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Hilton Houston Post Oak in Houston, TX

Hilton Houston Post Oak in Houston, TX

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Company Info:

Rating: 3.03

Address: 2001 Post Oak Blvd, Houston, TX, 77056
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (77):

1. Jimmy W.
This is a great hotel in a convenient location. Upgrade to the executive floor and you get access to the lounge which has free breakfast/newspapers as well as upgraded bathroom furnishings. The rooms are very nice and the self parking option gives you a choice of saving money versus using a valet.

18/05/08 | Link | Rating: 5.0
2. Sean C.
Great Hotel.  I always get a great 3 to 4 star hotel on Hotwire.com and I got an 80 dollar rate here one weekend.  The hotel is modern and fresh and the rooms are fresh and large.  No complaints and only positive memories of my stay there.

24/08/08 | Link | Rating: 4.0
3. Vicky P.
The other reviewers are right this is probably a 3.5 maybe a 4 star hotel. However the service I received while staying here was excellent. I booked the night before my wedding so I could have some girl time and a peaceful place to have my hair and makeup done. We got a suite on the 14th floor and it was really nice. I stay at hotels quite a bit so it wasn't like I was impressed for no reason. They gave us a free late checkout until 4pm- I've never heard of that before. Since we were on the 14th floor we had access to their concierge lounge which was really nice- it was full of snacks, bottled water, and soft drinks. We also took some bridal party portraits here and they were great about it. Most hotels don't let you take pictures there unless you have your wedding there. Everyone here was super accommodating and nice. I would stay here again.

05/08/10 | Link | Rating: 5.0
4. Jim G.
Great Hotel and in a great location.  Nice, comfortable rooms and I love the mini balconies.  Professional, courtesious staff and I stayed there at a very reasonable price via hotwire.

There's a lot of walking from the parking garage to the lobby which may be a consideration to some.  I enjoy walking so it is not a problem with me.  Would definitely stay here again.

23/07/09 | Link | Rating: 4.0
5. Julie P.
I had the pleasure of having a room here on Thanksgiving and got a fantastic view of the fireworks display from the balcony. The establishment itself is uber classy and the staff is very attentive and helpful.

The rooms are flawless and the location can't be beat. Once you stay here, you won't want to go anywhere else.

21/01/08 | Link | Rating: 5.0
6. Cali H.
Three stars... Definitely not a 4 stars hotel or a 4 diamonds. That is why I give it my own rating! What was AAA thinking? The room decor and interior just seems 3 stars. The room has an odor. The hotel is old. The service was average. The front desk guy didn't seem happy with his job and it took me awhile to help us. Doesn't hurt to smile, but I guess it looks painful for him. So what if we booked through priceline.com ! Haha... I don't like it when people are selective with their service. Oh wells... I WOULD NOT COME BACK EVEN IF IT'S FREE. BOOM!

01/07/10 | Link | Rating: 3.0
7. Alejandro L.
on a recent business trip to Houston, this is where my employer put me up.

thought Hilton's were nicer than this...meh...

03/10/10 | Link | Rating: 2.0
8. Sana S.
Worst hotel ever! Bid on a four star hotel off of priceline and this is what we got! First of all there is no way in hell this hotel can be  considered 4 stars.  Let's see what year is this? Oh yea 2011 can you believe they still have the old tube TVs that scramble anytime you change the channel? You are given a cramped little room decorated with the old 80's oranges and browns.  I have stayed at a Days In that had better rooms.  This hotel either needs a serious renovation or the star ratings need to be dropped dramatically.

18/03/11 | Link | Rating: 1.0
9. Jeff R.
My little sister and step-mom decided to come down from New York City for Christmas this year, and they decided to stay at the Hilton Post Oak (formerly the Doubletree) just north of Westheimer @ Post Oak.  Dad decided to treat me and him and have us stay with stepmom and sis at the hotel.  We stayed there Christmas Eve night and last night.

The building itself is, for the most part, in the shape of a slantwise, rectangular parallelogram with a triangle stuck on at the end, creating a striking look from any angle, thus creating both curb appeal and loading dock appeal.  As most buildings have just curb appeal while the backside looks less attractive, this edifice has the complete package.

And if beauty is only skin-deep, this hotel puts that myth to rest.  The rooms, even the non-luxury standard ones, are spacious and comfortable.  The beds are so comfy my stepmom wanted to take one back to New York with her.  The long pillow cylinders (see www1.hilton.com/en_US/hi… ) may be great for pillow fights, but not for sleeping.  No matter, because that was the only odd thing about our rooms.

Our rooms (Dad and I in 1310 and stepmom and sis in 1303) faced Post Oak (looking toward San Felipe) and gave us a great view of the Galleria area.  We all laughed at the refrigerators stuffed with overpriced soft drinks.  In fact, the only food of theirs we had was continental breakfast this morning in their guest lounge on the top (14th) floor.

The hotel definitely has a designer feel to it, and the resident jewelry store was interesting to look at.  I did not partake of any of the amenities (pool, etc.).

The staff were excellent (what little contact we had with them), and it was clear from the outset this place was well-chosen, the beds alone (as comfortable as any hotel beds in which I've slept)  making the price tag well worth it.  Parking was easy to navigate also.

Paris, your Houston people have done you proud!

26/12/07 | Link | Rating: 5.0
10. Lisa L.
paid only 75 per nite for this place (before tax& fees), We are happy with what We got.

good:
the room was very spacious and clean, bed was great.  
the ambience wasn't fancy, but I wouldn't say it's outdated. it's comfy.
house keeping refilled ice for our wine so it was nicely chilled when we get back, big plus!!!

bad:
front desk was rude at check in
fridge is basically not usable
parking $14 a day
no wifi
tube tv

if I were to pay $119 a nite like most websites sell for, I would probly give it a bad rating. like many other reviews say, this hotel doesn't deserve a four star.

05/07/11 | Link | Rating: 4.0
11. Titty T.
I don't really know why this hotel got 1 star from some of the reviewer..

Had to attend a wedding in Houston and my friend book this hotel.. We got to the hotel and  had to unload and carry all the bag up to the room.. There was no bell guy to greet us at the front, probably lazy and went  for a cigarette break..  I did expect a bell boy from a 4 star hotel. The lobby was nice, it had nice decor and nice leather seats.. The outside hallway was nicely decorated with a nice vibe color decor.. I don't usually stay at the hotel in Texas but the room was really roomy compare to the other hotels I stay in other parts of the country.. The bathroom had the toilet and shower in a separate room, which was nice. The room also has a balcony, which I don't see often in a 4 star hotel. Must be a Texas thing.. The only thing bad was the T.V., they still have the tube tv.. A lot of hotel I stay in still haven't upgrade their tv to a flat screen yet.  I would suggest the hotel consider upgrading their tv to make people more happy,  because if the customer pay for a nice hotel, they're going to expect a modern tv in the room.

We ran into a cleaning lady and she was really nice.. Didn't really understand her most of the time but I think she like my friend and wanted him to come into a empty room for some wine and cleaning..

We went for a few drinks in the bar before attending the wedding.. The bartender knows his drink and gave us some history on the different liquor.. The guy is a very experience bartender, not your normal nightclub bartender.. It's a little expensive for drinks though.

Overall, it's a nice hotel right by the galleria and I had a nice stay.. Would definitely consider staying here if I go to Houston again..

