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The Read House Historic Inn and Suites in Chattanooga, TN

The Read House Historic Inn and Suites in Chattanooga, TN


The Sheraton Read House Hotel Chattanooga combines the ambiance of yesterday with the amenities of today. Nestled in the heart of downtown Chattanooga, our hotel is ideally situated for business, weekend getaways, or a vacation in one of Tennessee's most historic cities. We are on the Chattanooga free Electric Shuttle route and just blocks away from the Tennessee Aquarium, restaurants, shopping, and other exciting attractions.

Enjoy the gorgeous Georgian architecture that placed us on the National Register of Historic Places. Amidst the historic architecture, many modern amenities await you. A brand new indoor pool with a cascading waterfall can be found alongside our courtyard and terrace. Our new state-of-the-art workout facility creates an atmosphere of relaxation.


Company Info:

Rating: 3.43

Address: 827 Broad St, Chattanooga, TN, 37402

    Hotels in Chattanooga, TN



    Comments (82):

    1. Steven B.
    During our recent stay at the Sheraton Read House we encountered the following problems;  1)  We were denied bell service and help with our luggage and other items which led to us having to carry our own things to our rooms in multiple trips.  2) I was charged a different rate than I had booked online for and was told there was nothing I could do about it.  3)  We were unable to get the extra tables and chairs that we had previously reserved for the "Billiards" room in which we were having our post wedding reception.  4)  Random rude security and banquet people kept barging into our private function trying to get us to sign a bill for the service (or lack there of) that we had received.  A security person (worthless) actually busted into the private function room without knocking and hit a guest with the door, did not apologize and then left with no explanation.   5)  The two Sheraton 15-passenger shuttles that we booked to transport our guests from the hotel to our wedding location never showed up and thus did not transport any guest to or from the wedding site.

    These were the major problems we encountered, we are still trying to get some of our money back such as their "service fee" of 20% on the party room we booked.  The only service we received was a cork screw for the wine so apparently the Sheraton Read House charges $50.00 for a cork screw.  We took these problems up with a "manager" and was given excuses instead of solutions, I wish I had that hour of my life back.

    In closing, do not stay here, don't waste your time and money on old rooms and horrible service.  There are nicer places to stay in Chattanooga.  I believe we would have had better service from the Days Inn.

    09/11/08 | Link | Rating: 1.0
    2. Lori B.
    Sheraton Read House is located just a few blocks from the Tennessee Aquarium and other attractions and the free CARTA shuttle picks up/drops off right by the entrance.  The lobby is absolutely beautiful and the staff was really nice.  The hairdryer in the room didn't work so I called to the front desk and had another one in under two minutes.  The room was really big but I have two gripes that kept me from giving them that fifth start - the beds were obnoxiously squeaky and there was no fan in the bathroom.  Not that the fan in the bathroom didn't work, they simply never installed one.  I think this may have been an oversight on their part when they did some crappy renovations.  I really hate to pick apart hotel room renovations but you can't help notice them when you are doing your business.  I'll wrap this up with another positive instead of a negative.  There was a big outdoor courtyard with lounge chairs and a fountain which helped me get a few needed minutes to myself.  Overall we really had an enjoyable visit especially for the deal we got on the room.

    28/07/09 | Link | Rating: 4.0
    3. Morgen N.
    I unknowingly booked a room at this beautiful historical hotel.  The building and lobby are impressive, the staff extremely friendly, and the gym and pool were well above those of the average hotel.  I found the room to be completely comfortable and up to date despite the age of the building.  The price was less than what I would expect to pay in retrospect.

    09/11/08 | Link | Rating: 4.0
    4. Charlie P.
    This historic hotel is in a great location. Walking distance to almost everything. The free electric shuttle bus stops right out front. Staff is very friendly. Room service is fast, and a great value. Clean, quiet, cozy rooms, and one of the best beds I've ever slept in. Keep the drapes open slightly or you will sleep till noon!

    14/01/09 | Link | Rating: 5.0
    5. Javier O.
    As a Starwood Preferred Gold member, I am pleased every time I check into a hotel and I am greeted by he staff.  It is a great feeling to know that your needs will be catered to in a way that very few other hotels can offer.  I am especially pleased to have been upgraded t a suite upon my arrival.  
    Unfortunately, the only shortcoming during this stay was that My sheets were not changed per my request.  I arrived here on Sunday night and as usual, each morning I place the card on the bed indicating my wish for fresh linen.  Monday night, before going to bed I accidentally nicked my self while shaving. As usually, I stopped the bleeding with a small piece of toilet paper and went to bed as usual.  Tuesday morning I woke up and noticed the piece of toilet paper had fallen off during my sleep and I noticed a small blood stain on my pillow case.  I again placed the card on the bed for fresh linen and sped of to my meetings for the day.  When I returned to my hotel room I assumed the sheets were replaced .  I was disappointed when later in the night I was getting ready for bed and I noticed the sheets were not changed.  This is the main reason I am giving this facility 4 rather than 5 stars.  I trusted the service to be extraordinary and instead, I got the same ordinary service I would have gotten at a Holiday Inn.  
    I have to come back again next week.  I am seriously considering staying at the Marriott down the street as a result of this transgression.
    If it wasn't for the free upgrade upon my arrival, I would have been even more disappointed.  I hope they can make it up to me somehow.

    13/02/08 | Link | Rating: 4.0
    6. Ananda Z.
    Oh, mian... this hotel has some serious problems.  It is gorgeous no doubt, and the rooms and the location are fabulous, but the management has some serious issues.  

    Here is one story to give you a small picture of the inept-ness.  We watched a couple arrive on their honeymoon, in full regalia (tux, wedding dress...)  and they were told that their reservations were not in the system, and that there were no rooms available.  On their honeymoon, folks.  Their honeymoon!  And you might think this was a freak occurence, but no.  

    My cousin checked in for her room about 2:00 PM, and they said they were still cleaning it.  She came back at 3:00 PM, and they had started a handwritten list of people as they arrived, so they could call them when their rooms were clean so they could get into the room.  Guess what time she got the phone call?  10 PM.  Unbelieveable.

    And there is never a manager around.  They are always coming in an hour... or at 2 PM, and apparently the Manager and Assistant Manager work the very same hours.  Something is fishy here folks.

    It would get zero stars except for the good location, the Starbucks downstairs, and the decent, though overpriced restaurant.  They also have a gorgeous pool, but they keep it roughly the same temp as the hot tub, so don't expect to get any relief from the heat.

    07/08/07 | Link | Rating: 2.0
    7. Tim M.
    Fabulous hotel.

    Got a room here at the last minute due to a bad hotel room situation in Knoxville.

    Friendly service from both the valets and the front desk. The lobby is massive to a grand scale.  Nice indoor pool and how can you beat a Starbucks attached to the lobby.

    The Room was large and the beds were comfortable...only issue was when we sat at the end of the bed the headboard side of the mattress lifted up in the air...and no, I'm not that heavy lol

    The only other gripe is with the bathroom....which is extremely small and the door is paper thin with slates at the bottom...every little sound echoed into the room so the shower running or the toilet flushing was quite noisy.

    Oh and our room didn't have a DND sign and the maids were hounding us starting at 8am until we checked out at 11:30am. If you stay here...make sure that damn sign is hanging on your door!

    I would definitely stay here if I'm ever in Chattanooga again.

    04/11/09 | Link | Rating: 4.0
    8. David H.
    This is a very historic hotel in Downtown Chattanooga. Awesome location, it is on the line for the free shuttle and you are withing walking distance of tons!

    21/12/10 | Link | Rating: 5.0
    9. Denise M.
    My boyfriend and I went to Chattanooga, TN for a get a way this past weekend. We truly enjoyed our stay. Both the room and bathroom were a good size. The hotel was quiet. The staff was very nice. The front desk gave us information about surronding events throughout the city upon arrival. That's how we found out about the nightfalls music series. This was a great free concert across from the hotel.

