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SpringHill Suites Seattle Downtown/South Lake Union in Seattle, WA

SpringHill Suites Seattle Downtown/South Lake Union in Seattle, WA

Specialties

Welcome to SpringHill Suites Seattle Downtown/South Lake Union, one of the top downtown hotels Seattle has to offer. Just minutes from the Westlake Center, Light Rail, the convention center, Space Needle, waterfront, Pike Place Market and Lake Union, our hotel suites in Seattle offer easy access to many of the city's top attractions. If you are traveling for business, we are one of the most convenient downtown hotels in Seattle to Amazon.com, South Lake Union Campus, Seattle Times and Mirabella.

All of our Seattle hotel suites offer separate living and sleeping areas, as well as kitchenettes with mini-refrigerators, microwaves, sinks and coffee makers. Start your day with our new breakfast buffet and end it with a specialty cocktail at our Bistro on Yale Bar with happy hour from 4 to 7 p.m. Or, enjoy fresh regional fare at Bistro on Yale Restaurant. Guests can also experience our Seattle downtown hotel swimming pool, spa, fitness center and free shuttle service during their stay at SpringHill Suites. Onsite parking is valet service only.

History

Established in 2001.

Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at our headquarters, managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland

 

Company Info:

Rating: 3.36

Address: 1800 Yale Ave, Seattle, WA, 98101
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (85):

1. Ro A.
This was our choice of stay while visiting Seattle, since the Courtyard was a tad more expensive. While it's no luxury hotel - it's slightly better than the Courtyard - I had to review them for the staff's friendliness and all the amenities that the hotel had to offer. First, their free shuttle that takes you to the middle of downtown, the convention center, or near the Space Needle. The hotel is pretty much 30 minutes' walking distance to any of these places, but when it's cold and raining outside, the shuttle's perfect. The drivers love their city and will gladly answer any questions you might have about Seattle.

Also, free continental breakfast every morning! It's not just a bagel or muffin breakfast either. They have eggs, waffles, and fruit. For the evenings, there is a restaurant / bar area.

The rooms are also pretty nice, and they offer complimentary access to the 24-Hour Fitness right across the street.

Definitely one of the best hotel experiences I've had.

13/01/07 | Link | Rating: 5.0
2. Erin P.
This hotel Is GROSS!! We visit Seattle a few times a year and always stay in this hotel which is usually a good experience. I have not been there since November of 2009 and was really looking forward to spending the few last nights of my honeymoon in Seattle. To my surprise, this hotel has become totally disgusting. The beds (the linens) we so bad it looked like someone else had already been sleeping in the bed. When I let the front desk know they told us not to worry about it that they would change them in the morning...There are too many other unclean things about this room especially since they are charging $180 a night...STAY SOMEWHERE ELSE unless you enjoy staying at a Motel 6 for much bigger price tag.

17/07/10 | Link | Rating: 1.0
3. David S.
I had a great experience at the Springhill Suites in Seattle! First, the place is pretty cheap: if you look hard enough you can find a suite in the low 100 bucks, which is a pretty amazing deal. All the rooms are suites: don't expect anything huge for the standard one, just a small bedroom, small living room and bathroom. But everything was tip top clean and new, and there is free internet access... now that is amazing (I eff-ing hate paying $250 for a room and not even have internet access as is often the case in other stupid hotel chains). The service was very friendly. While the hotel isn't exactly right downtown, it's about a 20 minute walk to the convention center (not a bad walk on a nice day, but I don't recommend doing it under the rain as I was stupid enough to attempt...). Highly recommended!

11/06/07 | Link | Rating: 5.0
4. Sunny D.
i belong to marriott's version of a frequent flyer program - i think it's called rewards or something like that - so i generally try to stay @ marriott properties if i can when i travel, just to get the points.  well, that's not completely true.  i also try to stay @ marriott properties b/c they're familiar and clean and all that good stuff.  this one was no exception to that.  it was by no means impressive or on the higher end of marriott hotels, but it worked for a week in seattle with grandma and the offspring to visit a cousin and see some of the pacific NW.  

they have a daily breakfast buffet [included in your stay/price] which sounded good at the time of booking, but it got old after 3 days.  it's the same thing every day:  eggs, assorted breakfast meats (all pork), pancakes or waffles, oatmeal and assorted cold cereals, bagels and muffins, orange juice and coffee/tea.  i longed for fruit that wasn't in the form of pasteurized juice by day 4.  the rooms are on the smaller side and somewhat cramped, but you have everything you need.  the view is basically the street or the wall of the next building, depending on where you are in the hotel.  the parking SUCKS and it's an undertaking to get a cab.  you can walk to a few things, but not much, unless you are with a group of all fit people.  keep in mind there are some pretty steep hills here - i was reminded of san francisco a lot of the time we were there.  i was a little irritated that they'd over-exaggerated their location and 'convenience' relative to area attractions, but i suppose most hotels do that.  *eyeroll*

good price for what you're getting.  the hotel was modern and very clean.  i'd suggest it for single travelers or for those w/o young children or seniors in their party.  if i go back, i'd consider it again, but i'll probably stay at a different hotel (but still a marriott).

27/01/10 | Link | Rating: 3.0
5. Amy E.
Bottom line:  If you are looking for a cheap, clean, up to date hotel in downtown Seattle, don't mind walking, and they are offering a good rate, this hotel will work for you.

For a weekend trip to Seattle, this hotel provided an excellent location at an excellent price.  We were prepared to walk to get to where we wanted to be, and that's exactly what we did.  It's a short, pleasant (albeit steep) walk up Capitol Hill for food and drink and a longer walk to the water and touristy stuff.  The price was unbeatable and included the most comprehensive hotel breakfast I can remember.  Having the option of the hotel gym and hot tub (which we used) was nice.  

Parking sucked as expected.  We searched for street or lot parking and found no better option than the $20/night hotel valet.  Even then it was cheaper than the $30 fee at other hotels.  On the second night we took advantage of the abundant free Sunday street parking.  The hotel automatically charged us for the second night of parking anyway.  When we mentioned it, they took it right off without questioning.

04/01/10 | Link | Rating: 5.0
6. Jason M.
It is the little things that they fall flat on.

The hotel is good enough.  Here are some quick points to know:

1. Rooms are decent but mine was not cleaned very well or thoroughly.
2. My room had a noisy air conditioner and some have street traffic noise if you are not used to that kind of thing.
3. It is a 15 minute walk to downtown so realize that before you book.
4. Th $7-$10 cab rides are a good alternative to the $25/night parking for your rental car.
5. There is a Starbucks and Subway across the street but they are only open M-F.
6. The breakfast buffet is above average.

26/07/09 | Link | Rating: 3.0
7. Sarah A.
This place is an alright hotel. It's modern and our room was clean. The service was excellent during our stay. They were very friendly and helpful.  Some of the negatives were the inconvenient location, loud air conditioning, thin walls and outside noise.  I had difficulty sleeping due to the noise from our neighbors, outside and the A/C.  The hotel does have a shuttle but it only runs one time per hour and to three locations in downtown. On several occasions we were unable to catch the shuttle because it was full and out of service. There are many cabs available but they can get expensive.  I would stay here again but it wouldn't be my first choice.

10/11/09 | Link | Rating: 2.0
8. Colin P.
Central location. Very friendly staff-especially the front staff. Comfortable and quiet rooms. Clean room.

03/06/10 | Link | Rating: 4.0
9. Holly B.
For some reason, last year I became obsessed with hotel points.  I usually stay in boutique hotels that offer no such rewards for repeat stays, and somehow (why?) both Marriott and Hilton lured me to the darkside with their promise of free stays in exotic locales.  I haven't earned anywhere near enough points for that to happen, and hotels like the Springhill Suites have sent me running back to the free wine hours offered in lieu of points at many a hotel...

I arrived at the Springhill Suites late, but had a reservation and plenty of points/status to back it up.  I was awarded the requisite free beverage from the lobby snack bar and sent to my room.  When I opened the door to my room, it was immediately clear the room hadn't been cleaned, but it also seemed like someone was still staying in the room.  It sounded like someone was in the shower; the bathroom lights were definitely on.  I've never walked into an occupied room, and being late at night, it really freaked me out.

I went back down to the front desk and explained the situation.  Rather than immediately apologize and get me another room, the desk clerk was visibly confused and tried to argue (more with herself than with me) that there was no way the room could be occupied/unclean.  It took a good ten minutes to get another room, which was fine.  I mean, it's a cheap Marriott room, so you can't expect the world, but it was fine.

The free breakfast wasn't very appealing and the location of this hotel is not exactly convenient, unless you want easy on/off the freeway.  It takes a good 15-20 minutes to walk anywhere downtown, though there is a shuttle.  And for being a cheaper hotel on the edge of downtown, you still have to park your car with the valet.  All of Seattle, apparently, doesn't believe that normal people can park their own cars.  And the valet boys at Springhill seemed surprised when I tipped them, so I'm guessing I'm not the only person surprised/unhappy that a cheaper hotel like this one makes you pay extra for valet parking.