09/06/11 | Link | Rating: 4.0
12. Jill M.
As a Gold member of the Hilton Honors program. I can say that this hotel does nothing to warrant loyalty to the program. I love the Hilton brand and if this hotel was the only reflection of the program, then I would change my loyalty to another hotel brand. When checking in I was given a welcome to the hotel and we have your gold status in the system and thank you for your loyalty. The check in process was completed and I was handed a key. As a perk for my loyalty/status I get free internet( which is nice to have instead of paying $$ for it). Usually I am also given a room upgrade, free breakfast and excutive lounge privedges if the hotel is not full. Well the hotel was not full and I was treated like someone who found this hotel on a discount website. When I got to the room, I called the front desk and asked about breakfast and was told that "Oh they just forgot to give me the breakfast coupons because they needed to be printed". Seriuosly??When inquried about the room upgrade to the executive level, I was told the executive privileges were for diamond members. I have stayed here before and never given that line.  The room itself was okay but loud and noisey as it was by the elevator and you could hear every door slam shut. The carpet and furniture in the hotel was well worn and stained and definitely in need of updating. Parking is a decent price for the Galleria area at $14.00. So if you are looking for a hotel that values its loyal customers, this is not the place. If you are looking for average customer service and a place to sleep while visiting the Galleria area then this place might be for you.  When I want another staycation in the houston area, I will take my business to another hotel that values loyalty to the brand.

04/06/12 | Link | Rating: 2.0
13. Jeremy G.
Rubber chicken night for ex-Governor Huckabee.
This is all about the banquet food they were foisting off on the Republican elite in Houston, paying $1,000 and up for a table.
I wouldn't have given $3 for the meal.
Having done a lot of catering in my life, I cannot imagine how they made it that mediocre without a deliberate hand guiding them.
Spring Garden Greens with Cucumber, Tomato & Sprouts, Parmesan Peppercorn Dressing.
Tastless green stuff with tough cucumbers and under-sprouted threads failed to assert themselves through the sour dressing.
Chicken Breast Piccata with Artichokes & Mushrooms with a Lemon Caper Sauce.
Mushy white stuff with two bits of canned artichoke and  1/2 a mushroom with something yellow, salty and slimy spread on it.
Chef's Fresh Vegetables and Mashed Yukon Gold Potatoes, two sticks of anorexic, tasteless asparagus and some oily, salty mush.
Roasted Almond Gelato with Berries and an Almond Cookie. Sounds good doesn't it, but the gelato was just cold and wet, the cookie a tiny soggy wafer and the single blueberry, raspberry and blackberry still had not thawed by the time I left an hour later.
Surprisingly the coffee was quite good.
I cannot fault the waitstaff, the service was brisk and efficient, and they kept my water glass full.

20/03/11 | Link | Rating: 1.0
14. Shanna L.
Wow.  This is interesting. I think the Westin is better than the other reveiwers give credit for and then I come here and see everyone thinks this hotel is amazing.  Well I disagree.  

I am a Hilton girl. (Paris, call me!) I LOVE the Palmer House Hilton in Chicago, as well as the Hilton Austin on 4th St, and the Hilton Americas (downtown Houston) is great too.  This Hilton seriously disappoints.  

The lobby is nice, but once you step onto the beat down, tiny elevators you see they didnt care to maintain past the front desk.  The rooms are nothing special, still sporting the old ass tube televisions (upgrade to flat screens already!) and no perks like the ipod dock alarm clocks or fancy bath products.  

Location is nice, my office is across the street so that's a plus, but I have to say staying here is just a minor step up from a Holiday Inn or Courtyard Marriott.  Overall, I rate Hilton hotels pretty high, and visit them frequently, but this one is my least favorite to end up.

07/01/09 | Link | Rating: 2.0
15. Carolyn V.
The Good:
 :: the location. it's really close to my workplace
 :: they have free shuttle service anywhere in the Galleria area!! bonus. they were very quick to take me where i needed to go all the times i used them. be nice and tip the driver!
 :: even though they say they charge $10 a day for internet usage, we were able to access it from our rooms for free. i'm not going to complain!
 :: nice spacious room with a nice spacious bathroom
 :: nice outdoor pool!
 :: room service
 :: free wall street journal and usa today available at the front desk and concierge table
 :: in-room safe free for your use! i like that a lot. comes in handy for sure
 :: bed and pillows were very comfortable
 :: the clock radio is equipped with a cable that allows you to plug into your portable player (e.g., ipod). nice!!!
 :: housekeeping was very nice and sent me up a toothbrush and toothpaste when i called and told them i needed some. no charge! nice!

The Bad:
 :: LOUD LOUD LOUD LOUD LOUD air conditioning in my room. when it kicked back on after turning off, it woke me up every time. to remedy this, i just set the a/c to "ON" instead of "AUTO". still...why is central air in my room louder than a window unit??!
 :: $20 for a breakfast buffet?! are you kidding me? it was good but $20 good? wow...
 :: tub was clogged but we were able to get it fixed after 3 calls to maintenance
 :: self-parking is expensive ($14 per day). gah!

The Ugly:
 :: none

Would I go back? I'd go back to give it another shot, but next time I am definitely asking for another room if I have the same air conditioning problems as before.

This place is IN.

26/07/09 | Link | Rating: 3.0
16. Sara W.
Man this is a hard hotel to rate!  I'm giving it four stars on here, but I do not believe this is a four star hotel.  I'd say it's a 3.5 star hotel, but we had a great time, so it gets 4 from me.

We decided a night in the Galleria area would be a fun way to celebrate my husband's birthday, so we booked this baby on priceline about two weeks before the big day.  We had dinner reservations at Del Frisco's in the Galleria, so the location was perfect.

The self parking option is great.  $14 verses $25 for valet with all the in and out privileges you need.  The front desk staff was nice, if a little cool, and upgraded us to a high floor even though pricline only guarantees a lower floor.  The room was typical Hilton/Marriott/Hyatt fare.  Nothing too dazzling about it.  However, the balcony facing Post Oak was fantastic!  Houston is such a gorgeous city, and the views of beautiful buildings and lush, green tree tops was wonderful from the 11th floor.  The balcony is a great little perk at this hotel, and probably my favorite part of the room.  

The bathroom was alright.  I did like how the sink area was in a separate room from the tub and toilet.  This makes it much easier for two people to get ready.  The tub also had the curved shower curtain thing going on, and pretty decent water pressure, especially for a hotel.  I didn't like that the tub and tile looked original to the hotel.  It could really use some updating.

The bed was super comfy and the pillows were amazing.  They even inspired my husband to go on a Hilton pillow quest.  He's suddenly unhappy with his old pillows and must have the Hilton pillows... boys...

One other great thing - the curtains over the floor to ceiling windows overlap one another.  Like when you pull one to the center, the other one is on a track that pulls it in front of the first, therefore completely eliminating that little gap of painfully bright sunlight that usually comes in in the mornings.  Yall know what I'm talking about.  It was wonderful.

Overall the hotel was really nice and we had a great stay.  It just wasn't as luxurious as I think a 4 star hotel should be.  On a side note, most of the clientele was pretty fancy.  Lots of wealthy types, and I believe we saw four Bentleys parked out front...  I wonder if they got the hotel for $60 on priceline...

30/04/09 | Link | Rating: 4.0
17. Michele D.
Aaaahhhh, it pays to be a high roller with the Hilton Honors program.

Location:  Excellently situated near the Galleria.  You'll find many, many places are within walking distance.  Also close proximity to major roadways and approximately 35 min from IAH.  You will pay tolls between the hotel and IAH, just FYI.

Hotel Property:  Very nice.  Self parking is 14.00 and you get in and out privileges, of course.  It's a big hotel, modern in it's decor and has got a nice, basic gym on the second floor.  If the gym doesn't cut it for you, the hotel will give you free passes to the Bally's across the street (a smaller Bally's, but certainly well equipped).  The hotel has a lounge on the 14th floor for its HH members, which serves a Cont. breakfast in the mornings and snacks in the evenings.

