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Houston Marriott Westchase in Houston, TX

Houston Marriott Westchase in Houston, TX

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Company Info:

Rating: 3.07

Address: 2900 Briarpark Dr., Houston, TX, 77042
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Hotels in Houston, TX



Comments (45):

1. k r.
Staying for a business trip. Nice room. Lots of restaurants just around the corner. The bar, however, is way over priced. They want $15-$20 for a glass of average red wine. The breakfast buffet is okay, but again at $21 it really should be better. Wireless internet has been flagging. The staff has been very helpful. Come for the room, but that's about it.

08/04/10 | Link | Rating: 2.0
2. Shal J.
My disastrous wedding was here. Our very expensive photographer's very expensive cameras got stolen during dinner. YES. I'm fairly sure that it wasn't one of our guests. The hotel was no help. They did not seal off the kitchen (to which the ballroom is connected), they did not question their staff and they did not care. The on-duty security threw out a "this happens all the time". Huh. So, you're confirming it's not my guests (since they aren't here all the time). I'm not on CSI, but that leaves only one pool of people. But why ask them anything when you clearly get a cut of what they pawn on the days they don't show up to "work"?

To top it off, the after party was supposed to be at the hotel bar, but they randomly decided to close it before midnight instead.

Fuck you, Marriott Westchase.

01/05/07 | Link | Rating: 1.0
3. Jennifer A.
We have stayed here when visiting Houston and have always felt it's a top-notch hotel. One weekend we were there, there was a volleyball tournament which meant many loud teen girls everywhere! My 14 year-old son didn't mind, but I was pleasantly surprised that there was little noise in the hotel.

The parking is okay, and if you don't get there early enough, it can be far away from the hotel. Not too far, but still far enough to make you wonder about your car. The hotel is adjacent to lots of restaurants and that is a huge plus.

I love the area, love the convenience to the Beltway and downtown.

06/07/08 | Link | Rating: 4.0
4. Eric B.
this building has problems.  the first room I checked into the ac would not cool.  switched rooms.  second room, same problem. bldg engineer checked it,  the thermostat was broken.  the third room was better, but it's ac was not working like it should but I was too tired to deal with it.  the business center is a joke.   the monitors in the business center are at least 12 years old.  I've seen magazines that are larger than those monitors.  they are about 12 inches by 10 inches and only 2 are available.   the fitness center is great but you need to know that there are 2 fitness areas and the second area is not obvious,  it is to the left as you enter the pool area.  it has free weights and other great equipment.  The parklng lot is dark and fills up easily.  I will not stay there again. They had a ton of kids staying there due to some kind of karate competition being held there.  It was awful..  I went to use the fitness center and it was filled with kids who looked to be between 6 and 12 years old.  There were about 20 of them in there.  I could not use any equipment or even the hot tub.  I will never  stay there again.

31/05/13 | Link | Rating: 1.0
5. Aegon T.
Atrocious. Paid over 200/night for what could generously be considered a 3-star hotel. Rooms are dingy. A/c does not work and was running all night, keeping me up. Toilets must be held down to flush properly. Internet access is spotty. Staff were extremely unfriendly and do not accommodate guest requests. No dining options to speak of. Best part of the hotel is the gym, bur even that is shabby compared to most hilton gyms. My opinion of the Marriott brand is pretty low after this experience.

04/11/12 | Link | Rating: 1.0
6. Melissa R.
The overall stay was nice. The entry atrium was pretty. The room was clean, bed was comfortable, I've and vending was nearby. I didn't like how their gift shop/starbucks closed at 11 am through out the day til 5, by the time I was up and going it'd be closed for coffee, and when I realized up forgot something and needed it the gift shop was closed. Gym looked nice, pool area was so so, kinda dirty with leaves and such. But overall, no real complaints, especially for the wonderfully reasonable priceline rates!

18/01/12 | Link | Rating: 3.0
7. Alex V.
This is an old Adam's Mark redone as a Marriott. The rooms are clean, but the Hotel itself is pretty dated. The fitness center isn't bad, but it could definitely use some updating.

