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Sheraton Fort Worth Hotel and Spa in Fort Worth, TX

Sheraton Fort Worth Hotel and Spa in Fort Worth, TX


The Sheraton Fort Worth Hotel and Spa offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the state-of-the-art Fort Worth Convention Center.


Company Info:

Rating: 2.73

Address: 1701 Commerce St, Fort Worth, TX, 76102

    Hotels in Fort Worth, TX



    Comments (56):

    1. Lindsay O.
    Worst hotel experience I've ever had!!! The only reason this hotel gets two stars and not one is because it wasn't entirely the hotel's fault. First of all, this hotel is not really within walking distance to downtown. It's a LONG walk. My biggest beef? The walls are PAPER THIN! We stayed there while a group of high schoolers were in town for a competition and got to listen to the group of teenage girls who came back to their hotel room at 3 AM...we could hear their conversation as if they were actually in our room. Called security, taken care of. Less than an hour later, the alarm clock went off next door. Did they hear it? No. Did we? Yes, for 45 minutes. The air conditioner rattled all night long, even after we turn it off. We ended up checking out at 5:30 am and driving home so we could get some sleep. At least we had that option! In short, this hotel gets a bad review because it should have more sound proofing between the rooms--it was inexcusable--and because it just wasn't that great. There are MUCH better options closer to downtown that are probably about the same rate, maybe $10 more. Stay away from this place.

    07/03/11 | Link | Rating: 2.0
    2. Veronika O.
    needs a facelift.

    16/02/12 | Link | Rating: 2.0
    3. Wendy B.
    The room was quite nice. The bed was very comfortable. My rest, however, was interrupted by housekeeping at 8:30am. Mind you I am still on PST. Housekeeping went through the hallway knocking on doors and loudly announcing themselves. Then when they entered and left the rooms they let the doors repeatedly bang close. This went on from 8:30am thru 11:00am. Now that I am up and dressed at 12:00 it is nice a quiet. But I am up and dressed and leaving!!  Room very nice, noise not so much.

    19/10/11 | Link | Rating: 3.0
    4. Jaime M.
    Really nice place to stay when you're visiting Fort Worth. I'd definitely recommend it!

    There was some confusion about what type of room we wanted, which keeps me from giving the full 5-star treatment, but once we were checked in, there was really nothing about the hotel itself that disappointed me.

    Comfy beds, decent bathroom (like the other review says, low showerhead!), nice TV, great view.

    If you find yourself with a little downtime during whatever activity brings you to the city, be sure to walk across the street and check out the odd but interesting Fort Worth Water Gardens.  

    Valet service could be a bit slow, but they're very polite and seemed to simply be understaffed, especially on Sunday morning right around checkout time.

    10/10/09 | Link | Rating: 4.0
    5. Lisa P.
    I really enjoyed my stay here... I'm a little picky when it comes to hotels, and I would stay here again.

    Now, I was here for a work conference with a bunch of students, and I did have to walk out in the hall and hush them.  That's what you get when you're staying across from the convention center.  I chose to deal with it myself rather than report them... I remember the days when we crammed 7 people into a room, too.  It was quiet as could be afterwards :)

    The room was spacious and the wifi was free and functional.  The bathroom was a little on the small side, buttttttt.... SPA products!  Love me some spa products in the bathroom.

    The towels were reasonable.  Bed was large and had decent pillows.  The room was very clean, but the TV seemed small for the room - it was a flatscreen, but it just seemed small.

    I didn't use any amenities during my stay, so I can't say much about the rest of the services.  From my experience, however, I'd go back.

    OH - but the reservation line was horrible.  HORRIBLE.  Totally incompetent.  Just call the front desk if you have questions about your reservation.  The college kid who answered the phone there fixed my reservation issue within 2 seconds.  No one I spoke on the reservation line could figure it out.

    I can't comment much on the rates, because I received a conference/corporate rate when we booked.  Enjoy your stay!

    09/11/09 | Link | Rating: 4.0
    6. Brian J.
    The decor is nice, but overall I'm pretty unimpressed. I didn't have too much trouble finding the entrance but I may have just been lucky.

    Bedside lamp in room is broken, hook missing from the back of the door and the showerhead is mounted so low as to be comical . It's at shoulder level for me and is completely immobile, so it makes showering into an exercise in flexibility. I made mention of it at the front desk when reporting the broken items in the room and they laughed it off and said no one had ever mentioned it before (really? becuase I found mention of it on flyertalk in all of a 3-second web search).

    I was inquiring whether or not they had some other type of room (disabled or pre-renovation, maybe?) with a shower I could use without performing yoga moves. They were unable to assist and seemed pretty uninterested in the broken items, although the desk clerk did half-heartedly offer to send someone up to my room to fix things (at 9 p.m. on a Saturday night ) which I declined.

    Additionally, I had two bad food experiences in the restaurant so I won't be returning! Overcooked burger with unmelted shredded cheese once (I'd hope, for the price, I could at least get a slice of cheddar rather than weirdly unmelting, orange shredded "cheese"), bland, unseasoned and uncreamy "cream" of mushroom soup another time.  Overall overpriced.  The bartender was friendly but didn't want to inquire much deeper when I replied with "eh" to her "how are your tenderloin tips?" inquiry.  

    For what it's worth, I'm pretty sure no one in the back has actually tasted their $18 caesar salad with aforementioned blackened (read: caked with 5 times too much blackened seasoning) tenderloin tips and stale croutons, otherwise it wouldn't be on the menu.  I'm 99% sure they're using bottled sysco ceaser salad dressing because it had no flavor at all.  Quite a juxtaposition next to the way overseasoned beef.  

    I'm on the 11th floor and my wi-fi is chugging away at a whopping 1 Mbps as the signal is so low. This laptop usually can find a signal through a lead wall, so I'm pretty sure there's no access point on this floor.

    Wow, I sound like a bi#ch. Still, unimpressive.  The rooms are spacious, bathrooms aren't, and there's a ton of children running through the hotel.  I was going to enjoy a swim before bed but the pool area was overrun with little whippersnappers and there doesn't seem to be an adult-swim hour so I took a pass.  Hopefully it quiets down a little after the weekend.

