HomeTexasHouston, TX → Hilton Americas
Booking.com

Hilton Americas in Houston, TX

Hilton Americas in Houston, TX

This page contains the latest information about Hilton Americas in Houston.

Below you can find the contact details and address, as well as read the reviews and comments about Hilton Americas in Houston from other users.

For your convenience, below a list of other hotels in Houston, TX.

 

Company Info:

Rating: 3.60

Address: 1600 Lamar St, Houston, TX, 77010

    Hotels in Houston, TX

    Relevant

    Map:

    Comments (158):

    1. Bouncy D.
    Giant corporate hotels aren't my thing, but I enjoyed my stay at the Hilton Americas. As others have said, it's huge, but incredibly convenient if you are attending anything at the George R. Brown convention center. Room was spacious and clean, with decent wi-fi access. Concierge floor was nice - the usual newspapers, fruit, coffee thing, but on a Texas scale: the space was huge - couches, multiple tvs, etc. Hotel has a shuttle that will run you around the local area - anything within 1.5 miles, multiple bars, coffee shop + sundries shop in the lobby. I'd stay here again, if I'm ever banished to Houston. It's about a $50 cab ride from IAH.

    30/03/08 | Link | Rating: 5.0
    2. Cindy L.
    I just wanted to add to the reviews.  I agree that the place is excellent for conferences... It's a huge venue, but everything is run very smoothly and it's certainly a classy joint.  I was impressed with the quality, quanity, and variety of the food and drinks.  I do have to add this one (hilarious) bit though: at one of the parties we were at (it was a much smaller party), we had an open bar.  I swear the bartender was straight out of bartender school or something...because I have NEVER ever seen a "real" bartender use those shot measuring cups to pour out the drinks!  And even then, he was using the HALF shot cup, so we had to keep on asking for "double" shots to get a decent drink.  He must've thought I was cute/nice or something, because I managed to convince him to NOT use the damn cup (he even LOOKED around to see if people were watching him and then muttered "my supervisor will be mad if he saw me not using the cups" and I got a REAL mixed drink (a long island) out of him.  Good times.  We were staying overnight after some company holiday parties.  The rooms were very nice...GREAT view and the room was spotless, comfy bed, VERY strong water pressure (we were kind of running out of hot water though, guess everyone was taking a shower to get ready for the parties).  I am definitely looking forward to my next stay and parties to come at this Hilton.  A 4.5 stars from me.

    17/12/07 | Link | Rating: 4.0
    3. Biggie M.
    I just came back from a two night stay.  I was attending a conference at the hotel.  It was quite the experienece.

    First of all, the place is built for conferences, so there were about five happening, including the one I was attending.  This meant that while the attendess of "Shaping the Future of Craft" were schmoozing and arguing with one another, attendees of the anime conference dressed in all sorts of latex appendages and monsterous costumes were gallavanting alongside us and the members of the United States Rodeo Association and the band entertaining the Coffee Purveyors of the Americas.  It was the weirdest scene I have encountered in a long time. And i live in the Bay Area.  We're talking stranger than Folsom Street Fair.

    At the conference I attended they fed us profusely.  I guess this is a combination of the hotel and the conference organizers.  The food was really good for being conference included, but I kind of felt like every three hours it was thanksgiving.  I'm not complaining though...better to not be cranky and hungry, which was probably the whole point of the incredibly elaborate spread.

    The water pressure in my shower was fucking fantastic and the rooms, and the whole place for that matter is quite swanky.

    23/10/06 | Link | Rating: 3.0
    4. Danny K.
    I stayed here for just one night and after driving around the hotel in circles trying to find it (its just one more sky rise in downtown Houston), I finally saw the sign and checked in. Like most Hiltons and other hotels in big cities, you have to pay for parking. I was on the 20th floor which had an amazing view of downtown Houston. A Rockets game ended in the "Toyota Center" next to the hotel and the streets were flooded with a bunch of fans which made for quite a scene from 20 floors up. People were friendly, the views were awesome and the night's sleep was impeccable as always.

    22/04/07 | Link | Rating: 4.0
    5. Edwyn A.
    one thing about the hilton chain is that their hotels are fairly consistent no matter were you go so the hilton brand name meets expectations - i picked this hotel because of its proximity to the minute maid park and since it was basically a day trip and i pretty much trust hilton for being consistent - i was not disapointed with the hotwire rate. yeah this isn't a five star hotel nor is it a botique hotel - so i had already set my expectations a little bit lower. this isn't the hotel zaza. valet service was okay - desk service probably not that great or friendly - but i got checked in okay. the lobby was pretty awesome though and i loved the hotel bar - the common areas do make up for the standard room. views here are not that great but if you wanted a downtown view then you should stay in the neighborhoods outside of downtown.

    08/06/09 | Link | Rating: 3.0
    6. flyp p.
    have no idea why, but whenever I get the urge to Yelp, its always about Houston --instead of Austin, where I live --I guess maybe its because Houston is always trying so damn hard, and coming up short far too often.

    The Hilton Americas came up short big time. I'm no stranger to travel, more for business than pleasure, so it tends to be frugal choices, but I do like my conveniences. I usually go for four star, three star in the expensive cities. I'd say my back-up for most cites would be a Hyatt Place. They often have business centric stuff like printers, high-speed interent, mini-fridges without being filled with $8 bottled water, and nice office chairs.

    So with the standards set, here is the review of Hilton Americas.

    Crap!

    Yes its pretty, yes its in a great location. Thats it for the good things. So instead of writing a paragraphs, here is a list if things that are sub-par for a four-star Hotel at over $150 a night  -- Cheap by most cities standards.

    -- the bed: lumpy
    -- the decor: frivolous and dated, I don't know how many different stone, marble, and tile they can use in 50ft span, but they could of chosen a couple and put more money into the beds, the #1 reason we have hotels.
    -- the elevators: slow, everyone complained
    --Valet: 28 dollars! really. parking across street is $18, and the open lots are $8
    --Check-in Desk: We had to show them paper reservation. "You don't have any record of us reserving the room, putting a credit card on file, and charging it?", "oh our computers are not reliable" says the clerk. You think?
    --The View: Dirty ass windows. And not their fault, but hey houston, have you thought about putting a roof on your sub-stations? Most cites over a million usually cover up the urban blight.
    -- The lobby: there is no West entrance so I had to walk through it a lot. It has vegas vibe, and the chihuly is very unoriginal. I'm glad the dude is making millions selling these to every damn corporation in america, but please, stop the trend. The other thing about lobby, its full of too many large columns. Bad architecture in my opinion.
    -- High Speed internet: $12 a day! WTF. $60 a night hotels have this for free. FU
    --Room Service: Obviously Super expensive at this level, why bother
    -- Spa: I saw the prices and was like, hmmm reasonable. Then at bottom says there is 20% surcharge for convenience?
    -- Bathroom: No exhaust fans, no heat lamp, tub was lame for a king suite, it was just plain ugly.
    --Tv/Cable: no guide, just channel list. Remote was out of batteries.
    --Breakfast Buffet: price wasn't too bad, but no french toast or pancakes? Bacon was really cheapo kind. No self serve water or coffee so you have to wait for server, for a buffet, that could be 20 minutes before you see them again. But really, this was the highlight of the stay, pretty good food. No espresso, but starbucks across lobby has marked up SB menu.
    --Sound: don't expect this to be quiet, but the early morning fan club in front of the rockets was grating and remarkably lame.
    --the bar: not to bad. no complaints really. bugs me that hotels and airports add tax to drinks but thats the cities problem, not hotel.
    --check out: they want the card/keys back, can't just leave them in the room. lame.
    --overall: pretty crappy really, my four year old liked it though, but her standards are little lower than mine.

    sorry hilton, won't be staying in another one unless forced too.

    12/10/10 | Link | Rating: 2.0
    7. chiu t.
    I attended a cancer conference at Hilton Americas. I think they did a great job. The service and organizing were excellent. The food quality was high, although I wish more was available.

    09/12/09 | Link | Rating: 4.0
    8. David H.
    Beautiful Hotel.  Staff was nice and helpful although not very timely or efficient - requests sometimes took more than an hour.  Check in and out were very quick and efficient.  The room was nice, clean and comfortable.

    29/03/12 | Link | Rating: 4.0
    9. Jim G.
    Loved the Hotel and loved the location.  It was a "romantic" experience and having the new park across the street was awesome.  Check out the Tavern on the Green across the street if you're with a date or spouse. The rooms were quite nice and everything you'd expect and more.  

    If you're driving, there's a lot of walking between the garage and the hotel but no problem for me.  Bought a discounted room and I hit a homerun here.

    23/07/09 | Link | Rating: 4.0
    10. James T.
    This is where I always stay when in Houston.  The staff is very helpful and friendly.  The lobby bar is always fun. They have great weekend rates.

    30/01/11 | Link | Rating: 4.0
    11. Josh H.
    It's nice to stay at a hotel with a bar and if you're at a convention this just makes sense... parking sucks

    19/05/11 | Link | Rating: 4.0
    12. Leonard A.
    This place is as Corporate as they come. And everyone who stays here looks the same - khakis and button down shirts with the mandatory name tag from the convention. Spencers and the restaurant are too, completely corporate - there's WAY better places to eat in Houston. The lobby is nice but the worst thing about this place is the godawful Musak that's piped everywhere... there's just no getting away from it. Even in the pool, where it should be an oasis of calm they have this awful Musak blaring. Avoid this hotel and stay somewhere cooler like the Alden or Derek.

    30/05/10 | Link | Rating: 1.0
    13. Nickie G.
    This Hilton was a great home base for our weekend festivities.  The first thing that must be mentioned is the super awesome pillow top beds and the huge soft pillows...it was quite hard for me to make myself get out of bed and go out drinking...I did manage though.  We were there on the weekend of the basketball tournaments, so there were a lot of people in town for that.  Which made this place even cooler...we get back at 2:30am from a night out and there's a group of the basketball fans out in front of the hotel lobby just hanging out and drinking.  Naturally we joined them.  Great times and the hotel didn't have a problem with it since we were all outside and not causing any problems for the other guests.  High marks in my book!!

    31/03/08 | Link | Rating: 4.0
    14. Darlene B.
    This review is not for I past stays at the Hilton Americas in Houston, TX its more directed at their new pet polices.  It seem that the Hilton Americas in Houston, TX has decided to change their pet polices to were they no longer accept pets which I totally understand they have a right to do but I would be willing to pay a pet deposit because I do travel with my pets which are two (2) small fur babies which are  5 & 8 lbs.  We have always stayed at this hotels during Thanksgiving holidays because of the ISCA car show which we attend every year and enjoy staying at the Hilton Americas its such a beautiful hotel and the hotel staff are such nice people but I just don't understand why they changed their pet policy to NO PETS allowed since its such a big hotel and they have plenty of rooms.  I just wish they would start excepting pets again.

    06/09/12 | Link | Rating: 1.0
    15. Abby Y.
    I enjoyed my stay at this hotel! The hubby and I stayed here with our dog and had a wonderful time. The hotel lobby is a bit reminiscent of Las Vegas and the staff was very accommodating for us. They even provided pet amenities for the pooch, but this is where they lost the star - the bowls were dirty and the toy they provided had been already used by other dogs...gross!

    A wonderful thing about this hotel was the proximity to Discovery Green/Park and the sky bridges to the garage and Toyota center. We didn't have to walk outside! In this unpredictable Houston weather, that was def a plus!

    11/06/09 | Link | Rating: 3.0
    16. Tim L.
    One of the best hotels ive stayed at so far. Stayed here for vacation for like a week. Hahaha nice food downstairs and has big halls to run around lol. It was pretty fun. The pool was fun. huge and it has lane lines if you want to swim laps.
    Good service and the rooms were very clean

    20/08/08 | Link | Rating: 5.0
    17. Gloria S.
    Our stay at this hotel went fairly well.  

    We had a large room, can't say much about the view since we were on the 14th floor.. (ask for higher rooms if you want the view) but for the price we paid, I can't complain about the view (go to price line for great rates!).

    Overall the room was decorated nicely, it had a modern contemporary flair.  Marble bathrooms that were clean and well maintained. Bed was comfortable.  The lobby area was very impressive it had a Starbucks with lots of sitting area,  a lobby bar and restaurant.  

    Across the street from the hotel is a park and about two blocks down a jazz club. Great area for a short walk.  There is also a restaurant and cafe in the park area, a playground for kids and a small lake.  

    The staff was friendly.

    During our stay there was a good mix of people, with diverse ethnicity everyone kept to themselves... there was even a gun show at the convention center and all was peaceful and quiet!  :-) Just in case your wondering about comments made by others...

    If your looking for some nightlife, this may not be the hotel for you if you want to be close to that scene.

    31/12/08 | Link | Rating: 4.0
    18. Sally M.
    You know, I stay here b/c I have more Hilton points than I do Marriott, and I generally prefer Hilton to Marriott. Also, when I use my points, it will usually be at hotels abroad, and Hiltons are better than Marriotts internationally. Also, the Courtyard Marriott in downtown Houston is noisy & in a scary/dangerous area. And the Hilton happens to be across from a park / green space, has lots of windows, and has a fitness center with great views (elliptical machines overlooking the said park).

    So, I'm kind of roped into the Hilton, whether I really like it or not (just based on the process of elimination for hotel choices in downtown Houston).

    That said, I'm not in love with it.

