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Magnolia Hotel Houston in Houston, TX

Magnolia Hotel Houston in Houston, TX

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Company Info:

Rating: 3.52

Address: 1100 Texas St, Houston, TX, 77002

    Hotels in Houston, TX
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    Comments (145):

    1. nathan n.
    I would never stay here again.  the security guard was one of the rudest and egotistical person i have ever met.  I had some friends over the hotel and he came up to say there were noise complaints.  now it was new years (dec 31 2008) eve and there were literally a ton of people milling aorund the halls and in other rooms.   So how he came specificalyl to ours is a mystery.    After saying there were noice complaints, i said sorry and we will try to keep it down. instead of saying ok he demanded that i make my guests leave in 5 minutes or he would call the cops.  He absolutely refused to reach a compromise.  and called the cops anyways.  even though again there were a ton of noise all around us from many different rooms.  If it is magnolia's policy that you can not have people over in a $400 room then they should have stated that.  This was a horrible experience and i would never come abck and would tell all my friends not to come.

    02/01/09 | Link | Rating: 1.0
    2. Amanda P.
    I  really liked this hotel. My bridesmaids and I stayed here for my bachelorette party. It is conveniently located near a lot of bars so we could just walk down the street to go bar-hopping. We had a blast! It was all decorated really nice, and we got a really good deal since they were running a special on Labor Day weekend. We collectively spent $150 for a 2 queen bed room and to park 2 cars. Not a bed deal! I would stay here again to go partying downtown!

    09/09/08 | Link | Rating: 5.0
    3. Jen C.
    This place is very nice.  The breakfast is included in the price and it is not just a continental breakfast -- they have eggs etc.... They also give you 2 free drinks in the evening.  These little extras make it 5 stars -- nice to get breakfast included in the price when on per diem.

    05/09/10 | Link | Rating: 5.0
    4. Sonia T.
    I have stayed here before for my girlfriends 30th and had a blast in one of the bigger suites, but I also stayed there this past weekend while in Houston on business. What had happend is that my fiances company put us at this Extended Stay place in Greenway Plaza, which I had seeen from the interstate many times and looked just fine. Anyway, I had gotten an email on a special the Magnolia was funning for $98.00 a night (even on the weekend!) and after seeing the Extended Stay I hurried up and logged onto my email and grabbed the special. We headed to the Magnolia in which we were very happy. The bellhop was SUPER nice, and not because he had to be, hell most of them never even talk to us. We pointed out places to go get a nice microbrew, dinner, dancing and lounges in the area. They called us at hapy hour to let us know that there was free beer and wine downstairs from 5:30-6:30. The room was great, nice big deep garden tub, very clean, HUGE king bed with down pillows, a down duvet, and soft sheets. It felt like my bed at home just bigger. Nice downtown view, and good selection of current movies that were still in the theater, high speed access, stocked mini bar and fridge, EXCELLENT room service (try the spinach dip!) and everyone was VERy hospitable! We were able to walk over to Mia Bella for dinner, as well as Cabo for lunch. The hotel was great, and I would stay there again and again!

    11/03/08 | Link | Rating: 5.0
    5. CeCe S.
    One of the worst hotel experiences I have ever had. The front desk staff is clueless about local transportation and dining. Which is a problem because there is no senior management available. And no valet when you check in. The Magnolia charges top dollar it provides no service whatsoever.

    The free continental breakfast is actually really bad coffee and nothing else. There is almost no room service (in my case it ended before I checked in) and if you want to use the refrigerator in your room they charge you $25 to clear out the mini bar. Although I'd ask for a room with opening windows I was not informed that all the windows are painted shut. A problem, since I have asthma and the AC in my room didn't work.

    In fact nothing much works at the Magnolia. It cooperates in no hotel points plan or frequent flyer club. When you make a reservation they "forget" to tell you about the 17 percent tax on hotel rooms that is automatically added.

    07/12/09 | Link | Rating: 1.0
    6. Jessica L.
    So, this newer Modern hotel is quite unique BUT I was not impressed.

    The staff were nice but only seemed to be bc they had to be - it was nice sincere. The room was lovely and the bathroom area huge. It didn't look like there was self parking and valet is a rough $24 a night - not only that it takes a long time to get your car back and they remind you to call 20 min before you want it (wtf!) I would be willing to give this place one more try, for a longer stay. In general I am happy with a good 'ol Marriot or Hyatt

    I did not like:
    The lack of luggage rack
    My breakfast being 15 minutes late

    21/04/07 | Link | Rating: 3.0
    7. Rachel F.
    The price was very reasonable & included high speed internet access, continental breakfast, a wine reception, & cookies before bed. The selection of healthy foods was limited at the breakfast. The doorman & valet service was excellent.

    09/03/10 | Link | Rating: 3.0
    8. Jess L.
    I can say only good things about this hotel. It's such a cozy place to stay at. I've stayed here several times...it never gets old. The best part is that they have free beer/wine during happy hour in the afternoon, cookies and milk at nighttime and free breakfast in the morning. Not only do you get a room, you get extras along with it! The beds are real comfy. I didn't go swimming, but I did check it out....a little too small. They should invest in making their pool area nicer. I would say this hotel is one of my favorites.

    02/03/10 | Link | Rating: 5.0
    9. Eileen H.
    The Magnolia Hotel has been very helpful as we try to plan our wedding.  The food there is outstanding (including the fish-despite past reviews), and all of the coordinators have been very flexible and accommodating.

    10/07/10 | Link | Rating: 5.0
    10. Jessica S.
    I'm actually commenting on the Club Room (restaurant) within rather than the Magnolia, and I've never stayed at the hotel. I do event planning and we've never used the Magnolia either. The food is so, so. Service is so, so. Best part about the restaurant is that they have a special going on right now where if you received an email from them you get free lunch or dinner! Went today and got the chicken and sweet potatoe friends. Colleagues got ribs (HUGE) serving, and a tiny portion of mac and cheese. Worth it for the cost of tax to say the least...

    16/02/10 | Link | Rating: 2.0
    11. Ariza S.
    This hotel was just lovely. My boyfriend and I spent our anniversary weekend here and the bed was so comfortable I didn't want to leave. They also had complimentary cookies (they were warm and gooey) and milk every night and had lots of events going on. I didn't get to check out the gym but heard good things and even though there was a corporate event going on the night we checked in we could barely hear the loud trance music from our room. The service here is very accommodating, has great deals (I only spent $99 here a night for one of their best rooms) and is located in a great part of downtown Houston. I am only giving The Magnolia 4 stars because of their insane parking prices: we paid $21 PER DAY to self park our car and the garage we parked in wasn't even connected to the hotel itself.

    20/04/09 | Link | Rating: 4.0
    12. Linda P.
    My in-laws surprised us with a mini honeymoon weekend package here! The room had a gorgeous view of the city. This place had amazing customer service! The breakfast was was good (not great) and had a variety of selections! The coffee shop next door was amazing! Their hot chocolate and thai tea was great! This hotel was clean and we would go here again!

    09/02/12 | Link | Rating: 5.0
    13. Jack C.
    My friend had his B-day pre-party hosted in the presidental suite.  It was spacous, but I wasn't quite impressed (I don't think President would stay there).

    One thing I like is the location of the hotel.  It is convenient to all the bars and clubs in downtown, so I guess that's why my friend picked out that place.

    29/07/07 | Link | Rating: 3.0
    14. Pamela L.
    I spent a weekend in Houston & decided to stay at this hotel based on all the reviews as well as what the hotel had to offer for the price.  I actually really enjoyed my stay here & was happy I chose the Magnolia.

    First off, my flight to Houston had to take a detour & was delayed by 3 hours due to thunderstorms!  Thus, by the time I was able to check in it was past 10pm.  There's valet parking which is somewhat convenient but it was $24 a night!  I checked comparable hotels around the area & that seems to be the norm.  But it was nice just to be able to call ahead before heading out anywhere & having your car ready downstairs when you got there.  If you don't have a car they have complimentary car (well actually they were these big black SUVs) service for the surrounding area which I thought was awesome.  

    Actually checking in was a breeze & I had no problem with elevator wait time the whole time I was there - that seemed to be an issue with other reviewers.  I did see a note by the hotel that did apologize that during busy times the wait could be longer, so at least they are aware of the problem.

    We were given a room at the end of the hallway which I feel made the room rather spacious.  The bedding was just OK & I though the pillows were too fluffy for my taste.  I loved the bathroom because it came with a big soaking tub which was perfect for bubble baths!

    One of the huge reasons I liked this hotel was because of what came complimentary:
    - Continental Breakfast - & i mean bacon, sausage, eggs, toast, juices, coffees... it's held in the area that's typically the restaurant during the day. We were able to have a lovely conversation with a couple from South Africa who was at our table with us which was quite nice.
    -Cocktail Hour - so around 5pm there's a wine & beer for guest - I wasn't a fan of the actual wine that was being served but it is a nice thing to offer guests - it's held in one of the ballroom/meeting rooms & it's another opportunity to mingle with other guests if you'd like
    -Cookie & Milk Buffet - now this is what I was most looking forward to! I missed it my first night because I arrived after 10, but between 8-10 you can get your cookies & milk fix.  They have huge yummy cookies with milk (with the options to make them chocolate or strawberry milk, delish!)

    Besides that, there is a gym & pool on the rooftop but they are both rather small.  I just went up to take a peek but didn't actually use either of them.

    All in all, I think my stay at the Magnolia was a great time & a great deal for what we were paying (it wasn't even $100 a night).  I would definitely recommend it for someone staying in this area of Houston.  I think I might want to try the Museum District next time though.

    07/09/09 | Link | Rating: 4.0
    15. Jay H.
    Cozy hotel with free booze, cookies, and milk- and I had my fiancé with me.  What more could a guy ask for?  Also very clean, great views from rooftop deck/pool. Fitness was a little cramped but decent equipment.

    22/10/10 | Link | Rating: 5.0
    16. Peggy K.
    Magnolia was a really great place to stay. Here is why in bullet form:

    -Beautiful room--king bed, lounge chair, desk, dresser w/ tv (not flat screen but good enough), closet, plenty of room all around.
    -The bathroom gets its own bullet b/c the shower has a garden tub & curved shower curtain giving plenty of room for us long people. Also, the mini shampoo, conditioner & lotion smell great.
    -There is a happy hour from 5:30-6:30 in the bar every day! Two free drinks for everyone (beer, wine or soda).
    -Even better--cookies & milk from 8-10! They weren't grocery store cookies either--they tasted like fresh baked. We grabbed 3-4 at a time and regretted it. Tip: take 4 cookies but only eat 2 before dinner. (Also, I hope cookie happy hours catch on soon.)
    -Free shuttle to nearby locations. They were quick also so you don't have to wait long.
    -The free continental breakfast was very good as well. Better by far than most I've had. Regular fare of scrambled eggs, hashbrowns and bacon but with biscuits & gravy as well. (Man, I love TX!) Also coffee, tea, juices, cereal,bagels, muffins, etc.
    -Location is great. It was easy to walk to bars, restaurants, etc. when we didn't want to take the shuttle.

    The one con: valet parking overnight is $24. We tried to avoid it but couldn't find another parking lot that would let us take the car in and out. But we didn't look very hard so they most likely exist.

    Also, we paid $116 per night as part of a summer deal. Looks like regular price was $130.

    16/08/10 | Link | Rating: 5.0
    17. Heather H.
    I stayed here the weekend of my wedding.  Apparently all but one of the elevators was not working this weekend (who knows for how long this had been going on).  I luckily was on the 6th floor and could take the stairs when I was in a hurry.  But the day of my wedding I had my dress, veil, bridesmaid dresses, etc with me, and I waited over 30 minutes for the elevator to come.  The one time it did it was stacked so full of people that I couldnt get into it.  I had to carry everything down the stairs, with full makeup on, sweating, on the most important day of my life.  I did complain to the hotel, they provided me a voucher for a free night.....only at the Houston location....I live in Houston, why do I need a free night at the Houston hotel location?!?  I was highly disappointed with the service and will not be going back.

    06/02/10 | Link | Rating: 1.0
    18. Rickky B.
    The bald guy that works in the valet is HOTTTTTT!!!

    13/12/10 | Link | Rating: 5.0
    19. J L.
    This review is for the Magnolia hotel as a reception venue. We used the Club level for our wedding reception, which was a modern and unique venue at a reasonable price.
    Our guests thought the hotel was beautiful and fit our style very well. The event coordinator was extremely helpful and always available for us- in fact out of all my vendors she was the best in terms of communication.
    Everyone loved the food, which was a plated dinner, fish or beef (I can't remember the exact dishes- sorry!)
    My only problem, and it was a pretty big one, was problems with the bar. I paid for an open bar with a $ cap- a high one that we would couldn't possibly reach. The bar was fine for the first few hours- wine was flowing- but then the bartender started telling my guests they couldn't have certain items. My man of honor was told he couldn't have Hennessey, and two guests were turned down when they asked for amaretto. Essentially this was an oversight on the part of the management- the bartender did not have everything she needed stocked, and thought that the 6 basic well liquors were all that was allowed- totally incorrect. I was totally oblivious during the reception, but in retrospect it was embarrassing because we kept telling everyone to drink up the bar tab! I would not want this to happen to anyone else.

    11/10/10 | Link | Rating: 4.0
    20. Jennifer S.
    My husband and I stayed here for my birthday, we needed a little retreat, but wanted to stay close to home. The hotel is decorated very nicely, big fireplace and nice lounge area when you walk in.
    We stayed in a suite, which was nice because it had a sitting area, and a small kitchenette. The bed was very comfortable, and everything was nice and clean. We had a great view of the baseball field and another great view looking towards downtown. And there are a lot of good restaurants and bars nearby. We walked over to Sambuca and had a few drinks, while listening to some jazz.
    We attended the cocktail reception first, which consisted of 2 drinks per person of either a red or white wine or beer, only Miller Light when we were there. We passed and just paid the $9 a drink, wasn't feeling the cheap wine. Then ordered a few things to snack on, the Kobe beef sliders were really yummy!
    On the roof is a pool and hot tub, which is pretty neat. It was really cold when we stayed, but we still took a dip in the hot tub. The hotel should really work on the heat of the hot tub, it is not nearly hot enough and the jets didn't work.
    I was very excited about the prospects of a cookie buffet, which is part of the reason we decided to stay in. I was told it was an assortment of cookies and milks. It was actually only white milk, and only one kind of cookie, and they were not fresh homemade cookies, they were some preformed ready to bake kind, and it was easy to tell that!
    We ordered room service for dinner. The food was fine, pretty much the typical hotel room service food, nothing special. And we opted to order breakfast to the room instead of the Continental breakfast downstairs. We placed our order on the door, as we were told too, but 30 minutes after the food was supposed to arrive we learned that no one picked up our order, so it would be another 45 minutes. Big never mind!
    Last but not least, we received our bill. We knew we had spent some money, considering the drinks and the food, but were really surprised by the amount and that we were charged for several things we didn't do. First they charged us for things taken out of the mini bar, which were never there. And the one coke I drank, which we knew cost $4, they charged a gratuity for! They also charged a 22% gratuity for the room service, and a gratuity every time we ordered a drink!! Not to mention the amount of taxes you pay, city, county, state, and drink and food taxes. This place will nickel and dime you to death!!
    I would stay again, but would be a lot more weary of eating and drinking there. And will be asking upfront what all of the little charges are!

    11/01/11 | Link | Rating: 4.0
    21. Ethan S.
    Great Hotel! Great location in downtown Houston. Surrounded by most of the best restaurants in the area. A very nice staff. Clean and lovely decor. Quality bed and a descent tub and shower. Tv is out of date and no HD channels but who cares. I went to the bar and had 2 free drinks they give to you and watched the game in the lounge. Nice free pool table too. Could use some newer sticks though. They give you free rides around the nearby areas but u might have to find a ride on the way back. The express checkout is quite handy and it left me time to grab some complimentary breakfast which was pretty good. I've had better but I've also payed waaaay more too. Overall real nice hotel and reasonably priced. Definitely recommended.

    22/01/11 | Link | Rating: 4.0
    22. Caroline T.
    Stayed here for a wedding right across the street at Rice Hotel Ballroom. The room is spacious. The 2nd floor has great amenities like continental breakfast. A great escape! I love the shower space! Great walking distance to Sambuca, a jazz bar and restaurants like Azuma! My rate was $143.00/per night. I'd stay here again!

    22/02/11 | Link | Rating: 4.0
    23. Layla P.
    This hotel won me over with the following:
    6-9 AM continental breakfast (no bagels though)
    5:30-6:30 free beer and wine hour
    8-10 PM free cookies and milk

    Cookies and milk? My goodness I'm in love - however, try to get there at 8 so you get the fresh warm ones OR eat all of the ones that are out so that they have to bake some more!
    The rooftop pool looked a lot bigger in the pictures and was freezing cold but there is nice view. Sometimes the staff would forget things like to replace the coffee for the next morning...The wireless internet is slow if it even works on your floow, but the plug in internet appeared to be free.
    Also, if there is conference in going on, they really over run the hotel and it sucks - so you can either make faces at them or blend in and try to get free food and drinks.

    15/01/08 | Link | Rating: 4.0
    24. Carrie C.
    Oh sigh....I want so badly to give this quaint little hotel some extra stars but, well, I just can't!!

    The lobby is adorable...love the apple green sofas...and the staff is pleasant.  I stayed here for a night after a rehearsal dinner for a relatives wedding...so it was close to everything which was fantastic.  The bride's suite was accommodating...we had a lingerie shower and all 15 or so of us sat in there comfortably...

    My complaints...

