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Grand Geneva Resort & Spa in Lake Geneva, WI

Grand Geneva Resort & Spa in Lake Geneva, WI


Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated spa or one of many dining options, while an indoor waterpark and kid's program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses - all situated on Grand Geneva's seemingly endless acres


Established in 1968.

The resort opened as The Lake Geneva Playboy Club Hotel.  The resort was sold in 1981 and Americana Hotels Corporation reopened the resort in 1982 with its own name on the sign out front.  Americana put the resort up for sale and eventually closed the doors and shut the resort down in 1991.  In 1993 Marcus Hotels & Resorts began the resorts renaissance and re-opened as the Grand Geneva Resort and Spa.  Marcus Hotels and Resorts brought out the best of what was already there and has invested millions of dollars developing the resort into one of the finest all-season, multi-faceted destination resorts in America.


Company Info:

Rating: 3.43

Address: 7036 Grand Geneva Way, Lake Geneva, WI, 53147
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

Hotels in Lake Geneva, WI
Resorts in Lake Geneva, WI



Comments (120):

1. Joseph F.
I stayed here recently with my wife for a wedding and we were given a "special" rate of $229+ tax which I found to be a bit more than this place is worth.  I ended up with a room with a Murphy bed that rested 2 feet off the floor and was not very comfortable.  I did have a great time playing the Highlands Golf Course on the property and found the pool bar to be well staffed and very friendly.  I would give this place more stars if it were not for the fact that it was so darn expensive for the room we got.

25/06/07 | Link | Rating: 3.0
2. Julie A.
Grand Geneva DOES GLUTEN FREE!!  I want to share this information with any fellow Celiac/Gluten Free individuals looking for a WONDERFUL vacation stay.  My husband and I wanted to get away to celebrate our 20th anniversary, because it is difficult to find places that are able/willing to accomodate someone as senstive as myself we rarely travel.  We've recently returned from a 4 day stay at the Grand Geneva.  I cannot say enough about this place.  The accomodations were were great! The staff was warm and pleasant, the grounds were beautiful and the spa was fantastic as well.  And the facility has THREE restaurants ON SITE! The food was SO VERY good at each, from Italian to fine steaks and breakfast/lunch.  The waitstaff was very knowledgeable about my sensitivity and my special needs.  The kitchen staff was outstanding as well, I had absolutly no worries about the food.  I was even able to eat by the pool! And if you live gluten free you understand that is really something.  So, with all of that being said, Thank you Grand Geneva for providing such a wonderful get away for the two of us. We will be back!

03/07/12 | Link | Rating: 5.0
3. Stella S.
I went here for the first time in Feb. I hear this is an old playboy mansion. I stayed at the hotel, used the spa and dined in the restaurants -- we were celebrating a friend's birthday. The hotel is extremely charming. The food in the restuarants was very good - in fact, the burnch was absolutely amazing - tableside, made to order bloody marys and champaign included in the brunch price of 30 dollars - plus, the brunch had a wide variety of food selections - it was very impressive. The second best full line brunch I've had next to brunch at the Bellagio in Vegas. I highly recommend checking it out.

The spa is separate for males and females and has a nice hot tub and steam room...definitely allow time to enjoy these. My fiance and I got massages - I enjoyed mine more than he did his. I had a male
(former football player) and he was suppose to have a female, but he ended up with a male instead.

It's definitely not a cheap place to go - we stayed only one night and we spent over 500 --- this included the hotel, spa (2 one hour massages) and cost of food for one day/night and brunch the next day.

23/06/08 | Link | Rating: 4.0
4. Trent C.
I flew my plane up here for the night a couple of times.  Word to the wise...call ahead in the winter so you're not standing on the tarmac at 10pm when it's 5 degrees outside.  The place looks nice but nothing really blows you away.  The restaurants are decent but the staff throughout the place can have a bit of an attitude with you.  The bar/lounge was relaxing and offered up s decent piece of cake after a light dinner.  I don't really see what the appeal is about the place.  When visiting friends in Lake Geneva, I'll still use the runway but look elsewhere for food and lodging.

19/08/10 | Link | Rating: 2.0
5. smilie d.
will tell you a story later

Story time. I went here after Prom my senior year in HS. We woke on Sat and started drinking, first Beer then lemon drops , after about twelve hours we ran out of Vodka and I opened up a bottle of Jose. There was about ten people in the room and nobody wanted to do a shot with me. So I started doing shots alone. It took 45 mins for those shots to want to come back up, I ran to the sliding glass door to go outside but it was locked with one of those poles on the track. I fell down and started spraying like the exorcist. They opened the door and put me on the porch. After a while I tried to go back in, sit on the bed with my date and try to get fresh. She stood up, very embarrassed and punched me, last thing I remember. They woke me up to clean the next morning and I found out the girls wrote a poem for me, it started out Don, Don, the puking Man. To this day I will not drink Tequila, the very smell makes me nauseous.

07/02/08 | Link | Rating: 4.0
6. Karen H.
Just got back from an absolutely fabulous time at the Grand Geneva Resort and Spa.  We go there at least a couple of times a year and this trip was by far the most wonderful.  Over the years, the resort has been working on improving and upgrading the pool area, the workout area, the rooms, the spa, etc.  It's all complete now and well worth the wait.  Our suite was spacious, contemporary and the beds were quite luxurious.  Our three children played basketball, climbed the 35' rock climbing wall, played 18 holes with us on the Highlands course, played tennis and enjoyed the pool and jacuzzi.  As a family we frequented, the cafe, the "coffee" shop and the Chophouse. We also had lunch poolside several days.   It was all great.  I had a deep tissue message at the spa by Carlos and it was one of the best massages I've had there.  The spa area itself is on the small side but very well appointed.  Best of all was the excellent service.  Whatever we requested was delivered promptly and with a smile (and with three kids, there were alot of requests).  We're definitely going to try to make it back one more time before the kids go back to school.  Also, while nothing is inexpensive, there is terrific value provided for the price.  Thanks Grand Geneva!

02/07/11 | Link | Rating: 5.0
7. Kat Z.
We stayed here about 2 weeks ago. It was just an overnight trip to enjoy the spa and some great meals. We have been staying at the Grand Geneva for years now, and everytime we come here, we are reminded why. The staff and management go above and beyond to make your stay special and will accomodate most of your requests. The spa is amazing and the restaurants are fantastic. You dont have to leave the resort, everything you need is right there for you. We will definitely continue to make the Grand Geneva our go to place anything we are in Lake Geneva.

18/08/11 | Link | Rating: 5.0
8. Bryan J.
Great place for a weekend away! Lots to do and see. Prices are a little high but well worth the cost!

10/11/09 | Link | Rating: 4.0
9. Taylor P.
Home to a ski hill, airport, condos, a new water park, this Marcus-owned resort is only climbing upwards in the Milwaukee-Chicago resort chain.

What I think is the coolest about this place is the fact that the property used to be Chicago's Playboy Club. Stars and celebrities used to pour into Lake Geneva and hangout there, and famous comedians like George Carlin and musicians of the day used to perform at the theatre, all while remaining relatively close to a family atmosphere that differentiated it from other Playboy properties.

13/12/06 | Link | Rating: 4.0
10. Don M.
Average at best. Set your expectations low and you won't be disappointed. Fantastic for 1950. Below average for 2011. No room service after midnight?  Really?  Wake up folks. Not all guests go to bed at 9pm.

08/08/11 | Link | Rating: 2.0
11. Brad S.
Well this is about a stay early last year (spring 2012) but I thought I'd chime in.  First, much better than The Abbey, which is definitely getting old (even though I love the lobby architecture there).  By comparison, the Grand Geneva appears to be meticulously maintained.  The layout of the hotel overall is annoying - it is quite the hike to the lobby/restaurant from one of the farther wings where my wife and I were staying.  We liked the piano player in the lobby later at night and got good service overall.  I'll write a separate review about the Chophouse but it was quite good - we got quite the kick out of the fact that our waitress bragged that the steaks were brought in from Chicago...and we just drove in from Chicago.  We didn't hold it against them though.  The spa, which I'll also post a separate review, was great.  Overall, for the price, we were a little less than impressed.  Also noticed that the crowd there for that weekend was just a little, how should I say this, obvious that they paid for this on overmaxed credit cards they really couldn't afford to begin with...and all the nuances, including lack of fashion sense or class, which goes with such people.  We're indifferent if we'd come here again.  I will also say as a pilot who would be interested in flying up on a weekend that the airstrip is bad need of repair and can be flat-out dangerous, especially with a taxiway sporting piles of dirt on them, functionally blocking them along with non-existent center line markings.  The adjacent horse stables were a lot of fun; a few other reviews were less than kind to them but I disagree with those reviewers as it was a great time.

26/02/13 | Link | Rating: 3.0
12. Bob W.
Want to just say thanks for a wonderful Christmas display again this year. It's very nice for a family to be able to drive through and view the display, and the price is right...free.

18/12/10 | Link | Rating: 5.0
13. Steve I.
This is definitely the place to stay in Lake Geneva. It is about 1h 15m from Chicago depending on the time of day you leave. We arrived on Friday afternoon to a champagne welcome at check-in (sweet deal). After check in, I got back into the car and drove to our building (#7) at the north end. Our room was a king with a desk, coffee maker, leather seat, ample lighting, excellent shower, and a TV inside the bathroom mirror. I guess you can watch CNN while you're doing your business. The resort has 2 golf courses and a ski area (weather permitting). There is a nice fitness center which includes 2 indoor tennis courts, a full basketball court, weight room, spa, etc. We did take a salsa class for an hour which was $5 a head. That is cheaper than anywhere in Chicago. There is plenty to do here and you won't get bored. There is a vacation club (timeshare) across the street owned by RCI which we will definitely try in the summer since the room rates will balloon to almost $300 per night for a regular room. There is also a "passport" program where you can earn either a $100 or a $200 resort credit if you stay there within 1 year. The restaurants are very good too. We have eaten at the steak house every year and also have eaten at the cafe for breakfast. Both are excellent. There is a night club and a piano bar. The piano bar is nice and relaxed with the standard overpriced drinks ($11 for whiskey). Hotels and resorts don't profit much off of room sales so they must make money from other sources. The night club is a classy spot with music ranging from country to rock to hip hop and even some pop. Mostly young twenty somethings seem to be drawn to it. Also, our room had a balcony which was overlooking the semi-frozen lake. I bet it's nice to sit outside in the summer with a drink and enjoy yourself. This is a great place to reconnect with your significant other. I highly recommend it.

21/02/12 | Link | Rating: 5.0
14. Chris P.
This place is perfect for a relaxing vacation a business conference or a romantic get away. Very friendly professional staff. Good restaurants, fun and interesting lounges, indoor pool is great, outdoor pool is even better....the golf is FANTASTIC! They have 36 holes of championship golf. I played both courses. I prefer the Brut course. Its tougher,  and longer. if I ever come back to Wisconsin, I will stay here again

04/11/10 | Link | Rating: 5.0
15. Brent Z.
This place claims a 4 diamond rating, but I would say it's FAR from it.

The positives
- Rooms are nice. Have a TV in the mirror in the bathroom. Current & up to date.
- Giant resort with lots of options

The Negatives
- Food is extremely expensive and not that great
- Gym is large, but closes at 9pm. No option for those who cannot work out before 9.
- Bathrooms in public areas are not well kept.  Over one week, I visited bathrooms in the public areas about 10 times, and everytime, they were absolutely sick.  
- They appear to be understaffed. Lines at check-in. Slow service for housekeeping, restaurants.  
- Staff doesn't pick up plates/garbage in the hallway. I saw 5 employees walk past one set of plates and no one even took it.  

For a hotel this expensive, I expect good service and a hotel that is taken care of.  The staff was not friendly and did not take care of their property.   I would rate this hotel well below the quality of a Hampton Inn or Holiday Inn Express.  

If you're going to spend this much money, I'd suggest looking at another hotel.

21/07/10 | Link | Rating: 2.0
16. Jennifer B.
This place is okay. But for $200+ a night I expect more than okay. If you aren't a golfer there's not a ton to do. The rooms are nice and if you have a view of the lake it's pretty nice, but next time I'm in Lake Geneva I'd much rather stay at a bed and breakfast.

02/06/10 | Link | Rating: 2.0
17. Layne S.
Got a deal.  Went during the week.  Got the Premiere Suite.  Was nice.  Brought my own media center, hooked it up to the TV in the bedroom and watched lots of movies with the girlfriend.  It was basically a staycation with a much better bathroom...  We went out and ate at various places in the area and generally had a relaxing good time.  The staff were friendly and we went mid week so the place was empty and quiet.  I don't think I'd spend full price to return, yet if there's another deal, I'd go back.  Great experience.

23/03/11 | Link | Rating: 5.0
18. Ms S G.
My fiancee and I visited for Valentines day and it was sooooo nice!  From the moment we pulled up we were treated like royalty. The concierge was awesome!  The rooms were nicely appointed and cozy with a nice view and balcony.  We dined at the chophouse and the food was great!  The only glitch was the service we received from a bartender in the lounge.  He was not friendly at all to us but made it a point to be friendly to everyone else.  It was as if he didn't want us there. When we sat down he never came over to our table but serviced everyone else around us.  Needless to say we brought it to the attention of the management and we were taken care of.  They more than compensated for his mistake.  Overall, I would definitely refer my friends and I will come back.  The breakfast was superb as well!

06/06/12 | Link | Rating: 4.0
19. Ellen M.
Pretty large resort with comfortable rooms and plenty of amenities.  I stayed here for a conference and there must have been a couple thousand staying.  I was disappointed that I couldn't get a single spa service, which I guess must mean they are good.  I don't golf, but I hear the course is challenging and a must for the serious golfer.  Nice, roomy lounge with great bartenders, movie rental, pool, internet, all that fun stuff.  Gooood breakfasts.  Yeah....

Most of all, good mattresses and pillows so my neck didn't hurt in the morning.  Comfy sleep.

14/04/06 | Link | Rating: 4.0
20. Drew L.
Grabbed a "hot-date" internet rate.  This basically helps sell out dates that have low occupancy.

Comments about hotel:
1.  They don't tell what you get for the daily "resort fee" of $15.  No one ever offered to valet park my vehicle.
2.  Restaurants appear very nice, but too $$ for large family.
3.  Starbucks inside hotel is nice, but they close too early (9pm).
4.  Double bed rooms only have full size mattress.  These are SMALL.  Actually rooms are a little small as well.
5.  Pools and surroundings are nice.

Advice - look for internet promotions and be ready to spend some $$.

I too filled out a discount passport during stay - hoping they live up to honoring it (worried a bit after reading reviews of others).