The staff do a pretty good job. I've never really had a problem at this hotel, staying here a lot for work.

That being said, its not a hotel I would go to if I was visiting Houston on vacation. Its definitely a hotel for people doing business nearby.

29/07/10 | Link | Rating: 3.0
8. Nick C.
It was clean. Dated. I felt all we did was wait. They must have the elevators on some kind of super-energy conservation mode because there was always a mob waiting for elevator and the same 2 elevators seemed to open up no matter the wait. Waited to get into restaurant and waited in long line once in restaurant for the omelet station. While people are waiting to get into restaurant there are about 8 dirty tables waiting for "someone" to clean them. Food was actually very good. Not sure if understaffed or what but having stayed at any number of "nice" hotels, I really felt like this hotel was trying to reach some "productivity and energy conservation" recognition within Marriott. Just no reason for this caliber of hotel to be so incapable of handling a typical convention. I notice all the meeting rooms aren't in use so I'm very grateful there aren't any more groups here or it would be unbearable. When I think of this hotel, I think of a convention hotel that doesn't know what they are doing. As I think about it, it started at check-in - we had a guaranteed room with breakfast vouchers and it wasn't until my wife insisted on speaking with manager was she "allowed" to have what we booked and had printed confirmation to receive. Just really crummy - not what we expected. Oh, and they don't have newspapers on weekends... Really? If you have a choice of where to stay - stay someplace else. Just not impressed. All this negativity... I don't want to overlook the fact that some of the staff we encountered were very polite and took pride in their jobs. So my hat is off to many of the (understaffed) front line staff.

30/03/13 | Link | Rating: 2.0
9. Win L.
This place is like an Internet black hole!  Wireless sucks, either doesn't work or snail slow.  Phone doesn't have reception. Rooms are clean but old.  Convenient location and shuttle is nice but the Internet situation needs to be addressed!! If I'm gonna be stuck in Houston, I need to at least pretend I'm still connected to the outside world!

22/02/12 | Link | Rating: 1.0
10. Debbie C.
I was in town for training and the Marriott was my company's preferred hotel in the area.

*Pretty much what you expect
*Relatively clean
*No free wireless (costs $10.95/day)

Fitness Center:
*Satisfactory. The pictures online looked way nicer than it actually is. There are a handful of each type of cardio equipment (bikes, elliptical, treadmill) - TVs on each machine is a plus
*Small weight room with some free weights and a couple of machines but nothing fancy
*Tiny indoor/outdoor pool
*Hot tub looks dodgy

*IT Helpdesk helped troubleshoot my issue connecting to the Marriott wireless network
*Front desk gave me a horrible recommendation for dinner

*2 minutes from the training facility
*Walking distance to a handful of restaurants and bars
*15 miles from downtown

17/06/08 | Link | Rating: 3.0
11. Michelle M.
Stayed here when our plans changed and we ended up in Houston for the night. The hotel was great for the price we paid. The room was clean and comfortable. The hotel had great amenities and was in a convenient location. The pool was nice, but the outdoor portion could have been skimmed (lots of plant matter had blown in). I would have liked some free wi-fi, I think paying over $10 is a bit much. We would return if back in the area.

09/07/12 | Link | Rating: 4.0
12. Crystal E.
The only thing that this hotel had going for it was it's location. Other than that, it's unfriendly guest service and subpar accommodations will leave you with a bad aftertaste.

I came here with a group of family and friends for a wedding event, and we were originally booked through a discounted group rate. However, at check in, they mixed up all the reservations and tried to give us a much higher rate than what we already had booked. It was just another hassle amongst many that we had to deal with at this hotel.

The rooms were quite dingy and didn't smell clean. The shower in my room kept constantly flooding, and calls to get maintenance's attention to fix the problem went ignored. I had to transfer to two other rooms, just to find a working one. A lot of the items in the room didn't work at all, or they malfunctioned.