17/02/08 | Link | Rating: 1.0
10. Minh H.
Room was overall pretty clean and I really enjoyed the breakfast every morning. It was free and had a decent selection. 24 hr gym was across the street so I was able to squeeze in a quick workout. I think hotel guests get this for free. I have membership so cannot confirm. All in all, it's a decent choice.

20/06/10 | Link | Rating: 4.0
11. Chris H.
I-5 noise is bothersome. Proximity to downtown makes access a short walk away. Facilities are in good condition. Access to 24Hour Fitness is a major bonus. Staff is very good.

12/10/11 | Link | Rating: 4.0
12. Chester X.
Great service, great price.  The breakfast is included, and my gym is literally right across the street! They have my newspapers, and they were able to accommodate my request for a quieter room.  

If you get some school teenagers in town, then you better grab your food early.  Their food serving staff can be overwhelmed, at which point, things can get chaotic.  If they were able to quickly staff up and avoid the chaos, I'd given them 5 stars, but then that would be a "wow" service!

The room is clean, modern, and pretty good size including a desk, sofa, reclining chair, and a coffee table.  It's probably the best place to stay in downtown Seattle unless you want to pay a lot more.

16/11/10 | Link | Rating: 4.0
13. Carrie H.
With my job, during times like this (the snow and ice), it's important for me to go to work. As you can imagine, the volume of people calling in insurance claims is way higher - everything from people still thinking they can drive in the snow to pipes bursting in the home because they can't remember to leave the water dripping.

Let this be a lesson for you all today.

My work put me up in this hotel for two nights - and 3 stars, really more like 2 1/2 - I'm glad to be some place warm, but this place has some things to work on:

1. Another reviewer said they walked in into a room already occupied. One of my coworkers did the same thing. She said she walked in and saw it was clearly "in use," from the bed being messed up, to the bags and personal items strewn around the room.

2. My toilet overflowed! Before you go accusing me of using too much TP et al, I can assure you there was no fault on my end. It was a faulty toilet.

3. My biggest criticism - no blackout shades for the windows. They only had the sheer ones, but the light came in just fine. My window overlooked the I-5 on ramp, so you can imagine even during the snow, there was plenty if light coming in.

4. Their in-hotel restaurant - Bistro on Yale - has one of the weirdest menus I've seen in a long time. It's mostly Asian influenced, but then goes into Mexican! What! I had the pad thai the first night (NOT GOOD) and just ended up getting "Chicken Fritters" last night, which were just glorified chicken strips with odd dipping sauces.

5. Before coming here, I bought some cut up fruit at Whole Foods to keep in the mini-fridge for some healthy treats while my stay. Unfortunately, the mini-fridge was BROKEN! I had to eat some of it quickly, then had to toss the rest. Not good.

So the good? The room was clean, the TV worked, and it was quiet for the most part. The employees were friendly and quick to help.

Would I stay here again? Well, if it was paid for by someone else and they paid for room service... I guess... but there ain't nothin' like sleepin' in your own bed. Just sayin, as K-town would say.

22/12/08 | Link | Rating: 3.0
14. Russel C.
I used to travel a lot for business, thankfully I travel much less now...but I've traveled enough that it is not worth staying in a uncomfortable room.  I've stayed at this property a few times before, but I guess I never actually tried to *work* in the room.  

The desk/chair combo must be something out of a torture chamber for office workers, the proportions are off so badly that within an hour of trying to work I am all cramped up.  Now if I were "average" height I'd really be in trouble, but I'm a "tall" guy at 6'2 and the desk is about 6" too high for me to use from their provided chair.  I really believe that the seats in the waiting areas of most airports are more comfortable than this "desk" chair.

They have added a bar/"restaurant" since I was here last...I ate there last night and other than the convenience, it was pretty unpleasant.  The "sliders" were more like charcoal briquettes, the beers were poured with very little care of concern...so the pint glass arrived with only 2/3 beer and the rest of foam.  If you want to charge me for a "pint" it best be 16-ounces of drinkable liquid.  This is far from acceptable at any bar, the only thing they did have in their favor was actually having 2 micros I've never tried before.

The room has the "new" style of Marriott beds and bedding, which is a plus as they are generally comfortable.  The shower drain was wretchedly slow, by the time I finished a 10-minute shower there was 2" of dirty water in the tub...if I wanted to bathe in my own dirty water I would have drawn a bath.  
 
As others mention, it is difficult to get a cab from here.  I went by foot most of this time, however I am certain this will be my last visit to this property.  I'll admit, I chose to stay here on part due to earning Marriott points for vacations, but points be damned if I can't actually use a "business" hotel to do business.

20/04/10 | Link | Rating: 1.0
15. John T.
After a long drive to get into town, and you get to your hotel room first, what do you want to do? Check in? Good lord talk about cluster F... of problems. So before the drive there they charged us twice for the room. credit us one of the charges. When we get there, they tried to charge us again. back and forth and they realized oh yeah we did already pay for the room, but... we weren't billed correctly but since we already paid they are going to stick with that price?
 
 Customer service was nice, they did what they could but i couldn't help but feel they were incompetant. We get to our room, our "suite" our two king sized bed and pull out couch.... what did we get? one king sized bed and one pull out couch. That sucked ass since my team only booked one room thinking we would all fit in there fine.
 
 So the room is typical average nothing to special. Service was nice, and location was close to the convention center. It wasn't the greatest experience i've had but i might even book them again next year.. just more rooms.

09/09/09 | Link | Rating: 3.0
16. Thanh L.
The location is okay. Downtown is about .5 mile away and definitely walkable. There is also a free hotel shuttle that takes you and picks you up from main attractions - Westlake (easy access to downtown & Pike's Place), Seattle Center/Space Needle, and Convention Ctr. The bus station is also closeby. The traffic noise didn't bother us, but we were facing the street, so that probably helped. Rooms were clean. Beds were comfy. Staff was friendly. Breakfast was free and actually really good. The pool & hot tub were clean and not busy. In addition to the hotel's gym, you can use the 24 Hour Fitness Sport gym across the street fo' freezy, which was a nice perk!

04/10/11 | Link | Rating: 3.0
17. Stephanie L.
Stayed here for a conference.  It did the job and we got a discount from a friend.  Honestly, if I would have paid full price, it probably would have gotten less stars but it was worth the $70 we spent on it per night.  They have a breakfast which was also really nice.  The rooms are pretty standard.  The bathroom smelled of mold....like they needed to change the shower curtain.  The staff was fairly nice.  We ate and drank a lot at the bar there....the service was so so but the people were really nice.  Plus, they have really good happy hour specials.  It got the job done....yet another hotel with no exhaust fan....what is up with that?!?!

21/08/10 | Link | Rating: 3.0
18. Victoria B.
It's reasonable if you book knowing what you're getting.  This is not a hotel I would ever recommend for tourists.  Business travelers, yeh, maybe, particularly as the rates are decent and the room clean.

It's in an area begging for urban revitalization.  Holy cow, it is one scary looking neighborhood - chain link fences, recovery house, sanctuary for youth (a sign in their window requests donations for the homeless youth of Seattle).  I didn't have a problem walking around during the daylight, I would sure as H E L L not do so after dark.

It's too far to the tourist spots to make it worth staying there as well, if you want to see the sights.  "A little walk"?  Um... no.  A flippin' long hike and Seattle is NOT FLAT.  

For the business traveler, though, it's an easy hop onto the 5 freeway.  There's a Whole Foods market which IS a "little walk" (four or five blocks) with one hill.  Be aware that WF is expensive even by WF standards.  I went a little crosseyed.

Parking - that $20/night fee ticks me off.  If you're not driving a car that screams "STEAL ME" you might consider parking in the lot right next to the hotel - they have evening parking for $5, but it's an open, unsecured lot and I saw some of the aforementioned youth sitting in there smoking.  You take your chances, I guess.  I paid the $20.

There are better choices.

27/04/11 | Link | Rating: 3.0
19. chris m.
Stayed here during our stay in Seattle. The room was perfectly nice and the front desk staff seemed friendly, unfortunately nobody bothered to mention the $20 per day valet fee which we were charged even though we checked in at 10pm the first day ($10/hr is a pretty steep rate). Still it's not like any other options are available because the hotel is in such a dumpy neighborhood. We choose it for its proximity to both Capitol Hill and downtown but ended up regretting that after seeing police dragging someone out of the halfway house located behind the hotel.

Additionally on our first night, exhausted from driving we decided to order room service and dolled out a nice tip to the lady who brought it up who took it neglecting to mention the 18.95% gratuity automatically charged to our bill.

The actual price is reasonable, but they absolutely nickel and dime you to DEATH! It's a cheap operation, but at least it's clean.

16/10/10 | Link | Rating: 2.0
20. Sarah C.
This was my experience in the summer of 2008: I had called this hotel in July to make a reservation for our Labor Day weekend stay, and the reservation went pretty smoothly...

However, when I showed up to check in with my party and my luggage on the day of our reservation, they had no record of my reservation. They had managed to completely lose my name, my confirmation number, and any record of my phone call EXCEPT for my credit card number! They did have that recorded - UNDER A DIFFERENT NAME AND A DIFFERENT RESERVATION DATE! How this happened, I have really no idea, but the idea of them taking my credit card information is very frightening. That was the one piece of information they did manage to hang onto after mysteriously losing all of my contact information as well as my confirmation number!

