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Waldorf Astoria Park City in Park City, UT

Waldorf Astoria Park City in Park City, UT

Specialties

Waldorf Astoria Park City heralds a higher standard of service and enticing surroundings among Park City luxury hotels.  Nestled among the peaks of the picturesque Wasatch Mountains, the Forbes Four-Star Waldorf Astoria is located at the base of Canyons Resort, named one of the Top 10 Ski Resorts in North America in the annual SKI Magazine reader survey.  Our private dedicated Waldorf Gondola provides year-round access to Canyons' 4,000 acres of varied terrain offering world class skiing and snowboarding with North America's only chairlift with heated seats, the Orange Bubble Express, and après ski gatherings that occur daily at the Ski Beach.

 

Company Info:

Rating: 4.05

Address: 2100 Frostwood Dr, Park City, UT, 84098

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    Comments (56):

    1. M B.
    AMAZING hotel.  Fabulous service.  This is what a luxury hotel SHOULD be.  Upgraded me to a fantastic suite b/c of my status.  Seriously - stay here, you won't regret it.  The staff is friendly, rooms are beautiful, lobby is gorgeous and it's close to all three ski areas.  Vans are available to drive you to the town of Park City as well as other ski resorts (deer valley is 15 minutes away).  Call ahead and your skis will be waiting for you downstairs.

    05/01/12 | Link | Rating: 5.0
    2. Ernie L.
    Very new high-end resort property. We got a deal on the room during their initial off-season spin-up so can't speak to any of the winter-specific goodies (they make a big deal of being a "ski-in/ski-out" resort) but it's easily one of the nicest places we've ever stayed. The suites are roomy and designed for extended lodging, including washer/dryer and a full kitchen with top-tier hardware (Viking everything). We cooked for ourselves most of the stay but when we did order room service the food -- presumably from Spruce, the only restaurant on site -- was absolutely top-notch. Despite claims on the web site it's a bit north of Park City proper so I-80 is easily accessible for jaunts down into Salt Lake. Impressive, to say the least.

    18/09/09 | Link | Rating: 5.0
    3. Brandie R.
    We stayed at the Waldorf Astoria in Park City, Utah for our honeymoon.  I am so glad we opted for a snowy destination.  The weather couldn't have been more perfect and the hotel was beautiful.  I can't say enough to express how nice everyone at the hotel treated us.  You could ask for almost anything and they'd accommodate you right away.  We ordered room service on the last night of our stay and it was delicious (actually better than some of the fine-dining establishments we visited during the week).  One of the days while my hubby was skiing, I went to the Golden Door Spa.  It was quite the 6 hour experience that ended in a shower that had 16 shower jets, music, and mood lighting.  Needless to say it was just what I needed to lift the stress of wedding planning!  The only sad part was that the week went by too quickly and we had to come back home.

    26/03/11 | Link | Rating: 5.0
    4. Bill S.
    I was here for business on 7/18 and 7/19. The staff was awesome and the accommodations were great. I certainly recommend this property.

    21/07/12 | Link | Rating: 5.0
    5. Gavin M.
    The Waldorf Astoria Park City is truly a gem of a hotel.  We just returned from an 8 night stay (in from NYC) and were very sad to leave.  We booked a standard room but were upgraded to a one-bedroom suite which was incredible given the low off season rate.  The room was beautiful, bathroom was huge, bed comfortable, terrace with views of the mountains, a kitchen with Viking appliances and a washer / dryer (which was huge).   Service all around was top notch with extra emphasis going to the concierge desk (Christy and Jennifer were amazing) and the valet guys who were quick, friendly and always offering a bottle of water when we were heading out.  The gym was new and clean and my wife used the Golden Door Spa and said it was great.  Spruce was good for both dinner and breakfast though on the pricier side for dinner and a bit slow as others have noted.  Our two main issues were rather small and correctable but issues nonetheless: the music by the pool was awful with cheesy jazz and grating R&B love tracks and the service by the pool was inconsistent....one day it was prompt and friendly and the other days there was some 16-year old guy sitting around and texting.  I should also note that we found the pool menu to be a bit uninspired.

    Last, we had considered hotels closer to Main Street or Deer Valley and realize now that that just doesn't matter.  We had a couple of dinners on Main St. and went to the farmer's market but generally didn't spend too much time there and hiked at Deer Valley but otherwise didn't have any reason to be there.  Wherever you stay, though, I highly recommend renting a car as we used it all the time.  

    We look forward to returning in the winter to ski!

    28/08/10 | Link | Rating: 5.0
    6. James S.
    Second stay at the Dakota, this time in September and the fall colors had just started. Stay was great as usual, especially Christie Bambery concierge. She set us up for a guided mountain biking trip and horseback riding. Love the pool area, it is always clean and well kept. Enjoyed breakfast 2 mornings and was just as good as our first trip.

    12/11/11 | Link | Rating: 4.0
    7. Jeremy M.
    Very nice place with great service.  Comfort and large rooms.  Amazing dinner with good wine.  Had a great time at this place.

    25/10/11 | Link | Rating: 4.0
    8. Travis K.
    We had a great stay at the Walforf!  All of the staff members were friendly, attentive and so helpful.  We stayed in a Kind Deluxe room which had a fireplace and sitting area.  We rented our skis through the hotel.  It was a little bit more per day but totally worth it and made it so much easier to start and end the day.  The concierge staff was great and suggested some great restaurants.  We ate at "The Farm" and loved it.  We ended our trip with a sports massage from The Golden Door Spa.  Amazing massage and a perfect ending to a great trip.  Thanks Waldorf!

    03/02/13 | Link | Rating: 5.0
    9. Michael N.
    This place is absolutely gorgeous. Fireplaces in each room, super comfy robes, fantastically soft beds, exceptional service. I have nothing bad to say about it, it was almost worth the price. Almost. The only reason it did not get a full 5 stars is that there are a couple of places that are even better in the area for close to the same price. My advice, if you are looking to drop a few hundred dollars to stay a night of two in luxury, drive a little farther past Park City and stay at Stein Eriksen lodge in deer valley. The rooms are much more spacious, the service (dare I say) even more accommodating, and it is hard to beat a private hot tub on your own balcony. Anyway, sorry, this is not a review for stein eriksen, I am just saying, there are better options for the money, but the Waldorf Astoria is certainly not a rip-off by any means.

