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Sheraton Arlington Hotel in Arlington, TX

Sheraton Arlington Hotel in Arlington, TX

Specialties

The Sheraton Arlington Hotel offers guests a comfortable and convenient experience, with complimentary airport shuttle service and located near Six Flags, AT&T Stadium, and Rangers Ballpark.

History

Established in 1972.

Did you know that the hotel was built on the old Seven Seas Marine Life Park?  You can still see the unique theming in our pool area, one of the remaining vestiges of this short lived park.

 

Company Info:

Rating: 3.24

Address: 1500 Convention Center Drive, Arlington, TX, 76011

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    Comments (51):

    1. Sra K.
    Stayed in the hotel for two nights (got a very good bargain) . I would say its pretty nice hotel. The room was spacious and the ambiance was nice. The people are friendly. One thing: $12 internet? Oh come on people, it should be for free.

    16/06/11 | Link | Rating: 4.0
    2. Michelle R.
    This was our second stay at the Sheraton during a trip to see the Rangers. The hotel location CANNOT be beat. Easiest walking distance of any hotel to the ballpark! Rooms are small, but have been rennovated recently. Comfortable bed, and good room service. We had a package deal for $99/night including free in room pizza, popcorn, sodas, and movie. Considering parking for the game in adjacent lot is $20 on game day..we got a GREAT deal. Only complaints are the A/C is incredibly LOUD to the point of causing sleep disturbance. There is also large gaps at the bottom or the door leading to the hall that let in light and LOTS of noise from hallway. We did have some overly obnxious people next to use yelling and slamming doors at 7am both morning we were there. So as long as you are a deep sleeper you'll be ok. Overall, A+++ location, B+ room, D for noise issues.

    08/07/10 | Link | Rating: 4.0
    3. Sam B.
    Disappointing for Sheraton! First disappointment, In the middle of the night, the telephone speaker turns on LOUD. I Turn it off and right when I'm about to fall asleep it turns on again. After it happens a third and fourth time I unplug it. Second disappointment, I go to shower in the morning at 8am and i find out the shower head is not working. How the heck am I suppose to take a shower? Too late to do anything about it, somehow I took a shower. And lastly the wifi was down which sucks when your living in the 21 century. Paid over $300 for one night, you would expect better quality then what you get at motel 6. A week after my stay I called to see if the manager cares at all. He didn't bother returning my voicemail so I called again and had to wait 20 minutes until he came on the line. All he kept on saying was thank you for informing me, I will let engineering know about this right away. When I mentioned any compensation, he didn't sound too happy. The best he could do was give me 1000 Sheraton points. What the heck is that worth? I still have back and neck pains from that weird shower I had to take. Some of the hotel looked and felled newer or remodeled. Definitely read reviews before going.

    22/06/12 | Link | Rating: 2.0
    4. Johann G.
    Best place to stay if you are going to a Cowboy, Ranger game or Six Flags.  Friendly staff, clean and  spacious rooms and it looked like a nice pool. Did not eat at the restaurant although the club lounge had plenty of food for breakfast.  For diner headed back to the lounge for a snack again plenty of food but the free beer and wine was awesome, too bad the close the lounge at 8:00 PM.  Definately recomment and BTW free shuttle to the airport.

    01/12/10 | Link | Rating: 4.0
    5. Tanisha C.
    Well i was on one of my many trips to Texas to see my honey and i decided to stay at the Wyndham (aka Sheraton).  I actually made my reservation on Priceline and named my own price.  

    When I checked in I encountered a small problem, however it was quickly rectified.  So after getting checked in I went to my room and it was heaven.  The room was clean, bathroom was clean and bed was comfy.  

    I had a beautiful view from my window of the pool, pond and gardens.  it would be a lovely venue for a wedding, birthday or other special event.   The grounds were immaculate and the pool guy was actually cleaning the pool that morning.  

    The next day I visited the gift shop and bought a couple of nick knacks for some friends and also some snacks.  I ordered breakfast and it was to die for.  Price was okay, nice sized portions and food was nice and hot when delivered.

    There is so much more to add but I am tired now.

    07/09/08 | Link | Rating: 4.0
    6. Annie Z.
    Stayed at the Arlington Sheraton a few weeks ago for my company's post-acquisition "orientation." I was glad to hear we would be staying at a Sheraton as I have status with SPG and thought that might translate into a fruit plate or something in my room upon arrival (it's the little things, right? :). Unfortunately, no such luck. Not only was there no fruit plate, there was no reservation for me in their system. LAME. I had to battle with the front desk "boy" (really, are you in high school?) for a room. Poor thing was not up to the challenge and lacked the customer service training to know what to do when a guest gets bitchy and pulls out her status as a weapon. He ended up giving me a room on the club level but didn't say another word to me as he slid my room key across the front desk and watched me walk away. Aww. Poor lil' fellow...

    Aside from the check-in experience, the Arlington Sheraton was very nice. Spacious, comfy rooms. The rooms, halls, and lobby all felt clean. On par with other Sheratons I've stayed in. Only thing I was unimpressed with were the COLD breakfast and lunch we received during our orientation. The danishes and sandwich fixens just didn't cut it for sustenance. I know this was our company's doing for ordering these items, but come on. Not cool and not tasty.

