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Hilton Milwaukee City Center in Milwaukee, WI

Hilton Milwaukee City Center in Milwaukee, WI


A 729 room convention hotel, and 33,000 square feet of meeting space. The Hilton Milwaukee is a sight to be seen in the middle of downtown Milwaukee.

Featuring a plethora of delicious dining options, the Hilton offers a full-service Starbucks Cafe, a breakfast venue in Hilton Cafe, fine burgers and beer at Miller Time Pub & Grill, and a high level steakhouse in Milwaukee Chophouse.


Established in 1928.

Located in the heart of downtown, the AAA Four Diamond rated Hilton Milwaukee is a true Milwaukee landmark. An elegant, refined hotel that has been extensively renovated to reflect its original 1920s grandeur, the Hilton is famous for its impeccable service.


Company Info:

Rating: 3.41

Address: 509 W Wisconsin Ave, Milwaukee, WI, 53203
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (123):

1. Mike M.
this hotel is pretty much on par with every other Hilton i've stayed at. the room was clean, had an instant coffee maker right in our room. a refrigerator was no where to be found in the room, and i seem to remember there being one in every other hilton i've stayed at. i enjoyed the buildings historical qualities and like that they've seemed to keep that in tact.

02/09/08 | Link | Rating: 3.0
2. Jui R.
I enjoyed my stay at the Hilton in Milwaukee. I was there for a conference, and I thought that the rooms were fine (a bit old, but still very clean and comfortable) and the staff was excellent. Anyone who I asked for help or directions was super-friendly and went out of their way to help me. Downsides: The fitness room is quite small and stuffy and the bar downstairs closes at 1! Upsides: When the bar closes, you can take your beer to go and drink the night away in the lobby!

13/12/06 | Link | Rating: 4.0
3. Maura S.
Despite getting upgrades, I feel like the Hilton has actually gone downhill.  I've stayed here twice now - once when the White Sox played the Brewers and just this past weekend for Summerfest.  The good things are that check in is easy and smooth making for a nice ending to a brutal construction filled drive.  The  new TVs are pretty sweet and come equipped with a longer list of channels.  Only problem is you can't find anything since the list in the room is very old.  Kind of annoying but whatever, I mean I didn't come to just watch TV anyways.  Some of the pillow cases were stained which frankly grossed me out so I promptly removed them so my fiance and I wouldn't sleep on them.  After the maid cleaned the room, instead of replacing them SHE PUT THEM BACK ON THE PILLOWS.  SERIOUSLY!?!?!?! so so so SO gross.  Room service was good, not very expensive, hot and on time.  They messed up my omelet, but I picked out the things I didn't want and was still satisfied.  The bathroom towels are like brillo pads - they hurt so bad.  So I tried to listen to the pamplet in the room that says to be green and I didn't put them on the floor of the bathroom since i figured save some water and save some of my skin.  Turns out I got new ones anyways - I wish they would practice what they preached.  Green-wise at least.  Also, this bathroom was probably the smallest bathroom I've ever been in in my whole life.  My fiance and I are fit people and the both of us could barely get in the room together.  We had to take turns brushing our teeth.  Or at once point I stood in the tub while washing my face, so he could do his hair.  I also got a nasty rash up and down my left arm on Sunday after leaving Milwaukee.  I can't guarantee I got it from the hotel, but all signed seem to point it that way.  The Hilton got the job done for sure, but I think I'd try the Pfister next time I was in town.  I don't need the Ritz while staying in Milwaukee but clean sheets and a bigger, softer bathroom would be bonuses

29/06/10 | Link | Rating: 2.0
4. Ben K.
Perfectly happy with this property, clean rooms with exactly what you'd expect from a Hilton. The choice of restaurants at this property is surprising considering the size of the property and, well, it is Milwaukee. I don't stay in MKE frequently (thankfully) but when I do, I'll more than likely be staying at this property.

01/03/08 | Link | Rating: 4.0
5. kim s.
Service was excellent - literally everyone I met at the hotel was pleasant and eager to make my stay perfect.  Room was a good value.  Not too large, but clean and efficient and bed was firm.  The Milwaukee chop house was SUPERB and both the cafe and room service had good food and good service and were reasonably priced.  Location is central, too.

16/12/10 | Link | Rating: 4.0
6. Trent M.
Hilton's are overpriced for their accommodations but this one is historic, at least.  The lobby is impressive, 2 stories, and the concierge and front desk staff was pleasant.  The rooms are decent sized and well stocked but I could hear the man in the room next to mine breathing!

No pool and the indoor water park that you see signs for everywhere in this hotel is only for kids 10 and younger AND costs $16 on top of their usual overprice rate (although I am probably too go to a water park the option would be nice...).

It is nice to have a Starbucks right in the hotel that is open late and some decent restaurants, the location is in such a weird part of Milwaukee... it really makes me like the town for some reason.

The bed was comfortable and the TV was fine too, their check out process through the television was GREAT.

Good thing I pricelined this hotel because the standard rate of $250 would have left me majorly disappointed.

23/06/06 | Link | Rating: 3.0
7. Michael H.
Decor is pretty decent.  Location is quite good.  Service was very polite.

Beds are not very comfortable, but the pillows are decent.  Check out process is people free and works quite well.

Walls are exremely thin, you can literally hear people going to the bathroom at night.

Parking was $18.00 per day for unlimited in/out for overnight guests.  Wireless internet access was not very speedy, and was $9.95 per night.

Overall a decent place to stay, it is just another hotel.

27/01/06 | Link | Rating: 3.0
8. Alexzandra A.
I stayed here? Oh yeah now I remember. I don't even remember sleeping, I remember getting back to our hotel room at 3 in the morning and the water park that was for kids only down stairs.. WTF? Do you really think that drunk, roudy girl with pink hair is gonna stay out of the water park? Well I did. Actually I am convinced my boyfriend must have carried me up to our room last summer, because I know that I would have put up a fight to get in there. Yeh, I'm crazy, but that place looked like fun.
The few hours of sleep I had here were nice, but I was very happy to be back in Chicago that afternoon.
whatever the standard rate is, is too much. The hotel is a lot nicer looking(inside) then you would think, but we did priceline and it was still too much.

25/03/07 | Link | Rating: 3.0
9. D D.
Pool was not open. Rooms were outdated. Entire hotel is outdated and has an old dingy odor. Hopefully the remodeling will commence. But I see no need to return to Milwaukee and stay at this place.

07/09/09 | Link | Rating: 1.0
10. Emily C.
In the plus column, this hotel gave me a hella nice deal.  I was jealous of someone else's Travelocity/Priceline/some other travel site deal and I wanted one too.  Milwaukee hotels were filling fast because apparently Cubs @ Brewers = masse migration from Chicago to little beer-soaked brother to the north.  So I called this Hilton and asked if I could get a deal like my friends who are better at planning ahead had done and, surprisingly, they gave me one of equal value.  Awesome, Hilton reservations staff!  The hotel is also about as conveniently located as one can possibly be.

In the minus column, however, the maids took a brain break all weekend long because our bed remained in a state of total disarray for the duration of our stay and clean towels never magically appeared.  That's half the fun of staying in the hotel.  If I want a messy bed and towels all over the place, I can get that at my house!  Another minus is the parking.  Yes, it's in a garage with come-and-go all weekend.  However, the Hilton is across from a parking lot, which is cheaper.  Milwaukee also has free, ample street parking on weekends.  The Hilton's desk staff neglected to tell me this when tagging parking fees onto my hotel bill.  My fault for not researching harder, but still it seemed a little sketchy that they make it seem like you have only one $30/night option for parking.  
All in all......okay.  Would I come back?  Maybe.   Depends how many Chicagoans are queuing up to go to "the good land" next time I return.

02/05/10 | Link | Rating: 3.0
11. T P.
My 36-hour visit to Milwaukee featured a rough start: Saturday night was spent celebrating at my friends' wedding and, despite my vows to curtail champagne consumption, the next morning's 4:45 AM wake-up time was a real struggle (my only option was a ridiculously early Sunday morning flight).  By the time my bleary-eyed self arrived at the Hilton City Center, I was more than ready to collapse in a hotel room.  The problem?  I'd caught the tail-end of the Harley Davidson convention and after several days at full capacity, the hotel was desperately trying to prep rooms for the next wave of guests.  I was told--by a front desk staffer who could've cared less--that my room would be ready in FIVE HOURS.  She half-heartedly offered to call when my room was available--she didn't.  When I checked back with the front desk a few hours later (this time inquiring with a different staffer), it turned out that my room was ready.  

Two thumbs up to the concierge who unlocked the unused "VIP lounge" and let me set up a workstation in the corner (during my few hours of waiting): it was a blissful escape from the craziness in the lobby of congregating conference-goers and bikers.  The room itself was lovely: a modestly-sized, modernly-appointed 17th floor corner room with a great "user friendly" layout (uncommon in most "converted" hotels).  Plenty of natural light, very nice furniture, a gigantic closet, well-designed bathroom with gigantic bathtub, and great views of the downtown.  Super-soft towels, quality toiletries, easy access to wireless internet (although there is a $10/day fee), and an overall quiet environment.  Props for the impressive fitness center featuring top-notch treadmills, free weights, bosu, medicine balls, etc.  And the ornate, beautifully-preserved lobby is a gorgeous throwback to a lavish time-gone-by; I love admiring these well-preserved gems----constructed at a unique point in history when a handful of people had far more money than time, enlisting craftsmen the world over to create masterpieces.  

My only complaint (besides the initial front desk service--which wasn't terrible, but wasn't remotely pleasant) would be the business center where a printing job (and few minutes of internet access to retrieve a document) cost nearly $30.  

The excellent location enabled me to walk all over the place--including a Sunday stroll to Roots for a phenomenal brunch--and I found myself wishing that I had more time to explore the surprisingly charming Milwaukee city center.  Overall, I found so many things to love at this hotel; really, the best of both worlds: a grand old structure updated with all the modern conveniences.

14/04/10 | Link | Rating: 5.0
12. Ela G.
I enjoyed staying at this hotel - attended a conference.  The conference rooms are nice and well- lit. The hotel in general is beautiful and I like that they have preserved some vintage charm to the hotel, mixed with very ostenatious accents.  The front desk was very friendly and made sure my room was ready for me, since they were updating the TV channels floor by floor when I arrived.  My only gripe is that I requested late check out due to the conference hours, and thought this would be a no-brainer because it is a Tuesday people! They gave me some guff about having to charge me $50 and then after a quick hold for a manager, they said it was ok.  I just wish they would ok these obvious requests without making me escalate to a manager, but I'm still content that they allowed the late check out.

20/04/10 | Link | Rating: 4.0
13. John O.
This is an old building. My wife and I stayed here for the weekend during a Cubs vs. Brewers Series one weekend. I guess it has a water park for kids but I never go to see it. The rooms are kinda small considering the building is old but no dirty. Everywhere you go they are playing classical music in the hallways which gave it a nice feel. Service was good except for their bar. The bartender needed a personality and kept ignoring me when I wanted to order my first drink. I'm not a fan of hotels bars and restaurants but sometimes you have to still stop in. I wasn't totally disappointed with my stay but I may try somewhere else first next time.

30/04/10 | Link | Rating: 3.0
14. nadia a.
I was staying at this hotel for work.  It's convenient to downtown Milwaukee and attached to the convention center.  It's old and it shows.  Most of the rooms are small and I think it's the last Hilton property in the USA that STILL allows smoking in the rooms.  It's kinda creepy with long hallways and warped mirrors at the end of it.  When I got in the elevator creepy music was playing.  I almost expect Jack Nicholson to bust thru my door with an axe!

