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The Chattanoogan Hotel in Chattanooga, TN

The Chattanoogan Hotel in Chattanooga, TN


The Chattanoogan hotel, Chattanooga's only AAA Four Diamond-rated full-service hotel, is the ideal setting for memorable vacations, special occasions and superior meetings. Located in the heart of downtown Chattanooga with spectacular views of beautiful Lookout Mountain, the upscale downtown Chattanooga hotel offers 199 newly renovated guestrooms and suites, three outstanding dining establishments, a full-service spa and 25,000 square feet of technologically advanced meeting space. In addition to the upscale amenities, there is plenty of things to do in Chattanooga, making The Chattanoogan an amazing destination.


Established in 2001.

Looney & Associates of Dallas, Texas designed the property to reflect the city's history, natural features and rich environment.  Native cherry wood, matte finished stone flooring, russet brick and wrought iron detailing are combined with a warm color palette of browns, reds and neutral tones. A central feature of the lobby, a popular gathering space for guests, is the massive, see-through fireplace which serves as the centerpiece of the hotel and connects the east and west lobbies.


Company Info:

Rating: 3.74

Address: 1201 Broad Street, Chattanooga, TN, 37402

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    Comments (53):

    1. Brad H.
    Very nice and hospitable conference hotel.  Away from the tourist attractions, but in the middle of Warehouse Row and the hip side of downtown Chattanooga.  Thanks to Kayak.com , we booked a nice room and fantastic beds for a little over $100. Indoor pool and hot tub worked out well for us too. Spa on-site too, but 4- & 6-yr olds are not welcome.  It is a family bargain, but I can see how a convention would be served well by this large facility.

    15/03/11 | Link | Rating: 3.0
    2. Kathy T.
    Great hotel for the money! I will always stop here on my way through town! Great service and clean modern rooms! Free wifi in room.

    27/08/11 | Link | Rating: 5.0
    3. Abby G.
    We recently had our wedding here and enjoyed the entire process working with their in-house planner Duane. He was completely professional and easy to work with, helping us customize their various menus to create exactly what we wanted. From what I could tell, they were easy to work with for our outside vendors like the florist and party rental people. We could have forgone our wedding planner, as she seemed redundant in the face of Duane and the Chattanoogan's expertise.

    The space is a bit overwhelming at first because it feels too big and "conferency," but with the help of lighting and decor, the ballroom was transformed. We've gotten nothing but amazing feedback from our guests. All our out-of-town friends and family stayed at the hotel, which was incredibly convenient, and they all seemed to enjoy their stay.

    The Chattanoogan is in the Southside of town, which is admittedly not the waterfront area with most of the touristy venues. We liked that. It is close to the hip Main and Market Streets with the best restaurants in town (St. John's and Alleia) and some great shopping (Revival and Shadow Box--plus Warehouse Row is getting renovated and will have even more shopping by Christmas, including Revival which is moving to their new location here). Chattanooga's not big--it's still only 1 mile to the river from the Chattanoogan. Also, the Chattanoogan is where it is because it's close to the Convention and Trade Center.

    Overall, definitely recommend this beautiful, urban, hip, luxe hotel as a wonderful place to have your wedding or event.

    21/08/09 | Link | Rating: 5.0
    4. Steve S.
    Spent a few nights here for a conference, not so easy to get to this here town from the West..  Was really surprised coming in at night seeing the name on this random, industrial/commercial/apartment type of monolith, though this place was gonna suck and be real lame, until I saw the fire posts... Hmmmm, maybe there is something in this giant slab of bricks.

    And there is, a great hotel, especially for conferences- great facilities, friendly staff, very nice rooms with good fittings, beds and furniture.  The meals were excellent, buffet lunches that are not done justice by the term 'buffet' at all, very tasty!

    Very much enjoyed my stay, not such a cool place with your wife or such but a good business option.  On the outer edge of the main parts of downtown which is a bummer, strange area really for a resort/hotel.

    24/04/08 | Link | Rating: 4.0
    5. kk s.
    We stayed here 1 night on a groupon offer.  It was okay, but I expected more.  I would not have payed anymore for this hotel than what we payed for the groupon.  It was clean, the front desk was friendly and the hotel seemed nice, but there were little things that were off.  We came back late and wanted to go play pool in the Foundry but I guess they let people smoke inside, so that was not fun at all.  So we went back to the room instead.  Not many TV channels at all.  The shower curtain rod in our room was not level and so the curtain wouldn't stay closed.  It was difficult to get the water to come out of the shower head.  I pulled the pin and it came out of both the shower head and the bath spigot.  I had to mess with it 4 or 5 times until it finally came out of only the shower head.  The tub also drained really slow.  There was no extra comforter blanket for the bed and the sheets were pretty thin.  Some of the tiles were cracked/broken in the bathroom and the bath tub was pretty small.  It just seemed cramped in there.  There were only 2 bottles of water in the room and they charged $2 for each.  Usually hotels will leave 1 as complimentary, but they charged for both at this hotel.  Oh yeah, and the bed was hard.