Requests for extra towels, sheets or other accommodations, took a really, really long time for a response. I had to keep on calling the front desk to remind them of what I requested. It was quite an annoyance at that point.

The staff is also not very friendly or welcoming. We were told a number of times to not remain in the lobby, because we were meeting up with some other family members that came from out of town. So, if you're looking to book an overpriced room that is dirty and non-working, with rude to almost belligerent staff, then this is the place for you!

25/08/11 | Link | Rating: 2.0
13. Bob T.
This hotel is not your typical Marriott.....it was converted from another brand. Overall, it was A-OK. I like hotels with the large, high ceiling atrium over the lobby but I always wonder how much it costs to cool all that volume of air.....this was an 11 story open atrium....so it is really not very "green".....but I did enjoy my elevator ride on the glass walled elevator.

The room was your basic Marriott room....nothing more, nothing less. The check in was good and they gave me access to concierge level but I did not get to use it. I did visit the bar, and that was pretty nice as well....sitting in the atrium.

Parking was okay and the location was fine. Overall, the stay completely met my expectation.

18/09/10 | Link | Rating: 3.0
14. Lisa L.
Not your typical Marriott.

07/03/13 | Link | Rating: 2.0
15. Umi V.
This is not a 5-star hotel, but considering the price I paid and the service I got (which continued until after my stay- will explain), I think it deserves the boost.

I was there for a wedding, and the rate they gave for all wedding guests (granted, it was Christmastime) was well below $100/rm/nt. Coming from my part of the country, that's pretty much crazypants for a Days Inn, let alone a Marriott. The stay was fine-- I got the toothpaste I asked for-- and reception was very helpful/kind. Before, during, and after my stay, any person who answered the phone greeted me in an unusually pleasant manner. I suppose that's what being cocooned up in the Northeast will do to a person- strip them of any sense of cordiality.

That brings me to post-stay misfortune. I had a little too much fun the night before and rushed to check out and get to the airport. My tiny phone charger got left in the dust. When I called after I landed, they sent people up to the room, did a search, checked L&F, etc., and called me back saying they had found it. A team of maybe 3 or 4 people (for a charger!) called me to see how best to get this to me and to make sure I wasn't expecting the thing in my mailbox by the next day, which was indeed Christmas. It arrived a couple days later. This sounds like a very simple favor, but given the holiday season and the attentiveness of the staff, it's pretty great. And the smallest things make you smile this time of year. Thank you, Marriott Westchase!

And I did have to pay for shipping. But they called separately to go over shipping options/prices. That doesn't happen in NJ... well.. nope, won't happen.

28/12/12 | Link | Rating: 5.0
16. Vicki P.
Would probably have given it less than one star. Arrived with coworkers from California and we were greeted by a very rude person behind the desk. We checked in early and he had to make sure to tell us "your are lucky I am able to get you in now" Really?  I think he told us this at least twice.

When my coworker and I got to our separate rooms both of us had conjoining  rooms on different floors...neither one of us felt comfortable in. When we went back downstairs to see if we could get different rooms, we were met by another rude person. After explaining for 5 minutes and hearing nothing but rude remarks, we finally asked  to speak to the manager....second rude person is gone for about 5 mins and  we both laughed and said..."watch it be the first rude one we dealt with" and sure enough it was. At this point we really didn't care where we landed and they gave us two handicapped rooms.  Rooms were small and just Ok. Housekeeping was horrible as they left both of my dirty glasses on the counter and never dusted the room for three days and never cleaned the bathroom floor. Would highly recommend staying some place else.

04/05/13 | Link | Rating: 1.0
17. Danny B.
Awfully noisy early in morning. People cleaning or working in hallway before 6am. Just discovered there's only decaf coffee in the room. Think this hotel has a management issue. Won't stay here again.

14/08/13 | Link | Rating: 2.0
18. Tina T.
The rooms in this place was old and dusty..seem like the rooms here need an overhaul! The staff is was attentive and friendly tho.

