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Hyatt Regency Houston in Houston, TX

Hyatt Regency Houston in Houston, TX

Specialties

Houston's 2nd largest hotel with 947 rooms, including 21 suites, 31 meeting rooms, Spindletop Restaurant and Einstein Bros Bagels and More and lobby lounge, health club, heated outdoor pool.  Offering complimentary shuttle service within downtown.  Within walking distance to Theater District, George R. Brown Convention Center, Minute Maid Park and Toyota Center.

History

Established in 1972.

Because of his success on the football field and his long-time civic and charitable service, Don Shula has received countless prestigious awards recognizing his contributions. In addition, along with Ken Blanchard, in 1995 Shula co-authored "Everyone's A Coach" a highly acclaimed book that outlines the application of their managerial philosophies for business and personal success. Shula personifies those business principles himself, serving as an equity partner in two highly successful enterprises, Don Shula's Hotel & Golf Club along with Don Shula's Steak Houses, LLLP*Shula's unique partnership allows us to own, breed and exclusively serve the worlds finest beef, the Premium Black Angus Beef® brand.
*Our custom center cuts of Premium Black Angus Beef® accompanied by our aging process make up the award winning SHULA CUTS, which are the best beef money can buy.
*Less than 1% of all beef makes The SHULA CUT ®.

 

Company Info:

Rating: 3.36

Address: 1200 Louisiana St, Houston, TX, 77002
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (115):

1. Pelle Y.
Stayed here for a week on business.  It's a standard big hotel and has all of the usual amenities - big comfy beds, portico toiletries, pool, gym, concierge, newspaper, etc.  I had to make a few calls to straighten out some things when I first checked in but they were all taken care of immediately.  Overall, the staff were extremely friendly and nice.  Wireless, wired internet access and valet parking were pricey though and downtown Houston is pretty dead at night.

18/05/07 | Link | Rating: 3.0
2. Josh E.
Let me just say that the restaurant here blows. The food tasted like a microwave dinner, even the salmon! The bar also sucks. Drinks are very overpriced and often not made very well. Besides these downfalls, it is a great hotel. It's walking distance to the night life, shopping, and restaurants of downtown and even has an indoor entrance to the underground city to stay warm in the summer. The room service is very quick, and the maid's clean and tidy up very well. If you just want to stay at a nice place, by all means stay here. Just don't eat at the restaurant. And yes the bar does get pretty crowded and fun at night, but it is overpriced. I guess that's the price you pay for a good time.

And make sure you take a swim on the pool on the roof, it changes colors at night. Yes, it's cool!

09/03/06 | Link | Rating: 3.0
3. Shelby G.
This hotel deserves 3.5 stars...but I'm always left with the dilemma of "Do I round UP or round DOWN?" Overall good stay at the Hyatt in Houston...Stayed here for just one night while in town for a work conference.  

Check In: Smooth, although there was a large group of about 10-12 young women checking in in front of me (had a bunch of field hockey gear with them) and there was only one Front Desk Attendant. So I stood in line an extra 5-8 minutes. No biggie.
The Room: Room was very nice, large and had a great view of some of the tall buildings Houston is known for.  I like the openness of the lobby and how the rooms open up to atrium. Delicious smelling shampoo and conditioner as well as a big bathroom. Didn't have my computer so can't tell ya about Wi-Fi.
The Amenities: NICE fitness center...complete with minty chilled washcloths and ice cold water with lemon wedges...refreshing! No TVs though and no way to change the radio station. I arrived early that day with the sole intent of lounging by the pool before heading out to dinner.  Unfortunately, the service elevator is the only way to access the pool and the service elevator was down.
Lobby Bar: Had a great glass of wine, great service, yummy bar munchies.
Service: This is where I decided to bump up to a 4 instead of a 3 to make up for the no 3.5 stars...the service was awesome.  I was given a great recommendation for a sushi joint down the street as well as impeccable directions to my destination the next morning.  I had a HUGE baby shower gift with me, as I was heading straight there once I left, and they let me store it at the Concierge desk while I towed all my crap to my car the next morning.
Parking:  Parked in their garage (non-valet) but I can't remember how much it was...I think it's about $15ish bucks a day? I may be completely wrong though...sorry!

26/08/09 | Link | Rating: 4.0
4. Karina Q.
Checked into the Hyatt Regency for a day . . . it is definitely a day I will never forget!  It was an amazing experience.  I used my Hyatt points to reserve a room and paid a small fee for an upgrade. Definitely worth it!  I was on the 29th floor and had a room fit for a queen :) Plus they provided me with a complimentary bottle of champagne.  It was perfect since my husband and I were celebrating our 3 year anniversary.  The room featured a comfortable king size bed (anyone that knows me knows that I'm all about comfy beds and pillows), a desk, walk-in closet, a bathroom that was almost the size of the room which included his/hers sinks, two toilets (will post pictures because one was very unique), and the most amazing tub/shower.  The view was beautiful.  The staff was friendly and made me feel right at home.  Additionally, the hotel offers the most amazing view and experience at the Spindletop restaurant located at the top of the restaurant.  The hotel has been renovated so it's not new but it's beautiful!

20/02/11 | Link | Rating: 5.0
5. Rob G.
The Hyatt has great service and their is a lot of activity.  The lobby is great to meet with other people for business or pleasure.  The lobby bar is nicely done, but sometimes the service is lacking.  The Don Shula's steakhouse in the hotel is fantastic.  The work-out facility is nice as well.  I stayed there 30+ nights in 2008 and continue staying in 2009.

03/05/09 | Link | Rating: 4.0
6. GP H.
Nice fitness room
Really helpful staff (BUT my reservation was really screwed up. I stayed there for a conference and had been quoted a king bed for $99, but at check in, I was told that the king bed wasn't available at that price any longer, but if I wanted to upgrade to $129, the king with free internet and breakfast was available)
This is jive......
Their top floor restaurant was out of commission (due to hurricane repairs). The only restaurant available was Shula's. Waaay overpriced.
I had very good breakfasts there, decent lunch and two mediocre dinners (must be different chefs)

28/08/10 | Link | Rating: 2.0
7. Laura M.
Stayed here over Thanksgiving.  Had a great stay.  Don't know how it was before the modifications, but my room as well most of the top floors had been completed.  Everything was new: carpeting, bed, furnishings, plasma tv.  It was great.  I was on the 27th floor and had lovely view of the city.  The bed though was the best part of the room.  So comfy.  The pillows were filled with down feathers and I think they had a featherbed mattress as well.  You just sank into it.  I slept like a baby.  My nephews got a kick out of the glass elevators that looked out onto the atrium too.  The staff was so incredibly friendly as well that it was just the icing on the cake for my little mini trip from Dallas.  I highly recommend this hotel.  And since I bid for it on Priceline I got it for $60!!  Now that's cool.

04/12/08 | Link | Rating: 4.0
8. George T.
Very clean and large with excellent rooms.

22/04/10 | Link | Rating: 4.0
9. Ryder M.
A five star hotel at a three star price. Very impressive lobby looking up on 29 stories and a modern design. The room looked brand new and the pool is huge with multi color changing lighting. Nice downtown location as well. Recommended.

16/05/10 | Link | Rating: 5.0
10. Jason M.
Pretty Solid and Comfortable for a business traveler.

This place had some decent touches like its late night store (not pantry) but store.  The service was solid and the staff was nice.  The fitness center was a good size and very nice with machines that had the TV's built in.

On the flip side, parking is $25 a night and internet service is $10 a day so if you are on a budget, look out.

Overall, I would stay here again for sure.

29/07/10 | Link | Rating: 4.0
11. greg j.
You travel enough, you start getting the standard take on the mid level hotel down..  the big entrance... the bustling Einstein Bagels to the right..  the Concierge on the walk to the desk....the Desk, and the little terminal for the quick check in.. yeh.. it feels like an airport counter.. I go for the quick check in... got the key..  head to the bank of elevators..  room..  open door..  pleasantly surprised by the modern style touches...  somebody got a bit of a makeover..  I was digging it..  nothing I can remember too much, other than I like the restrained touch.... dialed roomservice..  30 minutes..  nice .. check... later in the day I was down at the restaurant..  Shula's..  ex coach of the Miami Dolphins....nice service...nothing to cry home about, with a snobby NY accent.. it was cool vibes.... and I'd have to say. overall the vibes were great..  but one big caveat, and the reason I'm only giving a three..  is that I had something fedexed to the hotel...  and to this day, they can't account for it....  Fedex says they delivered it.. but nobody at the hotel has a clue where it is...  end of story.... I'm going to forgive em on that.. hey its a nice hotel..  upon check out...I smoothly exited the scene..  I'll be back...

20/12/11 | Link | Rating: 3.0
12. Sean B.
I had a wonderful stay here. Chicken soup. Room was high tech (had connections for my computer and an iPhone alarm clock) and had a view of the pool.

05/04/10 | Link | Rating: 4.0
13. Eric E.
Nice place & prices aren't bad.

25/06/11 | Link | Rating: 4.0
14. Chris B.
3-star hotel on the merits of the bed alone. Other than that, every time I walk into the lobby of this place when I stay here, I feel like I'm walking into a 1985 time warp (seems to be the case with a lot of big chain hotels these days).

They're supposedly undergoing a "35 million dollar renovation", so perhaps this will change, but at the present time, the room is a bit dated and drab. The beds are great though, and the room service menu has been updated to reflect Hyatt's new, "hip" image. Highly recommend the club sandwich for dinner, and the Texas Benedict for breakfast.

Also be warned that the rooms can be a bit noisy at night with cop cars flying around the streets of downtown Houston. Damn criminals. Kind of appropriate, because I'm looking at the old Enron towers while I type this.

26/03/08 | Link | Rating: 3.0
15. Marina G.
I am a bit surprised this hotel is branded as a Regency because its way out of league with the other Hyatt Regencies I have stayed at. I was told as a platinum member I was getting one of the best rooms but in fact it faced a parking lot and was in a super high traffic area. I could hear every conversation as people walked by my door. Definitely not a typical Hyatt experience.

16/04/11 | Link | Rating: 3.0
16. Lisa V.
Yawn!  Well I am definitely enjoying my Grand bed at this Hyatt as I am yelping away.... Its 3am here and I feel rested, but restless... Do you ever get like that when you are expecting a big day?  The body could sleep, but the mind cannot....