Hotel Room:  My room (1418) was ginormous.  I didn't know what to do with all the space, but appreciated it after staying there for four days.  Linens were comfy, bed was comfy, and my favorite in-room coffee (Lavazza) was plentiful.  I was surprised that the tubs/showers were so old and the TVs weren't flat screens.  Oh well, it could have been worse (see my Best Western in GA review).  

Service was shaky in the beginning; on Sunday, the day of check in, I had been told my room would be ready three different times.  Finally, when the last "promise of a ready room" was made, I said if I didn't have a room within 15 minutes, our entire team was going to check out and stay at a different hotel.  Needless to say, someone came to the Lounge, where I was waiting, and brought me room keys and an employee to move my belongings.

Sometimes you gotta break out the finger snap!

16/03/09 | Link | Rating: 4.0
18. Greg T.
Really enjoyed my stay here, the hotel bar staff were friendly, the room fit my needs, and it was perfect location for a lot of fun things to do. I would definitely recommend,

07/04/13 | Link | Rating: 4.0
19. Kristen S.
my favorite hotel in houston, hands down. I had my wedding here, and it was absolutely perfect. They exceeded my expectations on the food, the decor, the service staff, everything. their wedding packages are very affordable for the galleria area. and although you choose from set menus, they were able to make accommodations for my vegetarian guests by creating off-menu items for them. I got so many compliments about the food after the fact. The catering department and event consultant was so patient with me being a bridezilla and all. I've stayed there for anniversary's and romantic events and the service has always been above and beyond what I expect.

One thing I really liked was that they have this room called the vendome, and it just looks like old-world Italy. It's so romantic. I found out later, they bought 100 year old wood paneling from la colombe d'or in montrose. It looked great!

I highly recommend this hotel for weddings or just to go to if coming in from out of town. great group discounts, and and they are capable of hosting small conferences.

14/09/10 | Link | Rating: 5.0
20. Alicia J.
This hotel gives off a great first impression when you walk into the huge lobby. Very classy looking place and an extremely friendly staff. They even upgraded us to the Executive level and gave us access to the breakfast and cocktail hour. Our room was super huge and very clean. You also can't beat the location, walking distance to the Galleria and many of the Uptown Houston shopping and dining establishments.

What you can beat is the old school tube TV with really bad color, despite adjusting it and the funky pink tiled bathroom with bad water pressure and a drain that didn't drain. I could also do without listening to the people next door and they're toilet flushing all night, but I had to remind myself if I could hear they're TV, they could hear my husband snore. Sorry about that!

All in all it was a fine place to stay, but didn't have the "Hilton" high end feel that we were expecting.

29/12/10 | Link | Rating: 3.0
21. Rob W.
I had a nice stay here, there were no suprises or disapointments. This hotel is very popular for meetings , parties and events. The food was average hotel fare. I am sure there are nicer options in the area but I was overall satisfied.

15/12/10 | Link | Rating: 3.0
22. Art A.
Try it after the rooms are renovated (scheduled for late 2011).  It will probably be great.  

I stayed here for a conference and was a bit cautious because I know that the Houston Galleria area is old and the hotels in this area need renovating.  Well this hotel is partially renovated, and it looks promising.  The lobby area appears renovated and is lovely.  Staff are gracious and well meaning. Laundry service perfect.  The catered food at the event was fine.

The guest rooms need renovating.  Little things, like, using an iron that looks ok but spews rusty water all over my $180 custom white shirt.  Internet that works in the lobby but not in the rooms, despite over an hour on the phone working with their "IT staff".  Old furniture and carpet that are functional but uninspiring.  

Mattress and bedding very nice.  Hotel gym has modern touches like hand-weights with exercise balls and bosu.  Very nice! (and of course weight machines for those of you that have not worked with a personal trainer in recent years ;-).  

Could be worse, and is probably getting a lot better.

17/05/11 | Link | Rating: 3.0
23. Dorothy T.
I have avoided this hotel for over 3 years. I am a diamond honors member, love my points but have stayed instead at the Westin every time I've come to Houston   This week my company held meetings here and I was forced to stay 4 nights.
My issues all these years have been the rooms' bathrooms and the restaurant. Unfortunately, with this trip I must also add the bed in room 1207. This bed should have been disposed of years ago.  It is completely worn out.  Crisp white linens hide a lumpy, soft bed with wires poking out the sides.  The deep valley in the middle of the bed made it difficult to turn over, let alone get out of.  
The bathroom shower/toilet rooms need a complete renovation. My issue here has always been the visible mold in all the caulking. I would have thought this would have been addressed in the last 3 years.
Let me point out I was on an Honors floor.
The restaurant...I never expect anything of value or worth in this type of hotel.  However this hotel is one of the worst.  The menu had a make over since the last time I was here but still produces mediocre food at ridiculous prices.  If I'm going to spend $80 before a tip on a meal and a glass of wine, I'll get in my car and drive down the street.  Others must feel the same, as the restaurant was empty each of the 4 nights I was there.  
On a positive note, the banquet facilities were more than acceptable.

24/01/13 | Link | Rating: 2.0
24. Jose ,.
My girlfriend and I stayed here for a night recently we had a very spacious corner room with a great view of the city.  It was very cozy and clean. We definitely want to stay here again.

We did not eat all of our dinner so we brought back doggie bags but there was no refrigerator in the room, we called the desk and they brought one right up for no additional charge.

Pros:  Great room. Clean, Spacious, Balcony view, Room service

Cons:  Parking $27 a night...If you use Price line to book a room expect the cold shoulder at the Front desk. Self parking is $14 a night..

Overall we would stay there again...

09/09/11 | Link | Rating: 3.0
25. Rick S.
I am disappointed at the breakfast service at this hilton. As a gold/diamond hhonors member I've always enjoyed complimentary breakfast not just continental. However at this hilton, apparently hhonors only get the continental. I am not upset at the stay or the actual food. I am disappointed at the lack of disclosure from the concierge and the aggressive responses from the waitstaff who told me that I had to pay for breakfast. I found out after i have finished my meal.  Anyway hilton has always been great with service in my past experience.  But this time it was a disappointment. So fellow hhonors members if you think you're entitled to the full breakfast you're not. So that's my good-to-know-tip for staying here.

02/09/13 | Link | Rating: 2.0
26. Sonia T.
What would I do without Priceline SERIOUSLY?  Stayed here recently and really enjoyed for the short time I was there.  I snagged a FANTASTIC rate for a quick overnight, and loved it. Parking done yourself is $14.00, and the hotel itself is everything you would want.  My experience was definately comparable 4 star.  Easy Check In, Room on the 5th floor. Super Clean, and great bathroom, and bath products.  The only thing I didn't like was the old school TVs.  Other than that, a great place that is in the galleria.  Would stay again!

17/09/10 | Link | Rating: 4.0
27. Stephanie W.
As stated by a few other reviews, I have higher expectations for a 4 star hotel.  I had thought I had reserved a room with a king bed for myself and my fiance to spend our first Valentine's together. When we checked in, we were told the kings were all gone, and were stuck with a room with two beds. We were given 2 key cards, went to our room, and neither card worked. I went back downstairs, and was asked if my name was something other than my own, must have been trying to open up someone else's room (that could have been very embarrassing). The clerk crossed off the room # and said ours was the one next to it. I went back up, and again neither card worked. I was so irritated. My fiance and I had come early to the hotel to get ready for our dinner reservations, and here I am wasting my time just trying to get into a room. I went back downstairs, and explained again what was going on, and we were running out of time.  I was given a room one floor up, and barely an apology. If I had worked there, I would have escorted the person up to ensure she didn't have to come down yet a fourth time. And really, how hard is it to check someone in...give them keys to a room they can enter??? My other issues with this supposed 4 star hotel are that the soft down comforter was stained up, and the bathroom lighting was awful...one sconce was out, leaving the already dimly lit area, nearly impossible to apply makeup in.  The magnifying, light up makeup mirror also did not work. The parking price is a little over the top as well, $15 to allow your customers to park on your premises on top of the pricey rooms?? Really?

