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Four Points by Sheraton Downtown Seattle Center in Seattle, WA

Four Points by Sheraton Downtown Seattle Center in Seattle, WA

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Company Info:

Rating: 3.31

Address: 601 Roy St., Seattle, WA, 98109

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    Comments (72):

    1. Patricia B.
    From the first person we dealt with to the last we were impressed. The staff at this place is fantastic. The beds are comfortable, the place is clean. There is both a parking garage to use and if you can find it, there is parking on the street or even a parking lot. I parked in the garage and was rather happy since in the rush to get where we were going, I left my cell phone on the roof of my car, instead of in the car like I thought I had done. In the morning it was still there to my relief. The best part of this place though is the staff though. We had a great bartender in the lounge, we dealt with two different front desk clerks that secured us cabs and helped us get checked in, my friend said that the maid that he talked to in the morning was rather pleasant, and though we didn't actually need anything from him the manager seemed to deal with things very well also. This will definitely be my choice of hotels when I go to stay in Seattle from now on.

    06/03/12 | Link | Rating: 5.0
    2. Sarah Jo K.
    The facilities are acceptable, but the customer service leaves a LOT to be desired. The room reservation was incorrect, both days breakfast was ordered and never delivered. When we contacted the front desk they were rude and told us just to cancel our order because apparently they were at 100% capacity and under staffed. We were told by the front desk that as a result of the bungled reservations we would have a complimentary breakfast delivered. When it did not arrive the morning of our departure, we called the restaurant and were chastised by the employee on the phone because they were extremely busy and no one had followed up on the promised breakfast order. All around incompetent and discourteous staff. I understand that it was a busy weekend, but you are in the hospitality field, and this was a huge nightmare. I will not be recommending this hotel to ANY of my clients, family or friends.

    12/06/12 | Link | Rating: 1.0
    3. Ted J.
    We stayed here several times when it was a Comfort Suites and once now that it is a 4 Points. Rooms are very clean and the bed was wonderful. Restaurant was OK but missed the complimentary breakfast of old. My two gripes are dreadfully slow elevators, the stairs are faster even from the 4th floor, and the in room coffee that was undrinkable. A nice Seattle hotel should have decent in room coffee being Seattle is the center of the coffee universe.   We will stay here again on our next trip to see the Seahawks.

    19/10/12 | Link | Rating: 3.0
    4. Jennifer B.
    Very friendly staff, clean hotel, within walking distance to the space needle.  Definitely recommend this hotel.

    02/10/11 | Link | Rating: 5.0
    5. J T.
    I made the mistake of trying to book a room at "Four points by Sheraton" while the Comfort Inn & Suites was still in transition.  Perhaps the employees were upset or confused by the corporate turnover, or maybe they were just untrained, or perhaps just completely dense.  I stay at Sheraton properties often, but the sheraton, the W, and red lion were all sold out for my specific dates.

    First of all, I called the hotel to inquire about their pet policy.  The night auditor told me they were NOT pet friendly, but he wasn't sure about what the new policy would be under Sheraton.  Knowing that most Sheraton hotels, especially in Seattle, are pet friendly, I called back the next day.

    Unfortunately, the next day, they answered the phone by a different name, so I was confused and thought I called the wrong number.  When I asked for the Four Points, the receptionist didn't say a word and just transferred me to a corporate reservations center.  Ok, not a huge deal.  When I spoke to the reservations person, she told me that the hotel IS in fact pet friendly.

    As a courtesy to FPS management, I called the Seattle branch back to let them know they will be pet friendly and that I would be staying there next month.  I spoke to a receptionist named "Candy" that was so incredibly rude and her tone of voice sounded so inconvenienced by my phone call.  Upset, I asked to speak to a manager.  

    The "manager" Joe was the most unprofessional hospitality manager I have ever dealt with, and I'm IN the hospitality industry.  He argued with me about the pet policy, telling me I was wrong, even though the corporate representative gave me that information.  I asked, "Well there's obviously a flaw in the system here.  What are you guys gonna do when people start showing up with their dogs?"  His response?  *BIG SIGH*  "Why would you even ask me that??"

    Absolutely unacceptable, unprofessional, and downright sad.

    27/08/11 | Link | Rating: 1.0
    6. Arthur R.
    Very affordable hotel.  Jean was very helpful to our needs. (Checked out earlier in the day but flight wasn't until later that evening and allowed us to check it in).

    It is walking distance to the space needle but wouldn't recommend walking to pike place market.  Especially at night as you pass where there are a lot of homeless people.  

    But besides that, clean and overall great!

    27/01/13 | Link | Rating: 5.0
    7. Amy L.
    5 stars for the accommodations and helpful staff, they get knocked down for the terrible breakfast and a bar that closes at 10PM.

    We picked this hotel to house our out of town guests for our wedding and stayed their 2 nights ourselves. The hotel has been updated with modern finishes, brushed chrome and linen tiles in the bathroom. Everything has been repainted, re-carpeted, and re-done. We had a 2 room suite with a couch, bar, bathroom, and bedroom. The bed was *super* comfortable and the linens were great.

    Parking was awesome, either pay $10/night or we just found street parking right outside the hotel each night.

    The event coordinator was very helpful during the booking process and sent me frequent reminders when our booking deadline was coming up for the block.

    One downside is the bar, it closes at 10PM and they are completely no nonsense not apologetic about that, at least give us some suggestions for nearby places.

    The second downside was the breakfast, hopefully they will figure this out. My grandma's over easy egg was crispy burnt on the edges. My scrambled eggs were kind of greasy and weirdly scrambled, they didn't whisk the eggs together before they hit the pan so the whites and the yolks were still separate. My bacon was incinerated and my toast was as hard as a rock.

    Aside from those two little things our stay was great. I'll definitely be recommending this place to people who are visiting from out of town.

    15/11/11 | Link | Rating: 4.0
    8. Sonia D.
    Very quiet hotel with really nice staff.  Was exhausted after a long flight and had a good meal and drink at the hotel bar for $20 (which at some fancy hotels is unheard of).  Nice spacious rooms with large tvs, has a fitness center, pool, spa, and nice courtyard area with a fountain.  And it's really close to the space needle!! :-)

    06/05/13 | Link | Rating: 4.0
    9. Mengxi Y.
    Doesn't look the same shown here. Not so good neighborhood. The location is kind of  awkward, since it is too far to walk to the Space Needle, but too short to take a cab. The room is clean but small even for a deluxe. Don' t ever try to have breakfast in the hotel, cuz life is too short. I sit there for over an hour, nothing came up and the waitress did not care. Hope this helps.

