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The Sam Houston Hotel in Houston, TX

The Sam Houston Hotel in Houston, TX

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Company Info:

Rating: 3.03

Address: 1117 Prairie St, Houston, TX, 77002
  • Mon: 6:30 am - 2:00 pm5:30 pm - 10:00 pm
  • Tue: 6:30 am - 2:00 pm5:30 pm - 10:00 pm
  • Wed: 6:30 am - 2:00 pm5:30 pm - 10:00 pm
  • Thu: 6:30 am - 2:00 pm5:30 pm - 10:00 pm
  • Fri: 6:30 am - 2:00 pm5:30 pm - 10:00 pm
  • Sat: 7:30 am - 11:00 am5:30 pm - 10:00 pm
  • Sun: 7:30 am - 11:00 am5:30 pm - 10:00 pm

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Comments (39):

1. Charles S.
This hotel is an enigma and maybe impossible to rate.  First I found the lobby very attractive but is smelled like raw sewerage on some days but not all . The rooms were spacious to me with a great bed and a great bathroom with shower tub. Other reviews talk about not having shades in the windows but they do now. It was a great room except that noise from the street permeated the room. The irony was there was no noise from the hallway, which also smelled funky, nor adjacent rooms. The room did not smell btw.  The bar and restaurant looked great and the staff was eager, but need to be more familiar with the city to answer basic tourist questions. The real problem with this hotel is the location. If it was just the other side of Main St. I'd recommend it. It is in fact right across from a homeless shelter which means there are homeless camped out all around this place. During the day no problem but walking back from the theater district at night is intimidating. We weren't bothered but some of these people appeared to be seriously mentally ill. I really liked the place but the neighborhood prevents me from recommending it.

21/01/14 | Link | Rating: 3.0
2. David X.
I did not have a great experience during my two-day stay at the Sam Houston. Here are the pros and cons of this place:

Pros:
- Room is relatively clean
- Friendly hotel staff

Cons:
- The small soap/shampoo/conditioner bottles in the bathroom that they provided were USED. The seal was clearly broken and the bottles had different amounts of liquid in them. I've rarely known a hotel to cheap out on this - even crappy motels provide a new tiny bottle of shampoo for each new tenant.
- There were no blinds on the window in my room. I was literally in disbelief at this. How does a modern hotel not have blinds? There was only one of those sheer screens which did almost nothing to keep out light
- Paper thin walls.
- Some of the furniture in the room appears to be very worn. Not in a charming way, though.
- The restaurant downstairs (*17) has some of the worst service I've ever experienced. Inattentive wait staff forced several of our requests to be repeated multiple times. There were only two parties in the entire restaurant, so there was really no excuse for this level of service.

Bottom line: I could not wait to leave.

29/06/13 | Link | Rating: 2.0
3. Elliot K.
Everything seemed fine, the receptionist was friendly and everything seemed relatively clean until I saw that the shampoo and body wash containers were USED bottles... WTF? That's just a red flag. Who knows what else they are doing?

02/10/13 | Link | Rating: 2.0
4. Huzefa K.
Not sure why the reviews are so low.  For the price, it's a solid hotel and the staff is nice. I recommend it.

13/11/13 | Link | Rating: 4.0
5. Rob D.
This hotel is all looks. The beds are horrible. The staff doesn't speak English. The computer systems don't keep track of reservations or give accurate info on availability.

09/12/13 | Link | Rating: 1.0
6. Y A.
At first glance this hotel looks fine, but once you settle into your room you start to notice all the details: there are no blinds in the room, just a sheer shade, not a good idea for sleeping since all the lights from neighboring buildings just filter through (it was quite bright), so you don't have complete darkness; some of the toiletries provided such as the lotion were already used, not very hygienic; the blinds in the bathroom are very dirty and dusty.

We were also here when there was a wedding so at check in we were placed in the highest floor, but it was also directly above the venue so the noise from the wedding definitely made it up into our room, in combination with all the lights it was hard to go to sleep.

Last, at check in we were told breakfast is served until 12pm, the website says 11am, so when I called the front desk to double check I was told 10:30am, huh?

There are hotels in the area with much better reviews, check them out first. This hotel needs to get their act together.

