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Houston Marriott Energy Corridor in Houston, TX

Houston Marriott Energy Corridor in Houston, TX

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Company Info:

Rating: 3.58

Address: 16011 Katy Fwy, Houston, TX, 77094

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    Comments (12):

    1. Glenn G.
    Bright. Clean. Nice room. Security guard in parking lot. Bar & restaurant.

    01/02/11 | Link | Rating: 4.0
    2. Shelley B.
    DerrickBar is great! Food is awesome....Jamie is outstanding.....love the linguine carbonara and steak sandwich French dip...they are my faves.....wine choices are good too! We go there even when we aren't staying at the Marriott!

    10/07/13 | Link | Rating: 5.0
    3. Doan L.
    This is one of my favorite hotels in the area.  The hotel color scheme is bright, which is a nice change from other hotels.  

    The rooms are very clean and the beds are medium firmness.  They are not Westin heavenly beds, but not that far behind in terms of overall comfort.

    Staff is extremely nice and helpful.  Ramon from the front desk is awesome.

    Platinum members have access to a decent lounge and I've gotten upgrades to suites more than any other hotel.

    I use the free shuttle service about once a week with no issues.  Jerry, the shuttle bus driver is very friendly.  One time, while the shuttle was delayed due to rainy weather, the hotel manager gave me a ride in her personal car.  If this isn't great service, I don't know what is.

    The bar area, while small,  is lively and fun.

    The gym is on the first floor, adjacent to the pool.  It has about four treadmills and same number of elliptical machines.   The cardio machines all have built in televisions and are heart rate monitor compatible.   Free weights and some tubes are available also.

    The food is decent.  The Big Texas Chicken Breast is my favorite.  

    Some complaints from my colleagues that have stayed here -- The light from the entry door is too bright at night.  That never bothered me though.

    Overall great value for the price.

    19/03/12 | Link | Rating: 5.0
    4. Liz And Ryan H.
    Nice newer hotel, friendly staff, clean, decent food at the lobby bar.

    16/03/13 | Link | Rating: 4.0
    5. Knox K.
    Marriott is one of my two hotels and yes, as a consultant, I know I am a "point whore."  Marriott is not my preferred hotel.  Starwood is.

    That said, my team is staying at this hotel in Houston.  The best things going for this location are:  1) proximity to client; 2) newness of hotel; 3) comfort of room (wi-fi, pillows, refrigerator) and 4) it's a full service Marriott.

    As you can see from the picture I posted, the hallways are atrocious!  Who picked that carpet color and design!?  

    The biggest problem I have with this Marriott is Customer Service from both this location and Marriott's Call Center / Central Reservations Center.  

    The Front Desk and Sales Manager could not make my reservations.  The Call Center would not give me my negotiated rate.  At all the other Marriott's and Starwoods I have stayed at (and I think I average at least 150 room nights / year) the Front Desk has ALWAYS been trained to take reservations and provide superior customer service.

    I will give this location one more week before I tell them where they can stick it!

    I cannot and will not recommend this location.

    20/01/11 | Link | Rating: 1.0
    6. Adam H.
    I arrived at the Marriott a few months ago having explained to the woman on the phone that it was my girlfriend's birthday that evening and that I'd like to treat her.  She upgraded my room which was fantastic, however upon my arrival they took my money for the upgraded room but put me in a regular room.  In my rush I'll be honest, I didn't even realise until later when I went to check out the balcony ...my girlfriend had since arrived and not wanting to put a dampener on the evening I let it fly and decided I'd address it later.

    When I called the front desk the next day (staying several nights in total) they informed me that the suites were all full.  I expressed my disappointment and explained the situation in full.  They said the best they could do was refund the difference.

    On checking out I had to explain the situation all over again as this had been neglected on my final bill.  A manager came out and said thanks for staying.  Not interested in explaining myself all over again, as appeared to be the feelings of the gentleman serving me I simply left knowing I'd never have to come back.

