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El Paso Suites Hotel in El Paso, TX

El Paso Suites Hotel in El Paso, TX

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Company Info:

Rating: 1.91

Address: 6100 Gateway E, El Paso, TX, 79905

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    Comments (32):

    1. Rich G.
    Helpful front desk.  Nice breakfast.  Nice happy hour.  Room was dirty, filthy sheets, piping hot, extremely loud because of the highway, and jammed pack with border patrol, Army units, etc.

    21/09/11 | Link | Rating: 1.0
    2. John D.
    Place needs an update.  Sliding glass doors on balconies are "glued" shut so they cannot be opened.  The noise from the interstate comes right through the worn balcony doors as does the wind. New closely located hilton properties are much nicer.

    04/10/10 | Link | Rating: 2.0
    3. Joseph T.
    This is an old hotel with no on site restaurant or lounge. Rooms are really not that updated and some may find the glass room doors less secure than the usual wood doors. Work out room is pretty decent and the free breakfast and Happy hour is nice. If you're a Hilton points collector, you may eat to check out the Homewood Suites just down the street. That's my plan when I return to El Paso.

    01/12/10 | Link | Rating: 2.0
    4. Nick K.
    Can someone queue the Adams family theme song? Cause that's what you will feel like when you stay here. This is probably the most outdated embassy suites with a creepy haunted house feel to it. Even when you enjoy your complimentary breakfast hope you like eating in the dark.   The suites have a store front feel to them which is great if you want to pretend you run a law office but otherwise I like my hotel to look and feel like a real hotel with some privacy.

    15/12/10 | Link | Rating: 1.0
    5. Ziggy S.
    This hotel is not as awful as some people claim. Yes, it could use some renovation but I did not have a bad experience here.

    22/04/11 | Link | Rating: 3.0
    6. Jeff P.
    Very sub par Embassy Suite, especially for the price.  Outdated facilities.  Manager's reception was decent.  The bartender makes a decent bloody mary.  Saddest breakfast I've seen at an Embassy Suites.  My room wasn't cleaned too well either.  Dirty clothes from the last guest were still in the room!  As unsatisfactory as this joint was, and the fact this was in El Paso, I can't believe the price...$150!

    17/11/11 | Link | Rating: 1.0
    7. DJ S.
    Seriously underwhelming experience for the amount of money paid. WiFi is $6/day for crappy signal and paltry bandwidth. Shower never got above lukewarm even on full blast. Property is sandwiched on an asphalt swath between an insurance cube farm, IHOP, and a LaQuinta. Bottle of water at gift shop=$3.50; walk 200 yards to Circle K, same bottle=$1.19.

    Cooked to order breakfast? The only cooked to order item was an omelet. Want pancakes, sausage, or bacon? Some grossly undercooked rubbery substance is pulled out of a chafing dish.

    Cocktail hour however worked well. Beer, wine, well drinks, and soft drinks with a big bowl of bar mix.

    Do not leave anything in the "living room" part of the suite. It is clearly visible through the thin gauze covering the wall to wall window/door.

    Staff was polite and cheerful, but they seem overwhelmed with the fading starlet quirks of this hotel.

    26/07/11 | Link | Rating: 2.0
    8. Genee F.
    We stayed in August '11 and was VERY disapointed, especially for the price.  They gave us a very subpar room the first night but when I complained they gave us a little better room and completely comped our 1st night.  So they did try.

    26/03/12 | Link | Rating: 1.0
    9. Melyna M.
    This is by far the worst experience our family has ever had!! We had 4 of us staying in a suite because we were in town for a funeral, on the website to book the room it wasn't easy to find where to put how many guest were staying. Little did we know that upon check in they would charger per person after the 2nd guest. When we asked if they could still honor our rate the manager said no and the human resources lady was quick to say they will cancel our reservation if we want to go somewhere else. WOW! Since we had no where else to go that would accommodate 4 of us comfortably we were stuck in the El Paso Suites Hotel situation. We decided to check out the "managers reception" where they had only miller lite and red or white wine, cheap vodka would be $2. No appetizers that a normal managers reception would have. Continuing on, our second day they did not have hot water starting at 10am, they put a notice on the door at 9:30am and weren't expecting hot water for several hours. I feel a phone call to all guests would have been necessary for this, a note 30 min before is just not adequate enough. 2 out of 4 of us were able to have an actual hot shower and when we asked if they could credit us, again the not so friendly human resources lady said she would see what she could do...we got our bill and nothing was done, not even a phone call. It's obvious this use to be an Embassy Suites, it urgently needs a modernization remodel. The rooms are terribly outdated. I will not be coming back to this hotel again and I will not be recommending it to anyone.

