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Holiday Inn Express & Suites HOUSTON-DWTN CONV CTR in Houston, TX

Holiday Inn Express & Suites HOUSTON-DWTN CONV CTR in Houston, TX

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Company Info:

Rating: 3.71

Address: 1810 Bell St, Houston, TX, 77003

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    Comments (21):

    1. Samrat B.
    The computers are slow as hell. Maybe it's the wi-fi, but that's all. That shows that this place is worth it. Even though I didn't have to pay for it (went with a group), I saw the bill and it was kind of expensive. Then again, it's in the heart of downtown. Great stay, even for the price.

    13/04/11 | Link | Rating: 4.0
    2. Andrew W.
    It Was The Best Part Of My First Trip To Houston~
    and trust me, due to the famous Texan humidity, for the majority of my trip, it was quit miserable!!

    If you are in town for convention, then
    This cozy place, position itself just block away from the great GRB

    If you are a Houston Rockets fan, then
    This is your destination when you are in town to cheer on YAO
    1 and 1/2 blocks away from Toyota Center
    and the famous "B.U.S." is just within reach!
    if you are a Houston fan, you will know exactly what I am talking about!!  

    Though it is about 8~9 block far out from the heart of downtown, but trust me, you ain't missing out much of ACTION anyway~

    Downtown can turn into ghostly hemisphere after 6PM~
    so~ if you want to get your tourist things done, make sure you got it done early.
    that means, the mall~
    that means, making sure the restaurant you want to dine in, does OPEN after 7PM~

    This 3 Star Hotel equips with great heart and dedication to thrive for the quality standard...

    though there are Four Seasons and Hilton right next door~
    but, if you are not doing anything fancy but still seeking for quality~
    come and check out this place!

    25/05/09 | Link | Rating: 4.0
    3. Ziggy S.
    A so-so downtown location. Free parking is a benefit. Staff was not high quality.

    26/09/11 | Link | Rating: 3.0
    4. Missy E.
    We came in from out of town to watch a Rockets game and wanted a place that was nearby so we could walk to Toyota Center. I read some reviews on this place with people saying it was outdated or otherwise unfit for whatever reason, but I'm seriously questioning if we were staying at the same place they were describing (or maybe they typically stay at very high end hotels or something?). The staff was friendly, the room was clean, and we had a great view of downtown. Breakfast was decent- it was a little too crowded down there for my taste, but I guess you can't complain when you aren't having to pay extra for it. The only thing that seemed like it could be a problem is parking. Every spot was full on the side we were parked at shortly after we got there, so I was pretty glad we were able to walk everywhere we wanted to go.

    I like to try to make at least one Rockets game a season, so I can for sure say I know where we'll be staying next time around!

    19/03/11 | Link | Rating: 4.0
    5. Joshua N.
    Unfortunately my bathroom didn't smell very good when I arrived. I was short on time and was only going to be there for a short time so I didn't spend the time to get my room changed. However, when I informed the woman at the front desk I was Priority Club Gold upon my arrival she upgraded my room (to the smelly one unfortunately) and gave me a goody bag. She was very courteous and helpful. The room was nice and big. The bed was comfortable as well. The location is close, but not quite close enough. It's near to the convention center but not exactly near to the other parts of downtown. However, taxi rides within downtown are only $7 so that can't be too much of a problem. As always the hot breakfast was a welcome sight and I enjoyed that before departure.

    19/10/12 | Link | Rating: 3.0
    6. David H.
    Summary: Recently renovated hotel with clean rooms, decent breakfast and convenient location.

    The good:
    --Renovation. They weren't quite finished with the renovation when I was here, but they're doing an adequate job of sprucing the place up to today's hotel standards.

    --Location. Right off 59 in the heart of downtown, it's convenient to downtown amenities as easy highway access for spots farther away.

    --Breakfast. About the same as a Hampton Inn breakfast, but a few more choices (albeit mostly carbs). Good coffee.

    --The WiFi plan. This was the first time I ever came across a hotel that gave rooms free access to basic wifi connectivity, but charged a nominal ($5.95/day) fee for faster access. I liked having that option.