18/02/13 | Link | Rating: 2.0
28. Ahu S.
Stayed here for a weekend recently for a very close friend's wedding. The hotel was mediocre... nothing special. When they first showed me to my room, it reeked of cigarette smoke. They were very quick and gracious about getting me to a new room, but even the new room didn't seem very fresh. I have to say though, the rooms were larger than the standard Hilton/Marriott room, which was nice.

It's within walking distance of The Gallleria, which seems to be Houston's main attraction. This is a pro or con depending on how you look at it.

Okay option but not special.

17/01/11 | Link | Rating: 3.0
29. Sarah H.
The first room I was given smelled like cigarette smoke SO BAD!
Like. as if someone had just smoked an entire pack of cigarettes in there.

Grossness.

So I told them, and they switched me rooms, and provided me with a free breakfast buffet coupon, free internet coupon, and free parking.

The room they switched me to, also kinda smelled like cigarette smoke.  WTF?!  What are the odds?!?!?!!?

I just dealt with it, as I was ass-tired and wanted to lay down.

The breakfast buffet in the morning was nice, but definitely not worth the $20 price tag associated.   I certainly enjoyed it, as it was free, but I would not have paid $20 for it.  Not even $20 of my company's money.

The breakfast buffet had:
- an omelet bar
- some cheeses
- breakfast danishes and breads
- cereals
- scrambled eggs, sausages, bacon, and biscuits and gravy

19/12/09 | Link | Rating: 2.0
30. Karima B.
This hotel is conveniently located not to far from galleria
I got a decent room  on the 9 floor.The room was clean and carpet  was updated .
I heard from other guest that if you go upper floor rooms are in better shape.It looks like the rooms in lower floor are not the best .

I didnt like the fact that I am a hilton honors and I could not get an upgrade to a higher floor such as executive or corner room.My friend got ugraded and we paid same price 250/per night .The front desk has no clue what they are doing .I called several manager Daniel and larissa but they were useles .At least a free breakfast for the inconvenience .I will check out tomorrow and hopefully will get another somewhere else .

Front desk need to listen to customers and respond to their needs.They have no common sense

24/07/12 | Link | Rating: 3.0
31. M G.
Not bad. Great location in an upscale part of town. Hermes is across the street in case you need something from there.

The breakfast buffet is good. I also saw the crew of Singapore Airlines check in here. It was super exciting for an av-geek. I love the stewardesses, but I was too embarrassed to ask for a picture with them.

01/01/12 | Link | Rating: 4.0
32. Lasairiona M.
We stayed here on Saturday night (20th November) courtesy of priceline, looks to me like priceline need to tighten their criteria for a 4 star hotel!!

4 Star? You're kidding me, right? More like a 2.5/3 star hotel (at best) charging 4 star prices!!

- $11 Internet fee
- $14 self parking fee
- $3 for toast and OJ from the minibar is $5 while a beer is $5.50??
- The pool is outdoor and NOT heated and no Spa - we called the front desk and they put us on hold for a while so they could locate another facility for us.  They came back and told us to call the Omni Hotel nearby to see how much it would cost to use their facilities.  Surely at a 4 star hotel they should at least offer to call on our behalf since we're paying for every damn thing they could possibly charge for?
- Air conditionner LOUD and can't cool below 70 Degrees - which meant neither I, nor my hubby got a wink of sleep because it was too hot and at 4am he was threatening to go home it got that bad.
- The toilet sounded like a bomb was going off every time you flushed it.
- Thin walls (could hear the adjacent guests tinkling in the bathroom) and dated decor.

My husband and I got married recently, we had just said goodbye to the last of our international guests, we can't go on our proper honeymoon until next year and some friends of ours gave us some cash to book a nice weekend/night in a hotel and enjoy some down time.

Hubby pricelined it, we've never been let down by priceline before and had no reason to think they'd let us down this time.  However, for the $80 we paid for this room we could have had 2 nights in a 3 star hotel - we didn't cause we wanted to have the 4 star experience for a night.

We travel quite a lot and I've been in Comfort Inns and Holiday Inns with free parking, free internet, free breakfast which are 2.5 or 3 stars, clean, comfortable and in better condition than this '4 star' Hilton and at least in somewhere like the Double Tree I get those delicious cookies when I check in!

Twice in 2 weeks I've been greatly disappointed by the Hilton chain, not sure I'll give them a third strike!

21/11/10 | Link | Rating: 2.0
33. Nena M.
The employees were friendly and I know they are updating which is good because most of the common areas look old and tired with stained carpet.  The rooms could use updating too.

03/08/13 | Link | Rating: 3.0
34. Susan H.
This is a great location if you want to be close to the Galleria. Buffet is good, rooms are nice, and service is great. Didn't have anything earth shattering happen and would stay here again.

30/08/12 | Link | Rating: 4.0
35. Mike S.
Very good deal on kayak, extremely nice staff. Got nice room, clean hotel and a nice business centre downstairs with free mac/PC and printing. Recommended.

03/03/14 | Link | Rating: 5.0
36. Kendra L.
My guests and my husband and I stayed here for our wedding weekend. The hotel gave us a great group rate for the weekend. The rooms are clean and the suites (they call them junior suites) were a great size. Each room has a balcony (sizes vary based on floor) which was nice. Some parts of the rooms are dated and they could use a fresh coat of paint.
The hotel is in a great location, within walking distance to a few strip malls and the Galleria. There are great food options just outside of the hotel, but also in the general area. They have a "shuttle" that will take guests anywhere within a 3 mile radius of the hotel, but it is a Cadillac Escalade so if you have a large group, plan on having them make multiple trips.
The bar in the hotel isn't anything lively, just a good place to gather, and have a night cap. And the breakfast at the hotel is a  little bit on the pricey side, but there are good breakfast places nearby.

09/09/13 | Link | Rating: 3.0
37. Brian M.
Four a "four-star" hotel, this property is definitely lacking. From what I can gather, a renovation is coming (man, it's sure due), and they're paying for it with nickeling-and-diming.

The exterior is standard hotel; the interior is all-class. This is obviously a property designed to capitalize on its location and functions. It's a maze from parking to the lobby, past show-shine stands and ballrooms.

Parking -- you have two choices: Self-park for $14, or valet for $25. Valets park the car in the same attached garage on the first floor. This feels a whole lot like a shameless money grab, since The garage has plenty of open spaces, and they have the ability to offer free parking to guests.

Along those same lines, Internet access is $10.95 a night. That's true, even though I am a HiltonHHonors member. Another seeming money-grab, since countless other properties I have stayed in offer access for free. In 2011, it's a bit like charging a fee to access the TV.

Speaking of which... the TV is seriously out of 1992. It's an old CRT, and I don't know how they are getting the signal (cable, satellite or over-the-air), but the picture is horrible. I can barely make out the picture through all of the static. It reminds me of my parents' TV, before cable, 30 miles from town where the signal was all fuzzy and you had to turn the antenna to get it right. Seriously, Hilton?

And there's a minibar/fridge in the room. I opened it just to see what the contents were, and I got charged $3 just for opening the door. The fridge said I bought a soft drink. Really? Wish I had tasted it.

Everything else is as you would expect: The bed is fine, the desk is fine -- I haven't tried the shower yet, but I'm wondering what's in store for me (or if there's a shower fee).

