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Lancaster Hotel in Houston, TX

Lancaster Hotel in Houston, TX

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Company Info:

Rating: 3.34

Address: 701 Texas St, Houston, TX, 77002

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    Comments (47):

    1. Chelsea B.
    The service at this hotel throughout my three week business stay was appallingly poor.  From failing to provide soap and ice to billing another guest's room on my credit card (really!) and then being rude, impatient, and indifferent about it when I had to spend my time trying to resolve the hotel's mistake with my credit card company, the staff at this hotel is incompetent.  Management is non-existent or simply does not care.  The wait staff in the restaurant spilled coffee, forgot to bring water, and in general were unfriendly.  Food was good, but not great, and at any rate overpriced.  Coffee in lobby in the a.m. was usually empty, and polite requests to replace it were met by desk staff with polite indifference and inaction.  No one at this hotel seems to have a clue about customer service.  Add to that the general state of the rooms (shabby and worn down), the musty smell, the broken shower faucets, and a myriad of other minor but annoying complaints, this hotel simply does not value the guests who stay there at length and keep them in business.   I was prepared to give a good review for a boutique hotel that appears to be independently run, but due to the poor service I received I must warn others to find a nice, similarly priced chain hotel in downtown Houston.  Do not spend your money on this business until they learn how to treat their guests.

    19/03/10 | Link | Rating: 1.0
    2. Michael L.
    We arrived to an unsmiling non verbal reception desk. Once up in the room we found that their version of a King room would be befitting a pygmy king. A very small room with not a drawer to put things. The wall next to the door had finger prints on it as did the door it self and they remained our time in this room. The upholstered chair and ottoman we both stained badly and did not invite one to sit. The bathroom and closet set up is equal to a Laurel and Hardy skit in its use. The key in the bar got stuck and the door had to be replaced. The overall condition of the hotel is tired. Other than the original two reception desk folks, everyone was very nice and helpful. Eating breakfast in the restaurant was ok if one did not mind bad service, friendly but bad. If I am ever forced to go to Texas again I do not think I would stay here.

    09/08/08 | Link | Rating: 2.0
    3. TW S.
    Okay so I stumbled across this and saw the reviews and say that I both agree and disagree.  It is an OLD hotel and it does lack lots of things like, decent sized TVs and plastic keys.  But what it lacks in those things it makes up for in service and charm.  I've stayed here before on business and had a great time.  My father stays here when he visits Houston and has for 20+ years.  Maybe I'm just nostalgic, but I like this place.

    10/02/09 | Link | Rating: 4.0
    4. Steve R.
    I really like this hotel. It is small, elegant, and close to all the action downtown. They usually have weekend specials for romantic weekends that are reasonably priced and great to plan with a show or concert. Now that downtown Houston is a happening place, this is a fantastic choice for a romantic weekend getaway without having to fly anywhere. If you are like me, it is hard to check off the "romantic" box with your wife... this one totally works.

    19/02/09 | Link | Rating: 5.0
    5. Irene F.
    Agreed with Michael and Brian. The tiniest, most cramped rooms I have ever seen! And trust, I have been through a LOT of hotels. Itsy bitsy rooms and enormous metal keys? Where the hell am I? I can't imagine having to stay here on a regular basis, as a friend from out of town was doing. From the TV to the decor to everything, you have got to be joking. Maybe about 40 years ago it would have flown as a nice place, but not today.

    16/10/08 | Link | Rating: 2.0
    6. Nathan T.
    We're somewhat partial to this place because we spent our honeymoon here.  It's also right in the heart of the Theater District, right next to Jones Hall and Alley Theater and just a short walk from the Hobby Center.  But if it weren't for the nostalgia and the awesome location, I'm not sure we'd stay here.  The service is always good.  The people are helpful and friendly.  However, the place seems to be on the verge of falling apart.  You have to put up with things like cracked toilets and dripping faucets or stained wallpaper and flaking paint.  The whole place is in need of a good renovation.

    If you want a place to crash after a show a show and night out, there is no better choice.  Just be prepared for a place that shows its age.

    08/06/09 | Link | Rating: 3.0
    7. Kerrie B.
    Booked through Priceline and stayed on a Saturday night because I was attending a birthday party downtown.  I was super pleased with everything....everyone was very, very friendly, the hotel is pretty and clean.  Took full use of the free shuttle service....and when I called to be picked up, they were there in less than five minutes.  Same thing when I called to have my car brought down the next day.  I have nothing negative to say about this place.  I am, however, cracking up at the reviewer below who was so incensed about the cheese plate.  LOL.  Really? Any rate, loved the Lancaster.  Will be back.

