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Four Seasons Hotel Houston in Houston, TX

Four Seasons Hotel Houston in Houston, TX

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Company Info:

Rating: 4.07

Address: 1300 Lamar St, Houston, TX, 77010
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Comments (87):

1. HoustonBuffalo S.
WOW! Had a concert to go to at the House of Blues Friday night, so booked a room here for the night so my wife and I could have a night out without worrying about transportation. Got a great deal on the room (hotwire apr$150) Service at valet, check-in, bell hop were all as expected - very professional, courteous, knowledgeable. Poolside cocktails and service were excellent. Down to the grove bar for a pre-concert drink - I ordered a crown royal special reserve and my wife a roederer champagne - $45 - no really, 2 ounces of very good whiskey and a flute of champagne - $45. We laughed it off. The bartender was busy, but really needed an attitude adjustment - he was not friendly and after I made the effort to try to snap him out of it, I learned that he was just doing this on the side and that his real job was the owner of a catering company. Great - so I pay $45 to listen to the bartenders problems - bad.
Concierge gave us passes to the voodoo lounge @ the HOB - again points of service were excellent.
Fast forward to breakfast - wife wanted to sleep in so I headed down solo. I ordered the corned beef hash, 2 poached eggs with toast and coffee. The eggs were perfect, hash had great flavor, and coffee strong and hot. Service was terrific, but again this hotel does not miss an opportunity to remind you where you are - with a $4 tip my breakfast was $28!!
I know fine hotels give great service and over staff to take care of every guest need, but the prices at this particular hotel are criminal. My wife and I usually stay at the Houstonian for get away weekends, we travel relatively extensively and typically stay in 4-5 star hotels, and I have never been anywhere to include Hawaii and with the sole exception of New York where I have been completely shocked at the prices for everything.
My summary - if you are going to drink, bring it with you, and if you are going to eat - there are plenty of good restaurants downtown with in walking distance - expense account or out of your pocket, its just not right to support this kind of price structure.

08/03/09 | Link | Rating: 3.0
2. Yu T.
Probably one of the older Four Seasons, I stayed here on business.  The building and rooms were old but the staff was super nice - classic Four Seasons service!

25/03/08 | Link | Rating: 4.0
3. Pete P.
what more do you expect from a 4 seasons?  it was great.  sure it could stand to be updated a little bit but our stay here was fantastic.

holy cow was it expensive!  we went because there was a two nights for one deal which they were running.  i think it was about $230 for two nights?  well, with beers by the pool and a few snack... some breakfast... the weekend came out to over $550!  be careful, the "incidentals" will kill ya.

06/08/08 | Link | Rating: 4.0
4. Jess L.
Pleasant hotel to stay at. Staff was great. Room service food was actually pretty darn good. Lobby was very elegant and nice. My favorite thing about this hotel is their pool area. Very few hotels in Houstons have nice pools like this.

03/03/10 | Link | Rating: 5.0
5. Robert U.
What can I say, the Four Seasons always delivers.  Staff is extraordnarily polite and competant.  Some of the extra nice things is a large choice of newspapers for delivery in the morning as well as a complimentary shoe shine overnight.

Only regret is that the business trip was too packed with business and not enough time to enjoy the hotel.

10/11/10 | Link | Rating: 5.0
6. David C.
Excellent place for a luxury weekend break, all services exemplary. Wife particularly enjoyed spa.

10/01/12 | Link | Rating: 5.0
7. Bert H.
It's like most Four Seasons - quiet and very nice.  It's not lively and exciting like the Austin Four Seasons.  But that's not a bad thing.

I gave it four stars because it's kind of boring.  There really isn't much going on in the area.  You can't walk anywhere exciting.  It's nice that the House of Blues is around the corner.  But that's about all you can do.  It's a great place for holding a conference (that's why I used it).

25/08/09 | Link | Rating: 4.0
8. Aliyah H.
Not what you expect out of a 'Four Seasons' establishment.The building is just so old, and decor is kind of blah.  Pool is small.  Spa was just okay but my massage was excellent. Staff are friendly, etc but just not what you expect out of an enterprise such as the Four Seasons. No place around for Sunday brunch. Seems to be in a very isolated location. Walkable to convention center.

12/01/11 | Link | Rating: 3.0
9. Donald M.
Pure Hell !!!

Suppose to stay for 4 nights but checked out after only 3.  They staff was friendly and the food was really good.  However, the rooms were terrible.  First, the ceiling on the 6th floor are so low that when you shower your arm will hit the ceiling (I'm only 6'3").  The rooms were spacious as avertised but the bathrooms were coat closets...I mean no way in hell 2 people could be in it at the same time.  They were also not the cleanest I've seen...seemed like the tiles were held together with paint and caulk.  The rooms also DO NOT HAVE A MICROWAVE OR FRIDGE.  I was told you have to ask and that they only have 5 or 6 in the whole hotel (better reserve one) and no microwaves.  Didn't seem like a big deal until I got sick and couldn't leave my room (food poisoning for the mall not the hotel).  I would pay more and stay at the Westmont or a little further away at the ALoft.

14/10/11 | Link | Rating: 1.0
10. D G.
The only Four Seasons I've ever stayed at that didn't live up to the brand.

Everything is a bit worn (carpet, paint, etc.), and at least half of the staff members I encountered don't seem to really understand what they are supposed to deliver to work at the Four Seasons.

Gym:  yes, fruit is available, but only mealy apples and oranges (who has time to peel an orange when grabbing fruit before a workout?).  I asked about bananas and they told me it would be 15 minutes to get some.  huh?  They should have been on top of fully stocking everything all the time.  They were also out of coffee cups at their coffee/tea bar in the gym.  Again - not taking care of the details and making sure everything is always fully stocked.  It isn't difficult.

Pool:  Photos online are fabulous.  Reality is that it is a bit tired.  The water with lemons and other fruit in it looked GREAT, but the dispenser was clogged for over an HOUR with a floating slice of lemon, so I never got any.  Four Seasons is also known for icy towels and spraying cold water on its guests at the pool on hot days if said guests want it.   I was at the pool for 2 hours and finally had to ASK for the cold towels.  The chicky working at the pool told me in a condescending tone that the service is an "amenity" (no kiddin) and that they do it every hour.  Really?  So why did I have to ask for it after being there for almost 2 hours?  Food at the pool was MEH, and I don't expect the cheese on my burger to have a little film on it when I'm paying $20 for the burger.  Excuses ruled as finally additional personnel came out to handle what was for them an onslaught (maybe 20 people at the pool...ummm...should have been EASY for 2 people to handle but they had to call in the manager).  They actually told me the kitchen was backed up (at 3pm), which is why my burger came out cold but overcooked.

Breakfast:  mediocre food.  I admit that we went late, but we didn't expect a buffet.  We ordered off the menu, and when I thanked Theo for waiting on us, he didn't graciously respond.  He said, "well, I have to.  Otherwise I would get in trouble".  He wasn't joking.  No smile.  

Valet:  Great - no complaints.  Executed to exactly what they were supposed to do.

Front Desk:  No complaints.

Lobby bar:  Bad food (hummus so watery you could have poured it into a glass...yuck), but ok service.

WiFi:  WHEN, oh, WHEN will luxury brands understand that when we are paying more than $200 or $300 a night for a room that they should include this???  Paying $6.95 a day in addition to room rate is ridiculous, so I didn't do it.

Overall - a very disappointing Four Seasons for anyone who has actually experienced other properties belonging to the brand.  This remains my favorite hotel brand, but this property isn't worth the prices, even if discounted.  Perhaps they should market it as Four Seasons Lite so that people won't expect full Four Seasons service.