Well after telling me all this, of course they didn't have another room for me, since they were fully booked. They left us hanging on the Friday night of Labor Day weekend in downtown Seattle with no place to stay.

I called them later, after returning from my trip, and spoke to a manager to file a complaint. She was absolutely no help to me, and just said over and over "wow, I don't know how that happened". She did not offer me any sort of compensation for the expensive hotel we finally found while searching around Seattle after they refused us a room. Needless to say, I am never going there again, and I would advise future Seattle travelers to stay away - and DO NOT give them your credit card information!

22/10/10 | Link | Rating: 1.0
21. Bill S.
Great choice downtown. Free use of 24 Hour Fitness across the street. Steps to REI Co-op and Capitol HIll. Just 1/2 mile to Sound Transit and downtwon attractions. Rooms have been remodeled. Ask for a room facing away from I-5. A budget choice downtown IF you avoid the cruise season. A loyal customer for 5+ years

25/02/12 | Link | Rating: 5.0
22. Doug C.
Springhill Suites is a pretty good choice for a downtown hotel; it's reasonably close to attractions and it's cheap enough that you won't have to raid your 401k to pay for it.

During the winter "blizzard" (i.e. 1-2" of snow) which paralyzed the city, I needed to stay downtown to help out with work. Fortunately, they still had rooms and hadn't marked them up as if they were the last seat on an airline. I was pleased to find that the rooms were spacious, showers worked, they had a large flat screen TV (with cable!) and a reasonably-sized desk for work.

In the morning, the breakfast buffet was decent and had more than the usual continental breakfast: waffles, sausage, eggs, etc were available. The front desk workers were polite and quick and I don't have any grand complaints here.

Two things to be aware of: the hotel is located in a bit of a dead zone right next to the interstate and an on-ramp. The walls are reasonably thick, but you might hear some traffic if you're on the lower floors. If you're visiting, it's a little walk to the Pike/Pine shopping and the Market. Cabs do come by here (although more frequently to ReBar a block away), but the main Seattle attractions are a little hike.

03/01/11 | Link | Rating: 4.0
23. Jay H.
Do not get a room on the freeway side of the hotel as you will not be able to sleep because of traffic noise.  This is the nosiest hotel room I have ever stayed in.  I carry earplugs and they didn't even help.  Traffic noise was so loud I thought there was a window open.

08/10/13 | Link | Rating: 1.0
24. Sami C.
Nice hotel and I loved the complimentary continental breakfast and coffee each day!  The room was very clean and the bed was pretty comfortable.  It was a large room for such a low cost. I would probably stay closer to the space needle next time but it was definitely a great hotel.

23/12/12 | Link | Rating: 4.0
25. Jeffrey T.
Terrific happy hour.  Attentive staff.  Remodeled areas are really great.

31/12/12 | Link | Rating: 4.0
26. Jeff F.
Even a  year later - this hotel still can't reliably get a cab. Figure it out or have the shuttle take people more than three locations on a BS fixed schedule. Beds are crap - water pressure in the sinks sucks.

Biggest positive is having 24 hour fitness across the street.

09/06/10 | Link | Rating: 2.0
27. Seong P.
We got a really great deal on Priceline and the hotel is decent, with breakfast included and access to the 24 Hour across the street, but I don't think I'd stay at this one again.  It's in kind of a central location by the 5, if you are willing to do a lot of walking (which was fine) but getting a cab was virtually impossible so we arrived everywhere a little late and sweaty (ok, maybe just me).

The downstairs area has been modernized but the rooms, aside from the TV, have not.  I don't know if I've ever experienced a more uncomfortable pillow in my life.

My biggest gripe is that someone charged what appear to be 10 candy bars throughout the weekend to our room and when we were checking out, it took a ridiculous amount of time to get the charge credited back.  I'm still not sure if it happened since we had to leave for a baptism before they could confirm that the the credit had been issued.

It can be cheap but I don't think it's worth the hassle.  Then again, we didn't get stuck with 2 twin beds like some friends at a nearby inn so I guess Springhill Suites was the lesser of 2 evils.

01/07/10 | Link | Rating: 2.0
28. Michelle A.
We stayed at the Springhill Suites during our trip to Seattle last month.  On one hand, it isn't right smack in the middle of all the action; however, they are conveniently located right off the I-5 freeway and they do offer a free shuttle that runs hourly from the hotel to/from Seattle Center (where the Space Needle is located) and Westlake Center.  The staff was friendly and helpful.  They offer a free breakfast too.  (Full buffet-style breakfast with waffles, eggs, pancakes, and the like... not just a cheap continental.)

We didn't take advantage of it, but they give you access to the 24 Hour Fitness across the street during the duration of your stay, which is a nice little perk.

Only real drawback that I can come up with is that parking is valet only at a cost of $22 per night!

09/06/13 | Link | Rating: 4.0
29. Linndsey A.
My friends and I pulled up to valet and were checked-in in well under 10 minutes. Both the valet and front desk clerk were very courteous and efficient in doing their jobs. We ended up getting the room with a king-size bed and full-size pull out couch, which was more than enough sleeping space for us 4 girls. Also, it was cheaper than getting a double room..especially using the AAA discount ;) The room itself was nice and clean and spacious enough for us ladies to lounge around and get ready. There's a free breakfast buffet spread in the mornings, and the food offering is actually pretty good. Fresh fruit, sausage, eggs, croissants, muffins, etc, etc. We even came down towards the end of the buffet time window, and there was still plenty of food to go around. Check-out and getting our car from valet was a breeze. My only complaint would e the $22 valet parking fee, but it's no biggie since all in all we had a very nice overnight stay here!

29/10/13 | Link | Rating: 4.0
30. Adi H.
This hotel had everything my family was looking for when they visited Seattle. Not only does it come with a hot breakfast for everyone (eggs, waffles, potatoes, bacon, sausage, etc...) but there's also free wifi, a free shuttle service that takes you to the convention center, westlake center, and seattle center. The hotel is close enough that you can also walk to downtown.

If you're looking for a reasonably priced hotel around downtown seattle, this is the place to stay. The DOWNSIDE is there is no free hotel parking and they charge you $22 + TAX (~$28 total per night) to park there overnight but you have in and out privileges.

There are places to eat close by and the shuttle can always take you to downtown area for great restaurants! the shuttle does only run on the hour and is sometimes full, but you can call ahead to make a reservation or walk.

18/05/12 | Link | Rating: 4.0
31. Michael M.
Beds are small and uncomfortable unless you get a KIng Suite. We were supposed to be there two nights but none of us three got a good nights sleep. Noise travels through walls and  doors here. We had to call and complain about here someone in another room that sounded like he was next door, turned out he wasn't even on our floor.

12/06/13 | Link | Rating: 2.0
32. Tom A.
I stayed at the Springhill for two reasons: my customer had a good rate here and it's the closest hotel to their office so it made for a short commute.

I had stopped in to the lobby once before to call for a cab and I thought it looked pretty nice and the staff were super nice, so I didn't mind trying it out.  I decided in the course of the stay that I would pay an extra $20 to stay someplace 4-star rather than book at the Springhill again.  The reasons are mainly two: noise and noise.  

My room was on the 9th floor but faced the freeway, which was uncomfortably close.  I could hear trucks not just through the window but through the bathroom wall where there was no window.  I'm sure I could do better by asking for a room on the other side but that doesn't solve the other problem, which is other noisy guests.  

From the extended family chatting down the hall to the self-infatuated boozed up businessman in the lobby lounge talking up his accomplishments with a megaphone mouth, I could not find a peaceful place to work.  I started to think there are reasons one pays a little extra to stay at a fancier hotel on a business trip.  (I stopped in again recently and started to think maybe I'd overestimated the noise factor, then heard some guests complaining at the front desk that the folks in the room next to theirs were having a big party, so maybe not.)

After the noise, other factors that kept me from rebooking at Springhill were the not-comfortable desk and work chair arrangement and the kind of bleak neighborhood offerings for dinners (you can walk to downtown or South Lake Union areas but they aren't at your doorstep).  

On the upside, however, the rooms do have refrigerators and microwaves, the breakfast is complimentary and good, and the wi-fi, although not very fast, is also free.  Also, with your room key you get access to the 24-Hour Fitness across the street, which is pretty sweet.  Also, when it's time to head to the airport, the freeway could NOT be closer.

27/04/12 | Link | Rating: 3.0
33. Kar-mun W.
Got myself some Marriott points and scored a suite for a night!

Location-wise, just off the freeway. Noise was not an issue in the room though. A few minutes drive to most Seattle downtown attractions. Reached the waterfront/Pikes Place in about 5 minutes drive.

The suite was pretty good sized. Two full beds, with a separate sitting area with a couch, a full work desk and small kitchenette with microwave. The decor is a little dated, but it was alright. The bathroom area could be a little nicer. Smallish sink area.

Hot breakfast included! Scrambled eggs, sausage patties, pancakes, pastries. Good buffet spread. And there's always a free coffee/tea bar available 24/7 in the lobby area.

