in the same size glasses as the soft drinks, which was annoying...and the server gave my parents sweet tea despite them both asking for unsweet. In fact, on the refill, my dad asked for unsweet and she still brought him sweet tea. He told my mom that was fine, I don't even know how, but she at least got hers changed.

My boyfriend and I got mimosas. For $8 each, at least we got the entire bottle of cava, since we maybe got an ounce of orange juice. It was pretty much like drinking straight cava.

As for the food, if you did not go to the carving station when it was a brand new roast, the beef was awful. Dry, tasteless, awful well done stuff. When my dad returned to the table with an actually rare piece, I was just turned off from it.

None of the actual entrees were marked, so I had no idea what was what. I looked at the menu a couple days ago, and while they had them up at the front, that doesn't mean anyone could tell what's what. Obviously I know what fried chicken looks like but when  you have multiple stews that's tough. The chicken was good though, and moist.

They had brie en croute, and it was awful, just like the mozzarella balls on the antipasto platter: tasteless. It was so cold that it wasn't even gooey like brie tends to be.

At least they couldn't mess up a salad bar, or red velvet cake. The bananas foster was fun, except that you had to watch out for flying butter if you were too close to the table.

Would I do it again? Probably not. For $200, I would be more than willing to prepare an Easter lunch for 7, with real champagne and and more orange juice in those mimosas.

24/04/11 | Link | Rating: 2.0
46. Jennifer N.
Historic kitsch? Check
Friendly southern hospitality? Check, sometimes.
Clean and inviting rooms? Ah, not so fast.

The Chattanooga Choo Choo is obviously still a destination hotel for those who love to reminisce about bygone eras. I think the goal was for a more romantic time than the 1970s. That appears to be the last time the hotel may have been decorated, and the old girl needs a face lift.

Historic hotels need to strike the balance between honoring the past and showing the grunge of being time worn. The Choo Choo is not striking that balance.

The lobby is bright, has wonderful intact antique facade and is well preserved, but the distinct smell of musty old plumbing is the first sensory experience when you arrive. How unfortunate.
The grounds are well laid out, with plenty to see and do. The shops are abundantly stocked wth southern kitsch, perfect for wasting some time. There is a trolley to ride and an electric shuttle to downtown attractions.

The model railroad museum is old and looks it- I am glad we got free passes. Though there are points of interest, the peeling paint and leaking ceiling were distracting.

At each of the hotel buildings there is a great outdoor pool with waterfalls, but the hot tub was mediocre.
The rooms are dingy and dark, though passably clean.
Modern amenities are available, but inconsistently so.  

Service at front desk was friendly, our rooms were only straightened up, not fully cleaned, trash was not even removed! I don't mind towels and sheets not being replaced for a 2 night stay, but we were not even given the option.

The Garden restaurant where breakfast is served is certainy adequate as far as food goes, but I am happy we had vouchers and didn't have to pay for the mediocre food. The waitstaff was awful, and borderline hostile at times. (albeit, we were a difficult and large party, I still expect more from a hotel).

Over all, this plae was worth it only with a discounted offer we used!

06/02/12 | Link | Rating: 2.0
47. Jason S.
"Chattanooga Choo Choo, won't you choo choo me the hell out of here?!"

To be clear, this should HANDILY be a one-star review.  I give them one additional star through the lens of nostalgia.

Hooked up on some sort of Living Social or something deal that provided two nights, breakfasts and a ticket to the "Model Train Museum".  I remember the hotel vividly from my youth - it was an amazing space, elegant, fine dining, and a throwback to a bygone era.

Fast forward three decades, and it is still a throwback to a bygone era.  And I mean that in a very bad way.  

From the moment you enter the grand lobby, your senses are assaulted with the overwhelming aroma of decades of hobo urine.  Breathtaking, truly.  From there, you are shunted to two compound-style barracks in the back of the property that were cutting edge accommodations in 1973, but now serve to remind everyone of the terrible mistakes of the 70's.  

We were placed in quanoset shanty building 3, which had an Asian theme, as indicated by the concrete-sculpted roof, and quaint ceramic door signs.  Not sure what the hell that has to do with Choo Choo's or Chattanooga, but it probably made a helluva lot of sense after pounding some Mai Tais and watching "You Only Live Twice".  The accommodations were adequate, but seriously, in desperate need of an update and the mattresses might have had bamboo in them for extra realism.

The restaurant was okay, but we had bizarre servers, some who were almost hostile at times, even though we tipped well.  It's like they were itching for a fight and after one of our party spilled some coffee, they told us that they could only give us cocktail napkins to mop it up.  Strange...

The Model Train Museum was cute, but also kind of sad, and I would cover that in a separate review.

The rest of the grounds are cute because of the trains, but again, it has clearly not  been maintained over the years and smacks of the decrepit.  And they are festooned with kitschy shops and penny rides.

At the end, we discovered that the "Living Social" deal wasn't really that much of a deal, we only saved like $10 over booking the whole affair ourselves...

I do give props to the main bar right off of the lobby, not because it was a good bar, but because it looked like it was straight out of "The Shining":

"How are things going, Mr. Torrance?"
"Things could be better, Lloyd. Things could be a whole lot better..."

Somebody help these poor bastards out.

07/02/12 | Link | Rating: 2.0
48. Geoff S.
Pretty nice historic hotel in the heart of Chattanooga.  Nice pools, good rooms good service from all we encountered.

The best part?  Chattanooga - great city!!

08/08/12 | Link | Rating: 4.0
49. Doug T.
I havn't stayed at the hotel, however I can say it is a beautiful place to visit.
There's a good restaurant and cafe.
There's an opportunity to take a train tour.
And there's plenty of places for some good photo ops.
Oh yeah, and then there's that hotel thing.

07/07/12 | Link | Rating: 4.0
50. Joe C.
I'd say the hotel got the basics right -- I had a room, everything worked, it was clean, and because we stayed over Christmas, there were plenty of vacancies and the price was okay.  The old buildings and grounds are nice, and it was definitely quiet during our stay, so we got a good night's sleep.

We had a bizarre issue on Christmas Day.  The hotel gave us a note saying that because they were giving the staff off for Christmas Day, they would not be cleaning the rooms that day; there would be towel service in the morning and that was it.  I had no problem with that, but noticed this was something they had not mentioned until AFTER I'd prepaid and arrived at the hotel.  I looked at my daily rate and saw that there was no discount for the day.  I'm not about to pay for something I'm not receiving, so I talked to the clerk at the front desk.

He must have been upset about working on Christmas.  I asked him if he could have a Do Not Disturb sign sent to our room since ours was missing.  He said he couldn't do it because housekeeping had already left for the day.  (We came back to the lobby at the end of the day and got it then.)  

I then explained that I didn't think I should have to pay a full rate for a day when my room would not be cleaned.  He said the hotel would have been happy to have cleaned my room if only I'd asked, but since they had already left for the day, there was nothing he could do.  I noted that if the letter had said "we'll only be cleaning rooms if requested," I would have requested it -- but the letter said they will not be cleaning rooms period.

We went back and forth like this for awhile, and I was going out of my way to be polite with this clerk, so there was no excuse for getting an attitude with me.  After a few more remarks about how I should have requested this when housekeeping was here, he agreed to at least look at my bill.  

I was very clear about what I thought was fair -- no housekeeping for one day of my stay, so take a little bit off the bill for that one day,  He wouldn't do it though, blaming the third-party website we had booked through.  I happen to know the technology exists to credit my card, but that was more of a hassle than this clerk was willing to go through since they didn't have my card on file.

After about ten minutes of arguing with the clerk, I surrendered and compromised on some hotel credit which I used on a pretty strange breakfast in the hotel restaurant.

So the verdict: The rooms were solid; you pay a premium for the atmosphere, old buildings and family stuff on site; and at least in our case, some of the staff think the place would be great if it weren't for all the darn customers.  You can do worse, but I think I'll have to shop around a bit when we come back to town next year.