06/11/13 | Link | Rating: 2.0
19. David N.
You know you're starting to get old when your 10 year high school reunion is just around the corner.  I was part of the class officers for Alief Elsik High School in 02, so one of our duties as officers was to help plan the 10 year reunion.  

Our group of officers started out trying to reach out to a reunion planning committee, but with the track record of Alief, we were declined.  So our options were limited.  We wanted to find a place that would not cost the officers much to set up but still provide a venue for the members to come together and mingle.  

We contacted this Marriott, location and they were able to make their pub room available for our group.  They had a few bartenders in that area to fulfill our drink requests along with the hotel lobby bar.  We were a bit loud but they were nice enough to warn us and work with our group.

Thank you, for allowing us celebrate getting older.

18/08/12 | Link | Rating: 3.0
20. Halie S.
Had my wedding events here. Overall was good; rooms were comfortable though bridal suite was a bit  old and was missing some towels/blankets. Messed up a little on bar closing time. But liked piano I played for reception and liked Phil the guy we worked with at the Marriott.

27/06/14 | Link | Rating: 4.0
21. Steve M.
When I travel, I look for service, soft beds, rooms that smell good, lots of pillows, quiet, and showers with a lot of water coming out of them.  This place had all of that.  the building itself is not great, but the service and the rooms were perfect.  Even had free water everywhere and a frig in my room to keep it cold.  I will stay here again!

15/08/14 | Link | Rating: 5.0
22. Sarah T.
Room was kind of small, and I would have liked to have had a mini fridge. The beds were comfy and the breakfast was great tasting.
They lost one star for not being very clear about what the breakfast vouchers covered. A hostess at the restaurant stated that it would cover my husband, myself and our two children ages 5 and 7. At the end of the meal a bill comes, it appears our room is being charged for two people (around $25). Okay, whatever - the food was good and we didn't mind, but wouldn't be doing it again the next day. Sunday morning comes and my husband and older daughter were up first, so they went to use what we now thought was 2 free breakfasts - the receipt looked the same as it did the day before. When we checked out yesterday, we get the final bill and our room was only charged for the tip for the breakfast, so it was free for my entire family both days, it was just confusing.
They lost another star because the only reason we selected this hotel was because of the indoor/outdoor pool. The first night we go to check it out and there was no water in it! My kids were so disappointed. The hotel tried to make it better by saying we could go to the LA Fitness down the street with a voucher and swim. Whatever. So we go down there with this voucher and first of all its a tiny lap pool and secondly no kids under the age of 13 were allowed to swim there. Really?  They totally could have told me that in advance.
The location was good, not too terribly far from the things we wanted to do.

15/04/13 | Link | Rating: 3.0
23. Kenneth W.
Without a doubt the friendliest hotel I have ever stayed at. From check in to check out everyone was incredible. Not a drinker but they served wine to people checking in.  Marriott Rewards lounge was nice. My room was comfortable . Restaurants close by. Definitely would recommend you will be treated like royalty.

08/06/14 | Link | Rating: 5.0
24. Mark S.
I feel obliged to update this review. Even though the beginning of my stay was less that stellar, with a couple of phone calls, room change and about 48 hours, everything was set in order. Rudy Ayala was very helpful and made sure everything I needed was taken care of.

Though I was profoundly dissatisfied with my initial accommodations, all of my complaints were heard and resolved. I now think - due to service quality and the attention the staff provides their guests - I will probably be staying at this hotel a few more times in the coming months.

05/11/13 | Link | Rating: 4.0
25. E J.
This hotel is awful.  They completely messed up the bill for our business travel and as a result, we were not able to be reimbursed for our stay.  Trying to resolve this matter over the phone went in circles, and nobody at the hotel was able to help us in a timely matter. Dealing with the hotel manager was frustrating and did not resolve our issue.  I would not recommend this hotel to anyone.