02/08/12 | Link | Rating: 2.0
11. Sonia T.
Ahhh, the Four Seasons, one of the most luxurioius hotels there is all over the world.   I have stayed at a couple, and decided to check into the Houston location for a long July 4th weekend for a staycation close to home.  Honestly the hotel lobby has been redone, and the rooms are nice, but the entire hotel needs a bit of a facelift.  BUTTTT....the service and the amenities make it AWESOME!!!! Everyone was super friendly, the room was clean, great bath products, lots of cable channels, and new movies, along with a DVD palyer to watch my Netflix Tru Blood on a romantical movie night with my honey.  Now, the best amenity was the POOL!!! GORGEOUS, with palm trees, lots of servers very helpful, extra towels, fruit water, gatorate, and even complimentary sunscreen, magazines, Evian Spritzes, slushies, and frozen grapes! I felt VERY spoiled! Got a great tan, enjoyed one of the BEST burgers I had ever had cooked right in thebackyard by the pool.. Also the Four Season has their own herb garden, which with the burger came a small basil tomato salad that was very tasty! Friendly bartender, and great gym. On Saturdays they have pilates or yoga classes, and its all very clean and well kept.  It's also across the street from house of blues, and close to the new shops and dining at the Houston Pavillion.  I owuld DEFINATELY stay there again especially since we got a killer rate on expedia!

07/07/10 | Link | Rating: 4.0
12. Heather A.
I recently stayed at this hotel for the yearly Mom 2.0 Summit.

The rooms are pricy (more than I would , but not really any bigger than at any other hotel. However the beds are super-comfy as are the pillows, and the furnishings are beautiful. Shower pressure is great (always key for me when rating a hotel - a bad shower can ruin a trip real quick).

Note that internet access from your room is an extra charge, unless you have a wi-fi package with AT&T (i.e. if you are an iPhone user with AT&T then you have this). So, do your research to save the daily fee. You can access wirelessly for free in meeting areas, if you are there for an event.

Service at this hotel is outstanding. I never had to open a door for myself coming or going from this hotel. Someone is always there to answer any question, and they are patient and friendly and make you feel like they are there for only you.

This hotel's location is also great. They do have shuttles to take you most of the places you'll need to go, but the hotel is directly across from a small mall, and also kitty-corner to the Houston Pavilion, an area of the downtown known for food & nightlife. Definitely try out the House of Blues in that area - great food and awesome (rock) atmosphere.

The only complaint that I had at all was the fact that they entered my room mid-evening to do the turndown service. I'm a little particular about room privacy/security, and usually prepare my space for someone to enter early in the day, but I did not expect them to enter later. Not a big deal overall, but it was the only negative I had the whole stay.

Overall, if you have the money to spend on a room like this, spend it here. You won't be disappointed.

24/02/10 | Link | Rating: 4.0
13. Randi R.
The reviews on this place are right on. I stayed here on business, and it was a really good experience. While it is probably not as plush as other four seasons, it is still really nice. They have a great gym, fresh fruit and water in the lobby, L'Occtaine products in the bathroom, and great beds. One of my favorite things is when you call the front desk or set up a wake up call, they go hello ms/this is your wake up call. Personalized wake up calls rock! This place is super close to the conference center so if you are attending a conference, I highly recommend.

14/11/12 | Link | Rating: 4.0
14. Joshua B.
My rating represents a blend of the really good and the really bad. For the room, five stars. The room was large and full of amenities. Large flat-screen with some HD channels and static-free analog channels (sadly that seems to be an issue at most hotels I visit). Large fluffy pillows on a bed with a washable slip-covered comforter (this has to become the standard at all hotels). Large, richly appointed bathroom with a glassed-in shower, and room to put your suitcase on a stand (as I always do now given all the hotel bedbug scares) and sufficient counter space to spread out your stuff. Large windows for a view of the city, but with thick, tightly sealing drapes that fully block out daylight. The room also had a modern thermostat, but unusually I found that the room temperature was comfortable and stable, so I didn't need to adjust it. The health club is well-appointed with equipment, including treadmills and ellipticals with individual flat-screens, as well as yoga equipment and a very nice pool area. The fitness/spa staff is friendly and attentive.

I rated the spa three stars. The service was good but for a supposedly high-end resort, I was surprised at the relatively few amenities it had. The locker rooms double as the pre-treatment meditation area (not very relaxing), and although the men's locker room had nice grooming products and accessories, it only had two small showers and a sauna. At a minimum I would have expected a separate quiet meditation room and a hot tub.  The adjoining outdoor pool area has a hot tub, but that doesn't count from my perspective as it's not relaxing to soak while kids are screaming and playing all around you. This leads to my final points on the spa, which is that the treatment rooms are not connected to the locker rooms, requiring you to be paraded through the health club wearing nothing but a (too small) robe.

Now on to the ugly. I wrote a separate two- star review of Quattro, the primary hotel restaurant, due to poor slow service (even though the place was empty) and ridiculous prices, but after visiting the lobby bar/sushi restaurant the next evening, and waiting 15 minutes without anyone even coming to take our drink orders (we left and went to Mia Bella Trattoria next door),  the hotel clearly has a systemic issue with their restaurant management, so I give the overall property one star in this area.

22/06/11 | Link | Rating: 3.0
15. Shaun A.
This is one of my favorite hotels in Houston. Its a great hotel! Nice pool and nice update rooms. Been going for about 5 years now. I highly recommend.

12/01/11 | Link | Rating: 4.0
16. Deja C.
This hotel certainly lived up to its name. We stayed for New Year's Eve and had an excellent time! Service was great, as usual at any Four Seasons. The bed was comfy, nice flat screen TV, lovely L'Occitane bathroom goodies, warm fuzzy robes and slippers... overall a very comfortable, relaxing, pampering experience. We took a bottle of champagne down to the jacuzzi the next night and had the entire patio area to ourselves, it was heavenly! We ate at their restaurant Quattro on New Year's Day, and had an awesome experience. The food was to die for! We overstuffed ourselves and didn't regret it one bit. Each thing we tried was amazing. I had sea bass as my entree and it was just perfect. We tried two appetizer plates: the lobster pasta and a gnocchi dish with bacon, both were incredible. My boyfriend said that he hasn't had gnocchi that good since Italy! The place wasn't terribly busy, so we were slightly surprised that the service was as slow as it was, but we weren't in a hurry and enjoyed the experience none the less.

All in all, we had a terrific Four Seasons experience. Everyone was polite and friendly, even when dealing with the loud, rowdy, drunken NYE crowds that flock downtown that time of year (a group in which we could probably be included!)

10/03/11 | Link | Rating: 5.0
17. Kerry P.
I don't know if staying at a five star hotel should necessarily warrant a five star rating, but in this case it does.  Have you ever stayed at a hotel by yourself?  Has your boss ever sent you across the country to give a presentation in front of 200 people (by yourself?).  Have you ever had to introduce yourself to four CFO /CEO / COO/ President types as the sole point of contact for your company?  

Well good for you, but this was the first time for me.  And I was scared shitless.  The folks at the Four Seasons gave me a complimentary upgrade to a suite.  The room was lovely, comfortable and luxurious.  They provided impeccable customer service to calm my consistent flow of panic attacks.  They had a bellman waiting anytime I needed assistance with my heavy conference display.  

The Houston marathon was taking place this same weekend and hotel was swarmed.  They still found enough time for me and my spaz attacks.  You take a five star hotel, couple it with southern hospitality and it will ensure a fabulous stay.  I would recommend this hotel to anyone traveling to Houston for business.

Also, thank you for putting me on the same floor as the Miami Heat.  They were very nice floormates.

19/01/09 | Link | Rating: 5.0
18. Emily C.
I must admit, I do not typically stay at a place as pricey as the Four Seasons, but I got a super deal on-line (each second night free -- thus, I paid for two nights during my four night stay). The room itself was very pleasant -- comfy bedding, large, over-sized pillows, and updated with a flat-screen television and DVD player.