    18/03/13 | Link | Rating: 3.0
    6. Dain H.
    I loved the interior lobby.  It seemed pretty stylish.  I'm a harsh judge of hotels.  I don't stay in many "high end" hotels.  Completely regardless of price, I'm such a light sleeper I can almost never get comfortable in any hotel bed.  I don't know why.  The day I find that perfect hotel bed I'll write a wonderful review.  Theres something about all hotels I've been to lately that seem sooo corporate and someone as light of a sleeper as I feels there more suited for robots.  At any rate, I was definately impressed with the interior and immediate exterior of the hotel.  Very well done.  As for the beds, well, if you normally sleep well in hotels disregard my opinion.  If you're like me this place is no different.

    23/08/12 | Link | Rating: 3.0
    7. Rodrigo D.
    My wife and I spent New Years at this hotel and was very surprised. We bought our rooms using price line so it wasn't as pricey as it normally is.
    They have an awesome fireplace at the entrance and it was all decorated for Christmas.
    The personnel was very friendly. We visited several good restaurants that were no more than 10 minutes away from the hotel. We also went to the movies which is less than a mile from the hotel.
    The only downside we had is that you could hear everything that was happening outside the room. For our bad luck we had the 2nd floor so you could even hear everything that was happening in the street. Recommendation: ask for a room on a higher floor and you should be fine.
    I would definitely stay here again. Maybe this summer!

    06/01/10 | Link | Rating: 4.0
    8. Dustin A.
    Stayed on second floor. Music from band little loud. Staff, especially housekeeping and valets were polite and very helpful.

    29/01/13 | Link | Rating: 4.0
    9. Gabe F.
    I like the hotel a lot. I wish the price didn't fluctuate so often. I stay there on business and when it goes from 136 to 270 a night it is ridiculous (and company wont let me stay there when that expensive). I wish it was consistent so I could stay there consistently as I travel to Chattanooga every two weeks.

    27/10/12 | Link | Rating: 4.0
    10. John T.
    The Chattanoogan does not live up to the standards of Southern hospitality. Despite having reserved a large block of rooms, we found the reservations and front desk staff to be quite inflexible in trying to accommodate some of our minor requests. The valet guys work hard and try to be helpful, but lack of communication with the front desk hinders their ability to serve. The common areas are clean and elegant, but not what you'd expect from a pricey property like this one. In the double rooms, the beds have full-sized mattresses, not queens. Given the high rates and dissatisfaction, we will be seeking other properties for our next trip to Chattanooga.

    08/11/11 | Link | Rating: 2.0
    11. Delphine L.
    Very nice hotel, smallish room and beds, but still very nice. Close to restaurants, beautiful lobby. Good breakfast. Crap room service dinner. Pool is pretty shallow and the water was coldish, but the guy said they had just refilled it. Not sure what that means. The spa area was really nice, the steam bath was intense. Very quiet. Nice gym. Gift shop with really lovely soaps.

    02/03/13 | Link | Rating: 4.0
    12. j d.
    Overall, for the price this is a very blah and mediocre hotel. While it's very conveniently located near the convention center and obviously caters to business persons, for the price of the rooms it leaves a lot to be desired. The rooms are small, and need to be updated. Sadly, they only offer either a single king or two double beds  Not practical for families or anyone other than business persons.

    I would recommend staying near the Aquarium, in one of the comparably priced yet very nice competitors to this hotel.

    31/08/12 | Link | Rating: 2.0
    13. Big B.
    My favorite hotel in Chattanooga.  It has an understated luxury feel, and really fits the vibe of Chattanooga.  You can stay here and get great service, without any pretense that you'd normally find in a fancy hotel.  The rooms are nice, with very very comfortable beds.  The hotel is quiet, I slept extremely well both times I stayed there.

    Check out their bar, they do a happy hour I think from 4-7 and have great draft beers.  There are also pool tables, tvs, and a shuffleboard table game (I can't think of the name of it)..    This is a great place to catch a football game, in an upscale but not pretentious atmosphere.  

    I was also here for New Years and they had a pretty fun party going on.

