Be transported to old-world Italy when visiting Hotel Granduca, Houston's newest luxury boutique hotel in the Uptown/Galleria area. Created by Giorgio Borlenghi, this hidden gem offers impeccable service in a luxuriously private, intimate setting.
Hotel Granduca has 122 suites with luxury hotel accommodations ranging in size from a standard room to a Villa Suite - all with complimentary wireless seamless Internet as well as plasma HDTVs.
We also feature the amenities of a 5-star hotel including: Ristorante Cavour, our Northern Italian fine dining experience with exceptional cuisine and service. Additionally our spacious intimate guest rooms, a beautiful courtyard and pool with adjacent fitness facilities, as well as, seven state-of-the-art conference rooms are all available for your pleasure. The jewel for all special occasions, Salone Rialto is sure to make any occasion memorable. Our Business Center and wireless Internet are, of course, complimentary. Hotel Granduca is also a perfect Houston wedding venue.
Company Info: Rating: 3.73
Address: 1080 Uptown Park Blvd, Houston, TX, 77056
Hotels in Houston, TX Venues & Event Spaces in Houston, TX
- Mon: Open 24 hours
- Tue: Open 24 hours
- Wed: Open 24 hours
- Thu: Open 24 hours
- Fri: Open 24 hours
- Sat: Open 24 hours
- Sun: Open 24 hours
1. Shelley E.
This is a beautiful hotel. The service is wonderful. The pool area is so peacfull - you do not feel like your in houston. The rooms are amazing.
04/09/10 | Link
| Rating: 5.0
2. Kira L.
This place was absolutely amazing! The customer service was perfect, the food was delicious, and the atmosphere relaxing. I would love to return!
09/01/13 | Link
| Rating: 5.0
3. Sunni L.
By far the nicest hotel I have ever stayed in. They are very detailed and attentive. The decor is grandiose chic and my favorite part of my stay was the breakfast. It is a little pricey but it is worth it. I did not really get a chance to explore around the property but it is in a good location being walking distance from uptown shopping. ;)
19/07/11 | Link
| Rating: 5.0
4. Amy C.
After searching for many hours, I needed a place to host a bachelorette party and I was so glad I chose granduca! I originally thought I was booking a two bedroom suite but when I arrived I saw that it had three bedrooms, a kitchen, living, and dining room. The master closet was even large enough for us to put two queen inflatable beds in there! I had about a total of 13-15 girls and it was more than enough room and it was absolutely gorgeous. All of the guests and the bachelorette were all very impressed and happy with the room. It was also the best deal I could find In Houston. It was about ~ 500 for the room. Downside was that they charge you $18 a night for self parking and $25 I believe for valet. Pretty minor to us considering everything though. Just carpool!
25/10/11 | Link
| Rating: 5.0
5. HM H.
My husband and I live here in Houston and stayed at Granduca earlier this year for a staycation. The service was great, and we enjoyed our experience so we decided to stay here again this past weekend for our wedding reception night. This time, the service was less desirable and for a 'luxury' hotel, I would definitely expect the service to be at least consistent.
Sometimes going that extra mile for a customer makes a big difference - we wanted to have our photographer take pictures before our reception but the front desk rep said we needed manager approval first and just simply told us 'no'. Had I known beforehand, of course, I would've done that but instead of trying to help us on our special day or making the extra effort to perhaps contact the manager for us, the easiest solution was to simply say 'no'. It was a bit disappointing and a little stressful to have to rearrange our schedule that day.
Also, after we checked out of the hotel, I realized I left my bridal bouquet in the refrigerator of our room - I called them and they said they would check and call me back. Noone had called me back so I called them again later that evening. The person I spoke to said I did NOT leave anything there. I asked her if the person I spoke to earlier checked for me? Then she proceeded to tell me that they did check but the person who cleaned the room was not there at the moment so they could not verify with her. Hence, I did not leave anything there.
Maybe I'm more sentimental than some, (I wanted to dry my bouquet as a keepsake) and yes, it's my fault for forgetting the bouquet. But, what happened to superior customer service and going that extra mile - especially for someone's special day? I don't think it's too much to ask from a luxury' hotel in particular.