    14/10/12 | Link | Rating: 2.0
    10. Valerie S.
    We stayed here 5 days and 4 nights during our stay in Seattle as we were exhibiting at the Coffee Fest Seattle 2011.

    From the outside this hotel doesn't look like much. But on the inside, they did a great job renovating and upgrading all aspects, from the lobby, lounge, restaurant, outdoor patio space, to the rooms and amenities. I learned that this hotel used to be a Comfort Inn. Perhaps they will work on renovating the outside as well. They should really update the photos posted on their Yelp page, because the hotel I saw looks nothing like these outdated pictures. Everything looks very new and modern now. The staff was very friendly and showed how much they care about our stay. Note that this is not the type of hotel where you can expect bell captain services, you unload and wheel your own bags to and from your room. They provide dollies in the lobby. If this is a problem then I wouldn't stay here if I were you.

    The location is great, within walking distance to the Seattle Space Needle, as well as the QFC 24-hr supermarket (they carry TOP POT donuts) that is only a block away. There is a really nice breakfast/brunch spot called CITIZEN COFFEE which is also only across/adjacent from the hotel. We could even walk 5-6 blocks to get to another area where there are lots of good foodie-worthy restaurants and cafes. There is this really great restaurant called RE:PUBLIC on Republican St. A must try for those visiting. Took us 10 minutes to walk there from the hotel.

    It only takes us 5-10 minutes each morning to drive to the Washington State Convention Center, where Coffee Fest Seattle 2011 was held, which is located in the downtown/hotels/shopping district of Seattle. And since we had our own car it was really easy to get around. From what I heard, it's quite easy to get around using public transit as well.

    Only thing that was a turn off for us is the way the hotel is wedged between the Aurora/Mercer bridge and highway which does make the place look and feel less sophisticated. It is also surrounded by more industrial-warehouse type structures. Nothing that concerns me though, as for the price, the quality and the strategic location, it is so worth it. Although, we experienced a day-time city-wide black-out for a few hours at the hotel an couldn't do much like shower in our room, which was weird seeing that most hotels should have their own back-up generator. They gave us glow sticks to light up our way through the stairs and hallways to get to and from our room and the car garage.

    Parking is only $12/day so for those who have their own car, it's not as intimidating as other hotels that charge $30-35/day for parking. It's a secured garage using your hotel room key to get in and out.

    I will definitely stay here again.

    30/09/11 | Link | Rating: 4.0
    11. Donds L.
    A perfect location for visiting the Space Needle and other Seattle tourist attractions.  The Space Needle is about a block and a half walk away.  The hotel is across the street from the Bill and Melinda Gate Foundation.  A trip to Pike Place Market is an easy 2 minute Monorail ride, plus a 2 block walk (10 min.) towards the dock.  Wanna help save the whales?? The Sea Shepherd company store is just a quick walk down the pier.  Drinking water is free in the room, they leave 2 bottles everyday.  Bottom line, I'd stay here again if I'm in Seattle.

    19/03/13 | Link | Rating: 4.0
    12. Eric L.
    I recently stayed here for 4 days on a trip to Seattle. Overall, it's a decent hotel.

    First of all, the good things. The room was nice and clean. The beds were firm and everything in the bathroom was clean and worked properly. They have underground parking for $12 which is cheap compared to the hotels in downtown. It's not a crowded hotel so it's relatively quiet.

    The thing I didn't like about this place was the location. It's across the street from the Seattle Center (keep in mind that the Space Needle is on the other side of the Seattle Center) but it's not really walking distance from anything else near downtown or Pike Place. It's also not near any Light Rail stations. So we basically had to drive everywhere (but this hotel is probably cheaper for this very same reason). So if you want a hotel that is closer to the action and tourist areas, I would suggest looking more south, near Pike Place.

    Overall, it was an OK experience. Make sure to pay attention when you're driving here since it's on a side street and hidden from the main roads. The underground parking is gated so it's safe. The staff was nice and friendly, though they seemed very understaffed.

    03/04/12 | Link | Rating: 3.0
    13. jazzy l.
    $12 parking with in and out privileges verses $40 parking at a hotel in downtown.

    I did not stay here but inquired about the parking costs.

    10/04/12 | Link | Rating: 3.0
    14. Aaron S.
    We stayed here on a recent trip to Seattle, and it was better than I thought it would be given that Four Points can sometimes feel a bit run down.  This place was clean and the staff was friendly, the room was unglamorous but comfortable, which is all you really need.  I liked that they had the shampoo dispensers in the shower rather than the little bottles which just seem like a waste.  

    The location is key...it is easy walking distance from Seattle Center and a few good food options, and it was pretty easy to hop on the road and explore different neighborhoods (assuming you have a car, which I recommend for Seattle).  I would stay here again.

    29/12/11 | Link | Rating: 4.0
    15. Samantha L.
    My boyfriend and I stayed at Four Points by Sheraton for three nights this past weekend and we were very satisfied with our experience here.  We checked-in to our room a little bit early without a problem and the staff was very friendly.  

    The room was nicely furnished and everything was clean and rather new.  Our king sized bed was very comfortable and there were plenty of fluffy pillows.  The 42 inch television was nice and there's a pretty good number of channels.  Everyday, the staff refills your selection of coffee, tea and water in the room (all free of charge).

    There is a nice little "business center" downstairs with a few computers and a printer, which is free to use.  This was very convenient for us when we needed to check-in to our flight and print out our boarding passes.  

    Although the location is a bit far from downtown, it is definitely close enough and very walkable.  I wouldn't recommend it if you have small children because it'd be an extra hassle to walk or even bus to downtown, if that's where you're planning on spending most of your time, but this hotel worked out great for the two of us.  My boyfriend and I really enjoy walking and we spent each morning just exploring the area.

    Notes:
    -We booked through Hotwire to find the best price.
    -My boyfriend didn't bring a razor and the front desk gladly gave him one.
    -Free coffee/tea/water in the room.
    -Free wifi throughout the hotel.
    -The room has a safe.
    -There's a grocery store around the corner if you want to pick up any snacks/drinks.