    01/08/11 | Link | Rating: 5.0
    8. Erene M.
    I was booked here for a conference. I was booked elsewhere before and was a little sad that my accomodations had changed. I arrived here though, and was very happy that I had been changed. The service was amazing, the rooms were adorable and all the amenities offered were really wonderful. Since I arrived rather late, I immediately took advantage of the 24-hour room service. the food was delightful and really convenient since most of downtown closes down completely after 9ish. They had wi-fi to keep me entertained and caught up with work during down time, although it was a bit slow. The room was always impeccably clean and anything I askeed for would be delivered immediately. The absolute best thing about the hotel was their complimentary valet service, which would drive you anywhere within two miles of the hotel. This came in handy with the disgusting heat all around us. The drivers were courteous and extremely efficient. They alone made my trip amazing with the level of service they offered.

    One concern I had as a guest was the lack of straight answers I would get when I asked questions about what to do at night or places to eat. As someone who was eager to get a good look at Houston, I wish some pointed suggestions had been made regarding food and activities. It was really a wonderful city and I wish that shined through the front desk when they made recommendations.

    All in all, this hotel provided of the the best customer service experiences I've had yet.

    01/06/11 | Link | Rating: 4.0
    9. Michael D.
    I really don't understand the negative reviews here. I took a chance, and  booked a stay by way of Priceline. I was more than happy with my stay here. It is an older, but clean establishment. Great, warm service. The night hotel desk clerk gave us excellent recommendations on places to eat, and called a cab for us. We were looking for a quality place to stay that was close to the Verizon Theatre, and as luck would have it, this hotel was only a 4 minute walk from the Kylie Minogue concert. It is also extremely easy to get to, and parking is more than fair/ample. The rooms were clean, well-appointed, homey, and very comfortable. They even dropped off ice (w/o us having to ask), as well as cookies. This isn't the W, and if you're looking for an ultra-chic stay, move on. If you want more than you payed for, you've found your place. I'd stay again.

    11/05/11 | Link | Rating: 4.0
    10. Remy N.
    You know, I've read negative reviews and felt like those people were just looking for stuff to complain about. I never knew that I would have the occasion to write one of those bad reviews. Now is just such the occasion!

    I wanted to like this place, but the service kept throwing up road blocks.

    They offer fruit and cheese plates, along with other items that should be made available shortly after arrival. Ours was not there until right before we had to leave for the show (it is a Theater district hotel).

    When it finally did arrive, the plate was very small. I knew, okay, *knew* that I was paying too much for it, but it is valentine's weekend! So let's remember the fact that the dish was overpriced.

    The fruit and cheese tasted fine, but the serving was smaller than a regular sized dish, and was meant for two.

    We call down to the desk to ask if the complementary shuttle will take us to a restaurant 2 miles away and they say, "Yes, I think they can do that."  

    We find out that the complementary car does not do that, and the restaurant is not downtown which was what the car service covered. How are we supposed to know this place was not downtown? We're not from Houston.

    Finally, we check out, and it turns out that they are charging us for a 'dinner' rather than the fruit and cheese. I mention this to the front desk- my complaint yielded no sympathy. Remember, how I knew the dish was expensive? The place had the audacity to charge us even more money for the tiny fruit and cheese plate!

    The Lancaster does have the advantage of being located in the Theater/Financial district of Houston, which is quite convenient for events in that area. The room slept well. No complaints about room comfort.

    However, the service was lacking. The fruit/cheese plate was priced over what was quoted in the email. They could have told us that the car service does not go so far. All they had to do was let us know in advance, and we probably would've had a better experience. Just let us know the deal and we probably would've been happy campers.

    Again, I hate writing a negative review about such an apparently interesting hotel, but I felt that our experience warranted this.

    13/02/10 | Link | Rating: 2.0
    11. Brian R.
    This hotel is old. Its not cool or charming old, its just old. I stayed here once before, and when I found out what hotel it was, I immediately canceled my stay and picked something different. If someone is reading from this hotel, let me give you some advice.

    Don't give me no clunky keychain the size of a cell phone attached to a REAL key as a room key, this isn't 1986, or 1734 even.. its 2008 and we have key cards, not big pieces of metal that scratch up our cell phones and embarrass us by jingling when we are running away from the ghosts that haunt your old hotel.

    The rooms look like my step moms grandma's underpants. Flower patterns everywhere.. the same pattern is on the couch, curtains, and bed.

    The TV is HILARIOUS. Im surprised its color! seriously remember when tvs had knobs, and then they invented the button.. what was that? 1984?? Thats what this 13" tv is from.. that time period. Im watching a TV thats older then my girlfriend... and im not kidding. I added a picture of the tv to yelp.

    We'll the bathroom isnt too bad, but it doesn't matter.. if you like your hotels outdated, with a microwave balancing on top of a mini fridge and an elevator that might kill you, this hotel is for you. Its a hotel that your older parents will like, im surprised it doesn't have a rotary phone.

    1 star for surprisingly decent FREE wireless internet (yeah I know, how is that possible)

    and 1 star because its not a horrible hotel, it just needs a MAJOR UPGRADE. Get rid of the flower designs, put some fake wood floors in, upgrade the tvs to lcds and you'll have me back.

    20/02/08 | Link | Rating: 2.0
    12. Tom P.
    The Lancaster is what it is.  The hotel is 85 years old.  If you like staying in a "W", don't stay here.