    Valet parking was something asinine like $20 and you really didn't have a choice being where the hotel was located.  Just have to suck up the cost.  Worse than that though are the beds!!  OH LORD.  The rooms were clean, the appointments in the bathroom were great...but the pillows...for the love of GOD Magnolia people...PLEASE replace those!  I mean seriously...they are SO poofy that I felt as if I were sitting upright in bed...in fact, I threw the damn things on the floor midway through the night and slept flat.  All three of us in our room had the same problem and all three woke up with serious back pain and had a lack of sleep...which really sucks when you're trying to get ready for a wedding.

    Once they toss those out and go with something a little flatter...then and only then, will I stay again.

    07/05/08 | Link | Rating: 3.0
    25. Sharon K.
    I have been to several weddings here and I love this hotel. My favorite part is the ceiling in the ballroom - awesome lights and perfect for under 200 guests. The Magnolia Hotel is always clean and the staff is awesome! I visited a bride in the presidential suite which is beyond awesome. If you're looking for a place to stay in Houston I would highly recommend this hotel!

    14/06/11 | Link | Rating: 5.0
    26. Rob R.
    This is an older, quite interesting hotel in a great location. The staff is polite and, we generally enjoyed our stay. However, this hotel definitely doesn't rate the current 3.5 stars that it has on Yelp.

    We had specifically booked two adjoining rooms making it very clear that we were traveling with our young nephew. When we arrived, we found that the rooms were 12 floors apart. This was remedied by finding two adjoining rooms, as we'd booked, on the lower of the two floors.

    The rooms are nice enough. We had one king suite and one adjoining king room. The king suite only had one washcloth, but a phone call produced additional ones. The furnishings are old and, while the may be clean, the are frankly just worn out. All furnishings need upgrading - and soon.

    Our nephew was marginally surprised at the old 27" box TV's but was pretty amused by the fact that they came with old N64 controllers. Apparently, this hotel was on the cutting edge many years ago.

    The hallways are just plain dingy. The carpets are in dire need of cleaning - especially around doors and elevators where the are stained badly.

    We were told that the rate included a "full American breakfast buffet." In reality, it was a vastly scaled-back continental breakfast.  Couple of choices of muffins, toast, cereal, fruit, oatmeal, and ice cold pancakes. while I don't really need a full American breakfast buffet, what that means in other hotels is bacon, eggs, hash browns, omelets, waffles, and the like.

    Thankfully, we got what the hotel called a "special rate," but there was nothing special about paying $420 plus $25 in tips for this place.

    We will definitely not be returning.

    26/03/11 | Link | Rating: 1.0
    27. Mel E.
    I was recently in Houston for a conference and did not want to stay at the convention center downtown because for the 'discounted' price all you got was a room.  After a vigorous search online I came across The Magnolia Hotel.  Let me just say it was not a cheap stay (it was actually the same price as the conference center hotel) but it came with so much more.  Free internet access (it stays active for a total of 12 hours then you have to pay, if you make sure to turn off when you're out of the room you're able to log back in for free).  Free breakfast daily, nothing special but definitely good.  Waffles, eggs, sausage, associated bread/bagels, oatmeal, yogurt, cereal, juices and coffee, you get nightly receptions, two free drinks per person per night 5-7pm, and milk and cookies from 8pm-10pm. I was there for 4 nights and has every staff member I encouraged was extremely friendly.  The room was decent nothing special, kingsize bed (lots of pillows), desk, chair, TV.  Your basics.  In my particular room I did need to call for a refrigerator and microwave but they came up and brought them in.  The nice thing is the shuttle, as long as you're going downtown they can take you where for free, however, you should be aware that they only have one main shuttle and then an additional pickup car, what this means is if you don't catch the shuttle when its there you may be waiting anywhere from 5 minutes to 30mins and it might have been worth the wait to just walk (during the day) or grabbing a cab.  So the not so great things about this place.  Was on the 11th floor, right when you get off the elevator it sinks I'm not sure what the smell was exactly but it was not pleasant.  However, this didn't transition into the room, but could be a bit annoy if you're standing in the hallway waiting for the elevator to come.  There's not a lot of sitting in the dining area from breakfast,  I was one of the lucky ones that got a table everyday but there were many times when groups would come down and did not have anywhere to sit or at least be able to sit together.  The major downfall is its location.  This actually is a great location, if you're going by car, however walking anywhere (because up an down Texas Ave) probably is not the safest, especially at night.  The hotel is only about .6miles from the convention center that I was at (about a 15 min walk) when I booked the hotel I was excited to be able to walk from the hotel to the convention center, however after day long conferences and late networking (10:30pm headed back to the hotel) walking back to the hotel was not an option, the area is dead, not many people out and the a lot of people bumming around parking lots and store fronts.  I needed something quickly and was able to search for a CVS on Saturday night, it was 630pm just before getting dark (which is two blocks down and one block up from the hotel), yes very bad idea, CVS was closed and there were randoms hanging outside in front of the store, so I turned around and went into some corner store at the end, there was some cop in (I don't know if that's a good thing or bad thing).  I bought what I needed and the rushed out as fast as I could.  Getting back to the hotel right as it was getting darker.  I think I would love this hotel a bit more if it was in a better area.  Would I say again, possibly however I just know to rent a car or cab it everywhere at 6.

    25/04/13 | Link | Rating: 3.0
    28. Wesley C.
    This is a truly nice hotel and I would totally stay here again in the future. Being from the Midwest, leaving city limits occurs a bit more often than when you living Houston. I don't think I left Houston/Houston suburbs area in about 4 to 6 months, which means stay cations are sometimes in order. So the gf and I decided to stay here for our anniversary and it was a completely great experience. From the time we walk in the door and saw the beautiful Christmas tree and elegantly decorated lobby, I was confident it would be a nice stay. The lobby has a very homey feel to it, its small and very comforting with a nice fire place to set the mood. Also in the lobby was a small bar where hotel patrons can get each get two free drinks during happy hour. But I must say that the wine that they offered was not that great, luckily I had brought two bottles of my own into the room.(and they gave us a large bucket to store the bottles in our room...awesome) The room itself also had a very cozy and warm feeling to it. We had a standard room with a king size bed. When you walk into the room you notice that it is very spacious and cozy. The king size bed is incredibly soft and when you sink your head onto one of the pillows, you don't want to ever leave. There is a nice size lounging chair, a large work table, and the bathroom has two sinks and a huge shower....even the carpet was really soft! Also, for the ladies there is a lighted make up mirror, but ours didn't work. The only real complaint I had about the room was that the fridge had no room for food and only had enough room for minibar items, that was a little disappointing. Lastly, every morning there is a nice hot breakfast buffet for all guest. There are eggs, hash brown, biscuits n gravy, oatmeal, bacon, cold cereal, and more. It is a nice little touch to the overall experience. Oh yeah....how can I forget the cookies n milk they serve nightly...makes you feel right at home. So let me say that leaving this hotel was a bit challenging, the great atmosphere, great location, and great experience will bring me back here again really soon.

    21/11/10 | Link | Rating: 4.0
    29. M P.
    let's keep this short and sweet:


    free cookies
    free cocktail hour
    free breakfast
    free green apple when you check in
    uber accessible
    valet parking
    great dining option inside the hotel

    heat control kinda iffy
    surrounding area doesnt offer alot in terms of food
    no airport shuttle
    valet parking expensive
    room service shuts down early

    Otherwise - good place to stay - just be prepared to come out a grip to park.

    30/05/11 | Link | Rating: 3.0
    30. Vik S.
    Stayed here for two nights while I was in town for work.

    the free nighttime..."Cookies and milk" were a big Minus.

    Super-powerful iron that got all my wrinkles out of my clothes that I'd overstuffed into a carry-on bag was a huge Plus...2 Pluses!

    Overall the staff is friendly, the bed is comfortable, and the shower has hot and cold water ......thank you Magnolia....

    13/12/08 | Link | Rating: 4.0
    31. Sara L.
    This hotel is like a home away from home, yet swanky and someone cleans up after you! I have a wonderful expereince each visit that I stay just for a weekend or overnight get-away. The bed and linens are the best I have ver slept on; and I have stayed in many 5 stars that do not compare. I wake up very rested!

    The evening reception is cool before heading out to party downtown. The cookies and milk (when I remember to go) are a sweet treat. The rooftop gives a beautiful view of the north side of Houston. On a clear day, you can see the arrivals into Bush Airport (if on a high floor).  Some say they hate the wait for the elevators; but if you are in a chill mode overall (as you should be in this hotel!!) the wait is not long. Use the stairs to save time to get to the ice machines! The doors are all-access. The breakfast is acceptable; just enough to offer for free.

    Just be careful with the prefilled fridge now. Anything removed you get charged for now. People were using it as personal fridges, guess the management did not like that so they changed the rules. Go ahead and upgrade to the room with the small kitchenette. Its worth it too!

    09/10/09 | Link | Rating: 5.0
    32. tramanh p.
    It was my wedding day and we had made reservations for a room at the Magnolia for our wedding night.  We stopped by the hotel after our wedding ceremony and my HUSBAND (yeyuh!) checked us in.  He also  requested to be upgraded to a suite and paid an extra $200.

    We went to our reception and during this time, my wedding planner took our belongings to our hotel room for us - some snacks, a bottle of champagne, and our overnight bags.  In the bag, she left a wedding gift from one of my bridesmaids containing a card and $350 in cash.  My planner dropped these items off with the front desk, telling them to make sure these items get put in our room before we got there later that night.

    We arrived at the hotel at 2AM, but our things were not in our room.  Since it was already late and we were exhausted, we just went to sleep.  I have to add, since we did not have our overnight bags, this meant we slept with our CONTACTS IN, unbrushed teeth, had no change of clothing, and I had to sleep with all my makeup on.  Now girls, you understand when I say this feels AWFUL.  Sleeping with a full face of airbrush makeup on?  It's my wedding night and I have break outs and clogged pores waiting for me in the morning?  NOT OK.

    In the morning, we called my planner and she assured us that she had dropped our things off.  After talking to the valet, the bellboys, and the front desk, we finally discovered at noon that the hotel had taken our things TO THE WRONG ROOM.  They took it to someone else's room!  We look through our things, and the gift from my bridesmaid was missing.  THEN to top it off, we find out that our "upgraded suite?"  NOPE.  We weren't even upgraded!  We were in a regular room!

    When my husband talked to the hotel to try and remedy the situation, they said that they could do nothing but file an incident report for the stolen items (which may or may not get recovered) and refund us for our upgrade.  UH, YEAH - isn't the refund obvious?  We didn't even GET the upgrade in the first place.  Can you do anything else for us?  Nope!

    On a normal day?  OK, fine.  Things happen, I'll just not stay at Magnolia again.  On my wedding night?  SO not cool.

    Terrible customer service, mediocre hotel.  The 1 star is because our REGULAR room was clean.

    08/11/10 | Link | Rating: 1.0
    33. Abigail R.
    My friends and I stayed at the Magnolia in July of 2010.  The lobby and pictures on the internet were all beautiful and we were joking that we were too middle-class for this place.  Unfortunately, when we got up to our room we realized we would be better off at a Motel 6.

    The room was very musty and moldy smelling and our window faced out towards a wonderful abandoned building covered in graffiti.  Since there were 4 of us sharing a room we called down to the front office no less than 4 different times for extra towels, but never received them.  The towels that were already in the room had several Silverfish hanging out in them.

    We were really looking forward to a nice breakfast the morning after sleeping with the Silverfishes.  Not to kick a man when he's down, but the breakfast was very simple and very awful.  It consisted of instant eggs, soggy bacon, instant gravy, biscuits, and assorted bagels.

    I was really depressed to have our otherwise fun trip brought down by this disappointing place.

    12/08/10 | Link | Rating: 1.0
    34. mariah c.
    Total comfort!  I dig this hotel. The service - from the door to the desk was friendly and welcoming. The décor was just fine - I did particularly love that fireplace in the lobby.

    My room was huge, the bedding and bed were plush, and the design of the space was really well done. The bench at the foot of the bed was a perfect place to unpack and reorganize luggage, but a heck of a lot nicer to look at than one of those standard luggage racks.  

    There was also plenty of space on the bathroom counter to spread out my stuff.  The deep soaking tub was truly ginormous.  Seriously.  If you added jets to that thing, I'm pretty sure you'd end up with a Jacuzzi fit for 4! The 24 hour gym was so clean that everything seemed sparklingly new.  I was the only one in there, but it didn't feel spooky - I just felt lucky to be able to control the TV!

    There was a complimentary cocktail hour, though I was never around the hotel at that time. I did, however, get to enjoy a free bedtime cookie (though they must estimate that my bedtime is a lot earlier than it is!).

    One thing to note: they only provide free wireless on the 2nd and 3rd floors.   In your room, you have to plug in.  There's ample desk space where you can set up, but doesn't ethernet internet connection seem a little old fashioned for a nice hotel?  Luckily, I have a magical little wireless card, so I could finish up that last little bit of work while watching TV in bed. I say last little bit, though, because once I sank into the sheets, it wasn't long until lights out.  

    All in all, the Magnolia was a wonderful and comfortable place to have as a temporary home away from home!  I'd gladly stay at their other hotels.

    08/01/09 | Link | Rating: 4.0
    35. Valerie S.
    Oh Magnolia, you are truly a baller hotel on a poor man's budget. For those of you interested in staying here, sign up on their email list. They often send insane specials. We stayed here for $79 (king size bed) even the person checking us in was really surprise. He said that room usually went for $120. They also email specials for the Magnolia Hotel in Dallas. I have not been to that one, but I am sure it is equally nice.

    The hotel has several perks. 1.) EVENING BEER AND WINE RECEPTION: They are "suppose" to only offer 2 drinks (beers being huge!), but if you go to several servers you can get more drinks. I think I had 4-5 glasses of wine myself. I was pretty toasty after that. 2.) BED TIME COOKIE BUFFET: Sorry, did not go. I was out and about causing havoc in DT Houston. 3.) FREE BREAKFAST BUFFET: We are not talking about your run of the mill La Quinta breakfast (cold cereal, dry bagels, and bitter coffee). Their buffet includes the typical yummy hot grub (eggs, sausage, bacon, pancakes, biscuits, and hash browns) along with cereal, fresh fruit, Starbucks Coffee and much more.

    The only irk I have with this hotel is the "mandatory" valet (okay not really mandatory, unless you want your car stolen). Valet is outrageous at $20.

    Other than that, this place rocks!

    03/03/09 | Link | Rating: 4.0
    36. Monique D.
    One of the very worst hotel experiences ever!! We came with a large group spent a large sum of money- to be treated like crap. Stephen, the hotel's contact for large groups lacks charisma,charm and clearly hates his job.  The only saving grace for this hotel is the cleaning and kitchen staff who are all wonderful people.  The hotel itself is nothing special and is not sound proofed at all!! I stayed on the 4th floor and could hear the bass, drums and lyrics from parties on the 2nd floor ballroom. The workout facility and pool are then size of a postage stamp, and the stench of backed-up sewage permeates the hotel lobby

    Do NOT waste your money on this place.

    11/02/12 | Link | Rating: 1.0
    37. Casie C.
    A family's wedding venue was held at Magnolia Hotel. The place looked pretty and everything seems to be well organized. We spent the night after the wedding and got most of the family a room to stay in. Our room was very clean, nice and spacious. I felt like I was out of town and not 25 minutes away from home. The employees were helpful and overpriced snacks were available in case you get desperately hungry (lol). I enjoyed my stay at Magnolia Hotel, I recommend the hotel and it's something I don't mind coming back again.

    07/11/11 | Link | Rating: 4.0
    38. Sarah M.
    Oh Magnolia, you were such a fabulous hotel away from home.

    Before I even got there, I was in love with them. My travel plans kept changing, so I emailed their reservations department to change my reservation at least three times - and each time they were courteous. They also price matched and upgraded my room when I found something comparable on another website.

    The rooms were amazing. We were in town for wrestling (hi, I am a nerd). My wrestling friends' hotel was super far away, so we ended up having about 5 people crash with us - with the huge bed and the nice sized pull out couch, everyone slept comfortably. And those pillows... I love you huge pillows. The shower/tub was huge as well.

    Extras? Everything you could need. Free breakfast - and not just cereal and muffins. Bacon, eggs, hash browns, all that good stuff. I woke up early every day to take advantage. Evening alcohol reception - I am not a beer/wine drinker, but they do have $4 martinis during the week. yay! And the bestest ever - cookie buffet from 8-10pm! I am still dreaming of those macadamia cookies.

    Only complaints - the rooftop pool isn't as awesome as it looks like. However, the view was great, and I'm a fan of any hotel with an outdoor pool area. Also, I was given a room that reeked of smoke, and it did take a bit for them to switch me into another room (keep in mind this is a no-smoking hotel).

    I loved the location of the hotel - I was in town also for baseball, and it's within blocks of Minute Maid park. Overall staff was extremely accomodating. I would absolutely stay here again next time I find myself in Houston.

    08/04/09 | Link | Rating: 4.0
    39. Iris R.
    Definitely my favorite hotel in Houston!! It's beautiful, inside and out. My husband and I stayed there for 3 nights, for our wedding night, and while we were getting ready for wedding (which of course we held at the hotel). The food is very good (for our reception and the breakfast buffet)...many guests complimented the food. The beds are amazingly comfortable, with plenty of soft pillows. It's quiet, even though it's in the heart of Downtown. Certain views from some of the windows aren't so favorable, but that's nothing that the Magnolia has control over...and some of the views are great! They were very good at catering to us for the wedding and rehearsal. We were told that we were getting a complimentary suite with the booking of our wedding, but we were expecting one of the executive ones...which are nice. But they surprised us by hooking us up with their largest, most deluxe suite, on the 22nd floor!!! We were stunned...it was so beautiful, and we couldn't believe it was ours for the night! I wish we could have used more of the amenities, like the complimentary happy hour and milk and cookies, but we were just so busy preparing everything. I also love that you didn't have to pay additional for internet, unlike some other luxury hotels. Of course, I now have a soft spot for this hotel since my wedding was there, but it really is a unique hotel. Everyone was really friendly, and I would love to stay at a Magnolia again!

