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The Westin Houston, Memorial City in Houston, TX

The Westin Houston, Memorial City in Houston, TX

Specialties

Westin Houston Memorial City is near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space.

 

Company Info:

Rating: 3.84

Address: 945 Gessner Road, Houston, TX, 77024

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    Comments (37):

    1. Bonnie B.
    I loved this hotel. Customer service was great. It was clean and well designed and the beds were comfortable. I will definitely be staying here in the future.

    18/03/12 | Link | Rating: 5.0
    2. Cynthia k.
    i have mixed feelings about this westin. it's brand new and all the facilities are very nice.  however, the service was fairly mediocre and seems pretty inexperienced.  perhaps with time they'll work out the kinks.

    came for a wedding weekend - the front desk staff was pretty clueless that guests were to receive arrival bags with information upon check in.  while we were waiting to get things cleared up, a group of rowdy guests had apparently had some sort of accident in front of the elevators.  rather than block off the area, stop the elevator the mess was in front of, etc., the staff continued to allow guests to get on and off the elevator, stepping over or around the mess.  where's the clean up crew?  or at the least, a "caution, wet floor sign"?  

    similar amateurishness in the banquet room.  a server spilled red wine on my date's shirt.  now, i understand accidents happen.  the solution is not to come back with a napkin dipped in bleach (what did happen).  the solution is to offer to dry clean the shirt and bring it back the next morning (what did NOT happen).  

    the rooms are fine.  westin toiletries tend to be on the heavily perfumed side, so not my favorite.  location is fine.  parking garage is poorly labeled and a little tricky to find.

    all in all, i think this place needs some time.

    13/12/11 | Link | Rating: 2.0
    3. Jason X. Z.
    This place is such garbage. For a Westin, especially a recently built one, this place is awful.
    I've stayed here four times now, every time we get a corner suite.
    There are tons of cabinets, storage, shelves....and they are all empty. The mini fridge...empty.
    They leave two bottles of water and ice bucket. No food, drinks, nothing. Not even a plastic fork.
    The furniture is cheap and uncomfortable.
    The service is slow and not helpful.
    I brought take out since the room service is not good at all. The front desk called to make sure my room was ok..i asked for eating utensils..that was 500pm yesterday! We never got utensils. Try eating fajitas and enchiladas with no fork..
    Woke up early next morning, traveled all over this place looking for a bottled water. only found an ice machine. The executive club, which stinks literally, does not open until 6. Had to go get water from front desk.
    Went back to executive club for coffee and newspaper at 610 am..told me coffee isn't ready yet, maybe about 15 minutes.
    You get the picture. I expect much more from westin properties.
    I'm a Houston resident and I hope other hotels are treating our Houston guests much better than this!
    Dont judge a book by its cover right. Nice looking from the outside. Dont expect much if you are used to paying and getting more than la quinta.
    -Frustrated

    04/12/11 | Link | Rating: 2.0
    4. Vicki P.
    Would have given it five stars but housekeeping missed a few things. Over all a very clean and quite room and the bed had to be the best I have every slept it at a hotel. Was 5 min walk to our Corporate office... Would stay there again!

    31/08/13 | Link | Rating: 4.0
    5. Cornelius V.
    Stayed here a few times.

    Rooms brand new. Always got upgraded to deluxe corner rooms as a plat, and after 3 stays, I got a king executive suite with balcony. It's huge. Delightful. 800sqf. Insane. Kitchenette 'n' everything. Bose sound system for the living room tv (mmmmmhmmm). Two mini fridges. 1.5 bathrooms. Shower AND bath. Whaaaaat. Thing is, the balconies face the hospital, not the delightful freeway. So I can't stare at the insane driving of Houstonians from outside while sippin' a vodka soda. And the "executive" suites face the massive fucking air conditioning units. So, it is impossible just to crack the balcony and get some air without the massive "BRUUUUUUUMMMMMMMMMMM" noise that the rooftop HVAC emits. But I won't hold that against the hotel. For some reason, because everything else here is great.  However, it's really lame that my room doesn't have any physical glasses, just plastic cups for drinks and a'toothbrushin. I mean, for a westin, a glass cup for my vodka soda+toothbrush would be nice. That's all I care about when at a nice hotel. Well, that, and upgrades.....really.