However, I was confused by the Four Seasons' definition of the "Do Not Disturb" sign. At other hotels, both across the United States and internationally, when I put up the "Do Not Disturb" sign, it signifies that I don't want to have the room disturbed. I typically use this sign as a way of indicating that I do not need new towels or sheets, or simply don't need the bed made.

After our first full day there, we walked in to the room after the evening baseball game, and found that housekeeping had indeed come in, done their thing, and left the radio on so the sweet sounds of classical music would greet us upon our return. Who knows how long the radio had been on!

On my recent trip to the Four Seasons Houston, I quickly discovered that the sign actually means, "Do not disturb -- unless it's after 2pm. After 2pm, you may assume that I am an idiot, and forgot to take down the sign before leaving my room for the day. Come on in -- replace the towels that I so neatly hung on the towel rod wanting to reuse; make the bed that I already had done for myself; empty the trash can that has but one q-tip in it."

After the second day of housekeeping coming in to replace everything, despite our following the instructions about hanging up towels we did not want washed, we had to go to the front desk to cancel all housekeeping services for the remainder of our stay.

This much, I will say with certainty -- The Four Seasons Houston is absolutely NOT interested in conserving water or electricity, contrary to their own published cards in the room.

On the upside: the hotel is within walking distance to the Astros' Minute Maid Park.

15/08/09 | Link | Rating: 2.0
19. Ryan R.
I don't know if I should really give them five stars because honestly I would expect a lot from a Four Seasons hotel, and they didn't necessarily blow away my expectations.  But I would feel pretty stingy giving the best hotel I've ever stayed at anything less than 5.  

It helps that we got a great buy-one-get-one-free deal online and then got a free upgrade to a residence suite when we arrived.  So we ended up with a full on two bedroom, two bath apartment on the 21st floor for less than $250 per night!  That's pretty hard to beat.  

The suite was amazing, well decorated and nicely appointed, though we were rarely there.  We also took a stroll down around the pool/gym area and it was actually nothing special.  I liked that they had a skybridge to the nearby mall.  The service was great throughout our stay.  I really don't have any complaints.  Awesome hotel.

16/11/09 | Link | Rating: 5.0
20. Alejandro D.
I moved from the Hilton-Americas to the Four Seasons, and upon leaving was told by the Hilton bellman that I was "moving up a star." Little did I know he meant going from mediocrity to excellence.

The Four Seasons boasts a name linked to finer amenities and this Four Seasons hotel lives up to that.

I'll simply give you highlights:

I was able to choose between five different newspapers to be placed outside my door whenever I wanted. I had a complimentary shoe-shine that was READY by 7am, just like the note promised. In the bathroom I found L'Occitane Provence shampoo, soaps and lotions. There was FREE gym, pool, jacuzzi, coffee and tea available whenever I wanted. And we're not talking about ground coffee stuffed in a packet (like some other hotel I've already mentioned.) I'm talking about freshly brewed medium roasts with enough caffeine to fuel me until lunch. And the gym attendant was more than pleased to assure me that I could come to the 4th floor for free coffee whenever I craved it.

This, friends, is service.

And you know what else mattered to me? The fact that I could charge my ipod on their ipod dock. Sure other hotels have alarm clocks and radios with AUX cables attached so you can listen to your own tunes. But how many of them charge up your devices?

You've earned every star, fellas. Every star.

29/11/09 | Link | Rating: 5.0
21. Kati P.
Our stay at the Four Seasons was one of the best experiences I have had traveling. The staff was MORE than willing to go the extra mile to make you feel special every time they saw you.

When we arrived, they gave us a comp upgrade to a private residence apartment-beautiful! The bar by the pool had great service and was a great atmosphere. Front desk staff, bell staff, security and valet were all topnotch.

If you feel like being pampered for a night or a weekend, the Four Seasons is the place!

10/03/10 | Link | Rating: 5.0
22. Jennifer S.
My friend and I were in Houston for business and we loved our stay at the Four Seasons Hotel!  The customer service is excellent!

We stayed in a Superior Room with two twin beds.  There's a desk with two chairs, a sofa chair, and side table, a night stand, and a dresser of drawers.  There's a mini refrigerator filled with food & drinks at an extra charge.  No coffee maker.  Wi-fi internet is $12.99 per 24 hours.  The bathroom has L'Occitane toiletries:  shampoo, conditioner, shower gel, lotion, and soap.  There's a blowdryer, ironing board, and iron to use.

The best part of the hotel room is the amazing beds, and of course, you get your own bathrobe and slippers to lounge around in.  We also found that the room service food was very good!

28/08/10 | Link | Rating: 5.0
23. Suz L.
Hotel looked much better after much needed renovations.

03/05/12 | Link | Rating: 3.0
24. Anh N.
Did not stay here but went here for a spa day with my girls.  The facility was clean and definitely had all the things you would need (like shampoo, conditioner, hairspray, lotion, etc).  The staff was helpful, polite, and accommodating.  We had a great time.  The pool area was clean and had great service.  We got our food and drinks quick and loved their frozen grape refreshments.  

I am definitely coming back here for another spa day.  So many places in Houston to choose from but there are many days to have a spa day!

11/01/11 | Link | Rating: 4.0
25. Katherine L.
I stayed here on a corporate rate -- it ended up being cheaper than any other hotel downtown.  With that in mind, it was a good deal. For their normal rates (sans Priceline) it was a bit of a ripoff.

Wifi is $8 for normal access (it's impossible to stream anything) and $15 for high speed, which I haven't tried.

The rooms are nice, the bed and pillows are very comfy. The pool looks nice, though I haven't made it down there yet. I called downstairs to ask for toothpaste, and the operator said it would be up in ten minutes -- and it was! A real tube of toothpaste too, not one of those one-use disposable tubes.

One gripe -- I use a lot of lotion, and they haven't replaced my lotion as most hotels do. We'll see if they do tonight, I'd really like more lotion!

07/04/11 | Link | Rating: 4.0
26. Amanda K.
I stayed here last Friday.  The service is AMAZING!  The bed...  I was in HEAVEN!  I need to duplicate that bed in my house.  From the duvet to the mattress to the pillows...  I slept like a rock!

09/03/11 | Link | Rating: 5.0
27. Maria J.
Fantastic service and atmosphere! Every staff member I encountered greeted me and made sure that I got what I needed/was looking for. The executive suites are amazing! The beds are huge and oh so comfortable!! Everywhere I looked I found little luxurious surprises that added to my enjoyment of the hotel, from the superb bath products to the slippers in the closet; everything exceeded my expectations. The staff at the front desk was absolutely among the best that I have ever encountered. I will definitely be staying here again, hopefully very soon!

15/07/12 | Link | Rating: 5.0
28. Donald D.
This hotel was better than the Four Seasons Austin hotel that I stayed at prior.  

1.  Service was fantastic.  As always.... if you've stayed at numerous 5 star hotels like we have, you begin to realize that FS really has their own charm and their ability to deliver great service is beyond reproach.  Breakfast room service was great, prompt, on time, and always polite and well done.  The table is set up well each and every morning.

2.  Hotel is aging - not as old or bad as the FS Austin, but aging compared to other 5 star hotels I've been to.  The bathroom was decent... but could be improved.  The lobby is old as well.... and the restaurants aren't anything to write home about.  We ate out every night.

Overall, I'd probably stay here again if I had to.  The price was decent when we stayed here as well... I think it was cheap, sub-$200.  If it were $500, I'd probably give this place 3 stars.

23/01/13 | Link | Rating: 4.0
29. Sonia C.
Nice hotel with good customer service. I stayed here with my husband and 3-1/2 month-old twin boys while visiting my dad at MD Anderson. This was before I moved to the Houston area.