    07/06/09 | Link | Rating: 2.0
    7. Sam S.
    I spend a lot of time on the road and a lot of those nights are spent at SPG hotels. I must say, I was not pleased with my stay at this hotel. Actually, I was quite disappointed. The location is good it is fairly central. However, I expected a lot more of the experience. I attempted to order room service and could not get someone to answer the phone. When I did get to place an order it took 30minutes then I had to send it back since it tasted very unpleasant. Then there was a broken fixture in the room. Maintenance came up and look and indicated that they would be back the next day but never came back. I usually do not have high expectations for Sheratons but overall this experience was just much less than I was expecting.

    08/12/12 | Link | Rating: 3.0
    8. Terri c.
    I'm a flight attendant and stay here regularly.  It never fails that I am disappointed here.  
    I'm agree with Wendy.  Every time I'm here the maids or other staff wake me.  Here it is, 8am on a Saturday and I'm bothering to write a review on Yelp about this situation, because the maids woke me at 7:30!  EVERY TIME.  And I'm on pacific time too.  This stinks  Saturday!!!  And if it's not their knocking on every door, or crazy vacuum next door, then it's the obnoxiously loud radios!  
    I don't have a choice wether I stay here or not, but you do... make a better, more quiet decision.
    Oh and I've contacted the manager about this ongoing complaint both in writing and phone, and received no response.

    07/01/12 | Link | Rating: 2.0
    9. Laura M.
    This past weekend I was suppose to stay at the Sheraton for a conference. Upon arrival the lobby looks nicely renovated and clean, but once you get to your room it is all over. The rooms say they are "renovated" but they look nothing like the pictures and are extremely dirty. The bathrooms are tiny, old, and unclean. I tried switching rooms, and was disappointed even more! The staff was rude and unhelpful. Then when I decided to check out and go to another hotel I was told my credit card would only have a $250.00 hold on it for 48 hours. Instead the put an $840.00 hold, which was the rate as if I had stayed my whole trip plus the $250.00. It was a mess! A number of my friends at the conference were also unhappy with their rooms! If you are going to stay in downtown Forth Worth go to the Hilton or the Omni! They are both exponentially better! I would never recommend this hotel to anyone!

    26/09/11 | Link | Rating: 1.0
    10. Shannon L.
    Not the best place I've ever stayed in.  My room was pretty nice.  The bed was comfy.  The walls are paper thin though.  I could hear my neighbors every word.  Shula's was definitely not up to standard.  Drinks are expensive compared to the bar at the much higher end Omni hotel down the street.

    12/02/12 | Link | Rating: 3.0
    11. Carri A.
    The Sheraton is generally a very nice hotel and the staff that I interacted with (front desk, valet, etc) were all quite friendly and helpful.

    The rooms are large with nice beds, comfortable linens and flat screen above a HUGE desk that was almost the length of the room.  I was very disappointed with the size of the bathroom and have come to expect hotels to have a separate area for the sink outside of the toilet and shower area.  The towels were a little scratchy.  Also, popcorn ceilings??  Ugh.  And the location of the hotel is at the southern edge of downtown so if you cross I-30, lock your car doors because it gets pretty sketchy pretty quick.

    Valet is $18 per night (unlimited in-and-out) and the self-park is $12, so my friend and I went with valet since it's convenient and in the garage as opposed to the self-parking which is an uncovered chain-link fenced area on the other side of the building, we were told.  It was worth the extra $6 to not worry about the car.

    01/11/10 | Link | Rating: 3.0
    12. S T.
    Very nice modern upgrades to the Sheraton. Restrooms are very nice and clean. Free freshly popped popcorn and computers plus Wi-fi. They also have shoe shine service. This hotel service staff is always so courteous and helpful. With the well known Shula's makes the hotel at the top of my list to have a weekend leisure intown stay. Can't say anything bad of this hotel.

    21/01/11 | Link | Rating: 5.0
    13. Nicholas D.
    Bah, Ugh, Ewww, "Are You Serious?!?"

    That is what comes to mind when I think of my stay at this Sheraton.

    I stayed here one weekday night as a little stay'cation with a friend so we could spend the night in Fort Worth.

    Check in was short and sweet. They got a point for that!

    Room: We reserved a room with 2 queens. The TV was placed right in front of one of the beds, making it hardly viewable from the other. I said BAH, I'm not here to watch TV anyways.

    Room service isn't available after midnight. UGH!

    Vending machines in the hallways, EWW *tacky*

    Received my bill in the morning, two calls to a 800 number costing $1 each were on there. I called the number listed on my cell and it was for a Days Inn reservation service. I've never stayed at a Days Inn, and don't plan on it in the near future. I presented my dispute to the Front Desk. The only buttons I pushed on the phone in the room were the preset ones. They rebutted by saying that phones are directly linked to the rooms and I was registered when those calls were placed. "Are You Serious?!?". $2 freakin' dollars! It's the principle for me. I don't get it.

    This place was horrible for me! Stay away if you can!

    26/03/10 | Link | Rating: 1.0
    14. Andrew H.
    Nice lobby and large rooms.  Front desk staff are friendly and helpful.  Great beds but rooms lack some of storage space usually found in hotels of this level and the bathrooms are on the small side.  Somehow, the rooms feel slightly dated.  Request a room on the side of the building away from the railroad tracks unless you need an early AM wake up.  Fitness center is clean and adequate.

    Water gardens are right across the street as is convention center.  Some interesting restaurants are just a short walk away.

    07/05/10 | Link | Rating: 3.0
    15. Mike B.
    A nondescript, aging Sheraton in a forgotten about corner of Ft. Worth.  I stayed in a nice, large King suite which had a wet bar but no fridge?  The club lounge was nice, but everything about the hotel spoke to its age and lack of refurbishment (especially the furniture).  I think there are probably much better choices in Ft. Worth.  The free Wi-fi was nice and worked well.  Not much of a view of anything for a Spa, and a pretty standard pool area.

    04/08/12 | Link | Rating: 3.0
    16. Smooth J.
    First off, I don't do many reviews because I think that most "Yelptards" are completely narcissistic and confuse what is not a big deal to the end of the freaking world.  Like the person who gives a restaurant 4 stars instead of 5 because they didn't have enough parking and they had to walk a little bit to the restaurant.  Boo-f*cking-hoo.

    That being said, this Sheraton is an absolute toilet. Why?