Parking, no need to pay for valet ($20+/night). There is a street parking available, usually max 3 hours during the day, but free after 6pm! Or, there is a parking lot right next to the hotel that is cheaper than hotel valet parking. Have to wake up early to pay the next morning by 8am though.

Outside area, nothing much to look at. Across the street is a 24-Hour Fitness center. That's about it.

08/08/12 | Link | Rating: 4.0
34. J B.
This place is a mess.   Check out the picture of the TV remote that I posted.   It is crusted with dirt and food....If they don't even bother to clean the obvious crust off of the remote, think about what else they don't clean properly.  The heat did not work all night.  They missed our wake up call almost making us late for our flight.

I have been a Marriott Rewards member for years, I am appalled at this place.  When I spoke with the front end supervisor about these issues, he seemed really uninterested and tried throwing 5000 points at me to make me go away.  I gave him the remote and asked him if he saw a problem with it, his response, "ummm, what's wrong, oh, do you mean that it is a little dirty?"  

Bottom line, I stayed at this place 4 years ago and it was nice.  Since then, it has slipped.  It is close to the freeway, but quite a ways from anything else that you would want to do downtown.    Don't stay here, find somewhere else.

23/02/12 | Link | Rating: 1.0
35. Andrew T.
Yeah...I wish we had been someplace else, but this was fine, to be completely honest. Thanks to a video game convention on my chosen vacation weekend, this was, I swear, the only room in downtown still available, and I use downtown loosely. It's not very downtown, not in the greatest neighborhood, and has a lot of I-5 on ramp noise, as other reviewers have commented.

But rooms are clean, beds are OK. Bathroom has ventilation, that's a plus, and breakfast is included with the rooms. They do offer a nice fitness center across the street. In my case, the price was absurd, but it was a special weekend, so I'm not going to hold that against the hotel. If you want to look around in Capitol Hill, then this is pretty close, but if you want to be at Pike's Market, then you'd be best to find something else. On most weekends you can get a 4 star in downtown on Priceline for half of what this cost me to book normally. And if you want to walk from here to Salumi, you're gonna get some sore feet.

27/08/11 | Link | Rating: 3.0
36. Ashley H.
The hotel itself was clean and nice. Our room was nice and the morning staff was
Pleasant. We planned a bachelorette party for my sister in law only five of is girls. We planned on having entertainment after we went out around 1130. We had not been back in our room for 15
Minutes when someone told us to keep it down. Respectfully I talked to the girls and we waited for the entertainment who our maid of honor was meeting downstairs. Security decided to follow them back to our room and waited outside our door for us to make a noise. He knocked and threatened to call the police. I begged the girls to be quite I. Which we where but one girl made a squeal cuz it was exciting and I mean just one girl and he immediately    knocked cuz again the creep was standing in front of our door. Told me he was calling the cops I said let me speak with the front desk is there. A meeting room or Somthing private we can use he said no. I went down to speak with the front desk and explained to her the situation. She proceeded to treat me like a criminal and like my money for my room was not as good as the other guests and threatened to call the police. The entertainment then decided to just leave which was non refundable he was sweet drove us back to the bar since our bride was crying. And extremely upset. And by the way we had no one in the room next to us across from us and we had the ice machine on the other side of us. We where singled out and discriminated against and where treated like criminals instead of valued guests. I will never stay here again and I suggest if your planning a party of sorts book somewhere else they do not accommodate for guests like that even on a Friday night.

04/06/14 | Link | Rating: 2.0
37. Charmaine A.
Seattle streets are equally as confusing as SF streets. Do you know how frustrating it is to be able to SEE the building you need to get to, but can't actually drive to it? This hotel is right off the freeway. Literally, right off the freeway. But it took me and my friends a good 15 minutes to get there successfully (our fault). Valet parking for this hotel is complimentary. You drive in, unload your car, and walk right in. I was really excited as soon as we got to the front desk because instead of those nasty dentist candies hotels usually have, they had..... CHUPA CHUPS! A whole bowl of them! I haven't had one of those since middle school. I didn't even know they existed still! They didn't seem to mind when we all publicly showed our excitement and grabbed handfuls before we went up to our room.

The room was nice! We got a suite, since it was just 4 of us. The hotel had a mini kitchen, and a big bathroom. The free shampoo and conditioner was from Paul Mitchell, there's an automatic +1 star for them! I can't stand hotel shampoos that smell like cologne from the 80's. The room was nice and cool when we got in, since it was so hot in Seattle that weekend.

What I liked best about this hotel was that it was so close to all the prime shopping in downtown. Granted, you kind of have to walk through the rough neighborhoods, but it's definitely nothing like the TL in downtown SF. I'm a tough cookie.

Wait, I changed my mind. The best thing I like about this hotel was the free continental breakfast! This ish was deluxe man. Scrambled eggs, belgian waffles, pancakes, sausage, bagels, pastries, fruit, and all you can drink coffee. It was the best free hotel breakfast I've ever had.

Thanks for the stay, SpringHill! I'll definitely be staying here during my next visit to Seattle. :)

09/07/13 | Link | Rating: 4.0
38. Dawn K.
This is my go-to hotel when staying in Seattle. The staff have always been pleasant and accommodating. The rooms are very spacious and clean with free Wi-Fi.  The free access to the gym across the street is also a nice perk.

Although the location is very convenient when traveling from the I-5, it is a little out of the way so taxis aren't always readily available. And with the valet only parking, it can be a little costly if you are staying a few nights. ($22/night)

08/06/13 | Link | Rating: 4.0
39. Mandy S.
I really enjoyed my stay here. Free full hot breakfast in the mornings. Served some yummy coffee that you can take to go. Valet parking per day was pricey, but valet drivers are super nice. Free WiFi internet which was nice since my phone had a hard time finding service down here for some reason. The staff is friendly, room was great, and checking in and out was a very quick and smooth process.

19/11/13 | Link | Rating: 5.0
40. Muz H.
The hotel staff is very pleasant, amiable, and accomodating.
The hotel itself is clean and fairly modern. I was very impressed with every aspect of the hotel and I highly recommend it, even despite not being downtown. Although, it's a very short walk to downtown proper as well as Pike's Place, Safeco/CenturyLink.
I am a big fan of the 24/7 coffee as well as the WSJ journal available to all downstairs in the lobby.
I will definitely stay here again next time I'm in Seattle.

09/06/13 | Link | Rating: 5.0
41. Regina W.
I stayed here for 3 nights and overall, I was very pleased with the hotel.

Pros:
-Free breakfast every morning (the menu changes slightly but there's usually eggs, waffles, bacon/sausage, pancakes, cereal, juices, bagels/muffins).
-Free internet
-Free shuttle every hour that can take you to/from the space needle, Westlake area (tons of shopping), and the convention center (Pike's place is just few blocks south of the Westlake area)
-Hotel is a short walk to the light rail (between 10-15 minute walk) or you just take the free shuttle to the Westlake stop
-24 hr business center so you can print/use the internet
-Friendly staff
-Free access to the 24 hour fitness across the street
-If you like to bar hop, it's a 15-20 minute walk to the capital hill area (try tango/rumba/sun liquor distillery)
-Good happy hour at the hotel bar: Try the cod fritters and cider!
-Bus stops are close by; we were able to catch the 40 bus to Ballard to go the famous "Walrus and the Carpenter"
-Despite the other reviews, my remote was clean :)

Cons:  
-When we first arrived, I noticed a grape stem next to the couch! Yuck! Other than that, the room was very clean all of the other days
-The curtains are thin so it's hard to keep the light out in the morning, but let's face it, the sun rarely comes out there! :)

I wouldn't mind staying here again because it's located right in the middle of everything! I was also impressed with how courteous the hotel staff was when I asked them how to get from the airport to the hotel (they told me "just get off at Westlake and we'll pick you up in front of Sephora!")

25/03/13 | Link | Rating: 4.0
42. David H.
Free breakfast and shuttle service downtown is nice. Single ply TP, burned out light bulbs, and loose toilet seats- not so nice.

25/03/14 | Link | Rating: 3.0
43. Yowza A.
Stayed here 4 nights on business. The hotel is clean, rooms are comfortable and spacious. Did not care for the pillows too much, however, they are too soft. The breakfast is not bad, average fare with hot/cold options. Parking is expensive, valet only, plus $22/n. Parking in Seattle is difficult in general. Great location and they offer a free pass to a 24fitness gym across the street, a big plus since the hotel gym is very small. Service is very friendly and good from all staff including valet, you can call ahead and they'll have your car ready. Nicely run hotel.

10/04/14 | Link | Rating: 4.0
44. Lawrence C.
Pros: centric, near Pace Needle, El Corazon and other touristy spots in Seattle.
Wifi has a decent speed.
Room nice and clean.

Cons: parking is valet only, expensive at $22 a day
TV channels are flaky, signal drops out rather frequently.  This was a minor annoyance, as I turned to Netflix on my iPad.
The bathroom was ok, although the ceiling had some spots, couldn't tell whether it was rust or other stuff stains.
I will stay at this hotel in future visits, but will avoid the complimentary breakfast.  The scrambled eggs were terrible and the staff was nowhere to be seen when cleaning tables was needed.
Even if it was a busy day thanks to all Canadians on a long weekend, that's no excuse for overflowing garbage cans.