14/07/13 | Link | Rating: 2.0
7. Tyler L.
Absolutely one of the worst places ever to stay. Raw sewer smell coming out from pipes. My bellman said they been trying to fix it. The smell is in all the hallways from 3rd floor to 9th. I tried multiple rooms and currently just simply sick. To top off my late night arrival the valet wasnt sven outside. I had to walk in just to get someone. There is was no manger on duty when I arrived or at 3am now. I was promised food when I checked in and was told room service runs till 1030pm. They shut down 1 hr early and finaly got in touch by over 4 calls to simply get chips and avacado mush. I was outraged at this and feel that they should not even serve food or list they can if yhere not going to provide food or half way nasty stuff in 2 mins. I left after being recommended to eat at a list restaurants.  Tired I was excited to get to a location in there 3mile radius that was open. I attempted to use there driver ffom front desk. He refused to take me to the location that yhe hotel arranged for me to go. Aftrr going into the lobby he insulyed my partner and used negative langue to me and her. I remained calm but my girl was so upset. He offered to take me there and drop me off but not pick me back up!!! After showing it was within 3 miles at approximately 2.9miles on both gps app and open table booking app. He even tried to hit me and was held back by a staff member.  No manger upon request and I left in my own car. I tiped all staff well and who assited me. All them where very disturbed and sorry for everything going on. I missed my reservation time due to the car amd driver issues. Se ended up in some hooka bar place that was open for small portionss of werid dishes.  I got lost and didnt get back to hotel till 2am!! I am posting this now and pushing that no one get a room here or come to this place. The health department and environmental affairs should shut this place down alone. Much less the service and some staff are just horrible.  I will be contacting all mangers and higher to tell explain my situation.  I will report how that goes.... DO NOT STAY HERE!!! HORRIBLE EXPERINCE ALL AROUND! NEVER BEEN THIS BAD IN MY 30YRS OF LIFE!

15/12/13 | Link | Rating: 1.0
8. Pazinhim B.
I'm really surprised by all the negative reviews. Check in was a breeze, the roll away bed was set up and made at the time of check in, and the room was clean. (Loved the bathroom!)  What else could anyone ask for?

01/12/13 | Link | Rating: 5.0
9. Tim W.
Beautiful hotel in a great location. Valet service (not optional) is pretty pricey and service in the food outlets is a little lacking, but overall a positive experience.

28/02/14 | Link | Rating: 3.0
10. Mike T.
I had a wonderful experience Greeted and helped by a staff that cared and made the impossible happen. They drove you anywhere you wanted and even went shopping for us when we needed something. The lobby had really great fruit water and the decor was really classy. I LOVED my room! Huge comfy bed, with a small couch. The bathroom was all marble and glass. Very well designed. The location is right downtown close to restaurants and shopping. Highly recommended if visiting Houston. As a touring performer who stays at about 5 hotels a week this hotel is at the top of my list!

11/01/14 | Link | Rating: 5.0
11. Sarah T.
No fridge in the room.  It says there's a fitness room somewhere, but nothing online or in the hotel room booklet tells you where it is.  Just a sheer blind; no blinds on the windows -- it's not able to black out the room to sleep more.  Front desk staff not friendly at ALL (just tells you what is not possible; not what is.)  The promo material says it was renovated in 2013, but the walls have big scratches and smudges on them. Just a shower; no tub in the room.

It was quite disappointing.

08/12/13 | Link | Rating: 1.0
12. Rachel G.
Horrible experience!!! Don't buy the Living Social Package!!  We typically stay at the Omni by the Galleria when we are in Houston and have always had a wonderful experience there, but were really excited about the Living Social package and to try out a historical downtown hotel.  

We were only passing through Houston one night, which the Living Social voucher said was NOT a black out date. We called the hotel to confirm they had a king room available, which was what was available on the living social package.  Then I purchased the living social voucher, immediately called back, and they said the king room would not be available for the Living Social rate.  What a racket!  This hotel is purposefully not honoring their living social voucher rate, and trying to get you to spend almost 2x more.  

We of course did not book our room here, which was very disappointing because we were looking forward to staying at this hotel.  We contacted Living Social - who was WONDERFUL - they said this was NOT the process the hotel should have followed and they were definitely in the wrong.  Our voucher was refunded within 5 minutes, and we booked our stay at the Omni instead.  I know we will have no less than fantastic customer service and a wonderful stay there, which certainly cannot be said about the Sam Houston Hotel.