04/08/11 | Link | Rating: 3.0
21. Mya O.
I have a getaway weekend and was pleasant  and close to Chicago.

We had dinner , and good time ! I will come back soon for winter!!

18/07/09 | Link | Rating: 4.0
22. Doraine G.
I had a 5-day stay for a conference this past fall.  The rooms were nice.  The in room entertainment (i.e., movies...the regular ones u pervs) was expensive.  Wifi...free!  Where do you see that very much any more? The staff was friendly, but a few were "resort snobby."  I must say the room cleaning staff were the cutest I've seen.  The food, which the conference includes in our reg fees, was plentiful, mostly tasty, accommodating (there were a few in the group with Celiac disease) but incredibly uninspiring.  The history of the place...an old Playboy Club...is cool. For those with chronic pain and other physical disabilities, the place is difficult to navigate.

15/10/11 | Link | Rating: 3.0
23. R I C K Y B O B B Y.
Disclaimer:  This review is for The Brute Golf Course only.  I did not stay at GG or play The Highlands.

I finally got the chance to play the Brute after locking in an online deal of $79.  Well worth it!  Let me break it down:

Driving Range:  Real Nice, off to the side a little bit, but not too far.  Tons of tee boxes to accommodate many.

Putting Green:  One of the best I have seen.  This thing was monstrous!  Easily had 25-30 hole locations, huge undulations, balls rolled great on them.  After spending some time here, I couldn't wait to get on the course.

Course:  I am a huge fan of golf courses that have big elevation changes.  This course fit the bill nicely.  First tee box is set up high and you hit into the fairway roughly 30 yds below.  This seemed to be standard fare, as most holes had you hitting up or down into the fairways.  Fairways were well kept and maintained.  Rough was fair.  Not overly difficult, but you were going to be penalized if you hit into it.  Greens were in excellent shape as well.  One of the best I have played on this year in terms of true roll.  Couple of little things that I loved about the course.  Cart girls were always around.  I seriously think we saw them 5-6 times throughout the round.  Water coolers were available frequently where needed.  I really liked that they showed you where they preferred you to park near the greens to promote pace of play.  This course even goes as far and painting arrows on the cart paths to direct you where to go to avoid blind areas where other carts may be coming sharing the same path.  It's those little things that make a huge difference for me.  The GPS on the carts were also top of the line.  Yardages to bunkers and water, not just the hole.

Staff:  Everyone was extremely helpful, from the bag drop attendant, to the staff at the desk, to the starter.  Everyone was interested in "is there anything I can do for you".  And I felt like they genuinely meant it.

Now again, I did not stay at the resort, so I can't say much about it, but it did look really nice and I may take the family there someday.  I can guarantee I will be back to golf!

07/10/11 | Link | Rating: 5.0
24. Jessica C.
We recently stayed at the Grand Geneva for an Anniversary get away.  We decided on the Grand Geneva because I stayed there last year and had an awesome time.  This time was a complete 180.
We did have dinner at the Chop house which was fantastic and very attentive.  Aside from that, unfortunately I have NOTHING good to say ....I couldn't have been more disappointed.  
1. We were put in a room without a balcony after I had requested one, they moved us to a room we had requested but it took 4 1/2 hours.  
2. When we got to the room our luggage was not there that they had promised they moved for us.  We found out that it was in someone else's room (that made us feel safe!!!) We finally got our room and luggage about 10:30 after checking in at 3:00.
3. My Husband and I each, separately ordered a gift to be waiting for each other, neither of these were there upon arrival and after 2 phone calls regarding them not being there, we just said forget it.
4. The room we stayed in was nice, and not dirty but there was dust on the mirror in the bathroom and it was just a little dingy...not what I would expect from a Hotel of this  (claimed) quality.
5. Our complimentary water was missing from our room.
6. Our bill had charges on it for Room Service we never ordered.
7. We were charged for the Champagne we never received.
8. We brought this to the attention of the staff.  They were generous enough to say they were sorry!!! Really!!??
9. We spent over $800 on our hotel alone this trip (which doesn't count our rental car, airfare, and sitter we also dished out for) and it wasn't worth even close, we have have had far superior service and quality at Best Westerns.
10 We were contacted by the Management eventually and he again apologized and offered us another stay on him.  Which is wonderful except for the fact that we don't live close. We actually flew in for this trip, so to take him up on his offer we would have to dish out money for flights, a rental car, and a sitter for our kids ....again.  

I am VERY disappointed in the service we received and the lack of communication among staff, care and regard for the resort and its guests.

10/09/12 | Link | Rating: 1.0
25. Amber P.
My Husband and I decided to get out of the city and come up here for a couple days. I love Lake Geneva. I've been coming here since I was a kid and it's such a sweet town with so many fun things to do. As for the hotel they have a lot of room for improvement. First I'll start with the spa. We had a night and day experience my facial was amazing and that's saying a lot because I've had many facials at top spas in and out of the U.S. My husband on the other hand had the worst massage of his life. He knows his stuff so she must have been horrible. When I first made the appointment I made it specifically with a male because he wanted a deep tissue and prefers them. They booked him with a girl that didn't know how to do a deep tissue that couldn't even give a decent swedish. I called the next day and left a message for the manager but haven't heard back. I kind of wonder if they even got the message. Now on to the hotel portion. We tried for an early check in (NOT POSSIBLE) which is fine but we didn't get our room until a half an hour past normal check in time. Just to get that I had to go up to the desk 10 times along with the rest of the pissed off guests. (We did get our pool bill comped for the inconvenience) Our lake view ended up being a huge tree in front of the lake view. We were so exhausted by then we didn't even care. The front desk girls were cold as ice but I almost don't blame them because they have to deal with the fact the rooms weren't clean on time and guests were extremely unhappy. That is not the type of atmosphere you want to be in when you're GETTING AWAY for a couple days. The room was nothing special. They need to be updated, the bed linens are not "resort" quality. The bathroom has an ugly white shower with a shower head with no pressure. The fridge was stocked with two bottle waters. Do you want to know who pays ridiculous prices for fun little snacks in the mini bar? Two people that are tired from being out in the hot weather by the pool and don't want to move. We ordered a ridiculously expensive $20 movie after the pool and wanted our equally ridiculously expensive CONVENIENT snacks. So you just lost out on probably $50.00 for not stocking it. We went to the Steak House for dinner which I won't even get into the extremely shady situation there but the I thought the food was good, husband thought it was just okay. The grounds have some very pretty and relaxing areas to lounge so that was nice after dinner. The room service breakfast was good though they took forever and called back 30 minutes after our order to confirm what we had. Overall our thoughts are to try somewhere different next time.

09/07/12 | Link | Rating: 3.0
26. Kristen S.
Located just an hour away from Chicago near the tourist town of Lake Geneva, the Grand Geneva is a true self-contained resort. It offers a sprawling resort, spa, ski hill, air port, golf course, water park, and a multitude of top-notch restaurants.

While my husband and I had an enjoyable stay at the Grand Geneva, I expected more for the price we paid. The lodgings were average in quality and the view was nice, though not spectacular. The service was friendly and Midwestern, but overpriced for what you were getting.

The resort itself is huge and it will be quite a drive (you cannot walk at all) to the town of Lake Geneva. Perhaps if the resort was closer to "town", the price could be justified. There was just something missing in the experience.

That said, for a quick getaway from the city, I do recommend the Grand Geneva. Try to find a deal or discount and be sure to book in advance.

07/11/07 | Link | Rating: 3.0
27. Kris A.
Too expensive for a resort over-run with children and with an abundance of pesky bugs - ants, bees, lots of flies - on the pool patio, and a mildew-y smelling lobby.  We went on a horseback ride in which every single person was miserable as we rode through mosquito-infested woods (I'm not joking - totally INFESTED - even my tough guy fiance complained) and tried to steer our horses which were neither obedient nor trained very well.   I'm emphasizing the bad points - there were good.  The restaurants were both pretty good, there is a hilarious 'nightclub' that was lively every night we were there, the staff was generally nice and helpful, save one grouchy bartender (though I would by no means call it service that goes above and beyond...it is adequate), and there were was a TV IN THE BATHROOM MIRROR.  That was pretty cool.  I think my fiance wanted to hang out in the bathroom all night.

But, that being said, our room was $270 a night.  It was nothing fancy (except for the tv in the mirror).  It was maybe equivalent to a run-of-the-mill Sheraton.  It is in freaking Wisconsin.  I just got back from a vacation where we were able to stay in a 5 STAR hotel on the WEST COAST in a CITY for $160.  Does not compute.  However, this is probably the nicest resort in Lake Geneva...so there you go.  

Next time, we have vowed that we will FOR SURE stay in a B&B or rent a house.

22/07/09 | Link | Rating: 3.0
28. Karl S.
There are two courses,  'The Brute'  and 'The Highlands'. I played The Brute- great layout, very hilly, nice looks from the tees. however, the bunkers are freakishly large and have way too much new sand in them... your ball will plop like a fried egg if you end up in any of them. I thought this was very odd for such a highly regarded course. also, the greens were recently aerated, and it seems like they (ironically) did not use enough sand on them to fill the aeration holes. I enjoyed the course very much for the scenery, but putting was useless- so bumpy it was like playing PLINKO. I advise to call ahead and check the aeration schedule.  I have a 5.7 USGA index, not a pro, but not a duffer either.

25/04/12 | Link | Rating: 3.0
29. marge r.
I just want to say that we received the Grand Geneva Resort complete experience from beginning to end!
We stayed at the resort to attend the Beer and Spirits event the weekend before Halloween.
We were greeted by valet who took care of our vehicle and, as requested, kept it close so we could access some items from it later in the evening.
Front desk clerk was pleasant and professional. We were offered a complimentary glass of champagne upon arrival.
Our room was a simple King room with a balcony view of a lake on the golf course which was worth the extra cost. ( The TV in the bathroom mirror was fun! )
We did have an incident though...The fire alarm went off in the middle of the night. It probably was blaring for an hour and a half (maybe more).
We were NOT evacuated as the reason for the alarm was located in a different building.
When we went to the front desk the following morning to pay our bill, I inquired to the reason behind the alarm...The desk clerk apologized for the inconvenience of having to suffer with the alarm keeping us awake so she completely comped the cost of the room....That was way above what we expected for our inconvenience... I thought we might be offered a discount but not a completely free night! WOW!
We were also given a complimentary beverage from the Starbucks coffee shop in the lobby!

Side note: We ate in the Chop house restaurant for dinner and it was great! See review I wrote for the restaurant.

I would recommend this hotel to anyone! It was a wonderful experience even with the fire alarm!

13/11/12 | Link | Rating: 5.0
30. tracy j.
I don't understand this place. The prices make you think that you are staying at a more upscale hotel - for Geneva, Wisonsin.

The spa services were okay. Just okay. They would have been more acceptable if they were half the price. They charge big city, fancy spa prices for treatments that cost less in Chicago - where you get better results. So, I'd skip any spa services and spend your money elsewhere.

The restaurants inside the The Grand Geneva were also overpriced for what you get - and where you're at. Again, this is Geneva, WI.

The court view room is misleading. It's a view of the parking lot. The lake view room is also misleading. It's a view of a lagoon on a golf course.

Stay somewhere else - or rather, don't go to Lake Geneva at all. The area wasn't anything special. And it seems like everything is way overpriced for what you get. This is yet another reason why I'd rather say Yes to Michigan.

14/08/09 | Link | Rating: 2.0
31. Samantha L.
The Grand Geneva is fantastic.  I disagree with a previous reviewer, the worst part about this place is the restaurant (cafe specifically), the rest of the resort runs super smooth and the staff bend over backwards for the guests.
I went with my family for a holiday weekend.  It is true that there are a lot of kids, it is a family kind of place, so if you do not like that you are better off going somewhere else.  I don't have kids myself but I still thought that is was nice.  They go all out for Christmas with beautiful lights outside and lots of decor inside.  The rooms are beautiful and have the most comfortable hotel beds I have ever slept on.

01/12/10 | Link | Rating: 4.0
32. Dia S.
This is solely reviewing the staff. Or, staff member. I stayed the weekend for New Years Eve, did the whole package and it was nice. I noticed on my account that the $50 incidental charge had gone through and not reversed back to my account. I was told it would have at check-in and then at check-out. Confused, I called the front desk last night to find out why. I was simply asking questions regarding this matter because my numbers weren't matching up with what I was charged. I was stunned when Jenny, your staff member said "WAIT WAIT WAIT no it won't be reversed..do you have a calculator??" to me. I asked her if I could speak to a supervisor or manager and then she told me "THERE IS NO ONE HERE ABOVE ME RIGHT NOW". I asked her if I can have a managers name or what time they would be in the following morning so I could call back and she said " I DON'T KNOW WHY YOU WANT TO SPEAK WITH THEM THEY ARE GOING TO TELL YOU THE SAME THING"
I'm sorry but last time I checked, you don't speak that way to a paying customer. I am employed in the service industry and the kind of service I recieved is unacceptable. All I did was ask a question regarding a charge i didn't think I would be talked down to like that. I hope this will encourage you to train your staff better to at least be cordial to a guest who spent a lot of money at your resort.

08/01/13 | Link | Rating: 1.0
33. Kate D.
Just spent the weekend here.  This trip was supposed to be a romantic getaway for my fiance and me.  Um no.  DO NOT GO HERE FOR ROMANCE.  In fact, don't go here at all unless you have 2-5 kids ages 1-10 whom you allow to run around screaming without any supervision.  Because then you'd fit right in.

The entire place is filled with screaming children.  We woke up at dawn both mornings to kids jumping on and off the bed and squealing in the room above ours.  We were kept up until the wee hours because the parents down the hall from us put their kids in the hallway to play - at 2am!  I was about to call management when some lady grabbed the kids and escorted them all to their respective rooms.  I'm no parent myself but really?? The hot tub and pool were out of the question since they too were teeming with rug rats.

I wouldn't be so livid about all this if the Grand Geneva wasn't promoted as an upscale resort and spa, charging outrageous prices for what amounts to a kinder care facility.  The staff were extremely friendly (Stephanie Ashley at the front desk bent over backwards to accommodate us and Frederick the bartender was knowledgeable and fun).  Our TV broke and they gave us a free movie voucher and a free drink at the cafe.  The spa was run well considering how large this whole compound is - see my review of the Well Spa.  The Chophouse was delicious but my date ended up sick in bed after his meal.  Oh and sure enough, there were screaming children at the $50/person steakhouse.  You cannot escape the screaming children anywhere in this resort so don't even try.  Just go someplace else.