    This past week I requested a non-adjoining room, since the last time I had an adjoining room, the guy next to me was on conference calls & watching his TV the entire night. I checked in, and went to my room, but even though the front desk dude checked the map/plan, my room was an adjoining room. I had to come back to switch it. I then changed rooms, and was given a room on the 22nd floor - a "Presidential Suite" room, though to be honest, it was no different than the Hilton Honors rooms. Though, I was happy to have my requirements met: Non-adjoining room, high floor, and to get an Honors room (means you get a bath mat in the bathroom & a robe - if you want it).

    Unfortunately, my sink was clogged. I called about it on Tuesday morning, but nothing was done about it, and it was still clogged for the remainder of my M-Th visit. (I just gave up on it b/c I was sick of micro-managing the front desk, and another need was of greater priority).

    That other need: drilling/construction noises on Wednesday night. It sounded like a jack-hammer. The front desk claimed it was a "vibration in the pool" on the floor above me. (What on earth would be in the pool, vibrating?) I asked when it would stop (it was 8:30pm), and they said they'd call back. 15 mins later, nothing. Then the engineer knocked on my door, and inquired with me about the noises - incredulously (he didn't believe me - typical patronizing Houstonian tone - not believing me b/c this is Texas, and I'm a young woman, so apparently I don't know anything). (Yes, this is not the first time an older man has looked at me incredulously about anything I've claimed whilst I've been in TX.) Anyhow, he went to go explore the noises, and discovered the drilling noise was the loud music from the fitness center above me. He had asked them to turn down the music, and then came back to my room to ask if I still heard the construction-sounding noises. I still could. He still looked at me incredulously. So, I asked him to come in and listen. And of course, he then heard the noises. The "drilling" had stopped, but now I heard things being dropped. I surmised that if the gym was above me, it was probably weights being dropped. He agreed. And I said "the good news is that the gym closes at 10pm, so now we know what the noises are & what time they will stop". He agreed. So after he doubted me, I was able to solve the problem.

    Anyway, the engineer was nice about it, and apologized for the hotel about the noises, but why the incredulous/borderline patronizing tone? Am I assumed to be ignorant just b/c I'm a young woman? Could TX please modernize with the rest of society? Sure, I appreciate the chivalry and the opening of doors & letting me pass through first, and such, but it IS possible to have chivarly AND respect at the same time. I know Washington DC and California guys who do both.

    Anyway, on top of all this, the thermostat was also broken. As in, it worked eventually and would cool or heat the room, but it jumped around and I had to push buttons 20 times for every 1 time I wanted/needed to push it, to eventually - after much patience - get it to the desired temperature.

    So the running list of problems with this particular Hilton is as follows:
    - poor plumbing (their toilets easily clog, if the guest puts just the slightest amount of TP over the apparent limit)
    - the showers sometimes make a very loud noise like a screw/nut/bolt is loose, or about to fall-off
    - the maintenance/engineers to fix the plumbing in the room (i.e. clogged toilets & clogged sinks) don't always come when requested, and the only way to get items unclogged is to micro-manage the front desk/housekeeping to ensure they pay your room a visit to fix said item
    - thermostats are not regularly maintained
    - rooms are not thoroughly vacuumed (I've found old McDonalds Cheeseburger boxes under the bed, Snickers' wrappers left prevously, and other pieces of trash)
    - the Executive Lounge's snacks during happy hour are all fried, and are simply re-heated (via the microwave) frozen, fatty food items
    - "Suites" on the "Presidential" floor aren't even that relaxing, since they're directly under the gym (with dopping bar bells & loud bass music)

    Maybe I just stay at hotels too often.

    22/01/09 | Link | Rating: 2.0
    19. David C.
    Enjoyed my stay here. Like another reviewer I read, I agree that it SHOULD BE NICE at the prices they charge.

    I would stay here again but I wouldn't eat at the hotel. Food there is much too expensive for what it is. My in room food service was $140 THREE MEALS!!! Good thing I wasn't paying for them.

    Beautiful rooms and great service all around. 4 and not 5 rating because of the ridiculously high prices for what basically amounted to glorified fast food.

    19/01/10 | Link | Rating: 4.0
    20. Goldie G.
    The good: Nice hotel. Always conventions going on, which ensures a diverse group of guests. Plenty of parking in the attached garage. Great water pressure in the shower, nice bathrooms, spacious rooms. The employees were always nice and helpful, hotel was always very clean.

    The bad: $17 for a buffet breakfast!?! The beds were very uncomfortable, neither of us slept well. They were (I guess) old, because two people can't cuddle in the middle without slowly rolling downward to the sides of the bed.

    Since there is a walkway attached to the Convention center across the street, it's very convenient to stay here. If you don't have to be at the GRB Convention center, I'd try another hotel to save money and get better sleep.

    11/01/09 | Link | Rating: 3.0
    21. Steve H.
    This is a four star hotel but it gets five stars in my book! I have stayed here a few times and the only complaint I have is the price for parking. $18 a day for parking hurts every time. Other than that everything else is first class and they have everything you could every need in a hotel. Full gym, indoor pool on the 24th floor, hot tub, spa, restaurants and shops. This hotel has 1200 rooms and every one I have stayed in has been absolutely great. If you happen to run into an employee while walking down the hall they always greet you and ask you how your day is going. Not only do they have tons to do in the hotel but they also have a great location because you can walk to several restaurants and shops. They have a sky walk that connects this hotel to the convention center so if you are in Houston for an event at the convention center I recommend staying here, you wouldn't have to leave the hotel for anything.

    Two side notes... This is one of the largest hotels in Houston and it has the largest ballroom in the State of Texas

    06/09/11 | Link | Rating: 5.0
    22. Jenny C.
    Second time staying at the Hilton Americas- Houston convention center! Wow it was just as good as the first time.  I was staying here all weekend for the Miss Texas USA 2012 pageant that I was competing in .  It was so nice! The only complaint is that my roommate and I ordered breakfast both egg-white omelets $19 each and we had a service charge of $7.50, delivery charge of $4.50, and tax included. seriously.. $12.00 in charges I thought was a bit excessive. Great place to stay other than room service!

    07/09/11 | Link | Rating: 5.0
    23. Steve H.
    Great service with VERY comfortable beds.  I have stayed here many times and all were pleasant!

    28/01/12 | Link | Rating: 4.0
    24. Ann K.
    The Hilton Americas is a nice enough property and as it relates to other hotels in general, it gets 3 stars but if I rated it against other Hiltons, I would have only given 2 stars.    

    The property was clean  but it also seemed very cold and uninviting.     Self park is a very dark and deserted garage and I definitely did not feel safe there even when it was still light outside.    The room was nice enough but had the same cold feel that the lobby and the rest of the common areas had.    The upside is the pillows - they are awesome!

    I'd stay again but will think twice about whether to pay to valet my car.

    10/06/09 | Link | Rating: 3.0
    25. Emerson F.
    You FAIL!! It's absolutely amazing how 1 person can screw up a whole review.

    I went to my companies christmas party here Sat night. The venue was FANTASTIC. They have the nicest grand ballroom I've ever seen. The place is decorated phenomenally.

    However, I'll cut straight to the point. I was leaving out of the parking garage. The parking was $10 and we were in our respective lines to pay the cashier. Off to the left was a free, open lane, with the arm up. It said hotel guests.. So that means the guests can exit free. Well... It just so happened I had a hotel guest in my back seat, so I turned and went down that lane..

    I went through the open arm and felt like I was home free.. All of a sudden I hear this guy yelling, "Hey, Hey.. You in the Blue Lexus stooooooop!! Hey dammit stop."

    I immediately stop and look like wtf is this guys problem. He RUNS to my car and says, "You heard me yelling why didn't you stop?" I asked him why did I have 2... He then said because I needed to pay for parking and to DRIVE back up, get back in line and pay. I said listen, I have a hotel guest in the car, so parking is free bud.. He said no etc..So this exchange goes on for a minute, finally I say I'm not paying you cash, use my card, thinking he'd carry his butt on.. Instead he runs up the hill and charges my card for the parking.

    Now, here's the funny part. The hotel guest didn't drive. She had a free hotel parking thingy. I paid 10 bucks which I had to go back Sunday to get back from the hotel. I tried to explain this to the valet who accused me of trying to STEAL parking. The hotel said oh, and promptly refunded me my $10.. But the actions of a completely over zealous valet is enough for me to really despise this place. Don't accuse me of stealing parking.. Are you kidding me? When my friend said she was staying there and that she had a parking thing, but NO car, that should have been the end of it. But instead he wanted to argue with me for 10 mins, charge me a fee, which I had to come back on Sunday to get back. Talk about stupid.

    15/12/08 | Link | Rating: 1.0
    26. Lee C.
    Rooms and Staff are excellent. I spent nearly a week there with not a single complaint!

    22/02/12 | Link | Rating: 5.0
    27. Ladi Da A.
    Ooh, this place was far nicer than I had expected.  I walked into the room very pleasantly surprised!  I stayed in the West Wing and found that I was separated from all of my coworkers who were on the otherside of the hotel...not sure why that happened, but hey. my room seemed bigger and had no shared doors!  YAY, ME!  It was spacious, nice bed with cozy bedding, I loooooved the shower's water pressure, and I liked the fact that the bathroom was very modern and roomy.

    This is a great place to stay if you're going to the George Brown Convention Center for business purposes.  Uh, the hotel is connected to the convention center, so yeah.  Duh.

    The employees were nice and attentive, the place was new and clean...I have absolutely no complaints..except for the fact that I had to pay $10 to use the tiny closet sized gym on the 24th floor.  However, my overall stay was great so I'm not going to ding my rating for a $10 gym fee.  =/

    20/02/09 | Link | Rating: 5.0
    28. Juan M.
    Ech.
    Beautiful building - why can't they fill it with people who care/provide good service?
    Here I was, minding my own business, in Houston.
    Had a GREAT time yelping with Houstoners and got hooked up with an awesome dinner and even local tourism (check out the other reviews).  Looking forward to the cool hotel I'd booked off of Priceline, I sidled up to the registration desk.  My customer "disservice" alarm bells started to go off when I saw THREE people behind the desk and all were busy and there were no guests in line.  Patiently waiting (and waiting and waiting), two of the three evaporated until "Miguel" was left.
    After a few more minutes of his work (eyes down, no communication with the guest - whew, I must have really been annoying him from getting his "work" done), he finally graced me with an audience.
    As I had committed the felony of using Priceline, even though I am a Hilton Honors Gold member, Miguel proceeded to treat me with the warmth of a leper (during the middle ages).  No further comment.
    Going to the room, I encountered the following:
    1.  A beautiful room that wasn't maintained (the stylish ecru ring of crud around the toilet bowl matched the wall coverings beautifully);
    2. Liquid creamer that had gone rancid (okay, I'm a creature of habit - I know.  When I get in late to my hotel room, I like to make a cup of decaf with cream (no sugar as I'm watching my girlish figure) while I unpack and get ready for bed.  Rancid cream ruins that.);
    3. More customer disservice - for some reason, this Hilton didn't offer that neat service where you put your breakfast order on a card that slips on the doorknob.  Okay, that's one thing, but then to be snotty about it is another.

    Net net, the building may be nice, but you still need humans!

    17/04/09 | Link | Rating: 2.0
    29. Tom L.
    Hotel is nice and has everything you could need.  Restaurants, bar, convienence store etc.  Right next to convention center.

    Lose half a star for check in taking 30 minutes,

    Beware there is not much in downtown Houston to do.

    04/11/10 | Link | Rating: 3.0
    30. Stephen L.
    I was recently a guest at the Hilton Americas for a convention. The hotel was completely booked and then some (two conventions were going on). Even in the midst of the stresses that one would expect in such a situation the hotel management and staff was superb and extra helpful. In particular Jacque D'Rovencourt, the Hotel Manager, and Michael Sayers, the Front Office Manager, were accommodating and went out of their way to fix the situation. I can't say enough for their service. Of course, in addition to that, the rooms were generous, clean and well maintained.

    25/03/13 | Link | Rating: 4.0
    31. Bill J.
    In my experience, Hilton hotels can vary a bit. Hilton Americas - Houston is on the higher end. The layout and service is business-oriented. Lobby, conference rooms, bedrooms, and customer service ran smoothly during our visit. Indoor skybridges connect the Hilton to the Convention Center next door. We took advantage of the free hotel shuttle on a couple occasions to transport us to local restaurants. A simple call and they returned to pick us up in short order.

    02/06/12 | Link | Rating: 5.0
    32. Don K.
    Nice hotel and somewhat pricey. Good location in downtown Houston. One thing that burned though was that you have to pay for the internet service. Don't know why a hotel of this level can't have free wifi

    08/06/12 | Link | Rating: 3.0
    33. Cathy B.
    Stayed here for two nights during a trade show.  Gorgeous lobby, so I had high expectations.  The experience was a disappointment overall though.  

    Positives:
    -Pillows were great, 4 per bed.
    -Large decent towels
    -Automated wake up call
    -A bag for single-stream recycling was in the room.
    -Plastic cutlery from the cafe was "potatoware," ie compostible
    -Showerhead was positioned high.

    Negatives:
    -Both beds had saggy mattresses, one was visibly sagging.  
    -No fan in the bathroom.  
    -Paint peeling on the bathroom ceiling.
    -Bathtub faucet dripped.
    -Showerhead gushed water.  So annoying to see those little cards to encourage the reuse of towels to conserve water when the showerheads could be way way more efficient
    -Same tile on the floor on the shower walls.  
    -A gross thin fabric shower curtains that floats inward while you're showering and sticks to your skin.
    -Ironing board pad was cheap and lumpy.
    -Charged for internet access
    -No TV channel list.  Had 3 channels of ESPN but no Bravo, FX, AMC, or Comedy Central.
    -Water and pop vending machine on my floor was empty.
    -Had a refrigerator but it didn't work.  Specifically had a note saying if you wanted a working refrigerator, you had to pay for one.
    -Thin walls - you can hear water running, people talking in the hall

    The worst part was the food from the Cafe, however.  Very limited menu, and expensive.  $4.50 service charge for room service + automatic 20% tip.

