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Club Quarters in Houston, TX

Club Quarters in Houston, TX

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Company Info:

Rating: 3.11

Address: 720 Fannin St, Houston, TX, 77002

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    Comments (66):

    1. Matt S.
    On the spur of the moment we booked a Houston trip on Orbitz and picked Club Quarters downtown Houston for $105 per night.  When we got there it was pouring rain and I stopped at the curb to find out where to park.  The lady at the front desk told me "around the side on Tusk st." I had a car full of stuff and a baby in the back.  When I drove around there was nothing but Valet. I hate Valet not because I am cheap, but because I don't like anyone driving my M3.  We unloaded the baby and all our luggage in the rain and I asked him where to park if I don't want to valet and he tells me "You are on your own".. So in downtown Houston, in the rain, he wants me to figure it out on my own because he is pissed I don't want to spend the $18 on valet.  I found a spot on the street for $2 and walked back.  They put us in the wrong room, a tiny room after I paid for a suite.  It took an hour to straighten that out and FINALLY they moved us and upgraded us to a nice sweet. The upgrade is the only reason I am giving this place 2 stars.  The microwave didn't work and the room was noisy with some A/C noise. After dinner I found a parking garage 1 block away for $10 for the night.  You would think the hotel would at least offer that as an option......

    30/09/07 | Link | Rating: 2.0
    2. Vito V.
    location was decent. rooms was clean but small.

    26/09/09 | Link | Rating: 3.0
    3. T R.
    This was our first time staying at a Club Quarters hotel. They have purified water dispensers stocked with dispose able water bottles, talk about convenient. Did I mention how "freaky fast" the guestroom staff was? After a 2 day visit in Houston I am sold on their hospitality for sure! They are located in a perfect spot downtown too. On a down note: the staff should familiarize themselves with Aveda Day Spa/ Salon locations.

    24/06/09 | Link | Rating: 4.0
    4. Kristin Y.
    well the only reason i stayed at the club quarters was for business. it's cheap when you consider all the perks you get. i typically stay alone and get this giant room with multiple rooms & bathrooms, a kitchen and all the other fix-ins. let's just say, i've never ever had a bad experience with the club quarters. the staff is very friendly, efficient and the rooms are always great.

    i do agree that $18 is ridiculous for valet! i was shocked myself, but my level of care was relatively low considering i was using my corporate card! :D

    overall, i'm not a fan of houston AT ALL! however, at least i enjoyed my hotel because really, you don't wanna mess with my sleeping patterns! ;)

    11/06/08 | Link | Rating: 4.0
    5. Holly A.
    The rooms here are really small, but remodeled. WiFi was good and speedy. The lobby was really handsome, the tile floor amazing, and Club 7 The restaurant downstairs was nice.
    Customer Service was atrocious. These people are CLUELESS Got in after a grueling day of work and travel around 11pm on March 9. There were two people behind the desk, one was training, the other was on the phone. The one who can check me in is on the phone. We are standing there about 10 minutes waiting for her.  Finally she starts checking me in, while on the phone. Yes. I swear, I'm paying this place $500 to stay two nights in two rooms, and I can't even get the front desk lady to  give me full attention?
    The phone call ends, and she immediatly picks up another while still checking me in!! DOH!! My blood is boiling. Complete disrespect. Checking me in was a two minute process, could she have not put her obvious long call on hold for 2 minutes to check me in?
    She hands me the key, while still on the phone, i get to my room and it doesn't work. She messed up my room key, no doubt b/c she couldn't give my checkin full attention. I call the desk from courtesy phone on my floor(at least I know i can communicate with her on the phone, right!) and explain the situation. She says she'll be right up, FIFTEEN MINUTES later they send someone up to let me in!
    Enter my small shoebox room, TV was size of postage stamp. Shower was a stall, no tubs here, even the toilet paper holder was broken.
    My co traveler was in a room where jackhammering started at 7am outside his window.
    My view consisted of an abandoned building and empty lot, a scene looking like the day after the apocolypse. Seriously, stay at the Magnolia hotel down the block. Same price, way way way better, rooms are nicer, giant tubs, bigger rooms, great customer service. Just don't do it.

    13/03/10 | Link | Rating: 1.0
    6. Carolyn E.
    For the price, for the location, the Club Quarters did the job. I definitely took advantage of the free purified water.  We kept our room at a cool 65, and enjoyed the free coffee  They lied to my travel companion about the availability of a roll away bed and insisted it would be up "right away" three times until they were pressed to actually look for it.  However, towels, coffee, and pillows were brought up upon our request.  The workout room was not very populated and well equipped.  Staff at the front desk often seemed stressed out and too busy to offer us timely assistance.  With the exception of what I just described, our stay was uneventful.  Definitely not 4 star treatment, but considering the price and location I would stay here again

    26/04/09 | Link | Rating: 3.0
    7. L Z.
    Amazing hotel for the price in Houston.  I was very surprised I was able to book a hotel for this price in downtown Houston and I have to say I was very pleased with the services they offered.  We needed an ironing board, iron, and hairspray and they sent it up immediately.  They were also very helpful with finding restaurants in the area.  

    The rooms themselves though are very small.  If you just need a place to sleep though, it's great.  You can always upgrade to a larger room also.

    I would definitely stay in this chain again.

    14/06/11 | Link | Rating: 4.0
    8. Kevin N.
    Honestly?  The Club Quarters worked out fine for me.  I needed a place to stay that was in relatively close proximity to the midtown elite event last night, and another Club Quarters stay fit the bill.  They tend to be relatively non-descript rooms, and at first I thought I'd been put in a handicapped room by virtue of the fact that the shower looked like one you'd see in a room of that nature.  

    That said, it wasn't upon closer inspection, and the bed was comfy, the room quiet, and the staff was helpful, perky even, when inquiring as to the net net of my stay.  Probably not a hotel I'd seek out for a unique or special occasion, but when your eyes are closed, it suited me as reasonably on the mark.