Great location here, but def not next to the Convention Center.  If you want proximity, you should stay at the Hilton (I think that is fairly new, maybe 4 years old?) or the Four Seasons.  This Hyatt is about 10 blocks away.  They are also doing a major rooms/hotel renovation. Nothing has hindered my stay so far.  But the $35 million in coin that they are putting into the rooms is needed.  Let's all just say what were people thinking back in the day with all the matchy matchy wallpaper, curtains and bathroom?  Never quite understood that.  Its like those bedding sets for $50 at Bed Bath & Beyond.....the comforter, sheets, bed skirt all come in a dummy proof large bag.  Uhhh no thanks.  I like mix & match, but of course all cutely coordinated in my own quirky way.

But for service and overall in a hotel, this has been a good stay.  Kudos for the hotel shuttle staff that never said no to any of our requests. It definitely shows if employees are not happy at work, and I didn't feel anything of the sort here.

04/02/08 | Link | Rating: 4.0
17. Lindsay D.
I've come to expect more from Hyatt Regency hotels than this one was able to provide. Sure, the room was clean and the staff was fine but that's really where it stopped. The bed was loud as hell and really really uncomfortable - not something I would have expected from what is meant to be a 4* hotel. It felt more like a Holiday Inn.

15/04/11 | Link | Rating: 2.0
18. Laurie L.
I'm a business traveler, and have to admit a loyal Starwood Gold Member. After short notice I was required to visit Houston and the local Starwood hotels were either booked, or too expensive. I have to say how impressed I was with the rooms at the Regency, clean and comfortable. Not only that, the staff is probably the most courteous I've encountered (keep in mind, I'm on the road 3 days a week). Everyone from the front desk, to the bellman, to the valet, to the people working the deli counter at Einstein Bagels couldn't have been nicer. They really made me feel at home. The bar area is great, relaxing and again the staff was wonderful. To top it off I rode the elevator with the engineer who sparked up a conversation with everyone who entered to made sure the rooms were up to par. Well done Hyatt. The only negagtive...I couldn't find the GM's name in the room to personally sent a thank you note. As a business traveler, this was truly refresing.

24/07/13 | Link | Rating: 4.0
19. Vik S.
Just OK in terms of value. The lobby is huuuuge, the rooms size average, the amenities could have been better since its the brand name Hyatt IMO.

I rather stay at the Magnolia the next time I am in Houston on business.

The room was comfy, overall service was average.

There were some great smells coming from Don Shula's steakhouse - which is part of the hotel, but I didn't go there....darn.

21/09/09 | Link | Rating: 3.0
20. Leigh M.
So I was in one of the renovated rooms, which was nice--except for the fact that the were apparently renovating the floor directly above it. Um, hammering and drilling are not relaxing hotel noises, even during the day. Also maid service started knocking on doors at 8:30 a.m. I'd been up a while, so it didn't wake me, but don't a lot of people sleep late when they stay in hotels?

Otherwise, though, this hotel was nice--convenient location connected to the downtown tunnels, friendly service, and all that.

24/08/08 | Link | Rating: 3.0
21. Ben W.
The renovation must be nearly complete as there was still construction underway on the massive new Atrium in the lobby. Otherwise, this is a great hotel with the new modifications.

The hotel is hollow in a sense that the hallways surround an open area in the center with a ceiling that goes up at least thirty floors. It's pretty impressive. My room was a deluxe king and absolutely flawless. Everything was clean and new and somewhat stylish. The bathroom was very nice with an open style glass shower, and all the towels and linens were soft and high quality.

The staff was beyond friendly and helpful, and more than accommodating for my business needs on site. I look forward to coming back when the event I'm designing for actually takes place.

13/10/08 | Link | Rating: 4.0
22. Jay D.
Stayed here for 3 nights for a Work Conference & the Hotel was very accommodating. Room updated. Hotel employees very friendly. I enjoyed my stay even though i was gone most of the day. If you get hungry at 2am they have a 24 hr Cafe.

17/10/12 | Link | Rating: 4.0
23. Matthew W.
Newly remodeled, 10,000 X nicer than my visit last fall. The place looks great, and the lobby bar was rocking when I returned. I was in room 2829, and it was GREAT - nice and quiet with a great bathroom.

Only complaints are they DON'T have a Regency Club and there is no VIP treatment for Diamond---I am so spoiled but will stay at properties that treat me right. I left a message for the GM on his voicemail with my compliments on the renovation and he must still be too busy to return my call.

Valet parking was a bit expensive at 27.06, but I prepaid the room and got a nice deal at $167.20.

Total - 195.62

09/12/09 | Link | Rating: 3.0
24. Johnathon W.
I stayed here for business at the convention center. We had a bus to transport us back and forth to the show which helps, otherwise its a about a 8 block walk to the convention center.

The Rooms:
Okay, so the rooms were alright. They had that "I used to be 80's look and now I have had a face lift" The beds are so so. What I couldn't understand is why every morning I got up to take a shower brown water would come out of the shower head for a few minutes. Perhaps they have something wrong with there plumbing. When is Hyatt gonna get that guest need FREE internet? They charge you just to use the internet and I find that to be dumb.

The breakfast on the other hand is by far one of the best free breakfast  I have ever had. All in all I would rate this hotel a C-.

The staff/valet and housekeeping are all friendly. The hotel is a little 80's style.

05/02/10 | Link | Rating: 3.0
25. Jennifer D.
I was in Houston for a conference recently, and stayed at the Hyatt for 4 nights. Unfortunately, I came down with the flu on my first day, so I spent a LOT of time in my hotel room. The first thing I noticed was how noisy the bar and lobby were, and even being on the 16th floor, the noise carried up into my room (all rooms overlook the lobby). I hated the design of the hotel for this reason. Friday and Saturday nights were the worst - I had to sleep with ear plugs that they provide for you in the nightstand (which speaks volumes - why would a hotel provide these unless there have been noise complaints?)
The room itself was nice and spacious. I've stayed at other Hyatt hotels which have all had more comfortable beds and pillows than this location. I wasn't too thrilled by the bed, especially after a few days in it. I ordered room service twice - just average quality. The staff was very helpful and pleasant.
If you want nightlife, this is not the place to be. Downtown Houston basically shuts down at night, but it is an easy cab ride to restaurants and bars. Travis has a few restaurants however, (Hearsay Lounge was great) but otherwise, you really need to cab it out of downtown to find civilization.
Overall, a nice place, but I'd try to find something closer to amenities next time.

01/02/13 | Link | Rating: 3.0
26. Dennis M.
I arrived early Thursday morning, like 12:30 AM.  My airplane flight was like the slow ride to some desolate camp in Siberia, but that's another story.  First off let me just say that Houston was cold, my cajones disappeared into some nether region when I arrived.  

Ok, back to the review.  The desk staff was gracious, Roslyn was a doll, she took one look at my sleep deprived, jet lagged face and knew.  This guy needed a BJ, pronto.  Ooops, make that a PBJ, there was a typo in the last sentence.

I was hungry, cold, tired, cranky, heck now I knew what my ex went through when "Aunt Flo" visited.  

The atrium is beautiful, spacious, airy.  If I was Ali Baba and I wanted to hide all of the treasure and loot that i stole from the rich, I'd hide it in the atrium.  There was so much space.

My room was well apointed, stylish furniture, a nice desk, great lamps, flat screen TV, and get this, a beautiful sleigh bed.  Can someone say, "Giddy up?"  Great sheets, comfortable bed, almost as good as the ones at the W Hotels, but just what my body needed.  What my body didn't need was an 8 AM wake up call.  I'm still sleep deprived.

I was disappointed in the bathroom, the marble floor was slippery and there was no mat for me to step on or use when I stepped out of the shower in the morning.  

I love the products in the bathroom, Portico, does wonders for the skin, and the scalp.  I highly recommend pilfering one, sticking it in your laptop bag and keeping it handy prior to meetings with really important people.  Your hands smell like daisies.  

Oh...oh...oh...(that's my oh sound) you like?  Before I forget, the cafe was closing and the gracious women allowed me to feed myself.  Sustenance.  I wasn't sure how to spell the word so I looked it up on dictionary.com (shameless plug).  Banana, yogurt parfait at 12:45 AM.  The really only healthy food in their "mini mart."  

Room service was quick, the food wasn't bad, but then again tack on a 19% service charge and the prices were downright obnoxious.  Jessica Simpson putting on 20 pounds, sporting daisy dukes and a layer of caked on makeup is bad, the prices for room service was disgusting.  Enough of that rant.  

I'm pleased with the Hyatt hotel and when I come back to Houston in about a month to visit with clients, I'll probably stay here again.  Hooray for Hyatt.

29/01/09 | Link | Rating: 4.0
27. Kareem A.
We usually book Hilton, Westin or Sheraton and we decided to try something different with this place.  We weren't disappointed.

Check-in and check-out went smoothly, the rooms were super clean (as expected), the carpet, bed and restroom was modern, thin LCD TV, nice workstation, lots of outlets all over the room, great view of downtown on the 19th floor and the elevators are something else with their glass walls to look over downtown or the beautiful atrium as you go up and down.

18/08/09 | Link | Rating: 4.0
28. Jim L.
We were really looking forward to our stay the Hyatt to celebrate a birthday. This property just completed a multi-million dollar renovation, and it looks good. The rooms are updated with contemporary carpets, flat screens, granite floors in the bathrooms, nice tile in the tub areas. I do not think they replaced the tubs, which looked oddly dated and worn compared with the newer finishes which surrounded it.

The serious issue is the noise level. We checked in at about 2:00 and wanted to take a nap. Even on the 11th floor, we heard lots of street noise. Also, we heard every person walk by, every ding on from the elevator, every time someone else's alarm went off, a phone rang, a vacuum was started and even the very conversation from the people next door who were not talking louder than conversationally. We had put towels under the doors to muffle any other sound issues. It was bad!

When we went to sleep that night, the noise seemed lighter because everyone else was asleep, I guess. However, if you are going to stay here, ask for a quiet room away from the elevators. At least you can erase some of the issues.  Rubber trim at the bottom of the door would help with this issue.  Come on, guys!  It's a Hyatt, not a LaQuinta.  I expect better.

23/02/09 | Link | Rating: 2.0
29. Leanna P.
The location is not the best but I did enjoy my stay.  My room was fantastic and to my specifications.  I would stay here again if I needed to be downtown Houston.

25/12/11 | Link | Rating: 5.0
30. John S.
We had an anniversary dinner at the Spindletop restaurant.  Reservations were made a few weeks out.  Every employee made a point of telling us happy anniversary.  We had sea bass and filet mignon.  Both were excellent and fairly priced for this type of restaurant.  Our waiter Lee was excellent, knowledgeable about the dishes and very friendly.  The hotel offered free dessert for our anniversary ( I promise that didn't influence our rating).  The view from this rotating restaurant is wonderful at night.