14/08/14 | Link | Rating: 1.0
26. Dan S.
staff was very nice,
place was pretty clean
ample free parking
I have no complaints

09/11/14 | Link | Rating: 4.0
27. Nicole O.
I've been staying here Monday thru Thursday pretty much every week for the past 6 months, primarily because of its convenient location to my office.

Pros- The gym equipment is relatively new and in good condition with personal TVs on most, if not all of the cardio machines. I've never had to wait for a machine, and there is always a stock of cold moist towels for your refreshment. The lobby restaurant/bar has mediocre food, but great service. To avoid bright lights in the middle of the night and occasional late-night noise, I always request an outward facing room, unless you prefer a window facing the lobby.

Cons- The rooms are extremely dated, but usually clean. I've had to change rooms upon check-in a couple times because there were hair balls on the bathroom floor or you could tell the sheets weren't changed. Stains on the lampshades and small holes in the curtains are not uncommon - there is a maintenance doorknob sign to request these types of repairs. I've completed this with about a 50% success rate of repair. The front desk employees are not the brightest and room service is VERY slow (an hour or more, even at 11:45pm) and often delivered incorrectly - you are better off ordering food to go from the bar (which is faster - usually about 15 min- and has a better/different menu from room service anyway).

24/09/13 | Link | Rating: 3.0
28. David B.
I purchased a living social deal for this hotel and was very pleased with my choice. The hotel itself is in a good location. Right off of Westheimer and close to the tollway. Check in was easy and we were off to our room in no time. We stayed in room # 351 which was on the end of the hall. I liked that because that meant we would not have too much foot traffic outside our door.

The first thing we did after checking in and getting settled was go down to the pool area. I liked the fact that this hotel has an outdoor pool and it is connected to an indoor pool via a swim under wall. It was pretty crowded in the outside portion, but my wife and I were the only ones in the indoor area. The water was a little cooler in there with no direct sun to warm it, but not so bad that you could not swim in it. The closer you were to the outside part, the warmer the water felt. We also enjoyed a dip in their hot tub. Nice and relaxing and being the only ones there, we were able to relax an unwind. Exactly what I needed to get me refreshed and ready to go.

The room itself was clean if a little outdated. This hotel could definitely use some updating, but it was not too bad. Everything worked and we had no issues with anything in the room. Water pressure was good, a/c worked great and kept us nice and cool. The bed, as at all Marriott hotels I have stayed in, was really comfortable. We both slept great and woke up feeling rejuvenated.

As part of our deal, we received vouchers for 2 free breakfasts in the hotel restaurant. It was a buffet which was great. There was an omelet station where you could order your omelet any way you wanted. The buffet also featured bacon, sausage, grits, biscuits, gravy, breakfast potatoes, make your own waffles, a huge fruit selection and various pastries to choose from. You also received both coffee and juice with your meal. This was a great way to start the day and I am happy this was free with our package.

I would stay here again if in the area. There was a large convention going on while we were there, but it was held in the back of the hotel and did not take away from our visit. I think they host a lot of these at this location. The parking lot was always very full and it did not seem like there were that many guests so I assume majority of them were convention goers. I recommend this hotel and will be back again in the future.

14/08/12 | Link | Rating: 4.0
29. Lard Belly E.
The first couple of days I seriously wanted to leave. The shuttle service you had to book. I called down to ask to go to a nearby mall only to be told it runs at specific times of the day. My rug in my room was old and did not lay flat. The remote control had all the numbers missing except the number 5,  which made me feel like I was in the twilight zone. The coffee barrista was rude when I came back saying I couldn't taste the syrup in my coffee. She actually argued with me when I said I couldn't taste the flavoring. Uh, give my $2 tip back. Ordered room service and the guy was nice but the pizza tasted like hot cardboard. One of the conference servers left the bathroom without washing her hands. I couldn't figure out which one it was as I only saw the back of her. So disgusting. I didn't eat any of the food during the conference. Way overpriced for what you got out of service and food. The pillows were nice and comfy though.