    Club lounge is nice, but I haven't stayed a weeknight with the free booze. Regardless, it is pretty well stocked on the weekends. I pillaged it. Sorry. Breakfast on the weekends 0700-1000

    The gym is one of the nicest gyms in a hotel I have seen for its medium size. Beautiful view of the Houston sprawl and the Katy freeway. Bench press as well. Helps me form nice boobs for a few days.

    The pool is well conceived but not good. It actually gets chilly there, and it's always windy. The pool is nice, but stupid cold. Lately it has been heated, but not too heated, which can be a good thing on a non windy extremely hot day. The deck does not get exposure to the sun. And the hot tub is lukewarm at best. I've seen the thermometer get to 65f and no hotter.

    The parking charge sucks, but can be mitigated by parking in the residential neighborhood west of the hotel and walking 12 minutes. 10 minutes if you jump the fences that border the med center and resi neighborhood. The residents don't like it too much, but whatevez. Not paying for parking makes it worth it.

    Fabulous hotel if you don't consider the location, which is pretty dead. But hey, you're close to Katy and a freeway with no speed cops?

    20/12/11 | Link | Rating: 4.0
    6. Tina B.
    Recently stayed here Jan 13-15 for a Salsa Congress. A very nice hotel with great views from my room on 14th floor. The rooms were spacious, comfy, & clean. The room had a fridge but no microwave. You pay like $9 a day for WiFi in room O_o. Parking is about $12 a day. You have to pay for breakfast no complimentary. The ballroom/ conference room was beautiful...nice decor! Have to use your key card for elevators too. Ingredients restaurant on third floor has Starbucks, sandwiches, drinks, & pastries. The hotel is in a good location. You can walk across the Sky Walk from third floor near Ingredients to go into Memorial Mall. I would definitely stay again.

    20/01/12 | Link | Rating: 4.0
    7. Yangfan X.
    I like this location because it's close to work.  

    The hotel is literally brand new.  Out of all the Westin's in Houston, I'd stay at this one.  Has the usual Westin amenities (heavenly bed, showerhead, etc).

    Pro's:
    1. Easy access from parking garage. If you stayed at the Westin in Galleria, you know what I mean.  The garage is also gated, so your car feels safer (gated as in like there's a metal gate door, not just a swing arm gate).
    2. Lounge access on 17th floor for breakfast and afternoon treats and booze and water.
    3. The desk is configured with HDMI ports and plugin's, makes for connecting you laptop to the TV much easier.
    4. Pretty sick infinite pool on the 18th floor as well as a loungey area.  
    5. Gym actually has a bench press.  I've never seen this anywhere.

    Con's:
    1. Regular rooms are smaller than the other Westins  
    2. No swivel on the LCD TV that's mounted on the walls, which means you can't watch TV when you're sitting at the desk next to the TV.
    3. Energy corridor, so may often be sold out.  You're also competing against other consultants with status for upgrades.

    City center is around the corner so there's some really good food and HH.  There's also some other cheaper places down the street on the other side of the 10.

    Haven't been upgraded yet, so will update with what the suite looks like.

    27/07/11 | Link | Rating: 4.0
    8. Roger E.
    Very modern, clean and expensive. Self parking expensive. Valet parking even more. Charge for WiFi. Had major party on our floor kept us up most of the night. Need to use room key to use elevator. When key doesn't work you can't get to your room. Need room key to get in and out of the garage. Lack of signs to find pool, spa, fitness room, cafe, etc. You can get lost easily. Security for everything. Why?
    Great beds.

    21/03/12 | Link | Rating: 2.0
    9. Kevin W.
    This very well may be the best Westin location...

    I have stayed here twice now, both were 5 star experiences. This venue is stunning, with a courteous staff who is also resourceful. The modern clean feel is perfect, along with some really cool amenities. They have a pool that has 360 views of Houston and the surrounding area, on the top floor. There is a daily happy hour for guests including drinks, appetizers, and views. Food here is delicious, especially the steak. There is a hip bar/lounge inside with friendly staff who will mix you a drink. The surrounding area hosts a few local restaurants and bars, with a mall right next door. The room itself was the nicest Westin room I have seen. Spacious, with cool views from both rooms, along with a shower that forced me to stay in for 20minutes, it was great. Highly recommend the Westin Memorial City location - for the staff, rooms, food and convince. Next time I visit Htown, this is where I will book.

    23/08/13 | Link | Rating: 5.0
    10. Jackie W.
    Love their bed, design, and everything.