In spite of the cons, the excellent location made this a very positive experience if you are visiting Seattle's touristy spots.

27/04/14 | Link | Rating: 3.0
45. Sergio A.
Stayed here for four nights during a recent business trip from Philadelphia. The staff were awesome and super friendly. Free shuttle service to different parts of town and a free hot breakfast!  Would certainly stay here again.

12/02/14 | Link | Rating: 4.0
46. Megan M.
The hotel staff was super helpful and really nice. Our room was spacious and beautiful. The breakfast was tasty and I appreciated the varied menu each day...although I could use fresh fruit everyday to balance out the slightly oily meat offerings instead of just one day, and I don't mean the ever constant banana and red delicious.

The only unexpected stupidity I experienced during my stay over Easter weekend was the shuttle. SakuraCon is held annually on Easter weekend so it's not a surprise that the hotel would be full and most of their guests would be using the shuttle. Nevertheless, one shuttle every hour at the top of the hour for only 10 people was all they offered. If you needed a ride to any of the three stops on the route, you hoped arriving 15 minutes early for the shuttle won you the front spots in an impossibly long line of cosplayers and business people.  More often than not, those hopes would be dashed and you would have to walk you and your baby to where you needed to go. Oh, and a ride back? Just assume the whole hotel requested the shuttle before you and walk back without expending the effort it takes to dial the number and hit send. Is it too much to ask for maybe a shuttle every half hour? Or two shuttles during peak hours? Apparently so.

04/05/14 | Link | Rating: 4.0
47. NGie C.
Clean, modern hotel. Staff was nice. It's well connected to Capitol Hill (so you can go up the Hill and grab some real food and drinks), and the price wasn't too bad.

Complementary breakfast selection was good. I just recommend staying away from the feggs (fake eggs).

06/11/13 | Link | Rating: 4.0
48. Meghan L.
Outstanding customer service, clean rooms and great location.
We stayed for one night while visiting Seattle. The valet parking is pricey at $22 but the staff are super nice- not something we are used to, especially with parking attendants. I think the website does say "self park" or valet. they only do valet. you can go try to find self parking, but in my opinion it is not worth it! The front office staff are accommodating and helpful.
Our room was a suite, perfect for having a baby and an extra guest. Cleaned bottles and dishes, used fridge for leftover good, perfect! Room was clean and comfortable. Would highly recommend this, especially for those visiting. Only a short car ride (5 minutes) to space needle and other area attractions. Walking also not bad!

02/09/13 | Link | Rating: 5.0
49. Rick S.
I stayed here for 8 weeks while I relocated from Las Vegas to Seattle. Overall I would definitely stay here again, I can't speak for the price as my company paid for my stay.

Pros:
-Free access to 24 Hour Fitness across the street.
-One of the best free continental breakfasts I've had at a hotel.
-Very nice and friendly staff.
-Great location, walking distance to a lot of great places in Seattle. I barely drove anywhere.
-Free WiFi

Cons:
-WiFi was slow.
-The rooms could have been a little nicer.
-No AMC- couldn't watch Breaking Bad.

30/08/13 | Link | Rating: 4.0
50. Sonya R.
Now this is a great hotel experience.

The words "contemporary" seldom come out of my mouth when describing something, especially talking about business travel. HOWEVER, my experience with the SpringHill Suites at the downtown Seattle location epitomizes the word. Everything about the experience was excellent. Shuttle from the airport to the hotel. Checking in. The large, spacious and very clean rooms. The design of the room, the lobby, the gym.  No issues with accessing the internet. Everything smelled and felt clean and fresh, like the hotel just had a brand new opening.

And did I mention I love the design of the hotel? The bright and vibrant colors, the positive color tones, those really make the place feel so alive when the skies are so cloudy.

And the bar! Well stocked, and with a talented team working it, making do with what they do have. They got pretty close to nailing the flavor of my favorite drink, and those of you who know me know how i love my alchohol after a busy busy work day.

The only issue? Parking for my car rental. For all the sophistication of the hotel itself the parking staff and the system needs to be reviewed, as it feels outdated. Staff was less than helpful in terms of directing me to where I left my car and leaving the hotel during "rush hour" took much longer than planned.

I know it's my first time in a new city, but dang the hotel parking lot experience nearly brought out my Los Angeleno  Mad Max Road Warrior persona. Not the kind of karma you want to bring to a business meeting, but there it was.

Make sure if you do go to the hotel you plan ahead for parking, and plan to get a good online promotion. The Springhill Suites is a little more expensive than most, but you get more than your money's worth in the hotel itself...... parking lot, not so much.

29/10/13 | Link | Rating: 4.0
51. Eilynn H.
The staff was very courteous and friendly. I checked in right before midnight and they had my room ready to go. Everything was clean and they even had Paul Mitchell shampoo and conditioner. Talk about fancy.

I stayed in a suite and it has a small kitchenette, couch, desk and tv. Free breakfast started at 6:30am which was nice.

Overall a good place to stay, but if you're looking for something spectacular with a breath taking view, this is not the place.

21/01/14 | Link | Rating: 4.0
52. Corinne M.
GOOGLE this location, the picture that is associated with this hotel can be very misleading, google the location, and make up your own mind on that.
I chose this hotel after two days of researching Seattle hotels, and specifically asked for a room with a view, our view was looking right at the building across the street from us. I went downstairs and asked why we didn't get a room with a view, and they just said that they could move us, but only a few more rooms down, and a floor lower, so the view wouldn't be very much better, so we just stayed where we were.

As we were heading up to our room we entered an elevator that was covered in spilled coffee, and this older women enters the elevator, and asked my son hold the door open for her, and as she is cleaning it, this other lady kept yelling at her to hurry up, and come on; I almost got out of the elevator, and told her to shut her mouth, that she was being so rude, her co-worker was cleaning a mess that needed to be cleaned.

The main supporting factor in choosing this hotel was that this place had a pool AND hot tub. We checked when we got there just to make sure that everything was in good working condition, and it was; however, after dinner when we came back to swim, the hot tub was out of service, and shut down, which meant that I couldn't swim with my family, because I have a blood circulation disorder, and I need to have access to a hot tub to warm up, if my body temperature drops at all.
This trip was not a business trip, or a trip that we could just re-do, and it was important to me that things worked out this weekend, and so I asked how long it was going to take to get fixed, and the response was that we could use the 24 hour fitness across the street free of charge with our hotel key, and ID; I thought that was a cool deal, until we tried to go, and I was informed that the pool was for those 18 and over only, well, so much for enjoying some swimming time with my family, and what a waste of my time to try to find the perfect hotel for us.

The next morning we are getting ready, my son thinks that he hears a knock on the door, and as he gets to the door to look out the peep hole, this maid opens the door, and she had a man with her, she kept saying "so sorry, I thought no one was home". When I got to the door, they had left, but I was blown away that they didn't even say "house keeping" or anything before barging in. I went downstairs to ask what happened, because that just should not be happening. The gentleman looked into it, and said that there was no excuse for it, he was sorry, and would pass my complaint on to a manager.

I ask lots of questions, and when we got here I asked how the shuttle bus worked, we got highly misinformed. We were told that the shuttle only went to West Lake, but on the second day, we also learned that it went to the space needle as well, but it was too late to go there, so no big deal. However, we had been dropped off at West Lake shopping center, we were told that the shuttle dropped guests off at the top of every hour, I ASKED so how does pick up work, and I was told to be there at the same spot they dropped us off at near the top of the hour, and that the last shuttle stopped at 9pm. At  2:50pm, we came to the drop off spot, and waited until almost 3:30, we called, and the lady said, "Well, did you call, and ask for a pick up"? I WANTED TO SCREAM; NO ONE SAID THAT TO ME; I was specifically told to just be there. I was almost in tears, but she said she'd send someone right away, and he did come right away for us, and I was so thankful for that, as I had a 9 year old who had been needed to use the bathroom the whole time we had been waiting. The man who picked us up kept asking me if I had a schedule, and that I should go and get a schedule. NO, this place needs better trained, more caring staff.

When we got there I asked the women if we could change credit cards used  for the room charge, and everything else associated with our stay, and she said oh yeah sure, only to get home, and to see that they still charged the first card that we used to reserve the room, so we had to call, and check all of our bank account to make sure that we didn't get double charged. There were billing issues, and so I called to figure things out, and I was supposed to get a phone call today, that never came.

The lobby is really nice, it's got a bar right in the middle of it, and a restaurant off to the side, all very nice on the eyes. Their continental breakfast is nice, lots more options than a regular continental breakfast, it was very nice, but the quality of the food was average. The rooms were clean, and roomy. We were in a room that had a king bed, and a pull out couch, the SMALL TV was placed in between both, not very user friendly.
I really wouldn't recommend staying here if you're looking for something nice, or if you have special reasons for being at this hotel. It just was not a very good trip for

08/10/13 | Link | Rating: 2.0
53. Dat D.
Location was pretty close to downtown. 5/10 min shuttle ride
Shuttle service was the beginning of every hour. forgot the hours but three drop off points. covention center, Westlake mall and space neeedle. Felt like NY were you can walk to every where from those stop.
My room was pretty big and clean.
The staff were all helpful and nice.