03/06/11 | Link | Rating: 2.0
38. David N.
I've been to this Hotel for multiple reasons.  The first experience came for a seminar.  Their parking is decent, they don't force you to do valet you can do the garage in the back.  The ballroom is big and nice.  

I also attended a wedding and it was beautifully decorated.  The staff was top notch.  It's got a great location and close to everything.

06/11/12 | Link | Rating: 4.0
39. Tom M.
Yikes, I was torn between a three and a four on this one.  However, the place is so dated.  The staff was great from the desk, the valets, housekeeping and the restaurant.  The breakfast buffet was very satisfying.

Everything else just was OK.  The room was clean, but the curtains had a tear, my light bulb was out in the bath, some black gunky stuff came up the vanity drain (I don't even want to know what it was I just washed it down) and the serviceware (flatware, coffee pot and glassware) in the restaurant was very worn.

Priceline makes this place hard to pass up because of the price and location.  I will be back with lower expectations.

09/04/13 | Link | Rating: 3.0
40. Michelle S.
We recently stayed here and I seriously considered moving to a different hotel (and should have)!
We tried to check in at 1:30 pm and were informed that our room wouldn't be ready until 3 pm.  They said that they told the party that was previously in our room that they could have a late check out...so screw us, I guess, right?  Meanwhile, a zillion other wedding guests were checking in without any issues.  I guess we would have had a better chance if we were also a wedding guest.

We decided to hang out in the lobby for a bit while we decided what to do...the furniture in the lobby was DISGUSTING.  Holes in all of the chairs...dirty, etc.  Made me wonder what was going on in the rooms upstairs as well.  Granted, the lobby was under renovation (which was supposed to be completed prior to our reservation per the website), but I can't get past the fact that they let the furniture get so NASTY before they upgraded. I did not feel comfortable sitting on it.  

All in all, this hotel is tired and outdated.  
Oh, and we called down to the front desk for towels.  They never showed....called again and they arrived 20-30 minutes later.  By that point I had already chased a housekeeper down in the hall and begged for towels.

We were babysitting a 10 yr. old who noted that "everyone at the front desk acts like they hate their job."  Brilliant!

I have no idea how this is a Hilton property. I've stayed at Garden Inn's and DoubleTree's that are much nicer than this.

15/10/13 | Link | Rating: 1.0
41. Jacquelyn M.
We booked a bridal suite for a bachelorette party last weekend, and they REFUSED TO GIVE US OUR ROOM! If I could give zero stars I would. Our check in was 1pm so I went early to decorate.  At 1pm the manager said someone was checking out late so we needed to wait. so I waited....3pm we were told AGAIN to wait. so we waited...6pm (5 hours after our assigned check in) I started to get upset.  The manager said there was a "strong paint smell" in the room so we could not check in.  First of all, what is a strong paint smell?  Did they repaint or did a guy get high off paint.  Never tell a customer that. On a schedule we asked for another option.  The manager was terrible.  Completely terrible.  He never offered us another option we had to ask, he never apologized, and he was patronizing to everyone. When I asked for another suite he said all were booked tonight.  When I asked for another room and for it to be comped he said they do not comp.  When we asked for a discount he said he could try but couldn't guarantee.  When we asked how long, he said he needed our ID and payment.  Why he could not communicate I do not know.  Finally, after waiting for hourse we got two adjoining rooms which we paid for.

I cannot believe the service.  NO matter how nice this hotel is and the great prices it offers, the management is atrocious and unacceptable.  Not offering us a room to stay in is ridiculous.  This Hilton is an emembarrasment compared to other Hiltons.

17/06/14 | Link | Rating: 1.0
42. Cheery S.
Do NOT use your Hilton Points to stay here! Do not stay here if you have to pay more than $100 a night.  It is not worth it. The walls are extremely thin, our room on the "executive level" had two doors on each side of the walls that connected to adjoining rooms. We heard our neighbors every night and early morning, making flight reservations, talking to family members... " How was your flight Joe"... you will get zero sleep between your neighbors, the loud a/c, and rude guests slamming the doors in the hallways. The bathrooms are falling apart, we had a towel rack loose, the continental breakfast is subpar, nothing meaty, just pastries and things of that nature, although you do get complimentary soda and water, etc. if you are a Hilton Honors member which is why it gets two stars. Also if you use your Hilton points, you get free self-parking. The staff are very friendly and room service did a great job cleaning the rooms. If management is reading this, update your bathrooms, fix the doors so they don't slam and bother your guests, and seal up the connecting doors in the rooms so there is privacy and peace! Oh, and I had to wait 45 minutes to get the hotel shuttle to the Galleria mall, which I later found out I could have walked in 10 mins. There is only one shuttle, one driver for all the guests at any given time, and both my drivers were not friendly either, so something to work on there drivers! To end on a good note, there is a fabulous Starbucks in the downstairs lobby...earning it an additional star...

06/07/14 | Link | Rating: 3.0
43. Jay T.
THIS IS CONSIDERED A FOUR-STAR HOTEL?

Pros:

The Hotel is in a great location, close to 610, I-10, and the Galleria. The lobby is decorated similarly to other four star hotels and that is about all of the amenities that this property shares with others in the category.

Cons:

Parking can be terrible if there is an event going on in one oftheir ballrooms. As others have said the rooms on the lower floors are completely lacking. The carpets were dingy, lighting fixtures  broken and missing light bulbs.

The bathroom was what completely threw me for a loop. You enter the bathroom through this wood slatted pocket door, and you think oh hey nice looking granite sink. Then you look at the shower bathroom area then it is a complete mind-F**K. The area contains a shower/tub and toilet in a smaller area than the balcony. The shower curtain was covered in yellow mildew type stains.

The walls are completely thin, we were able to make out all of the noises our were making while knocking boots. Then we were able to hear our other neighbors phone conversation loud and clear.

I called the reception area and asked for a place-setting for one, the representative then proceeded to say, "A what?" then I told her again to no avail. Then I broke it down for her and said, "A plate, fork, knife, and spoon." Then I was told, "You could have just said that the first time." Rudeness aside, you are working in a four star hotel, you should probably know what a place setting is.

Other yelpers have said that a renovation was going to happen (a couple of years ago according to previous reviews) it seems like it has not. If you have other options to stay in the area please consider those first. Sorry Hilton, you have lost my business.

03/01/13 | Link | Rating: 2.0
44. Nicky S.
If I could give this hotel 0 stars, I would. We stayed at a suite here for New Years and were treated horribly. Many racial remarks and they kicked us out of the hotel completely. They didn't even give us time to gather our belongings although we were cooperating with them 199%. They did not demonstrate the same level of cooperation and patience we gave them after they came into our room. They even made sure a cop watched us get into our vehicles even knowing that we were intoxicated. They didn't care if we were driving under the influence. Their end goal was self pride to get us out of the hotel; they did not care about our safety or the public's safety according to the law. I understand and take full responsibility that we broke the rules of having more than 8 guests in our room. We even made sure we were not a disturbance by asking them to let us know if we were too loud (trying to be cooperative). All aside however, we were trying to sober in the hotel garage, but the HPD cop and hotel security followed us to our cars and forced us to leave while intoxcated. The cop and  the Hilton staff did not care if we were driving under the influence and endangering our and the general public's safety. While we are trying to stay indoors and stay away from driving on the streets we were verbally abused by the staff and forced to drive  under the influence. I understand that people who break private property rules should take accountability, but to be forced into a dangerous situation such as forcing to drive under the influence is unacceptable.

01/01/15 | Link | Rating: 1.0
45. Ericka S.
Whenever I have to visit Houston for business, I stay at the Houston Post Oak. I find the location very convenient, as it is close to the Galleria, restaurants, and supermarkets (Central Market). There are many places within a walking or driving distance. It is a close proximity to the major highways and about 30-35 minutes from the airport.  