    It's new and I think the rates are fairly reasonable.

    29/09/11 | Link | Rating: 5.0
    11. Jeena L.
    Only reviewing for the use of the conference rooms and facility. Attended the Center for APAC Women Conference here back in September 2011 and enjoyed the space and size of the rooms we used. For parking, if you're frugal, instead of parking at the hotel garage, just park across the street at memorial mall and walk over.

    The breakfast that was offered by the hotel for the conference was absolutely amazing. Hot breakfast, fruit, coffee, teas, pastries, yum! I wasn't a fan of the lunch options though, the hotel could have done a better job or offered something better than just plain sandwiches and chips.

    The only downside is that it was FREEZING in all of the rooms which made it difficult to concentrate on some of the workshops.

    10/10/11 | Link | Rating: 4.0
    12. Chris L.
    Pretty sweet suite.  Don't know the price cuz it was comped for a function I emceed.  But I do know this:  The bedroom in the suite had an extremely comfortable king size bed, a flat screen, desk, leather chair all kinds of lamps, its own thermostat, fridge, ironing board, giant bathroom with a separate shower and bathtub and a succulent plant in a pot on a table.  It had one flimsy plastic cup in the bathroom.

    No bed bugs.  That's always a plus these days.

    The main part of the sweet had a flat screen with Bose sound system, microwave, fridge, its own thermostat big couch, half bath, round table with two chairs and an oddly placed full-length mirror on an angled wall.  If you want to get a good look at yourself you either need to stand about 12 inches away from the mirror directly in front of it, or you have to stand on the table.

    Bottled water is complementary.  Whaaaaat?  That's right.  Free.  Hydrate yourself.

    It's right next to a busy Houston freeway so that adds some big city ambiance.  But, noise wise, it's no worse than sleeping in you car on the freeway in the emergency lane.

    Oddly, there's no dvd player in the suite or the entire hotel.  Nice staff, but they weren't sufficiently saddened at my disappointment for their lack of dvd players in stock.

    The executive club, or whatever they call it, is nicely stocked with complementary white and red wine, several beers, your standard sodas and cheez-n-krackers which is pretty nice after a three hour flight with a screaming kid in the seat behind you (me, in this case).  Good continental breakfast, too.  

    The O24 Grille kicks ass.  Excellent steaks and creme brulee with lavender!  Not in those cliche round ramekins you see in every restaurant, but in a shallow square dish with perfect caramelizing that'll make you want more.

    The hotel is across the street from a mall, a Cheesecake (yuck, ALWAYS bad service, no matter which one you're sentenced to) Factory, a Target and a Hockey Rink.  It's connected via a skywalk.

    I'd stay there again, especially for free.  But I'd even pay.

    05/10/12 | Link | Rating: 4.0
    13. Andrew R.
    This was my first time visiting Houston. I was speaking at a conference in the hotel, so the room was comped.

    First of all, Houston is a massive city. Rush hour (I am told) goes from 4-7PM. This hotel is over 20 miles from the airport (Hobby).

    The hotel is attached to a hospital, so make sure you pull into the first parking garage. It isn't free, but at $12 a day, not bad compared to the DC/Baltimore prices I am accustomed to.

    Check in was polite and seamless. I didn't see the pool on the 18th floor, but someone told me it was spectacular.

    The room I got had a huge fridge. Internet was fast and free,

    Someone mentioned that the TV was affixed to the wall and unmobile. This was kinda pain since I was working at the desk and had a bad angle for viewing.

    I walked across the skywalk (3rd floor) to the Target.

    I picked up some Shiners and a few food items and walked back.

    Make sure you take the staircase down by the Cheesecake Factory, otherwise it dumps you in the mall on top of a huge skating rink.

    Keep your room key to get in and out of the garage (RFID chip in the card, just place it against the sensor).

    The elevators also require a key card to access the floors above the 3rd.

    14/06/13 | Link | Rating: 4.0
    14. Mike F.
    Of the three Westins in the area, this is the best one.  It's newer, shinier, and the staff are friendly.  They could upgrade the food, as it's ok, but not great.

    31/07/13 | Link | Rating: 4.0
    15. Fer L.
    Very impressed! the room was big, neat and very clean. Memorial city Mall is  just across the street, which was also very convenient. Stayed in the 18th floor and had an amazing view @ sunset.