24/09/11 | Link | Rating: 5.0
31. Eve E.
Nice and clean as expected. Love the express check it. Fast and easy. The downside, for this price, they should offer free wireless Internet and more tv channels.

02/01/12 | Link | Rating: 3.0
32. Christa Y.
I spent a loooong week in Houston in August at a convention, and since me and my colleague booked late, we wound up here.

Rooms are quiet and decently sized, but the hotel overall was the victim of a half-assed remodel. Green marble still covered the elevator banks and the rooms still had the original 80's doors and hardware. Meh.

The area itself is a ghost town, with no restaurants close by. Shula's was alright, but nothing remarkable. Friendly room service at least. In true 80's hay day fashion there is/was a revolving restaurant, but it was still closed due to hurricane damage.

Fitness center was great... perfect temperature, nice workout towels and TVs in the machines. Yay! Helped me stay sane with all of the free party food after dark.

12/11/10 | Link | Rating: 3.0
33. May N.
I was here just during the day over the past week for a conference.  With a group discount and rooms booked far enough in advance, the double-bed rooms were $135/night.  Valet parking is $25/day with in & out privileges.  It's a couple of blocks from the lightrail.  The beds were thick, soft, and comfy.  The bathrooms were spacious and the sink, toilet, and bathroom were all in one space.  The tub was cool because there was a few inches-wide counter on the inside of the shower for people to place various toiletries.  I think my friends could get on the wireless network without much problem.  There's an indoor gym in the basement and a pool.  You can buy a cup of coffee for $2 in the shop in the lobby and get free refills all day.  

The meeting rooms are located on the 2nd, 3rd, and 4th floors.  Avoid elevator crowds and look for the escalators or take the stairs.  They were adequate with light dimmers and mikes and projectors, and screens.  It definitely looked like they are undergoing renovations as the basement/exhibit hall and the main ballroom on the third floor and had exposed ceiling and looked funny with the chandeliers still in place.  Bathrooms were clean and smelled nice.  

The staff was fantastic.  I was chatting with a friend and asked her, "Where's the restroom?" and two employees nearby answered and pointed out the location.  Everyone was polite and helpful.  

The downside was that there wasn't a lot of space to just hang out--I feel you can't sit at the coffeeshop unless you buy something, and you can't just sit at the restaurant tables or bar area without buying something.  Also, downtown is not the best place to hang out in this city, but people could walk to the theater district or ride the rail 1 stop to the bars/clubs off Main & Prairie.

17/03/08 | Link | Rating: 4.0
34. Carolen M.
It's like putting something shiny to draw your attention from the things which were cut down on.  The bed, drawers, bathrooms were pretty and looked super new, but when you look at the carpet, it's so dirty, a mess and old.  The internet has bad instructions.  I had to input my Middle Initial in the First Name box before it recognized that I had a reservation in the hotel.  I was put on hold to ask about the issues with the internet and wasn't returned to and I waited for over 20 min.  There's no information in the room about where the Fitness Center was, so I had to call the front desk.  I guess they got so tired at me at the front desk since I wasn't used to everything missing from the room.  The heater turns on every few minutes since the heat dissipates from the room so quickly.  Although we get free internet and free breakfast, it's difficult to get what you need.  Overall it's a good place to stay the night and do nothing.  Can't really complain since I don't have to pay, but man $154 a night is so pricey!  I've had better experiences for the needs I want for a lesser price.

01/12/10 | Link | Rating: 2.0
35. Bill H.
Great hotel service. Nice hotel. Lots of rooms and goes up 30 floors. I don't like having a room with doors that go into other rooms (though they're locked) but it feels strange. Good for business trip.

22/06/13 | Link | Rating: 4.0
36. Kiki R.
This hotel has no soul.  

My room had peeling wallpaper, a towel with someones hair on it (seriously, three long black hairs - the exact opposite of mine - how incredibly gross is that?), and a teeny shower stall (no tub) where i had to bend over for the water stream as the shower head must have been installed in 1960.

The only redeeming things were the staff (very helpful) and that it's across the street from my office.  

The Hyatt has some pretty decent locations but this is not one of them.

29/05/08 | Link | Rating: 2.0
37. Tina L.
The rooms are pretty old looking. Please do a renovation!

When I used a Diamond Suite Upgrade, the experience was a mess. They first put me in this bedroom that had a door connected to another identical bedroom. What the hell? I called downstairs and after a couple of minutes they figured out that they opened the wrong connecting door to my bedroom. They eventually came to close the connector to the other bedroom and open the connecting door to a living room. So that's what the suite is: a regular bedroom connected to a "meh" living room. The furniture and style were old. Later, it turns out the heater was not working in my bedroom, so they sent someone up to see what's going on. When they decided that it was indeed broken, they moved me to the bedroom on the other side of the living room. A lot of time was wasted that day.

Anyway, even though there were 6 (or 8?) elevators, there were a couple of times when the elevator waiting area would be full with people who would wait minutes for an elevator to arrive on the lobby floor.

Three good things:
- The valet guys are great! They remembered my name a month after a 3-night stay.
- Free breakfast at Shula's (restaurant on the first floor) for Diamond members.
- Pretty much all of the staff members were very friendly.

04/06/11 | Link | Rating: 3.0
38. Veronica T.
Enjoyed a great stay at the Hyatt over a Saturday night. Was very pleased with service. Attended a wedding in Houston and the entire wedding party stayed at the Hyatt. The Service was great. The beds were not as comfortable as I hoped, but overall a great stay! Great location and restaurants!

04/09/12 | Link | Rating: 3.0
39. Sally M.
Though my usual home-away-from-home in Houston is the Hilton Americas, I had to stay here at the Hyatt this week since the Hilton was full.

At first I was slightly excited to stay at the Hyatt, b/c I remember staying at them as kids and thinking they were really posh. Not so with this one. No wonder they have plans for renovations!

While it's not bad, it's also not great either. The rooms are clean, and I have been happy with the friendly and attentive staff, but I'm not as happy here as I am at the Hilton. For one thing, b/c I have Gold status at Hilton finally and have access to the Executive Lounge....

That said, the rooms are bigger at the Hilton, the hotel is newer, the fitness center is huge and on the top floor, overlooking a park and the city (I love working out in a gym with windows), and there are a few good (& healthy) restaurant choices within the hotel. To be fair, I haven't yet seen the fitness center here at the Hyatt yet, since Monday was a travel day and yesterday was the Election. I'll have a look tonight, but I still think I'll prefer the one in the Houston, given the one in the Hyatt is in the basement. :(

So yeah, the Hyatt is fine, but if you have the option, stay at the Hilton!

05/11/08 | Link | Rating: 3.0
40. Andrew L.
A Hyatt, with an awesome level service.

I have stayed at many Hyatt hotels, including this one before, and it continues to be one of my favorites, in terms of rooms and view.  The people are friendly, and knowledgable of the local flair.  I was really pleased with the food which was offered, the restaurant was perfect.

It's not close to the airport, but it's in the middle of town, with shopping nearby.  If you ware looking for a good hotel, with walking distance to shops and restaurants, then this one is perfect.  I would stay here as my normal Houston hotel, if I could.

13/10/09 | Link | Rating: 4.0
41. Lorac L.
the location is okay, near to everything. I got a king deluxe room and it was comfortable, spacious and trendy. The only thing odd is that for a 4/5 stars hotel they do not have mini-bar in the room. I tried the room service and it took them 1 hour to bring the food and i made a complaint about it as when i placed my order, i was told that it will not take longer than 40mins, so in the end they said it will be on the house. Food weren't great and options are limited on the room service menu.

Tried shula steak house, it was okay and considered expensive for houston's standard, 2 pax and our total came up to me 180, we had 2 main, 2 appetizer and 2 glass of wine each.

I didn't get to try the gym or pool, so no comment on that. However the front desk service wasn't great, slow and not that friendly.

08/10/11 | Link | Rating: 3.0
42. scott l.
I stayed here on business a few weeks ago and overall the hotel was nice. The reason I didn't rate the hotel 4 stars was for 3 reasons.

A) Hotel is designed in a way that is very cool to look at but creates a giant echo chamber. I was on the 22nd floor and couldn't sleep due to the loud noise in the lobby bar. It was VERY loud inside my room until 11-12 every night, glad I wasn't there on a weekend.

B) The gym has a few treadmills, elliptical machines and stationary bikes  as well as a small rack of weights but nothing else. If you spend a week there you will need to look for another place to exercise if you plan on doing something besides cardio or bicep curls.

C) Internet was incredibly slow. Ok to check your email if you had 20 mins to kill but nothing else. I couldn't get any work done with the slow connection.  There were signs in our rooms that they are working to upgrade the Internet connection.  My advice to the hotel is to stop wasting time making signs and speed up the process to upgrade the system as this is a hotel for business travelers and many of us have other choices of where to stay.

17/02/13 | Link | Rating: 3.0
43. Jared M.
For a Hyatt, my experience was a bit disappointing. Stayed for 3 weeks, so I guess something was bound to go wrong. But the second week the A/C didn't work. We asked for it to be fixed 3 times and after 2 technicians tried, it still didn't work. The ironing board the first week had a sharp piece of metal sticking out of it, which tore my shirt. Oh, and don't use the bar soap, it sticks to your body way too much. The Spindletop restaurant on top gives a great circular view of the city, but it's a bit pricey for the quality of food. And then finally, the drain in our sink broke twice. No bueno.

Shula's on the other hand was excellent. I had the breakfast buffet every morning and it was delicious. Ate there twice in the evening and it was excellent both times. It's closer to 5-stars.

The staff was friendly. If it wasn't for the problems with the room, the experience would have been much better.

11/09/11 | Link | Rating: 3.0
44. Ashley B.
THAT DOWNTOWN  PLACE WITH THE SPINNING RESTAURANT ON TOP

My boyfriend and I stayed here one weekend  - we had a great experience :)

QUICKIE OVERVIEW:
-It has that new express kiosk check-in to use if you'd rather.

-Dark browns & tans, very...urban luxury

-Open balconies overlook the huge lobby and glass elevators - which I find super cool

-Bar is like RIGHT THERE upon entering (holla)

-Shula's Steakhouse, which is super yummy! They have fun cocktail drinks

-Nice 24 hour fitness center

-Heated outdoor pool

ROOMS:
-Flat screen TV

-iHome stereo with an iPod dock - we used this so we could rock out to what we liked while getting ready and stuff :)

-Really comfy beds

FOR TRAVELERS:
Located in a prime activity/attractions spot - Minute Maid Park (where the Astros play), Discovery Green, Houston Pavilions, Toyota Center (where the Rockets & Houston Aeros play), Downtown Aquarium, Houston Zoo, etc.