27/12/11 | Link | Rating: 3.0
51. Ron H.
Pros are awesome landscaping, cons are old non functioning parts of the hotel. If you come here AVOID the restaurant "the gardens". I just ate breakfast here and everything was cold when brought to the table, not cooked to order, even the coffee was cold.

26/08/13 | Link | Rating: 2.0
52. Gerald B.
I stayed at the Choo Choo on a recent business trip and what a wonderful experience. When I checked in, the very beautiful and friendly Jennifer informed me the Wallflowers were playing that night at Track 29 and only $22. Excellent show and venue.

Dinner at the Station House had not only good food but my waiter got on stage and sang Lady by Styx. I was then treated to a trio of beautiful southern girls singing jazz.

The room was large and the bed and linens comfortable.

I will stay here anytime I'm in Chattanooga. Next time I will bring my wife and daughter.

11/05/13 | Link | Rating: 4.0
53. Emily S.
I wound up staying at this hotel because the Delta Queen had to move our reservation due to high waters. (Side note: The Delta Queen was very apologetic and accommodating. Paid for the nights at the Choo Choo and provided us with a 50% off coupon for another weekend.)

Once my reservation was changed, I read the reviews on here and wasn't expecting much. After staying in the rooms, I feel that some of the people on here were unjustly harsh. The rooms were perfectly fine. I mean, it wasn't the Ritz Carlton, but that's not how they advertise. It's a kitschy, cute, historic hotel. As advertised.

I kept reading it was good for kids. I went with my boyfriend and another 20-something couple and we had a fantastic time. So, I would just like to put out there it's fun for young adults as well.

There was a lot to do in the mornings on the premises: breakfast, shopping, tours. The breakfast buffet had enough to please everyone. They had bacon, eggs, chicken, biscuits, as well as stuff on the lighter side like cereal, fruit, and pastries. They also had a breakfast menu to order from but we all opted for the buffet.  We even went to the Old Tyme Photo shoot store in there which was super fun, quick, and allowed for a great little souvenir.  It wasn't far from downtown and the city was easily navigable.  

The only downside was that some, not all, of the staff didn't really seem to want to help you out. But it wasn't so bad to deter me from coming back. I would definitely stay at the Choo Choo again. Next time I want to stay in the train cars, they looked so cool (just 40$ extra a night and we felt like spending the money on booze instead).

06/02/13 | Link | Rating: 4.0
54. Jourden V.
For my birthday, my husband booked one night at the Choo Choo.

First off, the lobby was very pretty. Our room wasn't quite ready for us, so we had lunch at The Terminal Brewhouse- that was wonderful.

The room however...

I would say it was "moderately" clean. For the price (which I looked up online), I guess I expect something more. It was generally just kind of dank and dusty. The furniture and decor were old and tired. The upholstery on the chair in our room had little to no padding left, and sloped inward like it had been used and abused for years. The door to our room had a large gap underneath and on the side, and as such, we could hear every single noise in the hallway. I was also afraid someone could peek through and see us.

Desperately in need of updates (we stayed in building one).

For the same price, stay at a centrally located hotel near the river. Although there is a bus station with a free bus next door to the hotel, the location of the hotel isn't the greatest.

27/11/12 | Link | Rating: 2.0
55. Tabby S.
The lobby of the hotel was exceptional including the first-rate service at check-in. I reserved two rooms for my family, and were given side-by-side accommodations in hotel building #3. I will NOT stay at this hotel again unfortunately:
-Walking outside in-between hotel building and touring the property-everything smelled like sewage, as if the trash had not been removed in a while
-Hallways to accommodation room was littered with dirty dishes-same dishes for two days (were were only there for 2 days, these may still be in the hallway)
-Room vents in both rooms were moldy
-Return vents covered in dust
-Bathroom vanity, fluorescent lighting cover was completely covered in dust
-Bathtub was brown and significantly stained
-Carpet damp and musty smelling
-I had two double beds. One bed was somewhat reasonable, the other bed was very hard and sagged completely down the middle-impossible for two people to sleep on

I was very much looking forward to staying at the historic Choo-Choo and was sadly disappointed. I would not recommend this property to anyone.

Sincerely,
Tabby, San Francisco formerly Atlanta, GA

24/06/14 | Link | Rating: 1.0
56. Craig G.
The Gardens Restaurant is a favorite for special brunch events.  The service seems to be going downhill of late and it was difficult to get a refill.  The parking looks to be on the change, and not for the better and there may be payment demanded in the near future based on signage.  Neither the food or setting is so special that I'd continue to come here if there are parking fees.

01/04/13 | Link | Rating: 3.0
57. Beth F.
I will first say that I cannot give a full review of everything this place has to offer but just the idea alone is freaking amazing. I am a lover of all things restored and this was no exception. Just getting out of the car made me smile, actually even before that.. as we drove up to the grand arch way out front and the large sign on the top of the place proclaiming they were the Chattanooga Choo Choo, I was giddy with excitement. I own a small haunted vacation company & this place was a stop on a trip just for the historical aspect alone. I don't even know if it's haunted, but it was cool enough for me take a group of 6 people there to try for lunch after visiting the battlefield.  

We parked behind the place in a side lot and passed an old ticket booth while doing so. There are tons of old green train cars along the track and even a working train that takes you on a short tour. There are a couple restaurants, you can sleep in the train, which is also a hotel, and it just screamed awesomeness to me all around.

The downer, I read online that they were open for lunch, and they were not. I'm from out of town so it's not going to be a situation where I can just pop back in. I was so disappointed, like a kid offered an ice cream only to have it pulled away at the last second. :( I had to backtrack and find an alternative for me and my group up the road, which was not nearly as cool of a place, but we got some food.

In the future I'll check more thoroughly into the hours and perhaps I'd get lucky and they'd even have some haunts. I would love to book a room here some time and try out the whole place for the experience alone. My 4 star rating is strictly on the appearance and the environment, so that that into consideration if you're looking to stay here.

16/04/12 | Link | Rating: 4.0
58. J G.
I'll give this hotel three stars for the interesting architecture, the old passenger car room option and the hearty buffet breakfast. We've stayed in Building 3 once before.  In springtime, with cheaper prices, it's not a bad value.  Now, Building 3 is kind of a dump, with non-working elevators near the front entrance.  You have to walk a long way to use an old service elevator or haul your bags up the stairs.  Good WiFi.  Furnishings and mattresses are not high quality and the rooms have a slight mildew smell, probably because kids run around in swimsuits all day going back and forth from the pool. The water in the Building 3's outdoor pool, with a waterfall, an attraction for the kids, was freezing cold.  In August?  Needs a heater.  The front desk told us they're renovating it soon.  Building 1 has a nice indoor, heated pool, which saved the day for swimming for us.  Stay in Building 1 or a train car.  Building 2 looks OK, we've never stayed there.  The hotel has a friendly staff.  The candy store and ice cream shop closed at 9 PM, disappointing the kids.  Keeping it open until 10 would be nice, since families were walking around the grounds in the evenings after dinner.  I would not recommend taking the shuttle bus downtown from the hotel with your kids since the shuttle picks up drunks and lunatics along the way.  We only rode it once and then drove our car downtown after that.  You'll have to pay to park in a parking garage downtown.

10/08/14 | Link | Rating: 3.0
59. Jenn Z.
The Historic Chattanooga Choo Choo Hotel sounds so grand and inviting, the history of the place is very exciting indeed unfortunately it appears the place hasn't had the TLC and preservation one would expect of a such a landmark. My review echoes many of the others here.

I planned a one night two day stay here for my Sister and I and our kids. A short trip to enjoy the nostalgia of the trains, give the kids an eye into the history of the area, and enjoy downtown Chattanooga and the Aquarium. While the kids (thankfully) were unaware of most of the "issues" my sister and I unfortunately were not and left feeling a bit "jipped" for lack of a better term.

