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Chateaux Deer Valley in Park City, UT

Chateaux Deer Valley in Park City, UT

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Company Info:

Rating: 4.23

Address: 7815 Royal St E, Park City, UT, 84060

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    Comments (26):

    1. Pete S.
    Spectacular! Amazing staff who was taking care of me from the first phone one month earlier while making reservations.  The Concierge is a dream...LOVE YOU HILLARY!!  Front desk could not be friendlier or more accommodating...LOVE YOU JACQI.  Beautiful decorations upon arrival.  It's cozy, classy and luxurious.  Bellhops to shuttle drivers (which is included and amazing btw) were all great, helpful, thoughtful, knowledgeable and super friendly.  The morning buffet was delicious and changed day to day (also included).  Loved the room; the fireplace; the laundry room...shower could have had more pressure and the jets in the tub weren't working nor was the heated towel rack...but i didn't even care and didn't bother to point it out to staff.  The outdoor jacuzzi was wonderful after a long day of skiing at Deer Valley..which is literally across the street.  had some stacks at the bar and enjoyed some nice drinks with live bands each afternoon.  the bartender was nice although a little flustered and overwhelmed (although i never understood why as it's by no means wild and out of control).

    amazing stay.  super convenient.  I've already been recommending to all of my friends and will definitely return!

    08/01/12 | Link | Rating: 5.0
    2. Lynn F.
    Anytime I come to Park City, this is where I will stay.  The staff is phenomenal, particularly Steve and Andy.  They are tremendously accommodating and kept us entertained on the drive into town each day during Sundance.  They are chock full of great advice on getting around and have a good time when the town is so crazy.  The property is nice, I wish I was a skier because it is convenient to the ski slope.   There is a well appointed fitness center and heated pool.  The restaurant onsite is good, the bar in the evenings is great---especially the wine selection.   I will definitely be back.

    28/01/12 | Link | Rating: 5.0
    3. Andy H.
    Since when is it ok for staff at an expensive resort to express their homophobia loudly across the hotel lobby?  Unprofessional and un-classy.  Do yourself a favor if you plan on throwing about a bunch of cash in Deer Valley and visit the St Regis instead.

    09/03/11 | Link | Rating: 1.0
    4. angie l.
    Our group was very excited for our stay here during Sundance.  Having never visited, we have continually been impressed and wonderfully serviced by the staff in this beautiful establishment.  Upon check in, Steve brought our bags to our rooms and showed us the amenities.  Turns out that he has been our driver several times as well.  He is very helpful and friendly.  Definitely our favorite.  We have also had Andy as our driver and he's a blast.  Fun and personable.  Our room is beautiful, as is the entire facility.  I love the access to the gym and other amenities.  Our views are spectacular and without a doubt, I will revisit this wonderful establishment.

    28/01/12 | Link | Rating: 5.0
    5. jeannine s.
    Great staff service is the best part of the Chateaux, which is perched in Deer Valley just adjacent to Park City.

    At first glance, the buildings and grounds give me the impression of a timeshare, which is not far from reality as some of the property is owner-occupied and the rest is reserved for hotel guests.

    Upon check-in I informed the front-desk person that I was still missing my suitcase and hoped to see it sometime later that day. They were very helpful to ask if I would like to put a time-restraint on when the bag could be delivered to my room since sometimes lost bags found their way to the hotel as late as 2 AM. They also offered basic sundries for me in case I needed them.

    I felt immediately at home when I walked into the hotel room. Though I don't normally warm up to traditional decor, I was torn between sinking myself into the deep chaise and tucking myself into rustic four poster bed with the plump white bedding.

    There was a fire place in the corner that I immediately flipped on each time I entered the room. Too bad I spent so much time in the conference rooms on this property to enjoy curling up to a fire with fabulous book to keep me company.

    For a small conference, just over 100, it's not a bad place to retreat. The meeting rooms are nearly as well appointed as the guest rooms. The common areas are always kept clean and our tables were tidied up during breaks.

    Banquet service appears to be seamless and the catered meals were always well-prepared and delicious.

    After a long first day, I was happy to see suitcase arrived in my room while I was at dinner.

    Staff is so polite all times. Service is simply impeccable.

    23/09/10 | Link | Rating: 4.0
    6. Jenna W.
    We bought a really amazing Living Social deal for Chateaux.  Reservations were easy to make, and the trip was definitely worth it.  Unfortunately, we were unable to get a room with a fireplace, but everything else was absolutely perfect.  Our room was clean and comfortable, and the room had a nice bath tub with jets which was awesome.  Overall, we had a great night for the price, and we would definitely stay again.