    If you want to stay right downtown in Houston, at a clean, safe hotel, with some character, at a decent price, the Lancaster works.

    My room was clean, the bed was comfy and the room was large enough for a couch and a desk.

    16/04/11 | Link | Rating: 3.0
    13. Ashley T.
    I was a bit scared after reading reviews for this hotel but since I was working directly across the street decided to give it a shot entirely for the convenience factor.  Well, I'm happy to report that I had a GREAT stay here.  The hotel lobby is very pretty, nice woodwork and seemed to be clean and well maintained.  They still give out the large metal keys but I didn't mind it...I just wish they had 2 keys for our room since we reserved it for 2 people.

    We stayed on the 10th floor and had a king sized bed.  The room size was large to me for a standard room - bathroom was also very large and had beautiful marble throughout.  Everything in the room was very clean and smelled fresh.  They had a slip cover over the sofa so maybe I was also in a room with a slash in it but I would have never noticed if I had not read that review about the sofa.  The bed was INCREDIBLY comfortable as were the large pillows.  I slept like a baby!

    Oh, and I should mention that our room had a VERY large flat screen TV!  (though, some people in our party were in a room with a small TV still)

    Big thumbs up.  Though there are cheaper hotels in the area the location of the Lancaster could not be beat!

    04/06/10 | Link | Rating: 4.0
    14. Rick F.
    Stayed over weekend of 9/20 - 9/21 to attend Astros games. Hotel is in good safe location, with bars/restaurants in easy walking distance. Quiet area. Historic hotel using keys (not key cards). Have Westinghouse flat panel TV's now. They did charge a use fee that covered breakfast buffet, papers and wine happy hour (which wasn't on when I visited). Worth it for the buffet - not outstanding, but adequate good food. easy to walk to Minute Maid Park.
    Room had flaws - torn carpet, tub had cracks in finish, hot water in sink came out discolored. Room price was acceptable. Didn't drive, but saw parking costs in all garages in area are high - Houston is a driving town so be prepared.
    Overall not a 'deluxe' experience, but decent and worth the stay if interested in historic hotels with a back story - they provide a booklet detailing the history of the property, which I found interesting.

    25/09/12 | Link | Rating: 3.0
    15. Edward L.
    No A/C, no refund.  Bad attitude.  Reservation manager said that in the future I shouldn't use third party sites to book a room.

    17/07/12 | Link | Rating: 1.0
    16. G H.
    I liked the hotel and the downtown shuttle service they offer. (Be sure to buckle up because some of the drivers are borderline.)  It is an historic hotel, so set expectations accordingly. The room size was fine for me. The service was very good. The bell hops are very attentive and I handed out a lot of $5 dollar bills.  I very much enjoyed my stay until I received my bill. They charged me for meals I didn't have and $65 for two different sets of fees, with no explanation. Make time when you check out to verify the charges. It is too bad they didn't do a better job with the billing. One of the worst things a company can do is waste their customers' valuable time. I travel to Houston often and would stay again (and revise my rating), but only if they do a good job of fixing the billing issues. Otherwise, I'll go to one of the other hotels.

    24/08/12 | Link | Rating: 2.0
    17. Michelle M.
    We stayed here one night when we went to a concert at the Toyota Center.  When we arrived around 1:30 pm we knew we were early for our 3pm check in, but figured we could at least drop off our bags and go for a walk or something.  We circled the block twice trying to find a parking garage.  Only one we found was for Chronicle employees.  I'm kinda touchy about other people driving my car, but after 2 trips around the block I just pulled up to the curb for valet parking.  The valets were polite and welcomed us.  They offered for a bell hop to carry our bags, we declined. I have no idea where they took my car to park it.  They did point out they had a courtesy van, which worked out for us.  We checked in and the lady at the desk was very polite and friendly.  She checked and said our room was ready so we could check in early.  She informed us that the valet parking was $30 and we were being charged a "resort fee" because we used a third party website to book the room.  I HATE when hotels get uppity about using third party sites to book the rooms.  If you don't like people using those sites then don't accept reservations from them!  It's simple.  We went up to our room.  It was clean with a comfy king size bed and flat screen TV.  I always put the "do not disturb" sign on the door when I stay at a hotel, I'm on vacation I don't wanna be bothered.  Anyway, I looked around the room and there was no do not disturb sign anywhere in the room.  

    We were able to walk right up to the curtesy van and asked for a lift.  We explained what entrance we needed to go to since we were taking part in a special event prior to the show.  He drove very well, he wasn't speeding or weaving in traffic. He also didn't try to talk our ears off.  He dropped us off at the exact entrance we requested.  He told us that the shuttle ran until 11pm, he handed us a card and said to just call for a pick up.  Well the concert ended just after 11 so we walked back like we'd planned on.  

    All in all I'd like to stay here again.  The bed was comfy and we slept great, it was super quiet, the wifi was free,  and all the staff we dealt with were fantastic.