    The club sandwich had incredibly salty, inedible bacon and salty, processed turkey slices.  And I like salt, so if I think something is salty, it was dang salty. The side of fries were obviously fried from frozen, and looked like they had been double fried, so maybe they had been sitting around between fryings?

    The quesadillas were edible but did not look fresh.   The guacamole was smooth, processed commercial guac - gross.  Runny sour cream.

    Breakfast -- 2 eggs and toast -- cost $22 and that was BEFORE service fee and tip!  On principle I could not bring myself to order it even though I was on a business trip and could expense it.

    19/02/11 | Link | Rating: 2.0
    34. Ruthie B.
    This place would get five stars from me if there was better parking.  Parking was pretty expensive.  We got a pretty good deal on hotwire.com for staying there on a weekend night.  The hotel is situated right next to the park and some restaurants.  The amenities were awesome and our room was very nice and clean.

    01/06/12 | Link | Rating: 4.0
    35. Kimberly W.
    I love the bar area (not sure of the exact name of the bar).  It is perfect for studying, lounging, first (or second) date or anything else for that matter.  Please note - It is definitely not extremely loud in this area...

    01/05/12 | Link | Rating: 5.0
    36. Katie W.
    I was here for a company holiday party and I was quite impressed with the service, selection and food.  There were several stations serving quite the variety of things, from sushi to any salad you could imagine.  The food was quite fresh for being served buffet style.

    The best part was the ample bars, you never had to wait in a line for a cocktail.  For a party of over 1000 people, this was a pleasant surprise.
    The Hilton Americas really surprised me, I wasn't expecting much, but it was a wonderful event.

    17/12/07 | Link | Rating: 5.0
    37. C. R.
    Great facility with great customer service and great views of the city.

    30/04/12 | Link | Rating: 4.0
    38. Gregory G.
    While this hotel is absolutely beautiful, I would recommend other places to host an event. They are next to the convention center so most people in their laziness stay here. It fills fast. I had to move 3 times when the reservation was made months before. The AC vent fell out of the wall.

    The gym is clean, the employees are pleasant ( as all southerners generally are) and the accommodations are beautiful. Make sure you plan one year in advance for an event if you plan on staying here.

    11/08/11 | Link | Rating: 2.0
    39. Apryl M.
    My husband and I visited the Hilton Americas for our Valentine's celebration, considering Vday fell in the middle of the week we chose Feb.18-19th. We scored a pretty sweet deal via hotwire.com , I wouldn't normally stay in a hotel that is $179 and my judgment might be more harsh had I paid that much. We dined at Spencers and split the Porterhouse for two, I'm not a big meat eater but it was delicious! The decor is modern and everything is very clean, we requested a corkscrew and it was delivered to our room promptly, however, we did request robes (we didn't pack ours because we figured the room would have them available) the robes were never brought to our room. My biggest complaint was the number of children in the pool at 9pm, I was really looking forward to relaxing in the indoor pool and spa, fat chance - there were 10+ kids in the pool and spa and they remained there until it closed at 10pm. When we woke the next morning, we tried again and was really disappointed to find the spa filled with children (I don't even think kids that young are supposed to be in water that hot) parents literally yelling at their kids across the lap pool, being indoor it created an echo, it was super annoying and anything but relaxing. So, we never were able to enjoy the pool or spa, BIG let down.

    I received a response from the manager when I posted on TripAdvisor:

    Jacques D'Rovencourt, Manager at Hilton Americas - Houston, responded to this review
    March 3, 2012
    Dear apryl m,

    Thank you for sharing your experience at the Hilton Americas-Houston on TripAdvisor.

    We feel very privileged you selected our hotel to spend your Valentine's celebration.

    Sorry about the pool and we will review with our team to discuss how we can control this better.

    Thank you again for your feedback and we look forward to welcoming you back.

    Regards,

    Hilton Americas-Houston

    11/03/12 | Link | Rating: 4.0
    40. Karen C.
    arriving August 27th and can't wait!  The reviews are wonderful! Curnutte party of two.

    20/08/13 | Link | Rating: 5.0
    41. Joe I.
    I always expect more from Hiltons.  It was not awful.  The room was clean.  The service was decent.  However, the fees I paid to have stuff shipped there to pick up for work were OUTRAGEOUS.  The price of a drink in the lobby bar was OUTRAGEOUS.  The parking prices were OUTRAGEOUS.  I wish I could make HILTON somehow work out to be We Like to Rape Your Wallet but thats WLRYW, which is not even close to the correct spelling.  On the other hand I feel it is representative of my general feelings.  The mattress in my room sucked.  There was a large questionable stain on the carpet.  The desk chair was ripped.  The AC was marginal.  Again, it was clean, but HoJo's are clean, but they are not $190+ a night.  I'll probably stay in a Hilton again as there are many of them attached like parasites to convention centers, but I'll try not to.  For what you pay, you should get much, much more.

    03/06/11 | Link | Rating: 2.0
    42. Seamus B.
    this is a pretty property inside but i've already had a couple of strange moments that have surprised me. I am a diabetic and need refrigeration for my medicine. usually i can tuck it inside the minibar fridge but the hotel is changing over systems apparently and hence no mini bar fridge. i called down and told them i needed a fridge and told them why and they said "that will be $25". i have stayed at 2-star to 5-star hotels and i've never heard of a diabetic being charged for a fridge. let alone, a room that ordinarily would have a mini bar.

    two other things. the overall review for the hotel says they have WiFi in the rooms and they don't. It's an ethernet and they charge steeply for it. $15 a day.

    i can tell i'm in bush country cuz it can't get more capitalistic than this!

    06/10/11 | Link | Rating: 1.0
    43. Valerie H.
    Stayed here for my anniversary weekend, and really liked it. We valet parked, so I didn't experience any of the drama mentioned below by others. If you can afford $25 for 24 hours of valet parking...its worth it! The door/valet guys were super fast and very friendly.

    Our executive room was nice. Well stocked mini bar, beautiful view of the city, (19th floor), and a very comfortable bed. There's even an executive lounge that serves complimentary breakfast in the morning, and hors d'oeuvres in the evening.  We took a trip to the jacuzzi, and it was nice. The indoor infiniti lap pool was huge, and the view from the terrace was great.

    The salon, in the skyline spa, was not that great. Very small, only 1 beautician in the evening, so my hair appt. took pretty long. The spa itself was probably nicer than the salon area.

    Oh, and the breakfast buffet was de-lish! Yes, it was $17/person, but if with our room, we got 2 free vouchers for the buffet, so we were in luck. If you pay a little more, your stay here will be much cozier, and it's worth it if you really want to enjoy yourself. For business people, the simple rooms are still fairly priced.

    12/01/09 | Link | Rating: 3.0
    44. Brandon R.
    When you're paying more than $200 a night for a hotel room, it had better be nice.

    And this place was.  The lobby is beautiful, elegant, but not overwhelming.  Several spots on the first floor to get your drink on, have a snack, chow down, or chill out.

    Rooms are awesome, with giant windows.  Staff is very professional, friendly, and helpful.  Concierge steered us to the best Mexican restaurant I've ever tasted (see my review of The Original Ninfa's).

    The indoor lap pool upstairs is truly a WOW spot.  Super nice.  Go past the pool and you'll hit the outdoor balcony, with an incredible view, and THE BEST spot to chill out and enjoy the skyline in all of Houston.

    So why only 4 stars?  Three reasons.

    1.  The elevators are frustrating.  If you're on the east side, they go all the way to the top floor.  If you're on the other side, you have to take the elevator to the 19th floor, then walk all the way around the hotel and use the other elevator bank to get to the top floor.

    2.  I wanted some bottled water on my last night here.  I tried EVERY soda machine from the 3rd to the 19th floor, they were ALL sold out of bottled water.  How does that happen?

    3.  Had a package delivered here during my stay.  I find a $5 "package handling charge" on my hotel bill?  Seriously, people?  For $200 a night, you can't handle a package for me?

    All in all, a great place to stay if you can afford it.  Even with the problems, I'd still stay here again.

    29/09/09 | Link | Rating: 4.0
    45. Christina D.
    This review is for the skyline spa in the hotel. I recently redeemed a Travelzoo deal for a massage and facial. I'm pleased to say my services were nice and relaxing, they were on-time, and the staff was courteous. The technicians did not talk my ear off during services. The waiting room had tea, water, snacks, and the locker room was nice. Overall, a good experience that was finished off with a glass of champagne included in my spa package.

    Facial: it was the Awaken facial. The products did not irritate my sensitive skin or feel overly intense. My skin felt very moisturized afterwards. Massage: i chose the hot stone massage, a fabulous choice. It was great.

    The only negative was parking- give yourself time to self-park and make the trek to the spa: from the parking lot over a bridge than walk through the hotel to the oppositr side, then up the elevator to the 23rd floor. Or better yet, valet park. I would suggest that they include valet parking in the Travelzoo deal. I would be willing to pay more for it.

    10/07/12 | Link | Rating: 4.0
    46. Becca C.
    I stayed here for a convention, so the rating is based on more than the room.  The room itself, is very comfy and clean.  It was nice the convention rate included wireless in the room, otherwise it was probably a ridiculous price.  Where I have the issue was their ability to accomodate our group.  All convention meals were served here, and pretty much all of the meals sucked.  I can appreciate that serving 400 pieces of baked chicken is hard to do, but the quality was more of a 1-2 star than 5-star.

    06/04/11 | Link | Rating: 3.0
    47. Hande J.
    This review is strictly for the ballrooms. Both ballrooms I have been to were nice and efficient. Service was very good and proper. I like the idea that they provide the option to pay for valet parking when you're arriving, makes it a lot easier to take off after the event.

    06/11/12 | Link | Rating: 4.0
    48. Jennifer B.
    Cafe food was okay.  Prices not listed on restaurant menu.  Valet can take a while so make sure to give it time.

    10/12/12 | Link | Rating: 3.0
    49. Allison C.
    Pretty good hotel, really nice room, decoration, etc - very clean - My only reason for losing a star was lack of free wifi... really?

    26/04/13 | Link | Rating: 4.0
    50. Richard D.
    This is a pretty nice hotel.  

    I stayed here over the weekend one night.  It was obtained through priceline, and this being the weekend, it was super cheap.  So if you want to have a night of drinking and you live in the suburbs, you might as well just cab it and get a cheap nice ass hotel.

    Cab fare to the outer suburbs would easily run you the same cost if not more.  Plus a DUI would run you way more than that!

    The room was huge, and overlooking Discovery Green and the Convention center.  The room was comfy and had 2 beds.

    Only bad thing is if you're looking for nightlife or a happenin area, this isn't your spot.  It's downtown houston.  It's great for families or someone looking a nice quiet hotel.

    09/09/10 | Link | Rating: 4.0
    51. Lawrence C.
    Perhaps the weakest appetizers for cocktails in the Club lounge for Hilton Honors I've ever been to. No hot food, just cheese, crackers and vegetable crudites and dip.

    16/11/11 | Link | Rating: 2.0
    52. Stacie B.
    I haven't stayed there.. but.. I was in a flash mob in one of the ballrooms...

    Amazing location.. and absolutely gorgeous hotel... from what I saw.

    That's all I've got.

    24/01/12 | Link | Rating: 4.0
    53. Jenn L.
    Great Hotel.  I've only stayed here once for about 3 nights.  I got a corner room which was quite spacious.  Love the Peter Thomas Roth bath products they provide you in the rooms.  Coffee machine was decent.  I recall them carrying the lavazza brand coffee.

    The overall feel of my room was great.  I had a great table in my room, the bed was extremely comfortable, the restroom was clean.  

    I love the lobby of this hotel.  It feels clean and crisp if that makes any sense.  There is free wireless in the lobby but they charge in the rooms.

    The hotel staff all were courteous and nice.

    I've also had the pleasure of attending two functions that were hosted in their Grand Ballroom on the 2nd floor and they do have great catering.

    Not sure about the parking because I didn't have to pay but I know there are parking garages attached to the hotel.

    I didn't buy the food that was inside the hotel and opted to walk 2 blocks over to Phoenicia market.  There is also the Houston Center as well 2 blocks down.

    I did buy their espresso from the coffee bar downstairs and from my vague memory, I remember it being ridiculously expensive.

    27/11/12 | Link | Rating: 5.0
    54. Bob J.
    Absolutely astonished! Their rooms don't all come with refrigerators! Nor microwaves. You can do a special request for a fridge (free) but it will cost $25 for a microwave!

    literally every flea-bag $49 motel has a fridge and microwave included.

    Just wow.

    23/02/13 | Link | Rating: 1.0
    55. Rachel S.
    We were back in Houston for our annual Halloween & Party Convention and stayed at the Hilton Americas again. Unlike last year though, we had reservations for the first four nights, but the last night we were staying was completely sold out.

    We tried booking it in advance (about five months ahead) and they were sold out. We called everyday starting January 2nd to see if they had any cancellations, none. We checked everyday at the front desk to see if they had any cancellations, none. The morning that we are checking out, they finally had a room available. But the hotel that we had booked to stay at the last night wouldn't refund our money because we didn't give 24 hours notice.  So in the end, we changed hotels, even though we didn't want to.