    01/11/14 | Link | Rating: 5.0
    16. Tabita L.
    We stayed here for my husbands birthday and it was perfect!!!!!!!!!!! Skyline is beautiful!

    25/10/14 | Link | Rating: 5.0
    17. Eric V.
    My wife and I booked this hotel last night just to get away for a night. We had never stayed here before and didn't look at any reviews before going. Upon arrival at the hotel, we were met by the valet who offered either valet or self park. There's about $10 difference between the two choices, but we elected to self park, very easy. There is some confusion about which elevator to take, but not hard to figure out. Check in was a breeze and we had booked the westin package which includes breakfast for two, always recommended. Our room was amazing. It was just a regular King, but the room was so big and we asked to be on a high floor, and got the 16th, which is only two levels down from the pool deck. The bed was super comfortable, and the bathroom was huge, as far as standard hotel bathrooms go. Our favorite part was the pool deck, Westin really went above and beyond when it came to this. Half of the entire 18th floor is the pool deck, which includes a very nice Infiniti pool and separate hot tub. There are numerous chairs and lounges on the deck and it has an amazing view of downtown Houston. The deck area is covered, but also has the wind whipping through there because there is a terrace of sorts wrapping around. Its great because it keeps you cool and drying off happens pretty rapidly once you get out. Also, there is great music playing off the speakers up there. We had a fantastic time. My only complaint was it said the hot tub was off limits to persons 16 and younger and believe me, we had a bunch of kids in there. If you're going to put that kind of rule, you better enforce it. That was my only complaint, but not enough to downgrade a star. We slept great and didn't have any problems.

    Breakfast was literally amazing. Because we had the breakfast deal, we got the buffet and on Saturday, breakfast lasts from 7 am - 2 pm. The scrambled eggs, various fruit, sausage and bacon, with muffins, pancakes, and a host of other food was simply awesome and not at all what we expect from a hotel breakfast. We checked out late and walked around, overall a great experience for us. It does help to be a SPG (Starwood Preferred Guest), but you really only get points and extra water in your room.

    17/08/14 | Link | Rating: 5.0
    18. David G.
    The hotel's located in a great location, the parking garage was a bit weird, the staff wasn't the friendliest bunch.

    26/05/14 | Link | Rating: 2.0
    19. Jade F.
    I liked this Westin!

    It is one of the better Westins for sure. The suite here is nice. Very spacious. Gotta love Texas rooms :)

    The guy who checked me in was super helpful and nice. Because I'm sick, he offered to send tea up to my room for my throat. Super thoughtful.

    The room I was in was very clean and new looking. I like.
    (It looked like it's 2 - 5 years old)

    The only thing I'm not too crazy about here is their parking... You have to pay for parking (paying for parking in Texas, really???). And the self parking is confusing. I just ended up self parking at the valet parking spots. Whoops... But hey, I didn't see signs about parking etc. Oh wells.

    19/01/13 | Link | Rating: 4.0
    20. Donnie C.
    Great location! Convenient to the Memorial City mall and the hospital. Staff is top notch too! I was upgraded to the executive suite once I checked in. Cool room with panoramic views of the city. We used the courtesy shuttle to bring us to and back from Eddie V's. Took like 10 minutes one way. The lobby is decorated nicely modern for the holidays.

    08/12/13 | Link | Rating: 5.0
    21. Michelle B.
    I have been to this hotel twice. Once for a final round interview for an Oil & Gas company I now work for, and for a conference for that Oil & Gas company I now work for.

    First visit: I was really impressed with my room. It was just so nice. The bathroom is awesome but there is this hand held shower head in addition to the main shower head (it's like showering in a steamy tropical downpour BTW...orgasmic) and it was set to point at the shower door and it got water EVERYWHERE. The catering for our event was super tasty and the conference rooms were very comfortable, albeit one was very small and stuff.

    Second visit: Really impressed with my room but got water all over my bathroom floor AGAIN because of the previously mentioned hand held shower head incident. My room got so humid to the point where my sheets actually felt damp but when I complained they fixed it. I really liked the catering for the event and I ordered room service one night and it was super tasty (crab cakes and southwest salad). However the conference rooms were FREEZING. So many people got sick that week because of the cold.

    So overall, it's a nice hotel with great food but it's so expensive I wouldn't go there on my own accord. The atmosphere in the rooms is too weird and it's too expensive.

