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Hotel ICON, Autograph Collection in Houston, TX

Hotel ICON, Autograph Collection in Houston, TX

Specialties

Every great city has a landmark hotel that speaks volumes about its history and embodies a sense of place.  In Houston, that landmark is the Hotel ICON, an exclusive member of Marriott's Autograph Collection, located in the heart of downtown at the confluence of dynamic business, theater, legal and sports districts. Originally built in 1911 as the Union National Bank Building, Hotel ICON thoughtfully balances irreplaceable period detail, grand neoclassical architecture and dynamic, contemporary appointments.  Intimacy, sumptuous surroundings and modern efficiency lure the well-heeled traveler as well as the local movers and shakers.

History

Established in 1911.

Hotel ICON was originally built in 1911 as the Union National Bank.  After a $35 million dollar renovation in 2004, it was re-opended as Hotel ICON.

 

Company Info:

Rating: 3.85

Address: 220 Main St, Houston, TX, 77002
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Houston, TX

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Comments (120):

1. Chris B.
After reading about Hotel Icon in several magazines about how it is the "hip" hotel in Houston, I decided to stay here while in town on business (side note - I am writing this review from my hotel room). For those from SF, Hotel Icon is very similar to the Clift -- so hip, it hurts. In any case, I got in around 11pm last night, and apparently my shitbox Chevy Impala was not up to snuff, because the valet guys were very unhelpful and almost a bit condescending. Perhaps I should have driven my Audi all the way from SF. In any case, the check-in went fairly smooth, and the lobby area is indeed a pretty cool looking place, although it was mostly deserted save for the drunken business guys with Blackberries who were boozing it up in the mezannine level bar.  As for the room -- it's great. Very comfortable bed, great bathroom with an awesome shower, and the grilled chicken club sandwich I ordered for room service was one of the tastiest I've ever had. That being said, a big warning to all business travelers to Houston --- if you decide to stay here, the rooms are VERY LOUD! As in REALLY LOUD!  There are train tracks nearby, huge trucks driving by at all hours, and a friggin  bell tower that goes off every hour on the hour. Needless to say, I had a hard time falling asleep. But perhaps that's the point -- if you're a "hip" urban person that this hotel tries so hard to cater to, you won't give two shits about the noise because you'll be up partying and doing lines of coke all night.  Overall, a decent place, but it sure as hell ain't SF or NY. Cheers!

14/12/06 | Link | Rating: 3.0
2. Ben R.
The Icon is by far the best hotel that I have ever stayed at in Houston. Since I was in the "Dirty South", I figured I would make the most of my short stay here on business. I felt like a "Baller" as soon as I walked in, taking in all of the "Fresh" decor. The front desk was totally "Pimp" as it was in front of a giant 1900's bank vault. Service was extraordinarily "Fly" and "Dope" all at the same time. They really "Hooked me up" with some "Slammin'" service. As I "C-walked" up to my "Crib" I was blown away by how "Blinged-out" it was! The building was very interesting as it used to be an old bank, and the rooms were super "Crunk". We had an all day meeting in the Board Room upstairs and they totally "Threw some D's on" the service for our large group. The food was excellent, the servers attentive, and the locale comfortable. I would definitely stay here any time I am forced to come back to Houston. The one request they couldn't fulfill was the constant refilling of my "Iced-out Pimp Goblet", but I can understand as there were plenty of other "Trap stars" to take care of. They made my "City-bitch-ass" feel like a "Dirty South Playa" in the "H-town hood" in no time! "Props" Icon!

26/07/07 | Link | Rating: 4.0
3. Irene F.
What a beautiful hotel! Granted, I have not stayed here, but the decor and everything is amazing. We came here for a dinner at Voice, and will surely be back. And if I ever need a hotel in downtown H-town, this is going to be it, for sure!

06/05/08 | Link | Rating: 5.0
4. Linda N.
Take my breath away, take my breath away...oh you Icon you...I have to admit as soon as I was in your presence I just wanted to unlock your secrets, tell me, and you may think, but I am not a gold digger, do you have any money in that huge vault of yours Icon? Will you ever let go of your passion from the past? No, don't that is what makes you so very unique. Wow Icon, you also have style and elegance at an affordable price, niiiiicceee....I like the way you talk to me. LOL. Icon was in Downtown, and I must tell you Downtown Houston is not what it used to be, oh man and in this area no bueno, but forget all of it as you dive into this magnificient treasure, Hotel Icon. Its a small hotel, but not as small as you think. It is unique, oh I love marble and the fact that it has marble and the elegant bathtubs in the restroom. The front desk was okay, nothing oh so great, they could turn over a room fast I guess, but at check in they didn;t have on ready for me until ten minutes later. The elevators just take you back into time, but not too far back with its old clock and hand rotating by so fast. Very interesting how they incorporated modern day looks with contemporary layout combined with an old fashioned manner, as I;ve heard they used to be a bank. Check out the vault at the front desk! It was nice, thats all I can say. The rooms were okay, but mind yourself that I got a standard double bed room,  the bath tub wasn;t as big as I thought it would be, but I really did adore it. Imagine if I upgraded, I'm pretty sure that would be nice!

16/11/10 | Link | Rating: 4.0
5. Michal T.
Absolutely LOVED this place!! Not a huge fan of boutique hotels but the ICON has it ALL! I was immediately impressed with the valet service from the moment I drove up all the way through my stay. Wonderful bar with a great wine selection (I even had to write some of the wines down so I could track them down on my own), great restaurant, a fitness facility that puts the high end resorts to shame, a spa, rooms with a bathroom bigger than my apt, etc...I could go on forever. Oh yeah, and the best part...it was $50-$100 cheaper than all the other motels that offered half as much!!! The staff and service were exceptional. I'm just disappointed that I didn't find this place earlier in all my travels to Houston. I will definitely make this my first hotel of choice when in the area.

12/06/11 | Link | Rating: 5.0
6. Kiki C.
Amazing lobby and room design, great restaurant, superbly nice staff, fantastic location, and one can take the metro rail to the museum district or medical center, as necessary. Also, they have a free pick-up and drop-off service within 3 miles of the hotel.

05/05/08 | Link | Rating: 5.0
7. Doug Y.
We enjoyed our recent stay, the free shuttle from the hotel was great.  Room was comfortable, TV very outdated.  Staff was very attentive and polite with one exception at the front desk but no big deal.  We tried room service coffee and gave up after two attempts; coffee arrived at room temperature both times.  Great location if you have a need to be in downtown.

03/08/11 | Link | Rating: 3.0
8. Meredith H.
Very cool lobby, pleasant staff, and convenient shuttle service -- but if you're a business traveler, this is NOT the place for you. The rooms are dark, there are no outlets, and the wireless in the rooms goes in and out and in and out...so if you need to log on remotely or something, you literally get kicked off every five minutes. I spent 24 of the most frustrating hours of my life here -- totally unable to work.  If you're just in Houston for fun, I imagine it would be ok -- the bed was very comfortable and the rain shower was great.  I was disappointed though

22/01/11 | Link | Rating: 2.0
9. Joy S.
I really love this little boutique hotel. I was only there one night, but had a wonderful experience. The huge shower had a massage head and a rain shower head. The toilettries were Gilchrist and Soames, which I love and they had full sized ones on the shower, not the tiny ones. The bathroom was large. The bed was sooo comfy. The lobby, bar, restaurant area were lovely. Great decor - the lobby was a contemporary and clssic mix, while the room was classic. When I mentioned that the valet was a little pricey ($27) at check-in, they provided me with 2 complimentary bar drinks. The house wine was very good. A great experience, very friendly, knowledgeable staff. I'll definitely be back!  Also Mia Bella around the corner was a terrific Italian bistro.

16/08/09 | Link | Rating: 5.0
10. Avril D.
Our wedding party and friends stayed here for our wedding weekend and had a great time. The Hotel Staff was friendly and helpul. The hotel was beautifuly decorated and rooms extremely clean. Lobby bar was outstanding and took great care of us. However, we stayed in the 3 story Penthouse as newlyweds and didnt get any champagne or chocolate covered strawberries like the previous yelper. All good though... Btw, the Penthouse was an awesome place for an afterparty. We'll definately be back.

29/12/10 | Link | Rating: 4.0
11. Lindsey J.
We stay here every year for my friend's birthday and have always enjoyed it. The rooms are very nice and the bathrooms are super spacious. The vintage vibe they have going on here is truly pleasant and the beds are probably the most comfortable hotel beds I have ever slept in.

So why only 3 stars? Well, this year was a little different because we decided to have dinner at the restaurant in the hotel. Big Mistake! We had a large group (16 people) and reservations for 8:00. We were seated at 8:30 and our waiter was very nice and personable. He took everyone's orders and then disappeared. Some people ordered only appetizers, some ordered only an entree, and some ordered both (basically a normal mix of orders that you would expect from a group this large). Contrary to common sense, there was no reasonable method to the way they brought out the food. Half of our party received their food and were finished eating by the time the other half got theirs. This was very frustrating to everyone involved plus the fact that the second half wasn't actually served until 10:30 (we were seated at 8:30...). When we mentioned to the waiter that we were less than satisfied with the service he sent over the manager, who instead of apoligizing to us just talked around their mistakes and then left. I understand that every restaurant will make mistakes occasionally, but the customer would like to receive an apology when it does happen. Basically, our dinner experience was horrible and we did not even receive an apology for it. I recommend staying in the hotel, but there are plenty of great restaurants in Houston you should spend your money at rather than this one.

Helpful Hint: There is a $15 overnight parking lot right next to the hotel which is a nice alternative to the expensive valet service they offer. Also, I have never been able to find an ice machine on the floors and end up going to the front desk to get ice. Just a heads up!

27/12/10 | Link | Rating: 3.0
12. Ann S.
We checked in for a "stay cation" and my birthday. We booked through Hotels.com and requested a king room. When we checked in the desk said "we' re giving you an upgrade. My friend and her husband were put into a lovely king room, this room had a couch coffee table and a separate spa tub and walk in shower. Our " upgrade" had 2 queen beds, a tub/ shower  and didn't even have the small  amenities as promised This was a smaller room in general. I decided to go downstairs and ask the front desk if we could possibly get a king bed. The man at the desk, William Woods told me that if I wanted a king I should have booked through the hotel. I explained that this was a better deal and he said, well you were lucky you were upgraded to 2 queens then said, "I guess you want me to bump someone else out of their room". I said I would just prefer the king. He hissed at me and said in a loud enough voice I hope we don't have to deal with any more of " these" tonight. I decided to forfeit the king room and to just let the general manager Brad Mc Creedy  know just how rude Mr. Woods was. Downtown Houston is suffering terribly these days and for any Hotel or restaurant to survive, customer service is paramount. The other staff at this hotel  particularly Nassir were very accommodating and the rooms are really very nice. It is such a shame I had to deal with the rudeness of Mr. Woods

29/01/12 | Link | Rating: 2.0
13. Katrina B.
My husband and I stayed at Hotel Icon the night of our wedding, because we didn't (and still haven't, 6 months later, grumble) go on a honeymoon directly after the big day.

We didn't get there until like 11:30 that night due to our wedding reception being extremely far away. I was interested to see this hotel because the photographer that did my wedding portraits had an AMAZING shoot taken at the hotel that was so gorgeous I can't even explain it. (Go to chriswineingerphoto.com and you'll have to search for Jenny's shoot at Hotel Icon, but it's definitely worth looking at if you're in the market for a great photog).

Anyway, the room was lovely, the bathroom especially. Our room wasn't a fancy bridal suite, I believe it was just a normal room, but this hotel is fancier than any I've ever stayed in. The bathroom had a french window-ish opening over the bathtub into the bedroom. Our bathroom was pale blue and yellow, and I absolutely loved it. The bed was very comfortable too.

Check-out was simple, and I think all of the parking is valet. Husband had dropped off our car the day before, and the valets were speedy about retrieving it. Plus helpful since I was toting around a huge wedding dress and all kinds of bags.

I really liked Hotel Icon, and would recommend it to anyone, although I have NO idea what the price was, the husband was in charge of that. Oh and we had a bottle of champagne waiting for us in our room, but we were too tired to drink it, so we're saving it for our 1 year anniversary.

15/04/08 | Link | Rating: 5.0
14. Jessica W.
I stayed here about a year ago.
My room had a HUGE bathroom with a double vanity, jacuzzi tub, and a separate shower with double shower heads. I LOVE bathrooms so this made the trip for me. The other perk was the hotels London Cab. They will drive you anywhere with in a 4 mile radius, complimentary. Don't forget to tip the driver of course!
I have not been to the spa or restaurant here.

I would give 3 stars, but the company discount values this hotel at 4 stars.

09/05/08 | Link | Rating: 4.0
15. Meredith M.
We stayed at Hotel Icon over the weekend and really enjoyed our stay.  This hotel is so unique and has such a historic feel in the guest rooms.