    17/05/13 | Link | Rating: 1.0
    10. Kim S.
    Very friendly staff during the week. Drivers are helpful and friendly (Julio rocked!) Great Managers Happy Hour! Gym left some to be desired, pool always had kids in it but calm during the day. Prices were reasonable - cheaper on weekends. Thank you!!

    04/08/12 | Link | Rating: 5.0
    11. david c.
    Its no longer an Embassy Suites Hotel for a reason. It looks like it hasn't been upgraded in decades and the room my family and I had was very cold. We eventually got moved into another room at 11 p.m after complaining and having the maintenance person agree the room was too cold  (since 5 p.m).
    The breakfast is really bad and I was actually embarrassed for my family. The place is nice but they need to fix it up. I would not stay there again after that experience and I've stayed at better hotels for the same price. The breakfast at the Hawthorn was much better and free.

    14/01/13 | Link | Rating: 1.0
    12. Chasity R.
    The hotel had a urine odor, I think from the indoor pool. When we got into the room it was outdated. The blanket had a few holes and the sheets were stained *gross*, there were clear wrappers on the floor and the shower curtain was on the dirty side as well...That's what happens when I don't book where we stay!

    12/12/13 | Link | Rating: 1.0
    13. NENE B.
    I had to call 5 times for a shuttle to pick me up from the airport and waited almost an hour.  The hotel is only 5 minutes away.  The service was terrible, the location was awful, but the rooms were clean.  I booked on Hotwire and it said 3.5 stars, but 1.5 is more accurate

    03/04/13 | Link | Rating: 1.0
    14. Leslie K.
    I'm am a huge proponent of "you get what you pay for".  Only want to pay 90 dollars a night to stay in SF = Travelodge conditions with a sharps container in the bathroom.

    However, for Embassy Suites...it is definitely not worth it.  We paid almost 200 dollars for a king + sofa couch.  NEVER opt for a sofa couch instead of two fulls.  Like everyone else said, this hotel is old.  The card key would never open on the first try, the whole hotel reeks of cleaning chemicals, and we were missing a remote control.

    Perks: the complimentary breakfast and cocktail hour (which we missed).  Don't be tricked by their marketing antics to lure you in.  Hilton, I expected more from you.

    23/12/10 | Link | Rating: 2.0
    15. Kevin W.
    Where to begin? Awful, just awful.

    All I need out of hotel is: NO bugs, working heat, hot water and working refridgerator. Those are fair requirements, yes?

    Day 1: I called earlier that day to let them know I would be checking in late because my first flight was canceled due to mechanical issues. I arrive and someone canceled my reservation. Mind you, my job handles all my travel plans and that late in the evening. The office is closed. So that added to my frustration. The front desk clerk "R", was an inconsiderate... Anyway, as soon as I mentioned I would go to the Radisson my reservation was in the computer and I was in my room within five minutes. I get to my room and see the 20 year old TV's. I hate that, but sometimes those are the cards that are dealt. After 12 hours of flying/layovers I am ready for bed. Thankfully, I didn't unpack that night.

    Day 2: I woke up at 6am and went to the bathroom. I see insects scurrying around the bathroom when I pop the light on. It's time to get another room. I am greeted by very accomodating, apologetic, pleasant staff. Unlike the not so gentlemen "R" from the evening before. They move me to a room where at least one of the TV's was an LCD. I look around for any tell tale signs of insects. All looks good. Time to go eat my made to order breakfast.

    "Hi, do you have any boiled eggs?"

    "No", the chef responds.

    There goes my breakfast. Later, but before I go to the grocery store. I stop and ask the clerk on duty if it would be possible if I bought a dozen eggs if the kitchen could boil them for me. "No", she says. I bite my tongue, an amazing feat in itself, but I am thinking to myself. "Made to order my arse!"

    That should give anyone an idea of how the rest of the stay went.