    03/08/12 | Link | Rating: 4.0
    18. Bren W.
    I booked here in spite of the negative reviews.  After all, we just needed a place close to Jones Hall for one night so we could just walk back across the street after the show we were there to see.  How bad could one night be?  Not bad at all, as it turns out!  In fact, it was downright pleasant!  

    The service was friendly and helpful.  The big metal keys didn't bother me at all.  The room was clean and nicely furnished.  The bed & sofa were quite comfy (which came in very handy after I twisted my ankle during an afternoon walk).  Another poster will be glad to know they've upgraded the tvs to small wall mounted flat-panels & room phones to cordless.   Yes, it's a small tv, but we were in Houston to see David Sedaris, not to watch tv.  Or talk on a hotel room phone, for that matter.  

    We had reservations at the hotel restaurant for dinner, and wow are we glad we did.  That place got packed very quickly with the pre-show crowd.  Service there was a little slow, but they got hella-slammed all at once, so I guess that's to be expected.  The food was good, though a little pricy (& a little salty).  Mussels were nice & fennel-y, our server steered me right with her suggestion of crab cakes, and the Mr. liked his pork chop.  For a place convenient to Jones Hall before the show, we were happy overall and just enjoyed the pre-theater crowd.  The people watching was great, and got better with the generous wine pours.  

    Would definitely go back if we have something going on in downtown Houston.

    10/05/11 | Link | Rating: 4.0
    19. Brian M.
    So full of contradictions... reminds me of a well-appointed scorpion stinging itself.

    Fairly elegant "boutique" hotel that hearkens to long ago. It builds upon its location (literally across form Jones Hall, a block away from Bayou Place and next door to the Houston Chronicle) and prides itself on its service.

    Some highlights:
    1) Service is good. Valets and check-in were more than friendly. Local newspaper is delivered every morning. BUT, I woudn't say it's anything outrageous ror beyond anywhere else I've stayed.

    2) The rooms aren't THAT tiny. I was in a "King Deluxe" and it seems like an average hotel room (with a strangely huge bathroom).

    3) They've upgraded the TVs to 25", but they're still the monster CRTs. No flat panels for you!

    OK, the negatives... get ready...

    The sofa in my room has a giant RIP down the middle of it, like someone took a machete and tried to rip it in half, like King Solomon tried to give it to them in a divorce. It's bizarre! But, accordingly, the lampshades are all cracked. Not something you'd expect in this kind of hotel for this price. And these are both things that could be easily fixed -- if someone cared.

    Valet parking (your only option) is $30 a night. Seriously -- $30 a night? My car should get a car wash for that price. Visitors pay $15 just to visit. If you want to claim your call, the guidebook in the room advises you to "call 30 minutes ahead to claim your car." It only took 10 minutes to get my car, but still... $30? That's more than what I paid to RENT the effin' car.

    Ahhh, yes, the keys' The keys are normal keys on these HUGE brass oval keychains the size of soda can (only flat). It's really ostentatious and annoying. Of course it's designed so you don't lose they key, but why not just upgrade the door locks? Because we would lose our old-school "charm"? My sofa and lampshades beg to differ.

    Finally, just basic maintenance. My toilet randomly runs water throughout the day. Simple plumbing fix.

    Not my favorite place to stay next time in town. For a comparable price, I could probably get a chain hotel a few blocks away that just has a better vibe about it.

    08/05/09 | Link | Rating: 3.0
    20. Carlos H.
    The Lancaster was a great stay:  small boutique hotel with a great history.  The location in downtown Houston is excellent and was still quiet.  I had a room facing the street.  It looks like they will be doing an upgrade in July 2013.  Yes, it needs it and I am glad the owners are making the investment in the property.  There were no children running around (a plus).  I joined my family at the Alley Theater across the street one evening and walked to Treebeards for vegetarian cajun just a couple of blocks away.

    09/01/13 | Link | Rating: 4.0
    21. Patrick B.
    Great service.  Kind of an old time hotel in Houston.  

    The Bar downstairs has some lively people that hang out and fun bartenders.

    20/10/12 | Link | Rating: 4.0
    22. Calvin M.
    Great atmosphere. Starting remodel through July 2013. Staff was polite, rooms
    clean, free wifi and breakfast. Close to lots of attractions downtown.

    19/03/13 | Link | Rating: 4.0
    23. Eric V.
    I took my wife here for a night just to get away from life. We paid about 200 for a honeymoon package which included champagne and chocolate truffles. I have nothing but great things to say about our stay, though it was too short. The front desk employee was extremely helpful. One of the elevators was out, but who cares, we hardly saw anyone else. They have this crazy business suite/snack room called the "Lions Den" on the second floor which is awesome. Our room was spectacular. King sized bed which was SO comfortable. The shower pressure was unbelievable, much better than I have at home. Everything was super clean and smelled great. The TV swung out and you could rotate it, plus they had great channels including HBO and other movie channels. For breakfast, they sere a full course breakfast buffet which is included in your stay, pancakes, bacon, cereal, potatoes, etc, just absolutely great. The location is also great, right across from Jones Hall, a plethora of great restaurants and Sundance Movie Theatre, which in my humble opinion, is the best theatre around.I highly recommend this hotel and would stay there again in a heartbeat.