    14/12/11 | Link | Rating: 4.0
    16. Clay H.
    Nicely renovated hotel, in a great location (must have breakfast at Citizen Crepes).  The only reason I did not rate it higher was the service checking in.  On the reservation request, I asked for connecting rooms, at least one with two beds, plus extra pillows.  I even called ahead the day of our arrival making the same request.  On checking in we got two rooms, not connecting, and neither with two beds, nor any extra pillows.  I am fine with this if they don't ask for requests.  If you ask for them, at least acknowledge them.  

    But Sheraton does have great beds!

    16/08/13 | Link | Rating: 3.0
    17. V P.
    The worse hotel service ever. It was so terrible that we checked out 1 day early. The staff was unfriendly and unwilling to help. We drove 13 hours to get to Seattle and was told our room would be ready to check in by noon. When arrive early and to asked to check it but they said we couldn't since the room wasn't ready which was okay since we were early but when we came back around 1 they said our room still wasn't ready. Considering the price we paid to stay at the Four Season by Sheration I expect the service to be a lot better. The room was not even all that great.

    06/04/13 | Link | Rating: 1.0
    18. Danielle M.
    I was a little worried about this location because of its proximity to the mercer street exit, which can be a parking lot during rush hour. I had no trouble at all taking the back streets around! The rooms were nice and the staff was great!

    18/07/13 | Link | Rating: 5.0
    19. Jamie D.
    I had a really bad visit staying at this hotel last month. I remember it like it was yesterday.

    The front desk staff didn't make me feel welcome at all. Seemed like all they wanted was my money (this hotel is way over priced!) They didn't suggest any activities to do in the city while I was there, or tell me any benefits of staying at the hotel, for example, free wifi, breakfast for a buck or the fitness center.

    There was a city pass for $69 which I didn't know about until after I visited the space needle and EMP. And when I asked the front counter if there was any good sports bars around to watch the UFC fights that night, he had to Google it!

    Another thing that bothered me was that there was no mini fridge in my room, the heater was inconsistent and I had to get out of bed numerous times to get the right temperature going, the TV remote was dirty, and I had noisy neighbors both above my room and across my room, which kept me up until 2:30am!

    The only good thing about Four Points was the bed. That's why they're getting a one star rating. I've been telling all my friends and family how dissatisfying my stay was and I will never stay at one of your hotels again.

    08/02/13 | Link | Rating: 1.0
    20. Lihau P.
    UPDATE: The GM of the hotel finally called me back today, after I called him a 3rd time. They will be sending me a check to compensate me for the amount that I paid for the headphones. I'm hopeful that they will follow through and will be grateful when this is all over! I can't believe it took me 5 times of contact with the hotel for them to address this issue!  I won't be staying there again but I am glad to finally resolve the issue.

    17/09/13 | Link | Rating: 1.0
    21. Rick S.
    Bad news.  Would not allow cancellation of a reservation 4 days in advance of stay.  Further away from Seattle Center than other hotels in the area.  Not recommended.

    16/08/13 | Link | Rating: 2.0
    22. Eric P.
    I was recently in Seattle for a conference at the downtown Convention Center. When booking, all the convention center area hotels were booked or very expensive. I found this hotel which was farther than I wanted. However, once I got here, I found the monorail was very close at the Space Needle and an excellent option for getting downtown. It was actually much more convenient because the conference social functions were at the EMP, Space Needle and glass museum which were all within easy reach. The rooms were clean and well furnished- nice bed and sheets.  Be careful of the rooms on the 2nd floor overlooking the lobby- light sleepers will be disturbed by noise from lobby particularly in the morning when they're serving breakfast in the AM.

    18/10/13 | Link | Rating: 4.0
    23. Karla g.
    Clean
    Quiet
    fun staff
    nice bar
    close to the space Needle
    Large room.

    I would definitely stay here again.

    27/09/12 | Link | Rating: 4.0
    24. Jocelyn J.
    I stayed here for 5 nights before departing for a cruise. The location was great - close to the Seattle Center, the monorail and a supermarket. The hotel itself was nicely appointed - comfy beds, large bathroom and nice common areas (lobby/dining). But the icing on the cake here is the staff. Everyone was extremely accommodating, friendly and helpful.

    It was also walking distance to some good eats - there was a great cafe up the block and a good Vietnamese restaurant about 2-3 blocks away. I would recommend this hotel if you are looking for a budget friendly, no-frills but very clean hotel.

    04/08/12 | Link | Rating: 4.0
    25. B R.
    This is not the place. We had such a horrible experience here this past weekend. First, we paid good money for a room with no tub (only a shower). Second, the room was very small. Finally, which took the cake, someone (or people) charged their bar tabs to our rooms. This was done at least twice. Luckily, the place had cameras and they were able to locate the guest rooms. But, it is amazing how people can simply put someone else's room number on a tab and not show proof of their identities. They should have better security features for guests staying at their hotel and enjoying the amenities such as the bar. This means that people can get away with eating and drinking for free. Please go there if you want to experience similar treatment as we experienced.

    06/08/13 | Link | Rating: 2.0
    26. JJ G.
    Rooms are fully renovated, very nice

    Location is within walking distance to AGC marina (if you want to take the lake cruise) and space needle. By walking, I meant 15minutes walk....

    Parking is 15/day with in and out. Plenty of space in the garage. However, make sure your car is  less than 6'2 tall otherwise it won't fit

    One thing cost them a star: False fire alarm TWICE around 2AM... The second one was after we returned to our room... Didn't appreciate the work out...

    Wifi was intermittent... But we were on vacation so didn't really care

    otherwise it was quiet enough and pleasant enough

    16/09/12 | Link | Rating: 4.0
    27. theresa s.
    I didn't have high expectations for this place, since I usually stay at the Sheraton, Westin, or W when we travel. For some reason this week was especially busy in Seattle, and we had to stay at the Four Points (using Starwood points). The hotel had been recently updated, and you can tell. The bed is heavenly and the shower is welcoming after a long day. The furniture in the bedroom is comfortable and functional, including 2 leather cubes that double as chairs, a couch, a desk with numerous charging stations, and 2 nesting tables. The bathroom is very nicely appointed and I like the shampoo/conditioner/bath gel in the wall dispensers as opposed to the little bottles that are hard to squeeze when I am washing my hair. FREE high speed internet is icing on the cake. Garage parking is only $12 a day; super cheap compared to other city locations. You can also park on the street for free. The hotel is is a cute residential neighborhood (some industrial), one block from the QFC grocery store (open 24 hours a day), and a short 2 block walk to 7-11 and citizens coffee shop. There is a great little pho place within a 5 minute walk.
    Though it is a convenient location close to the Space Needle (maybe 5 minutes walking) and only a 7 minute drive to Pier 66, we would suggest renting a car. We would definitely stay here again, and would recommend this hotel to our friends.