    We had a problem with getting a TV channel for a very important sports event. They fixed the problem right away and also sent staff to our room for updates.

    The only downfall to the stay was the pool area. Too many kids at all times. It would have been nice to have adult only time posted for the pool and/or jacuzzi.

    We were walking distance from the downtown area. We avoided paying the 15 dollar parking fee for the hotel by parking on the street. Chattanooga offers free street parking on the weekend.

    The Sheraton Read House was overall a great hotel and a great place to stay.

    07/07/10 | Link | Rating: 4.0
    10. Lisa K.
    The staff here is hit or miss.  Some of them are nice, others are disrespectful.  This was our first and last stay at the Read House.  We asked for extra linens and a security guard brought them up, tossed them from the doorway to the middle of the floor and walked away.  The room was okay, needed some cosmetic maintenance and attention to quality details. Also the lobby has a strange smell.   My credit card was overcharged, have yet to resolve that.  I couldn't wait to get out of there.

    14/06/11 | Link | Rating: 1.0
    11. Gabe F.
    Walls are paper thin. I could hear every conversation of neighbors. Lobby is very classic. I prefer the Chattanoogan. Only two hotels I've stayed at in Chattanooga

    27/10/12 | Link | Rating: 2.0
    12. Rhonda O.
    Great location. Love the decor on lobby. We are in a junior suite. Perfect for a family.The pool was nice as well, and the workout facility.

    12/06/12 | Link | Rating: 4.0
    13. Ann J.
    After reading all the reviews, I find struggled between allowing a third star or not.  Our organization has used this hotel for many years, mainly for it's convenience.  This time around, it was hard (no, impossible) to get a return call from the sales staff as we were making our final arrangements (and we booked more than 50 rooms).  As a  person who's parents owned a hotel.... and I owned a fine-dining establishment outside of NYC for 15 years, I am appalled at the lack of good management at this beautiful property.  After a very long day, I checked into my room after 9 pm.  When I opened the door, the room looked like a pretty good party must have happened there.  It hadn't been cleaned!  At first I was taken aback thinking people might actually been in there.  Front desk got me squared away quickly.  The room I had was adequate.  Air conditioning ran constantly.  Bathroom was tired and very small and the underpinings of the counter with the sink were unfinished and sloppy looking (you notice this if you take a soak in the tub).  Like others, I noticed that the halls tend to be littered with room service trays.  And yes, I think $15 daily for parking is a bit steep.  From what I understand, the hotel has new management as of April-ish 2013, so I hope in the months to come there are improvements.  Personally, I wouldn't stay there if I was paying out of my own pocket.

    01/05/13 | Link | Rating: 2.0
    14. Leonard P.
    Place is very nice! Great rooms, good workout facility and located right in the middle of where three is plenty to do!

    20/07/12 | Link | Rating: 5.0
    15. Lisa D.
    Pros: The lobby is lovely and the staff is quite friendly and helpful. When one of our electronic key cards stopped working, the clerk at the front desk asked for ID before issuing another key. While some may view that as a hassle, I appreciate the security. MANY hotels I've stayed at in the past issue a key without even asking for a name, much less verifying it.

    Cons: No self-park option is available. You can valet park for $15 a night or search for street parking (on weekends). Every area of the hotel beyond the lobby is tired looking. Our room had relatively updated furnishings but the bathroom was completely inadequate. The wallpaper was peeling off the wall next to the shower and worse, there was only a (chipped and cracked) pedestal sink with no counter area. There is no place to set a toothbrush, comb, or razor. Lastly, no thought was given to power outlet accessibility when the room was refurnished. I know this is an old hotel and the power outlets are where they are, but lamps with additional power outlets on the nightstands would be a great addition.

    TL;DR: Hotel needs capital improvements but the staff seems to do the best they can with what they have.

    13/10/12 | Link | Rating: 3.0
    16. Jo C.
    My wife and i stayed here for our anniversary over the weekend. It had a wonderful atmosphere and historic charm. As a previous poster wrote, it did have a faint "old house/hotel" smell in the hallways, however it was not nearly enough to detract us from the facility.

    The rooms were very spacious and the bed was very comfortable, we were in one of the suites so it had a separate couch and sitting area which was a nice feature.

    The only part that we did not like was our final bill. Our room, which we booked on priceline for $149, ended up being $195 by the time all  the "charges and fees" were included, especially the $15/ni valet service.,

    If i wanted a $195 hotel i probably would have stayed elsewhere. There was about 6 different taxes and fees on our bill.

    We didn't do any pool or fitness center so I can't review those. It was nice being within walking distance to the city center area and the aquarium.

    22/10/12 | Link | Rating: 3.0
    17. Ryan L.
    Yeah, it's old.  That doesn't mean it's great.  In fact, it's way too expensive for what you get.  This coming from a Starwood Gold member.

    The ONLY reason I still stay here is because it's the only Starwood property in town.

    Rooms are tired looking.  Hallways often have last night's room service cluttered around long after checkout.  Bathrooms remind me of what a Super 8 might look like.  Toilet flushing at night is not recommended due to jet-engine like sound.  It's not really close to any of the attractions in downtown - except for the Convention Center.  Parking is $15!!!!  $15 in Chattanooga for parking is RIDICULOUS!!!  Find a meter on the street if you're there on the weekend.

    Fitness center looks adequate for what anyone might need.  City Cafe is right across the street if you need your 3am fix of crackheads serving you eggs and $7 slices of cake.

    Maybe one day an Element, 4points, or, dare I say, Westin, opens up down here to relieve the Read House of some of their duties.

    I believe their steakhouse (Porter's?) has been highly ranked.  Never eaten it, so can't comment.

    26/07/10 | Link | Rating: 3.0
    18. Henry Z.
    This is totally a four-star Sheraton. The restaurant is great and they didn't give me any disrespect for bringing my laptop to dinner with me in a quality steak house. The lobby/building is great. I had a small suite and my bathroom was fine, so I don't know what the others are complaining about there.

    The pool looked legit but I didn't have a chance to try it because I had a 5:30 am flight out of CHA which was ... somewhat less than ideal. But it's a pretty quick zip to the airport at that hour. Four stars for a nice, reliable Starwood in a chill town.

    09/04/11 | Link | Rating: 4.0
    19. Ken And Stephanie P.
    Great location!  In walking distance to everything downtown.  The atmosphere was great.  Old, historic hotel with lots of charm.  The reason we give it 4 stars, and not 5 is because the bathrooms in the rooms were way too small.  The view was okay from the room, you could not see the river or mountains.  Overall, great place to stay though.

    02/11/12 | Link | Rating: 4.0
    20. Sir-k G.
    We stayed in this hotel on the way to Alabama just for one night and I am still talking about how much I loved this hotel! I frantically found this hotel when we got tired from driving and couldnt have been happier. The lobby is beautiful and elegant and the staff were very nice and helpful seeing as we werent from the area. Our room was kind of small but we had a king size bed that was one of the BEST beds I have ever stayed in and everything was clean and new. I know there are 2 wings so im assuming we were on the newer side? Hotel is near the shuttle however its still very close to restaurants etc. I just loved this place and cant believe others had such bad experiences! Would def come back if im ever there again!

    20/09/13 | Link | Rating: 5.0
    21. Michael T.
    Coming from a guy who used to stay at hotels for a living, the Sheraton Read House is a really great place to stay.

    What impressed me most about the hotel, separate from how well maintained it is (the property was built before the Civil War!) is the service.  From the moment we pulled in, we were treated very well.  The valet took the car and helped us unload and store our bikes.  The front desk attendant quickly checked us in, gave us coupons for local restaurants, provided recommendations and directions.  The service was also very good at Porters (we stopped for a late-night drink).

    Great service, historic hotel, plus the comfort of the Sheraton Sweet Sleeper bed.  The Sheraton Read House is a great value in the heart of downtown Chattanooga.