    25/07/12 | Link | Rating: 5.0
    40. Cate P.
    Pretty hotel, intriguing location (in soon-to-be-cool-but-still-abandoned downtown Houston), nice perks (free wine hour, milk and cookies at night, pretty decent complimentary breakfast- get the biscuits!). But it lacked some nicer amenities-- crappy gym, no robes in our room, no one offering to take our bags up.

    The front desk and valet are poorly run. We stayed at the hotel as part of a wedding party and spent an inordinate amount of time most days trying to explain that the room wasn't supposed to be charged to our credit card. Or trying to sort out the valet number with the car people since they'd lost our original ticket. Small matters that took up way too much time.

    That being said our room was quite nice-- really comfortable bed-- and who doesn't love two glasses of wine (or beer) from 5 to 6? Or warm cookies and cold milk from 8:30 to 10? Nice perks.

    01/06/10 | Link | Rating: 3.0
    41. Kevin N.
    On the room alone, there would be additional stars in the offing: were this mostly about the proximity of the property to the ballpark, I'd offer additional love. But based on our overall experience, three stars is about right. We were optimistic on arrival but met seemingly at each and every turn with an additional hassle: check in took ages as they were understaffed (or at least casual with regard to the expediency of check-in), our trip to the rooftop pool and hot tub was met with fifteen (count em) frat boys replete with glass containers in a pool that comfortably might have held about half that number.

    Elevators took ages and ages (to the point where I was tempted to emerge with a 'hey, who's president now?' bit), but you couldn't take the stairs as the wedding scheduled from Saturday night had the stairs on lock down. The Sunday morning brunch was good and quick and the service very friendly, so that was a plus, and we didn't really need to get around by car, so checking it for one day wasn't so bad. It was just a whole lot of everything else that got in the way. I don't doubt that there were good intentions to be had. But a little contingency planning at the Magnolia might well have gone a long way.

    30/06/09 | Link | Rating: 3.0
    42. Bryan H.
    I'd planned to come to Houston to visit the Museum District for a while but booked a room at the Magnolia pretty much on a whim, after hearing they had weekend discounts through October. I know there are some less-than enthusiastic reviews for this place, but I felt like I really scored by finding it.  For instance:

    *It's located downtown, an easy walk from a Metro Rail stop (I didn't use my car all weekend). The museums are only a few stops south;

    *There's also a movie theatre just five or six blocks down the street;

    *The nightly cookie buffet was nothing fancy, but a nice, very pleasant, touch;

    *From the roof you have a great view of the city;

    *There's no wireless internet in the rooms, but you do have an internet connection that's surprisingly fast for such a big hotel;

    *My room was fairly spacious and comfortable;

    *The free breakfast is fairly standard hotel food: vats of scrambled eggs, hash browns, toast, a huge collection of perfectly ripe bananas, etc. The eggs, which I do not generally find appealing in this sort of presentation, were deliciously creamy. The coffee was quite good by hotel standards.

    On the down side, it is true that it can take a while for the elevators (but it is a tall building). The valet fee was around $24 per night, which I thought was excessive but I understand that (or something near it) to be the rate everywhere in Houston.  

    The Magnolia's regular prices might be out of my range, but I'd definitely stay there again on a discounted weekend; it's a lovely experience by itself and it's so close to the most appealing parts of Houston. It gave me everything I wanted from a hotel this weekend.

    11/10/09 | Link | Rating: 4.0
    43. Nikki B.
    If I could describe my stay in a sentence: "Good, but not great." Simple as that.

    I just wasn't digging the room. Along with some other things...

    -The shower didn't have an overhead light, so I had to keep the shower curtain partially open to get some of the vanity lighting in. And I don't like goosebumps in the shower.
    -The bedding was eh - like Andrea R said, the comforter is flat, and the bedding isn't all that comfortable.
    - Either the room across from me was always ordering room service, or housekeeping didn't bother to pick up the dirty dishes the guests left out. During my 3 day stay, I never once saw the space in front of their door clean.
    - The elevator takes FOREVER. Granted I was on the 21st floor, but really? It felt like a grandmother was in the elevator shaft, pushing and pulling the cables up and down.

    Why I'll go back:
    - Free cookie and milk buffet from 8-10pm. Yup, those oatmeal raisins were soft and chewy.
    - Free breakfast spread in the mornings. We're not talking coffee and fruit...they had bagels, muffins, yogurt, hot tea, cereal, juices, bacon, eggs, toast, hashbrowns, peanut butter, jelly and all the fixins! Saved me time and money in the A.M.

    I took a peek at the gym and the pool - the gym looked a little claustrophobic as there were no windows; but the rooftop pool looked like a simple but fun area to chill. Next time, I suppose.

    25/06/09 | Link | Rating: 3.0
    44. david h.
    I reserved through Hotels.com and got a rate of $109 per night. It was one of those deals where I knew I was in for a "catch" when I got there. There was no catch. It was available for 109/ night. I had reserved 2 rooms. I needed a 3rd when I got there. They gave me a 3rd for $129. If that it what it costs to stay here, this is a great deal.

    It is a nice hotel. The staff is accomodating. The rooms are clean and well apointed. There is a nice breakfast/ bar area. It is conveniently located.

    I would definitely stay here again if it is under $150 per night. Great value.

    Smiley face. Probably more for the value than anything else.

    22/11/10 | Link | Rating: 4.0
    45. Pratik P.
    I was in town for a few days for an international hotel owners association convention, conference, and trade show. Being in the industry for several years, this hotel exemplifies a really good hotel that lives up to its merit. However, upon arrival the room requests made prior failed in terms of communication. However, after addressing the issues with Jonathan at the front desk, they were resolved. I also need to commend Stephanie who expedited my dry cleaning that I needed upon arrival. Which was handled promptly. I had requested upper floor away from the elevator. I was assigned just the opposite. Mis-communication or lack there of maybe? However after a few phone calls (back and forth) to the front desk and after returning back to the hotel an hour later, it was resolved. First impression of the initial room, nice but not cleaned well. Meaning it is a great hotel, just housekeeping needs improvement. (By the way, this is something critical and very easy to improve upon and fix). I must say, no matter how much one pays for a night, a CLEAN ROOM is expected. (Head of housekeeping needs to wake up!). After discussion on how management was going to correct the issues, it was finally rectified in a timely manner. I don't expect perfection, but I do expect professionalism. Room quality is excellent. I would like to acknowledge and personally thank Jennifer, Jonathan, Stephanie, and importantly, the manager Sheena. The staff plays a key role in a hotel and these members in particular are the reason this hotel does so well. In addition, take advantage of the free shuttle service around town. Also, avoid the insane price of parking at the hotel. The parking garage across the street is cheaper and more convenient. Elevators were only an issue once during my stay. Wifi was acceptable. Maid service was good after my initial hiccup. Staff was friendly, trustworthy, and professional. I had wished their breakfast improves but their milk and cookies reception is really neat. Also, this hotel is a great venue for hosting a meeting, party or even a wedding. I saw the areas myself and would consider them. The rooftop pool and jacuzzi is well maintained and the view is awesome. Also, the gym is clean and smells nice! By the way, this hotel is within walking distance to the GRB convention center. For lunch, outside the hotel there's this new restaurant called Kobecue. It was a good find and they recently opened. If and when I return back to Houston, the Magnolia is where I shall stay, (again).

    04/04/13 | Link | Rating: 4.0
    46. Allison P.
    A huge improvement since my last stay. I think the biggest difference was staying on a higher floor. On this trip in, we stayed on the 14th floor as opposed to the 4th and it was much, much quieter.

    The check in was a much smoother process and the woman who helped me was extremely accommodating as the room was in my husband's name and he was off working while I checked in.

    Unfortunately, I missed out on the cookies and breakfast, but I did take advantage of the large garden tub and comfy bed in my room!

    26/10/09 | Link | Rating: 4.0
    47. Alison A.
    A stay-cation is definitely where it's at and Magnolia definitely didn't fail me. My bf and I decided to celebrate our 2 year anniversary here and for occasions like that we like to do it classy. Right in the heart of downtown Houston, Magnolia definitely gave me a relaxing, comfortable, stress and worry free stay. I got the getaway I was looking for!

    Walking in, you first notice the kinda mod, simplicity of the foyer/lobby area. Being that it's holiday time, there was a gorgeous Christmas tree in the center with a fire in the fireplace going, people in cocktail attire sitting in comfortable chairs, enjoying drinks. I couldn't help but think "awesome first impression, Magnoila."

    On walking into our room, it had a cross of a traditional home-y feel, meets modern. But the thing about the room was I didn't feel like I was in a hotel, but a nice guest house or something of the like. There was a cushy lounge chair with foot stool, a soft, I-can-melt-into bed within a spacious, open room. I. could. NOT. get outta bed the next morning! There was also the usual desk space, TV hidden away in a cabinet, mini-fridge, wine glasses. The bathroom was also spacious with oval tub, two sinks, one of which in our room was in a separate space, like a bar area.

    Other highlights include:
    - 5:30p-6:30 happy hour, where you get two drinks for free per room guest (of course don't expect anything too fancy - you got your red wine, your white wine, and bud light, but they can make other drinks for an additional fee.
    - 8p-10p cookies and milk! how adorable!
    - weekend 7a-10a hot breakfast!! this included eggs, bacon, oatmeal w/ brown sugar and raisins, hash browns, biscuits and gravy, cold cereals, coffee, juices...it was a decent tasting meal for free.
    -free wireless internet

    Another tip I'd have is that park in one of the garages or on the street -- valet for overnight with in and out privileges is $24/night. We parked at a nearby garage for $15/night with in and our privileges.

    If I want another stay-cation, I would DEFINITELY stay here again! It's also great that it's in close proximity to The Flying Saucer and other downtown spots. Magnolia Hotel is a definite winner.

    29/11/10 | Link | Rating: 4.0
    48. Samantha A.
    My friends and I stayed at the Magnolia hotel for an overnight trip to Houston to see a ballgame and go out in the big city.

    From the moment you pull up to the Magnolia, the staff makes you feel like you're a rock star.  Everyone we encountered were super friendly and helped us find our way around Houston.

    Love the complimentary happy hour to start the evening.  Unfortunately, we didn't make it back to the hotel in time for cookie hour.  The breakfast in the morning was really the only disappointing thing about the stay-it would be nice to see some protein among all the carb options.

    The rooms are large, with comfy beds.  The double sinks, with one separate from the shower/toilet is nice touch with up to four people in a room.

    This is the second time I've stayed at a Magnolia Hotel (the other time in Bryan, TX) and if I'm ever in a city with a Magnolia Hotel, they'll be my first choice.

    29/05/11 | Link | Rating: 5.0
    49. Jeff C.
    Spacious room with a kitchenette.   Big bath with 2 sinks (no fighting for space!).  Comfortable, impressive modern design that is not so trendy that it is overwhelming.  

    Convenient location and comfortable beds (I am in it now as I write this review on my iPhone).  And, did I mention free beer and wine during happy hour?  

    I like this hotel and I am very picky when it comes to where I stay.  I'll be back, for sure!

    05/02/11 | Link | Rating: 4.0
    50. Liz J.
    This place is centrally located and you can walk or ride the rail to a lot of places. I also love the meter parking right across the street. $6 all day. Beats calling down for the car if you have several places to go before you valet for the night. I also like the size of the rooms and bathrooms. Very roomy and a nice mix of traditional/contemporary. The meeting places are great to invite family over for a snack and beverage. No the prices aren't cheap but for the free place to meet and convenience I would say prices are about right. When I catch the special hotel rates this places gets an A plus from me.

    11/01/11 | Link | Rating: 4.0
    51. Rebecca M.
    Call me an uptight New Englander, but I was just not thrilled with this hotel.  Between work and leisure travel, I've stayed in a lot of hotels, and for what my friends and I paid to stay at The Magnolia Hotel, I was not impressed.

    The room itself was actually quite nice.  Roomy. Well appointed.  The bathroom was large.  However, there was no fan in the bathroom, which made it get really steamy with a hot shower.

    My biggest beef with this hotel was the service.  Upon checkin, I had to wait A LONG time.  There was a disgruntled bride in front of me, who was treated very well, and dealt with very patiently.  However, once she left and it was my turn (only 2 people at the desk with a long line) they had nothing sweet left for me.  Barely got a lopsided smile.

    The shuttle was helpful, but it did NOT go to the airport as another reviewer said, I had to pay for a taxi for that.  It's for the 6 mile area in and around downtown Houston.  I was out one night, and coming back to the hotel alone, and called for the shuttle.  I gave them my address, and was specific about the cross streets.  25 minutes later, still nothing.  I decided to wander around to the other side of the building, and lo and behold, there was the driver, pulling away.

    The complimentary breakfast was only so-so.  Lots of bacon and biscuits, short on healthy choices.

    If I ever go back to Houston, I'll more than likely stay somewhere else, especially given how much choice there is.

    03/11/10 | Link | Rating: 2.0
    52. Manesh P.
    I don't know why anyone would go to Houston other than business or some form of coercion. But, if you do end up there and need a place to stay, you can't go wrong with Magnolia.

    Magnolia is more than just a room for a night. It's so much more!
    - Two free drinks from 5:30 till 8:00
    - Cookies and milk from 8 to 10 (not homemade but Otis Spunkmeyer),
    - Comp breakfast buffet (though not really that delicious)
    - Free car service pickup and drop-off all around downtown Houston and to the airport
    - Free wired internet in your room
    - Free "business center" and printing (really just a couple computers tucked into a corner on the second and third floors)
    - Free gym and rooftop pool (though not really that nice...)

    The hotel is somewhat trendy yet cozy. In just the way that a hotel that offers free cookies and milk can be. Admittedly, if you go in expecting to be wowed by the little things that make the W or something like that stand out, you might not be. The rooms are new-ish but lack flat screen TVs and the designs are somehow both modern and tired at the same time. Sort of like how all the "free" services I listed have a caveat. But, for $165 a night for a double queen room that was quite spacious, you can't beat the value, the service, or the free stuff!

    16/09/10 | Link | Rating: 4.0
    53. Brandy C.
    I am one of those people who just doesn't get the appeal of this place. I know people who take a trip down from the burbs to stay here and enjoy downtown and while I do appreciate the proximity to the 'happenings' of downtown, I wasn't wowed enough by this place to not just drive home next time.

    We stayed here with a group of people before a show at Verizon. We hit up the happy hour because people like free drinks and we wanted to grab some quick food before we hit our show. I'm one of those people who would rather pay for the drinks just to get good service and this wasn't an option. Service on drinks and food (which weren't being discounted, so should have been coming in a timely way) was sloooow, even before the slew of people wanting freebies showed up. The waitress was speaking in broken English, which led to some disappointment when drinks came back wrong. The food made Chili's feel like a step up, and we ordered enough between eight of us to know this wasn't just one bad dish. Pricey mediocrity too.

    We did our show and came back after hitting a couple places in between (because location really is the best part of this place), so we missed out on cookies and milk.  I found the room to just be bleh. Nothing special and certainly nothing to brag about. It was nice enough, but small. We were just two to a room, so it wasn't like we were pushing the limits of the room. I won't be back, but not because they haven't junk mailed me enough to forget them! There are just plenty of other overpriced and mediocre places to hit up.

    09/10/10 | Link | Rating: 3.0
    54. Jon M.
    I have stayed here several times in the past. I keep coming back because i cant find a reason to try another place. Bar was nice, service was nice, room was nice. The breakfast was much better this time around than usual. The bartender was very friendly and helpful. She was new, but still did a great job. If you want to spend the extra $$$, its worth it. My only complaint is that they offer a Military discount but didnt have any room available for months.

    22/06/12 | Link | Rating: 4.0
    55. Melissa K.
    I stayed here on a last minute hotel deal site, so I got a good price. For what I paid, I was very happy. I deducted one star because of parking. I was told valet was my only option and it cost 25 extra to park for one night.

    The king size bed was very comfortable. Covers worked great, even with the air bumped down to 60, I got hot under the covers. Pillows were fluffy. The room was very nice, but had no view, unless you count rooftops next door as a view. The tv was a little hard to understand, but I am completely technically challenged, so that isn't a surprise. Bathtub was big and the shower had enough pressure.

    The cookies and milk bar each night is awesome. It's from 8 to 10 so perfect to have dinner at one of the many places around and head back there for dessert. Breakfast wasn't great, but not bad from free food.

    I don't know what the normal price is, but for the 104 I paid, I would stay there again anytime.

    25/04/12 | Link | Rating: 4.0
    56. Colleen C.
    Um, from 8pm-10pm they have cookies & milk on the second floor.

    I'll update once I sleep in the bed, but besides almost killing myself in the shower...this is looking live 5 stars.

    Cookies. Milk. Bedtime. GENIUS.

    06/11/08 | Link | Rating: 5.0
    57. Trey P.
    I like hotels. I'm also ruthlessly critical about them. If I could give the Magnolia Hotel a 3.5-star rating, I would. Alas, I can't, so I'm sticking it with a 3-star "A-OK" rating.

    Now, is this a bad hotel? Absolutely not. In fact, it's quite the opposite. It's a well-executed boutique hotel with rooms that feel distinctly like diminutive lofts. It also has an interior design that reminded me vaguely of Bioshock, which was quite fun to explore. In other words, it preserves the feel of the original building (which hails from the '20s) while also pushing it forward into the present. The result feels like a trip to the 1950s, but in the best way possible. It's retro modernity.

    Unfortunately, as time has gone by, the area in which the Magnolia resides hasn't been kept up with the same degree of care. You won't be staring at anything particularly beautiful from the comforts of your room unless the windows are pointed toward downtown, but that's to be expected in the Bayou City. The in-room technology is aging, too, but it doesn't detract much from the ambience of the hotel. The experience itself is quiet and relaxing.