It has all the amenities for a 'business class' hotel...accept it has a water park and apparently the ideal family get-a-way in Wisconsin in the dead of winter is to pack it up and go to the old schmancy Hilton in Milwaukee and let the boogernuggets loose for the weekend of water slides and junk food!  This is the SECOND time I've stayed at this hotel and requested NOT to be put anywhere NEAR the elevators to the water park, but I guess the front desk heard 'please put me near the water park elevators'.  At night, people party like it's a kegger at the Days Inn and when you call security, they like to roam the halls with their radios turned ALL the way up.  The walls are pretty paper thin.  I've heard entire conversations next door to me.  So, if you are here for work or a trade show and need to sleep, please stay at the Hyatt instead or else you'll be up all night and the kids are up and running down the hallways by 7am!

I will say that the staff here at the door, the bell stand and front desk are very friendly and I chalk that up to good ol'fashioned midwest sensibility.  However, I had to remind the staff several times that I'm a diamond VIP HH member-which I really hate to do because I think it's pretentious, but I endured many a Hampton Inn to get here!  They forgot my lounge passes at check in and I had to call down to get the password for the wifi in my room.  The girl kept telling me it was a daily charge and I had to remind her it's free for their VIP members.  The Hilton is a pretty corporate operation so to have to remind staff about these things and have to chase down people gets old really fast.

Breakfast in the HH lounge is pretty much what you get at Hampton Inns.  Cold hash browns, cold eggs, and instant oatmeal with old weak coffee.  Once they run out, they don't replenish, however I found out that you can use the coupons in the CAFE where there is a more substantial menu.  For that and the bartenders at the Milwaukee Chophouse in the lobby I give my lone star.

21/02/10 | Link | Rating: 1.0
15. Shane A.
Nice old school look on the inside

07/01/11 | Link | Rating: 5.0
16. David L.
If you are staying downtown Milwaukee this is a great spot. Prime location, great rooms, very friendly and helpful staff. Make sure to have a cold one at the Miller Time Pub! (FYI: Order the pulled pork sandwich)

02/09/10 | Link | Rating: 5.0
17. Jennifer Q.
My friend SJ and I traveled to Milwaukee this last weekend to see our religious leader (Lady Gaga) give a sermon...well, a musical sermon I suppose. Since I had stayed here before, I booked this hotel for us, since it's only a few blocks away from the Bradley Center. Being the Divas with Big Egos that we are, we wanted to make sure everyone saw our ridiculous costumes (and oh boy, they did). This hotel is truly a great hotel. It's centrally located in the downtown district of Milwaukee and has great views of the city since it's about a 15 or 16 story building. Plus, there is a Starbucks in the lobby (which is tres important after a night of concert-going). There is also an indoor water park, which we never get a chance to see, because Divas are always busy with their hair and makeup! However, **are you listening Hilton?*** Divas are never too busy to lay outside at a pool! I know this is the Midwest, but it would be utterly fabulous if you were to have an outdoor pool one day -preferably by the next time we come to Milwaukee! It was so hot the night of the concert, we could have bronzed ourselves and taken a disco nap on a lounge chair before the show. Instead, we stayed holed up in our room (which was also fabulous). I highly recommend a corner room. They have a different layout / vibe to them and it almost feels like a suite. I believe they have done some remodeling too because the room seemed even fancier and more modern than before. Large, flat screen TV, a cool satin headboard and really nice sheets are just a few of the touches this hotel provides to make you feel like you are a celebrity. -Or makes you think you really area celebrity when you are not because, again, we have big egos! I highly recommend this hotel. Everything about it is so nice. The staff is super friendly and have a sense of humor -thank god! They were equally awed and in shock at the Gaga spectacle since so many fans were in the hotel! But they were really cool about it! We had a great time and part of it was the great accommodations -highly recommended!

05/09/10 | Link | Rating: 5.0
18. Tony J.
I stayed here for the HLAA Conference. The hotel is located downtown adjacent to the conference center. It is a beautiful looking classic hotel. I loved my end hallway corner room, which had much light. The lobby is beautiful. The honors club located at lobby level was great for my morning breakfast and even evening cocktails. It was an old style classic club design. The hotel restaurant was also great. I was quite surprised and pleased with my very comfortable four night stay. The closed connection to the convention hall was also very convenient during bad weather.

10/03/11 | Link | Rating: 4.0
19. Kitty S.
This is the worst Hilton ever! While the staff were nice and helpful, I had serious issues with the noise level in my room. We stayed on the 8th and could hear the music and drum beats emitting from the ballroom at the Lobby level. We were told that's because the ceiling of the ballroom goes up to 6th floor. On top of that, we could hear the plumbing of hotel all day and night. It sounds like jackhammer going off!!!

29/01/11 | Link | Rating: 1.0
20. Ed G.
Pretty much your typical hotel.  Rooms are nicely appointed and I stayed on the 24th floor facing east, so I had amazing views of the lake.  The staff here has been fantastic.  They have a nice buffet in the morning that gets your out of there for $20 which isn't bad.  have a Starbucks in the hotel is very nice as well.  I guess my bone, which counters some of what others say, is the location.  Don't waste your time in the immediate area as it's shady.  Walk to the Third Ward if you want a decent place to eat or better area.

30/09/10 | Link | Rating: 3.0
21. Amanda C.
be careful this place has bed bugs and some of the worst management i have ever seen.  this place needs major help and they don't care about anything but money and charge for everything.  the night shift is the most amazing I've seen though.  that's the only good thing about this place oh and there are plenty of hookers that frequent this hotel.  good luck with catching an STD shouldn't be to hard since they never change the comforters.

20/12/11 | Link | Rating: 1.0
22. Eddie R.
This hotel has a perfect location close to most attractions. Some of the reviews seemed a little low but our experience was wonderful. The hotel has been recently remodeled and it looked like they are continuing to upgrade. The hotel is very beautiful and the rooms are very comfortable. We ordered room service and the food was excellent. They even called an hour later to see how the food and service was. The parking is quite pricey but you can always park on the street and use the meter parking. The meter boxes take credit cards and they are valid M-F from 8-9. The rest of the time you can park for free. The staff was friendly and the concierge was very helpful. There is a restaurant and a bar located in the first floor. We only stayed one night as we were on way to Chicago. I would definitely stay here again.

27/04/11 | Link | Rating: 4.0
23. Anthony C.
RIP OFF.  I've been going to Milwaukee for Summerfest pretty much every year for about 10 years now and this is the most money I have ever paid for a hotel and it is by far the smallest room I have stayed in.  Besides the room being tiny, they charged $9.99 for wifi, and tried to charge us to use the indoor pool.  If you are looking for a place to stay in Milwaukee try the Hampton Inn just down the block.  Oh and a group of my friends and I sat in the bar downstairs, Millers Pub, and waited for an hour and a half and not once did we even get acknowledged by the wait staff.

29/06/10 | Link | Rating: 1.0
24. Engin B.
I stayed in this hotel because I was attending a conference.

The bad:
- there were bugs on the floor and sometimes on the bed. The building looked quite old, maybe that is why.
- they charged me for some drinks at the hotel bar, but I have never been there. Luckily I have noticed it, and they removed the charges.
-  With all colleagues we booked through the same agency. For some reason they all received free Internet, I did not. I had to enter my credit card when I wanted to use the service. When I brought this up during my checkout, the reception told me there was nothing they could do.
- Some people received free breakfast, some did not. Some who did received a buffet, got something else next day. Overall it looked like things were pretty bad arranged.
- The building is pressurized, when I open the window, pressurized air flies in to the room from the floor. This air smells very bad (probably comes from kitchen, etc.?). The a/c cannot be turned off, it can only be turned up or down. When I felt too cold, I tried to turn it up. This time hot air started to blow in mid June! There was no way to turn it off.
- The rooms were not isolated well, whenever someone walked by talking on the hall, it woke me up.

The good:
- Other than the bugs, the room was pretty clean
- it is pretty central located. However, there are many other options around for better price. I would avoid this place.

08/06/11 | Link | Rating: 2.0
25. Scott H.
Stayed at the Hilton Milwaukee City Center recently with my wife and another couple since our $50 Priceline bid put us there. Overall a beautiful old hotel which I'm sure is one of the oldest in Milwaukee. The lobby and registration area were gorgeous, but we found the actual rooms and corridors to be a bit rough around the edges. Miscellaneous small holes and cracks in the walls, peeling paint, areas of missing baseboard trim, etc. This is an old hotel so I'll accept all of those "charming" things, though. Our room was quite small and the bathroom the smallest I've ever seen in a hotel, but everything was clean and functional. Beds were comfy too. Our friends next door had a much larger room which we thought might have been handicap-accessible, so you might want to ask for a larger "standard" room if available. Overall a nice stay with Miller Time Pub downstairs for a nightcap and Starbucks on-site for morning joe. Parking is pretty obscene for MKE standards at $24-25 overnight, so we chose the more convenient outdoor lot across the street for $20. They say no in-and-out parking, but the place is unmanned on weekends (pay at a kiosk) so don't worry about that.

I'll hope for the Hyatt next time I'm on Priceline, but Hilton was well worth the discounted rate.

30/01/11 | Link | Rating: 3.0
26. Julie M.
I recently stayed here for a conference, and was struck by two things: first, every staff person I encountered was super friendly and very helpful, and second, were it not for the conference, I'm not sure anyone was staying there.  It was _empty_.  Maybe it just seemed that way because the place was huge, but the only people I ran into were employees and other conference goers (less than  200 people at the conf).  

The conference rooms were nice, there were plenty of chairs at random locations on the conference and lobby floors, and the wifi (although 9.95/day) was always on and worked fine.  My room itself was also just fine -- comfy bed, coffeemaker, decent climate controls.

I admit to getting room service for dinner three of the four nights I was there -- I was by myself and didn't feel like going down to the restaurants to eat.  The first night, my burger and fries took 1.5 hrs and the fries were cold.  The next two nights, though, everything arrived w/in the promised 40 mins and things were tasty.  

I paid the conference rate (129) and I thought even that was a bit much.  Had I not actually been attending a conference, I probably would have stayed at the Ramada for 80/night, or used travelocity to find a better deal.

05/04/09 | Link | Rating: 3.0
27. Cory N.
Odd smelling hallway on the 11th floor. Carpets are outdated and worn. Not as nice as the price indicates. Waterpark on site is great for families.

02/07/11 | Link | Rating: 3.0
28. Sherah B.
I was just here as I was a bridesmaid in my good friend's wedding. The lobby was decorated for Christmas and looked beautiful. We were lucky and got a corner room so we had an extra big bathroom (with the sinks in one room and the shower/toilet in the other). The room service was very good and timely as was the wake up call.

The reception was here and it was beautiful! The hotel did a great job of setting everything up and the food was delish!

There is also two restaurants and a Starbucks located inside the hotel.

Overall, I was very pleased. The *ONLY* downside now that I think of it was that it was a bit noisy due to the Army having their annual shindig the same weekend, but what ya gonna do?

06/12/09 | Link | Rating: 4.0
29. Erin B.
I thought for the price my friend and I paid (we booked it on priceline for 80 bucks!), this was a great find!

The beds were comfy, the room was clean, and amenities were superb!  Plus, it worked out well that there was a bus stop right outside the hotel that took us to Miller Park for two dollars!!  You can't beat that!