    28/06/09 | Link | Rating: 4.0
    22. Michelle H.
    Where do I start.  Upon arrival, the lobby was very beautiful and regal looking.  Staff was very nice and informative. And well, that's the only good thing I have to say.  This is a very old (historic as they say) hotel and I'll tell you this...it smelled only and historic.  The hallways leading to the rooms smelled like and old antique house that hadn't been cleaned in about 40 years.  There are old wall unit air conditioners in the walls near the floor that look like they are 80 years old and have never been fixed or cleaned.  The room was nice an spacious, however we were put in a handicap room for some reason and the shower had no lip to hold in the water when showering.  So, every time we showered, I had to use all the towels to mop up the water that puddled all over the floor of the bathroom.  Ugh!  At 11:00pm, there was a bridal reception going on in the party room right next door to our room and they partied until after midnight booming their base and screaming and having fun.  We couldn't sleep and my 6 year old was the main one that needed to sleep. So, be advised, their party rooms are not closed off for you to have a peaceful room/sleep.  After calling downstairs and asking them what can be done, they told us only that the party is scheduled to end at 1am.  So, basically we were out of luck.  
    Now, let's talk about the indoor pool that was a major draw for us when searching for a hotel.  We arrive in the pool area to find that it's so hot and muggy, that I was unable to even sit and watch my husband and son play in the pool.  The water was so warm that it was like taking a bath and they didn't enjoy their swim at all.  It's a very small pool considering the size of the hotel, so don't be fooled by the beautiful picture they show on the website.  
    I would not recommend this hotel.

    02/05/12 | Link | Rating: 2.0
    23. Amber A.
    Beeeeeeautiful hotel. The lobby has what looks like the original ornate architecture and charm. The front desk girls were very nice and accommodating, the rooms were spotless and classy. They were even per friendly (for a $50 fee which we gladly paid for our 50lb pooch and little kitty. It was pricey but worth it for the quality.

    23/11/12 | Link | Rating: 5.0
    24. Joseph P.
    Choose somewhere else. I've stayed here many times over the past decade as my parents live in Chattanooga. This used to be a really special hotel - history, charm, and some sophistication... not anymore. The hallways smelled like someone (dog or guest?) urinated in them. Absolutely stunk. Our "suite" was dimly lit, clammy, and the air conditioner wouldn't stop running. The couch in the suite was worn down, frayed, and looked like something from a garage sale. I was really disappointed with this place - it's too bad they've let themselves go over the years. I won't be coming back.

    29/05/12 | Link | Rating: 2.0
    25. Andrea R.
    Beautiful hotel, great location, within walking distance to everything, very courteous staff but some downfalls.  Hot tub is never working, pool has so much chlorine it stripped the color out of my hair and left my daughter and boyfriend with agonizing red burning eyes for hours after swimming.  Window a/c unit is tacky and bathroom is tiny.
    Will I stay again? Maybe, the price was great.

    17/03/12 | Link | Rating: 3.0
    26. Raquel C.
    Huge room! Beds are really comfortable (one or the most comfortable i eve had, same with pillows).
    Beautiful decoration!
    Great place to stay!
    Location is a pro!

    27/01/12 | Link | Rating: 4.0
    27. Melanie J.
    Terrible, Terrible!!!! The lobby smelled horrible all weekend. Room was way too small for $100+ a night. Shower curtain did not reach the floor, which left bathroom floor soaking wet, therefore had to use extra towels to clean floor. I Returned to my room one afternoon to find no towels were left by housekeeping , and took over 30 mins to bring upstairs. Btw, I had to dial the front desk 4 times before an attendant answered. Lastly, I left my jacket in my car and requested valet to bring my car to retrieve my jacket, and was informed they couldn't do that, valet was just for In- and Out service... Excuse me, but I Paid $15 per night for valet, so I believe you should get my car when requested. I will never return to hotel.

    14/10/13 | Link | Rating: 1.0
    28. Paul R.
    I stayed at this Sheraton property last week on a one night business stay. This is an architecturally beautiful property with a warm/exquisite lobby. Staff is friendly and professional.

    The positives include location, Starbucks on property, Poerter's steakhouse is  very good if you do not want to venture out.  I had the steak salad for dinner and it was very very good....

    I did have a suite which was nice but it was dark. Not sure if this is consistent with all the rooms. The dim décor and lack of natural light made it feel cave-like. Bed was very comfortable but having the AC vent right above the head board is not a good idea. The noise and cold air blowing on my head got met up, during the night, to turn it off.

    Bathroom was spartan with no countertop or vanity at all. Even a small standalone area to keep your razor, shaving cream, and tooth brush would be helpful. Using the top of the toilet seat lid is not optimum.

    Also in the fitness center the universal machine and a couple of the aerobic machines were out of order as well.

    Lastly I had a heck of time keeping the doors to the TV cabinet closed. Finally got them closed and when I got up at night to shut off the AC I walked right into a door that had popped open during the night. Got a nice little cut over my eye drew blood but nothing serious. Big fun @2AM....
    Would I go back to this property.. probably not.....

    13/09/10 | Link | Rating: 2.0
    29. Lauren C.
    Had a really great stay here recently while passing through town! The Read House is located right off the highway in downtown. Parking is plentiful and convenient around the hotel, but I recommend taking advantage of their valet service if you are getting in late. The staff is very welcoming and definitely has a touch of southern hospitality. The hotel itself is older and has a lovely lobby that is great for reading or people watching. My favorite part were the old fashioned phone booths! Our room was clean and pleasant and there were plenty of towels- what more could you ask for? I would stay here again in a heartbeat!

    21/06/13 | Link | Rating: 4.0
    30. jessica r.
    We love this place!

    08/07/13 | Link | Rating: 5.0
    31. Jeremia F.
    I won't write a long winded review but I can't believe that this hotel doesn't have at least 4 stars. The location is great, downtown Chattanooga. The staff has always been friendly and the rooms are very nice. For me I really liked the fitness center which I believe is quite possibly one of the nicest hotel fitness centers I have ever been in. Not only does the fitness center have treadmills and ellipticals, there are actually free weights which is nice.

    07/06/12 | Link | Rating: 4.0
    32. V K.
    Warning: Please note that I am writing this while feeling extremely irritable and hungry.

    Location: In downtown CHA and close to many restaurants. A stop for the free shuttle is right outside but I usually walk to places in downtown since most things are reasonably close.

    Rooms/Decor: The hotel has two wings. One is the older/has more personality. The rooms in the older wing are really spacious but do not have much counter space in the bathrooms. The other/newer wing (by the gym) has more of a "traditional" corporate hotel feel. I have yet to stay in the newer wing but have seen my coworker's room.

    Hotel Facilities: GREAT gym (24 hours), it's small but clean and with new machines. They have an indoor pool that I have yet to use. There's a Starbucks and a steakhouse called Porter's (I like the house tenderloin, caesar salad, and french onion soup).

    Parking and Storage: There is street parking (free from 4:30 PM to 8 AM) but I usually valet. The valet attendants are very prompt and friendly. I think in the several months I've stayed here I only had to wait longer than 5 minutes one time to get my car. You can also store your bag over the weekend with the valet.