    03/02/12 | Link | Rating: 4.0
    10. Kim R.
    The hotel felt a little "tired" to us.  Not what you'd expect from a Waldorf. Our tv didn't work properly the entire time we were there and we had the repair man (nice guy) there several times to fix it. The lobby was eh, not as beautiful as it looks on website.  The food was amazing. Short ribs and butternut squash soup were phenomenal and the stuffed French toast was unbelievable.  We sent back the pork tenderloin.  The main waiter in the dining room was awesome! You could tell he loved his job. One morning we waited 10 minutes for the hostess to appear at the hostess stand to seat us for breakfast and it was that sort of thing that just isnt what youd expect from a Waldorf. The front desk staff although friendly enough weren't very helpful yet the young man manager was excellent. Overall there just wasn't enough attention to the details. The ski in/out was awesome.

    14/03/13 | Link | Rating: 2.0
    11. Misi P.
    POSH.

    Mmm...yep posh.  I stayed here a week or two ago on a work-cation and was duly impressed.  Jacuzzi tubs in each room, edible snacks in the snack basket, fireplaces everywhere....  oh and a SPA.

    I'm not your outdoorsy-girl-put-your-skis-on-and-go-downslope type of chick.  I'm more the I'll-holla-at-you-back-in-the-lodge-drinking-­mulled-wine-wearing-my-ultra-cute-apres-ski-moon-­boots kinda chick.  Yep, the one you hate.

    So Dakota Mountain Lodge makes everyone happy.  I get to drink, be pampered, and look cute while you get to do that woodsy thing.

    12/12/09 | Link | Rating: 5.0
    12. Lisa B.
    This is an absolutely beautiful place. It's in the Waldorf Astoria Collection, so you can expect extremely high-end furnishings and extra touches. The staff is very, very friendly and helpful and the Golden Door spa is amazing.

    It seems to also be in very, very close walking distance to the Canyons' gondolas - I'm sure it would be amazing with more snow and with my skis in the ski closet (each room has one) :)

    Because this place is so awesome, I need to talk about the negatives - because there are some - little things that keep it from getting 5 stars:

    - Annoying ticking sound on the fireplace timers (yeah, I know...waaah)
    - Pullout beds in the suites don't have down comforters - just thin blankets. When I asked for a comforter, they didn't have one - and it's a good thing I speak pretty decent Spanish or else I couldn't have made myself understood  at all. Yes, I'm a jerk - but it's difficult when you can't communicate with the people you're trying to get something from. I do not know the words for "thin comforter" vs. "thick comforter".
    - Slow service in the restaurant - even when hardly anyone else was there
    - Rooms with two queen beds are way, way too small and don't even have a seating area. I really think that they should have at least some armchairs. The suites, in contrast, are amazing - full kitchen with extremely high-end fixtures (Viking) and a washer and dryer, two bathrooms...

    So - is this a good choice? Absolutely. I could easily stay here for a week or more. I would love to experience it during ski season, but I'm not sure if I could actually afford it.

    21/11/09 | Link | Rating: 4.0
    13. Barbara V.
    My girlfriends and I went for vacation in October. This place was amazing. Of course with one of my best friends being the head concierge it helped. The staff was amazing. The room was luxury all the way. The viking appliances in the kitchen was great. We didn't cook of course. We went to the Golden Door Spa which also was amazing. I had an awesome massage and a facial. I am an esthetician so it is always nice to see how other people do and she was great!. We went after horseback riding which was set up by the hotel. That too was great. One of the best trips I have ever taken. I think they are making changes to the restaurant which we ate breakfast and did not care for but other than that most of the time we ate in Park City in some amazing restaurants.  Beautiful and first class!! Christie your the best!! Wish I could add a pic. I had many.

    31/12/11 | Link | Rating: 5.0
    14. E.M. B.
    Review of the bar: Place is a joke. Couldn't get any service, asked to speak with a manager, and one was not present. Really? You're the Waldorf!! We decided not to waste anytime attempting to get a drink, and peaced. The place was DEAD and the staff seemed overwhelmed and about to walk out. Bummer, because the hotel is beautiful, but I'll stick to St. Regis when I feel like droppin' bills like a baller.

    18/02/12 | Link | Rating: 1.0
    15. Matt G.
    Do NOT stay here!

    - Housekeeping - Terrible. They did not clean the room for days. They left all the trash in the trash bin, would not empty the ice bucket full of water and would not vacuum. This process continued for our stay even after reporting it to management.

    - Restaurant - Ordered a burger. Bill came out to $23. Can you believe it! In any case it was one of the worst burgers I've ever had. The burger was dry and greasy. Don't waste your money.

    - Room - Very small and cramped. No microwave, TV did not work for our entire stay despite reporting it, curtains were broken and would not open/close, refrigerator door would not close.

    - Location - while this place was close to the Canyons and had it's own gondola to the Canyons base, it closes in the evening so you could not go to any of the restaurants or shops located at the base. There is nothing within walking distance of this hotel.

    - Transportation - We decided to use the complimentary shuttle which runs on a schedule. We got dropped off ok, but they never returned to pick us up.

    - Noise - Heard everything going on in the room next door. Very loud and could not sleep.

    - Spa - My wife got a manicure which cost $60 and the paint chipped off the same day.

    - Front Desk - went to check out the last day. Finally outta here! There was 5 people behind the front desk. One was helping someone and 4 were free. I went to each one asking to checkout. Each one said "I dont do checkouts I only do xxx". So I ended up sitting there for about 20 minutes watching each of them staring into space doing nothing.

    The only good thing was that we arrived back in the room one evening with a letter and some cookies. We thought what a great gesture! Perhaps the note was to give us some credit or somehow make up for all the hassle. I looked at the letter and it was addressed to a different name. I read it regardless, it was to welcome a new guest. We did not get a welcome letter or cookies. Apparently the Waldorf does not treal all guests equally. I ended up eating the cookies anyways.