The hotel is very nice. You can self park or valet. I usually valet and it's $14.00. When you self park, you receive a card that allows you to go in and out during your entire hotel stay - very convenient. The rooms are pretty standard (they do have some very large corner units)  and the beds are very comfortable. Also, the gym is very nice.  The staff is professional and friendly.  

Very busy hotel - it seems that every time I stay there, there is always a conference there. Overall, very nice hotel and it is my first choice when I'm in Houston.

17/03/13 | Link | Rating: 4.0
46. Larry R.
One of the worst hotel experiences I've had. Paper-thin walls (can hear sneezing all night coming from the room next to me), springy bed, dirty room and front desk wasn't particularly helpful when asked a question.

30/08/14 | Link | Rating: 1.0
47. Allyson W.
Good customer service, clean and yummy breakfast.

10/07/13 | Link | Rating: 4.0
48. Dave K.
Definitely not a 4 star hotel. Here for a conference and our room was really outdated. We were in a corner room that was set up badly. Very noisy and cold. Had a old false ceiling in bathroom and a pipe coming down from shower area not capped. Not sure what this was for. Vent on wall right by the toilet was really dirty. After my shower I was standing in ankle deep water. Took so long for hot water I called down to front desk to make sure there was  not any issues. She told me to keep it running for awhile. Finally had hot water several minutes later.

Front desk were very nice and moved us the next day at our request. Room was much better. Still dated but better and clean. Staff all over the hotel were great and friendly. Shuttle service was a plus as we did not have a rental car. I would stay again but was expecting more.

05/02/14 | Link | Rating: 3.0
49. Ashley L.
Hilton hotels always seem to do the job, rather it's for the weekend or a night. I have always had good experiences plus you get extra love when you are a hilton honors member. The staff was absolutely sweet very kind and housekeeping went above and beyond in the room even straightened up our perfumes and soaps nice and neat in the bathroom :). I asked for the best view in the hotel and he have me room 1111! By far the best freaking view of the city from the balcony! Thanks Hilton!!! Will see you soon.

18/06/14 | Link | Rating: 5.0
50. Edwin H.
Ok-hotel. We got out room through an unpublished rate on Expedia and ended up here. For this price we won't complain too much but we would never pay the normal rate for this hotel. In this day an age of online connectivity I find it hard to accept to have to pay for wifi in a chain like Hilton. Also...no complimentary bottle of water in the room? Room is clean, the bathroom is showing signs of wear.

24/05/14 | Link | Rating: 3.0
51. William H.
I've been staying here for about three weeks now. The service is wonderful, the people who work here have all been courteous and responsive to all my requests...refrigerator and microwave delivered to my room within ten minutes of my request...robes and slippers the same. The pool is constantly clean...I've been swimming laps in it everyday. The pool guy cleans it and checks water quality every morning...I watch him from the balcony. The pool towels are huge and soft...you could use them as a blanket. The lounge offers never ending soda and other beverages...the breakfast and hors d'oeuvres are constantly good...Tuesday's are the best because the chef is from NOLA and he makes gumbo.

16/07/14 | Link | Rating: 5.0
52. Jessica G.
DO NOT RECOMMEND, especially if you want to enjoy your stay in Houston.

Stayed on the 2nd floor and received 2 queen beds and absolutely no view after I called earlier in the day and CONFIRMED that we would get a King AND a view (she even said what floor we would be on--instead we were on the 2nd floor).

Very bad customer service and managers/employees do not seem to care about customer service. They claimed they were sold out of the Kings, and our room was for the hearing impaired. There was also a HUGE cut-out vent in the room that was downright creepy facing the beds. Parking is $15/day and seems like a frivolous add-on.

06/02/13 | Link | Rating: 1.0
53. Emily M.
Don't stay here until they assure you there are new mattresses.  The springs practically poked out, and I've had two terrible nights of sleep. I don't mind an older, worn hotel, particularly in "tear-down"-mentality Houston. But that sentiment does not apply to my bedding.

19/09/14 | Link | Rating: 2.0
54. Kris B.
Worst Hilton experience and I would not recommend this hotel.  The room was dated and not particularly clean. Long brown hairs in the bathroom. Toilet paper holder was partially hanging on the wall and the bathtub had lovely mold in the caulking.  Ordered room service and what was supposed to be a 30 minute wait was 1 hour. The kitchen called the room and let us know they didn't forget about us and would be up in 10 more minutes. 20 minutes later my toasted BLT arrived.  We had informed the kitchen about a food allergy and asked for no avocado and toasted white bread. When the food arrived, it was cold like it had been sitting in a fridge and they had appeared to wipe off the avocado that had been on it. We called room service and told them about the quality of the food. They did offer to make another sandwich, but after waiting for 1 hour 20 minutes, and then seeing that they attempted to wipe the avocado off,  we lost all confidence that the kitchen could be trusted to accommodate the allergy. They did slip two vouchers for breakfast under our door, but we are a family of four and on the executive floor which included breakfast.  Started hearing housekeeping knocking and saying housekeeping around 7:30/8am. No sleeping in allowed at this Hilton. Only good thing is the location.

07/04/15 | Link | Rating: 2.0
55. Jack C.
Just another hotel. This is more of a 3.5, but can't give half credits on the phone. Lobby looks nice and everyone promptly greeted us. Check in was fairly quick but I didn't get a high level floor like one of the other guys I got a room for... So no view for me..... Rooms look a bit out of date but not an overly dirty hotel. Parking and hotel entry is awesome... Small walk and ur there. Didn't try the food at the hotel but the Starbucks on site looks pretty good and the drinks are chain comparable... Beds are comfy with plenty of pillows. The bath is out of date... Had a flash back to my childhood home bathroom...... But like I said, just another hotel. I would come back as my 5 day stay I can't complain....

05/08/14 | Link | Rating: 3.0
56. Phyasion I.
Nice hotel for a good price. I spent the weekend here with my kids just to veg out. The room was pretty large, and the TV was around 45-50 inches. We were on the 5th floor and could see the roof top pool from out balcony, but the views were not as nice as the one I had from the Westin Oaks. It is an older hotel, so some parts of the room were renovated while other parts weren't like the bathroom tiles and tub.
There was no refrigerator and not enough plugs to charge you phone and laptop and you have to pay for Wi_fi, like who does that anymore? I don't understand that, but I used thertering on my cell so I didn't have to pay for it.

15/02/14 | Link | Rating: 3.0
57. Keenan K.
Found a deal on some site and this was a "find out after you pay" deal. I am SO happy I did. Great deal for the price we paid (about regular). The room was a corner room and HUGE.... it was almost suite-like... We only stayed one night but I it is on my list of places to stay if I am ever in town.

The GOOD - Nice bang for the buck. Close to shopping (a lot of it!... and you can walk!), easy access, REALLY nice staff. Adjoining parking garage (paid) or self park (free!)

The BAD - no complaints really  

The MEH - the hotel is older, so you have worn carpet here and there.... not enough to complain, just notice. The room and service more than make up for the hotel' superficial shortcomings, however.

11/07/13 | Link | Rating: 4.0
58. John C.
You have to pay extra for everything here. $16 each for self parking a motorcycle. There are 2 of us so that's enough of a difference to get a 5 star room down the road. Pay for internet too. The lady at t the counter was pretty crappy about it as well. This is the first hotel I have ever been to that charged for motorcycles. Screw this place. We won't be back.