    1-Check in, room is 80 degrees and cold water is hot.
    2-Find massive roach, and I do mean massive, in the tub. It was like 3". Change rooms.
    3-Call downstairs next morning to get my car. Wait for 20 minutes. We dont have your car. Oh wait, here it is.
    4-Call room service next day. No one answers. Call guest services.  No one answers. Call front desk. Answers after 15 rings. Tell them room service isn't answering. Says he will personally have room service call me within 2 minutes. 10 minutes later. No call.
    5-Call room service again and get "Jose". I want a bottle of wine. Fine he says, 20 minutes.
    6-30 minutes later no wine. Call down.  Its on its way up.
    7-15 minutes later. No wine
    8- Call room service to complain. No one answers.
    9-Call front desk. I will get right on that and call you back in 2 minutes.
    10-Think he called back?
    11-Went down to bar where Jose and pals jerking off to their phones.
    12-Order glass of wine.
    13-Get half pour.

    Screw. This. Place.

    Oh, and I am a Platinum Marriott member who was trying out SPG because of a loyalty program with Delta. Good work SPG.

    07/08/13 | Link | Rating: 1.0
    17. Rina C.
    this Sheraton is right next to the water garden, which is a must go location.
    I really like the water garden....
    now back to the hotel,

    the staff is helpful, I was able to check in early.  (arrived at 1pm)
    the Jaccuzzi and pool area looks nice but I didn't have time to use it.

    we got up grade to a corner suite which is a very big room.
    the bed, I will agree with the other yelper is not very soft.

    If you are SPG gold/platinum member you can go to the club lounge on the top floor where they serve appetizer in the after noon and breakfast.  It's a huge area with comfortable sofas.
    very nice. the breakfast doesn't have many items but it's quite good.  

    I want to come back again and stay for more days in the future.

    14/12/11 | Link | Rating: 4.0
    18. Missy G.
    I recently stayed at the Sheraton Hotel and Spa in downtown Fort Worth for a weekend. My boyfriend and I were in town for his birthday celebration and I can't say enough good things about our experience at the Sheraton. The hotel staff went above and beyond our expectations to ensure we had a memorable stay. The front desk staff and valet always greeted us with a smile and positive attitude and they ensured we had everything we needed. We will definitely stay at this hotel the next time we are in the Fort Worth area.

    29/05/13 | Link | Rating: 5.0
    19. Mike M.
    Bottom line, not that great. The lobby was nice and that's it.  My wife called to ask a question and was placed on hold and then forgotten about. The rooms are rundown and the bathrooms need to be renovated (there was rust around the fixtures). This hotel is not within walking distance of anything. The pillows were very cheap and provided no support.  Valet parking was $22/day or you can park in an unattended lot across the street for $10/day. Unless you get a great deal online, pick a different hotel.

    28/12/13 | Link | Rating: 2.0
    20. Nickie G.
    When I go out to Fort Worth I have to get a hotel so I can get my drink on without worrying about the trek back to Big D.  The BF's mom works for Sheraton so she got us a discounted room at the Sheraton Fort Worth.

    The location is a little outside of the downtown proper area, but still conveniently located to wherever you want to go.  We were checked in quickly and they let us check in early which was nice.  And instead of valet we chose to park for free in the lot behind the hotel.  Free parking?  Nice.

    The lobby is huge and there is a bar, a gift shop with some actual interesting souvenirs, coffee shop, and I think there was a restaurant too.  I also saw a pool area and I'm pretty sure there's a spa there since it is in the name of the place...unfortunately I didn't get to partake.

    The hallways make the place look old with the dated colors.  However, the room was spacious and nice!  The bed was huge and I looooved the soft pillows and bedsheets.  There was also a flat screen tv, coffee maker with coffee and tea options, a nicely sized bathroom with the curved shower rod for extra room, a hair dryer, etc.  Pretty much everything you would expect from a nice hotel room.  The BF did mention that the shower head was extremely low for him to get underneath it so if you are tall you are going to have some problems. And despite the fact that there was a big student convention going on I had no problems with noise in the hallways when I was trying to sleep.  Who am I kidding?  I was probably the one that others were griping about when I came home at 2am that night!

    Overall a great place to stay as your home base if you are spending some time in Ft Worth.

    08/02/10 | Link | Rating: 4.0
    21. Chris E.
    Dated property. Staff is friendly. Rooms are comfortable though could use a furniture refurb. Toilet uses a "high tech" pressure system that just doesn't work. Maintenance came in to replace a part - they were prompt & nice - and they complained about how often they have to repair these systems (daily).

    Room service food was OK, not great. Self-parking is in an uncovered lot behind the hotel.

    Too many strikes against this property - I'll use the Marriott Residence Inn next visit to Ft. Worth.

    23/06/12 | Link | Rating: 2.0
    22. Tonya T.
    I often find Yelp unreliable when it comes to hotel reviews. There are multiple x factors that mean two people can stay at the same hotel on the same night and have wildly different experiences. I realize this is true for restaurants as well, but it's in the hotel category where I've found this to mostly be the case. Maybe someone at the front desk was rude to you. Maybe you happened to have a noisy neighbor. Maybe housekeeping wasn't on top of their game that day and the room wasn't spotless. Maybe you are from a small town and your idea of what the "ghetto" is is completely out of whack.

    My experience with the Sheraton just happened to be a positive one. Check-in process was a breeze and they had no issue with our late check-in (around 10pm). Room was spacious and clean. True, it's not smack-dab in the middle of downtown, but there are bars and restaurants within walking distance. I felt completely safe at all times - no sketchy characters hanging about. The Cultural District and The Stockyards are both a quick car ride away. Pool and hot tub were nice, if overrun with noisy children, but that's not the hotel's fault.

    Downsides = in-room wifi was spotty. Parking is $18/valet, $12/self-park. The self-park area does look a little sketchy - it's behind the hotel, next to a train station, but it is gated and we didn't have any problems.

    Like Jaime said, be sure to check out the Fort Worth Water Garden across the street. It's really unique and well worth a look.

    21/03/11 | Link | Rating: 4.0
    23. Shelli R.
    I stayed at this hotel in early June 2012 as part of a family vacation with my daughter, son-in-law, and grandchildren (ages 4 and 6).  I was in a room with my grandchildren and their parents were in a room down the hall.

    The room was average in every way. No standout features to recommend, and nothing to complain about.  The common areas of the property were somewhat less luxurious than expected for a downtown hotel one block from a major convention center.  