    28/03/12 | Link | Rating: 1.0
    16. Amanda F.
    Pros:
    The service is excellent. A concierge contacted me via email before our stay to introduce himself and to see if we had any special requests. The attendants at the pool are present but not pushy. The room was very clean and well styled (loved the fireplace). The kitchenette was well stocked (wine glasses). The toiletries provided were by Ferragamo. The housekeepers did a thorough cleaning each day. The turn down service is a nice touch, water, pillow, and slippers laid out. Gym is clean, with plenty of equipment. The lobby is impressive, lovely aroma. There are multiple fire pits throughout the property, the one by the pool is supplied with a s'more kit at night. The location is a short ride from Park City's downtown. The hotel provides shuttle service to and from the main street. There is a scale in the room. Very quiet in the room (no hall noise). Beautiful views! Coffee in room was organic and tasty! Beds and pillows very comfortable. I could go on...

    Cons:
    The gondola was out of service.

    Summary:
    This hotel is worth every penny. I have stayed two times, and both stays exceeded my expectations.  I can't wait to return!

    06/07/12 | Link | Rating: 5.0
    17. Kent B.
    We don't typically stay in the most upscale hotels BUT at Waldorf Astoria Park City you can expect superb treatment from a very energetic and professional staff.  Other family members also stayed there (gathered for a family wedding) and had NO complaints.  Of course the rates for Ski Season and Sundance Film Festival times will be MUCH steeper than we were charged in early October but I would still consider it an excellent  value in a gorgeous setting.  Don't forget tips for your bell/valet staff, room attendants, and other personnel as they are hardworking and very attentive which is to say they truly understand the HOSPITALITY Industry!  Our best shout-out to Jeff and Sean as well as the other members of the valet/bell team!

    09/10/12 | Link | Rating: 5.0
    18. Semira M.
    This is the best hotel I have ever visited (including the Ritz's of the world) for one simple reason: The Service. The service at the Waldorf Park City was phenomenal. I felt so taken care of -- like I truly was coming to a home instead of a frigid hotel. Their nightly s'mores, the roaring fires, the attentive footmen and front desk staff made it sensational. I also loved the decor, the smell, and the overall feel. The suite was fabulous -- two bathroom for two people -- with a lovely kitchen and floorboard lighting.

    The restaurant of this hotel was also marvelous. Their breakfast and lunch was to die for and we always received samples from the chef. The dinner was more experimental and interesting, but their wine list is extraordinary.

    Overall, my stay at the Waldorf made me feel so special. Almost everyone was exceptionally nice and helpful. My only critique is that their wireless internet connection was quite slow (slower than my data plan), but that is not something that would keep me away. I would definitely return to the Waldorf Park City.

    26/09/12 | Link | Rating: 5.0
    19. Tiffany Y.
    One word...LUXURY.

    My women's mentoring group had a retreat here this summer, and it met or exceeded all of our expectations.  For many of us, it was a first trip to Park City.  The Waldorf is nestled right into the foot of the mountains, leaving breath-taking vistas from almost every window.  

    I could only imagine this place being a skiers paradise in the winter time.  Right across the road from the hotel are the gondolas that take you to the top of the mountains.

    THE ROOMS: Each room has a fireplace.  My room also had a jacuzzi tub, a nice plush bathrobe and slippers, great turn-down service during the day that just invited me to put on the robe and slippers when I got back to the room later on that night.  And if you don't have time to get down to the spa, don't worry, the room also includes samples of spa amenities.  Try out the bath salts in the jacuzzi tub.

    THE SERVICE: EVERYONE was so helpful, patient, and generally appeared to enjoy their jobs.  There was a sense of serenity throughout the hotel, and the service staff seemed to be there when you needed them, but also hidden in the background otherwise.  It really made the place feel like your home, not someone else's hotel that you were visiting.  Also, I appreciated the valet parking (and could imagine appreciating it even more in the cold winter).

    19/08/11 | Link | Rating: 5.0
    20. Moistnchewie L.
    4 1/2 Stars.

    PROS
    -Amazingly luxurious and upscale
    -Convenient RFID key cards
    -Top notch customer service
    -Loved the fireplace

    CONS
    -No bar within the hotel lounge area (expected considering this is UT)
    -I stayed here on the "best of waldorf" package and the bedroom was very small.  A lot of wasted space with one too many doors / hallway (used for timeshare/etc)
    -Limited food options within the property

    14/12/11 | Link | Rating: 4.0
    21. Lisa A.
    Stayed here for 3 night at Christmas and overall I was very happy. They have several types of rooms, so be sure you know what you are booking. My husband and I were first put in a nice room but it was handicap accessible. This would not normally be a big deal except the bathroom set up was not good. There was NO counter space and the shower was just wide open. I imagine this is for a person in a wheelchair, but when I took the first shower the whole bathroom was soaked. I mean water everywhere and I was as close to the wall as possible. When we called to inquire we were told there were no other rooms available. When I said I would have to call the Hilton Diamond Desk and ask for a refund and to be moved to a new hotel, there was an immediate opening right down the hall!

    That was really the only downside to our 4 days. Everyone except the front end staff were very friendly and accommodating. We ate breakfast and dinner and also had drinks one night at Spruce and it was awesome! More on that in my Spruce review!

    If you think Park City does not have much to offer for the high end crowd, I would say think again. Beautiful property and a great ski resort and they even have a ski valet to carry your skis to the lift for you!!

    10/02/10 | Link | Rating: 4.0
    22. Julie L.
    This is the first time we are staying at the Waldorf collection.  The  hotel interior is luxurious. The scent they pick is matching to its class. This is not exactly  ski in ski out like Park hyatt in beaver creek or Westin in Whistler. You'd have to walk some distance to take the gondola to the base of the canyon ski resort. Though it's still very nice to have ski valet and hot cider when you are done for the day. Somehow the surrounding of the hotel doesn't support the luxury it is trying to market. Also we have problem with the tub. It doesn't drain well and we had to call the technician at 11pm. The next night I tried using the jacuzzi function but it didn't work. The temperature control system doesn't function well. It blows cold air when I tried to turn on the heater.

    We do like the kitchenettes and fireplace. Very convenient.