P.s. I highly recommend getting tickets and celebrating New Year's Eve here! The party is soooooo fun!

29/09/11 | Link | Rating: 4.0
45. Arie M.
I didn't have a room here and was attending a seminar so my review is more from a local business point of view.  

The parking here is horrible.   Yes, I realize this is downtown, but there are still MANY things the hotel could do to alleviate the parking situation here.   I don't like valeting my car because there are often times that I need to go get something out of my car and I can't do that when it's with the valet.   So I used the self park garage right next door named "Regency Parking".  

I say "Regency" Parking because the name suggests that there is a connection between the Hyatt Regency and the Regency parking garage.  There is even a 3rd floor skyway between the two places, yet when you get there, there is a sign that says the two businesses are not related and therefore both parties wash their hands away from any responsibility.

The parking garage is the worst designed garage I have seen.  You have two options, go up or go down, but once you pick a level in the garage, YOU ARE STUCK there and if you don't find parking on that level, your only other option is to exit back down.   There is no other way to go to higher or lower floor...according to the signs.   I got lucky and went there at a time of day when it wasn't busy so I could cheat and get back on the ramp, but if this was a busy time of day, I would have been stuck like some other people on here indicated.

Next I was charged $15 for 4 hours.  $15!   If I was there all day, I'd get it but that's pretty high for 4 hours.   I'm sure the hotel will say they have nothing to do with the parking but guess what Hyatt, if you actually wanted to do something about this, you could just block off that skyway and you could negociate rates with the parking that you supposedly don't own.  

Next, there was no free wifi.  The company that had the seminar had spent thousands of dollars reserving a large area of the hotel, but the hotel still wanted money for wifi.   This isn't the first big hotel I've seen that does this, but in 2010, when pretty much every other business offers free wifi to their customers (including many 3 star hotels), I don't understand why Houston's Signature hotel with all their snobbyness can't do that.  

The only good thing I can say about this place was that their food was by far the best "seminar" food I've had and their sound system actually worked.

07/03/10 | Link | Rating: 3.0
46. Eric B.
I was in Houston last week for a training course and followed the coordinator's instructions to book a room here.  During my more Houston business trips, I have opted to collect Marriott points and stay at the Courtyard.  But I have stayed at the Hyatt Regency Houston several times before and all the way back to the early 1980s.  It was (and maybe still is) the Grand Dame of downtown hotels, as I used to marvel at the fancy society events I would witness here during some of my stays.

During this trip, I noticed many refurbishment improvements, especially in the rooms, the Lobby Bar, and the restaurant choices.  Front Desk service was good as was there prompt willingness to have me change rooms, based on an Internet connectivity issue.

There were a few negative observations:

I continue to be uncomfortable with the open center of the hotel and my speculation of how many people may have fallen from one of the floor hallways to their death below.

Wired Internet was $9.95 a day and S-L-O-W.

And an unacceptable service lapse:

The hotel messed up the Team dinner on Thursday evening.  They first switched rooms to a lesser choice without our knowledge or permission.  The serving of the main dishes were also not timed to allow a few of our tables to be served at the same time.  In once instance, we all waited politely for a good 10 minutes before the last person at our table was served. Lastly, they failed to provide a gluten-free meal that one of my instructors had deliberately ordered and confirmed.

06/12/09 | Link | Rating: 3.0
47. Michael H.
Depends what you're looking for - business or pleasure.

If you're staying on a boondoggle or family trip, then this might be exactly what you're looking for.  Its nice, clean, plenty of amenities and the food is really pretty darn good.

If you want to actually be able to do work, however, DO NOT STAY HERE.  the bandwidth is SLOWER THAN DIAL UP.  i've been holed up here for several days and unable to do any significant work from my room.  Management is nothing if not rude about it.  AND it costs ten bucks extra - despite the fact that it is practically useless.  Unacceptable.

01/02/12 | Link | Rating: 2.0
48. Kate W.
I was here last weekend as with a group of 8 guests and the staff, from valet to registration to guest services, were all very accommodating and friendly. Their rooms felt fresh, contemporary and new. On top of that, they upgraded the toiletries in the guest rooms. The relaxing aromatherapy oil and quality lotion made me almost feel like I was at home. Lastly, they've done a great job of improving upon the little things in group coordination -- our breakfast vouchers all had notes on the back to bill them to my room, which last time didn't happen and they left out a complimentary fruit and cheese tray for me. They were the little details that made the difference this visit.

25/04/13 | Link | Rating: 4.0
49. David N.
Recently, I was hired as a photographer for a couple that was staying here.  They wanted their portraits taken in the lobby, which is quite nice.  But it just so happened it was at the same time as the Buffalo Bills were checking in to play against the Texans.  The people working were very nice.  They allowed us to continue shooting in a certain area, and as soon as the bills were out of the way we were able to enter into their area.  The staircase is a great place to set up pictures.  They do not charge clients an extra fee to shoot here either.

04/12/12 | Link | Rating: 4.0
50. Chrissy R.
Stayed here for two nights in August for a business trip. HUGE hotel, a bit dated, but they have done some decent updating in the guests rooms.

First hint: the light switches are hidden in locations that are tucked away - in the bathroom on the 4inch wide wall next to the door frame, in the hall it is next to the bar area, again tucked between framing.

With my corporate rate I had access to the continental breakfast, but with Starbucks across the street and Einstein Bagels down stairs I never ate there.  

There is no business center by Hyatt, but there is a FedEx office on the first floor with an attendant, open normal business hours.

Staff is friendly and helpful, Cecil at the front desk has the biggest, friendliest smile I have ever seen.

03/09/12 | Link | Rating: 3.0
51. Edna G.
Hi, i just came from a vacation in this hotel 2 days ago, in Thanks Giving. We stayed for 5 days, and i would like to recommend  you very much on this hotel. It was perfect! The location is great . The hotel is beautiful and looks new. The customer service is the best you can ask for. We asked for few things several times, and they brought it in few minutes (we were at the 15 floor). They have free shuttle that can take you to any where in down town. They also have a small grocery that opens 24 hours a day, and has fresh sandwiches, salads, coffee, and pastries. It was great.
Really love this hotel!

27/11/12 | Link | Rating: 5.0
52. Mark M.
I actually live in Houston and have heard great stories about this hotel both for celebratory stays and for convention-goers.  My bf and I attended a gala at the University of Houston last weekend and I decided to turn it into a "grownup" weekend away.  We decided to park at the property and take a taxi over to the university, considering there might be a plethora of adult beverages at this function.  I searched the web and decided that the rate for a weekend stay here was too good to pass up.  It is also relatively close to our destination so, the taxi fare wouldn't be too outrageous.  

I knew that there might be an issue with parking so, I called several times to determine the cost and other policies.  I called and found out that the valet parking was $27/day with unlimited in-and-out privileges.  I thought that was a bit steep so I asked if there were other options.  I was told the garage across the street, the rate was $15/day with in-and-out privileges which seemed to be more budget-friendly.  After arriving at the hotel, I put this policy to the test.  I discovered that I forgot something at home and I had to run home to get it.  As I exited the garage, lo and behold, I was charged $3.00 for the 25 minutes I had been parked in the garage.  When I arrived back at the hotel, I spoke to another hotel employee who gave me the rundown on the parking issue.  I found out that there was parking with in-and-out privileges for the hotel ALSO across the street--diagonal to the hotel and it was a surface lot.  I was a little miffed to say the least that this was not clarified for me on the multiple times I called the hotel.

In terms of the actual lodging, the hotel is very nice.  The atrium is breathtaking and a little scary at the same time.  The elevators facing west are glass and gives you great views along the entire length of the building.  From our room on the 27th floor, we had a decent view of The Texas Medical Center and the Galleria area.  The room was spacious and very inviting, although the TV seemed a bit small.  The bathroom was also really nice, appointed with granite and marble.  We happened to call down for an extra ice bucket and a new remote (the batteries were dead) and we spoke to a Front Desk Person named Vince (sp.).   I ended up having to call back because an hour later, we still hadn't gotten either item.  When I called back, he made mention that he had just gotten back from lunch so, I assume he was in a mad rush to leave for his break and forgot to send the items up to our room.    

When we left for the event, we were able to get a taxi within 2 minutes quickly whisking us off to the University.  When we checked out the next morning, I made mention of my parking issue to the Front Desk Agent and she apologized for the confusion.  She told me that neither the surface lot nor the parking garage had in-and-out privileges so, it seems that the staff needs to figure out the parking policies so that the guests wont be so confused and get charged inappropriately.  SMH.  All in all, it was a great hotel for the price and without the issues mentioned above, the rating may have been four-stars.

03/04/12 | Link | Rating: 3.0
53. Aaron B.
I stayed at this property during a short one night trip for work. The hotel is huge and why clearly an older property, I suspected it was recently renovated. The check-in process was quick as the desk was appropriately staffed with four people and had an exclusive Platinum and Diamond GP line. Upon recognition as a Diamond guest, I asked if there were any suites available for upgrade and much to my surprise there was, though it was not ready as it was still early in the morning. Instead of checking my bags at the desk, I was given access to a different room to store my luggage until I arrived after work.

The room I was given had a separate parlor consisting of a mini-fridge, television, desk and (bed that pulls from the wall). The bedroom had a large, king bed, television and simple bathroom with granite vanity and shower/tub combo. The room was comfortable and looked new but nothing too special. Since the hotel did not have a regency club, I was allowed to have a complimentary breakfast at the on-site hotel restaurant, Shula's. The breakfast tacos I ordered consisted of flour tortilla with a special spiced chicken, egg beaters, cilantro, avocado and salsa. It was incredible. They were delicious and the portions were very generous. Since the restaurant also acted as a steakhouse, the décor was elegant with white tablecloths and the service was noticeably nicer than the typical breakfast joint. Overall, it was a pleasant experience and I plan to return here when in town in the future.

20/08/12 | Link | Rating: 4.0
54. Debbie C.
The Hyatt was my home for a week. Not exactly homey but i appreciate how they made my bed every morning and did my laundry. The fact that it's right downtown and only 2 blocks from the office was awesome. The bed is comfy and room is pretty standard but I wish they had a fridge and a better/bigger fitness center. All the machines were occupied by 6AM. Crazy!

25/04/12 | Link | Rating: 3.0
55. Lauren B.
This Hyatt feels pretty new.  Not sure when it was built, but it definitely feels modern.

Rooms are clean, staff is friendly, location is good.