01/03/14 | Link | Rating: 4.0
54. Dana T.
The staff here was very courteous and friendly. We had no problem with checking in, the valet, morning breakfast staff or housekeeping. Although housekeeping had to be requested, we didn't make a big deal of it.  I did expect more from the rooms because I asked for the largest suite size for 5 people.  It looked more spacious on the pictures.  However, we did take advantage of the pool and jacuzzi, (looked at the small gym, and took note of 24hr fitness across the street- which were great options to have).  The valet staff never complained about us going in and out throughout the weekend. Though this should be expected when in a touristy area, some hotels frown upon it (especially in New York where they charge for it).  

The hotel is pretty centrally located, near Seattle favorites such as CentryLink Stadium, Pike's Place Public Market and the Space Needle. Its also close to the fwy, great shopping and fun bars, lol.  The multiple (high) taxes suck, but its not the fault of the hotel.

17/01/14 | Link | Rating: 4.0
55. Evelyn M.
Left my watch in the room. Called and was diverted to voicemail for housekeeping. Gave them room number name and date etc. never heard back and never will. Goodby watch. Happy housekeeper day.

08/02/15 | Link | Rating: 3.0
56. Whit R.
This is a great hotel in a convenient location.  It's just of I-5 as well as Denny Way (great east-west artery downtown).  

My room was nice and clean and modern (love to see those alarm clock radios with the iPod/iPhone dock).  Free wi-fi as well!

Breakfast was hot and there was always plenty of it, with varying selections (pancakes to potatoes to french toast sticks, sausage to bacon to ham, etc) each morning.  Coffee is supplied all day (and night) - the flavor wasn't the best, but it was hot.

They run a shuttle back and forth to the Space Needle, which was convenient.  The front desk staff were also very helpful regarding suggestions for food and things to see.

The little restaurant they have here - Bistro on Yale - is good but not great.  The apps are pretty big, almost enough for a meal.  I tried to chicken wings, the crab-and-artichoke dip and the quesadilla.  Each was tasty and filling.   They have a good IPA on tap, too.

I'd go back.

01/09/13 | Link | Rating: 4.0
57. Josh S.
DO NOT STAY HERE UNDER ANY CIRCUMSTANCE!!!!!
The General Manager Frank could care less about customer service and his staff follows his lead.
I stayed there this past weekend and I am still upset about the way I was treated!
the Valet service is rude and not to be trusted with your valuables.

the building is not within walking distance to anything.

05/01/15 | Link | Rating: 1.0
58. Deez J.
The hotel was very nice inside...but I gave it a 1 Star because of the poor attitude and aggressiveness of the girl that was working the front desk last night. 9/27/2014 I didn't feel welcome staying as a guest.

28/09/14 | Link | Rating: 1.0
59. Arvind M.
Generally springhill suites are not expensive looking and typically on the low end of Marriott hotels - but in downtown Seattle, this hotel was like paradise! Decked out and felt it was like a 4 star!

11/07/14 | Link | Rating: 5.0
60. Jennifer S.
This is a really nice hotel for getting around the Seattle area.  If you do not have a vehicle it is only about a 15 minute walk to the Westlake area, where you can catch the light rail to and from the airport, with multiple stops between, including Pioneer Square, Chinatown, Stadiums, etc.  You can also catch the monorail at the same place, which takes you to the Seattle Center.  Here's the good thing to know, the hotel has a shuttle and on the hour, they go to the Westlake Center and the Convention Center and on the half hours, they go to the Seattle Center (that's where the Space Needle, EMP, Chihuly Museum, etc are).  You need to reserve a spot for the time you want to go at the front desk and you can also be picked up at those spots at 10 minutes after the hour for Westlake/Convention Center or 20 till the hour for Seattle Center, with a call to the hotel letting them know you will be waiting.  Note that the shuttle only holds like 10-11 people so if there were a big convention in town or something, this wouldn't be something I would county on.

The staff here has all been very friendly and helpful with the exception of the dour man who kicked us out of the jacuzzi promptly at 11pm.  They take that cut off VERY seriously, although it doesn't appear they take the gym cut off as seriously since that guy was not asked to leave.

The room is nice.  All rooms at Springhill are "suites", but these are really more of a hotel room, with a half wall divider between the living area and the sleeping area.  THey do have a very small kitchenette with a sink, small fridge, small microwave, and tiny coffee maker.  The bathroom was pretty darn small.  The counter did not leave much room for my massive quantity of toiletries and styling tools.  heh  Also, in our bathroom the towel holder is falling out of the wall and the toilet has a weird flushing issue where you have to hold the handle a long time.  We mentioned it to the maid when we checked in because it wasn't flushing and she came and held it down a long time and then it worked and she said, "all fixed now"!  Uh, ok.  I'll report everything when we leave but we aren't a fan of people in our hotel room... my husband is paranoid.  

If you're in an "executive suite" on the 10th floor, that means that you have the same room as everyone else, but we have a coffee/tea station in the mornings and the evenings and snacks put out in the hallway in the mornings and evenings.  We also get bottled water in our room.  I think we also have more toiletries provided, but since I haven't been in the other rooms, maybe they all come with shoe shiners, body scrubbers, and the little vanity pack.  Executive!

I do like that they use Paul MItchell products!  I've noticed that at other SPringhill properties before.  I'm a P.M. fan, so yea for me!

A highlight in this room is the mass quantity of  plugs.  So rare and so appreciated in this tech world of ours.  Also the clock radio has an ipod dock.  Of course the TV is in the middle between the "bedroom" and the "living room".  Haven't even turned it on this trip, but it's a little awkward set up like that for viewing.

One "love" I have of Springhill properties is the complimentary breakfast.  This one does not disappoint.  It varies each day, but they have three hot dishes, plus oatmeal.  Both scrambled and boiled eggs are available.  The usual bread assortments, some fruit, juices and cereals are offered and to my delight, they had Lucky Charms in the cereal rotation.  What?  I've been craving that kid crap.  Mmmm... for the last two days I breakfasted like a 6 year old.  YES!

Not much for views and next to the freeway so there is some noise, but most of the time I don't notice it.

Overall, I like this hotel, the location isn't CHOICE, but it's good and we've already discussed we would stay here again on future visits.  Price?  It was really pricey by my standards, but apparently in Seattle, hotels are crazy expensive, at least in August!

05/08/14 | Link | Rating: 4.0
61. Shirley Wing L.
My boyfriend and I stayed here for New Year's Eve. Room was A-okay, not worth our money to stay here but it was the best deal I could find last minute. After dropping off our car for valet parking ($~24), we headed up to a pleasant room and I realized that I forgot something.
We go back to valet to ask them for our car key and they couldn't find it. Mind you, it had only been 15-20min from dropping it off at this point...what. How can this happen in such a short amount of time!?
They allowed us to look at their key holder box. My key was NOT there! The staff went through every one. I appreciate him acting immediately but this is just so careless! Afterward, they let us go down to the ground floor and we saw our car sitting in a spot. Thankful enough we walk quickly over to it...guess what! UNLOCKED. Great. And NO KEY? Then one of the employees comes down to notify us that they have found our key, they told us that someone probably got too excited to go home for the holidays and hung it on the wrong number...sure. All of us looked and went through all the keys.
This was my first visit to Seattle...way to hype me up for my next trip, Springhill Suites!
Breakfast: +2 Stars yep breakfast was good.
Service: +1 Star front desk was nice
PARKING: -2 Stars
Experience: SHOULD have been priceless

05/01/15 | Link | Rating: 3.0
62. Rena H.
I stayed at this hotel for business and there are two major employee training issues.  1st-several guests were waiting for the elevator, one person asked an employee where the stairs were and the employee said she doesn't know since she never take the stairs.  I really hope this hotel doesn't catch on fire anytime soon.

2nd-they only offer valet parking, when the valet attendant brought my car, he opens the door and I give him the tip and he runs away without closing the door after I get in the car. I guess after giving the tip he's done with me.  Also when I checked out, the attendant didn't help put my luggage in the car. He just pushed the button to open the trunk, I gave him my tip and he ran away.  

The two stars are for the nice size of the rooms but this hotel needs to revamp their customer training.  Since I booked this hotel through my company, I'm tempted to block this hotel from letting any of my 8,000 colleagues go through this.

08/02/14 | Link | Rating: 2.0
63. Lorrie W.
Great place to stay while in Seattle! The beds are very comfy, rooms are roomy and staff is pleasant. They also have a great variety of breakfast that comes with your stay . Lastly they have a shuttle that takes you to the convention center, nice touch!

13/04/15 | Link | Rating: 5.0
64. Michelle W.
Nicely appointed rooms.  Separate couch w kitchenette separated bed by a partial wall for some privacy.  Breakfast is complimentary and fully staffed includes more than a typical free bfast.
The walk to Westlake is maybe 10 blocks but do able. They run a shuttle every hour but inly until 9 pm.  Near REI which is a must to see!