We drove in from Mississippi with two infants and lots of baby equipment, so we brought the minivan. We must have looked like the Beverly Hillbillies as we pulled into the valet area. I could almost hear the music playing. The valet must have heard it too, because he thought we'd made a wrong turn. He was very courteous as he explained how to exit the hotel parking zone. Imagine his surprise when he learned that we were staying! These Mississippians got out of their vehicle with a TON of diapers and children's equipment, and watched as the bellhop piled it onto two carts. As we walked through the hotel, I couldn't help but smile as the boys' musical toys, tucked away in bags, began to sing. On that day, hotel guests that day were treated to hits such as "Pop Goes the Weasel,"  "Wheels on the Bus," and "Twinkle Twinkle."

We reserved a suite, and our room was further upgraded upon arrival. I didn't get much sleep with the twins, but for the few seconds I was able to lie down, I remember the linens were soft and lovely. The furniture wasn't new, but it was much better quality than what you find in a standard hotel. Comfortable bathroom, decent quality TV and stereo in the living area.

Nice place. Clean. Friendly staff. Tolerated us and the kids. I'd go back. :)

31/01/11 | Link | Rating: 5.0
30. Lindsay H.
Went here for family vaca/wedding. Maxed and Relaxed!

My favorite part was the pool area. I looked it up - $4 million pool area!
The materials and furniture are chic incorporating teak wood, horsetail plants aka "pop grass", and orange canvas umbrellas. The renovation is easy on the eyes, the water feature sooths the ears and when the servers spray you with Evan, well that's soothing too. This area includes a roomy bar, pool and jacuzzi with ample seating. The family was complaining about the drink prices, but it IS the Four Seasons!

The spa/gym was a spacious highlight with a variety of fitness equipment and spa services.

The rest of the hotel is pretty formal yet warm. We were upgraded to a suite, which was fine by us!

It is centrally located downtown across the street from the House of Blues, which is a plus. I recommend for business or pleasure.

10/08/09 | Link | Rating: 5.0
31. Ashley D.
This has to be the first Four Seasons ever built. It is clean and the beds are comfy but you can just tell by the decor and carpet it is from 1983. Its only ok as long as you get a cheap rate. It is also located downtown which looks like a ghost town on the weekends!

29/05/12 | Link | Rating: 3.0
32. Tammy M.
The best of the best when it comes to customer service. Accommodations are impeccable, food is very delicious and for the foodies out there. Rooms designed for the traveller. They left nothing out when placing thought into accommodating their guests. This is my new favorite Houston hotel.

06/02/13 | Link | Rating: 5.0
33. LISA M.
Great location next to fine dining and events

07/07/12 | Link | Rating: 5.0
34. Kristina K.
The only thing I'd change about this place is a nicer pool. Other than that, everything was amazing here. The beds were insanely comfortable (apparently they sell them - if anyone knows how much these babies cost, please let me know). The food was great. The service was impeccable. I love the Four Seasons so much it makes me want to get a promotion at work so I can afford to stay here more often.

16/07/12 | Link | Rating: 5.0
35. Kirk F.
The Four Seasons chain consistently delivers fabulous service, and the Houston location did not disappoint.  The people at this hotel are incredibly nice and helpful.  On the weekend of the Olympic Marathon Trials and the Houston Marathon, the staff was particularly prepared to be helpful with event information, road closures, etc., and the hotel had prepared nice details like having water and bananas available for competitors, and had the complementary coffee service set up early for the nervous runners!

The facility itself is very nice and well maintained, but it's maybe a notch less spacious and luxurious--or lacks a little of the flair--of some of the best editions of the Four Seasons.

My favorite of any hotel in Houston I've sampled.

17/01/12 | Link | Rating: 4.0
36. Aliyah K.
Our experience at the Four Seasons was awesome from check in until check out.  At check in, we were walked to the elevator and had the button pushed for us, la de da!

Gym amenities are out of this world; apples, oranges, multiple options of teas and coffees, various newspapers to choose from, new equipment, towels etc.

Room service is second to none.  White glove service for grilled cheese and fries at 1am - yes please.  Which btw, is not even on the menu.

We visited the hotel with our doggie and as an extra fun component room service was sent for him as well, a bowl of food and water served on a tray - how cute!

Doors are held open around every corner and greetings are offered as well - by last name.

The pool staff was incredibly attentive, offering a taste of a smoothie, giving us waters and a bowl of munchies.  They also set up the seats we wanted with a cover and a towel and made certain the umbrella was positioned correctly.

The bed is super comfy, large flat screen TV, nice lotions and shampoos - fully stocked mini bar.

I have seen rooms just as nice, I was not overly blown away by the room really - it was the service that was out of this world.

Can't say enough good things!

14/12/09 | Link | Rating: 5.0
37. Lillian P.
I took a friend to the Four Seasons tea last week and could not have been more pleased. I really appreciated being seated downstairs in a quiet area and the wait staff were conscientious--i just barely raised my hand in a gesture one time and our waiter rushed over to see if I needed anything
The food was varied and tasty, esp the scones. I highly recommend it. Offered only friday and saturday afternoons

28/02/13 | Link | Rating: 5.0
38. Ellen C.
This review reflects my experience at Four Seasons for a wedding reception back in September 2009.  So yeah, it might not be the most detailed since I was a little tipsy on the wine . . . shhhh, like you wouldn't/don't take advantage of open bars at weddings.  Puh-leeze!
So my superduper awesome buddies finally got hitched and I was a bridesmaid (begrudgingly!  Just kidding y'all, if you are reading this, teehee!).  After the gorgeous ceremony, I knew we'd be in for some extravagant awesomeness in terms of the reception.

Four Seasons lived up to its reputation as a classy elegant joint.  Like shooot, I guess you gotta do it up if you're only going to do it once.  I realize the beautifully coordinating decor and flowers were attributed to my friends and their wedding planner, but it was a wonderful space all in all.  I guess I can say that Four Seasons execution was top notch - or can then even take credit for that?  Well whatever, it was a lovely sight to behold.

The dining room/ball room wasn't ginormous, but comfortably seated the 200+ guests.  The servers were quite streamlined in their doling out of the foods and refilling water and wine glasses.  There was no confusion about my veganism, for once, in my life.  Praise Jaysus.  It all went off without a hitch.

The ladies restroom was pristine and massive.  Very crucial due to all the drinking that was occurring.  

I should've lingered after the reception instead of leaving excessively early because then I could've partied hard in the actual rooms and bulk up this review, but I just wasn't thinking.  For shame for shame!  
Right, that's all I can really say about that.  And okay this review is kind of useless . . . I'm more so rating my friends' wedding reception.  

Well if you happen to reading this in anticipation of your special day, it was certainly a very gloriously pleasant experience for my friends' and their guests.  Troofax!

18/06/10 | Link | Rating: 4.0
39. Ryder M.
Very friendly staff, clean & modern rooms, huge gym and pleasant pool area.  No complaints!  I would stay here again if back in Houston.  Brunch buffet is kind of pricey at $50 but it's as good as a buffet you will find with everything from omelet bar to sushi bar and everything in between.  The spa prices also looked high although I didn't partake- 90min massage was around $165 =(

The friendliness of the staff was a big plus, everyone smiled and said hello which is really kind of rare.

07/06/12 | Link | Rating: 5.0
40. Eric B.
I was here last week for an all day meeting related to Security issues within the Petrochemical Industry. This workshop mostly caught us up with various current and emerging regulations, but most interesting was the BP representative's current perspective as it related to the Gulf oil spill. This situation is a black eye on the entire industry.

The session was well organized and informative. The associated Four Seasons facilities were comfortable and well layed out, while hotel staff were friendly and helpful. A generous and delicious lunch was also provided, although catering was a little late setting up and and queue flow was slow.  I wouldn't mind staying her sometime, but I'm not sure that my expense account guidelines would allow it.

03/06/10 | Link | Rating: 4.0
41. Kris L.
Just returned from a 2 night trip in Houston where we stayed at the Four Seasons. Came here with a friend for a little R & R and to check out Houston.. We really enjoyed our stay! Booked our room thru Expedia for a reasonable price, $170/night (considering it was the Four Seasons) and upgraded to an executive suite for and extra $50/night. Well worth it. I'll break down the pros and cons below..