The things we loved about the hotel were: they allow pets at no extra charge, the courtesy car service!, the location being within walking distance to great brunch places and the awesome shower.  

The courtesy car service took us to dinner and picked us up to bring us back to the hotel only to turn back around and drop us off at a bar down the street.  This was so convenient and a great option since we'd all been drinking.  The shower was amazing! Nice rain shower head as well as one attached to the wall for the best shower experience.  

Also, I'm super picky about the cleanliness of a place and this hotel met my picky standards just fine.

There were a few cons about our stay, though.  First, if one wants to mix drinks in their own room, there are no ice machines to be found in the entire hotel.  We had to call the front desk, which said they'd send someone up with ice and then we never received it.  Warm vodka and sprite, yuck!  

This isn't much of a big deal, but someone mentioned holes in the sheets and maybe we stayed in the same room, but our sheets had holes also.

Overall, we enjoyed our time at Hotel Icon and will definitely return!

12/04/11 | Link | Rating: 4.0
16. Rosemary P.
My husband and I spent 1 night at Hotel Icon and I wish we had spent more! The room was absolutely beautiful! The bed felt amazing and the sheets were divine! The shower was one of the best we have ever taken and I would definitely say the same for the amazing bath! I loved the decor both in the room and throughout the hotel, lobby and restaurant! We used the shuttle service to take us to and from dinner and our driver was prompt, polite and courteous! I would definitely LOVE to stay at Hotel Icon the next time we are in Houston!

09/11/11 | Link | Rating: 5.0
17. David S.
In this day and age where every hotel seems to look just like every other hotel, this place is a very welcome change.  It has......style!  On top of that, the staff is top notch.  It's pricey to stay here, but well worth it.

30/08/12 | Link | Rating: 5.0
18. Shaun A.
I do like this place especially the rooms, very romantic and unique. The restaurant didnt used to be very good but I know its changed since I've last been. Staff just ok but I must say I did have a problem once and they really gave me a nice upgrade. Beautiful hotel.

12/01/11 | Link | Rating: 4.0
19. sheri l.
I visited this hotel during a very busy weekend (Madonna concert). Maybe it was the fact that they were busy on a Sunday night, I'm not sure, but my experience did not come close to other people's reviews.

We were put in a room for 2 and it should have been for 4. They would not/"could not" accommodate a room for 4. Said they would bring two "blow up mattresses" instead of a roll-away bed??. We received one. We had to call the front desk over and over for pillows and blankets. The kicker: we ordered room service that never showed.

I will agree that the room was nice and the bathroom was large, but the customer service was horrible. The next morning, we spoke to the manager who offered us breakfast for TWO 10 minutes before the restaurant was about to close. Very odd.

Hopefully our experience was an anomaly.

01/12/08 | Link | Rating: 1.0
20. Nikki J.
*heavy sigh*  I really wanted to be able to give ICON a good review.  I really, really did.  Upon check-in I was certain I would.  The lobby is small but beautifully decorated.  The front desk was polite and we were checked in very quickly.  Seeing as how there was only one other person checking in and 2 front desk people, that's not really an accompishment so much as a given, though.  Our junior suite was on the 6th floor and had a good view down main street into the heart of downtown.  Ahhhh...  done looking out the window.  Turn around and take in the room.  The size of the room was nice and I appreciated the high ceilings and large windows.  What I didn't appreciate was the trim on the loveseat falling off on one side, the carpet that, while far nicer than say... la quinta carpeting, obviously hadn't been shampooed in a while.  It just had a dingy look to it.   The changing bench at the foot of the bed was torn and SUPER scratchy and our cordless phone didn't work.  It was pretty close to 4:30 and I had a bath butler scheduled for 5:30.  I'd already unpacked and could quite honestly overlook those things and really just wanted to grab a cocktail at the bar, have my bath, relax and go have fun downtown.  

The bartender was great.  There was a group of about 6 women, my friend and me, a guy on a laptop, and a table of 3.  She handled everyone beautifully, we had our cocktails and then went to the room to wait for the bath to be set up.  Everything was great.  I was in a wonderful mood.  (Thank you, gin and tonic.) The bathroom itself was spectacular.  There was a HUGE jacuzzi tub, marble countertops with a dual vanity, a rain shower, a nice window and great tiling.  The bathroom was my favorite part of the visit.  So, the bath is made and it's lovely.  After a nice soak, I reach for the robe provided by the hotel, put it on and there are two big holes in it on the upper portion.  Oh, how luxurious.  A holey freaking robe.  Okay, add another thing to the list.  Hold on.  This list of things I'm not happy about is starting to get pretty big. *sigh*  Whatever.  Not going to ruin my mood.  Time to get ready to go out!

At this point, though, I think the "Great.  What else is wrong now?" bug had bitten me.  I walk into the bedroom area and there's a bulb out in the chandelier.  No big deal, but one more darned thing that probably should've been caught by someone besides me.  Like a hotel employee.  I go back into the bathroom to put on my makeup and the lighted mirror doesn't work.  Add another one to the list.  Oh well, room service arrived with my Dogfish Head 90 Minute.  Mood lifted.  On our way out for the evening, we stopped by the front desk and let them know about the light bulb, mirror, phone love seat and bench.  The light bulb and the mirror had been remedied upon our return.  We had dinner at Voice and I'll be giving that a separate review because my customer service experience with the restaurant staff was far superior to the hotel staff.  After dinner, it's back to the room to turn in for the evening and there's 2-inch hole in the over sheet.  At this point, I just pull out paper and a pen and make list of everything to tell them at checkout.

I had requested late checkout and usually take full advantage of it by waking up early, getting room service, taking my time getting ready... not this time.  I'd not been terribly impressed with the food at dinner and wanted to eat somewhere I knew I'd be happy. Late check out is 1pm and I was at the front desk at 10:30am.  When I expressed my unhappiness and presented my list VERY politely because I know working in customer service is the worst when people are just mean, the response was "You should've told someone and we could've changed your room."  I did tell someone the night before and was never offered a room change. "well, are you staying for breakfast?" No, my bags are in the car and I wasn't impressed at dinner last night.  "I'll speak to my manager and we'll see what we can do for you on your next stay."  Yeah, right.  I called to speak to a manager the following monday.  The guy that answered told me he was a manager when I asked to speak with one.  I explained the situation and everything that had occurred.  His response?  "Let me talk to the manager and see what we can do for you."  Wait, I thought YOU were the manager.  He calls me back to inform me that they will refund the cost of the bath butler service.  One of the things that was actually done PROPERLY during my stay.

I did learn that Magic Johnson's nephew has supposedly bought the hotel and is planning an upgrade to the decor and they'll be getting tvs from this century.  Until such a time, I think my downtown boutique hotel weekends will be spent at the Magnolia.

27/01/11 | Link | Rating: 2.0
21. avi d.
im told that the 'usual' place to stay in Houston is the st Regis, whatever that means

Nice bar, good rooms, awesome shower, like really awesome shower. A-ok in my book

10/03/10 | Link | Rating: 3.0
22. andrew d.
My friend Arnab was getting married and I was excited to go.  I'd never been to Houston, having been almost everywhere else in Texas at some point.  

I didn't want to stay at a Marriott or Holiday Inn or some other generic place, as I worried that Houston itself, from what I had been told, was generic enough.  I have no idea about Houston really, as it seems to spread out in several directions as far as many horizons along roads so huge that I think Houston is more paved than any other city I've ever been.  Houston, in short, seemed like a big road.

But the Hotel Icon was lovely!  A nicely appointed room that made me feel vaguely Imperialist in the 19th Century tradition of the word and a bathroom where one could prepare for a wedding in without muss, fuss or travail.  The bed was out of this world comfy and I wrote several letters from the writing desk because I felt it so pleasant to write upon.

My friend Arnab married a lovely girl and the wedding was out of this world, and later we had the reception at another hotel - a glass and steel container that crawled to the sky with no thought that it was man that put it there, and I was even more glad that at the end of the evening, I would leave that place, and go back to a quiet, intimate room where I could fold the events of the night quietly away, and fall into a comfortable sleep and in the morning walk to the ball field to watch the Astros play.

The staff was consistently polite and attentive.  I felt at all times as if they knew which of the guests I was and they were always helpful in making suggestions for places to eat (which were excellent) and ways to get various places - which in Houston usually means three highways, four stateroads, a few random streets and lanes and a sidetrip through something that looks nothing like a city - so the fact that I didn't get lost is testament to the skills of those fine people.

As for reports that others have had problems with them, I find this sad and hopefully isolated, as if I have reason to go back to Houston, I will stay at this hotel again and expect a perfectly comfortable and charming stay.

31/01/09 | Link | Rating: 4.0
23. Sam E.
Very Texan.  I'm not talking about western, but Houston Texan.  A little bit of every style all mixed into this old bank building.  Jetted Tub with sliding access to bedroom for soak and TV watching.  Decent shower.  Good bed.  What more could a boy ask for?

15/09/11 | Link | Rating: 5.0
24. Gaylyn K.
Beautiful hotel and nice rooms.  The staff made the stay completely miserable.  We had 5 rooms plus the penthouse suite for a bridal shower weekend.  The bartender was a complete ass.  The manager "William" was their only saving grace.  He tried to make things right, but when he wasn't there, the staff was completely rude.  The girl at the front desk was a smart ass.  I don't understand how you can be employed in the service industry with an attitute like that.  Props to William.  You need to clean house though.  Good luck.

09/01/12 | Link | Rating: 1.0
25. Paul M.
We stayed three nights for a weekend getaway.  The Icon is a very nice old hotel.  The staff were all friendly and helpful.  The rooms and lounge etc were clean and in good condition. A welcoming peaceful stay.  The restaurant at the hotel needs improvement however.

25/02/13 | Link | Rating: 4.0
26. Danielle F.
Thoroughly disappointing.

My boyfriend and I stayed here recently while visiting family in Houston. We wanted to be in a neighborhood that was walkable and gave us options for dining and drinking at the end of the day. The location is nice if you're hardened enough to be able ignore the bums until they give up and go away.

While I had some idea of the decor in Icon I was not prepared for what my eyes saw. It was as if a Kirkland's store had eaten all of the housewives in East Texas and then thrown their tacky essence up all over the inside. It has a weird Gothic Cattle Barron vibe going on and is a tad on the creepy side. If you have seen the John Cusack movie 1408 it's likely you will have nothing but sleepless nights here.

Now for the good stuff. The front desk staff was friendly and very helpful and even introduced us to pizza heaven known as Frank's. That's where it ends.

Ok, so back to the bad...

Housekeeping and building maintenance are abysmal. Every upholstered surface in our room was stained (even the curtains, how does that happen?). The carpet was dingy with a clear path of filth marking high traffic areas. The arm chairs were so discolored with dirt that I didn't want to put my coat on one. The windows looked like they hadn't been washed in years. There were dirty finger prints on the bathroom door. The coffee cups still had rings of coffee in the bottom. A room service tray from the room next door sat in the hallway for two full days. One day a dirty cleaning rag was left on the floor of the bathroom after they had come by to clean. We received turn down service only one of the four days we were there, (which isn't really a complaint but just seemed strange) during the process of turn down service many of our possessions were moved for no discernible reason which is extremely unsettling.

All in all, I was expecting a lot more from a Marriott Boutique Hotel.

28/12/11 | Link | Rating: 2.0
27. Leah Y.
I ate at Line & Lariat (Hotel ICON's lobby restaurant) last night with 5 colleagues (3 were from the Netherlands) and we were thoroughly UN-impressed. Our server (I think his name was Oscar) seemed new to waiting tables and was NOT attentive or knowledgeable of the menu. We were seated by the hostess and it was a good 5-10 minutes before the waiter came and asked for drinks. 10 minutes later he came back with drinks and we ordered our entrees and appetizers. Even though we had bread plates, it was 20 minutes later that the appetizers came out, FOLLOWED by the bread (biscuit assortment). 20 or more minutes later the meals came out (all at the same time) and my meal (the quail) was luke warm. I would have said something to the waiter, but it was another 10 minutes or so before he came back around to the table to fill drinks and did not even ask how everything tasted or if we needed anything. After eating, he cleared our plates not too long after we finished eating, but it was another 10+ minutes before he came back to ask about desserts. Instead, we asked for the check and 5 minutes later came back. We all put our cards on the check and 10 minutes later he came back to get it. He asked 'split it'? And we responded 'Split on 6 cards, evenly'. You would think that just means divide the whole bill by 6... 20 minutes later we were still waiting for the bills to come back to sign so I went to go find our waiter who I saw was bringing food to other tables (note that there were only about 6 other tables of people at the restaurant). The manager came to the table saying that their system was slow and 'it would take another 8 minutes'. That was ridiculous since we were already waiting 20 for the bills. She came back about 8 minutes later and said she couldn't split the bills because the system wouldn't allow it and we had to explain to her just to divide it evenly among the cards. I have no idea how she was expecting to split the bill by each person and then to know how that match to each person's cards.
I know this was a long post but I had to explain my experience and how nerve-wracking that is!!! I was just extremely embarrassed because it was MY idea to dine at this restaurant and I wasted my coworkers time (3 hours total) of a weeknight dinner! The entrees were good flavor, but the service was HORRIBLE and EXTREMELY slow! As a traveling consultant, I am eating at restaurants and hotels 4 night per week, EVERY WEEK and I have never been in this situation before! In addition to the poor service, the manager was also not accommodating and no one should have to bare this dining experience. Good luck and dine at your own risk!