There's a Shula's steakhouse and Einstein Bagel in the lobby (both of which you can charge directly to your room).

Gym is nice (for a hotel).

Primary drawback -- wifi is slow and the interface is tricky.

27/12/12 | Link | Rating: 4.0
56. Jay A.
Stayed here for a week.

The decor is nice and subdued.
The window on my room was very small, and didn't allow in enough light.
SUPER SLOW INTERNET! Don't even think about watching a video - and it costs an extra $10 per DAY!!

In every other way, this is a basic, nice hotel.

The other downsides:
I came to Houston as part of a touring theatrical production - and performers tend to be late-night and *not* early morning folks.
[If you get off work at 5, do you go to bed at 6?]

SO, it was a bit of a problem for us that there is almost nothing open late anywhere near the hotel. The one place we found (Flying Saucer) stopped serving food at 11 - and even that was a pretty sketchy walk at night. If I wasn't a big guy, I wouldn't do it by myself.

This hotel has NO snack machines. Just soda. And there aren't even any convenience stores nearby. Several Hungry nights here.

When I went looking for breakfast at 10 a.m. the people actually laughed. (Yeah, I slept until 9:30 on a business day - ha ha ha, big yucks).

Most downtown restaurants actually close at 2:30 PM!  Yup. After business lunch, they're done.

So; If you really have a reason to be in downtown Houston; this is not a bad place to stay.  But know that this part of town turns into a scary, empty place at night - and if you keep anything other than typical business hours, you may have a tough time here.

21/07/12 | Link | Rating: 3.0
57. Scott L.
The area of downtown Houston could be in a scene of an apocalyptic
aftermath: empty, sterile but with the indication of past success.  The only nightlife you might find here is a staid relic Benihana that looked like a pop up shop dated from 1976 and a bright neon sign for a closed wimpy's hamburgers.

Valet parking for $28 is the only option here so we parked on the empty street and used my friends handicapped placard so we wouldn't have to get up early to feed the meter.

Inside it's new carpet and desk people with great diction.  On the 27th floor my friend Roscoe oooed and awwwed about getting this place on priceline for $100 after taxes and pointed out how all Hyatts have a signature atrium feature that started in the 70's.  (That same Chicago family also started the pritzker prize for architecture.)   Looking down the 27 stories was a fun and scary novelty until it dawned on me how my travel buddy fell 10 stories once and survived.  Yet he seemed to revel in amusement.  Hardy bugs we are.

For our 2 day museum trip this comfy place gave us a good bed and clean digs, close to the museums and bars of Montrose.

If you want a dreamlike cocoon in the middle of American waste scape then you'll have good dreams, just prepare to hear professional voices through the paper thin walls and watch that step, (tweety bird voice),
"It's a Doozy!"

25/05/11 | Link | Rating: 4.0
58. Liz S.
We had the bed and breakfast package.  Hotel was nice, room was clean.  $30 for valet parking is a little steep.  The room is not very well insulated.  We could hear the people next door having normal conversations.  Our package came with a late check out and even though we had the privacy please sign on our door we had housekeeping knocking wanting to come in and clean.

26/05/14 | Link | Rating: 3.0
59. Aubrey L.
Hotel is okay but if you want to hang out in Houston you do not want to stay downtown. Everything worthwhile is surrounding downtown. Also, they kick you out of the bar if you are having a good time.

18/05/14 | Link | Rating: 1.0
60. Robert A.
Rooms are pleasant enough, but charging for wifi should be a crime. Room service takes 45 min, also a travel felony. So, Hyatt, the one star is to show you that nice infrastructure does not make up for avarice and poor service.

13/01/14 | Link | Rating: 1.0
61. Kelli S.
Terribly disappointed. Usually love Hyatt properties but won't stay here again. Sunday night, was put on hold for 12 min to get to front desk.  Assuming they were just busy, I waited 30 min and called back, again long wait- 15 min!! After getting through, the person was unhelpful and rude ( I just needed a fan) because of the loud street and hall noise. The shower pressure was a joke, a light trickle ( it was really shocking). I'm used to paying their absurd prices for food/drink and $34 to park, just can't get over the shower and poor service. Really can't believe a Hyatt would think this was acceptable! We will not be back!

20/07/14 | Link | Rating: 2.0
62. Preston D.
I arrived at 2p and the friendly staff at the front desk attended to me immediately. She completed the check-in process in record time. When I walked into my room it was very warm. I lowered the thermostat to let my room cool, and left to do work in the lobby. The lobby is a spacious atrium with wi-fi, ample seating, and a central bar. Meetings were taking place all around me. After an hour, I returned to my room, which was now cool. The bed was comfortable, the room was clean and well-designed, and I had a good view of the pool. The downside was the expensive parking, but that's expected in Houston. Overall, I would stay here again.

12/04/14 | Link | Rating: 4.0
63. Andrew C.
Awesome experience. Hotel was in great shape and the staff was absolutely 5 -star. Starting with a lady named Shaw at the front desk. They were all amazing at there jobs. True customer service professionals. Thanks again. I will be back!

04/07/14 | Link | Rating: 5.0
64. Brandon C.
This place was an absolute steal.  We came to town for the Rangers Astros game and stayed here due to its location and relative location to the ballpark.  

It is within walking distance, granted its a bit of a walk, and it is a bit further than the .7 miles that they claim online.  But why walk when you can take a complimentary shuttle.  My only complaint is that when leaving the game there was no accountability for where you were heading so every shuttle filled up quickly with people who were not staying at the Hyatt.  This is not really their fault but its worth pointing out.

Now to the hotel itself.  The rooms were nice and spacious, I never felt crowded even once we had a few friends stop by.  The bathroom was large, so you could use the sink area without inconveniencing someone in the shower.  The beds were comfy and soft.  I do agree with Matt C. though they could definitely use an upgrade to the pillows.  The service was good and the front desk was friendly.  

All in all it was a good experience in a good hotel.  I would recommend them and I will probably stay here again on future visits to Houston.

21/05/12 | Link | Rating: 4.0
65. Elizabeth H.
Met up with some business clients for a drink at the bar.  They have been staying at this hotel for years and absolutely love it.  The service at the bar was great and I would recommend anyone wanting to stay downtown to consider this hotel.

31/10/13 | Link | Rating: 4.0
66. Karen L.
I've stayed at this hotel twice and don't have a whole lot of gripes but the channel lineup here is horrible compared to other upscale hotels. I probably won't stay here again especially if it's over 3 days. Hyatt really needs to change this. Disappointing.

04/08/14 | Link | Rating: 3.0
67. Tanya C.
I had to travel out to Houston for work and ended up staying downtown at the Hyatt Regency.  It's located on Louisiana Street and was very convenient to my client's office.

The rooms are spacious and clean.  The hotel has an indoor atrium which gave me pause because I thought all of the noise from the lobby in the bar might carry into the hotel rooms.  I was on the 10th floor and didn't hear anything from the lobby or the hallway.  

I spent a lot of time in the gym during the trip.  It's actually pretty big and nice for a hotel gym.  There are treadmills, elliptical machines, various types of stationary bikes, free weights and kettlebells.  An attendant is constantly wiping down the machines and putting fresh towels out.  They have cups and a water machine.  I really liked that they had fresh sliced lemons to add to your water.

The only downside is the dining situation at the hotel.  Most of downtown Houston shuts down after business hours.  This includes a lot of the restaurants.  I asked if there was anything good within walking distance and was told that everything pretty much shuts down at night.  They also told me that it wasn't the safest area to walk outside alone.  I guess this means I will be a shut-in in the evenings.  The hotel does have two restaurants - Shula's and a rotating restaurant at the top of the hotel.  Neither appealed to me.  There's also a 24 hour Einstein's in the lobby.  Also not appealing when you are hungry for dinner.  This left me with room service.  I was trying to eat a bit healthier so I spent a long time perusing the menu to try and come up with something to eat.  I finally decided on a grilled chicken sandwich that comes on ciabatta bread with a side of cucumber salad.  The grilled chicken was good, but the bread was hard as a rock.  I finally just ate the chicken by itself.  The cucumber salad was pretty good.  It contained sliced cucumbers, cherry tomatoes, and red onions in a vinaigrette.  The next night I had the same dinner conundrum.  So what did I do?  I ended up ordering the same grilled chicken sandwich.  I asked if they had a different type of bread it could be put on and they said no.  I figured I could just eat the chicken by itself.  I was quite surprised when I opened the platter to see that the sandwich looked like a completely different sandwich.  It was still on ciabatta bread, but this stuff was actually good ciabatta.  Maybe the bread was old the night before?  I don't know.  Anyways, it was a decent meal.

I didn't have a rental car on this trip, but did notice that overnight parking is $30 a night.  They also have a swimming pool.  I failed to bring my suit so I didn't get to check it out.  The hotel also has wi-fi in the rooms, but you have to pay for it.

20/01/13 | Link | Rating: 3.0
68. Alan S.
So after visiting a handful of times but never actually spending a night at the hotel, I decided its time to write a review from my rather unique perspective.  I've been here for a few different events/conventions ranging from political science professional meetings to Anime Matsuri.  This place is rather easy to navigate and has quite a bit of space for meetings, panels and the like.  The down side is the basement room/hall.  It's rather large, probably one of the larger spaces in the downtown Houston area, but between the random columns and the black painted low ceiling, it's rather awkward.  The hotel was also rather hot the last two times I went, I know it's probably due to all the people, but there should have been some way to address the problem since it was cooler outside than inside!

31/03/13 | Link | Rating: 3.0
69. Stanford L.
Service is good, rooms are clean and quite spacious. Problem is, walls are PAPER thin. Guests next door were incredibly loud and obnoxious late at night (not the hotel's fault though), which is enough to make the stay a disappointing one.

16/03/14 | Link | Rating: 2.0
70. Brandon T.
Nice Hyatt with all the amenities you'd expect from the regency line.  Luxury dining, pool, and clean comfy rooms make it an easy choice for a stay in downtown Houston.  Only complaints were with the EXTREMELY SLOW Wi-Fi in the rooms, and poor picture quality of my television.  I usually end up with way to much time on my hands, and end up renting one of the 'still in theaters' movies for $16-19.  The one I rented here came poorly; like an old antenna tv broadcast.

I have to agree with Jay A.'s review about the surrounding area, and lack of night options.  Everything did seem to close early, and the walk to anywhere for dinner even at 8:30pm was pretty sketch!  This part of town reminded me of walking late night in the wrong part of San Fran.