    22/02/08 | Link | Rating: 3.0
    9. Randall R.
    So I walk into the lobby and wonder immediately if I have accidentally entered a time warp.  Wood paneling, attractive redhead female at the desk, bar off to the left...it almost looks like some exclusive male executive hideaway from the 50s or 60s.   But no...it's actually a hotel that you can join as a member, or stay at as a guest.  

    My room was small but extremely efficient and very well-appointed, and still had the same sort of high-powered-exec-trysting-with-his-secretary feel, but more up-to-date.  The service from the staff was impeccable.   Even the valets were hoofing it.   They have interesting little touches, like a filtered water dispenser on every floor.  Of course there's high-speed internet.   The whole place feels very efficiently luxurious, but instead of a $300/night price tag it's closer to $100.  I guess $200 more per night buys you another 200 square feet.

    Here's the thing about Club Quarters: they are indeed geared to business executives, and they sell memberships as a sort of home-away-from-home package.  You can go to any of their locations in various cities across the country and be more or less guaranteed a room.  

    I did look into a membership as a possible way to backdoor myself into the inauguration in January (they have one in D.C.), especially since I am in Houston enough that I could claim it as my "home base."  All I can say is, I would need to travel a whole lot more to cities where there is a Club Quarters to justify it.  But it's still a cool concept.  And a place I'll definitely stay again.

    10/12/08 | Link | Rating: 4.0
    10. Joseph P.
    The Club size room is a bit small and has only a shower, no bath. You have to pay $18/day for valet parking. Now that we have that taken care of, this is a great place to stay. The wi-fi is fast enough to watch Netflix on, the room quiet, air conditioning effective. Valet parking service is fast - I had my car back within five minutes any time of day, every time. It was way more convenient than using a garage, even if the garage was attached. Actually, service on everything was excellent, not just the parking. If you like the night life, you must spend the night at the Club Quarters; you already know the benefit of being able to walk home. This is right in the middle of downtown, within easy walking distance of everything including the light rail stop, affordable, and a good quality place to stay that makes you feel important. I think you can deal with a room that's smaller than average.

    25/08/11 | Link | Rating: 4.0
    11. Michael M.
    Club Quarters was my first extended stay in Houston. Other than a few circles around the block trying to find parking, watch out for the Light Rail on Main Street, Club Quarters was extremely accommodating. I arrived before my 3 PM check in time and they allowed me to check in at 11 AM.

    The room was clean, yet a little on the small side. I would expect a hotel room in the middle of metropolitan Houston to have lack spaciousness, especially for the price I paid. My only complaint is that they make you pay for overnight parking, even while you are staying there. I strayed for one night and parking was around $20 dollars. Definitely think about finding better parking before you stay.

    21/11/10 | Link | Rating: 3.0
    12. Eric S.
    ehhh its ok. loved the free snack in the lobby..

    02/02/13 | Link | Rating: 3.0
    13. Stephanie L.
    I stayed here for nearly 60 nights. ... Yes, that's right. Six-zero.

    Most of the preexisting reviews on this place are correct. Ashley's is dead-on, as is Jenny's. The highlights: "Valet" parking seems to be a scam. Closets tend to be understocked. Yup. Check.

    But there are some aspects of awesomeness:
    -Free Wifi, as previously mentioned. Very reliable and speedy.
    -Free purified water
    -Free printing and computers to use in the lobby
    -Free newspapers (read-in only) in the morning in the lobby
    -Free cookies in the afternoon in the lobby
    -Free laundry
    -Free towncar. This thing saved my life, driving me to Randall's to pick up groceries multiple times during the 60-day stay.
    -For long stays, you can get an exercise machine delivered to your room! Yay for being able to work out after my 12 hour workdays as an intern!

    Some of the employees are nicer than others, but overall I had a friendly experience. True, my room was pretty small, but the rates on long-stays are *amazing*. You can't beat it in all of downtown - trust me when I say I checked!

    22/01/10 | Link | Rating: 4.0
    14. Amber S.
    Never had a problem with this hotel. It's satisfactory as far as hotels go.

    08/02/11 | Link | Rating: 3.0
    15. Rachelle D.
    The hotel room itself was small, but clean and adequate for our one night stay needs.  Two things brought therating down to 2 stars:

    1. The valet.....why didn't I read your reviews first????  Not only is it a rip off, but we called for our car and went outside to find it completely unlocked and unattended.  We thought for sure the valet was right around the corner and had just stepped out of sight for a second, but after waiting for a while we actually had to go back into the hotel and have the front desk call for him.  Luckily nothing was stolen from the car.

    2. We checked out at the kiosk and the screen showed our bill as accurate so we  pushed okay to check out and then when it printed the our receipt there was an added $40 charge for checking out late even though the bill itself showed us checking out on time. When we took it to the front desk they refunded the money without a problem, but if we didn't look closely at the receipt we likely wouldn't missed it.

    These issues definitely left a bad taste in my mouth. If I ever end up staying in Houston again it won't be here.

    09/07/10 | Link | Rating: 2.0
    16. Dilip J.
    I happen to like this location a lot.  A friendly and helpful staff, and they have the best prices downtown.  A great business hotel.
    Their prices on the travel sites are totally reasonable.

    14/12/10 | Link | Rating: 4.0
    17. Meticulously p.
    Took care of purpose. One perk, there is a mini Mart about a block away. It is also near train. Don't stay here if u want something fancy . there queen size bed is actually a full size. parking is about 10.00. you can walk to ball park, about eight blocks away. no bar in walking distance. I am one and done with club's quarter.

    08/05/12 | Link | Rating: 3.0
    18. Michelle D.
    We were in town for a wedding and the location was perfect for us. The rooms were clean and nice, but not very big.  The size of the room really wasn't an issue for us.  I loved the flat screen TV at the foot of my bed.  I also really liked the free make your own water bottles.  What a cool idea.

    15/11/12 | Link | Rating: 4.0
    19. Patrick M.
    This hotel is a fantastic deal for being right in the middle of downtown Houston.  It's a hotel designed for traveling businesspeople and features small, efficient rooms and amenities.  But the cost is very reasonable and I would recommend this place to anyone traveling to this massive city.