    10/08/08 | Link | Rating: 4.0
    7. JoJo M.
    Great location right next to both stadiums. Atmosphere is great with a bar and cafe on the premises.  The room had a great view of the stadium and 6 flags.  Flat screen LCD TV with a super comfy bed.  Staff was helpful in finding me some eats late night.  Would definitely go back.

    01/03/11 | Link | Rating: 4.0
    8. e s.
    Stayed here many times and last weekend did not dissapoint.  Rooms are always nice and clean.  Service is always good if you need anything.  Great spot to stay for Texas Rangers games Cowboys, and six flags.  Has a great pool too if you are looking for a relaxing get away weekend.

    13/05/11 | Link | Rating: 4.0
    9. Jesse Lynn D.
    I recently stayed at this hotel after enjoying a Texas Rangers game - the location could not be better, easy access from I-30, although some construction is taking place at this time. The hotel has remodeled rooms, and the Starwood Preferred Level boasts great coffee, water, and views. I did not enjoy the pool, but it looks large and inviting - the parking is ample, and staying in the same hotel as the visiting team boasts its perks as well!

    I plan to return to this location for all of my Arlington sports adventures!

    12/04/10 | Link | Rating: 4.0
    10. Greg D.
    My wife and I enjoyed staying here as the positives did out-weigh the negatives.  And instead of writing a huge documentary which would be quite easy I will just touch on the highs and lows.  

    The worst thing that happened was that we came home from the U2 concert to discover that the heater in our room did not work at all.  As a cold front had just come through, it was one of the coldest nights so far this time of the year and when waking up freezing around 2am we called the front desk and asked for another room.  We were told that moving us would not help because the heat was out in the entire hotel.  They offered to send up "a blanket" so I asked for "Two blankets please."  In short order a nice man that didn't speak English brought one blanket and when I asked for the second one, he just shook his head and smiled cause he had no idea what I was saying.    The end to this is that when we called the manager upon arriving at home the next day, she comped us 7000 Star Points on my wife's Starwood Preferred Guest account so we can get a free room somewhere, either here or at a large number of places pretty much anywhere.   I feel that was fair enough.  That took less than 5 minutes on the phone with the manager, a very swift, polite and professional resolution.  THAT is how you treat customers, period.   AAA+++.

    The positives, the place is large, clean and attractive.  Very comfortable and the staff was nice.  Even though they were selling parking for the U2 concert, they let me leave my car there free and we took a shuttle that the city hired for only $5 to the Cowboys Stadium.   You can actually walk there in about 30 minutes.  Also, this is right across the street from Six Flags.  Our room had a great view of 6 flags, the baseball stadium, and when outside you could hear people screaming on the rides at Six Flags in the distance.  

    Staff here was friendly and even helped me contact the Cowboys stadium to see if we could bring a camera into the U2 concert, which we were able to.  They contacted the stadium on my behalf so we wouldn't have to waste any time on hold on the phone while we were relaxing.  So, yes, I would stay here again.  I'm pretty sure they fixed the heater the very next day.   Damn it got cold in that room, hahah!  

    One other thing worth mentioning which actually borders on stupidity;  I asked for a lan wire to connect my laptop in our room.  They brought one up that was exactly 10 INCHES long!!   No way at all to sit on the bed and get online so I ended up not even web surfing from our room.  When you are relaxed you want to lay on the bed and check your email, not sit at a desk, and a 6 foot long lan cable costs about $3.  I have thrown my own in my travel bags so that never happens again.   Geez...  

    So I feel the positives out-weigh the negatives and I will give 3 stars as being okay.  If the heater hadn't gone out (pretty surprising for such a modern building) and the lan wire was of a normal length I would have easily given 4 stars.  The customer service alone deserves 4 stars so let's average this to a 3.5.

    11/11/09 | Link | Rating: 3.0
    11. Brad B.
    I stayed here for just one night to go to an event at Cowboy's Stadium. Very conveniently located to all types of food and attractions. Rooms were very clean and comfortable. Hotel has plenty of amenities on site for all. From starbucks to pizza hut to a good bar that stays open late.

    My only complaint is that I picked this hotel because it was convenient to Cowboy's Stadium. We asked the shuttle guy if he could take us to the stadium and he said, "No problem." He dropped us off right up front. It was great! He gave us a card to call the front desk when we were ready to be picked up. We called later and the front desk lady said that they can not pick up or take any guests to the stadium when there is an event. This I thought was pretty crappy. We would have just walked back but this was the one night a freak sleet/snow storm hit Dallas in March. Luckily we ran into some friends that allowed us to sardine ourselves into their Camry for a ride back to the hotel. It would have been nice if the hotel disclosed all of this info when I booked the room and told them that I was there for an event at the stadium.

    26/03/10 | Link | Rating: 3.0
    12. Clint W.
    The hotel was gorgeous and really inexpensive with our corporate rates.  We were supposed to be booked in the Hilton, but I might lean to stay here from now on.  

    However, I did knock down a couple of stars from things that it lacks.  Minus one big fat star because the free wireless is in a community area in the lobby, not in the rooms.  We had a lot of trouble connecting down there, as well.   I would have also expected a better dining area in the hotel.  We tried breakfast on morning and then defaulted to the Starbucks the rest of the trip.