    02/11/10 | Link | Rating: 5.0
    14. Chinika T.
    We stayed at this hotel during a recent visit to Chattanooga. Honestly, I had a hard decision when choosing this site because I saw a few negative reviews. However, I saw more positive reviews. As the saying goes...'everything ain't for everybody'. This place is for me.

    It is a cute boutique hotel in the warehouse district of downtown Chattanooga. There is an on site restaurant and bar. On weekends there are bands that perform in the bar area. The band plus the tasty adult beverages made it hard to stay away from the bar.

    The entire staff was accommodating and friendly during our stay. I like that it is close enough to attractions such as the aquarium but far enough from the crowds visiting the attractions.

    We will definitely stay here on future trips.

    29/10/10 | Link | Rating: 4.0
    15. Chris C.
    One of my favorite musicians, Bobby Bare Jr has a song called "I don't want to go to Chattanooga" Clearly he didn't stay at the Chattanoogan (and yes, I am going for the award for most random opening to a Yelp review ). Well-appointed rooms, big, open lobby, and (more importantly) a good bar that stays open late and stocks local beer. Walkable to many of the cool local spot, although you'll want to drive to get to the very cool North End. Next time I'm in Chattanooga, I'll stay here again.

    16/09/12 | Link | Rating: 4.0
    16. Jie Y.
    overall, a good one with cheap price
    the problems:
    1. no teeth brush
    2. the TV is small

    20/08/12 | Link | Rating: 4.0
    17. David P.
    Spent the weekend in Tennessee with my family, we booked this hotel on Priceline, we were amazed at how clean, quiet and beautiful this place was. The rooms are very nice with a flat screen tv and 2 beds. The pool was a true high light it is glass enclosed the view of the mountains is just beautiful. The pool was heated and was just very clean. There is a jacuzzi as well. If anything the hotel was too quiet if that is a problem for anyone. Lol. Can't wait to go back for a weekend getaway!

    24/09/13 | Link | Rating: 5.0
    18. Cynthia T.
    "OOO, nice!" were the first words out of my mouth.

    My husband and I came here for a conference so I'm rating it as a venue facility since we didn't stay there.

    We arrived at 10pm and were welcomed by the sounds coming from a live band, and the sight of a nice open lobby with comfy seats and warm fire.  The font-desk was friendly and directed us as we asked.

    The ballroom that we used was open, big and clean.  Their bathrooms were also well stocked and clean!  A snack/coffee bar was available to us but it was cash only.

    Overall, this hotel is in a good central location of downtown Chattanooga and next time I'll see if I can score a deal to actually stay in this 4-star hotel (following the tip of reviewer Bruce R.).

    02/12/11 | Link | Rating: 3.0
    19. David P.
    I stayed here with my wife for the weekend and we had a wonderful time! We stayed in the mountain view suite, which was truly a treat. Pricey, but a treat. The staff was very friendly and the room was extremely clean. If you're looking for a romantic getaway and you have a few hundred to spend I highly recommend the Chattanoogan. Stay away from the room service though. I wasn't very fond of their food.

    12/02/12 | Link | Rating: 4.0
    20. Bruce R.
    Had a great stay here. Nice hotel, friendly staff. On-site restaurants are overpriced and the food is average so avoid them. Too many good places to eat in Chat so don't waste time on the hotel food.

    Tip! I scored a $200 room for 1/2 price on Priceline. The Chattanoogan is the ONLY 4 star rated hotel in Chat, so try a bid of $100 on a 4-star and you'll likely get a nice deal. Manged to repeat this twice for a 3-day half price stay at Chat's best.

    26/06/11 | Link | Rating: 4.0
    21. Amanda C.
    Chattanooga see for yourself...Chatanoogaaaaaa

    Yeah, that is a song from a random commercial, but it gets stuck in my head whenever I stay at the Chattanooga obvious reasons.

    This is a very nice hotel in the downtown South area of Chatty.  The lobby is spacious with local, contemporary artwork on the walls.  If you are having a meeting, the rooms are great.  I loved the help from all the planners at the facility.  They were super nice.  

    The rooms were clean and well appointed.  The beds slept really well.  I just love a crisp, white duvet cover.  Big props for the bathroom.  It was super clean!

    The bar stays open late which is very important when traveling!  I love the mix of hand crafted cocktails and upscale wine.  It was a good way to end the evening.  Plus, the outdoor seating has a huge gas fire pit.  It was very cozy!

    18/05/12 | Link | Rating: 3.0
    22. Adam B.
    I have stayed here twice. Both times have been great. Very clean rooms, all the normal amenities. Nice gym too. A little pricy but ehh I guess all hotels are pricey nowadays. I love the fact that their internet is so easy to hook up to. None of that having to call the front desk for a password crap. The only thing I would change is to have their bar and room service open later. The bar currently closes at one and room service is over at 10. Their restaurant in the hotel is pretty plain too and slow. Just needs a little work. Other than that I would definitely stay here again.  Nice place.