    The indoor pool area was dismal. The lighting was inadequate and the pool chairs were somewhat uncomfortable.  The decor was mostly gray concrete and the whole effect was like swimming in a parking garage.

    Room service was not up to par. I ordered dinner late one evening for the kids and me. My grandson had chicken strips that were obviously deep fried from frozen. My granddaughter had a grilled cheese sandwich that was toast and a lump of cheddar cheese that were nuked (if you have ever had microwaved bread or cheese you can imagine how inedible that sandwich was). My BLT was ok but the bread was hard. And, everything came with overly seasoned, soggy french fries that were dripping with grease.  

    The one plus about this hotel is its location across the street from the iconic Water Gardens.

    This hotel is probably best suited for business travelers who need a convenient location near the convention center and downtown with basic amenities.  However, i wouldn't suggest it for families on vacation.

    Overall i would give this hotel a grade of C-.

    24/06/12 | Link | Rating: 3.0
    24. Jake W.
    Pretty bad Sheraton.  It's pretty loud and there's nothing in walking distance.  When I first checked in, I had some issues which and emailed the manager, who promised to make a better effort next time, but I just hope I won't have to stay again.

    31/07/13 | Link | Rating: 2.0
    25. Tina T.
    I am a long time SPG Rewards Member and always pick their properties no matter where I travel whether it's for business or pleasure. They usually have nice properties and in my opinion, the best hotel rewards program there is.

    I stayed at this hotel this past weekend. The valet, concierge, and front desk guys were very friendly and I was able to check in very quickly.

    Upon arriving to my room, I did not receive the Standard King Size bed that we reserved using our American Airline miles and paying the difference for the second night. Okay no biggie...for right now...

    It was warm when I entered the room but that is usually the case in Texas-heat so I turned the thermostat down to 54 so that it could cool off quickly. I turned the fan on high and there was no air blowing out!

    I decided to go take a shower before I headed out for a birthday dinner and after using the bathroom, the toilet did not flush. I thought it was one of those quirky handle things but it still would not flush.

    I got out of the shower and got ready and everything (approximately an hour later) and the room thermostat was still reading 79.

    I went down to the front desk as I was heading to a nearby store and asked that they have someone check the room. The front desk guy was the same guy that checked me in...we will call him Brandon. He apologized and said that they will send an engineer to my room and he gave me a $10 voucher to use at the deli-- which was overpriced-- a bottled tea and power-ade costs $8.37.

    About an hour and a half later, I return and the room and toilet are still not working properly. I didn't have time to try and switch rooms so I told the shuttle driver to remind Brandon about my room.

    We come back to the room at about 3 a.m. and it's still hot and the toilet didn't work. We immediately went to the front desk and they came up to the room to check it out and then moved us to an upgraded room which was a nice suite even though it didn't have enough towels and shampoo.

    The next afternoon, we received a knock on our hotel door and it was room service with a handwritten apology from management and a tray of assorted cheeses, fruit, and crackers.

    A nice gesture until I was reviewing my FINAL (not pending) bank transactions and we we were charged $28.65 for our "complimentary" fruit and cheese. Not to mention, my deli charge of $4.22 which was actually $3.24 on my receipt.

    Sooooooooooo, in a nutshell, the hotel staff (front desk, valet, concierge) are nice but that's about it. The lobby is nice too as well as the pool, spa (overpriced), and suites.

    07/08/12 | Link | Rating: 2.0
    26. Jennifer M.
    The hotel itself is nice and the location is convenient, however the room itself is in need of some serious maintenance and a little upkeep goes a long way. Our room was not very clean, the staff was okay they were not as helpful or welcoming as I am used to. The trash cans did not have liners and you could see all the streaks and such from whatever was in there for who knows how long? The phone and table were really dusty. Overall the cleanliness was by far the worst I had seen. It was our 5 year anniversary which was noted on our reservation and we didn't even get a happy anniversary at check in? I used to manage hotels myself and that just takes such little effort for a large impact on someone's experience. We will not be. Staying there again, we will be going back to the omni.

    09/06/14 | Link | Rating: 1.0
    27. Beau S.
    Stayed here a week for work and it was a fairly decent hotel in the heart of Fort Worth. There is nothing that stands out about it but I had no major problems with it. The rooms only had a couple outlets and the bar/restaurant is underwhelming. If you can get a deal on this place go for it. The staff was all very nice too.

    25/11/12 | Link | Rating: 3.0
    28. Alan W.
    I've stayed at a lot of Sheratons some really nice and some that are just what you have come to expect of a "remodeled" Sheraton.
    Stayed here March 2012

    I would stay here again if I was here for work as the quality of the hotel is average and defin. good for business travel.
    I was here visiting family so typically when you are on vacation we would stay at a Westin or higher.

    The pool is really nice (in-door), bars are nice and general hotel areas are nice. Has a SPA but obviously not as high end as you would expect for a hotel that actually has "Hotel and Spa" in the name. It does the job though.

    Staff are all attentive and nice and location is centrally located to downtown.
    Only complaints:
    1) Rooms feel like they are worn. I was upgraded to a corner suite but there are just little things that make you feel like this place has just been through a lot. Considering that I spend a decent amount with Starwood hotels you would think they would put me in a room that at least has carpets that don't have intense stains :). I've been to some bad Sheratons but honestly, how much does it cost you to deep clean or just change the carpet in the room. Or at least put your platinum in a corner suite that's clean. You should at least know which rooms have messed up carpets or not.

    2) Train. I think others mentioned this but if you are a light sleeper, ask for a room away from the trains. I didn't ask to change as we were OK with it but if you don't want that awesome freight train experience, get a room opposite the train side.
    Overall, good value and good place to stay if you are not here for a romantic getaway.
    Business trips are fine.

    3) Bring earplugs to the toilet. I usually commend on a good flush but these toilets might take you with it. Not much they can do on this but just an FYI

    29/05/13 | Link | Rating: 3.0
    29. Maribel W.
    WoW! I am surprised at the other negative reviews? I was there for 4 days and I had a great experience. Loved the SPG Club Lounge snacking and drink options..very generous and tasty. The staff was awesome to me; super friendly. I wanted to go to the museums and they offered to take me and said to call them back when I was done..that they could take me anywere within a three mile radius for free and they sure did!!! I was treated like the Queen of Sheba. The Spa experience was amazing...I do a lot of traveling and have stayed at many hotels nationwide and internationally. Bed was super comfortable..but like any other place...must depend on who you deal with..employees, etc...???