    26/10/08 | Link | Rating: 3.0
    13. The D.
    Best place to stay in Arlington.  Walking distance to Rangers Ballpark, free trolley to Six Flags and Cowboys stadium.  They will also pick u up at the airport, free, and shuttle you anywhere within 3 miles of the hotel.  There are a lot of good restaurants close by, not much for shopping.  

    Hotel is clean, rooms are average, but beds are nice.  No fridge in the room, but if you ask, they'll bring you one for free.  Pool is nice, but very shallow- good for kids.  They play movies at night, outside, that you can watch from the pool.  There is a Starbucks/Pizza Hut express inside, a decent restaurant and a nice lounge.  They offer free Wifi downstairs, but not in the room.  

    Everyone we met were extremely courteous.  I highly recommend staying here!!

    31/08/10 | Link | Rating: 5.0
    14. Kyle H.
    This hotel wasn't great for me.  Stayed here a week for the Super Bowl and it really made me miss a Marriott.  One day a pipe burst flooding the lobby.  Another there was no hot water.  For 12 dollars you get the slowest internet connection in the world.  I think 110 baud modems were faster.  The carpet and the chairs in the rooms are stained and dirty.

    They do participate in a green choice program where you hang a tag on your door declining a room cleaning for the next day and in return they leave you a $5 voucher.  So there is one thing I like.

    Maybe this place is ok for a quick one night in and out but anything longer than a day, I wish I were at a Marriott.

    05/02/11 | Link | Rating: 2.0
    15. Emily W.
    I was quite happy with this Sheraton. I was placed on the Starwood Preferred level so I got a free bottle of water and a USA today each day.

    The hotel does have working wireless internet at the hotel but they gave me an Ethernet cord to use and told me if I used this the internet is free! That was a very useful tip since I could have paid $10/day for internet instead.

    I never get to go swimming on business trips but I will say the pool area looked very nice. I would stay here again if I come here on business.

    16/10/09 | Link | Rating: 4.0
    16. LaTonia W.
    Very good hotel!

    Helpful staff
    Elegant and inviting
    Nice pool area
    Nice rooms
    Close to everything
    Decent restaurant
    Very soft bathroom towels

    24/05/10 | Link | Rating: 4.0
    17. Jen H.
    Awesome location if you're looking to stay near Cowboys Stadium, Rangers Ballpark or Six Flags.  (Why else would anyone be in Arlington?)  Hotel itself is quite nice, just what you'd expect from a newly remodeled Sheraton.

    The staff was all standout! I'm Starwood Gold but the front desk treated me like a Plati - personally walked me around for a quick tour of the pool cabanas, restos, bars, fitness centers & more.  (Never even got that at Hyatt, where I actually am Plati.)  Club Lounge staff was also great.

    Had bfast meeting in the restaurant.  Food was actually really crappy (and we even ordered menu items, not just buffet) but our waiter was awesome & totally understood the balance b/w being attentive, friendly, keeping coffee mugs full while also giving privacy & space to conduct a business meeting.

    12/07/10 | Link | Rating: 4.0
    18. Tony C.
    I was recently in Alrington to watch a Rangers/Twins game, this is the closest hotel to both the Rangers, Cowboys and even Six Flags, all are within walking distance.  

    The lobby is very warming, a lot of places to sit down and even has computers to use for free in the lobby area.  Their restaurants are better than average, their breakfast buffett has a wide assortment but could use a little more in line of variety.  The bar is nice, a bit small and it can get loud after a game but the service and quality is Sheraton.

    The rooms are comfortable, the king bed I had had so many pillows, I didn't know what to do with them all but the comfort factor was off the hook.  On the 18 floor, they have the club level where you can have free breakfast sandwiches, yogurt, fruit and coffee.  It's open 24/7 so you can snack and have as many drinks (water/soda) as you want and free wi-fi in their as well.

    I will definitly be back in the future!

    12/09/12 | Link | Rating: 4.0
    19. Taryn C.
    I can't really say that I am a brand specific hotel stay kind of person, but I can't really say I am an active fan of Sheratons. I usually don't actively seek them out.  I got a Priceline deal here when I followed my baseball team to Texas (Playing in Arlington, natch), so I figured...at worst, I get what I pay for.  

    This place has certainly turned my favor towards Sheraton once again. The lobby at this place, so warm and comforting, there's a nice little waterfall and the cool blast of the air conditioning just makes you forget its a sweat bath outside!  I love my king rooms...the bed was soft and fluffy and felt like you were melting into pillows.  The bathroom was odd (in a good way) - There is not only the regular shower head and the needle to turn the shower on...but there's a hold-it-yourself shower head, and there's also a nozzle to turn on either the traditional shower head or the other.  It was great to have the option (an option I didn't even know I wanted).  One complaint: our bathroom's toilet didn't have a lid (!).  I know - a seat, of course, but no lid.  I got a little skeeved that some of the spray from the toilet wouldn't be contained.  Just sayin.

    As for anything else, I didn't use the WiFi or the computer lounge in the lobby.  So i can't speak to that.  However, most hotels are notorious bandwidth hogs - slows down a lot of the process, even for free internet.  Get a wifi card if it's that bad.  But as far as technological hotels go, this was great because my husband and I were looking for things to do (there's not much to do in Arlington except go to a baseball game, which we already did - go to a Cowboys game, it's not the season - or go to theme/water parks) and we thought there may have been brochures downstairs.  Well they one-upped us...an interactive computer with tourist suggestions.  SCORE!  I think we had more fun trying to play around with it rather than determine what we were going to do for the night!