06/08/08 | Link | Rating: 4.0
30. Leo L.
Loved this place! Great view from one of the top floors, vey nice feel, old style in a good way, feel to the room. We were there on a Saturday in June so the place was packed with guests for several weddings, making it hard to navigate the lobby, which was full of loud, obnoxious locals. Got a rate of $71 (Priceline bid) and parked overnight on the street for free.

03/08/11 | Link | Rating: 5.0
31. Jason C.
I stay here a lot for work.  I love the location, plenty to do within walking distance.  I get very choosy with my rooms, so to fit all my requests I'm on the 6th floor, I don't recommend this floor if you want a view, especially on the even room sides.  Internet is slow as others have mentioned. The HHonors lounges at other Hiltons are much better.

I particularly like the older style of the lobby.  The fitness center had almost everything you need sans a barbell.

21/07/10 | Link | Rating: 3.0
32. Kristi K.
It's clean. It's nice. Service is attentive. Rooms could be bigger, but all in all a nice place to stay. Downtown and close to all the action that is Milwaukee.

Also, it's one of the tallest buildings in the city, and says "Hilton" at the top. Makes it easy to find.

It has a cafe, a bar, the Milwaukee Chophouse is inside, and there is a Starbucks. Plenty of services and amenities. Walls seemed a bit thin, but that's the only downside.

I'd go back for sure.

30/06/09 | Link | Rating: 4.0
33. Ryan L.
It's worth a priceline rate, but not much more.  Of course I was put next to an elevator since I booked via PL, even tho I am an HHonors member.  Was treated like a standard guest, nothing special... no sense of  "we're glad you're here".  check-in was a little slow for the size of a hotel it is.  

VERY convenient to the train station, tho.  literally two blocks away.  

Bathroom was larger than expected.  I honestly don't care a lot about that, but I know it's very important to others.  Actually the bathroom was almost as large as the sleeping area!  Fortunately, I did not wake up due to the elevator being next to me.  It was relatively quiet.

04/06/10 | Link | Rating: 3.0
34. Jessie G.
This hotel had a very nice lobby, starbucks downstairs. The room itself was clean. Little small but it had the essentails. No fridge though, maybe that was in an upgraded room Comfortable bed. The staff was friendly and willing to help. It's a little outdated, but they look to maintain the grounds. It has a kid water park. So, that's good if you have children (I don't know if it costs extra). My only complaint is the parking $24 really! It should be discounted for people staying at the hotel. And I had to pay $10 because I left for dinner and came back so $34 parking.

07/05/12 | Link | Rating: 3.0
35. Traci A.
I liked this place. Yes, it's older but with that comes character. A few other reviews (here and elsewhere) spoke of it being outdated. My trip (in Oct. 2009) was shortly after a remodeling and I found the place to be just fine. Also, I'm a bit of a germaphobe and hate any place that feels or looks dingy and I did not get that vibe here at all.

There's a Starbucks, a bar/restaurant, and another nicer restaurant (a steak place, if I recall) attached.

The staff were friendly and the place is in a great location, as well. I'd recommend this hotel and would stay here again.

20/02/10 | Link | Rating: 4.0
36. Beki H.
Hotel is beautiful, staff is really nice, plumbing is crazy noisy & I am not sure how the Hilton can manage to have such uncomfortable beds in so many different rooms.  For the price they charge the should be replacing those broken down mattresses.

11/06/12 | Link | Rating: 3.0
37. Nathan B.
I am reviewing this hotel because I am on layover at MKE airport due to a flight cancellation.

I work for Hilton hotels (Hampton Inn) and booked this hotel.  I have to admit, maybe other Hiltons look nicer than this one...don't get me wrong, it's clean and friendly (the bellman showed me the Governor's Suite where he claimed Stedman Graham (Oprah Winfrey's boyfriend) stayed recently), but the look just didn't fit my style.  It is more of the classic ritzy setting...but this hotel does get confused on the style they want to use.

My room looks nice (modern contemporary), but was small for someone who had to pay the real price of a night's stay here ($149.00), but for what I paid I am not complaining (for ethical reasons I will not reveal the price I paid).  The Waterpark is only open on weekends, but I was hoping they simply had a pool, but was I wrong.

I roamed around the hotel, but my floor (floor 12), but not my room, smelled like a fancy seafood restaurant...I would of liked to go down to Walgreens to purchase a can of Glade or Febreeze, but that Walgreens closes at 7...I don't know...

One of the bigger disappointments of this hotel is that they charge for EVERYTHING, and I mean EVERYTHING.  Two 1-liter bottles of Aquafina water bottles sit to the right of me, and I was figuring they were complimentary like at Hampton Inn, but again, was wrong.  They are a whopping $4.00!  Tap water for me, please.  The Wifi in the rooms cost $9.95 for a 24 hour period, but the friendly staff waived the fee for me (I don't know whether it was because I worked for Hilton or not...or they were being nice...I dunno...didn't ask any questions!)   I hear breakfast costs, also.

I was particularly disappointed of the business center.  You know how I said that they charge for everything?  It's no different.  It's like this hotel is so greedy!  They have a credit card swiper added onto their keyboards, copiers and fax machines.  Again, you pay an arm and a leg for the evening and they make you pay to use things that they would complimentary use at Hampton Inn!  Greedy, greedy, greedy!!!

There are a few restaurants in this hotel, including a Starbucks (that's a star up on the rating right there...big fan of Starbucks), and it's next to the convention center.  It is close to the Grand Avenue mall, which anchors Boston Store, TJ Maxx and Office Max...which was convenient for me...but the mall shuts down at 7PM, so beware.  

I'm sure there are many things to do at this hotel, but besides going to the mall and meeting a friend at the Hyatt, I couldn't find anything else to do...but the reason of my trip wasn't to go to Milwaukee, so I wasn't that prepared.

But would I stay at this hotel again?  I don't think so (unless I got a good rate like I did this evening).  There is a DoubleTree across the street and a Hampton Inn & Suites up the block, so if I'm ever in Milwaukee again, I will fancy one of those instead.  I do have pictures if anyone is interested.

26/02/10 | Link | Rating: 3.0
38. Jacob Y.
I must agree that this hotel has location...conveniently located in Downtown Milwaukee and not too far from the highway and the convention center.

But the magic stops there.  I booked a junior suite to share with 3 of my friends on a recent road trip to Milwaukee and we were excited by the information that was provided online.  Now, as a Hilton Diamond member, this property fell WAY short of my expectations...especially for a Downtown hotel....and I have stayed at many Hilton properties domestically and internationally, from likes of the Waldorf in NYC and the Drake in Chicago...to Hampton Inns everywhere.

Now, the first room we checked into was VERY nice.  It was on the top floor, and spacious enough for all 4 of us staying there.  ONE problem...no pull out couch.  After contacting them regarding this dilemma, they told me that they did not have a comparable room to check us in, so they changed our room to one that had a pullout couch.  Sidenote (even as a HH Diamond), when I called them about this, it sounded like they were doing me a favor...how about some service sometimes?

When I arrived into the second room, I was disheartened by just looking at it.  But considering we were there for only two nights, we figured it was no big deal...until we realized the AC was not functioning properly.  

Alas, the following morning, I was provided coupons to enter the Hilton Exec Lounge for a complimentary breakfast.  I am usually very skeptical about breakfast buffets, especially free ones; however, I have had great experiences at other Hilton properties when it comes to this.  So when we got there for breakfast, I have NEVER had scrambled eggs sooooo dried up in my life.  It was like eating a piece of sponge.  And the bacon has been sitting on that buffet tray for a while too.  VERY disappointing.  Instead, we went downstairs to the restaurant and opted to PAY for breakfast.

On the upside, the bar at the bottom floor of this hotel was very nice.  We did have a great night out hanging there and the waitress was phenomenal.  Very attentive.  I just wish the hotel was a bit more accommodating as well!

05/10/09 | Link | Rating: 2.0
39. Keith R.
I frequented Milwaukee for an annual work conference  with my previous employer and during my last visit, chose the Milwaukee City Center to stay at.

I can tell you that given the two hotel options, I will be chosing the Hyatt  for all my future stays.  

The first thing I noticed upon checking in was that this hotel has an overpowering chlorine odor to it.   I attribute this to the attached "water park" that they have.    It is so powerful though, that it almost can be considered an irritant.      This hotel is in an older building, the decor is designed to match.  

Upon check in at the service counter, the desk attendants displayed a "holier than thou" attitude.   I was given very unclear directions on how to navigate the maze to my room.  

The building is difficult to navigate, to get to my room I had to navigate a series of hallways and two elevators.   The block of rooms we had for our conference was on the far end of the hotel, which made transitions from the rooms to conference center inconvienent.    

I entered my room which surprisingly was very small.   Granted, I loved the large bed, but it was crammed with the night stands, tv stand, and desk.   The view was of an industrial area of Milwuakee.   The blinds stayed shut most of the stay.    

Even upon checking out, there was no asking about how the stay was, if  I would frequent again, etc.  

Yes Hilton City Center, as much as I love Milwaukee...I can say I don't love you.

27/12/10 | Link | Rating: 3.0
40. Jennifer B.
We come to this hotel every year to have a weekend away with our boys.  We come for the water park, the room service, and the museums.

First up - the Hotel.  The rooms are always clean and the service is spectacular (excellent customer service from everyone encountered).  Location is prime - only a short walk to restaurants and museums.  

My favorites:  Ice cream sundaes on the room service menu and Starbucks on site.  Yay!

Cons:  Sometimes you cannot help your clientele - that is what I keep in mind when we experience the below and we do every year we come here.   This is about the water park.  

Now, my kids aren't perfect angels, but they have manners and dignity - they don't beg for coins to play the games in the arcade, they don't cut in line, they don't snatch from others, they don't use foul language and their parents certainly don't condone any of the above listed behavior.  

You will notice all of the above and more if at the Water Park on a Saturday night.  Just being honest!  So this is your fair warning, but don't let it ruin YOUR time.    

Overall you will have great experience at a good price.  
AND it's close to home - only 1.5 hour drive from Chicago.

13/02/11 | Link | Rating: 4.0
41. Rob K.
The hotel was fine, we stayed here because we got a really good deal on Hotwire.  We paid $70 from a $330 room.

The only complaint was that there was no wifi in the rooms, it was $10 to get access which was completely ridiculous.  There was internet in the lobby but who wants to spend time down there?

We definitely did not see that they charge their own guest to park overnight in the garage.  It was $24 for overnight parking, but when we entered it just asked us to swipe our key card which would suggest that paying for the room gets you parking.  Beware!

23/08/11 | Link | Rating: 4.0
42. Rog O.
Stayed 2 nights at this beautiful hotel. Every single employee that crossed paths with me asked how I was and if there was anything they could help with. I've been to hotels that even the front desk ignores you. We quickly checked in and asked for a high floor. We got a nice 19th floor room with a great view to the north.

- Central location
- Nice lobby
- My daughter loved the water park
- Room service was very good and priced right. I enjoyed the Miller Time Pub Burger. The Sinful 7 Chocolate Torte was divine
- I'm a coffee addict. They had Lavazza in the room's coffee maker plus a Starbucks in the lower level
- Bed was very comfortable
- Large HD TV with over 50 channels

Possible Issues:
- The room was clean but had minor details probably the result of a lousy remodeling crew
- I don't understand why some hotels still charge for wi-fi when even mom and pop motels offer it for free.
- Overnight parking was $24. Some may find this high. For us in Chicago this is a steal so no complaints there.