18/11/12 | Link | Rating: 3.0
71. Paul C.
So this was home for a week during the company conference earlier this month. Located in Downtown Houston, this Hyatt is in a prime location near the convention center, Minute Maid Park, Toyota center arena, great restaurants and entertainment. It was very convenient being so close to everything.

Rooms were in great condition. Standard offerings you would expect in this class of hotels (comfy beds, flat screen tv). The staff was actually very friendly. No complaints there.

Only gripe was how loud the lobby was. In the late night/early morning hours it was very easy to hear people partying at the bar downstairs from your room. Also, WiFi is not free!

Overall, despite the noise issue, great Hyatt hotel. Definitely recommend!

30/10/12 | Link | Rating: 4.0
72. Alanna J.
Very nice. Awesome service

02/05/14 | Link | Rating: 5.0
73. Bernice And Ian B.
We stayed for 2 nights and there was a convention for high school students from everywhere - local and other states. The walls were so thin, and every  night we can hear teenagers whistling the tune of the mockingjay bird from the Hunger Games. I get it, the concept is cool. I'm not that old. However, I just wanted to have a good night's sleep at 1AM.

12/03/14 | Link | Rating: 2.0
74. Tracey C.
Two things kept this from 5 stars. First there are no outlets next to the bed. Not cool after a long day and a low cell battery when you really just want to lay down, charge your phone, and play on your phone. Second, there is no fan in the bathroom. The mirror will stay foggy for far too long.

29/03/14 | Link | Rating: 4.0
75. Cherry A.
I love picking up and dropping off out-of-town friends here. The lobby parking entrance has easy flow pick up entrance from Louisiana Street and as you exit on Smith street, it's smooth and not stressful. The valet attendants have good control over parking so you're never "stuck" behind unloading/loading hotel guests.

24/08/13 | Link | Rating: 4.0
76. Lyn P.
I recently stayed here for a work conference and had a good experience for the most part. My room was a good size and had a chaise lounge instead of a chair or couch. I love chaise lounges so that was a plus. The super nice toiletries (including toothpaste) are also a nice touch.

The conference facilities were adequate - we have a fairly large group and our expo was in the basement. Not the best set up but I've been to worse. Catering for the conference was acceptable. Nothing amazing but there were good choices at every meal.

Spent a lot of time in the lobby bar - the bartenders were friendly and made good (strong) drinks. Also went to the Einstein's for coffee and bagel pizza - very convenient that it is open 24 hours. The hotel is connected to the downtown tunnel system but they close their entrance at 8pm. There is also a revolving restaurant at the top of the hotel with great views of downtown Houston.

Overall, the Hyatt gets a pass. Definitely an acceptable place to stay when in downtown Houston.

08/05/13 | Link | Rating: 3.0
77. Michelle N.
UPDATE:
After my husband completed the survey they send out we were contacted by the Asst. Manager asking about our stay.  The email was very friendly and wanted to be sure everything was corrected.  This one stay will not keep us from staying at other Hyatt hotels.

22/01/14 | Link | Rating: 2.0
78. Heberto G.
One of my favorite hotels in the downtown area, we have many special memories from this long-standing hotel (but it's been renovated to perfection).

Spindletop restaurant on the top floor is a Houston skyline landmark. The rooms are pristine and the service is impeccable.

A bit pricey for overnight parking but at least your vehicle will be safe and the valet attendants are very attentive.  Some of the hotel staff has been there for many years.

Come celebrate in H-town and stay in comfort.

01/12/13 | Link | Rating: 4.0
79. Jase S.
Good stay, very nice staff for the most part. Like most of these types of hotels a bit cookie cutter and yet good at what it does. Parking $32 per night

02/06/14 | Link | Rating: 4.0
80. Lisette C.
Houston might not be my favorite city in the world...in fact, I prefer never to return, HOWEVER, if I have to come back, I would DEFINITELY stay at this hotel.  
It's a standard Hyatt (big corporate hotel)...not a lot of charm, and huge, BUT the staff here is truly fantastic!  EVERY SINGLE STAFF MEMBER that I encountered went above and beyond to assist and make our group feel welcome.  Despite the size and number of guests, the check in staff was friendly, fast and welcoming.  The concierge actually ran and bought a belt for my boss in 30 degree weather and did it with a smile!  Leah and Adrian at the Fedex on site both went above and beyond their call of duty when helping me with several print orders on tight deadlines.  The ladies of housekeeping were lovely and efficient.  Guest Services was so quick and accomodating.  I truly could go on and on about my experience here.  For a business hotel or conference hotel, the service here is TOPS!  Highly recommended if staying in Houston!

22/01/14 | Link | Rating: 4.0
81. Rick F.
Just because I never stayed at this, one of Houston, most famous Hotels, I recently decided to spend the weekend here and drape myself in a number of downtown activities.  This hotel stay was a great idea. After reading review on TripAdvisor about the room I decided to take all the most popular tips and go for it.

Corner Room..Check
High Floor..Check
Nice View..Check

I would have expected a much better stay than what we experienced. The staff was extremely courteous so no complaints there. I had to request a fridge to be added to the room, and yes it was brought up quick, but it was so small it could barely hold 6 drinks.  

The bed was far from what I was expecting. It's a bit out dated. Not high and comfy as you would imagine.

Yes the view was great but the over all room seemed a little old fashion. Yes it had a flat screen and connections for tablets, keyboards, android phone, iphone, etc. but it was simply missing the feel of conform and a contemporary life style. If just felt like they updated a 70s room.  

Yes I would stay again, but only because the parking is convenient for me. (Another story.)

I want to give it 4 stars because I really like the location, the bar area and the staff was great, but I was just not impressed with the room at all. (Oh...Tiny Shower.)

11/06/13 | Link | Rating: 3.0
82. Caroline S.
I stayed here last weekend to celebrate my boyfriends birthday. Sharon, the lady at the front desk made sure to book a room for us on the 27th floor. The view from up there was incredible! We also took advantage of their rooftop pool, great vibes all around. Oh and the Einstein bagels made for a very yummy late night snack! (: I think they're the only restaurant downtown that stays open 24/7 even on the weekends.

19/08/14 | Link | Rating: 5.0
83. Maxula P.
I have been at this hotel and always had a good experience and I attended to the Linda Lorelle scholarship banquet and I must say it was a  delight. The room was classy and elegant but the food and the service was superb. Our servers (Humberto and Teresa ) were efficient to everyones needs including mine and I must said the chef that prepared all the food was outstanding. Also the banquet coordinator was on top , in conclusion , it is a winner. I will recommend this hotel for any special events.

04/11/14 | Link | Rating: 5.0
84. Emily A.
Extremely impressed with the service!

My husband and I had a connecting flight in Houston, which was overbooked. So, we elected to take the free ticket vouchers and stay at a hotel overnight, then hop on the next flight in the morning. So, needless to say, when we arrived at the Hyatt at about midnight, we looked rather messy in jeans & t-shirts from traveling. Nevertheless, we were not snubbed. We were greeted warmly even though we didn't look like most of their guests.

The woman who checked us in was very friendly and offered us complementary toiletries, including more than just the typical items. We were placed in an upscale suite on the 20th floor with a gorgeous view of the city.

The hotel's bar/lounge area was very slick & sophisticated in appearance. The bar was quite busy for a Tuesday night.

Conveniently, there is an Einstein's Bagels on the first floor of the hotel that is open 24/7. We ate there the next morning. The line was very long, but they were quite efficient and it took us no time to get through the line.

In the morning, we called for a cab ourselves and were waiting by the valet station. Our cab did not show up when it was supposed to and we were getting tight on time. I asked the valet if he could get us a cab and his cab was there in a matter of 15 seconds, literally.

The hotel was beautiful with the modern architecture and the service couldn't have been better! Wish we could've stayed longer!

30/11/14 | Link | Rating: 5.0
85. Jenea F.
Very disappointed. We've stayed in Hyatts all over and this one is by far the worst. Our shower did not drain. The handset on the phone didn't work. Valet is $30 a night. The room was small and very basic with very thin walls. Will not be coming back to this location.

26/05/14 | Link | Rating: 2.0
86. Jenna L.
very clean and nice room!
but parking is $15 per a day.

18/07/14 | Link | Rating: 4.0
87. Joseph S.
Pros:
Easy access to tons of Downtown spots
Very friendly staff
Clean, nice and comfy

Cons:
$30 a night for valet parking, $15 a night if you park it yourself next door
Wifi in the room isn't free, WTF?

Good place to stay in downtown

15/05/14 | Link | Rating: 4.0
88. Jy Z.
First thought Hyatt Regency will be an excellent hotel to stay, but things are always different. I booked a room with two double beds, and it says double rooms on the website, but actually it's just one room with double bed. And there is no trash begs, hair brush in the room, plus the room is too small for a family with 4 family numbers to stay. And they even don't have microwaves in the hotel, this might sounds funny but actually happened. There is no way for a family with a 4 months old baby to stay without microwave for disinfecting the nursing bottles. Services are not really good. Room is not clean, there is no big sofa. Might say sorry Hyatt Regency for writing this kinda bitter review here, but I tell the truth.

13/03/15 | Link | Rating: 2.0
89. John N.
In town for a 2 day visit to run the Houston Half Marathon. Selected the property primarily due to the price (was in town without a rental car, therefore my primary concern was room cost, since I would be walking or Metro'ng everywhere). Was not disappointed with my selection. If you are a runner, this property will more than meet your needs.

STAFF: Dakota and his team were exceptional. No delay at check-in and was offered a 2pm late check out without any problem or "drama".

ROOMS: Very modern (but a bit "dated"). The Hotel is not new and is very busy - so over the years it has taken a beating. But, Hyatt is still able to maintain the rooms to an acceptable level. Bed is comfortable (but far from remarkable). No refer, no microwave (which is unfortunate).

INTERNET: Hyatt (and other hi-end properties) still charge for internet (which is hi-lariously ridiculous) - because if you look at how packed the lobby area is with "Rich oil businessmen who could easily afford the charge, but refuse to pay" Hyatt would realize that they would have more guests if they just offered complimentary internet. So, I ventured down into the lobby to access internet - which is fine - but, it should be free.

NOISE: Stayed on a "high floor OFF the atrium" and had no noise issues whatsoever. Each room has ear plugs in the bedside drawers.

LOCATION: For runners, it's great (Bayou Trail along the river is nearby and offers as paved running path for miles). For others, ehhh, maybe not so much. All the great places to eat (that are reasonably priced) are down on Congress (so, a bit of a walk). MetroRail is 2 blocks from Hotel and very easy to get to (and cheap) but the MetroRail is new and does not visit a vast list of locations. Forget the tunnels - just a "maze-of-confusion" and they are closed on Sat/Sun (but, there is a Wendy's literally "steps from the Hyatt" in the underground....which was nice on Friday). While there is plenty to do in Downtown Houston, if you are looking to save a buck or two on your meals (since there is no refer or microwave in the room), you are in for a walk.