The train is really neat, the setting outside is appealing and the grounds are set up quite nicely to easily walk about and view everything. The main entrance is quite grand, and inviting as is the Lobby. The front doors were broken? there was one boarded up, and the others were hard to pull as they dragged the ground, but honestly that just gave it character. The hotel front is all brick and the drive in area is brick and stone, the stair case is nice and the entrance is reminiscent of a train station as is the beautiful lobby area.

The hotel staff was incredibly friendly, I spoke to three different folks while there and each of them was very helpful and seemed genuine in their service which is why I went with 3 stars as opposed to 2, service is important.

I did a package deal which included a one night stay, a $25 dinner voucher, Aquarium/ Imax tickets and tickets to the Model Train Museum so we picked up our tickets at the desk Saturday morning, then walked around the grounds for a bit and visited the train museum, before leaving to downtown. I was thrilled to see the shuttle would take us where we needed to go, we hopped on at the station just across the parking area and were off.

We retuned in the evening to check in, went to the car and removed all of our items, went to the front and learned we were in another building entirely. So back to the car, loaded it back up and drove to Building 3. At some point we crossed over into 1975 Polynesia. The pagoda style lanterns, and tropical decore was definitely unique but incredibly dated. The hallways smelled of smoke/ age, as a commercial real estate manager I can tell you maintenance here is lacking and it is in desperate need of a renovation. Every thing just appeared a bit neglected.

The room was sufficient, the furniture again, dated, the beds were okay, overall it was suitable for us and the kids but I expected a bit more for the money. I could have stayed in a Comfort Inn and purchased the attraction tickets independently, spent less/ about the same and had a newer room.

The back sliding door provided great access to the outdoor pool which had a neat waterfall feature, unforunately the weather didnt allow us to enjoy the pool, but that might be nice in the summer, again if the place were updated. The sliding door was so old, the glass is permanenelty fogged, it needs to be replaced to allow light in.

The place needs work, I can see with the expansive property being as large as it is how it could be overwhelming, but attention to these things would increase visitors and do justice to the history of the place. Given a renovation to the rooms and some maintenance being addressed I would definitely enjoy another stay here as the staff was so incredibly friendly and again, the grounds are very visitor friendly. Until then, I'd rather stay elsewhere.

25/03/13 | Link | Rating: 3.0
60. Ashley W.
I really enjoyed our trip. We stayed in a train car and it was really neat. The rooms were clean and tidy, and lucky for us the heat had been turned on!!  If you want an average hotel room you can go anywhere, so if you are going to stay here I suggest staying in one of the trains. My kids LOVED it!! We had breakfast there as well, the food was good and reasonably priced. We had good service while here and enjoyed our experience.

29/01/14 | Link | Rating: 4.0
61. Luisa C.
By the time I left I felt like Swamp Thing.

I don't get how people review this hotel without actually staying there. Sure, when you walk on campus everything appears charming and historic, but it's a whole different story to actually sleep there (if you can fall asleep that is). The whole place (aside from sections of building 3) is full of mold.

The whole check in, switch room ordeal took almost 2 hours. We were exhausted. We should have just slept in our car.

Our stay hadn't begun I was already wishing I had been ran over by a choo choo.

First I was at the building by the pool. The walls of my room were swollen with liquid and mold (and had been painted over to disguise it) . There was a moist carpet spot in the corner of the room as well. The room was musty. The halls had yellow ceelings and LITERALLY puddles of water. There were black trash bags in spots to hold the water over. The carpet on the upper deck overlooking the pool was wet.

I let the front desk know exactly what I just said above and that there was no way I was being charged for staying here. They apologized and moved me to another room. It took forever. The room was in similar conditions. I called once again and complained. We were upgraded to a large suite with a balcony in building 3 free of charge. They also gave us free breakfast vouchers (btw I'll get into that awful experience later).

I found it crazy that some people were actually paying extra to stay in what they considered to be their "best rooms". I mean the  room had a huge outdated bathroom with double sinks, jet tub, and walk in shower. It had a bar area, balcony, desk, living room, etc. I say all that to say, for being free it was ok. If I was paying for it full price I would ask for a refund. The only thing that impressed me was that we finally had a room that did be not smell like a wet basement of an abandoned building. btw NO WIFI.

We went to bed looking forward to their highly advertised breakfast in the Garden.

*BREAKFAST*
Don't let the cute garden outside fool you. Greasy, crusty, cafeteria food trying to pass for something it wasn't. Free was ok, I guess.  If I had to pay for it I would have walked out.  I'm not being dramatic, the actual price for the breakfast buffet was ridiculous for what you got.

Upon being seated I was starving. I asked the waitress what they had to drink and she gave me a total attitude. I swear I'm a nice person who smiles and talks to people in a welcoming tone! I couldn't believe her attitude. She was clearly annoyed that she had to tell me what they had to drink.

I got some orange juice that tasted like it had been sitting in a carton since 1999. I was so afraid of what homegurl was going to say/do if I sent it back that my husband had to do it for me.  

I won't go into what happened next because this review is already too long but let's just say I had to switch waitresses. At least the new one smiled.

To add to the drama we had vouchers and when we were about to leave they wanted to charge us for an additional fee (I forget what for).  I told the manager I wasn't paying anything because these were complimentary for having to sleep in a mold infested hotel. Ok, maybe I didn't say it quite like that, but I wanted to.

My husband and I still laugh about this whole experience. We will never forget it.
We also think of things we could have hypothetically said to that rude waitress if we had the guts. Such as:

"IT'S A BUFFET LADY. YOU DON'T DO ANYTHING, ALL YOU DO IS GET OUR DRINKS AND CLEAR OUR PLATES. WHY ARE YOU SURPRISED WE WANT TO KNOW WHAT YOU HAVE TO DRINK?????"

I'd rather get hit by a train than stay there again. They get one star because the hotel manager tried to help us.

03/03/13 | Link | Rating: 1.0
62. Michael C.
Not sure how to describe this place. The main hotel buildings look like something out of a Warsaw Pact country circa 1985 and the rooms aren't much more modern. Parking was difficult during out stay and just walking from Hotel 3 to the main areas of the Choo-Choo took 15 minutes, but, in spite of all the oddities we liked it . The guest service was great, the rooms and grounds very clean and the lobby, restaurants and bar area all very welcoming.  The location next to the VIC allowed us excellent, free transportation throughout downtown on the electric shuttle, and access to the hotel itself from the interstate was super simple. If you have a young family this is where I'd stay in Chattanooga.

04/08/13 | Link | Rating: 4.0
63. Meredith L.
Pros - helpful and tremenously friendly employees, beautiful lobby, cute little shops
Cons - everything else

I stayed in a King room on the first floor of Hotel 3. The room was pretty gross, but I'm sure the cleaning people had done all that they could. The carpet was just so VERY old and completely worn out. Everything was moldy and musty and damp. I also felt a little unsafe on the bottom floor with a sliding glass door on its last leg. I just keep thinking "I should have just stayed at a hotel 6." I hope I'm not being unfair since this place is SUPPOSED to be older (a historic spot); I just can't understand why this place hasn't been renovated yet.

I also have to add that I booked through Hotwire and was so excited when this place showed up for only $75.67 (tax & fees included) a night. I've gotten many Many MANY 3 star hotel stays through Hotwire and have never been unhappy; I guess there's a first time for everything. If I had paid the egregious $149.99 (NOT including tax/fees) a night they ask for one of these rooms on the website, I would've left and asked for a refund for sure.

10/06/13 | Link | Rating: 2.0
64. Jason J.
We stayed here for a wedding and I have to say, the hotel was much more than I expected. It is by far and away the most unique hotel I have ever stayed in, with the train theme and the multiple buildings. For the price, the room is a bit dated, it is very spacious and the king size better was very comfortable. The pool at building three was pretty cool. I liked the hot tub in the middle with fountain on the side. Everything was pretty decent and acceptable otherwise. Not spectacular or flashy, but comfortable and solid.