    Amenities are limited compared to the luxury liner-esque hotels of 2011, but the hotel does a good job supplementing any perceived deficiencies with creative touches, such as breakfast buffets and other treats. The staff were more than accommodative and provided a late checkout, as well as fair service. Unless you're very fortunate, valeting will end up as your best parking option.

    Despite some small nagging issues and a dearth of competition from high-budget hoteliers in the Houston area, the Magnolia remains a unique, distinctive place to stay. You might even catch yourself dreaming of times gone by.

    15/05/11 | Link | Rating: 3.0
    58. Tiffany N.
    Let's talk amenities people.

    Complimentary breakfast buffet? Check.
    Complimentary evening reception? Check.
    Complimentary bed time cookie buffet? Check.
    Rooftop pool? Check.
    Bathtub 4 times the size of me? Check.
    Complimentary shuttle anywhere in the downtown area? Check.

    I mean, seriously, The Magnolia has got it going on in the "taking care of our guests" department.

    Plus, the beds are comfy, the price is right and the staff is pleasant. What else do you need in a temporary home?

    02/12/08 | Link | Rating: 4.0
    59. Andrea R.
    The Magnolia Hotel understands that the way to a gal's heart is food. Apples during the day and cookies at night (the kind with the m&ms in them!)....I was one happy gal.  Other things that made me happy:
    *The swanky lobby
    * A spacious room with a pretty impressive tub
    * Rooftop pool
    * An adequate gym
    * And complimentary breakfast buffet, which I never got to take advantage of...but I appreciate them trying to feed me.

    Things that made me not so happy:
    * The concierge suggesting Mickey D's or Starbucks when I asked for a quick spot to eat nearby. Sad.
    * Forgetting my wake-up call when I had an early flight. Thank goodness for my internal clock or I'd still be there.
    * My bedspread. I prefer fluffier comforters.
    * It doesn't quite compare to the Hotel ZaZa, where I usually stay in Houston.

    Will I go back? Probably...we have a pretty good deal on a corp rate there. And they give me cookies.

    17/05/09 | Link | Rating: 3.0
    60. Jones J.
    I stayed here while I was in Houston for a week on business. Clean rooms! Modern design! Two free drinks every night including free milk & cookies from 8-10p. Shuttle service was awesome. They picked me up in a Mercedes Benz - which made my co-workers jealous. My only complaint was the smell in the lobby. It smelled as if they had recently exterminated or as if they had serious water/mildew damage!! Oh yeah, the cookies were cold but decent so I guess that makes 2 complaints:)

    29/08/12 | Link | Rating: 4.0
    61. Sarah K.
    I was very impressed with the reviews so I decided to try this for a one-night birthday stay for my boyfriend. For the price ($118 for a king bed), I have to say my expectations were met.

    PROS: beautifully-decorated entrance; 2 complimentary drinks per person at the happy hour; milk/cookie bar @ 10pm; great fully-stocked wet bar in the room; good bedding/shower; great breakfast buffet

    CONS: happy hour's only ONE hour (who does that?! haha); our view from the 10th-floor room... unless fire staircases, alleys and parking lots are your idea of great scenery; the rooftop pool/hot tub are so outdated it's ridiculous, not nearly as nice as the blue paint or furniture. I felt like I was at an apartment complex in the 1980s so subtract points for style.

    Overall, great for the price!

    26/03/12 | Link | Rating: 4.0
    62. Nina P.
    When have you ever went to a hotel to check in and had the front desk charge your card for the room without stating the room rate? Well they did that here and then showed us the price we paid afterwards, we were immediately frustrated because the rate was $20 more at the front desk then paying online and they didn't care to fix this issue and it was their fault since she failed to let us know the price. I know that it's only $20 but I could have paid for that online and if they were more courteous we may have stayed an extra day, but they weren't and we opted for just the one night.

    We ordered late night food in our room and although it was nachos and a grilled cheese sandwich, for some reason it took 50 mins!?! Like really 50 mins and $60 later for crappy food seems absolutely ridiculous.

    The morning we left, we called for a luggage cart and to have our car brought up from valet. We waited and waited, 20 mins later we called and they said it'd be a couple mins, finally he showed up and when we got down to the valet, you guessed it, our car was NO WHERE in sight!! Wow 20 mins waiting around so that we could wait some more, now if this was a weekend, I wouldn't have had such an issue but this was Friday morning and we had a meeting we needed to get to, which we were now running late for! I'm sorry, but that is unprofessional and being a hotel in downtown Houston, they should be better at this!

    Needless to say, we won't ever be coming back!!

    21/10/11 | Link | Rating: 2.0
    63. Irene R.
    We had my grandmothers diamond earrings stolen from our hotel room on our wedding night. I hope that will give potential newlyweds pause from booking an evening at Magnolia. Please read other reviews and google this hotel about items being stolen on the wedding night. It seems somewhat too systematic...

    My review here focuses mainly on my customer service experience after reporting the earrings as missing. The staff was so unhelpful in inquiring after the property, and in their customer service response. Sheena, the manager on duty wouldn't let me speak with the housekeeping manager (Wes), and said that a "key lock interrogation" would need to be done, but that it would require an engineer. I must have called Magnolia about 5 times that day after checking out, without one return phone call.  I spent my first day as a wife waiting to see if a key lock interrogation had been done, or if any earrings had been returned to lost and found... On most calls, I was put on hold for 10 minutes at a time, sometimes so long that I would hang up and call back. I never received a single return phone call or reply from the hotel, despite assurances that I would, and the key lock interrogation was not done, despite assurances that it would.  My maid of honor went to the hotel in person and was allowed to check in the room. The room hadn't been serviced, despite the service cart that was down the hall when we left. And she reported that it was a mess -- sheets torn off the bed, coffee table knocked over. She was told that was done by the person who checked the room for the earrings when we first called. In my final phone call I discussed putting in a police report, and Sheena's response was not in the least concerned about whether or not we did so.

    We were going out of town for a few days following that, and when we returned I again called Magnolia about the issue, and was put on hold again and hung up to call back. When I called back, I explained that I didn't want to hold anymore and wanted to know about the key lock interrogation. Again, I was told that they were looking in to doing it. I decided to show up at Magnolia, as I think being on the phone didn't convey my interests strong enough... When I arrived, I demanded the key lock interrogation -- which was completed easily in about 20 minutes!!!  Unfortunately, it showed no questionable entry into the room, other than ours. I also asked for a list of pawn shops nearby and was quickly given a list, with some circled that might be the "best options" for recovering the earrings.

    My guess of what happened is either (1) the door didn't close completely when we went to breakfast and they were stolen at that time or (2) when we called to ask for their retrieval, the earrings were stolen. Either way, it was a very sad thing to lose these earrings on our wedding night, and to have the poor customer service experience we did.  

    I will do my best to make sure this is made known on every review site I can think of. It won't recover the earrings, but at the very least it will add our "something was stolen on our wedding night at Magnola Hotel" to the mix of similar customer complaints. I hope I can warn other couples from having a similar experience.

    In regards to the room, breakfast -- it would get 3 stars without that experience. The valet pricing was rather high ~ 30$, the artwork on the walls is pretty terrible (we laughed at one painting of sheep in a valley, they all look like they're on drugs), the complimentary breakfast was meh (think: Hampton Inn with ceramic plates instead of plastic). The bed was nice and comfortable, and the black-out curtains were nice. The room was well insulated against sound. They have 6$ bottles of water available in the room. When the room costs what it does, the water with a price tag was a cheap touch.

    29/07/12 | Link | Rating: 1.0
    64. Christopher K.
    Happy with guest service, good location

    21/04/13 | Link | Rating: 3.0
    65. Tina T.
    I stayed at the Magnolia for 4 nights. The hotel itself is very beautiful. the rooms are spacious and well decorated. The bathrooms are modern and clean. The valet and "bell" staff is so nice and helpful. We did not have anything stolen however we did take precaution and place all jewelry in the safe. There is free breakfast buffet until 9 and free milk and cookies in the evening. Also, free beer, wine, and soft drinks during happy hour. The bartender, Billy, was very nice.   I am taking off one star because there were a few rude female employees. I do not appreciate being talked about especially when I am still in earshot.

    26/12/12 | Link | Rating: 4.0
    66. B A.
    Its been about 3 years since I've stayed at this hotel.  This hotel went from a top notch 5 star place, to sub par shit hole who's best attribute is its location.  We stayed here a couple of nights after our wedding and it could have been so much more special but the rude staff and HORRIBLE room service ruined our stay.  The whole time there was a sour smell coming of our mattress,  the bathroom floor had mud on it (yes it was Mud), no ice bucket, we had to replace our tv remote three times and still it was having issues. The room service is an absolute nightmare.  In swear they microwave the eggs to cook them leaving them soupy and the smell...omg... If you do order food don't expect it for over an hour and when they deliver it expect attitude from the rude staff.  One lady server just started barging in my room as soon as I opened the door,  mean while my naked wife is freaking out!  The hotel claims 4 Diamond rating but don't be fooled and is a downright lie.  Overall the best thing we liked about our stay was how close attractions are to the hotel.  I would like to thank the RUDE STAFF and HORRIBLE KITCHEN for ruining our wedding stay.

    08/12/13 | Link | Rating: 2.0
    67. Tim J.
    Located in a landscape resembling downtown Detroit, populated by a gang of homeless and self enlightened. In the middle of abandoned looking, under construction buildings along with empty cratered lots serving as paid parking. I could tell the wedding reception would be slightly rocky.

    Being hit up for cigarettes and spare change multiple times in the 5 minutes we waited for the car to get situated. While the bus boys looked away uninterested. But the inside gets a bit better, free wine bar and hostess are friendly yet clueless at the same time.

    And then we were sent to the wrong floor.

    Fast forward to the reception. Things are decently smooth at this point, everyone's hit the limit for breathalyzer and we were ready to move far past that. The drink station people are rude, gave everyone attitudes, and definitively would not cut it at as a bartender anywhere. Sad sad way to see a hotel being ran like this.


    Steak - ok, abit mushy? In all my years of eating beef I've yet to comprehend how they pulled this particular texture off.
    Chicken- Flavorful but over cooked.
    baby potatoes- excellent.
    Grilled veggies- Tough to mess this up and they didnt.


    They have open rooms
    Rooms are pretty nice.
    Free wine


    Staff here needs an over hailing.
    Too costly for the location.
    $6 bottled water in rooms.

    Giving it a 3 for the food quality only, If I figured in service quality, it would be in the negatives.

    25/03/12 | Link | Rating: 3.0
    68. Kimberly B.
    I love staying at this hotel. I will only stay at places with valet parking and room service. They have a happy hour at the bar and a continental breakfast. I love their coffee. The room is nice and comfy. And bonus: it is within walking distance of Sambuca. I travel to downtown Houston often for work and always stay here! The only negative is that after the hurricane, there is a slight odor.

    04/06/13 | Link | Rating: 4.0
    69. Tracy H.
    Soooo disappointed.  We unfortunately and mistakenly made a non-refundable reservation.  So, when we were unable to make the trip to Houston and stay in the hotel, the hotel staff did not waver one bit in offering up options to credit us or offer up anything at all other than - "the reservation is non-refundable, you've paid for the room already and there's nothing we can do."

    Poor poor customer service.  Even after telling her that we make frequent trips to Houston and could most likely use the reservation in a few weeks, she would not yield from the "rules".  

    So, unfortunately, the Magnolia Hotel has lost me as a customer for life.

    13/04/12 | Link | Rating: 1.0
    70. Addy A.
    Stayed here on a Saturday night with my boyfriend for an early Valentines Day/Birthday celebration surprise for him. It was our first time staying here and we loved it!! Our room was ready and clean & Check in and check out was quick and easy! No crazy additional charges on my bill. :) the hotel is super cute and perfect for a night with your guy or girl. Hotel staff very friendly. Only itty bitty complaint is parking, which I was told is $27 to valet. Luckily I arrived around 6 to check in and parked right across the street...for free. Woke up the next morning and my car was still there too. :) definitely would stay here again!!

    09/02/14 | Link | Rating: 5.0
    71. Tuesday's S.
    PROS: Really nice bathroom. Great shower/bath with a good showerhead (great pressure). Comfortable bed, but not the most comfy. Basic King Room was new, modern, but well-appointed. Free internet. Business computers that allow free printing of boarding passes. Modern and well-designed common areas. Convenient, walkable to Minutemaid Field and other downtown attractions. Friendly staff. Free cookies (box cookies) and milk at night. Got a great rate on Hotel Tonight (last minute site).

    CONS: Housekeeping - they came by once, did not knock (in their defense, we did have the do not disturb sign up), and then left a card that they'd missed us for the day and we could get additional towels if we called the front desk. We left the room at 12:30 and I've never been somewhere where they didn't try at least to make a second attempt at cleaning the room.
    Strange smell in the lobby. Funky water? Nearby sewer lines? I don't know, and I probably don't want to know.
    Parking was $24/night (but full in/out privileges, though you'd need to tip).

    21/06/12 | Link | Rating: 3.0
    72. Eric B.
    I know when I'm back in Houston when that first blast of hot moldy air hits me as I exit the plane. Another indication are women whose hair, makeup, dresses, and high heels are more distinctive than their hippy-dippy Berkeley counterparts. It's also best to downplay my Liberal leanings and try not to pronounce the word shit as two syllables. But as a child of mixed heritage (I'm a Yankee and an Aggie), it's always enjoyable to be back in the Lone Star State...just as long as those damn tea sips behave themselves!

    When I stay in Downtown Houston, I usually go for Marriott points and stay at the Courtyard in the old historical Humble Oil Building. However, last week most of the hotels were full, and since the Astros were on the road, the only thing that registered was a series of Taylor Swift concerts at the nearby Toyota Center. The Magnolia was available at the Company rate if $143 (plus all local tributes), and although that was on the high end of my tight travel budget, I booked 2 nights.

    The Magnolia Hotel is housed in the historic former Houston Post Dispatch Building. It was built in 1926 as the original corporate headquarters for the Shell Oil Corporation. It's an easy walk to Shell's current HQ, across the street from the Episcopal Diocese, and most importantly from an after work perspective, it's 2 short blocks to the Flying Saucer and its large beer selection. The last 2 geographical details give a whole new meaning to the term "Bible Belt".

    One quibble with the Magnolia is parking.  Valet is available for $24 (plus tax and tips), yet they won't tell you that the Saks garage behind them goes for a straight $15. And then there was one of the elevators that insisted on stopping suddenly on the 13th Floor (!) before taking on it's ghostly passengers and mysteriously proceeding down.

    Other than that, the Magnolia takes care of  you from the moment you walk in. Room price also includes a full buffet breakfast in the morning, free beer and wine during happy hour, and milk and cookies in the evening. All the staff I encountered were helpful and friendly. My room was also well appointed, comfortable, and with fast and free Internet (wifi or cable).  And the shower had great pressure and plenty of hot water.  I had a great stay and in the morning felt refreshed and ready to take on the work day ahead....and of course the Houston area heat and humidity.

    03/06/10 | Link | Rating: 4.0
    73. Richard R.
    Very nice hotel. Staff was very nice and the rooms were extremely clean. The only problems I had with this hotel was one, the only parking available is valet which was pretty expensive. Two, as nice as the rooms are, there is no refrigerator in the rooms. What looks like a refrigerator is not cooled and filled with overpriced drinks and snacks. For example, $5 for a soda in a can, $3 for candy bars, $6 for a bottle of water. Try to keep your 4 yr old out of it is a chore. Three, the Wi-Fi service, while is free, it only gives you a very limited amount of data you can use. After which, you either have to pay for it or wait 12 hrs to use it again.

    02/09/13 | Link | Rating: 2.0
    74. Janet Y.
    This was a beautiful hotel at a wonderful price. We got a standard room for under $150 a night. For the elegance of this place, I think it was a steal! We were centrally located, which was perfect after a long night of activities.

    The hotel also offers a complimentary breakfast buffet that we fully took advantage of! The buffet had quite a spread, including hot oatmeal and little omelets.

    The service was great, too! Every one was attentive from the minute we arrived at valet parking to the time we checked out!

    Note: If you don't want to valet, there are street parking spots free on nights and weekends.

    If I'm ever in Houston, I'll definitely try to stay here again!

    03/05/11 | Link | Rating: 4.0
    75. Angel W.
    I stayed at the Hotel Magnolia for three  nights. My favorite aspects of the hotel were:

    1) I did not feel like I was staying in a hotel, which is a very nice feeling to have. It reminded me of my condo and I was comfortable!
    2) The room came equipped with a large portable makeup mirror! I normally bring a travel sized mirror but I can really only see one eyeball at a time in it, so I was very pleasantly surprised to have access to an actual full sized, light up, portable make up mirror. These two things alone would normally have me rate the hotel as 4 stars, but there were some inconveniences that had me reduce the review to 3 stars.

    Before I get to the cons, here are a few more pros:
    - Nicely scented room
    - Fully stocked mini bar
    - Cute lobby
    - Nice, flowing breeze from the A/C
    - Complimentary happy hour in the early evening, a cookies and milk buffet from 8 pm - 10 pm and complimentary breakfast. I did not participate in the happy hour or the breakfast. I tried the cookies two of the nights. The first night the cookies were hard. The second night, they were much softer.

    Con 1 - Staff:
    - I did not find the staff very hospitable. Some of my interactions with the staff were awkward, at best.
    - The front desk staff thought I had two rooms which I had already clarified was not the case over the phone and when I arrived they had not made the correction.
    -  The front desk staff was usually swamped. There was rarely a time I could approach the desk for a quick question. The lines moved slowly and the front desk was understaffed. I walked away multiple times out of annoyance.
    -The front desk staff mentioned the times of the happy hour and breakfast etc and they assured me there was information in my room about it. Nowhere to be found.

