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The Westin Houston Downtown in Houston, TX

The Westin Houston Downtown in Houston, TX

Specialties

The Westin Houston Downtown is near the convention center, a serene park, and major highways. Sports fans will be close to Minute Maid Park, the Toyota Center, and BBVA Compass Stadium.

 

Company Info:

Rating: 4.12

Address: 1520 Texas Ave, Houston, TX, 77002

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    Comments (17):

    1. Jamey F.
    As a travel pro (300 days a year) I appreciate a historic hotel or well themed one at that.  So yea.. I definitely miss the Inn at the Ball Park.  And as a SPG member I'd have to say they're still working out the bugs from the corporate transition.  All in all it is still a unique hotel but there are better corporate choices & a better historic choice also.  However the lounge staff are always worth the visit!

    23/11/13 | Link | Rating: 4.0
    2. Brian L.
    Cool building, clean rooms. This place is nice. Would definitely recommend it for business travel.

    09/06/14 | Link | Rating: 4.0
    3. Rob C.
    Stayed this Labor Day weekend. Used to live in Houston and didn't know there was a Westin downtown. The room was huge, pristinely clean, unbelievably comfortable linens. The staff was great, especially Anthony in room service. I will stay here every single time I return to Houston.

    02/09/14 | Link | Rating: 5.0
    4. Jennifer M.
    Beautiful hotel, Great location, rude staff.  I'm a gold starwood member and have never had such bad service at a starwood hotel. This hotel is owned by Landrys,  which I'm guessing is the issue? Check in- no smile, eye contact, no offer to restaurant while I wait for my room or ask if I've ever been to the hotel before. No welcome period.  I called the manager on duty to explain but received no follow up. Called for my car and the valet never received the message. Sad because the renovation is beautiful! Next time I'll stay elsewhere.

    24/09/14 | Link | Rating: 3.0
    5. Matt T.
    The hotel itself, location, rooms, prices...those are all fine. The issue I had was with room service. My order couldn't have been more wrong, not once, but three times. I eventually gave up and skipped breakfast altogether. Total disaster. Otherwise, this is a fine property, especially if you're looking for something close to the ballpark.

    14/03/14 | Link | Rating: 3.0
    6. Joe D.
    Surprised at how wonderfully designed the rooms are. Compared to other Westin's I've stayed at they have it going on at this place.

    06/11/14 | Link | Rating: 3.0
    7. B N.
    As an elite member of the SPG program, I have stayed in numerous Westin locations and this location is very good. 5***** star rating as follows:

    3*** stars for nice room: The ceiling was high which made the room spacious. The room had a ceiling room, which was different from most Starwood hotels. The furniture in the room were all solid black wood and gave a nice sophisticated feel to the room. Most rooms in Westin have a closet which take  up a lot of space in the room. This location did not have closet. Instead, the room had a nice solid wood wardrobe and gave the room much more space. The room had a lot of power outlets. The lamps also had built in outlets. I was able to charge my computer, iphone and ipad at the different outlets at the same time.

    The bathroom wowed me with the little details: built in shelves on the wall. A digital scale was available in the bathroom. The bath tub had both regular shower head and rain forest shower head. Robes and hair dryer were available as well.

    Bed and bedding was clean and comfortable as expected from a Westin hotel.

    2* star for service: Check in was fast and courteous. I was offered elite member gift without having to ask for it. Housekeeping was quick to bring stuff to my room when I requested.

    I definitely return to this Westin in the future when I visit Houston.

    07/09/14 | Link | Rating: 5.0
    8. Jenny G.
    This is one super nice hotel!  Me and my wife and my in laws all stayed here the night before our cruise and what a great hotel this was.  Super classy and not over priced the Heavenly beds really are heavenly.  Will love to stay at this hotel again if the need arises.

    05/01/15 | Link | Rating: 5.0
    9. JW U.
    Outstanding in every regard. Clean, fresh and updated. A model Westin hotel and perfect stay.

    12/01/15 | Link | Rating: 5.0
    10. CP M.
    First the good : the room was large and very clean,great shower!

    The bad: front desk staff where very unorganized and under staffed. Also there is not a starbucks or gift shop onsite .

    26/03/15 | Link | Rating: 2.0
    11. Micaela G.
    I was very happy with my stay here-from the great front desk staff, to the comfortable bed and tasty room service I will definitely be back! The location was great, plenty of parking and attractions within walking distance. We stayed in a corner room that had a nice view with windows all around the room. The room was beautiful, with some great extra touches like a sewing kit, nail file and extra towels. I was also surprised by the price of the room service, much less expensive than anticipated! The room was also spacious with high ceilings and lots of light-very nice!

    It's always nice to be put in a great room when you book through a third party site ( hotels.com ).. I'm always a little worried you'll end up with the worst room right by the elevator but I think we had one of the best locations on the floor.

    All in all, when visiting Houston this will be one of my first choices!

    27/05/14 | Link | Rating: 5.0
    12. Mark M.
    Formerly the Inn at the Ballpark, Westin's newest Houston property is a stone's throw from Minute Maid park. Too bad the Astros seem to be sinking further and further into doom. :(

    I digress.

    I had heard inklings that this property was not that great. So, when I walked in and saw this beautiful lobby, I was pleasantly surprised.