    I haven't mentioned the consistent rudeness of "R" throughout the stay.

    It's already well liquor served. They have to water it down too?

    The fridge that didn't work.

    The hot water that got room temperature.

    The heat that worked when it felt like.

    The not all the way sealed windows/doors that could have only been caulked by kindergarteners.

    The one year and three months overdue elevator inspections.

    The peeling wallpaper.

    The water stained ceilings.

    Frankly, Hilton® should be ashamed to have their name attached to this location. I've stayed at many lesser name hotels in my travels that were better than this. I have informed my office about this hotel and we will no longer be staying at this location. I recommend the same for anyone looking to stay in El Paso.

    11/01/12 | Link | Rating: 1.0
    16. Charles D.
    As mentioned in other reviews this hotel, mainly the rooms themselves, is not up to what frequent travelers equate to the Embassy Suites name.  

    Yes, the rooms are suites.  They are in badly need for a renovation though.  TVs are out dated, AC is noisy, and the carpet is older than the dirt on it.  In my opinion my room was clean.  Then again, I'm a bachelor and live alone so my opinion may be suspect.

    Also, I am guessing this is one of the older Embassy Suites as it doesn't have a bar/restaurant and a rather small Breakfast/Manager's Reception.

    I didn't have an issue with the staff and room service was decent.  So I think a quality renovation could bring this hotel up to snuff.

    (On a side note:  I would like to thank the staff for having the 4 bikini clad young women sun-tanning in view of the Exercise Room while I was working out.)

    11/09/12 | Link | Rating: 2.0
    17. Tom Y.
    This has to be the oldest Embassy Suites I have ever being in, the exterior sign was faded, and basically everything was outdated.  The TV in the living room was a flat screen but the one in the room was the old ones.  Normally the manager's reception offers more than chips, and pretzel mix with the well booze but this place sets the bar at the minimum.  The only thing that saves it from the bottom is the fact that the internet speeds were pretty good, and even though the shuttle was suppose to only run at the top of the hour the staff called the driver, who has other assigned duties, and she gladly came down to drive me to the airport in the morning.

    23/10/12 | Link | Rating: 2.0
    18. Mark S.
    We got a deal on priceline, and it picked El Paso Suites. The Hotel is old, rooms need updating. But It's livable.

    What I didn't like is the breakfast. Wow. They give you a ticket to get food. You wait in line with all the other customers. I waited 15 min, my parents 20 min. The breakfast wasn't worth the wait. It was also very little. Go to IHOP next door, and I hate IHOP. I don't know why they don't have a buffet. Are they afraid of people eating too much? Come on. Eggs are cheap folks. Raise some chickens if you must.

    They need to:
    - Refresh the hotel: Carpets, design, TVs
    - Get a breakfast buffet like other hotels.

    24/02/13 | Link | Rating: 2.0
    19. Patrick S.
    My wife, son, and daughter were just turned away from this property at 11:00 pm, after trying to check into a prepaid room. At first I thought there was a language issue with my wife, but my daughter's English is perfect, and so it was definitely not a misunderstanding. The debit card they used was "declined" for a charge of $50. My card had been declined earlier in the day as my bank thought the charge to be suspect. The plane was late and it was after hours for contacting the bank. My daughter had $300 cash and they refused to accept any amount, instead keeping the prepaid Priceline fee and sending them away. Any business that feels that it is within their rights to take their customer's money and refuse to provide the contracted service will not last long. If their policy is that a cash deposit (more than double) is unacceptable, the right thing to do would be to provide a full refund.

    To the person who turned away my family, remember, it's the customers who fund your paycheck. Nice job, probably get your name on the plaque again next month.

    13/08/14 | Link | Rating: 1.0
    20. Olga F.
    WARNING!!! do not stay at this hotel!!! I just got back from Staying there in El Paso and I had the worst experience.  This USED to be the Embassy suites, BUT the quality has gone down to a Big fat ZERO!!!

