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Sunrise Lodge A Hilton Grand Vacations Hotel in Park City, UT

Sunrise Lodge A Hilton Grand Vacations Hotel in Park City, UT

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Company Info:

Rating: 3.52

Address: 2307 W High Mountain Rd, Park City, UT, 84098
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Comments (23):

1. Kailee C.
I highly recommend staying at this hotel; the staff working here are amazing!  I travel a lot for work and stay in a lot of hotels but this by far has been the best experience. We stayed at this hotel during the Sundance Film Festival this past weekend and had some of the best customer service from any hotel I've ever stayed at. My colleague and I had to get a lot of items for our event shipped to the hotel, and after a quick phone call the week before, all the boxes were waiting in the room when we arrived. The most impressive aspect was that we had a relatively large crate shipped (from Texas!) and it was stored for us. The staff helped us disassemble, load everything into our car (storing the removable seats), re-load after the event and organize the shipping. Rafe, the General Manager and his staff helped make everything for our event go smoothly and made it so easy for us to handle. All of the staff were extremely attentive, helping us get transportation wherever we needed to go.

23/01/13 | Link | Rating: 5.0
2. Chria H.
I stayed at Sunrise Lodge during Sundance, my first time at any Hilton Grand Vacations resort. I had booked the lowest-cost room, a studio suite, and to my surprise, the friendly front-desk person upgraded me to a 1-bedroom suite free of charge. The suite was huge, with a fully-outfitted home-sized kitchen, living room, two bathrooms, windows everywhere, and most importantly, a great shower with high water pressure. They have a brand new workout room that is pretty well outfitted with free weights and high tech treadmills, elliptical machines, and recumbent bikes, and what appeared to be a really nice pool. Unfortunately I had an accident on the slopes during my visit, and this is when I found out truly how great the staff of this hotel is. They were very accommodating, storing my luggage for several days while I was in the hospital. When I realized I would be unable to pick it up myself, I called to see if they could FedEx it for me, but they offered to drive my luggage over to the hospital free of charge. I will most definitely be back to stay at this hotel when I'm mended.

10/02/13 | Link | Rating: 5.0
3. Elizabeth B.
We went here on one of those excursions to hear the sales pitch.  It all sounded wonderful - but when we tried to use our wonderful new time share, we find that we can never get any major holidays (not mentioned in sales pitch) and to book a unit, you must do it 9-12 months out from your hoped for reservation dates.  Then you can only book three nights and must book each successive night on each successive day until you have all the nights you want.  Of course, you may not be in the same condo for your stay and may have to move after your first 3 nights and even every successive night thereafter.  This is the worst, the very worst system we have ever encountered.  And when we called the Sunrise Lodge and spoke to the Director of Sales and Marketing, promises were made about a return call that never occurred.  Do not get suckered into this awful deal from them.  They are exceptionally smooth.  For the record, we were also told that they have the lowest return sales rate where people try to sell their time shares, and that Hilton always gets first right of refusal so it was implied that if we did not like the deal, we could sell it back for our $30,000 - Tried that, another lie.  The going rate is $10K.  If you want a time share go to the resale of time shares on the web.

20/03/14 | Link | Rating: 1.0
4. Kris M.
The area that the hotel is in is beautiful. Unfortunately the hotel does not have a restaurant. Also, the lobby had an overwhelming cleaning product smell. The walls are paper thin and if there is someone in the room next to yours you can hear everything they say. The hotel was accommodating in changing out my bed linens after having an allergic reaction to the pillows and blanket though.

02/11/13 | Link | Rating: 3.0
5. Jules S.
Beautiful hotel, scenic setting, and lovely rooms.  Perks include in-room microwave and fridge, jacuzzis, and free keurig in the lobby.  Loved my stay here during Sundance and surely will be back.

22/01/13 | Link | Rating: 5.0
6. Brent V.
What a great place to stay.  We will be back many times.  It was so nice and the people so friendly that we ended up buying a unit.  The price was very reasonable and look forward to many great vacations there.

29/11/13 | Link | Rating: 5.0
7. K H.
Things are now resolved.