So, goodbye Granduca! I will never be staying again at your hotel and I will never recommend you to others.
05/09/11 | Link
| Rating: 1.0
6. Gary K.
To give you a point of reference, when I stay at a hotel, I'm looking for a first class hotel. Four Seasons comes to mind. And usually, I stay in a suite. Finally, I know quality when I see it.
When you are in Houston, Texas, especially for a little fun and relaxation, I urge you to stay at the Granduca Hotel. I took my family, wife and 9-year old child, for a long spring break weekend. It's an all-suite luxury hotel - 1, 2, and 3 bedrooms (139 rooms total, 6 stories high. We were in a one-bedroom suite - 895 square feet. It was beautiful, comfortable and even came with a small kitchenette. The hotel is only 3 years old and so everything looks and feels new.
The entire staff, from the doorman to the check-in people to the restaurant staff are extremely warm and friendly. They made us, and especially my child (that's a speciality of the Four Seasons), feel right at home from the moment we arrived.
The Granduca is affiliated with the "Small Leading Hotels of the World" and excudes charm, intimacy and warmth. There's a moderately sized exercise room, fully equipped, and a nice-sized pool (heated) and hot tub in a beautifully manicured, private courtyard in the rear of the building. Relaxing chaise lounges and even cabanas surround the pool. Food and drink service are available. It's serene.
In the late afternoon, you can sit in the lobby and listen to live piano music and have a nice glass of wine. My wife used the word "cozy" to describe the experience.
If you need to go anywhere within 3 miles of the hotel, you can hop in the Cadillac Esplanade and you'll be chauffered there. Fortunately, you don't have to go that far though. Houston's high-end shopping mall, the Galleria, is close by and there are boutique shops and a wide-variety of restaurants within walking distance. There's also a great restaurant in the hotel in case you don't feel like going out.
One note, we ordered a roll-away bed for my child and it was not fit to sleep on. I don't expect roll-aways to be super comfortable, but this one had springs popping up all over. Next time we come, we'll get a two-bedroom.
And now, for the eye-popping, jaw-dropping price for this type of luxury. If you stay at the Four Seasons in Houston, you can expect to pay $400/night. At the Granduca Hotel -- please sit down -- the price for a one bedroom suite on the weekend is $259.
Need I say more?
16/03/10 | Link
| Rating: 5.0
7. M J.
I hate to even write a review for fear more people will find out about this gem. This is by far the nicest place I've stayed. The people are so friendly, our suite was huge and has everything you need. The pool are has cabana's that are 'first come first service' and there is no extra charge. The pool wait staff was very friendly. We brought down our own beverages, from our room, and they were still friendly and asking us if we needed anything. I'm hoping to plan a girls weekend here in the near future!!!!
22/07/12 | Link
| Rating: 5.0
8. Ripley G.
Had a wedding to attend here and decided to stay since the reception was in Montrose with shuttle buses arranged for the guests, so opted for no drinking/driving. Reserved the 825 sq ft suite with private balacony. Hotel is beautiful and the room was nicer than any apartment I ever resided. The rate for the room was 275.00 which is so cheap compared to my other hotel stays comparing room size, offerings, furnishings, atmosphere, etc. The hotel even offers long term residence, as I did meet one of the long-term individuals in the bar/lounge. 99% of staff were friendly and attentive. The only con I found was that a couple of the front desk staff can be a bit "snobbish", which does not sit well with me, as I have stayed at several "nicer" hotels and there is no reason for it.
Oh and I have read several reviews online complaining about the parking fees. This fee is very normal for this type of hotel, if you don't like it go to the nearest holiday inn.