    When I arrived, the room that was assigned to me 327, had a serious electrical shortage when I got up to turn on the AC at 3:00AM a loud noise followed by sparks and smoke ensued...it was the most frightening experience ever.  But wait, the hotel never bothered to check it out.  They just moved me down stairs to room 120. The room I moved into had cockroaches, the AC did not work properly, the cold water in the shower came out very hot!!! the TV in the living area did not work, the pillows were as hard as a rock and the room itself was gross dirty.  The Treadmills did not work properly and the work out room was very hot - air con, And El Paso can get very hot in the Summer...And last but not least, OMG the "free" breakfast was horrific!! a doughnut and coffee would have topped their crappy food...

    Not at all like the Embassy suites it used to be!!! Had I not gotten a good deal with priceline.com I would have checked out in a heart beat.  But I did not have the time nor money to stay elsewhere as I was there for a graduation.

    Oh and be warned!!! if you have a problem, they will tell you that they cannot help you because you went through a third party to book the room...WHAT the hell...but I picked that hotel.  And never did management call me to see how I was doing after that terrible fire shortage.  This place is a royal dump!!!

    And when I called priceline to inform them of my ordeal, they called the hotel and the hotel idiots denied everything and anything-unbelievable!!! Priceline is still trying to follow up and see if we can get some sort of compensation...

    This management is in the wrong business.  They think they can jack people around and still make money -NOT

    Rumor has it they are selling out within the year and the new owners will be converting it back to the Embassy suites-Awesome blossom!!!!  Otherwise these bozos are going to go out of business real soon!!!!  

    YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!!

    13/06/14 | Link | Rating: 1.0
    21. Kelly V.
    These reviews are ridiculous! For $85 you get a king size bed, an extra room with a couch and fridge, a beautiful view of the city and complimentary breakfast. I have been traveling from Seattle and have stayed at 3 hotels all for the same price range(actually more expensive) and I could only afford days hotel and travel lodge. This place is in that price range but it is a much better deal. These reviews are from snobby people who should have spent there money going to a five star $300+ resort.

    14/08/14 | Link | Rating: 5.0
    22. Alfredo M.
    My wife and I stayed here for two nights while visiting family after securing a great rate via Priceline. We were both very impressed by the convenient location, spacious rooms, beautiful atrium, and the simple, but welcome perks (complimentary happy hour & breakfast).

    I'll get the few negatives out of the way first. The El Paso Suites is not what I'd call luxury lodging. The technology in our room was a decade old or so and it's not a place where you go to be seen. (remember you're in El Paso, not Scottsdale)

    What it is, however, is a fantastic property for the price and more. Here's my breakdown:

    LOCATION -- easy on/off freeway access with shopping/restaurants/gas stations a very short drive away...it's basically just off the frontage road of the interstate, so you'll be driving most everywhere you go, not taking romantic strolls

    LOBBY/EXTERIOR/ETC. -- The beautiful atrium is the star of the property...very impressive, especially for a hotel of this value...though a bit old school, all the public areas we saw were spotless with tasteful decor

    ROOMS -- This is a full-size suite with two big rooms in each room...the TVs were circa 1995 and the view was of another motel parking lot (from our second floor location), but the beds were comfy, bathroom was clean and efficient, and, again, there was plenty of room to stretch out.

    POOL/GYM -- Too bad this isn't an outdoor pool as it might be a bit more appealing to soak in some El Paso sun...it's an indoor pool usually occupied by kids though, so we chose to skip it...the gym was small and a little warm, but we put the cardio and weight equipment to good use and were very satisfied.

    PERKS -- TWO free drinks per person per day is their complimentary happy hour...yeah, it's Franzia box wine or Miller Light, but if you don't mind a blue collar beverage in a blue collar city, then it's a very nice touch...the free breakfast was surprisingly good...not just a stale continental breakfast, the eggs were cooked to order, salsa was excellent, and the lighter fare (yogurt, fruit, etc.) was well maintained also.

    STAFF -- Everyone we interacted with was friendly and we saw constant attention to keeping the public areas clean and tidy.

    We will certainly look to stay here again during our next visit!

    19/07/13 | Link | Rating: 4.0
    23. Victoria J.
    Former Embassy Suites when 1970?  The rooms are horrible, rented two rooms based on photos,  very deceptive. Rooms have old window doors and front is all windows anyone could break in.  Balcony door was taped closed could hear traffic all night and don't expect to get air in winter, only heat. shower took forever for hot water then would not turn down. This is a negative 5..Horrible. .oh they do have a creative Web person...