    For all you pool junkies, it does not have one, although to be honest, we didn't even miss it.

    27/05/14 | Link | Rating: 5.0
    24. Benji C.
    I visit Houston often, and this is my second time at this hotel.  I have never been treated as well at a hotel as I have here. For my return stay, we were upgraded to a suite where my wife and I received a personal welcome with a card and small snack bag. The restaurant below is magnificent, and the breakfast is exceptional.

    04/07/14 | Link | Rating: 5.0
    25. Dana M.
    We had a great stay. Lovely room, great coffee pods (really, best in room coffee ever) - wonderful staff, friendly to my kid. Lots of water pressure, lots of hot water, comfortable beds, quiet, relaxing, great place to stay. Can't wait to go back!

    14/07/14 | Link | Rating: 5.0
    26. K. F.
    Minus one star: The bistro. No high-chairs. Really? What restaurant doesn't carry a single high-chair for that odd pair of patrons who have decided to procreate? The service was poor. We were greeted pretty gruffly for such an expensive restaurant. For $20-$30 a plate, I expect to be called ma'am, to be seated and greeted with a smile and treated warmly. Instead I was addressed only as "2 and a baby?" with the follow-up question being "is this okay?" as the hostess pointed at a table pushed up against a booth. That is not how a luxury hotel should treat its guests. We ended up eating at a cool Italian restaurant around the corner.

    Minus one star: no sound insulation. I got 4 hours of sleep after laying in bed for 8 hours. I heard everything on the city streets below from the 6th floor, including someone shouting--I shouldn't be able to hear that from a closed hotel window. Double-pane or triple-pane windows would make a huge difference, guys! I also heard our neighbor rummaging through the closet, and heard the water flowing through the pipes when he/she showered. That was around 6am. Fun!

    Minus one star: technology. Not enough outlets in the room to support a laptop user + 2 iPhone recharges without having to unplug a lamp or something similarly essential.  They advertise free wireless, but I have no idea why. Every time I checked on my phone for wireless, there was at most 1 bar with the hotel's network. Connecting to the 1-bar network resulted in not a single webpage loaded. I had intended to write this review during our stay, but for aforementioned reasons was not able to :)

    I realize this hotel is going for the whole historic thing, and it's cute and has a great history, but I'd say that if you're going to try to modernize, finish the job.

    On the plus side, the lobby/valet staff was EXTREMELY friendly. I wish I could grade them separately because they'd get 5 stars. People complain about the price of the valet, but honestly the valets were helpful, quite courteous, and a pleasure to interact with. The lobby/valet staff really was Grade A.

    The facilities and bistro staff were sadly not commensurate.

    01/08/13 | Link | Rating: 2.0
    27. Daniel L.
    I recommend reading Tom P.'s review below as he nailed it quite accurately - if you are like me and enjoy staying in W hotels then yeah, you will likely not be such a big fan of anything about this hotel.

    The Alden is much more my speed for design and the friendliness of the workers. The workers here seem put out by mere existence.

    If you are visiting Houston for reasons limited solely to the theatre district then you can't get closer than this. It is next to Jones Hall and the Alley. So good location.

    But their SUV drivers out front on Texas drive like total and complete dicks, as if they own all lanes on every street they drive on. So be careful crossing the street and any other street where you see the big black SUV with their logo on it - expect to see a personal injury attorney tailing them and just waiting for the chance to hand out business cards.

    Hotel Icon is a block away from Market Square and the Alden is near the courts ... you could do better for a hotel in beautiful, walkable downtown if you want - and just walk those extra few blocks to the theatre district.

    23/01/12 | Link | Rating: 2.0
    28. Kristmas R.
    Great place to stay. Lush decor, linens and bath robes. The downsides are that you can hear the traffic from the street below and there is a rude breakfast manager. All very manageable setbacks comparatively.

    15/01/14 | Link | Rating: 4.0
    29. Jay A.
    It's a new day at the Lancaster! Where the old hotel was was a little "kitschy country-manor" - the new place is Ralph Lauren chic.

    The renovated rooms are great! And this not just a paint-job, it's a complete overhaul, complete with new carpets, fixtures, and gorgeous high-end furniture.

    The bathrooms are beautiful, with truly luxurious towels and bath robes. The new lobby is so lovely that you'll actually want to spend some time there.

    - which is great, because that's where you'll get to meet the amazing staff. From Management to Front Desk to Valet, you couldn't have a nicer or more professionally 'together' group.

    I stayed here for four weeks; and now I can't imagine staying anywhere else when I'm Downtown Houston.

    13/08/13 | Link | Rating: 5.0
    30. Leonard M.
    Over al very nice hotel with lots of history.  The rooms are very high dollar, my room was $430.00 a night for a small queen room. The bed was comfortable and everything was well maintained.