14/11/11 | Link
| Rating: 4.0
9. Trish N.
Let me start out by saying. Ive love experimenting fine hotels. When I came to granduca thinking this hotel would be one of them. Totally disappointed! They have poor service and the way they treated their guest was horrible. I paid for a villa suit that cost $3000 a night and also book tea time, for me and my friends to come and enjoy a relaxing weekend. You would think if u paid that much, they would accommodate your needs. We got to the pool. Gene a bartender called the manager on us for using the pool. Which was not clarify that only the person register was allow to use the pool. Seriously your just a bartender. Do your job and serve drinks. So long story short. Omar escort us out. And this hotel didn't hesitate to give us back our money. Didn't make any effort to try to work this situated out.
While I was there I've also witness them being rude to other costumers in the place. If you don't like your job you should leave!!
Don't anyone ever book this place!!!!!! For the money you pay. U can get better room elsewhere. Houston has a wide selection.
ZaZa, Icon, magnolia just a few better one for anyone who wants to check it out.
The owner of this hotel needs to take in consider of your staff and work on their costumer service or just eliminate bad employees who doesn't need to be here. Thanks you
16/09/11 | Link
| Rating: 1.0
10. Chris V.
Great romantic hotel that is tucked away from the crowds of the galleria. Large junior executive suites. Kitchenette included although curiously there is no refrigerator. Bed are comfortable. Large soaker tub. Couldn't be more perfect.
16/10/13 | Link
| Rating: 5.0
11. David B.
Her majesty and I stayed at the Granduca this weekend and I can tell you that, of all of the beautiful hotels and resorts that we have stayed in around the world, this place is our favorite. The room was large, beautifully decorated, well appointed and had a marvelous mattress. We spent all day Saturday sitting under a cabana next to their beautiful pool having vodka punch drinks and meals brought to us by their extremely attentive staff. The hotel's location right in the middle of the Galleria area is outstanding for almost anything you might want to get to and their Sunday brunch might be the best, most elegant meal of its type that I have ever had. I have absolutely nothing bad to say about this place and will absolutely be back.
14/04/13 | Link
| Rating: 5.0
12. Heather H.
I was here for my cousins wedding bridal shower. Very nice hotel and the food was good. I will go back when i get invited to another event
11/10/13 | Link
| Rating: 4.0
13. Jay G.
Stayed in a huge three bedroom suite. Rooms were large and beautifully decorated as were the living room and kitchen. Very impressive. I enjoyed their local shuttle service which I believe was a black BMW. The only part of Granduca I did not enjoy was the bar. It is a bit stuffy and just made me want to drink elsewhere. Other than that, my experience was great.
02/12/13 | Link
| Rating: 5.0
14. Maisha R.
This was such a cute hotel and the service was excellent. When I opened the door to my suite, I was pleasantly surprised. It was spacious, inviting, comfy and nicely decorated. The sitting room boasted a kitchenette, nice size flat screen TV and plenty of seating, including a kitchen table and chairs. The bed and bath were large and nicely appointed. Aside from the obvious efforts to create a quaint, boutique hotel, the staff was exceptional, going above and beyond their duties to make my time there memorable. A complimentary morning paper, my bed turned down in the evening and a few chocolates was enough to put a smile on my face. Spending the weekend at Hotel Granduca was a very pleasant experience.
10/02/13 | Link
| Rating: 4.0
15. Jenny W.
Really big suites excellent!
01/04/14 | Link
| Rating: 4.0
16. Kristine H.
Wow. Just wow. The customer service here is outstanding. It's on par with the Royal Hawaiian on Waikiki Beach and Le Meridien in Dubai.
I was here for an offsite meeting for work and I don't have anything negative thing to say. The room was beautiful. Catering was well done. Wait service was courteous and attentive. They knew that we were meeting so timed their service during breaks. I was always greeted with a smile when walking down the hall. Concierge was exceptionally accommodating.
They also have these amazing fluffy cookies that are clearly made from scratch. DELISH.
I would be willing to come here for a staycation even though I don't live far from here!
14/09/12 | Link
| Rating: 5.0
17. S P.
Worst service ever.