    24/08/13 | Link | Rating: 3.0
    22. Mark M.
    Beautiful new property close to lots in Memorial City.  The prices are quite high for what you get (the location, amenities, etc).  If the rates were more acceptable, I would've upped it easily to four stars.  Furthermore:

    - Easily accessible to a lot (hospital included) in this area of Houston
    - Stunning lobby with a full service restaurant (pretty good) and a lounge (awesome indoor water feature to experience while sipping a martini)
    - Solid service (valet guys are the best, counter staff is average)
    - Executive Club Lounge is on next to last foor.  Comfortable with great views.  Sadly, the breakfast here is rather lacking
    - Traditional Westin rooms with all of the expected Westin features (like the rest of the hotel, everything is pretty new)
    - It's also a true-to-form conference hotel with lots of over-caffeinated badge-wearing folks hopping about

    I can't say that I'd stay here again simply because the rates are too high.

    19/06/13 | Link | Rating: 3.0
    23. Sam C.
    As a frequent traveler, I get to stay in a lot of hotels.  As a Starwood Platinum member, most of those hotels have been Westins and Sheratons. I picked this Westin in the Houston area for a family getaway.  Was expecting a business traveler oriented experience and got a lot more.  Would be happy to return here again.

    Here's why...

    Hotel is newer and ideally situated.  Near the intersection of Loop 8 and I-10, it's convenient to just about everything.  15-20 minute drive to downtown Houston (barring traffic of course) and a bit longer to Katy, TX out west.  Also has a covered walkway to the Memorial City mall located directly across the street to a wealth of restaurants and shops.

    The hotel has a resort type feel going for it.  Rooms are larger with all the modern amenities.  Standard rooms are ~500 sq ft.  It didn't suck that I was upgraded to an executive suite at 1100 sq ft and a corner balcony with a sweeping vista of the Houston skyline.

    There's an infinity pool and a relaxing deck area on 18.  Not a huge pool, but serene and some great views.  Also a gym with all the expected gear adjacent to the pool.  Spent half a day in this area enjoying the pool - something I rarely do at a business hotel.

    While there are plenty of restaurant options at the nearby mall, the 024 Grille in the lobby proved to have better food than expected for a business oriented hotel.  Didn't mind staying local for this experience.

    All in all, this locale is better than most of the hotels I frequent.  Certainly functional for business purposes but unexpectedly (and happily) surprised as a weekend outing in a big city.

    05/07/13 | Link | Rating: 5.0
    24. Monica A.
    Second year in a row our company has held their Christmas party here.  It's a great place, great location.  Love the skywalk to the mall.  I really like the attention to deal the staff provides both has a group and individual customer.  

    It is great to walk into the elevator ride up to your room after a long night of partying.  I am looking forward to staying during the summer to enjoy the pool it is beautiful.

    19/02/14 | Link | Rating: 5.0
    25. DeWayne R.
    I'd passed this place and said to myself how I'd love to be able to visit it. A day later, I was invited to a seminar! What luck!

    I only visited the meeting rooms, but the layout was splendid!

    24/06/13 | Link | Rating: 4.0
    26. Erik B.
    Booked reservation with high expectations of a super nice room.  Very disappointed. Next time, I will definitely stay at a Hilton.

    11/04/14 | Link | Rating: 2.0
    27. Linda T.
    I had a great time staying here. The hotel itself is very nice and the locations is central and close to a lot of fun spots, restaurants, movies, bars, shopping etc.

    We stayed in the executive suite, it was super nice! Had a corner room with a balcony overlooking I-10 and Memorial City mall. The room was huge, almost comparable to a small apartment. Our bedroom was separate from the living room. There was a small kitchen area with sink, microwave, fridge. The entrance had a 1/2 bath as well.  We got a chance to check our their infinity pool, really awesome view and relaxing. They have a nice lounge downstairs if you want to grab some cocktails without having to leave the hotel. If you book an executive suite, you get complimentary snacks, drinks in their club lounge throughout the day. From 5pm-8pm they have complimentary hor deuves and wine/beer etc. Pretty swheett! We did get a chance to try their breakfast, the buffet was okay, but I wished I would have ordered from their regular menu instead. The buffet offered the usual egg/bacon/sausage, oatmeal, pastries, croissants, fruit.