    The service is generally pretty efficient except for the spruce restaurants receptionist lady who seems impatient and patronizing when asked a question. So good for them we chose not to eat there and tried one of the best restaurant out in the city. :)

    06/02/11 | Link | Rating: 3.0
    23. Tabetha S.
    First off let me say I was not staying at the hotel. This review is purely for the bar. Specifically the ice bar that they have going on during the winter months. I read so many reviews saying how amazing it is and looked at spectacular pictures. When we got there it was a tiny ice sculpture that closed at 8! This was during sun dance. I get that you don't want to keep someone out there in the cold but at least have someone available to go out there if people show up, especially during sundance. Everything else was very nice and the inside bar was very nice but we came from SLC for the ice bar! Also, we called ahead of time and was told the ice bar closed at 10

    16/01/14 | Link | Rating: 3.0
    24. Jake D.
    After looking around I recognized that I pulled our dented blue 2001 Corolla through the entrance backwards.  The Mercedes nor the Audi seemed to notice as the bellman graciously opened our car doors, welcomed us and asked if he could take our bags to our room.  Next, we were offered bottled water as we were escorted past the exterior burning mantles and with the doors opened for us, into the foyer where the attendee continued to rain down red carpet treatment.  Throughout the 2 night stay the interactions at the hotel were beyond exemplary.  When we went to the restaurant there was a built in "compliments of the chef" treat before every meal.  Each staff member worked toward perfect service.  We felt like royalty.

    I wrote a blog article on my experience at Waldorf Astoria because I want to replicate in my own business the level of service I received.  All I can say is WOW!
    jacobgrant.com/2012/06/w…

    07/06/12 | Link | Rating: 5.0
    25. Abby W.
    My husband and I spent our anniversary here for three nights, and I was rather disappointed. I expected it to be much better considering it's a Waldorf Astoria...

    The staff was uneducated on pretty much everything. The front desk attendant couldn't explain certain charges we saw on our bill and said there was no manager in the hotel (really?!) so she promised we would get a call from the manager the next morning to clear things up. Alas, we received no phone call.
    The restaurant was decent, but extremely overpriced. The atmosphere was pleasant, although I was definitely expecting better service and a more knowledgeable staff.
    We left feeling like we enjoyed ourselves more at the bed and breakfast we stayed at the night before our check-in: not flattering to a high-end, expensive Hilton.

    We ate at the restaurant in the hotel twice and both times the food was good, prices fair, and the service unremarkable, but adequate.

    All in all, we won't be returning. The best word to sum it all up: disappointing :(

    Edit: After posting this review the manager wanted to meet with me, which is a sign that they care. However an offer simply to meet at a location that's an hour away from where I live wasn't exactly an enticing offer.

    25/04/12 | Link | Rating: 2.0
    26. Elise O.
    If I could afford it or had an unlimited amount of hilton points I would live at the Waldorf Astoria Park City!  My experience was that magical!

    My boyfriend and I made a trip to Park City in late April using Hilton Honors points.  Immediately upon arrival, we were greeted and once we checked in with the front desk were notified that we had been upgraded to a suite!  I've been a Hilton Diamond member for a few years and this was the first time I had been upgraded to a suite, and on top of that, without even having to request an upgrade!  What I loved most about the Waldorf upon my arrival was the staff.  They were extremely friendly and not at all stuck up or snooty which is what you would expect from some of these 5-star hotels.  But that is not all!  It only got better from there.  We got to our room and found a huge 1-bedroom suite with living room, kitchen, dining room, balcony, and spacious bathroom with a whirlpool tub!  Amazing!  But of everything in our suite, my favorite was the bed.  I must say, it was the most comfortable bed I've ever slept in.  Even after the trip I looked up the Waldorf bedding collection online contemplating if I should invest in the mattress topper.  

    After freaking out about the room, we decided to check out the spa which we had free access to.  It was great as well!  We were able to use the sauna and other facilities, and relax in the lounge room which was filled with couches and tvs.  There was also a complimentary tea bar which provided an assortment of various teas to drink.  I would highly recommend spending a few hours at the spa to relax.

    The rest of that day we spent exploring Park City.  When we arrived back at the hotel we joined in on the evening smores which are provided everyday.  There was a huge fire pit near the entrance of the hotel that had a whole table of smore ingredients and long metal sticks set up.  Another great service they provide!  The rest of the evening we spent drinking wine in the room, watching the beautiful snow fall, and taking advantage of the whirlpool hot tub!

    Other great things about the Waldorf were the heated pool and hot tubs which we checked out the next day and the ferragmo bath products!  I would definitely recommend this hotel to anyone staying in Park City.  I hope to return here again soon!  I'm considering making the Waldorf Astoria Park City an annual trip!

    16/05/13 | Link | Rating: 5.0
    27. Dannyandwifey L.
    We stayed here in the off season, and we were a group of 2 couples, and 2 kids under 2.  

    Pros:

    This hotel is beautiful! Big fireplaces, awesome dark wood, and the chandeliers just make you feel grandiose.  

    Rooms: Our rooms were great for families: microwaves, sinks, refrigerators that were usable. And, pretty spacious considering. There was a fireplace in our room, but we didn't get to turn it on because of the little guys. There is also a pretty cool balcony, with chairs and heaters.

    Service: We called guest services all the time, and they were always helpful...breakfast recommendations, sending up replacements for forgotten items, and pointing us the right direction when we asked for a babysitter.  And, we never had any complaints about the cleaning staff, our room always looked great.  

    Spa:  My friend got the Mommy-to-be massage, and I got the hot stone massage, and we were both very happy with our experiences. If we didn't have to get back to the babysitter, we could have stayed there all day!

    Con:

    I only have one complaint about our experience, but it totally could have been avoided with better planning.

    We ordered room service for the kids while we went to the spa.  We called and asked about the kids menu, and then how much a PB&J and grilled cheese sandwich would cost. Now, it's a nice hotel, and it was room service, but each sandwich was $10 each.  

    We will absolutely be going back to this hotel, and now would love to go back in winter.

    07/10/12 | Link | Rating: 5.0
    28. Shaun S.
    A big thank you to Jacklyn Y. for in reservations for helping me out with a problem on our reservation via Priceline.com . Due to an illness, we had to cancel, Priceline wasn't ready to help, but the Waldorf Astoria stepped in and did! Thank You! Hope to be out there in the near future!

    12/09/13 | Link | Rating: 5.0
    29. Richard R.
    The Astoria excelled on all levels. Rooms and baths were clean, modern and comfortable. The entire staff was polite and attentive.  Grounds were clean and groomed.  This was off season so we paid a very reasonable rate. Be ready for an additional $35.00 a day for resort fees, but this was a wash for us because on the free shuttle to town.  Great experience.