09/11/11 | Link | Rating: 1.0
28. Frika M.
We stayed only one night, after spending the night out for our 1st Wedding Anniversary. I was very impressed! We got such a good deal I think that helped it too!
The room was much nicer than I expected! We LOVED the window that was between the bathroom, by the tub and the room! I liked climbing through it, I know Silly, but it was a good effect!

Also nice I'm sure for a lone traveler taking a bath in the nice jet tub and wanting to watch some television.

26/08/09 | Link | Rating: 4.0
29. Thomas H.
Whether it is called Voice or Line & Lariat the restaurant here is nothing more than an old fashion clip joint. Way over priced menu, service that ranks beneath McDonalds and food that is mediocre at best. My wife and I live in downtown Houston and try to support the businesses here but we will not make this mistake again and advise all our neighbors to steer clear and wait for this one to bury itself - then maybe a good restaurant will appear in the same space. What an incredible let down!  A lavish room "serving" sub standard food claiming a Texas flair!  What a cruel joke.

13/05/12 | Link | Rating: 1.0
30. Alexis G.
One star for the bull's head towel-holder in the bathroom.
One star for the novelty of having an older couple at the hotel bar proposition me for an orgy.
One star for the very comfortable bed.
One star for being close to several really good drinking establishments.
Minus one star for the weird/small/creepy elevators.

25/02/10 | Link | Rating: 4.0
31. Todd M.
Comfortable with a friendly, helpful staff!

Great bathroom with a large shower and amenities.  

Walking distance to many downtown spots. Would absolutely stay here again.

03/08/10 | Link | Rating: 4.0
32. Celeste G.
Great hotel! This is part of the Marriott family and my husband has a gazillion rewards to redeem. We stayed on a weekday and enjoyed the newness of Downtown Houston (been a while). However, the spa was well, my masseuse did not show. I booked with Balance Spa a few weeks ago and even received an email confirming it. I even confirmed it the day we checked in. No masseuse. I was disappointed that the hotel would allow such service considering the reputation and the area. It ruined my relaxation and it was never about the cost. It is all about the service. Needless to say, the valet, front desk and booking was absolutely wonderful! Just don't get a massage here and expect much less. Sad.

30/07/12 | Link | Rating: 4.0
33. Ryan L.
Possibly the best aspect of a recent staycation in Houston. Old, classy, and sleek at the same time. Would not think it possible, but here it is.

Service was impeccable, from the driver picking us up with the courtesy car, to the polite front desk, to the bellhop and everyone in between. Yes, even the people at Voice, though friendliness noes not equate expediency (see Voice review).

The prepaid Jacuzzi King was the room I had been looking for pretty much everywhere else. The bed was perfect, but the tub was the best part, with a closable window that looked out in to the rest of the room. The bathroom seemed big enough to sublet. Old TV, but I wasn't here to watch TV, and even with hotels with modern TV's they usually never have an HD feed, so what's the point?

No ice machine, but just call the front desk, and they'll bring ice up to your room posthaste. They'll also bring pretty much anything else. Ask my wife, who got a stomach ache at 6 am, and they came up with a roll of tums.

14/03/11 | Link | Rating: 5.0
34. Abel A.
Stayed here for two nights and definitely the swankiest hotel I've ever been to. The folks were super nice throughout the entire place. The room was clean, large and very old school style. The free wi-fi and wired interenet was incredibly useful and rare. Very glad I got to stay here and experience some class in a hotel, which I'm normally not used to. Overall, positive experience.

However, the valet parking was way expensive ($28 overnight). I guess you're paying for peace of mind.

09/06/11 | Link | Rating: 3.0
35. liane t.
Pros: great bathroom; great room with character (we had a deluxe king w/jacuzzi); great room service (the curried carrot soup is AMAZING); reasonable prices for a luxury hotel; next to rail station (Preston); next to La Carafe (great wine bar!); free wifi/internet

Cons: can hear noise in halls very loudly (this bothers some people); bar is kind of lame; downtown is dead so you might need to travel to find interesting places; no room in fridge for your own leftovers/beer (you need to ask for a separate fridge); parking is $28 a day (but you have in/out privileges); no "do not disturb" sign (not sure if you can call front desk to request something); beds SUPER SOFT bordering on NO SUPPORT (we had to leave early in the morning, rather than checking out at noon, it was so uncomfortable)

Also, it's being bought out and will no longer be an independent/boutique hotel. So expect some changes (perhaps for the better? who knows!) in mid- to late- 2011: apps.chron.com/disp/stor…

16/03/11 | Link | Rating: 3.0
36. Nadia V.
When I visit hotels with charm like Hotel Icon I REALLY want to have another wedding. What a beautiful hotel this is with an absolutely gorgeous roof top area (recently renovated) that can be rented for private receptions.

I have never stayed here, but spent some time in the bar downstairs. A group of us stopped in during Yelp Drinks Week and were offered a tour by the manager. We all eagerly followed him through the place learning about the history of the hotel. This place HAS to have some frequent visits from our late Houston Texan founding fathers --- it's full of old character and was one of the first buildings in the city.

Stop in for a drink and check out the lounge area. It's modern, yet still has some rustic and sophisticated old Texas charm.

22/07/11 | Link | Rating: 5.0
37. Jim G.
This is a review for the bar only. My boss is staying at this hotel and I've joined him twice in the bar for drinks and a quick dinner.

This is a top-grade service bar. The waiters are very well trained and professional. For example, when I got up from the bar to greet someone, the bartender covered my beer with a napkin so it couldn't be fouled... that's training!

The food at the bar is superb. I had the Moroccan Lamb Burger (delicious - ground, spiced la,b on a fresh bun with goat cheese, lettuce, and tomato) on the first visit and the extremely good charcuterie platter on the second night (Parma ham, pate fois GRAS, etc.).

Not crowded and well worth a visit.

14/09/11 | Link | Rating: 5.0
38. Kevin N.
While I totally get how some folks could conjure a mixed-bag experience here, my stay was pretty stellar, hence the rating to match. The Icon, sister Destination hotel to the Driskill in Austin (and a host of others), combines some of that same old-school hotelier charm that I've witnessed elsewhere with a keen downtown Houston locale.

I checked in during around the pinnacle of March Madness (Final Four championship day), and though things were buzzing here, I checked in without too much difficulty. In fact, due to some karmic slingshot effect, I actually got a sweet upgrade to a room that, while larger than I needed, offered much in the way of amenities: a drawing room for starters, giant jacuzzi bath in the bathroom, a kitchenette of sorts, and an extra bathroom that I didn't discover until the next day when I was checking out. It was quite a scene, expansive even.

Ultimately, the Icon does a pretty spot-on job of combining some old world charm with a number of modern conveniences, and while it might seem that those two ideas would run contrary to expectations, they intermingled nicely in my experience. With more happening downtown these days, I can't wait to pop in again.

14/04/11 | Link | Rating: 5.0
39. Keith D.
Just wanted to give a shout out for the bar menu's truffle fries!  So good.  So bad, in the right way.  I'll call them naughty fries.

As swanky as Hotel Icon purports to be....errrrr is, it is not stuffy.  The bar area is uber cool, chic, but not pretentious.  On a recent Saturday, the bar area was almost empty.  Great place to visit with friends, imbibe and nibble.  "Imbibe and nibble"....sounds naughty too.

Perhaps a naughty weekend is in my future at the Hotel Icon.  :)

23/08/11 | Link | Rating: 4.0
40. Gayle G.
It is hard writing a review after staying at a Disney property where the service was excellent and the grounds were immaculate.  They really know how to do service.

I stayed in a corner room which was very large and had a beautiful view through the four large windows.  They were in the process of replacing beds and televisions.  I  had an old 4x3 tv and the bed felt fine.

If you are a light sleeper, stay on the upper floors or don't stay in the corner room.  The hotel is next to the light rail line which dings on its way through.

The maid service was spotty. The room looked clean but sometimes I would get replacements on the lotion I used, oftentimes I wouldn't.  The faint smear of makeup I made on the marble sink top wasn't cleaned off.  Food trays would stay in the hallway longer than a day.

The lobby/bar/restaurant area was beautiful.  They have a new chef who is still finding his way.  One of their previous chefs was incredible from what I read but he is no longer there.

What I really appreciate was their free shuttle service.  It is first come first serve starting at 7am. The longest I had to wait was a half an hour. They have a limited driving radius but I don't know how long it is.  They will pick you up when you call.

Overall a good hotel.  With a few adjustments it could be a great hotel.

05/10/11 | Link | Rating: 4.0
41. El Rauncho Grande G.
This hotel, built in a beautiful, historic building which once housed  a prominent downtown bank, is a go-to place for El Rauncho Grande's leetle friend when he wants to show a special lady a special good time.

We ran into our first service glitch on check-in.  Having made a reservation at the hotel's vaunted lobby restaurant, VOICE, at the same time we made our room reservation, we brought with us a special bottle of wine to have with dinner.  We asked the front desk staff to have it delivered to the restaurant for later that evening, and were told "We can't do that; they don't allow guests to bring their own wine."  In fact they do, because we've done it often in the past, as I explained, but it was the first evidence of a need for better training of the hotel staff which was to manifest itself more than once during our stay.  The front desk should know that their restaurant (and every restaurant of any repute) allows guests to bring special wines, and has a corkage fee they charge in those cases.  And if you don't know--and clearly they didn't--you don't begin your relationship with a customer by telling them "no" before they've even made it past the lobby. You smile, accept the bottle, and say you'll check.  Bad training.

The suites are large and nicely appointed, though I must say whoever decorated them needs to go back and retake Color Wheel 101.  Orangey tan and red walls and drapes with 80s eye shadow blue trim (yeah, really--check the photos) and in the bath, chrome, black and white marble, Pepto pink walls, and the same blue trim. Think "whorehouse for the blind."

Despite the queasy color scheme and framed portraits of cows with which our room was "decorated," it was spacious and comfortable.  The bathroom had dual sinks and a nice big whirlpool tub with the hotel's signature dorky ducky (see photo), plus a large,  glass-enclosed, dual-head shower, plenty big enough for two grande-sized individuals to get clean (or a little dirty) together.  My one complaint about the shower: you'd think someone would have figured out how to keep the water INSIDE these oh-so-fashionable glass walled shower enclosures.  Every time I've stayed at this hotel over the past few years, they've invariably leaked all over the hex-tile floor, creating a river that runs around the corner to make a sizeable lake at the base of the toilet--kinda knocks some of the swank off the experience if you have to get down on your hands and knees to use the towels you had slated for more intimate purposes to mop the &*%$! floors.

The beds are SUPER comfortable, and there's a nice selection of movies and what not on TV in case you have time to indulge in those.

For breakfast, we enjoyed room service from the lobby restaurant, VOICE, and it was good, although they forgot one of the items we ordered (it was part of a package meal they offer, not a stand-alone item, so it's not as though they didn't hear us or forgot to write one item down, they just forgot to deliver one of the things that comes standard with that particular meal--bad attention to detail).  That jives with our other VOICE experience while we were there for dinner in the restaurant the night before.  Sad to say, this once stellar restaurant has taken a tumble in quality. During dinner, we noted lots of overly salty foods, many of the old favorites on the menu had been sacrificed in favor of a new "seasonal menu" that utterly failed to live up to the items that were cut in its favor--truly very unfortunate and hopefully soon to be rectified.  The manager of the restaurant hovered in a most anxious way, and we were one of only about three couples dining there on a Saturday night (admittedly a little early) so I think their experiment with the menu has taken a toll on their bookings.

Back to the room, the only other complaint I have is that despite having confirmed when we made the reservation that we would have a late check out (and reconfirming at check-in, and again the next morning, after the first unwelcome intrusion) we were interrupted TWICE, inflagrante delecto, by cleaning staff bumbling into the room an hour before REGULAR check out time, and again during our scant one hour late check out grace period.  Yes, there's a "do not disturb" sign available to put on the door, but what separates great hotels from OK hotels is great service, such as having the front desk communicate with the cleaning staff to make sure they KNOW not to disturb guests who've specifically requested (and reconfirmed, twice) a late check-out.  Again, bad training.

This hotel deserves to be a four or five star hotel, but I just can't rate it that highly given the problems with service, the disappointing experience with the restaurant, and the leaky shower.  It's still a very nice hotel, but not the true top-of-the-mark luxury experience to  which its management clearly aspires.  The flaws are correctable, and hopefully they will be corrected.