    Con 2 - Valet:
    - I felt extremely rushed by the valets. Plus they always had multiple people bombarding me and I never knew who to tip.
    - The first morning when I called in advance to pick up my car, the wait was 20 minutes! The next two mornings I called 20 minutes in advance and then each morning the wait was 5 - 10 minutes. I never knew how much notice to give them.

    Con 3 - Room:
    - My room was definitely smaller than the rooms pictured on the website.
    - It was really chilly when I arrived and the room was super humid. The temperature got better over the course of my stay. I required and extra blanket, but they do not give out comforters. They only have thin coverlets.
    - There is no outside view besides some dilapidated buildings. At night you can see office building lights in the distance.
    - The curtains have large heavy steel handles. Be careful moving the curtains. I almost broke my glasses and almost poked my eye out. Each time, I was thinking how dangerous this was.
    - The hotel lost power for a few seconds and they relied on their generator for approx 1 hour. I am thankful they have a generator! But, the generator was really loud and seemed to be right outside my window.
    - When my neighbor took a shower, I could hear screeching pipes. The noise woke me early in the morning.
    - The bathroom does not come with a robe. The tub is not as great as the other reviews say. The water looked green, but I think it has more to do with the fluorescent light above the shower than it being dirty water.
    - Sorry, but the beds were not as comfortable as the other reviewers mentioned. I have no idea what they are talking about. It's just a typical bed. Nothing special.

    Con 4 - Food:
    - Inside the room is a brochure for a juice bar and cafe that is located next to the valet (i am assuming it is run by the hotel). The menu looked promising. While I waited 20 minutes for the valet I decied to order a chocolate, banana smoothie. The smoothie turned out to be really good, although a bit too decadent for breakfast. The problem is that it took forever for the staff person to make the smoothie...it took as long as I waited for the valet!
    - I ordered room service one of the nights - a small salad ($6) and some mashed potatoes. Total cost $16. Again the salad was $6, so the mashed potatoes were $10!!! They were good and totally the most fattening mashed potatoes I have ever eaten. I might as well have guzzled a gallon of pure buttermilk!
    - I also found the restaurant to be awkwardly situated. I was traveling alone and I felt like I was walking a runway to get to the restaurant. I like to remain anonymous and the atmoshphere did not provide any anonymity. The hotel was actually pretty crowded.

    Overall the Magnolia is not a bad bet. I just thought some of the reviews oversold the hotel a bit.  I think you need to approach it with a certain amount of realism. If you read my review and decide to book then you won't be disappointed but if you read some of the other reviews like I did, you might have higher expectations and are bound to be somewhat disappointed. Even though I pointed out some flaws, I would stay here again despite the cons.

    02/02/12 | Link | Rating: 3.0
    76. Kimberly H.
    I was recommended Magnolia Hotel by a friend who said she would never stay anywhere else in Houston.  She raved about the cookies and breakfast and decor and location, etc..  I have to say I was honestly excited about getting to stay here. I looked through all their pictures on their website and had convinced myself that it was going to be amazing.

    I was tasked to book a block of rooms for my friend's wedding and decided this would be the perfect place for the wedding guests coming in from out of town.  

    I called a couple of weeks ago and spoke with a sales department representative named Stephen who gave me some more information and rates which I took back to the bride to get approval. She said to go ahead and reserve the rooms.

    I called on this past weekend and wasn't too surprised that their sales department was unavailable on a Sunday, but the person I talked to on the phone didn't offer to put me through to voicemail or take down any of my information.  I didn't think much of it and called Monday morning.  No one was available Monday morning, so I left a voicemail with the sales department this time. No return call.

    Tuesday I called again, this time I called Stephen's direct line.  I left another voicemail . No return call.

    Wednesday I called in the morning and left a voicemail with the sales department. No return call. I called again Wednesday afternoon and expressed my frustration before they...transferred me to voicemail because they "couldn't find" anyone who worked in the sales department. I am not sure how people don't have cell phones or intercoms or something when there is someone on the phone wanting to reserve $1200 worth of rooms and has already called four times.

    This morning I got a call back from Stephen but missed the call.  I called back as fast as I could and got...voicemail.  I left a message and he didn't call me back.  This afternoon I called again, and again they "couldn't find" anyone in the sales department. I asked to speak to a manager and they transferred me to...voicemail.

    At this point I called the Hilton and they connected me with their sales manager at the Doubletree Hilton.  I had my block of rooms reserved, all of the wedding party's information taken down, and was off the phone in 20 minutes.  I was floored at how easy they made it seem.

    Later this afternoon I got a phone call back, four days after my original call, and spoke with the manager from sales from Magnolia, Stephanie.  She seems apathetic and bored with my complaint and unconcerned that they had just missed out on the block of rooms being booked.  I guess there must be a high demand for this place, or there must be something special in their cookies, to warrant such terrible customer service.  I will never know...

    05/04/12 | Link | Rating: 1.0
    77. Nathan P.
    The positives:

    1. Our room was big

    2. We only had to stay one night

    3. We had a lot of towels

    The negatives:

    1. The music from a party was so loud that we could barely hear the front desk help

    2. Our room (non-smoking) smelled like it served as a smoking lounge the day before

    3. The mattress was an absolute joke. For $200 a night, it should have been way more comfortable. It reminded me of staying at hotels in the 80s with my parents on long road trips. I'm surprised it didnt have a quarter slot to make it vibrate.

    4. At one point in the evening i tried to use the free WIFI, i cant tell you if its good or not because i was never able to actually connect to it

    5. The shower fills up faster than it drains. How lovely.

    4. When i called the number on my valet ticket to retrive my car, i was told we dont take calls at this time, you have to just come down...Ok, then why do you put to call this number to retrieve your car on the valet ticket, you idiots?!

    I say dont bother with this dump.

    27/02/12 | Link | Rating: 2.0
    78. Belle S.
    During our drive across the US, this was by far my favorite hotel stop. It was a little oasis in our journey and just what we needed to relax.

    All the staff spoke in soft soothing voices, were professional yet cheery, and accommodated us well. Cookies and milk were ready and waiting for us that evening. The room itself was beautiful, simple and modern at the same time, yet classy. And the price was surprisingly right even though it was a three day weekend. We ended up staying in to enjoy our room and discovered amazing tex-mex style nachos from room service! I crave those now! And the rooftop pool gave us a stellar view of the city on a warm summer night...romantic and breathtaking! Only thing that was bothersome is that parking isnt included and there is lot parking across the street. We were worried about waking up at the crack of dawn to pay for another day (the price wasnt bad though). If I'm ever back in Houston, I will be sure to check in here again.

    14/06/12 | Link | Rating: 5.0
    79. Ellie O.
    I would definitely stay here again.  We had checked in on a Thursday and there were weddings on Friday and Saturday, clearly they were busy, but their service was still very good!  
    The front desk staff and valet parking were very attentive and pleasant, they made sure to have extra valet staff on Sunday's for checkout, although we checked out on Monday, it was still great!  
    Beautiful rooms, nice decor, would definitely stay there again and I recommend as well.  
    The only negative, but later turned into a positive, we got our room service breakfast delivered late, but they ended up giving it to us for Free, which was great!!  
    Conveniently close to Astros baseball and Toyota Arena, with great views from the pool deck.  
    Their complimentary cookies and milk and daily breakfast were good, too!

    10/07/12 | Link | Rating: 5.0
    80. Elizabeth R.
    I love this place and for someone who goes to a lot of shows in the theater district, you cannot beat the location and their shuttle service. Plus, with Minute Maid Park and the Toyota Center within a shuttle ride away, (I guess you could walk if you had the right shoes/isn't a typical Houston day) it's safe to say I love this place!

    The rooms are always clean and comfortable. The amenities are great. The staff is always accommodating even though when I go, there always seems to be a bajillion wedding parties. One time, my fiance and I were returning from a show right around the time the night "Cookies and milk" service was ending. We could not find a table to sit down because of a wedding party and were looking around when a server came over to see if we needed help. We said that we wanted a cookie, but could not find a table. He asked what room we were in and asked if we could wait for our cookies to be delivered. We agreed and the cookies (like a dozen) showed up with a carafe of milk.

    However last time we stayed at the Magnolia, it was over Mother's Day weekend. I had booked the Mother's Day special for us (don't judge me- it came with a free bottle of wine and free valet parking) as there was a charitable fundraiser in town. When we were leaving Sunday, I used the valet system text to retrieve my car. We checked out of our room and waited downstairs within 10 minuets of texting. It was busy, so we watched for our car for 30 minutes before we asked the valet where it was. He said that they were busy and our car would be here shortly. So we waited another 30 minutes. When I went to check on my car, the keys were still on the peg. I pointed this out, showed the attended my confirmation text message and he actually told me that I missed our car pulling in AFTER we had been standing there an hour. Now, I know that these are contractors to the hotel, so I went into the front desk to complain. I was not looking for anything other than an apology when the front desk attendant told me that it had been a busy morning as the hotel was booked at capacity because of the Astros game (versus the Texas Rangers), weddings and the Mother's Day special and I had probably missed my car.

    Since that incident, we have not stayed at the Magnolia, opting for the Zaza instead. The Zaza is located near the museums and is further away from the performance halls, but I have not had a problem with any of their contractors or staff, even when it is a busy Sunday morning of every guest checking out of the hotel.

    TL;DR: If you go on a day when the Magnolia is not booked at capacity, it gets all 5 stars. If it is a special weekend (holiday, big sports game on top of the normal wedding crowd), do not expect their normal 5 star service or an apology when it falls below their normal exceptional standard.

    24/07/13 | Link | Rating: 3.0
    81. Aleksandra S.
    This hotel is beautiful. The main attraction of my hotel room was the jacuzzi bathtub...yes I did take a bath that night. I have never felt so spoiled in a hotel.

    The location was great. A few of my friends and I were able to walk to the Astros game and back easily, and I felt like Houston was a real city with people walking around in the streets at that moment. I also enjoyed walking around in the morning to the Discovery Green and back.

    There was also a roof which had a pool and hot tub which was great for just talking. The hotel bar was a great place for people to meet over a game of pool or coworkers to chat on the nearby tables.

    I would definitely recommend coming here for business or pleasure.

    30/09/12 | Link | Rating: 5.0
    82. Kim C.
    I stayed at Magnolia for a conference at the convention center.  The hotel has a boutique feel which I definitely appreciate.  Some other things I love...

    -Free happy hour between 5:30-7:30pm
    -Free hot breakfast daily
    -Free late night cookie buffet (I didn't actually get to try this but I love the idea)
    -Free wifi
    -Conveniently located to some awesome bars

    The service here was excellent.  The bell boys were so extremely friendly and helpful.  I would love to stay here again!

    26/07/12 | Link | Rating: 4.0
    83. Sophia V.
    i loved staying here when i was in houston and i would definitely recommend it. the staff were extremely friendly and the rooms were clean and spacious! the bathtub was HUGE! they also had cookies/milk at night which was fun.

    04/03/14 | Link | Rating: 5.0
    84. Aimee L.
    **Warning** Review for wedding reception so this may be long, but brides interested in having their wedding here at Magnolia should read.

    Wow it was very unfortunate that Kristen B had such a bad experience for her wedding at the Magnolia because this past weekend my cousin's wedding went off without even a tiny bump.

    Initial contact: Since my cousin lived out of town for most of her wedding planning process, I stepped in as her wedding planner. When I first emailed Natalie, she emailed me back promptly and we were able to set up almost right away to check out the venue.

    Initial meeting: The bride's mother, brother, and I went to meet Natalie at the hotel to check out the reception options. Because the wedding was over 200 people, she told us that the Club Level was the best choice since the ballroom was unable to accommodate that many people. She gave us the option to hold the cocktail hour in the lounge area on the 3rd floor and have the reception on the second floor, the club level. We took pictures and video to send to the bride and groom. They came in and fell in love with the rooms. The style really suits the two of them.

    Contract and Estimates: Right after the initial meeting, Natalie worked up an estimate and contract right away. It was right in the budget and she assured the parents of the bride that there would be no surprises.

    Communication: Natalie was very good about returning emails and answering any questions that we had. She even sent us different pictures during the planning process so that we could set up the room to the bride's liking.

    Prior to the day: We dropped off everything to Natalie to set up for the wedding and we trust that she would set it all up just as discuss. She also asked for the vendors information so that she could be in contact with them to ensure that all vendors were on time for set up.

    Cocktail Hour: As soon as the wedding was over and pictures were done, I hightailed it over to check out the vendor before the bride and groom made their entrance. As soon as I came in, I was greeted by Natalie who validated the valet and showed all guests to the bar and hor d'oeurves. All the guests had drinks and hor d'oeurves in their hand looking happy. The gift table, guest books, and Bridal portraits were all displayed like the bride had requested.

    When it was time for dinner, Natalie ushered all guests to the reception area. After the cocktail hour, the staff took the guest books and gifts up to the bridal suite so that we didn't have to worry about it.

    Reception: Once everyone sat and the bride and groom made their entrance and first dance, dinner was served promptly. The dinner pace was great and everything was on time. We had a vegetarian at our table, and they were able to accommodate her right away which showed that they were very prepared.

    The Bar: There was no wait at the bar and flowing very well.  I think it helped that the bride and groom only hosted beer and wine for the reception.

    Exit: The photographers and videgographers went it down stairs then followed were the guests with the bubbles. The car was there and ready for the Bride and Groom's grand departure. They had no problems waiting for the car at all.

    All in all, the wedding went over incredibly well and we are so happy and relieved. Natalie was amazing through the last 9 and half months. And I know that the bride and groom, the families, and guests had an absolutely incredible time. Thank you for the great service!!

    19/09/11 | Link | Rating: 5.0
    85. Artem A.
    Nice place with big rooms and cookies in the bar area! The only reason it's 4 stars is because the parking was 35 bucks a night!!!

    12/09/13 | Link | Rating: 4.0
    86. K. M.
    Other complaints aside, this hotel has a recurrent problem with in-house theft. An item was stolen from the room, and the staff made little attempt to look into it. When I went to file a police report, the officer informed me that they've received a number of similar complaints.

    Before you make a reservation here, do some quick searches involving the Magnolia and the words "stolen" or "theft." Tripadvisor is littered with similar accounts. If you choose to risk it anyway, make sure you keep all your valuables with you whenever you leave the room, even if it's just to go downstairs for breakfast...

    Oh yeah, there were also phantom charges on my credit card and when the mandatory valet service returned my car, it had a flat tire.

    27/07/12 | Link | Rating: 1.0
    87. Jillian W.
    Favorite boutique hotel in Houston. Lots of all inclusive benefits... bangin FULL breakfast, rooftop pool, beautiful rooms with large bathtubs for two. ;) Pro tip: don't come here on NYE if you're looking for a place to rest. Lol.

    27/08/13 | Link | Rating: 4.0
    88. Rachel A.
    I really enjoyed staying in this hotel. The rooms were nice and staff was friendly and they have amenities you just don't see any more. They had a cookies and milk at night and a complementary breakfast buffet in the morning. I travel a lot for work and really appreciated that. And the cookies were awesome!!

    18/09/13 | Link | Rating: 5.0
    89. Ha C.
    For the years I've celebrated my bday I would book a room at magnolia for pre-party festivities  & to cab back to the hotel after the clubs. There's also a shuttle service till 11pm
    The rooms are gorgeous.
    Don't forget to sign up for their email specials! (each time I booked a room, I pay for the price I paid from my previous stay)
    I've stayed in the standard double, standard king suite, to deluxe suite.
    The double is just your average room with 2 double beds. Nothing different from other hotel rooms.
    The standard king suite comes with a pull out couch and plenty of floor space. There's a mini fridge, microwave, & electric plug stove.
    For the deluxe suite it's like a mini one bedroom apartment. Comes with a sofas, dining table, full fridge, stove top & oven.

    The hotel  offers free wine from (5-6?) and at night cookies & milk (8-10?)
    Not to mention free continental breakfast!

    *Warning* parking is a pain in the butt to find.
    Don't forget to sign up for their email specials!

    08/03/12 | Link | Rating: 5.0
    90. Jaire Q.
    We stayed at The Magnolia for New Year's Eve 2010, our party was taking place Downtown and we didn't want to drive back home. The hotel is nice, but seems to need a few upgrades. The bathroom had a Garden tub.. that was strange for a hotel. Also, the 32" TV in the room was not a flat screen.. I don't remember the last time I stayed at a place with old school TVs. However, the rooms were somewhat spacious, definitely clean and the view from the 15th floor (where we stayed) was Amazing!! I will putting pictures up.

    Thursday night (the 31st) the cold water ran out! OMG, it was freezing out and the cold water stuff was just too much! We called the service desk and they told us they apologize but it was being worked on. We asked if they were going to comp something due to this "horrible hardship" and he said sure. So, when we checked out they gave us 50% off the room and the valet! woo hoo!! that's a savings of about $120!!

    We had the Executive Continental Breakfast (too many names for runny eggs and bagels). I cant complain because it was free! I actually enjoyed my stay there, and can definitely stay at their hotel again. Customer service was great! They took us to the party in the hotel shuttle at 11:15, now tell me that is not going above and beyond!?
    Also, when we were about to check out, the elevators were taking forever and one of the workers let us use the service elevator from the 15th floor!! hehe.. maybe it pays to hang out with a bunch of pretty girls. We had such a great time!! Thanks Magnolia and welcome 2010!

    04/01/10 | Link | Rating: 4.0
    91. Farrah A.
    Seems like every time I stay at the Magnolia, it's around the holidays because I've never not seen their giant Christmas tree in the lobby. Other than that, the lobby has less to be desired. It's sorta outdated, but that's not a big bother for me. (If you're looking for a "boutique hotel night scene," look elsewhere. Read: ZaZa, Sorella, Alden, Hotel Derek)

    I've stayed at the Magnolia a few times over the past few years: a two room suite for my birthday, random days courtesy of my old jobbie and last night for New Years Eve. And after each stay, I left refreshed and never second-guessed another visit.