Dr. & Mrs. Gomez

21/06/13 | Link | Rating: 1.0
13. Grace M.
I stayed here the weekend of my wedding. The amenities are very nice, however the service is awful. The night before my wedding, I called down for an extra blanket and never received it. The morning of my wedding it took three calls to the front desk and asking twice in person to get extra towels. Additionally, I don't think they gave out any of the guest bags that were at the front desk. Disappointing to say the least.

14/11/14 | Link | Rating: 2.0
14. Megan G.
Two words:  Just avoid.  

On a weekend trip to Houston for an Astros game, we settled on The Sam Houston Hotel for its proximity to the stadium and other downtown amenities.  Looking back, I wish I had a yelp review to persuade me to spend my money elsewhere.  This is 1.5 star review, with the only reason for it not being a 1 star is because the room was basically clean.

So what went wrong?  Let me elaborate.  We arrived at the hotel around the time a wedding's cocktail reception was set up in the lobby.  Due to the amount of alcohol on display, and the general age/excitement/rowdiness of the guests in attendance, it was clear it was going to be quite the party, and would go well into the night.  So with all of this clearly evident, the receptionist at the front desk intended to place us on the 4th floor, near all the noise and other party guests.  We requested a room on a different floor, and she responded that this was all they had available.  A coworker then informed us, that they did in fact have other rooms available, a higher floor room in fact, which he claimed would be much quieter.  Clearly, the receptionist did not want to even attempt to entertain in our request.  Nice.

As for the room?  It was clean, albeit a bit small, and views directly into neighboring hotel rooms.  And the depth of the walls?  Paper thin at best.  Every conversation had in the hallway, or next door, was as if it were happening in the room.  There was visible wear and tear on the bed frame, and other furniture.  One of the major issues, however, was there was no airflow whatsoever, so one degree change on the thermostat was the difference between freezing cold and burning hot.  Over all, not the ideal situation at a hotel which claims to provide luxury.

Next, there was no television remote control.  Literally, no where to be found.  When we called down to ask if they often put it some weird, out of the way spot, they responded that they didn't, and it was on the bedside table, which it was not.  They offered to send someone up to show us where on the bedside table it was.  As we are not blind, nor unintelligent to the meaning of the term "bedside table" we obviously declined this request.   No other offers or steps were taken by management to remedy the situation so no television was watched in our room for the duration of our stay, luckily for us, only an evening.

Finally, upon check out, we called down to the valet and gave them our ticket number to pull our car around, as they had requested us to do.  Well, when we got outside 10 minutes later in the blazing Texas heat... no car.   So we stood and waited, until finally the man at the valet station asked if he could help us.  We responded we called and were waiting for our car.  He looked at our ticket, the grabbed our keys from behind the desk and had someone go get our car.  No apology, no explanation as to why they did not get the car when we asked, nothing.  And I might also mention, there was no one else there waiting for their cars.  Only us, waiting for our one car.

I would not stay here again, and strongly urge others not to as well.  Customer service, which they advertise to pride themselves on, is entirely non-existent. There is nothing here that a good hotel at this price has.  Go elsewhere.

16/06/13 | Link | Rating: 2.0
15. Becca B.
This hotel is seemingly good because it looks a bit modern and the online photos reflect somewhere you would definitely want to stay.  So, I bought a Living Social and they were sure to show us what valued customers we were by placing us directly above the wedding that was taking place.  That was totally cheesy.  

Also, not that the homeless can help it but, the hotel is right near a mission or a shelter...... so when you exit your hotel after a long night out, you are heatedly slapped in the face with the stench of human excrement.   The hotel should do a better job of cleaning up.  Do not leave it to the city because it won't happen.  The outside of the hotel is really vital to image!!!  Hire someone to physically clean the block! Bourbon St. in New Orleans does so maybe you could take some pointers from them?    

Though the inside of the hotel is decent and fun, giving us the shitty room because of the Living Social voucher really pissed me off.  The whole point of Living Social and Groupon is to try things out that you may potentially go back to in the future.  It's about shaping your image and getting great reviews and impressing people so much that they are now spouting your hotels name in conversation as a hotel that "when you are in Houston, you should stay at the Sam Houston because it was awesome" - all because you have treated patrons well.  Shame on the Sam Houston for treating any guest, be it with a voucher or not, so crappy.