    Parking is on site - there is a lot.  However, during events, game days or convention center things, expect limited parking.  I think they do a decent job of trying to keep enough open spaces for current guests.  I had to park far but I always found it.  Oh, and they offer a trolley to most events. I am a New Yorker, I walk everywhere...but they do offer one.  There is a pool - however, I was shocked that it's only open from Memorial Day to Labor Day.  Really?  It's not hot AFTER labor day in Dallas/before Memorial Day?  I didn't use it but it looked very nice and clean and people seemed to enjoy it.

    Overall, I had a pleasant experience.  Most notably, a front desk attendant/supervisor named Amber was incredibly courteous and even called us directly to see how our stay was.  I was impressed - usually, hotel stays are a wham-bam-thank-you-ma'am type of experience.  They were good to check that we knew they cared. That always helps.  

    I won't be in Texas again for awhile but I loved the ballpark enough to visit even when my team isn't there...when you first pull in, the first thing you see among the rollercoasters is the ballpark and the enormity of Cowboy Stadium.  Thanks for a great experience - hope our paths cross again sooner rather than later!

    27/06/11 | Link | Rating: 4.0
    20. Howard R.
    Very average hotel.  Not Starwood quality.

    Service is spotty with some employees going out of their way and others like a Walking Dead episode.  Went into the bar at about 9:30 on a Monday night and waited- waited-waited-waited................A few patrons in the bar but bartender nowhere to be found. Bar is small.

    Breakfast buffet is not even close to worth the $15 they charge.

    Convenient location to baseball stadium and Cowboy stadium.. both walking distance.  

    Beware your internet room price is no where near final.  Over $20 in fees/taxes added at this location.  Not talking about extras like $12 for internet either.

    Lobby has several computers to print boarding passes.

    Gym was pretty standard.

    Shuttle to pick me up at airport took more than 30-45 minutes to arrive.

    31/10/12 | Link | Rating: 3.0
    21. Derrick J.
    Terrible hotel!  We booked a 2 night stay to celebrate my son's birthday and take him to 6 Flags.  The first room smelled like a dog kennel with a strong urine odor.  Less than 5 minutes and we were moved to another room.  The 2nd room smelled fine but noticed it was very warm.  We assumed the AC was just turned off so we turned it down to cool and attempted to sleep that night...without luck as it was very warm in the room.  The next morning we noticed the bathtub did not drain.  I called the front desk and was assured both would be fixed by the time we got back from the theme park.  We got back about 9pm and noticed the room was still very warm and called the front desk.  They sent maintenance at about 10pm and it was fixed just after 11 pm.  At 12pm I used the restroom and heard a cracking noise only to find seconds later that the toilet water basin broke which flooded the bathroom and entry way.  We were then moved to our 3rd room.  At this point I was LIVID!  I called the front desk to complain and was assured the hotel manager would call me back in the morning.  At 11:50am (just before check-out) I got a call from the front desk manager (not hotel GM as I had asked for).  Per his request I went to the front desk and was offered credit for charges made to the room but not for the hotel stay.  I have stayed at over 200 hotels in my lifetime and this was by far the worse experience that I have every had.  BEWARE OF THIS HOTEL!!

    01/05/14 | Link | Rating: 1.0
    22. J N.
    Dawn was incredible and went out of her way to help me and my business associates.  I will definitely plan on staying here during my numerous visits to DFW area.  PS - they also offer free shuttle to DFW which is a great savings.  Nez

    29/07/14 | Link | Rating: 5.0
    23. Lyle R.
    This hotel was very nice. Airport shuttle to and from the airport. Got it on Priceline for a steal, definitely less then a typical motel 8 costs. Comfy beds. Not really near any food places within walking distance. That is if you are lazy like most people. If you don't mind walking a mile " which is good for you" then there is pretty much nothing. Get a taxi I suppose. But other then that well worth what I paid

    06/02/14 | Link | Rating: 4.0
    24. Megan S.
    Our stay here has been great. The rooms
    We're nice and the staff has been wonderful. If you are looking for a place to stay while going to a Rangers game, this is your place. Another review says kts expensive...we paid $118/night and it was well worth it. There are cheaper hotels near BUT then you have to drive to the ballpark and pay $20 to park and still have to fight traffic to leave. It was a 5-7 min walk depending on your speed.

    To clarify some of the comments I've seen in past reviews. Internet is free IF YOU HAVE AT&T SERVICE. My iPhone connects fine but my laptop I can't unless I  pay. There is a business center though if Internet is needed. Secondly, the room was clean overall. A few spots could have been better but it was fine.

    03/06/13 | Link | Rating: 4.0
    25. Jeff W.
    My wife, me, by brother and his new fiance stayed here recently. I say "new" because they became engaged the night before - he surprised her over a romantic dinner, and the plan was for the four of us to celebrate at the Sheraton.