    My only issue was the shower..... There was great water pressure out of the spigot.  However, when you turned on the shower it was such a week flow I could barely rinse the soap off.

    24/10/13 | Link | Rating: 3.0
    31. Jim B.
    Older hotel that has partially renovated. The rooms are quaint, but the beds are very nice. They have flat screens but minimal HD. Free wifi, & breakfast downstairs with a new lounge on the 2nd floor. Valet parking like most downtown hotels is a clubbing, but you can always park on the street if you are diligent. Great staff, with an older hotel feel of hospitality.

    13/11/13 | Link | Rating: 4.0
    32. Bridget W.
    My husband and I  are not terribly critical when it comes to traveling. We like getting what we perceive as a value, we like staff that are happy to do their job, we like to feel that our environment is clean and we don't really like to have to ask for something that was already promised to us.
    This hotel was such a pleasant surprise. It really exceeded our expectations in every way. The room was a good size. It was spotlessly clean. The beds are really comfy!  I was concerned that there was no tub in the bathroom but the shower more than made up for it. Every time we asked for something, hot water for tea late at night, or a restaurant recommendation, the staff went out of their way to accommodate us. We used the shuttle the first night. That and breakfast added value to staying here. BeBe at the concierge desk is pleasant, and was very attentive. She gave us some great tips and recommendations.  
    Our first visit to Houston was really enhanced by our experience at the Lancaster. We hope to stay here again in the future.

    01/01/15 | Link | Rating: 5.0
    33. Tamara C.
    Fantastic stay at the Lancaster Hotel. Staff courteous and hotel was clean and welcoming. My room was very nice. The bed was very comfortable, as an experienced traveler it was the best night of sleep in a hotel in a long time. Downstairs restaurant was great, definitely try the Hummus!  I will be back.

    23/08/14 | Link | Rating: 5.0
    34. Rachel R.
    I was trying to book a hotel for our stay in Houston for a family funeral. As I was booking I found out that a family member could host us instead (this would save my family a lot of unexpected costs).

    I frantically hit the back button so that the transaction would not go through and seconds later a confirmation email appeared in my inbox anyway. I called the hotel immediately to explain my situation. I let them know that it had literally been seconds ago and the receptionist assured me that a manager would call me back in a few minutes. No manager called me back.

    I then followed up the next day and got a hold of a manager who was very unpleasant and unwilling to compromise. She even let me know, "while I could issue a credit, I will not since you made the mistake and that isn't our problem". I found this rude remark simply appalling, particularly given that I let her know that this trip was for a family funeral.

    I will NEVER stay at the Lancaster Hotel after the way my family and I have been treated.

    16/01/14 | Link | Rating: 1.0
    35. Cathy H.
    I read the hotel had a remodel so flat screen tv's and wifi hotel card-key which is pretty neat. and some of the pics here aren't what the room looks like after the remodel so it's decent looking with cream/white walls, not read :P

    Pro: the hot water was super nice! I never turned the knob all the way down to H; and it's still nicely hot when my bf went to shower after me! The bed was super comfy and nice. I like how they have a card listing the prices on the bed, comforter, robe, etc in case you wanna buy :P  

    Con: That blonde, white woman at the desk is not nice. Maybe because I am not white, she is giving me weird looks and poor service compared to the other staff members. And of course they don't have their own parking lots/garage, which is not much of an issue to me. Also the dresser next to the bed, I opened one of the dresser door and the handle broke, like really??? Horrible. I had to screw it back in myself so they don't take extra money out of my pocket which they already took out too much money.

    20/03/14 | Link | Rating: 2.0
    36. Audrey S.
    The Lancaster Hotel cancellation policy is outrageous.  I regularly travel to Houston for work and thought I would try this hotel instead the normal Hilton or Marriott.  My work trip was cancelled for this week but when I cancelled the reservation and called to discuss, I found I was still charged the full amount for a 4 night stay ($667.14).  Now when I travel to Houston for business in the coming months, I will not consider booking here and will encourage my team to book elsewhere as well.

    04/12/14 | Link | Rating: 1.0
    37. Marissa T.
    The beds are very comfortable, the staff is nice, the complimentary breakfast is good. We're staying here 4 nights, yet they're only giving us complimentary bottles of water for the first night. Doesn't make sense when we're paying the same price each night. Our room feels like a cave, dark with a window out to vents and the air conditioning. We wanted to change our reservation a week in advance to 2 nights and they wouldn't give us our money back. A nice hotel in some ways, but we won't stay here again.

    09/11/14 | Link | Rating: 2.0
    38. Jennie B.
    Assertive Lancaster a few weeks ago, it was quite lovely the staff was courteous, the rooms were clean and the location was not too far from lots of lovely eateries and bars. But the rooms were a little snug the courteous staff and cleanly removes more than make up for it.