13/08/13 | Link | Rating: 2.0
16. Benjamin E.
I actually stay here quite a bit because of the reasonable rate.  There is a reason for it.  First of all, the valet is NEVER there.  Count on dragging your bags inside and having to bitch until someone gets your car.  Second, the place smells, it's better than it used to be but the whole lobby stinks.  AC is often unreliable and it's a noisy hotel below the 6th floor.  Bottom line, if you gotta stay here and need a certain rate for work it's ok but for pleasure, heck no.

08/05/14 | Link | Rating: 2.0
17. Erik J.
Had a great experience staying at the Sam for Martin Luther King Day weekend, 1/16-1/19/15. Compared to the other luxury hotels in the immediate area, the Sam is a substantial savings. For us it was the perfect marriage of luxury, convenience, and value. The room was spacious and comfortable for a range of activities, with two bathrooms with showers, a couch, chairs, and two flat-screen TVs in addition to the bed. Front desk service was super-friendly and helpful in offering restaurant recommendations, directions, sightseeing advice, and help with transit. The hotel gym is small but with new, functional equipment; daily breakfast spread is unimpressive but coffee and fruit stay out all day. Really manages to feel like home for three or four days.

28/01/15 | Link | Rating: 5.0
18. Nathan I.
I love weddings. I love watching two people pledge eternal love for each other, then following it up with food, dancing, cake, and an open bar. You'd have to be made of stone not to appreciate the rare opportunities of life that blend love, food, dancing, cake, and an open bar. I will also cut someone to catch the bouquet. Anyways. It was with much pleasure and delight that I RSVP'd "yes" to my friend Kit's mother's remarriage, to be held at The Sam Houston Hotel.

First things first: If I were Yelping the event itself, I'd give it 5 Stars without a moment's hesitation. I am always thrilled to be a part of these soirees, and this wedding was no exception. However...if we take away the personal aspects of the stay here, and review the operational aspects alone, it is clear there is still a lot of work to be done at The Sam Houston Hotel.

My first sign of disorganization came in the form of booking the hotel. I could sit and here and describe a multi-week long process of calling and recalling the hotel in an attempt to book a room in the wedding block; I could describe being ping-ponged back and forth between "Reservations" and "Front Desk", two totally different entities, neither of whom knew what the other one had said; and I could lament that *I* had to follow up and confirm my booking with them the day before the wedding, and not the other way around. The people on the other end were friendly; it just seemed no one had the slightest clue what they were doing.

Check-In: I appreciate a boutique hotel; walking in and seeing their unique lobby with modern touches--and what I thought were neon fish tanks--did not go unappreciated. Check-in was smooth and the staff was very friendly and welcoming. I think in my quick tip I mentioned the front desk guy was cute, and later on I determined there were at least two of them who were. It helps.  

The room: Even though this is in a historic building, clearly it has been revamped. I will echo the sentiments of other reviewers and declare the room was certainly the best part of the hotel. It reminded me of one of those IKEA mockups of a small apartment they have in the middle of the store. I enjoyed a comfy bed, flat screen TV, plenty of room, and it was clean. The bathroom was a mini-spa, and while most hotel bathrooms don't usually get a shout out from me, the Sam Houston's is the exception. Although, my toilet was running endlessly when I arrived, so a plumber had to be summoned to fix it.  

Miscellaneous: No one has ever heard of this place, because it used to be called "The Alden". Before that, it was "The Sam Houston". Yeah, it was confusing. It seemed the place hadn't quite made the transition yet, e.g., the room service menus still boasted "The Alden" on everything. There seemed to be quite a lot of staff (more than guests that I saw), and the downstairs restaurant and lounge all seemed pretty empty. Not a whole hell of a lot going on, basically.

As a venue: Once things got into full swing with the wedding, I will say that the hotel made for a great event space. The ceremony on the upstairs terrace was beautiful; cocktail hour in the lobby accommodated everyone comfortably; the turnaround on the space for the reception was fast. Dinner consisted of a delicious filet, and service was prompt and non-intrusive. Post-event interviews reveal my friends all seemed to give the event a rave review.

Bonuses: The Sam Houston has a complimentary car service that will take you and/or pick you up from any destination downtown; I myself was shuttled to and from brunch at The Grove. That was fantastic. I was also able to check my luggage for the day, and print out my return boarding pass at the lobby terminal.