    28/08/13 | Link | Rating: 5.0
    30. Paul K.
    This place is pretty dumpy for a Sheraton. Not sure where the "and spa" comes from, the so called spa looked pretty sad when I walked by, and I certainly wouldn't come to this location for relaxation. The first room they gave me was next to the freeway AND a train line- can you say loud? I complained and they gave me a room on the other side, quieter but still dingy as hell. Fitness center is totally ghetto, not even a water cooler- but it does have a beautiful view of the railyard while you're walking out. Lastly, when you go out at night, it's in a sketchy area. In short, I'm staying elsewhere next time.

    30/01/13 | Link | Rating: 2.0
    31. Stephanie K.
    I was at the Sheraton in Fort Worth for a business meeting. First the conference rooms--the rooms themselves were okay, but the food served was mediocre at best. Not enough vegetables, and the vegetarians were pretty much out of luck. Granted it's Texas, but still. And they had NO caffeinated tea, which is just weird. Usually it's the other way around...

    The room was okay. A bit small and in need of some TLC--trim pieces just missing in the bathroom, mold in the shower chalk. That said, the bed was comfortable, and the sheets reasonably soft. Overall, not bad--just not anything special.

    07/04/13 | Link | Rating: 2.0
    32. Kevin N.
    It's a pretty no-frills (frill-less?) arrangement, and I had occasion to get to know these guys a little during a move: the spa part, though it exists, seems a little more in name than in posh actuality, and the rooms, though spacious and comfy enough, were definitely not as modern as other SPG properties where I've spent time. It's not exactly a sans-amenity hotel, exactly, but you'd be hard pressed to confuse it with a more ornate hotel environment.

    Situated on the edge of downtown, you're technically within walking distance of dining and nightlife, but know that it wouldn't necessarily be a comfortable walk, contingent on where you're headed. Nevertheless, the valet guys were super on the ball in my experience, and told me that with a couple of minutes notice they could always have my ride ready. And they did. Fortunately, I don't have to bunk at a hotel often in Fort Worth, but given that option, I'd certainly consider doing so here. I just most likely wouldn't expect the pampering experience of a lifetime.

    14/01/13 | Link | Rating: 3.0
    33. Ajit K.
    This place has a very good location but that's about it. The rooms are not soundproof at all, the wifi is terrible, parking is a rip off. So all in all not a pleasant experience.

    17/03/14 | Link | Rating: 2.0
    34. Perrin W.
    I didnt even stay here, this review is strictly written on the mistakes made by the hotel and how it was handled by the staff.

    I was supposed to come to Fort Worth for a wedding and had planned on staying 2 nights, life circumstances changed and I had to cancel my hotel stay altogether.  I called to cancel my reservation 16 days before my scheduled stay, got it taken care of, received a cancellation # and email confirming said cancellation that same day.  So, all is good right? Wrong.

    Today (the Monday after the weekend I was supposed to stay at the Sheraton in Fort Worth) I checked my credit card statement and saw 3 DIFFERENT charges to the hotel.  Reminder, I never was at this hotel at all, ever, and had my cancellation # saved in my email.

    I got all the emails together for reference and called the hotel, expecting an easy, quick refund and fix with an apology, and I would be on my way. After all, I had the cancellation # AND called armed with my original reservation confirmation #.  I was then told, by the woman in accounting, that I had reserved 4 rooms, and only one of them was cancelled.  4 ROOMS?! Why would me and my fiance need 4 rooms?! I tried to laugh it off and told her sorry that must have been a mistake, I even had my original reservation email here, showing 1 room, 2 nights, for 2 adults.

    The girl I talked too (I say girl because her immaturity was quite evident in her horrid behavior towards me) then proceeded to tell me, "You are wrong, you reserved 4 rooms and only cancelled one, so this is on you." I was a bit taken aback at this and, being in customer service myself replied "I understand there must have been a mistake made somewhere, but as the customer it is certainly not on my end, I called to cancel my reservation with plenty of time to avoid penalty here is the cancellation #, I just want these charges to be dropped from my credit card.  If you cannot help me could I please talk to a manager."  At that point, I was hung up on.

    When I called back to the hotel, I explained to the concierge what had happened and he replied "Oh um, well hold on I'll transfer you to someone I guess" and then I was left on hold for 20 minutes, during this 20 minutes I could tell the line I was holding on was repeatedly being picked up, and placed back on hold, as I could hear laughter and talking in the background intermittently during this time.  Finally, the line was picked up and I was promptly hung up on again.

    After this I called the Sheraton corporate line, where the customer service is actually wonderful and very helpful.  But while my corporate representative was helping me, agreeing that my reservation WAS indeed cancelled, and somewhere along the way my same reservation was entered into the computer 4 times, even though I only ever received one confirmation #, he also had to call the Fort Worth Sheraton directly.  At this point, they were unreceptive to even their corporate counterpart.  He had to place me on hold to converse with the hotel, and had to come back to my line twice to let me know he "was being transferred from person to person, and could certainly see where my frustration lay."

    Sheraton Corporate ended up handling this and resolving the issue, but I just want to reiterate how sub-par and horrendous I was treated by the on-site employees of Sheraton Fort Worth. When I head that way again, which I certainly will, I will not be wasting my money rewarding such behaviors and I witnessed.

    08/04/13 | Link | Rating: 1.0
    35. A B.
    DO NOT stay here..bugs everywhere and service is horrible. Took us 3 hours 4 calls to get a blanket. Was there 7/9-7/11. I'm Hilton Honor Diamond member but my husband is the Elite for Starwood. My husband went back there this week for work and the air conditioning broke down in his room and the way they handled it was horrible. my poor husband was in his room with no air in a hour and had to go down stair to get a new room key and and then have to move everything by himself. This is the WORST Sheraton and DON'T stay here if you have a choice. I'm very surprised that the management has done anything to improve.  I think we will stay with Hilton for sure.

    23/07/13 | Link | Rating: 1.0
    36. Brian J.
    Clean but very noisy (trains) room.  Front desk staff a bit unfriendly at check in.  Bed not most comfy.  Deli staff would rather text than greet customers.  Overall disappointing.