    The morning before his arrival, I called the front desk to have a bottle of champagne waiting for them when they got to their room. I was told that no one could help me at that moment, but the Sheraton employee took my name and number and assured me that someone would call back within 30 minutes who could help. No problem. An hour later, no one had called. I called the Sheraton a second time, and gave the same request, and this time was transferred to anther area of the hotel (not sure where). The gentleman finally picked up after several minutes, and did not seem to understand my request. After several miscommunications, he would need to call me back later, and took my number. As I sort of expected by this point, he never called back either.

    As any business person knows, "little extras" like these are very important to customers, especially in the hospitality business. Even if my request was not a reasonable one for whatever reason, the staff's inability - or disinterest - in providing alternatives for enhancing my brother's engagement celebration was extremely discouraging.

    24/07/13 | Link | Rating: 1.0
    26. Brandy W.
    I was here for a business meeting, not an overnight stay.  That being said, the facility was extremely nice.  The meeting rooms were spacious and the snack service was good.
    If staying here, you would have an awesome pool that backs up to a waterfall and koi pond!
    Allergy sufferers beware, they pipe in the strong Sheraton "perfume" everywhere.

    16/05/13 | Link | Rating: 4.0
    27. Jonathan T.
    I was told they had complimentary shuttle by the staff members in the front desk. Until I wanted a shuttle to go to the AT&T stadium which is down the street, front desk told me it was free again, he called the driver, and came back and told me the driver said it's 2.50 per person..... I was very disappointed.. If YOUR WITH A BIG GROUP THE SHUTTLE IS NOT FREE FOR YOU. NO FREE SHUTTLES

    28/07/14 | Link | Rating: 2.0
    28. Denise L.
    I am a repeat guest at this hotel and feel the service level has suffered since our last visit.  Checked in on a Saturday evening and was out most of Sunday afternoon, when we returned our door lock was broken and it took 40 minutes to get into our room. When we were finally able to get into our room it had not been made up. We were told it was because the maid couldn't get into room but she never reported the  problem. Just got back from another afternoon and the room was unmade at 4:30 pm. I was offered breakfast tickets to make up for the problems. I asked the desk clerk how was that a comp since we paid to be on the club level and our breakfast was included.  

    The front desk does not know how to handle problems  and seems lost with no leadership .

    12/05/14 | Link | Rating: 1.0
    29. Chris M.
    Clean rooms...good manager

    16/08/14 | Link | Rating: 3.0
    30. Tejas P.
    Very basic gym facility. Price drastically varies with season. Summer - Six Flags, Baseball Gameday. Staff is friendly and welcoming. Definitely worth a stay in the off season.

    22/07/14 | Link | Rating: 4.0
    31. Stefanie C.
    If staying in Arlington for an event this is a decent hotel to stay at. Its an older hotel that's been renovated. The first floor lobby has been done beautifully. The hotel staff was very friendly and helpful at check in. As I went up to my room I noticed how out of date the hallways were. Not that this is a huge deal but its one of the first things your see before your room. The rooms are a decent size. Enough space to move around freely. The bathrooms are pretty small. If two girls are sharing a room then only one of you is getting in to use the bathroom mirror at a time! The beds were incredibly comfortable! My only complaints were that the thermostat for the room didn't work properly. Despite maintenance saying it was working fine, it was still a bit warm in our room for what we would have liked. The room walls are also pretty thin. I could hear everything happening in the room next to me, as well as whatever whack a mole game the people above us were playing.

    There is a starbucks in the hotel, but expect a line. There's normally only one employee working and she isnt the quickest. There is also a small bar with plenty of TV's to watch whatever game is on. Drinks are average price for a hotel and the bartender is always friendly.

    04/11/13 | Link | Rating: 3.0
    32. Zach D.
    Lobby is fantastic and the valet parking is a great option. The fact that it is within walking distance to rangers ballpark is a definite bonus. It also has a very large salt water pool.

    As far as detractors. The pool bottom is a little rough and rubbed blisters into my kids feet. Also the AC in the room was not running very well. Being the son of an AC man I checked the filter. Horrible!! Obviously hadn't been replaced in a very long time. Once that was pulled out the AC ran fine.

    All that being said I would come back for the location alone and would still recommend that other stay here as we'll. they just need to "put the screws" to there maintenance team.

    07/07/13 | Link | Rating: 3.0
    33. Jelena Z.
    I'm typically not into Sheraton properties, but I'm going against the grain of my own preferences by saying I really dig this one.

    Why? Well let's chat about the elegant and enormous lobby, for starters - the gleaming floors add a sophisticated polish that Sheraton properties typically lack. And the elegance didn't stop at the elevators... my room was surprisingly well-appointed, bordering stately, even. Full-sized blowdryer? Check. Robe hanging in the closet? Check. And a bed capable of inducing sleep the minute my head met the pillow? Best check of all.

    I'd like to see Sheraton upgrade their current line of toiletries, but I'm fine with toting my own in exchange for bagging an attractive nightly rate at a convenient location with warm service, seemingly soundproofed rooms and free parking.

    Yes, there's free parking in the lot! Now that's a rarity these days, isn't it?

    02/04/13 | Link | Rating: 4.0
    34. K N.
    The conference area and pool are very nice at this hotel! I had been before for a work conference so I decided to check it out for a recent concert at the ballpark.

    The rates were good and the hotel staff was extremely nice! They do allow dogs; and not only do they allow them, they spoil them! They sent a dog bed to the room along with bowls and a mat for food and water. I really appreciated dogs not only being allowed, but welcomed.