Biggest issue:
We had a weird maintenance/engineering person insist we called to report a dead phone. When questioned how I would call if the phone was dead he hesitated and asked if he could check the phone. I lost my cool and reiterated that we didn't call. I asked him to walk away. I was well protected and did not feel threatened by the guy at any moment, just aggravated I had to explain myself twice.

Next time I visit Milwaukee, I'll return to this hotel given I find a good deal.

14/02/11 | Link | Rating: 4.0
43. Jessica D.
I feel like I should have got a nicer room for the price. The room seemed run down and it wasn't clean to my standards. The lobby is certainly impressive, if only I could have had that feeling throughout. I'm not saying I would never come back here again, but I was a bit disappointed.

They did allow us to check in super early with no extra money out of our pockets so that was nice.

02/06/11 | Link | Rating: 2.0
44. Denise H.
I stayed at this hotel for about two months during the work weeks while working on a project at a nearby client. For me, this hotel is in a good location; walking distant to my client site. The front desk is friendly, the staff is helpful and the concierge lounge bartender is a sweetheart.

I actually enjoyed the lounge but was disappointed that they only had complimentary appetizers and free beer and wine one night of the week. On the upside, in the lounge you can order from the restaurant downstairs, The Chophouse, with no additional "room service" type charges.

In addition to the Chophouse which is decent, there's a Starbucks and a Miller Time Pub located in the lobby. Skip the Starbucks which is poorly ran and staffed and consider the Miller Time Pub if you're craving a burger and beer otherwise, you'll waste your time and money there. Not feeling the prices at the Chophouse or the grease at the Miller Time Pub, my top dinner suggestion would be the Capital Grille which is only a block away and hands down my favorite Milwaukee dinner spot.

The hotel itself has been recently renovated but if you look hard enough, you can still see the wear and tear. Still, the rooms are nice and adequate for business travel. Where your room is located could effect the strength of the wifi so if you must work from your room, ask the front desk to take that into consideration when assigning you a room. While there I had a few housecleaning/ maintenance problems (dirty room, leaky ceiling) and had numerous room service issues (wrong items delivered, items on menu not available, prices on menu not equal to the price on the receipt). I eventually had to give up on room service all together. The staff was always apologetic and eager to fix the errors but still, it's only so much I can tolerate.

All in all, I'd stay here again.

19/10/10 | Link | Rating: 3.0
45. Robert S.
We came to town for the fair and got a room here off Price line for around $75 for a night

love the location of this hotel to the Amtrak station, or Grey Hound, and easy to get public transportation and all the shops down town like TJ Max

the room I was told was a little smaller than the room my BF got here on his last trip to Milwaukee, but it was fine for me it had a nice big bed and lots of pillows

a nice flat screen TV and lots of plug outlets on the lamps and desk so you could easily charge phones or laptop and camera batteries

the bathroom had these huge towels and good lighting most bathrooms are too dark for me, only thing I would of like would of been a mini fridge to put our drinks we picked up in but we put them in the ice bucket with some ice and it worked, I also like the real glasses I know in the last few years there has been a lot of controversy over maids cleaning glasses with a rag and not actually washing them, so most places now have sealed plastic glasses but I like glass and never had any tummy issues

when we return and we will I will request that we stay here again

09/08/10 | Link | Rating: 5.0
46. emeril l.
Loved this hotel.  It does charge for extras like internet and parking, but it more than makes up for it in charm.  Also for those who want to use a real pool, the concierge can arrange for you to go to the Pfister (about 8 blocks away) for a swim.  

The night housekeeping staff, esp. Erica, is very helpful and willing to go the extra mile to ensure a pleasant stay.

15/04/11 | Link | Rating: 4.0
47. Amaryllia L.
Lobby was much more impressive than what I had expected to see in Milwaukee! Unfortunately, the hallways on the other floors were extremely bland in comparison and felt like a cheap motel.

Once inside the room, you can tell that the beds had recently renovated headboards and the decor was simple and sleek. Bathroom was very disappointing: old showerhead and tub took 5min to drain after I finished my shower. Beds are comfy as usual.

* a bit underwhelmed by everything except the main lobby
* glad they put me on the 18th floor
* cost $150/night
* one step closer to HHonors Gold membership

09/10/09 | Link | Rating: 3.0
48. D Y.
Great hotel, beautiful architecture inside. The staff here were very accommodating and helpful. The rooms were clean and the beds were comfortable.

15/05/13 | Link | Rating: 5.0
49. Nina K.
For the price we paid, the room was small and the wifi in the lobby was slow and when we paid for the wifi in the room it wasnt much better. Some of the staff was nice but one girl who seemed to always be there during our three night stay was as rude as they come.  They messed up the bill even though I called and explained the situation and then re-explained at check in. Roomw as clean but small.

When I asked about the skyway the rude girl said "Its to hard to give directions to it, so heres how you go outside. (it was cold I didnt want to go outside)  when i asked again, they told me it was open til 2am but it wasnt they closed it at 10 so I had to turn AROUND after go halfway through and walk outside at 1am.

All in all, I wouldnt stay here again

30/05/11 | Link | Rating: 2.0
50. LOIS B.
The hotel is a little tired and could use some updating.

However, we were here for Marquette's graduation and staying here allowed us to walk to EVERYTHING.

This is convenient and BOOK EARLY.

15/09/09 | Link | Rating: 3.0
51. Amy M.
Hotel was lovely,but the pool is a complete disaster.  Very much unsupervised, dirty, and chaotic.  Pd for two days and after two hours day 1, there was a poop and puke episode. Pool closed early and who would want to use it the next day. Finding someone to help was impossible.  I suggest everyone stay away from the germ infested paradise landing.  :(

15/05/12 | Link | Rating: 2.0
52. Marc M.
I stay here almost every week because of work.  I wrote a review back in December that stated that I liked the hotel's physical property and most of the staff, but that I had multiple items stolen from my room by the housekeeping staff.  Management did apologize, but otherwise did nothing to resolve the issue.  Today I had another item stolen.  Again, a small item of little value- but the idea that staff is stealing items is incredible.  It is frankly shocking that a hotel affiliated with a reputable national chain would allow such behavior by their staff to be so pervasive.  But it seems to be acceptable behavior here.  I guess it is my fault for continuing to staying here.  I should know better by now.

17/04/13 | Link | Rating: 1.0
53. Stephanie O.
Stayed here again with work in Dec 2012. I still love it. The staff is so super friendly and the location great. They still need to fix the curtains though!

31/12/12 | Link | Rating: 4.0
54. Natalie S.
Great location... but this hotel needs an update.  We were given a room on the top floor that was lovely and remodeled... but when we went to pull out the sofa bed we had requested, it was non existant.  Bummer.  We went downstairs and were told that the hotel was sold out so it was going to be a challenge to get us a different room (whaaa? but we booked the room with the sofa bed AHEAD of time).  We ended up on the 14th floor.  The room was nice but dingy.  The bathroom has seen better days.  

We had the breakfast buffet in the lobby... what a waste.  $16 for french toast that was stale and some dried scrambed eggs.  The second morning of our stay we left the hotel for breakfast and got a much better deal.  Avoid!

17/08/09 | Link | Rating: 3.0
55. Gina S.
This place is awesome.  Coming with a big group, we managed to get a 3 rooms (10 people) for a very affordable price of about $23 each via bidding on priceline (my buddy did this, since I have no idea how to).  

Beautiful chandeliers in the entry and ballroom.  Really classy stuff.  Indoor water park for an extra fee, even.  Rooms are nicely decorated and very clean.  Service is friendly.

Would definitely come back here if I could get the same price.

04/05/09 | Link | Rating: 4.0
56. Megan S.
I stayed here for four nights while doing business in the convention center.  I have to say, it was a nice hotel to come back to at the end of the day!

+ My goodness, they're friendly!  Every doorman, bellhop, front desk person, housekeeper, etc I came across was so incredibly friendly.  I don't think I've ever been in a hotel with people this genuinely nice.
+ The building had a fantastic historic look and feel.  Nice to see that so many of the original details have been preserved.
+ Easy access to the convention center.  There's a sky bridge from the hotel, but depending on which part of the convention center you're heading to, it's probably shorter and quicker to just go out the front door and across the street.
+ The room was clean and well-appointed.  Bed was pretty comfortable, the TV was nice, easy-to-use coffee maker, full size hair dryer (look in the closet), etc.
+ Nice view of the city.  I was on the 18th floor and had a corner room.  Granted I was looking down on a roof full of air-conditioning units, but you can still see quite a bit of the city.
+ Yes, as other reviews have mentioned, my room was friggity-freezing when I walked in.  But there's a very responsive thermostat.  If you don't like the temperature, change it.
+ While there's a water park on the 6th floor, which mean there are lots of noisy children about, the hotel does a good job of segregating the families to their own floors.  Yay for no minimally-supervised children running up and down the halls!
+ There's a Starbucks on the first floor.  They're not priced any higher than usual just by virtue of being in the hotel.  Very convenient for breakfast.

- Other than being close to the interstate and the convention center, the location kind of sucked.  EVERYTHING around the hotel closes early.  I walked a couple blocks to a Walgreens on Saturday night only to find that it closed at 6pm!!  There are a few restaurants several blocks away, but there's nothing in the way of a pharmacy, convenience store, grocery store, etc nearby.  Even the gift shop/convenience store in the hotel closes kind of early.  If you need drinks, snacks, or headache medicine after a day with your co-workers, plan ahead.
- You have to pay for WiFi in the rooms.  Boo.
- The garage attached to the hotel is something like $24 a day.  Yowzah!  The lot across the street is $10 a day, but the tickets expire at midnight and you will get a parking ticket if you don't go out there and buy another $10 pass.  The garage next to that lot is a little cheaper.  There's also some metered parking.  None of it's ideal.
- Electrical outlets by the bed were scarce.  I had to unplug the alarm clock to plug in my phone.

Bottom line, I loved my stay here!

10/08/12 | Link | Rating: 4.0
57. Chris G.
Now, if you are not into the all-you-can-eat-fest that is this amazing Hilton Breakfast Buffet, the chef does offer a made-to order brunch menu with corned beef hash, benedicts and all sorts of omelets. Also for only $16 per person, there is a wide selection of food to choose from. "Come hungry and leave satisfied" should be the new saying for this hotel brunch option. The attached parking garage is also an added benefit. For only $5, it beats driving around to try and find parking when there is an event in town!

Read the full review on MilwaukeeBrunchReviews.c… - milwaukeebrunchreviews.c…

23/10/11 | Link | Rating: 4.0
58. Steve M.
Walking into the lobby/check-in area, you get a sense for older grandeur.  It's easy to place yourself back in the 30s, imagining a piano player in the lobby, and awesome zoot suits all around.

Rooms are small-ish, but comfy, and have modern TVs, furniture, coffee makers and seriously comfy beds.  The "Indoor Water Park" is bogus.  Overrun with kids, loud, and not really a place that I'd want to spend any time as an adult.

Location-wise, it's hard to lose here.  Walk to the Bradley center, across the river to all sorts of fun bars and restaurants, and even a few blocks away to the lake.  Milwaukee is super walkable, and this hotel lets you do just that.  

I nabbed it on Price line for about $90 a night, which after reading all these reviews isn't the cheapest deal around, but I'm still happy with what I paid for.  I'll definitely stay here next time I'm up in the M'KEE.