    29/06/14 | Link | Rating: 4.0
    23. Rita E.
    Not what I'd expect for a 4 star hotel, especially since the website and Priceline make the place seem super fancy. It's a normal hotel room with nice clean sheets and modern designs. The breakfast we ordered for room service was sub par and not worth the cost so I suggest the buffet since it's more bang for your buck. Staff was friendly, curtains kept the room dark, not very noisy and valet is great- but costs $12. Overall- its a decent place but overpriced. Fancy lobby makes it look nicer than it really is.

    08/01/13 | Link | Rating: 3.0
    24. Marcus O.
    a decent joint.

    i enjoy the lawn, and its rows of evenly spaced trees. a nice lobby with a double-sided fireplace greets you when you walk in. it's really nice on a cold night. they have a fire pit outside as well.

    the hotel has three places to accommodate your quest for eats:
    o broadstreet grille - a restaurant i have never tried which purports to use locally sourced ingredients.
    o stroud's sidewalk cafe - a coffee shop i have never tried.
    o the foundry - a couple of pool tables, bad lounge musicians, cruddy service, and overpriced drinks.

    what i like about this place is that the rooms are comfortable, you get FREE wifi (novel, i know), and the staff is generally accommodating. it's conveniently located if you have a car or don't mind a long walk. while there are things on the side of town the hotel is in, most of the attractions are near the river. plan appropriately. me? i like the walks and the shops so i don't much mind.

    the other tourist attractions are very close by drive -- lookout mountain, ruby falls, and rock city. i don't much care for any of those. you should go to point park though. it's an amazing view of the city and the river and where i took this photo: flickr.com/photos/marcus…

    i haven't gone to the gym once in the three times i've been here. i guess my aspirations are better than my dedication.

    03/01/13 | Link | Rating: 3.0
    25. Brandin H.
    The lobby is very nice and the staff is polite. The room isn't much better than a Holiday Inn. The spa is a great find in a hotel. The spa is what makes this location worth the price, not the room.

    09/09/13 | Link | Rating: 3.0
    26. Jessica B.
    Prompt service, quiet rooms, and welcoming spa are waiting for you at this fantastic establishment! Entering the Lobby, my husband and I were both pleasantly surprised at the wonderful set up of rocking chair rows on either side of an elegant, two-way fireplace! Best of this, there were cozy pillows & drink holders just itching to be your own personal ''living room-away-from-home''!  Be sure to bring a book for that secret moment to yourself!

      The staff there was very helpful & knowledgeable about the area & glad to provide details of what all there is to do! You are just a bound away from the Tennessee Aquarium, Ruby Falls, and The Incline which are all great visits to see while there!

      The bar is nothing to sneeze at, with soulful jazz music that will attract all sorts of crowds to just cut loose & have fun on a lazy Saturday night!

      As far as the service goes, as I mentioned, is FANTASTIC! I personally noticed being greeted by just about every staff member that walked by while I hearth-perched, & when I had an issue with the printer in the computer room, the lady at the front desk was more than happy to help me the best she could! I appreciated her individual attention & ability to relate to my dilemma!

      I was delighted to hear that there was a Convention going on that weekend, the sci-fi fantasy convention ''Con Nooga'' just a few doors down. I'll be sure to recommend this place as an ''overflow'' option to my fellow Con-Goers for great treatment & a memorable hotel experience!

      All in all, a great and wonderful visit, even for a few nights. I was sad to leave!  They have a great spa that is open to all visitors, a great hot tub and pool, and wonderful complimentary refreshments to have on your way out!

    27/03/13 | Link | Rating: 5.0
    27. Alexa M.
    This is a gem. So glad I found it. Rooms are a bit small, but well-appointed and beautifully decorated.  The lobby is jaw-droppingly beautiful with wood sculpture and photography. Ate dinner via room service and the service and the food were excellent.  Ate breakfast in the Grille and service and food were top notch.  Prices were excellent.  This place has a ton of character. Stay here.

    28/07/13 | Link | Rating: 5.0
    28. Sharon R.
    We ended up staying at the Chattanoogan because we got a good deal on priceline. I liked that they had an indoor garage that we didn't have to pay for. And the illusion of luxury wasn't too bad either, especially the big fireplace right by elevator that I definitely used to warm up.  The rooms themselves were pretty nice, and I left content.

    If you end up staying here and want some food I definitely recommend crossing the street (literally it's more like crossing a big parking lot) and going to the burger joint. Their burgers are very unique and delicious to top it off.