    The light rail train is one block away, as are lots of restaurants, bars, and attractions.  Minute Maid Park is a 7 block walk if you want to catch an astros game ($6 the night I was there!)

    If you're driving in, there is a pay parking lot across the street that costs $15 for overnight parking.  We were driving an oversize vehicle so we didn't even try to valet.  There is almost no street parking in downtown Houston so keep this in mind when coming in for big sporting events or conferences.

    Best part about the hotel:  Free Laundry!  they have several washers and dryers in the basement along with detergent for guests to use.  Being on a 2 week tour, this was a very nice thing for me.  

    The guest rooms are very clean and the bed was comfy.  Bathrooms were very clean and have a detachable shower head and well stocked toiletries.  The little things like a cordless phone by the bed, coat hooks, and well placed power outlets make this hotel just plain convenient to stay in!

    If you're coming to work or play in downtown Houston, and don't have exceedingly high expectations of the bed you're sleeping in, Club Quarters is definitely your place.

    10/05/12 | Link | Rating: 5.0
    20. Brian C.
    I've stayed here twice while in Houston on business. Both rooms were very small.  The view out of the window was dreary.  A brick wall about ten feet away. It was such a downer that I pulled the curtains closed. Rooms are functional but the TV is annoying. It is a nice flat screen with good channel selections but,,,,, it his hard mounted to the wall and is not viewable from the desk area. You can only watch the TV if your in bed. Bathroom is small with a standup shower. Air conditioning worked fine. The staff was very efficient and friendly. Lobby amenities were nice. Rooms are dated and rather dark.

    04/01/13 | Link | Rating: 2.0
    21. Derrick N.
    This is nice hotel in downtown Houston. It's about a 30 minute taxi ride from the airport. It's very convenient for me when I'm in Houston since it's only 2 blocks from where I work. There are many restaurants and bars in the area.

    The rooms are on the small size, but everything your need is there. It's clean which is the most important thing for me. The staff is friendly and the hotel appears to be well maintained.

    28/09/11 | Link | Rating: 4.0
    22. Erin O.
    If you're headed to a weekend baseball game at Minute Maid Park, this place is ideal. Least expensive downtown hotel by FAR, and it's an easy 10-minute walk to the Park. Great hotel - I was as comfortable here as I've been in $200/night hotels. Highly recommend!

    24/09/12 | Link | Rating: 5.0
    23. Richard D.
    I stayed here for one weekend night, and I was really impressed with the amenities. Got it through priceline and saved a bundle.  

    It's a nice, clean, quiet place.

    I love the free bottled water.  Makes me feel like I'm bottling up that stuff myself.  I guess people are less likely to hoard bottled water if they see it comes from a water purified water vs having cases of Ozarka or Deer Park in the rooms.

    I love the free laundry.  Pretty sweet option if you want to travel light, or are cheap and you want to do laundry before going home.

    Can't say much for the service, but who cares?  I don't need someone to carry my bags to my room or tuck me in at night.

    24/09/10 | Link | Rating: 5.0
    24. John C.
    Place was very clean and nicely located in the downtown; however, Houston's downtown is quite limited at nights. The mattresses were extremely flimsy though and you could see the quality in the seemingly low rates. Free Wi-Fi and great customer service. Not bad if you just need a place to sleep.

    14/11/13 | Link | Rating: 3.0
    25. Patrick S.
    A great hotel to stay at for work.  Front Desk staff is very friendly and accomidating, and knows the local area very well.  Rooms are perfect for a quick overnight, bathrooms are well stocked and the beds are comfortable.  Free Wi-Fi throughout the hotel, and there is always complementary tea, coffee, and cookies in the lobby area.  The hotel is in a cool old building and has a nice ornate lobby.  The only thing I didn't like was having to go to the basement to get to the ice machine each time.

    04/04/13 | Link | Rating: 4.0
    26. Lacey P.
    If I could give less than one star I would and I've only been here one night!
    I travel to Houston weekly for work, due to some weird circumstances I was unable to stay at my normal hotel.  
    In the past 24 hours, I've been "disciplined" by the valet twice and treated as a child by the front desk.  
    I checked in around midnight due to horrible flying conditions and just wanted to get to bed before a long day's work.  The valet was inaccessible, I was forced to call the front desk while circling the block just to have someone meet me.
    When  I walked up to the desk to check in, the front desk man simply pointed at the kiosk and wouldn't assist me.
    The next day I waited over 15 minutes for valet to get my car.  I then had to walk a block down the street (in construction) to get to the car.
    When I came back there was a line of cars for valet, when I parked at the first open spot the valet started to lecture me on how to properly pull my car up...while I was on the phone!
    I am seriously considering moving hotels for the remaining two nights of my stay! I can't believe anyone would pay for a membership to such a horrible place!

    18/11/13 | Link | Rating: 1.0
    27. Von H.
    The Mrs. and I enjoyed our recent stay here...a great place to stay if you are from out-of-town and are heading over to Minute Maid park.  I would estimate it to be 5-6 blocks away at the most...within walking distance.

    I have to agree with some of the sentiments/reviews already posted, although I'm not sure what you expect if you try and park your car at a downtown hotel overnight.  $20/night is commonplace wherever I stay.

    Although it doesn't ruin my day, the front desk staff members were not particularly friendly either on check-in or check-out.  Both cases it seemed like I was bothering them just for being there.

    The room was quaint, plenty of room for both of us though...the walls were thin, I felt like I could hear some of the conversation in the room next door.  If I had to listen to it all day/night it would probably knock a star off my experience.  The construction (rail?) downstairs was not loud (they did offer a free drink, which we came back to the hotel too late and the lounge was already closed)...I felt like the traffic was though.

    There does seem to be a general lack of nightlife, but that is more an  indictment of the area itself and certainly not the hotel's fault...however, you can't say there is literally "nothing" with Flying Saucer a block away.

    Overall, I would suggest this hotel to anyone who wants a reasonable overnight stay in the Minute Maid Park area.