    13/06/14 | Link | Rating: 5.0
    30. Amy M.
    My bf surprised me with a trip here and it is the best hotel I have stayed in thus far.   The interior is warm and inviting and the outdoor pool and hot tub area are gorgeous and open year round.  We were there right before ski season started so they upgraded us to a suite.  Kitchen, 2 bathrooms, 2 fireplaces, etc.  I was in heaven.   It was super romantic and we had a wonderful dinner in the hotel's restaurant.   Best part to is it was "free" as my bf used his Hilton Honors points.  Score!  Alas he only had enough for one night....  I hope he saves up enough so we can take a trip back!

    17/01/12 | Link | Rating: 5.0
    31. Mack B.
    We stayed at the Waldorf during the off season in May, and things were very quiet. There were some renovations going on, but we were upgraded to a suite at no extra cost, and basically had the whole floor to ourselves (the hotel was only about 10% occupied during our stay).

    The hotel staff were amazing, especially concierge Jonathan. We were chauffeured into town at any time with 5 minutes notice, and picked up within 15 minutes. Great location, great staff, great stay. Off season rates were lower than what you can expect during "peak" times, but for our stay the value was without comparison.

    21/05/13 | Link | Rating: 5.0
    32. Kristin R.
    Stayed here two nights in a beautiful king suite. The hotel itself is gorgeous and the location is not far from Main Street (5-10 min drive). They have a shuttle that runs pretty much all day/night that will drop you off downtown, which was convenient. Overall, had a wonderful stay, and other then a few little minor issues (called room service one morning at 6:30 am and no one answered for about 15 mins, and never received an extra luggage holder after being told one would be brought up for us). No biggie though, and not the end of the world. Concierge was wonderful in getting us dinner rezzies, setting up outdoor activities, and providing us with excellent information about what to see/do in Park City. We had exceptional customer service and everyone was very friendly/helpful :) Highly recommend!

    26/02/14 | Link | Rating: 5.0
    33. Rachel C.
    The hotels we have stayed in the past and liked are:
    Four Seasons Las Vegas
    Four Seasons Maui
    The Pelican Hills at Newport Beach CA
    St. Regis Monarch Beach CA
    Ritz Carlton Grande Lakes Florida

    We booked this hotel 2 weeks before our last minute vacation. St. Regis and Montage at Deer Valley were full.

    This hotel had a nice winter rate with 25% off. We were able to get a beautiful 2 bedroom lofted suite for a decent price.

    Everything about the actual hotel room and appearance of the hotel is good. No complaints about the decor, bathrooms, beds, kitchen, washer and dryer, etc.

    5 stars for the room itself and the lobby.
    The boot room and ski valet were not bad. chaotic and understaffed and can't get to everyone in time. Boot room seems very crowded... but they were nice and really did try to help. On the last day the ski valet carts were both broken. That's fine, things happen I guess.

    Now the bad stuff:

    1. I had emailed the concierge with questions and assistance before the vacation and did not receive any reply until 4 days later. The reply email by Rachel Bradley asked if somebody had already responded to us. So does the concierge all work separately and doesn't know what emails are answered or not? By then I already took care of several bookings by myself.

    2. we arrived at 10 pm. The one and only ( very young and bored looking) door man stood by the door and watched us ( especially me and my young kid) stumble out of the car and did not offer any help. The valet guy was busy unloading our stuff and nobody said hi to us... LOL what a welcome. Maybe we arrived too late and they were annoyed?

    3. We did reserve the in room ski fitting through the concierge, Rachel Bradley, via email. She told us it was confirmed. Nobody showed up the next day at the scheduled time. I called and none of the ski rental companies had our info. Ms. Bradley was not in. Waited for the on site concierge to call us back which she didn't. My husband called again after 20 minutes and was able to talk to the very busy concierge. She found someone to come up and fit our skis 2 hours before our ski lesson. Had to cancel lunch reservation and eat instant noodles in room.

    After I emailed Ms. Bradley and informed her of the mishap, she replied back with a lengthy explanation detailing all the thorough work she had done to secure our reservation. And that she was sorry for the "confusion" and glad that someone else was able to help us.
    WRONG answer. The first thing to be mentioned by her should be " sorry for your inconvenience" instead of trying to tell us that she didn't do anything wrong and the ski rental company messed up. Such finger pointing does not look good for a 4.5 star hotel. and apologizing for the confusion? Don't apologize for the confusion, apologize for almost messing up our ski lesson plan due to the hotel staff's incompetence in general.

    4. House keeping - does not speak English. My husband told the very nice but non English speaking lady to come back in 2 hours to do house keeping since we were still getting our ski boots fitted. She stared at him. I had to use my broken spanish - mas tarde... dos horas por favor... then she understood.
    Another time we asked for laundry detergent to be sent up. We were first sent a man asking if we have laundry to be picked up, then after we tried to explain to him in broken Spanish, brought dish washing detergent.
    Also, the suite has washer and dryer. Hotel does not stock or sell dryer sheet. ( I dunno why) so remember to pack your own.

    5. In room dining - most of the times adequate and nice. One time forgot bread and butter and jam. We asked them to bring these things up. First time we were given bread with no butter no jam. Second time we were given butter but again no jam. My husband decided to forget the jam by then because he felt bad for the guy.

    6. Front desk - we have guaranteed late check out since our room was booked through American Express. Called the night before checking out and everything is fine and confirmed. We went up to ski and returned at 1:20 pm and were locked out. Husband went down to reactivate the key - did not work. He called down ( too annoyed to walk down again ) and a lady came up. Said oh sorry all keys are deactivated by 10 am even if you have late check out. Would have been nice to tell us that ahead of time. We waited outside our room for almost 30 minutes while they tried to sort things out. Then had to rush and pack up and leave for airport.

    We are thinking about going back to Park City in late February. I am looking up at Montage and St. Regis this time. They cost much more but maybe that's what we have to do to get good service here in Park City? Sigh... very disappointed with the Waldorf.