04/01/10 | Link | Rating: 2.0
34. Tobin h.
As a Father and Husband, this place is awesome. Great prices for great activities for a magnificent and affordable getaway. We just spent our 3rd weekend here (once just us, once extended family, and once my daughters birthday celebration) and it was clean, friendly, convenient, and a GREAT value! Our 6 y/o is starting to grow out of the water park so on our next trip we must add activities like: sledding, skiing, skating, horseback riding but it is still worth the trip. The rooms and suites are user friendly and this place doesn't nickel and dime you like many of their competitors. I highly recommend this place....especially for trips that include younger children!!!

05/02/11 | Link | Rating: 4.0
35. Jennifer K.
My husband and I came up from Chicago for a little getaway from the hustle and bustle of the city and parenthood.  We thought the grounds were really pretty and were excited to kickoff our long weekend with the complimentary champagne that was given to us in the lobby.

We then walked through what seemed like a maze to get to our Junior Suite.  It was nice but honestly, for the price, we were expecting so much more. No stocked mini fridge, no wine glasses or corkscrews, the bathroom had a regular tiny bathtub and  the overall bathroom was tiny! The tv in the mirror seems to be their wow factor but personally I would rather soak in a nice marble tub then watch the news while I brush my teeth! Guess there was no need to bring all of my favorite bath oils because i was absolutely not soaking in this tub!

The pool was terrific! The water  was nice and cool and they walk around and offer complimentary cold towels and Evian Spritzes and take orders for tropical drinks and pretty good pool food. It was super relaxing and by far the best part of our trip. Although, our only complaint would be that for such a large resort the pool should be much larger and they should have an 18 and older pool as well.

That brings me to another issue....lots of kids! The truth is, it didn't actually bother me. We just happened to take a vacation without our daughter but have envisioned bringing her back here. If you don't like rugrats though, they are everywhere! In the halls, cannon balling into the pool and even hanging with their noodles in the hot tub!

Room service was good, we ordered breakfast and I appreciated the healthy options provided, food was good. I was a little annoyed when they called and asked me to put my tray in the hallway. Not to sound spoiled but no, I am not picking up my tray and carrying it to the hallway! I don't pay almost $500 a night to schlep my leftovers to sit in a hallway! That has always irked me! I don't want to see everyone's disgusting bits of food as I walk down the hallways!

Housekeeping was a joke! They never arrived at a decent hour. In fact as I I write this, I am still awaiting for them to arrive! It's 3pm!

Dinner at the casual buffet place was pretty gross. But the Brisaggo was top notch and I'm sure the ChopHouse will be excellent as well.

So, mixed feelings, think I would love this place as a perfect little getaway if it wasn't so overpriced! As a matter of fact, I didn't even mention the spa because it was so overpriced I decided notmtomgivemthem my business!

Hasn't been awful and yes, we may be back....but they need to make some updates or lower their prices!

15/07/12 | Link | Rating: 3.0
36. Gabe J.
Love the two golf courses. The Brute has very high elevation tee to green which I prefer better. The highlands is more flat and links style. Both very challenging with great scenery. The fairways and greens are always in great condition and I drive up from Chicago just to play 3 times a year for golf only. Great review on realgolfreview.com

18/07/12 | Link | Rating: 5.0
37. Frank L.
I surprised my fiance (of less than 24 hours) with a trip to Grand geneva to celebrate our 4 year anniversary.

The front desk clerk asked us why we were here, and I simply mentioned we were celebrating our anniversary, and a few hours later, we received a knock on the door and were greeted by a bottle of champagne and a plate of chocolate covered strawberries.

However, our experience was a bit dampened when we tried to attend Bocce Ball that was scheduled for 3pm. The staff person at the desk told us that the place where he usually sends people to play bocce ball was being used, so we couldn't play.

The Easter brunch was pretty awesome - but a but pricey ($35). If you want an idea of what they had, check out my review of PINSTRIPES in Northbrook, IL - the food selection was essentially the same, but for almost half the price.

We did a couples massage at the Spa at the resort. I'm not a big massage person, but my fiance loved it. I LOVED the Kohler shower in the locker rooms. Three shower hears, one above, one regular, and one torso. It was the most amazing shower I have ever had. The locker room also had a sauna and whirlpool. All in all, the spa was nice, and we would probably go again if we went back to the resort.

Because we were there Sun-Tues, it was not as crowded and we did not deal with as many kids running about.

There is also a little gelato place in the lobby of the hotel, with a little chess set for you to play while snacking on gelato.

We also we horseback riding at the ranch that is about a five minute drive from the hotel. The ride was fun, but not all that scenic. All you do is ride through the trees in a straight line. Somewhat boring, but enjoyable because it was our first horseback ride. (btw, it was $30 cash per person).

Overall it was a great trip and experience. I would agree that the resort is extremely kid friendly, but there are lots of "adult only" places at the resort, and the service and staff are all so friendly that I don't mind the parade of children running around. (maybe i'm partial because my sister and her three kids go up there all the time)

Grandiose at the Grand Geneva is for:
people looking for a secluded resort just a short trip outside of Chicago. Look for deals on "off days". Our deal was "get the 2nd night free".  Great spa, with hoops, gym, swimming, tennis. Horseback riding and petting zoo. Also two golf courses!

Spending your Grand elsewhere:
Those who prefer a more adult atmosphere (yes, there are lots of kids around), and need more to do in the town (Lake Geneva was a bit tame)

06/05/10 | Link | Rating: 4.0
38. Dawn H.
I just returned from a weekend at the Grand Geneva.  I live in Chicago, so my husband and I left work early and got there in enough time to check in, freshen up and have a leisurely cocktail before dinner at the Chop House.  Delicious and pricey, but you've got to splurge sometime.

We played both golf courses while we were there.  We are both high handicappers.  
The Highlands is lovely and and I was pleased with my score event though some of the holes had high elevations and were tricky.

The Brute, on the other hand, is aptly named.   If you are a high handicapper, I recommend that you enjoy the view and keep it moving.  It is a beautiful course with a lot of tricks up its sleeve.  Club up and don't try anything fancy because mistakes will be punished and why frustrate yourself on such a beautiful course.  Just enjoy the day.  Low handicappers will love the challenge as well I'm sure.

We had a standard room in building 1.  It was nicely appointed with a small balcony.  It overlooked the 18th fairway and a lake.  It was quite a hike from the main lobby, but room service was pretty quick.  The overall service there was good.  I would return.

09/08/12 | Link | Rating: 4.0
39. Joe H.
The Grand Geneva is a lovely hotel with great restaurants.  Upon check-in I was informed I would be charged an extra $15 resort fee per night.  I was kind of bothered by this suprise.  Why would such a nice resort have to throw an extra charge in WHEN YOU ARRIVE?

Unlike some hotles that provide free WIFI, Work out facilities, Valet Parking for FREEEEEEEE (I know it's included in the price) Grand Geneva decides to zap you with a charge.  It feels like you are being tricked.  It's not that I would not pay the extra $15 if it was up front.  It's the whole disgusting feeling of "Hey welcome to our Hotel and we will be charging you more money than originally agreed upon."

Yes the place is GREAT!  Yes the Restaurant was wonderfully romantic.  Yes they ruined the experience with their RESORT FEE.

08/02/12 | Link | Rating: 3.0
40. Maurice D.
It is April 30th, our happy-wedding anniversary, and we are in our upgraded suite at the Grand Geneva.
Since we arrived yesterday, we have been treated to numerous little "upgrades" and gestures.
We are staying in an upgraded premier executive suite overlloking the resort's lake. It's spacious and well appointed with king bed, huge jacuzzi tub, and large sitting room with wet bar  We were greeted with tasty little chocolate truffles and champagne  for our anniversary - sweet! The room and the entire facility is immaculate and well designed.
We played 12 holes of golf on the Highland course yesterday. It's challenging without being out of reach - parred two holes out of twelve before getting rained out. The course is well maintained. Lunch at the proshop before playing was common and the waitress was awful. It took her twenty minutes ( not lying) to get us a refill on our coffee. And it was hardly busy.
Dinner last night was pleasant with the exception of the two hostess who refused to look up from the computer screen and acknowlge our presence until I greeted them. Everrything prepared well but not a memorable meal. The waitress was lovely and we were treated to a glass of complimentary champagne and my wife received a rose. Nice touch.
Overall we have had a really nice time and we will definately return. We just hope that some of the staff remembers that good manners and good service are the best  perks!

30/04/12 | Link | Rating: 4.0
41. Crista L.
When you stay at the Grand Geneva Resort overnight, you may receive a resort passport that you would get stamped as you use various amenities at the resort. You then earn monies based on how many stamps you've acquired.

When we visited the Grand Geneva last fall, we racked up 400$ worth of points.

when I called the Well Spa to make my appointment for a Couples Massage, I was asked a series of questions about the passport but was never once told that I couldn't use it. I was put on hold a few times so that the booking agent could talk to her manager. "No problem," she said when she came back on the phone "you can use the passport."

While the girl at the front desk had a few challenges with us using our passport as we checked-in, I will also say she handled it very well and she did it with a smile.  Apparently, we were supposed to be guests of the resort in order to use the passport. the girl on the phone had asked me 3 times if I were staying as I guest.....

I was a little pissy that the girl on the phone and the girl checking us in both had completely different information about how the passport is used.

I do remember when I stayed at the resort last fall, some of my co-workers were staying there as well. Some of us got passports and some of us did not. I'm lucky I actually read through the passport and asked questions - had I not, I would have known nothing about it. The front desk never explained the passport as they handed it to me. I thought it was simply a key holder.

While the idea of the passport is cool, I am disappointed at the lack of consistency with the information provided and usage of the passports.

If you are staying at GG, be sure to ask for a passport and get clear directions from the front desk on usage!

07/07/11 | Link | Rating: 3.0
42. Dorothy H.
Overall a nice getaway!!
My likes:
nice modern bathroon with a "in mirror" tv...pretty cool eh?
Comfortable bed
Nice Staff-EXCEPT *see dislikes below*
The grounds were simply breath-taking.
My dislikes:

The extra hard pillows!!!
The resort fee...it's inconspicuous  on the inside of your key pouch $15 for WI-FI parking etc...However they use the word FREE  in front of all the things listed under resort fee...Soooooooooo it's not free at all.

The nasty lady at  the front desk that got snippy because there was a bug (large I might add) crawling (like he was spliting the hotel fees with us) on the da*n ceiling....
ME: "Yes there's a large bug crawling on the ceiling it looks almost roach like" (BTW it was not)
ME:"Ummmmm I not going to touch the thing"
RUDE LADY: *scoffs* "You want someone to come kill it?"
ME: "Yessssss...that's why I called"
RUDE LADY: *smacks lips* "I GUESS I'll send an engineer up"

I mean at almost $400 to stay you EXPECT better service than what she displayed. But one monkey doesnt steal a show...I would recommend this place to all.
Lost a star cause of the ol'biddy

17/08/11 | Link | Rating: 4.0
43. Bob C.
This resort has been through a lot of changes through the years.  It began as a Playboy Club resort, then became the Americana, and these days is run by Marcus, the same outfit as runs most of the theaters in Southeastern Wisconsin.  This latest incarnation is by far the classiest.
The rooms are expensive, so look out for packages.

The resort has two golf courses, the well-named "Brute" and a Hillside course that is more of a links course.  In the winter, there is skiing on a not very impressive mountain.  The main lodge has both indoor and outdoor swimming pools.  There is also an indoor water park on site, which also has rooms available.  The spa has tennis courts, basketball/volleyball courts,  and its own indoor pool.  My wife is very fond of the aquacise and other classes, and we've both used the massage and salon facilities.  

We were there most recently over Thanksgiving.  They have incredible Christmas decorations on the grounds, and they add a bit more each year.  There is a holiday show each year (10 singers, live band), and that too changes a bit each year.  Afternoon and evening music in the lobby goes on all year, and there is a night club in the lodge, though I've only been in there for a few brief drinks and didn't visit its latest incarnation this November.   There are three restaurants and various snack places around, all a bit pricey but all pretty good.

03/12/10 | Link | Rating: 4.0
44. Hilda G.
Not Grand at all.  

I was quoted a 129 for a night, then I  was offered a DEAL.  The new rate was supposed to be 159, which supposedly included a family package with a credit of 100 to use at the resort.  I had planned on spending $200 to surprise my husband on his birthday.  Well, instead of 129, or 159, I was charged $311.  Wow, what a difference.  I was told that the package was not included in the 159 as I had assumed.  In addition, the resort has a 15 fee plus additional fees and taxes that they tack on the total.  

To top it all, they charged my account $294 when I checked in, although I was only told that they would charge a $50 deposit to my account.  No one apologized or was willing to work with me.  

If you want to get ripped off in a Grand way, go there.  If you want to have fun and not break the bank, do not stay there.  There are other places in the area that are far better and charge a lot less for a one night stay.

The breakfast place was not grand either.  The only thing that we liked was the music that was playing.  This is an overpriced place that leaves you feeling like you were taken advantage of, instead of a enjoying a memorable time.

24/02/12 | Link | Rating: 1.0
45. Tony R.
5/10/2012 UPDATE: This place is great! i have gone back at least three times in the last few month's. Service is great and the rooms are clean. Great indoor and outdoor pool. This is the best getaway for less than a 90 minute drive! The buffet on Sunday is awesome and bring your best stretchy pants as you will need them. Great value and atmosphere.

Overall a very clean and well appointed resort. Many of the comments from others echo my thoughts. The rooms are clean and the resort staff is very friendly. The lines for check in can be long at points and the guarenteed 4:00 check in time is sometimes not met. They will let you use the resort while you wait for check-in which is very good.

The outdoor pool can be crowded and they do need an adults only section to keep the yahoo's under control. The outdoor pool area is very cool with the pool lights and music but they could do so much more with making it a little more upscale by keeping the 18 and under crowd to the indoor pool area after 9:00 P.M. Open up the outdoor bar and get the drinks flowing until 11:00. Simple solution.

29/07/11 | Link | Rating: 5.0
46. Wesley S.
The Grand Geneva Resort and Spa is a physically excellent property with copious amenities. Service is variable, but tends to be good. The property's restaurants are very good. The Spa is expensive and services are variable in quality. I don't golf, so I have no comment on golfing at The Grand Geneva. The Grand Geneva is very good, a fine choice for a short vacation stay.

The Grand Geneva is far from new. It is the former Playboy property. However, it is well maintained and renovated as needed, so the plant is excellent. Rooms, linens, mattresses, pillows, patios, doors, air climate control, soundproofing, you name it --- everything regarding the plant is four-star (Expedia rating).

Hospitality service, including front desk, bellhop, concierge, and the like, is variable and inconsistent, but usually good, let's say 3 to 3  1/2 stars.