    23/07/12 | Link | Rating: 4.0
    28. Cossette P.
    if u want to avoid high hotel prices in seattle, this is the place to be.  the overnight parking is cheaper, the hotel is very clean, lobby very inviting. not to mention it is within a few blocks of the space needle.

    the rooms are nicely done and super clean.  we've stayed at all the sheraton/spg hotels in seattle and this isn't any different than the bigger ones (sheraton, W, Westin).  

    take the monorail to go to pike's place..$9 per person round trip beats the $5 per half an hour parking they charge closer to the market.

    23/08/12 | Link | Rating: 4.0
    29. Anthony S.
    We stayed here from the 3rd to the 7th and it cost us over $200 a night due to the season. When paying that much we would have expected our room to be cleaned without having to complain. We would go out for the day and come back to a dirty room at 6pm. We would complain to the front desk, hear excuses about how they're fully booked, and when we got back at 9pm it still wouldn't be done.  I will never stay here again as it seems if you pay in advance like we did, they don't care about you. The rooms were nice otherwise but the location is sketch with all the construction outside.

    05/07/14 | Link | Rating: 2.0
    30. May K.
    Decent hotel - clean rooms, good selection for breakfast, coin-laundry in the building.  It's a 3 min walk a QFC and a 10 min walk to several good restaurants in the lower queen anne area (such as toulouse petit, roaring bowl, etc). Prices are usually  decent (especially in the winter time). You can either pay $15/day for parking or park on the street. There's a lot of construction in the area (Mercer Street, 5th Ave, etc) so it can be a little annoying to drive around. Breakfast can be slow on the weekends. Elevators are slow as well, but pretty typical for an older Seattle hotel. Staff is friendly and public transportation is available. Wifi is free but spotty. Overall I'd recommend if you're looking for a casual, cheaper place to stay.

    20/07/14 | Link | Rating: 3.0
    31. Jeff F.
    This is probably one of the best renovations I've seen of a budget property across the three major chains (Marriott, Hilton or SPG). Great budget SPG property if you need one.

    Great night's sleep, solid gym, awesome breakfast and decent location (close to ZipCar, supermarket and 99, but not really that close to restaurants and/or bars....5 block walk to the meat of lower Queen Anne.) I like the location, but I can see how some won't.

    25/03/12 | Link | Rating: 4.0
    32. J N.
    Just got back from my trip in Seattle and I had to get on yelp to give this place a good review. It was way nicer than I was expecting. The service was terrific. They made sure that we got everything we needed. We had dinner at the restaurant and everything came out perfect. The house red wine was delicious.

    People on here complaining about the price are trippin. The price is fair. Especially if you come back for happy hour. Free drinks and appetizers? How can you complain about any other meal price if their happy hour doesn't get any better.

    And for those who say its too far to walk to the space needle are just downright lazy. It isn't that far. If my 6 month pregnant wife and I can walk it in the rain more than once then you are just too lazy. This place was awesome. Granted is not planted on the best block for things to do, its still a great hotel. If you walk around you'll find some good places to eat close by. I highly reccomend this hotel if you want somewhere close to the Seattle Center.

    18/03/13 | Link | Rating: 5.0
    33. Jorge P.
    This is the best place to stay when you are looking for $100 or so hotel rooms.  Parking is included, there is a bar downstairs with Manny's Pale Ale and they even spot you dinner on Wednesday nights with BBQ and Free Brews!

    The beds at this Starwood Hotel brand are AMAZING.  And the gym has a good selection of machines.  It is a short walk to downtown and there is a QFC next door open 24 hours.

    I always come back.

    05/05/13 | Link | Rating: 5.0
    34. Sam K.
    The front desk staff are very friendly, and this hotel boasts good Internet connection (when there is not a lot of people using it; the Internet connection does deteriorate significantly when there are many simultaneous users), better than the Best Western nearby which we stayed at last time. It is just unfortunate that we had a small fire accident (due to power issue of a vending machine) our first time here. But the rate of fire fighter response is extremely impressive. There is no damage or any issue done to us. So far, I am quite pleased with this hotel and the experience so far. In addition, if you book in groups, be sure to specify clearly the terms of the stay of the group, such as group pay vs. individual pay. This is important for the ease of your check-ins and check-outs later. The group rate is quite reasonable and decent for the location. It is easy walk to downtown Seattle, Space Needle, fish market, and lots of eateries.

    15/12/13 | Link | Rating: 3.0
    35. Marissa S.
    Decent hotel. Clean sheets, restrooms, and lobby. They don't serve room service late and their restaurant/bar closes super early. Conveniently located near a grocery store but about 1/2 a mile to 1 mile from the main part of downtown. It was good for what it cost.

    02/01/14 | Link | Rating: 3.0
    36. Rachella N.
    Nothing fancy, but everything comfortable and clean. The bed was super comfy, the location is right on top of the space needle and a mile from Pike Place Market, and everything was really clean and well kept. The garage is locked and gated and definitely worth the $15 bucks a night.

    21/12/13 | Link | Rating: 4.0
    37. Micheal R.
    If you are just looking for a place to sleep this place is for you but overall the quality of four points aren't that great and this is no exception. Bed was hard, room smelled and was tiny. Staff was meh. Half seemed like they didn't want to be there and the other half, while helpful just didn't seem to be up to par with what I expect from Starwood properties.  

    For example, my wife and I commented on the hard beds and the managers first instinct was to just move us to a different hotel rather than just have extra pillows and a blanket sent up and that something we had to suggest.

    18/09/13 | Link | Rating: 2.0
    38. Kyle A.
    The hotel and rooms were very clean. Decent prices. You are located near the Space Needle.

    My only recommendation is to skip on the breakfast.