If I were ever to stay here again, though, it would be for one thing and one thing only: the show. Oh. My. GAWD! Let me just say, when you stay in a hotel room, especially an older facility like this, the expectations when it comes to the shower department is that it's going to be a pathetic shower head that probably needed to be replaced three years ago with some semblance of water spitting out of it.But yo, the Choo Choo has some serious shower game. It blows my mind that I am sitting here waxing poetic about how amazing my three showers while staying at the Choo Choo were, but if I could describe them in two words, it would be life changing. Three of the best showers I have ever had in my life. The water pressure was fantastic and the water was nice and hot. I was almost late for my wedding because I didn't want to get out of the shower.

On the down swing, don't show up for the buffet between 11AM and 12PM because apparently food isn't served at the Choo Choo and the wait staff will just tell you they're closed and walk away. I would have given a 5/5 if it weren't for the fact that we showed up at 11:10 AM hungry on a Saturday and were essentially stonewalled and told to hit the bricks even though there seemed to be plenty off food out and available. Apparently the cook needs an hour break? That was disappointing.

But seriously. Those showers. Amazing.

19/10/13 | Link | Rating: 4.0
65. Christy M.
The place is disgusting!
Halls stink, carpets stain, mold in bathroom.
The glass door to porch was pulled away from wall like someone tried the break in. Also beware they will double charge from parking if you aren't paying attention to your card
$7 per day to park is ridiculous for this place also
Love Chattanooga but will never stay here again

12/05/14 | Link | Rating: 2.0
66. Rick C.
Room very hot!  82 degrees! We asked for fan, "no"
We Could not stay there but they refused to refund our money,  they said try another room.  So  I said I would try another, it was hot and smelled very bad, we found old clothes in the drawer that produced the odor.  Mgr said sorry she would not refund the money!!!   We left in total shock!!!!!  This place is so bad I really suspect the good reviews are friends and family members , I find it impossible that someone could stay there and then write a good review.  I believe they are numb to complaints because they get so many.  Read the reviews before staying there it is very odd how many people give them one star and then the fishy reviews that say its wonderful .

25/08/13 | Link | Rating: 1.0
67. Lisa C.
I wish there were 2.5 stars to give. Yes, I've experienced better, but my stay at the CCC Hotel wasn't terrible. It was just... weird.

The old terminal serves as the lobby and it's pretty neat to see. The trains themselves are beautiful -- definitely worth walking around to take photos of. (Lots of kitschy shops to skirt, though.) We decided that it was too expensive to stay in one of the converted rail cars -- but I now wish we had. That's what would make a stay here truly unique.

The weirdness started when we actually entered the lobby of Hotel 1, one of 3 separate buildings at the back of the property. It was like the hotel time forgot -- it actually looked abandoned from the outside. There is no perceptible air flow inside, so when you walk in, it feels stuffy and stale. And somewhat dark. And of course it's silent, since there's no reception. Not somewhere I would just hang out.

I found the scent of the cleaning products used to be unpleasant and off-putting, somewhat reminiscent of my grandma's basement. That was an impression I just couldn't shake. Even after I eventually noticed that what looked like old carpets actually seemed fairly new and clean; I just couldn't get past the smell.

We didn't use the indoor pool, which has some kind of outdoor theme, complete with plastic greenery. But the kids out there seemed to be enjoying themselves.

Once we were in the room, it was fine. Basic motel standard. Not hotel standard. Thus overpriced for what you get. No fridge or microwave; we don't drink coffee so I didn't notice whether there was a coffee maker. But the wi-fi was free, and it was fairly quiet.

I will be back to visit the trains, but that's it.

P.S. Avoid the breakfast buffet. It's expensive and the food is just average.

06/11/13 | Link | Rating: 2.0
68. Melissa B.
Tony and I decided to stop here to check out this Beautiful Historic Building...and we are both so glad we did. Tony mentioned several times he wanted to come back here  when his nephews and niece comes to visit during spring break in 2014...
This hotel is gorgeous...now personally I think its nice...the hotel part that is..but I was here for ONE REASON..the Historical aspect of the building..I am in to the Architecture and the History of the building...
I took tons of pictures!!!
I went through this building and amazingly in AWE!!! I want to see more!!!!
I want to go back..We walked through the rose garden and enjoyed the flowers and fountains..
I would love to sleep on one of the train cars...maybe!!! Hum....maybe soon!!!!
There is also a dining car for a pizza place but not open on Sundays...so No Pizza for Lisa today!!!
I am definitely going back!!
I loved the interior..
I am going to share some pictures and I bought a magnet for my collection!!! for only $2
I am going back so soon!!

29/09/13 | Link | Rating: 5.0
69. Pokey B.
We took a family vacation from Nashville to visit Chattanooga.  We stayed one night at the Chattanoogan and two nights at the Choo Choo.  My wife and I, and kids ages 16, 9, and 7.  Overall, the Choo Choo is a fun place to stay.  We paid a little extra and stay in the train car. ($200 total a night including parking).  Book through their website as it is cheaper than others.   That a wise decision because the kids love it.  It has a queen bed, then a trundle daybed and we easily slept the 5 of us.  The truth is that the hotel is a bit run down and needs upgrading.  But the nostalgia is still there.  Our train car was fun and pretty nice, though both the sink and the shower leaked.  It was very quiet in the train car and we could easily walk to the rest of the Choo's Choo's venues.  We ate breakfast in the Garden restaurant and they have an excellent buffet and service. Some of the shops and model train venue is a bit run down.  With a solid makeover, this place would be great.  The wifi stinks.  Don't bother.  The service is great.  Pay the extra and stay in a train car.  Your kids will love you extra for it.

05/08/14 | Link | Rating: 4.0
70. Lauren W.
I stayed in Chattanooga over the weekend of the Iron Man race to visit with a friend and his family and friends.  We stayed here Sunday night after paying way too much for a single room for a single night.  My friends mother got a room right after we paid for our room (give or take a couple of hours) for like way cheap from priceline.com and I thought that was kinda shady of the hotel to have a room for the price of $172 for one night but then her room which was the same was $61.  Only reason I stayed here was because I knew my friend thought it would be cool to stay here because of the history and trains.  Well we got to our room and put our stuff down and went to take the tram bus to watch his brother finish the Iron Man race, well the bus was 20 mins late causing us to miss his finish and on top of that when we got back to the room I was about to take a shower and there wasn't a shower curtain on the rod.  We called the front desk and they sent someone right away which was probably the only good thing about the stay.  The shower drain didn't drain the water at all, so we were basically standing in ankle deep water until we were done with our showers.  Gross!!!   I probably wouldn't recommend anyone staying here.

02/10/14 | Link | Rating: 1.0
71. D P.
I really don't have anything good to say about the Choo Choo. It's an older hotel that looks like it's never been renovated. If they invested some money in giving the place a good cleaning and updating it wouldn't be half as bad. The smells in the lobby and hallways are unappealing. The carpet looks like it's the same carpet from when they opened the hotel a 100 years ago. We didn't stay in a train car room. Our room was spacious with great a/c.The bathroom had the original toilet and shower and were very disgusting. We stood on a small towel so our feet wouldn't touch the surface. One of the pools had potential but it was rusty and dirty with peeling paint on the surface. The customer service was not bad but not great. Overall, it wasn't a pleasant stay. You won't feel like you're on vacation at this place for sure. Like I said before you can tell they invest no money into the grounds of this hotel. We've seen Best Westerns that are 100 times nicer than this hotel.

01/09/14 | Link | Rating: 2.0
72. Dan F.
The lobby is really a sight to see and impressive.  The rest is not so great.  the rooms are ancient and have a 70's feel to them.  Free WiFi though, so that was cool.  I presented there and the presentation room was less than appealing with sightseers walking by all the time.  I am sure this place will keep chuggin along, get it?