Pros:
It's the Four Seasons. Staff was very kind, check in was a breeze. Every employee you came across said hello and asked how our day was going.

Our room was comfy and since we were in a suite, we had a seperate sitting area with a pull out sofa. They had a mini bar and water in the refrigerator along with some snacks- for a fee. Our room was clean and they also offered turndown service. Beds were comfortable, there was a dock for your ipod/iphone, 2 flat screen TV's and a stereo in the sittting room. Decor in the room was nice, didn't seem as dated as people mentioned in other reviews. Bathroom was a decent size and they offered L'Occitane tolietries.

Gym was good enough for what I needed. They had quite a few treadmills and ellipticals, and a small weight room. There was a small stand with fresh fruit, gatorade, coffee, and water- All complementary. Didn't use the spa, but it looked nice!

The pool and the pool staff get 5 stars!!!! LOVED IT! By far the best pool staff I've encountered at any hotel! As soon as we walked outside, an employee came to greet us, set up our chairs, offered us sun tan lotion, and would consistently refill our water glasses! A few times they came around and offered fresh fruit skewers and smoothie samples. Very friendly and accommodating. Pool was heated, although I didn't use it.

There is a complementary car service! We used it one night to go to midtown, however that is the limit. They will take you anywhere downtown and to midtown but no further. Service also ends at 11pm.

Cons:
Called a few times down to the front desk and valet, and no answer.

Internet "dead zone"! Very hard to use our iPhones to search or check emails. They had wi-fi for $8.95/day.

Valet only for your cars- cost was $30/night, not including tax/tip which is somewhat standard for hotel valet. One disappointment was we were told our car would be ready in 5-7minutes when we called to have it pulled up and it took about 20. I understand people run behind, but let us know!

Tried the express check out from the TV but it said "unable to complete at this time" even though I tried checking out shortly after 11. It states to checkout between 11am-12pm.

I would agree some parts of the hotel look a little tired, compared to other Four Seasons I've been at, but by no means dirty or run down.

Overall we had a very nice stay at the Four Seasons, and I would recommend it to anyone! Wouldn't hesitate to stay again!

30/03/11 | Link | Rating: 4.0
42. S C.
meh, if someone else is paying or you get a great deal, stay here. Otherwise, skip it.

If it weren't for the stellar staff at every level, I would give this hotel 2 stars. It is a LARGE hotel, wear & tear shows everywhere.

Fantastic gym and pool. Spa is non-existent with tiny dressing room and walking from  dressing room to your treatment room in your robe in front of all gym people and anyone else heading to the pool. The prices are crazy. I have been at way fancier and more professional spas for less money.

Our room was fine, bed comfortable, carpet a bit worn. Room was clean but after arriving to 4 towels for 4 people, we got reduced to 3 and had to ask the next two days for more towels. Not a big deal, but just odd since it was obvious we had 2 adults and 2 kids.

The location is okay, not a lot going on but a gross food court across the street. Valet staff was great but often overwhelmed at times.

Breakfast is delish, but pricey. The best thing was the grits. Dinner is okay.

22/05/12 | Link | Rating: 3.0
43. Teresa F.
Overpriced for the decor and location (really dead on weekends).  Hotel room bathrooms need an update.  Stayed here for an anniversary weekend getaway thinking I'd be blown away...some things were left to be desired.  Basic-speed internet is free (good enough for emails but not movie-watching online), but hi-speed internet costs money here...what?  For $285/night, I'd think that would be free.  The bed was comfortable and sheets were very soft; housekeeping was quiet (never saw them, but we were always taken care of twice per day for service and turn-down); the pool area was nice with friendly, attentive servers.  The fitness area was great...again, the hotel rooms need updating to compete for these high prices and tipping expectations.  I agree with another reviewer that I've stayed at a better Ritz-Carlton before with nicer bathrooms, and the rate was less expensive at the Ritz.

08/08/13 | Link | Rating: 3.0
44. Dilip J.
It isn't the best hotel bar I've been to, but its top notch for Houston.

08/07/13 | Link | Rating: 4.0
45. Zach S.
One of the best hotel stays of my life.  I was in downtown Houston on business on the 18th and 19th of September and had never stayed at a Four Seasons so I decided to check it out.  I was supposed to stay in a King Room but upon check in got upgraded to one of their apartments which was absolutely beautiful.  The staff was friendly and extremely helpful and their courtesy car (which was a BMW) was always ready to take me wherever I needed to go downtown.  Staying here was an absolute joy and I will definitely be back.

26/09/13 | Link | Rating: 5.0
46. Jo Alice B.
What a wonderful hotel! The staff is wonderful and so attentive. I love this hotel!

12/08/13 | Link | Rating: 5.0
47. Matt T.
I am a fan of these hotels, no matter where they are. They have the reputation they do for a reason, perfect service and beautiful accommodations. This location was very reasonably priced ($259) as well. Nice job.

01/10/12 | Link | Rating: 4.0
48. Diane M.
Overall, this is a great hotel. Most of the staff is super helpful and friendly. They had fruit infused water in the lobby and in the gym spa area. They also have fruit and bottled water in the gym. They have a pretty nice pool area where they greet you as soon as you walk in and set up a chair for you where ever you like. They also have complimentary sunscreen for you. It's a great place for you to hang out and grab drinks. I stayed there for a week and was out there almost everyday. The room was great as well. Spacious with a super comfy bed. They service your room twice. Once in the morning/afternoon to clean it and once in the evening for turn down service where they leave you a bottle of water. They also have L'Occitane products which are nice touch.

There were a couple of negatives though. There was one valet guy (Short, chubby Hispanic guy with glasses in his late 20s/early 30s) that had hella attitude. I asked him about a car service and he told me that the place we were going to was only eight blocks away. Ok...I'm aware of that and if it wasn't like 100 degrees we would try walking but I wasn't asking you for your opinion.

The second issue that I had was that I saw a huge roach about the size of a lighter in the pool area. I was sitting there after dark chatting with my bf when I saw something moving on the floor. My bf flashed a light on it from his cell and it was a roach. We got up immediately and left. Now, I know it's outdoors but this is the Four Seasons and I would expect that they would be spraying for that on the regular.

Third, there were a couple of inconsistencies with the room service. I had missing products almost everyday. Some days they wouldn't leave lotions, some days no soap, other days they would only leave one bottle of water and there were clearly 2 of us. Also, some days they would throw everything away and others they would leave garbage lying around. For example, one day I had purchased a soda across the street. I went to my room and accidentally left it there. It was full with ice in it and by the time I got back, maybe an hour later, it was no where to be found. You would think that they would have the common sense to see that it's full and cold and leave it there. Other days I would have empty cups on the nightstand and it would still be there later on.

Despite these minor issues, my stay was pleasant overall and I would definitely consider staying there again.

24/06/12 | Link | Rating: 4.0
49. Lauren B.
Impeccable customer service!! Why can't more people be like their team. Most comfortable beds! And the location in Downtown Houston is great. Maybe that's why I hear Bill Gates is new owner. Great hotel!!!

25/09/13 | Link | Rating: 5.0
50. Jessica A.
Love this hotel! We've stayed 2 times and had New Year's brunch once. The rooms were a little bit small for the price but the service was top-notch. I loved the details like the kid's candy wagon they bring around and the plush pillows and beds.

Reservation process was easy and all staff were really friendly. The brunch is yummy!!

19/10/13 | Link | Rating: 4.0
51. Rollergirl V.
A solid city version - great locale for biz and outdoor pool is decked with a nice indoor workout area wrapped around it-pretty nice spot!  Only reason this isnt 5 stars is it feels alittle "used" for instance, I've had issues with tile being slightly chipped in the bathroom and a couple issues with electronics/wifi.  So a solid stay, and the staff is really on top of it and very friendly.  ps, their towncar is complimentary and its  a 750 BMW - yeehaw!