There are three good restaurants on the property. Their kitchens and menus all got a much needed substantial overhaul several years ago, with good results. The steakhouse is good, although it is a bit on the expensive side. It offers a very good brunch on Sunday. The Italian restaurant is also very good, and reasonably priced. The informal cafe is not too bad. All three restaurants are superior to most Lake Geneva (town) offerings, and the Grand Geneva guest need not even travel for the meal!

The Spa is a nice facility that periodically gets upgraded. The basic amenity is a locker room with whirlpool and sauna, plus access to fitness equipment. Overall, this amounts to complimentary access to a high end health club. Fee services, such as massages (see the website for a complete list of spa services) are variable in quality. This inconsistency is probably due to the transience of the spa staff. I think that the Spa is expensive, but check out the prices yourself to see if they are reasonable for you.

I don't golf, so I can't comment on golfing at the Grand Geneva. I have walked the paths of the golf course, which is not allowed, and I think that the course would make a fine park. It certainly is an enjoyable walk.

Other: The property is situated on several levels since it is built on hilly terrain, but there are no elevators. I'm not sure what the  ADA accommodations consist of but check this out beforehand if you are interested.

Price: As with any hotel, never, ever pay the list price for a room or suite at The Grand Geneva. You can get on the Grand Geneva's mailing list to get their specials. If you are with a group that has already negotiated a group rate, that's even better.

Conclusion: The Grand Geneva Resort and Spa is a fine 4-star hotel with good restaurants. Service quality varies, but tends to be good. The Spa is a nice facility but the quality of Spa services is hit-or-miss. I recommend the Grand Geneva to Yelpers who can stay there for a reasonably priced deal.

28/09/11 | Link | Rating: 4.0
47. April W.
Stayed at the water park here and everything was fine.  Nothing spectacular, but fine.

27/09/12 | Link | Rating: 3.0
48. Brian B.
Had another great stay at Grand Geneva the weekend of 2/9-2/10. It had been a couple of years since our last stay. Since then, the rooms had been completely updated. The TV embedded into the bathroom mirror was a nice addition.

We took advantage of the on site dining. The Grand Cafe has an excellent Breakfast Buffet. The gentleman who worked at the omelette station did a great job and was very friendly.

The water park was a lot of fun, but a bit crowded. There is something there for all ages.

The staff were very welcoming and helped make it a nice stay.

A couple of small changes:
1) It was difficult to enjoy a game of Basketball at the Fitness Center due to a couple of unsupervised 10 year olds attempting half court shots. Maybe adding additional hoops can give people other places to play.

2) The complementary champaign at check-in is nice, however a drink pass at the bar would be even nicer especially for those who are not champaign drinkers.

All-in-all it was an excellent stay. Hopefully we can checkout the skiing and sledding in the future.

15/02/13 | Link | Rating: 5.0
49. Mark L.
Great stay. Quiet, nice renovated rooms. Good bar and fun lobby. Great health club and spa. Very friendly service. Could use a few more activities (but we were there in November-off season).

01/02/13 | Link | Rating: 4.0
50. Bob G.
Go ahead , spoil yourself a little and book a stay here. The property is a great destination resort. Originally a Playboy Club resort it is now a family destination with something for everyone.

Our room was a suite overlooking the 18th fairway. A jacuzzi tub and spa shower with 4 shower heads.  Enjoyed watching The Masters in the TV screen behind the mirror. Interesting tile floors and granite counters. Every detail is thought of including dimmer controlled lighting.

The room had a fireplace and bar looking out the sliding door which opened to a patio with table and chairs.

The grounds were immaculate and the common areas well maintained.

We can vouch for the golf course. Definitely challenged our game.

08/04/12 | Link | Rating: 5.0
51. Sue M.
I lived the appearance and layout and all the options available, from the golf, tennis and pools to the spa. The spa was great, but the resort was dirty. Windows, carpet and drapes were just dirty and smudgy. A big reason why I won' return. For that amount of money to stay and play, i demand clean.i

04/12/13 | Link | Rating: 2.0
52. Sean L.
We recently stayed at the Grand Geneva Resort & SPA.  Checking in was nice and effortless.  We put our bags in the room and began to explore and here are our notes:

The Cons:
Phone calls to the front desk had to be rerouted twice to be answered.  Phone service was slow.

No wireless our 1st day and the staff didnt understand why or offer a solution.
The Lobby touchscreen monitor was inoperable the three days we were onsite.
Fitness Center was out of towels when I stopped in 2pm.  
Out of site specific maps.

The Pros:
Family Oriented - We played Bingo with 20 people.  Totally fun and kid oriented.  
Centrally Located Kinda - This place has it going on as far as everything collectively in one place.  My only suggestion would be to connect the Fitness Center and SPA to the Hotel.  
Nice Views- We had a room that overlooked the lake.  Nice views and in the summer it would be even better.
Bar Food was okay.  Service staff was slow..  I mean slow and not very chipper...
People watching is awesome.  Especially the people who down 10 glasses of Chardonnay and pass out in front of the fireplace.

Believe that!

28/12/11 | Link | Rating: 3.0
53. Anne B.
Large resort, service fantastic, but the beds are really uncomfortable

10/06/13 | Link | Rating: 3.0
54. Curt L.
Just came back from a 3 night stay here.......was here for a business meeting.
Normally I do not get to excited (anymore) about "resort" places like this.

That being said the rooms were clean/neat.
The food was fabulous..considering they were feeding lots of folks.
The golf course was fun to walk (did not bring my clubs).
Beautiful place!

I heard this was the old Playboy resort (Hef's first one built).

I saw only the four legged bunnies here...........

26/05/12 | Link | Rating: 4.0
55. Angelica L.
My husband and I wanted to get away from the kids plus it was my birthday so I researched for weeks to find the prefect get away. The Grand Geneva Resort and Spa was where we decided to go. The 1400 acres are beautiful, but we didn't get to see all of it because its just that BIG!  

The first day we got lost twice trying to find our room which we were informed was just down the hall in building 7. Well, lets say building 7 is about a mile from the reservation desk and you need a map to get around. As we searched for building 7 I just knew there would be an elevator given the fact that we just walked through two building and we still had to go to the 3rd floor....well there is no elevator. There is only one elevator in the entire building and you still have to walk up several flights of stairs after taking it. (We got our workout everyday with those steps.)

You will have to pull your lounge up and down stairs without assistance
FYI, this place is not handicap friendly
VERY Expensive, but you really don't get what you pay for
Confused staff (We were given the wrong directions to the stables and ended up missing two shuttles)
Those dame stables they only have 5 animals which they count as a petting zoo!

A beautiful resort
On site restaurants
Live music every night in the lobby
Peaceful and Beautiful Spa

Lastly, and the main reason I am giving this resort 1 star is because of the stable! It was the worst experience ever and I have been on several horse rides. The stables where we went for horseback riding was horrible. The owner was rude and the guide had a nasty attitude. The trail they take you on is dangerous and unsafe for the animals...its rocks, trees, and mud. My husbands horse almost fail because of the rocks and mud!

Honestly, I was hoping for a better experience but its a lesson learned, but if anything I would go back to the spa it was the highlight of the trip!

13/03/12 | Link | Rating: 1.0
56. LuCretia T.
I stayed at the Grand Geneva Resort over MLK weekend for my birthday. They were entirely booked up for Sat so we checked in on Sun Afternoon., which was great because we were able to take advantage of a special pricing option. Everything went well at check in and we were even offered champagne or apple cider. We decided to hold off  on ours until the next day. When we arrived in our room we were glad to see that it was updated from the hallway areas it was difficult to determine what to expect.  The bathroom was most modern with a TV in the mirror and granite counter tops. Once we were all settled we decided to do our traditional arrival toast, but were disappointed that our wine glasses were not in our room as requested when the reservation was made. Seems like a quick fix. We contacted room service and were told they would be right up, unfortunately this was not the case. After 5, Yes phone calls between room service and the front desk the glasses finally arrived almost 2 hours later with no apology. Ridiculous!!! The following day we were sure to request our wine glasses in our room before we left to ski and were happy to see they were actually there when we returned.
Other than that moment and one bad visit to the Evolve bar inside of the hotel where we did go a little closer to last call, which I called before going down there to be sure it was ok. We were practically rushed out of the bar and immediately when we set down badgered about what we wanted to order. They made 2 out of 3 drinks well, which we drank as fast as possible and rushed out of there. I paid and left my full drink sitting at the table.
Other than those low moments, everything else was great during our 2 day stay. The staff was very friendly and always greeted you while passing thru the hallways. The trolley was a great convenience for travelling around the resort. It takes you wherever you want to go and we only had to drive when we wanted to travel outside the resort. We planned an adventure weekend, rock-climbing, skiing and yoga. Followed by the spa. Everyone at each of the locations were very helpful and pleasant. Even my ski instructor, Margy, who was very patient with me. Sibu was awesome with teaching us to climb for the very first time and even though everyone snuck out of yoga to watch the inauguration we wished we could have stayed for the complete class.
We visited the spa on our last day and opted for the 3 person Swedish massage. The masseuse, especially Holly, were a pleasure. It was nice that they had a full service Locker room that included the sauna, steam room and Jacuzzi. The massage was ok. I don't know if I would get another one. It was probably the luck of the draw. My other friends said that there massages were very good, but I believe my masseuse was inexperienced. Although she was very sweet and accommodating with providing more blankets since the room was arctic cold. It was very difficult to relax when you are shivering. There massage rooms were not individually controlled by the thermostat and we were all freezing so the sauna def came in handy after our treatments

Overall it was  an enjoyable weekend and I would definitely return for a summer trip.

30/01/13 | Link | Rating: 4.0
57. Jen H.
Rooms are quite simple but nicely appointed, and the bathrooms come with TVs in-mirror, which is a cool perk.  Be sure to request a ground-level, even-numbered room if you want direct access to your own patio & the lagoon, but be prepared that your patio/seating area has no partition vs. those of your neighbors', so there's little privacy.

The room door is surprisingly thin, so you will hear every person talking & walking by in the hallway.  If you're a light sleeper or just are otherwise easily annoyed, be sure to ask for a room away from foot traffic.

Staff was all nice, though they move on a different timeline...country time. No hurry for anything, from front desk to bartender, so be prepared to leave your impatience at the door.

12/07/10 | Link | Rating: 3.0
58. Lara M.
We had my parents' 50th anniversary celebration here this past weekend. It was wonderful.

We had dinner at Brissago and the champagne brunch at the Chop House the next day. The event planner was great to work with and made sure all of our needs were met and even worked with us to incorporate personal touches (pictures. etc.) about my parents into the event.  The food and service at both restaurants was excellent.  

The only thing that makes this a 4 star review instead of a 5 star review was that we asked the week before for early check in for my parents in their premier suite, and I went early that day to ask again, and was assured several times by the desk that the room would "be ready very soon".  However the 50th anniversary couple could not get into their room until about 330, only 30 minutes before standard check in.  I was able to check into my room early, as were several other people, but the most important people who were staying in the most expensive room were not (it seems to me that the suites could get cleaned and ready before the other rooms) We had hoped to get in there early to have drinks and open presents as a family, but instead we had to do it in the lobby...we would have done it in my room, but kept being told that their room was almost ready.

That being said, the room was ready on time for the standard check in.  And overall, we had a lovely time at the resort.

03/05/13 | Link | Rating: 4.0
59. Brent W.
Really like this resort and spa in many ways.  Shall we....

1. It's around an hours drive from Chicago, an easy quick last minute getaway when needed.

2. The grounds and surrounding setting = absolutely gorgeous, especially in the winter with snow on the ground.  That, contrasted with the stunning Frank Lloyd Wright architectural style facility, it is picture postcard beautiful.

3.  Service in every aspect is as good as it gets; very professional, courteous and go out of their way helpful to make sure your stay is as pleasant as possible.

4. Awesome restaurants.  Geneva Chop House is Michelin rated and one of the best steakhouses in the Midwest.

5. Great, spacious rooms with very comfortable beds....and the view out to the lake from your balcony, again, picture poscard worthy.  Oh, and the bathroom mirror has a TV inside it...yea, that too.

6.  A mile outside downtown Lake Geneva, a snap to get to..and about a 15 minute drive to Kettle Morraine, one of the best places to mountain bike in the Midwest.

7.  The spa, sports facility/gym and golf course...all are fantastic.  You can also snow ski or board... i've not done but it's there if you have the time and are so inclined.  they also have an indoor rock climbing wall which is on the radar the next time I go.

8.  You could stay for a week and not have to leave the facility for anything, everything you need is pretty much right there for ya.

On-line deals can be had and you can also save with their passport book where you get $ credits for using any of their countless ammenities, ie spa, restaurants/cafes, resort shops, golf/skiing, etc...you can add up hundreds of dollars in a few days stay.

15/02/12 | Link | Rating: 4.0
60. Angie M.
My handsome cousin and his long-time girlfriend got hitched at Grand Geneva recently and I've gotta say, it was the perfect place to pull off a mini destination wedding.  With the whole family being from Illinois, it was far enough away to feel like you're on vacation, but close enough for most people to travel to fairly easily.

Grand Geneva offers plenty of daytime activities for guests including a stunning golf course, spa service, horseback riding, an indoor water park and an outdoor pool.  I could be a professional poolside lounger, so I was 100% on board with spending my time at the outdoor pool to soak up the rays.  If I'm being honest, I was slightly disappointed.  Yes, it's clean.  Yes, the lounge chairs are uber-comfy.  Yes, there's a bar poolside.  However the pool is TINY for a resort of this magnitude.  Cramming so many people into such a small space leads to cut-throat competition for chaise lounges and poolside real estate.

For me, at a wedding reception I want to be fed good food, provided great music for dancing and knock back a landslide of cocktails.  Grand Geneva made all these goals very attainable.  

I ate what was arguably the best salad ever to come from a salad bar (the ranch dressing makes it), savory wild mushroom and chicken pasta and steak from the carving station.  Mark the bartender was not shy with the whiskey and even snuck the groom and me a few shots upon request.  Hey, the groom needs to get his buzz on, too!  While the DJ was kind of a snooze, he gamely played requests (cheers for Justin Timberlake and Usher) and kept people movin' and groovin' the whole evening.

Since Grand Geneva is kind of isolated, you can't really walk to downtown Lake Geneva and barhop post-reception.  Enter the hotel "club" Evolve.  Cheesy, yes, however the drinks flow and the DJ spins your favorite danceable grooves like Katy Perry, Kesha and Kanye.  If I were sober I'd want to shoot myself in the head at a place like Evolve, but this joint serves its purpose well: Allowing hotel guests to continue their party well til 2am.  Drinks are pricey, though.  I still can't talk about my $180 bar tab in a rational way.  Suffice to say you should probably avoid buying excessive rounds of shots for your extended family if you're pinching pennies.