    Service: The lounge attendants, front desk folks (Ken is great!), and those who work at Porter's are great. HOWEVER, the reason for my irritability today stems from today. The lounge (I believe you only get access as a SPG Platinum member or if you pay) is usually open only from Mon-Fri to 8 PM but they have extended the lounge hours to weekends as well. I was not aware that the lounge was now open on weekends.
    When I check in on the weekends, the front desk attendee usually gives me a voucher for an appetizer at Porter's since the lounge is closed. I go up to my room, look through my duffel bag that I stored here over the weekend for my phone cord, and couldn't find it and realized I didn't receive the voucher. I go back to the front desk around 8:00 PM to ask to look through Lost and Found for my phone cord.
    The front desk attendee informs me that the L&F person won't be here until tomorrow morning. I also ask for a voucher card and she informs me that the lounge is now open on weekends. She also says it is 8:08 PM and that the lounge may still have snacks available. Now, this annoys me bc she knows the lounge closes at 8 PM (drinks are still available but they close up the food) and could have just given me the voucher since I was there any way or call the lounge to make sure the food is still out.
    I understand this may come off as petty but I've been here every week for the past few months and will continue to stay at a hotel in CHA for at least the end of 201. It is these little things that make my life more convenient that make me choose which hotel/airline to give my business to.
    I also want to point out this is the only incident that has been less than stellar in all my time here. I'm just hungry.

    Platinum SPG Perks: Access to the lounge which serves hors d'oeuvres, vegetable crudite, and usually a dessert of some sort. Check in gift of 500 points. Extra amenities (like mouth wash, bath pouf). Free Wi-Fi but I *think* every guest gets this.

    Final verdict: If you ever have business in Chattanooga, please consider staying here. Oh, and don't get in my way when I'm hungry.

    09/06/13 | Link | Rating: 4.0
    33. Lauren B.
    My cousin had her wedding in the silver ballroom. It was so beautiful. I was amazed. The entire hotel was gorgeous. It was a great place for a wedding. If you want to stay at a hotel that has vintage decor stay here. The staff was great as well.

    23/09/13 | Link | Rating: 4.0
    34. Aimee J.
    We stayed at the Read House with 3 other families. Two families had nicer updated rooms and two families had rooms that smelled like mildew and urine. We were in one of the smelly rooms.

    I had reserved the rooms two months in advance and the check in process was very confusing.  We arrived at different times and they told one of the families their room was not available and they upgraded them at no extra charge. They told the next family that arrived that they had overbooked and the king room they requested was no longer available so they had to settle for a double queen. When we arrived last they had an extra king that was supposed to go to that other party. When I checked out I noticed they had never corrected our name on the registration and we were listed as another family that wasn't even there.

    We liked the Starbucks attached to the hotel - very convenient to get a good coffee, especially since the hotel does not offer complimentary beverages or snacks. The exterior of the historic part of the building and the lobby is beautiful. The workout room was large and had great updated equipment.

    The pool was not great, the wall fountain was broken and there were missing tiles. The hot tub had been covered over permanently with their latest renovation.

    Although I work with and have sympathy for people who are homeless, I was surprised there were very outgoing panhandlers right outside of the hotel asking guests for money. The many (at least 5) exterior doors of the hotel were left unlocked  and I didn't feel like we were completely safe in this hotel. I want to mention the hotel has paid security on site all of the time, but there were too many unlocked exterior doors for one or two security guards to watch.

    I think it's great that Chattanooga has a free shuttle that picked up right by the hotel, but the shuttle sometimes completely filled up and there were not benches to sit on while you wait for the next shuttle.

    We stayed only two nights instead of three. I would choose a different hotel next time.

    07/06/13 | Link | Rating: 2.0
    35. Scott H.
    Got a good rate on a website so decided to stay here. Good stuff: The rooms were large and had good beds. The staff seemed to be friendly. There is a free shuttle that stops right across the street from this hotel.

    Not so good stuff: I booked online.  However, I was not happy about having to pay $16 per night for valet parking which was not disclosed on the website I booked the room on. The pool was way too warm and had way too much chlorine in it. The hot tub did not work either.

    I may stay again sometime but only if it was priced way less than anything else comparable in the downtown area.

    29/04/12 | Link | Rating: 3.0
    36. Whitney B.
    The bf and I decided to get away for Thanksgiving, so we drove up to Chattanooga for a day.
    We took a stab at bidding on priceline, and scored this hotel for 60 bucks. Regular price was $250 or something like that. It was a steal.

    The hotel is beautiful. The chandeliers are from the 20s and are absolutely gorgeous, especially so hanging from the decorative ceiling. They also have a row of phones and booths from back in the day. The hotel has a Starbucks and a steak restaurant.

    Our room was great. We had a nice king size bed that was very comfortable and fluffy. The pillows, I could see some people liking, but they were too big for me. I am used to my little memory foam pillow. The bathroom was super big, but could have used a little table or something to put things on. We also had a desk and a table with chairs as well as a vanity.

    Loved this hotel, and was definitely worth the 60 bucks we paid for it.

    30/11/12 | Link | Rating: 4.0
    37. Sarah T.
    Location was in great proximity to aquarium, walnut street bridge, restaurants and Coolidge park. Smaller rooms, older hotel, clean. Ghost history!

    15/06/13 | Link | Rating: 4.0
    38. Wendy G.
    We recently stayed at the Sheraton Read House Hotel in Chattanooga and had a very pleasant experience. The highlights have to be Nicole who checked us in at the front desk, location and sheer size of our room.

    Nicole was amazing, she made a great first impression coming into the hotel and made us feel very welcome. When we told her we had plans to have dinner at a nearby restaurant, she offered us a card for a free appetizer. So nice! The lobby and building itself are pretty grand, love older hotels. The room was really large, though the bathroom was tiny and didn't have any counter space to put our overnight cases on.

    Very comfortable bed and walking distance to many downtown attractions such as the Aquarium, Tivoli Theatre, Chattanooga Choo Choo, bars and restaurants. The free green/electric shuttle also picks up right outside the hotel and was a great way to tour the city. Definitely would stay here again.

    20/03/13 | Link | Rating: 4.0
    39. Sarah B.
    If you are looking for an alternative to a typical, rectangular hotel room then you are in for a treat! This historical hotel is gorgeous; intricate woodwork, marble floors, crystal light fixtures.....craftsmanship like that just doesn't exist anymore.

    The valets are very fast and, compared to other cities, I think $15 was worth the convenience. Staff was very friendly but they seemed understaffed for a full hotel.

    The room set-up was efficient and cozy. The beds are soft and comfy. The bathroom was small but clean and suitable. The original mail chute is still in the hallway! It was refreshing to stay someplace that was so unique.

    The newly renovated pool and whirlpool is fantastic but it was very crowded and they ran out of towels so we decided to retreat.

    Porters Steakhouse was ok. Because of time we had the breakfast buffet; it was reasonably priced and the food was just ok, the service was not good. Would recommend looking elsewhere for dining.

    We booked on priceline and got a great deal. Will definitely stay there again!

    30/04/13 | Link | Rating: 4.0
    40. Jericho R.
    We recently stayed at the Sheraton Hotel in Chattanooga off Broad Street. We rented the Deluxe Room. Overall the experience was great. I just wish they had a microwave and fridge for leftovers.

    The hotel is somewhat dated but it's still very good. The customer service was great as well.

    My previous family member was in a non deluxe room and said it wasn't that good. So if you're going to stay there it might be better to get the Deluxe or a suite.

    22/07/13 | Link | Rating: 4.0
    41. Anna C.
    The two stars are because the hotel was pet friendly and because they had a nice fitness center.

    This place is FILTHY! Yes, this is a very old hotel but, that does not excuse lack of cleaning. Our room had trash inside when we first got in. The shower and its curtain were disgusting. But that was nothing compared to the sheets: blood and dark brown stains everywhere! I was horrified.
    This is supposed to be a renowned hotel, where is their pride? The carpets are torn and frayed. The hallways are dirty- we walked past the same abandoned glass cup all weekend. There was a dead cockroach in the ice machine room which would have grossed me out if I hadn't just seen my dog attack the one he found in our room.

    The buffet they provide is mediocre at best. The lobby is the prettiest part of the hotel. As I said before, it is an extremely old hotel. The rooms are noisy; we could here the elevator racket all night even though we were situated more than halfway down the hall. We could hear all water movements in the ancient pipes...from every room around us.