    21/01/13 | Link | Rating: 4.0
    29. Carmen P.
    my husband works a lot, and i fret a lot, so when we get weekends off together, we like to escape, get away, and a recent weekend, we chose chattanooga as our city of choice.

    we wanted to be in a place where we could walk to the aquarium, the riverfront, warehouse row area, etc. and this was a perfect location.
    --if you are a couch surfer you probably will find the walk to the aquarium too long, but in reality, it's only a mile, and quiet refreshing.

    the rooms were super clean--i wasn't even afraid to sleep on the sheets (and i normally bring my own sheets with me!).

    --the beds. this is the biggest downer for me, but just a preference. i like to sleep on a firm mattress. the hubs and i have a firm memory foam mattress, and love it, we're acclimated to it, it's glorious. the chattanoogan hotel has soft pillow top mattresses.  while most might consider this a luxury, when your back is used to a firm memory foam, and you sleep on a soft pillow top-it makes for some really sore, uncomfortable days. -again, this is just a preference.

    the service is friendly. these people don't detest their jobs, which makes us way more comfortable when asking for assistance. :)

    16/11/13 | Link | Rating: 5.0
    30. Alyssa P.
    Visited The Chattanoogan a while back for a little spa treatment.  

    For the event we had the option of either a facial or massage... I opted for the facial (my first ever) and it was awesome.  The gal assigned to me was fantastic.  She chatted a bit and explained what she was doing, what type of product she was using and why.  I was glowing after I left the spa and my skin was baby-soft.  Such a fabulous way to spend the afternoon.  

    And while I didn't spend much time in the rest of the hotel- I can say that the lobby was beauuutiful.  Modern with little bit of rustic charm.  Comfy chairs and a fire roaring to one side, all that was missing was a glass of wine.  Come to think of it... why didn't we order wine?  Hmm...

    A few other things to note:
    + locker room w/ robes & flops to hang in.
    + outdoor patio to sit and relax before/after your treatment.
    + food platters / "room service" available to order at the spa.
    + products, fancy soaps, etc available for purchase.
    - expensive products and fancy soaps.

    06/06/13 | Link | Rating: 4.0
    31. Jolie B.
    I was concerned about bringing my two young sons to the hotel as it is more upscale  than where we normally stay. Staff has been very friendly, courteous and patient. Also turned out lots of families and kids are at the hotel, so I am not sticking out like a sore thumb. The pool is nice and not over 3.5 feet so my six year old was able to play and swim safely while I cared for my three month old.

    23/07/14 | Link | Rating: 4.0
    32. Joe C.
    All right, time to brag a little.  Over the last 18 months or so, I have lost a grand total of 100 pounds.  I'm not fishing for compliments because the only way you can ever be complimented for losing 100 pounds is if you let yourself go to hell and gain 100 pounds more than you should have.  And nobody ever compliments the average person for NOT letting themselves get fat in the first place.  So I shan't encourage this behavior.

    I mention it only to emphasize that a side effect of losing 100 pounds is that the world becomes a cold place ... everything is cold.  Places that would have caused you to sweat bullets before now make you shiver to your uncaring, frostbitten soul.  And naturally, during my most recent trip to Chattanooga, it was snowing essentially the entire time I was there ... in late March ... and lo, they had a large, bona fide fire going in the lobby!  I have never appreciated such a fire, not even during those family Christmas Eve fires right out of the unholy fusion of Norman Rockwell and Thomas Kinkade ... with pillows to sit on and warm yourself ... it was a godsend!

    Sorry, thank you for your patience.  The fire is a nice touch in a large, open lobby.  Rooms were very clean, staff was quite friendly ... the best hotel I've stayed at in Chattanooga.  They hooked me up with early check in, they DON'T nickel and dime you to death like most hotels these days, and the amenities weren't astonishingly overpriced like they are in most higher end hotels.  I am a happy, fire-warmed camper.

    I should probably add that you're going to pay more for the place than most ... at least here, you are getting what you pay for.

    28/03/13 | Link | Rating: 5.0
    33. Pokey B.
    Overall, this is a fantastic hotel with all the amenities you can need.  The room was spotless and the hotel is in a great location.  You have to pay $8 for parking and it's a little bit of a walk back to the hotel.  The hotel bar/restaurant is a bit pricey.  We got a great price throughout hotwire ($130 total price) for 5 of us.  This is a great place to stay if you want to pamper yourself. The wifi is fantastic and free.

    05/08/14 | Link | Rating: 4.0
    34. Kim N.
    We just stayed the night here.  It was lovely! We had a business party and Gregory and the other banquet servers were all so professional and hard working.  We appreciate it all!