18/10/13 | Link | Rating: 3.0
52. Natasha M.
This hotel does not meet Four Seasons standards--more like an aged Sheraton. Rooms, carpet, bathroom fixtures are worn/rusted. Half and half was curdled. Ambience in bar almost nonexistent and drinks in bar were $17 each--dissonant with the shabbiness of the hotel. Bed--usually the signature of FS--sagged in the middle and rooms were small. The rooms were quiet, at least

26/01/14 | Link | Rating: 2.0
53. Kelly S.
I organized a "get away" overnight stay as a gift to a friend from other friends and her co-workers.  After one small hiccup in the plan, the Four Seasons staff went out of their way to compensate and really outdid themselves in terms of service, accomodation and the level of relaxation!  I cannot say enought about the service from Kara (Guest Experience Supervisor), Tim (Pool/Bar attendant) and every other member of the staff that my friend came in contact with throughout her stay.  I met her for brunch on Sunday and was once again blown away by the buffet choices, quality of the offerings and of course the superb service of the kitchen and wait staff.

My only advice to anyone staying at a Four Seasons that feels the least bit of disappointmnet: please let the staff know, they WANT you to walk away craving that 5 star treatment again!

15/07/13 | Link | Rating: 5.0
54. Lexie V.
I did not stay overnight here, only went to the bar, and found it to be stunning. It was just a swanky, gorgeous bar with cushy leather seats that you sink into-- this place makes you want to stay and keep drinking the good stuff! Also, had beautiful dim lighting that really set the mood: make no mistake, this is a romantic, hot little spot.

We ordered a glass of wine and the cheese platter. The cheese platter was well-priced and if you are a cheese lover, you will not be disappointed. We were in heaven! We particularly enjoyed the candied nuts, the baked Parmesan "doily," and the figs. There was also some damn fine savory jelly that paired perfectly with oh, i dunno, EVERYTHING on the plate! This is a great appetizer plate to split.

While our waitress was nice, she was a bit slow, hence only 4 stars.

Just wish I could have afforded staying at this hotel! Someday... :)

23/03/12 | Link | Rating: 4.0
55. Eric F.
Im not sure how this hotel is rated 5 stars. It seemed like an average 4 star to me. I guess its more of a legacy rating.

This hotel has a beautiful driveway and entrance. The staff was friendly and helpful. The rooms were just average. However, the beds were VERY comfortable.

I have to say, we came in after a late night and ordered room services. Very overpriced and mediocre at best. The tortilla soup was like a tomato soup instead of chicken based and had little flavor. The club sandwich was ok, but had way too much egg on it. Egg seemed to be all I could taste. My gf got a hamburger and she said it was dry.
Room Tip: Rooms arent real big and standard rooms dont have king beds, so perhaps upgrade will lead to better...

07/09/12 | Link | Rating: 4.0
56. Matt W.
I recently had a one night stay at this location. I was pleased overall with accommodations and service - it was a solid 4-star experience. Unfortunately, I was expecting a 5-star experience from a Four Seasons Hotel.
The staff at check-in was very polite, but did not know about my "bed and breakfast" package until I asked. The pool-side bar service was friendly, but understaffed and very slow. And the Spa service I purchased was a gift and the recipient was questioned upon payment.
Again, these are little things and my overall experience was good. I just expect more from one of the top hotels in Houston.
I would recommend this hotel based on staff and location...if the price is competitive.

07/07/13 | Link | Rating: 4.0
57. Tim R.
I stayed two nights at this hotel.  The reason I gave them three stars was the construction they had going on early in the morning.  We thought they should of warned the guests or put us in room that it would not be so loud.  We did not pay the Four Season price to leave the hotel frustrated and with a head ache wondering were we could get some sleep.

04/11/14 | Link | Rating: 3.0
58. Sheri C.
It's the little details that matter.

after staying at the Four Seasons, I never want to stay at any other hotel.  
1. umbrella in the closet.
2. nice fluffy slippers (unworn, of course)
3. nice bathrobes
4. L'Occtaine products in the bathroom (yes, i took some home)
5. when you call the front desk or room service, they say "hello mr/ms.... how can i help you?"

6. the pool is great. and so is the jacuzzi. and even tho it closes at 10, they never kicked us out.

7. the concierge fedexed a box for me.
8. 2x/day housekeeping.
9. THE HOUSE CAR! (this should be #1 actually). RASHEED is SO SWEET, and he will take you ANYwhere!
10. they ALWAYS open the door for you.
11. the lobby-level bar is OUTSTANDING. they have plush squishy sofas, and some yummy (yes, pricey) drinks.

like i said: the little things add up.

ah.... I MISS THIS PLACE.

and, since it was for a conference that I stayed here; it was only $199/night. SCORE.

10/06/12 | Link | Rating: 5.0
59. Alison L.
Stayed here for a wedding at an awesome wedding rate and was quite impressed.  Be warned, the building looks really retro on the outside but the place is just gorgeous inside.

1) The rooms were fantastic - big comfy beds, iPod dock, and the most amazing shower head I've encountered in all my years of showering.
2) The saltwater pool is simple but awesome and the staff is just fab - they even came around with a tray of cool towels!
3) Parking was very well priced for downtown.

My only gripe was that we had a block of rooms for a wedding and well, they weren't exactly in a block so we got a record number of noise complaints - sorry for partying.

25/06/12 | Link | Rating: 4.0
60. Kelly Wallace M.
Excellent staff...not excellent rooms. Rooms were so hot even with the air on max. Old and dated hotel. Pool and interiors need updates badly. Very wonderful staff...but would not recommend staying here.

17/05/14 | Link | Rating: 2.0
61. Miki C.
Was just at the Four Seasons Houston for a couple of nights. Wasn't as nice as other Four Seasons properties both from a service and overall property standpoint. When my taxi rolled up in front of the hotel, there weren't any bellmen or doormen to greet guests or to help with luggage. Check-in process was standard although when I asked about restaurants the front desk clerk didn't know a whole lot and told me to call the concierge for information.

The bed was super comfortable with Four Seasons-quality linens and pillows so I slept really well both nights I was there.

I had drinks and a light meal in the bar one night  which was nice since there aren't any restaurants open nearby after 10pm.

04/10/13 | Link | Rating: 3.0
62. S B.
Stayed here a couple weeks ago because we had to go to Houston for business and was very happy to find out they had a Four Seasons, so needless to say the choice made as to where we would stay.. Everything was up to par as far as service-cleanliness and that is why I am giving my usual 5 stars -but this location could definitely use a "facelift" and from what the very nice manager told us this was the first location in the Americas' and they are looking forward to a much needed renovation beginning this summer Yay! Will definitely be staying here again when back in Houston -it's the Four Seasons!

05/05/14 | Link | Rating: 5.0
63. Beverly A.
They don't call it the Four Seasons for nothing!  Their service was by far the BEST I've ever received at a hotel..  The airline lost my luggage and the front desk/conceirge was very accommodating.  They offered/suggested/recommended many things, from the CVS down the block, the Macy's and Forever 21 down the other block, and food/drink to unwind.. they recommended it all..

The gym on the 4th floor is wide open! That's right, you don't need to put your room key in to open the door.. the entire floor is shared with the spa (which has showers and a sauna - it feels like a true spa!) and outdoor pool area.  

I fell in love with the Locitanne toiletries, and other stuff provided in my room.  I had robe and slippers to lounge around in.. and I went on my bday weekend.. greeted with not 1, not 2..not 3.. BUT SIX (yes 6!) truffles and a welcome/birthday card which were all yum-malicious!

They also gave me a high floor which had a pretty nice view of downtown.  The bed/pillows are super soft - a little too soft for my liking, but that's my personal preference.  