30/06/14 | Link | Rating: 3.0
8. Kathie N.
We loved, loved,loved our stay at Sunrise Lodge.  The hotel is beautiful.  We  stayed in a studio which was roomy, nicely decorated and very clean.  The hotel staff was great.  Good restaurants and Canyon slopes are all within walking distance.  We will definitely be back and hope to stay longer next time!

14/02/14 | Link | Rating: 5.0
9. Bob M.
We have been multiple Hilton owners for 15 years and have stayed at all the other HGVC resorts. We have also visited many RCI timeshare resorts over the years.
The accommodations, facilities and layout are the very worst for the studio units here in Park City than anywhere else.
The studios are pathetically inadequate here. They have some with king beds and views but no washer dryer and no cooking facility. The studios with cooking have only queen size beds, no W.D, and views of a wall. All the studio rooms are so cramped there's no counter space. If you choose a room with a cook top, there are no pots and pans and no utensils. When you finally get them to deliver the utensils, there's no room to store them, and no dishwasher in any of these units.
These units are not properly sound proofed. This is a property that was only 25% full. During ski season the noise will be unbearable.
Hilton picked this property up on a condominium foreclosure three years ago. This place was not designed as a luxury timeshare. There's only one entrance and there are no adjacent parking lots. All parking has to be valet at $15 a day. The system is set up to call the front desk to request your car. On 2 occasions we called the front desk and gave them the ticket number of the car. When we arrived to pick up our car, the valet desk had not gotten the word from the front desk. Going forward into ski season with this system, there will be chaos at the valet with the amount of vehicles entering and exiting in very limited space.
They have a very small pool and fitness center. The treadmill is broken, the incline setting doesn't work. The pool is outdoors and small. The fitness center is located in the lobby building which means that guests staying in other buildings will need to go outside in subzero temps after working out to return to their room. This is poorly designed and not practical.
Our particular room had several issues needing to be addressed. The carpet was worn and dingy. The commode seat was loose, we tried to tighten it. The bathroom door hinges are rusted and need oiling so they do not squeak so loudly. There was a very slippery tub and no tub mat. That has to be a safety violation.

The internet was inadequate with only two bars of signal strength. There's no streaming video, so our devices were rendered inoperable. There is no excuse for this in an HGVC property! The TV listings in the channel guide were totally inaccurate and useless. The coffee pot was tiny and the smallest we've seen in any timeshare.
Our HGVC confirmation gave us a "studio premier" but we did not receive a studio premier. When I contacted the GM, Rafe Sykes, he wanted to argue with me.  I stopped by the previous day and was promised a King room with a "Studio Premier" view. When we checked in Eric gave us a horrible interior room without mentioning that it was a pit. They are obnoxious to HGVC owners and they were only 25% occupied.
They charge a premium for their rooms but they have no restaurant on property, and there are few and far between places to eat nearby.

We departed this disaster area a day early.

30/09/14 | Link | Rating: 2.0
10. Jordan J.
Nice location, cheaper building, you hear everything going on in hotel

20/10/14 | Link | Rating: 2.0
11. Nicole A.
Great location, rooms are nice, staff is friendly. I love how it is walking distance to really everything in the canyons area. The Sunrise trail is an easy hike near the hotel and the zip lining here is breathtaking. Be careful with the concierge, she may try to sell you on a timeshare. The rooms are really everything expected but nice and clean. We stayed on the 4th floor with an amazing view of the canyon.

My only complaint which is fairly major is the internet.  It is absolutely horrible!! If you can go without a connection for a bit then this place shouldn't be a problem.

06/09/14 | Link | Rating: 3.0
12. J K.
Great place to stay at the foot of the Canyons Village - We've stayed during both Ski and Summer seasons and enjoyed the both equally.
The entire crew at the hotel are very nice and accommodating -  Each day we either parked the car or skied up to the hotel we were greeted with "how can we help you? "
The ski valet was awesome !  Drop skis right at the door and the next day they're waiting for you downstairs.
Very clean and new hotel A++  Our room was a 3 Bedrrom suite with a large den  with fireplace and kitchen.
Very nice pool with two outdoor hot tubs also.
It's an easy walk to the Canyons village for dinner and drinks.  I'd stay here over Westgate resort of Hyatt.