    02/02/15 | Link | Rating: 5.0
    35. Elizabeth S.
    The staff is so nice here! There was a mix up with our reservation but Brandon was extremely helpful and kind. Our room was clean and the view was great. Location wise, it was a little bit of a walk to some of the night life but overall all, we would certainly stay here again!

    01/09/14 | Link | Rating: 4.0
    36. Chris S.
    The breakfast and brunch buffet are pretty good. However service there is terrible. Waiters were rude when they could be found to actually wait on us. We have gone twice but will not be returning.

    22/06/14 | Link | Rating: 2.0
    37. Cosmina C.
    We stayed at this hotel for one night before the 7 bridges marathon that was in town the next morning. The bed and the pillows are amazing!!!! Very good night sleep. The thing I wasn't impressed with was the shower. It didn't work properly so only half the water ran through the shower cap, the rest filled the bathtub. Also, we had some very noisy roommates next door which made it kinda hard to fall asleep.

    20/10/14 | Link | Rating: 4.0
    38. Courtenay L.
    Love, Love, Love this hotel!

    The only reason I am not giving this place all stars is because the staff was a bit unprofessional and seemed ignorant in a "bless her little heart" kind of way.

    The room was nice, and everything outside was decorated for Christmas. :)

    Very charming and I would love to stay there again!

    Someone give me a reason to go back to Chatt!

    15/01/14 | Link | Rating: 4.0
    39. Sara Z.
    PAPER THIN WALLS. PRAY YOU DONT GET NEXT TO SCREAMING KIDDIES.  After calling down to the front desk to inquire about the noise we were told there were no other rooms available and we called in middle of afternoon!!!   Nor was one helpful response offered.  Customer service, nonexistent.
    Also, my husband went to get ice around midnight and a man approached him asking if he was in the adjoining room.  My husband replied he was not in that room, but rather down the hall.  The man said why he asked was the couple in the room next to his had been having an "epic battle" for past 2 hours.  He had called down to front desk several times and they offered zero assistance.  
    To further elaborate about the crap service, when we called the hotel on day of arrival, we had to call 3 times before someone answered.  When I commented about how busy she must be, she responded she wasn't busy at all.
    We realize hotels cannot control all the noise, but they can control how they respond to guests. Offering no assistance is piss poor service.  Note, all three incidents were throughout day so there were multiple hotel workers involved.  
    It's a shame the walls are so thin and the service stunk as this would be a great hotel!!!

    31/05/14 | Link | Rating: 2.0
    40. Kristin L.
    This is my favorite place to stay in Chattanooga. I come here often for work so I've stayed a few places.

    Very convenient to anything downtown, and they do make an effort to make things easy for the business traveller. The rooms are quite comfortable, large, and well-appointed. The coffee machine in the room is better than most. The breakfast buffet has several options and is well-presented. I like the focus on local food. (However, I wish they would switch it up a bit from day to day.)

    Comfortable mattress. The sheets are a bit on the rough side. ( I was surprised by this. But maybe it was just this stay -- I don't remember noticing that before.) Good pillows. The tv is easier to use than most hotel tvs. Desk area useful. Convenient outlets throughout room.

    I got room service one night -- salmon Caesar salad -- and was happy with it.

    The shower in my room this time was hard to regulate. But the bath towel is HUGE and they provide q-tips. Plus!

    The staff sophistication level is pretty low for this level of hotel. They do not seem to have a clear vision of the "face" they want to present to their customer. I suggest they take a page from the Aloft hotel training program. Everyone who works there is top-notch. Even the shuttle bus driver knows his stuff. (Can you tell I travel a lot?)

    I recommend this for your stay in the nooga.

    28/01/14 | Link | Rating: 4.0
    41. Melissa K.
    Lucky for us the valet service made our first few moments exceptional because after that The Chattanoogan Hotel was a bit of a lackluster experience.  Not bad just not what I expected after reading reviews and seeing everything online.  

    Check-in was easy and quick but the woman behind the counter was less than friendly.  We shrugged it off and made our way to the elevator where we were met with an overwhelming smell of natural gas from the fire place.  Bleh.

    Our room was located right by the elevators and ice machine but we never heard too much noise from those 2 things.  The other folks in the hotel were another story.  Good golly they were loud and rude.  Someone had a long phone conversation right outside our door in the wee AM hours and then someone let their young child run up and down and up and down the hallway singing at the top of their lungs.  At 8am.  The majority of the other hotel patrons acted like they were swankiness incarnate so it was quite amusing to see/hear them act just like everyone else in the world.  Again, we shrugged that off.  We were staying in a building full of various people.