18/02/14 | Link | Rating: 2.0
30. Vanity J.
Overnight stay was great! Had a little trouble checking in WITH a reservation ... Other than that, the bed was SUPER comfortable, service was prompt & the food is pretty good considering I only ordered a quick bite before a long night of drinking, lol. Overall my short stay was great!

24/05/14 | Link | Rating: 4.0
31. Mildred C.
Our daughter's wedding reception was fantastic, thanks to the awesome staff at Houston Marriott - Westchase. Ms. Charlotte at the desk, Ms, Carol in charge of the reception, Alex at the door, and many others made our weekend completely wonderful and hassle-free. This is the place!!

23/12/14 | Link | Rating: 5.0
32. Alicia B.
This place has a nice new-looking lobby, but don't let that distract you from the outdated dirty rooms. Our room wasn't ready when we arrived so my husband and I went to dinner first and were told that someone would call us when the room was together. When I called two hours later they put me on hold for so long I had to call again in my husband's phone and it still took forever to get an answer. Once we finally got there, I saw dusty film on the items in the bathroom (which had very old hardware). There was an old lipstick stain on one of the duvet covers and an old, dusty smell that would come and go in the room. Not impressed, especially considering the room rates.

29/05/14 | Link | Rating: 2.0
33. Rochelle C.
Great location off Loop 8 and Westheimer, lovely pool set up with both indoor and a swim-under outdoor accessible pool large enough for many to enjoy along with towel service and multiple tables and chairs. Overweight husband said the sleeper sofa in our king suite was actually comfortable and housekeeping brought bedding up promptly after we called for it around 9:30 pm. Dressers in both rooms plus a desk and rolling chair were great features, the mini fridge had seen better days but got very COLD, and the bathroom had more lights in it than I've ever seen in a hotel. Check in was relatively quick and easy and parking was convenient once we decided to park near the conference room entrance. Our room right next to the elevators was VERY quiet and we appreciated actually seeing SIGNS requesting a quieter atmosphere after 9 at night. Coffee box and maker were a great way to start the day. The negatives: very overpriced menu (ate out all meals), housekeeping ignored our "Do Not Disturb" sign on the doorknob (which I wasn't ANGRY about - just kind of weirded out by), and last but not least, my 6 year old and I are now both SICK from having the a/c blow directly onto our heads all night, 2 nights in a row, due to the placement of the head of the bed in the bedroom. We both tried to sleep with sheets over our faces (but that only lasts as long as you're conscious) and I turned UP the temp from 70 to 75 (turned down by housekeeping again!) and turned the fan from Hi to Lo (Off would've meant no air circulation at all and that's simply not tolerable in Houston humidity.). I don't understand why the bed can't be turned to face the window so that the vent blows OVER the bed, not directly AT it. It would also offer a cool view if the shades were open while laying in bed. Just a suggestion!
All in all, a decent place to sleep and swim  during a holiday weekend but since this is a big EVENTS hotel, expect large groups of all purposes, religions (my friend got "hit on" by a JW in the pool!  Apparently there was some type of Kingdom Hall convention going on), and ages (a number of unsupervised kids running and yelling in lobby when we checked in). Beautiful interior decor but not the most restful hotel I've visited in Houston.

07/07/14 | Link | Rating: 3.0
34. Andrew G.
I don't know....All these people giving this hotel a shitty review. Yea it's a big Marriott, and yea you may expect newer rooms, but all in all this is a pretty good hotel. The staff are all pleasant and bright, they go out of their way to give you good service, and the breakfast boo fay is pretty damned good.

I had to move my breakfast table to a distant spot in another room as it was the only table that had power for my dying PC, and while the waitstaff were confused as to whose table it was, 3-4 people came over in the first 5 minutes we were there... including the manager.

I would stay here again.