    22/09/13 | Link | Rating: 2.0
    37. Jennifer S.
    Great location directly across from the Water Gardens!  The rooms are nice and the staff was super friendly too!  The club lounge was great for breakfast - continental and warm breakfast options.  Love that my small dog could stay for free and was welcomed as a valued guest.

    My only complaint was that housekeeping knocked twice even though I had the "Do Not Disturb" sign on my door.

    18/11/12 | Link | Rating: 4.0
    38. Jimmy P.
    Checked in on June 1st, 2013 for a REX 2013 convention. Checking out on June 6th, 2013

    The front desk was very friendly and VERY efficient. I was checked in within 7 minutes. The lady also looked like Miss Texas. :-)

    The room was amazing. It was very spacious and the bed was very COMFORTABLE. I just LOVED the room.

    The only complaint I have is the vending machine. The one on my floor (12th floor) was sold out. I went to the other floors to get some Soda Pop, however, the vending machine did not work. Mr. Sheraton, please refill and repair the machines. This just drives me crazy. I need my Soda Pop fix ... :-))

    I was very pleased with all of my interactions with the staff at this Sheraton except for the young lady at the coffee stand in the lobby. I wanted to get a cup of coffee but she was too busy talking with her friends then serving me. After waiting for about 2 minutes, I just left as she did not acknowledge me and it seems her conversation with her friends were going to take a while.

    So I left and went to Omni Hotel. There is a Starbucks in the Omni and I was served also immediately there. My regular, three shots over ice in a Venti cup. :-))

    Mr. Sheraton, maybe you forgot but the smallest things make the DIFFERENCE.

    Overall I did enjoyed my stay at this Sheraton.

    p/s thank you so much for the Free WiFi in my room

    05/06/13 | Link | Rating: 4.0
    39. Scott B.
    Listen, this place is a dump. Beside from my opinion that this Sheraton is dirty, they have double charged my credit card on the past two stays.

    It's pretty f'n frustrating when I have to make repeated phone calls to this property, after they overcharge my credit card. I could understand one occurrence, but they double charged me twice! I won't insinuate that this is a common practice, but one could question their billing tactics.

    I wouldn't even stay here again if the room was free.

    11/09/13 | Link | Rating: 1.0
    40. Jack J.
    The staff was pleasant and the room clean. Otherwise, I'll skip this location if I ever chance to be in Fort Worth again. It's more like a Four Points than an actual Sheraton flagship hotel. Noisy, dated and a bit drab. I have no idea why the word "Spa" is attached to the name.

    15/07/14 | Link | Rating: 3.0
    41. Cyndy M.
    We had such a great stay here! Everyone was so friendly but not over the top. The front desk checked us in early without a fuss. When we got there, I saw one of the front desk girls - Autrey - get yelled at by a man in a business suit over wanting $6.00 ( yes - six dollars) credited to his room. She was still really nice to him and gave him what he wanted whereas I would have returned his attitude to him.

    The room was spacious and clean. Very quiet. Didn't get disturbed once by cleaning staff. AC worked great.

    We will definitely stay again the next time we are in the area!

    26/01/14 | Link | Rating: 5.0
    42. Derek D.
    General Manager Mr. Jon Yeoung and all of his staff helped to make our 15th wedding anniversary an experience we will not soon forget. We got the Champagne Package, which included an early check-in, a large suite, exceptional dinner, a bottle of iced champagne, breakfast each morning (made-to-order omelets!), chocolate covered strawberries, and great two nights, with a late check out, with the love of my life.  (NOTE: Love of my life not included in Champagne Package). We had the pool to ourselves and enjoyed the Water Gardens across the street. I had laid out silk rose petals all over the room. When room service came the second day, the arranged some petals on our made bed in the shape of a heart. All the staff was attentive and accommodating. Based on other reviews, I thought the trains were going to be a nuisance. I didn't even notice them. The bed was comfy, with clean linens and down pillows (my fave). If your looking for the Four Seasons (which I love), then go to the Four Seasons. If you want a solid hotel at a reasonable rate with excellent management from the top down, then this is your place.
    Thanks Sheraton!!!!

    02/02/14 | Link | Rating: 5.0
    43. Elizabeth B.
    Stayed here a year ago and didn't understand the terrible reviews. Now I get it. The only thing keeping me from demanding a new room -- or even heading to another hotel is that I've finally got my kid asleep after two hours.

    I sprung for a hospitality suite with a sofa bed because we're traveling with two children. But we can hear every word coming from the adjoining room - both conversation and the TV. Now, the occupants are obnoxious and don't seem to recognize they're sharing a wall. But the soundproofing is so bad that there might as well not be a wall at all.

    And the toilet doesn't flush. Dreadful.

    Staying in another Sheraton next week and already dreading it.

    29/12/13 | Link | Rating: 1.0
    44. Jelena Z.
    I... can't. Not again. On a day that was plagued with unrelated customer service issues, the last thing I wanted to think about was having another difficult conversation just to get a semblance of what I had paid for, and at 10pm. Unfortunately, I was met with two queen beds instead of a king and in the morning, wasn't able to get a receipt after my rate was altered (I had found a cheaper rate on Hotels.com so Starwood matched the rate). Um, how am I supposed to get reimbursed for my business travel if I can't produce a receipt?

    Thanks guys, for making it my problem to contend with. It's very rare that I have an issue at a Starwood property considering their excellent customer service mission and my earned loyalty status, but here we are.

    15/05/13 | Link | Rating: 2.0
    45. Longorious L.
    This place was terribly loud!  

    The first night we stayed here I was awoken at 3 am because the couple next door was having a raging fight.  She's a ******** *****! and he was a ******* *******! For over an HOUR yelling, screaming...crap got thrown.  What the ****?! Do the world a favor (and your children) and get a divorce already.  It's too bad you couldn't do that BEFORE you were in the room next door keeping me from sleeping.  

    Then the second night, I was woken by drunk people yelling down the halls because it seems no one has any respect or common courtesy for others in public places esp. hotels where people might be oh, idk, SLEEPING.  Just when I think the last wave of borachos are passed out on their floors this woman starts banging on the door next to ours yelling for some dude.  Good LORD woman ever heard of a cell phone?!?!  Call him.  