    21/10/12 | Link | Rating: 4.0
    7. Jeff F.
    Stayed here Wednesday to Saturday. The property is impressive and is ideal if you're looking for a place to do a little R&R. I think all of the rooms have jacuzzi tubs and are well-appointed. Fireplaces in the rooms and it's really convenient property to navigate. There's a spa, decent gym and heated pool onsite. The staff is excellent, especially the front desk. They were incredibly responsive and went the extra mile.

    My only "minor" complaints are (1) limited outlets -weird, but it's 2009 and we all have gadgets that need charging, (2) The TV/entertainment system was antiquated and didn't match up with the rest of the property (3) no room service and (3) it was actually inconvenient to get water - no gift shop, none at the front desk; you had to go to the vending machine.

    Great hotel for leisure, questionable for business.

    04/12/09 | Link | Rating: 4.0
    8. C T.
    The Châteaux was an excellent choice for our stay in Park City. The suite we stayed was immaculate and beautifully designed. The staff was superb and very accommodating. We loved the proximity to the slopes and hope to return soon.

    28/12/13 | Link | Rating: 5.0
    9. David R.
    This is a wonderful hotel if you want to stay mid-mountain.  It's luxurious, but also very quiet. The rooms are terrific and the fireplaces are a nice touch.  The linens and pillows are soft and comfortable and the humidifiers in each room come in very handy in the dry winter months.

    My only minor complaints are #1 - the bar scene is dead past 8pm, and sometimes never gets going at all. While it's nice that the have live entertainment apre ski, it's uncomfortable to be the only one in the bar, and #2 - it's a little off putting to always be walking to and from your room to the lobby through an underground parking garage (you can traverse outdoors in warmer weather).

    That said, a stay here is a very nice way to pamper yourself and the staff is outstanding.

    13/02/13 | Link | Rating: 4.0
    10. Keith M.
    Absolutely amazing place at mid-mountain. We stayed in their suite which seems like 1200 sf. Has a sub-zero, viking range, washer/dryer, dining room, family room, 2-fireplaces. Unbelievable place. A must stay.

    25/12/13 | Link | Rating: 5.0
    11. Amy S.
    This is one of the nicest hotels I've ever stayed in. Thankfully, it was at a discounted rate because 1. It's off season for skiing and 2. we were attending a wedding that had a group rate. I wouldn't normally splurge on a hotel room like this, but it's nice to have excuses to treat yourself every now and then.

    I arrived in the huge room and immediately was transported to a winter wonderland in the middle of September. There's a fireplace, a California King bed, all rustic wood interiors and furniture and a huge tub with jets that can fit two adults. Friggin' awesome. There were also his and hers sinks so no need to fight over bathroom space. Also included was Starbucks coffee, a refrigerator and a microwave. It felt like a mini-bachelor apartment in a ski lodge. I could definitely be a hermit in one of these rooms for a few days.

    The staff were great but there is one huge thing that bugged me. Check in time 4pm, check out time 11am. Are these people even in the hospitality business?? That is bullshit, especially at a luxury resort, so I purposefully did not observe it. COME ON.

    Other than that though, everything was perfect and I'd be delighted to return.

    17/09/12 | Link | Rating: 4.0
    12. Damon B.
    By far, the best place to stay in Deer Valley/Park City. Very clean, great staff, and the rooms are spacious.  I have been here during season and off season and The Chateaux is my favorite destination.  It's even more fun with snow, ski, and the Christmas holidays.  

    The bar is great to have a nice drink and visit with the folks that own a condo.  They were very friendly and thanked for staying at their resort.   Greatness! I like the underground parking...

    24/12/12 | Link | Rating: 5.0
    13. Inga W.
    For the price, this place didn't quite live up to my expectations.  While there were many great features like being across the street from the slopes, free shuttle to Park City, friendly staff, hot tub and pool, some things just should have been better.

    We had a king room, with a fireplace, great bed.  But the room only had one chair and one night stand.  King rooms are usually for couples so why not have another chair and night stand.  The hotel did give us another chair but the layout didn't really allow for us to both sit and relax or even have table to have some snacks and wine apres skiing.

    The other disappointment was the breakfast.  Again, what they served was more of a holiday inn type breakfast, besides having tons of berries, the selection was very poor and since we were there for 5 days, even more so.  

    Also the restaurant in the hotel is very average and the bar scene is dead past 8pm.  It would have been nice to have a more lively environment to hang out in at night.

    04/01/13 | Link | Rating: 3.0
    14. Howie O.
    Off Season deals are my favorite at this place.  You can sneak out fo SLC for the weekend in May or October for the best deals around.  

    The staff is always a little light but if you are low maintance and want some peace and quiet this is the place.

    The rooms are always super nice with great beds.  Great hot tub and pool.