This place is a GREAT stay if you're seeking luxury.. You feel like you're far away from the hustle bustle of conferences/meetings which is a nice way to unwind after a long days work.  I even got to meet/run into some of the basketball players that were playing the weekend I went too!

08/02/12 | Link | Rating: 5.0
64. Franci M.
This hotel is the place to go for great luxury...everyone was very attentive and friendly. Room was spacious, and work out facilities were great. Fruits, water and coffee all available in the work out area. The pool was a great experience as well...they took care to set you up with a towel wrap around your chair and was amply staffed...they even walked around with water, frozen grapes and frozen drink samples every once in a while. I haven't felt to relaxed and taken care of in a great while...not to mention I saw athletes and foreign diplomats in the elevator in the few nights I was there! I can't rave enough about this place! The one caveat I would throw out is to take uber and do not walk around, especially at night. As a woman,I was very uneasy walking to main street on my own for dinner.

18/06/14 | Link | Rating: 5.0
65. Shannon C.
Hotel was only ordinary for a Four Seasons. The rooms need some updating. You would expect more from a Four Seasons as having stayed at many others that were much nicer.

22/06/14 | Link | Rating: 3.0
66. Jeff B.
For our wedding, my wife and I arranged to stay at the Four Seasons -- I proposed in the bar, a place we have enjoyed going on occasion -- and we worked out a deal with them for our guests to stay there as well at a phenomenal rate. From the time I contacted them until the time we checked out, the experience was nothing short of first class. The rooms are beautiful and comfortable. The amenities are excellent. But, the best part of our experience was the staff.

From the front desk to the valet to the management who helped us put it all together, I cannot remember a time when I had such a pleasant experience with a hotel. We probably couldn't normally stay in such an expensive hotel for vacations, but if this is how I am treated at a luxury hotel like this one, it makes me want to scrimp and save just for the experience.

I was completely blown away by how helpful everyone was. I could not recommend them more highly. If they had a 10-star rating, they would get it from me.

06/11/13 | Link | Rating: 5.0
67. Travis W.
I mean, yes it's a Four Seasons and the service and decor are fitting but I just walked away a little miffed.  Nothing about the place screamed luxury or over the top and sometimes you just expect it.  I guess that's what I expected and it just fell a bit short.

The rooms seemed a bit old.  Maybe I'm a room snob but I've seen better in Hyatt Regency hotels and Ritz properties.

I don't want to knock the service, the service is personable and quite awesome.

15/03/13 | Link | Rating: 3.0
68. Thomas B.
I do know many Four Seasons Hotels around the World . This one definitely does not  get even close to standards I expect. Rooms show their age, i.e. a closer look shows worn down furniture, carpets, bath room details, ......
WLAN is unstable and not worth the price. Food on standard business hotel level, but far away from the luxury level you would expect..

25/01/14 | Link | Rating: 2.0
69. Scott R.
The hotel is in a great location not too far from the convention center, rooms are as expected for a Four Seasons. The great service and personalized attention to their guests is amazing. My room was very spacious, bed were heavenly. The kind you sink into and wake up the next morning feeling like you got the best sleep ever. Room service is fast. The breakfast I ordered was delicious.  

Nonetheless, my stay was simply phenomenal!!

02/08/13 | Link | Rating: 5.0
70. Joco F.
It's the Four Seasons so it should be great.  Hotel reviews seem pretty easy to write unless there's something horrific to mention.  The bed was comfortable and the place was clean.  Service was spot on and the bar was really nice and had friendly staff.  

Front desk was great as most Four Seasons are.  The bonus here is the cucumber water and pineapple water at the front desk.  Delicious and totally appropriate for the weather in Houston.  

A great deal of a place too considering hotel prices in other cities.  For a Californian this place was a great deal and a terrific representation of the Four Seasons chain.

31/08/13 | Link | Rating: 5.0
71. Michelle D.
What can you say about a place like the Four Seasons? They really are as good as it gets if you ask me.

Pros:
Comfy rooms
L'Occitane bath products in the rooms
Convenient location
Hotel car available to take you around downtown (first come, first serve basis)
Gym has tons of equipment (looks new, too!)
Pool has plenty of seating and attentive staff
Coffee/Tea/Flavored Water offered in various areas around the hotel

Cons:
No free wifi
Valet is pricey...but it's downtown after all.

An alternative to valet is the adjacent parking garage. That, my friends, is a mere $5 on the weekends and then I think I saw $18 on the weekdays. However the only drawback is that the garage is only open certain hours of the day so you wouldn't have access to your car at all times. It's really just up to your situation and whether or not you're planning to go outside downtown, but we did fine leaving our car there and using the hotel car service and walking.

I would definitely stay here again and next time I will be sure to check out breakfast at Quattro!

13/09/13 | Link | Rating: 5.0
72. Randolph W.
My company is nearby and we have a really good rate so decided to stay there.  Very nice hotel as you would expect.  Big room, nice bed, big bathroom, nice TV, nice room service / food.  But - do not eat at their restaurant onsite - ridiculous food portions for what you pay.  I was shocked at how little food you get - the restaurant management / chef should be ashamed.  Will not eat there again.   As for the hotel, excellent.

23/11/14 | Link | Rating: 5.0
73. Shauna S.
Absolutely wonderful experience! From the front desk folks to the valet guys, everyone was so splendid! Walking distance to fun activities and nightlife! Perfect for a visit out of town or even a "stay-cation"!

12/12/14 | Link | Rating: 5.0
74. Jim R.
I love Four Seasons, as they make business travel less painful and leisure travel more pleasurable. Their manners are impeccable without being affected, and all of their appointments are high quality. I had one minor complaint regarding the TV signal in my room, but I never bothered to mention it until I left, or else I'm sure someone would've addressed the situation immediately. Great meeting facilities, and an excellent lounge for upwinding. The Tuesday night Burger, Bourbon and Beer special is a great feature on all fronts. I was greatly pleased with my stay. Highly recommended.

05/05/14 | Link | Rating: 5.0
75. Fregilia L.
Beautiful rooms for a beautiful hotel. I was only there briefly for a business meeting but this place is definitely beautiful. The way it looks on the inside does not do it any justice. They do offer valet but you will probably end up street parking if you don't valet. I was lucky enough to find street parking right in front of the hotel.

28/05/14 | Link | Rating: 4.0
76. Christopher Z.
I have stayed at Four Seasons Hotels all across the country, and this one is the worst of the group.  This hotel should be kicked out of the Four Seasons Hotel chain because it gives the brand a bad name.

1.  The hotel is OLD, and seriously needs some major renovations.

2.  The Internet didn't work during my stay.  Seriously.  What serious business hotel these days doesn't have a reliable Internet service provider?  Answer: The Houston Four Seasons Hotel!

3.  The bellman at this hotel are terrible.  I left the hotel at 10pm to get a cab and I had to hail my own cab from the taxi line because the two bellmen on duty were too busy talking to their friends for more than 10 minutes -- instead of working.

Definitely won't be back to this one.  Very disappointed.

03/05/14 | Link | Rating: 1.0
77. Jackie K.
VERY disappointed with this Four Seasons hotel.  We are frequent Four Seasons guests and have stayed at these hotels throughout the world but this one is NOT up to par with the rest of the Four Seasons franchise.  Wow....dirty room, hair on the toilet seat....we booked a "suite" but this was the smallest suite we have ever seen.  Room service slow, concierge rude and unhelpful and their car service to and from MD Anderson was always late.

11/02/15 | Link | Rating: 1.0
78. Barrett T.
I've stayed at this hotel many times in the past and it wasn't until I just experienced another "luxury" hotel that I felt remiss in never having reviewed this one! It truly epitomizes everything you'd expect from this type of establishment. The comfortable beds & bedding, the luxurious towels and bath, the in-room amenities, the lighting - everything has been carefully thought out with every need anticipated. Should you ever be asked for a Houston, TX hotel recommendation, you can rest assured that any guest who stays here will be completely satisfied.