    The mattresses are comfy, I'll give them that. The bathrooms are tiny and the rooms seem dark to me. But that could just be me. We got somewhat of a view- we got a room right above the tented patio. Beyond the patio you can make out the street and a car garage. It was better than a wall, which most of our party seem to have received.

    They charge you authorization fees without telling you. My husband and I had quite a scare when we realized that $100 was missing out of our account. We went downstairs and asked them about the charges and the associate behind the front desk explained that they were authorization fees albeit in a mocking manner. He literally laughed at us. We should not have been ridiculed for being concerned about charges that were not explained to us in the first place.

    The "heated" indoor pool was not as warm as you would think and the waterfall in the pool would be nice if the wall behind it wasn't so riddled with holes. They weren't small holes either. Also, there is no jacuzzi/hot tub in the pool area.

    I understand that the valet is a separate company from the hotel- it is obvious. Our group had prepaid parking. We had confirmed that with the hotel before taking our car to the garage. Once there, the valet tried charging us $15 (which is the normal price) when we explained our situation, they tried telling us that there would be an additional $9 charge. It was until we insisted that they go talk to the hotel manager that they accepted that we had already paid. Many in our party parked outside because of this issue. They still tried to charge the members of our party that came later that afternoon.

    I will not be staying here again. If you're not a paranormal and/or historical enthusiast, I do NOT recommend staying here. Don't do it!

    18/05/14 | Link | Rating: 2.0
    42. d a.
    Beautiful inside, rooms were ok, a little tight.  Carpet was a little stinky but they sprayed it for us.  Rooms will need updating soon.  Stains on the ceiling from a leaking roof since we were on the top floor.  It sounds not nice but we were ok, a lot for $200 though.

    02/11/14 | Link | Rating: 4.0
    43. Jon W.
    Great hotel with an excellent lobby that was very architecturally pleasing. The overall vibe of the hotel is great and is a great deal in the downtown Chattanooga area. The beds in these hotels are VERY comfy.

    I would say the bathrooms were a little bit outdated, but this is an older building so it is not too much of a nuisance.

    The pool heater was not working during my stay so no indoor swimming for me :(.

    I would recommend staying at this hotel if you are planning a weekend trip to Chattanooga. Be sure to check Hotwire or Priceline to get an awesome rate.

    03/01/13 | Link | Rating: 5.0
    44. Matt B.
    We stayed here this past weekend and came away impressed. First of all, the building is great. It's just a few blocks from the Aquarium and there are plenty of restaurants within walking distance. It's a historic building with a fantastic lobby and a good bit of charm. There's not a lot of parking other than the valet, but that valet service was excellent. The guys gave us directions on more than one occasion and their recommendation of Community Pie as a place to take the kids for dinner one night was spot on. As a preferred member, we got a nice upgrade on our room which might not be the norm, but the beds were comfortable and the water pressure in the shower was amazing. I've seen some complaints in others' reviews of the room smelling like smoke, but we didn't have that experience at all. My only complaint was the lack of a fan in the bathroom. If you're not staying in the room alone and you're a private pooper, that's kind of a bummer.

    02/09/14 | Link | Rating: 4.0
    45. Mike D.
    The hotel was Nice.  Very upscale, possibly too much for my taste.  The beds were great.  The reason I only gave 2 stars was for a few reasons...The room had no mini fridge.  The ac only worked halfway decent.  There was a 25 dollar charge at check in for just I case we destroyed the room.  If I destroy the room, 25 dollars will not cover it, I assure you.  The breakfast was outrageously expensive.  I was just not happy with my stay.  The staff is friendly and helpful, and the appearance of the hotel is nice; the only reason this didn't get 1 star.

    04/07/14 | Link | Rating: 2.0
    46. Jason B.
    This is a very nice hotel.  It's near the Aquarium and a few other attractions in downtown Chattanooga. The room was nice. It had two TVs. The bed was very comfy as well. The room we stayed in didn't have a fridge or microwave. Besides that everything else was good.

    13/11/13 | Link | Rating: 4.0
    47. Kim S.
    This hotel was very very packed when we got there.  There was not only a regatta going on, but also a wedding.  The front desk staff said every single room was occupied in the hotel while we were there.  With that said, the staff was very cordial and nice.  Asked about our stay, how we were doing, etc.  The room was clean, and everything was comfy.  We really only slept there and then hit the streets again during the day.  With all the rooms being booked, it was a little difficult for them to respond to our needs for extra bedding and towels in a timely manner....we did have to call them back and remind them after 30+ minutes that we still needed bed linens.  But...considering the lack of vacancy, I guess a little slack is needed on our end---but maybe not.  At any rate, I did enjoy my time there.  AND...We had NO paranormal experiences, much to our dismay.  :/

    14/11/13 | Link | Rating: 4.0
    48. Nicole N.
    I am giving this place 3 Stars because it was clean and the bed was comfortable. I was fortunate and booked the hotel on Priceline for $55, about $75 with taxes and fees and parked across the street for $7!!!! Not a bad deal for a nice comfy bed. Other then that I will say the rooms are very small and everything seemed to show high end but very cheap quality...other then the bed of course :-) Shower head was the worst, no pressure.

    26/06/14 | Link | Rating: 3.0
    49. Amy A.
    My favorite hotel in downtown. Much nicer than the tourist trap down the street with a similar rating. Really nice historic interior. The valets always like talking to me about my cars. Research the ghost story attached to the location. Corner rooms are usually larger.Seems like there is almost always a wedding going down when we stay.

    15/07/14 | Link | Rating: 5.0
    50. Gina G.
    Somehow I always get upgraded to a really nice room because the check-in staff is awesome. All of the staff are wonderful. The rooms are great and spotless, the bathroom is so spacious. The bed is comfortable. It's centrally located, a nice walk from almost anywhere in downtown Chattanooga. I stayed on the 3rd floor and had a couple of spooky things happen but not a big deal at all. It adds to the charm.

    A few reviewers have mentioned the lack of breakfast options. Go across the corner to the City Café Diner. A real diner with amazing breakfast. Don't miss it.

    30/07/14 | Link | Rating: 5.0
    51. Robert D.
    There are so many great things about this hotel, Hotel is very beautiful,  rooms are great, staff is super friendly, the only negative is that the restaurant in the hotel "Porters" it was do so bad I rated this hotel a 3 star instead of the 4 it is. Avoid watching there at all costs.

    23/02/14 | Link | Rating: 3.0
    52. Matéo G.
    Let me get started by saying that I am an SPG member, so I usually go out of my way to stay at SPG properties and I tend to like all their properties. That being said I will try to stay objective on the review :)
    This is a really conveniently located hotel. It is within walking distance to plenty of restaurants, bars, coffee shops, etc... You can also walk to the Tennessee Aquarium from there. It has this turn of the century charm. the lobby is made out of wood paneling from top to ceiling, has forged iron railing, big chandeliers. The building itself is old time looking, being made out of red bricks complete with awnings. You can close your eyes and imagine what life would have been in the 40's. Now, to be fair the hotel could use a little renovation. The carpet and wall paper in the hallways have seen better days. The room I was given could also have used a fresh coat of paint. That being said, everything in the room worked perfectly and I did not see any signs of wear and tear on any furniture or anything else.
    I used the pool during my stay and it is quite a nice pool. Clean and well stacked in towels. There is no lifeguard on duty as the pool is on the small side. On my last stay at this hotel, they had a Jacuzzi but it was covered up and transformed into some sort of solarium area with a few lounge chairs.

    04/09/14 | Link | Rating: 4.0
    53. Chriss F.
    This hotel has a lot of charm and history.  It's location makes it worth staying here.  I was able to get a good deal on Hotwire for $ 79.00 per night plus taxes etc.  So, at that price, it is a good place to stay.  Yes, it needs renovation work in the hallways and in some of the rooms. And, the bathrooms are small.  Our air conditioner filter was dirty, so the room was warmer than it should have been. Maintenance replaced it after I notified the front desk.  Parking is $ 8.00 per night in their parking deck.  Valets were nice.  The hotel has a Starbucks in the lobby as well.  :)  Wi-Fi is free. You just enter your room number and last name to log in.