14/09/14 | Link | Rating: 1.0
59. Matt R.
As far as Hilton hotels go, this one is pretty medium. Its obviously dated and in need of a major renovation to come on par with other Hiltons and other premium hotel properties. Other than appearance, the hotel is a pretty solid operation. The rooms are clean, the service is good, and the internet is fast!!

BOTTOM LINE: Not a 4-star stay, but not a bad experience.

15/02/13 | Link | Rating: 3.0
60. mila c.
Stayed here for one week, and haven't come across any reason to bump this hotel up from mediocre level especially in their service.  I'm not sure if the staff is overwhelmed with the high traffic of the hotel, but the service here (from dining, to front desk, hotel phone operator, concierge to room service) is disappointing and crappy!  I think management needs to shape up their customer service training...

11/10/14 | Link | Rating: 3.0
61. Whitney R.
I was pleased with my stay at this Hilton.  My room was clean and comfortable.  Since I stay in a lot of Hilton's my only complaint would be the cost of the wine up in the hospitality suite: $8.00 a glass which is pricier than other Hilton hotels in major cities.  The gal managing the suite was very nice though!!

This Hilton is in a great area, surrounded by great restaurants and shopping.  I also like the fact they offer self park and not only valet.

04/01/15 | Link | Rating: 5.0
62. Jeanette H.
The short review version:
Stayed here early October 2013
Great location & walking distance to restaurants, shops,  and the Galleria
Renovating the lobby but it wasn't messy
Room 922 with king bed and balcony looking towards the Galleria
Free wifi for HHonors
Quiet & spacious room
The pillows & bed are not very firm like I prefer but I was able to get a good night's sleep

Event space on 2nd floor - San Felipe room
There are sleeping rooms mixed in with the event space which is a bad idea
San Felipe room is down a dark hallway
The room itself is well lit and a decent size
Friendly stuff

3 star rating for the event space especially the tight space in the hallway outside the room for 2 registration tables. Also a bad idea to have meeting space and sleeping rooms across from each other.

12/10/13 | Link | Rating: 3.0
63. Stefanie B.
I am not a fan of big chains, usually. We booked this through a third-party site and decided to stay an extra night and the hotel honored the same price! A+++

We got a room on the pool floor, with our doors opening up to the pool area, which was super nice for a relaxing weekend of sunbathing, swimming, shopping and restaurant hopping. Location is fantastic. We walked everywhere (which is great after a couple of drinks). I don't like Houston, but if I stayed here, I won't mind it as much.

04/12/14 | Link | Rating: 3.0
64. Mark A.
I waited a long time to write this review, because I don't want to be unfair. My experience here was off-putting, but it was partly due to an honest mistake.

I was to stay here for a convention going on in the same hotel. I reserved a room well ahead of time, but for some reason they got my name wrong. When I arrived they couldn't find my reservation, and I couldn't find my confirmation, and they were booked solid. The front desk was not very sympathetic, and sent me on my way with a list of local hotels for my trouble. The whole experience was pretty disappointing for a hotel that was supposed to be a premier property. I managed to find another place a couple of miles away, but it was a considerable inconvenience.

10/05/14 | Link | Rating: 2.0
65. Olamide O.
I tried to extend my stay at this place and I was literally kicked out because my room had apparently been booked. No help was given in trying to move me to a new room or even offering for one. It was almost like they wanted me out. If you are looking for hospitality in this hotel, you might want to try something else. I had a much better experience at a similar hilton in LA.

05/03/15 | Link | Rating: 1.0
66. Harry C.
So I booked this hotel on Priceline bid which was $65 for one night and $81 after taxes and all. I'm Hilton HHonors member, so when I reached to check-in the receptionist at the front desk named "Julian" (a guy) greeted me well, gave me wifi passcode and free bottles of water. My over-all experience was good. As I booked on Priceline, the breakfast was paid $20, so I didn't eat here. The bads: old carpets, old bathroom feeling, some front desk staff are un-smiling and ungrateful to their guests but I guess that's more Houston thing. The Goods: Awesome location, big rooms, and good room service plus a starbucks in the lobby

16/03/15 | Link | Rating: 4.0
67. Gavin H.
I stayed here from July 4th to July 7th as part of a business circuit.  

The internet here drove me to write a review.  It was SCREAMING FAST at 24 Mbps or faster.  Of course it's not free, unless you're an AT&T member.

The feel of this hotel is regal.  

It had a balcony although it wasn't the best view.  

The vent in the bathroom was clearly shared among the floors because you can hear other people.  Of course it was the 4th of July so go figure.  

The pool gave it that fancy feel.  Again, like another review posted, I wish I had a picture to share.  

Hilton hotels (not lower levels like Hilton Garden Inn or Doubletree) do uncharge a top floor room.  

Despite this and not even having a room available on the second floor, the girl at the front desk was perceptive and offered me a corner room on another floor with a king bed, which was bigger than your standard room, at no extra cost.

There was a charge for parking which was frustrating but I really liked the internet!  

It's also a pet friendly hotel, which is a plus for moderate-upscale locations like this one.  You might be charged extra if you have a pet but it beats always going to La Quinta.  Except for the parking uncharge, you might wind up paying about the same amount.  It's worth looking into.

Here's what pushed my review into the 4 star level.  I was already on the road for a week maybe two suffering through inadequate temperature control in the rooms.  

Many hotels, especially in the hot southern states, link the A/C to other rooms and independently limit the temperature from going below a certain level, usually 72 or 74 deg F.  Well that's hot as hell to sleep in!  I like the 66 to 69 deg F to get a good rest.  

Well after a week of that, I was feeling pretty ragged until I got to the Hilton and said hello to some class for a change.  The comforter was thicker and sheets were silky soft.  Best of all the temperature went down as cold as I wanted it, about 68 deg F.  

I'm writing this review about 4 months after my stay because it was memorable and I loved it.  

I would have loved to write a five star review but the parking charge ending up being like $50 overall, ouch.

01/11/14 | Link | Rating: 4.0
68. Gaby S.
This hotel was booked through Priceline.. due to the reviews I asked for something higher than second floor to get a better view... AND I did, I got the THIRD floor. The girl at the front desk was rude and said since I booked through Priceline they could not give me much of a choice... really?! You HAD to say THAT.. well, I ignored it and simply took the room she assigned but first stopped at their "Starbucks". Well, the "Starbucks" at he hotel only serves regular coffee nothing a real Starbucks would sell..I went up to the THIRD floor where my room was assigned and OH Gosh, the SMELL of moldy and some weird smell was the first thing I was faced with when the elevator doors opened. I quickly got to my room where I was faced with the most awful looking balcony. The room itself was fine, without a working light in the bathroom but overall, just a regular room. The balcony was awful looking with cigarette buds on the floor and stains all over. Then it was the bed... the springs were so noisy and loud. Ohhhhh I just wanted out of there... felt weird and unsafe. Not going back.

23/03/15 | Link | Rating: 2.0
69. R W.
This is by far the dirtiest hotel I have ever stayed in, in my 50 years of life.  

The pool had a white floating foam, sticky walls, cigarette butts in the pool, dirty containers on the pool deck, sticky pool deck, over filled trash bins, trashed pool bar, unattended non working pool bar,  no shower area near pool & no attendant.

To top it off there is no free parking in the rear parking garage,  not enough disabled parking, and they charge for disabled parking as well. Self parking was $17 a day!  Filthy parking garage,  no a/c in garage elevators and not bright enough.

Hotel hallways are hot and dimmed.

Carpets in hallways and our room and cement small balcony looked like they have never been cleaned. (Gum on cement and carpets and gum on bed head board.)

Bedding was sub-standard. Twin size pillows for king bed.  

A/C wouldn't work right and our pleads to be moved were ignored.

The pool spa lift was not tied down and was swinging over the pool the entire time we were out there.