All in all a most excellent Lake Geneva getaway.  Highly recommended!

14/07/10 | Link | Rating: 4.0
61. Melissa F.
Can't say I was over or under-whelmed by this place. We arrived on a Sunday with no wait at the front desk to check in. The room we had booked wasn't available at the time we checked in and our view was upgraded to a lake view at no extra charge. We were in building one which is the farthest from the main building (food, pool, etc.) so it was kind of a hike.

The place feels very Disney-esque. Anyone that's ever stayed on Disney property will understand what I mean by this. Theme is nice, the people are nice, the theme is good, the place is just BIG!

Our room was very nice overlooking the lake. My husband who is hard to impress, really liked the room. Plus he was excited that there was a TV in the mirror in the bathroom - bonus since the Olympics were on.

Bathroom was clean (which is a major part of my 4 star review). I just wish there was a fan in the bathroom because showers make it steamy!

The AC was efficient and quiet, the room was quiet, and thankfully easy to get to from the far end of the parking lot.

Negatives: zero cell reception where we were. Not sure if that was in all parts of the resort, but building one was a dead zone for sure. Resort fee - $15 for 2 bottles of water and internet usage? I'd rather just pay the $10 standard "Chicago style" Internet fee than be charged for other services I know I'd never use. Oh well. Thank goodness for the internet or we would have had zero contact with the outside world.

If you do stay here, definitely choose a lake room and definitely request building 3 or 4. It will save you quite a bit of walking when you want to do anything. Not sure if we will stay here again, but it was a decent experience for a first time.

30/07/12 | Link | Rating: 4.0
62. JOHN C.
Great getaway near Chicago, busy on holiday weekends, perfect on off holiday weekends. something for everyone.

25/07/13 | Link | Rating: 4.0
63. Kimberly F.
I was recently here for a business trip, so sadly did not get to enjoy all that the resort has to offer. My room was pretty far from the conference rooms, but there were 100+ of us, so that was kind of expected. There were plenty of signs and helpful staff around to help direct everyone, though. My room was large, the internet connection was no problem, bathroom was clean, bed was comfy enough, so no real complaints. Nothing was overwhelmingly awesome, but nothing was overwhelmingly terrible, either. I know it's a little pricey to stay here, but I can't complain since my stay was expensed through work.

As far the conference and meetings, everything went great. The staff was helpful, always knew what was going on, was able to direct us to where we needed to go, and was always very friendly. They were definitely a step above others I've dealt with. The food was also very good, which is a necessity when you're sitting through four long days of meetings!

Their major competition is the Abbey, and I tell ya, this place is the clear winner when it comes to conferences/meetings, etc.

I'd like to come back for a personal visit and actually get to go to the pool, golf, hang at the spa, etc.

01/08/12 | Link | Rating: 3.0
64. Susan B.
My boyfriend and I stayed here this past fall for a mini-weekend getaway. He has never been to Lake Geneva so I wanted us to stay somewhere nice.

The hotel itself is really nice and I wish there was more info available on its earlier history as the Playboy Club. I did have a few issues with the room and I have since contact the hotel and they reached out and offered a $50 voucher for our next visit. Our room was great but the bed was awful. We originally booked a king room but I'm pretty certain we received a queen sized mattress on a king frame. The frame of the bed stuck out so far but it was covered up with the bed skirt. My boyfriend really gashed his ankle open on this since he had no idea the frame was sticking out so far. We called the front desk when it happened but nothing was really done as they just stated that we were in a king room. Luckily, I had a band aid for him to use as the cut was pretty bad. Also, there was an unattended dog in the room across from us who would not stop barking! After about a half hour we called the front desk again and they said that there shouldn't even be a dog on our floor as we weren't in a pet friendly area. We left to go swimming and when we came back the barking had stopped. I am not sure if they moved that person to another room or if the dog just passed out from exhaustion from barking its head off.

The pool was nice but not extremely big. I wish it was warmer out because we would have definitely checked out the outdoor pool. We did go down the road to look at the indoor water park. It was smaller than I expected and more geared for younger children so we didn't swim there.

The bathroom was awesome because it had a TV in the mirror...very cool! There was a nice gift shop to browse when we got bored and we also checked out the dinner buffet. When we checked in we were given a voucher to use in one of their restaurants. We decided that the buffet would be the best choice...I think I gained 5 lbs from that meal alone!

It would have been nice if there were more free or "included with your stay" activities. There was a haunted hay ride at night time and a rock climbing wall. I really wanted to do the rock climbing wall, but if I remember correctly, it was only available during certain times of the day...and the cost was extra.

27/02/12 | Link | Rating: 3.0
65. Brandy W.
We really enjoyed our stay here last night.

The staff was attentive and professional. Our room was cozy and clean. There was a 42" flat screen in our room, nice shower, balcony, complimentary water (haha, not really with the $15 resort fee)...

We didn't use many of the amenities (pool, spa, fitness center) but did appreciate how nice and updated the place was. I think it was recently renovated last year, so that could be reason why it was so nice.

We didn't try it because we simply had no idea, but I guess the remote control in each bathroom controls the mirror and makes it a television! I wish we would've checked that out but sadly we didn't-- we just read about it in the magazine they leave in your room (of which we took with us to read about the history. It was a playboy resort at one time in history!).

We'd stay there again.

Also, FYI, the front desk attendant tells you there is a stamp incentive system. Using hotel amenities like the restaurant, trolley, cafe, fitness center, spa, etc., you earn stamps. Five stamps = $100 off your next visit. Ten stamps = $200 off your next visit.

We received no stamps = lame.

You'll enjoy the place. We checked out the other resort in town (begins with an A... but can't remember the name, sorry) and walked in to realize  it was so much older and a lot less fancy. The Grand Geneva is far superior and has been more recently updated.

25/12/10 | Link | Rating: 5.0
66. Holly L.
We stayed here for 5 days earlier this month.  Great experience all around.  Beautiful resort, great food in the restaurants, friendly bartenders, amazing (and free!) golf courses, comfortable bed.  All around top-notch.  The only reason it isn't 5 stars is because the air-conditioning in our room wasn't very good.  It appeared to be functional, however our room felt "room temperature" the whole time. It was hot and humid outside, so the lack of effective air-conditioning was bothersome.

12/06/13 | Link | Rating: 4.0
67. Dawn H.

Disclaimer: I cannot give any Midwest ski resort greater than 3 stars. Those who've skiied out West should understand.

That being said, this is my favorite Midwest place.....yet. The weekend lift ticket ($47) is a little steep, but it's comparable to other ski places in WI.

I really like the trail layout. First, its paths are wide, so you can maneuver around annoying snowboarders and kids. Also, you can create different varieties of paths to go down to break the monotony. Sure, it gets monotonous after a while -- but you're in the Midwest. However, it takes a little longer to get bored here than other nearby ski resorts. The lines can get pretty long around 1-2 pm, but I never waited longer than 2 minutes to get on the lift.

I can't comment on the food since I avoided the main lodge (I hate crowds).

My advice is to grab some McDonald's down the road (probably cheaper anyway) right before you get here and then ski all day.

30/01/11 | Link | Rating: 3.0
68. W C.
This resort is a great place for a weekend getaway for families and couples in the Chicago and Milwaukee areas.

The experience of getting to the resort was quite unpleasant. We read from online that traveling to Lake Geneva from Chicago without a car was an option. We took the Metra from Chicago and got off at Harvard, IL. We reserved a taxi the night before and got a confirmation from the company. However, when we were on the Metra, we received a call from the taxi company saying that Harvard, IL was outside their serviceable area.  And this was the company the Resort recommended us to call for a cab the night before. We looked up all the cab companies in that area online, but none of them was able to send a driver over. We were trapped in Harvard, IL for almost an hour before Metro Yellow Cab eventually said they had a driver who was willing to come over. In the meantime, we called the Grand Geneva Resort, asking them if they could help in anyway (provide a different number, call a cab driver for us, etc.). None of the front desk employees was able to help in any way. In my opinion, the front desk employees should have been more professional and knowledgeable about public transportation, as I knew we were not the only one traveling there via public transportation.

Once we arrived at the Resort, things started to run smoothly. The room was cozy. The bed was soft and comfortable. There was even a mirror TV in the bathroom. The balcony had a great view of the golf course and the lake on our side. Everything was clean. Room service was on time and professional. The only small complaint was the fire alarm in the hallway went off at around 8.45 am in the morning for no reason for the two mornings I stayed there.

Besides activities on the Resort, walking around the small town of Lake Geneva was also a pleasant and must-have experience. Downtown was a 10-minute short drive from the Resort. You can walk along the banks of the beautiful Lake Geneva, have the option to take a boat tour and shop in various small but nicely decorated stores around the area.

11/05/14 | Link | Rating: 4.0
69. Gio L.
It is grand!  Far better than most of my typical hotel stays.  Enjoyed my stay was able to work and relax in a perfect environment.  Looking forward to repeating this again and again.

17/08/13 | Link | Rating: 4.0
70. Kim K.
The resort here is beautiful. The food is good but priced 5 star for three star food.The wait staff should be at one if the local bars. Meaning they are rude and extremely slow. After waiting 30 minutes post eating for our ice tea refil which never came and our check, which we had to ask the manager for. Waitress was surprised when I told her it had been 30 minutes waiting for check, and instead of an apology she complained she had to work the back tables.. And the resturaunt was half full with plenty of waitress's running around.   Coming from Chicago I guess I'm spoiled I like decent service for 5 star prices.
Dinner at the italian restaurant was excellent, but again the waiter for a four star 125.00 dinner was maybe 21.  Very sweet kid but described one of the appetizers as "baby bunny" kind of lost our appetite... the tip was added in for us at 25% . This was for a table for 2...
Also there are lots of kids running around a very beautiful lobby.. and I mean running around.. so if you are looking for a nice exclusive resort I would recommend the Osthoff..further north but very nice.  Even nicer than Kohler..

03/01/14 | Link | Rating: 2.0
71. Matthew O.
This review is for the Holiday Tea service in the Grand Geneva lobby only.

Mom and Dad dropped close to $100 for the fam (5 of us) to have tea, finger sandwiches, and little desserts.

Finger sandwiches were nothing memorable. Bread was a little hard - not stale but dried out a bit from having been pre-made and left to sit and wait for diners. We had one round of sandwiches and moved on to dessert.

Tarts, cheesecakes, cookies, mini-scones. Nothing memorable at all.

I had hot cider. It was very tasty.

Service? Friendly but very forgetful. Additional items were asked for (creamer, etc.) but were forgotten and then brought out after an apology. Fine once, but two times? This shouldn't happen with these prices.

Atmosphere was great. Beautiful view and great holiday decor.

01/01/12 | Link | Rating: 2.0
72. daniel v.
My golf hacker friends always raved about this place so we drove 1 1/2 hours on a rainy, windy, and cold off-season day to play the Highlands. The course is pretty challenging, but a straight hitter would find it easy. The layout is pretty nice and pretty well kept. The one thing that amazed me is the break on the greens. I'm a pretty decent putter IMHO, but I have never played anywhere where a 2-4 foot putt can break so abruptly at the hole. I've had about 3 or 4 of of these putts that just freaked me out. Oddly, the greens didn't even seem that fast. I would love to play the Brute course someday, but it's definitely not worth the 1 1/2 hour ride to play here.

17/12/13 | Link | Rating: 4.0
73. Adam K.
This was my first time at the Grand Geneva and I would not recommend this place to anyone else.  My friend decided to get married at this resort, so they booked a block of rooms for last weekend.  I was in the wedding party, so I opted to stay Friday and Saturday night.  I booked my room on June 21, specifically requesting a King bed, knowing I would have to pay more money than the two double bed option.  One week before the wedding, I received an e-mail from the Grand Geneva thanking me for cancelling my reservation.  "I'm sorry to hear your plans have changed and you will not be staying at Grand Geneva. We look forward to hosting you next time you are in the Lake Geneva area."  I immediately called them up, and they confirmed that I cancelled my room.  I assured them that I did not (I was in the wedding party for cripes sake), and they went ahead and re-booked my hotel reservation.  After golf on Friday (which is a very nice course, and one of the few things I recommend about this resort), I went to check into my hotel room.  The lady at the front desk told me I had a room with two double beds.  I told her that I reserved a King, with my girlfriend confirming (she was with me when I made the June 21 reservation for the King bed).  The front desk lady went to get the manager, and when the manager came back, she told me the same thing, "I'm sorry but we have you down for a double bed.  All of the kind beds are reserved, so there is nothing we can do.".  I had to settle for this room, which immediately put a damper on my stay.  There was nothing special about this room, except for a TV in the bathroom mirror (which was kind of interesting, but doesn't justify the prices they charge for their rooms).  I would put the room in the same caliber as any other "normal" hotel room (Holiday Inn, Comfort Inn, etc.).  There were a few other experiences that made me question why this is a Four-Diamond destination resort, but I will save you the time.  If you are planning on spending a weekend in Lake Geneva, I would not recommend this resort.

06/08/14 | Link | Rating: 1.0
74. Barb S.
I booked a two-night stay in an Executive Suite that had a gas fireplace.  On the first night, the carbon monoxide alarm sounded after the fireplace had been on for a few hours.  I turned off the fireplace, opened both the room and sliding patio doors, and called the front desk to alert them to the problem.  I was told that someone would be there right away.  What happened next was:  

#1.  Ten minutes elapsed and no one had come to the room to check either the fireplace or our well-being

#2.  I called the front desk again and told the attendant that I wanted someone in my room immediately or else I would check out and demand a full refund.  Two minutes later, a man from engineering came to my room to check the fireplace.

Analysis of #1: This is how the Grand Geneva Resort responds to threats to guest safety

Analysis of #2: This is how the Grand Geneva Resort responds to threats to its bottom line

Conclusion:  This is everything you need to know about the Grand Geneva Resort

04/01/13 | Link | Rating: 1.0
75. Edward F.
Knowing what my father in law paid for this room I was surprised by some of the things lacking. The Chop House restaurant told us, "We didn't think we would be this busy." Really? Do you not talk to the hotel? The hostess has been completely absent while I've been writing this.

The room's sliding doors are incredibly drafty. My friend has no cold water in her sink.

I know it's a family type place but the kids here seem to be extra bratty, loud, and allowed to have run of the place.

The toilet paper is horrible and the carpeting in the hallway seems old and stained.