So, here are my final thoughts. The Sam Houston has the potential to thrive, but only by paying attention to detail. Had I not been there for the wedding, I would have preferred to be at a hotel that had ALL its ducks in a row, and not just some of them. I guess what hurts is that everyone is so nice there, but nice won't cut it when it comes to running a hotel. There is a lot of work to be done, but it's not all a lost cause.

2.5 Stars for the hotel...4 stars as a venue space...and 5 stars for seeing my friends, and hitting on the bride's nephew WAY more than I should have at the reception. So...

3 Stars for The Sam Houston, I suppose.

16/07/13 | Link | Rating: 3.0
19. Allison K.
I'm not sure why this place gets such a bad rap. I had a lovely visit.

I didn't have any issues at all with smells or odors... maybe they fixed it.

I also had lovely service both in the lobby and in the restaurant - everyone was efficient, friendly and just plain nice. The place is very clean, well appointed, the bed was very comfortable, the sheets were lovely, the shower was hot and clean, the view was perfect. I even felt completely comfortable doing a little yoga on the carpet in the morning. Face-to-carpet in a hotel is usually a no-no but this place was nice and I had no qualms.

My only ding is that the neighborhood is a little questionable. It suffers from the Downtown problem that so many cities in the US have: the daytime is busy and bustling and at night it empties out so all you see is the blight and the homeless. However, I never felt unsafe, and walked to a couple nearby places for a nightcap after a long day of travel.

I'd definitely come back.

16/04/14 | Link | Rating: 4.0
20. Amber W.
Awesome hotel in downtown.  Great room.  Very spacious and clean.  Front desk receptionist was so wonderfully pleasant!  We would come back here if we came to Houston again.

02/08/14 | Link | Rating: 5.0
21. Adrianne G.
We have stayed here several times and the rooms area always clean. We are in Houston once a month for treatments at MD Anderson and used to stay at hotels in the med center area but just a short drive to downtown the hotels are cheaper and nicer. The staff is always really nice and helpful here. The only bad thing is the restaurant, I know that they are trying to fix the food but for the time being don't waste the money. They do have a cute little area set up with fresh fruit and oatmeal in the morning for free. They also have a shuttle that will take you to nearby restaurants so you don't have to take your car out of valet. The other downside is the $24 valet fee but most hotels are charging that now so I guess its the norm. The bar is a nice place to have a little nightcap and the bartenders are friendly. I would recommend this hotel to any friends and I always find good deals on the hotels tonight app.

11/03/15 | Link | Rating: 4.0
22. Stephanie C.
Stayed here one night for the JayZ @ Beyoncé concert. It was in walking distance to Reliant Park where the concert was being held. They offer overnight valet parking for $28. The valet drivers are friendly and speedy. The rooms are very clean. Furniture is nice and new looking. Shared the room with 3 other girls. Room had king bed and pull out, which was very comfy! I really loved the fact that our room had 2 full bathrooms. They have a full service bar downstairs which offers appetizers etc.. The food wasn't great and bartenders were very slow. They should have beefed up there staff for a Friday night in my opinion. Overall I was very pressed with the rooms, front desk & location of this hotel. I will defiantly come back here! We only paid $140 for one night.

19/07/14 | Link | Rating: 4.0
23. Issen A.
If you're looking for somewhere to stay that's just a hotel this is that hotel. It's well decorated and nice but it's so blah. There's not much atmosphere and nothing interesting enough to make me return except the price. I got it on Hotel Tonight for 150 a night.  The staff was friendly but most times when I walked by they were sitting down or just hanging out and talking to each other. No one recommended the restaurants in the hotel or near by.  UGGH worst problem with this hotel is the LEGION of homeless people who hang out on the south east corner near the hotel. If you went out to bars and stumbled back this could be particularly disconcerting.

I stayed on the 10th floor and a big design flaw is that when you go to the bathroom if you forget to close the windows in the room or the bathroom  door everyone can see whatever you're doing in the bathroom. The bed was AMAZING i slept like a baby.

The bedroom was decorated well with a desk and  chaise lounge to sit around in. I didn't see a gym so I don't believe there is one. The parking situation was a little annoying. You can park on the street after 6pm for free but you must move into one of the surface lots by 7am. There was one up the street that was 12.00 all day so you could be beat the 26.00 hotel valet fee.