26/12/13 | Link | Rating: 4.0
35. Brett B.
This Marriott is clean and has comfortable beds.  However, the internet is horrible (I spoke to tech support two times in a three night stay) and never got resolution to my issues.  This hotel doesn't care about its guest, its  a large hotel and I am sure they have their hands full.  If you are staying one night, I recommend.  More than one night, you are better off saving money and staying at a courtyard.

21/05/14 | Link | Rating: 2.0
36. Daniel A.
The old Adams mark hotel has never looked better. Harry Greenblatt and team did a great job of catering to business travelers and convention needs.

29/10/14 | Link | Rating: 5.0
37. Jennifer F.
Sad this place didn't get a great review! We found this place by accident - thanks to Priceline.com - we got a negotiated deal for a mystery hotel and ended up here! Since we were going into it blindly  we didn't know what to expect. We stayed for 2 nights and did the job...comfy bed, good location, bar/restaurant in the lobby. We loved the indoor/outdoor pool! We used it both days!! it was a cold and rainy day and didn't feel like sightseeing or exploring the area and so had a relaxing day as the only people in the pool doing laps and swimming underneath the door that separated the indoor and outdoor section of the heated pool. Room service had made a mistake but was very quick to fix the problem and comp me for the meal. Great customer service! We had a clean room and a very smooth and fast check-in.

21/07/14 | Link | Rating: 3.0
38. Vin R.
I think some of the older reviews are judging the hotel too harshly or maybe there has been some redecorating/updating going on.  One of the managers told us the lobby was recently remodeled and it does look very nice.

We stayed at the Marriott for a family friend's wedding weekend.  The staff was helpful and attentive.  The facilities were clean and well prepared.  We visited the pool with our kids and they had a blast.  From what we could see, the gym equipment appeared new and clean, too.  Most importantly, our rooms -- a suite and adjoining room were clean and appeared to be have been updated recently.  

We ordered room service for breakfast each day and also for dinner for the kids one night and the food was fine with prompt service.

There are some intrinsic issues with the building being older than other hotels, but that's not an easy fix for a hotel at this price point.    Perhaps the hotel was previously outdated and rundown, but for what it is, this place is fine.

27/03/14 | Link | Rating: 4.0
39. Assad M.
Been in Houston for about 10 days now. Have stayed at the Marriott in Sugar Land, the Marriott in Uptown and he Marriott here in Westchase. Have to say it may not be the most modern of hotels but they have the greatest customer service of any Marriott in town. Alex at the front door is exquisite, he'll make your stay that much better from the moment he greets you.

05/03/15 | Link | Rating: 4.0
40. Arie M.
I never stayed there for the night but have been to their bar a few times and it's actually pretty charming.  It almost feels like a staycation if you go there and you're from Houston and you get to chit chat with people who travel for a living, walk around and chit chat if you're meeting someone and don't want to go to a loud bar... Drinks are a tad pricey, but strong though.  Oh and free parking!

05/11/14 | Link | Rating: 4.0
41. Justin O'Keith H.
This so could have been better. Spent the day moving from Dallas. Spent the night here to recharge and prep for move next day. Check in at 10p with Miracle was awesome. Enjoyed a late dinner at the bar. Drinks and food great for the price. The was was good. Pillows kind of hard and beds in double room are small. Went next morning for breakfast since I'm a Marriott rewards member and it was closed at 9am. Most close at 10am so I was caught off guard. Go back to room and room service is there cleaning already. We told him we are only here one night so no need to refresh and we are checking out now so please stop so we can pack and leave. He continues and blocks us from our items. We finally get our stuff and go. I tell the front desk and they tell me they'll let him know. To me that's a hospitality basic. One of our friends traveling with us has a masters in Hospitality Management and that was the nail in the coffin for this experience. I'll pass this hotel for my next stay. A great experience went sour due to poor training.

02/03/15 | Link | Rating: 2.0
42. Julie S.
I was on the fence between three and four for this, but the beautiful lobby and friendly staff was enough to put it over the top for me. The location is also pretty great, with so much happening just a stone's throw away.