    The shower head wouldn't stay up, the pressure and temperature fluctuated wildly, and the darn thing leaked all over the floor despite a small plastic strip that tried to contain the water.  The bathroom was large, the toiletries were very nice, the towels like sandpaper and there was no fan.  So, mixed reviews on that.

    TV was small.  In fact the whole room was fairly small for the price point.  It felt generic, not homey.  For a good deal less $ I've stayed at some excellent hotels with much more character.  But the bed was beyond comfortable and had plenty of pillows!  

    Heating and cooling were not an issue.  We stayed toasty warm despite the cold temperatures.

    While the hotel is not really near any tourist attractions or the riverfront, it is located downtown near some lovely architecture as well as a free electric shuttle and good restaurants.  Despite the chilly drizzle we ventured out for a long walk and felt perfectly safe on our journey.

    Internet was free, no password.  But slow.  Very slow.

    You have to pay extra for amenities like refrigerator, etc.  We didn't need them but I imagine some people, like the people with small children, would need them for snacks or the like.

    We did not have room service nor did we go to any of the restaurants or bar on premise so no opinion on those.  With so much good food right by, why not explore a bit?  

    Next time I'm in the area I'd stay elsewhere.

    02/11/14 | Link | Rating: 2.0
    42. Will Y.
    The quick and dirty: Went here for a business trip and the room was just fine.

    + Within walking distance to Warehouse Row which has a few really nice spots to eat.
    + Close to the free electric trolley line that goes around some nice spots in Chattanooga
    + Awesome fireplace/hearth to sit and enjoy in the main lobby

    - Not much else to do outside of warehouse row

    21/11/14 | Link | Rating: 4.0
    43. Stephanie T.
    I've never stayed at the hotel, but I've attended events there. I've always had a good experience and the staff is friendly. The property is lovely with courtyards and lots of outdoor and indoor space to hang out.

    27/09/14 | Link | Rating: 4.0
    44. Mark B.
    This place is nothing but bad ass. All the people working here seem like they like it even enjoying themselves. They all seem happy to see me  drive up and walk in. From the valet guys greets me every time with a hello how are you's. They ask if I'm going back out when I get in from work and even say good night when I come back for the last time. They folks at the front desk also greet me with smiling faces and a welcome very time I walk in. Now the room is great. It has everything that I would like. A work desk for my paperwork and a small frig for my beverage needs. I will also add that the maid service does a fabulous job. Everything is clean straightened and in the place it was supposed to be. I will enjoy this weeks stay here but I could only wish I was here on vacation instead of work.

    25/08/14 | Link | Rating: 5.0
    45. Lara M.
    I don't write reviews. That being said, this place was worth writing about. It is beautiful; a real oasis.
    The staff was very friendly even at 11 o'clock at night when we checked in, they kept the kitchen open late to serve us dinner(which was spectacular) on a Sunday night, and the rooms were immaculate. We will definitely stay here again while traveling and maybe make this a destination all on its own!

    04/01/15 | Link | Rating: 5.0
    46. Dave G.
    The fact that the hotel responded to my comments with a desire to improve earns them another star.  Let's see if the complaints regarding shower water pressure continues.

    16/02/15 | Link | Rating: 3.0
    47. Brian R.
    I stayed for two day for business.  Nice hotel, bar, fire pit and breakfast was good.  I would def stay there again...

    23/03/15 | Link | Rating: 4.0
    48. Kathleen W.
    I'm really disappointed! My company put me up for my short stay. I arrived and parked in the parking deck - I wasn't given a time ticket though. I came inside and was greeted pretty nicely and directed to my room. Upon entering, however, I noticed my room was someone else's very recently! The bedding was unkempt and obviously slept in. There were leftover personal effects on the desk... So I went to the front desk and told them. I thought they would be very apologetic as it was 9:30pm; it wasn't as if I came in right at check-in time or it was early in the evening... I was ready for bed! They proceeded to discuss the matter in front of me for a minute before going into their office to talk. They decided to call housekeeping and see if they could clean it for me "real quick". This made me very uncomfortable. Obviously, I wanted a clean room and didn't want anything overlooked in haste. When housekeeping said they would take a while to get to the room, the clerk finally decided just to move me to a different room. I wish that they had offered to help me carry my three bags to my new room, but oh well. Next, I looked for a microwave as I had brought macaroni and cheese for dinner and really looked forward to eating it.. There wasn't one. But there was a coffee pot so I tried to use that. Oh well. Finally, I called the front desk to ask what I would need to do about parking - I parked in the parking deck, but was given no instruction at the front desk. The guest services lady informed me that they forgot to charge a parking pass to my room so rather than that being covered by my company with my room, I had to be charged for that separately on my personal card. She informed me I could come pick it up or get it in the morning then changed her mind and said "you know what, I'll just bring it to you." .... She still hasn't brought it.