14/12/10 | Link | Rating: 3.0
59. Jesse T.
Small room, but whatever, the insult is that they nickle and dime you to death.  Nice bottle of water in the room, $3.  Charge you for WiFi in the room, tried to charge me $20 for use of the business center to print boarding passes, even though the computer stated that there would be no charge.  (credit card company rejected the charge the next day)  No free breakfast.  Good restaurants and bars in the lobby, check in and check out is easy, concierge was polite and very helpful.

24/09/12 | Link | Rating: 2.0
60. Mimi E.
Oh, Hilton! How badly I wanted to like you and enjoy my stay. And oh! How you let me down.

I recently stayed here for a weekend and shared a room with 2 of my favorite homies. Because my dear homie made the reservation and put the room in her name, I called to see if I could check in before she arrived. Calling the front desk, reception hung up on me twice. Then, when I finally got through I explained my situation and asked if I could check in. They had me by name, so I was in luck, I could. I asked her what I would need to check in (meaning my drivers license and my credit card or just my drivers license since the room was reserved under another card) and was asked "Well...haven't you ever checked into a hotel before?" WHAT?! I calmly say that each hotel has different policies when multiple people are in a room. She literally hemmed and hawed with "ummm, let me think, ummmm" and then said "how about we just go with all you need is your drivers license. Just your drivers license." Umm... lady, if I wanted to guess, I didn't need to call you. But fine.

Land at the airport, no shuttle from the hotel to the airport. I wasn't expecting it, but seeing all the other hotel marked shuttles burned a little bit. Take a taxi, $30 drive. Cool. Get out and the hotel is not some calm serene spot. Its a zoo. Literally, there's a "water park" on the 6th floor. I'm trudging through the zoo and arrive at the front desk. They want my drivers license and my credit card. They want to charge the whole stay, plus $100 incidentals, and $24/each night if I have parking. I ask if the charge can be split amongst the three of us. She says no. Maybe, the woman on the phone could have given me the heads up? I give my card, there's a switch at the front desk, and the next girl says "Oh, there's three of you? Want it on three different cards equally, or just put it all on your card?" Okay...now there's an option...

Give my card, get charged a third of the price, and go to my room. Room is nice. Bed is comfy. Room service from 11am -12am. Weird things were wrong like most of the outlets didn't work. Wi-Fi isn't free.My friend didn't have a shower curtain. I was super excited for the Peter Thomas Roth bathroom stuff. Except for the shampoo and conditioner (which was nice), its the cheap PTR, stuff specifically made for a hotel and nothing representative of the luxurious line I know and love. The water park was more like a pool with a lot of pool toys and stuff.

If I find myself in this city again, I'll stay elsewhere.

28/09/12 | Link | Rating: 2.0
61. Christie S.
Stayed here over the weekend and it was fabulous. The room was very clean modern and staff was very pleasant.  The fitness room was almost as good as a real gym with cardio machines, weight machines, benches and free weights. Did not park at the hotel due to the $24/ day fee but there's a parking lot across the street paid $18 for fri-sun. Love that there was a starbucks in the hotel. Also one last thing great location walking distance to everything. Great deal on hotwire too

29/04/13 | Link | Rating: 5.0
62. Zach Z.
My wife said this place was cool.  I have to agree.  The entrance is pretty cool and they have a REALLY nice, large common area of the hotel.  It has places to eat, get drinks, a c store, a huge bar.  The room was nice too, a bit small but with how impressive the rest of the hotel was, we spent our time there anyways.  Pretty nice hotel that looks very classy!

19/07/13 | Link | Rating: 4.0
63. Chris E.
This is one of few full-service hotel choices in the Milwaukee area; I've come here for client work for 15 years and am amazed that no other hotels have set down roots here.

Despite the "one-trick pony" nature of this facility, it's in good shape, well-cared for. Staff are proactive and friendly, room service is fresh & fast, rooms are quiet. The location is great - it's not hard to get out to clients in the 'burbs at all.

Biggest drawback is pricing - self-parking is $24/night, room service fees are very high, room rates are on the high side. And - with no competition, can you blame 'em?

Ah, well.

18/04/12 | Link | Rating: 3.0
64. Errol B.
I would have given this place 4 or 5 stars but:

BEWARE if you use the "free" business center computers. Every time you use one you have to swipe a credit card or debit card for "authorization." It puts on hold $20 EVERY TIME you use a computer. Nowhere in the hotel brochure in the room, on the computer itself or on the web site is it stated THERE IS A $20 HOLD ON YOUR ACCOUNT EVERY TIME YOU USE THE COMPUTER. This hold will not come off for at least 24 hours. Shame on the Hilton for not clearly relaying the information to its guests.

Also, they put a hold on your card of $40! at check-in for possible incidentals that supposedly gets removed after 48 hours.

Shame shame shame.

Other than these issues, it is a pretty good place to stay and has good food in the restaurants in the hotel. The location is perfect for casino trips.

Bonus for the Miller Time pub.

03/03/12 | Link | Rating: 3.0
65. Mike M.
The building is fairly stunning.  The large communal areas are spacious and look luxurious.   It's just steps away from shopping and restaurants.  The rooms were fairly large, and had an upscale feel.  I got a deal on Hotwire, otherwise I'd have never booked this place (the normal rates are crazy).   If you can get a deal, it's not a bad choice.

18/05/12 | Link | Rating: 3.0
66. Katie H.
Stayed Fri/Sat night for $50/night through Priceline.  While the hotel itself was fairly outdated, the bed was comfortable and the staff was helpful/friendly.

Why then the 3 stars you ask?  There was a large suite at the end of our hallway and we were kept awake both Friday & Saturday nights by a large party taking place in the suite and in the hallway.  Guests at the party had no care or concern for other paying hotel guests as indicated by their loud laughing, yelling, shrieking and talking in the hallway from 11PM-4AM.  We could literally hear beer cans opening from our room 6 doors down.

The noise level was finally brought down about an hour later after multiple calls to the front desk.  When the front desk says that they'll send someone "right up" they mean that they'll call the suite and ask them to quiet down.  That doesn't cut it!

Also, there is no free adult pool.  There is an indoor "waterpark" with a $18 entry fee...good joke!

I will not be staying at this hotel again, the Hyatt is right down the street and it's modern and comfortable.  As I told my fiancé, I felt like royalty at the Hyatt and peasants at the Hilton.

19/03/12 | Link | Rating: 3.0
67. Janelle C.
I don't know what was going on when I stayed here. I am not pleased with my experience.
Right when I got into my room I went into the bathroom to shower. There wasn't a shower curtain & the bathroom fan wasn't working.

It took 35-40 minutes for housekeeping to deliver & install the curtain.
I definitely got the short end of the stick with this Hilton experience. After this stay I question the Hilton brand, I feel like they are lacking quality and definitely unsatisfactory.

Another thing: thin walls. I was not happy with the experience, but at least I had a place to stay.

27/07/12 | Link | Rating: 2.0
68. Jeffery S.
I was recently here with the Mormon Tabernacle Choir and had a WONDERFUL stay! Thank you for hosting us and being so hospitable! We hope to come back again someday!

25/06/13 | Link | Rating: 5.0
69. Jenna S.
This place is starting to grow on me.  We've stayed here twice now and I think it's my preferred place to stay in Milwaukee.  They seem to always have deals on Hotwire.com (it's the $59 option in downtown Milwaukee), which is totally awesome.

The rooms are large and the linens are excellent.  Comfy beds, lots of pillows.  Flat screen TV, in-room Lavazza brewing station (awesome!) and a work station.  

In/out parking garage connected to the hotel (about $25 per day), two restaurants in the building and close to everything.  

This is my go-to hotel in Milwaukee!

21/04/11 | Link | Rating: 4.0
70. Michael G.
Historic hotel!

16/11/13 | Link | Rating: 5.0
71. Jeff E.
Nicely appointed rooms, a courteous staff, decent location.

Not a bad option; slightly pricey though.

13/12/12 | Link | Rating: 4.0
72. Mark P.
Hilton is a grand old hotel, with excellent service and well kept rooms. Definitely one of the best places to stay in Milwaukee !

17/05/14 | Link | Rating: 5.0
73. John G.
I booked this room with HiltonHonors advanced purchase $127.00. My friend booked the room 2 weeks later and got it for $54.00. I asked for an adjustment and they they told me I was S***OutOfLuck. I now find it funny that they call their reward system HiltonHHonors. It is anything but that. Please cancel my HiltonHHonors membership. I'll stay somewhere else for a better price.
Account 935394479

24/02/13 | Link | Rating: 1.0
74. Renee S.
This is a nice place. The staff are friendly. The rooms are clean. The building is pretty cool given that it's an old historical building. We had a wedding in the Old 3rd Ward so this hotel was in close proximity, making it easy to walk. Would I stay here again? The logistics dictated our stay. I have no complaints. Honestly, I'm more of fan of smaller boutiques or B&B's. But I have no complaints about this place and had a lovely stay.

07/10/13 | Link | Rating: 3.0
75. Adam H.
After reveiwing the wrong Hilton in Milwaukee, I needed to correct my error and be sure to post this on the right page... We were in town for a concert at the Riverside theater and chose the Hilton for our headquarters which was a great step up from the Ramada. The hotel is very classic and ornate; it gave us a Tower of Terror feeling (in a good way).

The room was clean, and the cleaning woman, Brittany, was very friendly and informative. We stayed on the level with the fitness room, and we were very impressed with what they had to offer, if we were staying longer we might have had a chance to check it out. We took a peak at the water park just to see what the interest was (a lot of families in bathing suits walking around)...and it was a standard water park as expected.

Eventually at the end of the night we came back to eat at the resturant near the lobby and I completely enjoyed everything I ate. Chicken and bacon are an excellent combination. I would absolutely revist the restaurant if I were to come back to the Hilton.

Ultimately I'd like to come back, but I'd need a reason to visit Milwaukee so until then I'll have to be patient.

11/02/13 | Link | Rating: 4.0
76. Evan L.
downstairs is the best breakfast buffet in Milwaukee, not rating the hotel but its a very nice building

13/11/14 | Link | Rating: 5.0
77. Jay P.
AWESOME!!!  This place is fantastic.  They have four different places to get food in the building, there's a starbucks, multiple lounges and ballrooms.  The staff is friendly and helpful and extremely accommodating.  Room service food is very good and taxed but not insanely expensive.  And they allow pets!  The building itself is charmingly aged and very unique for Milwaukee.  Will stay here every time I visit Milwaukee!

06/11/13 | Link | Rating: 5.0
78. Jen S.
The hotel was decent, though our room looked like it had been an updated janitor closet that they made into a room - it was tiny and hidden away.  Rooms seemed to be the same you'd find in any cheaper hotel.  The woman who checked us in wasn't very friendly or helpful, and seemed generally annoyed to be working.  But overall, the worst part was that we had to pay $20 to park per night.  We just happened to be in town over Summerfest and not sure if that is normal price or it was increased because of the popularity of the parking location.  The bar/restaurants attached to the hotel were really good.  The decor has a lot of potential, but overall it felt too stuffy and matronly.  It was a disappointment when we were traveling through Milwaukee.

11/08/14 | Link | Rating: 2.0
79. Damon R.
I have experienced much better hotels with better perks.

I took two trips here and they were pretty much the same.

My daughters birthday she wanted to go here for her gift. Problems from the jump, My Children who were at the time 8 9 and 10 were sent back to the room because they had to be escorted by a parent? hmm i didn't want to spend my entire time down stairs in the tropical humidity.

Second problem, it was a 40 charge to use a microwave! I could have went to walmart purchased one and used it the room. At least when i leave the hotel the microwave is coming with me!