    20/05/13 | Link | Rating: 5.0
    15. Robert G.
    I am giving the Residences at Chateaux 5 stars for amazing service and going above and beyond. I wanted to so something special for my wife who is there for her friends birthday. The basket of cheer they put together was one of the best I've ever seen. They could have totally gouged me but the concierge Ted Kelso really worked with me, basically charging me cost for champagne , chocolates, fruit , cheese, balloons , etc. Great place, world class!

    19/01/14 | Link | Rating: 5.0
    16. Brian L.
    Excellent location! Excellent service/attention at check-in, very clean rooms, extremely comfy beds. Gorgeous views. Entering with a vehicle is rather confusing, as there is no entrance to pull up to, to check in - one must enter the parking garage, find a spot, and walk to the entrance inside the garage. Great to be able to walk across the street and onto the hiking trails. Also a beautiful residential neighborhood to stroll through, just around the bend.

    30/07/14 | Link | Rating: 4.0
    17. Sara S.
    I stayed here while on a business trip in Park City. I was really impressed with the staff on site. They were very accommodating and made sure you were happy.

    The property is a little odd as you have to go through the parking lot to get to the lobby.

    Never had a chance to try out the amenities unfortunately. I wanted to do the steam room but it was broken when I was there and apparently had been broken for weeks. A lot of the staff didn't know what was going on with that.

    Overall I would recommend this place. The rooms are nice and they provide a shuttle every 30 mins to get into the main part of town.

    08/02/14 | Link | Rating: 4.0
    18. Kristin R.
    Although my stay was paid for (tagged along with my husband who had a work conference at the hotel, so expenses were paid for), the hotel itself could use a make over. It's just outdated, and in some areas dirty. Staff was nice enough (bellhop was very friendly), and the free shuttle service was nice.  The drivers were all very friendly. I still just can't see why this place is so expensive, and we don't mind spending money on nice accommodations.

    There is no room service during the day....PERIOD! It's from 6-9pm and the menu is very limited. There is a free breakfast every morning, which was good enough. Having to walk through the snow or down through the garage was a bit inconvenient though.

    Asked for a late check out (by one hour) and wasn't accommodated. You would think at this level they would allow for it. Bed was highly uncomfortable (Murphy style bed), with no back support. Also, the fitness center needs some serious updating. Old machines, hardly any weights, down in the basement, and very small. I'm usually not picky (you can see other reviews I've written), but if you're going to rep a certain level of quality and service, then you should follow through.

    28/02/14 | Link | Rating: 3.0
    19. Vim I.
    The Chateaux at Deer Valley is where my husband and I chose to stay on our 2 day visit to Park City. We came during the off-season in late May, so we missed the ski crowd and the summer outdoorsy crowd. Park City was so quiet, and driving up to the Chateaux was even more relaxing. In late May, it's cold enough that it could snow in the morning, but most of it melts during the day. The roads are well-paved even though you have to go up several feet in elevation from Main Street to get to the hotel.

    Deer Valley has multiple lodgings side by side, Chateuax being one of the them. Check-in was a breeze. The lobby is grand (looks just like you'd imagine an upscale lodge) and there's always a warm fire going. And we got great parking under the building, right next to the elevators for easy access to the rooms upstairs. If you don't want to drive around the city, there is a shuttle that leaves on the hour for most of the day and they can drop you off at Main Street and you can call them to have them pick you up. Obviously, keep in mind, that you're at the mercy of traffic and other visitors that need the shuttle--but it's more convenient than trying to find parking on main street.

    The standard room may be small but it's formally/beautifully decorated, four poster bad in the middle, luxurious linens and drapery, and best of all your very own gas fireplace! The bathroom suite is spacious and there is even a kitchenette with a mini-fridge (that could actually be used for storing leftovers and makes ice!), microwave, etc.

    They do have wi-fi but it was real spotty when we stayed there.

    Overall, I loved staying at the Chateaux--it was warm and inviting and the beautiful scenery didn't hurt either.

    07/06/13 | Link | Rating: 5.0
    20. Jennifer M.
    Such a wonderful experience!  My husband and I came for a 3 night getaway and were  more than pleased with everyone and all the accommodations. Bert was an excellent bellman, tour guide and driver. Cat at the concierge desk was pleasant and helpful, and Nella at the bar/restaurant was engaging and remembered us at each interaction.
    For these people, going the "extra mile" is not above and beyond their job description, but obviously  a part of their standard protocol.