El Rauncho Grande

06/05/11 | Link | Rating: 3.0
42. Jim C.
I live in Galveston, but love a nice, monthly trek up the road to Houston for an easy getaway.  Typically, I'll stay over a Friday or Saturday night, hit up a nice restaurant, see a show or catch some good music, and come home the next day.

A nice hotel that makes me feel snappy is always the star of the show for me.

This last weekend, I visited Hotel Icon for the first time.  It was absolutely oppulent.  The decor was lovely, the lobby bar was stunning (though with a less-than-cheery bartender), and the well-appointed room met every expectation.  Well, no.  Not EVERY expectation.  I was perplexed to find that a 4-Diamond Hotel still had 4x3, non-HD televisions in the room.  I'm assuming since the tv resided in a giant armoire that couldn't accommodate a widescreen, an upgrade would be cost prohibitive.  Still, though, this is one of those things that, for me, SCREAMS, "not so snappy."

The stay was perfectly pleasant, however, and the morning in-room dining was absolutely award-winning.

Hotel ICON is a wonderful property, and one that should absolutely be considered for your upscale lodging needs.  I can't help but thinking, though, there was something a bit 'soul-less' about the place.  I can't put my finger on it, but it just seemed lacking in a bit of character, even thru the wild paint colors, snazzy furnishings, and stylish attention to detail.

27/06/11 | Link | Rating: 3.0
43. Tina S.
I can not say enough good things about our experience at Hotel Icon. We stayed there this weekend for our 17th anniversary.  We live in Houston, so it was a staycation.  :-)  From the moment we walked in the door, I could tell that all of my research on finding the exact right place to stay paid off and that I had, indeed, picked the right hotel!!

Crystal at the desk greeted us warmly and when she found out it was our anniversary, she arranged to send strawberries and cream up to our room.  Thanks Crystal!  

When we arrived at our room we both said that it was one of the coolest hotel rooms that we've ever been in.  The "window" from the bathroom to the bedroom is so fun!  The shower and tub are huge and everything is so new and fresh feeling.  The mattress, pillows and comforter were perfect!!!

We dined at the Line and Lariat for late night snacks at the bar and everything was yummy!  The bartender was friendly and knowledgeable.  We also had the breakfast buffet and agreed that it was a great deal for around $10 bucks or so per person!!!  Our waiter was fun and funny and made our experience even more enjoyable.  

I must mention that we both have done a great deal of traveling and are inn owners ourselves (Abundance Retreat in Wimberley) and we are VERY picky, so none of these comments come lightly.

If you are looking for a great place to stay in downtown Houston, look no further and book Hotel Icon now!

Thanks, everyone, for making our anniversary staycation extra special!  
Tina and Shellye

08/04/13 | Link | Rating: 5.0
44. Heather H.
I love this hotel. It isn't your typical Marriott! It has it's own unique charm. The staff is incredible also, and they go out of their way to take care of their guests. One of my absolute favorites!

12/09/12 | Link | Rating: 5.0
45. Shelly H.
My husband and I travel a lot (he's a consultant & I'm a flight attendant) and the hotel was absolutely top-notch.  We went to Houston for the U2 concert October 14th.  Super nice front desk personnel, room was absolutely lovely and free wine happy hour at 5:00.  Great location!  Only complaint was the $28 charge per night to park your car (hello? this is Texas, you can't get around without a car)  Our usual hotel in D.C. doesn't even charge that much.  We just parked our car on the street for the night.  

Great place, would recommend it highly!

15/10/09 | Link | Rating: 5.0
46. Larry D.
This is my favorite hotel - period.  I travel extensively all over the US and at the end of the day, this is my all time favorite.  The staff, while never overly friendly, are always polite and helpful.  The rooms are everything promised and have every luxury you could need or want.  While L&L (their in house restaurant) is a little too "dude ranch" for my liking, I'd rate that separately altogether.  The free shuttle to anywhere downtown is VERY used by the guests, so make sure you call down to the bellhop with plenty of notice if you expect to get anywhere.  There is a ton of great restaurants and bars within walking distance as well.

21/11/12 | Link | Rating: 5.0
47. Laura L.
The hotel itself is almost a five star.  It is meticulously decorated and some of the details are really fun.  The bar is great, especially Gelma.  I cannot say anything bad about the hotel.  The hotel, the staff, the food is great.

But here is what travelers should know.  Firstly, Houston is spread out.  Unlike Boston, Manhattan you need a car despite the fact that there is rail service.  Why?  because when you walk out the door it is creepy and coming from Boston and New York I did not feel safe.  There are vagrants everywhere(they have a serious problem), begging, approaching you but we did not see one police officer until the last day.  In order to go shopping you need to head out of town 8 miles for one store, a few miles to the park.  The city is empty so you just do not feel safe.  We had to pay $75.00 R/T to get to the Galleria Mall which was really nice.  It seems like no one lives in Houston, they all drive home and that is it.  The museums are nice but I did not realize they were not open on Monday.  If you live in Houston I am sure you have it all figured out but unfortunately if you come not knowing you are stuck in the hotel, afraid to go out.  The hotel is great though.

25/02/14 | Link | Rating: 4.0
48. Jones B.
The beds aren't as soft as the Westin but the shower is fantastic and has great pressure...I tried to run out all the hot water but the hotel ultimately won that battle.  The rooms are nice and they have a great bar in the lobby.  The gym is small but nicely outfitted.

02/05/13 | Link | Rating: 3.0
49. David H.
The people at Icon are really willing and happy (not just obligated, but happy) to do anything they can do to make your stay better. As soon as I arrived they served me sweat tea and upgraded my room for free.

Then, the restaurant manager, Amy, personally went above and beyond to see that I got an espresso (not ordinarily on the room service menu) and delivered it herself. Furthermore they have the BEST BURGER IN ALL OF HOUSTON on the menu here.

Plus, the room I'm in is incredible. Views of the city. Texas size shower and very tastefully decorated.

Well done, Icon and Amy. I'll see you next time I'm here....

PS: They have free wifi

03/08/12 | Link | Rating: 5.0
50. Agent D.
After reading previous review regarding the penthouse and blocking rooms for a wedding. My fiance was handling a lot of the dealings, such as blocking rooms, however I do know that they were accommodating guests a week later than the deadline they gave us. We stayed here 2 nights; the night before our wedding and the night of our wedding.

VALET SERVICE: Yes, the valet is expensive, however it was just so convenient and they were VERY helpful in getting my wedding dress and luggage to my room.

PENTHOUSE: We had the penthouse for the afterparty. They had just recently renovated the penthouse, so everything was new and fresh. The afterparty was amazing and my guests complimented us by saying they had the best time and what an awesome idea! Mike was so helpful when were making accommodations and even suggested late night snacks for our guests; the sliders and breakfast tacos was top notch! We did not, however have chapagne and chocolate covered strawberries (as posted 2009) either; maybe they were having construction in the kitchen when we were there.

RESTAURANT: We had breakfast downstairs the morning of my wedding. The prices were reasonable and I enjoyed my chorizo omelette. Downside. NO BRUNCH. You would think that they would have some sort of brunch happening in such a beautiful venue. We found a few places across the street on Travis that served brunch, so we were not too dissappointed.

Top Notch Customer Service! We are looking into having other parties in the future.

03/08/12 | Link | Rating: 5.0
51. Chris H.
I arrived at the Hotel Icon and they were doing construction outside and everything seemed a mess and my first reaction was to try to switch hotels. (I hate staying at properties doing construction.) I am glad I stayed. They upgraded me to a larger room with a tub and glass shower and the room was great. The hotel has wonderful character and everything was clean. Breakfast was top notch.

13/07/12 | Link | Rating: 4.0
52. Brooke B.
I picked this hotel because we were staying for 3 nights and I wanted something comfortable and good decor. Not just a basic room. We also had tickets to see Oprah at the hobby performance center so we needed something in that area. Upon check in everyone was really helpful and nice. I booked one night on my credit card points and then the other 2 nights cash. We get the keys and get up to our room and it was right next to the elevator. We walk in the room and all we can hear is the dinging of the elevator and people getting on and off. We went back down and requested another room. They said it was because we booked through points that we didn't get a very good room. We then requested an upgrade which they gave us for an extra $15 a night.  The only reason I write this is because if you book there cheapest room this is what you will get.

The good things are the room decor is awesome and my mom and I loved the bathroom because it was big with counter space for all of our makeup and curling irons. The bed was really comfortable and clean rooms. The other great thing is they offer a free shuttle to take you around downtown area. It will pick you up and take you anywhere you want to go. The breakfast buffet was really good. The location is one block from metrorail. Overall really nice property in good location. Would definitely recommend.

06/10/12 | Link | Rating: 4.0
53. Linda R.
I stayed here 3 times the most recent this weekend. Each time the service was so personable ,with staff making eye contact and offering extra assistance. These rooms are very unique, well appointed. The bathrooms are absolutely terrific and the rooms very quiet and cooled enough. Recently , rooms have been just too warm at night for my comfort. I discovered this hotel in August after not staying at the ZaZa.
I had family in the medical center and had stayed there several times, the last couple had enough of the attitude from staff
I have also stayed at the inn on the ballpark and the Magnolia for ball games. I really Luved my 3 stays at the ICON and plan to make it my first choice downtown.  We also ate at the restaurant
Which was excellent,service as well as food and in a beautiful setting.

23/02/13 | Link | Rating: 5.0
54. Meg G.
****The second time around - still a four star experience.****

I actually stayed here, this time; and found the decor to be just as charming, the service to be just as friendly, and the experience to be just as cozy.

Two things:

1. Can I just say...? We love cows... In the rooms, and in the lobby....
2. Parking here overnight leaves the ultimate dent in your wallet....

If you're looking for a classic hotel with history (it used to be a bank), then the Icon is your pick. The bathroom is probably every lady's favorite room in a hotel, and theirs will never disappoint. The staff is very accommodating; and, willing to go the extra mile to help the patrons, which is never a bad thing.

I have yet to take advantage of all the amenities, but i will sometime in the far future. The best part of the experience - location, location, location. I loved coming 'home', and still being that much closer to downtown than I ever would have been at home.

22/11/09 | Link | Rating: 4.0
55. Liz J.
What a restful stay! Loved this hotel and it's design. I'll call it  a Modern Texas Rococo finish. Loved the restaurant and bar in that grand space. Our room was well decorated and the bathroom was huge. Breakfast was great but if you don't get in there before 11 it's lunch. Their location is perfect. You can walk to anything or take the rail a block away. Houston has a new foot patrol that welcomes visitors, gives you maps and suggestions for destinations. Really welcoming inside and outside of the hotel.

08/12/12 | Link | Rating: 5.0
56. Ashley N.
We stayed at the ICON on Friday after our wedding. We were helped by Mia, Tiffini, and Kate. From the moment we walked in we were in awe by how sweet everyone was and not to mention we had such a nice time talking to them. We were telling everyone how our parents stayed at the ICON after their wedding so we are continuing the tradition. Kate one of the managers even worked some magic and got us into the executive suite for our first night of the rest of our lives! The room was BEAUTIFUL. The customer service was absolutely amazing all the way until we left! When we went out to take a picture at La Carafe, we got back to our room with te sweetest message from Mia, Kate, and Tiffini with two rubber duckies that had wedding outfits on! I now know what hotel I will be staying at for all my needs when we are in need of one in downtown Houston!!!! Thank you ICON for making our wedding night so memorable and filled with so much love!!!! Y'all rock!!!

03/06/14 | Link | Rating: 5.0
57. Tay R.
beautiful hotel with beautiful rooms. delicious food.

two gripes:
1) the room service takes forever no matter what you order and
2) you are forced to valet park at the hotel for $29/night. because the hotel is downtown, it would be impossible to park anywhere else. there is no free self-park option.

other than that, this hotel would be 5 stars. would definitely stay here again.

