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Company Info: Rating: 4.50
Address: 12055 Gateway Blvd W, El Paso, TX, 79936
Hotels in El Paso, TX
- Mon: Open 24 hours
- Tue: Open 24 hours
- Wed: Open 24 hours
- Thu: Open 24 hours
- Fri: Open 24 hours
- Sat: Open 24 hours
- Sun: Open 24 hours
1. Kaitlyn G.
We stayed here 4/6-4/9 to attend a funeral. It's not to close to the airport but didn't mind the drive. The hotel is nice and new. We had a few glitches upon arrival. My sister booked the hotel for us and paid for it, she didn't want us to pay for it so she double checked that there would be no charge to us. When we tried to check in the gentleman told us it wasn't paid for, I showed him how on the confirmation it said paid for and the last 4digits of her credit card. My husband didn't want to deal with it so as he reached for his credit card I decided to call her. She spoke to the gentleman and all she said was it was ok to charge the card and he quickly gave us our keys. She told me she had called before hand to make sure we didn't encounter any issues but obviously communication lacked here. The man was pleasant, he was just doing his job.
On 4/8 we left the room around noon but came back around 2 to quickly pick up something from room and seen housekeeping was cleaning room 321 we were in room 320. When we came back around 11pm we came back to a dirty room. No housekeeping. We were so tired and wanted to shower and get in bed and be ready for an early flight today. I called the front desk and spoke to a lovely lady Gaby who apologized and said after she checked the guest in she would bring us our towels. She did but unfortunately we were low on toilet paper so she had to go back down and Gaby brought us tissue, mouth wash, toilet paper and other stuff housekeeping would normally replace.
Other then that the beds were comfy, water pressure was good and air was working. The place is pretty new and convenient shopping and food.
09/05/15 | Link
| Rating: 4.0
2. Kirby S.
I travel all the time. I'm a Hilton guy. Stay in Hilton Garden Inns, Embassy Suites, and Hampton Inns on a weekly basis. This is the first time I've stayed at the Hampton Inn & Suites El Paso East. Wow, what a surprise. Just opened 6 months ago. Beautiful rooms with glass sliding doors on the shower. Advanced key entry system and a great staff. In addition a 46 inch flat screen TV. I don't travel to El Paso often but when I do I'll be staying here. Hands down the nicest moderately priced Hilton hotel I've ever stayed in. Highly recommend this hotel!!
02/02/15 | Link
| Rating: 5.0