09/04/13 | Link | Rating: 3.0
73. B J M.
I am very disappointed. This hotel is in need of some serious renovation. I was here with a tour group.  I would never stay here on my own. Is appears that no money has been put in improvements in a very long time. This is unfortunate because the hotel still has the potential to be something great.

25/10/14 | Link | Rating: 2.0
74. Shaylee S.
I booked a room for one night for my boyfriend's birthday. I chose the Choo Choo because it was in walking distance of Track 29 and we were going to a show that night. The staff was friendly and helpful. Our room was right next to Track 29. I wish it was warmer I would have liked to swim in the pool.

Our room was decent, however, I think for the average rate of $130 a night it would have been better. The building was pretty run down and a lot of stuff was falling apart. Only one elevator in our building worked. The bathroom was pretty small. And WTF, no fridge or microwave? The food I brought had to be thrown away because there was no fridge.

Overall, I wouldn't choose to stay here again unless the circumstances were exactly the same, going to Track 29 and needing a room for the night.

24/10/13 | Link | Rating: 3.0
75. Jorge F.
What a gem! Loved the old rail cars, and staff was excellent. Rooms can use some upgrades, but if only used for sleeping after a day out on the town, they're not that bad.

22/01/14 | Link | Rating: 3.0
76. Chris A.
This is my sons favorite place to visit. In the world.,he loves trains so this is his haven. We have enjoyed this place. Can't wait for the renovation. The only thing missing is a train ride from there to the TVRailroad museum.

30/07/14 | Link | Rating: 4.0
77. Chris T.
Customer service is always a big deal to me, and is even more important in a city ripe with hotels.  The room itself was not bad; it's sad, because the Choo Choo would have been a shoe-in for a decent rating.

The story -- to explain our discontent:  Turns out the electric company was doing work, and the electricity was going to be out for an afternoon.  And the hotel did absolutely nothing to compensate for that.  When we asked, we were simply told (paraphrasing) "it's not our problem; we told you ahead of time."

Sure, if "ahead of time" means shoving a note under our door the night before electric was turned off -- telling us nothing about when it would be back on or how our rooms would get clean.  Not to mention that we received the note 3 hours after we checked in (because of course they couldn't do us the courtesy of letting us know when I gave them my credit card).

Here's the thing.  I get that the electric outage is beyond their control.  What isn't, though, is their customer service.  A simple $20 credit, a free drink in the bar, even communicating better about all of this -- would have made us ecstatic.  But some manager decided it was better to be a douchebag and charge us full price for a day of no electric and no room cleaning, while leaving us in the dark (literally) about when things would be back to normal.

We plan to come back to Chattanooga, but next time it will be one of the other 20 hotels in the area.  The Choo Choo may not have another planned electric outage (which I would easily forgive), but we've seen how they appreciate their off-peak customers.  No thanks.

(The best part -- we were told the electric would be back on in "half an hour."  That was 2 hours ago.  We've heard nothing.)

05/11/13 | Link | Rating: 1.0
78. Kelly P.
Why do people stay here.  I read the reviews but went ahead and got a room off of Hotel Tonight.  I should have known better.  It is a two star hotel at best.

I read an article that said that the owners are going to renovate, but not that much the hotel.  More the entertainment venues.  That's great, but close down the hotel or use that real estate for condos.  The owner of the hotel (former Chattanooga mayor Jon Kinsey) also owns Track 29.  They have tried to change sound ordinances in the city so that nearby residents won't be able to sleep at night.

24/09/14 | Link | Rating: 1.0
79. Chris W.
Very cool place to stay. We stayed in a train car and though it was really neat. Very cool old buildings as part of the station as well, with restaurants on site.

04/10/14 | Link | Rating: 5.0
80. Rocco B.
Good idea. Very run down. Other than it being a train car it is an extremely overpriced room.

09/06/14 | Link | Rating: 2.0
81. David S.
By far the worst hotel we have stayed in.  It was the filthiest room we have ever been in. The bath tub was beyond horrible and the rest of the room followed suit. The pillows are old, flat and hard. There is no decent bedding, there are sheets and a thin woven throw. Please do not stay here.

26/10/14 | Link | Rating: 1.0
82. Angie H.
In order to write a review, I had to select at least one star.  I devote that one star to the lobby staff and the gardens.  Seven of us stayed in three train cars last weekend, and the conditions of the car I stayed in were deplorable!  The bottom of the bathtub was half black with stains, and there was a terrible smell after running the shower for just a few minutes.  My boyfriend and I coughed, sneezed, and could barely sleep because of the smell.  It's really a shame that the owner has allowed this historic venue to get so run down, but it's even more shameful that I was charged $219 for what I suspect wouldn't pass inspection!  Two words:  highway robbery!

01/10/14 | Link | Rating: 1.0
83. Patricia G.
Perfect place to stay.   I think I've stayed at this hotel at least 50 times in my life and I never get tired of it.    They have a dog park area-very pet friendly.    Good restaurants and a romantic atmosphere.   When ever we go there for quick weekend get a way it feels like home.

15/10/14 | Link | Rating: 5.0
84. Kathryn F.
Such a shame. Wish I had read the Yelp reviews here before booking. The hotel is in a great location and of course has the draw of its history to encourage a visit. It is however clearly desperately in need of the renovation currently underway. Howver faded its elegance there is no excuse for downright unwelcoming reception staff. Can't believe they charge extra for the parking!!

10/11/14 | Link | Rating: 3.0
85. Matt H.
Yes, the rooms are a little dated, but you are there for more than a room I'm sure. You are there for the culture and history. Great staff and plenty of options on site if you need food. The tram is next door, so hop on and check out the sites!

07/04/14 | Link | Rating: 3.0
86. Bill S.
This hotel is in need of renovation. There are 3 hotel buildings, I am in building 3. The door is supposed to require key card entry but is broken the door just opens right up. Once you enter the hallways smell like car wash soap or musty from being wet. When we got in to our room, the room looks clean but run down. There are water spots on the ceiling and the popcorn texture is falling down in the corner from being wet. And to my wife and I's surprise we get a room with two full beds, instead of a queen. Also the furniture in the room is just like another comment said steel patio furniture. I think the Choo Choo hotel would benefit from reducing their number of rooms so they can properly maintain them, it looks like they are streched thin. When leaving for check out in the morning the house keeper was organizing her towels on the hall way floor not what I would call clean. I had hoped the Chattanooga Choo Choo was going to be a nice hotel, but we will not be returning.

06/09/14 | Link | Rating: 2.0
87. Will T.
Before the Tennessee Aquarium put Chattanooga on the map, there was the Chattanooga Choo Choo.  We used the free downtown shuttle and went to pay homage.  Let's just say it's seen better days.  I can't speak to the hotel or the service, but the rest of it appeared scruffy and tired with tacky gift shops and in need of a major scrub down.  The Gardens Restaurant was permeated with the smell of grease from fried chicken.  With a little TLC, imagination and probably a few $, it could reclaim its iconic status.  There's lots of unrealized potential here.

21/04/14 | Link | Rating: 2.0
88. Kristal B.
The front desk was very pleasant and accommodating.  Too bad it stops there... I have worked in the customer service industry for 10 years.  This is one of the worst examples of customer service I have ever seen.  

For starters, the elevators didn't work, that's fine, we didn't mind walking the stairs.  Both of the elevators were "being replaced." Maybe one at a time?  The room was ok, there were sagging parts in the floor, the beds were pretty uncomfortable.  

The 2nd day we were there, our room was not cleaned.  Someone came in and took 1 bag trash out.  Why even enter the room if you are not going to clean?  We had several boxes from food that needed to be thrown away, and another trash can full.  Nope just that one trash can and not the trash around it, just that one bag.