    I'm not sure if they are new to the breakfast world but the food was cold, not good and the prices are stupid high for when you get. I got a mimosa for $17 bucks, what a deal, not! It was a super small glass! I didn't know the price at the time of ordering and was upset when I got the bill. I spoke to the manager about it and he brushed off the entire thing. They didn't even let me take the glass home!

    16/09/12 | Link | Rating: 3.0
    39. John J.
    The thing I dislike most about Four Points by Sheraton is that when you make a right turn onto Mercer Ave. from 1st, you have to get onto the leftmost lane IMMEDIATELY in order to make the left turn onto Taylor. The road is often fast moving and  thus difficult to merge so it's easy to miss this turn. I'm from California, and driving in Seattle is no easy feat... it's like no one will give you a break just because you're from out of town... and the lay of the roads is so discombobulated... omg

    That aside, I liked Sheraton. It had a big screen LG TV in the room. My aunt lives in New Jersey, and Superstorm Sandy had just made landfall on the East Coast and wreaked havoc over the region, and I was able to stay updated via Sheraton's TVs and complimentary USA Today's and Seattle Posts. The beds were comfortable, but I can't understand why anyone would need four pillows... The air controls were a bit difficult. I wanted to turn the fan to the bare minimum, but it was still too strong no matter how I adjusted the temperature. I forgot my toothbrush, and the front desk provided me with one. I stayed two nights, and I was pleased with my stay. The breakfasts are NOT complimentary though. If I could get a free continental breakfast, this place would be five stars, but $14 for an omelette is not cool. What is cool is the free coffee.

    13/11/12 | Link | Rating: 4.0
    40. Chris R.
    After you figure out how to navigate to the hotel, its quite a pleasant experience.  Underground parking appears to be quite secure, so we'll walk to Seattle Center.

    31/08/13 | Link | Rating: 4.0
    41. Briana S.
    Very pleasantly surprised!

    I booked into the Four Points last month when all of my usual hotels were sold out. The Four Points brand can be mixed, but this was a fantastic property.

    My flight came in 2 1/2 hours late and I arrived at the property at 1 AM. I was greeted by a very friendly staff member who checked me in quickly and let me know about the property amenities. The lobby was nice, but after walking to my room (and back through the property the next morning), everything I saw seemed immaculate and new. The room was comfortable, well appointed, and had a good layout. When I checked out the next morning, I asked if the property was built recently--turns out the owner completely gutted it and remodeled before reflagging as a Four Points. When I checked out, the woman working the front desk couldn't have been more helpful, and even called a cab for me to head into the office.

    I typically stay closer to my office, but I would happily stay here again.

    19/12/12 | Link | Rating: 4.0
    42. Jordan D.
    Very close to space needle, really you CAN walk to it, well, maybe during summer. during cold weather with rain isn't really an option.
    Plenty of parkings on the street nearby, but during the night or next morning someone scraped the rear bumper on our rental car, but they were nice enough to leave us a note and phone number to call. It wasn't too noticeable when we return our rental since they didn't say anything. So it's your choice, pay the extra $15 a night or take your own risk.
    Back to hotel, check in was brisk! Asked last name and immediately hanged a key card, entire process took less than 20 seconds.
    interior is very good, very nicely renewed, well worth the $100 a night compare to those $50 by the airport. We were very happy with the room, and was thinking wow this is gonna be a 5 star on yelp! Then it goes down hill from there.
    We needed to open a bottle of wine, and bought the wrong kind with the cork, went to front desk and they were very nice given us a plastic cork opener, for free. But it would be nice if it works, it's way to tiny you can't really get a good grip on it, after I spent 10 minutes in the room trying we could not get it out.
    I walked to the bar and asked if I can borrow their cork opener, thinking they must have a bigger and nicer one. Bartender said I'll give you one for free, I laughed and said I already tried that. I asked if I can just borrow their cork opener, which was sitting right in front of me, she said no but they can open it for me, for a $5 cork fee.
    during the night I could hear people talking loudly when they walk by our room, sound insulation wasn't up to par.
    Next morning I was waking up by the children either next room or above us, the walls are very thin. After an hour of screaming they checked out, then it was the housekeepers knocking on every door, at 10 oclock, we just got up after that.
    Overall it's a decent stay for the price, the room is very good, just poorly thin walls. I probably will go back if only for those one night stays, nothing more.

    14/11/13 | Link | Rating: 3.0
    43. Michael R.
    The past 2 nights I stayed at the ghetto Holiday Inn a couple blocks away from here. After being very disappointed as a Priority Club Platinum member I looked up the 4 Points and I'm very happy I did!

    The remodeling that's been done to this place is outstanding! This is 10X better than the HI in every way from the upscale furnishings to the internet that actually works! Nice pillows, great mattress and nice plasma to go with it all.

    I'll definitely be switching brands if all the Sheraton properties are similarly appointed. Good job Sheraton 4 Points!

    29/09/11 | Link | Rating: 4.0
    44. Richard B.
    Overall nice.  People were friendly.  The cafe was off the wall pricey.  The bar drinks are so pricey, you don't want to even think about ordering them.  Good secure place for parking your car.  Paper thin walls so you can
    hear everything.  Good people, poor physical facilities and overpriced like all Seattle hotels.

    08/06/14 | Link | Rating: 3.0
    45. F A.
    This would have received a higher rating--probably closer to 5 stars, but the hotel staff--regardless of what hour of the day you are there, are lacking professionalism and customer service skills.  They do not take care of their customers when it comes down to something one of their own does wrong.  Without going into too much detail, a staff member had charged my credit card without my written or verbal consent and after 4 phone calls to the hotel & 1 to their corporate office, the matter still was not resolved.  The hotel itself is clean, the beds comfortable, breakfast served is decent, but the staff is lackluster at best.  Starwood ought to consider visiting this location and retrain their staff to have more professionalism and courtesy to take care of their guests' needs.  They are making their international branding and reputation look bad...very and extremely disappointed and I will not be staying at this location again for the lack of customer service received.

    20/10/14 | Link | Rating: 1.0
    46. Teresita C.
    When the folks were in town we needed a nice, reasonable hotel near Ballard that could house them comfortably without breaking my velcro wallet.

    Using the wonder of Priceline we scored a great deal for the clean, modern room, that was close to us and other points of interest. The beds were really delightful and the view of the Space Needle put a smile on Mamasita's face every time she looked out the window. It was even enough to make up for the drab Seattle sky!