18/02/15 | Link | Rating: 4.0
79. Brian F.
My wife and I recently stayed at the Four Seasons Houston for an extended weekend trip. If you have an event at the convention center, this hotel is in a great location as it is a very short walk. Another plus for me was that there is an amazing market across the street. The bed was very comfortable and the room we had was very spacious. We both had a good experience at the spa, though there was an issue with my booking though I was impressed with how the staff handled it. They actually ended up comping the massage and sent my wife chocolate covered strawberries to the room. They noticed she was pregnant, and later sent a nice handwritten note with a small stuffed animal as a baby gift. Overall we had a great time at the hotel and the staff were top notch. The concierge desk turned around what could have been a negative into a positive (special kudos to them!).

01/03/15 | Link | Rating: 5.0
80. Patricia C.
I'm enjoying my stay... Kind of sucks not being home for thanksgiving but they are very accommadting.  I was upgraded to executive suite and allowed to check in early. At 11am, staff is friends.  Had a body scrub from Sandra at the spa and had a great time. The pool and jacuzzi is nice and I will definitely stay here again if I stay in houston.  Gym is a good size and open 24/7 which I great because I love a midnight run before bed. And offer a thanksgiving brunch

26/11/14 | Link | Rating: 4.0
81. Elisia B.
For our honeymoon, my husband and I decided to keep it low key. We stayed in the Premier Poolside Room and took advantage of their room/spa package, which was a great deal considering the cost of both hotel room and spa package if purchased separately.  Thanks to the Four Seasons Hotel, our honeymoon staycation was pretty awesome. The actual hotel is okay, but the attention to detail and customer service is what makes it shine.

Room:
The room decor was okay. One of the awesome parts of our room was the patio. Our room opened up directly to the pool area, so we could lounge outside, eat our delicious room service from Quattro, and watch the 49ers play all at the same time...pure bliss. Another great aspect of the room was the bedding. It  was to die for; the best hotel bed I've ever slept in. In fact, my husband and I promised each other to try and recreate the same bedding experience at our own home. The pillows were ultra fluffy, the mattress was just the perfect firmness, the duvet oh that duvet... so cozy, and the quality of the sheets were so silky.

Location:
The location was great. After our spas, we walked to Discovery Green, went on a carriage ride, and ate dinner at the Grove. Perfect location if you're in town for a concert or game at the Toyota Center, since everything you need is in walking distance of the hotel.

Bathroom:
The bathroom was pretty. No plastic shower curtain here: pretty stones, glass everywhere and fully stocked toiletries including bath products by L'Occitane. Anything I needed they had it.  We also both loved the super plush bath robes and complimentary slippers.

Pool:
The pool area was modern and sleek. It is the only outdoor heated pool in Houston, nice. It would be so nice to stay in this type of room on a beautiful sunny weekend.

Spa:
We enjoyed our couple's massage, but I'm not too sure I liked the converted hotel room and bathroom look.

Customer Service
Everyone at the hotel was so sweet: they all looked like they wanted to work there, and they always did what they had to do go above and beyond for us. It's not too often that the front desk personnel shake your hand, give your key and walk you to the elevator. In celebration of  our wedding, on behalf of the hotel, we received champagne and chocolate covered strawberries.

All in all we had an amazing time, and would stay at the Four Seasons again.

06/03/14 | Link | Rating: 4.0
82. Jeff A.
I thought long and hard before writing my review. Overall, as to be expected at the Four Seasons, everything was top notch. The service was friendly, pro-active, and genuine. Tons of little touches - like the coffee and muffins in the early morning or the fruit and water at the gym. The property has a full work out facility, spa, and large enough outdoor pool and with hot tube. Rooms were huge, stocked with luxe sheets, and the bathrooms - though well appointed but dated - offered a tub shower with glass enclosures.

The location is excellent for downtown meetings or activities and it was a short trip back to the airport. There are numerous shops and food options within the block across the street. Great Mexican food can be found down the block at the Hilton.

Parking valets were friendly and fast. Covers over $30 per night to valet (or $10 next door at the garage with the 4th floor connection (either $10 and/or $18 for a full overnight visit).I went for valet and the guys remember your name and have your car waiting (with bottled water and towels) in minutes.

Not the newest or fanciest property but well maintained and outstanding staff. We will be back!

02/10/14 | Link | Rating: 5.0
83. Kristen S.
Professional staff, clean rooms, decent hotel bar and room service.  Location is good, too.  You can get a decent meal and take in a show at the House of Blues 3 minutes away, or taste hundreds of scotches across the street at 101 Reserves (though there's no ambiance to speak of).  

All in all, a pleasant enough stay.

13/09/14 | Link | Rating: 4.0
84. Diane D.
This is a beautiful and gorgeous hotel located in the center of the downtown Houston business district.  Can't beat this place for luxury accommodations and first rate service.  A co-worker and I attended an event held in one of the Four Season's private residence apartments.  I would have to agree with another reviewer on this site that getting the TV to work and display something on the screen was a hopeless challenge.  Other than that, the service and the staff all seemed to be first-rate and impeccable.  The lobby area is also beautiful and spacious if you just want to hang out and people watch.

29/03/15 | Link | Rating: 5.0
85. Karen S.
My previous experiences at the Four Seasons are memorable, with the facilities and staff being the top of the hotel industry pyramid of whatever city they are in.

This location, sadly, is rather forgettable.

I've stayed here briefly, ate at the restaurant, and at the bar.  While the staff was friendly and efficient, the entire establishment is rather dated and could use renovation.  Everything was so unremarkable, I can't even remember what I've eaten here or what didn't impress me about the room.

Honestly, given the money that rolls through this city, you would think they could step this place up a bit.

05/12/14 | Link | Rating: 3.0
86. Andrew K.
Had the privilege of staying here with my dad and brother for a weekend in Houston.

It's a four seasons- so you've got to be looking hard to find anything wrong.  But the price they manage to charge also makes seemingly small issues stand out like a sore thumb.

The good- staff generally friendly, concierge gave great recommendations for a guys night out with my dad and brother on Friday.  Rooms of course incredible, down to the soap they provide in the shower.

The neutral- Our rooms overlooked the basketball arena.  Personally, we loved this, but on game day the loud music from the pre-game festivities does bleed through into the room.  We didn't mind at all-- it was fun watching the activity from our windows, but I can see how this could bother some people.  WiFi was ok (very slow at times, but at night I was able to stream Netflix).

The nitpicks- Outlets were strange- they were too large in the sense that plugs from our chargers and laptops didn't quite fit and kind of "drooped" out.  They do provide a couple small bottled waters for free, but the larger Evian water is like $7 or something.  I have stayed in Hiltons before for probably 1/10th of the price that provide unlimited bottled water for free.

The bad- Four Seasons seem to universally have HORRIBLE TVs; not the devices themselves, but the "on screen guide" they force you to work through.  Every time you hit a button there is about a 3 second delay, and the cable selection is pretty weak.  Very frustrating.  Service at the lobby bar was pathetic- our server was downright miserable and offered pitiful service.  Furthermore, it seemed to be closed most of the time (and apparently completely on a Sunday evening) which seemed to surprise and annoy a lot of people staying there.

Of course an amazing stay that provides very little to complain about.  The only reason I don't give 5 stars is because of two other four seasons (Boston and Paris) I have been lucky enough to stay at that define 5 stars or "as good as it gets", which Houston doesn't quite live up to.

10/12/14 | Link | Rating: 4.0
87. Stephanie Parker A.
This hotel may not be as nice as the other four seasons but let me tell you they make up for it in service! Everything I asked of them I received... and promptly too!  Bed were comfy; soaps were nice; oh and the fitness center was also great. Didn't get to try the spa... Next time!

Oh and the room service! Order the bourbon apple pie; amazing.

08/04/15 | Link | Rating: 5.0