    The rooms were nice and spacious, and we had a great view of the ballpark. It is within walking distance, and we'll definitely check this out if we need a hotel again.

    11/11/14 | Link | Rating: 5.0
    35. Connie W.
    I attended a conference at this hotel & for the most part, I was satisfied UNTIL THE LAST NIGHT of my stay. I was in the bar after the conference casino night & was very hungry. I asked the bartender for a menu & he said the kitchen closed at 11. It was 11:10. Missed it by 10 minutes! I went back to my room with the idea to call for room service. I dialed the room service extension & the phone rang & rang & rang. NO ANSWER. I hung up & dialed again. I literally let the phone ring for 10 minutes without getting an answer. I finally called the front desk & she said "call the room service extension." I told her I did & they wouldn't answer. She said she could help me. I wanted some French fries with a sandwich but was told they didn't have "Hot" food available. WHAT? NO HOT FOOD? UN-freakin-believable!! Basically my option was to order a cold-pre-made sandwich. I actually had one of their pre-made turkey wraps at lunch & it was horrible! It was the most flavorless wrap I've ever eaten! I've never stayed at a major hotel chain & not been able to get "hot" food through room service. Thank goodness I grabbed a mini Snickers & Kit-Kat off the table of a conference vendor earlier in the day. They were good, of course, but far from filling. I'm going to bed hungry tonight! THANK YOU FOR NOTHING, Sheraton!

    11/02/15 | Link | Rating: 2.0
    36. Briana C.
    Not impressed upon check-in. Their internet was down and no mention of room upgrades or recognition of my status (added perks). Aside from the ballpark, there is nothing really within walking distance.

    Bedding: modern and comfortable
    Bathroom: updated
    Wi-Fi: Paid, didn't work some days and very unreliable for basic work and Netflix
    Parking: Free & Ample
    Nightstand outlets: No
    TV: Mediocre flat screen
    Gym: looks nice but all 3 ellipticals broken. Wiped my face with a towel and it may as well have been sandpaper.
    Fridge: Yes
    Microwave: No
    Coffee Bar: Yes
    Hotel Bar: Yes
    Make a Green Choice: Yes
    Other Amenities: Club Lounge, decent pool
    Other Comments: Only walking distance to the ballpark- not restaurants
    Would Return?: Depends...

    22/04/14 | Link | Rating: 2.0
    37. Jennifer C.
    No. Fridge or microwave. We stayed 2 nights. Didn't have a chance to try out the restaurants. The room was small wish it at least had a microwave. The pool and hot tub was very nice and they played a movie out by the pool. Great for kids. For the price and how convenient it was from the hotel was very reasonable and we dealt with the little things. The ballpark and stadium are around the corner as well. Room was very clean. Free trolley. Probably would stay again but in a bigger room. We had a traditional room 2 adults 1 child felt really small. Overall it was a good stay.

    13/07/14 | Link | Rating: 3.0
    38. Vicki M.
    Checked in for a week for a seminar and discovered no mini fridge or microwave available in the room. Toilet backed up and ran over and sink wouldn't drain properly.
    Free wifi was awful (no wonder it was free!)
    Hard to get connected and it kept disconnecting . My personal hotspot wouldn't work here for some reason
    Channel selection on TV Was AWFUL!
    No complimentary breakfast. Cost $6 for a bowl of oatmeal with no toast included and $3 for a cup of coffee at restaurant
    Would NEVER  choose to come back here again

    18/11/14 | Link | Rating: 1.0
    39. Paul K.
    Average Sheraton- this place is right next to the ballpark and Six Flags, so you get more of a leisure crowd than typical for the Sheraton, which can slow things down, or lead to rowdy crowds after a game. They have a concierge lounge, free parking, and a fridge in the room which is great. They do play loud music at the pool until late, so if you're noise-sensitive, request a room on the other side or on a high floor. Restaurant / Bar is kind of subpar for a Sheraton.

    01/07/14 | Link | Rating: 3.0
    40. Amy T.
    BEST THING ABOUT THIS HOTEL? FREE PARKING!
    1) yes that's right you can self park for free,
    2) It is literally next door to Six Flags, and you can see Dallas Cowboys Stadium
    3) also right nxt to where the TX Rangers play
    4) this place has a coffee shop and Pizza Hut express downstairs

    I always stay at the Sheraton in Downtown Dallas but it was nice to know there was some consistency between these Sheraton hotels. Clean bathrooms, towels, the room we had was spacious and had 2 huge chairs with foot stools that were oh so comfy. I loved my room and would stay here again.

    It was funny that we could hear the cleaning staff laughing and joking in the AM. Made me giggle. felt like I was staying at family's house and I liked it. Someone else may have been annoyed but I liked it.

    Lots of places to dine nearby and a Whole Foods just down the road where we got breakfast.

    25/11/13 | Link | Rating: 4.0
    41. Mark H.
    This is your best option if you want to stay within walking distance of the Rangers or Cowboys stadiums. The hotel feels fresh and modern and is nicer than what I'd generally expect from a Sheraton.

    To get to AT&T stadium, walk out the back and across a parking lot, and you'll be on AT&T way. It leads directly to AT&T Stadium and takes about 20 minutes or so.