    The fitness room has everything you need and the common areas are quite pleasing. The lobby has free coffee and newpapers in the a.m. and there is a great grocery store without walking distance. You're near highway 99 so there's a bit of noise but it's not intolerable.

    08/08/12 | Link | Rating: 4.0
    47. Joanna Y.
    I generally enjoyed my stay at this hotel. The people at the front desk were beyond accommodating, and they never hesitated to go the extra mile. They get 5 stars.

    Time spent at the hotel bar was so fun! Aaryn made excellent drinks and was an excellent bartender/host. He gets 5 stars.

    What deducts major points for me was the layout of the room, along with necessary amenities. In all honesty, the rooms were ridiculously built! No heat/fan in the bathroom so it takes a good twenty minutes for steam to dissipate after a shower. Shower door on opposite end of shower dial so you had to step into the shower to turn it on and blast yourself with freezing water. No handle on the shower door, it was a push in, air cushioned glass wall. The room lacked a mini-fridge. the wifi options were useless, if my phone did connect, the wifi  was super slow (but usually the wifi couldn't connect at all). It  was like the designer tried to make a snazzy bachelor pad but failed. Finding each "design flaw" became a comical game, and we did get used to the oddities after a few days, but seriously- the layout of our room was super inconvenient.

    All in all, I would stay here again, I just wish the construction on the streets of Seattle would extend to the rooms of this hotel for a remodel.

    03/09/13 | Link | Rating: 3.0
    48. Priscilla L.
    This place is a little dates. We got the suite that's listed as 800 sqft... I definitely beg the differ. Maybe it's their lay out but it didn't feel like it. Service was really good.

    02/04/14 | Link | Rating: 3.0
    49. Art L.
    Stayed here about 10 times. Just an ok hotel. Nothing special. No lounge for Platinum guests. Street parking only. A little at the edge of attractions and restaurants - a bit far to walk. During rush hour, surrounding streets are a nightmare to navigate.

    04/07/14 | Link | Rating: 3.0
    50. James Kimo L.
    This hotel is located near the Seattle Center and if you planning go to an event there such as the Seattle Marathon this is definitely a nice alternative to their official hotel 2 miles down in the downtown area. Not that the Mercer Street area is somewhat improved, it's a bit easier to get to this Sheraton hotel. Although it says Sheraton, remember these are like the B list hotels for Sheraton so don't expect uber expensive 5 star treatment. Nevertheless, having been a former Comfort Suites Hotel, Sheraton did clean it up nicely...lobby is clean and stream-lined, rooms are a bit modernized. And although there is a garage, downside is it isn't free and you pay extra by the night. It's walking distance to the Seattle Center and to the QFC and some restaurants down the road. Think quick business trip comfort style.

    02/03/13 | Link | Rating: 4.0
    51. Jessica C.
    It's nothing spectacular, but if you're looking for reasonable, comfortable accommodations, this is your place. We checked in early and our request was politely honored for an upper floor, though we were moved from a room with two queens to one king. By far one of the most comfortable beds I've EVER slept in though so I am definitely not complaining! Staff was very polite, helped us find our way around town and arrange transportation, even arranged to have us picked up to go see a Mariners game:) Location was perfect, 5 minute walk to the Space Needle and monorail, and a 24 hour market right across the street. We thoroughly enjoyed our stay at this hotel. And they have complimentary coffee and tea in the mornings so that's always a plus in my book!

    16/07/14 | Link | Rating: 4.0
    52. Carrie W.
    No service. No courtesy. Free coffee in the morning is the only perk of this hotel. Beware of killer shower..could not be adjusted ...painful.

    16/07/14 | Link | Rating: 1.0
    53. Joshua D.
    The room was clean and inexpensive compared to many Seattle hotels. It's only a few blocks from the Space Needle, so you can walk there! It's too far though to really be considered walking distance to Pike Place Market. The staff was helpful and friendly.

    The walls seemed paper thin like they had no insulation or soundproofing at all. Worst of all, they actually were dumb enough to build rooms right over top of the main lobby with just an open space and balcony overlooking the checkin desk. So everything that happens in the lobby, people talking while they are checking in, kids running by, etc., echoes up and is amplified to the rooms on the second floor.

    Also, the breakfast is just OK and definitely overpriced (they even charge for the continental here)! It took us a full 15 minutes to get our orders taken after being seated, and they had the same people hosting, serving and cooking all at the same time. A mess!

    27/07/13 | Link | Rating: 3.0
    54. Bob D.
    The good:
    - good location for Seattle Center and other activities on north side of city.
    - good selection of restaurants and coffee shops nearby
    - free wifi, as compared to the regular Sheraton
    - large parking garage
    - very comfortable beds
    - one of the best walk-in showers I've ever used
    - cool key card readers, wave across rather than stick in slot

    The not so good:
    - elevators creaky
    - rooms not very large, if that matters to you. I didn't find it a problem
    - alarm clock went off at 4:00 AM, but I didn't set it

    15/12/14 | Link | Rating: 4.0
    55. Nicki G.
    Quaint hotel, nice rooms, cozy & comfy pillows and bed. Restaurant serves delicious breakfast. Service is good; staff is nice. I used the gym, which was small but fit my needs. I enjoyed the complimentary wifi, as well as the fire place in the lobby. My only complaint is that I stayed in a room (room 216) that was near a hotel washer.... It could have been "white noise" but it was loud enough to keep me up past midnight, even when I turned my sound machine on. When I checked in with the front desk to inquire about it the next morning, a female said "I'm sorry." I was a little surprised that there wasn't further care or customer service. I could also hear the toilet flush from the attached shining room (which was closed off), which I thought was weird. The ither thing to note, is that the hotel is not on a main road, but it's a block or two away from main stuff. It's in a cool neighborhood which is quiet vs craziness of downtown. It's walkable to the main attractions if you don't mind walking over a mile. I'm really glad unfit to experience this part of town.

    08/03/15 | Link | Rating: 4.0
    56. Amanda H.
    Stayed here before, but always work related trips. Rooms are average, very clean,  but you can see all the millions if cords plugged in under the desk (kind of tacky, but not alocation deal breaker). Staff is pleasant and helpful. Check in/out very easy. The hotel location is awesome and a easy walk from Seattle Center. I would give it 4 stars except that they charge $15 a night parking. I think that is unreasonable and a parking spot should be included in the price of the room.
    Oh,  another plus is i had a great view if the Space Needle from my room!