16/11/14 | Link | Rating: 4.0
65. Xochil S.
This is my 2nd time staying at the Springhill Mariott. It's a convenient spot for a fun overnighter after Christmas festivities downtown. This hotel is nothing fancy, yet it is very clean and the staff is incredibly professional. In fact, I must say my interactions with any of the staff were more like 5-star hotel employees. Request for extra towels- no problem. A forgotten item on my room service order? Profuse apology and comped. After swimming, my daughter had a little cut on her toe- they hooked us up with band-aids and ointment. I just felt so cared for by all the staff. My daughter loves the pool, and we hit it up at least 2 times during our overnighter. The free breakfast buffet isn't bad either!
This place is definitely worth the price, and a perfect place to stay with kids. I'm sure I'll be back again next year!

29/11/14 | Link | Rating: 5.0
66. Rob H.
Stayed for 2 nights and found the hotel to be around 15-20 minutes from downtown.  The walk was safe and no problem with hills etc...  The rooms are a typical Spring Hill Suites rooms with paper thin towels and older décor.  The bed was comfortable, the shower got hot really fast and the room was clean.  The front office staff was great and went out of their way to help out.  Be careful to request a room away from the freeway or you might get a lot of noise. The hot breakfast is great and the they have nice bar area. Their is a 24 hour fitness across the street.  All in all it is a nice hotel and I will stay there again.

13/01/15 | Link | Rating: 4.0
67. George F.
I've stayed at this hotel many times and I'm a big fan.  It's reasonably priced and clean.  The rooms are spacious and well laid out.  I love that they have a relationship with the 24 hour fitness place across the street so you can work out there for free.  And the Market House Corned Beef and Pho Bac close by provide some outstanding and inexpensive nearby dining options.  The location isn't ideal but I like to walk so it doesn't bother me.  This is my regular in the city.

03/10/14 | Link | Rating: 4.0
68. Ka M.
Valet parking was a nice benefit. Unfortunate amount of road noise inside the room. Rewards category gift not provided. Profile request not honored. Keeping my hopes up that breakfast doesn't disappoint.

10/02/15 | Link | Rating: 3.0
69. Angeline G.
Let me start by saying that my boyfriend was more excited about the 24 hour fitness across the street than being on vacation!
The location to this hotel was great, freeway was easy access, great view of the space needle, and close to all the downtown surroundings.
We booked the suite on the 10th floor, the room was spacious with a TV, couch, little kitchenette with a microwave and sink. The bed was not the best in the world, but it did the job. They also had breakfast and afternoon goodies on our floor every day.
The breakfast buffet is served downstairs, try to get there early bc it does get packed. The food was actually pretty good, they served different things everyday so that was nice. The ladies that worked in the dining area were also so nice!
Pool and Gym are REALLY small, so you are actually better off going to the 24 across the street, which you are able to get into free if you show your room card.

We would stay here again, if we plan on visiting Seattle (only during the summer).

18/02/14 | Link | Rating: 4.0
70. Emily S.
Overall this Springhill Suites was fine. Decently priced and offers a locale that is within a mile's walking distance to major attractions such as the Space Needle and Pike Place.

Free breakfast which is decent for free breakfast - items change daily and were of pretty good quality (hot items like eggs, sausage, waffle station, as well as continental items.)

Room was clean albeit a bit dated and could use some touching up. The beds were not the most comfortable but not horrible.

I have to say that my general experience with the front desk attendants was really not all that positive, though. Upon checking in they basically told me that the room I had booked on points was not actually booked with points and insisted I was wrong until I finally showed them the reservation on my phone. Upon realizing they were mistaken they then insisted that I must have booked two reservations and made sort of a big deal out of it.

I essentially told them I didn't know what to say because I knew this wasn't the case. Finally they figured out that they were confusing another reservation as being the same as mine. Oy.

Other experiences with the front desk were just kind of generally unhelpful/not attentive including, but not limited to, being met with a certain amount of friction about getting late checkout despite my gold status with Marriott.

Overall, solid 3 stars. Nothing special and don't expect any extras (especially service-wise.) Served its purpose and would recommend for a utility hotel if you're looking to not spend a fortune while still getting a decent spot to stay cleanliness and quality-wise.

28/09/14 | Link | Rating: 3.0
71. Denni P.
Friendly about 20 min to main shopping area (walk).  Good value or Seattle, it's not the Fairmont or Westin but the value and location is very good.  Breakfast was OK, staff friendly and we found meter parking on the street to avoid the crazy downtown Seattle parking prices!
I'd go back for sure when In Seattle.

06/05/14 | Link | Rating: 4.0
72. Kyle T.
Stayed for New Years eve in a King Suite with sofa bed. The room was somewhat outdated, I expected more from a Marriott. While a mile away from the space needle, the building is rather short and surrounded by taller buildings, there is no view from the rooms of the New Year's fireworks or anything else for that matter.

The parking is valet only, which is understandable for downtown. However, the valet couldn't find our keys when we tried to go back to the car to get something about 30 min after check in! They let is go down to the car to see if the keys were there, no keys, but the car doors were left unlocked... Not very secure especially with signs that say they aren't responsible for lost items, at least have the decency to lock the doors!!! It took them about 40 min to locate the keys, they said the person who moved it must have been in a rush to go home and placed the keys on the wrong number. The girlfriend and I were not happy as it ate into our trip.

One thing good about this location is the breakfast. Pretty standard, but good. Had scrambled eggs, sausage, and country potatoes among other things.

Overall, I'd rate this a very average hotel. And due to the valet incident, I'm knocking it down a star. I guess this is why I generally stay at Hilton's...

04/01/15 | Link | Rating: 2.0
73. Jay C.
Pretty clean hotel. The breakfast was pretty tasty. They had eggs, pancakes, waffles, sausage, cereals, bagels & toast, fresh fruit and the normal breakfast muffins and croissants.

The staff is very friendly. Every single person I passed by always said "hi" or " how are you doing?" One afternoon I was locked out of my room after coming from the pool. I was soaking wet and sitting outside of my room & the housekeeper kindly opened my room door :)

The only bad thing about the hotel was the TV. While watching the channel would end up breaking up. Sorta annoying when I pay over $100 and the tv doesnt even work.

I would stay here again if i'm ever in the area again.

12/06/14 | Link | Rating: 4.0
74. Jaime H.
My hotel room was overlooking a homeless camp, the AC only worked if it was on as low as possible, and the highway noise was incredibly loud. Not impressed.

18/04/15 | Link | Rating: 1.0
75. Maria C.
We stayed here for 4 days and 3 nights for $500. We chose this hotel due to its locality and a since it came with a kitchenette (sink, microwave). Niece needed her bottle nuked!

We reserved a suite - 2 QN beds and a pullout sofa couch - sufficient enough for 5 adults and a baby. It was tight but we were comfortable.

-The staff is friendly.
-The rooms are clean.
-The area is safe.
-24 Hour across the street (show your room key for free access). There's a small gym and indoor pool available at the hotel as well.
-Free hot breakfast daily.
-Free shuttle services to the convention center, Pikes or Seattle Center. You sure you make a reservation to and from!
-Coffee/Tea available in the lobby 24/7.
-Little convenient store area by lobby - although there is a market in the next building where we bought water and snacks.
-Valet parking only ($22/night).
-Small bar on site. You can also order food, etc...
-Quiet room. We didn't hear our neighbors.
-Very minimal bathroom amenities. Impressed they used Paul Mitchell but the bottles are tiny! I have long hair and need 2 bottles a night. When I requested more (since we traveled as a family) they only gave a couple additional bottles. Ummm, we had 5 adults. 2 1oz shampoos were not gonna cut it...
-If you're driving (rented a car) and it's rush hour traffic, it's hard to make a left out of the hotel since it's in direct path to Interstate 5.

We had a positive experience and would stay here again.

07/12/14 | Link | Rating: 4.0
76. Tanya B.
Decent hotel. I stayed twice (December 14 and December 28, 2014) and had 2 very different experiences only 2 weeks apart.
The first time I stayed, we were treated very well and I would have rated it 4 stars.  The staff was extremely accommodating and sincerely friendly. The room was pretty clean and quiet. I thought I'd found my go-to Seattle hotel.  The second time, two of the front desk women were rude and condescending (turns out one of them was the manager, yikes) and the room was VERY noisy and not so clean.

PROS:
*Walking distance to downtown
*Free shuttle service between downtown and the hotel
*Breakfast included (hot and cold items)
*In and out privileges with the valet parking
*Access to 24-hr gym across the street
*Good shower pressure and temperature
*Microwave, fridge and coffee maker in the room
*Free coffee, tea and hot water on the main floor (all day and night, I think)
*A lovely woman named Geneva. She was there both times I stayed and she was sincerely friendly. She was genuinely helpful and went above and beyond with a smile!

CONS:
*(Pricey) valet parking
*Rooms were not as clean as I would have expected (walls, clocks and shower could use a wipe down)
*Some rooms are quite noisy (traffic)
*TV is in awkward location between the couch and bed, can't see it very well from either spot
*Inconsistent front desk treatment. Rude, insincerely apologetic.