    Note: I completely forgot to bring my iphone charger and lo and behold in my room were every type of phone chargers imaginable, thank you Westin, I would of gone crazy if my phone died, lol.

    I will return here if I ever need a hotel in the Memorial area. Tip, they have self parking in their garage for $12.

    19/06/13 | Link | Rating: 5.0
    28. Kurt K.
    The Westin a nice hotel with big grooms, friendly staff and for  a good price. Very close is the Memorial City Mall, convenient connected via a sky bridge. We did not try the pool and the gym. Free WiFi, which is always appreciated. Not so much around for evening outgoing, but we weren't  looking for this. For us it is the beginning of the south west tour, so the Hertz station was a plus, when we choose the hotel. It is a lot of meeting rooms as we'll, so it will be good for business conferences, seminars etc.

    03/08/14 | Link | Rating: 4.0
    29. Lard Belly E.
    I didn't think the hotel was bad, it just wasn't as good as Hyatt Regency in Denver. Rooms were clean enough, but there were hidden fees in everything and service was just adequate and not very friendly.There is a sign you hang on the door to refuse towel service and in return they would give you a $5 voucher at the coffee place on the 3rd floor. That only happened once, even though the sign said for the length of your stay.

    There is a little notecard by the phones that is easily overlooked, and in tiny writing states phone fees. You flip it over and you note the $2 connection rate and the price per minute after so many minutes. I didn't realize I would be charged to call a toll free number, and that was super annoying. Breakfast and lunch were provided during the days of the conference I attended and found it mediocre. The coffee pots outside the conference rooms were constantly empty, but to be fair the hotel was hosting 2 other conferences. Still, they should have staffed accordingly. Meh...

    18/11/13 | Link | Rating: 3.0
    30. Amy C.
    As a loyal platinum customer at SPG for a number of years, I would suggest that if you are traveling for business or with family or kids, find another hotel

    Evidently, at this particular Westin, no one from the front desk will notify you via phone first if there is a noise complaint. They immediately send their security guards up to your room without properly identifying themselves. If you do not open the door immediately, the security guard will also force you to leave the hotel premise at 3:30am in the morning and threaten you with a police arrest (by telling you that the police are on their way).

    I've personally experienced the above and apparently, watching the Olympics Figure Skating on TV will warrant a noise complaint. When I've tried on multiple attempts (calling and leaving messages) to contact the hotel directly and talk to the SPG customer service, I have never received a response from any hotel staff on the matter.

    Yes, do the clean rooms outweight the terrible customer service from hotel staff who do not treat you with respect?

    17/03/14 | Link | Rating: 1.0
    31. Dea J.
    I managed to score an ultimate deal online during a particular week before the summer crowds. I booked our four night stay for ~$380, which came out to be around $79 a night plus taxes. Thank you Starwood preferred guest notifications! I've been a member of Starwood for several years and this was one of our most memorable and best experiences traveling.

    By far the nicest hotel I've ever stayed in and the staff was very friendly. The parking was included in our fees, which I liked instead of being surprised when you go to check-in at some hotels and they suddenly spring the amount on you unexpectedly.

    The elevators were a tad confusing to figure out since the elevators in the parking garage do not take you to the rooms; you have to exit the elevators, walk inside the hotel and then go a separate elevator bank to get to the rooms. Carrying and rolling luggage felt like a juggling act but I was relieved when we reached the rooms.

    The rooms are immaculate. Pristine white down feather comforters, flat screen TVs mounted on the walls, a mini fridge (though it doesn't do you any good without a microwave...we had several leftovers we couldn't heat up), a glassed-in walk in shower and modern toilet and sink with back lighting around the mirrors.

    There is a sky-walk bridge to get to the Memorial City mall. You can get a $5 "green" voucher to Starbucks for opting out of housekeeping such as making the bed and towels hung on the racks. They'll still get trash and linen on the floor. There is an infinity pool and hot tub on the top floor with a view of downtown Houston and a fitness room, though we didn't spend much time there since we were so busy visiting friends and family (I lived in Houston for 8 years).

    We ventured to the restaurant for their breakfast buffet one morning, but it's $15 a person...A little hint, the kolache factory is within walking distance :) Nothing is better than waking up with a view of I-10 to know how the traffic is and a warm kolache while getting ready to face the day.