    21/07/13 | Link | Rating: 4.0
    28. Renee B.
    With a fantastic location in downtown Houston, clean and cozy room, and fast free WiFi- this hotel was a godsend for my cheap budget. I booked a club room, which was smaller but since I was staying there for just one night and didn't intend on staying in the room all day, it was fine for what I needed. The lobby looks outdated but the insides of the room are fairly modern looking and exactly what you see in the pictures on the hotel's website. The staff was very welcoming and made the whole check in and check out processes go by smoothly. The free chilled and purified water bottles made me love this place even more. There's some great restaurants nearby the hotel, all within a five minute walk or so.

    As of the date of this review, there's construction going on along the entrance of Fannin St. so try to get to the entrance on Rusk Street if you're getting dropped off to this hotel.

    17/04/12 | Link | Rating: 5.0
    29. Lee K.
    Comfortable, modest, and cheap.  You don't get all the amenities like a free paper and breakfast but you get a great location and lower price in return.

    About the rooms; there are four types of rooms at Club Quarters; Club, Standard, Superior, and Suite. The Club rooms are shockingly small and you will see reviewers here and there commenting that they got a very small room at a Club Quarters. If you want to avoid this just be sure to stay in a standard room or above.

    Club Quarters is one of my preferred hotel chains because all (or at least most) of their locations have smoking floors.   I just wished the windows opened!

    On my recent visit to the Houston Club Quarters the front-desk staff was particularly friendly and helpful.

    BTW, another reviewer said there was only one iron available per floor... Not true when I was there. What they have is a 'Guest Request' closet on every floor. This has all kinds of amenities including extra coffee / tea / soap / shampoo / pillows / blankets and, yes, irons and ironing boards. My floor had at least 3 irons every time I opened the Guest Request closet.

    Gotta like the free, chilled, bottled water on every floor too. That was a lifesaver both here in hot Houston and on my visit last year to a steamy NYC.

    The completely free laundry (soap included) was a nice amenity as well.

    Postscript added Oct, 2011:  One other nice feature; the free WiFi is extraordinarily fast.  Speedtest reports 12 - 15 MbPS down and up to 3 Mbps up.  That's way faster than your average hotel connection.

    25/05/11 | Link | Rating: 4.0
    30. Terri D.
    Booked this hotel for a business trip.  The customer service was absolutely non existent.  I arrived at the hotel late in the evening and as such decided to valet my car.  I would have been better off parking myself as I had to wait 10 minutes for valet.  I ultimately left my vehicle in front and proceeded to walk into the hotel.  The doors are locked to the hotel and although there were several staff standing in the lobby, no one bothered to open the door for several minutes.  After finally making it into the hotel lobby, I was checked in.  Upon going up the assigned suite, I discovered a man sleeping in the room.  Needless to say, I was terrified as a young woman traveling alone.  I went back downstairs to report that someone was sleeping in the room already.  I received no apology from the front desk but rather had to listen to him blame and berate other staff for telling him the rooms were clear.  Instead of providing me a new room immediately I was directed to have a seat where I sat for at least 15 minutes (it's after midnight at this point).  I was finally provided a new room.  No complimentary room was offered or even a complimentary breakfast.  In fact, when I asked if breakfast would be complimentary I was informed that the front desk would "check on that".  I travel several times a month for business and have never experienced such poor customers service.  I will never choose Club Quarters in any location ever again and I have advised all my colleagues to pass on this chain as well.

    16/11/14 | Link | Rating: 1.0
    31. Bob W.
    POOR FACILITIES.  EVEN WORSE CUSTOMER SERVICE.

    On the first and only night of my stay, Houston was experiencing a cold front, and I woke up around 2-3 am and the room was freezing.  So i turned on the heater - but it  was non functional - as in absolutely no heat.  

    So my wife, daughter and I put on sweatshirts and managed to make it through the night.  Then I woke up and was more than excited to take a hot shower...  You guessed it, the shower didn't work.  The shower/bath diverter was not functioning correctly and it only allowed the bath spout to function.  

    To make matters worse (by several orders of magnitude)  the hotel staff was unwilling to credit my bill for providing a room that clearly was not habitable.  Instead, the front desk staff told me they were not authorized to credit a bill for any reason or any amount, and the "boss" was on vacation and could not be reached.  Nice.  

    Yes. it ticked my off that the heat and the shower did not work, but absolutely infuriated me that nothing was done to even attempt to compensate me.  BEWARE.  Poor facilities.  Poor customer service.

    09/01/13 | Link | Rating: 1.0
    32. Priscilla N.
    If you are here for business in downtown, perfect spot. If you are visiting Houston for vaycay would suggest elsewhere somewhere more "central." This is a place that serves its purpose, place to shower, sleep and change clothes. Other than that, during the day it is purely business, at night SILENCE...very small excitement going on in the streets after 9. But if you are in town only for a baseball game, place is perfect, only a walk away.

    Likes:
    +hospitality
    +cleanliness (keep in mind place is a "go-green" friendly spot. which i loved!!!
    +Transportation from hotel "complimentary" (first come first serve) weekdays: 4-9pm, weekend 6-8am. but only in the downtown area.
    +Laundry room: lower level
    +Water bottles: thought it was a nice touch, especially in AUGUST HEAT, cold water 24hrs, just refill the water bottle that is provided. reuse.

    Dislikes:
    +downstairs restaurant/bar closes by 9pm. what if i need an emergency cocktail after a late work day?
    +far 'walking distance' from 'mid-town' which has more bars/restaurants & walking LIFE!

    21/08/12 | Link | Rating: 4.0
    33. Julie G.
    No, no and no.  Perhaps I am a snotty New Yorker, but this place was a major disappointment.  So much so that after the first night I decided to cancel my reservation and move to another hotel further away from the downtown area (because everything is booked up for conferences, ugh).  I was due to stay here two weeks and couldn't imagine sitting in this little box for that long.  I brought a garment bag with some clothes and it literally filled up the entire closet (now that is small!).

    Like I said, I live in NYC, so I am accustomed to small spaces, but was really shocked by the size of the rooms and the bathroom.  There isn't even a space for you to put your luggage and stow it away (or somewhere to put it so that you do not get bed bugs!) or a safe!  The lobby is run down and it just looks kind of dreary.  Not to mention that I could hear the guy in the room next to me this morning blowing his nose.