The first time i stayed the room was excellent. It had a living area with a detached bedroom. The second time i stayed it was in a room that was really close to other rooms and i guess my kids made the neighbor mad? It a water park in the hotel can you expect for it to be totally quiet?

Parking is not free you have to pay daily for it and its not included in the room packages. The wifi is also not included in the room packages it has to be purchased separately.

I did enjoy the local in proximity to the eateries and the mall. The decor is exquisite and reminded me of a Titanic area establishment.

With that being said would i take my kids back for the water park? No. Would i go maybe for a night or two with a guest? Maybe.

15/02/12 | Link | Rating: 2.0
80. A L.
Try to stay anywhere else. The room wasn't bad but the Pub staff was more than a little tipsy. Actually they fell down a couple of times while chasing each other through the pub.....could explain the low food quality.
The second time we tried to stay there (figuring we would eat elsewhere) we had an emergency at home and had to reschedule a meeting for several days later....Hilton would neither refund the money nor apply credit for the room to another date. To top it off I had to make five phone calls to get to the person who was "authorized" to help me. Not my idea of customer service. If you have any other choice, don't stay at a Hilton.

19/02/14 | Link | Rating: 1.0
81. Elizabeth G.
I can't say enough about how wonderful the Hilton was to deal with for our wedding reception.

The hotel itself is gorgeous, especially for a winter wedding like ours. It was decorated to the nines for Christmas, with velvet ribbon and gold ornaments everywhere. There are so many different environments within the hotel that our photographer had a field day -- ornate ballroom doorways to frame a shot; a marble spiral staircase; this incredible gilded ironwork door/wall that can makes such a rich background for your shot.

Many of our guests commented on how good the food was. We did a tasting a few months before the big day, and some of the food was very salty; they actually listened to our feedback and adjusted the salt levels for the event. The chef also worked with us to come up with custom menu options (we wanted a local fish and a vegetarian option that wasn't an afterthought). At no point did I ever feel like I was annoying them with requests to personalize our day. Everyone we dealt with were consummate professionals with a great attitude. They thought of every detail and made sure things ran smoothly for us.

I appreciate that the Hilton gives you 14 days to look over your contract while still holding your date, before the deposit is due. This takes the pressure off and lets your really look things over thoroughly.

From start to finish, the people we worked with (primarily Maggie - thank you!!) went above and beyond. When the church we had initially booked fell through, she sent us suggestions for others, including the one we ended up using for our ceremony. Not being from Milwaukee, we needed some advice on locations for pictures, and she provided that, too. When I arrived at the hotel 3 days before the wedding, with a bunch of last-minute tasks to do, the staff was extremely helpful -- for instance, letting me use the paper cutter from the front office to trim some table tent signs.

There were a number of small billing mistakes (as there inevitably would be with any event of this size), but the accounting office resolved them quickly and cheerfully.

One tip for people staying here: the hotel is shaped like an H, and the rooms on the center part of the H were overheated when we were there. The weather was unseasonably warm and I guess the hotel and turned off the A/C for the season already (not unreasonable in December). But just the heat generated by concentrated people and machinery made those rooms very hot, and some of our guests had to move to the sides of the H in the middle of the night -- just something to keep in mind when checking in.

16/02/13 | Link | Rating: 5.0
82. Riccardo S.
Well, to start off, I didn't have a choice in the selection of this hotel, as my firm booked it for me during a random ricochet through Milwaukee for a business trip.  Being both a Starwood and IHG Platinum, I'm somewhat leery of wandering outside of my comfort zone where my comfort is involved, but I set my expectations low and knew I just had to roll with it.

The lobby is very lovely, with some classic old-fashioned touches that are sadly all-too-rare in most of my travel destinations.  It shows that much care goes into the maintenance and polishing of all that wood.  

The downstairs bar is a fun place, with a good beer selection, which was of course to be expected when touching down in a city renowned for beer and brat.

The room...well, with no status, I didn't expect nor receive much.  My little cubby would have elicited a shrug and a one-night "oh well", except for two things: the last guest had probably bathed in his entire bottle of cologne (and liberally spread a second bottle onto the walls and carpet), and the air conditioning didn't work.  Gagging, I rang down to the Front Desk, and they were more than happy to accomodate me, moving me to a lovely upgraded room at the back of the property, which was delightfully chilly and odor-free.

My one word of warning - allocate extra time coming in from the parking garage.  I got lost about 3 different ways on one trip from parking my car.  The signage is poor, and the floors empty with the water park closed, so just follow your ears until you hear signs of life from the lobby.

I'm not sold on Hilton, but quite happy with my experience at this property.

04/06/12 | Link | Rating: 4.0
83. Lou H.
I was in town to see the A's take on the Brewers and got a great deal on hotwire for $67 plus tax for the night. (3.5 stars, Milwaukee city center)

Very clean, very big, best describes it. There is a Starbucks inside on the first floor.

It is a few blocks away from the Riverwalk, so you can walk it if you want or move your car around and pay the dirt cheap parking prices they have in town.

The hotel has its own parking garage next to it. It was $24 to leave the car there overnight, which is not bad for a city. You swipe your room key at the garage gate to gain access to the garage, same with when you leave. This keeps track of how long your car is there. They will put the cost on the credit card you gave them for incidentals.

Freeway access was very quick and easy and we also visited Marquette, which was just down the street.

The tv in the room was nice and got a lot of channels.

I would totally stay there again for this price. Milwaukee is a good town.

09/06/13 | Link | Rating: 4.0
84. Jen P.
On our road trip vacation, we realized we had forgotten to book a hotel for the 4th of July! Thanks to Priceline, we got an EXCELLENT deal on this one.

+ The hotel is majestic outside and classic inside.
+ Great view from our room
+ Cheap parking- heard the garage was expensive, however, there is a lot directly across the street where you can park overnight for less than $10. We could see our vehicle from our room.
+ Location- we walked anywhere we needed to go.
+ Didn't test out the indoor water park, but thought it was cool that they had one!
+ Thanks to the Negotiator, the price couldn't be beat

+ Tiny room. One night was fine, but I couldn't have spent several here.
+ Walls were a bit on the thin side, you could hear outside noises

19/07/12 | Link | Rating: 4.0
85. Lawrence Y.
We stayed here some time ago and found the hotel to be very charming.  One of the girls at the front desk was nice and helpful in recommending things to do, and places to eat, but a little bit of a ditz. Parking is not free and was something like $20 per night. Our standard room was nice and we had a decent view from a higher floor.  Had a great night's rest on the comfy bed. The bathroom is on the tighter end, though. The hotel bar was very nice as well, but a mixed crowd.

26/09/13 | Link | Rating: 4.0
86. Laura H.
This hotel is pretty standard, although it seems the walls are a bit thin so if you have loud people next door or are near the elevators you might hear a lot more noise than we did. The bathroom is REALLY small, you can't even open the door all the way because it hits the shower bar (which was one of those curved ones). There is hardly any counter space to get ready. Probably not an issue for guys. If you are staying with someone you won't be able to get ready at the same time. The fitness center is free and has around 3 treadmills and 3 ellipticals along with some weights. It was pretty busy when I went on a Saturday morning. There isn't any space to stretch.

This hotel is in a great location if you want to explore Milwaukee. There is lots within walking distance and it's also easy to park if you prefer to have easy access to your car. Don't park in the hotel's parking, there is $5 parking in an outside lot next door.

17/09/12 | Link | Rating: 4.0
87. Kristin M.
We got a Travelzoo deal for $139 and stayed here for Summerfest.  Unfortunately they were booked for our second night, so we could only stay one.

The lobby is beautiful, total 1920s decadence.  The rooms are nicely appointed, but ours smelled like wet dog.  The walls are also very thin, and our room had an adjacent door to a family with a small child who woke up at 6am.  Luckily they have a full cable tv lineup to drown out the cries.

The hotel charges $24/day parking, but there is a lot right next door that's only $5/day.

Service was mixed, my first impression was not good as the girl who checked us in appeared to be annoyed that we would show up before check-in.  The concierge, however, happily checked our bags so we could go get some lunch (Rumpus Room, review to come!)  The next check-in girl appeared not to believe us when we said the big dog we were admiring in the lobby was not ours.  Did she think we were trying to pull a fast on on her and dodge a pet charge??  Housekeeping tried to get in our room to clean despite the Do Not Disturb sign being up.  Weird.

Overall it's impressive to see but not the best place I've stayed.  We were lucky, however, to find a decent deal on a high demand weekend.

11/07/12 | Link | Rating: 3.0
88. Justin L.
Not a review on lodging...

Very old, antique-y building. Went to the ballroom for a dance and it was spacious. It's nice for a gathering but the decor is too old looking. I like modern architecture so if I were to have anything hosted, it probably wouldn't be here.

30/01/13 | Link | Rating: 3.0
89. Chelsie P.
The hotel was beautiful! The location was excellent. Just a few blocks from the Riverwalk. No need to drive or take a Taxi. There was a parking garage beside the hotel, but Saturdays after 6PM and all day Sunday street parking is FREE!!!

The room was quaint and well appointed. The amenities were modern yet they didn't interfere with the regal feel of the room. The beds were really comfy too. That's the MOST important part!

The GEM for me was the breakfast buffet!!  They had smoked salmon, capers, an omelet station, pastries, bagels, fruits, cereal, oatmeal, coffee, tea, juice... it was all delicious!

09/08/13 | Link | Rating: 3.0
90. Sherri K.
I love Hilton properties, but this one is kind of weird. It is in a really old building. It looks like more of an old school traditional hotel. But, the quality is still there.
There is a Chop House on site, as well as a bar and Starbucks, so if you are thirsty AT ALL you can find something to sip on here. Not to mention great food.
The rooms are standard. Dark wood. Comfy bed. Cool Temps. There is a gym on the 7th floor which is odd, but good.
It is on a centrally located street with lots of shops, restaurants and things to see and do out and about in Milwaukee.
Wifi and airport shuttle. Perfect.

19/10/12 | Link | Rating: 4.0
91. Sherri T.
Favorite hotel in Milwaukee downtown area. I stay here quite a bit for work. Several restaurant options in the hotel and walking distance to a lot more. Hotel staff is very helpful, even sending the van late one night to pick quite a few of us up.  Parking garage can be a little crazy, but I've never had an issue finding a spot.

12/10/13 | Link | Rating: 5.0
92. Robert U.
This is a great hotel in a great location.  I loved it and would not hesitate to stay here again.

- Downtown location, walking distance to restaurants and stuff;
- Modern and well updated in the rooms (bathrooms, electronics, etc.);
- Beautiful, old lobby, light fixtures, floors, walls, etc.;
- Service is professional.

- It's not cheap, but hey, it's a nice, downtown hotel;
- Parking is expensive, but again, it's downtown, what do you expect?

13/03/13 | Link | Rating: 4.0
93. Jacki S.
We stayed here on our first trip to Milwaukee. We had just gotten married at city hall in Chicago that morning and wanted to take a quick weekend trip. When we arrived at the Hilton, we mentioned that we had just gotten married, and the staff (Austin and Brittany at the front desk) immediately upgraded our room and offered to send some champagne to the room. Brittany also told us she would comp our parking for us the next morning.
When we arrived in our room, we found a large king-sized bed, a couch, desk, and armchair. It also had a large flat-screen tv. Moments after setting down our bags, we received a knock on our door with 2 house-made desserts, a bottle of champagne and some root beer. It was such a lovely welcome and we really appreciated the effort made by the front staff.
After spending the evening out on the town, we arrived back at the hotel and enjoyed the Peter Thomas Roth toiletries provided in the bathroom. We decided to watch a movie in bed, and the mattress was DIVINE. I did not want to leave the next morning. I was also pleased that they allowed us the late-checkout. We will definitely return the next time we are in Milwaukee.