    01/04/14 | Link | Rating: 5.0
    32. Kriselda P.
    Love this place, great food and great staff, we have our company Christmas party here for the past 3 years and glad we keep choosing this place

    08/12/14 | Link | Rating: 4.0
    33. Henry J.
    I'm no stranger to Westin hotels, and this one is a very good representation of the essence of a Westin experience.

    The double-paned glass does an excellent job of blocking out the street noise.
    The "heavenly" beds and other linens are just that, "heavenly."
    Thoughtful amenities such as free bottles of water are very much appreciated.
    The roof-top pool that allows some sunlight to come in also offers a breath of "fresh" air.
    The fitness center offers plenty of options with modern equipment such as treadmill, elliptical, and stationary bikes. Of course, there's free weight and weight machines there as well.
    It is located very close to Memorial City Mall as well as Memorial Hermann Memorial City medical center.
    Upon checking in, travelers are also given a pass for a free drink with the purchase of an appetizer.
    Inside the rooms, there are 30-pin iPod docking station alarm clocks.

    In fact, the only discernible reason I can tell why this location was given 3 and a half star rating instead of the usual 4 star for a Westin is that its lobby is sparsely decorated and furnished. Other than that, this is a typical Westin that offers a serene, peaceful, and convenient stay.

    31/10/14 | Link | Rating: 4.0
    34. Christopher J.
    Stayed here on a work trip and loved it.  The front desk staff was extremely friendly and helpful.  The room was clean and fresh.  The room amenities were as-described.  The gym is more than adequate - not huge, but a good variety of equipment.
    There are tons of restaurants and stores nearby, with a skywalk across the street to the Memorial City Mall and Cheesecake Factory.  And there's even a free shuttle that will take you anywhere within 3 miles.  Highly recommend the Westin here.

    30/12/14 | Link | Rating: 5.0
    35. Edwyn A.
    Stayed here for Thanksgiving.

    Although it would have been nice to stay somewhere closer to the suburbs where i was spending Thanksgiving - hotel rooms in the suburbs were pretty pricey for the date. What sealed the deal was this hotel was located uptown so it wasn't too far to where i was going and I was able to use a reward program to pay for the room.

    This is pretty much a standard Westin. It's a newer hotel. If I was planning to partake in Black Friday - its in an ideal location. Memorial City Mall is across the street.

    I can't complain too much. It was a reward room so I wasn't expecting the option to get a room with a tub than a shower or a room with decent view. The room was fairly clean.  It definitely meets 4 star (more on the lower end - so don't expect super soft bath robes and Italian sheets). It's a bigger hotel so you'll probably see more of the hotel guests than staff - but you should expect that.

    I regret i did not have time to see the pool deck on the 18th floor. The houston skyline looks awesome from this vantage point since you can see the multiple skylines of houston (galleria, downtown, etc). Its almost like a Manhattan like in size because the skylines blend together from this far out.

    The self parking garage is kind of tight. Try to stay within the first 3-4 levels since the 4th level+ garage's elevators take you into the condo lobby which has a slightly separate entry from the main hotel lobby.

    30/11/14 | Link | Rating: 3.0
    36. Linda E.
    My niece wanted the American girl weekend package for her birthday.  She buttered me up and dropped subtle hints, little did she know I had already planned for it as soon as she first mentioned it.  So I booked the American Girl package for her.  When we arrived at the  Westin everything was in order, the front desk agent was nice and checked us in.  I'm not sure how the American Girl program is managed but I know they have a coordinator that is not part of regular reservations for the hotel.  The reason I know this is because we had to contact her but she was not on the property.  The letter to my niece was wrong, it was written for someone else.  That was a big let down.  There were cake balls and an american girl doll bed for my niece, pink pillows for the bed, and a pink runner for the beds.  I expected more for the american girl package like pink robes.  The american girl package concept is great in theory but I wish they would have put more effort into it.  

    The hotel itself is great and the grounds are very modern.  The hotel has a walkway that connects to Memorial Mall which leads you directly to the American Girl store.  My niece really enjoyed it but I wish it would have been a little bit extra magical for her.

    28/12/14 | Link | Rating: 3.0
    37. Elle Q.
    Great hotel, for my daughters 12th birthday over the weekend we had a slumber party in the Skyline suite.  The girls had fun in the pool and really enjoyed the room and the view.  The only issue is that I requested a roll away bed and it never came.  Other than that it was a great time.

    06/05/15 | Link | Rating: 4.0