We arrived on a Sunday, there were two rooms that had room service dishes outside of the room.  These dishes were still outside of the room when we left, on Wednesday.  When our room was not cleaned on Tuesday, we needed towels.  We called the front desk and asked for more.  They quickly brought towels.  We asked if they could take the dirty towels.  They took them.. Strange that when we left for dinner that night and took the stairs to the 1st floor, there was a pile of towels in the staircase.  I know that it sounds crazy that they would throw a pile of towels in the stairwell?!!?  Yeah, they were our towels, that stayed the rest of our trip, in the stairwell.

The food?? The restaurants??  We only ate at the Garden Restaurant for breakfast once, for the price we would have been better off going something else.  Our server literally rolled her eyes at me, when we told her we were ordering off the menu and not eating the breakfast buffet.  I am sorry $11.50 for a breakfast buffet that had been sitting there for about 4 hours, ehhh we'll pass. The food was mediocre at best.

My husband went to get coffee at the coffee shop at 9am.  He was told, by the customers outside, that the employee had just went on break and would be back in 25 minutes. WHAT?!?!?  Twice, two different shops, we walked into the shops, walked up to the counter, to be completely ignored by the employee behind the counter.  

We stayed in hotel 3 and it was by far the best of the 3.  Pool and hot tub are great.   Service leaves a lot to be desired.

17/07/14 | Link | Rating: 2.0
89. Mitchell C.
There are plenty of reviews here that talk about the rooms needing renovation and how they use patio furniture.  Whatever...  Personally I don't really care.  I'm only there to sleep.  The tv worked fine, the hot water was fine, the bathroom was nice.  What got me was the charging for parking and for coffee.  We were in building 1 and the first thing you notice is the smell.  Like someone below said, smells like a car wash.  The front desk people were friendly and we have no complaints.  As far as the nickel and diming.  It started off as a simple groupon for $89. Fine.  add $35 for the dog.  Seriously? parking in the parking lot $7.  It's just a parking lot. The next morning we go to the buffet and it was actually nice.  Good selection and taste good.  Nothing elaborate.  That was $9, I think.  Maybe $8.  But, when we sat down they asked if we would like coffee or juice.  We chose coffee.  On the bill was a charge for $5.50 for the both of us.  So you nab me for $125 +tax for the room, and then for parking and now I get charged for a couple cups of coffee? I know they are in the middle of an $8mil. renovation, but recoup that money by redoing the rooms and attracting people to the rooms, not the lobby and conference rooms. Anyway, It was lackluster for the money.

28/01/15 | Link | Rating: 2.0
90. Debbie W.
We are staying at the hotel part of the Choo Choo. It is a good thing that they are renovating because it is very old, tired and worn looking. Definitely needs a facelift. I am glad we did not pay full room rates

24/10/14 | Link | Rating: 3.0
91. Bill P.
timesfreepress.com/news/…

Incredibly, some of the rooms at the Choo Choo hotel will be leased as apartments.

17/12/14 | Link | Rating: 1.0
92. Scott D.
I travel to Chattanooga regularly for work and normally stay at the Sheraton.  It's among the worst of what Sheraton has to offer (very outdated) so the bar is not set really high.  I will never make the mistake of staying at the Choo Choo again, this place is a DUMP!!!

TERRIBLE EXPERIENCE!!!

This "historic hotel" is cool when you first check in - amazing character and ambience.  Beautiful and well kept.

Unfortunately that is where "historic" begins and ends.  The rooms are low quality, you can get the same or better staying in a motel.  Beds are awful, very uncomfortable.  Bathroom is falling apart and kinda gross.  It's obvious the hotel invests 100% in the lobby and nothing in the rooms or remaining facilities.  It rained last night (average amount) and I basically walked through a swimming pool to get to my truck this morning.  Nothing like soaked shoes after 2 nights of restless sleep!!!

The worst part was Saturday night and not entirely their fault, but they did nothing to help the situation.  There is a concert facility behind their building and there was tons of undesired traffic coming through the hotel grounds.  There was a hip hop concert last night and the crowd matched the stereo-type.  All night I listened to "wanna be gangsta's" take over the property while cutting through the grounds to get to the concert.  They were hammered, yelling profanity, puking in the parking lot, urinating on cars, and screaming.  Unfortunately this was happening right in front of my room.

I called the front desk to complain and she said there is nothing they can do because it was a concert.  I reminded her that the concert was not taking place on the grounds, but the party outside was.  She continued trying to justify it and kept telling me she wouldn't do anything about it (even told me she would have went if she didn't work).  I suggested calling the police if the security team couldn't control the crowd  (which was in hiding because I didn't see them all night after seeing them around all day).  She had the nerve to suggest I check out if I couldn't handle the noise and commotion.  How about that for service???

The place is a dump, but some will tolerate it for the kid friendly amenities.  Just make sure you check the local concert schedule before you book a room because clearly they care more about the people not paying to stay then the people who are.  Check the weather too, you will not be happy if it rains.

HORRIBLE EXPERIENCE!!!!!!!

23/03/14 | Link | Rating: 1.0
93. Amber R.
Do NOT stay here. We were intitally wowed by the historic charm, but that is where the pleasant experience ended. The check-in staff was unfriendly and unhelpful, and we waited over 20 minutes while the man helping us went into the back to talk to management because he couldn't figure out our Expedia reservation. The room is fine- nothing fancy- but we are not at all pleased with the live band blasting right outside our window. Called the front desk and was informed that they are playing until 11pm. We are in town for a business meeting that begins early in the morning and this is unacceptable.

08/10/14 | Link | Rating: 1.0
94. Kelly Y.
where else can you stay on an old train car and have the modern comforts of the 21st century?  We loved The Choo Choo's queen train car suite!

I was a bit worried that our family of four would not be comfortable in this old train car in the middle of June in the middle of the steamy South.  Is the AC going to work properly?  Is the bathroom going to be cramped like those claustrophobic shower-over-toilets on the Amtrak?  But as soon as I finished the easy check in at the main terminal, I felt the reprieve:  I received the standard magnetic key card!  So just how much did they update this train car?

Just walking our luggage to our room got us very giddy.  The trains are still on the tracks, the platform is just like it was a hundred years ago.  I could almost see the steam from the engines!  We still have to step up high in order to reach those metal steps.  And they still have those metal step stools with the train's name on it!  Our suite is way bigger than it appears on the web!  How often does that happen?  The bathroom is roomier than most standard hotel bath, with a small nook for the toilet.  And the room is long with the queen bed at one end, with plenty of space left for desk, trundle bed, flat screen TV, vanity and a small fridge.   And the AC?  It works perfectly!  WiFi?  It worked perfectly!  There are 3 separate signals and you just have to choose the stronger signal depending on where you are on the grounds.  

I also really really loved the gardens on the grounds.  This is a hotel that knows the details.  The gardens are meticulously groomed.  I did not see one weed in the gardens.  The boxwoods are trimmed to a right angle.  It was great to have my morning coffee in the garden.  

I really don't know why there are some of these negative reviews.  Perhaps they stayed in the non-train part of the hotel and did not feel the need to see the trains?  Our room was clean and the bathroom was clean.  The staff was friendly and pleasant.  The staff even set out extra towels knowing that we have four people in the room.  

Not only is the ChooChoo on the free shuttle route to downtown, it is also only a few blocks from many restaurants.  We loved our stay and I highly recommend the train suites.  I know where we will stay the next time we are in Chattanooga!

18/06/13 | Link | Rating: 5.0
95. Kimberly K.
Stayed a few nights here at the Chattanooga Choo Choo - Loved it !!
Upon entering the hotel to check in - my breathe was taken away - I was immediately impressed with the architecture and maintenance of the room. The 85ft ceilings are amazing and the details that have been maintained in that entrance are beautiful.
 
As a person who travels for a living, I am slightly judgmental with hotels and the service - the service overall was great. Housekeeping was friendly and accommodating with time. Stayed in a train car room - totally worth the price charged - the original racks were in the room - the bathroom could use some updating but overall clean ! There were not the usual amount of electrical outlets that I have been accustomed to when traveling - but it all worked out in the end - it was supposed to be relaxing overall. The furniture was era appropriate that was placed in the room and also clean and in good condition.  Franklin is the trolley conductor who is knowledgeable and friendly - great sense of humor. The bar tenders were inviting and also friendly. Front desk staff - great - super accommodating.The shuttle service is an added bonus that is nice to have to get in and out of the area - and around the area !  I will be back when I am in Chattanooga !!