    --Room. The room had a comfy bed, lots of pillows with varying hardness, a fridge/microwave, and lamps with convenient electrical outlets. Bathroom was clean with all the expected amenities.

    --Free Otis Spunkmeyer cookies. I didn't eat any, but the nephews/niece thought it was awesome to have free, hot cookies and lemonade in the lobby. Nice touch.

    The bad:
    --Support. The staff were friendly, but not a big help. I couldn't figure out how to upgrade from the free to paid wifi, and 3 different staff had no clue. Finally, one did have an answer: " Don't bother, the paid version is the same as the free one." Nice.

    --Little things. The phone by my bed didn't work; the in-room coffee pot was too short to activate the drip mechanism, spilling hot coffee and grinds all over the place; old tube television; painfully slow free Internet; hung up towels to reuse, but got replaced anyway.

    --Toilet. The toilets use some type of pressurized, super-flush mechanism. It definitely does the job, but not after a noise that could wake the dead. If you happen to need to flush in the middle of the night, best to wake your roommate/s so they don't have heart attacks. Seriously--think aircraft carrier take-off.

    --Breakfast. Not a single heathly item on the menu except fruit. Everything else was diabetes central: cinnamon rolls, biscuits and gravy, sausage and fake eggs, pancakes. If you like that, you'll be in heaven. If you don't, you're out of luck.

    05/09/11 | Link | Rating: 4.0
    7. Adam J.
    Great location! Good price. Very clean hotel. Very limited parking though. If you can't grab a space in the front lot they do have a back lot, but even that gets filled up quick when there is an event in town.

    23/02/13 | Link | Rating: 4.0
    8. Stacey L.
    This was my first time staying here, we were in town for a nkotb concert and wanted something close. Glad I picked this place, super close, few mins walking distance. When we checked in we got a goodie bag for being rewards members (free to join).
    rooms were comfy, we arrived before check in if they have a room available they will give you one. the cleaning ladies were on our floor when we arrived so it did smell of cleaning supplies. rooms were clean and comfy, candies on pillows, free bottled waters, mini fridge with our own microwave, pool is indoors and small, but both times my son went swimming he was only one there, free milk and otis spunkmeyer cookies and lemonade at 4pm daily, free wi fi , and free breakfast in the mornings until 10am - pancakes, french toast, eggs, biscuits, sausage, muffins, rolls, fruit.
    was over all a great experience. staff was friendly, was almost 200.00 for one night not sure if that is standard pricing maybe more if an event is there, last few vacations were disney world so was surprised disney was less than holiday inn
    carlos was great - not sure what his title would be maybe maintenance  we ran into him several times - he stocked up the cookies, he held the elevator door open, when we left he was outside cleaning the parking lot - but what surprised me even more he was picking up trash off property - trash that was on street near hotel.

    29/06/13 | Link | Rating: 5.0
    9. Yazmin S.
    Bed was great. Very clean. Limited parking. The only thing I didn't like was the staff vacuuming the hall at 8am. They woke me up and I couldn't go back to sleep. At 10am they were still going at it. I had to go out and tell them to stop.

    05/05/14 | Link | Rating: 4.0
    10. Amanda R.
    Okay to be honest I love Holiday Inn Express Hotels as a whole.  This one was no different... beautifully decorated and clean, friendly and helpful staff, lovely pool area and dining room.

    We stayed two nights over the holiday weekend and had a great visit.  We had a king suite and it was lovely and comfortable.  Each staff person we encountered from the front desk to the maid/custodians to the dining staff were friendly, courteous and helpful.  Normal breakfast offerings as all other Holiday Inn Express locations.

    Whomever owns/manages this hotel should be proud.. both of it and of his staff.  Thank you for a wonderful weekend.

    10/07/13 | Link | Rating: 4.0
    11. Walter M.
    Nice and clean with good amenities. Only down side I found was limited parking. But everything else was nice during my stay.

    14/12/13 | Link | Rating: 4.0
    12. Shannon M.
    Not my best choice for a hotel. Smells weird. When you first walk in there is a very strong scent of perfume like they are trying to cover up a smell. My room did smell very odd, the smell is hard to explain. The A/C didn't work well at all. I have never paid as much as I did at this hotel. Three nights stayed and the total was $967!! I usually stay at Marriot brand hotels and I thought I would give this hotel a shot. This was my first stay at a Holiday Inn Express and my last.