    Anyways, onto our stay.  The rooms were just as nice as they were the last time we stayed here. The bar in the lobby was the poppin' place to be. I enjoyed taking hot showers in the bathroom after a long day of walking around in the convention center.  And this time we stayed on an Executive Level, so we had internet service in our room and we had access to the Executive Suite.

    It was really nice getting muffins and juice from there in the morning. And the appetizers and soda were nice to get in the afternoon. Plus, I did a lot of work in that area during the day. It only gets busy when they bring the food out, the rest of the time there's really no one in there.

    The housekeeping was always on top of cleaning our rooms and restocking us with clean towels and shower products (which I used this time and they are fabulous)! Beds are comfy, pillows are squishy and they give you four per bed! No MTV on the channels, but I guess they don't get enough of that demographic staying at the hotel. But they do have like four ESPN channels, so it's cool if you're a sports fanatic. I stuck to watching the Food Network when I was in the room.

    The only downfall is that I was sorta sick of the hotel food after a couple of days. And there is N0 fast food places in the whole downtown area...unless you want to get mugged at the McD's. That normally wouldn't be a problem for people, except I was up at 2AM and was really craving some JIB fries. It's like $20 taxi ride to get a $6 meal, no thanks.  0ne of the bellboys suggested a pizza place called Frankie's that delivers until 3AM. If you're desperate, then go that route. The front desk will give you the number.

    Unfortunately, I didn't get to use the workout room or the swimming pool, which I was really excited to go see. But after working all day, the only thing I wanted to do was lay in the comfy bed.

    Hopefully in 2012 we'll be able to stay the entire trip at the Hilton because the hotel we stayed at definitely did not live up to this hotel!

    02/02/11 | Link | Rating: 5.0
    56. Jen K.
    Two engineers walk into a bar...

    wish I knew how to tell a funny joke, but it isn't one of my meager talents.  Actually my company took over this hotel for a recent meeting, so it was wall to wall engineers, sales people and corporate flunkies.  My kind of people!

    In fact the meeting was so large we pretty much had the place to ourselves.  A mild disappointment since we've had some funny combos in the past.  Last year it was the Mary Kay ladies (I kept saying to myself, thank god I didn't pack a black suit) and the year before that it was a mini-cheerleading competition in another Texas locale.

    Since we were running the show we even had our own cocktail at the bar.  For the low (?!?) price of $14 you could have our alcoholic/Red Bull concoction.  Think I'll pass.

    There was a lot I like about this hotel.  The lobby, bars and meeting rooms were very nice.  My bed was really comfortable and the room and bath were fine.  My female co-worker (yes, we had to share) and I even had a nice view from the 18th floor and we didn't hear our neighbors.  Check-in and check-out were quick and they were flexible when I ran up at 12:00p to get a late check out because I completely lost track of time.  Listening to technical presentations on five hours of sleep will do that to you.

    Unfortunately I didn't get the opportunity to use the gym or pool, but they looked very good on the web site.  What wasn't so nice was the IT situation.  My co-worker had been to several hotels in the last month both in the U.S. and abroad and commented it was the worst web access she'd seen from your room.  We also had similar issues in the meeting areas where our internal IT folks had tried to set up wireless cafes for our use.

    Also, the location just isn't that great.  That part of Houston just seemed deserted, with lots of construction, and we had been warned it wasn't safe to walk around alone, which is really too bad.  I would have enjoyed stretching my legs in between meetings.  I thought the food and beverage service were good as well, although it seemed that you had to always hunt to get a good old fashioned water.

    So once you were inside the hotel it was fine, but I always prefer a property where you can get out and see more of the city while you are there.

    22/02/08 | Link | Rating: 3.0
    57. Katie B.
    What a great place to stay!  I won a bid off of Priceline ,and was shocked to get such a great deal!  Upon check in they asked if we wanted an upgrade, which we jumped at!  It was a great walking distance to the Astros game!  We didn't check out any of their restaurants, bar or pool, but our room was great!

    14/04/12 | Link | Rating: 4.0
    58. Matthew A.
    If you are looking for a great place to stay withing proximity to the Convention Center and great restaurants; look no further.

    11/02/13 | Link | Rating: 5.0
    59. Babak H.
    You will read about how wonderful it is in other reviews. It's by no means pure evil, but here is our experience. We have a 2 year old , we needed to keep her formula cold.
    There are no refrigerators in most rooms, we called and asked for it, the answer was first come first serve.
    We asked for a cup of milk , it's $10.
    And last, there are no microwaves in the rooms.
    No liquid soap in the bathrooms.
    Some of these may not be a big deal to you, but for $300/night we expected more.

    26/07/12 | Link | Rating: 1.0
    60. Constance M.
    Just alright for me.

    I am a Hilton Honors member, so I always stay at Hilton properties (unless someone else is paying of course!).  

    This hotel is pretty nice.  We stayed here because we were attending a Texas Family Law Advanced Family Seminar, which was held here in the hotel.  

    The hotel is clean.  The staff is attentive and nice.  The rooms are a nice size, well-lit, have great views and are modern, with LCD televisions, mini bar, business desk an chair, etc.  

    My only complaints: $15 a day for wi-fi, and what you pay for only works in your room.  You cannot use that same wi-fi in other parts of the hotel.  That is a ridiculous price and it is ridiculous that you cannot carry it with you.  Of course, this is the same at all Hilton hotels.  This is something that really needs to be remedied.

    That is all.

    07/08/12 | Link | Rating: 3.0
    61. Mimi G.
    I've stayed at the Hilton Americas on several occasions and have enjoyed my stay each time. When you walk in, the hotel just looks gorgeous from the lobby to the path of the rooms.

    Starting from the arrival, The valet did not come up to my car right away or acknowledged me (which is a bummer especially if you are trying to unload everything) but the Bell Men instead came out and took my things in and got that on the roll. The Bell Men were completely wonderful to me. Every time I was in the lobby, they acknowledge me and even took the chance to have a conversation with me. Their Service was spectacular.  

    My check-ins were easy and painless. I was greeted and smiled at the whole time. Whenever I called for the operator, they gave me correct information every time. They were very helpful and took care of my needs.

    My room was cleaned and stocked with all bathroom amenities. the size of the room was just enough for my needs there. My room was exactly what I wanted and my view was fine. The only thing I would have to say is that I find it very difficult to adjust the temperature in the rooms. I had no idea on how to turn the temp down.

    I had the chance to eat at Spencer's and my food was fantastic. I ended up getting the Fillet Mignon with the Crab cakes and it was DELICIOUS! The Manager Maricella , took great care of me. She was  delightful!

    I was able to go to the pool and the outside patio area up there. It was nice and clean. You are able to do laps in the pool if you wanted to use swimming as your work at. At the time that I had gone, the gym was free for all. I had a good work out. They have all the basic machines.

    The only downfall I would have to say is that you do have to pay for everything and it is expensive to stay at Hilton (in general). When you think about it, you are paying for the name. Paying for internet does suck but not every hotel is going to give you everything for free.  And yes parking is very expensive but I've stayed at my share of Hiltons and usually parking is not free and it is some what expensive. If you don't want to pay for it, do not bring your car or stay at a different hotel.
    Besides that the area is not to bad. It is Houston and to do anything, you must drive 15-20 minutes away. It is how Houston is and it will not change.

    Other than that. I continue to go back. I've had great service and its connected to the convention center in that area so convenient to my needs.

    17/05/11 | Link | Rating: 4.0
    62. Eric B.
    This Hilton is conveniently located next to the Convention Center and across the street from Discovery Green. I have attended a few work-related meetings within the sizable and comfortable meeting facilities upstairs. And as one of those engineers that has walked into the downstairs bar, I'm sure I would have melded right into one of Jen K.'s meetings. I haven't stayed here yet, as this Hilton is on the high end of my expense account range. I also have yet to win the Edgar V. hotel challenge of getting a room here for no more than $70 a night.

    I also haven't personally experienced any safety issues walking around here during daytime or evening hours and maybe the Discovery Green activities have taken the edge off.  Downtown Houston has come a long way since the time I lived here in the 1980s. At the same time, you really need to know where to look, as this area can be disorienting, and there's a lot of dead space in between.

    06/06/10 | Link | Rating: 4.0
    63. Mohun K.
    A really nice upscale Hilton property. I have stayed here 7 times since July 2012. I always pay a corporate rate negotiated by one of my clients ($98) so I can't complain.   That rate includes the breakfast buffet which is quite lavish. Room service, housekeeping, and the valet staff are all nice and helpful. Great downtown location with easy freeway access. Will continue to stay here when visiting Houston.

    01/04/13 | Link | Rating: 4.0
    64. David N.
    I took my gf and her mom here for Christmas Brunch, it just so happens that Christmas is my gf's mom's birthday also.

    It was a decent place, nothing wowed me, though.  They have a wide variety of hot meats served at the carving station, along with breakfast items.  The breakfast items felt like they were sitting out for a little too long as some things were just past their shelf life.

    The only redeeming factor were the desserts, a huge selection of cakes!

    17/03/12 | Link | Rating: 3.0
    65. Mary Lee V.
    We stayed here for a convention and it was really quite nice. Lobby was beautiful. Check-in was pleasant; we arrived before check-in time and our room was't ready but the nice person at the desk recommended we go over to the Grove restaurant for lunch which was fantastic. The room quality was exceptional. Big room with plenty of chairs (inadequate sitting options is a pet peeve of mine in hotel rooms). Great bell staff helped with our bags, explained the room features and hotel amenitiesand even went for ice for us. We only ate at the coffee shop but it was excellent. Overall I was extremely pleased by this hotel and would recommend it highly.

    10/08/13 | Link | Rating: 5.0
    66. Justin T.
    Very comfortable beds. Nice gym. Nice spa. Nice bar. Nice building. Convenient to anything you need. Valet staff is awesome and valet manager, Edwardo Rodriguez, went above and beyond to accommodate our parking needs as there were many events going on in the area and the parking garage filled up. Erika in the hotel bar was very nice and quick to serve us. I would stay here if you have the opportunity.

    10/03/14 | Link | Rating: 5.0
    67. Greg D.
    This is a top-notch Hilton property.

    05/08/13 | Link | Rating: 5.0
    68. Richard T.
    Recently went to a conference in Houston and my roommate and I had the luxury of staying at this fine hotel.

    As a frequent traveler, the hotel is always super important to me. I've stayed at places like Travelodge, to La Quinta Inn, to Comfort Inn, all the Vegas hotels, and finally the Hilton Americas. It always feels like I'm vacation and its a nice getaway from all the worries back at home.

    The hotel is very clean, modern, and the hospitality is great. Every time I come back, there's always fresh clean towels without me even knowing it. The bed is super comfortable and the pillows are like clouds.

    They have some nice fancy places to eat at too, but I didn't spoil myself because I wanted to venture out and see what kind of Houston BBQ I could get!

    Finally, the bar downstairs makes some STIFF drinks. Let's just put it this way, if you ask for a double gin and tonic, it feels like a triple. But that's not a bad thing!

    08/11/12 | Link | Rating: 5.0
    69. Lusi F.
    You have to ask for the shower gel, mouthwash, and bathrobs, they don't give them to you.

    Otherwise pretty good hotel, location, and service.

    I like the ambient music when you enter the room.

    14/12/12 | Link | Rating: 3.0
    70. Steven B.
    I did not stay at this hotel, but attended a conference here over a couple of days.  The hotel was really well decorated and looked very elegant.  There are a couple of choices for drinks or food and from what I had they were pretty good.  The prices were pretty reasonable, but Houston is pretty cheap in general and you can go elsewhere for good deals (see MKT bar).  The staff was very helpful when needed and the hotel was pretty easy to get around even though it was fairly large.

    One of the best parts about this hotel is its proximity to the park.  The park is very clean with a couple of open areas and a couple of places for food and drinks.  They even have some events like movies and things in the park at night.

    22/04/13 | Link | Rating: 4.0
    71. Mon R.
    Nice.

    Love the lounge, good for late nights.  Came here for a conference.  I LOVED their room on the 24th floor. Had a luncheon up there for the conference and it was gorgeous. Also their food was superb, especially for hotel food. Our room was great too, and it seems like this place tries to keep up to date with their decor. Overall a really great experience, would definitely come back.

    Only pitfall is that you can't get free WIFI from your room, you can only get it from the lobby. Also one afternoon they had some technical difficulties and the internet wasn't working at all... so that wasn't too nice.

    13/01/12 | Link | Rating: 4.0
    72. Jared D.
    Best Hotel in Downtown! great gym and is close to a ton of different dining experiences.

    25/11/13 | Link | Rating: 4.0
    73. Jessica W.
    We stayed here on night during the Texas PTA Summer Leadership Seminar. The room was very nice and had nice amenities, such as refrigerator, coffee machine, plush robe etc.  The hotel is incredibly convenient to the convention center with second level skywalk access. The ballroom and all convention rooms in the hotel were well appointed with staff on hand to assist when technical difficulties arose with the projector. The staff was helpful, professional and very accommodating EXCEPT Lisa at the valet department. Lisa proceeded to inform two different groups of people in a row that they had not paid for their valet. After arguing with both, simply refusing to believe that she could be wrong and without and verification whatsoever, such as a teeny tiny call to check, sent them back into the Registration area. Both groups returned promptly and after answering a call, Lisa got the valet drivers to retrieve the cars. It's sad that one person with a bad attitude and poor customer service skills can take an otherwise very good experience to a three star review but you're only as good as your last impression. Goodbye, Houston!!