    08/01/14 | Link | Rating: 3.0
    34. Matt M.
    We reserved a two hotel room suite ($$$$) with kitchen.  Upon arrival, the staff (nicely) told us that one of the rooms (the big one with the kitchen) wasn't ready due to "a problem with the room" and wouldn't be until the following afternoon.  So they comped our cocktails and whole New Year's Eve meal (that ended up giving my husband Montezuma's revenge.)  The meal was not that hot (nice wines though, but they ran out of Stella Artois on NYE!) and we ended up never eating there again -not even room service.  The hotel needs more than one option for restaurants, rather than having to schlep up on the gondola to the sub par restaurants on the hill.  

    My husband and I had to spend NYE separately, neither of our children are old enough to stay alone yet, so we had to split up -crummy.

    Next day we had the in room boot fitting, was GREAT!

    Taking a gondola to everything was a pain.  Finding the skis was a pain.  Nothing in the hotel was organized.  ONE of the valet guys tried, the rest just stood around watching as we wrestled with our stuff.  

    They told us they would comp the rooms for one night and only comped one of them, don't know if that was a miscommunication between my husband and the manager or what.

    I never, ever would stay at this hotel/resort again.  They need different management.  At this price, we expected more.  Go to Deer Valley.

    24/01/14 | Link | Rating: 1.0
    35. Krisella I.
    Whenever my husband and I discuss past trips we've taken, we always circle back to Waldorf Astoria in Park City as our best stay in a hotel yet. We stayed here November 2012 for our honeymoon because we've always wanted to do a winter retreat - somewhere beautiful, relaxing and a little indulgent. This place completely did not disappoint.

    Their service was impeccable. We were asked our names once the entire trip and from then on, it seemed like everyone was treating us like family, congratulating us on our marriage and asking how our honeymoon was going. Whenever we decided to step out, our car was ready in seconds, the concierge always offering water bottles and their vanilla mint lip balm for our short trips.

    The staff always had excellent recommendations and were honest about the nearby attractions (whether we would enjoy it/waste our time, what foods to try where, the amount of time it took to drive there). Anything we needed was brought up to us in a flash, and when we got there the concierge advised us that they would be bringing up a humidifier in case the mountain air got a little too dry for us. My husband and I always suffered an internal dilemma when deciding to visit SLC or the nearby towns, secretly wanting to just laze about the resort.

    The resort itself was beautiful - lavish, yet cozy. Everything was warm and elegant, from the crystal chandelier, to the comfy furniture, to the interesting coffee books in the sitting room. We used the Viking appliances in our kitchen every morning to make ourselves breakfast. That kitchen had everything - pots, pans, cutlery and bakingware. S'mores and hot cocoa were served near the outside firepit every night, compliments of the hotel. Taking a dip in the hot tub and the heated pool was amazing since we were supplied with ample towels and warm robes and slippers.

    I booked a massage at the Golden Door Spa. They have a lounge where you can serve yourself ample tea and fruits, sit down and read while waiting for your spa service. Or you can relax on their hot stone chairs or use the sauna.There was a schedule mix up causing the masseuse to be  a little late, so they comped the massage! The masseuse was very apologetic, the massage was amazing and the entire spa was luxurious.  

    One of my favorite memories about our stay was coming back from a short trip to City Creek Center to find the entire hotel decked out in Christmas decorations! It really made it feel like home.

    Staying at the Waldorf was an unforgettable experience, we're so happy we spent our honeymoon there. Definitely a great place to unwind after all the wedding insanty.

    13/06/13 | Link | Rating: 5.0
    36. Jayson C.
    We loved this place.   Stayed with the kids and they thought it was amazing.   The room was beautiful and clean.   The gym was amazing, clean, up to date.   Even the fragrance they use by the entrance was awesome.    The pool and Jacuzzi were fun and the perfect temperature.   We had smores by the open fire in the courtyard.   The valet service was quick.   The views are amazing.   The restaurant was perfect and the fresh fruit with a sugar glaze was the best breakfast ever....yup....ever.  Thanks for a great vacation!

    15/05/14 | Link | Rating: 5.0
    37. Mr D.
    Rooms are very nice versions of a regular Hilton. Great access to skiing BUT a few issues. My room came with zero wifi access to which I asked where to find a cable to hard-wire my computer and there was none. The IT guy kindly brought me a cable and tha of course didn't work so IT came back and plugged my computer in everywhere to tell me they couldn't do anything. To give them credit they did fix the phone that also didn't work in the room. So night one was a total failure as I had to send work emails with a tethered phone. To seal the deal I ordered breakfast at 7 am the following morning and not so surprisingly it didn't arrive. So around 8:30 I called (thanks to the late night repair job on the broken phone) and told them to come in and leave it in the living room as I had to shower and rush out to work. Well, that didn't happen. 9 AM I get a call saying they had left it on the floor of the hallway and I could grab it. Not sure what's wrong with this place but considering all of the above it should be 1 star but let's be honest here it's in the canyons and has a great little smores setup every night at the pool.

    09/09/14 | Link | Rating: 3.0
    38. Jeff H.
    Stayed at the Waldorf Austoria on 12/11/14.  The service from the bellmen to the check in personnel was great.  They were all extremely helpful.  The food ( we ate 2 meals) was the only things that was somewhat lacking.  It was bland/tasteless, which was surprising considering everything else was impeccable.  I recommend staying there but not eating there.

    13/12/14 | Link | Rating: 4.0
    39. John U.
    Fabulous stay. Skied park city one day easy shuttle service next day canyon with the gondola right here. Restaurant in hotel great food. All the service people nice and informative. Jacuzzi and pool are perfect after a day of skiing.

    We'll be back

    29/11/13 | Link | Rating: 5.0
    40. Kyle S.
    The hotel is beautiful as are the views. The service is a bit hit or miss unfortunately. The woman that checked us in was very friendly as were the valets and the lady in the ski shop. The guy working the bar was a bit abrasive and his attitude really pissed me off to be perfectly honest.

    We had reserved a king residence so we were a bit surprised when it had two queen beds when we walked in. The manager wasn't aware that they even had rooms equipped this way. He was kind enough to come down in person to check it out and offered to comp our breakfast the next morning because they couldn't move us. We ended up not taking advantage of his offer though because we were traveling with another couple and the breakfast was extortionately expensive so went somewhere in town.

    Bottom line is while there wasn't anything that made this place an absolute "no" I'm just not sure I'd feel the need to stay here again. I'd probably give the St. Regis a shot next time.