Called to arrange a private tea for a baby shower. Did not get a call back so walked in to check out the public areas where it could be hosted. Was accosted, yes I really meant to use that word, by the front desk receptionist. She clearly told us that the event planner was very busy and "did we have an appointment?" When I mentioned my lack if call back, she went to find her and then clearly told us to not walk around in areas that were clearly not closed off, i.e., we did not go into conference rooms, hotel rooms, upstairs, etc.
Then, the event planner got all of our info and said the catering manager would contact us.
That never happened.
So, being a glutton for punishment because the place is cute, I tried her. She profusely apologized, gave me a story about how she takes care of her guests. Then, you guessed it--disappeared.
I guess they do not need the business of a private party.
Go to St. Regis for a high tea--they know all about service. We are!
23/09/14 | Link
| Rating: 1.0
18. Wenna P.
Granduca has a special place in my heart. The food is decadent and very underrated. The restaurant is a hidden gem in Uptown park. We always have special celebrations here, the staff is always attentive and knowledgable. Very elegant place. Also the breakfast is to die for.
02/08/14 | Link
| Rating: 5.0
19. Jake S.
Now I know why the Granduca is know as the top hotel in Houston. Is the pool great? Yes. Are the rooms great? Yes. But there is one thing that sets this place apart...service. Never have I experience service like this. Stay here ASAP.
10/10/14 | Link
| Rating: 5.0
20. Michelle S.
This review is only about the high tea at this hotel.
High tea was $50 + 20% automatic gratuity + tax = $64. To be blunt, this price was a complete and utter rip off. The ribbon sandwiches were dry and looked like they werent fresh. Taste was very average. Each person received their plate in a different direction so when were finally told what we were consuming a friend with a seafood allergy had an allergic reaction because the sandwiches were in different orders. Quantity wise you only got 4 sad little pieces of bread. Seriously disappointing (oh there was also the saddest piece of caramelised onion brushetta ive ever seen) - but that at least tasted ok.
Next course was dessert!!!! I was thinking what the heck, this is it? 4-5 sad little pieces of snack like desserts, the type that you would get FREE elsewhere (e.g. at backstreet cafe where they bring you those little treats at brunch to start your meal).
3rd course was scones - these were actually really yummy. Buttery and delicious.
Now let me get to the worst part. The service was hands down some of the worst I've had in houston (and this is not forgetting that this was a 5 star hotel and we were paying $64 each!!). The waitress and her manager never once offered us the opportunity to try different teas (Ummm, i thought this was a high tea???) - just kept refilling our same cup again and again (without asking mind u). So were all sitting there thinking, so we paid $64 for some dry tasteless sandwiches and then 4 tiny pieces of chocolate/praline stuff and now we have to drink the same cup of $3 tea again and again?
Anyways, we had to ask for different teas (we werent even left a menu from which to choose from). We also had no menus on our table so no one ever knew what was coming or what to expect next. Absolutely no description of the meal whatsover. No one ever came to check on us (and our friend who was having the allergic reaction) or our pregnant friend who may/may not have been able to eat certain items.
Overall, the entire experience was dismal. Slow service. Average food. There were only 3 other parties when we dined (3 pm on a Sunday) and given we'd booked in advance we saw no reason for the lack of service. Lastly, the manager (blonde lady in a grey suit) had the most condescending attitude with us - when we asked to try a 3rd tea it felt like we shouldn't have asked because perhaps she wanted to go home! (I will add that we were all dressed impeccably).
The one good thing - the proscecco was amazing. But because the 1st course wasn't served till 25 minutes into our booking (tea was only served maybe 30-35 mins after we arrived), we all felt a little tipsy (i.e. sick) given it was a 100F day outside.
Long story short: Save your money and go eat at Ihop or the cheese cake factory where your $$ will go alot further.
PS - I've been to several cheaper high teas in my day and this was easily the worst (only including food).
14/07/14 | Link
| Rating: 2.0
21. Brennan R.
My wife and I are absolutely in love with this hotel. This was our first time to stay at this hotel, but we now know we won't want to stay anywhere else while in Houston. The personnel have been great and very accommodating to us, the room was immaculate, smells good and clean, and is so roomy it's like our own little Italian apartment (we are in the Granduca suite). The hotel itself is within close walking distance to a great wine bar across the street, as well as other restaurants and shopping...very convenient!