    20/09/14 | Link | Rating: 2.0
    13. Taylor D.
    First off: If you want a reliable internet connection, DON'T get a room on the fourth floor! My room was on 4 and the internet is spotty at best, and sometimes slower than dial-up if it works at all. My drain was broken in the shower so everything would pool around my ankles, a problem that shouldn't exist in a hotel that cost the SAME per night as the Venetian in Vegas...

    That being said, the staff was very friendly, especially at the front desk. The breakfast is much more than you would normally experience at a hotel, with biscuits and gravy, bacon, pancakes, all sorts of goodies. Also, the beds were extremely cozy.

    26/05/14 | Link | Rating: 3.0
    14. Julie A.
    Neat, clean, great service...not 5 star because it's not super accessible.  Front desk peeps are amazing.

    18/03/14 | Link | Rating: 4.0
    15. Samantha Marie W.
    Staying here from May 23, 2014 to the25th for COMiCPALOOZA at the George R. Brown convention center. Check in flowed very smoothly and quickly thanks to Rene, the Front Desk attendant. They put us in room 212, a king-sized bed. The room was very clean.
    Wished they posted that the room had a mini fridge and a microwave that way we could've brought more home food to cut down some costs from the convention and eat healthy-ish. A bit of warning: the side tables are kid height...like 13mos little boy height. Lol so the phone and the alarm clock were button mashed. Wifi sucked..so just stick to your data plan.
    The bathroom was a bit squished but everything worked.
    The first night was alright. The a/c did help some with drowning out noise but with nerds coming in at all hours and you can feel when the doors closed made getting sleep a bit of a challenge.

    Breakfast was pretty good. I didn't try it but there was this cool auto pancake maker in the corner.  I did appreciate the high chairs for our little one.
    Unfortunately we had a family emergency so we had to check out early. Since we booked through hotels.com it'd be a bit of jumping through hoops for any type of refund

    But all n all our stay was fairly comfortable and the convenience of the location is a big sell. So we'll stay here again in the future

    27/05/14 | Link | Rating: 4.0
    16. Nish P.
    unfortunately i never rate a hotel a "poor hotel" ... the staff was great, and we had no issue with any of them, or the general property.  we (my wife and my 5 month old daughter) did have an issue at this property, within the room.  our room did have a slight damp smell when we walked in, which i understand, as a hotelier, it can happen, we can put up with that.  we used a crib, that we had requested for my daughter, which the hotel provided. at approximately 3am, my daughter woke up crying extremely heavily, which she normally sleeps through the night.  my wife and i had attempted to calm her, and it just would not happen.  finally around 8am my wife decided to change her clothes, to see if that would help, to her surprise my daughter had 2 red "bites" on her back, 4 bites on her left arm, and a few on her leg.  i was SHOCKED.  

    I still overlooked it, thinking that she "broke out" with something, since we were headed out of town, and on Monday 10/27/2014 we took her to her pediatrician and the we asked the doctor what it was, and told us exactly when we had thought, she had been bitten my bed bugs.  I normally do not take the time to take write lengthy comments, anymore, but this truly did upset my wife and I.

    28/10/14 | Link | Rating: 1.0
    17. Ashley S.
    This was my second trip to Houston for work in less than a month . This hotel was perfect. The location is outstanding and on a corner of downtown right by the Toyota Center (where the Houston Rockets play).

    The people behind the front desk were all very professional, courteous and helpful. The hotel itself was decorated tastefully, as well as the room itself. Nothing too cheesy or insanely hotel-ish. The pool area was very nice and had an eye-catching waterfall. They served breakfast everyday as well and other snacks in the evenings which I never had a chance to partake in. Parking in the front is limited, and the back lot is kind of a pain to get to since it is all fenced in and the streets surrounding the hotel are all one-way.

    My room was quiet, it came with a large fridge, microwave, the bathroom was very nice, the king size bed was surprisingly comfortable, as well as the pillows which I can be picky about.