Looking forward to my next visit.......

20/07/14 | Link | Rating: 4.0
90. Mark D.
My buddy and the wives came to Houston to catch a Texas Rangers game and celebrate the wives birthdays. (Couple of days apart)

The room wasn't ready at check-in. They comp'd the valet for both of us for two days so that was enough to liquor us up at Shula's.

An hour later, only one room was ready. Engineering was going to have to address a problem in the other room. We asked but they wouldn't disclose the engineering issue. Woohoo... Free WiFi!

We had dinner reservations so we were going to use the available room to change. Since the rooms were adjoining and the door between them was unlocked, we investigated the engineering issue. The only thing we could find was the bulb was burnt out in the bathroom. Surely you wouldn't need an engineer or prevent the room from being ready for two hours because of a bulb?

At that point, the "engineer" showed up with the light bulb for the bathroom....

All in all, the rooms were clean, the view was good, the bartender was awesome, the location was ideal and the shuttle to the baseball game was convenient. Although there was issues listed above, they took care of us in comps. I'd definitely stay again.

14/08/14 | Link | Rating: 4.0
91. Robert N.
Let me preface by saying that I am a Hyatt Passport Platinum member and stay at Hyatt's across the country.

This property should not qualify as a regency. The lobby is very cold and dark. Staff is absolutely amazing as always, but the presence was off.

Rooms were also very basic with PAPER THIN WALLS. You could hear someone breathing in the room next door.

Also, even on the 28th floor, you could hear night road traffic as if it was coming from the clock radio.

Overall, still an definite upscale hotel; but not what I expect from the Hyatt Regency brand.

06/04/14 | Link | Rating: 2.0
92. Brooke A.
Ended up staying here two nights after bidding on priceline & am unsure if in the future I would choose this hotel on my own. It is massive for sure which is kinda neat because you get to see lots of people. I also like that they have their own Einstein's bagel & Shula's steak house. The 34th floor also hosts a revolving restaurant, but unfortunately it is not open Sundays or Mondays. The room I had the first night was great! The bed was super comfortable & the modern upgrades made you feel very luxurious. The second night though I was in a corner room & the layout of this triangular room just seemed off. The second room also only had a stand up shower and not a tub shower like my first room so if I return, I'll make sure I'll specify which bathroom I'd like. One other thing that is kind of annoying is that they charge you $50 per night for incidentals. Normally this is just a hold & is wiped out by time you check out, but with Hyatt they actually withdrawal this amount from your account & won't recredit you for 5-10 business days.

14/11/14 | Link | Rating: 3.0
93. Susie M.
Cozy rooms with fantastic bedding, clean lobby with a great bar, coffee shop on sight, quick elevators, friendly staff, helpful front desk, great city skyline views, and amazingly spacious bathrooms with vanity area make this a great choice for any visit to downtown Houston. Went for a quick one night getaway with my husband, and we both loved it.

This is a very quiet, business friendly hotel. It is, however, near enough to plenty of downtowns best bars and eateries, and just a few minutes from all of the greatness of Midtown. Just a block from the metro-rail, and very near several of the Houston Bike Share stations, so it is a great location even if you do not have a car. If you do have a car plan to pay for Valet. At only $30 for the night it was well worth the price, especially when compared to the self-parking lot at $15, which was two blocks away and did not offer in-and-out privileges.

I definitely recommend this hotel for anyone looking to have a quiet date night, someone on business, a relaxing girls weekend (not talking bachelorette weekend here) or anyone who simply wants to rejuvenate.

04/12/13 | Link | Rating: 4.0
94. Tristan C.
Good place to stay. The only problem is that the reservation is only for the room. Make sure to budgett about another $50 for internet, parking.  Its better to use the valet parking because the parking lot charges you $15 for in and out. So if you're like me, leaving the room frequently, it can get pricy.

31/01/15 | Link | Rating: 3.0
95. Stan F.
Room was very nice. However unlike other posts valet was $36.00 per night so total cost of staying there was close to $250.00 per night. Staff worked hard to make everything nice and if anything goes wrong they may comp something to make up for it. I got one breakfast comped because they forgot my order.  I may try to stay closer to the convention center next stay

My wife is In a wheel chair and the shuttle is not handicapped accessible.

07/11/14 | Link | Rating: 3.0
96. Jennie B.
After a grueling nine and a half hour flight from Anchorage Alaska to Houston as exhausted I'm seeking solitude in my hotel. After arriving to the Hyatt I was overwhelmed by how large the facilities are if you're looking for a get away this is not the place you'll be waiting about 20 minutes before the valet bring your car ride to work if you have important meetings in the morning that being said overlooking this attribute to the hotel was my oversight I should have stayed some place smaller. But the conditions of the hotel were disgusting stains on the floor that I can only hope our Greek yogurt that continued on the suede brown Bed sash where a complete turn off, also the $30 a night charge for Internet was a turn off after already paying $200 for a bedroom not including 32 dollars a day for valet. I thought to quench my thirst with a bottle of water but realize that they're charging $3.50 for Aquafina which is not even filtered water I was happier paying $5 for Fiji at the Hotel icon. While the room was spacious and the views were lovely I was most looking forward to the rooftop pool on the 6th floor being that it's 72 degrees in Houston and 14 degrees in Anchorage Alaska I was so excited to get some much needed sunlight, but unfortunately the staff at the Hyatt don't deem important to inform guest. The pool will be closed for maintenance!!! Which was my main reason for choosing this hotel because the smaller boutique hotels do not have pools unfortunately. The cable is slow the decor is outdated 90 spose modern at best . My biggest regret was booking this room for the entirety of my trip. Do yourself a favor and avoid making arrangements at the Hyatt. Unless you enjoy this mysterious and disgusting stains on your bed linen.

16/12/14 | Link | Rating: 1.0
97. M M.
Stayed for the weekend and even though the hotel was great, the shower really sucks. The shower head alone had very little pressure coming out of it. For a hotel like this I would think that there showers would be better. The whole shower system needs to be replaced as the faucets looked all broken.

20/03/15 | Link | Rating: 3.0
98. Melanie S.
The lobby of this Hyatt is super impressive! It's huge and bustling with all kinds of interesting people. The glass elevators are so pretty and you just feel like you're in an exciting, big-city, fancy hotel.

The room, however, is less fancy. Just seemed like a standard mid-range hotel room. Not super fancy or spacious. Which, for the price, I was expecting a little more, I think. Not that it was bad by any means; it just wasn't as impressive as the lobby.

The front desk staff seem really frenzied. I called at one point and it rang for a long time, when they finally answered, I was put on hold for a really long time and they seemed really chaotic when they finally answered.

Also, parking is so expensive! $15 to self park and $34 to valet. I know this is common, but I feel like parking should be free if you're staying at a hotel. At least for one car.

One odd and off-putting thing was that when we left the room one night there was a heap of dirty linens in the hallway. I thought it was kind of gross, but assumed they were cleaning the room and it would be gone soon. However, when we returned later that night AND the next morning, the linens were STILL there. Ugh. I don't want to have to step around a stranger's dirty sheets in the hallway! I don't even leave sheets in the hall at my own home.

All in all, this is a decent hotel. I would stay here again, but would probably prefer the Hilton. The best things here are the elevators, the lobby, and the views from the rooms. Oh, and the Einstein's Bagels downstairs. :)

17/07/14 | Link | Rating: 4.0
99. Elaine D.
Here's a quick rundown from my recent stay for a business trip.
The good:
Location -  in the heart of downtown Houston and within walking distance of my work building.
Food - I had room service one night which was delivered promptly and was delicious. I also bought coffee and egg and cheese bagels from the Einstein Brothers at the lobby. The mojito from the lobby bar was ok and during happy hour had free wonton snacks available.
Service - people at the front desk were nice and housekeeping replaced my towels everyday.
The bad and the ugly:
Room - it was a clean room in the tenth floor and five doors down from the elevator bank. I heard the constant ding of the elevators plus the noise from the lobby bar downstairs from my room. No wonder they provide earplugs in the room! I had to turn on the air to drown out the noise. Perhaps if my room was on a higher floor it wouldn't have bothered me.

26/05/14 | Link | Rating: 3.0
100. Scott T.
Stayed here on arrival in TX and again for one night before returning to UK
Excellent hotel!! A little out of town but courtesy transport to TX and the standard of service was one of the best we encountered while in America this year.Staff were absolutely brilliant and nothing too much trouble. Reception staff were unbelievably helpful.Transport was arranged back to the airport and the staff organised a limo as it was cjeaper than the shuttle bus! this was wonderful and the perfect end to our holiday.Highly recommended and would stay again with no hesitation.thank you for a brilliant stay on both occasions.

11/12/14 | Link | Rating: 4.0
101. Andy K.
Updates: I love it how this gentleman named Tom J from the hotel replying to all the bad reviews "saying the same thing: we apologize and we hope to see you again... ".

Talk is cheap. So far I don't believe anything was done to compensate anybody. Not even a free bottle of water value at $3.5.

BTW I checked in at 6pm. 3 extra hr for the room to be ready.

-Beside all the negatives: at least the staff is polite.
-Room conditon: it was just average. The room temperature regulator make a loud boom sound everytime the it changes from ac to heater mode.
-Shower: overall clean but my blow dryer is covered with sticky residues. I had to wrap it around with a towel when using it.
-Bring your own soap because the ones they have is worst than the one you get from dollar store.

10/12/14 | Link | Rating: 1.0
102. Krystal A.
I came here for a work convention and stayed Monday-Friday in July. The website stated it was all new and renovated and redesigned. To be honest the color scheme is lacking, however, the elevators are really cool.