All-in-all, I don't have enough good things to say about our stay at this hotel. Will definitely be back!
19/10/14 | Link
| Rating: 5.0
22. Christine K.
My sister-in-law called to ask me to get out my finest fascinator and meet her at the Hotel Granduca for afternoon tea. Though I gulped a bit at the cost ($41 for traditional tea), I googled "pinkie up or down" and then headed uptown. For the cost, I would have expected both impeccable service and delicious food. While the tea selection was fantastic, the service and food was mediocre. The wait staff was slow and the "ribbon sandwiches" (5 quarter slices of sandwiches) were okay. Although the salmon sandwich was supposed to have goat cheese, it was noticeably absent. They did do a good job of adjusting the menu for one of our party members who cannot eat nuts, which was appreciated. Although the website says you have a choice of dining areas, we were placed in Ristorante Cavour, with a great view of the parking lot.
The hotel staff were very gracious and it appears to be a lovely place to stay.
(Note: Holding your pinkie finger up is a hold over from the days pre 1700s, when tea cups lacked a handle, so holding your pinkie finger "up" was a way to balance the cup without spilling the hot liquid. Once handles were added, there was no reason to do so. So, do whatever you want. Someone is going to look down on you no matter which way you decide.) :)
20/06/14 | Link
| Rating: 2.0
23. Nita H.
April 2014, first visit to this hotel only because the company I work for did not renegotiate rates at the JW Marriott. I wanted to remain in the galleria area so I figured let's try the Granduca. First impression: lovely boutique hotel, warm greeting upon arrival, tour was given of the hotel, complimentary suite upgrade, the pool/jacuzzi is absolutely amazing! Perfectly landscaped and I felt like I was at a beach resort! Only drawback, smoking is allowed in the pool area. My suite is huge and well appointed! I felt right at home with it. However the Internet connection, wired and wireless is shotty. When I called for help, instead of being transferred to a technical help desk, someone was sent to my room to but it didn't help. I didn't have an issue with my personal device so I'm going to chalk it up to my company firewall. Just across the street is shops and restaurants.
11/08/14 | Link
| Rating: 3.0
24. Alice G.
This is a phenomenal hotel. I almost don't want to rate it because I don't want to share it.
When I travel to Houston, this is the only place I will stay since I discovered Hotel Granduca.
First of all the stuff is amazing and will welcome you by name every time you come in and out of the building. There is a European flair and a quality that is not seen in 99% of the hotels around the world.
The room service and the cuisine/room service is exceptional. Every day I would order the crudités which would consist of fresh sliced vegetables with olive oil - it was so great I couldn't believe it was just vegetables. Needless to say, entrées and breakfast from room's wrists were also exceptional.
There is a fantastic salt water pool in the courtyard that is an absolute pleasure to swim. The rooms are well appointed and luxurious in every way. I cannot say I've stayed nicer hotel anywhere.
You are within walking distance of Starbucks and many upscale restaurants in the neighboring uptown district. The galleria is a stones throw away.
20/08/13 | Link
| Rating: 5.0
25. Tiffany W.
This review is solely based on their afternoon tea experience, which (if you haven't guessed from the amount of stars given) was slightly disappointing.
I came here to celebrate one of my sister's birthdays and we made a reservation for a party of five, but when we came in, the hostess and waitress tried to convince us that we made it for a party of four... I'm pretty certain I would know how many people would be coming, and in the case that someone was included last minute, I have the common courtesy to call ahead and let the restaurant know, but hey, whatever. We were seated immediately and were informed (once again) that because we "made a reservation for only four, they only had the afternoon tea set up for four people so the last person can just order tea." Between the five of us, we ordered:
+ Green Tea Passion (2x)
+ Jasmine Mist Organic
- White Lotus
+ White Orchard
The tea pots are pretty big! I personally think that a party of two could get away with just one order because I barely finished my tea, and I love tea. The Green Tea Passion was probably my favorite; it was very refreshing and smelled really good. The Jasmine Mist was a pretty standard Jasmine tea in terms of taste but a tad lighter, so not as bitter when steeped too long. I ordered the White Orchard, and I really don't remember much about it. It wasn't a very captivating tea but it wasn't bad at all; it's just not memorable. Now, the biggest offender was the White Lotus. It tasted just like hot bags of dirty water; there wasn't a scent and there definitely wasn't a lingering finish of anything good.