19/07/13 | Link | Rating: 5.0
13. Krista S.
Good resort.

11/02/15 | Link | Rating: 4.0
14. Lupita M.
Beautiful hotel, perfect location, right on the slopes and very luxurious. Perfect place for a quick getaway with family or just a significant other. I stayed for business, but would love to come back for a personal stay.

Clean, friendly, kind of pricey, so bring your credit card! Well worth it! And the shuttle to downtown is free. Dong forget your bikini!!

24/03/14 | Link | Rating: 4.0
15. Nina B.
I'll make this simple. Promised a king bed with kitchen. Given a handicap room 5 hours later with a microwave and a mini fridge that hummed and ticked all night. And we were lucky to get that. Walls are super thin. Good luck catching the shuttle to Main Street or Park City if you don't get a "Ticket" an hour before. And if they fill up you're screwed. We  got suckered in to a "time share" scheme and when we realized it we were told we could not back out without incurring full costs. Not worth the stay. Not staying there again. I'm sure the manager will write a nice little note down below this stating how sorry he was and that I can contact him via email. Where the hell were you when I was there? Oh, I remember ... Yelling at an  "owner" of a time share because he wanted to come by and get coffee a few times a week. What a joke. It's a freaking cup of coffee. You made yourself and this company look like assholes.

26/02/15 | Link | Rating: 1.0
16. Sarah B.
Management awesome! Let us switch rooms  with no problem! Large rooms, large bathroom! Everything beautiful and clean! Valet parking, full kitchen, fireplace, heated pool and sidewalks. We loved our stay! Will totally go back!

09/11/14 | Link | Rating: 5.0
17. Curtis K.
My wife and I stayed here, along with another couple, for four nights. Each couple had a 1-bedroom condo with full kitchen, 2 bathrooms, and a gas fireplace. We all loved the facility and the staff. The valet parking staff, in particular, was fantastic. The rooms are huge and well-appointed. The beds are super-comfortable and the linens are high quality. It's great having two full bathrooms. The huge windows looking out on the slopes are awesome. There are two nice big hot tubs and a heated pool, along with a workout room.

Just a few minor issues:  The noise level is very high. Our room, 120A, was right next to the ski valet. The banging and loud conversations start around 7:30am and don't stop until around 9:00. My wife doesn't ski, and was hanging around the condo all day. She reported the stomping, banging, and loud conversations continue most of the day. Next time we'll definitely request a room in another wing of the facility.

There's also no food available in the hotel, so we had to go to the Hyatt next door for breakfast. As a side note, the Hyatt breakfast buffet is expensive, but really good. All of the Canyons-owned foodservice facilities (Drafts, Murdocks) are pretty awful so this is a much better choice!

We will definitely stay here again, and we recommend it.

18/03/14 | Link | Rating: 4.0
18. Peter H.
Ski valet is a very nice touch it was very useful. Front desk staff and concierge were very helpful in ensuring that our plans needs were met. Great location to canyons resort. Downside is only restaurants within walking distance or resort type restaurants with overpriced food that isn't that great. With that being said there are plenty of shops and restaurants nearby.

26/01/15 | Link | Rating: 4.0
19. Al S.
The story behind this property circles around an investor that built what would have been a stupendous condo project..... but it was abandoned in the financial crash of '08, and eventually picked up by a Hilton franchisee. With extreme upgrades, it is, in my opinion, a 1st Class accommodation for those wanting a "condo-home" away from home. I've been a Hilton Diamond member for years, and in my opinion, this is as nice, if not nicer, than most of the Grand Vacation Resort properties at which we've stayed.

My recommendation for Park City? Don't be fooled by hotel photos taken and published by the hotel. You really need to read the reviews. While I thought Marriott was "top of the line".... I see more issues in the two Marriott properties' reviews here on yelp than for Sunrise. Again, and ultimately, it's your choice. While I doubt any Park City property is "bad"..... and based on my travel history, I would return to Sunrise before "testing" any other hotel name in Park City.

19/07/14 | Link | Rating: 4.0
20. Scott D.
Staff was awesome and this is a great location for The Canyons.  Stayed during the offseason.  Only complaint is how thin the walls are.  You can hear the neighbors TV bass and volume... So disappointing for a resort like this to have taken short cuts.  In all honesty I wouldn't stay here again for the noise factor alone.