The bathroom mirrors have a television built into them which is kinda cool and weird at the same time. I know there isn't anything else behind them but it does make me wonder.

Upside: really comfy beds and media inputs for television in the room.

01/01/14 | Link | Rating: 2.0
76. Tony C.
We liked everything about this place. A weekend winter excursion: beautiful area, skiing, snow shoeing, ice skating, etc. We had an amazing meal. The rooms were great. Looking forward to going back soon.

28/02/14 | Link | Rating: 5.0
77. Jennifer K.
I used to go to this resort when I was a little kid and it was a Playboy Club family resort (gotta love the 70s!).  I recently went back just after graduating from law school.  

Grand Geneva is a relatively short trip from Chicago.  I highly recommend a stop at the Brat Stop (hwy 50 and I-94) on the way if you are coming from I-94.  They are the best brats I have ever eaten.  

The resort sits on a gorgeous piece of land and still looks upscale after all these years.  I stayed in one of the adjacent condos and the room was nice but not high end.  We did have a small kitchen, flat screen and DVD player.  

The weather was cold an rainy so I looked into resort activities.  They have many, mostly family friendly, like ping pong tournaments.  They also offered a free coffee tasting and history class - right up my alley.  The staff was well versed and friendly.  We tasted around 6 different coffees and pastries (all delicious) and learned a bit about the art and history of coffee.  

The staff from the coffee tasting must have heard that I just graduated.  The next day room service showed up with a bottle of champagne and some chocolate covered strawberries!  How great is that?  

The pools are beautiful as is the view from the main clubhouse.  Unfortunately, the weather kept me from enjoying them.  

The only complaint I have is that the main dining room had iffy service.  On two occasions they were grossly understaffed (there were few guests and even fewer staff members) and even after being seated no server arrived for as long as 15 - 20 minutes.  I was there before the peak season but if you are going to open the restaurant, commit to giving decent service.  

On the whole, this is a really nice resort.  If you are there off peak - go into town and eat at Sprecher's (German restaurant) by the lake.  They had great food and delicious root beer as well as top notch service.

26/06/13 | Link | Rating: 4.0
78. Katie R.
I am here for a conference.  It's a bit spread out, but not horrible.  The horrible part is...the guests next door.  My room is awesome, but there is an adjoining door and it must be made of paper because I am pretty sure the cussing mom (does your kid really need to be cussed at and lectured at for an hour - yes, an hour - about how dumb you think the picture is that was posted on email?) and crying baby are sharing my bed.  Not going to be a pleasant night sadly.

02/03/14 | Link | Rating: 3.0
79. Stan W.
The Grand Geneva does not come anywhere close to living up to its price point. I had a more comfortable mattress in my college dorm room than this $300+/night resort.  I've slept on pull-out sofas that were more comfortable than their old creaky beds.  The FLOOR was more comfortable than their 20 year old mattress.

We rented a King Suite, which was tucked away in the very furthest corner away from the property.  It was easier to drive to the room than walk from the Lobby, which had only one elevator so for the most part you should probably expect to lug your bags up so stairs.  The instant we opened to door to our room an overpowering stench of headache-inducing cheap air freshener (Glade perhaps) blew us back.  The suite had no balcony and no view, was dim and dingy.  3 out of the 4 windows worked, so I opened those all up along with the door to air the place out for the first hour.  The layout of the room was nice, with a wet bar/kitchen, living room area and a decent amount of space.  The bathroom about 1/2 renovated.  Vanity and mirror were updated, toilet and tub not.  But there was a TV in the bathroom mirror!!!!  I guess that makes up for everything (no, it doesn't).

The worst part was the ratty 20 year old mattress.  We sat on that and immediately knew it would be trouble.  Just sank right down into the middle with a squeak, springs shooting into our backs.  I called the front desk, waited on hold for about 5 minutes.  

Them: Sorry, can't help you.  Oh, you'd like to speak with my manager?  Please hold.

Wait another 5 minutes on hold.

Them: Oh my manager isn't available.  I don't want to keep you on hold so.....

I gave up.  We left and went to have a very overpriced, mediocre dinner at the Cafe on a filthy table on a filthy floor.  It was early, and there were only 2 other groups eating there, but they felt the need to put us at the filthy table where the rest of the room looked reasonably clean.  And the waitress was atrocious - she spend her whole time chatting at the hostess stand and ignoring us.  Didn't check in with us once, we had to call her over to pay because my 2-year old couldn't handle waiting for HER any longer.

I went to the front desk to pick up the waterpark passes I ordered during my reservation.  

Them: You're going to have to come back tomorrow for those.  Oh wait, you were the one who was complaining about your mattress, right?  Let me have them swap your mattress with another room.

Me: My 2-year old is going to bed, so this has to be done right now.  If you can get it done, great.  If you can't, just forget about it.
Them:  I will have them do this right away.  

I wait 1 hour.  Nobody comes.  Then I call the front desk.  Wait on hold for 5 minutes (with 2-year old screaming).  

Them: Oh, they haven't come?  Let me check.  Can you wait on hold?
Me: No.  Forget about it, cancel the request.  Click.

We tried sleeping on that mattress but it was excruciating.  Springs shooting into the back, no support in the middle, sinking toward the center...after tossing and turning for a couple hours we just pulled the feather top off and slept directly on the floor that night.  

The next morning, I went back to the front desk to get our waterpark passes.

THEM: Oh, you had the bad mattress?  So sorry...can we swap it for you today?
ME: Whatever

So they swapped the 20-year old mattress with what appeared to be a 19-year old mattress.  Thanks.  Oh, and housekeeping never came by to clean our room, so we had to make the bed ourselves.  Thanks a lot.

Yes, the grounds of the resort are beautiful.  The golf course looks spectacular.  The lobby is nice and open, with a great view over the outdoor pool onto their private lake.  But the building is old, dingy, musty, and half-assed renovated.  The service is friendly, but very slow and completely ineffective.  Above all, when trying to have a getaway one of my basic needs is a good night's sleep - which is impossible on what they try to pass off as a mattress. If this were NYC, SF, or Chicago I'd expect a Motel 6 bed and a dingy, stinky room at this price - but this is a $300+/night room in SOUTH CENTRAL WISCONSIN of all places.

06/07/13 | Link | Rating: 1.0
80. Steve W.
We try to visit this resort a couple times a year and absolutely love this place.  The rooms are clean, the grounds are gorgeous, and the staff is friendly.  Our last visit was in May and we enjoyed it very much.   We really want to thank Dana, Aaron (front desk), and Devin (security manager) for making our last trip yet another great one.  In my opinion, what makes the Grand Geneva Resort so great is that the GG staff are incredibly adept at controlling what could be a negative situation and spinning it into an overwhelmingly positive situation that makes you feel valued as a guest.

We had an issue with our neighbors being extremely loud following what sounded like a party that went well into the wee hours of the morning (3am).  We called the front desk and it subsided but, within minutes, our neighbors were back at it, this time louder than before.  I walked down to the front desk and Aaron and Devin went through a pretty involved process of dealing with our neighbors to quiet them down.  Aaron was also kind enough to give us a voucher that, although we did not ask for, was extremely appreciated.  

Dana was awesome, too.  After dinner one night, my girlfriend and I walked to the Café to pick up some of their amazing gelato but we found that the Café had closed before the advertised hours.  We didn't say anything to anyone. Honestly, we would have just gone back to our room, a bit defeated, and grabbed a pack of M&M's to munch on.  Dana noticed us looking for hours on the Café window and asked us what we were looking for.  We asked Dana what the hours would be for the next night and were told that the Café had closed early because business was slow due to the unusually chilly weather.  Dana was so great and (again, without us asking) was able to get us a wonderful treat.  Not only did Dana notice us and engage us, but she took initiative to do something that made us feel incredibly special and valued.  It set the tone for the entire trip and reaffirmed why we keep coming back.  

We're already planning our next trip and we cannot wait.

24/06/14 | Link | Rating: 5.0
81. Carol K.
What started as one of Hefner's Playboy resorts back in the 1960's, is now a beautiful resort all these years later.

The grounds are lovely . . .you feel the peace the moment you turn into the winding road that connects this place to reality.  In the Winter the snow covered hills are a tranquil scene, and in the Summer, golfers dot the landscape with the ponds and lakes adding an extra dimension.

The rooms were completely redone in 2011 and have every modern amenity that you can think of . . .plenty of outlets for your electronics, a mini refrigerator, free Internet access, free in room coffee and decent bath toiletries.

The beds are plush and covered in sumptuous linens and there is even a TV in the mirror in the bathroom so you don't miss a minute of whatever strikes your fancy.

If you are looking for activities- there are plenty of them for you to choose from.  Indoor/outdoor pools, golf on two different courses, a fitness center, the well spa and salon, a riding stable on the property, bike trails and even The Mountain Top ski hill for your winter skiing pleasure!

The thing that struck me odd was the huge variance in the level of service that you get in this place.  It was either over the top or non existent.  For example- when I asked where the elevator was- someone actually walked me to it and pushed the button rather than just point the way.  Or when I needed to find the conference center for a meeting- two men met me outside of where I was and walked me to the room- ensuring everything I needed was in place.  And yet,  on the con side,  it took me 3 trips to the front desk to get checked in and the line at the front desk each time was unbelievable!  Either their system needs to be upgraded or the front desk staff needs to be retrained.

This is a beautiful resort that should be on your list to check out either personally or the next time you are looking for meeting or banquet space.  And given it is only an hour and a half from Chicago, it makes it even that much nicer!

The old Playboy Club never looked better!

06/09/12 | Link | Rating: 4.0
82. Richard R.
Well Grand Geneva, fool me once shame on you, fool me twice shame on me.

So after the last registration disaster (my room not being available or any room for that matter despite my havning a PRINTED OUT CONFIRMATION) I decided to give you another try for my girlfriend and my anniversary this past weekend.

Valet, spot on, excellent work.

Bellman, check johnny on the spot, good job.

Ahhh Kelsey at the front desk...after much clacking of keys and a phone call, I learned that the LakeSide view room I had reserved weeks in advance was not available due to some "stay overs" but would I like a parking lot view (I believe the word was courtside but there was not a court to be seen)....hmmm...that doesnt sound like I have much of a choice now does it.  One wonders, if someone wants to just "stay over" an extra night and it precludes someone with an actual reservation from getting the room they reserved wouldn't you maybe MOVE THE PERSON WHO DIDN"T HAVE A RESERVATION, to satisy the person who did?  My sweet little Kelsey did comp us a late checkout..great work girl, you're going to go far in the hospitatlity world.

Dinner, fanfricking tastic, Chophouse you I will continue to come back for.

Evolve, Amanda...best server ever, you are dynamite.

Short version, come to have dinner and some drinks and then go stay somewhere else...that was my last stay.

28/07/13 | Link | Rating: 1.0
83. Brooke D.
I am inclined to write a review because I think high end hotels that charge this much are very much able to charge this much but should supply a level of service one would expect from the prices. Considering it's rated number 1 or 2 in Lake Geneva depending on which site you look on I had high hopes. We had just returned from staying at the Pfhister (in Milwaukee) and were not very impressed. My first impression were the grounds are lovely and well kept. Upon our arrival we were greeted at the front desk by a man who was young and in my opinion condescending also (another reviewer noted this I wonder if it was the same person). We were there to celebrate a birthday and anniversary and were asked if there was a special occasion.
I don't know why they asked (so did the concierge) they don't do anything for it. He also said when I asked if we were on the actual Lake (sorry hadn't been up there in many years) that we were right next to it. Call me crazy but this resort is not next to Lake Geneva, not even walking distance or close. No big deal but if his guy seriously tells people this he is delusional.  Anyway we go to our room (mind you it's mid week) and the resort does not appear to be full. I am looking at the lovely golf course and lake when I walk in and then I arrive at a room facing the parking lot. I quickly call the desk and ask if the hotel is not full if we can be moved for a better view. I understand on weekends why there would be an upgrade but I would think during the week when the hotel may not be full you would want all your guests enjoying the lovely scenery and not looking onto a ugly parking lot if they don't need do. After this during our stay I have noticed little things that just don't meet the service level I would expect from a AAA diamond hotel. At the pool it's packed with kids and families but it was dirty. There were wet towels strewed and left everywhere, candy wrappers, and old drinks and empty glasses out. Again this was at 5 in the afternoon when we tried to take a quick dip and disgusted by deck being unkept while I noticed at least 4 waitresses standing around the pool bar that could be tidying up a bit. Again, this resort is a beautiful place but I do think they need to amp up there customer service/level of service.   The cleaning lady arrived at our room and knocked at 8:30am. This could have been my fault I didn't put a sign on the door just thinking they won't start to clean until a little later but they knocked and woke me up.
I would give the grounds/rooms a 4 or 4.5 stars and the service a 3.

20/08/14 | Link | Rating: 3.0
84. Roger Z.
Been here three years in a row  for conferences. Each year nothing gets better. The last two years the Grand Geneva was full and had to stay in the Holiday Inn Resorts next door. This place had the same bug infestation they had last year. Some kind of Aphid. They were all over the motel walls, windows and doors.

The room had a small kitchen, small bath, small living area and large bedroom. The king size bed was horrible. Lumpy and had a deep depression if you slept on the wrong side.

The TV service was pretty basic. You could change channels but there was no information as to what program you were watching. No menu information. The channel changing was excruciatingly slow.

There was no housekeeping. The garbage can was unsanitary by the end of my stay.

The room was next to the golf course and every morning at 6:30 the lawn mowers roared below my window.

07/10/13 | Link | Rating: 1.0
85. Liz J.
Overall, a great place to have a wedding! Beautiful venues appropriate for all ages. The pools are awesome and the food is great! The rooms were perfect for everyone, and the honeymoon suite was just perfect. Our wedding was July 20, and we loved everything about it-from the rehearsal dinner at the Grand Cafe to the wedding after party in the Sound Bar they have. Everything was PERFECT!