    08/11/13 | Link | Rating: 3.0
    57. Anna J.
    Enjoyed our stay. Walking distance to the Space Needle & QFC Market! Rooms are clean. Front desk could do better by acknowledging whose coming in & out with a friendly smile once in awhile. Great lounging & dining area with friendly servers.

    05/12/13 | Link | Rating: 3.0
    58. Erin D.
    The only reason why I stayed here was because Seattle downtown hotels are insane in terms of pricing. It's not uncommon to have a $250/night rate, especially if you want to stay closer towards Pike Place Market. This hotel isn't too bad of a location - near the space needle, EMP, and Bill & Melinda Gates Foundation. It is RIGHT next to the feeder road for the freeway, which can be convenient.

    The room I was given had a sofabed, king bed, desk, tv, and your usual amenities. I was surprised that unlike the Philly northeast location, there was no fridge or microwave. Although the room was clean, everything seemed worn and dark. I don't know if that's because the wood grain is quite a muted color, but the room can seem a bit dreary.

    In case you are unfamiliar with Four Points hotels, they are a Starwood Preferred Guest brand. In lieu of shampoo, conditioner, and shower gel bottles, wall mounts are in the showers with the liquids. They have free wifi and limited bottled water, but no free breakfast. As of last spring, SPG announced a partnership with Delta so that once you're gold status (takes 10 stays) you can earn miles and points simutaneously.

    $794.56 was my total bill for three nights - Sunday through Wednesday (checked out on Thursday). I really didn't find the hotel that spectacular for the price, and I've definitely experienced better in downtown Seattle (hence the two star rating). The Hampton Inn down the street (a Hilton chain) has put me in the inn section of their hotel so that I have a separate office, dining area, full kitchen, and fireplace. I would definitely do your homework if you plan on staying in downtown Seattle!

    01/10/13 | Link | Rating: 2.0
    59. Candy R.
    This place was great a bit pricey due to comicon weekend but great overall. It was  really clean and the staff was extremely helpful they let me check out later than normal since my flight wasn't till 7pm.

    02/04/15 | Link | Rating: 4.0
    60. Garrett T.
    I had room #210 which is the room that is right above the checkin area. I booked this room the week before and it was the last room available. I actually loved the hotel but I would not recommend staying in #210. It was noisy because people would be checking in and checking out on one side and on the other the dings from the elevator always going off. If I had another room it would have been a perfect stay. The location of the hotel was great! Very close to Queen anne area which has a beautiful downtown. Very clean and comfortable. I would come back here!

    21/07/14 | Link | Rating: 4.0
    61. Stephanie B.
    The rooms:
    Pros: nice size tv, marble counter bathrooms, and decent size.
    Cons: no refrigerator and when I opened my curtains to see the view all I saw was a wooden board. Apparently we were located right in front of all these pipes that they covered with wood. So upsetting.

    The hotel:
    If you are visiting from out of town this hotel is pretty far from all the fun. We had to constantly take the monorail to get where we wanted to go. Most attractions are about a 45 minute walk away, and when on vacation you don't wanna walk that far each way.
    There is no included breakfast....I get that when I stay in $50 hotels so that was disappointing.
    No pool or hot tub either :(

    The staff:
    I feel like they were always understaffed, but the staff available were friendly and nice. We were gone all day and know one had come to clean our room and ordering food took a very long time. Again, probably understaffed.

    Overall: I wouldn't recommend this hotel to anyone visiting Seattle. Too far and no amenities.

    16/07/14 | Link | Rating: 3.0
    62. Jennifer S.
    Reasonably priced hotel in a location convenient to the Space Needle!  The staff was extremely friendly and helpful, the bed was comfortable and the room was spacious.  This might become my go to hotel when visiting Seattle for work!

    21/10/14 | Link | Rating: 4.0
    63. Vina P.
    Upon entering the hotel, I wasn't particularly impressed, the exterior looked old and there were rowdy boys at the bar. I thought this would be the start of a nightmare stay, but I was pleasantly surprised, the staff was absolutely lovely and helpful, the amenities were spot on, free internet check, free parking check, free waters check, new TV screen check. Also little details like cotton balls or q-tips are always appreciated in a time when hotels are trying everything to cut costs. The room was great, truly had everything we needed + very comfortable bed + lots of space. On top of that, we were at walking distance to tourist spots, and a QFC for supplies. This place doesn't scream luxury, but it really does the trick, no complaints.

    Overall: Excellent value.

    02/11/14 | Link | Rating: 4.0
    64. Martin B.
    This seems to be a just upgraded hotel. There is parking below which is very nice to have (dry and near!). The location is very nice too, not too far from down town. There is a nice bar on walking distance that has great pancakes (and beer). The food at the hotel is ok, the breakfast service is so-so, not bad but not that great.

    22/03/15 | Link | Rating: 4.0
    65. Leela S.
    Things tend to be on the small end at this hotel. I had a room with a king bed, and there was space for little else apart from the bed; a couch and coffee table were squeezed in beside the window, and a TV, mini fridge, and desk were between the bed and the wall. Even the bathroom was fairly cramped.

    The only meal I had here was breakfast. The offerings were decent, but service was very slow--this was infuriating because I had an interview to get to! Only after a lot of poking and prodding did service hurry up. Not ideal.

    Since my room was booked for me by the company I was interviewing at, I cannot speak to the price point. However, other reviews suggest that it is in the $100 range, and for this price I would call a room here a pretty good deal. You're fairly close to downtown, and paying less than half of what a room there (with "there" being a mile or so away) would set you back by.

    Queen Anne is a quiet area, but there are a couple of places to eat within walking distance of the hotel. There's actually a QFC right around the corner. If you have a car, your options are wider. Although I'd argue that a car isn't necessary in Seattle, the parking garage in the hotel is pretty secure if you do choose to come with one.

    21/06/14 | Link | Rating: 3.0
    66. JA R.
    Shower goes from cold to hot - plus have to stand in shower to turn it on. Staff "forgot" to tell us you must pay for paying or park on street, in construction zone. Heater only blows cold air and of course it was about 12am so I wasn't going to call staff - just shut it off. Just not what we would have expected for a Sheraton. Would rather have spent a bit more and stayed in the Downtown, not adjacent to it. Good if you don't mind a cold start to your morning.