    09/12/13 | Link | Rating: 4.0
    41. Dave R.
    there are much nicer Waldorf Astoria locations than this one...also it is very far away from any restaurants or clubs.. however in the summer it will be right in the action with the new Canyons golf course.

    15/01/15 | Link | Rating: 3.0
    42. Harper B.
    Thought this was a great hotel (not including in this the restaurant which I reviewed separately and would not recommend).

    Obviously expectations are high for a Waldorf in Park City, but I thought they were met.  The hotel has a nice décor, the rooms are very nice, and the service was friendly without seeming pretentious.

    A big plus is the nice setup for the hotel, surrounding a big pool area and feeling like it is out in the mountains while being a short drive from 'downtown".  Free frequent shuttle service back and forth was a nice touch too.

    I felt it was a hotel that worked well for both families and couples and would definitely recommend it to others looking to stay in Park city.

    17/08/14 | Link | Rating: 4.0
    43. Tyler S.
    Staying in Park City is definitely the way to go when traveling through on a roadtrip!

    This property was extremely well kept; and everyone from the valet to the concierge to the restaurant staff was extremely kind and accommodating!

    We stayed in a one bedroom suite, and comparatively, I would say that it is above average. The kitchen was extremely open and modern; and the best part was that it came with a Washing Machine and Dryer!

    From what we heard from the concierge, they also offer complementary smores in the evening, and I imagine it to be similar to what the Ritz Carlton Bachelor Gulch offers.

    Lastly, from a menu in our room, they offer these super cool picnic basket adventures that sounded ridiculously tasty for any outing! Sadly, I didn't get to experience any of them, but the one that came with an entire cheese and charcuterie spread, antipasto olives, and sandwiches sounded incredible!

    *They also offer a nice car service at this location for those of you who want a hitch into the town to grab some drinks. Unfortunately, it was my first time in the area and I wanted to check out SLC, so we didn't utilize much of their services. In any case, with the level of attention we received, I would have no doubts that everything offered is beyond expectation!

    I will definitely be back and look forward to everything this property has to offer! I am curious as to how busy it is in the wintertime when ski season is at its peak because in the summer season it didn't seem that crouded.

    16/07/13 | Link | Rating: 5.0
    44. John M.
    The restaurant service was horrible and the bill was outrageous for mediocre food.

    THE WORST SERVICE!

    06/06/14 | Link | Rating: 1.0
    45. Mr. H.
    lobby beautiful. spa very good and clean and nice
    staff very friendly and accommodating
    restaurant just okay. food was okay. Nothing that impressive and I could tell they were trying but for a high end hotel pretty boring
    cocktails pretty good
    location below average. sum what of a island at Canyons
    overall after comparing to say montage or st regis it is a significant step down but good for canyons but probably worth the extra money to just do park city at a more prime location and overall experience

    just not that impressive of a resort.

    11/02/15 | Link | Rating: 3.0
    46. Don G.
    Maybe I have high expectations for a Waldorf Astoria? Upon check-in, they messed up my room twice. First room, the prior guests hadn't checked out yet. That's nothing I would expect from any hotel let alone a premier brand and then second room had been setup with flowers for the people who were supposed to have the room. I thought it was nice to get fresh flowers in my room as a "my bad," but I read the card saying "Congratulations on the engagement!" Uh... really?

    After all was said and done, I got an apology. I would've expected free drinks at the bar at least or another room upgrade considering I'm Diamond status. I was tired and wanted to rest, so I didn't make a fuss. I should've in hindsight.

    The location is secluded, so not much to walk to. However, the chair to Canyons was awesome. It was great to have such close access to the resort and easy.  This is how they earned the second star. Otherwise, this was a one star experience.

    29/03/14 | Link | Rating: 2.0
    47. Samantha P.
    Luxurious, beautiful canyon setting, modern workout facilities, lovely spa, s'mores by the fire pit nightly, classy decor, friendly staff a top notch experience.

    04/10/14 | Link | Rating: 5.0
    48. John C.
    Really enjoyed my stay here. The decor and style were great. The room size for the price was amazing also. I felt spoiled compared to the price/size ratio in San Fran or NYC.

    The only issue that we had was that some of the furniture was a little worn. For example, the lampshade in the living room was missing parts and was just hanging at a strange angle.

    In addition, we found a used bandaid on the carpet by the door. Definitely gross. Obviously, they could improve the room cleanliness and consistency.

    Overall, I would recommend the Waldorf Astoria Park City. It's in a great location. You get good value for the money. The staff were friendly and knowledgable.

    If you are visiting Park City, I recommend either this hotel, or the St. Regis. Both are great!

    27/10/14 | Link | Rating: 4.0
    49. Aja S.
    My husband and our two children 13 and 2 just returned from the Waldorf Park City. The hotel is absolutely gorgeous. You won't be disappointed in the appearance of the hotel, but you will be on the service and food.

    I'm a luxury travel agent who took this four day trip to familiarize myself with the property to see if I'd refer my clients here instead of my two go to properties the St Regis and the Montage.

    On arrival we are lunch at the hotel which was the first and last good meal we had there. Our stay included breakfast which was cold the first day. The second and third day it was hot, but bland. They are in serious need of a menu revamp and a new culinary team.

    Service was inconsistent. Though, it did tend to get better the longer we were there. Things like calling down for valet to bring the car around then getting downstairs and it's not there and they don't know even know your name to calling the hotel operator to ask a question and they answer the phone "uh thanks for calling the  (long pause) the Waldorf Astoria.

    All in all the location and close proximity to the Canyons is great, the hotel is beautiful, but for the price point you'd expect and should receive better service. For right now I'd have to stick with the St Regis, though I'd love to give the Waldorf another chance at some point and hopefully be able to write a glowing review.

    04/12/13 | Link | Rating: 3.0
    50. Jay G.
    Forget New York --there's much to love about the Waldorf Astoria, Park City.  

    Kurtis welcomed me so warmly and made me feel right at home. This property is absolutely beautiful. I've been to pretty much every pool in Park City and the way this one is laid out is fantastic. Although it isn't huge like that of the Montage, it's cozy, intimate and the perfect spot to curl up with a book (or in my case, notebook!) and lose yourself in Park City's calm, soothing atmosphere.