14/08/14 | Link | Rating: 5.0
86. K A.
This place is great!
The only issue I had was the trolley service. The drivers were nice...the issue was calling it as needed only. That's fine as long as the person you are telling actually calls the trolley over. We were at the Grand Geneva Hotel, and told Brad at the entrance that we needed the trolley. He said it will be only 5min. He didn't pick the phone to call for it so I assumed it was on its way. We saw the trolley drive by twice w/o stopping at our hotel. We asked couple times about the pick-up, they just kept saying its on its way. About 30min in, my brother-in-law was getting the car to just drive ourselves. By the time he got to the car & cleaned off the snow, the trolley finally came...40min later! We missed the first 10min of the kids' ski lesson!
Either they work on better communication or I just suggest to drive around yourselves.
Fyi: if you want to rent sleds, you have to go to the Pro Shop for them...Not quite sure why they wouldn't have it at the Mountain Top :/

04/01/15 | Link | Rating: 3.0
87. Brad K.
I went skiing here opening weekend but didn't actually stay at the resort. The Christmas decorations on the drive into the area are awesome.  The lodge at the Mountain Top ski resort was great.  Fireplace, good hot drinks, nice cabin decor, plenty of Tvs.  A lot of the chairs in the ski lodge are made of old skis or snowboards. The Mountain itself is nice.  Not a lot of runs, but the lift area(s) both on the bottom and top are in convenient locations.  There's a nice area to get off the lift and decide which hill you want to take down.  The runs lead into different runs so it's unique in the fact that you can have almost 10 different options off of each lift based on the combination of routes you could take.  Lastly, the ski patrol is widely visible and seems to be experienced and professional.  Maybe not important to some, but I definitely felt safe here in case an injury would occur.

16/12/13 | Link | Rating: 4.0
88. Bill S.
I have been here twice in as many years    Last time I didn't write a review  But my review last time would have been better  as i totally enjoyed myself playing golf, eating at the restaurants, drinking at the bars, etc...
This time I was here because of a Wedding,  The down side  was that  the  cocktail hour was  in the  Hallway  in front of the grand ballroom  and they had the  baseboard heat on    when it was  90 degrees outside so  it was  probably close to 95  degrees  in the hallway  with 300 people in it. but once in the ballroom    the wedding reception was fantastic and had a great time
The common areas  of the resort are nice ,  but the hallways  just seem worn out , It appears that  the carpet is of really nice quality  but looks  old , and the halls have that dampness with  a musty  smell like they have a leak in the roof and the walls are getting moisture behind them ( This was  in Buildings 5 and 6)  we stayed in Building 6  second floor.  As for the  rooms  I think they are small for the price $225 plus taxes  a night  and maybe a little out dated   and whats up with the $15.00  Resort Fee?  

I do have to mention that the front desk  personnel  were extremely  friendly and inviting and  also  in the  Gift shop  personnel were  very nice

09/07/14 | Link | Rating: 4.0
89. Brian F.
We stayed in the resort 3 nights in the beginning of May. First thing we noticed when when entered our room was hot and stuffy air inside it. Lowered the thermostat all the way down. Didn't make any difference. Called the front desk. A man showed up telling as with a straight face that nothing can be done because the heating system is old and can't be controlled. The thermostat in the room is just bogus. The man said we can get another room but it will be the same. He suggested opening the balcony door. You just wonder how things work (or don't work) on hot summer days.

The coffee they provided was horrible.

The resort surrounding area is very pretty though as somebody already mentioned, not close to the lake. It is nicely sculptured with many ponds and, what looks like multi-user paved paths. Great for walking or riding a bike. Not really! They are only for golfers. You are not allowed to walk, or just be there if you are not playing golf. The question is, what else can you do over there if you are not a golfer? Get into a car and drive to the real lake?

Add another star to my review if you are an avid golfer.

29/08/14 | Link | Rating: 1.0
90. Cristie F.
I've had a few different experiences at the Grand Geneva Resort & Spa. All for various reasons, and each time I had a similar experience.

1. I've attended a wedding.
2. I've attended a conference
3. I've stayed a guest.

The resort itself is beautiful. Located in Lake Geneva, The Grand Geneva sits among beautiful scenery. In the summer you see a vast variety of colors and greens in the spring and summer. And an array of snow covered trees in the winter.

My experience with everything from the food, conference facilities, and the venue itself was great. The one area I felt the resort fell short was with the rooms. On my latest trip out (which was in January) my room was freezing. Even set at 76 degrees, I couldn't keep the temperature up. I'm not sure if cool air leaked in, or the thermostat was broken. Either way, after some struggle, I was able to get comfy. However, the view outside of my window looking over the golf course was incredible. The snow covered trees and grounds were extremely beautiful.

The staff for the most part was also very helpful. No matter what I needed, the staff was able and willing to help out. Well, with the exception of one super crabby and lazy valet/bellman.

I would definitely stay at the Grand Geneva Resort again. However, I might shop around first. Prices can be high and although the resort has many amenities, I'd almost prefer something smaller and more intimate.

27/02/13 | Link | Rating: 3.0
91. Pamela B.
TWO POOLS!!. One inside, one outside. Had a room where you can see the pool which was nice. A bar outside by a nice fire. It was romantic. However, I couldn't get my husband outside to have a drink with me lol. The family still enjoyed it!

26/09/14 | Link | Rating: 5.0
92. Staci E.
Came here with a traveling group. This was my first experience here. I loved the atmosphere!  The service was top notch. I was greeted with warm smiles and friendly hellos.  My room was a standard two queen beds...but my bathroom had a television in the mirror.  That was pretty cool. My snow board instructor was a young man who was very patient and personable. I had a blast from the beginning to the ending. I was able to visit some local establishments while I was there. They were not far away at all. I will be revisiting this resort again and again.

23/02/14 | Link | Rating: 5.0
93. Joshua G.
Fantastic room with quality beds and accessories. If you get a lake view you will be pleased...assuming youvare time to sit and enjoy it with all there is to do.

15/10/14 | Link | Rating: 4.0
94. Alexandria T.
I stayed at the Grand Geneva Resort for a work retreat this past weekend.  It's a relatively short drive from Chicago, and it's really nice to get out of the city and be in open space.  The golf course that the resort overlooks is really beautiful, complete with lots of green space and lagoons.  And, they offer you a complimentary glass of champagne upon checking in.

I cannot make an assessment on the value because I wasn't the one covering the charges, but I had a great stay in terms of the room.  There was a TV built into the mirror in the bathroom.  The toiletries provided in room were nice.  The beds were super comfy.  Each room has a sliding glass door that has a private patio--my room was on the parking lot side of the place, not so picturesque, but I can imagine the view from the other side would be awesome.

The first day, we did various team building activities lead by the Grand Geneva staff.  Rock climbing was included in that team building and the staff person in charge was great!  We also attended a beer and cheese tasting.  It was a little awkward that they set it up in the lobby and that people coming in from the pool kept wandering through the area.  The staff person in charge of the tasting was a bit robotic in her descriptions, which could have been better.

The next day, we were in a professional development meeting in one of the conference rooms from 9am-5pm.  There was a catered continental breakfast that was not the most impressive.  It only included pastries and bagels, along with coffee and tea.  They came in during our meeting and removed everything within an hour of our meeting.  I personally like to have access to coffee during long meetings, and our office manager who organized the retreat was not informed ahead of time that they would be removing everything.  Lunch was extremely plentiful, and almost everything I tried was delicious.  Once again, they began to remove the food pretty quickly.  There were cans of pop in the conference room, and they told us they would be removing that also.  I'm not sure why they were being so stingy with the beverages.

There are many different amenities around the resort, and we tried both restaurants on the two nights we were there.  The spa was completely booked for mani/pedis, so if you're wanting to have any type of service done, it seemed liked you needed to make a reservation well in advance.  The staff was really friendly, and overall I enjoyed my experience at the Grand Geneva.

09/08/13 | Link | Rating: 4.0
95. Carrie M.
Hotel is amazing and has everything, but the room rates are very over priced. Tried to also eat breakfast at there buffet but the lady informed us there was a 30 minute wait for 3 people, when clearly in the restaurant there was plenty of tables open. We also got a lake side room, which was all trees.

06/07/14 | Link | Rating: 3.0
96. Alicia S.
I asked my made of honor to take me to a spa for my bachloreette party and luckily she picked this resort. From the front desk, to the wait staff, everyone has been extremely accommodating and courteous. I got the best facial I've ever had from Dawn and one of the best massages ever from Chris. The room was very clean as was the rest of the hotel. I can't wait to come back!

05/04/14 | Link | Rating: 5.0
97. Fritz H.
Not impressed.  Tired, worn, small rooms.  Bathroom was so small it felt like I was in an RV.  Staff were all very friendly and helpful but didn't seem like training was a premium.

08/08/14 | Link | Rating: 3.0
98. Dominique M.
I'm at Grand Geneva right now, in fact, and although I enjoy the upscale environment (you've got to know which room fit those criteria here-in my experience, King Suites, Lake Facing King Rooms, etc are great options, as well as the regularly sized suites). I did experience a few major "hiccups" with my stay at Grand Geneva this time. The toilet leaked immediately when I checked in. I had friends visit for brunch and one of them was absolutely mortified when she used the toilet and as she sat down on it, she realized it was leaking water&waste. I had issues with the shower and bath water being too hot as well, as the handle to the cold water valve went flying across the room when I gently turned it only in order to take my bath in the otherwise lovely jetted tub! The drain wouldn't stay open either when I showered later. I kept having to reach down and yank it open again. When the maintenance people finally came (for the second time during my one night stay, I might add, the tub wasn't even cleaned after the maintenance person had been standing in it. I had to get on my hands and knees at 10:30 at night and scrub out the tub myself (see below). The complimentary waters were missing from my mini fridge, and the tv in the bedroom was fuzzy-I think there must be a connection problem, as was the phone, when I had to use it to call down to the front desk numerous times just to have these simple issues resolved. I also noticed that it looks like the resort is still using vacuums from the 1980's. Really?!? Really, guys...? *Smh.* I also had a bit of an unpleasant experience with a male member of the front desk staff who was less than accommodating when he wouldn't take my credit card for incidentals and made me use my business card! He was pretty snippy and a tad condescending. Although the brunch at The Chophouse (Chop) was spectacular and the dinner was decent as well, with the friendliest, most accommodating servers one could wish for, I did have to complain when the manager stopped at my table at dinner to ask how my meal was (which by the way, I thought showed great care as far as customer service and attention to detail were concerned) because there was an incredibly rowdy party of about ten or twelve people at a nearby table who were quite obviously drunk as skunks at like nine pm and shouting, screaming and cackling as loudly as humanly possible. The staff assured me that I had not been the only one to complain about this and apologized, giving me two free glasses of wine. How kind! That wine was around eight dollars a glass. I really appreciated that.
All in all, when it comes to comparison between Grand Geneva Resort and the town of Lake Geneva, which is admittedly beautiful, and a resort like Bay Point or Bailey's Harbor Yacht Club in a place like Door County, Grand Geneva and Lake Geneva in general falls short. Lake Geneva is a nice place to visit which lies in close proximity to Chicago and Milwaukee. It seems nice enough if you're looking for a day out or a weekend away, but if you're looking for a magical stay where you will be impressed, surrounded by class, but not over-priced "class" if you catch my drift lol, as well as great all-inclusive types of deals, go to Bay Point Inn, Bridgeport Resort or even The Shallows Resort (these three resorts have incomparable waterfront and close-up water view accommodations), or stay at the lovely Settlement Courtyard Inn (for off-water accommodations and a cool, healing wholistic environment with a truly relaxing wellness spa, I might add!) in Door County. Although Lake Geneva is a lovely, super close-by escape, which we Chicagoans, Milwaukeeans and residents of the tri-state area are damned lucky to have, IMHO, it's WELL worth the 3-4 hour (total-one way) drive to Door County, instead. Lake Geneva is Door County lite. Also, the prices here, although I've certainly seen more expensive prices at the most posh resorts around the U.S. are just too expensive. If this is the caliber of service one receives while staying in a $400 per night (without tax) room, then count me out.
**After a bit more consideration, I am taking two stars away from this review, due to the paltry housekeeping and cleanliness (re health code related issues) on top of everything else. Resorts like this, not to mention any and every hospitality and service based business (I know because I run a service based business) should leave you feeling that even the little details that one might not normally notice have been thought of and taken care of for your comfort. After the smelly toilet leaked in my king suite room (1207), the housekeeping staff came in and brought me new towels, BUT didn't take the stinky ones on the floor that were used to clean up the mess from the toilet overflowing! They didn't clean the floor either!! Ick!! That is just unsanitary and unhealthy!! I suffer from an immune disease and I'd appreciate not getting sick from exposure to human waste which wasn't cleaned up!

04/08/14 | Link | Rating: 1.0
99. Suzanne T.
The resort is first class in every way. Accommodations are neat, clean and well appointed. Reservations are helpful and stay on the phone patiently answering questions instead of rushing you like a name and a number. The services at the spa are excellent-massage and nail care and the food (room service and dining room) is good, unfancy and well prepared. We ski there as well and the rentals are good and the staff, helpful.

09/02/15 | Link | Rating: 4.0
100. Angela D.
I always say there is a hotel in Albuquerque that has the greatest beds and pillows but after spending ONE night at Grand Geneva, I have to admit it was the most rest-filled night I've had in years!

Such a warm and welcoming environment and breath taking views.  I was only able to stay one night, but if I lived closer I would return and stay longer.

The rooms were spacious and had little snacks (for a fee) but it was a welcomed treat.  Free water, free wifi...quiet and comfortable rooms and views that make you forget about life's troubles.

Shampoo, conditioner and lotion available in all rooms...small but important detail.

The staff was courteous and informative.

Such a great stay!!

07/05/14 | Link | Rating: 5.0
101. Betty H.
Check- in: 5 very sweet and quick
Room: 5 spacious and clean
Lounge/bar: 4 drinks were a bit expensive
Food: Lobster Mac n Cheese 5, spinach dip 1

25/04/14 | Link | Rating: 3.0
102. Rick M.
This is the second stay in the last 3 years at the main resort.  Stayed at the water park 8 years ago.  Winter this time.  This will be the last time, though.  It's sad because this place has so much potential.  The golf courses are beautiful and the grounds nice.  It just seems like this place is past it's prime and the employees are just going through the motions.  The last straw was the extremely rude bartender (Juan) in the lobby bar last night.   Also, we were out of the room all day and the maids knocked on the door at 4:45pm to clean the room after we returned.  Everyone working here seems like they would rather be somewhere else (and halfway there).

The rooms have been remodeled fairly recently and they are nice, but are starting to show signs of wear.  As mentioned in other reviews, the rooms are very cold and drafty in winter.  The common areas are worn and the indoor pool area dark and dingy.  The internet connectivity is absolutely worthless.
Don't even waste your time to register (the only required field is your email address; based on experience, they WILL spam you).

The prices are too high for the level of service and state of upkeep.  Looks like they invest far more on marketing materials than infrastructure and quality employees.

16/02/14 | Link | Rating: 2.0
103. Brett V.
Yes its a little pricey but for the area its the best hotel in town.  Super friendly staff and amazing golfing.  We ate at the Chop House outside and it was wonderful.  Short drive to downtown.  