    A suggestion is to have a tag to put on the door that says something along the lines of not needing housekeeping to come in and make your bed, clean and tidy up everyday. I didn't need that, and there was no door tag stating anything like that.

    Overall, I highly recommend this hotel if you are wanting to stay downtown.

    10/12/13 | Link | Rating: 5.0
    18. Jennifer B.
    This hotel is very close to the George r brown convention center. It's a com isn't alternative to the Hilton Americas hotel if you're on  a budget. If you rent a car, there's available parking out front and the hotel is located just off the 45 freeway. The freeway can be a little irritating during rush hour , but it's a small exit so the traffic doesn't get too bad. The hotel itself isn't stellar for its price of $375 a night, but it's conscientious and less pricey than the neighboring hotels.

    The hotel offers free breakfast. There's eggs, hot sauce, sausage or bacon (never both) and biscuits with gravy. If you're in a rush, there's cereal and yogurt too.

    There's also a pool. It's very nice looking, but they use a lot of chlorine. You might want to avoid it if you have sensitive skin.

    08/04/14 | Link | Rating: 3.0
    19. Nadine F.
    If you don't want to read too much, I'll summarize by saying that two words best describe this Holiday Inn: good enough.

    I was in town for a conference at the Hilton Americas, but that hotel is about $500 per night, whereas the Holiday Inn Express is the only one within walking distance that takes the government rate.  My only other experience at a Holiday Inn was during a high school band trip in Orlando where they decided it was completely appropriate to host a group of high schoolers and a pornography convention at the same time, and the Houston Holiday Inn was definitely a lot better than that.  

    The common areas were surprisingly nice.  They had a pool and hot tub on the first floor, a few sitting areas, and a small, but very well-maintained fitness center with two treadmills, an elliptical machine, a recumbent bike, and a common TV.  Everything in the common areas also seemed really clean.  I wasn't a huge fan of their continental breakfast, and the hot items looked pretty terrible, but they did have coffee, cereal, milk, fruit, toast, and other basics, so anyone could probably find SOMETHING they like.

    Service was fantastic.  Every employee I encountered during my 5-night stay was incredibly nice, helpful, and even cheerful.  The auto checkout process also made my life easier; they just slip the bill under the door on your checkout day and charge the credit card on file unless you go to the front desk and tell them otherwise.  Wifi worked well in every part of the hotel I went to, and it's free.

    So why only three stars?  The room itself wasn't great.  Most components were fine.  The beds and pillows were comfortable, and the TV worked fine, and it was nice that they had a mini fridge and microwave in case I wanted to buy food or heat up leftovers.  The thermostat, however, was a huge problem.  It seemed to only have two settings: too cold or hot and humid.  I woke up in the middle of the night every single night feeling either chilly or sweating profusely, and having to readjust the thermostat.  

    The shower was an even bigger problem.  On the plus side, there was consistent hot water, but the shower head has an extremely wide spray, and the shower curtain rod is positioned such that there is a one-foot gap between the curtain and wall, so the water gets all over the floor.  I usually participate in hotel programs that allow you to reuse towels, but at this hotel it was impossible, because I needed almost all the towels to soak up the water on the floor so I would trip and fall.  

    Also, while the bathroom was cleaned well on a daily basis, you could tell it hadn't been deep cleaned in a few years, if ever.  For example, looking at the shower head or in that drain hole thing on the back of the sink literally made me nauseous because of all the mold and lord only knows what else that was growing in there.

    Despite the problems, I would definitely stay in this Holiday Inn Express again if I had to be in this particular area on a budget.  None of the problems were dealbreakers for the price, but if I could afford to stay elsewhere, I would have stayed elsewhere.

    10/03/14 | Link | Rating: 3.0
    20. Shawna B.
    Front desk staff is amazing and very knowledgeable in the surrounding areas!!!! Enjoyed our stay very much!!! Clean comfy rooms!!!

    04/01/15 | Link | Rating: 5.0
    21. Cory C.
    This hotel is definitely one of the nicest hotels in which I've stayed. Breakfast was decent, pool and hot tub were perfect, room was nice and tidy, and they had cookies.

    14/03/15 | Link | Rating: 5.0