PROS:
-Was able to use a shuttle system to get to the convocation center
-Nice staff
-Bar/restaurant in center lobby
-Are for someone to help you get a cab, $6 each way.
-Elevators are quick
-Reasonably proved when staying in large groups

CONS:
-Eistein Bagels there isn't that great
-Don't have a convenient mart to get some toilet trees
-Room service or requests for items takes over an hour
-Roaches in my room. It took them an hour to come up to change the bedding and they didn't offer a change of room or any compensation. DIRTY!
-Decor is all brown, yuck
-Called to request something and front desk said they were too busy and overwhelmed with check ins. So I immediately went down to the desk to pick it up and there were 3 people working gossiping and laughing. No one was checking in. Also, the group of people she said that were checking in checked in 3 days prior
-No fridge bar in the room
-Lighting was awful in the room when trying to get ready

02/08/14 | Link | Rating: 3.0
103. Virginia C.
If it weren't for Cecil (at the front desk who offered fantastic service), this place would get zero stars.  Such a disappointment for a good brand.  In a nutshell, BAD PLUMBING and POOR CUSTOMER SERVICE.  Terrible water pressure (unusual for Hyatt hotels) and you have to hold down the toilet handle in order for it to flush.  Forgetful and careless staff.  Although this is not a 5-star hotel (i.e., the Ritz Carlton), it's still not a cheap place to stay (assuming you're paying out-of-pocket and not via a corporate account).  DO NOT STAY HERE--THERE ARE BETTER HOTELS IN THE AREA!

10/04/15 | Link | Rating: 1.0
104. Maliha S.
Pros- We stayed here for one night and liked it better than other Downtown hotels. The ambience is very good and the lobby is very happening. They have a restaurant, bar and a 24 hour Einstein Bros and Bagels.  If you stay here, you must eat at The Spindletop Restaurant located on the 34th floor.  It has the best view of the city.

Cons- The rooms are old and not clean. Their housekeeping is not very good because our hand towels were dirty and our room had bugs. I think they hadn't cleaned our room in a while because as soon as I went into the bathroom, a mosquito bit me. At night, these mosquitoes kept biting me and needless to say I was unable to get a good nights sleep. We did go down to complain and they ended up not charging us for the valet parking. But otherwise I would say, they need to do a better job cleaning their rooms.

17/07/14 | Link | Rating: 3.0
105. Kacey T.
My husband and I stayed here as part of the 2015 New Year's Eve party. Based on other reviews, we opted to upgrade the room and stay on a higher floor to avoid the noise in the lobby. We were on the 28th floor and had no problem getting elevators. It was significantly quieter, and we were able to sleep despite the continuing party in the lobby.

As for the party, we had a great time. There was a DJ, a classic rock cover band, and a country band. All were in different areas with separate dance floors.
The music and dancing was fun. Most of the crowd danced through the night. If you don't like dancing, you would probably be bored.

I would recommend the NYE party. The staff were helpful. The drinks were good and not watered down. The room was nice. The balloon drop was fun and beautiful.

Check-in and Checkout were a breeze for this event. We prepaid so we did not need to Checkout.
We parked at the garage across the street for $15 so we did not have to pay for valet. The garage is directly across the street and convenient.

For a "once a year" event, this was worth the price for us. It exceeded our expectations.

11/01/15 | Link | Rating: 4.0
106. J B.
Extremely clean hotel. Friendly staff   I enjoy the Hyatt brand and the cleanliness.  Check in was painless.  Room clean and fresh smelling. Bar is lively and nice happy hour.  Convenient to downtown area and tranquility park and court house

05/05/15 | Link | Rating: 5.0
107. Courtney C.
I came in around 9:30 pm on Jan 27th, and was told at front desk that there were no rooms left. I was offered what was described as the same room that I initially booked (which was a king room), but with a full size bed, for half the original price paid and with breakfast comped. This sounded fine until I saw the room. It was not just a smaller bed, it was a Murphy bed, in what could not possibly be a room meant for guests. Enough said. I will certainly be avoiding future stays at the Hyatt.

26/02/15 | Link | Rating: 1.0
108. Andrew M.
After a rough 4-night stay, this hotel was very underwhelming. I was looking forward to staying downtown in what I thought would be a somewhat luxurious hotel but ended up dealing with problem after problem for the entirety of the stay. For what you get, this hotel is extremely overpriced. In addition to nightly rates of $300+ you will also pay $15/night to self park without In/Out privileges OR valet at $32/night. Basic Wi-Fi is another $10/night. Also, no free breakfast.

Upon arrival we checked in quickly and without issue. The staff was courteous and helpful which added an extra star to my overall rating. However, when we entered our room, it was immediately apparent that our air conditioning was not functioning correctly. After attempting to adjust it for some time, we had to have engineering come up and fix it. The engineer got it running correctly but it stopped working two more times over the next three days. This was very inconvenient.

We were delighted to see plenty of coffee and tea options in our room but after making a cup and realizing that our tea smelled like vinegar and cleaning solution we decided to pour out the drink and refrain from utilizing the in-room coffee maker. Yuck! The room also had a small refrigerator that we used to store a few drinks and a couple of food items. Unfortunately, the fridge was too cold and froze all of food and drink. It does not have an adjustable thermostat so we weren't able to use it either. Bummer.

Our room was on the 8th floor but there was still quite a bit of noise from the lobby/bar area below. There were signs asking patrons to reduce noise levels after 10pm but it didn't seem to do much and the rule was never enforced. The bed was comfortable but three of our pillowcases had marks or stains on them. The bed also has a decorative cover to hide the boxspring but it was torn and beat up which was kind of an eyesore. The couch had visible stains and a previous guests clothing item was sticking out from underneath it. Gross.

I may not be the target clientele for this hotel, but I know I could've had a much nicer room with more complimentary amenities at your typical run-of-the-mill Holiday Inn or Best Western. I realize that prices are high because of the downtown location and I understand that, but please at least give me a comfortable, clean, functioning room for the price!

01/02/15 | Link | Rating: 2.0
109. Aaron S.
Stayed here for three nights on a business trip. The room was okay, but nothing special (especially for the price). I didn't have any complaints about the noise, like other reviewers did. However, I did notice the loud air conditioning unit - it would often wake me up when it would kick on. The bagel shop in the lobby is a nice idea, but it's extremely expensive and i only made that mistake once. I'd stay here again, but wouldn't go out of my way to book it or recommend it.

09/04/15 | Link | Rating: 3.0
110. Preeyam P.
I had a fantastic stay here! I would go as far as saying that it was the best hotel I've ever stayed at. I was visiting Houston for a conference and the front desk receptionists and guest service attendents were always courteous. The lounge on the first floor serves drinks until pretty late and the lobby is always busy with people. The Einstein Bagels was incredibly convenient for an early morning bite. The room service was timely but I do wish the menu was more diverse. I had the pleasure of visiting the Spindletop Restaurant as well. My waitress disappeared after my first drink but I won't let that waver my review of the actual hotel. The room was very clean. I had a fantastic view of the city. I should say that the layout of the hotel was an absolute dream. I love the interior lobby looking down at the lobby. The glass elevators were wonderful as well. You have either a view of the lobby or the city. The hotel made me feel like a VIP guest (even when I wasn't). The proximity to the green line, convention center, restaurants, and shops just made this hotel even better. I had quick access to taxis all day and night as well. None the less, I was completely spoiled by the staff of the Hyatt Regency in Houston and I would recommend anyone in the area to stay here. Even if you are not planning on exploring the city, this hotel has enough amenities to keep you entertained and pampered for days.

25/04/15 | Link | Rating: 5.0
111. Kevin G.
It's hard to add much beyond the other reviews. This is my "go to" Hyatt when I visit Houston, but mainly due to the location which is only 2 blocks from my office. It is completely "average" in every sense of the word - the rooms are nice and large but very dated, the bathrooms are ok - nice counter space but not luxurious, the beds are comfy. The lobby bar is fine for a drink but if it gets crowded you may find the noise sometimes percolates up many floors. Shula's serves a decent buffet breakfast and a decent steak, but neither is exceptional. There is no elite lounge or much in the way of recognition. It's one of the better places downtown, but if you don't need the convenience then consider one of the better hotels near the Galleria.

17/05/15 | Link | Rating: 3.0
112. D B.
Used the free shuttle serve to the Astros game.    This is a nice "Texas size" hotel.  Lobby bar is located at the base of the atrium.   This is a great place to meet up for drinks

16/05/15 | Link | Rating: 5.0
113. Lorenzo D.
Great Elevators

Have stayed here on a few occasions.  I don't normally like to stay at large mega corporate hotels, but when the price is right via Priceline, you get what you get.

*Its a Hyatt Regency.  It's big, it's bland, it's a modern American, soulless  approach to quality hotels. Character does not abound.

Pro's:

Plenty of elevator capacity, never more than a minute ot two wait.
Large rooms.
Comfortable bedding.
24 hour Einstein Bros (not that I love Einsteins, but if a case of insomniatic hunger strikes, you're covered).
Downtown location.
Friendly Staff
FedEx store in building

Con's:
See asterisk* above
Cost I guess.  After seeing other reviews and looking at Travelocity, I might be frustrated paying what others paid.  But as I mentioned, I rolled the dice with Priceline and got a killer rate.
Food- Shula's Steakhouse.  They could have selected better as the main restaurant.

Over all, for a large corporate type place it's perfectly fine.

Buona Notte.

06/03/15 | Link | Rating: 3.0
114. Lisa V.
Numerous Hyatts I've stayed with over the years are in my opinion notorious for grand lobbies and nightlife - bars and usually sound restaraunts.

Same thing here but the room was nice. Great coffee bar in room and upgraded modern bathroom. (Hot water could have been a tad hotter - I took several showers early and late - just sayin )

The bed was okay but not a JW Marriott. Not even a Westin bed when they were at their peak. The bed wasn't awful but it could have been much better; firmer and cozier. Bottom line, it just felt like an older bed and probably was.

Shula's steak house was a great dining experience our first night. Too tired to go out it was perfect to walk out and over to it. Einstein's on location offers all night service to your room - loved that! Fresh, hot and yummy beagles to grab on the go in the AM was awesome too.

Great, helpful staff from check in to valet was exceptional.  37.00 a day to valet was well worth it - it can get very crowded on weekdays with conventions at the hotel and the nightlife in Houston hotels can include a lot of non hotel patrons.

I would stay here again but for more than three stars, the Hyatt will have to open up the rooms in square footage and compete in top of the line technology beds.

20/05/15 | Link | Rating: 3.0
115. Jason S.
(From the Delivery Guy Chronicles, vol. 77002)

Like I've said before, whether it's a restaurant or hotel (or someplace else!), you can tell a whole lot about the quality of an establishment by how well the back of the house works. And the back of the house really had it together here: even with heavy lunch-hour traffic, no dock and angry yuppies trying to drive in through the exit, the maintenance crew calmly directed me in and blocked the lane while I brought down their kitchen equipment (goodness, I'm sure hitting a lot of restaurants!)...

Me and the wife go on little mini-vacations every month or so: sometimes San Antonio, sometimes New Orleans... maybe we should be tourists in our hometown and stay here! I'll certainly recommend it to my better half...

24/04/15 | Link | Rating: 5.0