    19/07/14 | Link | Rating: 3.0
    74. Cameron K.
    We stayed here last Friday, while attending opening day of the Houston Astros 2012 season.   If I was going to stay downtown to attend a convention at George R. Brown, see the Astros or stay with family, I'd probably either stay here or the brand-new Embassy Suites next door. Hilton Americas is a pretty good hotel.  I've stayed at Hiltons around the country and, along with Hyatt hotels, they offer a consistently good experience...especially for the business traveler.  I've stayed at this hotel several times over the years and always found it to my liking.

    I actually found a really good deal for an Executive Level room and I booked it several months ago.  I had to prepay in advance in order to obtain the lower room-rate.  It was worth it.  The rooms aren't too terribly huge, but they are nicely appointed, clean and the beds were very comfortable.  Slept very well.  

    Staying on the executive level is nice because free continental breakfast is included (in a private lounge) along with an afternoon cocktail reception.  

    The pool area is OK but they put way too much chlorine in the pool... The outside patio (just outside the pool area) offers a beautiful view of downtown Houston and the surrounding area, especially at night.  

    I hear that Spencers bar and restaurant has very good steaks. The lobby bar, located by the front doors, is nice as well. The bartenders are very nice and the drinks are good as is the people-watching.  

    I would stay here again.

    09/04/12 | Link | Rating: 4.0
    75. Melody Y.
    I really enjoyed their Southern Hospitality during my stay there. :)

    19/12/13 | Link | Rating: 4.0
    76. Alan S.
    It's pretty... pretty pricy!  So I'll agree with Eric B. "it's conveniently located next to the Convention Center and across the street from Discovery Green" and Daniel B. "It's posh lobby with friendly bell hops leads one to high expectations of comfortable rooms and great service."  I totally agree that the bed is nice, the room is nice, the bathroom is even nice...

    So then why the "3 stars" you must be asking.  It's the price... Even with convention rates and what not, it is still over $100 a night.  Now, that's a pretty good deal and you generally won't get it that cheap... but don't worry, they will still nickle and dime you for everything else (like wi-fi).  Seriously, if you can't give me free Wi-Fi, your hotel isn't going to get better than an "okay."  Consider this my attack on fancy hotels that cost more but give you less.  Perhaps I'm just cheap, but I rather stay at a scrubby looking place for half the price that gives me breakfast and wi-fi.

    20/04/12 | Link | Rating: 3.0
    77. Lindsay A.
    This hotel was AWESOME. Everyone was so friendly and accomadating for our two year anniversary and we got a great deal. I wasnt sure what kind of room we were going to get for $70 when the normal room rates were in the high 100's. We were pleasantly surprised.
    We walk in and there is a HUGE king bed with lots of pillows. The first thing we did was jump right on the bed like 5 year olds and just lay there in all it's comfy glory. The room was also huge. Complete with a coffee bar, huge desk, big comfy chair and and awesome detachable shower head.
    The lobby, restaurants, and lounging area was very fancy and clean as well.
    After dinner and drinks out, we decided to have a night cap at the bar where there were a ton of people still partying and having a great time.
    We called down the next morning to get our car and it came very quickly and the valet drivers were super friendly. My only gripe, $35/night to park the car. That seems like a lot but I guess it is the Hilton and it's downtown Houston. Otherwise, no complaints!

    22/04/13 | Link | Rating: 5.0
    78. Jana P.
    This review is only for people who are thinking about having their wedding here.

    I had a horrible experience with the wedding coordinator here. At first, they will give you the run around for 5 months before actually setting a appointment with you and once you actually set one and show up to the appointment, they said that you never set one or that they lost your information. This place is very irresponsible and not great. If your looking for a chic downtown oasis for your special day, you should look else where instead of here. There are alot of great other places to have your dream wedding.

    03/01/12 | Link | Rating: 1.0
    79. Trese I.
    My friend and I show up to check in at 10pm and we're told "your room isn't ready yet. The previous guests paid for a late checkout, so we're just now getting it cleaned." Wait...what?!?! It's 10...AT NIGHT. They told us to leave our luggage with the bell-boys and grab some drinks at the bar and that they'd call when it was ready. More than an hour later, we get the call, so we head to the desk. The same lady that we'd spoken to upon arriving looks at us confused and said "*sigh* NO! It's not ready. They shouldn't have called you yet." And then storms out through the back door. The guy to her right mumbled something then issued us a room key. We never got an apology or a true explanation.  
    It should also be mentioned that they charged $37 for 2 double well drinks. Thats $18.50 a piece for VODKA SODAS (!!!!!). And as everyone else has mentioned, there's no free parking. I don't mind paying extra money for quality, but the room was basic and the staff was unapologetic.

    15/04/14 | Link | Rating: 1.0
    80. Erin W.
    I absolutely love this hotel!

    We stay at this hotel at least once a year, usually for the Houston Marathon, other times because we have tickets to a local sporting event or theater.

    It's definitely a world class hotel and I would say it's a close comparison to the Four Seasons, which is located just a few streets over. I love both hotels, but the Hilton of the Americas, while slightly more casual and modern, is better. It's right next to the George R. Brown Convention Center, and there's even a skywalk from the hotel to the convention center for added convenience.

    What I like is that it's somewhat new, always clean, and the parking is a breeze. Valet is an option, but you can also self-park in their parking garage. There's a skywalk on the second level that takes you right to the hotel without having to worry about facing the weather.

    Beds are super comfy, and the free products in the bathroom are from Peter Thomas Roth - so awesome! Flat screen televisions and in room movies are available as well.

    We always order room service and it's fantastic! A room service menu that offers mac and cheese to adults is a winner in my opinion (it had breadcrumbs on it, and was very tasty, BTW)! There are more sophisticated options available for those in your party who aren't satisfied by those kinds of comfort foods.

    Because we are Hilton Honors members, we always seem to be upgraded to the executive level. That has it's own perks, which include access to the executive lounge on the 19th floor. In the evenings, there are free sodas & water, as well as snacks like cookies, assorted vegetables with ranch dip, cheeses with various crackers, and last time they even had warm peach cobbler! It's also quite convenient to go to this lounge in the mornings for a quick breakfast (bear claws, cinnamon rolls, danishes, cereal, & coffee).

    I know there is at least one restaurant and bar downstairs as well as a small Starbucks-like cafe with coffee and pastries (it very well could have been a real Starbucks, but I wasn't paying enough attention).

    When this hotel is booked solid for an event like the marathon or a convention, you'll be pleased that they have more than enough elevators to accommodate all their guests. There's hardly any waiting, and there are many elevators available within different areas of the hotel. Some only go to floors 1-4, but most others will take you to any level.

    There is a heated indoor pool at the top of the hotel and the balcony area with lounge chairs has some nice scenic views of downtown, especially at night.

    Overall, I don't think you'll be disappointed if you book a stay at the Hilton of the Americas. I've stayed in many hotels in my lifetime, and this is definitely one of my favorites! I'm the kind of person who is very picky about hotels and I'm always worried about cleanliness. This place exceeds my personal standards.

    13/01/13 | Link | Rating: 5.0
    81. A K.
    As with most Hilton hotels this place is as nice and comfortable as they come.  Clean rooms, prompt and friendly service, valet is $32 per night yet valet staff was super efficient and most helpful (good value of service, in one aspect).  Hotel overlooks nearby park and is very close to several restaurants and bars, including House of Blues.  Recommend a King Room that overlooks the park (faces east).  Linens were fresh and clean, wifi was extra.

    21/01/14 | Link | Rating: 4.0
    82. Jason J.
    Not much else to say. Great hotel to stay in for business. Easy to get to, centrally-located, clean large rooms.

    The bar/lounge area is very open and a great place to watch a game and get some work done.

    22/06/13 | Link | Rating: 5.0
    83. Mark M.
    Good and comfortable.  Nothing overly special about the hotel, but that is what I was looking for, a nice friendly modern clean hotel.  The only complaint was that the hotel is quite large, and therefore can seem a little impersonal.  Otherwise, it was great.  The perfect spot for a quick business trip downtown!

    23/08/14 | Link | Rating: 4.0
    84. Matt B.
    For the price that this hotel costs, I expect so much more. When I can get better amenities at a hotel that costs a quarter of the cost, I get irritated.

    No fridge, no microwave, and a really tiny bathroom. Not off to a good start.

    The WIFI is the most ridiculous scam I've ever heard of. They are attempting to charge ~$16/day/device (yeah - you want to connect your laptop AND your wife's laptop to the internet? They'll charge BOTH of you). If it weren't for the fact that my company was paying for the hotel and internet charges, I would have walked out based on that alone.

    The bed was OK, and the room was clean. Our room was right across from a "sitting" area, so we were often bombarded with a lot of noise. Not really a great location.

    But at least they never actually gave us a bill. Since it's 2013, in the age of computers and the internet, I assume hotels are advanced enough to actually let you check out without talking to the god-damned front desk. But no. They have to manually check you out.

    If I ever have to pay for it, I will NEVER be back. without question.

    10/05/13 | Link | Rating: 2.0
    85. Alex M.
    No fridges in the rooms, no microwaves, terrible glitchy cable signals to the TV, loud street noises, and marginal coffee at the in-house starbucks. That said, the employees were mostly very sweet and polite, but they can't help a ship adrift.

    This is one of those jumbo hotels, the kind with two towers and a huge lobby (starbucks, casual cafe, super overpriced steakhouse, etc). It's got a decent skybridge to both the parking garage (about $20 a day) and the George R. Brown Convention Center. So yes, for three days, I did not breathe much outside air.  

    As part of this staying indoors, I ordered room service one night. The Salad Americas is delicious! Fruit, avocado, nuts, cheese, all in great shape. And yes, a super tasty vanilla bean milkshake. And free bread! I give room service four stars.

    The location is otherwise terrible if you're trying to have a Fun!Houston! trip. There's nothing interesting about the hotel, nothing that says Texas. It's very generic and very corporate. The actual layout of the rooms is MUCH better than say, the Hilton Park Cities in Dallas. There's a real desk, the TV swivels, and the cozy chair is decent enough. Housekeeping was very cute and made the bed each day with my own travel pillow front and center. Stay here only if you have extra Hilton points or get a very, very good deal. You don't get free wifi, breakfast, parking, or ambiance.

    27/06/12 | Link | Rating: 2.0
    86. Sean H.
    This is for their food service and conference personnel, particularly Doug St Jean and Peter Kohoolas (though the other staff were great too).  I recently attended a conference at the Hilton which included meals, but I have some pretty severe food sensitivities right now and a very unusual diet to manage it.

    I almost didn't say anything, and I would have accepted an answer of "we can't help you with that."  They really went above and beyond the call of duty to make sure that each meal met my special dietary needs.

    15/07/12 | Link | Rating: 5.0
    87. G. D.
    My husband and I really enjoyed the hotel.  It was right across the street from the Toyota Center where we saw the Houston Rockets play.  Staff was friendly and room was comfortable and clean.  Food and drinks a little high but that's to be expected at a hotel, food was good.  Breakfast buffet was included in our package that we purchased through the Hilton website and did not disappoint.  Go to the top floor and see a great city view.  Overall nice experience.

    30/12/13 | Link | Rating: 4.0
    88. Alexandra V.
    From the ceiling point of view, the people probably look like ants.
    To say that the ballroom has high ceilings is an understatement.
    I'd consider anything above 15 high ceilings, but this ballroom looked
    to be I dunno 45-55 feet high. High ceilings just scream abundance, space, luxury.

    As I continued observing the interior design of the ballroom, I noticed how shapes and colors of the ceiling decor. The shades were bronze and black, elegant, but not colorful. The carpets on the floors are just so colorful, vivid illustrations put into carpet. I wish more businesses would have such pretty carpet than the run of the mill neutral carpet colors.

    My one gripe about the ballroom is that the stage seemed far too small for such a large room. On the bright side, the stage was beautiful; it had an iridescent property that made it shine in all kinds of colors. No doubt about it, the stage was the focal point of the room.

    Since I arrived early, I could see the small army of waiters preparing the tables for lunch service. It was neat, well-done, and punctual. I estimate they had at least 30 people to serve 1,500 diners. The ratio of diners to waiters was definitely a daunting task, yet they managed to pull it off without a hitch for the most part. Kudos to the staff for that!

    The audio system in the room is comparable to that of a movie theatre. The entire room seemed to vibrate as a particularly loud video was played inside the ballroom. Perhaps it was too loud.

    Overall, I enjoyed the event I attended at Hilton Americas. I definitely return for other events that are held here.

    04/04/13 | Link | Rating: 5.0
    89. Michael F.
    Nothing about my stay really blew me away.  While the service was prompt and the room was clean, I was expecting more.  Its obvious in the prices for food were designed for the corporate traveler.  That might be ok if the food was anywhere near as good as it was priced!

    On the positives, the view was great and the business center (elite lounge) was well set up.  The staff was also accomdating if issues were noted.  However, aren't those standard expectations of hotels?

    21/09/11 | Link | Rating: 2.0
    90. Amy T.
    I loved this place. It is in the top 2 of my favorite hotels and is probably in 1st place. I think it falls into the #1 rule of real estate: LOCATION LOCATION LOCATION.  We came here the 1st week of April and stayed for 4 days/3 nights and absolutely loved it. My least favorite part of my stay was parking! Other than that I loved it!

    PROS:
    LOCATION!!: It was literally next door to the Toyota Center where the concert I was going to was. MANA! I was able to wear my stillettos since all we did was cross over the concourse (carpeted) to the parking structure and it was next door to me. LOved it. We also went to opening day for the Astros, so we walked across the street to the game. There was tons of restaurants nearby. There was a mini-mall that had the oddest hours. and sadly most of it was closed but there was a pete's dueling pianos, lucky strike and the House of Blues were a mere few blocks away accompanied by a few bars.