Corporate Pilot

24/07/14 | Link | Rating: 4.0
104. Tracey C.
We stayed at the Grand Geneva for a conference and added a few days to our stay.  We started in a double double room but asked to be moved to a king should it become available. Luckily it did so we moved on our second day out of six. We enjoyed watching the golfers and Lake Geneva in general. Rooms were spendy and although nice it was rather standard. You are definitely paying for location.

07/08/14 | Link | Rating: 4.0
105. Ashleigh A.
Stayed here over the Memorial Day weekend for a wedding (like so many other guests) and it was a positive experience.

Upon checking in we were given a wedding gift bag (compliments of my family of course) and then taken over to a side desk for a "champagne welcome" which was really nice. Our room over looked the back golf course and it was really pretty. I loved that we had an open balcony and it was pretty serene.

The pools and the Evolve club were really nice. We especially enjoyed the outdoor bonfire section although we thought it was kind of ridiculous that no one under 21 could be seated outside by the fire. We understand the club but the bonfire? Eh oh well, we moved on quick.

Besides the prices of the weekend we enjoyed most of the time we spent at the resort.

30/05/14 | Link | Rating: 4.0
106. Rebecca R.
Ok, I had an opportunity to take a night and head out for a restful stay. I decided to try Grand Geneva one more try. Wow, sure glad I did. After checking into a clean, open, bright, and cool room, I walked over to the spa to rest in the hot tub, steam room, and sauna. The place was also sparkling clean with fruit, cold water pitchers, extra hair ties, and anything you may have left at home that you need to shower and look fabulous before exiting available. Every once and a while someone would sweep the place and make sure everyone had what they needed. It was great! Then, I took an awesome shower with the options of 3 different shower heads. Nice! I love it so much, I made it back the next morning before checking out.

For dinner, we headed up to the Ristoranté Brissago for dinner and had a very good 3 course meal paired with a nice Italian wine. I recommend this place for a special occasion. Everyone working there was very nice and didn't rush us.

Impressive stop in Grand Geneva. I think you are back in my book as a great 'go-to' for a weekend away!

27/12/13 | Link | Rating: 5.0
107. T.J R.
We stay here a lot and always have a great time, and the kids love the campus.  This time we had a couple bumps with the room conditions, but the management handled it with complete professionalism and urgency, and defused any situation that could have arrived (leaving a scathing review).

We will definitely go back, because my wife and I love the lounge environment, the outside pool, bike trails and the other amenities.  However, I feel the resort is a little run down for the prices they charge, and always think twice before I book, but always seem to do so anyway.

I guess if i was to give advice - if anything is a problem, talk to the manager or assistant manager on duty, and i am confident they'll right any wrong and make you feel good again, as they did me and my family.

13/07/14 | Link | Rating: 3.0
108. Sharon K.
This was by far the WORST spa experience I have ever had!!!!  The woman who was giving me a facial literally WALKED OUT of my room and NEVER came back!!  The facility is old and desperately needs updating and the service, obviously, was awful.  The atmosphere left a LOT to be desired  . . . but if the service was stellar, I could have overlooked that.  The "spa package" sounded so delightful but what sounds too good to be true, is.  DO NOT RECOMMEND!!!!

Terribly disappointing.

27/10/14 | Link | Rating: 1.0
109. Jessica O.
The Grand Geneva is spectacular.

We were attracted to the resort because of the Thomas and Friends show that they had - my son is a die-hard Thomas fan - but there was really something for everyone. We actually stayed at the partner resort - the Timber Ridge, but made frequent trips to the Grand Geneva for dinners, cocktails, the Thomas show, and brunch.

The highlights:

1) The customer service was beyond top notch. When an allergy prevented my son from enjoying any of the desserts - the chefs whipped up an orange sorbet from scratch. I was floored. We certainly never expect it, but no restaurant has ever gone the extra mile like that for us. The valets are on-point, the concierges are helpful, and the wait staff is very friendly.

2) The brunch at the ChopHouse is one of the best I've ever had. The mimosas are unlimited and your glass is never empty, the food is fresh, with your brunch standards, as well as some fun, creative dishes. AND, when I requested two chocolate martinis for the birthday girls at the table - they were on the house.

3) The food at Ristorante Brissago is excellent. A little overpriced - we dropped about $300 for a meal that would have cost us $200 at one of our favorite Milwaukee spots, but still worth it.

4) The Thomas show was great - short, but great. There was plenty of time to interact with Thomas afterwards, and the kids got little conductor hats, DVDs, and a special Thomas toy with their tickets. There was a pretty bad snow storm the day that we went, and they delayed the show to make sure that everyone had time to get there safely.

5) The entire property is decorated beautifully for the holidays. There are beautiful light displays outside - and the interior is stunning. Every nook and cranny is decorated - we got absolutely beautiful family photos.

This was a long overdue family vacation, and the Grand Geneva delivered far beyond our expectations.

04/01/14 | Link | Rating: 5.0
110. Bex F.
We intended to stay here.  We booked online after briefly perusing it in a compromised mental state (no not drunk or whatever; circumstances) and it sure sounded swanky and nice.  My sweetheart's brother stays here when he comes up, I think is the brief discussion we had.  The room rates were favorable enough, it said lake, so we reserved.

We exited Route 12 and knew the lake was to the left; why was the car navigation taking us to the right?  We followed it and followed it, getting more and more confused.

We pulled up and it looks very resort-y.  The flowers and plants out front are all pretty.  Super confused about "lake" we walked in.  It's expansive, woody, big stone fireplace, resort-y with the low ceilings, dimly lit.  Upscale-ish.  Ya know, resort.  It felt a bit Stepford to us too though.

Anyway, we're confused, wander around, then see the "lake."  It's a man made pond over beyond the golf fairway.  Kids everywhere.  I used the bathroom in the basement and it was strange -- like I warped from nice place into weird gas station bathroom, then back into nice.  We felt a bit trapped as this is the only thing, only place, no restaurants, no town, no Lake, nowhere else to go.

Seriously disappointed by the misleading "lake" advertising as "lake" is what got us to book and also the location in proximity to the Lake where we wanted to be, my dearest went to the counter to cancel.  Graciously and kindly, they didn't charge us which we greatly appreciate.

Would we consider them in the future?  Possibly.  But for us, the Lake is the whole purpose of coming to the area.

28/08/14 | Link | Rating: 2.0
111. Steph C.
Not impressed, especially for the price we paid for our room.  Called twice about doing an early check in as at 8 months pregnant, 4pm check in is just too late to be able to get into a room. Got there and room wasn't ready till 230pm. In general staff was not very friendly or helpful.  Bed was awful, neither my husband I slept, way too soft.  View of the courtyard was a view of a dumpster and dog waste trash can. Will not be back for another stay, extremely overpriced for what you get.

12/04/15 | Link | Rating: 2.0
112. bruce b.
Reached out to Tom Mason because he'd asked me too on the Yelp reply.
Still no return phone call or email back.
I'll stick to my review. I believe the resort just doesn't care at this time about hearing how they might be able to improve their customers experience there.

23/11/14 | Link | Rating: 1.0
113. Rich R.
First visit to the "Grand Geneva".

This former Playboy Club is very family and even pet friendly.

There were lots of kids running around but nothing out of control (like the partner resort next door with the indoor water park; yikes).

The good- it still has a cool late 60's vibe. Lots of interior stone walls and a weird layout to reach the lobby (I went up and downstairs about 4 times walking thru the hotel buildings even though they appear to be at the same level).

The rooms are comfortable and each has a small balcony area. Common areas are fun, the main lobby bar has a fireplace and live piano music. There is an impressive fire pit outside the Chop House restaurant.

Restaurants are very nice, good service and excellent meals.

Lots of friendly round faced flat voweled Great Lakers ready to help you with anything you need, you betcha'.

The potential negatives-

The hotel is located out of town by about 10 minutes, there is nothing within walking distance so you feel a bit isolated. The spa and exercise area are across the road from the hotel buildings, not a huge deal but I can imagine it is one cold run to get there in the middle of winter. There is not a lot to do in the area, but I suppose that is the point of getting away.

Overall I enjoyed this visit and recommend this property if you are looking to get out of the city for a bit.

11/12/13 | Link | Rating: 4.0
114. Cheli M.
Had a fabulous  stay at the Grand  Geneva Resort this weekend. The valets were really friendly  and Eric at check in was super good and efficient. Can't wait to return.

19/04/15 | Link | Rating: 5.0
115. Susan M.
We had a great trip up here last weekend.  We stayed in a King Lakeside room, our friends in a Jr Suite Lakeside room.  Beautiful scenery there.  Comfortable beds, nice crisp white linens, TV in bathroom, average tub area.  Clearly they have made renovations over the years of wear and tear, but nothing too fancy.  Nice and comfortable and clean.  All good.

We had two issues at the Spa worth noting...

One, our friends who also booked a couples massage at 11am on a Saturday did not have a reservation.  Apparently, their reservation was made for the weekend before their stay, in error.  This was a pain because my husband and I ended up going in at 11, but they had to wait around for a manager to figure out what to do with them.  There was a a lot of confusion amongst the staff.  Our friend was clearly annoyed by 1230 when the manager was finally able to get them in for a service.  To make up for it, she did get a pedi right after the massage "on the house" and she really did enjoy her massage service once she got it.  They also followed up a couple days later and issued her a credit for the inconvenience, which was really nice.

Two, the equipment in the gym is old.  The cardio equipment could use an upgrade, certainly.  But the weight section REALLY needs an upgrade.  Old equipment, rusty and rickety - not that of an upscale resort at all.   For the price we all pay to stay with GG, I would have expected better gym equipment where it felt like a privilege, not a disappointment, to get a good workout in at their facility.  Large tennis and bball courts and rock climbing avail by appt.

As far as the Hotel, everything went smoothly.  The room service and casual dining was ok (except the Geneva Club breakfast that was really tasty and we were pleasantly surprised to learn we get more than just a continental, this is by key pass only), the Starbucks store in lobby is a plus.  The Chop House was great as far as food, but lacked a bit in service.   It took us awhile to get served initially, once that was over though, it was clear sailing.  The grounds are beautifully maintained.  The Haunted Hayride was so much fun!  The farm boys did a great job scaring the crap out of me.

We plan to return every year in the Fall.

20/10/14 | Link | Rating: 4.0
116. Katherine A.
This place is amazing. They have thought of everything. I would have ranked it higher but the name leads you to believe it is on the lake. Well it is their own mini lake not the big Lake Geneva. It is close but not on the lake. They do allow pets but charge $35 per day per pet. I had my dog and they gave me a tag for her, and pet door tag, a treat, and even a waste bag thing. They had it all thought out. Only problem is in my room I have almost zero cell phone reception. And my AC doesn't work right.

However, the room is well decorated, and the bed is so cozy. They even have a TV in the bathroom mirror. The bathroom is not big at all but very well decorated.

03/06/14 | Link | Rating: 3.0
117. Bonnie G.
Very accommodating resort .  the room was clean there was an issue with the shower curtain and they said they would change it . maid service was nice the hotel desk was nice staff . overall it was great however, due to overweight luggage I shipped a personal package back home and the Mail room lost the package for several days finally found the package and shipped it to me overnight at their expense which was appreciated The front desk and management staff stuck with the package debacle until it was completed so they get four stars for follow through

28/03/15 | Link | Rating: 4.0
118. Crystal M.
I really love this hotel, its always clean, the staff members are pleasant and they welcome the Wisconsin community with open arms whether they stay at the hotel or not. This shows in the Illumination Ceremony that they have every November with cookies and Santa and live music for everyone to enjoy. I can tell this is a major moment to kick off the holiday season for so many of the families in town and it makes me happy to see them happy. I do not have little children but I like to come up during this time to s the decorated tree and the lights.

The Grand Geneva has become somewhat of a stay-cation spot for me and my fiance for the past five years, a drive up from Chicago takes less than two hours and its always relaxing and rejuvenating to stay here.  The rooms are always clean and the staff members are friendly. They've also started something called the Geneva Club where you can pay extra for some added benefits while at the hotel, this made my most recent stay even more pleasurable... The Broncos game was on! They get 10 extra cool points for that.

They loose a star due to a bad experience in the Chophouse that I'm still pissed off about.
Otherwise, I love the hotel.

25/11/14 | Link | Rating: 4.0
119. Andy W.
This is my favorite place for a fun weekend getaway. We had my sisters wedding here and, since then, we have been many times. A few weeks ago, we went skiing for the first time here. It was not a huge hill (it is the midwest) but was still a really fun day.

The ski lines were really long, it took us over 45 minutes of waiting to get our skis and that is really the only reason I give the resort 4 stars. Everything else I have done here  has been top notch, but once you pay a certain amount for rentals and lift tickets, it is a bit of a pain to spend almost an hour getting out to the hill.

Other than that we had a blast on our ski trip. The bar was fun, the food in the lodge was great, and the lines at the lifts weren't super long. The staff was awesome. Our waitress at the Mountain Top, Kelly, was hilarious and awesome, even on such a busy day.

The resort rooms are beautiful. I love the TV in the mirror in the bathroom. The food options at the resort are great as well and the fitness center is nice. It is a short drive to the shopping and downtown area of Lake Geneva. I don't mind that it isn't on the lake as some of the reviews here have said, they have enough at the resort to keep you occupied.

Overall - head to Grand Geneva for a nice weekend or quick getaway. Well worth the money.

28/01/15 | Link | Rating: 4.0
120. Jessie S.
Came here over the weekend with my husband for a one night stay. We actually bought a Groupon which was about $195 after taxes and fees. This resort is huge and quite spread out. When we first arrived, we had the hardest time trying to figure out where to check in. We drove back and forth up the streets, and went into a couple buildings before we figured it out. That was rather frustrating and I wish they had better signs about checking in. Once we finally found the lobby, the check in was super quick. We went into our room which was clean and cozy. As many have mentioned, there is a TV in the bathroom mirror which is pretty cool. Our room also had a small balcony. There were snacks available in the room which you will be charged for if you take, and there are two waters in the fridge which I believe are complimentary.

Unfortunately, we didn't get to explore any of the restaurants or amenities at the resort, as we spent most of the day/night in downtown Geneva. I did, however, walk through the Lodge in the morning to the cafe in the lobby for some coffee. The cafe brews Starbucks coffee and had gelato ice cream and other pastries. While walking through the lodge, I saw a gift store and a couple other restaurants. I also saw the indoor pool and outdoor pool which wasn't open quite yet. Everything looked nice and clean. I stopped in a restroom in the lobby which was also very nice and clean.

I would definitely like to make another trip back in the summer when I can take advantage of the outdoor pool and lake activities in downtown Geneva.

04/05/15 | Link | Rating: 4.0