    I kind of felt like I was staying in a high end hostel.  The only plus side is that it is a 5 minute drive to my office.

    08/11/12 | Link | Rating: 2.0
    34. Dana B.
    This place is decent, but not spectacular. The rooms are average. The fitness center is outdated and should have a remodeling; there are two rooms, and one of the rooms looks like there are just a bunch of cardio machines in an empty ballroom. There is a good coffee/espresso machine.

    27/01/14 | Link | Rating: 3.0
    35. Jen D.
    Where or wherrrrrre do I start?   I travel. I stay at nice hotels, sure. I stay at low key hotels with no ammentites as well. The only thing I really ask is a clean room, bonus if there's an adequate fitness center and sweet comfy linens.. but I don't EXPECT it and throw a hissy fit if there isn't.

    I arrive to the hotel at 6:30am after flying a red eye in from Seattle. Long night., was exhausted.  All I wanted was to get to bed.  I head to 'my' room, turn on the light and have a woman jump up out of her bed screaming. I guess 'my' room was her room. I guess I should be thankful this was all I viewed.. it could have been much worse if it were a couple.. oh, innocent eyes...

    Back at the front desk, I shared what happened. The front desk girl was very apologetic and quickly gave me another room. Head up to room #2...walk in as I always do and check out the room before unpacking.  Immediately I see long dark head hair in the bathroom sink,  and ratty strands of head hair in the shower.  Next check,gotta check bedding... you guessed it.. more hair on my sheets, only, NOT SIMPLY HEAD HAIR. I think you can figure this one out.  

    I call the front desk from the room, start out by letting the girl know,  I'm truly not trying to be high maintenance because, I just want to GO TO BED.   She tells me to wait up there, in this room and someone will be up to get me and bring me to a new room key. Alright.. thank you..  5 minutes, 10 minutes, 15 minutes, I call back down, "How long would you like me to wait up here?"  She tells me, "someone is checking on a new room for you to make sure it's clean!? " Lol... Ooohkaaay....and it's taking 20 minutes??  I head back downstairs and wait in the lobby.. Not gonna lie, now, not only exhausted, I'm getting pissy. And, feel dirty from seeing pubes in the bed.

    Im waiting in the lobby now for 10 minutes and the front desk girl offeres me a coupon for breakfast while I wait... nice of her, but I decline, because, once again, I just wanted to go to bed.  A couple minutes after offering me breakfast, she says she has another room.   My 3rd room seems acceptable.. untill I tried plugging in my phone to one of the 3 outlets on the desk. None of them worked. Not one. Not a huge deal, as there is one outlet open still by my bed, but.. still, odd that none of the three business desk outlets work.   So, when it came time to make coffee, I moved the coffee maker to the floor as that's where the only other open working outlet is.  

    Another thing, because I was forced to be a creep and enter another guest's hotel room unexpectedly, obviously the first thing I'm going to do in my own room is chain it locked.  Nope. No can doooo... None.   There are no ice machines in the hallways, either.. only one downstairs on the first floor.  No available room food coolers either.. (I travel with my own food) and can usually request a cooler be brought up, sometimes there is an extra fee in a hotel, but it's worth it to me.  So, you guessed it- fill the laundry/dry cleaning bag with ice and stick my food on it.  You do what you have to....

    I will say, the staff I encountered with all of these problems were apologetic and kind.. no attitudes or attempting to make me feel crazy for having an issue with all these things.... there were just too many negatives for a 24 hour stay.

    23/01/13 | Link | Rating: 1.0
    36. Aleem A.
    The location of this hotel is fantastic. However, I was not expecting the room to be so small. But the service at the hotel is great. The receptionists and the valets are exceptionally friendly. The lobby has a lot of amenities and one of the most helpful things are the free water bottles on each floor. Besides the size of the room, my stay was pretty good. The room was very clean and had everything that I needed; wifi, digital cable, hot water in the shower. The location of the hotel is the best thing. It is centrally located downtown near the clubs, bars, stadiums, and the convention center. Now that I know what to expect I would stay here again because of the great service and the excellent location.

    24/02/14 | Link | Rating: 3.0
    37. Emily C.
    The hotel and rooms are nice, clean and the hotel has a nice vintage charm. I booked a room through a travel site so I got a good deal. IF you find a good deal I would suggest this place. The parking situation is...strange. And a hassle. You basically have no other choice but to valet, because this hotel doesn't own its own garage or lot. If you park in the lot over night on your own, you get charged twice, because the lot charges for every 12 hours. If you let the valet do it it's a flat rate. This area of Houston has a high amount of homeless and it's not far from the jail, so don't be surprised seeing alot of people walking around. BUT! Dont let it deter you, this is a great location for a hotel. It's convenient to the highways, its close to the Aquaruim, several bus lines and the train stop is close. Not to mention a great selection of restaurants and bars within a few block radius. Not bad for the price we paid. If you're interested, check out travel site first for a good deal

    23/07/14 | Link | Rating: 4.0
    38. Genea R.
    Very very clean! All the other reviews are right, the rooms are extremely small, but it's fine for a short stay. Really nice staff. Only had issues getting my car from valet at the very end. I called ahead to have them bring my car around . When I came down for it, waited 10 minutes and it was still not there. Turns out they never sent anyone for my car even though I called ahead. Restaurant is nice and really nice staff there also. Overall, it was a pleasant experience.

    27/09/14 | Link | Rating: 4.0
    39. Liz K.
    Lots of buts. Good location, but very small rooms and very small beds. Burn stain on the shower curtain. Toilet almost under the sink. Free lattes in the lobby, but no non-dairy milk. Great that several local restaurants offer delivery- I recommend Bombay Pizza Co.

    19/01/14 | Link | Rating: 2.0
    40. Dave S.
    I come to Houston regularly for business.  I usually stay at a much larger hotel on Louisiana Street but because of a conference in town, everything was sold out.  At first I was just happy to find anything in the downtown area let alone a room for 1/4 of what the only other available hotel was charging.