    RESTAURANTS:
    We had a few drinks and the best food there in the lobby bar. not cheap but really good food that you wouldnt expect at a bar at 1 in the morning. Hot wings had great flavor and the sliders were awesome. I ordered the white cosmo...lets just say It was worth every penny with each sip. DAMN it was strong. pricy but u only need one.
    We also found a great spanish Tapas place nearby that we loved so much we went to 2 days in a row. We also walked to McDonald's for breakfast one day. THe best part about this we walked everywhere so kept the vacation weight off.

    Shopping: nearby Macy's kinda strange layout but close and convenient.

    PARKING: paid $18 bucks (i think) for self-parking it was  $30 for valet. but the best part it was in & out privileges. But since everything was so close we only used our car twice.

    ROOM:
    THE BEST BEDDING EVER. o so comfortable you hated to leave. shower was great, curved quality faucet structures. and the best in hotel products: Peter Thomas Roth! o my gosh you skin felt like silk afterward. You know I took the toiletries home!  I would stay here in a heartbeat. The staff was nice, the room s were so clean and great. I can't wait to come back.

    30/04/12 | Link | Rating: 5.0
    91. Daniel L.
    This Hilton is eye-catching in many ways, like when Magneto first saw the Statute of Liberty in 1949. The exterior grabs your attention from the first point you can pick it out from the highway set amidst the sea of plain Jane downtown buildings in the immediate area. I was even on a lousy-superbad date at Josephine's when that slice of downtown awesomeness was still around and failing to talk about anything more engaging, my lousy date turned the conversation towards what Paris Hilton would have thought about the design - hot or not?

    I have been to some of the big noisy convention type of stuff in the ballrooms over the years. I actually stayed here in the hotel when I was taking the Texas bar exam back in 'ye olden days next door at George R. Brown.

    The hotel is pretty hotel-like. The room has enough space to move around in comfortably although if you brought a stack of books in with you, counter-space disappears pretty quickly and soon enough you will be using the bed and trying to orchestrate a delicate swan dance of a cup of coffee, a take-out container, and an armada of highlighters on a shaky, uncertain surface. It was fun.

    The ballrooms are really nice. They have unique accents/lights/fun cool flashy things.

    The front desk staff is friendly. I walked up to the counter to check in trying to juggle a bunch of bags and books. I suppose they were used to seeing that though.

    The parking is plentiful at the attached garage and you take the skyway ramp over so you get some shelter from the rain, were it raining.

    The coffeeshop downstairs is overpriced but at least its convenient. Plus you can just walk to other stuff if you have time.

    Worst thing about the experience: see my attached photo. That was my view from my hotel room. Nice, right?

    22/02/11 | Link | Rating: 3.0
    92. Noni J.
    One if the best hotels I've stayed in, especially for the price we got from Expedia. Lobby is very nice with lots of marble and comfy sitting areas. Elevators are fast and large enough for lots of luggage and people. Staff was very friendly at checkin. Was really nice to have the sky-bridge to access from parking garage to hotel. Two gripes: 1) whAt seems to be the norm with all higher end hotels especially, and that is having to pay for self-parking. 2) The pipes were very loud all night. Even when it would seem the hours of not beig used. Not enough to keep me awake, but annoying nonetheless.

    29/09/13 | Link | Rating: 4.0
    93. Kate G.
    Like this hotel. Have stayed here several times now and have had great service every time. Restaurants a re a bit pricy for a convention hotel but boos is good. Definitely recommend staying here

    03/02/14 | Link | Rating: 4.0
    94. Steve C.
    Stunning example of what a modern full-service hotel can be.

    Rooms are pretty typical for what you get at better chains.

    But the lobby and common areas are chic without chintz, exuding a sense of wealth and power. An icon for the energy capital of America.

    Gym is small but serviceable with big windows looking out from 23rd floor.

    Lobby cafe nothing to write about, so I won't. Take a short walk to a downtown joint.

    Staff always professional and eager to please. A hallmark of the better Hiltons I find.

    16/10/13 | Link | Rating: 4.0
    95. Lauren D.
    Because I try to be a nice person, I'll start with the two reasons I'm giving them 2 stars and not one.
    1) The hotel is beautiful, inside and out.
    2) It is conveniently located next to the convention center.
    That's it, folks. The only two reasons this hotel merits any stars at all.

    Now for the cons.
    1) Rude and condescending employees.
    2) A scam of an internet plan.
    3) No free parking.
    4) Toilet and showers that don't drain.
    5) Half the amenities and twice the price.

    Allow me to justify each of these claims.
    1) I approached the concierge desk and asked, "Are there any restaurants within walking distance that you would recommend?" He then bruskly handed me a map and told me to, "Study this," and then turned back to his computer. The check-in employees never smiled or welcomed us.
    2) $14.95 per day per device for internet access. Excuse me? Did I hear you right? Why is Starbucks able to offer free internet but Hilton can't? Not even remotely guest friendly.
    3) $20 per day. You're a hotel, provide a place for your guests to park.
    4) Toilet nearly overflowed and shower was slow to drain. We had to call a repairman. Twice. He was sent up to look at our toilet and we asked if he could take a look at the shower while he was standing 2 feet from it. His reply? "I can't look at that without a work order from the front desk."
    5) No fridge, no microwave, not enough towels and hardly any control over the temperature. $600 for three nights. And that was with a discount.

    It's says a lot when I could stay at a Holiday Inn Express or Hampton Inn for half the price with all the above amenities (free wifi, free parking, microwave and fridge).

    The pretty interior of this place isn't worth the money.

    27/02/14 | Link | Rating: 2.0
    96. Ida C.
    Fantastic hotel in downtown Houston with clean comfortable rooms and warm Texan hospitality.  We particularly enjoyed the executive lounge, with a generous assortment of goodies for Breakfast and Cocktail Hour(s).  Breakfast included a multitude of pastries, grits, hard boiled eggs and a gorgeous array of fruits and berries.  Afternoon cocktail snacks included empanadas and other little snacks.

    The gym, perched on the 23rd floor, was fantastic with an excellent view of nearby parks and Houston's skyline.  Another key amenity was the free boarding pass printing at the business center.

    Our only disappointment was that self-parking was rather expensive at $17/night.

    PARTING THOUGHT: We were pleased to find several fun nightlife venues within easy walking distance from the hotel

    20/09/12 | Link | Rating: 4.0
    97. Daniel B.
    It's posh lobby with friendly bell hops leads one to high expectations of comfortable rooms and great service. It delivered well!

    I've stayed in a couple of rooms both of which were well appointed and most importantly, had great beds! In addition to the rooms being very clean the housekeepers were very kind. My wife joined me mid-week and the housekeeper took notice by adding a robe, upgraded the bathroom floor mat, and extra towels. She also rearranged my disarray of shaving tools, etc. to be nice and presentable on towels in the bathroom. She made me look good for the wife!

    The reason I can't give this 5 stars is because of the Wi-Fi. Nine out of the eleven days that I have been here, I have to call Tech Support to get connected. I am using "free access" because I am an AT&T phone/net subscriber and can avoid the $15 a day internet use charge. However, it requires StayConnected Tech Support to reset me, I have to log in multiple times a day, and it only works in room and lobby...not in the convention rooms or ballrooms. Wi-Fi is important.

    The complimentary shuttle service around Downtown Houston is great for getting to grocery stores, restaurants, and entertainment.

    13/01/12 | Link | Rating: 3.0
    98. Van N.
    Great place and wonderful location for families to stay especially since its in the downtown area.
    Service was just wonderful, room stayed tidy, restaurant was surprisingly tasty, and Starbucks in the lobby!

    27/10/13 | Link | Rating: 5.0
    99. Sophia M.
    our party stayed here for our 3 night trip to Houston for then hen/bachelorette party. It was a nice hotel and the best thing was the great location. really reasonable price too. we didn't stay in the room for very long, obviously because we were out seeing the city so much! but it was super comfortable when we were there! a great place to lay your head after a busy day and night!!

    17/06/14 | Link | Rating: 5.0
    100. Alice G.
    This is the best Hotel in Downtown Houston that I have found!  Everything you need here: bar, restaurant, dry cleaning service, hamster tube to the George Brown convention center, great meeting rooms and ballroom facilities and super friendly staff, comfortable beds.  I reserve 5s for destination hotels, but this is as good as it gets for a downtown chain hotel- very functional!

    21/11/13 | Link | Rating: 4.0
    101. chris b.
    Im a fan of Hilton for sure.  Clean. quiet room with normal amenities.  

    ordered a few mimosas from the bar/restaurant  to take out to the poolside deck View from poolside deck during breakfast/  you would think i asked them decipher the devinci code....their service was less than stellar.  

    other than that.... i like the place and would recommend to others.

    17/02/14 | Link | Rating: 4.0
    102. Matt G.
    This hotel is located about 100 feet from the George R. Brown Convention Center and 100 feet from the Toyota Center, so if you are in need of a place to stay for a convention or a concert, or perhaps to catch a Rockets game, this is the place. Clean rooms, nice bar, and courteous staff. I'll stay here again, for sure.

    21/07/14 | Link | Rating: 5.0
    103. Charles E.
    I was here for a conference and was quite pleased. The major good point is how friendly and helpful the staff was.  Beyond that, the room was nice, everything was well maintained, the restaurant was very efficient in the morning. A good experience.

    16/07/14 | Link | Rating: 4.0
    104. Mark P.
    Very nice hotel with very friendly staff, but the nickle and diming is bad. Twenty dollars a day to self park in the parking garage is too  high. Two dollars for a can of soda in the vending machine in ridiculous. No free in-room wi-fi. I've been in $30/night hotels that  have free wi-fi.
    The indoor lap pool is very nice.
    Location is perfect if attending a baseball or basketball game and the hotel is centrally located to shopping and dining.
    If not for the high parking prices and wi-fi, I'd give it a higher rating.

    01/06/14 | Link | Rating: 3.0
    105. Angela G.
    After several attempts, I tried a new route and called up the ladder. I talked to head of security John Moore and he made it a priority to help track down my stuff in less than a few hours. Although it took two weeks, there seems to be some great people here and I appreciate the follow up!

    03/09/14 | Link | Rating: 5.0
    106. April S.
    This hotel was perfect. I attended a conference at the attached convention center and staying here was the most convenient and best choice. You literally never have to go outside to get from the parking garage to the hotel to the convention center.

    We had a few issues checking in initially as they were overloaded from the conference and backed up. The room wasn't initially ready and while I had booked a room with 2 queen beds,  they only had a king bed available. Luckily, I was travelling with my mother and wiling to take the king bed. They upgraded us, putting us in the executive floor with access to the executive lounge. It was amazing. The hotel staff made sure I was satisfied, from calling once we got up to our room to make sure it was fine to sending us a tray with wine and fruit.

    The room was wonderful. The view was of the really great park outside the convention center. I highly recommend exploring this park as there are several cool art pieces around it, including a crazy sound echo thing. It makes for an extremely attractive view. The bed was super comfortable and the bathroom was modern, clean and spacious.

    We checked out the hottub on the top floor. They have an infinity pool that made me want to swim laps and a view out over the city. It's worth finding your way up there, as they have a really nice patio outside with couches where you can relax and enjoy the view.

    This hotel was comfortable, convenient and really impressed me when they took what could've been a really negative experience and turned it around with superior customer service. I couldn't recommend the Hilton Americas more.

    03/05/13 | Link | Rating: 5.0
    107. Eric R.
    I have stayed here twice so far as it is a prime place to stay during the Houston marathon, The best feature i like about the Hilton is the nice comfy beds and the rooms are always well kept and clean.I also have dined in the cafe and the service was prompt and professional.

    21/01/14 | Link | Rating: 4.0
    108. Carrie H.
    Great location downtown. Parking was pricey but typical. Standard large scale hotel. Would stay again - got a good rate.

    06/10/14 | Link | Rating: 4.0
    109. Trina J.
    I was impressed by the design and the offerings of this hotel. It is beautiful!

    When booking, I wondered if this was a conference type hotel and so big that you spend ten minutes hiking from your room to the lobby. This was not the case at all.

    The room was spacious, the toiletries were top notch, the bed was I don't want to get up comfy and the shower head was a real treat. And if that wasn't enough, the fitness room is well equipped and has a great view of the skyline. Yes, I actually worked out and did not tour the fitness center view just to write about it. After all, it's the least you can do when you know you will chew most of the day.

    My only regret is only staying one night.

    Self Parking is $20 per day with in and out privileges. Valet is $30. For the cheap skates who arrive after 8p, you can park by a meter free of charge until 7a.

    31/05/13 | Link | Rating: 5.0
    110. Claudia B.
    Stayed here for an annual conference.  It's a very nice hotel.  

    The bed was soooooooo comfortable as were the pillows.  That's the most important thing to me in a hotel.  Great centrally located bar where we all tended to end up at the end of the night.  The few bites i had at the bar were delicious and they poured some strong drinks!!

    It's modern, has a starbucks, a restaurant, I had a great view from the 9th floor, the bathrooms were spacious and modern, the maid service impecable...what more can you ask for?  

    I had a fantastic experience!!

    21/04/13 | Link | Rating: 5.0
    111. Christina C.
    Lovely hotel! The conference rooms are  huge! The staff are nice and hospitable. The food is good. The only thing that I have a complaint about is that the price of parking is ridiculous. It's $20 + tax for more than 6 hours.