    As a Starwood Preferred Guest, I was given two complimentary breakfasts, which I thought was a nice touch.

    Some downsides:
    The check-in staff is unreliable. When we checked in, another guest in front of us was complaining that neither of his room keys worked. I got hassled for my employee ID because I was using a corporate rate. I've never been asked for proof of employment in over 5 years.

    Also, be careful about gameday parking. The hotel claims it does not own or control the lot on its property. Spaces are sold for stadium visitors, so the lot fills up. Although hotel guests don't have to pay to park, it's a good idea to get your vehicle parked well in advance of a football game.

    15/09/14 | Link | Rating: 3.0
    42. Bradley B.
    This hotel is super convenient if you are going to a Rangers game. Rooms were nice and staff was very friendly. I stayed one night there, so I was only at the hotel for about 8 hours. My job provided the rooms on this stay, but it I were ever making a trip just for a Rangers game, Cowboys game, or even a trip to Six Flags, I would consider staying here again.

    22/01/15 | Link | Rating: 5.0
    43. Rachel P.
    If you weren't in town to attend something at the convention center or the stadiums I am not sure why this would be your hotel choice.  I can't say much about the rate, we were there on a conference rate but I don't think I would pay more then $150.  It was in great walking distance of those attractions but if you weren't attending a game (which I wasn't) you better watch out for game day traffic.  I literally drove around cones to get to the hotel.  However the parking was easy once I was there and there was valet.

    The room itself was decent and I had a nice view of the baseball stadium.  I was there for 4 days so I would have loved a fridge.  I ordered room service one night that was pretty good, and did come quickly.  They had an option to "go green" with a hang tag to not change sheets and get $5 dining credit.  My A/C blew cold, wasn't on one of those ridiculous motion sensors and turn off while you're sleeping, and was quiet.  That's a huge plus to me.  I was there alone and can't imagine having to share the bathroom with anyone.  The room was nicely updated but you could tell the age in the bathroom with those tubs and low ceilings.  My 6ft3 husband would have had to stoop and been uncomfortable.

    My worst experience definitely involved the coffee bar/deli area.  The $4 coffee drink I wanted (according to the board) somehow ended up being $2.50 (with my $5 credit) it was still cheaper then usual but when I asked about it the staff person couldn't really seem to help and seemed SUPER stressed and too busy to even really help me even though there was no one else in line.  It also didn't really seem like they were trained to make espresso drinks in general and even though I asked for non-fat I realized she put in whole milk.  I also ordered a sandwich from there when I saw a friend that was eating there.  She had just ordered her food so I thought it would be easy for them to get them out around the same time.  Well 15 min after my friend got her food I finally went up to ask what the hold up was.  She had forgotten me.  If they had been the least been busy I could have excused that but only one person had ordered anything while we were sitting there and there was only one person hanging out and working.  She was extremely apologetic but the fact that there was repeatedly bad service there, well I was just annoyed.  

    Overall, like I said before, if you're there for a game really solid choice.  If you're in town for some other reason, skip it.

    17/10/14 | Link | Rating: 3.0
    44. Brianna M.
    Had an absolutely wonderful experience from start to finish. The valet attendees were very helpful and lovely to talk to. The desk staff gave us exceptional customer service. The rooms were very clean and comfortable, they even brought a refrigerator to my room for no extra charge. We certainly enjoyed our stay here and if we are ever in the area again we will certainly be back! Thanks!

    04/11/14 | Link | Rating: 5.0
    45. Paula P.
    This Sheraton is located literally one block away from Six Flags and the Ballpark at Arlington. It is also pretty convenient to other restaurants in the area.

    Not horribly far from DFW, about a $35 taxi ride.

    Hotel staff very friendly. Rooms are adequate. The always nice free parking is in place.

    The reason for 3 stars instead of 4 is that the walls separating the rooms are paper-thin. I could tell when the person in the next room over decided to take a shower, and normal conversation levels in that room bled right into mine as if I were a part of the discussion. I'd like to stress that this certainly isn't the fault of the folks who run this place, but it is rather annoying. Don't know if hotels can fix this or not, and I don't know if this is hotel-wide or just my room, but I figured it was something to make people aware of.

    03/04/14 | Link | Rating: 3.0
    46. Amanda G.
    If I could leave ZERO stars I would. I expected MUCH more from a SHERATON Hotel. I wouldn't stay here if they offered a free night. We didn't get to use the pool as it was a bit chilly & raining, so I don't have a review on that. Check in was smooth, the employee was nice. When we got to our hotel room we were in a hurry to get to a concert so we dropped our bags, changed clothes & left. When we arrived back later that night we were extremely unimpressed. The floors in the bathroom had hair on it (& not my hair, either). The bathtub wasn't clean, they may have rinsed it from the last stay, but it definitely hadn't been scrubbed in a while. Although the beds were comfortable the sheets on my bed had dried blood on it at the top, like under the pillows & it was not from me. The headboard had scratches on it, very visible & not pleasing to the eye. Carpet appeared to have been vacuumed. The coffee cup lids had old coffee from a previous guest dried on it. It was a rather hot room, the a/c didn't work & we had to ask someone to come fix it, which he came immediately & had it up & running in no time.
    I won't stay here again & I don't recommend this hotel to anyone. It's extremely overpriced for such an outdated structure.