    On the room alone, I'd probably give it four or five stars. Rooms are spacious with the standard bed, entertainment set, desk, lounge chair and large window with dark drapes to keep out the morning rays. (The King-size, fluffy bed makes it hard to get up in the morning!) Maybe it's the color scheme or the design, but I never get the "hotel feeling" you get from hotels; even the trendiest hotels can make me feel uncomfortable. But something about the rooms at the Magnolia make me feel as though I'm just staying in a really nice guest room at a friend's house.

    The bathrooms are complete with a garden tub with decent shower products (showers can make or break a good hotel stay), spacious granite counters that make for getting ready a snap, and good lighting. You also have an censored mini-bar with snacks as well as booze, and complimentary coffee/tea (I've come across some rooms in five-star hotels that no longer offer this. You have to venture to the lobby. I mean, really. Who wants to go to a hotel lobby at 8am looking like death just for some hot tea?).

    When we booked the suite, we had a full-size kitchen, living room and fold-out sofa beds to accommodate extra people. I loved this particular stay.

    For business travelers headed back in for the night owls about to step out, swing by the 2nd floor for complimentary warm cookies and milk 8-10pm. And in the morning, they have a complimentary breakfast buffet; and we're not just talking room-temp breads and cold cereal!

    They also have a rooftop pool that makes for a nice spot in the warm summer evenings; They also have a well-staffed group of friendly valet guys, onsite ATM, and the location is perfect for downtown restaurant/bar/theatre hopping.

    The price point for this hotel is hard to estimate when you factor in better deals in slower seasons and slightly higher prices on holidays. For NYE, I got a king-size bed for only $179, which wasn't a huge markup from prices on other evenings (about $160); it was a great deal considering some places were either booked or charged upward of 300+ bucks. Overnight valet is $24, but there is sometimes street parking across the street or around the block (just pay attention to meter signs). And they let us do a complimentary late check out (1pm) - a major plus since, well, it was the morning after a long night of pAArtying.

    More details on amenities:
    *Complimentary American breakfast buffet (weekdays 6-9am; weekends 7-10am)
    *Complimentary evening reception featuring domestic beer, house wine, and soft drinks (5:30-6:30pm)
    *Complimentary bed time cookie buffet (8-10pm)
    *Complimentary downtown town car transportation
    *Complimentary high speed wireless Internet (floors 1-3 and 21-23)
    *Complimentary hard wired Internet access (all guestroom floors)
    *Business Center with computer access and high speed Internet
    *Rooftop pool, jacuzzi and fitness center
    *Conference Center (up to 225 people)
    *Magnolia Club room featuring a flat screen TV and billiards room
    *ATM machine
    *In-room dining

    01/01/10 | Link | Rating: 4.0
    92. Charles H.
    My wife and I were celebrating our anniversary and happened to stay during some huge volleyball tournament. Elevators were extremely slow, teenagers (and way too involved parents) running around, romantic hot tub overlooking nice view filled with Justin Beeber wannabes.

    I honestly want to know what school district has the money to put up their students and parents in a hotel like this for a tournament. I remember going on tournament trips for baseball and staying at the Ho Jo.

    Be sure to call beforehand and inquire on what clientele they expect. Our weekend did not go well.

    18/03/13 | Link | Rating: 2.0
    93. Jeana H.
    Fun wedding

    12/05/13 | Link | Rating: 3.0
    94. Kelly S.
    Wow. This place... with the heavenly bed, the cookie bar, the biscuits and gravy that were to DIE FOR (literally, drown me in a vat. i'm cool with it), the happy hour with free drinks.

    The funky decor, the huge bathroom, the jacuzzi tub which i soaked in for an hour each night. Gross? Whatever. It was the perfect place to come "home" to after walking around in Houston's swamp-ass weather. In the grand scheme of things, this place was relatively inexpensive for the amenities it afforded

    22/09/10 | Link | Rating: 4.0
    95. Ellen C.
    This is a review based on a my experiences here at a wedding reception and a company holiday party.  Both forever ago, so the details are fuzzy.  But look, a gal's gotta work and then not work and sometimes drafting reviews is kind of like "work."  Without the never-ending feelings of dire despair, naturally.

    Anyway, this is quite the adorable hotel.  I guess it's ~boutique~ in that it's not the most massive and it has a bit of a cozy, but elegant feel and not that generic chain hotel ho hum.  The lobby is quite lovely but not pretentious.  I'm assuming it's fairly popular for downtown parties and whatnot because of its location and slightly more upscale feel.  However, I don't think this would be an especially awesome place for meeting people at the bar, per se.  

    So the basics - the second floor dining area/balloom is moderately sized.  And well . . . "basic," as far as hotel ballrooms go. There's adjoining rooms for buffet lines and also a childcare area (or it was set up as such for the wedding).  The bar is quite accessible and I think the bartenders are quite excellent.  I can't really speak on anything else pertaining to the actual rooms, room service, etc..  So that's a wrap.

    06/06/12 | Link | Rating: 4.0
    96. Kaylin B.
    Cue up the Stay-cation...cause I want to celebrate...except not.

    Like a terrible performance review with your boss, I'll review the strong points, the negatives, then back-handedly insult it. I'll start off with where you'd likely spend more of your time in this hotel...no, not the bar, the room. My husband and I had a suite, so a little 'kitchen' with a mini-fridge, microwave, sink, and mini-bar is in the room. The rooms are large, complete with a relatively soft, comfy bed and fluffy feather pillows. The bathroom had a massive tub (no jets, though) and an amazing shower with a Speakman shower head and high pressure. Balling! The Gilchrest & Soames bath products are ok, not the best, but won't leave a random rash either. I'll also praise the pool and hot tub situation. The view of Houston is awe-inspiring, especially on a clear, sunny day. The hot tub was kept at a reasonable temperature... in other words, actually HOT! Also a positive and negative for my waistline, the drunken cookie fest that apparently occurred.

    So with all those strengths, why does Magnolia fail? A word - Staff. The staff are rude, unhelpful, and plain apathetic. For example, my husband and I, since it's our anniversary, wanted champagne in the hot tub. Seems like a semi-reasonable, normal request, no? For Magnolia, it seemed like it would take moving heaven and earth to bring us up a bottle and glasses. Apparently, it's the bar staff's job to take care of the pool, not room service, but neither one would do it. Screw it, we'll take the skinny margaritas by the hot tub to make it easy.

    Afterwards, we get cleaned up and head to the reception prior to dinner. We're polite people and realize that free drinks = tip more than usual (i.e. $2-3 per drink as opposed to $1). After four glasses of wine and $10 later, the bartender had the audacity and balls to tell my husband, "If you're coming back up here again, you'd better tip more." Everyone around was appalled. When my husband asked to speak with his manager, he actually told him, "My manager isn't here right now, so there's nothing I can do." Trust - we found a manager - the hotel's general manager.

    Add my husband and I to those the Magnolia staff has stolen from. Granted, it was the valets, and we shouldn't have left cash in the glovebox...but it just goes to show the general attitude of the staff.

    Now, let's finish on a high note, at least the breakfast is free, and they don't charge you for that too.

    24/04/13 | Link | Rating: 2.0
    97. Melody M.
    I've waited until the very last minute to write this review with the hope that my experience would get better and better.
    I am in Houston for business and have been here over one month in this hotel; so, I can tell you the TRUTH.
    Housekeeping, save a few gems, cannot...simply CANNOT...get it together.
    No consistency.
    Rooms for extended stay with kitchens are sparsely appointed or NOT appointed. There is no consistency as to whether or not one may receive shampoo, conditioners, body washes and lotions. There is no consistency about what amenities are included for the kitchen unit. Sometimes there is dishwashing liquid and powder for the dishwasher, sometimes not.
    I was moved due to a leak in the building and my second room was FILTHY. Visible smudges in the bathroom, kitchen (all over the fridge....disgusting) and even the business area for computer work had smudges of dried food that were ignored. The cloth couches are not vacuumed regularly and, thus, bear all types of debris..including dog hair.
    The very best thing at this hotel is NICOLE CANALES - one of the managers. She will get things done for you. She listens, in courteous and actually RESPONDS when she is asked for help. I cannot say the same for any other staff.
    I know everyone freaks out over cookies and happy hour, but REALLY....they can do better than this.

    31/01/14 | Link | Rating: 2.0
    98. Alica F.
    This is specific to their valet service. Be sure to take ALL valuables out of your vehicle. My husband attended a breakfast there and valet'd his truck. When he got it back, it was very evident that someone had rifled through all of the items in his console, leaving all his receipts all in shambles and also opened the ash tray which he uses as a change tray. Took every quarter and dime out of it. Nice.

    12/11/14 | Link | Rating: 1.0
    99. foli A.
    1st time im Houston,Tx, Came 4 my cousins weddg & booked this hotel based on yelpers review...best decision ever.The whole staffs right from the valet, front desk & rm serv are very helpful & make u feel welcome..the service is top-notch, my room was AHMAZINHG!..& the complimentary breakfast, cookie buffet & HH just sweetens d deal...the location right in d middle of downtown is excellent...cant wait 2 come back here!!!

    20/04/14 | Link | Rating: 5.0
    100. Natascha R.
    Had my wedding ceremony and reception here it was AMAZING!! Unfortunately the event manager I worked with, Kristina, has gone corporate. But I did meet her replacement during my wedding who seemed very friendly and competent!

    Kristina was amazing and helpful. She was an angel and considering I did not have a wedding planner I was so grateful for her. She answered all my questions no matter how many random e-mails I sent her. She was very patient with me. She helped us with coming up with other "goodies" to meet our minimum food and beverage requirement (they ended up making their famous cookies as party favors for our guests!!). She basically helped with recommendations for how everything would be set up... And she helped on the day-of by helping greet some of the vendors and tell them where to go and where to put things. She even validated my parking before the left at the end of the night (hahahaahaha, she didn't do this for all the guests obviously). She even helped me with my TIMELINE and walked me through everything.... They needed a timeline but unlike other venues or vendors, she actually HELPED ME DO IT and then EMAILED IT TO ME. Everything turned out beautifully in large thanks to her.

    We also had our Rehearsal Dinner there which was amazing as well. The food for both the rehearsal dinner and the reception was AMAZING. And large portions, too! I am totally keeping them in mind for any future parties I need. Not as extravagant as a wedding, but possibly a future baby shower in the same room I had the rehearsal dinner in! :)

    As a wedding venue this place is EXTREMELY AFFORDABLE. The price does seem large at first glance but they proved table, chairs, and linens. And you can choose from a fe simple centerpiece options from them instead of using outside centerpieces (we used half theirs and half from our florist). We used no other decorations because the place is BEAUTIFUL!! We also had a list of incentives when we booked with them and one of them that we chose was to use chair covers, which were beautiful. And a night's stay for the bride and groom is included in the price also. And all you pay is a MINIMUM FEE for food and drinks. Seriously. Granted, if you are having a small reception this is not for you. But if you have enough people your catering bill is going to be hefty anyway. Why not also save money on your decorations and hotel room fee??? It just makes sense!

    And for the rooms!!!!! Ohmygod!!! We stayed in the Presidential Suite (it was an upgrade as an incentive when we booked the venue for the wedding). It was AMAZING!!! So big!! Of course, this isn't a room I will probably EVER be staying in again due to price but if you every have the opportunity it is well worth it. I did see a few of the standard rooms that the guests stayed in which were equally beautiful! Just not as extravagant of course.

    I loved this hotel so much!!!! We plan on returning annually to stay on our anniversary. :) We would visit more often just as an excuse but seeing as we live in Houston it isn't necessary. If I do visit any of the cities they have other hotels in you bet they will be my first option.

    10/02/14 | Link | Rating: 5.0
    101. Vinny H.
    I found this hotel using hotel tonight app, and I must say it was perfect!!  Spacious comfortable rooms.  The pool on the roof was great, complete with a hot tub!!  Lots of chairs for lounging in the sun, and a great view of Houston!  The bar was a hit, the wait staff was friendly and fun!  Guests get some chosen delicious cocktails and beer for happy hour starting at 5:30PM.  The milk and cookie reception in the evening is the most amazing thing ever!!!  It's easy to get in and out of, with some street parking across the street, but be sure to pay your meter.  Valet is also available.  Walking distance to Minute Maid and Toyota!!  All in all a pleasant hotel experience in downtown Houston.

    13/09/13 | Link | Rating: 5.0
    102. Timothy G.
    From the outside I would have never thought it would be that great. We pulled up and the valet's we right there to meet us and get our vehicle parked. We walked in and were amazed at how beautiful the entryway and reservation desk area were. Beautifully decorated for Christmas with a beautiful fireplace flaming it's warmth. We proceeded to check in where we met the most friendly and most professional person I have ever experienced when checking in. Blair was accommodating and made our initial experience feel awesome. I asked her to tell me why I should stay here versus the competition in town and she told me to let the experience of her hotel begin and that question would be answered by morning. We proceeded to our room which by the way was wonderfully decorated and warm. Went to the lounge to get a couple glasses of wine and to no avail the experience of the staff in the lounge was wonderful. We then proceeded to go to the top of the hotel to look at the view and the view was amazing. The front desk knew it was my wife's birthday and when we headed out for a little stroll we came back to a bottle of champagne chilled with a couple glasses. before we headed to the Hobby Center which by the way is less than a half mile from the hotel we stepped into the lounge for a real "Free" Happy Hour. 5:30 to 6:30 wine and beer (two drinks max) is free. After the show we came back to the hotel to be greeted by milk and fresh cookies before bedtime. At 10:30 I ordered room service and the food and the timeliness of the delivery were awesome. Great nights rest to wake up to a wonderful breakfast buffet before check out. To all the staff and especially "Blair" don't change a thing you guys are doing it right. I will never stay anywhere else when staying in Houston. Thanks for the awesome experience!!!!!!!!!!!!!!!!!

    18/12/14 | Link | Rating: 5.0
    103. Seher D.
    I was extremely satisfied with my stay at the Magnolia Hotel. I (admittedly) get swayed by great perks (who doesn't like free things?), and boy, did the Magnolia have great perks. For a boutique hotel in downtown Houston, I was surprised by all of the amenities of the hotel and the excellent service. All you need to know:

    Rooftop pool overlooking Houston (such a great view!)
    Complimentary happy hour that serves unlimited beer and wine (incredibly fun!)
    Complimentary bedtime cookie buffet (amazing cookies!)
    Complimentary breakfast buffet (and not just cereal and milk guys, this was the real deal!)

    I took advantage of all of those and boy did I leave a happy (and full!) guest. The hotel itself was also really nice - the room was big and spacious, the bathroom was really nice and had an actual tub (haven't seen that in a hotel in a while), and when I called for toothpaste it was delivered within a couple of minutes. Everyone at the hotel was extremely nice and I definitely felt as if I was being treated well. The free wifi, complimentary downtown shuttle service, and amazing staff are just a few more reasons to stay.

    20/11/12 | Link | Rating: 4.0
    104. Jeffrey S.
    Nice hotel. Quiet when there wasn't crazy noise coming from construction on the site next door. It's totally out of the hotel's control, I understand. Great small pool on the roof and well stocked exercise room.

    21/05/14 | Link | Rating: 4.0
    105. Cindy Simon W.
    A beautiful hotel within walking distance to minute maid park & a slew of other downtown venues. Great sheets. & beds & lots of freebies: a real breakfast, a 2 drink happy hour plus milk & cookie hour - all free. We won't stay anywhere else when we go to Houston.

    07/07/14 | Link | Rating: 5.0
    106. Ji-Hea H.
    I loved Magnolia.  I got to live out my dream as a princess.  My requests to repair the non-working lamp in my room was taken care of right away.  I loved the TV.  I loved the bed.  I loved the many towels.  You can just throw the towels on the floor and the staff will take 'em away and replace them.  

    The hotel room:  I loved the extra wide bathroom door, which allowed my bedroom to just smoothly cascade into the most important room (the bathroom).  This tiny detail must have added some feng shui cache.  The extra huge oval bath tub was a dream come true!

    The breakfast buffet was awesome.  I cannot stand attentive waiters - no matter the quality of customer service.  I prefer to serve myself, because I was raised to take care of myself and not wait for others to take care of me.  And breakfast is all-you-can-eat baby!  The sausages were good.  The scrambled eggs were yummy.  The potatoes were good.  And indeed I did.  I drank as much orange juice and black coffee and tea as I had wanted.  Then, I poured myself lots of cranberry and grapefruit juice for that vitamin C - perfect for schmoozing with oil executives in downtown Houston.  Plus, a wide variety of newspapers were stacked perfectly for me to get ready for the day.  

    I also loved the lounge.  The bartender makes awesome cocktails - a bit pricy.  The mojito was picture perfect and was delicious.  I also had something that was made of champagne and peach cocktail - can't remember the damn name - but it was damn delicious.  The cute young Latino bartender was also eye candy and very cute and sweet.  

    To accompany that evening cocktail is the menu which is mostly Mexican themed.  But I didn't get to try anything.  I was drinking the lovely cocktails.  

    I loved how the common areas had pens and pads of paper ready for taking down voicemail messages.  God, this hotel is so freakin' ahead of its time.

    Also, there is a free shuttle service which my party used to get to Benihana.  It's like a cab.  

    There is a computer ( a bit slow) that allows you to print your boarding passes.  
    There is a library with Books!!!  

    My itsy-bitsy miniscule complaint is that the lounge had multiple TVs and they were all playing sports.  Like, what the hell?  Why can't one TV be for straight women?  One TV out of the many should have Oprah on or Days of Our Lives or K-pop (Korean pop; I recommend SNSD Girls' Generation as good drinking music) music video channel (something for the testosterone species to enjoy as well).  When I am getting nice and tipsy, I don't want to hear the ruckus of football referees and coaches screaming at ballers.  I want to nod my head to a hypnotic beat.