11/07/14 | Link | Rating: 4.0
58. Summer W.
My husband and I come to this hotel all the time. We used to love it. I was even proposed to in this hotel. Sounds like we are pretty good guests, right? Over the weekend, my husband and I were downtown with some friends. At about 10pm, we decided to get a room here, so that we were not on the road driving. After checking in at the hotel, I decided I was tired and went up to the room, forgetting that I had both of the hotel key cards in my purse. When my husband decided to come to the room, he realized he did not have a card and proceeded to go to the front counter and request one. My husband and I checked in together, however when he went to get a card, they would not give him one. I had made the reservation online and so his name was not on the room. When making a reservation online, it does not allow you to list more than one name, but apparently people are just supposed to know when checking in that spouses must be added to the room? My husband called me a few times, but I had fallen asleep in the room and did not answer. Since he could not get a hold of me, he asked if they might send someone to the room to get me, so that he could prove he was my husband and welcome in the room. They would not do this. Needless to say, my husband was very upset. They said it was for my safety not to let him up because "I might not want him there." Let me repeat- my husband and I checked in together and have stayed here countless times. Even if we were having a fight, that would be none of their business. They then called the police on my husband because he would not leave the counter saying he was inebriated (he wasn't- yes he had a few drinks but was NOT drunk), embarrassing him to no end. They then sent police to the room to get me after about an hour of this nonsense. I come downstairs and my husband is so furious, he wants to leave. We tell them we will NOT be staying here after this incident. In total, we were only at the hotel for one hour. The next day when I check my credit card statement, I see that they charged us the full nights rent. When we called to speak to someone about this, they were rude, caring little for the fact that we are good customers and did not want to satisfy us by returning the money. Again, we did not stay the night. The woman said she would have the GM call us the next day. He never called. We called several more times, finally speaking with him. Keep in mind, this is a hotel bringing in millions of dollars a year and we are good repeat customers. The GM would have CARED LESS. He said he would not refund the money and that is was fine if we did not come back. It is honestly the saddest thing for us to have such great memories at a hotel and then to have this experience. We will NEVER be back here.

05/08/14 | Link | Rating: 1.0
59. Caleb T.
I have been to Houston for work 3 times this year and I've stayed all over this city. This is by far my favorite hotel. It's a very beautiful 100 year old building with no modern convince spared. Make sure you ask for a room with a tub, (they have a bath butler on call). Keep the rubber ducky, it goes to a good cause! Plus super close to the ball park.

The staff is great and everyone is very helpful & friendly. The restaurant is great, however I was hoping for some sort of spin on the texas BBQ scene, but no worries.

I'll be staying here for now on next time I'm in Houston

22/04/13 | Link | Rating: 5.0
60. Joshua E.
This has to be the best hotel I have ever stayed in! I booked a Junior Suite in December and on the day of my stay when I was checking in, I was told that I had been upgraded (complimentary) to a full suite on the Penthouse level. The room had a great view of the city and everything was just perfect. Spacious rooms and the whirlpool tubs are a plus. The option for breakfast delivery was also a nice add-on; there were multiple menu choices for even the pickiest of eaters. I would definitely recommend this to anyone looking for a relaxing place to stay in Houston.

03/02/14 | Link | Rating: 5.0
61. Mala A.
This is a beautiful historic hotel with clean rooms and friendly service.

09/04/14 | Link | Rating: 5.0
62. Amanda F.
I have not stayed at the hotel. But I had a drink at the bar. The bartender made my friend the wrong drink twice (they did reimburse her) and my cosmopolitan was about 2/3 full. And the bathroom stank. It was just another stop in our evening of bad service.

01/11/14 | Link | Rating: 2.0
63. Amy W.
This was a great hotel in a great location - the rooms were almost studio apartment sized instead of a hotel room.  Great breakfast buffet (free for Marriott Gold/Platinum or a little pricey if not).  I'd definitely say here again.  No pool FYI.

12/04/14 | Link | Rating: 5.0
64. Paige W.
This was NOT a great experience. From the second I got there I was getting attitude from the staff and I couldn't even get into my room after I dragged my bags up. It was a recurring theme that the key cards didn't work in the elevator or the doors to the room! our room WAS NOT CLEANED FOR TWO DAYS! After a while, we called room service and they just said , "Our staff is limited" we said, this is just gross and please send someone up- we need new towels, a few hours later, somebody came up. I ordered the room service and I was probably better just running outside getting some fast food. It was horrible as well. This place is not that expensive if you book early but overall a horrible experience. When I asked why the room wasn't cleaned for two days when I was checking out the woman at the front just shrugged her shoulders. ALSO, I called someone months ago and paid for the room. I gave them my credit card and ASKED "So this is confirmed and I am paying for this now, so I won't have to pay when I'm checking out" and the woman said "YES" it's confirmed. WELL, when I got there nobody knew who I spoke to or what I was talking about and they said the room wasn't paid for at all. I still have to check my bank statement but this is a beautiful hotel with horrible management. I am NEVER staying here again.

08/11/14 | Link | Rating: 1.0
65. Kimberly H.
We did a block of rooms for a wedding that was being held at the Crystal Ballroom. The hotel is absolutely beautiful, and the rooms are super quiet. The staff was super the entire 4 days we were there. There are great restaurants/bars within walking distance. You do have the light rail, and the hotel provided transportation, but the walk is easy to anything you would like to do. My only complaint is that the beds are extraordinarily  firm. For me, they were just plain hard! But, the rain shower head, and the clawfoot tub made the bed easier to live with. If they would put more comfortable bedding in the rooms,this would be the best hotel stay ever, hands down. Despite the firm bed, I would stay again, and plan to do so!

12/05/14 | Link | Rating: 4.0
66. Kirsten M.
Four of us did a pre-Pantages dinner at Wood & Vine and were truly happy with the entire experience, including the check at the end. Food is ordered to share on small plates so the four of us ordered about eight dishes--all were really good.

02/06/14 | Link | Rating: 5.0
67. Julie D.
I, for one, was excited about staying at this hotel.  It was certainly supposed to be the best hotel on our Texas tour.  But Hotel ICON feels like a wanna be to me.  According to their website " ICON brings contemporary luxury to downtown Houston".  Their idea of luxury is much different than mine.  I will give them the contemporary, but not luxury.

The hotel itself is beautifully renovated.  It's quite novel to have a bank vault behind the front desk.  Our guest room's decor was what I would consider a decorator's dream.  But it felt overcrowded with furniture.  We got a corner room, I can't imagine how dark and deary the room would have been without the extra windows.  And, other than an extra large shower, there was nothing extraordinary here.  We have stayed at other hotel rooms decorated just as beautifully that were larger.  

Service here was another let down.  Most of their staff needs a lesson in customer service 101.  Also, if you want something as simple as ice, you have to wait for someone to bring it up from downstairs.  If you need access to a printer, you must make your way to some obscure location in the basement.

The only service here that excelled was the valet and bell staff.  They delivered us safely to Minute Maid Park.  And were also available to pick us up.  And they were incredibly friendly and caring the next day.  (I suffered an injury at Minute Maid and the front desk here looked at me like I had two heads rather than a head injury).

Do I dislike this hotel?  No, I do like it.  But it's certainly nothing THAT special.

01/08/13 | Link | Rating: 4.0
68. Nuri G.
I stay in a lot of Marriott hotels for work.  I'm a Marriott Platinum, and I have been for five years.  Of all the Marriott affiliated properties I've stayed with, this has stood out as the nicest one.

The hotel reeks of old-school class, tastefully restored.  The staff is polished and friendly (the front desk clerk walked me to the elevator after a lovely chat),  the room was comfortable and spacious, and I received turndown and ice service every evening.  The workout room was larger than most hotels, and contained a larger variety of high quality equipment.

My co-workers and I enjoyed the bar.  Although we didn't have dinner here, breakfast was true restaurant quality (also, free for Platinums).  

The Marriott reception was amazing -- free, local beers, and some innovative and delicious cuisine.  Beets and Gnocchi?  Yes, please!!

Pro-Tip:  Great Government Rates

TLDR:  Gorgeously restored classic building turned upscale hotel property.

04/09/13 | Link | Rating: 5.0
69. Jeremy P.
This is a great, great place to stay in downtown Houston.  The location is as good as it gets with respect to its vicinity of downtown Houston's budding nightlife to mass transit - there is a lightrail stop less than a block away that will allow you to visit other "districts" (museum, etc., etc.) in Houston.  The hotel is amazing!  The details of the design are masterful and this is carried out from the lobby to the rooms.  The staff was also very nice and knowledgeable.  I really enjoyed my stay here and would recommend this place to everyone who visits downtown Houston, overnight!

31/10/13 | Link | Rating: 5.0
70. David C.
Hotel Icon. What was once Voice Restaurant and Mushroom Soup to one Yelp generation had been transmuted by the mere passing of years to a status at once magical and also camp.

Without plagiarizing-- we stayed here after I debated for literally a full day between Hotel Icon or the St. Regis (multiple phone calls and canceled reservations) for New Year's (checked in at 3 AM) cause I wanted to really start the year off on a high note. Considering how high I was aiming, there was a small letdown, but the Good outweigh the Bad and the Not-So Ugly.

The Good:

Rooms aren't plain old hotel rooms. There's some character in there. It looks a little forced at times, but I really liked some little details. I like the recurring Home-on-the-Range theme. A lot of pictures of Bovines. Even a bull-with-horns peg for jackets or bath towels or bathrobes in the bathroom. That was my favorite thing about the hotel, that bull with horns peg.

Bathroom is absurd. Bigger than bedroom. Nice shower (could use much more water pressure), solid hot tub though the vapor jets for the whirlpool did not work-- and I didn't want to risk getting killed (more on that later under 'The bad:')

Free WiFi. Cheapest room service prices I've EVER seen though we still didn't order room service. I'm talking... competitively priced with Barnaby's or West Grey Cafe prices... From ~$7 to ~$20. None of that toast, eggs, bacon, sausage for $28 and coffee with French Press at $15 b.s.

The Bad:

This place is a ghost town and reeks of desperation. This can't even 100% be blamed on Hotel Icon. In fact, they should be applauded for renovating and even maintaining a pretty nice spot in this completely dead part of downtown. Absolutely dead. There's also this big piece of paper on the very nice desk that has all these safety warnings: "If someone knocks on your door, DO NOT OPEN THE DOOR. Ask what he's doing there and call the front desk before opening the door." The romantic in me, the special evening planned, is slightly troubled. Again, it is cool that the hotel does this, I just wish it didn't have to...

The worst thing about this hotel is $28 valet parking. That is absurd. And they can be a tiny bit deceptive or at least unaware-- I asked if there was metered parking on New Year's Day, and the guy who answered the phone said, "Yeah, probably." There wasn't. I parked at the meter.

The Not-So Ugly:

Toothpaste and toothbrushes (in the afternoon around noon) took 2 calls and 30 mins. I hate waiting for this kind of stuff, I don't know why-- combination of being impatient and insanely anxious that they'll knock just as I'm doing something in which I can't answer the door. Issue spotting.

I was told I'd be automatically upgraded to a suite at check-in over the phone if there was availability. At check-in, I was told I was already upgraded (which I wasn't) and I'd be willing to be a pretty penny that there were a bunch of unoccupied suites and junior suites. At 3 AM, I'm not feeling charming enough and didn't care.

The bed itself, while nicely decorated, didn't feel like I was sleeping on a cloud. I want every nice hotel that I sleep at to have a better bed and bedding than my own. I do have a pretty nice $1000 mattress and rock the 700 thread count but a hotel that is purported to be one of the best in Houston should have a much, much, much nicer bed and bedding than mine. The sheets felt even a tad scratchy.

Conclusion:

If you were, as I was, thinking this was one of the tip-top hotels in Houston, you will be sorely disappointed. I thought I was getting a $229.99 a night hotel with my points and the thing I signed said $68 on it, to which the concierge (good guy, friendly) said, "Yeah, you didn't see that." Later on a friend told me he stayed for around $100 a night and they slashed that because his whirlpool was also not working.

Aside from the whirlpool issues, if you do get a good deal and lower your expectations a tad, this is a pretty awesome hotel for a quiet & intimate getaway. Even though both the girlfriend and I are fussy about a bunch of details (IKEA twister lights are a HORRIBLE idea -- remove those things immediately please / sheets / water pressure in shower and in toilet), less jaded people will undoubtedly be impressed and would never believe a $100/night price tag.

When I start cheaping out on my girlfriend and doing "Staycations," I'll give this place a thought. Definitely a fan.

03/01/13 | Link | Rating: 4.0
71. TJ Lee W.
Don't use the valet service, and don't trust the kitchen staff.  First, they smashed up the back end of my rental car, and flat out refused to pay for it.  So luckily I got insurance through the rental car place, because otherwise I guess I would've had to shell out thousands of dollars for the repair.  Second, to the kitchen staff, you know what you did.  You dirty, rotten mothers.  Thanks for my rancid Wagyu beef.  Oh, but the icing on the cake was the bartender who when I asked for a double bourbon poured me the one that was 35 dollars per shot without informing me of it.  I'm Marriott Platinum.  I stay at Marriott's, Ritz-Carltons, and Boscolo's all over the world, and I'm telling you, caveat emptor.  I've let this settle for four months before posting, and I'm still giving you one star?  I've lived on four continents, and two third world countries, and if you can't get at least three stars from me, you're doin' it wrong.  Well, if it was the kitchen staffs intention to really screw me, they should be happy, because mission accomplished.  That's what I get for tipping with 20's.  Well, I'll never be generous to another American again, because they'll just think I'm some rich jerkoff, and so screw me.

08/11/14 | Link | Rating: 1.0
72. Jessica B.
Loved our room #1218, the Waldorf penthouse...absolutely best room in the house, thanks Icon!  Room was clean & comfortable plus this 3 floor room has a patio for parties & an inside  bar   Loved it.  Will defiantly return

10/06/14 | Link | Rating: 5.0
73. Bobby J.
If you are going to stay downtown in H-Town ... THIS. Is the spot to do it!