    19/09/14 | Link | Rating: 4.0
    112. John H.
    Let's cut to the chase. The people complaining about the add on prices are idiots. They are idiots because most of the add-ons can be comped or waived very, VERY easily. So shame on you if you walk in the door with your wallet open.

    The BEST way to mitigate these fees with little effort is SIGN UP FOR THE INCLUSIVE PACKAGE AS AN "IF AVAILABLE" ADD ON. This is includes FREE self parking, breakfast for two, free access to the fitness center, free WiFi and (sometimes) vouchers for the grab and go.

    This package costs $90 per day if you add it when you make your reservation; it is only $40 per day if you add it as an upgrade through the website prior to check in.  So if you plan to park, eat, and surf, it's already paid for itself and then some.

    OR you can request to be upgraded to the executive floor for ~$20 per night. This gets you access to the lounge and self parking.

    BUT WAIT, THERE'S MORE! Let's go down the list of other ways to avoid add on fees:

    WiFi - Free for HHonors Gold+ members and AT&T customers. Easily waived on check in if you ask.

    Parking - $5 lots surround the facility. If you must park in the garage, valet is free with executive floor, OR is part of the $40 stay package.

    Breakfast - Free continental breakfast with executive floor lounge, HHonors Gold+ members get free breakfast vouchers, some packages give you vouchers for the grab and go if that's your thing.

    Given that the base price for a one bed king is $85, and you can upgrade for as little as $20 per night to get the aforementioned free, I highly doubt you will find a more competitive rate than $105 per night downtown on a weekend with all that included.

    So the hotel is amazing, the cost is dirt cheap for this end of downtown and if you're an idiot, you will pay for the add-ons.

    Have fun shelling out ~$50 more and walking five blocks in the Houston humidity. I'll stay here any time I'm in town.

    15/06/13 | Link | Rating: 5.0
    113. Rimmie J.
    Stayed one night at the executive level king floor and we had access to the executive lounge which was amazing. The hotel cafe is excellent - the service was great too. Overall, my room was clean and roomy and I would recommend this hotel to everyone (:

    06/05/14 | Link | Rating: 5.0
    114. Sheila C.
    Held a work convention there. The hotel was amazing to work with, very attentive and prompt with requests. Rooms were nice, customer service was awesome. The only problem was the AV. Had a horrible time with set-up, getting our requests right and not  having any sense of urgency when a presentation needed to start, the tech was just moving along like he was smelling the roses. The onsite techs didn't seem to have the same information as the hotel, so it made it quite difficult for us.

    06/03/14 | Link | Rating: 2.0
    115. Preston C.
    Stayed at the Hilton during a volleyball tournament which was Thursday-Sunday and I was blown away by the service. I normally don't stay at Hilton's but since the tourney was in the convention center, it was the host hotel and we got a discount. I love the look of this Hilton; it's super cute. My favorite thing is the pool on the top level. The restaurants down stairs are also very nice and this hotel seems to be busy year round for events and business travelers. Also it was such a convenience that the hotel has a bridge to the convention center, so we didn't have to walk out side and battle the humidity. :)

    This is a great hotel with comfy beds and pretty nice sized rooms

    But make sure to hit up the pool/hot tub on the top floor!

    06/08/13 | Link | Rating: 5.0
    116. Mark H.
    Overpriced and service was poor.  I should have known it wasn't going to be a great experience when I checked in at the HHonors desk.  The Executive Lounge was constantly full of children.
    The Maid service was mediocre at best and the even forgot towels and toiletries.

    Additionally, the rooms weren't clean and there were some kind of fluid spots on the bathroom floor.  

    Extremely disappointing!

    01/03/14 | Link | Rating: 2.0
    117. Tiffany N.
    The bed and the view are about the only thing right about our stay. We came here for our anniversary. My sweets called ahead for champagne to be delivered to the room. No champagne. Cue the first bout of disappointment. He called numerous times to see what was going on and got no answer. We left to go explore the night scene. We come back to the hotel bar and the bartender was a jerk - colossal jerk. We left, not before my partner had some choice words, and went back to our room. A lesser more negative person would have had their anniversary ruined. Stay away.

    14/12/14 | Link | Rating: 1.0
    118. Brane P.
    service was bad! I was charged $12.00 even if is written that if you stay less then two hours charge is $8.00. I did not have other option. Very bad experience of overcharging.

    07/10/14 | Link | Rating: 1.0
    119. Yvonne J.
    Great Hotel will definitely come back again. Very pleasant top of the line Hotel. The staff is great. rooms are beautiful. The skyline of the city was amazing. Restaurants are good but very pricey.

    03/01/15 | Link | Rating: 5.0
    120. Athenapex C.
    Food is okay but prices are way too expensive.  Come here every year to wait out the marathon.  It's a nice clean restaurant but the food is okay and the prices are very expensive.

    25/06/14 | Link | Rating: 3.0
    121. Chris A.
    You've got the Hilton name, the Peter Thomas Roth bath products, and the ubiquitous staff fawning over your every move like a tired waitress trying to sqeeze out one last tip before quitting time. All this, doesn't save the ship from sinking because it's not just the fancy facade but rather the nuts and bolts and nails that keeps this beast afloat.

    So, what is this crazy guy talking about? I'm talking about the little things. You know, the details. And not just any details but details that one would expect when the cheapest advertised room is over $250.

    Let's start with parking. Valet is offered but you'll pay over $30 for it. They have self parking but that too will cost you to the tune of $20 for overnight. Next, let's focus on the room. Nice. Large. King bed. Everything you'd expect for the price, at least on the surface. Look more closely and you'll notice that this posh, expensive hotel doesn't have the little things such as slippers, robes, a mini fridge or even complimentary water. Nor is there free wifi. The bathroom has no fan so the mirror steams nicely, as well.

    What a cheap bastard,  some must be saying. Possibly, but when I go to a first class hotel, I expect first class all the way. I know, most hotels chparge cor WiFi. Yes, I get it. But at a minimum of $250 a night, some things should be gratis e.g., parking, WiFi etc.

    Don't get me wrong, this is a nice place on the surface. However, having stayed at truly world class hotels around the globe, Hilton Americas falls far short. This is a fine place to book a conference, or to stay when catching a Rockets or Astros game, but not a place to stay to be pampered beyond what can be seen on the surface.

    22/01/13 | Link | Rating: 3.0
    122. Kyle W.
    I would have to say that this is one of the nicest Hilton hotels that I have stayed at. The building is looks amazing inside and out.

    The lobby has two bars that looked great.

    The gym is located on the 22nd floor and you get to run on equipment that overlooks downtown.

    The rooms are very clean and spacious with a well designed bathroom.

    Staying here is worth the extra commute to our office.

    14/10/13 | Link | Rating: 5.0
    123. Gilbert R.
    Stayed here for NYE.  The room was spacious and clean. Directv was the TV provider, and there was good selection of channels that included HBO.  The drain in the shower worked well, and the hot water got hot quickly.  We ate at both restaurants, Pappasitos NYE evening and 1600 New Years Morning.  Papasitos was what I expected from the Papa's Family, good food with good service.  The breakfast buffet at 1600 was more then adequate, the omelet station gives it great value.  Overall a very nice stay, in a nice hotel.

    02/01/15 | Link | Rating: 4.0
    124. Houstontexas L.
    Highly recommend hotel. First class service. I suggest you try to stay in executive floor because you can have access to lounge and snacks. Very clean and modern. My second favorite place in Houston. My first us ZaZa hotel.

    09/08/14 | Link | Rating: 4.0
    125. Karen E.
    Great hotel, with the high quality service you'd expect from a Hilton. Don't neglect the full service spa on the 23rd floor - hair, nails, esthetics and massage with champagne while you relax... quite the hidden gem.

    23/12/14 | Link | Rating: 4.0
    126. Emily B.
    We stayed here for the LSU v Wisconsin game. The hotel was completely full. Despite being one of the few guest wearing black and red, the staff was friendly, good natured, and helpful. Overall, the hotel was clean and well maintained. The 342 foot park-view king  room included the standard Hilton bed, large desk area with enough room for two, an armchair with ottoman, and a moderate-sized bathroom. The shower could have used a bit more water pressure, but overall was fine.

    Room service was delivered on time, in under 30 minutes. The bar areas are spread out allowing a large number of people to imbibe, without any guest feeling overwhelmed by the sheer number of people.

    The two minor cons of the stay:
    The elevators were average to slow. It would be nice if groups of elevators went to dedicated floors.

    The hotel has DirectTV, which goes out when it storms. While only minor inconvenience, not ideal if one is trying to watch a sporting event.

    When in Houston again, we will stay here again.

    31/08/14 | Link | Rating: 4.0
    127. Jonah K.
    Hotel was decent, but the room had issues. The pillows were all very hard and the beds were pretty old. The heating/air didn't offer much control, regardless of my settings it was cold cold cold.

    22/05/14 | Link | Rating: 1.0
    128. Shreekant P.
    Wonderful hotel in a very nice neighborhood. Chic stores nearby for those who like to shop when they are out and about. Food was terrific in the restaurant. I had come for a business meeting so was all pre set, but nevertheless very good. My only caution as another reviewer had mentioned before is the Summer Wednesday. There is some kind of a music/DJ event that is held in their lovely courtyard. It is LOUD. I was on the ninth floor and could hear the din. I had an early morning meeting and it was tough getting to sleep until the event was over (probably around mid night).

    Tip--if visiting in the summer, request for a room far away from the courtyard :-)

    The staff were wonderful.

    06/10/14 | Link | Rating: 4.0
    129. Spencer A.
    I attended a conference for personal injury lawyers there this week.  As an attorney I travel around the country and stay in various hotels 5-8 nights a month.

    This Hilton was on par with a Ritz Carlton or Four Seasons in many ways starting with its spectacular Head Concierge Mr. Darrell Stroman.  He arranged my car to the airport, escorted me to the car and even told the driver to be safe because I was "an important and valued guest."

    This level of hospitality is on par with what one might expect at a 5 Star hotel in Europe but surprised me.

    The gym is world class.  Rooms very clean and comfortable.  The recycle containers in the room are a thoughtful touch.

    The staff at the in lobby Starbucks was nice and it's walking distance to an amazing grocery store called the Phoenician.  

    I have one complaint: the vanity mirror light in my room was broken both nights.

    I would not only stay here again, I look forward to it.  Conrad would be very proud.

    23/03/14 | Link | Rating: 5.0
    130. Michael C.
    Great view from the hotel rooms and very neat and clean rooms, perfectly located in down town Houston,
    Main let down is the hotel food prices and the charges for wifi $14 an hour is a bit much and really lets it down

    28/07/14 | Link | Rating: 3.0
    131. JW U.
    Surprisingly nice convention style business hotel but nothing in the immediate area. Location is good if you need to be close to the convention center.

    18/01/15 | Link | Rating: 3.0
    132. Gabi M.
    I'm just now recovering from an amazing Thanksgiving filled with family and friends and getting back to yelping.  In doing so, I'm thinking a lot about what I'm thankful for... and one of those things happens to be decent hotel rooms when I travel for work.  Enter Hilton Americas in Houston!

    I was in town for a quick visit and priced out a handful of hotels, and was pleasantly surprised that Hilton Americas came in under budget.  This Hilton property is conveniently located in downtown Houston, right across from Discovery Green, which is where I needed to be for an event...

    The hotel is huge, but well staffed.  From the moment I pulled in, the bellmen and front desk people, as well as several other employees, offered to help me with bags.  They were all friendly, but it got me to wondering if they had a ton of vacant rooms and nothing else to do?!

    My room was super clean, there was a comfortable desk, a bathroom with Thomas Roth toiletries, and the front desk sent a fridge up per my request without any questions.  The only thing missing was a robe!

    I didn't make it to see the workout facility, but I gather from other reviews that it is very nice... I did, however, take advantage of the little coffee shop in the lobby (which serves Starbucks) prior to heading out in the morning.

    All in all, a good hotel... and just one of the many things I am thankful for finding during this crazy holiday season!

    01/12/13 | Link | Rating: 4.0
    133. Tony I.
    Last time we stay here

    We have always stayed here when attending an event at Toyota Center and have enjoyed it. Not so much this time. Their valet service has always sucked. When we FINALLY got our vehicle this time I started to drive off and one of the valets stopped me. He told me I had not paid for my parking. I questioned him and told him that I told the woman at the valet checkout to charge it to my room. So I had to go back to the valet window (holding up traffic, mind you) and once again tell the woman to bill it to my room. She said they had no credit card on file for me. When we checked in the desk clerk took my credit card for incidentals (like all reputable hotels) and even asked me if I was using their valet service. So explain to me how they don't have my credit card on file.

    We will be staying at a better managed hotel just down the road at Embassy Suites from now on.

    20/12/14 | Link | Rating: 2.0
    134. John G.
    We stayed here primarily because we were going to an Astros game and we could walk to the ballpark from this place. It was ok, guess this is the going rate for a downtown location so close to the game, think we paid about 172 total for our one night stay.  Getting here, checking in and parking are pains in the ass.  Parking is 20 bucks to self-park and 32 for valet and they try to screw you when you check in too, because there's no place to park while you're checking in.  They think of every way imaginable to nickel and dime you they do.  The rooms were fine, they did have a bar which made some nice drinks, and they have a Pappasitos on the ground floor.

    31/07/14 | Link | Rating: 3.0
    135. Holly S.
    My first review of 2014 and my 400th as a Yelper goes to...the Hilton!

    The Hilton Americas is surely one of the best hotels I've ever stayed in and lucky for me, it's right downtown.  Over my 3 stays here, I have always had impeccable rooms, great service and the most comfortable beds I've ever slept in.