    06/12/14 | Link | Rating: 1.0
    24. Pamela P.
    Terrible hotel. Sheets were stained and the entire room just felt dirty. Was supposed to stay two nights. Checked out early. I travel for work VERY often and never felt the need to write a bad review.

    05/03/15 | Link | Rating: 1.0
    25. Gretchen G.
    I Realize this is an old hotel,  but since the rates ate still high,  it should have kept it's standards up as well.  NO WIFI, even if they claim to have it.  Breakfast was blah, and I called housekeeping for 30 mins before anyone would answer,  then when I finally got someone,  I had to GO get my own blankets and pillows from the front desk. ... yeah. I hope along with the renovation,  they renovate the staff as well.

    18/03/15 | Link | Rating: 1.0
    26. jeff g.
    Is there anyway you can give a place negative stars?

    1. Please find another front desk person. This guy was rude and could barely speak english. The guy in front of me was also pissed and I dont even know why

    2. Rooms are old and smell like cigarrete

    3. They havent done any maintenance since 1994

    4. They dont care about service or guest's satisfaction

    5. Dont order dry cleaning service they will mess up your clothing

    6. I could go on and on. Please dont stay here... Dont be fooled by the 3 star rating on priceline... It is not 3 stars!

    05/08/14 | Link | Rating: 1.0
    27. Lindsey S.
    Did not sleep well here at all!  Record hot day and they conveniently withheld vital information: the air conditioner system for the whole place was TURNED OFF for their renovation!  Wasted time and energy and valuable sleep waiting for it to kick in.  The breakfast was lacking in portion size and NO SECONDS!  In summary, this place chooses their bottom line over your comfort.  Avoid!

    10/02/15 | Link | Rating: 2.0
    28. Natalie A.
    I would have given this a ZERO if i could have!  Anytime you have roaches coming out of the vents!!!!  Run!!!  I don't think it was the first time they had been told.this.either because.other.than a #sorry we got.nothing no call and i.left my number and.expexted a call i.made sure to.take.pictures also.  Disgusted and appauled never in my life have I had to.deal with roaches in.my hotel.  We left.immediately and.it was 6am.

    29/12/14 | Link | Rating: 1.0
    29. Gia R.
    Rooms are absolutely huge for the price!!! Although they are severely outdated, TV is outdated, bathroom outdated, lamps outdated. The hot water was fine in my room. BUT BE WARNED if you like ice cold hotel rooms DO NOT STAY HERE! The AC says its at 65 degrees but it feels like 75 at least. Tempted to go buy a box fan... Although, I would stay here again for the huge rooms for the good price.

    13/03/15 | Link | Rating: 3.0
    30. Kaitlyn G.
    Do not stay here.  Priceline rates this hotel 3 stars but its not even a 1.  The exterior looks bad and the area looks shady.  The courtyard looks ok.  I was happy when I seen the size if the room compared to the 4 star we recently stayed at.  Then it went downhill from there. We didn't get any hot water, followed by an alarm where we had to evacuate  and now no air conditioning.   We are still here and can't wait to check out tomorrow!

    23/03/15 | Link | Rating: 1.0
    31. Yvette A.
    Stood here for a night even though reviews were not the best.
    LOVED IT...
    The guy in front did not want to honor military discount as I'm the spouse, but when he found out I had drove from Los Angeles with a 2 & 8 year old boys....he said he would give to me.
    The room was beautiful. Breakfast was good.
    Staff was helpful....
    The reason why it's a 4 is the room had no way to keep door locked. There wasn't a stopper. My 2 year old kept opening the door. I had to move an ottoman in front of door.
    Other then that, it was clean, beautiful, all up to date.
    Would stay again.

    20/01/15 | Link | Rating: 4.0
    32. Magie d.
    This is a very nice and affordable old hotel. I liked the big room with lots of counter space and courtyard views. There was a small leak in our room that didn't bother me as it dripped right into the sink.

    My husband went down stairs to get us some breakfast, but he was stopped in his tracks- wasn't allowed to bring the food upstairs. The kitchen "guard" literally took his plate from his hands. Seemed a bit unnecessary and rude. We're not slobs.

    Other than the sucky breakfast bar and leak, I liked the old hotel.

    18/03/15 | Link | Rating: 4.0