21/05/15 | Link | Rating: 3.0
21. Oliver H.
The hotel is relatively nice, we had a king studio and it is definitely way too small, a king bed too most of the space in that room like 80%. But the bathroom is nice, has a shower and a tub.

But the biggest turn off is that the day after I checked out I found out that my CC was charged $30 out of nowhere. So I called the hotel immediately. Their customer service sucks, with no personalizing I feel like I was talking to a machine, and the representative transferred me to their account manager when the call got transferred no one talks and after 30 secs awkward silence she finally said "hello?" And it turned out that I was charged twice on parking($15). Definitely a mistake shouldn't be made.

25/11/14 | Link | Rating: 2.0
22. Ronin E.
REGARDING THE 'TIMESHARE' SALES

I'm not sure if this is a regular hotel or just timeshares but I need to relay a super devious story.  My wife was planning our family trip to San Francisco where everyone stayed at a Hilton (which was great as usual) and while booking it, the person on the phone from Hilton asked if we were interested in coming out to Sunrise for $229 for two nights to 'enjoy winter anytime this season'.  The catch was that we had to buy it then and that we had to listen to a sales pitch about the timeshares.  Okay, fine... there's a 0-1% chance I'd consider actually buying something but we figured that this place runs about $350 a night during the week so that's not bad... and if we want a weekend, there would be a higher rate (I think $100 more total).  No problem, understandable.  We were CRYSTAL CLEAR in saying that, "We have kids... what should we do with them during the presentation?"  Cheerfully, the guys was like; "Ah, bring them along... totally fine, they'll have a great time."  Alright, cool.  Everything was all chummy on the phone, sounded good (even though he was obviously reading from the script) but it's Hilton -- we trust(ed) the name.

So... we paid the money.  Then, this week we 'tried' booking the trip.  Um, blacked out until April... what!?  What "season" are they talking about then?  Snowboard/ski season is December until late March.  Then, fine, we'll do April... oh, "sold out." -- can do May.  MAY!?  Out of curiosity, I checked if it was sold-out via various booking sites... nah, not sold out.  However, they said we could pay more and have it in March.  Wtf?  Oh, also -- NO KIDS but we could pay more if we wanted to bring them.   No kids!?  We couldn't have been more clear, we had a whole conversation about it on the phone.  So, fee for something 'in season' and another fee for kids.  Then we're back up to full price basically and we STILL have to listen to a sales pitch?  No effing way.  

The issue was that it was "non-refundable" and they didn't want to refund it... even though we bought it based on false information.  We had to get the credit card company involved in a three way conversation and the person on the Hilton side was nice enough but didn't want to give the money back... but eventually did after my wife leveraged them.  They never apologized but still refunded it when my wife said, "I know you record these conversations, please play it back and you'll hear exactly what we were told before we purchased it."    

The bottom line is this... if you're trying to sell someone on a timeshare, already people's guards are up... the LAST thing you want to do is justify those instincts.  If they are trying to cheat us on a simple two night stay, then what else would they be up to, ya know?  Here we are, two people with a family and a good amount of income, avid snowboarders; their PRIME demographic, and they're trying to sell, sell, sell before we even get there?  Trying to add all of these extra fees?  In the whole scheme of things... it's a TWO NIGHT stay to give us a sales pitch, and they're trying to cheap out on that?  If they can't get that right, to me, that's just the tip of the iceberg of what I'd be buying into.  We were willing to invest our time and money on flights, car rentals, take time off of work to come out and get the sales pitch... and they blew it.

I trusted the Hilton name and it's a shame because this property actually looks really nice but if it's managed like that, then I can't trust them and I'll just book elsewhere in Park City.

What a shame.

23/01/15 | Link | Rating: 1.0
23. Kristen B.
What a wonderful hotel - very comfortable and extremely clean. It is in a quiet/secluded area but still easily accessible to restaurants and shops. Very much enjoyed my stay for a great price - honestly, I was expecting much less for what I paid. Will definitely plan another stay here if i'm in the area again.

27/04/15 | Link | Rating: 5.0