30/07/14 | Link | Rating: 4.0
96. Lisa B.
Pros:
-This place is clean
-Our a/c worked well
-The staff was Very friendly and accommodating (I accidentally price lined for the wrong day and she switched it for me, no problem)
-Lobby is gorgeous
-You can sleep in a train car if you like (must book through the hotel and not a 3rd party)
-3 pools
-Very clean sheets.

Cons:
-Feel like your room is gonna be haunted
-Halls are Hot, and smelly.
-Really old, slacking on the upkeep.

This place was decently priced and got the job done. Right on the edge of downtown, and next door to an awesome eatery. (Terminal)

18/06/14 | Link | Rating: 3.0
97. Dan G.
This is a hotel that hasn't been updated much since the seventies it seems. That's not a problem though. It's part of its appeal. The two things that keep this place from being something I'll come back to is the bed and the sound problem. The bed was terrible. The mattress felt about 50 years old and every time you moved it sounded like it was going to fall apart. If you stay in the train car understand they they act as megaphones. The sound track to our neighboring train cars romance really put a damper on the evening.......and the following morning. These are not soundproof at all. If you're lucky and you don't get two jackrabbits next door, then it's not a bad deal. Unfortunately, we weren't so lucky.

28/09/14 | Link | Rating: 2.0
98. Molly W.
We've stayed there many times over several years. This will be our last.

The hotel is undergoing renovations and really should have closed during the interval. The gorgeous lobby was very cold; the only open men's restroom was so far from check-in I saw two men say they'd wait until they got to their rooms. The lovely oak swinging front doors were nearly impossible to open (one WAS!).

Our room was in Building 3--farthest from the lobby. The handicap room was large, the bath huge. The heating system made the room either freezing cold or Sahara hot. The mattress was bowl-shaped. (I left a nice tip asking the mattress be turned. It wasn't.)

On our first morning we were to meet friends for breakfast in the restaurant. We started walking and planned to go through Building 2. It was locked with no explanation. Our keys wouldn't open the door. Having mobility issues (remember the handicap room?), I flagged a workman in a golf cart and asked for a ride. He told me I could always get a ride from security. Wonder why I wasn't told at check-in when I was reminded of the handicap room?

The breakfast buffet (only option) was plentiful, but hadn't been replenished recently. Eggs were dry, Danish rolls obviously from a carton... The wait staff totally indifferent. A sign advised that the restaurant would be closed for lunch and dinner. No suggestions were given as options nor were there any in the room.

Most of the staff from front desk check-in through check-out (the 2-3 who were exceptions were VERY helpful) were listless, inefficient, and ineffectual.

13/02/15 | Link | Rating: 1.0
99. Carrie Neal W.
Well, y'all, it's only been roughly, oh, 30 years since I was last here. But as a fixture of my childhood partly spent in this fine city, I had to stop by for a look-see.

While I'd probably give three stars for the overall amenities, appointments, etc, this is a four star place for the standard of service and helpfulness of the staff - from the nice girl at the reception desk who explained their wifi and pointed me towards several areas where I could best access it (I chose the warmest option, the lounge, closed and private too so I could make phone calls without bugging anyone) to the managers who asked me several times if I needed more light, and if I changed my mind after politely saying I was fine, showed me where the dimmer switches were...

There are still a lot of things the 6 year old me remembers - The Depot, the sweet little better-than-a-Crackle-Barrel gift and khtotske (sp?) store. The little cafe with pastries, coffee, sandwiches (now they have paninis too) to the same little choo choo trains on the tracks outside.

I would love to come back and stay here soon - as much as I love the Sheraton Read House and its more luxe state, the Choo Choo will always have a special place in my heart. And I might even have to check out that pool I remember in warmer weather!

03/02/14 | Link | Rating: 4.0
100. Sam L.
This hotel is historical and decent. I'd call it 'ok'. It's clean but weathered. Basically, it needs a renovation. If I would not have used the hotel tonight app and paid a cheap price ($60/night) I'd be more disappointed.

Chattanooga is a nice little town and the location of this hotel is pretty good. You won't hear a ton of downtown noise but it's pretty easy to get down to restaurants and bars. They have a shuttle that will take you if you don't want to drive, which is a nice bonus.

14/09/14 | Link | Rating: 3.0
101. Leah G.
Historical yes, but that's about it.
This was my boyfriends first trip to Tennessee. I have been to Chattanooga at least 15 times in my 31yrs of life. Quite a few family members live in Soddy Daisy.
I was so embarrassed about the hotel. We were told about its "majestic beauty and history" but it was really lack there of.  
The bed felt like the mattress was over 10yrs old. We had a king size and the frame out stretched the mattress and we ran our shins into it frequently. Stains all over the rugs on the floors. Elevators down for "renovations". We were on the first floor but ice was only available on the 3rd. The pool is not heated and the hottub was gross. The TV didn't work and we had to fix it ourselves. There were also bugs in the room. Beatles we killed.
Not worth what you're paying! Maybe worth $59/night. Definitely not worth $100/night plus 17% hotel tax
DO NOT STAY HERE!

14/10/14 | Link | Rating: 2.0
102. Lou B.
My husband and I are relocating to Virginia but we needed to stay one last night in Chattanooga after our house was packed. When we arrived at the hotel my husband went to check in and I waited in the car. He came out with an angry look on his face and said "The front desk person told me he need a copy of my ID because I'm local and he had to make sure I wasn't doing anything inappropriate." WHAT? First clue this place was shady. If your hotel is attracting locals who are engaging in inappropriate behavior them your hotel is shady!

We pulled around to our building and walked up to the door that said key card required. My husband just jiggled the door and it opened. The hallway had wet spots all over the carpet where the roof had leaked from the afternoon rainfall. There were also cups, bottles, and trash all over the hallway.

When we opened the door to our room we were surprised to see the lovely 1990's patio furniture posing as an indoor table and chairs. This place is awful! Don't stay here!

03/09/14 | Link | Rating: 1.0
103. Kathy O.
I really wanted to like this place despite the reviews I read before my visit. I found, however, that they were pretty accurate. The toilet was completely tilted due to a crumbling floor. There was what appeared  to be bodily fluid on the wall near the toilet. I can't imagine how that hasn't been noticed by cleaning staff. I didn't even want to use the toilet. I was the first to shower in the morning and the hot water ran out after about 5 minutes. When the heat kicked on it sounded, appropriately enough, as if a train were running through the room. Luckily I only reserved a one night stay.

30/11/14 | Link | Rating: 2.0
104. Foodie F.
Avoid at all costs! Nostalgic and history driven yes , but the needles falling out of the ironing board when I go to iron a shirt is a problem!!! What a shit hole

03/05/15 | Link | Rating: 1.0
105. Rachel T.
So to start this off, we did not stay at the hotel. We went for a day visit to see the train exhibit and gardens. Glad we didn't stay the night expecting more. This place is run down and in need of updates. I took my toddler who was not impressed with anything except the water fountains in the garden.

I paid $3 for the trolley ride and she rode free. The history lesson was nice and the trolley was neat. I guess that was about the highlight for my day. The gift shops seemed reasonable and parking was free. Other than that there wasn't much else going on... Maybe we went on the wrong day/time.

We didn't go to the train museum/exhibit. The lady on the phone said it would take about an hour and I didn't think my daughter would enjoy that part, so I have no insight on that.

Would I go back? Meh. Although it was pretty inexpensive as a day trip, there wasn't much to do. I might go back if friends came in from out of town and wanted to see The place, other than that, I don't plan on going back any time soon!