    This place definitely competes.  Without a conference in town, I would likely stay at the beheamouth place up the street next time but that is only because work is paying the difference in cost.  If I was paying, this would DEFINITELY be the place!

    This place reminds me of a European hotel.  Smallish room but nicely appointed.  Some staff was over the top friendly while others were aloof and completely ignored me.

    The neighborhood can look a bit sketchy but I have never felt unsafe walking around anywhere downtown.  Even right next to the police station which, for whatever reason, seems to be the worst part of downtown.

    Bottom line is that I would stay here again.  It is a good hotel for the price and is located relatively close to just about anything downtown.  It is also relatively close to Minute Maid and the Toyota Center.

    08/05/14 | Link | Rating: 4.0
    41. A C.
    I went to Houston for training the same week as a big convention so the CQ was all that was available. I had stayed in a CQ in Chicago and it was perfectly fine, so I thought I'd give it a shot.

    My room was clean.
    There were snacks/drinks available in the evenings.
    The free water bottles and water = huge plus.
    I was on the 9th floor and didn't hear much noise.
    Wifi = free and fast
    Shuttle service = prompt and friendly

    Didn't check out room service, valet parking, the fitness center or the bar/restaurant.

    I would definitely stay here again.

    15/11/13 | Link | Rating: 5.0
    42. wilson q.
    Modest sized room, clean, newly refurbished, good for an overnight stay.  Internet speeds were FAST.. Room had a microwave oven And small refrigerator. Sorry my room had no street or city view.(925).. The window Had a Transparent Plexiglas cover on it which prevented you from opening the outside window.  Generous sized work desk. Clean room carpet. Comfortable full-sized bed.

    One annoying problem. Apparently the sewer pipe runs somewhere near the ceiling air conditioning vent.  I was awakened at approximately 6 AM by noises from water flowing in the sewer pipe every time someone in the upper floors flushed  the toilet or ran their showers. Not for the light sleeper!

    I would stay here again though.

    30/09/13 | Link | Rating: 4.0
    43. Stephanie M.
    03/01/14

    The "king size' bed was two matresses put together. Very uncomfortable. The Valet went through my car. We dropped the car off clean on the inside, however, the next morning when we got it back it was a mess! DVDs thrown onto driver seat, papers all over the floor, battery pack for DVD player pulled out and left on the backseat. We called and left a message for the manager , but still no phone call! I would not recommend staying here.  We were very disappointed.

    05/03/14 | Link | Rating: 1.0
    44. Gabe P.
    They were overbooked I guess so they didn't have the room we booked with miles and they upgraded us to a suite! Sweet deal since we got a "living room" + kitchen and 2 bedrooms with a total of 3 big screen TVs! Full kitchen with microwave and dishwasher and 2 baths, too bad we were there only one night and we only got to use 1 tv and 1 bed, but anyway, we appreciated the great service. They have complimentary coffee downstairs and breakfast/soda which is nice. The location is perfect in Downtown close to anything, walking distance to major attractions. The cab has a flat fee of $55 from IAH to this hotel, it takes about 15-20 min.

    19/08/13 | Link | Rating: 4.0
    45. Shannon D.
    When I'm on a trip, all I want is a clean, safe space to drop my stuff, shower, and sleep. I'm sympathetic if you're a business traveler and have to chill in your room a lot, but from my perspective, this was perfect. It was located close to the ballpark, had really nice amenities like a good fitness center and free water (and the loaner universal charger saved my forgetful ass), clean, and safe, with good service.

    One caveat: I don't know whose fault it was but while the valets were always nice dudes, there always seemed to be some catastrophe unfolding with the valet service with cars sometimes double- and triple-parked higglety-piggelty in front of the hotel and nobody having any idea what was going on. We always got our car and there was never any damage to it or anything but yeesh, it was totally unorganized.

    One warning: This is not in the nightlife part of town. We were walking around looking for a place to have dessert or lounge around and chill a bit and the choice was The Flying Saucer and that was pretty much it. Even the bar/restaurant in the hotel itself was closed and it was a Friday night about midnight, not exactly the howl-at-the-moon lateness I usually pursue.

    29/09/13 | Link | Rating: 5.0
    46. Penguin S.
    I liked this hotel. I didn't have anyone in my room when I checked in and there were no hairs. I had a better view than a brick wall, also. The staff were nice, but often seemed preoccupied with one another. I was told when we checked in that there were snacks and drinks available in the lounge. I went down later to see about this and after finding none, was told it was not served on weekends. But sir, this is Friday afternoon, around 4pm. The weekend starts just before that. Odd.

    Smaller rooms than most hotel, but I could see the TV from my desk and enjoyed the stand up shower greatly. I did miss having a luggage rack to place my bag on, so I used the floor.

    Really loved the water dispensers and the help yourself closet for amenities, but they were out of sewing kits.

    The work out room was nice and on the smaller side. I didn't dine here, so no comments on the restaurant attached or the room service.

    Bottom line, I liked it just fine and it was easy to get around to other great spots downtown.

    10/06/13 | Link | Rating: 3.0
    47. Emily S.
    I'm not sure what happened to the reviewer who encountered such a horrifically dirty hotel...  really really bad luck?  

    Because:
    Lobby clean!
    Bed clean!
    Room clean!
    Bathroom clean!

    This was a perfectly fine hotel to stay in. Nothing fancy, but it did have some points that fancy hotels lack:  
    The free purified water is a bigger deal than you might think. It's not just clean water you can fill your glass with. It's this station in the hallway with clean, empty water bottles that you can fill with the water and take with you. This means no having to buy a water for $6 from an in-room mini-fridge. Or hoping you remember to buy a bottle of water during the day because you'll want it at night instead of tap water, and it's not like you're going to venture out into the unknown streets to buy one at 2AM. The water is a very very nice bonus.

    Free Wi-Fi

    And finally--   the staff were all super nice and helpful, from checking in all the way to driving directions to get to my next destination.

    You should definitely feel good about staying here.