    30/06/14 | Link | Rating: 3.0
    54. Matt N.
    Get room 311 that's the 'haunted room' if you are looking for additional excitement. :)

    12/07/14 | Link | Rating: 4.0
    55. Kathleen B.
    Good location-half way between the Choo Choo and the riverfront (about 9 blocks).  

    On arrival we were about 6th in line to check in.  We waited approx. 15 minutes to be taken care of, this is not acceptable at any hotel. I don't want to hear that employees called in sick and they were short staffed.  I DON'T CARE.  Being in the service industry, I felt we should have been comp'd something for our inconvenience,  Having said that, the front desk crew (Brittney) was helpful and extremely pleasant whenever we asked questions, directions, etc,

    The room is dated, wallpaper peeling off in the bathroom.  Air vents were encrusted with dust and grime.  All rusty bathroom pipes were exposed.  Bed was comfortable.  Bed side lamp had a broken bulb, maintenance had to be called to replace it.

    Would I return???  I don't know.  It was about $200 for the night, (that includes $15 per night parking), that's a lot only to leave feeling we did not get a bang for our buck!

    28/07/14 | Link | Rating: 2.0
    56. John M.
    Hotel doesn't keep track of bookings, I had a confirmation of my room in December and the hotel reached out to me in May telling me there wasn't enough room for me.

    I like Starwood properties because of their level of Service and Quality, but I would not recommend this hotel.

    22/05/14 | Link | Rating: 1.0
    57. John B.
    First off, I am a Platinum SPG member and I have never left a negative review and stayed here several times but it has been a few years. I was in town with family instead of work this time and our room was in bad shape.

    I stayed in a junior suite and I had my 15 month old son with me and there was a used bandaid on the floor by the wall and the bed in the other room had hair on the sheets and the bed railing that supports the box spring was bent out.

    The bathroom spelled like mold and the entire room seemed like it hadn't been cleaned in awhile. The last time I stayed here it was still a well kept historic hotel.

    The next time I am in Chattanooga, I will forego my SPG points and stay at another establishment.

    11/11/14 | Link | Rating: 1.0
    58. Bill P.
    This is not a Sheraton property anymore.

    04/03/15 | Link | Rating: 3.0
    59. John H.
    Not really impressed. As said before, historic must mean outdated rooms with no updates to offset the history. Thanks but if I wanted to pioneer I would have been born 100 years ago. 8:30 am now. Ordered my breakfast at 8:05. Shoulda went to Waffle House.

    18/03/15 | Link | Rating: 2.0
    60. Heidi R.
    We stayed two nights for a quick weekend getaway. We were really excited to stay!

    The hotel is gorgeous. The lobby is really cool and has lots of neat historic features. Our room was nicely decorated but VERY small.

    The staff was friendly. Having a Starbucks in the lobby is super convenient!

    On the other hand, the noise level was as if the hotel was housing day cares on every floor. All hours of the day and night, kids were running up and down the halls and screaming/crying right outside our door (it didn't help we were extremely close to the elevator). With all fairness, management can't control this, but it's not something I would expect at a Sheraton.

    We had dinner at Porter's on our last night. My $45 filet was cooked to medium well when I asked for medium rare (such a bummer).

    Unfortunately I can't say we'll be staying here again. This was a disappointment to say the least and I hate that!

    01/09/14 | Link | Rating: 2.0
    61. Mark B.
    The lobby is amazing. Then the room is pretty good to. Just really small I mean 9' x 14' small. The décor is nice and pretty fancy an all. The tv was nice but in a funky place. Thee was no work area for a business guy. The valet parking guys were really nice and really fast to. Oh yea my view was a little less then good. You have seen the pictures of a lousy view. I had one, a brick wall about 4' outside of my window. It was enough that the curtain didn't need to be pulled and in fact could not be closed all the way. In all the place was nice and maybe I'll be put back into this hotel. It is one of the best in Chattanooga that I have styed in. After all I have been in 4 different hotels so far.

    23/08/14 | Link | Rating: 4.0
    62. Mary N.
    We were visiting Chattanooga for the weekend and I love historical buildings, so this place is perfect! The details in the woodwork and moldings are so intricate that I could spend hours looking at them. The front desk staff is very friendly and the valet team is really nice.

    Our room was bigger than we'd expected - a separate living area with a tv made it easy to get up and not disturb my sleeping boyfriend. The bathroom was kind of small, but unless you plan on spending a lot of time in there it's not bad... I don't like that it was literally right next to the bed. I'm not sure if that's just our room's layout, but it seems like it could have been located somewhere else.

    We were in a corner room so we had great views of the streets. Traffic noise wasn't bad (from the 4th floor) nor was noise from the hallways or adjacent rooms.

    08/02/14 | Link | Rating: 4.0
    63. Elizabeth G.
    This hotel provided the ultimate romantic getaway for my boyfriend and me for Valentine's Day. The rate was affordable, and the hotel had so much elegant character and charm. The room also provided pretty views of the surrounding area.

    The front desk staff was friendly and informative - providing recommendations and coupons for local restaurants. The valet staff was also very friendly and patient.

    The best part of this Valentine's Day vacation was the unexpected room upgrade. We were bumped up from a standard queen bed room to a junior suite.

    I highly recommend this hotel - the historic charm and friendly staff set it apart from all other local options.

    17/02/15 | Link | Rating: 5.0
    64. Bailey P.
    This is a very beautiful building in a wonderful downtown location. It's within walking distance to everything. When we first arrived, the room they had for us smelled strongly of cigarette smoke, even though it's a nonsmoking hotel. We complained and were moved to another room. My friend's bed squeaked every time she moved. The walls are a little thin, you can hear what's going on in the hall and other rooms. There's no fridge in the room. Breakfast isn't free. The Wifi is pretty terrible. The staff is extremely friendly though.

    04/08/14 | Link | Rating: 3.0
    65. George L.
    In town for a wedding and thus far, a lovely experience at the hotel - I wish they had more information on the history of the establishment but it does feel steeped in history bu with modern efficiency. My room is great and outside the hotel there is a bike share where one can rent a bike for the day and tool around.

    I also recommend checking out the bar area of Porters, the restaurant in the hotel - great Calamari and they have a selection of bourbons on hand made right in Chattanooga. If you want to stay in a place with a sense of history but that does not feel dated form a service standpoint, this is a good hotel for you. :-)

    06/04/14 | Link | Rating: 4.0
    66. Erin D.
    In the last year, I've stayed at this hotel a few times, and each time I really love it. The hotel is a historic hotel, and the lobby is absolutely gorgeous. You really don't feel like you're in a hotel when you first enter since the color of the elevators meld into the wood, and the front desk is somewhat hidden at first sight.

    I don't think the rooms are very expensive; typically they're about $135/night. I tend to get a living room and bedroom, which is nice. I don't know if that's every room in the hotel (because what are my chances of always being upgraded?), or maybe the $135 is the price for a living room and bedroom. [I book hotels through a travel agency so I don't always pay attention to what I am getting in the rates.]

    You're in the heart of Chattanooga's downtown, which is the safest place compared to surrounding areas. If you're going to Warehouse Row, even though it's only a few blocks, you should drive. There's some sort of homeless shelter on the way, and I personally have felt uncomfortable walking past the first time. This last trip, I drove the few blocks.

    I also stayed here in May, and I don't recall if I was a Starwood Preferred Guest (SPG) gold member at the time. This week, when I stayed, I was offered an executive lounge room key. Breakfast is served from 6-9AM (early!), and evening hours (appetizers) are from 5-8PM. Breakfast was pretty good (see attached photo)! The eggs were fluffy, the hash browns crisp, and the bacon was cooked just right. The appetizers could use a little work, but that's ok. Last night there were sandwich wraps, fruit & cheese plate, mini quiches, etc.