I would try the Hilton or the Hyatt for a bigger experience.

07/08/14 | Link | Rating: 3.0
24. Sam W.
This place has a lot of potential but needs to get their act together...The nicest people I encountered here were the bellmen working at the front door...We were a group of 4 who wanted to come here for a cocktail after and event and the Cathedral across the street...There were only 2 other people in the entire bar when we arrived...The atmosphere has a fresh modern lounge feel...My friend and I went to the bar to order the drinks for our party...I ordered a Vodka Martini and a glass of Chardonnay which seems pretty hard to mess up...The Martini was served in a glass with with only about of the 4th or the glass full...When I mentioned to that it looked a little slim he said here we serve them a "finger from the top"  it was clearly 3 fingers from the top and not even half way full so I just went with it...He poured and Pinot Grigio instead of a Chardonnay because he "did not want to open a new bottle" WTF...Once again I just went with it...Just as my friend began to order drinks he darted off for about 10 minutes...He came back he seemed a little bothered or caught off guard so we ordered a second round of drinks then paid out...It seemed like he was may be a barback and there may have been a larger event going on somewhere else in the hotel...I may give this place another shot next time in the area and hope that they have better service....

22/12/14 | Link | Rating: 2.0
25. Jose V.
The hotel is so cool.  The staff is super friendly. Valet parking is required. Self parking is available a couple blocks away, but is downtown, so be extra careful.

The rooms are really big. The designer bathroom is a dream come true.  Comfortable beds.

Complimentary Wi-Fi and they have a shuttle service to the downtown (about 2 miles radius)

23/07/14 | Link | Rating: 5.0
26. J R.
My reception turned out better than I could have imagined. I cannot comment on the lobby for the appetizers as we didn't join in, but the feedback was good from guests. I had 100 guests for a seated dinner, everyone fit nicely. We had steak, some people had to have them re-cooked (too pink for them), but it was not an issue with the staff. Everyone that worked the night of was great! Our suite they provided worked out amazing with it right on the same floor. I dealt with Natalie at first, she was very nice, and then Kristal, who was also very friendly. They were responsive and I could tell they cared. We were very pleased with how things turned out and I recommend it for a wedding reception.

25/11/14 | Link | Rating: 5.0
27. Ochanya O.
Nice hotel in downtown Houston.

Came here for a quick getaway and was pleased with the level of service. The staff was very kind, courteous, and attentive. My room was beautiful with a great view. I could definitely come here again.

23/12/14 | Link | Rating: 4.0
28. Talib A.
I thought this place was pretty sweet. Close to mainstreet bars and attractions downtown. Cool, modern decor, nice bar down stairs, modern bathrooms. I would definitely recommend it and check prices on the Hotel Tonight app as we found a room there for $80ish.

We stayed 1 night (after a raucous night on the town), and had a blast. Overall, a good upscale hotel at a reasonable price.

17/12/14 | Link | Rating: 4.0
29. Farrah A.
They've gone from "The Sam Houston Hotel" to "Alden Hotel" and now back to "Sam Houston Hotel." Despite the confusion, it's not bad for a $150/night stay. It's in the heart of downtown, they've got a revamped bar (Sam Bar) downstairs, trendy lobby, onsite restaurant (17*) and pretty popular terrace perfect for quaint weddings and banquets.

My room had a nice view of Downtown; I was on the 9th floor and could see Chase Tower and a happenin' Main Street. You'll find that the bathroom and room is larger than most boutique hotel rooms.

The major downside is the service. There aren't ice machines on any of the floors, so you have to request it. I was in the bridal sweet and we requested three buckets of ice. More than an hour later, someone showed up with ONE bucket of ice. Fail. This seemed to be a reoccurring theme other bridesmaids experienced.

As for the wedding in the terrace, by 9pm the room was uncomfortably hot. The vents over the dance floor where kickin', but everyone at the tables was miserable. Being the maid of honor, I took it upon myself to request multiple times to turn down the thermostat and make sure all the vents were on. It's as if they wanted to cut the cost of the AC halfway through the event. Awful! And the $28/day parking, I didn't mind paying. I did, however, didn't like being charged $16 extra. (I paid the difference for a friend who left her car there overnight - she already paid the $12 daily rate - and there was a $16 difference for the nightly rate. They charged me the full $28.) Also, my room (914) was missing the blackout blinds for one window, so it was a bright and sunny morning at 7am - not fun for a gal who stayed up til 4am the night before.