    All of this was made worse by the fact that my dog thinks she's some sort of guard dog even though she couldn't hurt fly.  Every stomp, holler, slamming of the door was followed by BARK BARK BARK BARK.  I can't control her anymore than I can control the A**hats who stay at this hotel.  

    Never again will I stay here.  I value my sleep far too much.

    06/12/13 | Link | Rating: 1.0
    46. Michael A.
    Hotel is nice but they charge you $20.00 a day to park! I would rather them be honest and build that charge into the room fee rather than surprise you with it. I can see it makes all of the customer's upset. it's a wonder why this hotel has a poor Yelp rating. It is a nice hotel though, so they deserve 4 stars.

    28/07/14 | Link | Rating: 4.0
    47. Tracey C.
    I will list the disappointments in the order that I experienced them. Firstly, the actual entrance to the hotel is not clearly marked; we drove around the entire hotel before finding the entrance. Then we were surprised to find that parking in the hotels parking garage is $20 per day even though we were checked into the hotel. From there we entered the lobby area and we were very surprised to see the entire lobby floor was under construction. After seeing photos of luxurious common areas with richly appointed decor we found ourselves staring at beige painted drywall in every direction. Due to the construction there was no gift shop, convenience shop or Starbucks coffee shop. After getting checked in we get to the room, which is nicely appointed, and a good size. Deduct points for lack of mini fridge. Then I inspect the bathroom. I would compare it to the lavatory of a commercial airplane. The door misses the toilet by mere inches. We leave our luggage and go to explore the hotel amenities. First stop is the pool, hot tub and sauna. The pool & hot tub are indoors which is a plus but the area gives the first impression of a dimly lit giant beige painted cave with no windows, surrounded by drywall. You almost feel as if your in parking garage. We make a quick scan for the sauna and come up empty. From there we visit the Spa to make appointments for the next day. While in the Spa I inquire as to the hotels Sauna. This is where things get really odd. The cashier girl takes us through a maze of hallways and after 3 or 4 lefts then right we come to a key card locked door. She uses the spa's key card to unlock the room and low and behold the sauna is nestled inside. The "Sauna" is a portable 5x5x8 box, the likes of which you can order off Amazon.com . This was really the biggest disappointment of our stay. We had chosen the Sheraton specifically because their website specified "Sauna" where other local hotels did not. Textbook definition of the "Bait and switch". If getting to the Sauna was not so convoluted with first working off the Spa Business's hours, then finding your way thru the maze of hallways, passing a dozens doorways and broom closets and then needing the Spa's key card to access the Sauna's room, you finally get there like some episode of Mission Impossible to find this little portable box. I'm already thinking about leaving but decide stay the night and see how it goes. The night was terrible. I had to use all 4 pillows stacked atop of each other to get my head off the mattress. They were akin to half filled sandbags. If I wasn't fist fighting my pillows I was listening to the various police sirens, fire trucks, garbage trucks, cars peeling out up and down the strip or various large machines cycling on and off throughout the night. It was like trying to sleep in the middle of Texas Motor Speedway during the Winston 500. The next catastrophic fail happened the first and last morning of our stay. We were comp'ed a free breakfast in the "Club Room". Now we watched the hotels TV channel that night and saw images of very nice and inviting Club Rooms where people are lounging about comfortably and chatting. Scenic views and the whole bit. So, morning arrives and we are looking forward to our free breakfast. We were told breakfast ended at 10:30 and we head out to find it at 10:00. The Club Room turned out to be room 1077 which in fact looked like two hotel rooms with the dividing wall knocked down. As for the inviting and comfortable images we saw on TV the night before, we arrive to find a partially decorated room furnished with tables like you might find in a Waffle House complete with little chairs. And to our surprise breakfast ended 5 minutes ago. Nothing left except the smell of bacon and eggs. We return to our room, call and the front desk and ask again when breakfast ends. They again tell us 10:30 and we explain to them it has already closed at 10. To solve the matter they give us 2 free vouchers for breakfast in the dining area in the lobby. We finally eat breakfast and try to decide what to do next. I have a mind-numbing headache from my night at the Speed Way and all I want is an Advil. Of course I forgot to pack them and since the Hotel has no shop I am forced to navigate Down Town Fort Worth for something as simple as a single pill. I opt to try to sleep it off. We return to our room after breakfast and try to sleep. The sounds of the city accompanied with the various electric drills and parade of maids up and down our hallway keeps me up. Then about the time I think Im finally nodding off for the first time since we checked in the day before, the complimentary hotel alarm clock on the nightstand goes off right at 12 noon. Apparently left set by the last poor souls who stayed in the room. Having no idea how to turn it off I am relegated to ripping it from the wall. Looks like I'm out of space to type so I'll close by saying we got massaged then checked out a day early. Never to return.

    23/02/15 | Link | Rating: 1.0
    48. Joe D.
    Been staying here on and off for the past 4 years and it's about time for their renovation. The Club floor looks fantastic. I also have to say they have the most spacious and well stocked Club lounges of any recent SPG property I've stayed at. Kudos to the team here.

    03/11/14 | Link | Rating: 4.0
    49. Mike S.
    We had a few issues when we checked in and it seemed to be one thing after another.  However, the management stepped up and solved all issues and in fact, they went above and beyond the call.

    Yes, I'd stay here again.  There have been complaints written on here and yes the hotel is being renovated, but that's just going to make it better.

    Special thanks to Helen and Crystal who were wonderful.

    18/10/14 | Link | Rating: 4.0
    50. Zachary R.
    This abomination of the Sheraton name, has ruined my vacation. My first impression of Ft Worth has been scarred by the disgrace of this hotel.

    For starters, check-in/check-out is an inevitable time suck that establishes the low standard. Then the overall hotel has a decade old design both inside and outside the rooms. The room doesn't not have a microwave, they have to be requested. Secondly, the cleaning crew starts early in the morning from the top of the hotel, as a "wake up call".

    Although the hot tub/pool along with the ambient music were both relaxing, my meditation was brutally interrupted when gorditas took it upon themselves to order pizza. The breakfast was expensive and insufficient. It would be best if you eat in an actual restaurant.

    Lastly, if you are from Texas, the gift shop is a waste of you time. The semi-friendly staff is not enough to substantiate the inadequacy of the hotel.