    16/12/14 | Link | Rating: 4.0
    39. Caitlin B.
    Service: Every staff member, from the desk attendant to the servers in the restaurant was very friendly and helpful.

    The Hotel: The lobby is inviting with multiple functional seating areas. The elevator lobby on our floor was simple, but functional. Check out the carpets in the upper floor halls!

    Note: The elevators were being serviced during our stay. For now, expect to wait up to fifteen minutes for a ride. If you're in a hurry, of course, there are stairs.

    The Room: We stayed in a corner room with great views of Jones Hall on one side and of Travis Street on the other. The room was simply decorated... Small, but cozy instead of cluttered. The bath was beautiful with plenty of room. Bonus: The coffee bar in the bath includes free Fiji - who doesn't love that?

    The Restaurant: We ate breakfast here. The buffet is included and surprisingly extensive for the size of the restaurant and hotel overall. Options included: eggs two ways, bacon, potatoes, yogurt with toppings, oatmeal, cereal, pastries and fruit. Coffee and a variety of teas are offered, too.

    The Area: El Mucho Grande was recommended and within walking distance. Also within walking distance are Frank's, Fusion Taco and Niko Niko's in Market Square, Batanga, etc. Complimentary shuttle service (until 1100pm) drove us to Mongoose v Cobra. The cab back (later than 1100pm) was only $10. There's plenty to see within a three mile radius whether walking or driving!!

    Overall, a great hotel in an awesome area!! My only complaint was the elevator wait... Situational, so I can't count it against them.

    17/02/14 | Link | Rating: 5.0
    40. Charles S.
    I needed to book some accommodations for several relatives visiting from out of town.  I struggled to get a straight answer and was quoted 2 different prices by the staff and some queries went unanswered.  I was very disappointed, as I had had positive experiences with them in the past.  I don't know what's changed, but it's certainly not for the better.

    09/12/14 | Link | Rating: 2.0
    41. Rob K.
    The Lancaster Hotel has risen to my second choice for downtown accommodations in Houston.

    Very cool building, inside and out. The rooms are spacious and comfy. The bed is great. The front staff were great.

    The free breakfast buffet was a great idea but ended up costing the Lancaster a star: the "hot" foods were cold, which was no surprise given that they above unlit heaters. The restaurant staff were rude and semi-aggressive. Not sure whether it's reassuring that I saw they were that way to a number of other guests in addition to me, but it was distasteful.

    WiFi was weak, but free and kinda the norm for hotels.

    01/05/14 | Link | Rating: 4.0
    42. Phil O. S.
    Weekend at the Lancaster...

    Made for the perfect valentines day getaway . The valet crew was on point. Loads of traffic Saturday so they get a pass for the 25 min wait.

    Russell from Louisiana was a great host. Friendly and pays attention..."Thanks Russell for the photos you took of my girlfriend and I on the stair case."

    The location is in the arts district + there are over 40 eateries within walking distance.

    The room rates are a bit pricey (King Rm + Val Package = $250/night.)
    Suggestion: Let there be an option for guest to order movies through the TV

    Complimentary gym pass + clean rooms + Free WiFi + house keeping = would come back only if there are special room rates.

    Now I want to see what Hotel Derek is all about.Peace.

    15/02/15 | Link | Rating: 3.0
    43. Aimeezing Properties Real Estate K.
    Lancaster New Year's Eve Disaster

    Not only did you not exceed my expectations, you did not even meet not attempt to
    meet my expectations of how a proper check in should flow. We have
    stayed at many five star Hotels throughout my lifetime where they have
    met my expectations and often exceeded them. Dianna Brown made
    absolutely no effort to meet them let alone create a fun and positive
    experience on our New Year's Eve. In fact, based on her rude behavior
    towards us upon check in, she has no business being in the hospitality
    business because she clearly has no hospitality skills.

    To begin with, we were going to my cousins wedding and had planned to
    stay with our family who had reserved rooms with the LaRotta-Swift
    Wedding Party and therefore reserved a room at The Lancaster so that we
    could enjoy our family before, during and after the Wedding on New Years
    Eve 2014-2015. Our card was used to withdraw money from our account and
    no identification was needed to withdraw the funds TWO DAYS IN ADVANCE

    The Wedding of Cindy LaRotta and Terry Swift had approached, December
    31, 2014 otherwise known as New Year's Eve. When we attempted to check in Dianna asked for Jose's ID and he explained he lost his ID but we had a reservation and could use my name to check in. She would not accept my ID nor credit card and when we asked her to rebook it under my name she screamed loudly so that everyone in the lobby could hear, "I'm not the irresponsible one that lost my ID". I asked her again to re-book the room under my name since I had my ID and credit card and again she rudely refused.

    I asked what we could do to get checked in and she told me if someone from the Wedding Party vouched for our identity and showed their ID card along with their own credit card despite us being charged 2 days in advance without seeing ID's then she would let us check in. The father and brother of the Bride to Be both vouched for us gave her their ID's and credit cards but she would still not check us in. She went back on her word and proceeded to check in other guests who had arrived after us.