My wife and I came into for a concert and are really glad we chose here. The hotel has lots of charm and is unique. Normally I don't care about things like this, but it stood out to me.

Staff is diverse, friendly, and look to provide good service. Cab fare is a flat $6 for downtown so that is a bonus if you don't want to drive.

Showers pressure is STRONG which is great. Elevators are a little small so you may have to wait on a another one if more than two people on it.

All in all ... A good hotel to stay in!

19/07/14 | Link | Rating: 4.0
74. Odie O.
Its not everyday that I get to have a quick overnight trip with the Mrs.
On this particular trip we were headed to downtown Houston for a Muse show at the Toyota Center.
Normally its all about the nearest Holiday Inn, but as we were scouring Hotels.com , we came upon a special for the Hotel ICON. Half price during the week. We agreed to splurge since this was a fun overnight, and we were not disappointed.

Hotel ICON was once a bank like 80 years ago, but they took that old 20's style architecture and turned it into a swanky hotel.
The lobby features sky high ceilings, huge marble columns, a Over sized Bank Vault door behind the check in counter, Tiffany Lamps and glass works, Black Iron bars creatively placed, and some old school elevators and general decor.

After checking in, we hung out in our room for a few hours before heading out.
The room was very cozy, with a comfortable king size bed. The bathroom was as big as the bedroom section, and again features some high ceilings, lots of tile work and quality plumbing accessories. The tub was a 2 person Jacuzzi style, and the shower was as big as 3 showers, enough for 4 people....

After enjoying a night out, we returned in time to place a late room service order, and again the hotel met and exceeded my expectations. Food was prepared to order, huge portions, and good use of ingredients.

Parking was an additional $28, and the Valet didnt have our car ready even though we called down for it earlier, but thats not a big deal...

Overall for the half price room, it was a great experience. If I had that deal again, I might consider staying there next time i'm in Htown. When I get to the point in my life where $330 a night is a normal amount to spend on a night at a hotel... I will sing a different tune... Until then, I troll the Groupon/living social deals...

23/03/13 | Link | Rating: 5.0
75. Staci S.
For almost $400 on a Thursday night for supposedly "one of the best suites" here. ...Disappointed! ! Waste of money!  Tried before-BAD!  Tried 2nd time- I will NEVER go back!  You would think that a hotel that has received 4-5 stars and a guest is wasting close to $400 , that these people would want to or at least fake it to jump through hoops, like. .ohhh, the manager leaning on the bar, watching you purchase a bottle of overpriced (and overcharged for wrong bottle) of cava,  would offer to help take said item up to your overpriced room because you're trying to get some decent food in your belly because their room service people never answered the phone. To no avail.  Customer service here is by far closer to a 1 or 2 for how much you pay. I've had better pillows at a holiday inn express!!! Major League Fail! !

12/09/14 | Link | Rating: 1.0
76. Brittany M.
I stayed one night in the basic queen room.

Pros:
-Great customer service - we were checked in and out in a timely and friendly manner, and they brought us a stand up fan for white noise upon request.

-Breakfast from room service was tasty and prompt

-A shuttle picked us up from our event within about 5 minutes of calling.

-The location was pretty much perfect. We were right across the street from Hearsay (a great restaurant with fantastic reviews), and three blocks from the Wortham Theater (our destination for the evening).

-Everything was very clean.

Cons:
-The room itself was maybe the smallest hotel room I've ever stayed in. I'm not a very large person, and I had to turn sideways to get in between the large chair and the bed.

-There was neither a bathtub in our room nor a hot tub for the hotel. This wouldn't have been such an issue, but I called ahead of time to make sure our room did have a bathtub. When I spoke to the front desk about this, they said I must've spoken with the main reservations office and they just didn't know. We could have upgraded for $50 more to a King Suite, which is the first level that has a bathtub, but we were already running late and didn't have time to switch rooms.

-Parking. You can either park at the meter or park in their overnight lot, unless there's a third option I'm not aware of. The lot is in the same building, and there is a sign that says Hotel Icon parking. The pricing sign says:
Hotel Valet - 12.00
Overnight Parking - 29.95
All Others - 29.95
I took that to assume that hotel parking was $12, but it is $29.95 (plus tax, of course), and when I asked about that they said it was a different company (that just happened to be in their building and that got billed through their front desk.) $30 for overnight parking downtown isn't terrible, but I find it odd that the hotel guests pay the same as anyone else does and I was a little irritated that this seemed not fully disclosed ahead of time, but to be fair I could have asked for clarification on the sign.

27/09/14 | Link | Rating: 3.0
77. Gregory N.
Enjoyed my wifes birthday dinner with a party of 18, good for large parties w grand vaulted room, all the apps & entrees arrived  together & staff seemed overwhelmed considering they were half empty on Sat night , I had the meatloaf with risotto & grilled veggies.  The food was good, meatloaf had a savory mix of beef , lamb & bacon, risotto had a great consistency but was bland, squash, carrot and zucchini grilled veggies were good.  Didn't use complimentary drink ticket because its only for restricted bevs & we like premium.  ROOM WAS GREAT.  Returned to restaurant at noon, given breakfast menu then was switched to lunch, told I could get scrambled eggs still (no doubt leftover from breakfast buffet) had fish tacos... must be shift change because they had only 1 other table and it was still 40 minutes to arrive.  They looked good but were underdone & BLAND, coffee was good.  3 stars for the atmosphere & entree.

28/09/14 | Link | Rating: 3.0
78. Kell C.
The hotel is beautiful, but the hotel staff is horrid and the most unwelcoming I've ever experienced. Lack of service every step of the way from the non-existent wake up call to the bar staff that will ignore you, to 2 days of no housekeeping. My stay was during a music festival & I had 2 trucks that needed to be parked - so I worked out a deal for special spaces at a whopping $120 a day. The hotel manager actually found me at dinner in the lobby and asked me to move one of my trucks - and it was a downpour outside. Stalked at fucking dinner to move my vehicle?  In the rain to boot! Something is very wrong at this hotel. Don't let the fancy as fuck decor lure you.  You will be disappointed at every step of the way.

31/05/14 | Link | Rating: 1.0
79. Jorge M.
I've enjoyed staying in this hotel for several years and several owners
I believe marriott owns the icon now
Regardless. The rooms are spacious clean and spectacular and quiet
The lobby bartenders know how to mix!  Reception is always polite and knowledgable.  

Excellent location for a weekend with your sig other.  Bars, food , the rail is just a block away.  

I have only good things to say about this hotel

05/01/14 | Link | Rating: 5.0
80. Scott S.
This hotel has wonderful common areas. The use of space in a converted turn of the century Bank was fantastic.
The elevator space, however was inadequate. Forcing my party to wait for the next elevator on several occasions.
Our room was a little smaller than expected, but given the age of the building this was forgivable.
The view from our room was fantastic.
There was a kureg (sp?) Single cup coffee maker in our room, which was nice.
Unfortunately the niceties stop here. We were in the hotel for three night, and we never received maid service once. We had to repeatedly ask for extra towels, and when they were brought the numbers were inadequate. The coffee set up was never restocked so we ran out after a day.
The AC was hit or miss, my room was either freezing or too hot no matter what we set the AC to.
I would probably stay at a more modern hotel next time I'm in town. The novelty wore off pretty quickly here.

13/08/14 | Link | Rating: 3.0
81. Megan R.
I had problems booking a room using my Marriott rewards points and the staff at Hotel ICON went above and beyond to make sure I got what I wanted. I am extremely impressed at their level of commitment to their loyal customers.

16/02/15 | Link | Rating: 5.0
82. Jennifer N.
Extremely disappointed in the direction this prior gem is headed. My husband and I got engaged at Hotel Icon about 4 years ago. I loved everything about the place. Our recent stay, however, was extremely disappointing. They have removed the mini bars from the rooms, room service was terrible, and to top it off, the coffee stirrer in the room had been previously used and placed back in with the other condiments, old sticky coffee and all.  I am not a picky sleeper, but this had be THE most uncomfortable bed I have ever slept in. We spent around $600 at the hotel for 2 nights, including valet and room service. Unfortunately, we won't be back. Another example of a corporate chain moving in and messing everything up. Shame on you Marriott.

04/08/14 | Link | Rating: 1.0
83. Lynn N.
Disappointing. Could be spectacular; so not. Building is cool, old. Love the lobby and red doors on each sleeping room. Bed is comfy. Size of room, bathroom is large, very generous. Creepy feel throughout hotel lobby, hallways, room. The darkish lighting? The staff doesn't care that much? It's kind of dirty? Won't be back. Would not recommend.

25/02/15 | Link | Rating: 2.0
84. Philip R.
Zero complaints. Hotel staff was awesome. I would highly recommend the kiss and tell package, if you are looking for a romantic night with your significant other. My fiancé loved the dozen roses, chocolate covered strawberries, champagne, and breakfast in bed that comes with the package. I'm not kidding when I say it was the best experience at a hotel that I've ever had; my fiancé didn't want to leave. We will definitely be back and would highly recommend to others! Thanks for an awesome experience on a special night Hotel ICON staff!

24/11/14 | Link | Rating: 5.0
85. Jennie B.
I absolutely love this hotel! From the shower to the soaking bathtub with spa jets it's amazing. The staff is so sweet and helpful the boys are delightful very nice, write down to the young men and women who work the desk. I say I couldn't have been more enjoyable. The location is superb amazing walk to all the fun local bars that make delicious craft craft cocktails with an amazing bass my only complaint is that I couldn't stay longer.

16/12/14 | Link | Rating: 5.0
86. Jennifer B.
Love the ambiance and decor. So much history, but it is beautifully maintained. Hubby and I did cultured cuisine package to see the Rockettes. Hotel is great. Line and Lariat is passable but not worth the money. So much great food nearby, why eat mediocre food. Bs tanga and Hearsay, both across the street, were awesome!

29/12/14 | Link | Rating: 4.0
87. Jonny S.
Love the Marriott Autograph collection.  Hotel Icon is housed in what used to be an old Bank.  It's very convenient to the Theater district and other sights downtown and close to a stop on Houston's light rail too.  You get a touch of old hotel charm, but with modern amenities.  Staff was very good too, from front desk to valet.  And they have a shuttle to take you around downtown so when we went to the opera we didn't have to deal with parking there.  The breakfast buffet was just so-so, and had a bit of a hiccup when they didn't provide feather free pillows as requested before checking in, but overall a very good experience.

05/05/14 | Link | Rating: 4.0
88. Jennifer B.
Truly a wonderful place to escape from it all.   Room service is a little slow,  but other than that,  this hotel is truly a treasure.   Food is really fantastic.

25/05/14 | Link | Rating: 4.0
89. Katie S.
This an AMAZING hotel at a steal of a price! The room itself was neat and well-designed. We loved the big glass shower, jacuzzi and general layout of the room. All of the staff was VERY friendly. For our anniversary, they sent us complimentary champagne, strawberries and whipped cream! So sweet!

Although the $29 overnight parking fee was a drag, we really appreciated the free shuttle! I believe it went anywhere within a three mile radius (which covers a lot downtown!) So, the wonderful thing about the shuttle was that I could wear fancy heels to our fancy dinner out and not feel bad about the cab fare we'd have to pay simply because of my shoe choice. Free shuttle and fancy shoes for the win! :P

The food in the Line and Lariat was REALLY good. We scoped out the surrounding blocks for a cute little breakfast restaurant on Sunday morning before 10am, and had no luck. Went back to Hotel Icon, passed on the $17 breakfast buffet (though it did look good, seemed a little pricey for food that's been sitting out a while,) and ordered the Huevos Rancheros and the Vanilla Brioche French Toast. YUMM! Could've ordered it as room service instead, but I rather enjoyed sitting in the quiet, nicely decorated dining area/lobby.

So, five stars for Hotel Icon! Thanks for a great anniversary weekend! :)

29/07/14 | Link | Rating: 5.0
90. Andrea H.
My boyfriend and I stayed here for our one year anniversary.  We live in Houston and thought it would be fun to stay the night in downtown Houston since we don't usually frequent the downtown area.

I love that the hotel is in a restored old bank building.  The lobby is beautiful and when we first came in I had a glass of "iconic tea" that was on a table near the front desk.  It was very refreshing--not too sweet.  Behind the main desk is a bank vault.  The overall aesthetic is beautiful.

We walked up to the mezzanine and watched a bride and groom getting their wedding pictures taken.  That was fun.

Our room was great.  We had a nice view of downtown from the 9th floor.  The decor was tasteful and I loved the jacuzzi tun as well as the separate, large shower.  There was a nice robe in the closet--a nice plus.

We walked to The Pastry War for drinks and then had dinner at Sambuca.  The hotel also has a shuttle that will take you to other parts of downtown.  You are also right next to the rail.