We were in for my aunt and uncle's 40th wedding anniversary, and they paid for our rooms, so I can't really speak to the value. But our rooms were comfortable and quiet, and I loved the bed and all the bedding. We had room service for breakfast one day and it was delicious, and the breakfast in the lobby was also very good with tons of options.

So why was I on the fence between 3-4 stars. Well, here's some stuff that was really more like two stars:
-Our room did not get made up. We were all out of our rooms from 10A until 5P, and then again from 6P-midnight, so they had plenty of time to do so. When we called down at midnight and asked for fresh towels, they said "We'll see what we can do." They did bring up towels quickly, but that seemed like an odd response.
-Our sink had a hard time draining, and we had to call down for maintenance.
-The hair dryer was of a style I haven't seen since 1989. It was like a relic -- should be in a museum somewhere!

So, lots of 4-5 star stuff, and lots of 2-3 star stuff, but I liked the staff I met, and I liked the bed, so in my book that covers a multitude of sins. But a word of caution, our Marriott in NW OKC recently lost its charter and is now a sad old ghost of a once nice Marriott, so I would encourage them to take these comments - especially facilities issues - in mind.

22/01/15 | Link | Rating: 4.0
43. Claire B.
Okay, I want to love this hotel. It's a decent location, money has obviously gone into fixing it up, and the staff is polite for the most part. But it's hard to hide that the hotel is older and the rooms could use the same treatment as the lobby. I was pleased that, for $20, they let us check in at nine in the morning.

The rooms are just average, but the temperature controls work well and the beds are comfy. I did find a child's barette under the bed when I was packing to leave and the bathroom had some dust bunnies in the corners.

I think the main thing that bugged me was when I asked for silverware from the restaurant so I could eat some leftovers. They told me they had no knives, then gave me a plastic fork. I'm assuming they had real silverware, but I guess they're so hard-up they can't give me some to use in my room? Anyway, eating steak with a plastic fork is impossible, especially when the fork breaks as soon as you try to use it. So I ate my steak and mashed potatoes like a caveman, with my hands.

We got a decent deal on the hotel online and I would consider staying there again at that price. But I wouldn't pay full-price for a room there.

28/02/15 | Link | Rating: 3.0
44. Mike D.
I enjoyed every aspect of this hotel. The staff was extremely friendly at check in and me feel welcomed. The gentleman who checked me in awarded me with a complimentary upgrade to the concierge level for being Marriott rewards member. This was a very welcomed surprise, especially considering my status in the program is extremely low as I don't travel often.

This upgrade included access to the Concierge lounge which featured free breakfast, soft drinks and snacks during the day, and hot appetizers at night - the fish tacos on Monday were excellent! The breakfast was fresh and the selection was great - bagels and lox? Yes please!

My room was on par and most importantly, clean!

The hotel was in a great location being right across the street from our meetings. It was also within a 10 minute drive of many great restaurants.

The pool/gym was nice.

I would recommend this property to anyone traveling for business in this area of IAH.

15/04/15 | Link | Rating: 5.0
45. Eric T.
I had a wonderful stay here while visiting Houston. Located about 5 miles from The Galleria, the Marriott Westchase is a large property built for conventions and large meeting groups. Upon first impression, you'll notice a massive atrium as well as classic-style lobby that may have the sounds of a live two-man jazz ensemble.

My room was quite comfortable with a king-size bed and all of the expected amenities. The view from the room that faces to the rear of the property wasn't exactly stellar (faces the rooftop of another building), yet that's not the hotel's fault on that one. No problems here. The internet was free (a good thing), as well as the parking (another plus).

This property seems to have been located within Westchase for a quite some time. While it seems to be older, you can tell that the property has undergone modern renovations. To me, it didn't convey an older, dilapidated property at all. If anything, it conveyed an impression of being a hotel for more of the business & government market, which isn't a bad thing either.

Nonetheless, I would certainly stay here the next time in Houston.

22/05/15 | Link | Rating: 4.0