    13/04/15 | Link | Rating: 1.0
    47. Eric E.
    Average run-of-the-mill Sheraton property. This property was originally a Marriott, then a Wyndham, and is now flagged as a Sheraton.

    The rooms are adequate size, but are showing their age. The bedding is good clean quality, but the mattress itself was a bit too firm.

    The property has 17 floors of guest rooms and 4 elevators. We were on the 15th floor and had to wait an average of 5 minutes for an elevator to go up and the trip down was many times 5 minutes. They could have used some additional elevators or dedicated express elevators.

    The property is in walking distance of Six Flags and Globe Life Park. Hurricane Harbor is across the freeway and AT&T Stadium is a few blocks away.

    20/07/14 | Link | Rating: 2.0
    48. Holly W.
    The Hotel is centrally located in the middle of several major attractions. Perfect for those that are in town for a few days. The staff was friendly and the food is good. However, the hotel had an overwhelming musty smell throughout. I would be leery if you have allergies!

    15/03/15 | Link | Rating: 3.0
    49. Michelle S.
    I stayed here for four nights while I took the Bar exam. For those who reserved early, we got a special discount, which made the price bearable. Otherwise, I would say it was overpriced, but that's because I wasn't going there to enjoy Six Flags or to watch a game at the Stadium. You could end up paying for internet (I'll explain that later), and room service is so expensive. I spent nearly $20 on 2 fried eggs, hash browns, a piece of toast, a cup of juice, and a cup of water. They also  include 16% gratuity, but I tipped on top of that because who wants to deliver food at like 7am? However, the food was delivered nearly twenty minutes after the time I selected (I have an important exam to take, I can't be late), and when I joked that they must have lots of orders, the person was surly and responded, "We're really busy." Alright...He still got an extra $2, but I sort of regretted it.

    The whole time there, the wifi was painfully spotty. I wasted three hours with the maintenance guy because he kept coming in and out trying to figure out what was wrong with the wifi in my room. I had to speak to their internet service provider myself (they gave the phone to me), and that took another hour and a half. Nothing was accomplished because they had no idea what was wrong either...Finally, they rudely said they couldn't help me if I wasn't willing to stay on the phone with them for another hour (or longer) while we worked through more stuff to potentially correct the issue. WTF? As for the internet, they do charge per day if you use the ethernet cable to directly connect to it. I have a MacBook Air and don't have that option, so I didn't have to pay additional fees, but I also didn't get internet for most of my trip. In fact, they finally gave me access to some special room on the top floor with internet and snacks, but it was the last day of the exam, and I figured, f*ck it. I never went up there.

    Also, how the hell is there no restaurant at this hotel besides the little snack shop that's literally open for 8 hours a day? There are no restaurants walking distance, and if anyone staying at the hotel wanted a quick bite, we had to drive ten minutes out for food. The snack shop had nothing, and obviously, was overpriced. I was literally STARVING during the Bar exam because I didn't want to use that precious hour driving somewhere for food (and as a graduate of an out-of-state law school, my school did not provide lunches). Not cool. Of course, this hotel was not built just to accommodate Bar takers, but still...

    It also took nearly an hour to check-in. Check-in time was like 3pm, but I wasn't able to go into my room until nearly 4pm because they still weren't ready. However, I did appreciate the fact that they held all my stuff on the last day because I had checked out the morning of the last day of the exam, and I didn't want to leave my stuff in my car all day. Then, I found out Bar takers could actually check-out after the Bar exam (which would be after the check-out time of 12pm), but oh well, you live and you learn. The people at the front desk were usually very friendly and polite (I only experienced one person who was borderline rude), so that was another bonus.

    30/11/14 | Link | Rating: 3.0
    50. Jermy P.
    Can't leave a negative star is the only reason this place got any stars. First off a Texas Rangers opening weekend game this place is sold out and they have 1 yes one front desk worker. 1 yes one room service girl both of which told us to order pizza from papa johns so maybe they work for them. Anyway all services in the hotel basically shut down at 11 pm. Game and fireworks ended at 10pm. So we pay 219 a night to basically stay at a barebones motel. Oh wait nope not even that good NO vending machines. Do Not stay here unless you want to be furious management cares even less than the barebones staff working.
    Skip to this morning...
    Office person calls to see about the issues and instead of offering a solution only offers excuses for why a large and relatively pricey hotel has such limited customer service. Basically all she did was remind me how upset my family was last night. Also we stayed on the 17th floor and had access to the breakfast in the club lounge. They had 1 bagel 2 pieces of bread for toast 3 Danishes 1 box of wheaties scrambled eggs with and ice scoop on the to serve yourself and a dish that had bacon earlier in the morning. Good job Sheraton better service at a holiday inn express.

    11/04/15 | Link | Rating: 1.0
    51. Ernesto C.
    I attended a conf in early January and stayed at the Sheraton Arlington Hotel. What an awesome place. It was -30 degrees outside but my room was warm, comfortable and well maintained. The location was excellent. I did go out 2 times during the conf- plenty of cabs available as it was too cold to walk- great doormen always ready to help. I really enjoyed Kitty O'Shea's, the Irish bar. The waitress did say they just changed the menu and she needed more info on the menu- seemed like they just rolled it out. But great atmosphere and good food. I will return.

    26/02/15 | Link | Rating: 4.0