    I am a Hilton Honors member, so I would definitely recommend joining as the perks include getting first dibs on room location, view and pre-ordering services for free! On my most recent stay for New Years Eve, I was able to combine Honors points with cash and got a swanky room for only $65. With my pre-orders I selected two St. Arnold seasonal brews for the room, extra down pillows and a mini fridge. We checked in a bit early, so the beers had not been delivered yet, but they did show up right at the expected time!

    A room with a view of the downtown skyline, away from the elevator (as requested) and a bed fit for a king and queen! To finish out 2013 we enjoyed delivery from Luigi's, good cold beer, a 1920's party at 13 Celsius and me freaking out over no cabs available to take us back to the Hilton...but thankfully I came to my senses and was able to hitch a ride with friends back! Then slept like a baby in the comfy bed just until we had to check out - back to reality.

    Happy 2014, and thanks to the bf for not leaving me on the street corner after my meltdown...he's a keeper! ;-)

    24/01/14 | Link | Rating: 5.0
    136. David R.
    We've stayed here several times. Specially during cold weather because we love their indoor pool! Its beautiful relaxing and the jacuzzi is my favorite. Beds are always so comfortable and the rooms always quiet!  We love the view. We also stayed during the margarita festival and it was perfect! We did not have to drive anywhere after enjoying dozens of different flavored margaritas. Cant wait to stay again

    02/03/15 | Link | Rating: 5.0
    137. Jennifer B.
    This is a very nifty hotel. There are huge ballrooms and plenty of general meeting space. I've been in the grad ballrooms for many conventions. The catering here is Suberin. The staff is quick to pick up you're finished plates, there's generally open bars, and everyone is friendly. Their sound systems are also quite excellent.

    The hotel itself is pretty ritzy. I love the decor here.

    08/04/14 | Link | Rating: 4.0
    138. Ron L.
    Arrived to front desk tonight after a flight from Chicago for  exhibition at the convention center. Unfortunately for me one of my employees mistakenly changed my reservation instead of his own. Front desk informed me of this mistake, said they would call the Embassy Suites across the street to try and help me. Making the call in front of me his reply to me was they were completely booked. In a panic, I began calling around to other hotels and finally tried the Embassy Suites again. They were not completely booked as it turned out! I have to wonder if the front desk at this hotel is inept as they seemed when they were supposedly trying to help me at check in???? Very disappointed that having a status with Hilton means nothing.

    22/02/15 | Link | Rating: 4.0
    139. Joe B.
    Bathrooms are clean and nice on the lower floors which is close if you are at Discovery Green and are in need

    04/11/14 | Link | Rating: 4.0
    140. Dainen P.
    I stayed here for 3 nights during ABA Midyear. I really have few complaints other than the hotel is so large it felt somewhat impersonal, although the bell staff and bartenders were excellent. The rooms are clean, comfortable and nicely done if a bit bland. Minus one star for the jam-packed front entry which makes for a chaotic feel at arrival & departure, or if you are trying to get a taxi to explore Houston. Minus another star for the front desk, who did not split our hotel bill correctly between me and my roommate, and the view from our room (a roof and ventilation shafts). I would return for a conference but get the sense there are much better places to stay in Houston.

    22/02/15 | Link | Rating: 3.0
    141. Mona B.
    Perfectly located next to discovery green. Unlike many places in downtown houston, i felt very safe walking around the hotel at night. Discovery green always has some type of event going on or at least people walking around.

    In addition to the restaurants in the hotel, its connected to a Pappasitos and across the street is Grove (nice rest with windows all around overlooking the park area) and Lakehouse (more casual)

    Loved the gym - it's on the 23rd floor with glass walls over looking downtown! They have towels and ear phones available for your use.

    Rooms are nice and spacious and well maintained. I was only on the 8th floor but had a good view of downtown.

    Valet parking $32/night or self park $20/night. Complimentary shuttle that will take you around the downtown area

    25/07/14 | Link | Rating: 5.0
    142. Mark M.
    The first and most important thing you need to know is that this Hilton is the only hotel in downtown H-town that's fully connected to the George R Brown Convention Center. This means that you don't have to go out into the 1,000 degree, super humid Houston weather to get to the convention center. Furthermore:

    This is a huge property. Although it's been around for a while, it's incredibly well-kept and doesn't seem to be showing its age.

    PROS:
    - Excellent views from the higher rooms.
    - Quality service from hotel staff (I'm not talking about the restaurant).
    - The fitness center (next to top floor) is one of the nicest I've ever seen in any hotel anywhere in the world. Huge, impeccably clean, plenty of new machines and an amazing view (beware: if you have a fear of heights or a touch of vertigo, you should avoid working out here).
    - Nice rooms with comfy beds and large desk space. Also a refrigerator to store things for your stay. Clean.
    - The Executive Lounge is spacious; great views; pretty decent food spread
    - Decent Peter Thomas Roth bathroom amenities.

    CONS:
    - Parking is quite a lot; much more than other properties in the area.
    - We experienced pretty poor service at the restaurant in addition to super mediocre (and really pricy) food.
    - Back to the Executive Lounge - booze are pretty pricey!
    - Thermostat in my room had a mind of its own -- one minute it turned the heat on, next moment the AC.

    I'd definitely stay here again assuming the company was paying and assuming I needed to have easy access to George R Brown Convention Center.

    11/11/13 | Link | Rating: 3.0
    143. Tim G.
    Hilton is my hotel of choice/points and this is one of the best. The service has never let me down, the rooms are good size, outstanding view from the fitness center, great location, and it still has the best bar of any Hilton I've been to.

    The two reasons why I didn't give 5 stars.
    1) My "famous" Waldorf Astoria" bed was hard and a little uncomfortable, but they made up for that with the great shower.
    2) They changed their top notch steakhouse - many thought was top 3 in downtown - to a Pappasito's. There is enough of this chain around that we didn't need the Hilton selling out.

    05/06/14 | Link | Rating: 4.0
    144. Nicole H.
    We stayed at the Hilton Americas for one night for Hubby's 50th Birthday.  Wanting to do it up right, I booked an executive level king room.  The room was great-large, with a nice city view.  The Executive Lounge was nice-the snacks, sodas, and continental breakfast with decent coffee was good to have, but the wine prices were really high.
    One really nice touch-they delivered a tray of wine and snacks along with a hand written birthday card.  Very classy.
    This hotel is not cheap, but was perfect for our special occasion.

    08/02/14 | Link | Rating: 4.0
    145. Jada R.
    Stayed here for a quick getaway. The rooms were squeaky clean as you can expect at any Hilton Hotel. We didn't have a reservation,but they had room to accommodate us.I love the fact that they have a Pappasitos in the hotel,which was a better option then ordering room service. The food at Pappasitos was probably the best Pappasitos I've had in Houston.
    I did order Oatmeal from room service which was the ordinary oatmeal,nothing out of the ordinary.
    The view is definitely my favorite part of the hotel.

    18/12/14 | Link | Rating: 4.0
    146. Mallory W.
    I love this hotel so much. It is absolutely worth ever penny. It is beautifully decorated and has amazing service. The location is perfectly situated downtown across from Discovery Green. We stayed her for NYE and it was great. I've stayed here a couple different times and I'm never disappointed.

    01/01/15 | Link | Rating: 5.0
    147. Brian M.
    First stay in a Hilton in a long time.  this place really reminded me of what I miss about travel.  Great accomodations.  Excellent Executive lounge with a very professional staff.

    17/03/15 | Link | Rating: 4.0
    148. Ronjini M.
    I love Hilton.
    This hotel in particular is a beautiful hotel. The people are super friendly.
    I attended a conference here which was wonderfully set on their 4th floor.

    The food is a bit on the expensive side I noticed, however the flourless chocolate cake is to die for. I would recommend it to EVERYone. Free wifi in the lobby only and only to gold and platinum HH members :( boo... Bring your hotspot.

    05/09/14 | Link | Rating: 4.0
    149. Jimmy W.
    Holy cow over priced food by sub standard staff. If you are ok with waiting forever for your food by staff who don't care about you and you're charged a fortune go here if not then remind them why they suck and don't go. I will say that when I finally got my food it was pretty good but the staff was sub standard

    23/04/15 | Link | Rating: 2.0
    150. Scott F.
    I have stayed in this hotel before and with great service. Overall the place in very nice, but be weary of EXTRA CHARGES! I was never informed about the $21 a night garage parking or the $20 INTERNET! The internet to me was slow and almost unusable. At that  5mb/s it should have been free. The rooms to me are not that nice for +$200 a night. I could have stayed in a much nicer hotel for that price. By my opinion is the Hilton should be more upfront about extra charges. I was on the phone for 30 minuets with the front desk and they treated me like some low life scum from the swamp. If you really want to stay close to the convention center, just go to Embassy Suits.

    08/04/15 | Link | Rating: 1.0
    151. Larry S.
    Third event in less than 1 yr and wait at least 1 hr for valet to bring car each time. Fourth largest city in America, worst valet service in the nation. DO NOT DRIVE HERE FOR AN EVENT!!!

    11/04/15 | Link | Rating: 1.0
    152. Carolyn D.
    Beware the valet scam!! I paid cash to pick up my car, yet my room was still charged. I called the hotel to sort it out, naively thinking they would just take care of it since the error was theirs... I was not treated with hospitality as a past and future guest- more like a criminal because I couldn't locate my receipt. Their finance rep said that this wasn't the first time this had happened.  They are passing the cost of their broken system on to their clientele. 2 stars because the hotel is generally nice, but this scam really put a damper on my stay and I wasted my time trying to fix their problem.

    04/05/15 | Link | Rating: 2.0
    153. Lyn P.
    If you are staying here, you are most likely attending a convention that is next door at the convention center. Or possibly attending a smaller conference in the hotel itself as it lends itself to those types of events. I was here with a small work user group and had a good experience overall.

    Our event made use of a large conference room set up and another ballroom for lunch. The event ran well and staff was very friendly and efficient. We also had a reception at the Skylounge -  the view was great and the food and drinks were good.

    Amenities: the property is huge with two towers of rooms, a couple of bars, a restaurant and a Pappasitos. There is also an Executive lounge (for Diamond members or if you stay in an Executive room) that serves continental breakfast and light appetizers in the evening. There is a cash bar in the evenings as well.

    Pro-tip: valet does fill up when a big convention is happening, but self park is easy (though a bit of a walk to get to the lobby and your room.)

    18/12/14 | Link | Rating: 4.0
    154. Trent J.
    Stayed here for NYE and had a nice big room with a great view of downtown Houston. Room service was prompt, even at about 3 AM and check out was smooth as Irish butter. The hotel offers a great first-class feeling to staying downtown and everyone in the lobby was super helpful. I am happy to see they have a Pappasito's down in the lobby which should offer those not from the Lone Star state a nice offering of some Tex-Mex. Got my room for $91 on Hotwire which was about 40% cheaper than the listed price. I reccmomedn it all the way.

    02/01/15 | Link | Rating: 4.0
    155. Amy H.
    Great hotel conveniently located in downtown Houston! I was recently in town for five days attending a large convention and stayed here. I was upgraded to a large suite on one of the executive levels. Service was great and staff was friendly. The executive lounge offers beverages and snacks throughout the day with a continental breakfast and evening appetizer buffet.

    Access to the health club is included which is better than most hotel gyms!

    I wish I would have had more time to explore as it seems like there are some great shopping and restaurants within walking distance.

    17/10/14 | Link | Rating: 4.0
    156. Chris L.
    Nice hotel, great location...however, be very careful to check your credit card you put on file after leaving. They utilize a skyway connected parking garage. That garage has its own ownership & charges. There are no signs stating this, but apparently you can use your room key to come and go at the garage. Without knowing we paid upon each exit. No big deal. The issue came when I saw charges on my credit card a week after leaving for $25 / day parking garage. Being as we paid each time we exited I called them to inquire. I'll quote the conversation below with their Steve A. In their financial department.

    Me: So let me understand this correctly...you charge everyone that fee with no way of knowing if they paid the parking garage fee, took a taxi or walked in?

    Steve: yes we charge for each nights stay for the garage since you can use the room card to exit.

    Me: so you charge the fee, but have no actual way of tracking it other than the occupant was in the hotel that night therefore they used the garage? Seems to me thats a tad shady business practice, and you should issue a credit.

    I ended up providing our bank statement showing every charge for garage use, and they issued a credit. However, being as its Hilton and not Motel 6 I found this to be poor business practice, and wonder how many times people were double charged.

    21/01/15 | Link | Rating: 1.0
    157. Jesse W.
    When comparing this hotel to the HYATT Regency in dallas, this hotel needs to work on so many things. The pool is nice and the skyline, but those are the online qualities. The concierge was rude and the nightly bellhop. He just passed me on questions and said come in the morning.

    The lobby bar lacks attentive service; they are slow and sloppy with directions/orders. I would avoid spending the 12$ average a drink and put it at the four seasons bar or some other place.

    26/04/15 | Link | Rating: 1.0
    158. Nicole A.
    This hotel is very close to many of the downtown businesses as well as the convention center. The lobby is beautiful with tiles and marble floors. The main bar/restaurant is in the lobby right when you walk in the door so it gives a welcoming vibe as you enter. Check in was quick and painless (I am a Hilton diamond member though, so there was no line). Room service was quick and efficient, although very pricey it came with a smile from the person that delivered my breakfast.

    Internet was fine, and was free (again, Hilton Hhonors perk). Check-out was at noon, which was great as I had to schedule packing and check-out around client meetings. I would stay here again if on business travel.

    21/01/15 | Link | Rating: 4.0