    "I have a right to refuse anyone" She loudly shouted in the lobby as her weak attempt to embarrass us. I said if you are not letting us check in then I want our money refunded immediately. She said she would not refund our money because they have a 7 days in advance cancellation policy and since it was the day of we could not get our money back. I reminded her that we did not cancel our reservation she was not letting us check in. She still refused to return the money that she withdrew 2 days in advance so I told her that I wanted to speak to a manager, and she said there was no Manager on duty. NYE and no manager on duty? I find that hard to believe.

    Long story short she ruined my Wedding and New Year's Eve because of her rude and un helpful behavior. Dianna has no place working in the hospitality industry because she has no customer service skills nor customer conflict resolution. Certainly she ruined what should have been a fantastic experience at the Lancaster by the way she treated us. It was a double whammy-ruining the pre-Wedding Day party celebrations coupled with ruining my New Year's Eve Experience.

    Houston has many luxury hotels with super staffs who are accommodating to their guests, problem solvers and who provide excellent customer service.

    If you want a great experience-forget the Lancaster because this was

    The Worst New Year's Eve Lancaster Disaster!!!!!!!!!!

    03/01/15 | Link | Rating: 1.0
    44. Melanie S.
    My boyfriend and I stayed here over Valentine's Day weekend and had a great time. The room was clean, cozy, and pretty (although yes, it was small). The staff was friendly (we were greeted with glasses of champagne). The bed was cozy. There are lots of fun places nearby to eat and fun stuff to do. The complimentary breakfast buffet is GOOD! We avoided the parking fee by taking an Uber. I would definitely stay here again!

    17/03/15 | Link | Rating: 4.0
    45. J R.
    Here for work. Solid hotel.  Location is great and right downtown.  Quiet area, but sufficient food/drink options.  Rooms are nice.  Front desk staff is very helpful and courteous.

    One suggestion (and often a suggestion of mine) is leave people alone in the morning. I got the "can i clean your room" knock starting at 8am.

    22/02/15 | Link | Rating: 4.0
    46. William K.
    This was my first stay at the Lancaster, but likely won't be my last.  

    I'll write about the positives since I didn't really have any negative aspects.  Yeah the staff didn't seem overly excited at check-in or during breakfast but that interaction lasts such a small percentage of the stay that it doesn't affect my view.
    So for the positives, very clean looks like it has had a reno in the last year or so.  An actual wooden frame bed with comfortable mattress/pillows and the sheets must have been some of the softest I have slept on.  The bathrooms have a nice granite tile floor and really nice waterworks fixtures that look old but are brand new, nice touch.

    The room is a bit on the small side, but when this place was built (1926) people didn't expect had much space as now.  I'd say it was perfect for the two people, any more and it might be cramped.

    I do want to say one of the most important aspects of a hotel is night comfort, there was very little hallway noise and we were right down from the elevator.  They outside noise was non-existent, there is a double pane window and a third glass to seal it up, you hear nothing!  No cars, no horns, nothing.

    The area around the hotel is pretty lively and safe as well.  We walked to the Spaghetti Warehouse (very good food BTW) which was about a 10 min walk and it was a nice walk.  No sketchy people or homeless in the area (Houston has a terrible homeless problem).

    So yeah, all in all very satisfied with the choice.  Quiet, safe, comfortable.  That's all I request from a hotel.

    One block over on Smith & Capitol there is a Sundance Cinema, only cinema I have been to where you choose your seats beforehand, sweet.

    Side notes:
    ~Valet only, $20/night during weekends.
    ~They offer a complementary shuttle that will take you within 3-miles and also come back and get you.

    15/03/15 | Link | Rating: 4.0
    47. Tracy J.
    This is one of the best all around hotels I've stayed in.  It is classy, elegant, but not stuffy and has great staff.  The decor is beautiful.  When you walk in, you realize that this is not a hotel chain.  It looks more like you've gone back to the fabulous 40's.  You sit down at a desk for check in and the check in process was easy and quick.  Actually, it was a mood changer for me.  I was given my key and some extras (Lion Bucks, I believe they are called).  And, when I went into my room, I was delighted.  It was huge and very nicely decorated.  The bed was comfy (and I'm incredibly critical of beds!), and the linens were great.  It was very quiet for being in the downtown area.  While I was there, I decided to take in a Houston Rockets game and the valet will shuttle you there for free, both ways.  It was super easy.  

    The breakfast that they serve is pretty good.  Nothing to write home about, but it is a hot breakfast with eggs, bacon, potatoes, oatmeal, yogurt, fruit, etc.  So, it was very convenient.  And, the service is pretty good there, too.  

    They have a self serve sundries and snacks room that was awesome.  I was impressed with the selection, even though it was small.  

    This is a great place for a romantic getaway, for a business trip stay, and just for any type of stay in Houston.  I travel a lot and I feel like I have found a diamond in the rough.  You'll love it!

    21/05/15 | Link | Rating: 5.0