    Also, the lighting in the lounge was a bit too dark for my taste.  I like to read books and serious, lofty magazines like The New Yorker and The Economist (please include those in the Magnolia Hotel Library, please) with my liquor.  Ahem.    

    Also, I missed out on the complimentary happy hour which occurs at 5pm and features cheap wine and beer.  Damn, why wasn't this important info printed on my hotel key  or posted on my door?  Damn the fire escape route.  I need the happy hour info more than safety cautions.  

    The nightly cookie bar:  Yes, folks, it's true.  FRESH baked cookies.  All-you-can-eat with milk.  Too bad I don't have a sweet tooth and I'm lactose intolerant.  I'd rather have nachos or biscuits and gravy as a nighttime snack.  

    I wish the website would post the cocktail menu, too.  They posted lunch and dinner menus but who cares about those?  Liquor can make anything taste good.

    15/09/13 | Link | Rating: 5.0
    107. Erika K.
    Was looking at Zaza for a good staycation hotel, but it was just too pricey. When looking for other options, Magnolia caught my eye as a cute boutique hotel and I'm glad we ended up here!

    I was a little wary of the bad service mentioned in some other reviews, but everyone we encountered during our stay was EXTREMELY friendly. No bad experiences whatsoever.

    I loved the modern flair of the lounges and the room was fine (terrible view overlooking a parking lot, but they can't help how downtown Houston looks)--comfy bed, great water pressure in the shower.

    LOVED the rooftop pool and hot tub, though both were a little small. If it had been more crowded when we went, it probably would not have been pleasant. There was also a decently sized, decently equipped gym, better than a lot of ones I've seen.

    The free cookies and milk + breakfast were nice perks (missed the happy hour). We avoided valet parking ($35 ish) by parking across the street. Street parking is free starting after 6pm, but the concierge lady warned us that they start ticketing right at 7 or 8am--I forget--if you don't feed the meter.

    They do match Hotels.com or if you go through their website, you can get a AAA discount. I paid $129 for the night and for that price, I would definitely go back.

    Overall, great experience and would definitely return!

    24/09/13 | Link | Rating: 4.0
    108. Bridgette P.
    I was very excited to stay here due to its great location.  My father booked us a night for my daughters and I to stay as a present . Upon arrival, of course since I'm not him I had to put the room on my card. I explained to the receptionist, who seemed to be annoyed, that he wanted to pay, I had his card etc. She says let me email him for authorization.  Great I think,  I get them in touch with each other  no biggie.
    That evening I decide to utilize the huge bath and little bottle of wine in mini bar. I never get a moment alone like this and kids were occupied with their board games. I'm in the tub and notice a hair, not mine, draped on side of tub. I'm not a premadonna,  I can get over it, but I'm laying there hoping they in fact cleaned the tub. Then I go to get out and the towels hanging in the shower have food finger prints, or maybe it was make up I don't know, had to get another towel from under the sink.
    I'm not at all the type to complain so I finish my glass of wine,  we hang for a bit then sleep.
    Next morning at check out I go to the desk and ask if they receive my father's email and voicemail. Girl has no idea what I'm talking about,  this is a different girl of course. She says there are no notes on my file either. Again I show her, my card, his card, etc. I get him on the phone.  She says a manager is coming,  one never shows. I just end up leaving,  I couldn't take the girl just staring at me anymore.  It was uncomfortable.  I've stayed downtown houston before at Ikon, that place was incredible,  friendly staff, etc. I shouldn't have strayed,  lesson learned.

    30/12/14 | Link | Rating: 2.0
    109. Dani G.
    Stayed at the Magnolia on 11/30.
    Beautiful hotel with outstanding service!  We stayed here for our wedding night and literally checked in wearing my wedding dress. The staff was so accommodating!  We got cookies even though we missed the buffet and a lovely bottle of champagne. Our room was clean, soft sheets and the bathroom had a bathtub. Can't wait too return!

    03/12/13 | Link | Rating: 5.0
    110. Anne L.
    Stayed here for a friend's wedding. The staff was polite and helpful, they did a great job on my friend's event and the room we had was very clean and comfortable. I would stay here again.

    The Room: Huge bathtub, nice shower and the bed was super comfortable.

    The Food: Breakfast buffet from 8-10 am (hours later on weekends). Strong coffee with different creamer flavors, waffle maker, really good seasoned potatoes and fruit and cereal choices. You can get there a little early -- we got there at 7:40 and the room was already crowded with plenty of people. From 8-10pm they have a COOKIE BUFFET. I was so upset because I was at the wedding and missed this. My friend snuck some cookies in the wedding and they looked really good. Dang it -_-

    The Alcohol: From 530-630pm they server complimentary domestic beer and house white and red wine. Mmmm. Served down in the first floor lobby.

    The Event: Set up was really nice and the staff was great in getting our dinners to us in a timely manner as well as cleaning up and keeping everything organized. Of course I was just observing from a spectator's view and am not sure how it was from the bride and groom.

    The Fitness Room: Located on the rooftop, has some variety of both strength and cardio machines. It was clean, had towels and water and the machines all worked. They even had a couple of remotes laying about so you can change the channel on the two TVs to watch what you liked. One of the better fitness rooms I've been to.

    20/01/13 | Link | Rating: 4.0
    111. Mark B.
    I have never had a worse hotel experience.

    The room was decent.  Nothing exceptional, but all you really need is a clean room and c comfortable bed.  Almost everyone who worked there was extremely rude.  At the bar, the bartender was so rude that I asked to speak to his manager and he replied "he is not here so there is nothing you can do."  I went and spoke to the hotel manager and he seemed extremely apathetic as if it was out of his hands.  Have stayed at the Hotel Icon and would stay there no matter how much more expensive it is.

    25/04/13 | Link | Rating: 1.0
    112. Brian W.
    What more can I say about this hotel? Beautifully renovated, historic, 1920s building, prime location, great service, and an incredible value for the price of a room. Free WiFi, free breakfast buffet (excellent ranch style potatoes, bacon, sausage, oatmeal, cereal, and make-your-own waffles), free booze (two glasses of beer or wine) during happy hour, and free (fresh-baked!) cookies and milk before bed. Speaking of bed, it is probably the most comfortable mattress I've ever laid on and there are plenty of amazing pillows!

    They also offer a free shuttle service - in a Mercedes SUV!

    Yes, there are some issues, but not enough to take away any stars - all five are well deserved. The elevators can be a bit slow, there is usually always a wedding (but staff do a good job of separating the wedding party rooms from other guests), and the valet charges can rack up if you're staying for more than a night or two.

    If you find yourself in Downtown Houston whether for work or for a stay-cation, stay here.

    13/10/13 | Link | Rating: 5.0
    113. Marie T.
    The hotel was wonderful and staff great. We had a wedding last weekend here and it would have been 5 stars if not for by the terrible valet service. Please examine your car when picking it up and taking it anywhere.  Take pictures if you have to. We had a huge dent in our car and the valet stated they didn't do it. Be aware.

    28/07/14 | Link | Rating: 3.0
    114. Justis M.
    The deal looks so good online, but the hotel employees could obviously see how much I paid for my room. The room I got looked nothing like the photos, and had a stunning view of an enormous construction project going on next-door. That construction was extremely loud very early in the morning. FYI it is scheduled to go on until December 2016. The free Wi-Fi was unusably slow, so plan on paying to use the Internet. Parking was $12 during the day (plus valet tip) or $24 overnight. Additionally, housekeeping never came to my room to change sheets or replace towels during my 3-night stay. We call down to the front desk to have more towels send up, and I got put on hold. I waited on hold for almost 10 minutes before I decided to just go to the pool and get towels for my bathroom. The downtown location was extremely convenient, and it is the only reason I give two stars instead of one. All in all, if you're going to spend more than Motel 6 type of money for a hotel, you'd be better off at a Holiday Inn. I would not book this hotel again.

    13/01/15 | Link | Rating: 2.0
    115. Colleen P.
    As always.. no matter which one you are at.. Magnolia offers awesomeness... great rate on weekend. For the Houston Getaway.

    21/02/14 | Link | Rating: 5.0
    116. Trevor H.
    Good value at $234 per night.  As noted, lots of freebies--WiFi, cookies, drink, breakfast (which was excellent & quick when you have 5 mins to spare to your business meeting).  

    Only valet parked initially and didn't use in & out.  The text system (ticket # printed on valet ticket/ text them when you're ready for your car) worked great in the a.m. at checkout.  My car was ready in a hurry.  

    Rooftop pool area is beautiful downtown oasis for those hot days.  Albeit the pool is not long/ barely deep enough for proper lap swimming.   On a Tues afternoon when I was there, no drink service.

    Fantastic proximity to Stros games & the Flying saucer just 1.5 blocks (caddy-corner through the open parking lot on the corner).  I did NOT experience any of the service glitches noted (the one couple wrote 2 negative reviews--his & hers--of a rude bartender).  Staff was always courteous and helpful during my short stay.  

    Spacious room for downtown boutique.  Also didn't notice any issues with the bed as some have mentioned.  Mine was fine.  Would return.

    29/07/13 | Link | Rating: 4.0
    117. Cynthia C.
    absolutely BEAUTIFUL hotel!!! Modern decor.

    Adorned with beautiful Christmas decorations, attentive valet service, and delicious breakfast grub.

    What will not make you smile?
    Parking... $24-28/night
    But you've been warned!

    What will make up for that?
    -Suites have a full kitchen-- oven, fridge, plates, silverware, wine glasses
    -Terry cloth robes
    -Gilchrist & Soames shampoo/conditioner
    -Complimentary wifi
    -Complimentary full hot breakfast-- bacon, eggs, pastries
    -Complimentary beer/wine during happy hour
    -Complimentary cookie buffet at night
    -Rishi organic tea & good coffee

    Our room was clean & service was good!
    Definitely recommend :)

    03/01/14 | Link | Rating: 4.0
    118. Gayla C.
    My daughters and I stayed in this hotel back in March.  The rooms were lovely and with a great view of downtown Dallas.  It's within easy walking distance to the convention center and many nice eating establishments.  Nightly milk and cookies was a nice touch. Would recommend

    17/04/14 | Link | Rating: 5.0
    119. Megan O.
    This hotel is beautiful - it's in a old downtown Houston building. We stayed there since so many friends chose the hotel as their reception area post-wedding.

    The issue with the hotel is that it's a wedding venue. As a family staying there, I would probably not do so again unless we were a part of a larger party.

    It seemed as if there were a few wedding groups traveling across the 23 stories, shutting down each location as they got there. We're at the pool, all 50+ show up to the tiny area making it impossible to enjoy. We go downstairs for milk/cookies to find that a wedding party is already there (as guests of the hotel as well) leaving the tables cookie-less and milk-less. They are essentially traveling in a huge swarm across the hotel commandeering every area they go into.

    It's not really something that can be helped by the hotel, just note that if you're coming here for a family vacay - there will be a wait for everything as you are to work around the wedding guests unpredictable group schedule.

    Free WiFi is terribly slow, btw.

    08/07/13 | Link | Rating: 2.0
    120. Joi B.
    Houston, we've got a winner here! The Magnolia Hotel is the tops!

    The room is Texas-huge, the bed and linens are extra luxe, the rooftop pool and hot tub offer a lovely refuge high up in the sky (as long as you aren't using them during rush hour. I can't tell you what time that is, only that at 8pm, it was empty. Perhaps everyone was getting their milk and cookies before "bedtime"? ;) The bathtub that comes with a standard room is just about the best that one could hope for, as it's large and totally the kind you can sink-in-to-your-chin. I also love how huge the bathroom is. So many boutique hotels skimp in this area. I *love* being able to splay out all my necessary products. The staff is all fantastic, accommodating and swift. This is all the important stuff and they shine in all of these areas.

    Some things can be improved upon. Mainly, the dreary gym. It's like working out in a basement, as there are no windows or anything decent to look at (unless you count one of the blaring loud flatscreen TVs on the walls tuned into Fox News or CNN). The equipment also left a lot to be desired. I ended up only working out once in the three days there because I so did not want to go back.

    Now about these mythological breakfast, wine, and "bedtime" cookie hours. I didn't get to try any of it. Not once during my three day stay. Like I can ever be presentable by the time breakfast ends at 9am. Like I can even think about wine at 5pm (well, that's a lie). And like, whose bedtime is 8-10pm, pray tell (certainly no one who should eating a sugary baked good right beforehand!)

    I get that I'm probably in the minority. Most respectable people get up at a decent hour and make time for breakfast before heading out on their work day. Most get off between 5 and 6pm and are ready for that glass of wine. And of course, are in bed by a similarly "respectable" hour. I feel so alienated! Someday, I'll find that hotel that caters to the likes of the late-to-bed and late-to-rise.

    10/06/13 | Link | Rating: 4.0
    121. Taylor S.
    Highly disappointed.  I booked my reservation with Magnolia through American Express Travel.  After a full day's work, I arrive to the hotel, only to find out that the hotel was completely booked and there were no rooms available for me, and blamed it on a "software issue".

    Sheena, the manager I think, offered to find me another hotel to stay at for $550!!!!  No offer to assist, or comps, nothing.  I was shocked to say the least.  Definitely will be my last time attempting to stay here.  Terrible customer service.

    13/05/14 | Link | Rating: 1.0
    122. Emily A.
    Enjoyed staying here for the weekend! Great location for downtown restaurants & bars!

    We checked in about 9pm on a Friday night and the receptionist was bright & cheery. I enjoyed the modern architecture/decor of the inside of the hotel; it's definitely been well kept. Our room was upgraded when we arrived and the suite was beautiful and clean. They do offer different levels of wifi. The free one was sloooow.

    They offered a complementary "milk & cookie bar" on Friday evening (it may be every night?). I love the creativity! They also always have citrus infused water available in the lobby which was refreshing.

    The bar/lounge at the hotel is on the 2nd floor and is very slick & sophisticated in it's appearance. Guests at the hotel do get two complementary drinks during happy hour each day during their stay (nice perk!). However, this only includes beer & house wine. The house Chard was ok and the Shiner draft was flat.

    We did order a pizza from Room Service during our stay. Normally, room service is mediocre in my experience, but I was pleasantly surprised by how delicious it was!

    The best thing about this hotel was it's location! It is a convenient walk to many places downtown. We walked to breakfast at Honeymoon Cafe & Bar, and we also walked to  Batanga the following day for brunch. It's also just a few blocks away from Vic & Anthony's Steakhouse. Those are some great choices available at walking distance!

    30/11/14 | Link | Rating: 4.0
    123. Nicole R.
    Worst hotel stay of my life. Room was dusty and looked as if it had been vacuumed by someone with 5/5 vision
    The minibar malfunctioned and my CC was charged over $80 (the minibar is controlled by a scale that communicates with a computer so when something is "removed" your card is charged right away).

    I was in a suite with a kitchenette and it was filthy. I actually used the entire pack of my make up remover towelettes to clean it. They supply no dishes or pots and pans so the stove is useless.  No paper towels ... nothing.  

    There is massive construction right across the street so good luck sleeping past 7am.

    The gym, the gym ... worst I've ever been to. It's tiny, the equipment is old and it's lacking ... well everything.  

    The "free" Internet is so slow as soon as you log on it actually asks you to upgrade to their better Internet for $11.95 a day.

    You are forced to valet and there is no parking garage for this hotel so your car is parked across the street and it takes a worker, easy 15 minutes to retrieve your car. Plus you can't call from your room and request your car, you psychically have to walk down and wait.

    I have a lot more negative things to say about this hotel but my eyes are closing as I lay in bed ... my final comments are: I was supposed to stay here for 3 weeks but checked out after 4 days and went to hotel Icon instead.  I'd advise skipping the magnolia all together and just head over to the icon

    03/04/14 | Link | Rating: 1.0
    124. Vasha B.
    I first came across this hotel for an extended stay after a business trip in Houston. Price was around 140/night and it includes afternoon reception and breakfast so I though, GOOD DEAL! Well, the evening reception is not like Embassy Suites...you can only get 2 kinds of beers and 2 kinds of wine. Seating in the bar area is also very limited. And breakfast was okay but there was a wedding on the main restaurant that afternoon so they moved us to the reception/bar area with like 30 seating. Location is great though and the room is VERY NICE especially the BATHROOM!!! So if you're looking for an affordable downtown Houston hotel, this is the way to go, but I would probably won't stay if the price would have been higher.

    Also, parking is valet only but there's a parking garage in the back for like 18 bucks/a day (valet is around 30 bucks/day).

    09/07/14 | Link | Rating: 3.0
    125. Vanessa A.
    I love love this hotel. It's beautiful, modern, free breakfast, free 2 drink happy hour, and free milk and cookies. The bed is so comfty and the bathroom is lovely. The valet is awful though so beware!

    06/08/14 | Link | Rating: 5.0
    126. Brian A.
    I have never had a bad night when staying here. Comfortable rooms, good breakfast buffet,  happy hour drinks, and friendly staff.

    20/01/15 | Link | Rating: 4.0
    127. Saira B.
    I recently took an impromptu weekend trip to Houston and used the Hotel Tonight app to book a room at the Magnolia.  It was truly a pleasure visiting there - I received a complimentary upgrade to a Signature Suite on a private floor, which was quite a treat!   I enjoyed a nice relaxing bath after a long day of driving and had a luxurious peaceful evening of 'me time' after a busy day.  I was truly pleased with the quality of the complimentary breakfast, the size of the fitness rooms, and view from the pool.  

    Guests should expect a wonderfully relaxing stay, but also wait times for the valet and elevator, particularly at peak times such as check out and breakfast.