After our teas all came out, our waitress brought out the finger foods:
+ Cucumber with Goat Cheese and Lemon. I love cucumber sandwiches and I normally don't have it with goat cheese, but this not disappoint. It was light, refreshing and the cheese wasn't overpowering.
+ Deviled Egg. This sits atop a brown piece of bread (?), which I did not eat. I also don't like olives, so I took that off and I ended up with a rather bland deviled egg. It wasn't the best, but it definitely wasn't the worst. Plus it fared better than several of the other light bites.
+ House made Gravalex with Cream Cheese. Basically lox on a mini mini mini bagel. It was cute and was very tasty. I enjoyed it thoroughly.
- Chicken Salad with Pesto. Too dry and too much pesto. Nope.
+ Prosciutto and Mostarda. I didn't think I was going to like this very much, but this was my favorite of the bunch. They put just the right amount of prosciutto on, the mostarda was a nice contrast to the meat, but what made this bite was the pastry puff they used. It was delicious!
+/- Lobster Salad with Caviar. Don't remember this and I don't remember thinking this was bad... toss up.
- Avocado and Crab Salad on Endive. Ew. The crab left such a terrible after taste, as if it wasn't fresh and had been in the freezer for too long. Pass.
- Roast Beef with Gorgonzola, Roasted Peppers and Arugula. I've never been a fan of roast beef, and for a good reason. It's too dry and the bread they put this on was too hard. My teeth may be pretty strong, but I like them to stay intact please.
After we polished off the good bites and left the not-so-good ones on the plate, we were served our freshly baked scones. One each, but four total because we only made a reservation for four. (LOL!) But seriously, the scones were sooooo good; I was in scones heaven. The buttery cream offered to accompany our scones was quite delicate and complimented the hot pastry very nicely. Then we finished off our high tea with an assortment of desserts. Meh... I think the only thing that all of us ate and liked was the fruit tart.
Unfortunately for us, we didn't realize at that time that we were supposed to get a glass of Prosecco each, I'm assuming for the desserts. It's not really a big deal since I don't think any of us would have drank it, but the fact that the waitress didn't even mention it was really irritating. If you have it on your website, you should have the decency to offer it. I mean, it would have made sense why I had to pay an arm and a leg for a sub par experience.
Overall, while I can't say much about the hotel itself, I can assure you that $51 for tea time is probably better spent elsewhere. But in the case that you want a hotel quality tea experience and St. Regis is booked solid or you don't have a party of ten for the Four Seasons, make your way here because you can expect no wait and at least the scones are to die for.
07/10/14 | Link
| Rating: 3.0
26. Mallory S.
Great hotel! We stayed for a wedding and were rushed back and forth. I checked in at 4:00 and had to be at a rehearsal by 5:00. My husband and I left bags open, clothes out, and left the place a mess as we ran out the door. I forgot to turn off my straightener so I called the front desk. They not only turned the straightener off but cleaned up the room & hung up the clothes. We came home very late and were not looking forward to unpacking & cleaning up the mess we made. To our surprise it had already been done! It was a huge help!
The only downfall of the hotel was the parking fee. The hotel is quite expensive to stay in and the added parking fee didn't help. I think giving one pass per room would make the experience a 5 star. Paying the extra $41 for 2 days parking was a bummer.
28/12/14 | Link
| Rating: 4.0
27. Sheila S.
I had afternoon tea here with my sister and her bestie a few weekends ago. The restaurant itself (Ristorante Cavour) is tiny, but there were only two other parties having tea at the time.