I'd recommend SHH for a business night stay, but honestly, I prefer the Magnolia down the street. They have a rooftop pool and better, organized customer service.

29/05/14 | Link | Rating: 3.0
30. Angela E.
I attended a lunch function here and have been waiting an hour for the valet. It was a scheduled event that clearly they did not properly staff. I can't speak to how the rooms are as I was just here for an event, but if this is how they treat their guests, I would avoid it at all costs.

Update - still here and they wrecked another persons car.

27/03/15 | Link | Rating: 1.0
31. Christine Kassandra H.
The bar on the first floor and the 2nd floor where the event area is smell like sewage. The old fashioned we ordered at the bar was one of the most disappointing drinks we've had.

01/02/15 | Link | Rating: 1.0
32. Julie B.
I had a wonderful experience having my wedding ceremony and reception at The Sam Houston Hotel. The Veranda Room is gorgeous, and the hotel made several notable updates to the space between the time I signed my contract and the day of the wedding - new ivy on the wall, chandeliers and additional greenery lining the open window.

It was the perfect backdrop for a morning wedding with so much natural light coming into The Veranda Room. Our guests were so impressed by the hotel, and the staff was so helpful. Love this place.

12/08/14 | Link | Rating: 5.0
33. Jennifer F.
Holy Rear Window! This place is a voyeur's dream come true. There are thin, light-colored mesh blinds on the windows. In our room these were in the sleeping area, so apart from being a nuisance for sleeping-in they really weren't a problem. However, I could see out our window right into another guest's bathroom. Luckily I only witnessed shirtless tooth brushing instead of a murder.

This hotel has potential but with some serious quirks. The lobby, bar and restaurant are all decorated very swanky with sexy long low back couches, hot lighting and enameled paint.  Hallways are nice and large, and the rooms are spacious, clean and nicely appointed. Hotel staff was friendly and attentive. The complimentary shuttle was wonderful and our driver couldn't have been nicer. Also, a free continental breakfast is provided daily in the lobby.

Drawbacks, apart from the transparent blinds, beds and pillows are not comfortable (woke up every day with a sore back). Only one small wastebasket in the room. One more is definitely needed in the bathroom, and the glass shower door-although sleek and modern- dripped water on the floor making a mess in the bathroom.

This hotel is fine for a night or two get away. It's reasonably priced and met our needs. With the proper small fixes this place could be a real find. [Insert Hitchcockian side profile]

18/01/15 | Link | Rating: 3.0
34. Seth C.
This place is horrible.  Don't let the pictures fool you.
The staff is friendly and the location is great and you get Free wifi,  but otherwise the accommodations felt gross; stained towels, stained sheets, grime all over the bathrooms and the elevators smelled absolutely putrid.  

I didn't see the stains until the next morning of course. I mentioned it to management and although they were nice I don't think they spend much time doing quality control and it show in all aspects of this hotel.

Their complimentary breakfast was semi-brownish bananas and stale bagels all jammed onto one tray on one table with coffee.  No napkins, No knives for cream cheese!   Seriously!!!

They also like to 'mistakenly' charge you for extras.  They charged me for two days of valet parking when I really used one day. They charged me for room incidentals when I absolutely did not open any of their cheap cookie bags or water bottles.  

I had to spend at least an hour on the phone with managers to get a refund.  They never refunded me any of the funds. I had to dispute it with my credit card company.

I don't recommend this hotel at all.

25/04/15 | Link | Rating: 1.0
35. Ashley M.
I'll give the Sam Houston Hotel 4 stars. We stayed here for two nights as part of our honeymoon. 9th floor with great view of Minute Maid Park - it was awesome! We booked via Hotwire.

When we arrived the first night, we were unprepared when it came to parking so we succumbed to $28/night for valet. The valet was prompt and offered to help with our bags. The man working the front desk was very nice and courteous. We ordered room service and it was faster than they said and the lady who delivered our food was very friendly and wished us well. The bed was huge and so comfy! There was a Keurig in the room so it was great to wake up and just pop one in and have a cup of coffee without even leaving the room. The air conditioning was superb and would leave the room chilly in less than ten minutes. Also, free WiFi - I know some hotels will charge an extra fee.