26/01/14 | Link | Rating: 5.0
94. Jayson J.
This is my hotel of preference when in Milwaukee.  It definitely has some character and history in the architecture.  To spend a few minutes in the lobby before leaving for the day can really help you to start your day right.   The rooms are on the small side, but this is typical for any of these older properties.  My room had everything you would expect and the bed was comfortable.  I enjoyed breakfast, but did not have a time to check out the lounge.  The bar served its purpose in terms of decent martinis and a few pleasant patrons to make small talk with while waiting to depart for dinner.
A colleague used the gym and said he was very impressed.  I slept off a slight hangover so no working out for me!

14/01/14 | Link | Rating: 4.0
95. Pippa R.
Nice hotel. Great location. Staff is very accommodating. Rooms are spacious. Hotel connects to convention center via above ground walkway. Very nice young man at entrance to greet and assist you. His name  is Parker. Took the time to ensure we had all that we needed and provided options for sightseeing. Wonderful service attitude c

16/07/14 | Link | Rating: 4.0
96. Sam K.
We love our stays and I say stays because every time, we are in Milwaukee, we always make sure to spend it at the Hilton Milwaukee City Center! It's near everything- which include -all of our favorite delicious eateries! Always so accommodating to all of our needs plus they are the only hotel in Milwaukee who is pet friendly with small pets like our baby girl, Bella, whose a 1 year old Pom- Yorkie. We love it here!!

30/06/14 | Link | Rating: 5.0
97. Timothy M.
Let me start off saying I'm very Hilton loyal and am part of their HHonors program. Diamond status by the way. Balling!!!  From traveling and being to all their different chains I have an idea of what to expect from them on my visits. The service here was great. No issues with check-ins. Only issue I had was paying fifty (50) dollars for an upgrade. It's usually complimentary for diamond members but because it was during the Northwestern Mutual convention (which I was attending because I work for one of the vendors there) and the hotel was sold out they said that's the best they could do. They also wouldn't honor my corporate rate. That didn't make me so happy but I get it with the hotel being sold out. Always get screwed by those fine prints. The hotel itself is pretty old. The air conditioning units in the rooms don't work to well. I was a lot warmer here than across the street at the double tree the night before. The king suite I had was a decent size and updated. I might return but for the money and experience I would stay at the double tree (Hilton brand) across the street.

22/07/14 | Link | Rating: 2.0
98. Charles F.
A nice hotel well located to much of the city attractions (Stadiums, Water St, Convention Center, River Walk)... close enough to hit other areas like waterfront, 3rd ward, harley, the casino and many restaurants with a short cab trip.

The quality price balance here is pretty good.  This used to be an upscale hotel at one point, but is a bit old now and many aspects appear dated.  Still the service is good, they have a good bar and restaurant in the ground level (Miller Time & Chop House).

02/07/14 | Link | Rating: 4.0
99. Apple S.
I'm compelled to write about the Hilton Milwaukee City Center. This hotel is by far, the best hotel my company booked me at. It has charm, history, and grace. The service was phenomenal and the hotel staff helpful.

The upside to staying here: close to the convention center, close to restaurants (Miller Time was delicious and conveniently situated inside the hotel) and mall (although I didn't venture out to the mall). Since, I was booked under a group I only paid $5 for a refrigerator and $5 for a microwave. I also received complimentary parking right next door with privileges of going in and out of the garage.

I stayed in Room 1717 near the elevators and Iucked out as the room was spacious with 2 sleeping beds and 2 windows overlooking Milwaukee.

The downside is that the bathroom was small but the deep, hollow bathtub made up for it when your in need of a relaxing bubble bath at the end of a work day.

04/03/14 | Link | Rating: 5.0
100. Lukas S.
I'm from Milwaukee originally and have never been inside this hotel. From the outside it looks like a very old hotel and completely different from what I would have expected! The inside is absolutely gorgeous and has an old-time feel to it while merging with modern technology. All the areas of the hotel are very clean and sleek. The front desk staff are very polite and professional and even asked us if we had a floor preference. We booked our hotel through hotwire and got it for $49 on a Saturday night! When we got to our room we found that the average cost per night of our room was $350! The room was nice and very clean and spacious. We did not explore the hotel too much but did eat at the Chophouse which we highly recommend if you're going for a romantic dinner or pre-show meal. The only part of our stay that was somewhat annoying was the noise we could hear from the adjoining room. The people next to us had kids and we could hear the kids playing and the TV. It did not affect our stay, it just was something we noticed that we thought would have been annoying had we indeed paid $350 for the room! The only other thing I did not like about our room was that I practically screamed everytime I flushed the toilet! It was SO loud to flush you almost felt like it was going to suck you down with it! other than that, a great stay!!

03/05/15 | Link | Rating: 4.0
101. Kevin S.
Nice place, great location. Clean, friendly staff, parking is $$$$$. Bar is a lot of fun with great food

13/01/15 | Link | Rating: 4.0
102. Vivekananda C.
One of the old buildings in town I guess. Expensive parking (24 usd per night). Few blocks away from most restaurants. Woyld have been great if they offered free wifi. Couple of room interiors needs to be fixed.

03/11/14 | Link | Rating: 3.0
103. Bruce K.
Glorious classic hotel with a lovely lobby that evokes the 1930's art deco days. This is a full service Hilton hotel and it has all the features that should be expected in a branded property - a bar (the Monarch), a less expensive restaurant (the Miller Time Pub and Grill), a more expensive restaurant (the Chophouse) plus a VIP lounge for Hilton rewards elite. They have a proper Starbucks on the ground floor and a business center with computers and a printer.

Two different weeks here, I had two different rooms that were each adequately sized and outfitted - a work desk with four power outlets, a desk chair, a sitting chair/sofa, a large flat screen television and a coffee service. Each had the smallest bathroom - I had to close the door in order to get into the shower. But there were sufficient towels - enough for three people!

The room was quiet and I could not hear any noise from the neighbors or the hallway. Sadly, the window did not want to open but I did have a lovely view towards the East and could see the lake and the taller buildings of Milwaukee.

Lots of nearby restaurants and if you're here for the Delta Center (soon to be the Wisconsin Center), there is a sky bridge so you don't have to go outside.

Wi-fi is free for Gold and higher level Hilton Honors members.

Yes, I would stay here again.

23/05/13 | Link | Rating: 4.0
104. Thomas H.
The Hilton is exactly what you would expect of downtown Milwaukee.  Has a very historical feel.  The ballrooms are ridiculously opulent.  Most rooms are recently remodeled and nice.   Excellent location within walking distance of convention center, Marquette University, Third Ward, Water Street, Bradley Center, and downtown.

02/02/15 | Link | Rating: 4.0
105. Barb S.
The people are so friendly and helpful, always said hello to you when they saw you in the hotel, and asking if they can help you.  The room was clean and a very nice size, rather large really.  The bathroom was small, but that did not bother me a bit.   The courtyard is a nice also.  Upon check in, I requested 2 foam pillows and was told that they would be delivered.  The next morning I went to the desk and told them I ordered the pillows and did not get them and I would like 2 foam pillows and 2 blankets.  I was told they put in a housekeeping request.  At about 5:30pm I called down to the desk and explained the request and non deliverance of the pillows and blankets.  I got a sincere apology and was told that they would be delivered right away.  They were delivered within 15 minutes.

Breakfast in the cafe was always good, service was great and fast.  Marcella is great, we had her both mornings.  We had a late lunch/early dinner at The Miller Time Pub, around 3:00.  The fish fry was good, but I surely would not call those potato pancakes, more like potato coins.  Basically flattened tater tots.  With those coins, they could have skipped the applesauce and give a slice of buttered bread instead.  The fish and coleslaw were both good.  The server was great and very attentive.  That night we had room service and ordered 2 fruit plates.  They came in a very timely fashion, actually sooner than promised and the delivery person was very nice and helpful.  The next day we ordered the Loaded Nachos to go from the Miller Time Pub and ate them in the room for lunch.  They were very good.  We went back to the pub on Saturday night.  It is a bit dark in the restaurant at night.  There was a couple using their phone for a flashlight to read the menu. We were lucky to get a booth with a light directly above it.  We ordered the Classic Burger and the ODD burger because we heard their burgers were great.  Well what a disappointment.  Both of the burgers were burnt and way over done.  And I mean burnt.  At least a half inch of each burger was crispy, crunchy and hard.  I have had burgers with bark on them and this was not the case at all.  The ODD burger was to have special sauce.  I looked for it, they must have put a little on the center of the bun when the burger was very hot, as I found a trace of it soaked into the center bun.  I had to ask for more sauce so I could taste it, and also it helped to swallow the burnt, dried out burger.  In hindsight, we should have returned the burgers to the kitchen.  The waiter did not bring out our food, someone else dropped it off on our table.  We were never offered a refill on our drinks and the waiter was not as attentive as I would have liked.  After we ordered, he came to our table once and that is when I asked for the extra sauce, we did not see him again until we waved him over to ask for the bill.  He was too busy talking to someone down the aisle to come back to collect, so after waiting about 10 minutes we left the money on the table and left.   All in all, I would stay here again, the hotel personal are great and the rooms are very nice.  The WI-FI can be free or you can pay for it, it depends on your status in the Hilton Honors.  I will not lower the rating of the hotel due to the Miller Time Pub situation we had, as I feel the hotel itself deserves better than that.

04/01/15 | Link | Rating: 4.0
106. Jessica A.
Used this as our place to crash for a friend's wedding and it definitely did what we needed (for $63/night with tax--yay, Hotwire!). Room was pretty clean, staff friendly and helpful (the gentleman checking us in even told us how to get free street parking overnight--we decided to park in their garage for convenience and safety reasons, but it was appreciated). Bed was surprisingly comfy for a Hilton, and the tub was nice and deep.

3 stars only because a) it's a Hilton, not a Ritz, let's be real, b) no free WiFi in room (really?! It is 2014. If I can get free Internet when I give Starbucks $5 for a latte I should certainly get it when I'm paying for a hotel room), and c) some of the fixtures were rather dated.

26/09/14 | Link | Rating: 3.0
107. Colleen W.
This place is really awesome. I only went here because I had a groupon but I would definitely go back! The rooms were very clean and staff was very helpful and friendly.

18/04/15 | Link | Rating: 5.0
108. Heather H.
We decided to book a weekend in Milwaukee during German fest. We didn't attend German fest, but as a result, almost all of the hotels were booked. I'm a Hilton Honors member, and this property was the only one free on Friday night.

There was a huge conference going on for Admin Assistants - around 2,000 of them, so the health club was full and I wasn't able to check it out, but it looked like a standard Hilton exercise room. This property has no pool.

I thought it was centrally located, we actually parked our car at an offsite lot for the weekend only 3 blocks away. The rate from Friday - Sunday was $14 total vs $30 per night at the hotel.

The staff we encountered were all swell, they recognized the Hhonors club by giving us our free water and free WiFi.