    10/05/15 | Link | Rating: 2.0
    49. Monique F.
    Although we were surprised by Chattanooga I'm afraid we will not rember the Chattanoogan Hotel. Not because it's bad, just because it lacked personality and atmopshere. Perhaps because of the timing (a sunday in September), we really don't now, or because of other things, but it was dull. Besides the staff we met nobody. The lobby, restaurant and parking garage were empty and at 1600 they were still cleaning rooms. I think the evening before it was packed.

    Considering the latter: walls are thin and the vacuüm cleaners make an awful lot of noise. Time and time again.

    And please excuse any spelling or grammar mistakes. English is not my first language. And if that isn't bad enough I have an Apple device that keeps trying to change English into 'proper Dutch'. Yes, you've guessed right, my first language.

    24/09/14 | Link | Rating: 4.0
    50. Hal W.
    Had Mothers' day brunch and to say I feel ripped off is an understatement!
    Almost $40 per person for poor service and bland food that would remind you of Golden Coral. Everyone at our table was complaining about the food which they were almost out of and the lack of service.

    11/05/15 | Link | Rating: 1.0
    51. Dee K.
    Super impressed! The grounds and lobby are beautiful and clean. Got a key to my room and the furnishings and decor were up to date and well decorated. The room had comfy beds, nice flat screen tv, fridge, spacious bathroom and closet.
    Perfect home away from home while there on conference. Tons of conference space for our meeting, as well.

    10/05/15 | Link | Rating: 5.0
    52. Patrick L.
    I woke May 19 feeling bitten and itching at the Chattanoogan Hotel. I made the mistake of ignoring it. Next night I woke around 3AM and this time did not ignore it. Instead, I went online and searched "bed bugs." Now I don't know definitively what was biting me, but there were little blood stains and even some of the bugs themselves. I have pictures attached from room 216 and you can zoom in and decide for yourself. I was in a taxi by 4:30 AM. Now I'm sitting in the airport 6 hours before my flight. Too bad my colleague two rooms down did not answer his phone!

    In my decades of business travel, this is my first experience with biting bugs in a hotel bed. I left some clothes there. Others I will drop straight off at the cleaners.

    May 21. I received a call from Helen, one of the managers. She said they called in EcoLabs for an inspection of the room and the adjacent rooms. They said they found no bed bugs, which to me strains credulity. What the heck then are those nothings on the sheets, along with the blood marks. What was the nothing nibbling at the back of my thighs, calves, hips and lower back for 2 nights? I also subsequently learned that the man who was in room 214 also reported being bitten. So pardon me if I do not buy the report. Were they fleas? They were something and they were still on the bed sheets when I left that room.

    20/05/15 | Link | Rating: 1.0
    53. Megan O.
    First off let's talk about Josh, the guy who greeted us at the front desk around 11pm on 3/29/15. He saw us coming across the lobby and greeted us warmly, then proceeded to check us in with a smile. He was pleasant, friendly, informative, and professional. My boyfriend and I travel for a living and interact with many late-night front desk attendants, and we both agreed that Josh has given us the best customer service we've encountered in a long time. People like Josh MAKE 4-star hotels. The Chattanoogan is lucky to have him.

    About the hotel itself, the room was clean and comfortable, the internet was fast, tv was great.

    A word on parking: it does cost $8 per day, so come prepared for that charge and don't give Josh any guff, ok?

    We ate breakfast in the hotel. NOTE: the guide in our room said breakfast was at 11am, but it is actually at 10:30am! We barely made it in time, but the dining room staff were not put out and allowed us to partake even as they were preparing for lunch. They even offered to grab items from the buffet for us so we wouldn't have to rush, an unexpected kindness. The buffet was approx. $13 and was quite good.

    Lastly, for those who complain that this hotel is too far from local attractions:

    A) There is a FREE trolley that stops on the street IN FRONT OF THE HOTEL. It makes stops at most of the major downtown attractions.

    B) The Chattanoogan is 1 mile from the Aquarium, 2.5 from the Zoo, 2 from the National Cemetery, and only a 15 minute drive from Ruby Falls. This is 2015. Google Map your trip and be prepared to travel accordingly. It's not the hotel's fault if you didn't do your research.

    Overall a great hotel that I'd recommend to visitors. Thank you for a great stay!

    01/04/15 | Link | Rating: 5.0