The tea itself is a bit pricey at $40 a head but it was my sister's birthday and thus a special occasion. So it was a nice splurge. The fare was typical, but it was nice to pick out different types of tea to start. The first course was finger sandwiches--cucumber and cream cheese, lox with caviar, curried chicken salad, egg salad with avocado purée, and ham and mustard. Nothing mind-blowingly amazing but still nicely prepared and arranged.
Second course was dessert. We thought this was odd because scones typically come next. (We were told they were still in the oven, and were put in when we arrived.) The plate of mini desserts included a chilled strawberry tart (refreshing), a pecan bar, a lemon bar, a chocolate-dipped shortbread cookie, and a chocolate cookie tart with mousse filling and edible butterfly on top! They were all delicious and precious because of their size.
Scones came last. We each received two, one plain and one currant. To share, there was a small trio of clotted cream, raspberry jam and strawberry jam. I think a more thoughtful touch would have been to give each of us our own trio, as well as a choice of lemon curd, which is fairly standard.
In all, we had a nice time, but little details like chipped china and the scones course left me wanting just a bit more for the price. But, the location is nice and quiet and the food was pretty good, so I might give it another try some other time.
23/07/14 | Link
| Rating: 3.0
28. Evelyn E.
I've have called and called to make a simple reservation since yesterday, and have received no call back. This is so very frustrating.
31/03/15 | Link
| Rating: 1.0
29. Josie B.
Had tea time today with my Babygirl. The black tea was delicious! I couldn't get enough of it! Had another mother and daughter next to us and our bills were $30 different from each other and we had the same exact menu. They added a 20% gratuity so I did not add extra $. It was very nice!
22/03/15 | Link
| Rating: 4.0
30. Joseph H.
staff are rude and snobby and they are the people who can't even afford a room and they are the people who are hired to please the customers and for a 5 star its lime crown plaza just really not friendly if your not wearing aqua di gio smoking cheap cuban cigars and you don't drive a limited edition rental by benz
19/05/15 | Link
| Rating: 3.0
31. Beth C.
I had a horrible experience with this hotel. Terrible. It all started in December when it took me 3 calls, 2 messages, and 2 emails to even book my reservation! That had me worried, but I had been led to believe this was a high quality hotel, so I was willing to move forward and see how the stay went. Things only continued to go south!
We arrived at 5:00 pm - check in is at 3 pm - only to be told that the room I booked several months in advance (with a king sized bed) wasn't ready. James did kindly lead us to the bar and checked in with the server to let her know 2 drinks would be on the house. She told us she would be with us in just a moment, to please take a seat anywhere.
Thirty minutes go by...no one ever came to check on us! We finally had to seek her out again to order our drinks. We had our drinks and then waited...and waited. At 6:15 we went to seek out James as we were now pushing time to get ready and make it to our dinner reservation. He did say our room was ready. We walk in to a room..with 2 double beds rather than the king bed. We had just waited over and hour (really 3 hours past time of check in) for the incorrect room!
We called down to let them know there must be a mistake. We were told they would come push our beds together and then housekeeping would remake it as a king bed. I felt terrible to ask them to do that. It just all seemed so silly. Very bad service.
Anna W. please saved your canned response to this review. It is very clear that Hotel Granduca doesn't actually care about customer complaints, if they did, actions would have been taken from your other poor experiences on YELP and our weekend stay would have been much smoother. I do not blame this on any of the staff. This is clearly an upper management issue. I dare say you are probably giving your staff poor internal customer service as well as your external customers.
I felt it was necessary to share our experience so that people can make informed decisions before supporting your establishment and spending their money there.
16/02/15 | Link
| Rating: 1.0
32. Sean Ashley-Trevor J.
We were here for our anniversary weekend.
They tell you when you make the reservation the check-in is at 3pm. We were anxious so we called before brunch to see if they can move it up. They said call back at 1pm. We called then and it was ready.
When we arrived, we got vallet. I knew they charged for parking anyway so I figured I'll pay the extra $10 cause they will be running to get my car a lot.
