The pet-friendly Quality Inn Airport East hotel is minutes from the El Paso International Airport, Juarez, Mexico and Fort Bliss. Several restaurants and shopping centers are within walking distance and the Cielo Vista Mall is minutes away. Our features include: free 24-hour airport transportation,free wi-fi, free 24-hour coffee, free local calls, guest laundry facilities, outdoor pool, hot tub and free hot breakfast. Business travelers will appreciate access to copy and fax services. Our on-site meeting room accommodates up to 30 guests. All guest rooms have microwaves, refrigerators, coffee makers, cable television with free HBO, hair dryers, irons and ironing boards. Non-smoking rooms can be requested. You will always experience a warm, friendly welcome at the Comfort Inn Airport East in El Paso, Texas. We are committed to making sure your stay with us is pleasurable.
Company Info: Rating: 2.33
Address: 900 Yarbrough Dr., El Paso, TX, 79915
Hotels in El Paso, TX
- Mon: Open 24 hours
- Tue: Open 24 hours
- Wed: Open 24 hours
- Thu: Open 24 hours
- Fri: Open 24 hours
- Sat: Open 24 hours
- Sun: Open 24 hours
1. j l.
The SHORT VERSION: Our room smelled like farts, the card keys given to us didn't work 3 different times and required us to go to the front desk for another set of keys, HBO was snowed out, the TV remote didn't work and there was very limited parking because the big rigs hogging up all the parking.
The detailed version:
We arrived around midnight and it was about 40 degrees (F). There were big rigs parked in front of the hotel's parking lot limiting where we could park; these big rigs take over 4 spaces and as they are large they block the view of other parts of the lot that are not well lit to begin with-- which makes it less desirable to park in those shady spots. I stayed here last year (without Hotwire) and remember some big rigs hogged up the parking then too. There is plenty of parking in the back or on the side but the big rig trucks park right in front.
We were given the room keys for our room on the 2nd floor and got up to our room. When we opened the door it hit us in the face-- our room smelled like farts. We tried to get comfortable. The tv remote wouldn't work and the room smelled like farts. Well, I'm a man's man and I'm not easily dissuaded from a good night's rest BUT, my wife was with me and if she ain't happy -- well you know the rest.
I let the front desk know the tv remote didn't work and our room smells like farts and asked if it was possible to move. The young man on the phone asked us to bring our stuff and come down to the front desk for keys to another room.
The young man, Danny, said the rooms can smell because they allow pets to stay; in my opinion the room doesn't smell like pets but i wasn't going to discuss that, it was cold and it was late. He then sent us to an other room on the third floor and the card keys he gave us for the room didn't work and we had to walk back down.
We went back to the young man, Danny, and he gave us another set of keys and said he was sorry about the card keys not responding and sometimes his machine for card keys doesn't work. Not to much of our surprise, the second set of keys for the new room didn't work either. There is only one elevator and the walk to the elevator was getting longer with the hour and the cold-- considering this was the wife and my 4th visit to the front desk with luggage in tow, the walk was getting to be less "fun". The wife said, just tell him we'll take the 1st room as she was tired and cold-- and guess what? The young man gave us keys to the original fart smelling room and the keys worked the 1st time. I asked for the manager's name and her hours. The young man gave me the manager's name and hours and noted we didn't really need to speak with her and if we wanted to change rooms just to call the front desk in the morning.
I called in the morning and the manager, Jules, said she'd call us back when we could move to another room. 1 hour later another employee called us and we moved into the room next door. The room looked exactly like the last one but didn't smell like farts! The HBO, channel 96, came in covered in snow but the tv remote worked. It only took an hour too! Sure, we missed lunch with the family but hey, Quality Inn was trying their best to make us feel like guests-- I think. Why do I think that? Because the maid was still cleaning the room after I received the phone call.
Later that night after visiting family, the purpose of the trip, both our keys wouldn't open our door! I had to go to the front desk and get new keys and was told guests often had to come down for new keys.
I'll be staying elsewhere in the future and advise others to look for something else, trust me, you can do better for the price they're asking-- there are plenty of hotels offering more for less close by.
21/01/15 | Link
| Rating: 1.0
2. Brittany B.
A decent hotel, for an alright price.
The room had a weird smell to it, and felt oddly damp. But the nightly rate wasn't bad, and the rooms in the back of the hotel have an amazing view at night. Traffic around that area can get pretty hectic, though.
05/09/14 | Link
| Rating: 3.0
3. Krystal G.
Decent place to stay for a night if you need to rest for $70. No musky or damp smells upon entering room, always a plus when staying at cheap hotels. Sheets looked clean and crisp. O but the pillows are def on the small size, especially for a king size bed, pillows didn't even take up half of it. What the hell? Bathroom could use some TLC, bathtub is cracked, doors are scuffed up. No complimentary water and bottles sold out in nearby vending machines. Nothing special, but what do you expect for $70? Would rest my head here again for a nights rest if passing through.
Update: OK so my bf pointed out how much of an idiot I was, the pillows were folded. Really? So fine they were normal sized pillows in form of trickery. Even so, the alarm/radio went off in the middle of the night, full blast might I add, no buttons working to turn it off. Had to get up, turn the light on and completely unplug. Scared the living shit out of me, ugh!
12/01/15 | Link
| Rating: 3.0