    16/07/12 | Link | Rating: 1.0
    7. Eric B.
    Made last minute reservations tonight for 8 rooms for our Cheer team because of icy roads west of Houston, despite a one hour notice of 8 cheers moms, coaches and hyperactive girls, Michael at the front desk managed to accommodate everyone's needs very professionally and had a great sense of humor. The small Bar & Grill went out of their way as well taking care of us all, thank you Rosa for catering to our needs as well.

    07/12/13 | Link | Rating: 5.0
    8. Jordan S.
    Saw a Groupon with an enticing price and decided to use this as a romantic getaway for a night. Very friendly staff, clean, and quiet. Room was spacious with a very comfortable bed that we had a hard time getting out of. Bathrooms are nice and come with Bed and Body Works travel size toiletries. I thought that was a nice touch. We spent the majority of our day by the pool. The hot tub was EXTREMELY hot, I couldn't even get in all the way.... maybe that would be nicer during the winter? Continental breakfast was AMAZING. (See pictures) Eggs, bacon, potatoes, sausage, biscuits and gravy, bagels, oatmeal, a large assortment of fresh fruits, cereals, juices, milks, coffee, etc. It was pretty delicious and we went home stuffed. I would stay here again and recommend it to a friend for sure.

    17/06/13 | Link | Rating: 4.0
    9. Cindy L.
    Terrible!!!!!

    My wife and I attended a wedding in Houston and we stayed at the Marriott Energy Corridor.

    So it begins....... I had gone to park the car and had the room key, I dropped her off at the main entrance. I did not know they locked the doors. The security guard laughed at her while she was in the rain standing outside the door  trying to get inside. She obviously didn't have the room key to show him she was staying there. Once I got to the door I showed the card and the door was opened. No apology, no thanks for spending the money we spent. My wife then asked him why he laughed at her instead of opening the door, also told him she was a paying customer like everyone else in the hotel. We asked to speak to the manager instead, he pulls out his phone and starts recording her, which obviously does not help the situation. He told us we would be escorted out. The bartender called a cab for us and that is the most help we received. Terrible experience, we will never be back!

    02/11/13 | Link | Rating: 1.0
    10. Tim W.
    The hotel is ok.  Rooms are clean, comfortable, and good-sized.  The bar-restaurant is open, friendly, with adequate food at fair hotel prices.  The offerings in the concierge lounge are unfortunately sad, and there is nothing (no bars or restaurants) within two miles.

    04/11/14 | Link | Rating: 3.0
    11. Michael W.
    Hey I totally stayed here on business trip after I finished my community college education! I was looking on Travelocity and found this nice hotel. Almost felt like a godsend but that is not the case because I simply fell in love with this place. Upon arrival into the lobby I got to say "song ah" (Singlish to describe something that is awesome).  True to my word, I felt really at home because they room was big and
    there was more luxuries than I expect inside and outside my room. I asked for a nice desert and they brought it to me faster than I can reach a phone. I even got a room with a balcony. I would really want to stay again if I go back to Houston. Plenty of parking for my rental car as well. Never been to TX before this but even my associate from Dallas likes it too. There was even a night that I could not sleep because of personal reasons but once I left the room I quickly went back in because the hotel is perfect for the best sleep.  I felt like I warm when I stayed here. Thank you to all of you guys at the hotel for making me a happy business traveler.

    03/09/14 | Link | Rating: 5.0
    12. D T.
    Friendly front desk staff. Pretty hotel! Arrived around 8 pm. We stayed on the concierge 9th floor.
    Our room was near the elevator~no noise. I requested a roll away ,which was placed in our room before we entered-nice.
    The room was nice & clean~seemed new! Large floor to ceiling window with view of city. No microwave in the room, but we had a frig. Outdoor area -pool, hot tub & fire pit sitting area with out door bar. (Outdoor bar has certain hours). Workout room was larger than most hotels. Room service was available.
    Restaurant served breakfast ,lunch & dinner. Starbucks also & bar inside. Great price on the weekend. Pineapple water & orange water by side entrance -nice extra!

    31/08/14 | Link | Rating: 5.0