    Of all the reward programs, SPG is probably the easiest to obtain elite status. It only takes ten stays to reach gold and 25 to reach platinum. SPG this past spring partnered with Delta, so now you can earn SPG points based on the dollar amount of your Delta ticket. Make sure you link your accounts!

    But I digress. Of course the staff are friendly - front desk, valet guys, attendant in the executive lounge, etc. They're so helpful and nice. I don't sense any animosity or attitude of "I hate my job" like I do at some hotels. I've never had an issue checking in or out either. Both processes have always been swift.

    Since it was my last week in Chattanooga indefinitely, I will miss this hotel. The entrance after dropping your car off with the valet smells heavenly! It's probably the best SPG hotel I've been to in all my travels in the last year!

    27/09/13 | Link | Rating: 4.0
    67. Will T.
    I like the Read House.  I stayed there years ago when it was a Radisson branded hotel and have fond memories of a unique room befitting a historic property.  So I was puzzled to find myself in a non-descript room, typical of any number of chain hotels.  It wasn't until I exited to a patio next to the pool that I realized I was in a newer annex, which would also explain the odd location of the elevator next to the fitness center, not in the grand lobby.  I probably paid the least of anyone in the hotel that night, a Hotwire deal I was pretty sure would land me at the Read House.  I'm not sure if that had any bearing on where I was placed.

    The room itself was adequate - king bed, easy chair, a dresser that held the television with a long desktop for workspace.  While small, it was not cramped at all.  The view was less than desirable, a brick wall and ramp leading to the parking garage.  The upside was that it was quiet and there wasn't any street noise floating up to the 3rd floor.

    I do like being further up Broad St. on a tree lined street away from the crush of tourist attractions and the surrounding hotels.  My impression was that the Read House is a quieter location.

    There are a couple of downsides to the Read House.  Valet parking is $15/day, pricey among Chattanooga hotel properties, although it does come with in and out privileges.  There's also a lack of breakfast options.  There's a Starbucks in the lobby but I dashed across the side street to Nooga Noshery and brought back an omelet and oatmeal.

    I called with questions a couple of times before my trip, and commend both Angeline and Steven for great customer service.  But, there was a service glitch at checkout that was very annoying.  Could I store my luggage after checkout and keep my car parked there, using the free downtown shuttle?  Not a problem.  That is until I went to valet and was told no.  I was taken aback that they would contradict the front desk.  It turns out valet is a contracted service, not part of the Sheraton, although that's not obvious based on their duties.  The valet later offered to get me free parking at one of their lots downtown and I was directed to Chestnut and 1st St.  I thought that was a great service recovery.  Except there is no Chestnut and 1st.  I'm not sure what the mix up was, but I ended up paying for a day of parking.  For the customer's sake, everyone needs to get on the same page.

    Despite the parking issue, I would stay at the Sheraton Read House again and am comfortable recommending it to others.  It's a solid 3  1/2 star property that could easily be 4 stars or higher.

    21/04/14 | Link | Rating: 3.0
    68. Brenda O.
    I stayed for Christmas night and it was so relaxing and peaceful I decided to stay another night.
    Starbucks close by is perfect .
    Room 311 haunted!!
    The steak house is pricey but well worth it the ribeye is amazing .
    Clean and safe
    Happy new year

    26/12/14 | Link | Rating: 5.0
    69. Nancy H.
    Great bed to relax.  Mattress was firm and linens were superb.  Bathroom was appointed well.  Only problem was  the shower was hard to turn on.  The suite was nice because we could spread out.  Parking is valet or $8 per day across the street in unprotected area.  We will stay here again when we are in Chattanooga.

    07/04/15 | Link | Rating: 4.0
    70. John F.
    Nice place.

    I was attending a class over the border in Chickamauga, Georgia and Priceline'd a hotel in Chattanooga.  This was part class, part vacation to celebrate finishing paramedic school (yay!).

    There are some seriously great deals to be had here.  I like to stay in hotels that are out of my normal price range when I travel.  This is a pretty nice joint.

    The lobby is gorgeous, very original to how I'm guessing the hotel was when it was new.  The pool was quite nice as was the fitness center.  Once you got to the floor, though, the carpet and walls could really use a bit of attention.

    The room was very nice.  If not for the attached sitting room with the pull-out sofa, it would have been cramped, but with the sitting room it was spacious and comfortable.  The bathroom was TINY and the toilet was made for a very, very short person (my knees were in my chin) but otherwise I was comfortable.  The bed had probably the nicest mattress and pillows I've ever slept on in a hotel.  I requested a room as far away from the elevator as possible and it was very, very quiet.

    I didn't eat in the restaurant but the room service Eggs Benedict was tasty.  Nice to have a Starbucks in the lobby, too.

    The location was great.  Walking distance from great restaurants, the Aquarium, a nice movie theater, and most other downtown attractions.  Valet parking was nice and efficient, and $15/day is not bad as valet goes.  Desk staff was courteous and helpful.

    Will stay again.

    07/12/14 | Link | Rating: 4.0
    71. Carrie Neal W.
    I love this place.

    I've had some bumps with getting settled in Chattanooga but the Read House--and a couple of friends--came to the rescue several times in the last six months.

    In February, I was lucky enough to stay for a week (at someone else's expense) when my first "real" residence didn't work out. I also got to stay on my own dime for another couple of nights and as I had recently misplaced my debit card, I wanted to pay in cash; not a problem at all AND they honored the online deal I had found.

    Last night, an Atlanta friend came up to cheer me up and take care of me because I've been feeling poorly plus had some personal issues vexing me. As I have come to expect the staff is super nice and truly accommodating. Also- this time I found out they allow dogs (a small nonrefundable fee applies) so Luke got to come along. Among the considerations they provided happily this time were water and food bowls (the kind that fit into cutouts on a mat which cam along with them) so Luke could happily have his dinner and breakfast as usual.

    Between the convenience, the pleasant atmosphere, the food at Porter's steak house downstairs (for bfast, lunch and/or dinner) and....you get the idea.

    Did I also mention the delicious downy and comfy beds and pillows? I definitely needed the rest so that was a real treat.

    I will definitely happily stay at this Starwood Property and for any amount of time!

    17/05/14 | Link | Rating: 5.0
    72. Denita W.
    I stayed here for a conference recently. The building is within walking distance of many great attractions and the inside is beautiful.

    -The entire staff is extremely friendly and accommodating
    -The Sheraton "green option" to get $5/day voucher for waiving housekeeping (can be used in Starbucks downstairs)
    -Valet staff are all extremely polite and quick taking care of you
    -Beds clean and comfortable (with the exception of mine which squeaked loudly with every move)

    -No complimentary coffee or breakfast in the morning. The only option is the steakhouse in the hotel and it was expensive
    -No hot tub
    -No refrigerator/microwave which would be nice for an extended stay
    -Limited for places within walking distance where one can purchase bottles of water/chips and snacks (although they offer these for sale in lobby for an inflated price)
    -The wifi in our room was pretty terrible

    As a preferred guest, I was looking forward to the perks of upgraded room amenities and complimentary breakfast (in club lounge). However, the room we were originally assigned on the preferred floor smelled strongly of smoke. They were great about relocating us but the only room they had left was a handicap accessible on a different floor. It worked out for us just fine, but we did miss out on those amenities.

    05/08/14 | Link | Rating: 4.0
    73. Suzanne C.
    Beautiful lobby and nice gracious staff.  The valet car service was quick and easy--$15 a day for as many in/outs as you need.  Well worth it.  However, it was not as close to the fun restaurants as I had thought--about 1.5 mile walk which is fine on a nice day.  
    Starbucks is in the hotel--convenient asset.  The room was nice but not over the top. Nice mattress/pillows and shower was only so-so..not much water pressure and a below average showerhead.  When you have thick long hair--this becomes important!  
    I would probably stay here again only if it was convenient.