    09/04/15 | Link | Rating: 2.0
    67. Brandon B.
    Great hotel especially if you have a family of 5. Affordable but not cheap. Nice lounge and Restuarant. No pool.

    Outside seating courtyard is nice. Wifi was ok, not slow not fast. Close enough to the space needle to walk.

    Downtown, boardwalk, stadiums are a $10 cab ride plus tip.

    Carport was a bit tight for pickup and drop off.

    29/07/14 | Link | Rating: 4.0
    68. Amy S.
    Maybe it's me getting older, but I am really starting to appreciate hotels that may not be super nice amenity-wise, but have a lot of character and/or local flavor. The Four Points Sheraton in Downtown Seattle Center was simply devoid of any character and I think this is its biggest problem.

    One might think a hotel so close to a city's downtown area might reflect the energy of that city. Nope. Not here. This hotel is clearly for the budget-conscious traveler with children. Tons of kids. Generic, small rooms. The slowest elevator in the game. But hey, at least there's free coffee in the morning.

    If I would have spent more than just sleeping time here, I probably would have cared that it was a bit lackluster. So that's my advise. If you're going to explore Seattle and want to be close to the Space Needle and you won't be stuck in the hotel room much and you don't have any money to splurge on a boutique hotel....stay here.

    15/07/14 | Link | Rating: 2.0
    69. Amit S.
    Pros: Decent clean room, close to Downtown Seattle

    Cons: Leaky shower head, some staff at the cafe are rude, very limited menu at the hotel's cafe, free breakfast voucher covers only one item on the menu, breakfast is OK not great, Wifi sucks

    10/04/15 | Link | Rating: 2.0
    70. Jenni M.
    We stayed here on New Year's Eve and had a great stay. It was a great location to Seattle Center (where the Space Needle/fireworks were), just a few blocks away.

    The two gentlemen working at the front desk were extra friendly and helpful, especially considering they were stuck working on a holiday and the hotel was very crowded. I had booked 3 rooms and they made sure 2 of them were connected so we could go between the rooms. They made sure my Starwood points were on file, and since I was spending money on three rooms they comped my parking (usually $15).

    The rooms were spacious and there was complementary bottled water waiting for us. We even ended up with a great view of the Space Needle from the second floor, which was unexpected. The bar in the lobby had free beer until 6 pm. Awwww yeah!

    My only complaint was that the elevators took wayyyyy too long - literally 5 minutes from the parking garage to the lobby. However, I won't take off a star for that as I suspect it was worse than normal because it was a holiday.

    We thoroughly enjoyed our stay and will definitely be back!

    02/02/15 | Link | Rating: 5.0
    71. Javier J.
    The downtown Seattle area can be very expensive when it comes to lodging. I did heavy homework prior to choosing a hotel and for the "best bang for your buck" my choice dwindled down to here.

    Customer Service: Upon arrival customer service was really cool, the front desk employee had our keys ready so the check-in process was speedy. When I entered my room the first thing I did was rush towards to window to see if they have honored my request of a space needle view..and they did :) that only made the fact of them having my keys prior to my arrival that much better because it showed me that they were organized and not sloppy like other places that hand out rooms on a first come first serve basis. Throughout my stay they stayed friendly, even though I didn't interact much with them the times that I did were favorable. 4.5/5

    Rooms: The rooms are solid. Clean, spacious enough, complimentary water bottle, comfortable beds, slept very well each night. I did not encounter any problem, aside from the water pressure being very high..who complains about that though? Cleaning was good and the a/c in the room I loved because the temperature options were just right to where you didn't have to worry about waking up in the middle of the night to adjust it. Also the TV's, very nice LG's in the rooms..good channel selection as well. Oh about the shower, they have the dispensers not the tiny bottles of shampoo and condition and body wash..which is cool because you're not forced to worry about using too much. Overall, the room has the essentials down and what'd you'd come to expect from a Sheraton. 4/5

    Amenities: There happens to be a restaurant/bar area downstairs which I did not make use of. There is no pool, which I don't care for, but some of you may. Amenities overall seem basic, although they do have laundry rooms! 3/5

    Location: This hotel is a bit on the outskirts of downtown but for the price it's not a painful sacrifice, especially because of how easy it is to navigate around from here. First off there is a 24 hour QFC which is basically a grocery store..literally a minutes walk away. Then the space needle is about a 5 minute walk from where you can take the monorail to the westlake mall downtown from where you can take the link light rail to anywhere SODO (south of downtown). Cab rides aren't expensive at all either..7$ to downtown and about 12$ to safeco. This hotel is really not in a bad location..so many benefits..a shuttle service would be spectacular though. 4/5

    I really recommend this hotel if you're looking to save some cash versus those hotels more centrally located. My stay was nice, don't expect anything luxurious because it's not that, but it's got everything you really need if you're used to a middle class lifestyle.

    30/04/15 | Link | Rating: 4.0
    72. Vivian L.
    When I first saw the exterior of the hotel, I thought, "holy s***, this place seems so shady!!" The hotel is located on a smaller side street rather than a larger, main street, which I totally was not expecting. On our way there, our uber driver navigated several smaller streets, away from the busyness of city (shortcuts, I guess?!), which also caught me off guard. To top it all off, there was construction and road closures surrounding the hotel.

    But as soon as we arrived inside, the staff was super welcoming and friendly. They seemed genuinely excited that we were staying at their hotel and made us feel right at home. To our surprise, they also offered complementary in-room wifi, which we were not used to.

    We stayed for three nights, and every single night, the room was cleaned thoroughly. The first night, I wrote a note and left it on the table asking for extra towels before I left for my adventures for the day. When I came back that night, I didn't see any extra towels, but I did find a few extra bottles of water. Yay, I guess?

    The hotel isn't exactly in the downtown area, as I imagined, but to my surprise, it was still walking distance from most of the tourist attractions. We were able to walk to the space needle, Pike Place, the waterfront, downtown, Capitol Hill, and even to Kerry park.

    TL;DR: Don't be fooled by the exterior. Definitely would stay here again.

    07/05/15 | Link | Rating: 4.0