    This Westin is pretty small. Significantly smaller than the properties in this immediate area. This can be a good or bad thing--depending on how you look at it. It's a 10-15 minute walk to George R Brown. It definitely has a lot of leftover "look and feel" from the previous brand. This is mostly a good thing, minus the restaurant (which is pretty hideous). The lobby is spacious and invites relaxed conversation. Cool bar area, too.

    The staff is still getting their groove following a brand change. When I checked in, they seemed to be unfamiliar with Platinum amenities and other business related to the loyal traveler. No worries, they'll get it all soon. It was evident that they're trying hard.

    Onto the room.  The hallways are beautiful. Lots of dark wood and cool gray tones. Definitely not what you're used to at a Westin. My room (on the 11th floor - I can't be sure if every room would be the same) was exceptionally beautiful. It smelled and seemed brand new. Part wood floors, part carpet. Beautiful colors. Lots of light. Big bathroom. Awesome waterfall shower head (I'm 6'2" and I had plenty of clearance). Amazing Westin bed. TONS of easily accessible outlets and efficient workspace. Also, there's a ceiling fan. This is almost worthy of an entire Yelp star (hot as heck in Houston). Oh, and the AC works great.  

    Valet parking is the only option. Comes to $28/night. Way cheaper than the Hilton down the street. The restaurant is decent. In line with Westin's push to offer healthier options. Breakfast buffet is $16.

    Two areas where they need to improve:
    - The bathroom floor (wood) was pretty filthy. It looked as if it hadn't been cleaned in a while (to the point where I was weary to walk barefoot).
    - At check-in, a 4pm late check out was confirmed. Come 2pm on check out day (during which time I was leading conference calls) my room phone is ringing off the hook. Housekeeping calling to ask me to leave. Tsk tsk.

    Overall, I really like this Westin. Assuming the rates are right (and reflect that it's a bit of a walk to George R Brown), I'll stay here frequently.

    07/11/13 | Link | Rating: 4.0
    13. Tracy E.
    Older style, more gracious property than other city hotels. Bed and pillows were very comfortable. Nice stay.

    09/04/15 | Link | Rating: 5.0
    14. Kristina O.
    Treated myself to a room here after a stressful month of work. I wanted to relax in a big bed with a robe and room service. The room was large and beautiful with a super comfortable bed, clean bathroom, big tub all updated coffee maker, TV and alarm clock. Honestly I didn't want to leave! I enjoyed their room service twice! Once for dinner and the other for breakfast. Their grilled salmon salad was so good I still crave it! The one problem was that my food cost more than my room. I felt so refreshed after my one evening here and I will totally be back to stay again. They have a text the valet service so that you don't have to wait in a line.  Just text as you're leaving your room and the car will be there when you exit. My stay was 100% perfection from beginning to end.

    04/04/15 | Link | Rating: 5.0
    15. Alison H.
    Lovely room, spacious, clean, and well-appointed. The bathroom was palatial.  They were thoughtful with the products and goodies in the room (tea accessory packet, Q tips and cotton balls, Nice little details.) My room looked out at the church across the street. The concierge staff were helpful and professional.

    Now for the not so great things - parking and internet are expensive add ons.  It seemed puzzling that parking would cost so much in an area that felt so dead. The location was less than ideal if you like to be able to wander around and check out the surrounding area, bars, restaurants. Lots of construction, dim lighting on the city blocks near the hotel, and no people. The hotel bar was your average bar, nothing fancy, and not particularly good food. If I come back to downtown Houston again I think I'd stay somewhere closer to discovery green, which seems to have more going on.

    01/02/15 | Link | Rating: 3.0
    16. Amy V.
    What it is: A modern hotel with spacious rooms, very comfortable beds, friendly staff, and really reasonable prices for delicious in-room dining options!

    Parking: There is no self-parking on the property, so valet parking is required at $26 a night. They give you a ticket, and what I really liked is that you can just text them your car number in your room when you're ready to leave and your car will be waiting downstairs in 10 minutes. If you want to save a little cash, park across the street in an open lot for $20 a night.

    Room location: It's important to note that there are rooms that face inward, towards the lobby. I got one of these rooms on the 2nd floor, so I was never able to open the curtains and therefore get natural sunshine. I would wake up in the morning, feeling like it was still the middle of the night. If you need your vitamin D, call ahead and request a room that faces the outdoor world! On the plus side, my room was also able to pick up the free lobby wi-fi. So I guess it's a give and take.

    Location: There's not much going on in the surroundings, so don't expect a happening nightlife, accessible convenience markets, or restaurants.

    In-room dining: I normally never order food at hotels, but because we had limited for food nearby, in-room dining was a really great option! The food is delicious, and they give you a great portion for the price!

    27/04/15 | Link | Rating: 4.0
    17. Sandy M.
    First time staying here at the Westin hotel and i love it! This is now one of my favorite hotels to stay in houston. My family and I drove in from New Orleans to Houston so we were exhausted. The employees greeted us at the front and helped us with our luggages and bags to the room. Our rooms were beautiful and clean. We ordered room service and let me tell you, the employees were very professional! They greeted us and asked where can they place the food tray and waited on us. Great manners. And i love that! Excellent service! The food was so delicious! We ordered late night dining and breakfast for the family and it was so good!

    Although, i feel like the female employees at the front desk were not so friendly. They just stared at us when we walked out of the hotel and when we came back. But other then that, i had an amazing stay here. I would definitely come back to stay here again whenever I go to Houston.

    18/02/15 | Link | Rating: 5.0