The hotel is owned by Marriott, so my boyfriend was able to use reward points for our stay.

I highly recommend Hotel Icon!

06/04/14 | Link | Rating: 5.0
91. Smorga M.
As far as hotels go there are positives and negatives you should no about.  

Rooms are good with plenty of electrical outlets for charging computers etc....

Internet / WIFI is free but so slow it really is useless.

Happy hour runs most of the day but the bar is all dudes so no good for picking up girls since there are none.

BIGGEST THING YOU NEED TO KNOW...the valets are complete pains in the ass and very aggressive for tips...this really makes me not want to stay here again.

12/06/14 | Link | Rating: 3.0
92. Craig H.
Nice hotel and staff. Great workout area! Breakfast is a little lacking but not bad. Gifts location for night life.

04/01/15 | Link | Rating: 4.0
93. Jennifer M.
The best hotel I have ever stayed at. From the moment that we were greeted with a very kind smile and delicious spiced pecans at the front desk we felt welcome.

The room was extremely clean and comfortable. I have to say that the jacuzzi tub and city view were the best parts of the room even though the whole thing was great.

For dinner we went to the restaurant in the lobby. My husband had the steak (it was the best steak I have ever had!) and I had delicious scallops.

They even helped us celebrate out anniversary by leaving strawberries and champaign in our room.

It is conveniently located next to many bars and restaurants. You can walk to many of them but, if you don't want to walk Icon does have a complementary shuttle.

I would stay there again in a heartbeat!

08/12/13 | Link | Rating: 5.0
94. Christiana S.
I wanted to give this hotel 5 stars.  However, I can be a bit stingy with 5 stars.  5 stars means it was perfect and don't change a thing.  This hotel is very, very close.  4.5 stars, I'd say.
The building is historic, beautiful, and tastefully design and decorated.  It has definite charm and romance around it.  The rooms especially are beautiful and well-appointed while being spacious enough to feel pampered (we stayed in a whirlpool king suite).
This hotel provides turn-down service, which means they prepare the bed for sleeping and fill the ice bucket with ice before you return for the evening.  A lovely touch.
The staff was wonderful, helpful, and friendly.  Every staff member seemed eager to assist and greeted us whenever they saw us.  The valet staff was particularly good at not making us wait too long to retrieve our vehicle, which can be a problem when busy.  The shuttle service is wonderful and will drop you off right at your downtown destination.

The cons.  Every place has them I suppose.  Here is what is keeping me from giving 5 stars, and yes, I'm nitpicking, but at these prices I should be nitpicking.
1. I am a gold elite with this brand and requested feather-free when I made the reservation.  It was not feather free.  I called the front desk, who immediately apologized and said they'd send up new pillows immediately.  An hour later I called again and talked to someone else, who said they don't have access to those pillows and apologized for being told they would arrive promptly.  We received them the next day when housekeeping serviced our room.
2. The bed was NOT COMFORTABLE.  Granted, I have fibromyalgia, so most beds aren't the best.  But this bed left both my husband and I with back pain the entire trip.  Hard as a rock.  I don't understand; I suppose as an Autograph collection, they don't need to use Marriott standard bedding, which I always love.
3. The breakfast buffet left a lot to be desired.  It was great it was free with my gold elite status, because I would have been disappointed to pay the full price.  The food was all way overcooked and under-flavored.  However, it was a nice touch that they offered a made-to-order stand for omelettes and waffles.

Overall, a wonderful experience, and I will stay here again.  It just wasn't quuuiiiiite perfection.

07/05/14 | Link | Rating: 4.0
95. Kharima R.
I was here for a Casino Night event. I have been here previously. The valet parking is extremely limited. They have like 50 parking spots which is a downfall if you ever have to attend an event here that many other people are attending as well.
The hotel itself is very nice and well kept. When I got there the bar area was filled with a lot of people in their chic attire. Pretty upscale environment. The servers / cocktail waitresses were quick from what I could see. They made sure the areas stayed clean and empty glasses were removed. I will return nice venue.

26/01/14 | Link | Rating: 4.0
96. Marcy K.
Absolute WORST service I've experienced at an "upscale" hotel/restaurant. Group of plus 10 staying at hotel, reservations to eat at hotel for 7:30p. Approximately 115 minutes later, we had yet to receive our meal. We called for manager who said he would comp part of our meal. When we received our tab, NOTHING was comped. All they did was give everyone ONE glass of champagne as an apology. What a joke.

When you're paying over $70/person, service should be exceptional. Don't waste your time, much less your money.

01/08/14 | Link | Rating: 1.0
97. Lisa S.
Absolutely loved staying here. Didn't like $29 parking. But all went well until 5 days after our stay, they charged us over $600 to our card. We called them, they say they have no record of charging us..Well, our bank sure has a record of it...Now having to dispute this charge..Hassle..will not stay there again because of it..

19/02/15 | Link | Rating: 4.0
98. Chelsea R.
Texas hospitality meets elegance at this lovely hotel in the heart of downtown Houston. I had the pleasure of staying here over the weekend as I was running the marathon on Sunday. I checked in Saturday afternoon...early and they already had my room ready. They were one of the hosts for the race and even had Chevron Houston Marathon room keys which I thought was a nice touch! My room had a plush bed, pull out couch, coffee table, and the bathroom had a stand alone shower and a separate jacuzzi bath tub. They even had some spa products in there to use. This is probably one of the nicest hotels I've ever stayed in and the price was very reasonable. The restaurant/bar area in there was super cute as well. I will definitely return.

20/01/14 | Link | Rating: 5.0
99. Meticulously p.
One of my favorites in Houston because:

In suit Jacuzzi that was amazing and you can look out the massive Windows to a city view. I stayed one night and took a total of four baths. I brought my own special lotions and salts, it was amazing!!!!

Metro right outside your door

Amazing gyros across the street (nikos nikos)

Bars, pizza joint in walking distance (the ones across from the park where niko niko is located are awesome.

Happy hour at bar hotel that hosts fancy drinks.

Room robe

Massive Windows for an awesome view

Aaa discount

Mercedes bus shuttle

Mini fridge

I can't wait to go back!!!

30/08/14 | Link | Rating: 5.0
100. Ginger S.
If there was one word to describe this hotel, it is GORGEOUS! The room decor is modern, elegant, cool colors, comfy bed, and don't even get me started on the bathroom! We stayed in a junior suite with the jetted tub. The shower is big enough to hold a party in! The whole room was one giant "wow factor". There were a few issues with not enough towels, they forgot to stock the coffee, and runny eggs at breakfast, but the manager was beyond helpful and gracious in making everything right. No self-parking and valet is $29 overnight, but if you want to stroll from one bar/restaurant to another, this is the place to be. Parked the car overnight and went to 5 places within one block of the hotel, and there is tons more late-night fun on surrounding blocks. I would not hesitate to recommend this hotel or stay there again.  A little pricey, but worth every penny.

16/02/15 | Link | Rating: 5.0
101. Cyndi F.
My boyfriend and I celebrated one our One Year Anniversary here this past weekend. We made reservations two days before and got our desired room (King) with no problem. We also set up dinner reservations at the Line & Lariat.  We loved everything about this hotel. The check -in process was quick and the staff was very friendly. Our room was beautiful. The bed was spacious and super comfortable. The restrooms were very clean and also very spacious. I loved how they had a magnified mirror that retracts from the wall...definitely useful for us ladies while getting ready.

Our dinner reservation was also very good. We had made the reservation for 7pm. Went downs stairs about 6:45 and they had no problem taking right there and then. Even sat us by the wall, which were my specifications when I had made the reservation.  Not to mention that the food was just amazing...from the jalapeno and cheese corn bread and butter they start you off with, to our 12oz. rib eye. We combined rib eye with come green chile mac & cheese and some garlic mashed potatoes. It was absolutely delicious! To top off our evening we ordered Red velvet cheesecake w/ ice cream to go. It was also very good. Before heading back to our room, we decided to check w/ the lady at the front about where to get some toothpaste (we had forgotten ours), and she said they have some there and sent housekeeping to our room with complimentary toothpaste.

At check out time the process was quick and simple. We texted the number on the parking valet ticket and they had our car ready in 5 minutes. Thank you Hotel Icon for letting us experience a very lovely evening. We well definitely be back. Already making plans for February.

14/12/14 | Link | Rating: 5.0
102. B P.
Not bad, but not a great place either. Unfriendly staff, very unwilling to help. Nice room, but nothing out of the ordinary. Lobby and hallways are dark, creepy. Weird decor. Some places in this hotel, such as the elevators, feel more like a cheap, rundown hourly motel, not the upscale place it pretends to be. For this hotel, wait until you find a cheap deal on travelocity or priceline, not worth paying more than $110. If you pay more, go somewhere else. Houston does have better upscale hotels.

08/05/15 | Link | Rating: 3.0
103. Rachelle F.
Oooh la la, such as snazzy hotel. I love the hallways with the red doors and the ornate carpet, and the rooms are just spectacular, although a bit on the small side. I'd definitely rank this hotel at 5 stars if they offered affordable parking nearby, but on a Saturday afternoon, I had to go a few blocks away to find street parking so that I could avoid the high priced valet.

Even if you're not staying the night, you should definitely visit this iconic ;-) hotel. The lobby is extraordinary with the bar right in the center of it all. And if you happen to pass by the free tea juice pitcher, go ahead and help yourself. You won't be sorry.

05/08/14 | Link | Rating: 4.0
104. Gary M.
Had a quick weekend getaway a couple weeks ago... I have to say big time improvement from when I was last there a year or two ago.  Not sure if it's the new management or what, but I received stellar and exemplary service from their F&B Manager Ashley Johnson and also fantastic service eating at the bar by bartender Terry.  

I had stayed icon many moons ago around 2005 when my loft was being built across the street and had super service, then it seemed to go down a bit.  But things are looking bright now!  

You should go check out the place, stay there, eat there, whatever.  It's a fun Houston hidden gem.

15/01/15 | Link | Rating: 5.0
105. See K.
I came in with a few girlfriends for girls night out last weekend and hotel icon was the perfect stop for a drink! It's chic, elegant and the service was TOP notch! Erik made us great mojitos to start out with....and I'm picky about my mojito!!!!! He passed the test! My friend ordered the cucumber martini with brown sugar and cayenne pepper that he recommended and she said it was  better than the one she had in New York(which she never shuts up about ;) ) our experience was great and we all will definitely be returning!

06/02/15 | Link | Rating: 5.0
106. Tom M.
I stayed at Hotel Icon on a Thursday night while in Houston on a business trip, and my overall impression was quite positive.  The hotel is housed in an older building in downtown Houston.  The area is both walkable, and there are numerous restaurant, and nightlife options within a few block radius.  I did not experience the hotel bar, though it appeared very well attended during the happy hours rush.  I was drawn to the design of the hotel as it is housed in an older high rise building.  They appear to have made significant use of the existing spaces, and it gives it a very old school feel.  The hallways end up feeling musty, and old due to this, but do not let that fool you...  The rooms themselves are very well appointed, comfortable, and clean.  While a few minor things were incorrect in the room (noisy old fridge, broken cabinet door), I would say the room was excellent.  I cannot bring myself to give this a 5 star rating, however, I can give it a strong recommendation as a top 4 star hotel.  I will definitely be staying at this property in the future.

12/05/15 | Link | Rating: 4.0
107. Tiffany J.
The bar area at Hotel Icon doesn't disappoint!! In fact it's a great setting for Happy hour, pregaming, and a night cap. Solid bar menu options and good drinks. The bar staff is very hospitable and super helpful creating customized drinks.

19/04/15 | Link | Rating: 4.0
108. Scott A.
Shame on hotel icon. After my parents(marriot members for decades) requested a refund of points used for a stay icon has responded to them and threaten to sue for libel. Be careful here, if they don't like your review they'll just remove it and threaten to sue.

Oh I forgot to mention there was a MOUSE in their room. Shame on hotel icon.