The hotel is old, but I think that's part of the charm. I really liked our room on the 18th floor. It was quiet, well insulated, and looks like a Hilton. We booked the room with 2 double beds because it was the cheapest, and we just slept in the one bed. Something new the Hilton is doing, that I don't recall seeing in the past - they try to upgrade you. Want a room above floor 20? $9 upgrade. Want a lake view? $11 upgrade. Ugh... I find this annoying. Just give me a room! Obviously, I didn't upgrade.

This hotel has plenty of food/bar choices. We arrived late, but Millers Pub was still open, and we got a nice meal, and some local beer. (Lakefront = YUM)  The hotel bar was fancy, but dead. No one in there, they tout that they have live jazz, but the piano was empty, and no band in sight. We ordered room service for breakfast and it arrived right on time and was what we ordered. Good job.

Here's the deal. Milwaukee has many cool boutique hotels which I've stayed in before. This would not be my first, second, or even third choice. Like I said, the stay was totally adequate and I have no complaints. Enjoy.

05/08/14 | Link | Rating: 4.0
109. Linda F.
If you enjoy beautiful architecture from the past, this is a place with a lobby where you may  simply sit and enjoy the view. Better yet, walk through the hallways of the entry and lobby levels and be taken back to another era. If you have the opportunity, also visit the executive club at the lobby level where each detail is incredible, including a vintage bar.
The guest rooms are not from a bygone era. They have been remodeled and have every convenience you expect in a nice hotel including coffee maker and refrigerator.
This is also a convenient place to stay if you have business or pleasure in downtown Milwaukee. It is a short walk across a fourth floor enclosed bridge from the Hilton to the Convention Center. Just down the street is a huge variety of shopping opportunities.
You do not need to go far to find a variety of restaurants. Three of them are on the ground floor level: The Chophouse with great seafood and steaks, Miller Pub with big screen TVs and sandwiches, and a cafe that serves a fantastic buffet breakfast!
I must make a comment concerning downtown parking when staying at a hotel. This is not an unusual situation. The charge is reasonable considering the fact that I have paid closer to $40/night in some major cities to park and have NEVER stayed in a city-based hotel without paying for parking.

28/03/15 | Link | Rating: 5.0
110. Margaret H.
This hotel is beautiful and the rooms are spacious.

There customer service is not up to par.  We stayed here one night, while in Milwaukee for a concert.  Around 1 a.m. in the morning, we hear a knock on our door and open it up to a staff member, who only wanted to speak to the registered guest.  My friend had to get the registered guest out of bed to come speak to the staff member who was giving us a noise complaint.  Three of us were in bed already, all of the lights were out, and we were all in pajamas, and she kept insisting that we were the ones being noisy.  Where is the logic in that?  My friend then pointed to the room next door to us, that had the music blaring (you could hear it from the elevator when we came back) and you could smell "something."  She insisted that it was us and then said that she would be kicking out all of the guests if we didn't quiet down.  

I do expect more from Hilton staff and strongly recommend that you teach your employees how to recognize an obvious mistake in judgement, instead of being combative and threatening to kick guests out.  You already disrupted our sleep in the middle of the night, the least you could do is apologize when you chose the wrong room to blame for noise.

I will most likely chose another hotel when staying in Milwaukee next.

17/12/13 | Link | Rating: 1.0
111. J K.
It's a hotel. Nothing special. I'd definitely stay here again.

06/11/14 | Link | Rating: 4.0
112. Deb S.
Too expensive for what you get!
Wifi cost $10 per day, no breakfast, no fridge (costs extra),bathroom & shower together so you trip over your spouse while getting dressed, no full length mirror or even any other mirror outside cramped bathroom, shower drains slow & water pressure low on sink.
Lighting is bad too!
Next time we will stay at a residence inn for less than half the price.
Hilton hotels are not what they used to be!!

10/08/14 | Link | Rating: 2.0
113. Mr S.
Just checked in and was immediately told they had over booked my room. Instead of apologizing for the mistake the front desk manager began lecturing me on proper check in procedures in a rude and belittle type of manor. I explained the room was paid for in full, weeks in advance as well as explaining I had called the front desk a day before to tell them I wouldn't be coming in until the following day. All I received is a roll of the eyes and a "hmph!" Before he walked away and let the original front desk associate proceed to "force" check me In.

21/02/15 | Link | Rating: 1.0
114. Mel S.
This may be the first time I've slept on a hotel bed that caves in from weight. I am literally rolling onto my boyfriend as I type at 3am in this hotel room- and we are far from being large people. The quality of this room is just terrible- the bed condition (springs pushing up against my back) to the toilet not flushing completely, to the small room size (you have to close the door of the bathroom to get to the toilet, and there's no way you can fit 2 people in there) does not seem up to par with other Hilton hotels I've stayed at.

If all of the rooms in this hotel are in a similar condition, I would avoid this hotel if you can.

10/08/14 | Link | Rating: 2.0
115. Gale M.
I love love love this Hotel! Elegant lobby and bar. Very friendly staff. Clean spacious comfortable rooms. Excellent choices for food. Fabulous downtown location. What's not to love?!

09/03/15 | Link | Rating: 5.0
116. Danielle P.
If you like historic buildings, you'll probably like it here. I like new and modern. I had to stay here for a work event. On the plus side, GREAT customer service. The people are very nice and accomodating. There is also a Starbucks on the property.
The downside. The rooms are quite possibly the tiniest I've ever seen. There is no valet parking but there is a garage w a skywalk.

14/01/15 | Link | Rating: 3.0
117. Ellen B.
Had a wonderful stay at this great old Milwaukee hotel. This area of downtown is so much nicer than when hubby and I were undergraduates at Marquette in the 70's!  We were in town for the Brewer game; man, this place was hopping last night. The lobby is stunningly beautiful; art deco to the max!  It has been beautifully restored.  

The parking ramp is attached to the hotel, which is super convenient.  Check in was a breeze; our rooms were attractively decorated with a mid century modern luxe theme.  Linens are definitely of the high Hilton quality.  The staff are Great!   We took a cab to the ballpark, which worked out perfectly.

We returned in time to have room service ( it was my birthday...I needed cake!  )  When our room service waiter found out it was my birthday yesterday, he comped the cake we had ordered.  I slept like a baby, and checkout was as easy as pie!  We'll definitely be back.

14/09/14 | Link | Rating: 4.0
118. Ericka G.
I'm back!! It's still freezing cold and it's the end of April. Longest winter ever. One big strike for Milwaukee.

My room this time, although spacious, the bathroom was smaller than even a New York hotel bathroom. Horrible...

I ordered room service. Although very yummy, incredibly unhealthy. The chicken schnitzel is loaded in butter an served with potatoes. The potatoes are fried hard, cut small (like breakfast potatoes) and inedible. I would suggest a light sautée in olive oil with sea salt, herbs & onions. It's strange that the plate is not served with a vegetable. Potatoes are a starch, a root vegetable.., they need to add a side salad or a steamed veggie medley.

I also ordered the tomato soup. It was ok. Chunky. I'm kinda picky, I like my tomato soup more bisque like and served with a herbed cheese crouton. (I'm a good snob)

I still haven't gone to the concierge lounge, but I plan to as my stay is two days this time.

Update: I went to the concierge lounge. It could use some updates, but its still ok. Virgie, the bartender is what makes the lounge. She knows how to pour a drink and she'll chit chat and have you in stiches. LOVE Virgie. My only complaint about the lounge is that... there weren't any snacks that I could shove in my purse for later. It's silly, I know. But I get hungry working in my hotel room and a snack or two that is prepackagaed and that I can smuggle would have been nice.

28/04/14 | Link | Rating: 3.0
119. Lorraine N.
Very large hotel in the heart of the downtown.  Our check-in staff, Ethan,  was full of charm and charisma so the start of our stay started off on a great note.  The room was clean and functional.  The bed linens were very comfortable and practical.  Everything was in working order.  It was quiet and I got a great nights sleep and a decent hot shower.  The parking garage next door did cost me an additional 25.00 which a a tad on  the expensive side but I did not see many options with parking so I just sucked it up and went with it.  You will end up walking a little so make sure you have a light load to carry.  They do have doormen and hops available and they were all friendly and johnny-n-the spot to help a woman out.    They have a bar/lounge and two dining establishments attached also.

26/02/15 | Link | Rating: 4.0
120. Ksylyn W.
I have stayed here many times now and every visit becomes more enjoyable. Last night was no exception. The staff is always kind and available for anything you may need. The room I stayed in last night was completely beautiful, clean and overall, just exceptional. Thank you for all you do and continue to do.

27/03/15 | Link | Rating: 5.0
121. Amy H.
This hotel has a vintage (another word for old/outdated) vibe I would say, but it's lacking some other commodities to make it better. The first thing it's lacking is free parking. I've never been to a hotel that makes its guest pay for parking. Then again, I've never had to pay for a downtown hotel. Maybe that's what downtown hotels do. However, it was $26.00 per overnight parking. We stayed there for two nights, so the total was $52.00. I think that's ridiculous.

The breakfast also was not complementary. It was $10 per person for breakfast but that didn't include warm food. You had to pay an additional $5.50 per person to get warm food like scrambled eggs and bacon. Those things are so cheap, so the price seemed unreasonable. My total bill for breakfast came out to be $40 (this included tip). I could have gotten a really good lunch with that money.

The room was mediocre. The set up was strange. The TV was on the side of the bed, so one person had to tilt their head up to see the screen at all times. The toilets looked a bit disturbing to me. It looked a little out of place because it didn't have that top. I confused if I was in a bathroom stall or not. There wasn't a refrigerator either. Luckily, it's winter, so we put our food near the cold window. The humidity was too low in the room. I woke up both mornings with a dry mouth.

I tried this place because it was on Groupon ($90/ night). Even with cheaper room prices, the additional costs made this place unworthy. You know what the regular price is for our room? $346! Who would pay that much for a place like this. I don't get it.

01/03/15 | Link | Rating: 2.0
122. Ann K.
The hotel is charming and well maintained despite being a historic building. The furniture in the cafe in Lower lobby is dated. I booked two rooms using the food show group rate at $105.

Everything is fine until I tried to use the coffee maker. I normally rinse the coffee maker by pouring water and turn on the device to clean it up. There was some black yucky particles coming out in the cup. After the second rinse, I asked for the new coffee maker from the front desk. After a day and one night and three calls, I got my coffee maker, only to learn that the in room coffee taste bad.

The staff here are nice. They greeted and smiled at you when passing by in hallway.

The monarch lounge is so warm and inviting. I want to kick back and relax there but the wine list is so basic and no music. I have to follow my friends down to Miller Pub instead.

Review your receipt after your stay. They charged the parking fee into my room and my friend's room even though we have only one car. It was fixed after a couple of calls when we submitted the trip expense report. Normally the credit card that is used to book the room will not get charged if the card holder is not present during the stay. This time it is not the case. It created some confusion when we got back to the office and filed the reimbursement.

21/03/15 | Link | Rating: 3.0
123. Barry F.
Very pleased with this hotel. It's an older building but they've updated the room amenities nicely. Free wifi in the lobby and good wifi in the rooms as well (although a charge unless you are a gold or diamond member).

There are three restaurants in or attached and there's also a Starbucks next to the lower lobby.

One of the nice perks is the 'habitrails' connecting the hotel to the convention center next door (and to the parking garage). Very handy in the winter months.

Service is excellent and the staff handled all questions and requests with aplomb.

About the only negative are the waits for the elevators and occasional room next door noises coming through. Not a huge deal but something to be aware of if that bothers you.

Overall I'd recommend this hotel and would stay here next time I'm in town.

15/02/15 | Link | Rating: 4.0