    Bonus for those who love to pamper their pooch: the Waldorf is the only spa in PC that offers doggie massage. Yep. I'm 'that' person and I own it. Sirius was made to feel as welcome as his human.

    Although it's taken me a while to actually go and check out this property, it falls under the category of: why didn't I do it sooner?! Bottom line: the common areas are beautiful and they have the best of the best in charge. Enough said.

    10/10/14 | Link | Rating: 5.0
    51. Christopher M.
    We can't say enough great things about our stay here, in particular the help of Christie, the concierge.  She was wonderful and made our stay extra special with her advice and planning.

    Be forewarned there is a lot of construction going on; not necessarily at the hotel, but rather around the hotel.

    Oh, and don't forget the s'mores everynight at 7pm!

    197/365

    07/08/14 | Link | Rating: 5.0
    52. Deano G.
    The hotel itself was great.  Well decorated, private, all the amenities that you would expect from a Waldorf.  The check-in was a little odd, especially when we went to our room and someone else's bags were still there, but they quickly got us into another room (reading the reviews this happens often).  The pool and outdoor area was wonderful and a huge plus for this location...  The downside, the restaurant.  Poor service, poor selections and the price to me was unreasonable.

    I will be back, I just won't visit the restaurant or bar!

    13/08/14 | Link | Rating: 4.0
    53. Howie C.
    My stay here was perfect.  

    I checked in late at 11:30 p.m. and they were out of my basic King bed.  So they upgraded me to a full suite!  I have to admit, it felt like a waste to have only me in the room, but I adapted to the surroundings quickly.  Handle it Howie!

    Full Suite with King Bed - Two full bathrooms, a king bed, a couch with pull out bed, a dining table, a complete kitchen with four stove tops and an Imperial refrigerator, three TVs (one in the bathroom), a washer, a dryer, a patio and two fireplaces.  All for me!  

    There are complimentary chocolates at bedside, Salvatore Ferragamo toiletries and a complimentary turn down service in the evening.  

    I left tips for the cleaning lady but one day she didn't pick it up in the morning or at turn down.  That was weird.  So I just doubled up when I checked out.  She even lined up my shoes!  

    I came during the summer, but in the winter this would be a good alternative to a cabin rental.  A suite can fit four people very, very comfortably, six people comfortably (if two don't mind using a sleeping bag on the floor), and more people less comfortably.  In the summer the normal rates for this room are $290 and up, in the winter more like $600-1200 depending on the week (Sundance and Christmas running highest).  There is a $35 daily resort fee that gets you high speed wifi, pool, weight room, free shuttle service to Downtown Park City, and complimentary s'mores at the fireplace every evening.  

    The staff was welcoming and accommodating.  When I stepped out of my car, Jeff, porter and valet greeted me and assured me my bags would be at my room minutes after I entered the room.  I forgot my camera in the car and he took me down to my car right away to let me get what I needed.  I didn't need his services the rest of the nights but he still greeted me each time he saw me.  Very friendly and professional.

    The grounds are beautiful.  The salt water pool is heated and stays open until 11 p.m.

    While post-partying in my room and mixing drinks, I ran out of pineapple juice to go with the Ketel One (hard liquor is not easy to get in Utah!).  One of my co-workers went up to the bar to ask if we could purchase some and the bartender handed her a carton at no charge.  During our stay it seemed like if we asked, the Waldorf would try to make it happen.  

    Much thanks to the Waldorf Astoria for making my first stay in Park City a memorable and enjoyable one!

    14/09/14 | Link | Rating: 5.0
    54. Adrienne K.
    I'm a frequent traveler, and have stayed many of nights in other locations of the Waldorf, and this particular resort didn't impress me.

    The hospitality designer in me was disappointed in the less than impressive interior of its rooms, and the fiscal conscious project manager in me started to qualify the corners they cut in order to keep their budget in check.

    The heater in our room kept blowing cool air, and the hot water in the bath tub had to be physically held on the fixture to release a certain temperature. Kinda took the relaxation outta my bubble bath since it gave my toes a workout holdin' that darn thing! Lol!

    I do appreciate that their lobby, as it is grand, beautiful and inviting. The overall staff was polished and professional, exceptional in fact.

    For Park City, a high caliber of guests visiting it's resort, I expected a little more in it's luxury. It doesn't set itself too far off from other mid grade resorts.

    Wishing them continued success just not my preference for my next stay.

    15/11/14 | Link | Rating: 2.0
    55. Angela C.
    This was a lovely place. Very nice and elegant. I came here for a business lunch and the service in the Powder Kitchen room was amazing. Food was equally amazing.

    Wagyu Beef Burger & Fries - I ordered this burger medium and it was cooked to perfection. Lightly seasoned so you could still taste all the natural beef. The meat just crumbled in your mouth and melted away. The bun was not your typical bun. The bun was more like an english muffin and it was homemade by the chef. Delicious! The fries were also amazing! Crispy and lightly, very lightly, dusted with salt. Overall the entree was delicious.

    Creme Brulee - Sooooooooooooo good. Must try. I can't even explain.

    05/02/15 | Link | Rating: 5.0
    56. Travis B.
    What an OUTSTANDING place for the locals to take advantage of off-season rates to feel like royalty.

    For a fraction of what our California friends pay during the ski season, you and yours can book a room at the Waldorf and see how the other half lives.

    Here are some highlights that we loved, loved, loved about our Mother's Day weekend at the 'Dorf  (can we be on this kind of nickname basis??)

    1.) The staff was awesome. They roll out the red carpet for everyone. We were treated as graciously as if we had spent the extra zeros for the room. From the second we pulled the family truckster in to the entry until we loaded up for the drive home we were THE most important people on the planet.  I'm sure total dollar amounts of tips and such go down this time of year but you wouldn't know it from how we were treated.

    2.)  Heated pool.  We swam while it was snowing. Not just the hot tub but the big pool is heated. It's kind of a cool experience and one the little one can't stop talking about.

    3.)  S'Mores.  The big fire pits around the place get put to good use in the evenings. Marshmallow + stick + fire + chocolate + graham cracker = win.  Simple but a cool idea.

    This place does it up right. Close to downtown PC or to the shopping and restaurants at Kimball Junction if you wish.  

    We will definitely be making this something to put on the calendar going forward. Off-season never felt so good.

    14/05/15 | Link | Rating: 5.0