07/01/15 | Link | Rating: 1.0
109. Angela C.
I am a sucker for anything that has a good history and Hotel ICON has more than I can tell. When we pulled up to the front of Hotel ICON I was so stoked we would be staying right there in downtown.  There are tall buildings, restaurants, bars, even the homeless guys asking for cigarettes.  It's all there!!  Reminds me of home in Dallas!  Love it!  (Minus the CRAZY drivers!)
Now as you walk through the Hotel ICON you begin to feel small.  Everything looks so amazing.  The decor is timeless, the lighting low, the space enormous. Our room was beautiful.  We had the smallest size room I believe, so there was one double bed, a desk, chair, and dresser with LED TV in the room, and a beautiful bathroom with a huge walk in shower.  There was plenty of room for my husband and I and our things.  We didn't get in each others way, so that was a bonus!   There were also 2 huge windows in our room on two separate walls so the very first thing I did was open those bad boys up!  
The bathroom had quite a lot of room and was stocked with a hair dryer, shampoo, conditioner and body wash.  There was a huge walk-in shower with about as much interior room as a small SUV...kid you not.
The mattreee on the bed was extremely comfortable.,..so much so that we are going to buy a new bed this week!
In the morning there is a huge buffet downstairs.   You can order in your room or go to the lobby to eat.  There is a super clean fitness center as well as spa available.
Parking at HotelICON  is $32 for valet overnight.  There is not other garage at the hotel, but plenty of parking lots around.  We found one that was $8 Sun-Thurs and $10 Fri and Saturday for 10 or 12 hours.  It was half a block from the hotel.  The only thing about parking at the lots is you have no in-and-out privileges.  Meaning if you leave, you will have to pay for parking again when you come back (unless you are lucky like me and nobody is in your spot yet!)  Make sure once you get to the hotel, you plan on not driving anywhere else.
Hotel ICON does provide a shuttle service in the 11 passenger Mercedes van FREE of charge within 3 miles of the hotel.  You can find just about anything you need within 3 miles of that hotel, so you are good!
Overall my husband and I had a wonderful stay at the Hotel ICON.  It was the perfect getaway for us and I want to thank the super friendly staff for their hospitality!  Next time we visit Houston, we plan to stay at the iconic Hotel ICON.

28/01/15 | Link | Rating: 5.0
110. Jesse B.
Hotel ICON is part of the Autograph Collection owned and managed by Marriott.

This property started as a bank in 1911 and remained so until 20 or 30 years ago when it was converted to a boutique hotel.

The lobby is stunning and really comes to life in the afternoon. The food is great. I had the salmon and mac and cheese one evening and a burger for lunch. Marriott Rewards Platinum Elite members are treated to a free breakfast in the restaurant.

The rooms are surprisingly spacious and the bathrooms are bigger than many NYC apartments. The bathrooms have beautiful tile work, wallpaper and separate tub and shower. It is very easy for two people to get ready at the same time.

I cannot say enough great things about the beds. I tend to have problems sleeping in hotels and was able to get a solid 8 hours of sleep, which is practically unheard of for me. I seriously debated on whether I could fold the bed up and somehow fit it in my luggage.

The staff is super friendly and courteous. There are no ice machines on the floors, but at night they have a friendly lady delivering ice to anyone requesting it.

Being in the historic district, the hotel could not be in a better location. There are lots of things to do within a couple of blocks and the light rail has a stop right outside the front door.

You will not go wrong staying at Hotel ICON.

22/11/14 | Link | Rating: 5.0
111. Tara K.
Great customer service all around. If you do get a room get that awesome tub!! I love the feel and look of the rooms and lobby but I have to knock off two stars because the bed was super hard! Not a comfy mattress at all. Not sure if it was just our room but it seemed we had no issues when we stayed a few months earlier.

22/04/15 | Link | Rating: 3.0
112. Mindy H.
Icon is part of the Marriott Hotel family, and they full renovated this space in 2012.  I applaud their ability to maintain the unique historic charm of this space, while modernizing it. The Icon resides in what once was known as the Union National Bank building built back in 1911.  You will still find the original bank vault behind the reception desk.  The customer service at this hotel from check in to check out was phenomenal.  The hotel is conveniently located steps from the main light rail line that goes to the museum district, and within walking distance of the skyline, historic, and theater district. Want to get somewhere close by downtown, no worries, on a first come first serve basis from 7am -11pm you can take the hotel complimentary shuttle.  They offer a covered valet parking for an additional overnight fee.   The free high-speed wireless connectivity actually worked well in the rooms as well as the lobby. They even are pet friendly, and serve a complimentary non alcoholic refreshment and tasty nut mix by reception.  The hotel was sparkling clean.  The lobby is beautiful with the spacious high ceiling and columns.  You must enjoy a drink at the lobby bar and sit back and relax and enjoy the ambiance.  Just pass on eating in the restaurant as it is not so "award winning".  I would definitely love to stay here again.

13/02/15 | Link | Rating: 5.0
113. Romero L.
Very trendy me and my wife enjoyed our stay.We ordered room service and were blown away  from the food.Pancakes the size of a spare tire no joke.

17/04/15 | Link | Rating: 4.0
114. Yaofu Z.
This is my fisrt time here and I think the place looks great. I like the historical details left behind.

We had dinner at the place in the lobby. The food is however not very impressive. I got red snapper. It was breaded and fried up. There is also some very sweet jam on top. I feel it is a waste of the fish. Plus, the piece I got is tiny, maybe 4 oz at the most. I will recommend eating somewhere else. The stay is OK.

08/09/14 | Link | Rating: 4.0
115. Crystal T.
My hubby & I thoroughly enjoyed our stay at the Icon. Our room was perfect! Beautiful, clean, comfortable.
Valet parking and check-in at 3. Great service! Elegant lobby, lovely pictured mirror elevator up to the 5th floor. Gorgeous accents and carpeting.
Needless to say, we didn't want to leave the room but my hubby surprised me with a couple's massage at 5 in the hotel's spa! First though, a visit to the hotel's bar for a drink and cheese plate. Wonderful!
After the relaxing massage we went for coffee, dessert and a walk near the hotel. So much to do and see within walking distance! What a fun Saturday night!
Sunday morning, breakfast delivered to our room, thank you! And it was perfect!! Hot, delicious and enjoyed!
Great shower, water pressure is amazing and no wait for hot water. Love that!
We will be back! And we are already referring others to visit the Icon!

08/03/15 | Link | Rating: 5.0
116. Gabi M.
Despite a couple of not so great first impressions (see below for details on those**), I kept an open mind and ended up having a very pleasant experience during my two nights / three days at the Hotel ICON.

The central downtown location of this newly renovated hotel worked was super convenient... and the hotel itself is charming, spacious and clean.  The bathroom in my double room was one of the biggest I've had in any hotel ever, and who doesn't love a huge full length mirror as well?

The set-up of the room itself was great.  There was a well-lit desk, free wifi that worked, a comfy chair, and plenty of space to leave my suitcase.  The thermostat was spot-on too... (you'd be surprised how often I stay at hotels and am challenged to get the temperature just right).  The hotel lobby is charming and while the fitness room is in the lower lobby and seems a bit like you're in a dungeon, it has clean efficient equipment to get your work-out in during your stay.

Good thing about the work-out room because after dining at the L&L Bar on my second night, I had to work off some of the calories consumed from my delicious cheeseburger and sweet potato fries (washed down with a glass of wine)... it was totally worth it!

Room service for breakfast on day 1 was also delightful... the oatmeal was delivered quickly and served with all of the accompaniments one may desire (fresh berries, granola, brown sugar, butter, and raisins).  

One thing that I would have liked was a robe in the room -- I love robes!  Other than that, and my first interactions, this place really is awesome.

**I almost had to cancel my trip several days before, but the hotel had already charged my card and after 40 minutes on the phone with customer service, they still wouldn't budge... Good thing I was still able to go or that would have been $600 down the drain.
**When I arrived, there was only one person working the check-in area... there was a line of about 6 others waiting to check-in with no acknowledgement or welcome.  Luckily, the woman working powered through, and just as I approached the front of the line, someone else came to help her out.

All of that being said, I'd totally stay here again... and score on the Marriott points!

19/03/15 | Link | Rating: 4.0
117. Brian K.
Nice historic hotel that used to be a bank.  Pretty good location.  The rooms were nice and very comfortable.  Heard rumblings about the upper floors being haunted...

21/05/15 | Link | Rating: 4.0
118. Jeff B.
Just a heads-up, when Hotel Icon says on their website that the amount includes "transportation to downtown," this does not mean transportation from the airport to downtown, as one would assume, but rather somehow transportation from the Icon to other destinations within downtown. ("To" is very different than "within".)

Sadly, I had booked a non-refundable fare based on their advertised "transportation to downtown". When I called the day before to ask about this, both the front desk receptionist and a later manager were dismissive and at times downright rude. The receptionist said that it was clearly on their website -- if you clicked through four links and looked at the fine print, that they did not offer this service.

It's a lovely hotel, but a shame they have to do misleading fares to get you to stay there.

03/04/15 | Link | Rating: 3.0
119. Belly G.
It saddens me to write such a poor review for this hotel. Hotel ICON definitely has all the tools it needs to be a high-end hotel that it was intended to be: location, charm, looks. However, hotel ICON definitely failed to live up to my expectations (and really, I don't have a very high expectation).

To start off, I obviously live in Houston. My staying at the hotel was really a decision to splurge and to treat myself because my friend was getting married and this hotel was where all the out-of-towners were staying. Therefore, he had a special rate going on for the hotel and I was able to stay here at more than half the going rate at the time. To stay two nights obviously still cost me a good amount of money since I could just stay home for free. But I wanted to see what Hotel Icon had to offer and plus, I'm a Marriott fan (yes, hotel ICON is part of the Marriott chain - category SEVEN!)

I arrived Friday night and the only available parking is valet parking at $29 + tax per night. If you're staying Saturday night, you have the option to park on the street for free since the meters aren't applicable Saturday night and on Sundays. Other than that, you're SOL and valet is your only option.

Check in process was quick and breezy. I checked in through the Marriott app so they had already had my CC information on file. All they needed from me during check in was my ID. I was given a corner room on the 9th floor. Sweet! I proceeded toward the elevators to see that they only had two to serve all 12 floors (plus lower level) and there are no indicators outside to show where the elevators are at any given point. So  waiting for an elevator could actually take a while. If I weren't staying up on the 9th, I probably would have opted to take the stairs.

So I finally got to my room and I was in awe with the decor. The bed was firm but comfortable, the bathroom was huge - no bathtub in my room, but there's a rainfall shower head and a regular shower head in the huge walk-in shower. There's a Keurig coffee machine and internet was surprisingly free. However, there the room felt kind of warm so I checked the thermostat and it was set at 75. Weird, at home when i set my thermostat to 75, I never feel warm. So I set the thermostat down to 58 to cool it down fast.

Since I had wedding stuff to do, I had to leave the hotel. I text the valet to retrieve my car and I got a respond pretty quickly saying that it would take at least six minutes for my car. I came to learn that the respond really doesn't mean anything because sometimes it would take upward to 15 minutes to get my car even when it was supposed to be six minutes. Sometimes I didn't get a notification at all because I guess they didn't check their text messages? It's faster to just give your ticket to the valet guy downstairs. Just poor execution.

When I came back to my room later that night, my rooms was still warm. The A/C was still not working. But I was dead tired and when I laid my head to rest a little bit before going down to the receptionist desk, I fell asleep. I woke up the next morning with sweat dripping down my face, so I went down to notify them of the problem and I was ensured that someone was going to fix it. Well, Saturday was an all day wedding event for me so I didn't come back to the hotel room until around midnight. And guess what? STILL WARM! I went back down to the receptionist and they immediately sent someone named Fred up to my room. He told me that he had reset the system for my room and it should be cooling soon. Again, I set the thermostat down to 58 in hope that it would freeze the room quickly so I can sleep in comfort. No dice! My room did cool down a little bit, but not to the level I wanted it to be. Just all around disappointing.

Fred did ask me if he could offer me free breakfast in the morning for my inconvenience. I appreciate the gesture, but paying what I was paying to stay here, I didn't want a free breakfast. I wanted comfort. I wanted my money worth. If I had paid the full going rate at this hotel, I would have gone FULL BEAST MODE. The least they could have offered me was a different room, or even upgraded me to a mini suite or something, AND then offer me breakfast. In the end, I refused the breakfast offer since I was going to be leaving the hotel early morning and would have no use for the free breakfast anyway.

The next day, I woke up with some sweats on my body. I packed, I text to retrieve my car. Got my notification that my car would be ready in 5 minutes. I went down and waited and of course it didn't show up until 15 minutes after I started waiting. I hopped in my car and drove away from the disappointment that is hotel ICON. I had a better stay at a Comfort Inn in Austin at a much cheaper rate. I should have kept my money and stayed home.

P.S. If any of the Marriott or hotel Icon management happens to read this review. The room in question is room 917. FIX THE A/C

19/05/15 | Link | Rating: 2.0
120. Ray D.
PROS:
Great hotel
Great suites (Cipriani)
The management is excellent, upgraded my room for a fee, and handled any problems I had.
Clean rooms, great housekeeping
Espresso machine in my room
Awesome views
Fast WIFI
Easy access to downtown
Great historical feel to it
Non Busy / Quiet
Cool Bar/Bartenders
Awesome bathrooms

CONS:
Parking is $29 a night which sucks.
Hardest hotel to get to, if you have nothing to do downtown don't stay.
Floors smell of mold, but adds to the historical effect
One hotel key didn't work for an elevator
DO NOT EAT AT THE RESTAURANT (worst service, forgot an entree, food was crap for the price and only 2 waiters on a Mothers day service)

If your downtown and want a cool experience of a historical feel and easy access to downtown establishments, this is a cool choice.

20/05/15 | Link | Rating: 5.0