23/06/14 | Link | Rating: 2.0
106. Brooke B.
I would not choo choose this hotel if you are looking for comfort. My wife and I had used a groupon to secure the room for around a hundred dollars. The hotel lobby was very nice, and it definitely has a lot of history. Unfortunately the room was very dated and the bathroom was quite small. Also the hot water took around a half an hour to heat up. There was no mini fridge/microwave like other comparably priced hotels. The bed was hard and the hotel also charges seven dollars for parking in the back of the hotel. Our stay was definitely lackluster in comparison to how the internet portrays it would be. This might have been worth it if we stayed in one of the trolley rooms (just for nostalgia).

09/01/15 | Link | Rating: 2.0
107. Brittany D.
Awful hotel. We stay here for a convention every year and won't be back after this last one. We stayed in a train car for the first time this year, which I will say seemed better than the hotel rooms. They aren't worth the price, though. The hot water in the car only lasted 10 minutes, so I ran out while showering with conditioner still in my hair and had to deal with rinsing my hair in freezing water. The hair dryer didn't work, and the phone didn't work to call about the hair dryer. They did replace both. Both still didn't work. I had to call again to have maintenance come back. Thankfully, the third hair dryer did work.

We had friends staying in building one that had to move because of bed bugs. The hotel they were moved to had very dirty, stained sheets. In building three, I used the bathroom in another friends room. There was mold in their toilet. This place is not well maintained at all.

03/03/15 | Link | Rating: 1.0
108. Scottie A.
I was very disappointed with checking in.  I found Collin at the front desk very cold and unfriendly.  I was not welcomed to the hotel and felt like I was simply being processed.  This is my second time staying here, and and I was pleased to see that they at least took the coffee maker out of the toilet. But on the other hand, in hotel three, there was only two ice machines for five floors, of which only one worked.

In closing I would suggest training the front desk in hospitality.

18/01/15 | Link | Rating: 2.0
109. Mark B.
This place sucks bad. Everything from having to park about a half mile away from your building to the no maid maid service. I mean they folded my bedding back under the pillows and left it. No change anything I know it's better for the environment but I like a clean room. This place is also so old that the shower curtain is almost rusted thru. I have never seen an electrical outlet worn out till now either. Then my bed scarf is so old my grandmother would be proud. Then the wifi is so slow that a hit a link and go to the bathroom and then it might be up by the time I'm done. I'm really thinking about moving to another hotel and paying for it out of my own pocket. It's that bad.

16/08/14 | Link | Rating: 1.0
110. Julie D.
Not very nice reviews for the Choo Choo on Yelp.  And I did not stay here, but for me, this was an interesting stop on our little tour of Chattanooga.  We took some time out to visit the hotel lobby for some interesting architectural pics and of course, pictures of the actual Chattanooga Choo Choo.

This was once a train terminal and in 1974 is was listed on the National Register of Historic Places.  It was interesting to find that you can actually spend a night in a train car.  We also visited the formal gardens.  The rose gardens are beautiful as is the Victorian- style gazebo and fountains.  A lot of history here to see, if you are into that sort of thing.  We really enjoyed our step back in time.

24/01/15 | Link | Rating: 4.0
111. Hans S.
So shot!  Eric at the front desk said there were no rooms available, we have a four, he said he would call once one was available!  No call, checking in people left and right!  Also I have to wake up in 7 hours!  Checking out prob 12 hours before your regular guests!  11pm!  So unprofessional, neat idea for an old hotel, totally for the concept, terrible service!  I'll let everyone I know never to stay here!  Thanks!!!!

01/05/15 | Link | Rating: 1.0
112. Pat S.
Terrible , Terrible , Terrible!!!     Smells like an old bar. Food --- was terrible. Room was dirty and sink did not work. Would never stay there again or recommend
To anyone. Yuck!

21/02/15 | Link | Rating: 1.0
113. Tonya H.
You have to pay $7 to park. Why? They have a whole empty parking lot out back and a public parking lot next door that is only $3! I just don't get it. And its a horrible hotel! It stinks and we had two wet spots on the floor. The staff is not consistent, one guy charged us to park and told us not king beds, but a coworker  got a king bed and no parking fee! The grounds were nice mostly. But since they are doing all these much needed renovation everything is closed. And they put a $50 hold on your card, but watch out for the other charges that just pop up. I was so excited to stay here  but the experience we had with this hotel ruined my entire trip.

02/05/15 | Link | Rating: 1.0
114. Dez T.
Arrived early with no chance for an early check in because the room was not ready which is fine I was informed 3 o'clock for check in during booking-so my husband and I continued on with our plans. The hotel is easy to find on Market Street however the entrance into the lobby was disappointing to say the least it did not live up to my expectations of this supposed historical treasure! Returned around 5 to get checked in which took a bit long but everyone was pleasant. Got to our room which was located in building 3. There is only one elevator so a bit of a wait and the stairs are not marked. Once we arrived to our room I discovered used shampoo/conditioner/lotion bottles that I chucked away immediately! The bathroom is tiny and gross! The floor around the toilet and the toilet itself looked as if it had not been cleaned in months! The bed was definitely checked over after I found the condition of the bathroom and found to be clean. The bed was comfortable and our room looked down on the pool waterfall area which was nice. The hotel was outdated and did not appear to be very well kept. The restaurant on site did not appear to be operational at the time of our visit either.  We will not be staying here again- the hotel is supposed to be getting renovations so hopefully it will take care of all the issues I found- so if your interested may be worth checking it out after!!

17/05/15 | Link | Rating: 3.0
115. Kimberly H.
Last night was our first night to stay at the Chattanooga Choo Choo. We stayed in a train car. We arrived, checked in, took our bags to the room, and headed straight to a friend's UTC graduation party. Before we left, we noticed that the room had a smokey, musty smell, but it didn't bother us too much and we left the air running figuring it would help. We got back to the room around midnight and went to sleep. My husband woke up around 4:30 am complaining that he couldn't breath well and that we needed to change rooms. The person at the front desk, Stacy, and the security guard were great about getting a new, smell-free room quickly. The rooms themselves are dated, but nice and clean. They are very authentic. Despite our room switch, it was a lovely stay and we would stay again. The lobby and grounds are beautiful.

07/05/15 | Link | Rating: 3.0
116. Jenna O.
Not that great of a hotel for it to be famous.

We didn't get a room in a train car like we thought we were getting. We got an old runned down room. It was next to the indoor pool. We smelt chlorine all night long (strong) and I coughed alllllll night...  Not a great experience.

30/03/15 | Link | Rating: 2.0
117. Madelyn A.
CHOO CHOO!

I love trains because they always connect me to my son who has always had a fascination with them.  We visited this hotel so that we could find a souvenir for him.  While they have some gift shops that are located in a separate building, they were way overpriced and did not have what we needed.  On the other side of the hotel's dining room, we noticed that there was a small, easy to miss gift shop that had just what we were looking for at a more than reasonable price.  

After looking at the reviews for this hotel, I am shocked that people would actually stay here as it is clear that it is not fit for habitation.  It has great potential and beautiful details but needs  a good scrubbing and extensive renovation.  I was told that it is currently being renovated and that is why the dining area is now closed.   A hotel of this magnitude deserves to be restored to its full glory or sold to a more responsible owner.

It is embarrassing that this once elegant landmark has been allowed to fall into such disrepair.  Someday, I do hope to see it fully restored to it's previous elegance.

02/05/15 | Link | Rating: 2.0
118. Kate O.
My family stayed one night here in one of the train rooms. I thought it was a neat concept to convert train cars into hotel rooms. I thought the garden was very pretty and it felt as if I went back in time. The hotel's age is clearly shown, but I saw that they were in the middle of renovating the hotel. The room that I stayed in was fine. My only complain is that they need to remodel the bathroom. Several tiles in the bathroom were loose.

We also had breakfast at the hotel. The food selection at the buffet was good. The service that we received was fine.

17/04/15 | Link | Rating: 3.0