    12/12/14 | Link | Rating: 5.0
    21. Ty W.
    Having traveled 170-200 days a year for work for the past 10 years I've seen a few hotels. This property is beautiful, the people are very friendly, but it's not even close to a 4 or 4 1/2 star resort! It's a solid 3. The pool is average, the check in time is 4pm, I tried to get 2pm and it wasn't happening. Same on check out 11am wouldn't give me an hour. We called the front desk for a room service menu, & they said "your welcome to come down and get one". Daniels Summit Lodge is as nice or nicer. Anyway, it's a great get away spot, but don't plan on something more than a nice Marriott.

    08/06/14 | Link | Rating: 3.0
    22. Briana B.
    Please note: I'm sitting pool side as I write this review with views of snow capped mountains to my left in 78 degree weather sipping a delicious glass of primitivo compliments if the outstanding staff at the bar in the hotel.

    I have been here for 2 days and have been trying to find something, anything that could make this stay less than perfect and I cannot find a darn thing!!!

    We came here to visit my step daughters (a trip to SLC my handsome hubby makes every other month) and decided to "class it up" and get out of the city since I was coming to visit for the first time.

    We found the hotel on groupon for an insane deal (150 a night for a one bedroom suite) ARE YOU FREAKING KIDDING ME!!! In the winter this room goes for $995.00!!

    1. The room is HUGE!!!! It's a one bedroom apartment for Christs sake....and a luxury one bedroom at that. 2 fireplaces a full kitchen and living and formal dining room, 2 bathrooms and a Murphy bed for the kids in the living room. Washer/dryer and EVERY kitchen utensil you can think of (we have made dinner here both nights because the kitchen is so nice). Robes for e whole family too!!

    2. The beds: soooooo comfy

    3. The front desk.....overly accommodating (gave us a late check out time of 2pm)

    4. The shuttle: takes you EVERYWHERE and it's FREE!!

    5. The ambience: the resort is less than 10 years old so everything is in pristine condition!

    6. The scenery: steps away from the lifts (if you are into skiing)

    7. Is SUPER FAMILY FRIENDLY....which in my experience is hard to find in a high class establishment

    I CANNOT WAIT TO STAY HERE AGAIN!

    17/05/14 | Link | Rating: 5.0
    23. Lisa S.
    Beautiful and comfortable and elegant! Loved it! The customer service was excellent, except for one complaint. We asked for turn down service our second night, and never received it. The third night we asked again and the turn down service consisted of smoothing out the comforter on our bed, but nothing else in our room. Other than that, our stay was extremely pleasant. Nice breakfast buffet each morning in the restaurant. Also, they had a free shuttle to Main Street, which was very convenient. We WOULD return!

    30/08/14 | Link | Rating: 5.0
    24. Sasha B.
    Just stayed in the Murphy room. The bed was very uncomfortable, the water pressure was terrible in the shower. The TV in the living room was tiny and an unreadable size for the type of room.
    Overall, it was a great location and great views. They provided shuttle service when needed and were accommodating.

    Would not recommend the Murphy room if you are interested in a good nights sleep.

    23/11/14 | Link | Rating: 3.0
    25. Matthew P.
    Why not 5 stars. Really only one reason. The Apres Ski is on the quieter side. If they put a fire pit, few chairs, and some music this place would be perfect.

    Pro's:
    - staff is amazing. After the first day knew my name and addressed me as such. Front desk and concierge would bend over backwards to help you.
    - rooms (we had a hotel room) is spacious, clean, cozy. Gas fireplace is a great touch.
    - Quiet
    - Premier location. Across the street from the slopes at mid mountain with several lifts just steps away.
    - Free ski valet allows you to leave your skis right off the slopes
    - Walking distance to restaurants, ski shops, bars, etc.
    - Same owner as Stein-Erikson so you can charge meals/drinks to your room its literally like a 50 yard walk
    - Shuttle service is free, will take you anywhere, and is punctual. Runs on the 1/2 hour with military like precision
    - Free breakfast buffet and its good
    - Great lobby with 2 big fire places, couches, and a lounge/bar

    Cons:
    - bartender didn't have nearly as much personality as the rest of the staff
    - bar scene/Apres Ski is pretty boring and is over by 8pm
    - hot tubs are ok
    - no outdoor fire pit to hang out

    I would definitely stay there again. The location, staff, and overall condition of the hotel outweighs any of the minor cons I listed. I would say 4.5 stars is more appropriate but Yelp wouldn't let me put that.

    I was there with my wife but there were also families there, so would be good for either.

    03/03/15 | Link | Rating: 4.0
    26. Brian P.
    Fantastic service and really beautiful and comfortable accomodations.  I stayed here for a conference because the Stein was fully booked up.  Other than having to walk back and forth between the two, I didn't see a huge difference in the two properties.  Highly recommended for an upscale ski-lodge stay.

    08/01/15 | Link | Rating: 5.0