    21/09/13 | Link | Rating: 4.0
    48. Matry P.
    Water bottle was left behind by the previous guest in the trashcan and not properly disposed of by the maid. Also, The used soap was left behind in the shower's soap dish. Yuck! Front desk was no help and said there was nowhere else to move me. You know they really didn't clean this room!  Had to use the dish soap from the kitchenette and clean the shower myself.

    12/11/13 | Link | Rating: 2.0
    49. Julio S.
    The place is nice. The price is reasonable. The staff is friendly. But the valet sucks at life. They seriously need more people to help them out.  They ask that you call and let them know so your car is ready. That's a joke . When I came to check out they were just taking my keys out and they had three people ahead of me.. so I am waiting... But they do charge you 20$ for measly valet and that's the only way to park here.. also if you plan on staying here please be sure they give you a ticket that matches your car  keys.. I invested 30 min of my time yesterday looking for them. They lost the keys.. and they obviously aren't good at following descriptions cause I was specific with my keys and they still had a hard time... I guess I should say. This was a horrible time.. but the concert I attended made this trip worth it... Lesson learned..  this place needs work

    19/07/14 | Link | Rating: 1.0
    50. Christopher M.
    I needed to be fair and post an update.  Arrived at this hotel again.  This time I requested a very reasonably priced upgrade and it made ALL the difference.  Beautiful, quiet, clean room and the internet is blazing fast.  Kitchenette really is handy.

    07/07/14 | Link | Rating: 4.0
    51. Khali J.
    I stayed here when I came to town to run the Chevron Houston marathon. I chose this hotel because it is downtown, just walking distance from the race start line. I also considered staying at the Hilton-Americas but that hotel was much more expensive. I would definitely stay at this hotel again. Accommodations were good. There are some good restaurants nearby. Valet service was $20/night.

    02/02/15 | Link | Rating: 5.0
    52. Christine S.
    Very nice hotel located in downtown.  Valet parking is $21 per night.  When I showed up, it was raining and they brought an umbrella out for me as they got my car.  Very friendly staff, I was checked in quickly.  I booked a queen room and while it is small, I expected that.  The bed was very comfortable and all the amenities were nice.  There is a bar/restaurant downstairs that I had dinner at.  I wouldn't walk around at night by myself because there were a few shady areas near the hotel, but during the day it was a quick walk to restaurants and bars and felt safe.  Would definitely stay again as it cost me $80 for the night (much less than other hotels in downtown).  The hotel was also secure with elevators that require your key.

    29/09/14 | Link | Rating: 4.0
    53. Suresh S.
    Windowless, cluster-phobic rooms. Extremely displeased with this place, front desk won't do much to accommodate a guest...

    23/02/15 | Link | Rating: 1.0
    54. Danny G.
    Won't be staying here again.  On check out our bill was $180ish with one night and Valet parking.  The price was not the issue...the issue was the customer service and parking.  So, we get here and they have one maybe two valet attendents with check in at 3.  The line of cars was crazy and they were not directing traffic accordingly.  Finally once we get up to the front and grabed our ticket , they gave us the wrong one. Of course at this time we had no idea so we continued with check in.  We walked into our room with the ac broken and the room stuffy.  We were headed to a concert so we got dressed quickly.  As I was dressing, my fiance forgot the tickets in the car so he ran down there to get them.  They could not find our keys or car at this point.  After a good 30 minutes they realized they gave us the wrong ticket.  He finally found the car and took him to it to get the tickets.  So we went to the concert and came back to a cool room.  On check out we called, as they requested, to get our car for us about 20 minutes prior to us leaving.  We get down to check out and there is a lobby full of people with a line of keys waiting to be picked up by the valet attendant.  Even though we called 20 minutes ago, we were still at the end of 6 keys.  According to what I heard, they only have one attendant running cars.

    I'm sorry.  But if you charge $150 a night for a stay and have valet parking, you can afford more help.  The staff last night was nice. But this morning they are rude.  

    Don't stay here if you can help it.

    19/07/14 | Link | Rating: 1.0
    55. Brian K.
    Value-oriented hotel. The furnishings and feeling is that of a Crowne Plaza: dated but habitable.

    Benefits:
    * Filtered water machines on each floor
    * Free snacks, soda, and coffee machine downstairs
    * Flat-screen TV with digital channels
    * Pretty good price for the area

    I got a 1BR suite with kitchenette for 3 people, sharing a room. The kitchenette was useful to do some light cooking for breakfast.

    The furnishings are a bit dated.

    Good central downtown location but nightlife is dead in the area.

    12/10/13 | Link | Rating: 3.0
    56. Troy T.
    A Navy friend of min just left there this morning 10/4/14 and the Valet stole everything in his truck except his uniforms.  What kind if people are you hiring?!!!

    04/10/14 | Link | Rating: 1.0
    57. Kerry C.
    I've never heard of this place before. Not in love with the neighborhood and the building is older but don't let that fool you. The lobby and the rooms are very clean. It's lacking décor and the rooms are on the small side.

    Free Wi-Fi!

    As people have stated before me I love the complimentary bottled water in the hallway.

    24/06/14 | Link | Rating: 3.0
    58. Pamela S.
    I love the decor that was on the outside of the hotel, on ground level, and in the living room lounge. My room was much more simplistic, just clean and sleek. The Club Size room was small - it was actually just as much space as I needed, but it did feel like the TV was right in front of my face while lying in bed. Didn't have much of a view, I mainly faced a corner of the building.

    Really appreciate the complimentary bottled water in the hallway and the Guest Closet stocked with coffee and creamer/sugar (and pillows and stuff like mini sewing kits). I usually drink a significant amount of coffee and tea and I really liked being able to just grab what I needed at my convenience. I did not utilize housekeeping during my 2-night stay, so I can't comment on that. However, I noticed that there was some dust/lint on my coffee mugs and toiletries. It's not the dust that builds up when the objects haven't been touched for a while, it's more like fallen residue from high dusting or lint from towels during cleaning (I'm no dust/lint expert).

    Wifi was complimentary as well, but for some reason I had trouble accessing it. It wasn't a big issue for me, though.