    23/07/14 | Link | Rating: 3.0
    51. Rachel S.
    This place is kind of a dump.  And by "kind of a dump" I mean that it is a f*ing dump.  Granted, they are renovating, so that will help.  Hopefully they find a way to make the lobby feel less like a mental institution.  The pool/hot tub area is bleak.  Like, BLEAK.  The desk agent was very nice, and he upgraded us to a suite and gave us access to the Club Lounge, so that was nice.  Our room was on a floor that had already been renovated, so at first blush it was quite lovely.

    Then I noticed the popcorn ceiling (which always makes me feel a bit of mesothelioma coming on) and that two of the bed's four posters were shoved up against the sprinkler bulkhead (and that this heinous ceiling was quite low).  

    What really mattered, however, follows:

    1.  The bedding was awful.

    2.  The door didn't fit properly in the jamb so it was still pretty bright in the room with the lights off.

    3.  There was an adjoining door that seemed to be made of paper, because I could hear my neighbor's insomniacal TV watching as if I were watching TV myself.

    4.  The windows were so caked in mud you almost couldn't tell that the view was of a train yard.

    There were a couple of good things though:

    1.  There was a large and comfortable sectional sofa in the room that was great for hanging out in the room.

    2.  Basic WiFi is free and was sufficiently fast to watch Netflix. Not bad.

    I only stayed here because I was attending a wedding in Fort Worth and this was the closest SPG hotel to the venue.  Otherwise I never would have booked at this hotel.  Side note: we were upgraded so it's irrelevant to me, but they charge you more for a room with one king bed as opposed to two queens.  I've never seen that and it is stupid.  Also they charge for parking.  Lame.

    15/10/14 | Link | Rating: 2.0
    52. Cortney L.
    Venue Rental Review: We reserved a room for a baby shower at this location. The event staff was thorough in their communication and documentation. Diana answered any and all questions I had regarding the venue and menu request for the food. The kitchen did an amazing job with the food. The room rental was affordable. The food cost was a little high but the convenience of not having to bring anything in was beyond worth it. Thank you!

    05/04/15 | Link | Rating: 5.0
    53. Joseph R.
    So I travel the country doing photo assignments for various companies. Often the client houses me. This hotel is going under a series of renovations but still looks very dated. It will take quite a bit of money to turn this into a 4-5 star hotel. The check in desk is just 10 steps from the front doors. The length of the lobby is very narrow and very long. The lobby music is a bit loud. My room is nice but not as nice as it could be.  Plenty of room and ceilings have that popcorn paint. ( not sure what you call it). The workout area was moved downstairs and its it so lacking in weights. It only has dumb bells and some treadmills  and a bike. Not very user friendly and very claustrophobic in size. The pools is big but again it lacks style and the lighting is dull and low. I hope after the renovations it will shine. I hope. Now the bar and restaurant was fine and the food was good.

    27/03/15 | Link | Rating: 3.0
    54. Emma S.
    Nothing but problems from the moment I checked in.  I sincerely hope the manager sees this and reaches out to me for an explanation. The issues had nothing to do with the remodel taking place.

    I came into town for a friend's wedding, and requested an adjoining room with the other couple we traveled with. Called to request the adjoining room no less than 3 weeks prior to my stay. On that call, after being accidentally hung up on, put on hold for 7+ minutes, and finally speaking with someone I just had a feeling my request wasn't noted. So, I called again 3 days prior to my check-in. Low and behold my original request was never in their system. Good thing I called back (I thought)!

    I arrive to check in and sure enough, there was no adjoining room available. I said I'd wait for a room to be available and they'd call me to let me know. After an hour of waiting in the lobby, I went back to the front desk to check on my room. Sure enough, it had been ready they just forgot to call me! Casey at the front desk apologized for having to put me on the 'pet floor' to accomplish the adjoining room - at this point I could have cared less. I check into room, then 10 minutes later my friend checked in and they didn't put us in adjoining rooms. OMG what is so hard??!

    We marched back downstairs and Casey actually started to laugh at how ludicrous all the mix-ups were. The lack of professionalism was palpable. Finally, after more waiting we were setup in adjoining rooms after having to move all our stuff and completely change to the 'north tower' - no one even offered to help carry our bags after their mistake.

    The room 'refurbishments' simply meant they are now updated to early the 2000's. The rooms are still dimly lit, there are no towel hooks in the bathroom, or any fridge/microwave setup. For a hotel at this price this is something you'd expect. Not to mention the walls are paper thin so you can hear every door on your hallway slam shut. The vending machine ate our dollars.....literally there were problems around every corner. On the last day we checked out and asked that our bags be held...we came back an hour later to find our bags had been scattered all around the storage area where they were held leaving to panic that someone had taken our stuff (there wasn't exactly a 'system' in place - just one tag that went on 4 of our bags rendering it useless once they were separated!)


    13/04/15 | Link | Rating: 1.0
    55. Amy A.
    Will not be staying here anytime soon. The service is lack luster all around.  First our room wasn't ready when we arrived and had to be called at leas an hour later to form back. Then went to the gift shop for Tylenol later and the girl was on her phone texting. She stood when I entered the store but kept texting. She finally told me that they didn't take credit cards at the moment. So we would have to put it on the room or cash.   She couldn't even find us on the room list so she went to get another list and left me in the store for a few minutes alone. Still not on there when she returned with another list. I had to take the medicine to the front desk and they had no idea that the gift shop couldn't take cc's. So this morning we go to have the club breakfast because it's supposed to be served until 10:30 via the website. We get there right after 10 and the lady says we just missed it. That it has stopped at 10 for years.  We complained to the manager and she offered breakfast at the restaurant but at this point we were ready to leave. We were celebrating our one year anniversary at the same hotel we staid at for our wedding. It's unfortunate but I think there are way too many options around the area to settle for this place.

    13/04/15 | Link | Rating: 2.0
    56. Jill C.
    This hotel was okay, but not the best. After reading some of the reviews below, I realize I had a better experience than most. The staff was nice and attentive, never had a problem with that. We got a king size bed suite and the rooms are pretty spacious! The place is nice, but some areas look like they could use new furniture. We only stayed a night, so we didn't have time to check out the spa, pool or hot tub. I did like the location of the hotel. Right across the street is the Fort Worth Water Gardens, which are pretty cool to check out. The room was a little pricey (well at least for a broke 23 year old). All in all not a terrible place to stay.

    28/04/15 | Link | Rating: 3.0