    28/07/14 | Link | Rating: 5.0
    128. Erica S.
    This place is great. Classy. Love the town car service around downtown. More character than any of the chain hotels. Love to stay here when visiting Houston!

    19/04/15 | Link | Rating: 5.0
    129. Sarah S.
    My husband and I hosted our Wedding at the Magnolia Hotel on March 28, 2015. The venue was absolutely amazing. We could not have chosen a better place to be married. Lauren our wedding sales manager was amazing and so patient with all the questions and last minute changes that I made to the menu etc. Our guests were blown away by the beautiful decor and the professionalism that was displayed by all staff members. We had visited the hotel a couple of times in our selection process and I knew upon my first visit that this was the right venue for me. Weddings can be oh so stressful but the staff made everything go perfectly and my day was stress free. I had wanted the main focus of the day to be easy and laid back fun and it exceeded my expectations. Valet was friendly and very speedy in recovering our vehicles and the in and out privileges was worth the parking fee alone, but the convenience of not trying to park downtown was equally great. Our guests loved the evening wine and the morning complimentary breakfast. The rooms were well appointment and comfortable and the reception food was fantastic. We had a cocktail hour prior to our reception and we have gotten so many compliments on the food and location since our wedding. Everyone was so helpful and I can't think of anything that would of made our stay more special.

    17/04/15 | Link | Rating: 5.0
    130. Chris O.
    I love this place!  I have stayed there a few times and each time it has been a great experience.  The hotel is clean, well equipped, and the tub is nice and big.  I loved that they offer free drinks at happy hour.  The rooftop is really cool as well.  Pool is great in the summer and the view is expanzive and looks really nice at night.  The only reason that I didn't give that fifth star was the cookie bar.  When I was there last time, it was nicely displayed and the cookies are a really cool perk.  I still liked the cookies, but the presentation was disappointing.  It was just cookie jars on a table.  Other than that, I had a great weekend there and plan to go back!

    18/02/15 | Link | Rating: 4.0
    131. Gylyan C.
    Worst hotel and most expensive hotel I've ever stayed at. Housekeeping was terrible! service was terrible! room was dirty, sheets were dirty. Had to keep calling housekeeping to replenish and clean. Then I was charged extra for bottled water that was never touched. I am disgusted and very disappointed. Valet was great.

    19/02/15 | Link | Rating: 1.0
    132. Amy G.
    I was, surprisingly, disappointed with the Magnolia in Houston. I was surprised because I thought the one in Dallas was superb.

    Day 1:
    We checked in on 11 on Tuesday morning and everything seemed to go fine at first. The receptionist was friendly and told us the whole spiel regarding the breakfast, happy hour and cookies. I already knew all this but was excited for my husband to experience it himself since I enjoyed it so much at their Dallas hotel.

    The room itself wasn't as impressive as the one in Dallas but still very clean, modern-looking and roomy enough. Plus, we had a great view overlooking the Courthouse. So far, 4 stars.

    The next event is kinda confusing but here it goes:
    Around the same time I got back to the hotel on Day 1 my husband went to check out the gym. While he was gone I heard the door open and someone say 'oh!' and shut the door. I thought it was my husband who forgot to ask something at the lobby or something, I don't know. Then, perhaps 5 minutes later my husband tries to get in and his keycard doesn't work so I let him in. 5 minutes after that the front desk calls and asks my name and how long I was reserved to stay there. Uh, odd? 3 days. So when we leave for dinner I go to the front desk and ask what's up. The nice receptionist tells me that in their system we were booked to leave at 5 that day.... yeah, getting in at 11 and leaving at 5 the same day? What? Anyway, I guess someone messed up and the person that entered the room was the maid who was going to clean. It all got cleared up but still, kinda unprofessional.

    Day 2:
    Early the next morning I still had some work I had to finish so I ordered the fastest speed (~$12/day) which accommodates 2 devices. This ended up being a HUGE pain. If you don't select the more premium internet when you first log on it's impossible to change your mind unless you talk to the IT personnel from the service provider. The lady who eventually called us back to reconnect us to the faster speed was very friendly but it shouldn't be such a difficult process. It was also a hassle to connect the second device (my husband's computer) after that.

    We went down to breakfast at around 6:30 and everything looked and tasted great. The only problem is the sizes of the dishes and glassware. They're TINY. You feel like a hog getting a second plate but, really, they're like bread plate sized. But again, the food was really good. I particularly enjoyed the eggs and potatoes. They even have fresh apples and bananas for on the go which was nice.

    My husband tried the gym that day which he said was acceptable but the equipment was kinda old and it was REALLY hot up there. I guess we're use to a cooler gym but he didn't last long on the treadmill.

    Day 3:
    Nothing of note.

    Day 4:
    Check out: We get the bill under the door and there are a TON of charges from the mini-bar. We took out the soda from the mini-bar and put it on the counter directly above the fridge so we could fit one box of leftovers in there. Apparently, I'm the only person who doesn't know they use weights to measure what you've taken out of the mini-bar. I can't fault them for doing this because I can see how people would otherwise scam etc. but I feel like there should be some sort of notice so I don't freak out when I get the bill. Maybe this is an impossible situation.

    I wouldn't mention this if other things didn't let me down and if it wasn't my last interaction with the hotel but on my way out I asked front desk for a bandaid because I scraped my knee. They said they were out of bandaids. I would think they're, probably, legally suppose to have these kind of supplies but who knows.

    If this were a Days Inn or something like that the above things wouldn't have been listed but it's not a cheap hotel and I expected more after being to the Dallas location. 2.5/5 stars.

    I regret that I probably won't be back unless on business as it's their perferred hotel.

    30/08/14 | Link | Rating: 2.0
    133. Terry M.
    The best thing about this hotel is that it's walking distance from the ballpark.

    But it's not really a 4 star property.
    The pool and fitness center are both just okay.  Nothing special.  Same thing with the bar.  I thought the overnight parking was rather steep and ended up parking across the street but there was a homeless camp by the elevators for that structure.

    Also, there was a federal holding facility on the next block (toward the stadium).

    So unless you NEED to stay downtown you'll probably be better off staying somewhere else.

    19/09/14 | Link | Rating: 2.0
    134. Jennifer B.
    This hotel was booked for us for a convention. I've never seen so many things wrong in a four diamond hotel in my life. Let's start with check in. Their computers were down. They literally made is wait in the lobby for four hours before deciding to manually start checking in. They tried to make us less upset with the promise of free wifi and the lounge, but then forced us to continue buying drinks to stay.

    Up next, the showers. I understand that the building I supposed to be a little older. But the showers don't even run properly. In the middle of you're shower, expect the hot water to run out. There is low water pressure. And the spout that goes out to the tub doesn't even fully shut off! Thus, contributing to the water pressure problem.

    The iron in the room was sub par. It left marks on our nice clothes. And there's something funky with the sink water. Do NOT drink it.

    You can do so much better than this place. I would avoid it.

    04/04/14 | Link | Rating: 1.0
    135. Cameron Y.
    I recommended this hotel to some friends due the location. Market Square, an up and coming area of new bars and restaurants, is within a short walking distance. Also the Magnolia has a rooftop pool, which online seemed like an excellent feature. Wow, was that pool disappointing. It is TINY. That is a serious wide angle lens used to take that promotional photo on the website. When we arrived at the pool there was an elderly man doing laps, which pretty much means we were out of luck. One cannot hang out in the pool while another is swimming laps. That is how small the pool is. Also there was no bar and we could not drink up there. Total weekend fail if you ask me. If you are looking for a pool to hang out in be sure to go elsewhere.

    Decor is nice and staff was friendly, we were just very deceived and disappointed by the pool situation.

    09/07/14 | Link | Rating: 2.0
    136. Micaela G.
    Stayed here for a weekend and was really happy. The hotel was beautiful, and a great location. Definitely great value for the price I paid!

    The room: The bed wasn't the most comfortable, but certainly not terrible.. plenty of pillows and the comforter was warm. Spacious bathroom and tub, and definitely appreciated an extra door between the toilet area and the sink/mirror (keep the romance alive people!). The room was a little worn (some stains in the wall paper etc) but over all well kept up with.

    The staff: The front desk was moderately friendly, nothing over the top but perfectly nice, however the girl who delivered room service made it very obvious she hated her life. The people tending to the breakfast were prompt and polite and kept it well stocked and even though I didn't utilize the parking (sooo pricey!) the valets were friendly.

    The hotel: You can definitely tell this is a popular place for events, but I never really felt put out. They made it very clear when and where certain amenities would be moved due to parties/weddings etc and I only had to wait for a second elevator one time. The lobby is beautiful and the rooftop pool deck was stunning. Small, but the view.. my god. Definitely worth coming back in the spring! The gym was pretty well stocked for a hotel, and they had plenty of towels.. also no funky gym smell. Within walking distance of several fantastic restaurants and centrally close to everything.

    Tips: There is a parking garage across the street for $5, use it! Even if you go in and out it's much cheaper than the valet price. They said it was $20 to park in that garage overnight but we forgot and the car was fine. Don't forget the complimentary breakfast and happy hour! Didn't partake in the cookies because they were all oatmeal, yuck.

    All in all, I was very happy with the price I paid and would stay again when visiting Houston!

    30/12/13 | Link | Rating: 4.0
    137. Matt E.
    Maybe my expectations were too high, but this hotel didn't reach them.

    The Good:
    - Friendly and helpful staff. Everybody was nice as can be.
    - Convenient location, so long as you need to be downtown.
    - large, clean rooms. Like huge. This was a very very large hotel room.
    - comfortable beds

    The Not-So-Good:
    - The rooftop pool. This was my main reason for selecting this hotel, and the pool ended up being a major disappointment. It's tiny, with little atmosphere to make up for the lack of size.
    - The gym looks unfinished. Now, it's NOT unfinished, but for some reason the design aesthetic is what I'll call "construction-site chic," and I don't like it!
    - Scratchy towels
    - In the rooms, the curtains don't black out the sun.

    It's definitely not the worst hotel I've stayed in, but with what I read on their website, and from the atmosphere of the lobby, I expected the rest of the hotel to just be nicer. If I had to stay here again, I wouldn't be upset. However, I doubt I'd make a reservation for here myself. There are just too many other options to explore.

    20/06/14 | Link | Rating: 3.0
    138. Gabi M.
    The Magnolia served as my home away from home for a couple of nights last week, and it while it wasn't my favorite hotel ever, it did serve its purpose and I would stay there again.

    The downtown location was perfect for my needs, and the staff upon check-in was friendly enough.  However, when I went down the next morning at 9:30 to take advantage of the breakfast included in my room rate, the set-up was already taken down with no staff members to be found!  

    I asked the bellman outside and he told me to go to the second floor (which is where I was originally).  Instead, I went for a walk and found a coffee shop nearby to get some fuel and caffeine.

    The view from my room was of a construction site - I guess that's what you get when you go for the standard room / lowest available prices.  I didn't have time to spend by the pool, but I did go see it, and it was nice, but small.  The fitness center was decent, but one of the treadmills wasn't working all that great.

    On the positive side, my room was spacious, bed was comfy, shower was warm and had plenty of pressure, and they had good bathroom amenities.  No issues with the hotel wifi either!

    I saw several guests taking advantage of the milk and cookies, but I passed.  Nice perk, nonetheless if chocolate chip is your thing! (I prefer oatmeal and snickerdoodle!)

    26/07/14 | Link | Rating: 3.0
    139. Natasha C.
    beautiful .. outside looks shit but inside is amazing. roof pool nice view but not big ... room had a stunning view of the city. need more elevators other than that good weekend stay

    16/05/15 | Link | Rating: 5.0
    140. Zena B.
    My firm has a corporate rate with the Magnolia so we end up having to stay here whenever we are in Houston.  I have mixed feelings about this.

    The rooms are nice.  Nothing extraordinary but they are comfortable and spacious.  They come equipped with comfortable beds (no super fluffy bedding... but the bed itself is fine), plenty of good lighting, a pretty large work desk, chair with ottoman, decent sized LG flat screen TV, a closet and a mini bar with bar top.  The bathrooms are nice with wonderful garden style tubs and a good amount of space.  

    However, this hotel has many issues that really discourage me from making business trips to Houston.  First, there is always this really odd smell in the hotel- something like wet towels that sit in your washer for an extra day because you forgot to throw them in the dryer.  This is definitely unpleasant but, I'm staying here now and they've done me one worse.  They've attempted to cover the smell with what smells like a painfully strong cologne.  I feel like I'm standing in line at a club behind a college kid who has yet to learn how to effectively apply the Cool Water fragrance his mom bought him.  

    Next, they've managed to make everything extra inconvenient here.  There isn't good access to any outlets by the bed to charge your phone.  My closest outlet requires I leave my cell phone on the floor by the bed.  Which I guess isn't a big deal because cell reception in the rooms is terrible - I have Sprint but my colleague with ATT suffers the same fate.  The internet is spotty and supremely slow- trying to get work done in the room is next to impossible.  I've given up and am now writing a Yelp review instead.  They don't have keep any basic toiletries (no gift shop, little store or basics behind the check-in counter).  The café next door has emergency toiletries but once they close for the evening you're SOL if you need anything.  Also, while this isn't their fault, I really needed to get my nails done but they don't have a spa.

    My other issue was the overall service here.  I was ordering room service this evening and the person who answered was abrupt and rude.  Granted it's the holidays and they are pretty busy but it was pretty off putting.  When my dinner was dropped off, I experienced the same short/rude attitude.  Lastly the food was terrible.  I ordered a caprese salad which consisted of 5 teeny pieces of sliced smoked mozzarella (think of a craft single cut into 5 pieces) topped with a slice of tomato and basil.  The cheese itself was awful but the overall dish looked and tasted like something that Cool Water wearing college kid made in his dorm room.

    If you're in downtown and can't find a place to stay, the Magnolia is doable.  However, I wouldn't recommend making it your first choice.

    11/12/14 | Link | Rating: 2.0
    141. Chris B.
    Made reservation a month in advance they gave my reservation away so I had to go to a different hotel in the Galleria. Avoid this hotel.

    13/05/15 | Link | Rating: 1.0
    142. Lesley O.
    This hotel is new, modern, trendy, and as good as it gets in Houston. I was elated when we pulled up to it after the longest journey my colleagues and I had coming from NYC after many flight delays. It is modern, sleek, pristine, and has some of the friendliest employees I have ever met in a hotel. They serve up a nice continental breakfast between 7-10am and there is coffee and hot tea available throughout the day, as well as water with lemon. At 4pm everyday they have cocktail hour and serve their guests complimentary beer and wine. There is also premium spirits if you would like to pay for them, which we took advantage of for sure. If I am ever to be in Houston again, I would definitely stay at this hotel again because the rooms were lovely and the beds, pillows, and sheets were divine. I had some of the best sleep here I had in a while. Great job Magnolia Hotel. You are definitely a beacon of hospitality in Houston.

    09/04/15 | Link | Rating: 5.0
    143. Brittany M.
    The closest hotel to our wedding venue the Crystal Ballroom, we chose Magnolia to house our wedding party via a "courtesy block" which helped us get $109/night rates. (Pre-some fairly hefty taxes and fees, and pricey parking)

    They were easy to work with in the group sales process, and great to stay at once we arrived. The big Texas on the wall was perfect for welcoming out of state guests. They also upgraded me for free (without mentioning it, didn't realize until I unlocked my door) to the suite with a full sized kitchen and a door between that and the living room and the bedroom. It was large and appreciated.

    I didn't get a chance to visit the free happy hour or free milk and cookies each night, but the free citrus/ fruit infused water up front is a nice touch, as was the cafe/gelato restaurant downstairs. In room Voss water was $6, but room service was surprisingly well priced. I had a yummy chicken and prosciutto sandwich and sweet potato fries.

    The bed was comfy, the room had great views, and I loved the deep soaking tub. The Magnolia also surprised us when we returned to our room on our wedding night with rose petals from the door to the bed and a heart made out of them on top of the comforter. Really great experience and I would definitely stay here again and recommend it to other wedding couples over any of the other nearby hotels. (Rooms at the Sam Houston were tiny.)

    11/12/14 | Link | Rating: 5.0
    144. Melissa C.
    Excellent hotel at an affordable price. We stayed here for the Chevron Houston Marathon Weekend and couldn't have picked a better spot. The starting line was only two blocks away and the walk back to the hotel after finishing the race on Sunday was the perfect distance. The room was very clean and spacious, and the staff was incredibly friendly. Very impressed with the service we received throughout the weekend.

    Important notes:

    --There is complimentary breakfast from 7-11, which includes: eggs, bacon, sausage, potatoes, cereal/oatmeal, english muffins, bagels, and toast. Beverages also included are a variety of juices and coffee.

    --Happy hour begins each night at 4:30pm in the lounge on the 2nd floor. Each member of your party receives 2 free drinks. The beer was limited to Ziegenbock, but hey - free is free.

    --Nightly cookies + milk. Chocolate chip, oatmeal raisin, and macadamia nut were a few of the varieties we had throughout the weekend.

    --Parking is expensive. It's $24-28 per night, depending on the day of the week. There are a couple other parking garages within a one block radius that ranged from $5-20 and the rate was determined by how long you stayed. The Saks garage was $20 overnight, for reference, but you weren't able to have access to your car during the wee hours of the night [understandably so]. My point being: shop around for parking. You aren't limited to the hotel valet.

    20/01/15 | Link | Rating: 4.0
    145. Crysta G.
    I did not stay over night at this hotel, I was here to complete a make up event which was successful turn out.
    Valet parking is going to be the most convienent, especially for people who are just doing events.
    The valet service was very professional and helpful with bags.
    They have a cafe to the left entrance that has delicious panini's and coffee.
    The hotel its self is older but has beautiful detail and beautiful rooms.
    I would definitely come back here to stay the night this time.

    13/04/15 | Link | Rating: 4.0