The second night was less than stellar. We arrived around 10PM after jaunting around Houston for the day. We pulled up outside the hotel waiting for the valet and no one was there. We continued to wait for several minutes and no one appeared to be rushing to park our car. i had to go inside and inquire at the front desk. Lady at the front desk said the valet was "off site" and to just leave the keys and it would be parked. Great, right? Then the next morning the valet was missing again and we had to go get the car ourselves. Still mad that we had to pay $28 for nothing that second night.

So the only problem we really incurred was the valet issue, so I'm sticking with my 4 stars because I can find no reason for 3. It's a great hotel with friendly staff, comfy rooms, and modern decor. If you don't need to park your car this is a great place to stay in downtown Houston!

13/06/14 | Link | Rating: 4.0
36. Alice G.
Cute boutique hotel downtown Houston: upscale and affordable.  I would give the room a four, and everything else a 2-3- quite a few quirks, glitches, but nice modern rooms and great potential!

After a really painful check in process in the sleek lobby area, I was relieved to find my tiny but impeccably designed room quite suitable to my taste and needs.  Water! Snacks!  Groovy Chaise lounge! Designer paint colors, fabulous furnishings and a modern bathroom slathered in granite...plus a comfy bed.  Quite honestly, this is one of the nicer rooms I have been in in the last year.

I used the free shuttle service to get to the convention center- excellent! Upon my return, there was a note and some treats from the front desk apologizing for the weird check in.  Nice!

So some of the glitches:

No toilet paper.. At all.  But there were tissues! (Woops!)

The $4 Voss water tasted like bad tap water....hmmmmm

Room Service: I could not find a menu in the room so ordered salmon and a glass of wine. It was $78!!! I sent the wine, a 3 ounce pour at $22/glass, back!!! Ridiculous!  So watch out there!  Also: the $36 Salmon was a 5 oz fillet with a little rice. No veggies, bread, ice water, nada. Hmmmm .

Room service never picked up the tray. That nasty salmon greeted me 8 hours later, still on the floor at 7 am!

Breakfast in the associated restaurant was pathetic- a business party of 6.  I am submitting that review separately.

So there is room for improvement for sure, but overall for one night, this was ok.

11/02/15 | Link | Rating: 3.0
37. Steve-o C.
Rooms are hip, modern decorations.  not cheaply done.  bathroom very clean. all modern fixtures. would be better with a tub but oh well
pros: great location (near rail stop). great helpful staff.  hip, clean modern decor.  reasonably priced for this level of hotel.  Awesome, creative bar drinks, restaurant is outstanding for dinner

cons: small lobby Area that is usually filled with wedding/events.  needs on site amenities for just relaxing (pool, spa etc). no blackout window coverings mattress was just average

will visit again and suggest to friends

15/03/15 | Link | Rating: 4.0
38. Simara J.
Went here for valentine's day weekend. It had the potential to be a great experience, but there were enough annoyances for me not to return. Our blinds didn't work in our room. The television remote didn't work so we weren't able to watch it until it was almost time to leave. Our breakfast in bed was extremely expensive and the food was dry and the portions were tiny. With mimosas, two breakfast entrees ended up costing over $100 and it was not $100 quality food. I had to send back my eggs Benedict because it didn't have hollandaise sauce on it. and when it came back, it had 3 drops that I could barely see...I thought they had forgotten it again until I looked very closely.  My boyfriend's omlet was tiny and flavorless. They ended up giving us a credit for one day of valet to make up for all the incidents...which was also super expensive.

I don't mind paying for high quality products and services and we knew we were in for an expensive weekend, but we paid top dollar for an average experience and we do a lot of traveling. We've had a better experiences at Staybridge Suites or Hyatt Place. The staff remained friendly throughout all the mishaps though. That was the most positive thing about the experience.

19/03/15 | Link | Rating: 2.0
39. Stormy B.
Stopped in for a nights stay with my mom. Very polite staff from the moment we arrived.

Facts:
- complimentary driver around downtown only. You just step outside they call him for you, take you where you want to go or recommend places for you to go if your new to the area.

- complimentary breakfast: bagel, yogurt, fruit and oatmeal. Nothing big it fancy but perfect for on the go.

- clean rooms and comfortable beds!  

Very hip!!! If ever in the area again this will be where I lay my head down! Everything was just so easy!!!

15/04/15 | Link | Rating: 5.0