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Holiday Inn Express and Suites in American Fork, UT

Holiday Inn Express and Suites in American Fork, UT

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Company Info:

Rating: 3.67

Address: 712 S Utah Valley Dr, American Fork, UT, 84003

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    Comments (3):

    1. Debi L.
    We just left a weekend stay and we're so impressed! They say you get what you pay for but we felt we got much more! When we walked into this immaculate hotel it seemed as though we had entered a beautiful garden. So fresh, clean and smelled amazing. Our room was not only pristine but so relaxing. The little gifts provided by the staff was such a fun addition. We had great breakfasts and the staff was there so friendly and sure to please! Thank you Holiday in... p.s. it was hard not to take the pillows with me... the best I've ever slept on!

    10/05/15 | Link | Rating: 5.0
    2. David S.
    I've been travelling regularly to the Utah Valley for work for some twelve years. Over those years, I've stayed at a number of different hotels in a number of different locations--from Provo to Salt Lake--and have never really felt as though I've found a hotel to call "home." Over time I sort of settled on staying at one of several hotels located in the Sandy, UT area, primarily because Sandy was home to the only Starbucks within a half hour drive of my office. The hotels I stayed at in Sandy, a Courtyard, a Residence Inn, a Springhill Suites are all perfectly adequate, which is fine because so often finding an adequate hotel is what business travel is all about--particularly in more rural areas. So it was that I settled into this consistently inconsistent pattern even as a Starbucks and Holiday Inn Express opened in the same town that my Utah office was located in.

    I would fly to SLC, drive to my office and then back track a good half hour to whatever Sandy hotel I was staying at that time around. The next morning I would wake, grab my Starbucks and repeat the same 30 miles to my office--all of which struck me as kind of dumb on a recent trip. There was simply no reason to wake up a half hour early and drive those extra miles in the AM. I resolved to stay closer to my office the next time down which is how I ended up at the American Fork Holiday Inn Express the evening of October 23rd.

    I was full of optimism as I walked into this still relatively new hotel.

    Hmmm...fragrant.

    The woman working at the front desk, Jess, greeted me with a smile and welcomed me to the hotel. Jess assigned me to a room on the second floor and I took the elevator up one floor. As I entered the room, I took a second to survey my surroundings but before I could even take it all in, I was hit by a wall of pungent and confusing smells.

    "Holy crap, what the hell is happening here?" I thought to myself.

    The smell--a combination of sanitizer and perfumed deodorizer made me wonder if there wasn't a decomposing body under the bed that housekeeping was trying to cover up. I stood in the room for a few seconds, trying to allow my body to adjust.

    Could I stay in this room overnight?

    No.

    No way on earth.

    So, for only the third time in my life I returned to the lobby to ask for a different room.

    I pushed the elevator button and when it opened, there was Jess with a ladder in her arms. The poor girl. Not only was she the receptionist, but she was the maintenance person as well.

    On the ride to the first floor I explained the problem to her and she sighed in sort of a knowing way. "Sometimes housekeeping gets carried away" she acknowledged.

    Pointing to a chair in the lobby, Jess invited me to have a seat. "I have to go find a room that is clean", she explained. I found that odd. Does housekeeping only clean a subset of rooms each day? But I didn't ask. A few minutes later Jess returned and said, "Don't get up--my master key isn't working."

    She paused.

    "I'm going to give you a suite on the third floor", she said. I know those are clean.

    The room itself was perfectly...well less than adequate. The windows were filthy. The bed, way too squishy for my wishes. The shower dribbled water at the same pace that an 80 year old man pees. The hotel felt like it was 40 years old. The sitting area...well it's a suite in a Holiday Inn Express. What would you expect?

    After going out for dinner (see my review: PF Changs: yelp.com/biz/p-f-changs-… ) I returned to my room and swiped my card.

    Nothing.

    Again.

    Nothing.

    Again.

    Nothing.

    You know that expression about a sign of insanity being repeating the same task over and over again and expecting different results.

    Just sayin'.

    Anyway, I ultimately returned to the lobby and said to Jess, "You're not going to believe it." After testing my key she surmised that the batteries must have gone out in the card reader on the door.

    Grabbing the well-worn "Be right back" sign, Jess grabbed her mini tool kit and accompanied me to my room where, on her knees, she proceeded to take the card reader apart and swap out the batteries.

    Viola. I was in my room again.

    For her part Jess was full of apologies, which I appreciated but I honestly felt worse for her than me. She probably makes minimum wage and has to put up this nonsense.

    The next morning on my way out I inquired as to whether my IGH Rewards Club number was in the system. It was not. The woman on the morning shift offered to put it in the system, just as the system froze.

    Yep, that's about right.

    She wrote down my name and number and assured me it would go in just as soon as the system was rebooted--and indeed it was. I appreciate follow up like that.  

    Needless to say, I'm grateful for everything Jess did to help make my stay comfortable, but I won't be returning.

    Homeless still.

    13/11/14 | Link | Rating: 2.0
    3. Angel M.
    I'm enjoying my stay here, the room is clean and up to date. The only issue I have is the light by the sink, it turns off if there is no motion which wasn't very pleasant when trying to put on makeup

    28/03/15 | Link | Rating: 4.0