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Hampton Inn & Suites Houston-Cypress Station in Houston, TX

Hampton Inn & Suites Houston-Cypress Station in Houston, TX

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Company Info:

Rating: 3.14

Address: 150 Wagon Point Dr, Houston, TX, 77090

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    Comments (7):

    1. Lynn N.
    So nice! Very clean. All the employees are very nice and helpful. An exceptional Hampton Inn. Nice park nearby for dirt-path running. Breakfast is fine. Did I say clean? VERY! Stay here!

    21/10/12 | Link | Rating: 5.0
    2. Jenny R.
    This hotel is close to the George Bush Intercontinental (IAH) Airport, Woodlands Mall, and Champions Golf Course. They offer free internet and free hot breakfast.

    21/09/12 | Link | Rating: 5.0
    3. tyler p.
    With an exception to the rude little girl working the front counter I actually enjoyed my stay here quite well. The room was clean and spacious and breakfast was also good. I'd stay here again.

    14/11/13 | Link | Rating: 4.0
    4. Kevin K.
    BEWARE OF RATE BAIT AND SWITCH!!!!  They were quite friendly when we made our initial reservations for our groyp of 5 rooms, but tried to TRIPPLE our nightly rate from $109 to over $330/night  for 1 of our rooms when we checked out.  When we showed the front desk person (Nomi) the reservation with our confirmed rate of $109/night for all 3 nights of our stay, she was rude and dismissive and said the reservation amount didn't matter because we had inadvertently agreed to  a "rate change" when we checked in, by initialling a line which appeared to be the total for the room for all three nights, but was in fact a trippling of  the previously confirmed nightly rate.  When we protested they only allowed us to check out after raising the nightly rate on all of our rooms by $30/night...which simply rearranged the ABSURD  (and probably illegal) OVERCHARGE amongst the various rooms.  When Hampton in corporate was contacted about the situation, they told us the room with the price increase was not on our initial  reservation number, but one  that had been rewritten by someone at the front desk of the hotel when we checked in..at no point did we experience the level of customer service that we've come to expect from a Hampton Inn...in attempting to resolve the issue with hotel management  at no time was customer service or satisfaction  apparent concern.  The primary concern appeared to be increasing the room rate significantly beyond the rate guaranteed in the reservation.  The issue remains open and may be resolved, but has involved enough headaches and hassles that under no circumstances would we ever stay at this location again...whether this irreparably tarnishes the name of the Hampton/Hilton hotel chain for us remains in question.

    05/05/14 | Link | Rating: 1.0
    5. kay s.
    After several e-mails and calls to Hilton there has been no resolution,  The hotel  failed to give me Hilton points or send me a receipt for the stay they charged me for.  I am sure they rented my room.  I am disappointed in Hilton for their lack of response.  They did end up giving me points for my reservation and apologize for the hotel but I will never stay there again.  I will also spread the word about this shoddy and rude hotel and make sure my company doesn't use them.  This is wrong on multiple levels  - not the typical Hilton response or reputation,

    19/12/14 | Link | Rating: 1.0
    6. Mary S.
    We used Hampton hotel in the past, but this one was different. I think they do not have any maintenance workers there.  Our bathroom door would not close because it was scraping the floor. Their Jacuzzi didn't work with a big sign "sorry for the inconvenience". Inside pool water was freezing. It is like pouring cold water at home in the tub and taking a bath in it. Clock on the wall in the pool area didn't work. Can you just put new batteries in it?  Air conditioner was working non stop. Our window was looking out at some construction site.
    Breakfast was ok if you are not counting 2 annoying ladys that would constantly look in your plate and what you are getting to eat.  One of them would tell everybody how much batter to pour to make a waffle. This is not my first waffle. Would not stay there again.

    26/05/14 | Link | Rating: 2.0
    7. Darren T.
    I'm always a fan of Hampton Inn. Nice rooms at great prices. This one is right off 1960 and 45 with easy access to both!

    22/04/13 | Link | Rating: 4.0