    05/02/15 | Link | Rating: 4.0
    74. Tara S.
    This is a historic hotel with a stunning lobby and main area. Straight up - the floors and rooms need to be updated. It isn't that they're dirty or seem gross, it's just shabby, shabby,shabby in the hallways on the floors with guest rooms. The rooms themselves, while dated in terms of decor, are always clean and the beds comfortable. The last visit however, the bathroom had no exhaust, and floor became a seriously dangerous slip-n-slide after one quick shower.  The hotel staff is always friendly, and the on-site restaurant, the Porter, is a classic steakhouse vibe. I would like to try dinner, however it is very pricey. The breakfast is an absolute NO. For such a lovely place, i expect better than Smuckers "pancake style syrup" with the room service.  The indoor pool is a nice touch, and super fun in the winter. It is a great value if you can overlook some of the cosmetic shortcomings.

    09/01/15 | Link | Rating: 3.0
    75. Steven S.
    I've never written a poor review before, and this isn't easy to do, but wow, this place was bad. The customer service, or lack thereof, was just non-existent. The young lady at the front desk at check-in was unfriendly, uncaring, and just rude. I know her name, but will omit it. I was in town for a race, I needed a late checkout, but the hotel would not accommodate it. All she would say is, "we don't do late check outs."  The manager finally agreed to let us check out late if we paid $60. This was after she told me they were over-booked for two queen bed rooms. I had called week's in advance to make sure I had two queen beds, because I was sharing the room. They put us in a king room with a sofa bed. Now I have to sleep on a sofa bed the night prior to a 56 mile race. Speaking of the room, and the rest of the hotel, it all needs updating. I get it, it's an older hotel, but come on. You walk into the lobby and it's like walking into your grandparent's house and you get that "smell". You know the one I am talking about.  The room was small, and there were no linens for the sofa bed.

    The bottom line, location good, everything else, bad.

    18/05/15 | Link | Rating: 1.0
    76. Zeb M.
    We snagged a fantastic, last minute rate at the Read House, which made for a fantastic experience in downtown Chattanooga. As everyone before me will say, the lobby is absolutely beautiful and has a Starbucks on site. The only reason why they're getting four stars instead of five is because their rooms could use a little renovating. It was clean (and spacious!), but the furniture was a little dated and TV was relatively small. The parking situation is paid valet, but if you're staying on a weekend, street parking is free at all times and it wasn't hard at all to find a close spot.

    10/04/15 | Link | Rating: 4.0
    77. Michael P.
    So does "Historic Hotel" mean rooms are sorely in need of renovation?

    The 3 stars are based on the lobby and bar/restaurant (which is pricey) improving a 2 star rating that the room I have merits.

    My view:
    Lobby--lovely. Stately. Historic! Couches could be newer, but that's common in many hotels in which I have stayed. Lots of folks use them daily.

    Front desk--standard at best. I've had much more cheerful receptionists. The impression is OK, but not one that made me feel welcome and special. I can easily suggest a property that sets a high standard in customer relations.

    Sleeping room-- what can I say? I was in the newer section of the hotel and it is shabby in many ways. (I'll try to add photos.See photos around number 49-51.) One shows well worn carpet, one shows rip in chair, one shows 3 pieces of something that wasn't vacuumed up. Shower is clean, granite counter top, towels are good sized and weight. And to top it off, the A/C didn't work. Kudos to the engineering staff member who swapped out the unit and fixed the problem in short order.

    On the plus side, the fitness room and pool are nice. Well equipped fitness room with weights, weight machine, treadmills, ellipticals, stationary bikes.

    Perhaps reflagging from Sheraton to Starwood will bring some investment in renovations. Sad to say, this "Historic Hotel" has seen its better days. On the plus

    04/03/15 | Link | Rating: 3.0
    78. Teresa L.
    The lobby of this hotel is just beautiful.  The hotel staff is very very friendly.  

    On to the rooms.  We are staying in a junior suite.  I was very disappointed to find that this very large suite doesn't have a mini fridge.  The bathroom is very tiny and the tub looks nasty.  It needs to be replaced.  There is very little storage space in the room.  The bathroom needs shelves on the walls.  There is absolutely no room for personal items, other than a little glass shelf.  The toilet handles are located behind the toilet seat, so you have to move the seat to flush the toilet.

    I've never stayed in a room this large that doesn't include a small refrigerator.  There is more than enough room for a refrigerator.  

    The bed is VERY comfortable and the room has so much potential.  The HVAC is terrible. It is very loud and the temperature is either very hot or cold.  There are no blankets in the room, so you just have to deal with the temperature changes.

    The televisions are tiny and the television cabinet doesn't close.

    Still, this is a beautiful hotel that is a million times better than the Days Inn.  $15.00 a night valet parking.

    14/02/15 | Link | Rating: 3.0
    79. Emily C.
    These are the three best things a hotel concierge could say to someone who has been awake and wearily traveling since 4am.
    1) Your room is ready (at 11am!)
    2) We've upgraded you to a King suite
    3) Welcome back.

    I'll never stay anywhere else in Chattanooga. This is my 5th visit and it's always a treat.

    09/03/15 | Link | Rating: 5.0
    80. Eliza A.
    Had booked a room in advance with a friend. At check in we were told that they had overbooked and didn't have a room for us. They then shipped us off to another hotel with no directions and not knowing what to expect.
    The other hotel was nice, but not on par with our expectations for the historic Read House. This last minute road bump made my friend and I late to an event that we had driven to Chatt for.
    Both hotels confirmed after our check in at the new hotel (Staybridge) that our room was on the house, paid for by the Read house. This was in late October, 4 months later a charge from Staybridge appears on my friends card. Read house NEVER paid for our room.
    Now the Staybridge has been helpful in trying to solve the problem. But at this point Read house has yet to reach out and offer to pay off the charge.
    Not only did the Read house overbook our room that night, but come to find out they also overbooked the room of the people behind us. Almost sounds like a scam to me. At this point, my friend just wants her money back and for the Read house to own up to their mistake.

    13/04/15 | Link | Rating: 1.0
    81. Ed W.
    The rooms are in need of a serious facelift.  This is owned by Sheraton, not a mom-n-pop bed and breakfast, so why don't they fix this place?
    The furniture is dirty and the bathrooms are small with little room for your toiletries.  
    Beds were comfortable, but sheets, bedding and pillows were old and yellow.  
    The a/c was so noisy it was hard to sleep.  
    The lobby, bar/restaurant and valet parking were all fantastic.  The hotel staff were very friendly and helpful.
    I was disappointed in my overall stay.

    29/04/15 | Link | Rating: 2.0
    82. Courtney S.
    Had my wedding reception in the Silver Ballroom last weekend. Everything was perfect and executed exactly the way we imagined. Worked with Mr. Al Jones for months... He was a joy to work with! He made our dream day a reality. I would highly recommend the Read House as a wedding venue must! The scroll work and chandeliers throughout the room were breathtaking.
    The beauty of the room is all you need. We had very little decorations. We can't wait to see how all the pictures turned out. There are so many gorgeous areas of the hotel for wedding pictures.
    We had multiple guests staying in the hotel during our wedding weekend, without any issues. The front desk was quick and friendly with check in. Even
    though it was a busy weekend, the valet staff were on top of it!
    My now husband and I stayed in the Presidential Suite after the reception. I never slept so soundly! The bed was so comfortable! The shower did leak onto the floor a little but that was fixed just by putting a towel down. The water pressure was great and the water temperature stayed hot.
    We are already looking forward to staying in the same room on our 1st anniversary. Thank you Read House for giving my husband and I such a memorable wedding weekend.

    17/04/15 | Link | Rating: 5.0