I'll be staying at the Mediterranean Inn in Queen Anne next time.

14/01/15 | Link | Rating: 3.0
77. Denise L.
Had a wonderful stay here for 2 nights in Seattle. Although it was a bit far, we found out they had a shuttle service that drops off in downtown and picks up every hour, and Space Needle at the half of every hour. Excellent service by most of the front staff (some of the ladies had some tude) especially the shuttle drivers.

Room is spacious, and has a nice living area. It's great that they have the sink separated from the restroom/shower as well.

Not too much nearby, but a good walk to Capitol Hill and they have free breakfast as well! Eggs, bacon, waffles, pancakes, and little Nutella packets!

22/08/14 | Link | Rating: 4.0
78. Dorene S.
Rooms are not sound proof. If you happened to get a room near the highway and you're a light sleeper, then you'd best ask for ear plugs. They have them at the front desk. As a Marriott Gold member, l was given a room right in front of the elevator which pinged whenever it opens.. Yikes!

They're also understaffed. When I needed my room card re-magnetize to get it working again, I had to wait at least 20 mins while the person at the front desk stayed on the phone trying to give driving directions to a future guest.

As a guest of hotel, even though they do have a little fitness center, guests also get access to the 24 Hour Fitness around the corner which is nice though I did not take advantage of this benefit.

Quality: 1
Service: 2
Cost: 2

16/10/14 | Link | Rating: 2.0
79. Janice C.
We had a wonderful weekend stay here and what's not to like in Seattle? oh, it didn't rain last weekend when it was pouring in SF! ;-)

The hotel is close to downtown (about a mile to Pike Place; situated next to I-5 entrance) and they offer complimentary shuttle service to Westlake mall, the Space Needle, etc. We had our own chaffeur (thanks sis!) and just paid the $22 valet parking with in and out privileges. Worth the $159/night we paid for a spacious suite with a king bed and sofabed. The breakfast was pretty good too.

We took advantage of the indoor pool and hot tub was very nice! It was thankfully empty on a Sunday afternoon so my sis and I enjoyed the area by ourselves.

The front desk staff were very helpful, well, except for this one woman who was always very "curt" when we made a request for a cab, and inquired about the valet. She looked like we were bothering her. Sorry honey! You have to work while I go on vacay  ;D

Check out the pics! Ironman was hanging out at our hotel lobby that weekend.

06/04/14 | Link | Rating: 4.0
80. Dani B.
I am giving this hotel a 3. There are some things that I wanted to give a 1 and some things that I wanted to give a 5 so it really balances out to a 3.

The employees at this hotel were all friendly and helpful. I stayed there for a couple of weeks so I had more than my fair share of dealings with many members of the staff and they were all positive.

The breakfast in the morning is great, the items do change although there are some constants. It does get crowded/crazy, especially on the weekends. There were a few mornings that I had planned on eating in the dining area and once I saw the cluster just made my plate and took it back to my room rather than fight for a place to sit.

I did enjoy the hot tub but the pool looked gross. Really gross. The water was so cloudy.

The fitness center was fine, it wasn't huge but definitely functional.

Now the real cons and why I'll think twice before I stay here again.

It's loud. The hotel is by the expressway, I'm not even a light sleeper, but the minute I laid down that's all I could hear.

The location, it's not really that walkable to downtown. It is about a 20 minute walk to pike place market, now 20 minutes isn't that far, but think twice before doing this 20 minute walk alone or at night. It does get dark and isolated between downtown proper and the hotel. Fine during the day if you aren't a total wimp but walking around downtown was part of the appeal of this hotel for me and having to plan the day to be back before nightfall put a damper on things. There is a shuttle from the hotel that will take you to/from a couple of places in town which may be the way to go. Just be warned if you are a walker like me and planning on exploring on foot.

Lastly, the valet parking. It's expensive. My work paid for it but I wanted to mention it here because as I was itemizing my expenses for the trip, it's misleading. It is mandatory but it's not just $24 a night, there is also a $3 parking tax and a $2.30 sales tax per night for the parking. Also there were a few times that it was a total cluster.One morning I walked out to a line 4 or 5 people deep waiting for the valet who was nowhere to be found for several minutes (by then the line was even longer, we all had places to go!), a couple of other mornings my car was pulled up behind 3 empty cars leaving me to either wait for the missing drivers to move their cars or try to wiggle around somehow and hope nobody was trying to enter the hotel at the same time as then I was blocking the only entrance, a couple of times while waiting for the valet to retrieve my car I was approached by homeless men asking for money and cigarettes. Look, this place is in a congested area so maybe the valet is necessary but by the end I learned build in an extra 10 minutes to deal with the valet because I never knew what adventure I was going to be dealing with each morning.

18/05/15 | Link | Rating: 3.0
81. Rochelle B.
The location of this hotel is pretty convenient. It's  located approximately 20 minutes walking time to downtown. They provide a complimentary shuttle service every hour if you don't want to walk.

The room looks very clean, however there were visible fingerprints on the wood furniture so it didn't feel very clean. The shower curtain in the tub was also a bit dingy and off putting.  The bedding was clean & comfy, though the pillows were too soft for my taste.

The room also had a mini kitchen with a microwave, fridge & coffee machine, desk and sitting area with a TV which made the room homey and cozy. My only let down was that there wasn't an in room safe.

The room price also included a decent breakfast buffet, with scrambled eggs, sausage, fruit, cereal, juice, coffee and various breads. We had a nice stay here so we'd probably come back.

10/01/15 | Link | Rating: 4.0
82. Bec M.
Absolutely fantastic stay! Room was huge with 2 beds (not the most comfy but still decent). A MASSIVE plus on my part was the coin laundry on the second floor!!!! Breakfast was fantastic, so much yummy food and the front desk/shuttle drivers were fantastic. It is a little bit further away from downtown but the shuttle runs every hour and it only cost me $5 for a taxi back from pike market .... Would definitely stay again.

29/04/15 | Link | Rating: 5.0
83. Jerica M.
My wife and I used a Groupon to stay here. It came with a king suite and a free bottle of wine. We got a nice Sauvignon Blanc.  

Good service. Staff was friendly and accommodating. We arrived at 11am to ask if we could leave our car/luggage there because check-in wasn't until 3pm. They let us check-in super early instead! Rooms were nice and clean. Bed kinda hard. Pillows were amazingly soft. Our room was near the freeway, so it got kinda noisy at times. No freezer in the mini-fridge, so we had to eat the ice cream that we bought from the lobby right away. (I know- twist my arm, right? Hahaha.)

Free shuttle to and from the hotel that stops at 3 different places in Seattle. It leaves at the top of the hour with reservation. We only took the shuttle to 2 out of 3 locations: Westlake Center and Seattle Center.

We used the valet service to leave our car parked there. After tax it came out to be about $30/day. We just used Uber and the free shuttle to get around the city. We figured $30/day is much cheaper and less of a hassle than to find and pay for parking around various spots in the city. Good location. About a mile away from the Market and about a mile away from the Hill.

Free breakfast was pretty good. Decent selection.

Overall, we'll be back!

21/01/15 | Link | Rating: 4.0
84. Edgardo V.
Nice hotel. However the hospitality could be a little better. There was security there that made us feel uncomfortable. After he came by to let us know that we received a complaint about noise. We respected that and adjusted. Next couple of days, he would follow us up the elevator to our floor whenever we would come in. Nothing illegal of course, but it was still not a well received attitude.

Also parking is a little more expensive than other places. Silver Cloud has parking included. Just my 2 cents.

17/02/15 | Link | Rating: 3.0
85. Sarina B.
Decent hotel that served its purpose for staying during Comicon weekend.

Still within an easy walkable distance to the Convention Center (they offer a shuttle as well but we did not use it). Rooms are average but clean, and are all "mini suites". They seemed to accommodate well to the busy crowds of Con weekend, we had arrived to check-in early and needed to store our bags, which were easy to claim at check-in (some hotels make this more of headache than an amenity, so thank you for making that easy!).

Breakfast was so-so, they were not many options that were not filled with gluten (lots of breads, pancakes, processed cereals) but there were some basic fruit/yogurt choices and usually an egg and meat dish of some sort the two days we ate it. Breakfast was nice to take to-go and eat in the room rather than in the busy dining room area.

Staff was minimum courteous but definitely not what I would describe as friendly. We ended up checking out a day early and no one asked why or if we'd had a good stay, once they saw I had booked through Hotels.com they just said "Okay, well it's already paid through the next day" and took the room keys. We hadn't experienced a problem that was the cause for checking out early, but I guess I would've expected an inquiry to ensure things had been good.

Bathroom toiletries were actually usable, nice products (Paul Mitchell shampoo, conditioner, and body lotion). The alarm clock was set incorrectly and I couldn't figure out how on earth to change it (only the alarm time), but I suppose not many people use desk clocks anymore, right?...

If rates were reasonable I would probably stay again, but if they raised to match the Convention area hotels, I would definitely not choose this over a closer location like the Sheraton.

13/04/15 | Link | Rating: 4.0