They helped us unload and after check-in, the same guy that helped us unload took us to our room and pointed out where everything was in the hotel on the way to elevator. Our room was on the 3rd floor. I believe it was a Junior suite, which means no balcony and not much of a view.
The room was nice though. French doors, stove and microwave(which we used to warm up restaurant leftovers), dining room table, living room, desk, 2 phones, nice towels, wifi, cd player, ipod docking station, robes, slippers etc.
A couple things we thought they could improve on the room was:
1) The tv is not in the bedroom but the living room, but we like to watch tv in bed. Although the tv was directly in-front of the bed with the doors open, it is not big enough to enjoy. The guide is very weird and small on a small tv, so we just had to go one-by-one through the channels til we found something we recognize or got tired of scrolling. And if we turned the tv off, it starts all over and you have to go through and find the channel you was on. If you turn off all the lights, it cuts off the tv too. Which is inconvient for those of us who likes to end our night watching tv and right when we falling asleep we just like to use remote to turn off tv. (which brings me to my next point)
2) All the lights and lamps is turned on in the room and there is no easy way to turn off all the lamps. I mean there is a lamp on each side of the bed, a lamp on the dresser in the bedroom, a lamp next to the phone in the living room, a lamp next to the tv in the living room, a lamp on the desk, and then all the lights controlled by the light switch. Maybe I'm too young (mid-20s) to understand this or it's an american thing and this is an Italian hotel, but it's very annoying to go through and turn off all these lamps and lights before getting in bed on a romantic weekend. And then you have to find the swich or the little turn-thing and click it the right way once or twice and then find out which light you have to keep on to keep tv on and if you pick the wrong one, you have to stand in front of the tv for another 5 mins to find what you were watching again. Then after you got it how you like it, you leave and come back and find house-keeping done turned on all the lights and lamps again.
3) The bar key didn't work. Good for me, saved us money. But the hotel took a loss, due to it. When I told them at check-out, they said that was the right key. So either the fridge lock is too complicated or it was the wrong key.
Everything else about the room was perfect though. My wife liked the mirrors in the bathroom (one full-body long mirror, the normal sink mirror and the little circle mirror for the close-up on the face had a light on it), she said her make up came out great. The Hotel Granduca robes and slippers were put to use.
The hotel service had some good points, we got a nice hand-written card thanking us and wishing us a 'Happy Anniversary' from the manager. Everytime I called down, everyone was friendly, used my name and quick with sending up a toothbrush we needed, a rolling cart for check out, or following up on a concern. They did send us up a cheese and cracker plate with fruit, I think for our anniversary. We picked at it but it went uneated for the most part (maybe that's an Italian thing). I did think they would do more for our anniversary. Every other hotel we stayed at sent complimentary chocolate-covered strawberries and a bottle up.
The hotel does offer a shuttle (Black Mercedes S400 Hybrid) to go anywhere you want within 3 miles. This is first come, first serve but since it doesn't take long to go within 3 miles it was available for us. Which is nice, we used to go to Galleria Mall and when we were ready to go, we just called them and they were there in-front in 10-15 minutes. The delay is just due to Galleria traffic (if you been there, you understand).
The vallet was nice and quick. We went out several times during our stay so they knew us well. I only tipped those that handled my luggage due to the $29 vallet charge. But that's just me.
We paid $10 more for breakfast to be included. DO NOT PAY THIS! It is a waste of time, it is worth $10 for both of us. We ate it in the restaurant and they had the nerve to bring us a $43 bill for it and I had to tell them it was included. So they took off $21 and brought it back, I said no, it included 2. So they just had me sign a $0.01 bill. This was the worse part of the experience, especially on the check-out day. I would suggest the size of the tv in the room with pool table be in the rooms.
02/03/15 | Link
| Rating: 3.0
33. Jonathan R.
This is the best hotel in Houston, hands down. If you are looking to relax in luxury, this is the spot.
The pool area is so tranquil, a rarity in Houston. I felt incredible relaxed after spending a few hours by the pool.
The rooms are large and the beds are comfy!
27/04/15 | Link
| Rating: 5.0