We paid for Internet and it worked as slow as dial up.

Breakfast at their restaurant we found a roach crawling on the table adjacent to us waiter just scooped it up with his hands and by then I was done.

They did comp us for the meal but other than that no attention was paid to detail. Scary finding yourself in these situations.  Shame on you Hilton Properties. NEVER AGAIN! BEWARE!!!!!!

They don't even deserve one star but I couldn't make my review without giving them at least one.

rwilliams@torwic.com for any questions.

29/06/14 | Link | Rating: 1.0
70. Alice G.
This is bad, very bad.  I stayed here about 10 years ago and it was swanky and nice!  This time it is very run down, things don't work (lamps, tub). Someone has drawn on the phone in pen and its been left like that.  The bathroom is gross. If you look hard there are stains and splash sprinkles, decades of them, on the wood door.  The bath tub does not drain.

I dont know if I got a really bad room or what but this is not what I expect from any large name hotel.

04/03/14 | Link | Rating: 1.0
71. Chandra P.
We do a lot of business meetings in the meeting rooms here and the hotel is nice for the most part. The staff is not that friendly. There are only certain parts of the lobby you can access free wifi. And even if you have a meeting room booked, they won't give you the password to the wifi in the computer section because "only the sales office gives it to you."

WHAT STINGY PEOPLE, ITS JUST WIFI. My business partners and I pay thousands a month to do meetings here. The service is not great from the people. They seem very snobby because of galleria location. I wouldn't recommend this hotel to anyone.

17/02/15 | Link | Rating: 3.0
72. Yuvaraj V.
I usually dont like Hiltons because they ration  Internet, parking, water etc.  like its the post apocalyptic era. Anyways.. our experience here wasn't bad.. The location is really great. The post oak area is really awesome, great restaurants and shopping.
I was here about 2 miles from an important appointment and was easy to get.

My usual experience with Hiltons is they stick you in a 2nd floor room near the elevator with a crap view and say that they're "sold out".  Especially if you are not a HHonors member and spend your life in hotels to collect points and just book via Kayak like a normal person. However, the service here was pleasant. The receptionist greeted us and check in was super quick. Despite my prepaid booking, he found us a nice view room on the 9th floor. The next day we requested a late checkout, and were allowed to extend our stay till 2pm without any concerns. Thev do charge about $16 for self park and $27 for valet. However, the staff was upfront about it and didnt try to sneak it in your bill. If you try to park in the nearby strip mall, they will tow your car by end of day. There is no street or free parking in the post oak area.

The room had a coffee maker which was a good thing. They also had free water and the reception was giving away bottles without much. The bed was comfortable. The room had a balcony which was enjoyable with the view. However, the bathrooms were old and need updates. After taking a shower, there was a huge puddle in the tub for about 15 mins. The lobby was nice, they have 4 elevators and I think wifi is free in the lobby (didnt try it).  I'd stay here again if I can get a deal on priceline or orbitz, definitely not for retail price of $120+/night.

26/06/14 | Link | Rating: 4.0
73. Allison F.
Stayed here with HHonors points for two days last week. I enjoyed being able to check in the day before and pick our room out. No upgrades were offered upon check in but our room was massive and we had a nice view heading towards the mall. I enjoyed the sliding doors leading to the small balcony, as we were able to get fresh air easily. The glass doors did make the room noisier than usual though.

My cousin used the gym and was very impressed with the machinery provided. We purchased breakfast from the cafe one morning and while the small turkey sausage rollup was overpriced at $5, it was good. I checked out the executive lounge one morning and enjoyed some fruit and fresh coffee. The offerings otherwise were carby and the usual. We had hoped to make full use of the rooftop pool, though it rained during our stay.

I was displeased with the front desk service the first day we arrived, hence the docked star. I had to return to the desk five times that day due to card issues and a lack of proper parking validation. I visited the same rep each time and received a blank face and a question of what room I was in. I understand a front desk is busy but that wasn't the service I was expecting from such a location.

I think I'd return as the amount of points to stay comp are the same as the Hampton Inn across the freeway. The decor is beautiful and rooms are amazing but service could use some work.

16/03/15 | Link | Rating: 4.0
74. Diego C.
Fyi.  Gym sucks.  Hilton wanted 500 per day for a projector for conference room company reserved for a week.  Straight face.  We borrowed one from a business across the street.  Continental breakfast costs 20 dollars.  Straight face.  Wi-Fi in room costs 11.  Free WiFi in lobby is crap.  No fridge or micro in room which forces many people to eat in $$$ hotel.  

Pro:  The evening lady attendant in the executive lounge on top floor makes up for all the cons.  She is just a wonderful person and stellar employee.  I hope Hilton recognizes her but this hotel strikes me as being out of touch.

10/03/15 | Link | Rating: 3.0
75. Stephanie S.
Not sure why the reviews here are so bad. We paid via Priceline, so I thought it was a fair price and probably wouldn't pay full value.

When we arrived, the front desk gave us two bottles of water and a complimentary code for wi-fi. Our room was basic, but I would say larger than many hotel rooms I have stayed in. Everything in the room was clean and seemed in good working order. We had a decent balcony that had a cool view (11th floor) of the other galleria-area high rises.

The walls are a little thin. We could hear the elevator from our bed, but it wasn't too annoying. The water pressure was weak, and the shower could be better.

There's a cafe in the lobby, which was great for the mornings because we could grab some Starbucks.

We complained to the front desk about a loud party in the room next door to us, and they quieted down within 10 minutes of our call.

Overall we were really happy with our stay. We self-parked in the garage for $17 per night, which seemed cheap compared to what you'd pay in other large cities. They tried to charge us for a night of valet, but we pointed it out to them and they refunded us.

27/03/15 | Link | Rating: 4.0
76. Arie M.
I was here for a seminar and it was pretty ordinary.  The design of the building is kind of weird because unlike most buildings that are rectangular, this one is kind of diagonal so finding things can be hard.  It's also dark and gloomy in the room so hey, if that's how the rooms are, it may be a great night's sleep!  Seriously though, the room was not very comfortable for the seminar as it was freezing cold.  Other negatives - no free wifi (automatic one star deduction) and no free parking option.  If this was downtown I'd get it but it's the Galleria area.  Even the Galleria itself has free parking as do every other business on the block.  

The people were nice however and the food was good - well their "continental" breakfast as just bagels and some fruit but that may have been our host being too cheap.

07/05/15 | Link | Rating: 3.0
77. Gino T.
While the hotel is beginning to show its age, it arguably has the best location in the Galleria area. It is located roughly midway between Westheimer and San Felipe, and there are at least a full dozen restaurants within walking distance of the hotel, from high-end places such as Masraff's and Mo's-A Steak Place to more basic places such as Luby's Cafeteria, Five Guys Hamburgers, and Berryhill's Mexican Food, along with a host of other places.

As Hilton Honors members, we were able to use the 14th-floor suite which offerred daily hors d'oeuvres at happy hour, food for a light breakfast (cereal and pastries), complimentary soft drinks, and wine & beer at a charge.

In-and-out self parking was $16/day, while valet parking is $27 daily (plus gratuity). Beds were extremely comfortable, rooms are large and well-cleaned daily. Pool is standard 1970's-type pool.

The drive-thru entryway is often clogged, with tour buses and cabs parking in such a way that they take up more than one lane. The only other problem we encountered was that when waiting for a down elevator from the 14th floor, it was necessary to watch for the lights, as the bell did not ring when the elevator cab arrived.

Staff was very helpful and friendly, as well as responsive to problems (other than elevator problem above).

Hint: Ask for room upper floor on south side to get great view of The Galleria.

31/03/15 | Link | Rating: 4.0