    The one negative thing for me is that the room never felt warm enough. Turned it up to the highest of 85 deg (yes, during September...) but it definitely felt nowhere like it. I tend to feel cold easily and I highly prefer a warm hotel room. Also, my room was situated in one of those corners where the door for the adjacent room was right next to mine, so each time my neighbor opened and shut his door, it was super loud and startling.

    They don't do phone check-outs, and fortunately there was no line when I needed to check out. There was a significant line during the previous morning.

    Overall, great for business trips, for which it was designed. I would stay at this or a different Club Quarters again if the location is appropriate.

    07/10/13 | Link | Rating: 4.0
    59. L S.
    Can't beat the price, cheapest place to stay anywhere downtown and was perfect for what we wanted it for.  Attended the Houston Beer Fest over the weekend and knew we wouldn't be spending much time in our room and didn't want to pay a lot.

    This place was clean, had friendly staff and has valet parking. We did have an issue with our toilet, the chain was broken and the front desk said they would send someone right up. We left for the evening and upon our return the toilet was not fixed. We called the front desk and they sent someone up right away.

    Check out time is noon which seems to be on the later side for most hotels. Would definitely stay here again.

    09/06/14 | Link | Rating: 3.0
    60. Walter S.
    subpar check in service.  

    Apparently when the front desk makes a mistake there is only one person authorized to correct this error and the front desk staff will fail to communicate that to you until you over hear it from their back and forth. Furthermore the staff will continue to ignore you when such short comings are brought to light.

    Moving on. The rooms are quite small. While the bed itself is large the fact it takes of 85% or more of the room leaves much to be desired.

    The stay, itself, could have been quite enjoyable if it had not been for the terrible service at the front desk. After a long day of travel, the last thing I wish to deal with is a sassy queen who fails to speak to me as a person and a front desk manager who refuses to acknowledge my existence.

    Beware of Carol. Not only did she treat us like garbage, she also proceeded to shout the last four of my credit card out loud in the lobby and then again ignored our existence.

    Bad job, Club Square. You'd think you would treat people paying close to $200 a night a bit better than those at the Motel 6 off of I-10. Shall not be gracing your presence next business trip. Sorry,  NOT SORRY.

    10/11/14 | Link | Rating: 2.0
    61. Jennifer S.
    Only good thing about this hotel is the location. And it's cleanliness. The valet guys are nice. But the front desk staff is very rude and unwelcoming. Not one person said "hello how are you" when we walked up to check in. We weren't even acknowledged. Finally one girl said "last name?" And I assume that's how they say hello at this hotel.  Small rooms but clean. When we asked for an iron and ironing board we were told which service closet we could find those in. I wouldn't recommend this hotel to anyone. For the price, you don't get much. If you want to stay in downtown I would pick a different place for sure.

    27/02/15 | Link | Rating: 2.0
    62. Brent L.
    WOW!  that's really all I can say about my stay here.  This is an older building so as others have commented, the rooms are a tad on the small side.  However, don't let that concern you.  the rooms have been updated and include flat panel TV's, a kitchenette that includes a stove top, microwave, small refrigerator, coffee maker, and even a toaster and a garbage disposer in the sink!

    The kitchen even includes plates, pots and pans, and utensils.  

    There are a couple of computers and a printer in the lobby that you can use for free.

    You can actually leave clothing behind to be laundered or stored between visits and then placed in your room when you make a return visit to the hotel.

    They will deliver exercise to your room for FREE and they also have an exercise room.

    Free Wi-Fi

    VERY clean room, nice lobby area, and very attentive staff.

    I forgot to mention, it is within 8 blocks of the convention center and close to quite a few restaurants and bars.

    I have never heard of this chain before but I will definitely look for them on future trips to other cities.

    Can't praise them enough for the great job they have done at this location.  No complaints whatsoever!

    15/05/14 | Link | Rating: 5.0
    63. Shelina V.
    Absolutely hated this place. You have to valet and our car took forever. The rooms were tiny & there was a noise that randomly went off every hour all night. So we BARELY SLEPT.

    11/05/15 | Link | Rating: 1.0
    64. Arpine S.
    A hotel with the worst customer service ever! IT JUST STEALS YOUR MONEY FROM YOUR POCKET!!!
    My husband and I checked in late (9pm) on Monday Jan 12, 2015. Talked to a front desk attendant for a while and asked where it is better to visit in downtown and indicated that we have flight at 4:30pm and need to leave at 2 pm. The guy did not tell us to take our luggage with us and check out max at 12 and otherwise we would we overcharged for 58$ (I travelled a loooot within USA and also maaany European countries and have never ever seen such thing in my life). We went to check out at 2:06pm and were told in rather rude and impolite way that we need to pay extra for these 2 hours. We asked to show us the policy indicating that they are allowed to charge that much money... The one under which I signed when I checked in.. They could not show us anything and the only answer that I got was "from which card do you want me to charge you!!!" If I were told that I would be overcharged for 2 hours, I would put our baggages in the car before browsing in downtown (we told the attendant several times about our intention to leave late thinking that we did late check in while checking in, but he did not say anything about the late fee. Let me also point out that it was Thursday, the hotel was empty and checking out 2 hours late definitely was nothing for them..
    It is illegal to pay for something under which you did not signed while checking in. Plus this was the worst, rudest and non-customer oriented service that I have ever experienced. I am still shocked by the front desk attached's manners  and service. This is really ridiculous!!!
    I do not advice this hotel to anyone!!!

    25/01/15 | Link | Rating: 1.0
    65. Doug F.
    The place is clean I'll give it that.

    The elevators take forever. Try to get a low level floor so you can take the stairs.

    The walls do not work very well - in that you can hear everyone and everything including doors closing on floors that are not even yours!  This place has lots of airline crews and also some very loud people.

    The check in computers don't work so don't bother.

    The windows don't open so the air is not so good.

    The gym is big and nice however.

    If the price is right go for it but don't expect greatness just mediocrity.

    20/03/15 | Link | Rating: 2.0
    66. Rene M.
    Beautiful old hotel with classy little rooms. Love this place. Walking distance to the ballpark.

    02/05/15 | Link | Rating: 5.0